Reviews of Ray Brandt Chevrolet (Car Concessionaire)

Robert Dunn

Me Tammy is the greatest. Very helpful folks. Wouldnt go to another gm dealer on the coast. They always treat customers like family

Daniel Meyer

Felt that the service was faulty.. they knew goodyear eagles that came on my new truck was bad... instead of standing up... no they charged me 74.oo for a wheel balancing. They knew the tires had nylon belts instead of steel belts. I for one put more miles going back and forth trying to get max and the other bandits to fix my truck. I drove from lucedale ms to do business with what I thought was a reputable dealership. Found out that Preston Hood is after not as honest as they claim.

Luis Rivera

Love it finally got my dream truck thanks Daniel for help me in the process to get my new truck very kind people love it

LongBeach.

Love the service..

Amanda M

I haven't decided to purchase from them yet but we have a toddler and I was very grateful Chris was a no nonsense kind of guy. We told him what we were looking for and he helped us very quickly. Thank you Chris for the quick in and out.

Michael Wilson

Service Department: They do an excellent job but they are always to busy and it takes a few days just to get them to service you vehicle. Maybe time to expand the garage??

LePatrick Hartwell

Service center is very curtious, and the salesman was very polite and not pushy while I was looking at a few cars on the lot.

Jason Burke

Preston Hood service dept. Is always spot on, professional and knowledgeable people. The mechanics do a great job also.

Maggie Zschiedrich

What a great experience! Tammy is wonderful to work with in the service department. She was very friendly and answered all of our questions. We were getting my vehicle serviced (annual check up!) and a complimentary shuttle was offered to us- so great and convenient! Sydney was our driver- he also was very friendly! Highly recommend Preston Hood Chevrolet Biloxi!

Matt Mott

The service department was very helpful to me Max helped me with dealing with the insurance companies. They will be getting my service business from now on.

Boyd Kendall

Consistently ranks in the top 3 worst dealerships in the Southeast! They tell you that they will get you approved and then make you feel like a complete for even coming into their dealership. They treat you with disdain from the moment you drive on the lot and make you feel like you are wasting their time even talking to you. Buy here, pay here lots treat you better than this place does. Save you dignity and mark this place off potential places to buy a vehicle from!

Rick Thomas

Service was good but a little slow.

Kyle Lawler

Great staff and a great price. They don't play games with their pricing. I did months of research and this is best place within 100 miles.

lisa arabie

I want to express my thanks to you and your staff for the courteous and professional manner extended to me during my recent purchase of a 2017 Chevrolet Equinox from your dealership. Prior to the purchase, I used your dealership to maintain my 2006 GMC Envoy for the past three years. I always appreciated the prompt, professional service I continuously received. This service convinced me to make my recent purchase. I would highly recommend your dealership to any person seeking either service on their current vehicle or purchasing another. A special THANKS to our wonderful salesperson Jacob Fiello for the excellent job of selling and presenting the features of my new Equinox..... Thanks again

Josh Kline

Easiest car buying experience and best price I could find!

Shirley Rios

At Preston Hood Chevrolet you are treated like you matter. Friendly staff and manager. Want a great deal go to Preston Hood Chevrolet.

Margaret Warner

As always Max is top notch & gets my car in & done in a timely way. I always enjoy talking to the friendly staff.

Gary Lawson

Great place to work at.

David Smith

Great service and very professional. Bought my truck here under Preston Hood and have had nothing but positive experiences since the transition to Ray Brandt. Very military friendly and welcoming as well.

Blaise Senseney

Just wanted to let your company know that any time i need my car serviced i bring it to Jeff Tebor in your service department. I do not even own a chevrolet or gm make at this time, but when i did jeff was always there to help me with my service, so i have cotinued to bring my new automobile their for all my service needs. I have referred several of my co-workers to your service department and they are also satisfied with their experience with Jeff. Will be seeing you next month again because it will be time for my oil change and tire rotation. Once again i say thank you to your oustanding service department and my technician Jeff Tebor, Sincerely Blaise M. Senseney

Michael Riggle

Typical used car salesman....offered me $500 for my trade-in worth well over $2K and would not come down on used car I was interested in. Do not waste your time, go elsewhere.

Denese Bloom

I've had to take my 2014 (used) Sonic back to Preston Hood twice. They fixed the problems with no problems at all. I would recommend them to anyone! Great customer service. Very professional

Jeffrey Paul Poage

When I had to go for recalls they it..WALT I didn't go back cause i know they won't do nothing

Don

Very polite friendly service fine place

tina McDonnell

Friendly service.

