Reviews of Columbia Honda (Car Concessionaire)

Michael Lewis

Michelle in the Service Department was super nice and attentive to all of my needs. She wanted to make sure I got the best service possible. Columbia Honda always provides top-notch service, and the service personnel are always careful to look for possible issues in addition to the scheduled warranty service.

Cindy Hardy

My husband and I hadn't bought a new car for 25 years, and Dennis was very good to help us decide which vehicle would best suit our needs. He had a good knowledge of the 3 cars for which we'd narrowed our decision and was not "pushy" to sell us any of the vehicles. In fact, all of the people working at Columbia Honda with whom we had dealings were very helpful-- Dave, Cesar, and Bill. Dennis has also contacted us since purchasing our Pilot to follow up, and to answer any questions we had. I mentioned this to a co-worker and she said that she wished that when she recently bought a car from another dealership, that she would have had the same caring service. Thank you, Columbia Honda!

Michael Misfeldt

Great experience buying my Honda. Chase was a great salesman.

Lauren D

The service from Trent Custard @ Columbia Honda is unparalleled. I found the Volvo XC70 online from out of state and Trent made the transaction seamless upon my arrival into Columbia. We gave it a quick test drive and then I was off. He is the right amount of professional, the perfect amount of personality and an all around great guy. If you go in ask for Trent, you'll be glad you did!

Bob Menzel

Bought a used Toyota Tundra last weekend, Cory was our salesperson. Fantastic experience. Columbia Honda's staff super nice.

Robert Kremer

I have been a customer for many years beginning when the dealership was known as Albert Buick-Honda. I have always had a most satisfactory experience with the service provided whether it simply involved routine maintenance or more involved mechanical issues, which are always thoughtfully discussed before proceeding with service. This high quality standard continues today, as experienced with quick and accurate service as of yesterday. I highly recommend Columbia Honda for vehicle service and maintenance - they are proficient on any make and model whether Honda or others.

Ron Belisle

Had a good experience in late June buying my new 2019 Honda Insight. The whole staff was friendly and professional. And the price of my trade-in was fair. The only suggestion I have is to make the buying process shorter. It took almost 3.5 hours to do all the paperwork and get out the door and on the road for our trip to Houston and then back to Washington state where we live.

Karen Huggins

I had an oil change and other preventative maintenance yesterday morning on my 2017 Honda CRV. This is the 2nd time that I have had this done since purchasing. I am always impressed as to how nice and professional T.J. Mitchell is. He explained everything to me and was very kind. I could not have ask for a better experience. Thanks again T.J - you are awesome!

Cori Turner

Michele was the best at providing me with the correct information and supporting me throughout the entire process. My finance manager went above and beyond trying to get me financed for my dream car, even though I have challenged credit. I appreciate everything this dealership did and I would recommend it to anyone! Thank you for letting me get my dream car Columbia Honda.

Esoteric One

The customer service in the service department is excellent!!!! However, sales, not so much. I have been standing on their show room floor looking around at cars for about 15 minutes and not one person has even asked to help me, despite several salespeople hurriedly rushing by me. They are not busy! I'm having my Accord serviced here today and it has high miles.....it won't last forever. I initially thought that I would purchase my new car here. But after today....Did I mention that I am a "prime" customer? I could walk out of here with a car in about 20 minutes. But much like they are treating me right now.....not so much. Just left my name and number for the Sales Manager. Let's see if he calls. ********UPDATE************************ Just spoke with the General Manager before I even got out the door with my repair. He aplologized for the lack of sales attention and answered all of my questions. NOW, I feel like I've received the Honda customer service to which I'm accustomed. I can change my rating to a "4 Star".

Emily Smith

Always an easy service experience. Work is done quickly, service reps are friendly and helpful. Waiting room is comfortable and it’s easy to make an appointment.

Megan Johnson

They absolutely saved the day for me! I blew out a tire on the way from KC to Columbia for the bar exam. I needed a new tire as well as some other little fixes before I could go home again. I made it there late in the day, and I was worried they’d have to keep the car overnight, and I’d have to spend another night in Columbia that I hadn’t planned for. But service advisor Ben was so kind, understanding, and helpful! And technician Terry fixed everything up quickly and beautifully and was even double checking to make sure I was ready to go when I came out to get my car. I made it home in great time after a stressful few days! I wish they were my local Honda dealership! I can’t recommend them highly enough!!!!!

Kristina Jones

After having several days worth of pushy, nagging and insulting salesmen from other dealerships I was absolutely relieved to finally be in a welcoming environment....that wasn't full of "vultures." I spoke with Ralph and test drove a couple of cars without being pressured to make a decision immediately. Once my husband and I decided on a civic we went in and "waited for the other foot to drop" per say....waiting to be pressured. NEVER HAPPENED! Going through the process of trading our vehicle was extremely easy. We were able to be taken care of by Ralph Hensley AND David Stringer so we didn't have to spend our entire day there....with two young sons (MUCH APPRECIATED!) The sales manager(s) as well as other employees all made a point to stop and just say hey as they saw us. Seriously, welcoming. I highly recommend stopping by Columbia Honda.... I've never driven a more solid car nor have my husband and I ever felt as comfortable instead a car dealership as we did today. THANK YOU!

Jessica Gargus

I just purchased a CR-V at Columbia Honda and had an excellent experience. I'm always a little fearful of car shopping because I hate high-pressure sales, but Cory Bonner was my salesperson, and he was amazing! He found the perfect car for me, answered all my questions, and made sure I was completely satisfied before I finalized my purchase. Ryan and Dave were also wonderful to work with. I can't say enough about this dealership. Their customer service and their product are top notch. You should get your next vehicle at Columbia Honda!

