Reviews of Kia of Columbia (Car Concessionaire)

Lauren C

This is one outstanding team. Novy was so great to work with and I greatly appreciated his honesty and patience throughout the entire process. He and the team at Kia of Columbia made my car buying experience truly fantastic. Chris in Finance was equally as wonderful to work with and really streamlined the paperwork process which has saved me so much time and worry. Truly priceless. Thank you guys!

Mark Langstraat

Great staff, courteous and professional. They performed everything in a timely manner. They even detailed my car as a courtesy.

michael wagner

The sales people where very friendly and brand new clean facility. We purchased a used ford edge, and the life time warranty is what finally sold us.

Cameron Clarke

I've had a few bad experiences with Kia of Columbia when it comes to purchasing a vehicle, specifically with one of their sales managers. So while I purchased my vehicle elsewhere, I've had nothing but good experiences with their service department. Cole Moore has been my service advisor most times I've brought my vehicle in. While I havent had anything other than routine maintenance or recall work done, he has been knowledgeable, trustworthy, and professional every time I bring my vehicle in. The service staff have really restored my faith in this dealership.

Sarah Mounter

Can't recommend. Only concern is selling/leasing cars at grossly inflated prices particularly for women and elderly. Post purchase service is vastly different than pre purchase attention

Waleed Abood

I lost my key and I had to have a replacement as soon as possible within couple of hours it was ready. Great service

rachael allis

I love working here. Dan Kellar makes a point to make employees and customers feel like family. We all try to go above and beyond for everyone that comes through those doors. Come take the ride with the Kia Family!

Shauna Gill

Mindy sold us a beautiful Sportage and was very kind and accommodating, being sure to answer every question that came to mind, and was not pushy like other salesmen we’ve dealt with before. Very good experience!

Shauna Wheaton

Average did not vacuum out the back of the car, and it is a 2 hour wait. Nice waiting are with drinks and snacks.

Annie Latimer

I bought a car from here 2 months ago. First off they messed up on my paperwork and no one bothered to call me about it when I didn't received my title I called them and they told me they messed up so I had to drive back to Columbia to sign some paperwork. At that point I thought they would have my title, but nope they didn't so I had to wait to receive that in the mail, which didn't come until the weekend so I was 6 days late licensing my car and had to pay a fee which they said they would take care of I have not seen any money from that as of yet. It's not about the money, its about the lack of customer service! I also bought my car with a scratch and dent on one of the back doors, it was put in writing that they would fix the issues. It has been 2 months now and I still have not gotten anything fixed. I have called multiple times and have even been in there and no one seems to care about customer service! I will never purchase another vehicle from here! Don't get me wrong I love my car, but the service I have gotten has been AWFUL!!!!!!

Ken Satterfield

Needed to get some recall work done. This may be my best experience with a dealer ever! Thorough, courteous, efficient.

MizzouGrad1 .

As a single female, I have issues trusting mechanics to be honest with me due to being taken advantage of in the past in Columbia. The service department at Kia in Columbia were extremely courteous, explained everything very well, and proved themselves to be highly trustworthy. Thanks for an awesome experience in particular to Paul & Jeremy!

Harper Family

Kia of Columbia always does a great job for us in a timely manner. Cole Moore was very helpful and friendly this visit. Very appreciated.

Adrienne Johnson

Service is excellent; mechanic work on car also is great. All questions are answered carefully, courteously, and promptly On the visit we had on May 1, 2019 Jennifer Clay was our service advisor. She was genuine, knowledgeable, and professional. She told us right off that their computers were down and cheerfully said we would check in the "old fashioned" way. That was a warm welcome and we appreciate that. We do not know the name of the mechanic; however he did an excellent timely job. Since their computers were down, Jennifer took our payment information and assured us she would destroy it when she finished u sing it and would mail us the receipt. The paperwork arrived the next day..

Barbara Baker

Easily access of I 70... Reception is is very accommodating ....mechanics easily explain things to you ...great service department

Adam Sainato

awesome online customer service from Brittany Derifield, she handled all my questions quickly and accurately without any pressure or hassle, we agreed on a purchase price and I flew to Columbia from Florida the next day to pick the truck up. Super easy process all around. Thanks again Brittany.

Kala Kelly

I can always trust that every concern or question I have about my vehicle or it's service will be handled with the utmost importance. It's nice to be taken care of instead of taken when it comes to maintenancing your vehicle. Hands down, Ben Webb and the Kia of Columbia Service Department for the win in my book.

Todd Russell

Great people, great service!

Tora Johnson

Very friendly service department and not a long wait time

Bob Smith

Purchased a used sports utility vehicle here a few weeks back and noticed that it was shifting funny. Service department diagnosed that the transmission had gone bad. Talked to sales manager about trading out for a functioning vehicle, instead of good customer service, was greeted with mind games and hostility. No requests were met, never returning. Avoid at all costs!

