Reviews of Jim Butler Kia (Car Concessionaire)

Jeff Rego

Bought a 2014 Optima from Nate Brown who is a awesome sales person he was a pleasure to deal with no pressure and honest

Sally Burgess

Love the service department. Always take good care of my care. Never have to take it back. When it is repaired it is repaired.

Deanna Cole

I can’t say enough good things about our recent experience with this dealership. It was the most pleasant and least hassle that I’ve had in 20 years of buying cars. Cheryl was incredible to work with and the majority of our deal was done with our three kids strapped in their car seats, saving us a lot of craziness. Highly recommend!

Jim Hilf

Great car buying experience until we went to get the vehicle licensed. Signed the title in the wrong place. Then found out we needed another document that they missed. They didn't even car that they wasted alot of our time with trips back to the dealership and at the license office.

Walker

Nice no pressure sales, In/Out with new car in 1.5 hours and that included cleaning car and filling with gas. Have not had an opportunity to use the service dept. Will leave a review after that situation occurs. NOTE......I knew what car I wanted and had already made up my mind that I wanted KIA Forte, I had the vin # and was ready to do the deal and they did what they said.

Beth Felice

I have to send huge thanks to the team at Jim Butler Kia. When first starting to look, and being deluged with sales people, there was Cheryl, patient, listening, giving me the information I needed when I needed it. Bill helped when I got to the showroom, he could not have made it easier. The last car I got was from another place with that typical creepy car dealership vibe you thought was only still to be found in movies of the 1960s. I was so not looking forward to this. These folks live in the 21st c. and treat customers fairly and with respect. Imagine that! Justin explained the financing clearly. What a treat. Seriously, look at Kia, and then be sure to visit this team. They make it happen!

Maria Burns

If I could give them a negative star I totally would. We contacted the dealership after seeing a truck we were interested in online and set up an appointment to come and do the paperwork. When we got there our truck wasn't there and we were told that it had to be delivered from a different dealership (totally understandable). A few days later we were contacted and told that our truck was there if we wanted to come and check it out. We get there and the truck is still not there but hey lets do more paperwork. We finally get to see our truck the day we are signing our paperwork which was another 5 hours at the dealership. I looked over the truck and noticed a few things I wanted to get fixed like the control handle for the seat that is missing (which is now being held by a pair of pliers) They refused to fix anything by throwing in my face that we were already lucky enough to get approved. I figured I would just deal with it and just wanted to leave that place and move on with my life. We got it on 10/09/2015 but on 10/17/2015 the dealer calls us and stated that they "forgot" to do inspections on the truck, so back to the dealership we go. We also requested a second key for which we had to drive back over there because they key making guy is only there on certain days, so back to the dealership we go. Then a short time after that we noticed that the truck was acting funny when shifting so we contacted the dealer since it was about a week before our warranty expired so they can look at it. They told us to drop it off and they will check it out so back we go again. We haven't heard anything from them for 3 days so we called and they said to come and get the truck because there were no issues with it. The truck continued doing the same thing but they said since it was out of warranty there was nothing they would do for us. Well here I am 9 months later with my truck doing the same thing as it was before and after they "checked" it out. Now the transmission is going out and there is rust all over the body of the truck popping through. I'm pretty sure I'm still expected to make payments on something I CANT even drive safely. They emailed us two days ago, reminding us of oil changes and other services. We emailed back explaining on how unhappy we were and explained that we were possibly looking into hiring an attorney because something has to be done to make this right. Some lady immediately called us and said that someone from the dealership with contact us and they never did. SHOCKER!! All I want is to have a truck that I am happy with and that I can safely drive with my 6 year old. I've bought used cars in the past and even still have the one I got 5 years ago and NEVER had issues as I have with this dealership. Feel like they just wanted the sale and didn't really give a crap about our happiness or safety. They don't care, they don't call you back, they just sit back and laugh at you while you are stuck with a broken down vehicle. I however wont be sitting back and letting this go. Someone is going to make this right whether willingly which would be the right thing to do or legally. I understand warranties on used cars but I did contact them before it expired so that leads me to believe that they didn't even look at it knowing that they wouldn't have to deal with me after it expired. Just bad business!!!

Sharon Kathman

Thank you to Brad for taking the time to meet with me today. What a pleasure to have someone listen to my complaints and went over and above to make sure i was satisfied. He is what good customer service is all about and I truly appreciate his efforts. This made dealing with Jim Butler a pleasure. Thank you again.

Linda Nolan

Just called the service department regarding timing on an oil change and really appreciated their help and candor in what to do. They were obviously looking out for me and not themselves! A rare treat these days. Thanks Keith!

Lana O

The people are very nice. But they always find something that needs to be done, even on a new vehicle.

Cecil B DePill

Terri is great salesperson. They were very pleasant to deal with wether or not you buy a car.

nick ashbaker

Absolute worst of the worst. This service department is the reason the word "stealership" was invented. Filled with liars and thieves. I don't even know where to start. My first interaction with their service department was to have a windshield replaced. Special order item, no big deal. Was told 300 bucks installed,;should have known this sounded to good to be true when every other travelling windshield replacement company quoted $700 plus. Two weeks go by with no windshield arrival. They outsource to a local glass company "Abra" so I'm not blaming them at this point. Finally got the green light to bring in vehicle to have it replaced. They had car for 4 days and changed their story constantly: first day of having my vehicle they state windshield arrived broken. Then second day say it wasn't actually broken but it wont fit. Then day 3 they say Abra install guy hasn't actually shown up at all and no windshield was ever in their facility. Then day 4 they say aftermarket glass won't fit (need $900 OEM) and I need to come pick up my vehicle. Obviously day 4's statement was also a lie, since I had same part number windshield installed by Safelite the week after. Had to pay for a week's worth of commuting gas use in their rental and manager Keith had absolutely no remorse for the lies and misconduct. This should have been my last interaction with these clowns... but the story unfortunately continues... Gave them a second chance because I received a recall notice in the mail. Figured could get tires rotated, balanced, and an alignment while it was in there anyway because car was due. Little do they know, I mark my tires with color coded chalk lines so I don't get ripped off during tire rotations. Received car back and tires were still in same place. Absolute thieves had no issue charging me 49.95 for a service they did not perform. When confronted, they said they did it on purpose because tires had more tread on front for my benefit. Interesting since multi point inspection stated 8/32'' on EVERY SINGLE TIRE. No reason to believe alignment or recall were performed at all. Avoid these criminals at all costs. They are used to taking advantage of booshy Chesterfield clientele who spend money blindly. Service manager Keith is the worst that they come.