Charles Catlin

One of the major considerations we have when buying a new vehicle is the service department. We own two Hondas, a 2011 CR-V purchased before we moved to Columbia and our second new Pilot (both were purchased from Columbia Honda). While we thought we had good service from the dealership in Springfield, we now have great service in Columbia. The salesmen/saleswomen that we have dealt with have been great to work with. The service department gives a lot of care and attention to the vehicle each time we are in for service. They always do a thorough maintenance check and explain what needs to be done to keep the maintenance up to date as well as pointing out other issues that may need attention. For instance, on the last visit during routine service, they found a nail in one of my tires and fixed it. Of course I didn't know the nail was there and appreciated having it removed. It doesn't matter if you are just driving through to have the air in your tires checked or have some major issue, their attitude is always upbeat. I have never been disappointed with their service.

Terlyn Reynold

Me and my bf been looking around for car had been turned down from other delearship i saw this place online and decided to come check it out. This is the best car dealership i ever experienced. I highly recommended ! The place is clean n neat, they got drinks n snacks even have place for the kids to play. Its incredible. as you come in the workers are amazing they greet you and make you feel welcome. Our sales person that day was a very nice n sweet lady name MICHELE BENJAMIN. she helped us very well..she listens to your needs and desire she is very understanding and work with you to get exactly what you want. The team behind her were just as helpful and dedicated to help us. MICHELE BENJAMIN, MATT MCMAHON and MIKE SLINKERD i thank YOU ALL 3 FOR the goodness of your heart to HELP US ! you all gone WAY AND BEYOND for your customers. At the end we got our car just what we wanted and we went home very happy and satisfied. To anybody who is looking for a car even with not good credit this people here especialy the one's i mentioned are very determined persistant and dedicated to what they do and will not let you leave unhappy. They are the Best of the BEST. YOUR BEST, HAPPY CUSTOMER ☺

Harold Mitten

Michelle always takes great care of me! She always greets me with a smile and provides the best service! Thank you Michelle!

Wilma Lichstein

Great Place! Upfront with everything and no pricing games like other dealerships like to play.

Kizzybaby58 MJ

We just bought another Honda Pilot from Columbia Honda. We love going there, everyone there is super friendly and helpful. Michele Benjamin is my favorite salesperson, she is very knowledgeable and always goes out of her way to make your experience pleasant! They even have a tech guy (sorry I can't remember his name, but you know who you are) he gave me a lesson on all the nifty little gadgets on the Pilot. I highly recommend going to Columbia Honda if you are considering buying a Honda. Thanks again Columbia Honda for an awesome experience!

yasasvi harisha

This dealer just makes business and doesnt help customer with issues. I bought a beand new accord EXL on october 30th 2018. I had to take to dealer for multiple issues(batter issues, oil chnage/tire pressure check light are on all the time on new vehicle). It has got just 2500miles on it. I am dealing with HondaUSA guys. even they are not helping much. I spent lot of money an dthis frustrating. I have to wakeup everyday and pray for smooth startup of my vehicle. I will never buy a HONDA product in my life.

Sharilyn & Larry Koch

Excellent service. Staff very friendly and helpful. We are from another state and were in Columbia for a funeral. Our oil light came on and needed it changed before we headed back to Michigan. They got us right in. Their waiting area was very nice.

motomaniac 69420

Me and my wife went in looking for a new car for her. She was interested in the Honda crv and the salesman David helped us out. He was very easy to get along with. He wasn't pushy like all the others. If you told him you didn't like the price he will work with you and do everything he can to make you happy. Probably one of the best car buying experiences we have had.

Dan Sites

My experience with the service team is always great. TJ is a delight to work with and always makes a visit to the shop a good one. I appreciate how he and John and the whole team treat their customers. I would recommend them to anyone.

John Lindesmith

I just wanted to take a minute and give a super great shout out to Ralph Hensley (Salesman) and Travis (Finance) for the excellent customer service I received with purchasing my Accord. Ralph and Travis went above and beyond in making my purchase a great one. Honesty and integrity goes a long way when dealing with customers, and if you want to be treated right, go see Ralph for all your vehicle needs!!!

Roy Hickman

Working with honda has been the best decision ive ever made in my 24 years of life. I thank the team/family of Honda for being the best in the car industry!

Valerie Brand

Just bought a Odyssey from Michelle and our service was nothing short of exceptional during the whole process. Thank you for everything!

Robert W

These folks do it right.

Ray Brown

Excellent service center...I called on an older Honda with a recall notice. The appointment was two days later and it was completed promptly.

Bryan Mooney

Ive purchased cars from a few dealerships in town and Columbia Honda was by far the best car buying experience I have ever had. Cory Bonner and Matt McMahon were a fantastic sales team. Cory was very knowledgeable and not pushy at all, he listened to my needs and did everything to make sure they were addressed. Their price was very competitive from the start, without the need for any back and forth like I have experienced at other dealerships. I really appreciated how quickly they were able to complete all the paperwork and financing to make the whole process quick and easy. It is clear that they care about their customers and make them the priority during the car buying process. I will be recommending Columbia Honda to all my friends that need to buy a car

Jeff Zeilenga

Best service department in the area. Fair prices, no games and the team Will go above and beyond. Can’t say enough about John and TJ.

Ser Lot

This dealer wanted to charge me for leaking power steering fluid and faulty pump when I took it in for inspection. As I haven't noticed any recent leaks whatsoever from my car, I took it to 2 other mechanics for a different issue and asked that they check on the power steering. In both cases, they said there was no problems or leaks at all from the power steering. Nice try, Columbia Honda! I can only imagine how you cheat your car buying patrons. UPDATE: No attempts have been made by this company to contact me in any way, as they said they would, and the same generic "we will reach out" is also posted on other low reviews. Just another red flag to look out for for these scammers. Buyer beware!