Loretta Robinson

As someone in car sales, it takes alot to impress me. Novy goes above and beyond for his customers, not for the sale, but bc he genuinely cares about his customers. I love my Kia Sportage and I'm most impressed with Novy Foland.. Ask for him.. I promise you won't be let down!

michael edwards

I bought a 2017 Kia Soul from this dealership last year. I was totally satisfied: Friendly, professional people, and a good price. Since then we've been using Kia Columbia for all the service work for my Soul and for my wife's 2013 Sedona. We always get in and out quickly, with great service. Mike Velasquez was exceptionally helpful for our last service visit. We had an oil leak in my wife's Sedona, which we were planning to drive to Florida the next day. Mike couldn't get the parts needed in time, but he offered to do the work while we were gone and to start the car every few days to keep the battery charged. He also went to the extra effort to verify the extended warranty I had bought from another dealer, getting it applied to this work, and saving me several hundred dollars. Great job, Mike!

Tim P

Novy was incredibly knowledgeable and made the experience pleasant and pressure free. I would easily recommend him and the KIA dealership to anyone interested in purchasing a vehicle.

Taylyn Williams

I had so many problems with Kia of Columbia that I would have returned my car if I could have. My interest rate was 23.5% (which they neglected to tell me), because I had no credit. I work at a bank. Even with no credit this interest rate is completely inappropriate. Kia of Columbia knowingly gave me a tire with a slow leak. I gave them a check for my down payment, and they didn’t cash it until a month after they were supposed to. They blamed all of this on me and were very rude when they were the ones that LOST THE CHECK. After it was cashed they called and tried to claim that it bounced. Again, I work at a bank so I had access to see exactly when and where they deposited it. Kia of Columbia was also supposed to pick up my trade in by a certain date. They neglected to do this, causing me to receive a ticket for $150. I had to have my older brother call and yell at them for them to do anything because apparently they don’t listen to women. I went to go get my car registered and realized they didn’t have my title ready, even though they are legally required to after 10 days (it had been 20). Several problems later, the general manager said he would help me by looking at my tires for free. He told me to let him know I was on my way with a text message... to which he never replied. I would highly recommend going anywhere but Kia of Columbia unless you want months and months of headaches.

Jeanette Norman

We just received the absolute best service at Kia of Columbia. Far from our home in Atlanta, our A/C went out. Jennifer Clay answered the phone and was sympathetic to our plight and said they would work us into the schedule. They fit us in and repaired our A/C and got us back on the road! Excellent service and value. That's why we're a Kia family!

Luke Parker

I had a fantastic experience here. Novy Foland is a great rep who was very knowledgeable and patient, giving me time to make a decision and helping me into my new car! The dealership is clean and bright, and all of the staff are very friendly. Excellent experience!

Sungjin Oh

They are kind and honest.

Jana Hanson

Great service! Awesome people there. And the only place I know of that has a lifetime warranty on the drive train for new vehicles. We bought a Kia Soul!

Evan Smith

Brandon Carter facilitated well and was very personable, chatting with us as we waited to sign final papers.

Mark Davis

Joey there was very helpful and got us a nice car for a good price hopefully they can help me get something for my second car soon

Jon Jay

I really like the folks in the Customer Service department. Treat you professionally, yet friendly. That's what I like...friendly people who talk to you. Besides that, My 2013 Kia Sportage IS the best vehicle I have EVER had and I'm 69 y/o man who traded cars as soon as they needed new tires. Ha, Truth, I swear!! I have not had one minutes trouble with my baby. Love, Love, Love my Kia and tell EVERYONE I know, who's looking for a new vehicle to go to Kia of Columbia! John Green ... Oops, sorry about the picture! Wrong account came up. Thought it was my AOL. Oh well, perhaps it gave you a laugh and will help you remember KIA of Columbia!

Taco Man

Best car buying experience I've ever had and I've had many. Thank you Dan and staff for making our purchase seamless and most of all Pleasant All our best... Arthur & Lauren Leduc.

Sean Frame

We want to give a Thank You to our salesman (Bill Hinson) and a very big thank you to Richie B and Thank You to the owner of Kia of Columbia for doing all they could to get the car we wanted in our budget! It means a lot when they do all they can, so we leave happy and not just another sell!

Courtney Mocadlo

Friendly staff! Very knowledgeable! Got a great deal!

Kelli Hopkins

Thanks to Pat Darby and everyone at KIA of Columbia. I actually had fun buying my car. I came with a list of what I wanted in a car and they showed me cars that fit my list. They did not try to sell me something I didn't want. In fact, they had exactly what I wanted even though it was not what I found online. The dealership was comfortable, the coffee was good and so were the snacks. Even though my husband was with me, he directed responses to me after we told him this was my car. That has not been the case at other dealerships. I got a great car with great terms. You should shop here.

Zach Smith

I bought a Jeep JK here a little while back and the sales team gave me a very fair price. But this review is more for their service dept. I have gone back a few times for oil changes and general care and the service has been excellent! Ben Webb is the man to see, he and his team are very knowledgeable, friendly, and helpful and I always leave happy. I highly recommend them to anyone, regardless of what vehicle you drive.