Dennae Foster

Kim Butler Was Very Helpful And Determined To Put Me In A Car ❤️ Them

Drew demanuele

Awesome experience, we bought our first Kia yesterday, and we have bought from other dealerships and Jim Butler Kia was by far the best! Jordan was the salesman and he did a great job, not pushy and took plenty of time to explain the new features in the car. The financing was so easy, Justin did a great job with our financing and The whole process was incredible. I will definitely buy from them again.

Be Good Girl Productions

BUYER BEWARE. This company is dishonest. I went to the Chesterfield location. They will greet you and smile, but knew darn well they lied to me. They will lure you in and constantly email and contact you. They will tell you they will honor a price and to come out and when you get there, they will insult your intelligence by printing company invoices as if you can't do a search online to see MSRP! I called them and emailed and texted them several times confirming that they could do the price, the rep said yes, as they were likely trying to get rid of some 2017 models. LIES! I wasted valuable time I could have spent going to a more reputable honest dealership. They claim they are transparent, yet they couldn't simply tell me over the phone before I drove 40 minutes there, YES OR NO! The managers are cowards and hide in the offices. They also say they will pay for your gas to come out and that is a LIE! They are misleading and scheming. There is NO WAY all of these are actual real reviews! I have never been treated so badly at a car dealership! DO NOT BUY FROM THEM!

Diane Ratliff

Matt went over and beyond to meet our needs to purchase a Stinger from out of town. We are so happy for the professional, knowledgeable and smooth experience with which they handled our purchase. I highly recommend Matt Dawson and Jim Butler Kia!

L G

I have never financed a car before and needed a new car badly. I did not know where to start but I did know that I am in what is called "subprime" category when financing is concerned. I never thought I would get into a new car, but I was directed to Jim Butler Kia by a friend. The team here got right to work and kept me informed every step of the way. They were able to get me financing and into a beautiful car. I can not explain how satisfied I am with the service I received here. EVERYONE, not just the folks who were handling my specific case....EVERYONE was super nice, informative and thoughtful. I will recommend Jim Butler Kia to all my family and friends.

Jay Buck

This is the second KIA that I have bought at Jim Butler. Jim Douglas did an outstanding job of covering the various features on the new Sportage that I purchased. Cars today have more technology than ever before and Jim made sure to cover as many bases as possible and was able to answer my questions.

Ed Lammert

Pleasently surprised with their honesty and very happy with Matt our salesman

Teresa Webb

Everyone is so nice and helpful. Jordan and Annie treat us like family. Couldn't have had a nicer experience.

Elise Farmer

Great people and very knowledgeable about the car industry. Bought my car almost three years ago and it has been awesome. I was with Nate Brown for maybe 2 hours and I was very satisfied with not only his professional performance but him as a young man in the Jim Butler family. Just a great group of guys! I would definitely refer them to anyone....

Ryan Klockowski

Check engine light came on and I was traveling from out of town. Called them up and explained the situation. They got me in ASAP, within an hour, and everyone I dealt with was as nice as could be. Phenomenal service and one of the best dealerships I've been to.

Alexandria Dawson

I went to this dealership looking at one specific car! Jean was one of the best salesman I have ever encountered! He not only answered all of my questions but went above and beyond. He was extremely friendly. I will refer everyone I know to Jim Butler Kia! I am so glad I chose this Kia Dealership over all the others I went to! Hands down the best experience. Huge thank you to Jean, Nick-mgr and Justin-finance!!! I walked in knowing exactly what I wanted and walked out with much more! Thank you all so much.

Travis Seeger

Bought a used car there a while back and not to go into too long of a story but I had a warranty issue that drug on for too long. However they solved the issue, the service department (Kieth was my service writer) was very good and resolved the issue without me having to press the issue and jump through a bunch of hoops. I would highly recommend this dealer because of this interaction. By the way the sales team was also very nice to work with. My first contact was through the internet sales side and as I visited the dealer I was handed off to a member of the sales staff. He spent the necessary time with me and didn't pressure me.

Jay Straughter Sr.

I've purchased two cars, a 2016 Kia Sedona SX and 2017 Kia Soul both fully loaded. The sales agent Nathaniel Thomas was the greatest help a consumer can have he literally walked you through every step and helps you along the way. Plus the team and the rest of the staff all way down to the shop with Matthew and Alex are a #1 in my book. My first Kia dealership experience and probably won't be my last.

Devinn

Very professional, polite, courteous and felt non pressured which is a huge factor when making a purchase. Was a quick process to get numbers on a vehicle and see where I would be financially with lenders. Even though I did not make a purchase today, I will certainly be back when the time is right just for the fact of the non high pressure sales.

David Davis

Keith the service advisor is top notch, very helpful, not pushy, always kind.

Ryan Watson

I highly recommend! Drew Lawley was very patient, professional and understanding. We got our price that we wanted online, and they kept that promise when we arrived. The Kia Sedona was ready to go. Everything was smooth and quick! We were in and out in about 1 1/2 hours. Everyone was very friendly and tolerated our wild kids while we waited!

Corey Irelan

Great service staff.

