Reviews of Fairground Auto Plaza (Car Concessionaire)

Jozie Cook

We are impressed with salesman Ed Berkholz. He was very helpful, knowledgeable and accommodating.

Mona P

We highly recommend Fairground Auto Plaza.The service techs went above and beyond to fix the issues with our car.We decided to trade it in on a new Buick Encore Terry Foster made it a fun experience and finance had everything ready .Thank you all .We will be back and send anyone we know looking for new vehicle your way.

Verlin Boda

Best customer service I've ever had!!! I've dealt with buying, servicing, and collision repair and across the board I have to say they are the best. Bought my new silveraydo from Dalton Friend and from the start I was treated as a respected customer which in my experience of buying two new vehicles is not typical for a younger person walking in to test drive a 50k vehicle. I would buy another vehicle from Dalton in a heart beat. Overall amazing experience.

Lister Florence

Honest and fair

Kenny Pryor

Your sales team did a great job made buying a car easy!

Saundra Latner

I drove a 60+ mile round trip because of an advertisement I recieved in mail. According to the ticket I won a 60" smart TV. When I got there I was told no it did not matter what the card said. I was given 2 gold dollars and a scratch off card. THAT IS FALSE ADVERTISING. I won't ever go back there.

Molly Hastings

Without a doubt 5 stars. We ran into some car troubles on a road trip where we were several hours away from home. They were able to take a look at our car and get us off on our way reasonably quick. The staff was exceptional. Everything a dealership should be.

Sam Callis

Trustworthy and reliable.

Dakota Mitchell

I found it uncomfortable how they were okay charging $20,000 for a car that was only worth $8,000(in great condition, which the car wasn't) on Kelly Blue Book.

Buddy Adams

Willing to work with you to get you in a car

David Edwards

Standard car dealership

BeLinda Cordes

We just moved to the area about two weeks ago, started having car trouble this weekend. I went to an O'Reilly's that told me the battery was bad, as well as the alternator and voltage regulator. Since it was more than just the battery, I opted to take the car to Fairground Chevrolet. I'm glad I did! I explained to Dave at the service department what I'd been told about the car and gave him a bit of history on the battery drain over the weekend. I left in a rental car, because their earliest appointment was 1pm tomorrow. I got a call from Dave this afternoon. They'd already fixed my car, they got it in early. It was not the alternator or voltage regulator as I'd been told, just a dead battery. They had changed the oil and air filter at my request, I was able to pick up my car before closing today, which meant I saved a fortune on 2 more days of paying for a rental. AND I have my car back, so I don't have to stress now about getting my child to school or doing the errands I needed to do tomorrow. You guys have gained a repeat customer! Thank you so much for taking care of us, it was very sincerely appreciated. We have a long trip planned this weekend and having my car fixed and serviced will do a great deal for my peace of mind!

Jacob Martin

Certified shop$80 just to check it

Isaac Stacy

Great customer service and very fair prices, they were willing to work with me and provide a 4-year warranty that barely affected my payments. Pretty great place!

Hunter Sims

They do good and fast work if you have a vehicle that needs worked on I'd recommend to take it here

Eddie Bixler

Great place to get lied to!

Mike M

Sharp as a tac! Awesome service!!

Christine Yearwood

Great sales team! Not so great if you're looking for service though. At least in my experience. It was a wasted trip because they couldn't get to my vehicle that day.

Amy Blake

Yummy

M

Very helpful.

Brandon Flegel

bit pricey

Isaac Jack

They took great care of us and found just the vehicle we needed.

Patrina coverdell

I purchased my first new car here. They were very helpful but I didn't get what I thought I was getting. I purchased a brand new chevy cruze but my color wasn't ready yet so I got a red one to drive for a couple days u til mine arrived. When mine arrived it didn't have all the features the red one had, electric seats, fog lites and a few other things, but I didn't realize mine didn't have all those features until after I came home and my mom noticed the difference. So I was charged full price for a car lacking features of the one I really wanted. Other then that they treated me good and gave me great percentage.

Karen Britton

Very courteous and helpful

trailboyus66 .

Not a good one today. I got an attitude from a traveling car salesperson. I caught up with the General Manager and told him I needed to talk for 2 minutes. He looked at me and said "I am busy with a customer" and abruptly walked off. I waited for 15 more minutes and no effort on his part to contact me. I spoke with the front desk lady who was sick with what appeared to be flu symptoms. She said she would let him know about the complaint, that he was busy.... Hopefully in the future Mr.Wood will have 2 minutes to spare on a paying customer like me!

