Reviews of Honda of Jefferson City (Car Concessionaire)

Clay Powell

Kurt Lofton was a huge help to us, when we were trading our car in from out of town. Without question, he skipped lunch and dinner to make sure our needs were met during the lengthy process. Our kids love our new vehicle and it's because of his patience, we were able to find the perfect vehicle for our family!

Thomas B

As expected of a dealership, you pay a premium. BUT, they allowed me to bring my own parts AND they didn't try to sell me on any "recommended maintenance" that some shops try to tack onto your bill. They were very understanding and negotiable, and I truly felt like I was talking to a friend when I explained my car issues. I didn't feel like they were dumbing it down for me at all.

Karin Poppe

Kent is awesome! Great service, they don't try to sell you service you don't need. Treat women well.

Debra Cullum

I had my car serviced and routine maintenance completed yesterday. The customer service was excellent. Kent explained the service needed and the cost of those services. I utilized the courtesy van to shuttle me to and from a meeting in Jefferson City. I live three hours from Jefferson City but choose to return to the dealership because of the excellent customer service I receive.

Rebecca Carter

If I could give them five hearts instead of stars, I would. This was by far the best experience I have had buying a car. And I don't care where I move in the future, I will go to them for any car purchasing needs. Thank you especially to Kurt, Brian, Ed, & Ruth!

Mary Jeane Trigg

Terrible! After making an "appointment" and talking to 2 different people, a salesman and a manager, to say we would be there and we're coming from St Louis, right at the time we were there, they took someone else on a test drive with the car we went to see. They never checked to see if we were there, which we were, or tried to call us to make sure we were either not already there or were at least still coming. The timing was such that we waited for our sales person to meet us is as another sales person drive the car up. Then 2 other people got in for a test drive. We waited an hour to see if they decided to buy it or not. They did buy it and we had made the trip for nothing. They of course tried to sell us something else....I'm thinking bait and switch at that point. We wasted an entire Saturday and a tank of gas. What is the point of an appointment!!! We will never go back and would not recommend this dealer!

Mathew Horne

Took care of my airbag recall quickly, and the waiting area was very nice.

Michael Goss

I purchased a pre-owned Honda Civic for my mother from this dealership in 2017. I drove approximately 3 hours to buy this particular car. When I purchased the car only one key was available on the day I was there. I was told the other key was possibly in the office upstairs or with the original owner, and that it would be shipped to me upon either A) the manager finding it or B) the original owner bringing it to the dealership. About 1 month with no updates so I call into the dealership to my salesperson Tracy Steffans. He doesn't answer so I leave him a message. No response after about a week so I continue calling and finally get him on the phone. He proceeds to tell me that they never found the key, and that I could buy one on eBay for about 20$. That was not our original agreement so I voiced my frustrations and he said they would take care of it. Weeks go buy, and I haven't received the key so I call and leave messages with responses now coming in about 3-4 days later each time. Not the best response time, but ok. It is now April 10th 2018 and I have just received the key. I called my local Honda dealer to setup an appointment to get it programmed only to find out that it's not an OEM Honda key, and my dealership won't touch it. (I guess JCH is trying to save money on cheap aftermarket products) I call into Jefferson City Honda today to find out what's going on and no surprise I can't get in touch with Tracy so I call back in and ask for a Manager. Was transferred twice, and each time it said the call cannot be completed as dialed. I called back twice and finally let Haley the receptionist know that whomever she is transferring me to it isn't working. She then asks what my name is, and what it's in regards to so I explain the situation, and she puts me on hold while she walks to explain to the manager. When she returns to the phone she explains that he is busy, and will call me back. I am not holding my breath. During this whole conversation Haley seams to be laughing. I explain to her that I don't believe this is a laughing matter, and she continues with chuckling. We will see if I ever get a return phone call, and if the dealer will make good on this.

Brandy Wilson

DO NOT BUY A CAR FROM THIS DEALERSHIP!!!!! THEY COMPLETELY TOOK ADVANTAGE OF ME BECAUSE I WAS A YOUNG FEMALE!!!!!!. I WOULD GIVE THEM ZERO STARS IF THAT WAS POSSIBLE!!!! They lied to me repeatedly. I found a 2012 Kia Optima EX with 74,000 miles on it that was listed for $13,700, both online and at the dealership. The salesman told me there was no way I would be able to get financed through the bank for the car without putting money down, but that he would make it happen. I tried negotiating on the price with him for three days, but was unable to get them to come down at all in price. The salesman even had his wife contact me to pressure me to buy the car!!!!! What salesman does that?????? The salesman told me that he got the bank (Wells Fargo) to agree to finance me with no money down and so I went in to the dealership to sign the paperwork. When I got there, he then told me that the only way the bank would finance me was with $500 down and that I would have to pay a "Bank Fee"???? I told them I had never heard of a "Bank Fee" and the salesman and the finance manager both lied to me and told me that it was a standard practice. I was very hesitant, but they kept pressuring me to do it. They finally said I could put $250 down instead of $500 and I signed the deal. After I picked up the car, a representative from Wells Fargo contacted me to see how my experience was and to see if I had any questions. I asked them about this "Bank Fee" and she said THERE WAS NO SUCH THING!!!! I had been approved by the bank for $14,973.50, so the dealership added the additional amount on to the price of the car and changed the vehicle price on the paperwork to $15,117.00 to cheat me out of over $1500!!! Now I will have to pay interest on that over the course of the loan. And nobody at the dealership will take my calls or return my messages. Not the salesman, not the sales manager and not the general manager. They are owned by an investment group out of Texas, RFJ Auto Partners. Rick Ford is the owner. DO NOT BUY A THING FROM THESE CROOKS!!!!!

Taylor Goldammer

My salesman Kurt Lofton was great! He was very helpful and patient. I'm very happy with my experience at this dealership and my purchase.

William Goodman

The sales team was very knowledgeable and friendly.

Dan Borland

My wife and I just purchased a 2012 Sonata and I have to say, that what is typically a arduous process was made easy. We owe it all to our sales consultant, Nicholas Khan, he was professional and helped us find the best vehicle to suit our needs. We will definitely be coming back to Nicholas and would recommend him to anyone in search of a new or used vehicle. One place to go and that is Corwin Honda, Jefferson City and ask for Nicholas Khan. Dan B.