Christian Marquez

I had a full service back to August 30 on my Equinox 2010 including oil , engine and some maintenance on the ABS brakes , they fix also my airbag and also I bought 2 tires for the front side . Excellent job , outstanding customer service. Everything apparently good for who spent 2k . Till a week ago , when one of my tires blowout maybe for an iron, nail or wherever was the reason my tire blowout . This happen on Biloxi beach ( 90 ) I came to the dealership ( previous call ) and i asked about a warranty or anything for a tired with less than 6000 miles and not more than 11 months with a suppose of 60,000 life , and they said is nothing they can do cause I drove less than a block in order to find a safe place to parking and not be in a dangerous busy traffic time . Unbelievable!!!

Becca Davis

Overall, great service from everyone.

Mike Winkler

Congratulations to Mr. Dale Carson for 50 years at the dealership!

Mike Underwood

Great service friendly dealers and they help you get into a car

Laura Hunnings

I will never refer anyone to this dealership. They do not make good on their promises. DO NOT buy a used car from them. They promised to have the car painted to "LOOK LIKE NEW" and actually made the car look worse!!! I was given back a vehicle that has two different paint colors now. They do not care about their customers or giving good customer service. This whole buying experience has become a waste of MY time, money, and energy! Unless you like being hassled, lied to, and given the run around, I highly recommend taking your business somewhere else. I wish I would have.

Frankie Schenck

I brought my 2009 Trailblazer in and immediately had Clay come out to ask me questions concerning the troubles I was having. He explained the process they would take including contacting me after the diagnostics were done. I have used Preston for some time (although I didn't purchase my SUV here) and they are by far the best dealership to deal with. Customer service is top notch. I also spoke with a Joey, who I believe works in the finance dept. and we chatted it up for some time. Great people!

Katherine Blake

Brandon Hursell is the best sales person that I have ever dealt with. Go to Preston Hood, ask for Brandon Hursell.

Joseph Patterson

They were very uninformative and impartial with the information they provided. Gave us the run arounds. Then once I brought it to the attention of management, they acted in a very unprofessional manner. I was shocked!! If you deal with these people, make sure you ask ab any and every surprise fee. Awful all around experience.

Kenneth Burns

Mathew gave us great greeting.. tookour info and got us set up for service.. showed us around and made sure we got taken care of... went over all the checks when ready to check and made sure we had no further needs.. being out of towners was great to made to feel at home.. thanks for the great service...

Kristine Torres

I would like to thank Preston Hood in biloxi for helping us in our time of need. Thanks to Walt for addressing our warranty concerns when none of the other dealerships mainly Mandal Buick GMC would. They were able to take our vehicle at the end of the day and fix it the next day! Special thanks to Tammy for such awesome customer service. I am so thankful to have Preston Hood Chevrolet in Biloxi. This is a team that truly cares about their Chevrolet family.

Tony Turner

This is the only dealership we use. We have bought 2 vehicles from them and have gotten great deals. The service department has always done a great job on any service we have needed. We highly recommend Preston Hood to anyone looking for a new car as well as anyone needing service on their vehicle! Keep up the great work!

Linda Wills

The technician (Max) in the maintenance department and the technician (Sidney)who drove us home, were very concerned about the truck and what could happen if we drove it back home. We had a good experience with Ray Brandt Chevrolet. Thank you so much!!!

doug goeckel

Matt was awesome from the start of our visit to the end and problem with car was fixed and the people from your dealership are a great as we interacted with them during our visit. One other was a lady that worked in parts named Sam as I wanted to get touch up paint for the car she was very helpful and full of energy. keep up the great personal as this is what makes a great company.

Glenda Williams

I look forward to having my vehicle serviced at Preston Hood. I enjoy the short time I'm there. The service and the people are great, especially Jeff in the service dept. He's so helpful to me, even when I'm home if I have a question about my vehicle I know I can call Jeff to get the answer. The service dept. at Preston Hood is the greatest. Service to my vehicle is always done in a timely matter. Thank you guys. Glenda Williams

Jhony A Martinez

Super awesome staff at the service department. Customer satisfaction to the fullest. Excellent amnesties and fast service. I wish we had the same in texas.

Chris Kincade

While they did get my part in at a reasonable time, their customer service left something to be desired. I rung their service bell, and still waited for what felt like 10 minutes for anyone to respond.

Lori Bell

It was a pleasant experience. Our salesman, Rashand, was very informative and easy to work with.