Garrett Strothkamp

If I could leave 0 stars I would!! Our 2012 chevy cruze has been in and out of the shop since we bought it 80,000 miles not little issues 2 valve covers 2 turbos and now engine is bad they say (which was diagnosed soley because the tech said "dipstick wouldn't hardly come out of tube. EXTREMLY sludged up" direct quote. turbo was replaces 3000 miles previous to this and oil changed by fairground but now they won't warranty because they blame us saying we don't have oil change documentation which wasn't an issue less than a month ago all because we don't have the receipts for a DIY oil change.) So after 2 turbos 2 valve covers(had nothing to do with weather or not there is oil in the engine as far as why they broke) all of the sudden it is our fault faiground says and wont warranty it anymore because if GM investigates it and wont pay fairground then they will have to eat the cost of engine. uhhh yeah they should after selling junk! The warranty that is included in the price of the car not a manufactures gift that I'm paying for every month doesn't cover my car so I eat the cost. They were nice when I was buying car for a valentine gift (turned into a nightmare gift) then they got there money and since then they have called my wife a liar by saying nothing wrong with car when there was intermittent issue then had to bring car back. If you have to go 10, 50, or 100 miles to a different dealership it will be worth it if you ever have problems with a vehicle. My wife and I had to leave work early today and get trailer to pull car home from this joke of a dealership so we can take it to dealership not worried more about their wallet than customers! I hope people take this to heart this has been worst car expirence we could ever had made 10x worse by FAIRGROUND AUTO PLAZA ROLLA, MISSOURI!! Thank you for ruining gm vehicles for life done with fairground, Chevrolet, and GM all together. Guess as much as I'd hate to we'll buy a foreign car next time fairground litterally just sent some over seas because I'm tell all my family which if only 10 of them go tell 10 more each that will be millions out of GM pocket which they need every dime they can anyway. Hope I changed some people's mind saved you a lot of time and money. My new hobby in life will be this. thanks for ready

Kenny Howk

Always top notch. I recommend fairgrounds Chevrolet to everyone.

Rob Reed

This was the best car shopping experience we have ever had. We ended up buying a Chevy Traverse that came with every feature we were looking for and it was in our price range. They treated us like family. When we trade in our next car we will start with Fairground.

Ali .Alzahrani

I wish to have the zero-star option. I will not hesitate to give them zero stars. Unfortunately, that I need to give them at least one star to show my case up on google reviews but keep in mind that this star I gave them they don’t even deserve. Simply I gave them my car nothing wrong with it. Just I wanted to change the two front tires. I picked my car with ABS light on + Traction Control light on. They refused to fix the vehicle. They were rude with and uncooperative at all.

Sarah Leishman

Very friendly staff

Michael Williamson

My husband and I just bought a2019 Buick encore. Nat was our salesman really liked him! Great experience!!

Billy Woolman

Scame

Andrew Saake

Brought my car in for service, the checkin was nice and a lady went out of her way to print my coupon. However, this lady in the cashier office was very rude and disrespectful.

Brandon Radford

Dropped truck off without an appointment and they got it done the same day. Nice people

Phyllis Corey

Friendly, knowledgeable staff

Garry James

Friendly staff - great service!

Lucy Glosier

Customer service is wonderful! I had scheduled an oil change and tire rotation. Was in and out in just under an hour. The waiting area is very comfortable and EVERYONE at Fairground is very friendly and accommodating.

Rj Busse

They are a bunch of know it all jerks and have terrible deals on all of their vehicles. They pray on inexperienced naive souls and don’t care about the customer at all. Typical shady car salesmen.

Kimberley Hokanson

I've only been here once so I'm not giving them a 5, we haven't bought anything yet but they are all kind. Very helpful. Very informative. Patient and not pushy. Willing to take time that you need. That's important. Kimberley and Mark Hokanson

Keith Miles

Very good, profesional sevice, we broke down on 44 east ,we limped Rolla . They soon sorted out our Cadilac dhs and only charged $312 for the repairs

Mitchell Smith

My experience was a good one. Had my 04 Buick in and out of independent garages and after changing a cam and a crank sensor and still not fixed then having to get towed, I did what I should have done to start and went back to GM. Come to find out it was the ignition control module which was not fun to pay for but if fixed the problem and has stayed fixed.