Delores Fisher

Excellent service. Got there early and was out almost before my actual appointment time!

Pradeep Chakravarthy B

My Salesman was Matt. He was very nice to talk to and was very professional when I went to the show room. He gave me a very good deal on the Pilot. He called me at least twice for a follow up to see how the vehicle was doing. Would definitely recommend him.

R PC

The process of buying a new car was made simple. I knew what vehicle I wanted and Chad helped me find it. He answered all of my questions and made sure I knew what I was getting. I also knew how I wanted to pay and John set up my financial information quickly and efficiently. It was a great experience all around and I would definitely recommend the dealership to anyone who is looking for a new or used automobile.

David Immler

My wife and I recently purchased a used 2011 Honda Odyssey from Corwin Honda in Jefferson City. My first visit was just to inquire about their inventory and what our options would be for financing or leasing a new vehicle. When I arrived I was greeted by a sales associate named Jen Serfass who was very polite and eager to assist. She was not overly pushy or insistent like sales associates that I have dealt with in the past and she genuinely wanted to help make sure our purchasing decision was the best for our family. She helped me to consider whether a new or used vehicle would work the best within our budget, and when I left she even offered some good advice on how to secure the best interest rate from competing local banks. My wife and I spent some time comparing different models from almost every dealership in the state, and Jen followed up with me daily to discuss the vehicles that we were interested in. When I returned to the dealership a couple days later, the vehicle that I wanted to test drive was waiting for me, and since Jen was dealing with another customer a different sales associate went along with me on the test drive. He was also very professional and the experience felt more like taking a ride with a fellow acquaintance rather than someone who was trying to put my money in their pocket. When I returned from the test drive Jen was standing by to assist. Since my wife was not with me she allowed me to take the vehicle home so that she could be involved first hand in the decision to purchase. When I returned, Jen asked me what amount I felt comfortable financing, what payments I wanted to make, and what interest rate I thought I may qualify for. We came to a fair deal on my trade in, they met the interest rate that I wanted, and we came to an agreement on financing that kept my payments where I felt comfortable. I finalized the paperwork with a manager named Vic who explained all the details thoroughly, and I drove away satisfied with the purchase and the experience. I would recommend Corwin Honda and their staff to anyone in the market for a new or used vehicle.

Matt W

Honda of Jefferson City has demonstrated to me that they lack quality service and honest business practice. This post is being made after having left messages with two managers (one via voicemail and in person one over the phone) with no reply to my concerns which are summarized below. We thought we would be happy with our used Honda we bought in fall of 2017. We were soon surprised with what would be the first of ongoing issues with our car and Honda of Jefferson City. Soon after taking it home the low tire pressure light came on and after checking and filling all of the tires it came on again days later. With the tire so recently demonstrating a slow leak we took it into the Honda dealership where they allegedly fixed it (we were told it was a bad seal on the wheel)...only it wasn't fixed. A miscommunication led to them "fixing" a tire that was not having problems. After fixing the working tire that one developed a slow leak as well. We then had two leaking tires. After bringing the car in again to have both fixed they noted that they found other maintenance that should have been done before we bought it and supposedly they fixed that free to charge, which was appreciated (assuming what we were told was true). However, our car came back still with one leaky tire. With busy lives a frustrated by the situation, we chose to put air in the tire every two weeks rather than it sit in their shop for half a day with no apparent result. Between then and the next scheduled maintenance we discovered more little items that should have been tended to before the vehicle was sold, but were easy for me to fix myself. When we used our free oil change and tire rotation (included with our purchase) we were surprised to find that the tire with the slow leak remained in the same location as it was in before the tire was rotated. We recently brought our car in to offer the dealership one more opportunity to make things right. The service clerk noted the tires were cupping and needed to be rotated. When I informed him that was because they were not rotated the last time (as evidenced by the leaky tire that did not move positions) he told me that sometimes they will leave one tire in place when they rotate the tires if the mechanic thinks they should. He also said they found something in the tire causing the slow leak and were able to fix it (presumably what was causing the leak all along). Despite relaying this concern to the service clerk we were charged for all maintenance. This including the tire repair missed repeatedly before and tire rotation that was not previously performed like we were told (unless you believe the story that they don’t necessarily rotate “all” of the tires during a tire rotation). The combination of incapable (perhaps dishonest?) staff and unsympathetic and unresponsive management means I will not be doing business with Honda of Jefferson City in the future.

Gareth Holm

Terrible service, as usual. Lied to by people who no longer work there. Coverage that never existed. Vehicle problems that didn't exist until after ANOTHER issue was attempted to be fixed, accruing yet another charge. Bubba selling you his cousin's tractor behind the local farmers market is a better deal.

Robert Morris

They showed us a vehicle they didn't even know nothing about. Please don't show people dirty leaky cars to customers, we don't want to see that.

Emily Gouldie

Kylie was prompt, polite and helpful! I appreciated their willingness to answer questions and work with my schedule to see a vehicle. Two thumbs up!

Susan Yackle

Very nice clean service department.

Job Knoesel

Very personable staff!

Megan Kinkade

Josh Ecton was great! He answered all of my questions and addressed concerns. He worked for me to help make my car buying experience one that wasn't painful. Not only that but after I drove off the lot he has kept in touch and answered my calls (even on his day off) when I had a question about part of the package received with buying the car. I highly recommend you visiting Josh if you're looking for you're new/used car!

Amber Mcghay

Great place if you're searching for a new ride! Ask for Miguel. He was fantastic.

Greg Leak

High pressure sales quick-change artists I'll sell One Price the right down a different price buyer beware seldom have they kept her promise their promise and our last two visits avoid this place

Rusty Brotherton

Kevin Brandt did a great job hooking us up with the CRV we were looking for.

kraziAnne

Kurt Lofton was my sales rep and did an amazing job! This was the easiest car shopping experience I've ever had. He was knowledgeable and pleasant to be around. He even showed me a car at Nissan because my previous vehicles were Nissan. But I left with a new Honda! He worked with me to get it at a lower price and explaining new features of the vehicle. He also did a follow up to see how I was doing with the vehicle. Fantastic customer service! I would most definitely recommend him to anyone in search of a vehicle.