DeAnna Ell

nice and helpful people

Chuck Daugherty

Cole Moore did an excellent job of getting me checked in and making sure the work was completed in a timely manner on my Sportage.

Tyler Aubuchon

This is me and my fiances opinion this is the worse place to get a vehicle from. We went back to kia of columbia to get our truck back after 14 days and one of the salesman named Jermaine said sorry your truck has been crushed after 2 days. But in one of the contracts it said they would hold it for 30 days but they did not. And they also lied to us about the fianance company said the interest rate was 4.75% but the actual interest rate we had on the car we got from their was 20.47%. They were very rude. And disrespectful. We tried to get every piece of paper we signed that day but they still wont give it to us. The fiance guy Terrance was also very rude.

Joel Darby

Great Place to buy your next vehicle. Ask For Pat

Jason Head

They really took the work out of buying a car. Novy put a team to work getting me approved. I am super grateful to them all.

Shawn Moreland

They worked with us quickly and assured we got a vecihle that we needed and requested

April Courtway

Great cusyomer service skills, good quality and fast service

Marlyn Hargadine

The salesman was very nice. They gave us a good deal but we have to see what Toyota will do here. Better to have dealership in town.

Lea s

Brandon Carter went above and beyond for me. He worked really hard for me and was able to get me into a new car that I absolutely love. I highly recommend Kia of Columbia to everyone that is looking for a new car. Thank you Brandon for all your hard work, I greatly appreciate it!

J Anderson

Great customer service, great deals, and they'll do anything to gain your business.

Diana Moore

Cole Moore is very helpful and understands how difficult it can be to schedule automotive service and repairs.

Pat Kirk

Service greeter was a little rude and did not really explain things

Kevin Huntsman

We had a great experience with Novy! He made the process easy and he was extremely attentive. I bought a new car for my daughter and he reviewed the options with her in great detail and made her very comfortable with the car. I would highly recommend Novy and I would absolutely buy from him again! Go see Novy!

Destiny Albritton

Cole Moore is so nice and professional.

Karen Shearer

I purchased a Soul there on July 4 and had a GREAT experience. My salesperson was Jermaine - he was helpful and knowledgeable. He was not at all pushy and helped with all aspects of the sale. I was impressed! Thank you!

Ashley McMillan

I have not been into Kia since i was selected by my sales rep Novey Foland for selecting me to get dozen roses for Valentines drom event that Kia was doing for V Day. But my husband and I are long time kia owners and repeat customers at Kia of Columbia. I met Novey when he was just a pup in the pack at Kia. He is very personable funny friendly kind loyal and all around a great friend. Novey also keeps up with us calls just to check on us. Calls when it has been anniversary date of buying a car. Kia has had alot of changes over last few years however Kia is our place to shop and buy KIA brand ONLY. Thank you

Em Miller

Everyone is always so nice, friendly and helpful. Great experience bringing car in for first check up, oil change and tire rotation. Love this KIA Dealership

Jared Leslie

Great buying experience. Never felt pressured or tricked. Only issue was that they didn't include sales tax as part of the loan, nor ask me about it. Not a huge deal, just make sure you mention it ahead of time. Otherwise, great sales team. Definitely will be coming back in the future.

Carol Terry

Great place Great service...Brandon Carter was fantastic made looking at vehicles very enjoyable..Terrance in finance was very helpful...We enjoyed our day of buying new vehicle..Would recommend to everyone..Thanks again..

Chris Owens

In town visiting relatives over the holiday and discovered a pretty bad oil leak. Didn't want to take any chances so decided to take my optima here. Team was super friendly and informed me my oil leak was related to a warranty/recall so fixed the vehicle at no charge, other than cost of an oil change. Even updated my car computer. Highly recommend this dealership to anyone.

Maggie G.

Salesman Joey Jones went above and beyond to get me the vehicle I wanted. I told him my budget, what vehicle I liked, and now I'm the owner of the SUV I've been wanting for years. If you visit, ask for him! He'll do everything in his power to get you what you want for a price you can afford. Thanks, Joey!

Clint Fox

I've bought a lot of vehicles and this was one the best experiences I have ever had buying a vehicle. Jermaine was super friendly and professional. The whole staff treated me very well. I would recommend this dealership to anyone looking for a hassle free car buying experience.

Myia Blackledge

Loved working with Deana (.Sales)

Kenneth Garr

Awesome as ever. Customer service is equal to none.

Beth Reid

novey foland went above and beyond to make it possible for me and my husband to purchase our used car.When its time to trade up to a new car it will be from kia of Columbia thank you so much.

Roy Smith

I've never had a better experience at a dealership.

George Worley

Internet down so they could not do my repairs.

Derek Dixon

Good people

Fun with ElleeK & Friends and Zekee too!