Josiah Melzer

Horrible experience went in fully expecting to buy a car and wouldn’t negotiate at all with the price just said that’s all he can do and refused to work with us. Will be going to a differently Chevy dealership for a Chevy purchase

Nicholas Gibson

I was employed with Fairgrounds for two years. In that time, I met some of the most professional, and honest individuals I had ever had the pleasure of working with. The amount of knowledge I gained for such a team driven atmosphere was well worth the time and effort put forth in learning how a dealership operates. Jerry Gneimi was one of the most knowledgeable and upright honest people I have ever had the pleasure of learning from and working for, and pages from his book of customer service will stick with me for the rest of my life. Many of the mechanics were not only knowledgeable in their trade, but in themselves great teachers when It came to any questions that came their way. I wish the best to old crew, and thank you for life lessons on how to and not to treat others.

Bob Coleman

Always very prompt & courteous & thorough

Jill Stoner

I actually used Fairgrounds collision center. My vehicle was rear-ended on 10/31, and Fairgrounds got right to work as soon as my insurance company gave the go-ahead. Fairgrounds Collision went above and beyond, providing me frequent updates on the progress of my truck repairs. The finished product is INCREDIBLE! My 2016 Silverado was within $1,000 of being a total loss, so you can imagine the labor and parts that had to go into it, and it came out like a brand new truck. They are FANTASTIC!

Levi Summers

Poor customer service. Will not return calls. I have asked twice now for a call back and nothing. Will never go to again.

Lee Tessaro

It was just a oil change.Was in and out in 45 min.

Carl Smith

Just bought parts, the guy was fast and efficient.

joe coonrod

outstanding, woodrow came thru> for connies car. joe

David Shelby

Went in for a promotional deal it was all b.s said i won a flat screen then alll i got was a dollar seen a car we wanted nuthing but lies and b.s then went to pick up car they had sold it on me. Such garbage never ever buy a car here

Ivan Jolly

Not in a good mood due due to problems with my 15 years old truck, that required parts only they had. Went to service department to find friendly helpful polite personnel who were quick helpful and efficient. Took about 15 minutes and I had what I needed. So cudos to their team.

Donna Witsberger

Fairground Auto Plaza’s service center is excellent! They keep my vehicles running for many miles. My Grand Prix has 407,770!

Adam Jedlicka

Pretty great, helpful atmosphere. They aren't pushy and seem to actually want you to find the car that suits you

Marvld1 .

Buy your next Car here

Sherry Kendall

The service department does all they can do assist. We have a volt, luckily we purchased the warranty! It's in the shop and we have a warranty, Charlie the salesman is fantastic!!!

Paul Starkey

Best Dealership in the Great State of Missouri!! #1 Sales Staff #1 Maintenance Team (Service Department) Thanks Paul Starkey

Jill Milligan

They send out promotional advertising making people think they won a large TV. When you get there you find out everyone there for the same reason. It's a scam and should be outlawed! Sham on them!

Larry Morris

Friendly staff nice waiting area

Les Lewis

Just another band of traveling gypsies. Customers come in expecting they have won a new giant flat screen TV, only to leave with a handful of Susan B. Anthony gold dubloons.

Gloria Alvz Rdz

Good service very friendly personal

Karen Pace

Friendly service department. Didn't have a long wait time.

Jackie Adair

Friendly employees and nice vehicles

Paul Hemmel

Very professional. 100% Satisfied!

Savannah Vandegriffe

The car I bought was the first new car I have ever bought. Edward helped me and I think he did an amazing job, as did finance. Not once did I feel like I was being pestered, he took his time explaining the process and I enjoyed being able to test drive the vehicle on my own without having a salesperson talk the whole time about how amazing the car is. I don't have the best credit so I really appreciated how hard finance worked to make sure that I can purchase the car on my own without a co signer yet fit my budget. I had a wonderful experience and I would recommend them to anyone.

Jacob Moore

On a recent trip to see family in rolla my cars transmission blew but not only did they offer great service and a really fair price for it all they took the time to go over my options in full detail to get the best price. I normally don't go to dealerships because they normally rip you off but these guys do great work. On my way back to Florida I called the dealership down south to see how much it would of been. (Had a lot of time on my hands since it was a long drive) they told me it would cost me 1500 more than what I paid at fairgrounds. I am thankful my car broke down there than in South Florida, thanks guys.

Brenda Baum

Excellent customer service. Would recommend.

MART L Redwine

Chevrolet dealer here is a good place to buy a car!

Bob Terrill

Fine

Shelly Dunsmoor

What amazing service!! Had a flat tire on my way to St Louis right when they were closing and they hung out to get me back on the road! Will work to try and buy my next car from them!