Christie Thomason

I have been to multiple dealerships in Columbia, and have always been disappointed with customer service. I went into Columbia Honda today for something very minor and was more than taken care of! Very impressed with their customer service!

Kenneth Norton

Getting ready to buy a Honda Ridgeline and waiting for you to open. What I have seen in their response time it tells me that they are now my dealer to buy from.

Erin Meyer

I always get great service here. Be sure to sign up for email alerts, because coupons come out regularly. Dave Hensley is my contact in service, and he's professional, thorough, and easy to work with. I've been really impressed with pricing, ease of scheduling, and overall quality of work.

Gary Pinkstaff

Columbia Honda is simply the BEST. Love this dealership. Truly a great place to buy a car. Great people, and they will go the extra mile to be sure you are 100% happy! Gary P

David Clithero

I have enjoyed working with Doug Walker. He is a true professional as a sales representative for Columbia Honda. You couldn’t ask for a nicer person to help you find your next car!

Gavin Rose

Bought a used 2010 honda from here a while ago, and I was more than satisfied with the customer service. The associate that helped me knew what he was doing, and I was in and out with the car within 24 hours! I would highly recommend visiting Honda for your vehicle needs, and the best part is that the price was manageable, fair, and they found me a bank that would loan to me even though I had no credit.

melamamma4 .

Just had the BEST experience we’ve had at a car dealer probably ever. Highly recommend working with KaRon Adams! He was extremely helpful without being pushy at all. He took what we told him and made our budget work. Could not be happier!

Shane H

2018 Honda Accord Sport 1.5T Coming from a 96honda Accord and a 96 Oldsmobile Cutlass ceria---- Jesus Christ. An amazing upgrade. The technology alone is probably half the cost of all new cars. Cory is an amazing salesman he helped us over the course of 2 days to figure the numbers and business out. Drove off the lot @31 total miles on the car. Extremely happy with the car and deal we got

phyllis ward

Each time I go to Columbia Honda, I have a good experience. not only do they give good service and are concerned about what you need, they are good to us while we wait. I took my grandson with me and he loved the inside playground he didn't want to leave!

Alexis Breuer

I met with Doug Walker to get some information on a few different models of Honda and he did an amazing job, he was super helpful and so nice, I left there feeling super confident in what I wanted. I would recommended him to anyone.

Lauren Roberts

Andrew is great! Very nice, goes above and beyond!

Justin Early

Corey Bonner was great to work with. Thank u again sir!

Debede Shr

Took folks car for recall work. Quick work. Nice waiting area. Friendly

Susie F

Like a previous reviewer, my 2001 Accord was purchased new from Albert Buick Honda on Rangeline. After all these years and 175,000+ miles, it keeps going just like the energizer bunny. I attribute this to the quality product Honda makes but also the quality service department. John Willis helped me with a major dilemma many years ago. I still remember the customer service he provided then. He still runs the service department with a team that provides a ten star performance on every visit. My service tech is TJ and he is awesome. You will receive a truly honest assessment on the needed repairs and the estimate for the repair.

Drew Sells

Andrew Silvey is a wonderful individual who goes out of his way to make sure you understand what is happening with your vehicle. I've known Andrew for a long time and I receive the same respect every time. Recommend Andrew as your Columbia Honda Service Advisor.

Robert Crowley

Very clean, Friendly staff. Work with credit and payments! All in all was a pretty good experience

Susan Matthews

Our service advisor was amazing. He explained everything we needed to know to make an informed decision on a potential purchase for a used car.

Emma Vickery

It's not about how people are when everything goes smooth. It's how they handle things when it doesn't. Arthur took great care of us! I love my new car and would recommend them!

Tom Larner

Professional, knowledgeable, and courteous staff. Comfortable waiting areas with snacks to help pass the time. Prompt and dependable service. These are some of the reasons I plan to continue having all my Honda's needs taken care of here.

Brian Asbury

My wife and I had just planned on "looking" for a new mini van and Doug Walker happen to be the salesman showing us vehicles. Well, looking turned into buying. Doug made the process so easy and fun. Not too often is buying a car a fun experience but it was with Doug Walker and Columbia Honda. This is our new home for any and all of our vehicles. Thank you Doug and thank Columbia Honda. Customers for life.

Mary Deleu

They tricked us, bought us pizza, offered all these things to distract us. We wanted to lease but by end of signing papers we were buying it. They sweet talked us and talked so fast and about so many things that we missed little additives and we ended up doubling spending what we wanted. The black gentleman in corner lied to us and tricked us with fast talking, pizza and trying to be friend us.

Rachet Bunny 8TH Gen

Roy Hickman was one of of the most respectful salesman we ever ran into! Let me explain this, I wasn’t even buying a car, I was just with my cousin. But he impressed me as just a guess. I don’t ever do a lot of reviews but he deserves a lot of respect, very humble and grateful guy. He will go far with positive attitude, work with Roy!!!!!! Good job Honda!!!!!

Debbie Overfield

It was the best experience ever! Bought a new Honda Pilot! See Trent for a great deal!

Carol Pierce

Great salesman Jamie!

Carol Long

Columbia Honda matches the excellent quality of the cars they sell. I had a great experience from the moment I started working with Matt Bourne until he finished the orientation to my new car.

Barbara Dodson

Every visit is a 5 star visit!!!

Dylan Moore

Ask for Chase, he'll do a great job.

Britany S

Went in to get my car serviced. The people were friendly. The waiting area was really nice. Had a really good experience.

Traci Holmgren

I had lost faith in car dealerships, but you changed my mind. Great service experiences. Michelle & staff are always good and fair to us.