Lenny S

Bought my car from there and had a great experience!

Robert Estep

Solid, professional service team at Honda of JC. I will be a repeat customer in the future.

Mike Bittle

Very friendly not don't swarming you!

Shelley Todd

I love Honda of Jefferson City!! Outstanding service, sincerely nice service and I always feel safe in my car with their thorough maintenance

Kevin Shuff

Great staff.

Bob Barker

Not a great place to do business

David Shipper

Got a great deal, but my wife feels like they slipped a $2,600 extended warranty in at closing even though she said she didn't want one. Luckily MO law gives you 30 days to get a full refund and you can get a prorated refund after that. HIGHLY recommend calling Columbia Honda to see if you can pit the two dealerships against each other and see who will give you the lowest price.

Laura n Ralph Y

The Best Dealership EVER! I came for a battle like every dealer I have do business with. I was given the car to drive for my husband to look at 75 mi! There was a little back $ forth. We both came away with what we wanted!! They made a little and so did I. The SERVICE WAS WoW. I will make the drive for maintenance! They were OnIt and very accommodating. Love em!

Bruce Weston

The process for arranging an appointment was very straightforward. The agent helping me did a great job listening to my car's ailments and suggested a battery of tests that pinpointed the trouble. It was solved that day. Very friendly group working there.

Glenn Abelson

Until now, my process for buying a new car was to go to at least three dealers and haggle, get up to walk out the door, then wait for them to speak to their manager...etc. This time I decided to try something different. Towards late Sept 2019 I decided I wanted a Honda CRV. I wrote the same email to at least six dealers, basically saying it is end of month, end of quarter and end of car year. Give your best price. Most dealers seem unable to really do this. If you do not go through the above process, they will not give you a really good deal. Honda of Jefferson City gave me a price via email, below my "number". For no haggling, that was a great price for me. They delivered the car to me in KC area for no charge. All my questions pre and post delivery were promptly answered. So much easier than the old way.

Carolyn Weider

As always, every employee with whom I had contact was very helpful and friendly. I have been a customer at this company for 15 years, and I'm looking forward to more years. While I appreciate your obvious interest in how your customers rate your business, I would prefer not to fill out questionnaires or have numerous contacts about the same visit. There's bound to be a happy medium.

Mark Hester

I recently purchased a car through Corwin Honda and had the best experience ever working with Kendall Beckett. He went above and beyond my expectations in providing top notch service throughout the whole process. Thanks again Kendall for the great experience and I will highly recommend you to all my friends!

Heather Goss

Just bought an Odyssey minivan here! Great service, quality vehicles, knowledgeable staff, vast selection. We shopped other Honda dealerships, this one is the best. Ask Tracy for a good deal.

Todd Rowell

Good service. Thorough.

Charles Myers

Kurt and the boys made it very fun to buy a car. My daughter and I had a good time.

Tysha Stallworth

Bought 1 vehicle and had such a great experience with Tracy Steffens and Brian Merz that came back 4 days later and bought a 2nd!

Dennis Mckinney

Awesome place and poeples

Ciara M

I bought my first car here and worked with Danielle through the whole process. She made the experience very delightful and wanted the best for a first car. I'm very happy with the whole experience and would recommend any friend here!!

Staci Whatley

Yes I am 6 1/2 hrs away from Jefferson City and would use this dealership again in a heartbeat for a car purchase. Brandon Kauffman is a delightful salesman. He isn't just selling you a car - he is becoming your friend. He had to endure weeks of email communication with them - - happily answering all my questions. I felt like I was not just a car deal he needed to close but a friend he cared about getting the best car for my needs. He got me exactly what I needed and had it delivered to me in Oklahoma City. I know my Honda will last me for a very very long time as they are so immensely dependable but when the time comes for my next Honda purchase, I sure hope Brandon is still available to me at Corwin Honda in Jefferson City. This was the least painful car purchase I've ever made in my life. I thoroughly enjoyed the experience and would encourage any and all to check out this dealership.

Denise Powell

We were thrilled by our experience with Josh Ecton and Jacob Warren and the Jefferson City Honda Staff. We really loved your new facility. Josh and Jacob made our buying experience a pleasant and rewarding one!! Your hard work and professionalism did not go unnoticed. We look forward to seeing you in 3 years!

Jennings Hogan

When we parked in the Honda dealership and hopped out to look around at some used SUV's, we immediately saw a very friendly person nearby and asked if he could help us. That was the beginning of a rather unique experience in that past visits to car lots have proven most cars sales people are a bit anxious, or edgy you might say; but this gentleman named John was very cordial, friendly, and quite informative. Both my wife and I were pleased to seemingly have this sudden wealth of knowledge at our fingertips. John helped us learn & realize many important safety as well as performance considerations for SUV's and how the Honda CR-V compared and usually excelled. His professional style and courteous behavior impressed me greatly since I also work in the world of sales and marketing. I was very pleased with his thoroughness and style of closure when our visit was done, and for some reason deep inside I knew I would be back. Sure enough, several days later I visited again to learn more, see more, and compare more. Once again John left me with more information and better direction; I was making progress on my journey to find my wife the type of high quality and performance SUV she desired. So, to all that read these words, I wholeheartedly endorse John Schoenfeld as an awesome person to help you find the right vehicle for your needs. One side note to keep in mind -- timing is a large factor too. Walter Hogan

Lennie Harrison IV

This dealership has shady business practices. Had an appointment to see a vehicle here. When we arrived we met with a sales man and answered some questions. He then excused him self and said he would be right back. Another man comes and states due to the age of the car they would need to run a credit check .... Is is before we have even looked at the car I came to look at, didn't test drive the vehicle, didn't even know if I would want to purchase the vehicle .... I proceeded to excuse my self and take MY SELF to are the vehicle I came to see. On inspection of the vehicle it looked nothing like it did online, dings, dents and scratches all over it. Needless to say it seems this dealership will attempt to trap you into purchasing from them.

tara reed

Absolutely horrible customer service skills at its best! I would never step foot in this place again. We purchased a used car and felt like we were not as important as someone purchasing a new car. Came back to pick up car on Monday because it needed a break "grinded" and the shop was closed on Saturday. Picked up the car, it was on EMPTY and not detailed like we were told was going to happen. Received calls from other banks offering me a loan however was told by Honda dealership loan was already approved. FOUR weeks later still nothing from the bank we were told the loan was going through. So I called to get things moving. The dealership never sent in their paperwork! We never haggled with the price but feel very ripped off with service we received. The sales guy only wanted referrals, he will get nothing but bad referrals from this household!