Christina Cresswell

Charlie Mitchell is the best! He has never hesitated to lend a hand with issues that I had with my car. Hands down he will be where I turn when it is time to buy again. :)

Chris Judd

Great service and great people to work with

Rodney Chaney

We regularly receive promotional materials in the mail from them. We usually wind up with the minimum prize of one dollar. This time though we left with a five dollar Walmart gift card. Not the 60" TV the peel off card said we had won, we overlooked the part about also having the matching confirmation number as well. Disappointed about not getting the TV but after responding to nearly a dozen or so of these promotional materials over the years it was nice to get more than just a dollar.

larry patt

service was slow, the problem still exists , just not as bad . My Equinox still shakes when going down the highway. when our initial test drive we indicated that it shook, we were told that service would take care of the problem. Obviously not, were seriously disappointed with Fairgrounds Chevrolet

Sawyer McLane

Good fast service.

Kayla Hill

Charlie Mitchell went above and beyond to help me get into a car! He handled everything and walked me through everything explaining as we went! I would recommend him to anyone needing help getting a new car!

Jeff Troyer

Beware of the service department they are a bunch of scammers they charged me 500 dollars to find my issue but after 5 hours they came up saying that my transmission was bad so I took it home then I realized that they didn't put my truck back together right and was missing parts now I'm stuck buying new parts to replace the ones that were lost and I found the issue it took me five minutes to find it and fix it. If you want to get ripped off and your car missing parts when they give it back to you come here. I know I will not be coming back to this scum of a place

Theresa Joplin

Great offers on used and new vehicles. The dealer I spoke with George was very helpful.

Kreg Beaumont

Service was good, but the bad part was the tech must have cleaned out my car during the mutiple test drives over a couple days, I was missing all the $1 bills and quaters I had in the middle console and stole my diamond and silver ring that was in the middle console ($500) I called and told the woman who ran service department and told her what was missing, she said that has nevered happened and made it sounded like I just misplaced them. If you are going to take your car there make sure it is empty of anything valueable, I forgot to clean it out first and really paid the price! For the mechanic that stole my stuff, something bad will come to you I am for sure!!

Kim Wagner

Friendly and honest

Wayne Robertson

The service department desk was there to great me when I walked in the door. My pick-up was taken in immediately for service, which was prompt and staff is very friendly and business like.

Ruby Werdehausen

They provide good service

Diana Hawkins

We went in to test drive an SUV and drove home with it within 2hrs of walking in the door. Personal were friendly and helpful beyond belief. Definitely will not buy anywhere else.

Darlene Martin

Great job on fixing my vehicle, they even shined it up like a new penny before I left with it. Thank you Blaze and team for taking care of me and doing a great job.

Dianna Smith

Contest was a bait and switch. Said I won a prize and didn't they gave me 2 dollars for my troubles. Would not buy from them.

J Remi

First visit I got tired of waiting to be seen and left, Second visit wasnt much better although after waiting around I did get to see 1 vehicle, and was told the asking price was msrp despite being listed for half that . Bought somewhere else.

Terry Shanks

Stayed late on a Saturday to help me!

rachel taber

Great customer service

Ucallit 71

Great place to get your vehicle serviced. The floor manager lady was super cool and set me up at an empty desk to use their free high speed internet while i waited on my truck.

Matt Cooper

Could not have asked for better, more professional service. I had an unexpected breakdown driving from IL to TX. They were able to get my Silverado in and have it fixed within a couple of hours.

Robert Davis

Went there to pickup our 2012 Terrain which they kept for 2 weeks + to repair an Engine problem . Got the car back and could not leave because the A/C did not work, blowing hot air and power steering was hard to turn. So had to leave it again See how long it will take to figure out what is wrong with it now. Before they return the Auto to the owner they should check out all Systems before returning to the owner.

Paul Lalone

Sat on the phone for 15 minutes only to be told no one available to take my call

Ariel Gluc

Fixed recall on my car, my car now has many more issues since they fixed the recall and they want to charge me for their mistakes

Maggie Gordon

Horrible customer service. They schedule you for the wrong service, then tell you you have to come back another day. Then they tell you to drop off your vehicle the next day and you drive out there for them to tell you they can't do anything until Monday and to come back then. On a leased vehicle that get counted for every mile, that's ridiculous. No service was don't to my car and now I have to look elsewhere. Horrible horrible service. Don't ever come here unless you want to be scammed for them charging you for an oil change when you don't need one or ask for one.

David Black

Visited the Garage had a few questions the supervisor came out and looked at Vehicle and answered my questions.Helpful fast and friendly.

James Welch

They are friendly and do a super job!

Shelly Fowler

took my car in for a new tire, they had it changed in 30 m.