Mark Michell

Everyone: owner, finance manager, sales staff(Chris Wall), service technicians...We're very friendly and answered every question I had with a high level of competence and professionalism. I would definitely recommend this dealership to a friend. On top of all that they gave me the best deal on a new Chevy Silverado. I went to 7 dealerships and tried all the comparable alternatives... Preston Hood and the Silverado 1500 came out way ahead of the pack!

Jerry Evans

Thanks Max in the service department for the great service you and the others at this dealership showed me..Would most definitely do business here again and highly recommend this business!Great job and thanks again!

Meagan Chamberland

Worst service in the world. I have never known a dealership to not want money. Never going back... and I will never buy another chevy

Margaret Crawford

They are very awesome

Mike W

Very positive car buying experience. After our initial visit to the dealership, my wife and I drug our feet for several days while thinking through this purchase. I worked with Paul S., in sales, through several phone calls and two visits. Paul was very personable, knowledgable, patient, and likable. Paul (and Norris, the sales manager) did a great job staying engaged with us throughout the process without making us feel pressured. In fact, at one point, we were encouraged to "take our time and think everything through". Once we decided to go forward with negotiating a deal on a specific vehicle, we went back and forth a few times with Paul and Norris until we found a number that everyone was comfortable with. When all the dust settled, I received a very fair value on a trade in and a price below bluebook on the vehicle I purchased. I am sure the dealership made enough profit to keep the doors open and I feel that I received a more than fair deal. The entire negotiation process was conducted in a friendly and tactful manner. Once a deal was agreed upon, we asked the finance department to request a loan for us through our credit union (saving us a trip and paperwork). The financing came through in just a few minutes and at a terrific rate. While in the finance department, the obligatory extended warranties were offered and explained but not in a pushy manner. In 20+ years of buying cars, this was the most positive car buying experience I have encountered. Thanks Paul and Norris, Ray Brandt will be our first stop the next time we purchase a vehicle.

vic 1990

Didnt look for a new or used car but got to talk with one of the salesman there. Gentlemen had a great wealth of knowledge and opinions on the vehicles there and not. If I was on the market I would more than likely go to them with my business

Elizabeth Hofstee

Clean as a whistle in the repair shop. Ordered my tire ,had it by noon the next day

Dennis Wellington

I was surprised at the speed and accuracy of. My repair

Harold Benjamin

My wife Betty, and myself ae very satisfied with the work that is done in a timely fashion every time we go for anything. The people are very courteous and helpful in any way we need .

Southern Latitude

Went well out of their way to ensure I was satisfied with their services

Doug Schonewitz

The easiest people I have dealt with in my history of car buying. Clean dealership, knowledgeable staff, and just overall good vibes from this place. Very courteous from the salesman, the receptionist and all the way up to the sales and F&I manager. Jake Fiello was my salesman and couldn't have been anymore helpful in my search for the perfect vehicle.

Brian Hurst

Always professional and quick service, thank you.

Scott Sanburn

The service department has been good to me and my 2008 Chevrolet Suburban for many years and I would definitely recommend them.

Doug Doty

Absolutely a GREAT EXPERIENCE!!!! From the time I arrived to when my car was ready.

Matto

Went one day and salesman was super peppy and helpful. Came back another day and the same salesman was offputting. Test drove another vehicle and he was on his phone in the seat the entire time.

John Powers

The fuel system on my 2015 Camaro was contaminated with water, Max in the Service Department handled my repairs in a professional and timely manner, and provided a 2016 Silverado to drive while I awaited repairs!

Jeff Riopelle

I have had the best service for all of my vehicle's at Preston Hood Chevrolet for the past 9 years now. Thank you to the entire staff.

Jack Conley

The service department is the best around. They have very competitive prices and excellent customer service.

William

Good customer service.

jsphlloyd .

My vehicle was dropped off on 9/21 for transmission warranty work. Then got the run around about the tech having issues going on in his personal life (which if they were true or not I don’t know but at the same time not my problem). Went to pick the truck up finally at 7 weeks later and the truck was shifting out hard and down shifting so hard it would sit you up out of the seat. “Tech said oh I thought it would clear up” mind you I drive this truck from Gulfport to New Orleans 5-7 days a week. So I take it back only to pick it up a week and a half later for it to still be down shifting hard into first gear enough to set you up out of the seat. So in total they had my truck for 8 1/2 weeks and still can’t get it right. Have tried contacting service and the service manager and even left two separate messages and still haven’t gotten a response. I’ll more than likely never do business here again once my issue is resolved.