Sharon McCartney

This was first time for me visiting this dealership. I went there for a recall on passenger side air bag on my Accord. Kent Hager was my Service Advisor. He was very professional and knowledgeable and took care of everything! The waiting area was very nice, too. I would definitely go back to this dealership again!

Casey Thatcher

This rating is for the parts department. I drove an hour 1 way to pick up a part, got it back and found out they gave me the wrong part. When we called them, their only reply: "Oh, sorry". When I got back to exchange for the correct part, I was told they didn't have the right part in stock (we had called to confirm that they had it). They eventually found the part, but the whole ordeal was ridiculous! The guy I dealt with was nice enough, but maybe he's better suited for a job at McDonald's or something where product knowledge isn't so important. I wasted 2 hours today, plus all that gas.

Katie Bietsch

Great experience buying two nice used cars with them. Will return for future vehicles. Low pressure and great selection that fit our budget.

Samuel Davidson

I had a flat (run flat) tire on 4th of July. Their service was closed, only sales was open. However, the sales guy I spoke to was extremely unhelpful. He bluntly said he couldn't help me. In contrast, the guy at the Walmart auto center was very helpful. He called a few places and tried to help me.

Floyd Davis

My wife and I just purchased our 3rd vehicle from Corwin Honda in Jefferson City and service provided to us by Salesman Keith Hilliard and Service Manager Joel Serfass was outstanding. We had the opportunity to speak with several other dealership (both in and out of town), but the service and price we received from Corwin Jefferson City was head and shoulders above the rest. We would highly recommend Corwin to others seeking to purchase a new or used car. The atmosphere is relaxed and they will work hard to put you in the vehicle that is right for you.

Bill Gorsky

Very easy sales experience courteous friendly service, this dealership had the right car at the right price! Thank you Eddie Brown

Mom Baker

The best car purchasing experience ever. From the moment we arrived at the agency their were people ready to assist us. Tracy Steffens was a great help in showing us all the little things about the Honda Pilot Touring SUV . He was very thorough in going over everything. We really enjoyed the experience.

Dave Dorey

Salesman Kurt Lofton did a nice job of keeping us informed and he was easy to negotiate with. No surprises after the 2.5 hour drive from our town with a Honda dealer that simply won't budge on price. Only hiccup was with the business manager that processed our sale. He failed to include several pieces of paperwork needed for licensing, which required contacting the dealership and having the documents FedEx'ed to us.

john falzone

Service was very good.

Judy Perovich

Recently bought a per-owned vehicle from Honda of Jefferson City. I am very happy with the service my salesman Eddie Brown provided. Very knowledgable and professional. Thank you for making this deal work for me.

Michael Seabolt

Cassidy was absolutely fabulous! Great car, great price, great service, tremendous follow-up! I could not be happier with Cassidy and Honda of Jefferson City. I shopped around and they were far and away the best I found in Missouri!!! I can't recommend highly enough.

Colt Powell

This was a great place to do business, Kurt and Sarah took care of us, and made our car buying experience wonderful!!! We will definitely be going back!

Sabrina Plumb

We purchased a used vehicle from them in June. It was an unpleasant buying experience and horrible customer service afterward. After 45 days of owning the vehicle the engine started acting up. Honda treated us like they were doing us a favor having it repaired (under warranty) and loaning us a vehicle until it was fixed. When we received our vehicle back it had something all over the back seats! Hopefully we have no more issues because we don't ever want to return to Honda!

Deana Ready

Professional, efficient and thorough! Mike took extra steps to my service appointment exceptional! Thank you.

David Felkner

Buying a car at Jefferson City Honda was the best experience with buying a car that I have ever had. I bought my daughter a new CRV in 2018 and my wife liked it so well that we bought her a CRV in 2019. I live 2 hours away from Jefferson City in the Springfield, MO area. There are 3 other Honda dealerships closer to me than Jefferson City but Jefferson City Honda gave me a better deal than all of the closer dealerships. I saved around $500 per vehicle by going to Jefferson City. My Salesman was Eddie Brown both times. Eddie is the best and most courteous salesman you will ever meet. Eddie took the time to make me comfortable with my purchase and he is just a great guy to work with. It was well worth the 2 hour drive to go to Jefferson City.

ItsMeJQellen Terrill

BEUATIFUL DEALERSHIP!!!! AMAZING SERVICE!!

R3VO T3G

Worst dealership I've ever done business with due to poor management and personnel who belittle and call their customers liars even though they cannot provide evidence of their false claim. Would NEVER recommend.

Mike Brooks

Needed a new ignition in my Honda Pilot. Tyler helped me get in really quick, the following morning after calling. They did me better than Columbia. And threw in a detail on the SUV for free. Tyler is a great representative and employee of Jeff City Honda.

RVing Reenactors

We've had an interesting experience with Corwin Honda. January 1, we decided to look for a third car, as our son is soon going to college. We did some on-line shopping and ended up at Corwin. We soon picked a 2009 Chevy Aveo that was a trade-in. Unfortunately, almost immediately we had problems. Every once in a while, it wouldn't start. We took it back to their service department and they sent it to a Chevy dealer and thought it was one thing. The second time we took it in they took it to a second Chevy dealer who reset the computer. The very next day it wouldn't start. That time Corwin gave us a very nice loaner (a much more expensive car than the one we bought), while they sent it once again to the Chevy dealer. A week and a half later we decided that even if they fixed it, we wouldn't want it. They were very easy to work with, gave us the full price as trade-in on the new car. Jen, the salesperson, spent a couple hours with us showing us several different cars and really, everyone there couldn't have been more helpful. Of course, it's only Feb. 9 and we've just gotten home with the new car, but we've been very pleased with how well they worked with us. The car may have been under extended warranty, but they could very well have simply told us to take it to the Chevy dealer and have the problem fixed ourselves. But they did their best to make us happy. That's terrific customer service in my book.