Dane Emerson

Special thanks to TJ in the service department and Randy in parts for their help on a technical issue I was having on my civic! I highly recommend Columbia Honda service department only if your looking for world class treatment and expertise. Thanks again!

Hou Joanna

I am originally planning to buy a used Honda car. After I have the test-driven, we ended up buying nothing since I felt it is better to get a new one . The salesman seems to be disappointed. But when I tried to contact the salesman the other day. He was ignoring me. I sent him messages and manager an email & never got a response. This is probably the worst purchase experience I have ever had. I would rather choose another dealer. Updated- I changed my score since their manager has taken care of my case and resign a salesman Matt to me. Matt is polite, nice and knows the car well. I am happy about what I got- a brand new Honda CRV. I am glad that they have taken their reviewers comments seriously.

Barbara Wood

I can't imagine a better experience! Everything about Columbia Honda is first-rate!

Sheryl Oncken

We had a very good, easy experience at Columbia Honda. We were referred to salesman, Matt Bourne, who turned out to be an excellent choice. He was very laid back and non-agressive. Buying a new car and settling on the price, etc. can be stressful but Matt made it very easy.

Stephen Mugeche

Outstanding customer service! They had snacks and beverages for customers and a wide range of places to relax while you wait for repairs to be completed. I'm looking forward to going back again!

Michael Overkamp

Never had a more streamlined and pleasant experience. Those days of sitting there for hours and hours and hours wasn’t the case. Carrie Price was prompt and handled everything along with the finance manager, Mike. I literally gave them all the information 30 minutes before I showed up. Signed papers and out with temp tags and everything within 5 minutes; not an exaggeration. Was the best experience I’ve ever had in 25 years of buying cars.

Michael Becker

Danny and his team are the absolute best! It's a family atmosphere which is nice for a dealership. We won't hesitate to go back. Highly recommend! And it's Honda!

Pedro Suris

Buying my car at Columbia Honda was a great, positive experience. Matt Bourne was my salesman and I highly recommended him. The atmosphere is more relaxed and friendly than any other dealer in town. Matt was fantastic and he made the process easy and stress free. Also, Mike Slinkerd, finance director, was very friendly and helpful and made the process easy. Overall, the easiest and fastest experience when buying a car. And I’m so happy with my new Type R!!!

audrey barclay

Karon did an excellent job helping my find the perfect vehicle that matched I was hoping to find. Columbia Honda also went above and beyond to make sure I was happy with my purchase after leaving the dealership. They stand strong behind their cars and I have nothing but marvelous things to say about my experience! Thanks again to KaRon and everyone else involved in the service department, as well as Mike the general manager. I will be back next time!

Matt Kearns

The service department responds quickly to requests. Kevin W. is helpful, professional, and thorough without being pushy on recommended services. I appreciate his willingness to answer questions and he goes above and beyond to find out all the information needed to best service our vehicle. You need service...I recommend you see Kevin!

William Seaholm

Terrible finance dept.and middle management. Tried buy 40k plus truck cash. Talked me into trying there finance dept. Agreed in business name only not me personally and 2 banks max. Did not want a bunch of credit inquiries on my report. Already financed 2 trucks in the last 8 months. Warned them loan would probably gonna be tricky. Not a big deal I can afford to just pay cash. They said they completely understand. LIED and ran it 10 times with over 6 banks and when loan in my business name wasn't working out moved on to me personally with the banks. WITHOUT MY PERMISSION. I was sitting 25 feet away for 2 hours. Never came out and asked me or explained anything. They just kept grinding the banks trying to get their unnecessary loan commission. Finally came out said business loan wasn't looking to great but good news we got it done in your name personally. I looked at him like are you kidding me. Very upset. They will smile to your face and say absolutely I completely understand and then do what ever is best for there commissions. This was all unnecessary. Blamed it on the manager. Said he did it personally. How did he even get involved or get my information. Just LIES. Did buy the truck CASH. Only because I was out of time and my business needed it. This whole process was just ridiculous and completely unnecessary. Went from a completely satisfied customer to one now filling complaints with several state and federal agencies which I do not have time for so I now have to pay my attorney to do. But Sooo worth the money.

Andrew Langdon

I went in for an oil change which took longer than usual and the staff went out of their way to get my car done and even have me a discount because it took longer than it was supposed to. I'll definitely be back!

Thomas Klekamp

T.J. Mitchell, Great job keep up the GREAT SERVICE !

Lucas Gomes

Bought my wife’s car here, excellent service from Arthur. Took it for a 30k Miles service and was charged $25 in labour to change cabin and engine filter. It takes 5 minutes to do that, are you really paying your mechanics $25 for 5 minutes of work? I’m very disappointed. When they told me it was gonna cost $80, I never thought $25 out of it was labour. I thought it was expensive, but due to the quality of the filter. Anyway, never taking my car there for service again, unless they stop overcharging their own customers.

Jeff Loftin

Didn't plan on buying that day, but the new Pilot was more affordable than we thought. Our sales rep, Doug Walker, was very knowledgeable and helpful without being pushy. Ended up leaving with a car the same day. It was a great buying experience. Would recommend to anyone else.

Jim Squires

Friendly, timely, respectful, and knowledgeable!

Patricia Vanbooven

My experience was great. David was very polite and professional. He was very patient with helping me to find the perfect car for me and my husband. I will certainly consider Honda again if I should need another vehicle. Again, David was wonderful.

Rod Watring

Had a great experience here. Matt Bourne helped get into something in my price range that met my requirements. Good atmosphere, good attitudes, and great help!

Waymon White

I went to Colombia Honda after totaling my car twice!! I wasn't in the best financial situation and I was able to work Ka'ron Adams. He gave me exceptional service both time while looking for a car. He help me go through tons of cars until we were able to find the prefect fit for me. If you are in need of a car. I would definitely ask to work with Ka'ron you will not be disappointed.