Eleanor Teston

They're great! I have a car that runs. Kudos to Max and Matthew in service. Bless you all.

mike moore

Good service. In and out quick. Fair pricing

Char Mitchell

The customer service from the moment I pulled in was wonderful. Dean kept in contact with me providing me with updates about the status of my repairs. He answered all of my questions with patience and he resolved my issue in a timely manner. Dean never told me what he could not do but stressed what he could do to resolve my issue. Thank you Dean & Preston Hood for an outstanding customer experience. I will continue to have my vehicle serviced with you as well as recommend you to others!

Thomas Taylor

Was told to drop it off, and it would be gotten too, but called them at closing time to check on my vehicle, and it hadnt even been looked at yet! Then instead of apologizing, they proceeded to try and blame us. ??? I am handicap, and it is not easy to get around. This was a handicap accessible vehicle, that is needed to get around, and they wasted my entire day, when it could've been getting repaired.

Monique Dobbins

Going to Preston Hood was the best experience I have had going to a dealership. Working with Devin was awesome! He was very patient with me and my husband and he helped us get a feel for what we really want. He took the anxiety out of car shopping and made it FUN!

Katie Marnien

We had a good experience here for the most part. Manager kinda took forever to get around to us which wasn't ideal as we had our baby with us though it seemed he was very busy with other customers so it didn't bother us to much. We spent maybe 6 min. On the lot looking at cars before a salesman came to talk to us. He answered all our questions and wasn't pushy at all. He found the exact car we looking for in no time. Serivce center was good as well.

Steven Cohan

I had purchased a 2016 Impala LTZ. My salesman James was very knowledgeable, friendly and helpful. The entire purchase experience went very smooth from the evaluating my trade in and including the financing stage. Thank you

Allana Taylor

When I showed up they was very nice and friendly, I picked the car I wanted. Went to drive off after approved to buy it, the salesman got in the car with me, stated the on star registering, I noticed the warning light on dash board, tried asking him about it, the on star lady talking the whole time, me I'm trying to ask what's wrong with the top not secured warning light on the car. Finished with on star and don't remember half of what was said, the used car manager came out took the car to service department, told me they would fix it, said alright, they gave me a car to drive. Went home, called the next day, (salesman said he was going to call but he never did) they said they had to order part, so I said okay (really wanted this car). Didn't hear from them for 2 days , I called back, they told me the part was in, but it didn't fix the problem , they would call me back by cob, this was Thursday. Didn't hear anything friday, so I went up there Saturday, general manager of used cars told me he would call me monday. I was almost home and the general manager of preston hood called me back told me since they couldn't get that car fixed he could find me another car,he had a white one on the lot so I told him I would take that one. Left happy . The following Monday noticed my headlights was 2 different colors, waited 2 weeks to bring back. Went back on a Monday had to order part, was brought back for a new headlight, got fixed. Had a weekend of rain, didn't go anywhere sunday, got into it to go to work Monday morning and the was water in the floor board where it had leaked into the car. Brought it back monday, they say we put a sprinkler head on it and sprayed water on and didn't see a leak, my daughter called me and put the service guy on the phone, he told me he couldn't find any l leak, I told him to go drive the car a he could hear the door didn't seal you could hear the wind and get it outta the rain, they kept it and found the leak, it's we'd still don't have my car back ( supposed to go tomorrow ). So needless to say for this 45,000 dollar car, I've had a real bad experience.

Step rizzo

WOW! The service department here is on point. Turan Foley Chevrolet needs to take notes!!!!!!! After being told it would take all day just to see why my check engine light was on and if needed a repair they wouldn't be to get to it till the next day. I pull up to Preston Hood and as soon as the doors opened they met me by my vehicle and within a minute the service rep checked the code for me and was able to explain what it meant and what it would most likely take to fix it. That's all I was asking Turan Foley to do and not waste my whole day without my vehicle just to tell me what was wrong. Here's where it gets better....ready for this??? I ask the service rep can you fix it for me? The service rep smiles and say we sure can we will get started right away. WOW. It's twice the distance from my house to here verses the other dealer but i don't care if it was five times the distance I'm coming here for now on for service and when I upgrade I will be buying here. Donald Peters Long Beach MS.

Matthew Storer

James Armstrong was the easiest auto sales associate i have ever worked with. He treated me like family, was never pushy, and never made me feel like i "had" to do buy anything. He listened to what I wanted took into account my budget and found the vehicle for me. I will be buying my next vehicle from him.

carl Strate

I was looking for a new truck and the salesman Rashad listened to what I wanted and put me into the perfect ride. He explained all the features and he was not pushy at all. I am totally 100 percent satisfied with my experience with them.