Jim Biggs

Very nice sales staff

Andrew Delleart

I had a very rough start with this dealership. I tried to buy a car and got the run around. The service department screwed me over several times. But they are getting better. The parts department is the only area I have not had problems with.

John Starke

These guys are good. I would recommend them for fast friendly service.

Janet Power

Jeff City Auto Plex is the best place to buy a vehicle!! It is very relaxed, friendly, and you are never pressured into buying anything.

Sandy Kaufmann

This appears to be a classic five point rating scale....however, without "values" attached to each star. How is one to know the difference between each star? I cannot accurately rate the service because these "stars" aren't measurable. If 5 means everything was absolutely perfect: no human could achieve such! Now, I see I'm being "FORCED" to select a number of stars. Since this isn't measurable and I certainly don't want staff measured/punished for something not defined. I'll pretend God serviced my vehicle. I blinked my eyes and my Honda was serviced in 5 minutes at a price NO other center can offer...$1.00. I've been coming to Jefferson City Honda since it was Lee Thornton........please tell me how this survey assesses ANYTHING? If so, what and how did you arrive at such from the ambiguity of this "assessment". In conclusion, this is probably another survey where comments are never seen by the actual dealership visited. Maybe, a summarization of "similar" results is sent to Corporate office which resides in the clouds with their $100,000.00k + salaries.....and God forbid; employees evaluated by this....THIS! One other question.....why on the day I visited such a "smart" dealership men were patching the concrete pavement with asphalt? I'm certain I don't understand the complete rationale....however, It will never stay!

Kirk Harding

I just purchased a Honda Ridgeline and what an awesome vehicle! The purchase experience with Cliff Metcalf and Kayla Meyer was exceptional. Considering I am close to 200 miles away, these two were simply superior to work with. Great communication, a smooth transition and everything that was agreed upon came to fruition. The truck was delivered today and I could not be more pleased. Great Job! Great Team!

omid hh

Good staff, good service, a little pricy.

A Google User

Jacob Warren James Lynch are very helpful - explained all our questions and all the changes in the process. We appreciate them .

josh winters

Very nice, clean building and friendly staff.

Kim Allen

Just purchased our second vehicle from Corwin Honda a few days ago. I can say that the service and sale was second to none. Prior to Corwin taking over this dealership, if we were in the market for a Honda or Nissan we took our business out of town. Things have changed for sure. Corwin and our salesman Nicholas Khan have earned our business for any new purchases in the future. Nicholas made the sales process a no hassle, up front deal. He gave us a fair offer up front, explained all the details of the car, and ended up selling us a different car than we had originally went to buy (one that saved us a lot of money which goes to show customer satisfaction not bottom dollar was his top priority.) He changed our plates in the pouring down rain (all with a smile), and even came in on his day off to follow up to see how things were going with the new car. Ty in the business office was also so easy to work with. Again, no nonsense easy car purchase. We have purchased a lot of cars and this was by far one of the easiest and we will be visiting them again I am sure in the near future and hope to be able to work with Nicholas and Ty. Thanks guys for the amazing job you did.

Andrew F

When I called to get an appointment a young female receptionist set me up. Not in a good way. I asked about the "30 minute oil change" and how much it would cost for my vehicle, "$39.99" she said. I asked twice to confirm if that was for synthetic and she said yes. I got there at 11, I waited an hour before I had to leave, and at that point I was late for work. I had to use their shuttle with the grumpy old driver, and didn't get a call back until almost 2pm saying it was done. I got a ride on my own account, only to find that the oil service was actually $112. Thanks!

Ron Shadrick

Probably the best vehicle purchasing experience I've ever had. The team was responsive and very professional. There wasn't any high pressure sales tactics which was appreciated. The only criticism I would add and it's a minor one is dealing with multiple people at the dealership without a proper hand off being communicated.

Bill Bevelot

Went just see what they would give us for our odessey and they talked us right into a new Pilot "How did you do that?"

Gabe F

Dustin Creed did an outstanding job helping with a great deal on a new CRV purchase. He was helpful every step of the way and made our car buying experience a great one. Dusting deserves a 10 out of 10.

David Nyaberi

Honda of Jefferson City provides quick and efficient car service. They have knowledgeable and friendly service associates.

Scottish Lass

Many people have told me to avoid taking my car to a dealership because they charge more, but after learning my lesson at a "cheaper" mechanic, I took my Honda Civic here to be worked on. I don't feel that I paid more here than I would have anywhere else, and they even replaced a part for free because it had been recalled by Honda. They also adjusted my hood latch free of charge as well. I was treated like I mattered and they had my car done the same day. They called me discuss the repairs and costs before proceeding with anything. The actual bill ended up being less than the original quote, even though they did extra work. I feel confident driving my car now and would recommend them to anyone who needs work done.

skip denney

Awesome staff from top to bottom

Darla Rucker

Excellent experience. Helpful staff and friendly atmosphere.

John Meyer

Very friendly.

Desiree' Redcay

My salesman John Schoenfeld was the best! He was so patient and extremely knowledgeable throughout my whole buying experience. He is very honest and caring with his customers and truly strives to find us the right car to suite our needs and make us the happiest. He definitely works hard so we come back later and also want to send our friends and family to him. He is by far the best sales professional I have ever delt with and will be going back to him for sure. Thank you Honda of Jefferson City for having a Sales Professional like John Schoenfeld.

sarah barnhart

Waited over 2 hours for a pre approval. Ridiculous!

Name Name

Was assured that the car I was buying had no history of damage and was given a car fax as proof, however, once I payed to purchase my own car fax on the car I had bought the car fax report showed that damage had indeed been reported. I do not want to get into any name calling or anything but buyers beware of this dealership. Thank you.

Colby Peak

Tyler is a great guy. Very very helpful. Free Icecream!