Service department is top notch. They go above and beyond what you would expect!! If you are unhappy about something they are quick to remedy the situation. I've bought one vehicle here and based on my experiences elsewhere it makes me want to buy my future vehicles here. I don't even mind paying a little more for my vehicle knowing what great service I will be receiving maintaining my vehicle. Keep up the great job Kia, very much appreciated. It's hard to find great customer service these days.

Louise Blankinship

They were very helpful and good

Debbie Clark

Brandon Carter was my sales representative. I liked him immediately! He was able to find the perfect car at the right price for us.

Alex Howe

Ben Webb in the Service Department is without question the most superior customer service professional I've ever encountered. He is accessible, knowledgeable, friendly, and professional. I've been fortunate to work with him a number of times on a number of issues, and there is nobody better that I've ever come across. The techs in the service department and the service department itself are also great. The work is solid, they stand by all warranties they offer. They give you accurate cost estimates, and they contact you before doing anything that would change the cost estimate. The documentation is good, and their Parts guys are polite and helpful. They also offer a nice, well-stocked waiting room as well as a ride service, both of which are great. Would absolutely recommend.

Charles Hilkey

Cole Moore and the staff was very friendly and helpful.They worked my wife in on Christmas Eve so we could use the car for the holidays.Greatly appreciated that.

Joseph Angi

Brandon Carter did a great job!

Jerri Jones

I had one if the best car buying experience I have ever had. I had very specific details I wanted in my pre owned car. Joey my sales guys took everything i said very seriously and work very hard to find the right vehicle that fit my every need. It took several weeks of looking. The pre owned kia I bought was changed just to fit my expectations, I was expecting a price tag to go along with it but I was WRONG. I ended up getting a better deal then I ever expected. I would recommend kia of Columbia to anyone! Thanks to all the hard working not pushy people that helped me get my kia.

Ciara D

Initially, I was very happy purchasing a car from Kia. Now, I wish I hadn't. Before buying the car, the salesman assured me that because I spend a lot of time traveling to places I don't have access to nitrogen if my tires are low that it wouldn't be a problem to switch my tires from nitrogen to oxygen. I absolutely did not want nitrogen in my tires. When we went to sign the paperwork, he told me that it wasn't listed as a service because he'd already had them replace the nitrogen with air. Come to find out, he didn't. It is still nitrogen. My tires are low. I called to find out how much it would cost to top off the tires. The service tech I spoke with informed me it's $30/tire. After calling several other places, I was informed that the only places to have nitrogen added to tires in the Columbia area are dealerships. This is exactly why I wanted air. So, not only did they not deliver on replacing the nitrogen, they are now going to overcharge me to continue using nitrogen. Can't really do much about it since the salesman quit shortly after we bought the car. Looks like I will be paying a ridiculous amount of money to have the tires purged and refilled somewhere else. We're currently looking to lease or buy a second car for my husband. I can guarantee that we will not be going through Kia. I don't give large amounts of money to businesses that make a point of taking advantage of their customers

Janie Creason

I had my brakes fixed. They were very helpful even fixed them cheaper than they had told me it would be that was a great plus. The shuttle service was great. They brought me home and then came back and picked me up when my car was done. They were just so nice. I felt like my time mattered too.

Fury Gray

Wish I could give them less stars... One star is far too many.

Laura Gartner

Great service.

Belinda Forgy

Brandon Carter made the purchase fun and easy!

Kris Lane

Shawn Reno, the Service Manager is a stand up guy. I have been bringing my car back to Kia since 2003 because of him. He has always been honest and kind and will always go out of his way to help me. He goes above a beyond the call of duty and at this point I have to call him my friend. He is definitely an asset to this company. Thank you!!! Kris Lane

Grace Dow

My husband and I recently purchased a vehicle from Novy Foland at Kia of Columbia. We purchased a used vehicle that was perfect during our test drive but as soon as we got home it started making a squeaking/squealing sound. Novy assisted us in getting in to have the vehicle serviced within the week. Unfortunately our problem hasn't been fixed yet, but the entire Kia of Columbia staff have been nothing but wonderful. I have full confidence that they will fix our issue soon.

Judith Wright

Prompt attention when you arrive. Timely service. Nice waiting area. Have always been satisfied with all aspects of their Service Department.

The Cherrys

A+ service from the whole group. when I went in I was greeted righr. I spoke my plan and they let me stick to it. thanks to Jared he did a fantastic job keeping me in the loop and keeping the ball rolling. I recommend head motor company they will do all they can do to get you in the vehicle you want. will be back in the future for another car.

Bob Rider

Excellent car buying experience! The price I saw advertised was the price I paid and they paid more for my trade in than Kelly blue book offered. Finally, a proffesional, transparent car dealership that doesn't hide anything. Highly recommend.

Robert Caffrey

This place is full of phony marketing. Just read a review about the “mind games” they try to play. Well, that’s exactly what they do. I would not trust this dealership. Have fun shopping!

jodi mudd

Excellent service!