J E

I’ve traded in a car before at another dealer and I wish I would’ve known about the service I could have gotten at Jim Butler Kia! I emailed the dealer about trading my car in and what my options were since I was still upside down because of my previous trade in and Annie let me know that wasn’t a problem. She followed up with me immediately by calling me and asking when I could come by. Little did she know I was already getting ready to head out the door to go meet with her. As soon as I walked in with my husband and toddler TWO sales people asked if I needed anything. (That may not be a big deal to someone, but when you’ve been ignored at other places of business- that makes all the difference) I told them I was there to see Annie about my trade in and they quickly went to go get her. She came out all smiles to meet us and set us up with Jean to talk about my current car and what new car I was interested in. I test drove two versions of the Kira Niro and instantly fell in love. Jean explained EVERY SINGLE feature that the Niro had and I was left without any confusion or questions all due to his thorough knowledge of the car. We decided on the S Touring and since we came in on a Saturday we got to take the car home over the weekend. Amazing! On Monday we came back to speak with Justin about the financing. He broke down everything perfectly. Even explained somethings about my last loan that my previous dealer failed to explain to me. I left with a good deal on a great car!

Melissa Lippincott

Staff is amazing. Service dept always there when needed.

Donna Anderson

Anytime I need to get into this facility, I can. They will squeeze me in if necessary. The place is always clean, and they've always got water or coffee available. And if I come early in the morning, that's a wonderful thing! Especially if they have muffins! But the staff here want to get you in-and-out. But they do the job correctly. They are so effective at their job and they're always very personable. I really like coming here and will continue to do so

Dianne Schuster

Always fast and efficient service. Always friendly and always make sure I understand what they are recommending and why.

S. Wallace

women beware if you take your vehicle this dealership they actually try to get over on you and do not deal with them. ask them to do something, just beware of the dealership that you visit and they will lie to your face indicating that they did do something which they didn't...

maria caruso

After doing my research on Kias and Kia dealerships in the area I purchased the Kia Cadenza from Jim Butler Kia in July 2016. I have been very, very, disappointed. In a little over 3 months of owning the Cadenza, on 3 different occasions the key fab either won't unlock the car or lock the car. I even contacted Kia Corporate to help figure this out because it happens very intermittently and when we get it to the dealership they can not make it happen so they can repair the problem. The manager and our salesperson Jordon both told my husband and myself call anytime we are here to help. The manager has never returned a call or replied to an email. The salesperson had never replied either until I called his cell phone 4 times on a Sunday, because I was locked out of the car...Again! Only to be told he's sorry there is nothing he can do on his end, to call roadside. Very hard to go to work when you go out in the morning and the car won't unlock. Sad to spend over $40,000 on a brand new car and you can not depend on dealership or the car. If I could I would have given a negative-zero rating, but this review site made me click a star to post. I think the Kia car and dealership are probably very good if you don't have problems.

Joanna J. Willbrand

Had a great experience at Butler Kia in Chesterfield! First time leasing a vehicle and they made the process incredibly simple. They were so accommodating with all my requests! Big THANKS to Nate Thomas, Justin Johnson, Ted and Brad!! Loving my new Kia NIRO!!!!!

Riley Walsh

Love my Kia Sorento 2013. Justin was great in financing. Just wish they hadn’t sold me a car that had a dead battery three days after purchase! Would have thought that would have been a part of the safety inspection...

Elise Connors

I've bought a lot of cars, and I when I tell you that Jordan at Jim Butler Kia provided the best experience ever, I mean that wholeheartedly. We bought two cars from him in a week. He made the process seamless -- no haggling to get the right price for the cars we purchased or our trades, and when we purchased the second vehicle, he rode over an hour to our home to pick up the vehicle we were trading in so that we didn't have to worry with making multiple trips. We got an amazing deal, and I couldn't be happier with Jim Butler Kia and Jordan. Recommended!!!

Paul G

Great customer service.

Brian Honaker

Great service

Deb Entenman

I just can't say enough about how much Chris Brinley and Kyle Robinson helped me get a new car. Over a period of nearly two months Chris helped me navigate a very difficult set of circumstances in order to get a new car after mine was totaled. Through the entire process he did everything within his power to do whatever he could to help me, including sending me numerous emails in which he told me to 'not worry'. He was right. I am now the proud owner of a 2016 Kia Soul. (This is my second Soul and I highly recommend them!) Kyle was extremely generous with his time and stayed well after the dealership closed on 12/23 to make sure that we understood all of the features of our new car. Both of these gentleman treated me with great respect and were extremely support. I truly felt like they cared. Please go see them . . . you won't regret it!

Meghan Lawley

I am rating solely on the service center. I did not purchase my Kia here but have had it serviced here several times. Keith is amazing. He has always gone above and beyond to make sure problems are corrected quickly. If I did want to buy a new car I would do it here based solely on my service experience!

danielle endejan

Wonderful Service! The experience was very pleasant and informative. Both Don and Justin were very friendly, never pushed or coerced, always kind and attentive, asking what we preferred or desired and finding a way to make it happen. We were privileged to have them serve us and are still amazed they never acted like it was a burden or bother to them that they had to stay later than "open" hours to complete our purchase! We will recommend them to anyone we know looking for a smart, informative conversation regarding purchasing a new Kia. Thank you!

Carol Gamma

Gives us excellent service and comfortable place to wait if you chose to wait.

Alberto Alejandro Perez Roig

Great and Very Nice Customer Service and Professional Team,my special thank's to Jim Douglas.

Queen Flowers

The salesman donte tried to get money from me at 7pm at night, they lied about a few things. They fired the salesman for doing shaky business and they didn't accommodate me at all so I took my money elsewhere and I will NEVER do business with any of their salesman from Kia so be ware of their lies

Jacqueline Ward, Ed D

They helped my twins find their new cars- even bringing the cars to my office so the girls could meet at familiar location for the test drives...great pricing and Follow-up. One of the vehicles windshields cracked shortly after getting the cars, they replaced at no cost to us. Fantastic Basex on my experience with the twins' purchase, I came back to when it was time to replace my Chrysler 200...the 2017 Sorento worked well. Still waiting on the WE OWE since I am accustomed to features like remote start, but Justin and Jordan are supported by a great team.

Mitch Murphy

Jim Douglas was a pleasure to work with! I think her treated us fairly, and was so easy to work with. Not pushy.