Mike Brooks

Great help and fast service for

Pramod N

Reached out for a new pilot and got a good deal. Cory took care of all and he is a great sales person. Would recommend him and dealer for any future needs.

Sarah Jones

Great service and hospitality!

Randy B

These guys are great to deal with. After having a bad experience dealing with a different Honda dealership, I came to Columbia Honda. I was treated well, with respect, given a great price for my trade, and for the vehicle I purchased, and the process went very smoothly.

neil yarmer

The experience was great from start to finish! They were more than fair on my trade! The customer service was excellent! Arthur Brown was my salesman, he was very helpful, and quick to answer all my questions! They even delivered it 6 hours away. The next time I need a vehicle I definitely be going back!

Joe Lewis

I have to say that Cory Bonner was awesome he helped me find the perfect truck and always takes good care of our family. I will always buy from him . Thankyou

Vincent Logan

We took our car in for routine service this week. While there we looked at the cars on the showroom floor, as we always do to pass the time. Dennis Wood engaged us in conversation and pointed out the brand new Passport on the floor. We had some questions about it and Dennis provided great answers. Although we are not in the market for a new car yet, we will seek out Dennis when we are! The service we receive every time we take our car in was exceptional. We were greeted warmly when we arrived. When we were told our car was ready, we were also told that the car had been ready for a bit, but the service person saw us talking with Dennis and waited until we were through there. Now that is great cooperation between departments. Way to go, Columbia Honda!

Katy Cooper

Ralph Hensley helped make my first car purchase so much easier than I expected!! He is very personable and he is great at helping you find your dream car. He is great at communicating and he truly makes you feel like you matter! I was very anxious when I first came into the dealership, but my anxiety was completely eased as he walked me through the entire process of purchasing my car! I highly recommend him and Columbia Honda!

J W

The best buying experience I've ever had. I live in Saint Louis but decided to get a quote from Columbia Honda due to a friends recommendation. I immediately received a response from Matt and Jonathan. They were very straight forward. I inquired about a Honda Civic which they had in stock. I was greeted with a friendly response plus the bottom line quote. When I was ready to purchase they had everything setup and ready for me before coming into the dealership. KaRon even sent me a video of the car when I communicated that I was ready for purchase. Once I arrived at the dealer they did their best to get me in and out. No pressure with extended warranties or accessories. Only if your interested. I was amazed at their fast, friendly customer service oriented process. I can't think of any other place that made it this stress free. Definitely go here if you need a Honda!

Breanna Hatton

I LOVED my service at Honda!!!! I bought a Honda from another small used car dealer and it has been a nightmare to own. In the shop every other month (the shop I was using kept messing up, thus the many visits). Anyways, it was in bad shape by the time I brought it to Honda and they fixed it and were in constant communication with me and were honest and helpful and amazing! Best service I have gotten with this van!! They did everything in there power to make stuff right. I dealt mostly with TJ, but the whole staff was very nice every time I was in there! I was very pleased and happy with my service and they got my car fixed! Yay!

Clayton Warder

First and foremost, KaRon the salesman was wonderful to work with. Super patient and helpful while working with a nervous first-time car buyer who wasn’t quite sure what I wanted. The dealership also was great, they worked with me on price and made sure I was able to get a second key for the car despite it not being traded in with one. Same with floor mats and fixing a minor issue with the car’s window. They also installed a new battery without having to be asked. Overall would happily do business with them again and recommend them to other used car buyers.

Christina Hoover

We wanted to get out of our Buy-Here-Pay-Here car loan with another place and get a better car. This place said we should just let them repo the car, give them $1000, and get a new car because those type of loans don't hurt or help your credit. I have news for you, any place that reports payments to your credit report like ours does WILL hurt or help your credit. #1 telling a customer to do that just to make a sale is unethical on so many levels and #2 they are thinking all buy here pay here places don't report to your credit. Even a quick google of this says: If you make timely payments on your Buy Here Pay Here car our loan , dealers will report that good credit activity to your credit reporting agencies. Big payments like car loan payments can improve your credit score quickly.

Ben Ahn

I live 2 hours away from Columbia But deal from this shop was great and I can not resist. it was worthy to drive and pick up the car. Also Sale person Cory Bonner and Finance manager Cesar Chavez was kind and great. They explain well about the process and car. Thank you both!

Leigha Vollmer

Our experience from Columbia Honda was great. Kevin Wilwhite was very professional and the service on our car was quick - Thank you Mary Vollmer

Katrina Mondero

Easiest car buying experience we have ever had! Cory Bonner helped us find the Honda Odyssey our growing family was needing. We would definitely work with Cory again we are very pleased with our new vehicle!

jacobcolethomas .

TJ and the rest of the Honda service crew are always outstanding. They are always able to schedule an appointment when convenient and get the work done quickly, correctly, and affordably. Even though I work at a different car dealership I still bring my Accord to TJ for service.

Lauren Franklyn

Chase Anderson made our purchase from Honda so painless. I’m a first time buyer, and he was so helpful, knowledgeable, and efficient. He gave us exactly what I wanted and went above and beyond. I was anxious buying from a dealership, and all of my concerns went right out the window. He answered all of my questions and got me exactly the car that I wanted.

Trupti Shah

Cole was awesome So helpful and easy to talk to It was a nice experience and appreciate the entire dealership being kind and professional

Kathy Foley

We recently purchased a 2019 CRV, and not only are we very pleased with the car, but Steven Ross gave us excellent service. He was knowledgeable and always Accommodating and pleasant to work with. We will return when we are looking for another vehicle.