Kenny Bonham

Great Staff made getting a new car relaxed and enjoyable

Carolyn Mullanix

Good people, great service, good work, honest

Shonda Harbour

Niamh Cremin was great to work with! She found what I was looking for at a price I could afford! She was very helpful and friendly from the time I walked in until I left! Thank you Niamh for your wonderful service!

Chris Lopez

I did not have a good experience here. The service was poor and the staff seems unprofessional, especially Michael Wagner, he doesn't know how to do his job. He should not be working there, and I wouldn't recommend this place to anyone. They should go to a different place to buy their vehicle.

Diane Halford

The service department was great! They came out and checked out the problem and gave me a quick estimate for the repair. It was way more than I can afford, but at least I know how much I have to have for the repair.

Rachel Callejas

very nice staff. A little pushy but what car salesmen aren't.

Carolyn Fjeld

Subject to miscommunication on new car deals.

Shelley Anderson

I love my KIA'S my service was great and love that they call before doing anything!!

Rita Maloney

I came into the dealership today thinking that I probably wouldn't be able to trade in my Kia Rio for something better. Boy was I wrong! Novy worked with me throughout the entire process, and I got a great deal on a 2017 Kia Forte. Thanks Novy for your hard work and dedication, and a great big shout out to Ty Clark and Mike Wagner for making it possible.

Mark Banks

Service advisor Destiny Richardson very helpful explained all service and work done

Christina Ray

Great customer service. Free Wi-Fi. They have computers you can use, free snacks, water, soda, and hot coffee in the customer lounge area.

Milinda Dawson

Jennifer Clay was my service rep, very helpful, provided me with the information I needed on my car maintenance for that day and future maintenance. She was friendly, took me to the waiting area and gave me an approximate wait time which was very close to the time she provided. Showed me available refreshments. The one thing I was surprised not to receive was a car wash that my Arizona Kia dealer always provided.

Samantha Isbell

Jermaine Adams helped me when I came to purchase a new vehicle. Thank you very much for the help you gave. I am very satisfied with the service I was provided!

Gilbert Verser

Very good people. Novy Foland provided great service and the dealership is very clean and well organized!

Sarah Edsall

If you want amazing service and a truthful salesman, work with Novi Foland.

Michelle Bain

When I was sent the link to review the dealership on a different review site, I was ecstatic. Now, here I am almost 3 weeks in & I'm getting told they're basically charging me for them to take my trade in! So I'm paying the price of a brand new car because my old one isn't worth anything? It was my first time doing all of this on my own & absolutely nothing was explained me. Yes, I should have paid closer attention, but I really thought they were actually genuine people. I feel like I was taken advantage of because I didn't have a man standing at my side making negotiations & I have poor credit (they must not have realized I already knew this). I think next time I will take my business elsewhere. Have family that has bad credit, but they're interest rate isn't near as high as mine. If I get a better answer as to why $5,000 was added to the price of what I was told it was going to be & why I was charged for temp tags I never received, I may change my review, but as of now, this stands! Should have gone to Joe Machens like I had planned on in the first place.

Marty Cassidy

My daughter bought a used Kia Soul a few weeks ago from a different dealership. Had an issue with it not starting. Original dealership did not fix the problem. The day before she was supposed to leave for college, the car didn’t start again. I called Kia of Columbia and explained the situation to Jeremy. He said they were busy, but if I could get it towed in, he would try to fit it in. I had it brought in and Cole diagnosed the problem and got it fixed by the end of the day. Great guys to work with. Thanks

Jeff Holmes

Novy is awesome. Very patient and respectful. Not pushy at all.

Kristie Bogden

Love This Place!! Love My Hamster Car❣️❣️❣️❣️❣️

Matt Archey

Bought a new grand Cherokee at Kia of Columbia did all my talking with novy and he was so great he went way beyond our expectations even delivered the jeep to our front door more then 4 hours away great great service would like to thank him so much I recommend novy to anyone looking to buy a car

Paula L

Salesman Daniel 'Major' Suries as very professional and not pushy. The dealership was very clean, modern and the restroom was very clean.

Betty Fowler

When I arrived for my free oil change (after purchasing my car 6 months before), I was informed by Cole that there had also been a recall on some of the safety equipment of my car and he asked if I wanted that taken care of also. Although I was reluctant because of the time I believed it would take, he persuaded me to have it done because it was a safety issue. Expecting it to take about twice as long as I expected, I was pleasantly surprised when it was completed in about the same amount of time I would I expected for the oil change.

Alberta Blair

Oil change, great customer service.

Christine Carnes

Always friendly and willing to help in any way they can!

Don Tennill

Ben Webb (Service Manager) is very nice. My Mom just bought a KIA Sportage and we noticed a small dink in a door trim piece and did not get back to the dealership for a about a week and Ben ordered a replacement piece and he will repair the damage once it comes in. Very good service.

rienieta chism

Brandon Carter is a Sales Associate at Kia of Columbia. Brandon has excellent customer service. If your looking for a new vehicle ask for Brandon. He will do his best to get you the car you want.