Debra Gordon

All sale person are extremely nice very caring and understanding on what YOU want

Abigail Didier

I had an awesome experience at Jim Butler Kia yesterday! I was a referral and stopped in during my lunch break, came back after work, and left last night with the car that I wanted. Long story short the car I had previous to stepping foot inside this dealership was stolen about a month ago, and we all know that process can take forever. Jim Butler Kia was extremely helpful, especially the finance manager, Donny. He has a Women's Choice Award! It's never easy going into a dealership alone as a woman and I left last night with my purchase feeling like I got the best bang for my buck. My sales rep was Brian who was also extremely helpful too - he picked the car out that I would have picked myself! I will most definitely be going back for future cars.

doug boyd

Jean Silverio was a great salesman. My wife and I appreciated how upfront he was with us throughout our visit. Thank you to Jean Silverio (we also dealt with another salesperson named Jim Douglas and let me tell you he was a amazing as well) and the whole Jim Butler Organization. My wife and I will be back in the future.

Dennis Dunn

We couldn't ask for a better or more courteous dealership than this Kia dealer. The service department is phenomenal Keith and Matt and Alex and Cortez go above and beyond. They always have. They will always have our business for sure! Thank you for all you do

Jen Moore

Best car buying experience I've ever had

Patrick Mabins

Very friendly from a tow truck driver

wayne crawford

When I got there the service department was extremely busy. But they pulled the car in before I was done giving Carly ( the service advisor) all my info. They did the warranty work I requested without trying to pressure me into doing anything else. The waiting room had my favorite chocolate muffins and free Wi-Fi. I couldn't ask for anything to be better and I am fairly picky so it's rare for a place to meet my expectations 100 percent. I've always been a Butler fan and now even more so. Thank you for the great experience and slightly restoring my confidence in the dealer service department.

Gordon Ward

This review should say a lot because we didn't even purchase a vehicle from Jim Butler Kia. Our reason for not buying the Kia Sorento was due to the size and absolutely nothing else. The service we received from Kenny Noel and Cheryl Cooper was outstanding. We test drove at the dealership and went home to think about it. We decided that the trim level of the car was too much. So we called Kenny and Cheryl and told them we wanted to see another car, but that we didn't have time to get to the dealership for a few days. They did not hesitate to tell us they would bring one to our house and let us drive it for the weekend! The pricing was spot on and the service was even better...just wish they made a bigger vehicle. If you are looking to buy a Kia and want great service, go to Jim Butler Kia.

Stephanie Pedroley

Love the people there. Service department are wonderful to work with as well.

Mike Anderson

Always great service

Ak Strong

Real nice clean, good service

Steven Tuhy

Had a great car buying experience at Jim Butler Kia. The sales rep, Cheryl, was informative and helpful, but not pushy. She left me to get acquainted with the car on my own for a few minutes, which was nice. The car prices were fair, and they did not try and pull any tricks or gimmicks. The finance specialist, Justin, was friendly and easy to deal with, and explained all the paperwork. Overall, great experience buying a car at Jim Butler Kia.

Andy Cox

The best service i have been to so far. The people were all very nice and helpful with every question and concern i had. My van was ready to go in a timely manner. I have no complaints. I know my van is in good hands. 8)

Nathaniel DeOrnellis

Came in for a quick question about a KIA I had leased from a different state. They didn't push for a trade or sale......unlike that place that starts with an N up in St. Peters.....but they kept me entertained with conversation while they effeciently found my answer. Well worth going out of my way from Warrenton to experience a no pressure no hassle experience!

Pam Esker

What a GREAT experience in buying a new car!! Thank you to Jordan Kuiper for being patient with us and making our purchase seem so easy!! We would recommend Jordan and this dealership to anyone!!

James Gray

I like the dealership / sales team fine. I've purchased two vehicles here. I had debated leaving a review or not, because I wasn't overly thrilled with my last experience, and I hope it isn't a common situation at the dealership. That being said, I would strongly encourage anyone that reads this to go do the dealership with your own financing in hand. My recent purchase was a textbook example of what you read about on the, "how not to overpay at the dealership" posts. It's fixed now, I just went to my own bank after the fact, but the finance guy that initially did my loan seems to have made my rate so that the payment would match what was in the box on the offer sheet. It was almost 3.5 points higher than what I'm getting through State Farm. The dealership is fine. Just, please, whatever you do... do not let them control your financing.

Nick Fletcher

They helped me get into a much better car for similar payments to what I had, even though my old car wasn't paid off yet. They always do a great job when I come in for service also

Greg Precht

Jordan K and Terry B in sales are awesome. Come to talk every time I'm there. Keith in service is my go to guy, but everyone I've talked to has been incredibly nice. If you talk to any of them, tell them Greg P says"Hi!". Super happy I chose them to buy through. Only down side is a"quick car wash" if dropping in to get one (lifetime free washes) is about a 30 minute deal. Never been on a first name basis with so many dealership employees before. Easily the nicest dealership I've dealt with!

Jason L

I have taken my wife's Kia, my Toyota (a classic and my baby), and now my dads Toyota there for service exclusively for probably 6 or 7 years now. Anyways, they continue to impress me every time. Keith, Matt and all the service guys are awesome. The mechanics/techs there are the real deal as well which is crucial. Keith Sutton in service just particularly impressed me this latest time and I wanted to voice my satisfaction and appreciation. Everyone always belly aches about dealership service but rest assured if you have a problem at Butler Kia, its your fault. I'll probably take my cars to wherever Keith works, so keep him around, Butler.

Brenda Willis

Go buy you a car their. Great people work here

Kelly Stahlman

Excellent service and friendly staff. My parents have bought 4 cars from them

Syed Hussain

Awesome people. Amazing service. 2 vehicles purchased from here smooth quick and easy. They are great here top to bottom everyone is awesome !

William Randall

The service was the best I've always used Jim Butler's service and buying a car was a pleasant experience and buying a car was also not difficult. I'll let you know if my opinion ever changes

Glen Clatterbuck

Good dealership with good sales staff: polite and efficient.

Jason Weber

Pleasant staff. Doesn't update online inventory in timely manner. Drove 45 minutes to look at several vehicles they didn't have and found out car mileage on one used car that I did look at was off; 20K more than indicated. Huge difference.

Dr. Josh The Doc

Great people. Kyle was helpful on two purchases over the past couple years for me and my family.