Mai Nguyen

Overall it was a nice experience considering it's my first car purchase. Kurt and Ruth were very welcoming and helpful (at the store and online). Highly recommended. I ended up buying the extended warranty; however Jacob Warren did work out some discounts since I had a budgeted monthly payment to abide to.

The Taylor Twist

Customer service above and beyond. More than willing to do what is right without being asked. Earned a long term customer today.

Jessica Hutson

I put in a true car request and this was one of two dealerships that responded. The other dealership was difficult to work with despite being closer and having a lower price initially. Home of Jefferson City really stepped up. Everyone I dealt with was courteous and helpful. They found the car I wanted at a decent price. I dealt with numerous people there and there wasn't a bad one in the bunch!

Wade McDonald

When we purchased our Honda Pilot back in March, it was the first purchase at Corwin and it was a very good experience. This was also the second purchase from the salesperson Kendall Beckett. Kendall has done a great job both times in quickly finding the vehicle we wanted to purchase and within the price range. He is easy to work with and we will call on him again in the future.

Justin Jones

Friendly people, good service, someone is always willing to help.

Kenny Kautsch

They were very helpful. Would recommend this place if you are looking for a new/used car.

Melanie Murphy

When you are willing to make a 1,000+ mile round trip, you expect customer service. We certainly got that and more from Kurt Lofton. Most importantly, Kurt was a gentleman. I had called earlier in the week and received no help from both a sales manager and a general manager (whom I will leave nameless). Enter Chris Ehase, the Executive Manager, who pulled this entire deal together. I was about to travel to another part of the country for a similar vehicle. Chris took the time to return my call, did a "walk-around" of the vehicle and described it thoroughly, held the vehicle for my arrival and had Roger McKay make the necessary arrangements for me that made me want to travel nearly 500 miles to Jefferson City Honda . The good part of this deal was ALL initiated by Internet Salesperson Ruth Lofton. Thank you, Ruth. Sales Manager Bryan Ehase took the reigns from Chris and assigned Kurt Lofton. Kurt was knowledgeable, attentive, personable, and as I indicated earlier, a gentleman throughout the entire process. To the owners of Honda of Jefferson City: Thank you for having the business acumen for hiring the right people to do a superlative job (in the order I met them) such as Ruth, Chris, Roger, Bryan and Kurt. The first sales manager and general manager ... not so much.

Debra Havens

My husband came to Corwin Honda to check out a used vehicle that I was interested in while I was working. The sales rep Nicholas Khan talked with him concerning the vehicle along with other things...."Snickers" (the dog) and politics of all things. After my husband left the dealership Nicholas then gave me a call on my cell phone and talked over the features/essentials of the vehicle. After getting off work my husband and I then drove back to Corwin Honda in Jefferson City and worked with Nicholas. He was informative and straight forward about the used car which I appreciated. We bought the car and the process did not take long at all. Thank Nicholas!

Phillip Lumas

Thd sale man was very nice

Mike Scott

They took good care of me. Tyler in the service department was great to deal with. Be sure to go to him with your needs.

morgan Bunting

Treted me fairly and got my car serviced quickly!

Robert Jakob

The service department is great Quality Quick Service with a smile

William Amos

Great service!

Nicole Sporleder

We bought a brand new Honda Pilot in 2013. We always had it serviced at Corwin. Tire rotations, oil changes, any service they recommended. At about 56,000 miles we had a cylinder leak and cause damage to the lower block of the engine. Since it was under warranty Honda covered the replacement of the lower block. Corwin did not inform us that this issue was part of a class action law suit. Corwin suggested some other replacements be done at the same time. We made all the repairs they recommended. We have had similar problems with the same cylinder numerous times. At 96,000 miles we just replaced the head gasket over the same cylinder. Corwin will not take any responsibility for the numerous issues we have had with the second cylinder. This was our first Honda purchase. We were expecting a lot more out of this car. But we have been proven wrong. We will never buy another Honda or anything else from Corwin. We even contacted Corwin after this last incident of the blown head gasket to see if they would work with us on the over $3200 cost of the repairs but they would not! Very dissappointed in Corwin and Honda. Oh ya, and I gave them poor marks on their survey and NEVER heard a word from them.

lisa jones

My car was serviced at the time of my appointment; they took my car back as soon as I got there. The service was friendly and done in a timely manner.

KabookaPAB .

We purchased a new car this past week and I have to say it was the best experience we have ever had with a vehicle purchase. Fast, accurate communication and service! Thank you for your efforts Emily Olsen. I would recommend you to anyone!

dee huffman

My car was attended to immediately which made my wait time as brief as possible. The waiting area was comfortable and everyone at Honda was courteous and customer service oriented. Than you to Kent, Shelby and others who went out of their way to make my experience with them a great one. I will use Honda again in the future.

Gale

Ruth Lofton (Internet Sales) was the person who I first connected with via email regarding my interest in purchasing a new 2017 CRV. She was very attentive, pleasant, and detailed oriented. After agreeing on the price I was contacted by Kurt Lofton who was the sales rep that would take care the whole "customer experience" from the time I stepped into the dealership until I drove off the vehicle from the lot. He was very nice and pleasant to deal with from the get go. He made sure the entire process while I was down at the dealer go smoothly and to my utmost satisfaction. He also knows a lot about Honda cars. He is by far the most honest and pleasant new car sales rep I have ever dealt with since I started purchasing new vehicles from 20 years ago. He is the complete opposite of those typical "pushy/slick" car salesperson that most people envision.

Pamala Parrish

Was very pleased. Got a new car in 1 day.

Darren Hatfield

I took my 2016 Honda Odyssey in for an oil change and tire rotation(routine). I was greeted by 2 or 3 service people (everyone of them with a smile). Mike helped me as he was the one I had spoke to last week to schedule this appointment. I was expecting it to take about 45 minutes or so. My cabin filter was very dirty and Mike approached me with it and asked if I wanted it changed. He explained to me what it was, what it did, and what the cost would be. I agreed that it needed to be changed. I was in and out of there in 29 minutes!! WAY TO GO JC HONDA SERVICE!!!