Chris Henke

always quick and responsive and friendly

Matt Amburn

I had been looking for a 2018 accord in my hometown of Springfield Missouri. My dealer didn’t want to make any deals with me on my trade in so I decided to look elsewhere for business. I looked on autotrader and found a great deal on a used 2018 accord. I submitted an email to the dealership and got a response within 5 minutes. It was a Sunday so I didn’t think I would hear back from anybody until Monday so I was very surprised. A salesman by the name of Matt Bourne took time out of his day off to help me with my questions and even find the perfect vehicle for my price range. I really appreciated that a lot. I live in Springfield and have to work Monday thru Friday so I couldn’t make it to see him to do the deal until the weekend. His service was so great that he had the car driven to my house which is 3 hours from his dealership to trade our vehicles and complete the deal. I was blown away by that. If you are looking for great service that goes above and beyond go see Matt Bourne at Colombia Honda here in Missouri. I promise you won’t be sorry you did.

Jenny Flatt

Today I attempted to purchase a car from David Stringer at Columbia Honda. I felt both saddened and alarmed by my experience. I was accused of engaging in illegal activity. This accusation alone should have been enough. I also felt that he was making assumptions that he would not have made had I been co-signing on the loan with a person of similar racial or ethnic background. I have co-signed on car loans before and NEVER felt that what I was doing was in some way inappropriate. As a woman attempting to navigate a typically stress-inducing male dominated experience, I know for certain that my business will not extend to Columbia Honda in the future.

Karen Hiatt

I bought a replacement part here. It's a beautiful store, but I've never bought a new car. They have a nice array of drinks and snacks.

Mason Sims

Great place to service your Honda. Comfortable seating, complementary device chargers, snacks, and drinks. This specific visit was for a recall that was expected to take an hour, but only took 30 mins. Would defintely recommend!

Kory Kamp

Good people. Good prices. Ben was really helpful.

Chris

I've been to several different Honda dealerships across the country and they've all been pretty good, but this place really blew me away. My family has owned Hondas for many years and this was the best car buying experience I've ever had hands down. I also took my other Honda in to get serviced shortly after and the service team is just incredible. So knowledgeable and they fixed something that another dealership couldn't. Everyone at Columbia Honda was extremely nice and professional and really went out of their way for anything we needed. I would buy from here again without question. Ask for Cory who is an awesome salesman that hooked us up with a great deal and went above and beyond.

Amanda Hardwick

They had me come one day, knew what the problem was, ordered the part and had me come today, I was done in less time than I was told it would take. everyone was super polite

Jerry Nichols

They got me in for a service on short notice prior to a long trip. Then they discovered a bad tire and spent more time then they expected to make things right. Prices are competitive and service is well above standard.

appyrider2 .

Michele Benjamin is was a great sales person to work with, no pressure, she helped us find the car we wanted and worked hard to get the deal closed. Highly recommend her if you are looking for a honest, no pressure salesperson that actually cares and wants to help you! 5 Stars for Michele, ask for her if you are looking for your next car!

Chelsea Smith

Really poor service. I called to put a hold on a vehicle. I was told that in order to secure vehicle, I had to put a $500 deposit down. Vehicle would be held for me until the following morning when I could come look at it. I was planning on driving from KC. I was told that no one else was there looking at vehicle. Salesman told me that deposits are only not accepted if there's someone in person wanting to purchase vehicle. I went ahead and put a hold on vehicle, gave the salesman my credit card information. I was told 45 min later that hold would not be accepted because there was a customer on their way in to look at vehicle. That person ended up buying vehicle. I'm so confused why a business would tell a customer they could hold vehicle and then sell the vehicle. I tried to call a manager during this experience, several times, but was told that they weren't available and would be transferred to their voicemail. Really frustrating. I was excited when I saw the wonderful reviews on this dealership but my experience was extremely disappointing.

Bob Savage

Very helpful folks!!!

Dana Brown

My car buying experience was awesome! From finding the car online to texting with the staff to driving from St. Louis to Columbia and buying the car, I couldn't be happier. The staff were so helpful and every part of the process was so easy. Their showroom is great, and they even offered me lunch! If you are looking for a Honda and are able to drive to Columbia, I would go for it. You won't be disappointed!!

Dayton Steffeny

Just bought an accord from Cory. He is awesome! Very helpful, kind, and professional. If you are going to visit this dealership, Corey is the man! Couldn't be happier with my purchase!

Cris Kallenbach

Had a great experience at Columbia Honda. Our salesman Matt Bourne was excellent. Spent a lot of time with us finding the perfect vehicle to suit our wants and needs.

Brian Vincent

The staff there was great, super friendly. Doug Walker was a awesome sales person. He didn't push any vehicle on me. He tried to help me find the best deal that would work for me with what I needed. Showed me every vehicle I asked for. Couldn't be happier would definitely go back again.

Josh Adams

Wow! Such an incredibly friendly group... Just like a family taking care of everything so you can relax. High five! ✋

april leverett

Great service when buying our 2017 Honda Pilot. Cory was an awesome salesman. Didn't push us into anything, was knowledgeable about the vehicles we test drove. Took his time with us! Third care we've purchased from them. We keep going back for a reason :)

Anthony Harvey

My wife and I decided to buy our second car from Columbia Honda. The first car we bought from them was a amazing experience, and that is why we decided to keep going to them for all of our family car needs. I am happy to say at the end of the day, any problems that you may have with your purchase would definitely be handled in a timely fashion. Thank you Columbia Honda for providing us with the satisfaction that we were looking for!

Cheri Landers

Great Service dept. Michelle was courteous and friendly!

Pam Gordy

I know they are busy but was disappointed in my recent visit to the service department. I had to wait 1 1/2 hours which is not normal. Then after being disappointed in my wait, I was pointed to my car. It was sandwiched in tightly between two other cars. It took awhile to even get out. Normally my experience is much better than this but I have do admit I was disappointed.