Jason Lumetta

My wife and I went with the Kia Telluride. Awesome service with great people. They were eager to help and gave accurate information about the Telluride. We paid under MSRP with bells and whistles on an EX trim. We also elected for two additional paid services for the vehicle interior / exterior. It's a great drive but made possible by Jim Butler Kia Dealership.

Susan Thomas

I BOUGHT MY FIRST CAR FROM HERE. THE SALESMAN WAS VERY LAID BACK AND DOWN TO EARTH. HE MADE ME FEEL WELCOMED AND COMFORTABLE. HE GUIDED ME THROUGH THE PROCESS WITH GREAT EASE HELPING ME UNDERSTAND EACH STEP FROM START FINSH. I'M SO GLAD THAT I CAME TO JIM BUTLER BECAUSE THEY GENUINELY CARE ABOUT THEIR CUSTOMERS . SALESMAN AT JIM BUTLER MADE MY FIRST CAR BUYING EXPERIENCE A VERY SMOOTH PLEASANT EASY AND STRESS FREE ONE. ONE THAT I WILL NEVER FORGET. TO FOLKS AT THE JB CHESTERFIELD LOCATION YOU GUYS GREAT AND YOUR SALESMAN (dreads) even GREATER. HE IS THE MAIN REASON FOR THIS REVIEW. THANK YOU JIM BUTLER FOR HIRING THE BEST MAN FOR THE JOB.

Little Trucker

Keith in service is really awesome. We decided to buy our vehicle in this dealership because of him.

Fernando Viera

I wouldnt take my optima anywhere else everyone extremely nice and professional. Repairs are done by skilled mechanics in a very reasonable amount of time and they even detail your car when finished. 5 star service all around.

Annette H.

The dealership has a great staff and the environment is comfortable and upbeat. They care about the customer even after they buy. Kia already rocks, but I would highly recommend this dealership!

Eric Burt

It was good bought a car

Mary Wacker

Awesome service managers. Courteous staff. They treat people with respect and fully explain service needs. No hard sells. I drive a long way to get my car serviced here.

Don Hill

Verry helpful!

Steve Amelung

The service department WILL try to rip you off. Guaranteed. The only reason I came back was because there was a recall on my Soul. They per usual tried to scare me into buying stuff that I didn't need.

Marsha Hollander

This was an absolutely great buying experience for us! Terry Boelhauf and Justin in Finance were both amazing to work with. I love my Kia and we are very happy!!!!!

Dennis Morgan

Great service friendly knowledgeable people.

Demarco Payne

Great place looked at a few cars everyone was friendly

Bridget Reece

Just walked out of Jim Butler Kia! Had the worst experience horrible sales service. Spoke to a sale man named Terry on the phone, inquired about a vehicle that had listed on the internet. He told me they had just got it and it was still in the detail shop . Mind you it was so new to their invatory he wasn't even aware that they had the vehicle. He then asked if he could call me back, so that he could make sure they had it and it was still available for sale. He called me back and told me it was in the detail shop that it would be out of detail shop at 4:30 to come up then and ask to speak to Terry. My husband and I got there at 4:20, to our shock Terry was unavailable due to he was already on a test drive. So my husband and I sat there for a good 45mins. To then find out that Terry had been back for his test drive he was on with another couple, the MESSED up part about it was he was on a test drive in the SAME vehicle he told us would not be out of the detail shop until 4:30. When we found out from another sale man that Terry was working with that couple and that they working up papers for purchase. So aggravated, hour round trip, gas, and our time.... for what???? Would not recommend Jim Butler Kia to anyone and will not being doing business with them... Update: Regarding to the response Jim Bulter Kia... Terry took down my name and number when I had called, the first time to inquire about the vehicle.... Please reread my original post. He had no idea about this vehicle even being in your inventory, he wanted to make sure you had it and it was still available. So he told down my name and number to go check and that he would call me back, which he did. And when he called me back he told me that the vehicle was in the detail shop and that it would not be out until 4:30, that's when he told me to come up and that the vehicle would be available to be seen. So....

Annette Stimage

It was nice they had food games a tv I was comfortable waiting and the people were nice

Jon Colt

Excellent experience every time I have been for Sales, Service or car wash. No BS or games when buying from them (now twice, 1st time I thought it may have been an aberration).

Andrew Kennedy

Have to admit the sales person did everything he could to get me in the style truck I wanted. Unfortunately the truck I purchased hasn't been so great. The truck i purchased wasn't at all what they advertised. Even with the false advertising I still liked the truck because it still fit my needs. Within the first 30 days it was taken back to Jim Butlers because the transmission was acting up at Hywy speeds. After a few days they told me they couldn't find anything wrong. So I kept driving it thinking it might just be a Chevy thing. The problem continued and 2 months later a check engine light came on so the last week of my warranty the truck was back at Jim Butlers. They had it for 5 days put over 100 miles on the truck and since they couldn't get the light to come back on or find anything wrong with the transmission there was nothing they could do. Well 2 days after getting the truck back and the warranty expired while they had it in there shop the light came back on. I called Jim Butler about the light coming back on and the responce I got was I need to pay for diagnostic to find what's wrong. This all happened within 3 months. I took it to a small shop and it had a small vacuum leak. Was able to get that fixed fairly cheap but 9 moths after buying the truck here I am replacing a transmission. Have been told several times that a manger will call me back and I have yet to hear from anybody. I feel like You are only a customer of Jim Butlers while they are trying to get you into a car but after that your on your own.

sharon lamkin

Service always GREAT --Matt and Keith my favorites they let you know what's needed but never pushy..

Michael Jones

I was told that they could help me into a nice car in spite of financial problems. I got all the necessary paperwork together including the down payment after picking out a vehicle. I called yesterday morning to verify my appointment and was told there were no problems and he would see me at the 2:15. I arrived at 2, called his cell and let him know I was early. He said he was at lunch and for me to go in and wait. Well I WAITED until 2:45. When he came in he informed me that my downpayment went from 800.00 to 6000.00 unless I would take a smaller (which I didn't want because of physical challenges) and very high mileage. He said he was trying to figure something out. I sat in the office for another 30 minutes waiting for him to come back in and tell me what was going on I finally had to call his cell and tell him I had to leave because my ride had to go. No, not his fault that I have financial problems but the absolute worst customer service I have ever had.