Dorothy Brown

Always take care of us

Tim Wright

When I went looking for a vehicle I went to Corwin Nissan and Christopher was great salesman, very knowledgeable of the vehicles! Christopher listened to what I was looking for and showed me a few cars that he thought was right for what I was looking for. Not only did he listen to what I was looking for but he also set me with the perfect vehicle for me, with a great price! I will continue to repeat my business with Christopher

Keith Lucas

We recently bought 2 new vehicles. John S. was our salesman, and he was great. He was very knowledgeable and not a pushy salesman. He made the whole process very easy!

Erin Lucas

We recently bought 2 new vehicles on 12/21/17. John S. Was our salesman and he was fantastic. Made the whole process very easy!

Steve Weller

the car is fine no problems with the car. DO NOT BUY ANYTYPE OF EXTENDED WARRANTY OR SERVICE PLAN BECAUSE IT WILL NOT BE HONORED!! There is no service after the sale, everything is a fight after signing. we've been fighting with them for almost 2 years and gotten nowhere. DO NOT BUY A CAR FROM THEM.

Christine Russell

Worst experience I've ever had buying a car. First, they won't tell you the prices of the vehicles. Second, they won't show you older vehicles in your cash price range. Third, once you settle on a car, they push this extended warranty nonsense on you. You give them a maximum on your payment, and they try to bump it up. I told them my payment max was $130, then they are trying to get it up to $200/mo. I'm sure we could get a better finance rate elsewhere. They wanted us to take possession of the car immediately but they have to fix the radio. I told them they would not get a check from me until the radio was fixed. Friendly staff, but high pressure. They also take hours to do your paperwork.

Ron Dinwiddie

This dealership is my favorite and Honda. They are very timely their workers are more than competent and the work is done proper and fast with documentation and I really enjoy the experience how short it may have been.

Walter Watts

Transparent and fair dealership in mid Missouri. I’d highly recommend buying from Wes to get a fair appraisal for your current vehicle and prompt service for your new purchase. Overall prices are fairly comparable between Midwest dealerships, but Sarah in the financing department adds a layer of transparency and open communication not always standard with a car dealership. Great stock of people with an applied knowledge to the industry. 10/10 would recommend purchasing from Jefferson City Honda.

Lily Beth

I live in colorado and found one of this dealerships vehicles online for sale (Hummer H3T) I talked to the salesperson and and worked out the details and flew to MO October 25th, 2017. The vehicle was advertised as excellent condition and I asked them to double check everything before I got there as I didn't want any issues since I would be driving the vehicle back to Colorado. When I got there I opened the hood and could smell antifreeze, looked at the dex-cool tank and its empty. Asked the salesperson he said it was fine nothing was wrong. Took it on the test drive and the radiator blew.. Had to wait overnight for them to replace the radiator so we could leave the next day. Made it 100 milles before breaking down in Odessa, MO because the dealerships mechanic didn't properly seat a transmission line on the truck, lost 4 qts of transmission fluid. Had to stay another night in MO and the only place to stay was a literal roach motel. Next day got the line re-attached at the local Philips 66 and I was on the road again only to find out that my transmission was slipping and had been ruined. This dealership did pay to have my transmission replaced but they refused to provide transportation and left me stranded for 2 weeks while my vehicle was being fixed. Then they delayed payment to the dealership in Colorado and I couldn't pick my vehicle up. I never got any apologies or calls from the service manager. I have only driven this vehicle for 4 days as of today and have had this vehicle for 1 month and 5 days. I am so appalled for the customer service and professionalism of this company. I called them today to try to rectify this whole thing instead of posting this because when I went to register my vehicle yesterday I was told sales tax was not paid and I had negotiated that into the asking price. Jeff City Honda basically told me to pound sand! Hey!

Curtis Mick

The service at Jefferson City Honda was exceptional. Following extensive online comparison, I decided to make the drive (4+ Hours) to Jefferson City Honda to purchase a used Chevy Silverado 1500. The sales team happily answered all of my questions over the phone and had the vehicle ready to go when we arrived. There were NO surprises. Also, Tracy was great with my kids while we waited for financing paperwork to be drawn up and he did an incredible job cleaning up the truck while he waited for us to arrive. Thanks a lot guys!

iDie

Zack has been wonderful and his knowledge of the car buying process is above the rest! At no point during the deal will you feel lost, confused, or taken advantage of. Go to Zack for the best experience!

Jim Stuckey

Great place to buy a vehicle. Shalom Sardis provided great service.

Google User

Dillon and Sarah worked very hard and got me into a new car at a great price. I even referred someone that day and will continue to refer them because the experience was great.

Lenny Sanchez

I had a great experience with Broc. He was very helpful in pinpointing what was wrong with my 2017 Crv and let me know that Honda was aware of the problem and what was being done about it. I really feel like they look out for their customers.

Smelly Goat Acres

Not impressed with their customer service at all. Acted as if I were a "get me bought" who couldn't afford a car payment. Found the car I wanted for my wife, but when I offered to put a deposit to hold until my wife could get there to finish up the deal, they told me they wouldn't hold it for 4 days. Even with $1000 cash deposit. So, I'm now seeing if the JC Nissan dealership can help me with that car since I am apparently not good enough to darken the Honda door. Since they're all under the same dealership umbrella, I'm not confident that the Nissan shop can help. If not, that's fine. The Columbia Honda salesman I spoke with was personable, friendly and willing. Would not recommend. In fact, I've already warned a couple of my friends off. Well, the Nissan dealership I was going to try to deal with, called the Honda dealership and lo and behold, I start getting calls from the Honda place asking why I wanted to work with Nissan and not them. Now, neither of these dealers will get my money. Good job, morons. UPDATE*** Ended up buying a newer, lower mileage vehicle, with the same features as the one JC Honda had, at Machens Honda. Go see Bill Shelton at Machens Honda, he'll do you right.

Tonia Martin

My husband and I had a very good experience with Corwin Honda in Jefferson City! Nick Lewellen was great to work with. He gave us the best price from the many dealers we shopped around at and provided excellent service. He made sure to get us exactly what we wanted for make, model, color, and options and arranged a quick delivery (to Kansas) after our purchase. The Corwin Honda staff responded quickly and courteously to all of our many, many questions and concerns. They made the whole process of purchasing our first new car simple and easy. The delivery drivers were very nice and turned around the day after a long delivery to bring us our car as quickly as possible, which we greatly appreciated! We would strongly recommend Corwin Honda.