Joseph R

I am very disappointed with the service I received. I would always go to kia to get my cars serviced around the time they were rebuilding their facilities. I bought a kia forte and 2 weeks ago I took it In to check for problem I was experiencing, they had if for 5 hours and didn't even look at it. I rescheduled and i was charged $100 without the issue being found and gave me bad info about my transmission fluid.

Tobie Marie

We are a first time buyer and knew that dealerships are known for ripping people off, so we went in knowing to be weary. This dealership was very deceptive throughout the whole process. They upped the price of our vehicle to over $4,000 what it's worth on the current market, after telling us repeatedly that it was the upper $20,000 (which is a fair market value) They never gave us a verbal specific price of the car when we asked, just kept saying upper $20,000, so we knew we could afford that so we decided to buy. They applied for loans on our behalf without consulting us about prices and made our loan out to include all these extra dealership warranties and features that are completely optional (before even discussing if we wanted the extras). We were asked if we wanted any of these extras at the very beginning of the signing process and we clicked no and chose the basic package with everything free and included. You sign on an electronic screen that is blown up and cuts off half of the paper so you can only read where you are signing. The financier told us several times that he wanted us to rush through this so we could get on our way with the car. Since we had clicked no and already been told a fair price on the car we decided to trust and since we couldn't see parts of the screen because of the way it's set up we couldn't see prices or columns or read it. Because we decided to have some trust we didn't see that they had changed the price of the vehicle, added the extras we said no, and maxed out our loan so we couldn't afford the sales tax. They printed off the papers after signing and folded them up quickly and hurried us out the door. It wasn't till we received the title that we saw the price increase and then went back to see all the paperwork and how things had been changed from what we said. Since buying the car we have received two letters in the mail stating that they had denied our loan because it was overpriced. We have great credit but since our experience there our credit has dropped over 40+ points from over checking. We have also had to get a secondary loan to cover the cost of the sales tax, we decided to use the credit union they had sent us through and when we explained that they didn't a lot for sales tax the loan officer said that was very wrong and they should include it. When we went in to talk with the sales manager, he treated us very rude and told us if we don't understand things we shouldn't sign things. We are in our mid twenties and are first time buyers so he treated us like we were children. When I explained that these extra's weren't agreed on he said from the paperwork that it was since we signed. He also basically told us we shouldn't trust what people say and read the fine lines. Buyers be ware. Ask to sign a filled out paper copy, so there is no chance of things being added after the signing. The 'state of the art' technology is used to deceive you and fill things out under your nose. Also bring in your own financing and make them match to your price and don't let them determine it for you. We were also told that our car was bought at a great value and that when we trade in 2 year we will get a great price, but our loan was made out to 6 year (instead of the 3 we were originally told) so if we were to trade in, it would have to be in 5-6 years and by then the car will have lost most of it's value. Also make sure your car even qualifies for the extras they put on. Our car was over the weight limit and will be lifted so it wouldn't even fit into the warranty to be covered. This dealership does not have your best interest in mind and they shouldn't be trusted. It will be a fighting process to buy the car at a reasonable cost and get a loan that isn't over what it should be. If you do get screwed over you have 15-30 days (depending on the contract for the extras) to have them removed and a refund sent back to the loan. However they won't tell you this and you have to search deep in the contract to find it.

Tracy Prince

Had a wonderful experience buying our Kia Soul at Kia of Columbia. Sales Advisor Patrick Darby and the rest of the Kia team found a way to get a deal done when we didn't believe it was possible. We are forever grateful.

Edward Kallal

As usual, dickering took too much time but salesman and credit manager were knowledgable and put together a good deal. We signed paperwork one day, picked up the car next day. Waiting for the plates and rebate. We wanted a straight cash deal but allegedly the best deal only came with a note which we plan to pay off in 3 months.

Angie Brown

First encounter with this dealership, I had 10,000 dollars to simply buy a used car. But, no the pressure, fast talking, mind games when dealing with a couple of mental issues was too much to bare. So I end up with a lease on a Kia Soul, that I repeatedly told the salesman do not whatsoever want a lease nor do I want a new Kia Soul. They're ugly. The pressure and hustle continued until I broke down. Missed my important meds, hadn't eaten at all that day, confusion was overwhelming. Now I call Kia of Columbia to ask for a pay off amount which leads into the salesman wanting the Kia Soul back, and I wouldn't have to worry about the lease. I agreed to see what they have and find out the deal they will make. I'm disabled for one thing and what's said over the phone is different than what is said face to face. Not to mention harrassing you with calls every 2 to 4 minutes. I was maybe shown 3 cars if that. Took a Buick Encore with thin tread, brakes touchy, steering all over. My payments go from 150.00 about to 239.00 for used junk. I then ask if I can bring this back for Hyundai having had impression vehicles were in same price range. The Hyundai payment increases to 339.00 a month now. If you enjoy pressure, stress, and being ripped off, this is your dealership. Never again nor will I suggest this place to anyone else!