Dawn Ferguson

From my first encounter with Annie (online customer care) through working with Terry Boehlhauf (sales rep who was firm AND fair) my experience with them was Exceptional. I've been leasing Kia's for 9 years; this new car is now number 4. But because of a very bad deal I received from another dealership on my last lease, I was planning on going to another brand. Terry and the team at Jim Butler got me into The Car I wanted at (almost) the price I offered. I Highly Recommend Them.

Jordan Kipping

I got a 2012 Kia Soul from here and it's a good car, but the check engine light goes on and off frequently. I told the person selling it to me, and he brushed it off

Kimberly Eberhardt

Very helpful and patient! They make it a priority to get you in the car that's best for you in the price range your comfortable with!

Angel gonzales

My buying experience was great and would definitely go back but the follow-up service hasn't been good. I called because one of the smart keys doesn't work properly. I was transferred to the sales person. I left a message explaining the problem and now almost a week later, I still haven't heard back from anyone.

Shannon Wright

These guys in the service department are phenomenal! Keith is who i dealt with and was very helpful and pleasant to work with. I never experienced such great service. They don't see you for your skin color, age or gender, they see you as a paying consumer who strives for customer retention. They should give the Kia dealership in St. Peters (Napleton) some serious training.

Mary Walls

This was the best and easiest car buying experience I have ever had. The sales staff, especially Terry Boelhauf was professional, knowledgeable, courteous and took all the time necessary to clearly explain every part of the process. I love my new car and Jim Butler Kia was awesome to work with!

robert green

I have bought a lot of cars in my life time and dealt with a lot of dealships. I can say that this has been the best experience by far compared to any other! Derrick the finance manager and Jeff my sales rep rock! I highly recomm6 them to family and friends and anyone else!

W. D'Allyn

This was a VERY positive experience! The young lady that assisted me was very knowledgeable and the sales manager and finance department addressed all my concerns and met my parameters. HIGHLY RECOMMEND!

PandC Miller

We always have a great experience at Jim Butler KIA for maintenance of our KIA NIRO. KIA Service Manager and his team are the best!! P&C Miller

Gordon Frailey

I give Jim Butler Kia 5 stars. They are very friendly and absolutely no pressure. I tried another dealer and there was a world of difference. I highly recommend them. BTY, I love my new Kia Optima.

Valerie Griggs

We bought a 2013 Kia Sorento in 2012. It was a good experience. We needed a car with a back seat that reclined so we could transport our son from one hospital to another 5 hours away and the Sorento worked out. The salesman was very sympathetic and helpful. So when my daughter needed a new car almost 2 yrs ago, we went to Butler and asked for the same salesman. She bought a Soul. Another good experience. We had first gone to Kia near my house in St Peters, where they were very pushy, and then went to see if Butler had a better price. Of course, they did and the salesperson was not pushy, just like he wasn't on our first purchase. My daughter was trying to stay somewhat basic to keep the price down. A car that matched would have had to be delivered from another dealer a few days later. So instead of that we came to a compromise buying one with a few more options, and she drove it off the lot. We both love our Kias. We usually have good experience getting service. I've had one bad experience when I remarked to the service manager that my car was messy. He answered in a rude tone that yes, it was. Not what I expected. I admit my car is usually dusty inside and the carpet usually needs vacuumed, and may be full of necessary items, (plus a coyote ran in front of me and bent the front of the car so that is not pretty any more) but at least I remove any trash. Between my son with a severe brain injury and a husband that was deathly ill, waiting for a liver transplant, my car appearance was low priority, and still is. I just think the service manager should not judge people because you never know what they are going through. Well, maybe he was just having a bad day too so I should follow my own advice. :)

Bobby Tate

No respect for customers they try to the car they want you to buy. Secondly they overly shop your credit.

Sam Sutter

Sooooo glad to be done leasing with this dealership! Longest, most frustrating 4 years of my life! Rude, lying, incompetent staff. *edit* Sorry, I will not delete my review. I absolutely have the right dealership. My personal info isn’t on the internet so this is not my name. But I can assure you, Jim Butler Kia in Chesterfield has been nothing but a pain in the butt for me to deal with. Calls and emails went unreturned for over a month. I was making all the effort with no response and I had to extend my lease because Justin, the financial manager was always “such a busy guy”. I sent in every bit of paperwork they requested MULTIPLE times to multiple people at the dealership and never had a response. I was told different things by the dealership vs. Kia Motors Finance. It was a pain...So much time wasted on the phone. Unless you’re buying a car or starting a lease, even if you have been leasing with them for the last 4 years, you are not a valued customer. End of story.

Shianne Breedlove

Love Jim Butler. They are very helpful and sweet

K A

John Williams was very easy going. I didn't feel pressured. He was so friendly and very informative. It was a big decision for me and I feel I definitely made the right choice. I love my new car and I appreciate the help and encouragement I received. Justin was great! He did everything he could to get me in a car and make sure I was satisfied. I'm happy to be a part of the Kia family.

Aaron Liess

It's been 2 weeks since I got my new Kia from Jim Butler Kia (second new car from them). I am enjoying it very much, and went back to Butler for another new car because of how well I was treated the first time. Everyone I communicated with was and always is definitely friendly and helpful (the owner Brad, Joel the General Manager, Justin in Finance, Jim and Terry in Sales, Annie in the Internet Department, and Alex, Keith, and Matt in Service). I strongly recommend anyone in the market for a new Kia or a quality pre-owned vehicle (Kia or something else) to go see them!

Cecelia Holmes

I brought ,my car from this Excellent dealership my car dealer a very great person I like to call him when I’m looking for another new car, which is very soon, yes I would go back to them. But my sales tax will be included in my payment , My car dealer is name Nate he makes you feel like I knew him as my family. I will be back soon nate,( Get my new car ready) I have no problems with my car❤️ This place,

Jeff Osman

Wonderful buying experience from start to finish. We had a budget and they found us what we needed. This was our first time buying a Kia and Nate Thomas and Joel Hauk took great care of us.