Kristin Heim

I (well, my boyfriend) found my car online. I went in a met with Matt. He found the Civic on the lot for me and took me for a test drive. Talk about low key sales! I had to ask him what to do to buy the car. It was the easiest car buying experience I’ve ever had and we bought a truck 2 weeks later from someone else (our mistake, we should have gone back to Matt!). He answered all our questions and made everything run so smoothly without ever pushing us! I firmly recommend Columbia Honda and ask for Matt Bourne!

rod perry

I was in the market for a great used 4 wheel drive truck. As I was exploring ideas available on the dealer lots Danny from Columbia Honda approached to inquire what me needs and request were. I expressed in details my desires were importantly that I wasn’t going to get into the “Car Game of Negotiating on Price”. He requested I give them a couple weeks to find a fit for me. I received a call 2 weeks later to look at a truck they had located that matched my requests. I stopped by after hours with hesitation and after inspecting the truck on their lot I called my banker the next day for an honest value. The bank offered a competitive loan offer. I went back the next day to purchase the vehicle. The closing went smoothly and quickly. COLUMBIA Honda’s finance department also did the loan on site thru the bank saving time. They also offered me piece of mind an extended warranty that made a perfect it. The truck detailed out in time to hand me my new keys before the ink was dry. If you want an hassle free experience buying a new or used vehicle Columbia Honda and the professional staff is the place to go.

Jacob Morietta

I brought my car in this morning for a oil change. Upon my arrival I was greeted by a high energy and friendly gentlemen by the name of David. He heard me out on my opinions and needs. Dj was the tech that performed my service and did a very great job. After my service DJ came out and explained to me what recommended services he thought i needed now and in the future. Great job guys, you’ve earned a customer for life.

Matt Johnston

Just bought a 2014 Honda Odyssey from them last week. The inspection they gave me expired at the end of 2017. It is currently mid April 2018. I took it in to get a current inspection and they tried to charge me until I talked to a second person. Then they said I needed new rear brake pads so they charged me $250 to replace them even though they were needed before I bought the car and if they had done a current inspection they would have known that. Driving home from the dealership I noticed it pulls slightly to the left on the highway so I checked the front tires and it looks like it needs an alignment too which I'll have to pay for. They also clearly didn't even check the wipers during the inspection so that was another $25 because they were so streaky I had to replace them. These things should have been fixed before I bought it and now I'm going to have to pay for a second repair on a car I bought 1 1/2 weeks ago that came with these problems. They also "filled" up my tank for me when I bought it, but only halfway. I haven't even picked up the title to it yet. It would be 0 stars if that were an option. Update: Mike Miller the sales manager promptly called me after this review and is refunding my money for repairs and even offered to fill up my gas tank. I understand things happen and he handled it very well. Very satisfied with my purchase now and would recommend talking to sales, not service if there is a problem. That was my mistake.

Evelyn Wilhite

Always excellent service from Kevin . Will continue to come to Columbia Honda

Michelle Iwanowicz

The folks that work here are just AWESOME! They not only know how to work with the cars, but also with the customers who bring them in. They know what I need now and what I don't need to worry about until later in the future, but still make suggestions that are undoubtedly more for the driver's safety compared to other companies who just want more money. If you're looking for a great vehicle and customer-centered service, this is the place to go!

Charles Williamson

It’s hard for me to believe that I’m actually leaving a good review for a car dealership, but here it is. In contrast to other car buying experiences I’ve had in my life, the process at Columbia Honda was relaxed, pleasant and human. Cory Bonner showed patience with my protracted schedule and never pushed. The back office extended warranty pitch was also low-pressure. If their service department delivers an experience that’s half as good, this will be a valued, lasting relationship.

Cierra Washington

Their service is top notch! Especially their car service department. Will seriously never take my car anywhere else. They always fit me in and they have a multi point inspection with every visit! They help you catch problems before they come up which can save you a bunch of money. Plus, they offer free snacks and drinks while you wait! Or catch the shuttle to go wherever you need to go. I waited for about 3 hours but with guest service like theirs, I don’t mind a bit. Prices are super reasonable and affordable too! Top of the line customer service. Good looking out, Honda.

Jane Robinson Flynn

Professional, courteous staff. Comfortable waiting areas. Prompt and dependable service. These are the reasons I’ve continued to patronize Columbia Honda since buying my CR-V in 2016.

T Jeffries

Trent Custard was spectacular over the entire extended time it took me to make the purchase decision. Very patient, knowledgable, non pushy, and super to communicate with. Buying experience was first rate throughout, and I will be purchasing again from Columbia Honda because of Trent and his wonderful service!

Saad Zaidi

Fine outlet for new, preowned, and as-is cars. The staff was very friendly.

skylisszthecolossus .

Best Service Department I've ever experienced! The shuttle service is a plus. Clean Reception Area and Great Snacks.

Jason Robertson

My service person was very informative and thorough

Caylin Marriott

I am very dissatisfied with Columbia Honda. The experience as a whole wasn’t good. The dealer was rude and knew nothing about the car he was selling. The vehicle has more wrong with it than they said. They obviously never ran it through the shop. There was a rodent nest on the motor under the plastic cover!! They refused to fix the fog light because it isn’t a “safety issue.” I contacted my sales person, Dennis about the car stalling all he said was to go to service. They don’t want to fix the issues I’ve presented them with, would rather mail a check. I’ve had the car for almost a month and still don’t have the title. If I could give them a negative review, I would. I should have gone somewhere else.

Chris Crum

Salesman - Cory Bonner: Finance - Ryan Ewing: Both were responsive, professional and stood by their word. As a consumer it's not often you feel as if what you ask for is what gets delivered. In this case I can happily say all my expectations were met. I'd recommend Columbia Honda and these two individuals to anyone in the market for a vehicle.