Ashley Dittamore

Aweful service department. Brandon seems to be the only decent person in there (and the very sweet shuttle lady). I needed paperwork on my car and no one ever followed through. Someone outside of that location also contacted me to see that I was taken care of (I said no, and what I needed) and they never got back to me either.

Nick Schmitt

Joey Jones is THE best! I talked Joey over the phone and explained what I was looking for and the price range I needed to stay in, and he said that he had the perfect vehicle for me. When I got there it was exactly what I wanted. Perfect example of paying attention to the customer and delivering!!!! This had to be the best car buying experience I have ever had, and I will be returning for my next new or used vehicle purchase!!

Randy Reinwald

Great service, reasonable prices

Cindi DeLeu

Charlie - the sales manager was RUDE during my purchase of my 2018 Soul on 9/21/18, Tye - the finance manager was also RUDE to me, stating that not buying the extra warranty was not a smart move. Tye also told me my cost to plate my Soul would be around 200 bucks but cost me 1700 as the lease I came out of does not apply that way at the D.O.R, he should know this. I am a disabled senior on a fixed income & have dealt with this dealership for years. I will speak with the General Maager tomorrow when he calls me back on this we'll see what comes of that.

Joseph Dixon

Went there tonight to find that the add i answered was false. It said the vehicle i was looking at was one price with sun roof, dvd, rear camera, a warrenty and power rear seats and in actualality, it was $2000 more then their add, and had non of the options. Very unhappy with the false add. Wasted a lot of time. I even showed them the add i was answering.

Caitlin Wallace

So helpful

Jane Richey

Very accommodating and looked at my car immediately. Showed me the problem and explained everything to me. I will go back. Love my car.

Moses Farr

Novy Foland was a great sales advisor! My wife and I bought a used car and he made the process super easy and stress-free!

Ryan Smith

They cashed a check for 62000 $, then cashed again costing me a thousand dollars in interest, the sale manager said he would take of, ( since they cashed it twice witch is their fault). Not a call or anything. I hope this goes to corporate. This type of service when you buy 3 card at once is bull@$#-63

Jennifer Phelps

They got us approved.but wasnt happy with the down payment or high payments.so didn't accept the deal.loved the car we could have got though.was hopeing there was programs too help with down payment.anyway I still teccomend them.nice people

Timothy Cook

This is my 2nd Time at this dealership making a purchase. Each Time that I went in I expected to get the same ole story the other dealerships tell me “you need a co-signer” “ I’m sorry there’s nothing we can do” Each time they have surprised me and got something done. Novy worked his tail to the bone and so did the Finance guy. Highly Recommend these guys if you’re in the need for a car!!!! A+++++

Abbey Palmer

My van was so dirty from the winter. They detailed my car. Now it looks like it is brand new.

Candace Massurin

Cole was fantastic!

Lisa Bryant

Wonderful experience!! Traded my Honda CR-V for a Kia Soul!

Shirley Rojas

I have been taking my car to Kia of Columbia for almost three years now. I am always satisfied with the service I receive, in the first years from Ben and more recently from Cole Moore and Shawn Reno. Totally recommend it!

Marion Hawkinson

Would recommend it. People very knowledgeable and friendly.

A.M.Q. qudaih

I asked them to pick me up for a test drive, and after I did, I didn’t like the car as it has an alignment problem, so I was honest with them and told them that I don’t like it and I won’t proceed with the process. I asked them to drop me off back to my home as I don’t have vehicle and it was snowing that day so no Uber would reach there. They rejected my request of a drop off simply because I won’t go further on my purchase process! I don’t know how much reliable their service would be if someone purchases anything from them!

Kevin Ware

Oil change and 2 recalls service took longer than expected

Ken Tounzen

Service department does a great job. Cole Moore took care of having the service department fix an oil leak issue after an oil change. They replaced a drain plug gasket free of charge. Thank you.

Guy Wells

Huey Huston and Charley Tucker are absolutely best characterized by the moniker, "your friends in the car business " provided with a respect filled, world class, buying experience, prompted me to submit this review. I dare to say that you, too, will be treated as royalty and given the "red carpet" experience with huey and his manager Charley, as I was. Many thanksgiving and praise to the kia of Columbia team.

Mitch Richards

Great service. Cole at the service desk is super helpful and friendly, always making sure that everything is taken care of.

Anna Herring

Novey @ Kia of Columbia is awesome he works hard to make sure that you leave in the car of your dreams.

Michael Williams

Had mechanical problems with our Sedona. This dealership gifted the hose clamps we needed, loaned tools and sold the power steering fluid far more reasonable than I could purchase it at Walmart. They were very much a blessing during a trying day, (-x° temp + snow).

Tom Leyden

I was extremely pleased with how knowledgeable and helpful Novi Norton was in assisting me purchase my new vehicle.