Sandra Brown

Great service. Jeff the salesman is awesome!!!

Darshanay Pichon

I had an amazing experience! They made sure to put me in a car that worked for my daughter and myself. The finance manager spent four hours calling around to different lenders to ensure that I would get the best offer. The sales team was friendly and made sure to call and remind me about the appointment and worked with my work schedule. They offered to clean the car one last time before I left and even filled the tank and washed the car!!! We were able to leave with our car and my daughter loves it!

Jessica Hinz

This was the best car buying experience we've had in 40 years of buying cars. We were given a great price over the phone and it was the same price at the dealers-- no surprises, no changes-- just polite, friendly, great service. We got a great trade-in price on our old car and the whole process was quick, efficient, and hassle-free. We highly recommend this dealer without any reservation. Bobby was great to work with. We were extremely and completely pleased with the service we received.

Paul Catterton

Great full-service KIA dealership in St, Charles, MO. Great service department.

Mack Elwood

We have purchased 2 vehicles from them now and couldn't be happier. Everyone there is extremely friendly and helpful. Nate is incredible to work with. No pressure sales, no hassels, just real, friendly people working to build an atmosphere that keeps customers coming back. Thanks!

Nicholas O'Brien

I came to test drive a stinger, and started I didn't want further contact as I was only curious, and had no plans to buy for a couple months. I got an email, text and phone call within 2 hours of leaving, and then a follow up phone call along with text. I guess they say the butler service should harass potential buyers. If I do buy, it won't be from them. Oh the harassment almost made me forget, the test drive was fine.

Erin Kalista

Amazingly helpful friendly staff great place to buy a car

Ashley Becker

Great dealership with a great selection of cars. They traveled over 200 miles to get the exact car I wanted and did not charge me a dime for it. Would highly recommend them to any Individuals looking for a vehicle.

Robyn Allscheid

First experience was with the service department to take care of some recalls on my vehicle (a Kia purchased elsewhere) - was pleased with the service, despite some lack of communication about when my car would be ready for pickup. However, today I called to get a price for new tires and the parts department representative couldn't have been less helpful. I was told that I had to have the tire numbers to give him since it wasn't purchased there. I'm pretty sure there's a system to look them up with my year/make/model info, which is exactly what the next three places I called for pricing did. Instead he asked me to find it - I can definitely Google an answer, but I'm sorry, but if your reps aren't willing or able to help someone trying to give you business, I'll be going somewhere else.

Rebecca Turkmen

Excellent service! They always review what was discovered before making any repairs, allowing you to accept the cost or wait.

Dan Delosky

Service Department is simply outstanding. I am confident that my vehicle is serviced properly every single time that I schedule an appointment with Keith and his team. They are always attentive, courteous and professional.

James Rutledge

Staff not to helpful.

ChantaRenee1 .

Don't deal with the sales manager Nate Thomas! UPDATE: (responding to Brad).... I do not believe you are sorry about my experience!! So since i only get an I'm sorry and best of luck. The people should know that Nate Thomas changed the mileage on my lease to 400 miles on paper when in actuality it had 1100 miles on it. Now that is not a feeling but a FACT. Best of luck to you.

Terry Stiebel

1st service visit was excellent. Techs were ready for me as soon as I arrived. Oil change and tire rotation were performed quickly. People could not have been nicer and manager answered questions quite knowledgeably.

Stephanie Sittig

I purchased a 2016 Sorento in January with help from Bobby, who is extremely nice! It shows they really care about their customer service, very professional and on point. The service department is very busy and organized! I've experienced service through other dealers and Jim Butler has never disappointed.

Stephen Evans

I went in to Jim Butler Kia because they were the ONLY dealership to personally reach out and answer an email for information about a car. We set up an appointment to go test drive and when we got to the dealership I met Nate Brown who took really great care of my wife and I. Nate went above and beyond to assist us with selecting and making sure that everything was perfect for us before we signed on the dotted line. There was no pressure to buy or trade in and he was extremely helpful. I was so happy I took multiple business cards for him because I recommend him to everyone I hear talking about needing to buy a new car. Everyone I have talked to at this dealership was helpful, professional, and easy going. I highly recommend going to the team at Jim Butler Kia!

lacy hoeft

Kait was fantastic!

Darla Stadler

Great experience every time I have my car serviced.

Evan Luster

I only take my car to this dealership. The service and professionalism is top notch.

Donald Lawrence

Great experience at Jim Butler Kia! Everything about my car buying experience at Jim Butler Kia was fantastic. My initial introduction to the dealership was by way of Annie Lam. Annie was prompt and courteous during our email conversations. She put me in touch with salesman John Williams. John was great. He showed me 2 nice Kia Optimas. I never felt hassled or pressured at all. The paperwork was a breeze with Justin and it was completed quickly. All in all I had a great car buying experience.

Bob Stephens

The service was exceptionally fast.

Heidy A.

Service department always takes the time to thoroughly go through my car. Waiting are is comfortable unlike most places. Manager explains any issues should they arise, in detail without making you feel dumb like some other places. I respect that.

Theodore Rush

Friendly Great Quaility Service!!!!

Purdy Bee

Very nice ppl and its easy to get a car (with the proper credentials)

Paul Kehoe

My sales representative (Bobby) was extremely helpful and genuine in his approach to the buying process. I never felt pressure and he worked with me on making suggestions and giving me options to meet my goal. He answered my questions with patience and facts and the overall experience was positive and informative. Got a great lease deal on my Optima EX loaded!

James Gruenewald

I purchased a 2019 Kia Stinger GT2 AWD yesterday afternoon. I appreciated the fact that the salesman took an hour or so to show me all of the features of the vehicle. He could of been dealing with other clients during that time frame. Truly exceptional experience. I highly recommend them. James G.