Chad LaFarge

I got a good deal from a low pressure salesman. Good selection of inventory as well.

Jim Forker

TJ got me in right away and I was out quickly. I really enjoy dealing with the service department for all of the work my Honda needs. Thank you TJ.

Teddy Martinez

TJ and his team are always the best

Jenna March

Friendly, excellent service. I love that there is a play area to keep children occupied as well as complimentary snacks and beverages. They have my business for life!

Rainer Glaser

Professional services and quick turnaround.

Christy Ludeman

I love Columbia Honda. I take all my vehicles to Columbia Honda for oil changes, vehicle maintenance, and whatever else they may need. TJ, the sales people, the mechanics are all so pleasant. I been a customer for a very long time. I love Columbia Honda!

John Faaborg

As is always the case, the service was clearing discussed, handled quickly, and always ended with a smile.

Jenna Walker

My husband and I worked with Columbia Honda Saturday 2/9 to trade in our SUV for a certified used Honda Odyssey for our growing family. Our almost 2 year old was with us along for the test-drive and process and I can’t say enough amazing things about our Salesman Ralph Hensley. He was active to engage our son alongside the management team. Nick & Matt were eager to greet our family and find ways to make sure we were getting the best possible deal on the right vehicle that met our needs. Ralph Hensley was knowledgeable about the various trim levels, the specs of the vehicle we were considering, and provided resources in detailed training to maximize our use of the vehicle the first night driving away. We walked away with an enjoyable experience with a car salesman because of Ralph and were grateful for his customer service and knowledge. We’ve worked with the same dealership and manufacturer for 4 vehicles now were so a little hesitant to jump ship to a new sales team and brand. However, Columbia Honda exceeded our expectations with their knowledge, professionalism, FRIENDLINESS, and facility. We knew we were in the right place and are excited to be going back for future business.

John Shoemate

My wife and I are very pleased on the service and attention to detail that we received from the staff of Columbia Honda especially are salesman Arthur Brown we will be back

Carolyn Brower

They were thorough, very courteous. We couldn't get approved but they at least made an effort.

Kathy Kauffman

Columbia Honda has great service when needed. Everyone is so helpful and take great care of thei customers.

Brett Templeton

Dealt with Doug Walker. Straight shooter, honest, very non-sales type. I was an out of state buyer, who came in and drove off with the car I wanted, quickly and efficiently. Columbia Honda was impeccable in their delivery of my vehicle, presentation, and buyer experience. Two thumbs up!

Chris Ash

Great place to purchase a vehicle or vehicles. Love working with Michelle, Mike, and Danny. We love our honda family you Guys Are The Best Better than the Rest !!!!!

Tim Dollens

I love my Honda Dealer in Columbia, Missouri. I'm on my second Honda. The ex got the first one! They've been great to me for over the 17 plus years I've been dealing with them and the previous Honda dealer (Fletcher--now Columbia Honda). Hope to have my current car for years to come, but when I decide to change it up, will be heading here for my replacement!

Paula Owens

I wouldn't even give them one star but had to so I could give my review! I am in need of a car and was hoping to buy one by today ( my daughter is getting married this evening) and now I have to find a ride to her wedding! I was looking online and then Brandon from Honda called & messaged me. I told him what kind of vehicle I wanted and he acted like he was listening, then he called me again that evening and told me he had a 2015 Honda Civic that would be great for me. I reminded him I was looking for an SUV and that I don't like the Civic. Brandon had told me that morning he was sending someone to pick me up to test drive cars but when I got off work he texts and asks me if his financial director could call and before I could respond this Mike guys calls me and tells me the ONLY car they have that will match my finances is the 2015 Honda Civic! I asked if all of the other used cars they showed online were sold and he said "yes". I told him I was done and hung up the phone. I called the GM yesterday and left a message but I never received a call so I am left to assume that is an acceptable practice for their sales people! I have no idea what is wrong with the Civic they tried to shove down my throat but I would suggest never buying anything from these jerks! And now after wasting my time and making promises they hsd no intentions of keeping I am without a car on my daughters wedding day!! I wouldn't buy a newspaper from this place!

Bradley K. Harrison

Matt Bourne of Columbia Honda was fantastic. He was attentive to my texts and emails and made my purchase easier. Thank you for your help.

Norman Funk

Had warranty work due on my 02 Acura completed quickly and very satisfied with their service departments work.

Scott Mantooth

Michelle and the others in the service department made sure everything went well. Great customer service!

Joelle Quoirin

Columbia Honda offers the best in customer service and experience. We now own three Hondas, two of which we purchased new from there, and one which we bought used, also from Columbia Honda. TJ Mitchell runs the service department. His ability to go over and beyond to assist makes him, in my opinion, the best in our community. We have the peace of mind that, no matter what happens to our vehicles, we are in great hands.

Sean Davis

When you buy a used vehicle you accept certain terms that don’t apply as when new. When your vehicle has a problem on the drive home, you expect the dealer to address the problem in a reasonable manner. Not here! You buy it used, it’s yours; ask for a reasonable resolution to repair a known and notified problem immediately after buying, Not Here! Numerous requests to rectify and no reasonable solution available. They say ‘the cars are priced at the lowest price possible considering the condition’; know who you’re dealing with!

Randy C72

Amazing dealer, took quite good care of everything. The whole buying process was fast and easy. They didn't have the exact car I wanted on the lot but they went above and beyond to find it and have it delivered!!! Awesome!

Teresa Huang

Good service by Matt Bourne.

Kay Palmer

Excellent Service Department. TJ represents Honda well. My service was completed perfectly and on time as promised.