Rita Penserum

Just prior to our winter trip to Florida I discovered there was a headlight out on our Honda van. It was Friday afternoon December 29 and the service was due to close at 6 pm. We were scheduled to leave early the next morning. Mr. Hager gave us a 4pm appointment. As I drove into the service area my right front tire went flat and couldnt be fixed. The technician replaced the tire and headlight and topped off the flluids . Im a senior lady and its imperative to have a safe, reliable vehicle. Ive been going to the Jefferson City dealership for 13 years and have nearly 300,000 miles on my Honda minivan.

Shelley Parks

Eddie Brown is a awesome salesman. He was very professional and made me feel like I knew him for years. Sarah Streeter helped me with my financing and made it oerfect. I love my new car!!

Larry Woodburn

What started out as simply a free replacement of the passenger side airbag due to a recall, began with a thorough inspection of the vehicle, which turned up a couple of dirty filters, as well as a 'tired' battery. The service tech, Kent Hager, showed me vehicle fluid samples (brake, transmission, etc) and explained that they were okay for now. I was shown the dirty filters and the result of the battery tests, with the recommendation that they be replaced. A complimentary car wash and detailing was also part of the service, as well as a detailed, printed summary of the work performed on the vehicle. While in the customer lounge waiting for the work to be done on my vehicle, I observed the service techs sitting down with other customers, explaining what was being done to their vehicles, recommending other repairs or adjustments, and giving the customers an estimate of how long it was going to take. Well done, guys.

Cindy Agbonifo

worst buying experience ever, once the car was purchased, customer service was lost. from a damaged second key that wasn't replaced like they said, to giving me a bad title, and not able to drive the car i bought for a month, to the lack of communication in there, to a rude, condescending, and racist employee. Never ever again.

Stacey Hatcher

My niece bought a car from here and it was infested with cockroaches!!!!! They claim they cleaned it out for her but to no avail she found more cockroaches!!!! Shame on you Jeff city Honda for not making sure you have satisfied customers!!! The general manager needs to reach out immediately!!!!!

MMUA Training

We bought a used Pilot here last fall. We happened to be there the day they got it, and we drove it before it had been cleaned up or serviced. The service department did a lot to it before we picked it up. We brought it in for an oil change and were treated like we had been buying new cars from there every year. They really went out of their way to make us feel comfortable and welcome. It would have been the most I had ever spent on an oil change, but then they told us our first oil change was free. It was such a great experience that we will pay a little more to have it serviced here.

Corey Finzen

Just wanted to post a quick review for these guys. They treated us great after we had a bad experience with a Honda dealer in Springfield. The best experience we have ever had with a car dealership ever. Their sales manager Jacob was great to work with as was the salesman Joshua and Finance manager Sara. Thanks again for taking such good care of us!

Nick Chrisman

Nice dealership, full service shop. Friendly employees

N&B C.

We just purchased a CR-V 2018 - AWD EX and we love it. Sales experience was amazing. THANKS to Darnell J. Thomas and his team. We will definitely recommend them to all of our military friends and family.

Francis Amatey

Super friendly customer reps.

Douglas Nentwig

They took care of my problem & quickly!!!!! I was especially concerned about the battery it was found to have a bad cell & replaced - I'm glad because now I won't be stuck with a dead battery somewhere.

Sara Kempker

Emily was a great car dealer for us at Corwin's. #1 she listened to what we/I wanted. I even went back to her to find another vehicle after my daughter's purchase from them. The lot is a little overcrowded for my taste and the dealers do tend to swarm you, but my experience was very good overall, and they do offer some of the best deals around in my opinion.

Randall Ehmer

A visit for a state inspection for a private-vehicle purchase was an impressive showing of the level of service and capabilities that Honda of Jefferson City can provide. A free review of the condition of the vehicle showed that there were a few needed fluid services, ones that I typically would do myself. But this shop has some capabilities that are rare to me, and will be having some work done by them. The service advisor was very good at answering my questions about the brake system, steering and transmission. Great facility, and great inventory to browse!

YVONNE LOUISE

I love dealing with Nathan. He isn't pushy, gives good advice, & very helpful in matching you with the perfect vehicle

William Bates

We want to thank the staff at Jefferson City Autoplex for putting us into not one, but two 2017 Honda CR-V's yesterday. Particularly we would like to thank Chris Herriman and John Noel for their courteous and professional service and their knowledge of their products. It was a pleasure to do business with JCA and recommend them without hesitation!

Erik Davidson

I made contact with Corwin Honda via the internet. They had the vehicle I was interested in stock. We worked the numbers out before we had ever stepped foot in the dealership. This was a necessity for me as I was driving from Moberly. I must mention they had the best price around that is after a little negotiation. When we arrived, the salesman, James Lynch, was waiting at the door for us, the car was clean and ready, after a quick test drive we came back and did the paperwork. The whole process only took an hour or so. The finance department was professional. I would highly recommend Corwin Honda and I would also recommend James Lynch for your next car purchase. Thanks for the wonderful car and great deal!!!

janardhan atla

Sales person was very helpful in closing the deal.

Stephen Jeffery

After searching around for a Civic Touring in a particular color combination, I found it at Honda of Jefferson City. Heath Smith, sales consultant, was top notch. No pressure dealing with these folks. No "Addendum" charges like all the St Louis area dealers use to bump the price up. Accepted delivery a few days later. Troy in the Business Office and Tracy Steffens, another sales consultant, provided outstanding customer support. Tracy spent a good 30 minutes explaining the various features of all the technology in the Civic. Strongly recommend that you buy your next Honda from these guys!

Drew Clardy

The whole staff was great to work with. Kurt and Cassidy got us a great deal and Brian got us a very low interest rate on financing. Everyone was extremely low pressure, friendly, and knowledgeable. Highly recommended!

SG

Thank you Nathan Hays, Josh Ecton and Jon Noel from Honda Of Jefferson City for making my Honda Fit purchase experience before, during and after excellent. They were great! Love my new car.