Lisa Martin

Cole Moore was a great technician. I appreciate his attention to detail. Customer Service is extremely important to me. I own a small business & know how essential good customer service is. I am hoping to buy a new vehicle this year, as I’ve had my KIA Sedona for 7 years. I’m looking at maybe a Sorento.

Brittany Johnson

Brandon Carter was super nice and knowledgeable! Great friendly service. Go see him for your car buying needs!

Leslee Marquart

I mistakenly did not get computer generated appointment set, they still worked me in without complaints

phillip w. williams sr

Just another dealership if you like options and diversity in vehicle

John Tiernan

Went in for routine maintenance - first time since I bought the car. Jennifer Clay was the Service Advisor and helped plan out what was going to be done. Even went the extra mile and helped me with my new license plate - all with a great smile and a very exuberant disposition. Thanks for maing it so easy!

Kelly Lansey

My overall experience at Head Motor Company was amazing! I will never forget this moment in my life when I felt so many obstacles had been stacked against me. You guys worked as a team, and came up with the best possible option for me. Thank you so much for your hard work,effort,and your dedication. Keep up the good work guys you are Awesome!

Bethany Byler

Joel Pautz at Kia of Columbia is a friendly and helpful salesman who will do his best to make you happy!

TOW GOD

Great customer svc and there quick

J T

Joey Jones, Pat Darby and Charlie were a great help to me getting me everything I needed fast and friendly! Highly recommended!

Pam Hanlon

Cole Moore in the Service department is great to work with at Kia. He is friendly, helpful and honest. Definitely recommend working with Cole for any service needs at Kia.

Hardway Andrew

Beware of the fraud from this dealer! There is a fee from Trade and Finance Assistance:$2,000. There is not any policy to explain this fee. It looks like they give you a discount. No! It means they must earn this $2000. I will talk this to my friends in the Columbia.

Erin Gaebe

If I could have put zero stars, I would have. Upon bringing our vehicle to the dealership numerous times, and having sensors replaced and then the radiator (for our NEW car overheating), they replaced the radiator with an aftermarket radiator, had it clamped together (not sure why they would do that), and the car continued to overheat! The car eventually blew the motor up (after taking it to them repeatedly after they replaced the radiator), and now because they used an aftermarket radiator, Kia will not honor the warranty!! We are stuck paying for a car that Kia improperly manufactured, and they improperly corrected.

Jamie Hurley

I try not to rate any business online these days. the constant bombardment of requests is exhausting. Kia of Columbia didn't ask me to rate them, I had to because their service department is that good. Told by a "shade tree mechanic that my a/c was completed shot, I got a second opinion at kia of Columbia. Turns out it was a simple fix and I saved hundreds of dollars in unneeded repairs. Thank you Ty Clark! Good looking out!

Living In The Hood

A year or two ago, I came to the facility, and it wasn’t even half bad at first. The staff do lack responsibilities at times, but overall the interior of the facility was luxurious until I went into a few dead ends that weren’t being taken care of. A man called Michael was highly unexperienced and continued to stutter his words a lil until we actually got to the information. I’m very anxious to know how long Michael has been working in the dealership for, because as of now, I’m feeling a tiny bit unsatisfied. I’d try and ask the reception desk where the dealer was, and it would take around 20-30 minutes to receive an appearance by one of your receptionist of who I forgot the name of, but hopefully there is some data on that within the facilities knowledge. I’ve tried calling today due to issues with my sweetie and it’s sadly coming to its final stand. I’ve tried calling but the hold time is so LONGGGG....

Bryce Mcewen

Traded in a vehicle and a family member decided they wanted it a day after we traded it , call and asked to buy it back and offered them $500 profit they said no and they offered it back to us for $5,000 more than they gave us for it just the day before typical stealership

Jerry Pettit

Nice place

Titus Steiner

Dealership is nice but I found the sales people to be to pushy for my liking.

James Houchins

Worst dealer by far they make carmart look like gods, they have no problem telling you they will help. Hey look a bad review let's save face and comment back saying we are so sorry let us know if we can help, really kia we are on here because we have already tried to tell you wants wrong nothing is done, by the way shawn your service manager he is a joke, and I quote I'm calling on the 13 Sonic we did not realize there was a balance against it from bob mocosh, why do we have to pay for it when you told them to look at it,(fyi kia never told us it was going to the chevy dealer) well sir in all fairness you had our rental car for two months and we didn't charge you. Yes we had it but you sold us a car that drove for two weeks and blew the engine funny 10 grand is a lot for some people. Stay far away this company will screw you they need to be smacked with a lawsuit

John Dougherty

First rate dealership! Our salesman Novy Foland was very professional, very knowledgeable, friendly and courteous and did anything that we asked. The sales manager was a great help as well. All the staff were friendly and courteous and it is a very nicely outfitted dealership. I can't say enough good things about Novy Foland, he and the whole dealership made this an enjoyable experience and we will be back! More dealerships need sales people like Novy