Kira hawkins

Very friendly & best deals

Tom Evans

We came to Jim Butler Kia to trade our 2010 Chevy Cobalt that we were a little upside down in. We told Jordan our terms and that we wanted the Optima and he worked his butt off and made it happen! He was upfront, honest, kind and very respectful throughout the whole process. I never once felt pressure to do anything we weren't comfortable with. Justin topped it all off with getting us an amazing rate and an awesome price on my trade! I couldn't be happier with our purchase and the experience we had! This is where I'll buy all of my cars from now on! Thanks Jordan and Justin, you guys were amazing!

Jennifer Meyer

Purchasing a new 2014 Kia Sorento from Jim Butler Kia was an awesome experience. The entire staff was friendly and I never felt pressured throughout the entire process. My salesman Andrew did everything he could do get us a great deal within our budget and did it in a timely manner. It was a stress-free and fun day at Jim Butler Kia! Thanks again guys!!

Andrea Minnerath

The service department here is Exceptional! Everyone is very friendly and very easy to talk to. Recently I brought my car in as it was not acting right I received very prompt service, got my loaner car and they made sure it was cooled down as I have a one year old. I'm very satisfied with my experience here not only purchasing from this dealership but the great service department. This is exactly why I am purchasing from here again.

Ryan Smith

We went through the trade in price and and credit check. Basically the stuff that goes on after you find the vehicle your looking at. Called the next day to see if they would lower the price on truck 400 bucks. Called back 4 hrs later to see if they could get there. They said sorry the truck was sold 2 days ago, thanks for coming in though. That place has changed from the last time I bought from them

patricia Canaday

The service department is just wonderful !!!! Keirh is the best hands down

Alan Lohrum

We actually had the pleasure of purchasing two vehicles this year from Jim Butler Kia, both experiences where outstanding. Would recommend Bobby the salesman for a pay raise as he went the distance both times to get the color and options we wanted. Thanks to him and the entire staff, they went the extra effort to make us leave both times with smiles on our face.

Brittney Noel

The dealership knew ahead of time that I was coming so they had the car I was interested detailed and waiting by the front door. Was greeted with a firm handshake and they traded in my suv with no problem! Got my payments to where I wanted them and couldn't be happier! Absolutely wonderful service!!

E Spies

Has been a wonderful experience at Jim Butler. Took their time with us was open and honest with us and we found the car we absolutely love!! Jeff has been great to work with!!! Nate helped us out finding a local and great insurance company! And Derrick the finance manager was so amazing he actually worked to get our payment a little lower where we wanted to be!!

A Child of Christ And Family

My first experience with Jim Butler was awesome. Now I had to go back and and get a oil change know one greeted us upon arrival. This place doesn't have a food. Just vendor machines. I so miss the Toyota deals ship it was more luxurious. This place is just not. Also they didn't do a free car wash

databits retro tech

Having purchased a Saturn prior to this visit, I was already very happy with my purchase from Jim Butler. This was my first visit to the Chesterfield Jim Butler Kia and I found their staff to be very friendly and helpful. They listened to what we thought was an impossible financial scenario and they got us a deal! We traded in a 2008 Ford Focus for a 2013 Kia Soul base model. They gave us $1,000 over bluebook value for our car, plus no money down, plus an affordable monthly payment. My wife and I were very pleased. Andrew was a very patient salesman and Justin took care of our loan like a boss. I recently visited for my first old change and their service department was great.

CRAIG LEE

Purchased 4 vehicles from them and wont go anywhere else! Highly recommend! See Don Wright for pressure free help and Justin in finance can work wonders for loans. If you have bad / rough credit THEY CAN HELP!

James Brazzle

Outstanding service and I mean outstanding. Took my previous car in for service, mentioned I may be in the market for a new one. They let me pick out my desired vehicle and drive it while my car was being serviced. By the time my vehicle was ready for pick up, a trade in analysis was complete and the purchase docs for my new car were ready to sign. We conducted most of the business over the phone and the actual in showroom time was less than an hour. Give Jordan a call he will take care of you, for sure! Service department is phenomenal as well, you are always informed of the status of your vehicle and never caught of guard as to services performed or price. I've bought two vehicles from this dealer and will be back when the time comes.

M J

Fabulous service as always

Tiffany Hockerson

After having to call corporate on my Kia Dealer in St. Peters I was routed to this one. Amazing customer service. Service man Keith answered the phone and my questions with no attitude. My car was done and ready in one day all under warranty!! I will be back!! Thank you!!

Conor B. Lewis

Went for a test drive today - worked with Jordan K. It was a great experience, they have a bunch of great used cars (they get them from Enterprise so they are in great condition) and Jordan was very willing to shoot me straight on price. Got to test drive a bunch of cars and everyone was very nice - I even got a call afterwards asking how my experience was. I recommend Jordan and the staff!

Tina France

Excellent service in every way during a difficult time. Love Kia and Jim Butler Kia.

Nick Porter

My experience with Donnie Howe at Jim Butler Kia was phenomenal. He made the financing quick and easy from start to finish. Very professional. Highly recommend him and this dealership.

Dpc Grizz

Updated again- see the dealers reply below calling me a liar. Not good customer service. And no, my handle is not my real name, obviously. Welcome to the Internet. Also, Jim Butler Kia owes me money still. So yes I will be contacting the dealer, but not the entry level social media person below. Updated 4 years later, the service department is horrendous to deal with. Never a good experience. They changed the process to have unknowledgeable people answering the phones, which should give the mechanics more time to work but really just adds an unnecessary layer in the process and causes confusion. Then when u finally talk to a mechanic, they have a cross attitude because they have to be on the phone... no thanks, never again with this place.

B Martin

We applied online, then received a phone call from Annie Lam, stating "We have good news for you." "Come on over we have WONDERFUL News for you." Well... Let me explain...We had the worst experience with the sales person named John Williams. He was very impatient with us, rude and inconsiderate. When we were discussing the car my family needed, he kept interrupting my wife. I found this to be particularly disturbing as someone who seems to only care about making a sale and not caring about your customers. We will never return to this dealership because of him. A total turn off. No "Good News" from this experience.

Xavier Broadus

Great service, great attitudes....outstanding professionalism. Thank you James, Kathy, and Derric for making my buying experience great!!!