Lindsay Palmer

The dealership was very nice and employees were very professional. The waiting area was very nice and they had more snacks than I have seen at anny other dealership. They accommodated my 4 children and had crayons with coloring books and cartoons to keep them busy.

Daniel Erkhart

am very dissatisfied.. First of all it did not have all the features that the sales rep told me that was in the car... if I did not have such a busy work schedule I would return the car. I called the sales manger about it and he told me the radio I was told that was in the car did not come in the 2012. I research online and turns out it does. I had to wait a day to get my car, when I was told it would be there by monday afternoon. No one even called me to let me know what was going on. I had to call up to dealership on monday to find out what the status was. They inform me they was waiting on driver. That it would be here on tues. I never recived a call on tues about my car. I finally decieded to call up there about 2. They told me my car was about finished detailing. I get up there at 330 and find out my car is just now going into detail. I had to wait hour and 15 min to get my car. The guy didn't even give me time to tell him about the radio he rushed me in the car and push onstar button to set it up. This is by far the worst experience I have had with a car dealership. I will not buy a car from here again. I was lied to. Make sure that you know what you are getting :/

matt gemborys

5 star service all the way. See Paul Scardino for superior customer service and the best deals on the coast. Thanks guys for a job well done.

Erin Horne

Had the oil changed

Tony Fragello

Jake is a great salesman. Jake the sales manager for us a great deal. And the finance guy, Kevin was a great help also. We would recommend them to anyone.

Dwayne Robbins

Able to work us in for an oil change with virtually no notice when my wife was leaving to go out of town later that same day. Great service

James Hudson

Preston Hood Chevrolet is definitely the place to purchase a vehicle especially if you're a General Motors type of person. My wife and I both purchased vehicles from here and I must say as of now we are both very pleased with our vehicle purchases. We were able to obtain vehicles that satisfies our family needs and also satisfy our comfortableness, entertainment, and vehicle safety. Wayne Berringer was our car salesmen and he was very polite, patient, professional, and understanding of me and my wife's vehicle needs. I highly recommend Preston Hood Chevrolet as a place to trade-in or purchase a new vehicle.

Alex G

Preston Hood Service with Clay was excellent as always. I usually call at the last minute and he always works me in. Top Notch!!!

Chris Matson

Have had work done on all our vehicles here since 09 and bought 2 new vehicles here in the last 3 years. Some sales reps are a little pushy and some are laid back. My preference is laidback cause its easier for me to make a decision on a particular vehicle model right for me.

William Mosley

I liked to say thanks to Jeff T at Preston Hood. Everytime I call and ask for him he takes care of everything I need to keep my truck at top performance. To me he is the best guy there. Jeff T is straight forward with me and keeps me well informed when my truck is being worked on. Just like to thank Jeff T and Preston Hood for there service.

Carol Pritts

Salesman tried his Best but Sales Manager was a jerk

giff ormes

My experience is with the service department and it has been excellent. when I purchased the Buick Enclave from PH, I was a bit concerned about continuing service first because it is a Buick and they are not a Buick dealer and second my past experiences with dealerships were less than satisfactory. Enter service writer Jeff Tebor who has been stellar in seeing that the vehicle is serviced properly. I dont know what goes on behind the scene, but I do know that every time I have brought the car in, I was met with friendly faces, and willingness to get the job done right, completed at the designated time, and I drive away smiling. That is what a dealership is supposed to do! Thanks Preston Hood for making the experience great!

Terry Bailey

Great deals

matthew roark

Was here for an oil change. Price was better than expected. Wait was longer than expected given there was no wait in line. Complimentary food and drink counter is better than average. CPUs for customer internet is nice and wait lounge is okay.

A Google User

Jeff Tebor is a dedicated customer oriented assistant service manager. He extends himself to others with the confidence of experience in the automotive world. Customer satisfaction is his middle name or perhaps it should be. L Lee Parmeter Biloxi, MS

Hugh Jones

Mr Walt Himel, Service Mgr and Mr. Jeff Tebor, Assistant svc mgr, are clearly the best "in the system" in Mississippi, and quite likely in top percentiles, nationwide, As a military career person of 24 yrs, (retired), I've lived in many states, and had service at numerous auto dealerships. Walt & Jeff are true professionals, and give consistently top service and customer relations, year after year.I use these services on average, 4 to 6 times a year. Preston Hood, has gained a 5-star rating from myself and others, "the old fashioned way", the HAVE EARNED IT!!

Peter Chaveriat

Awesome, easy car buying experience. Mike Foster did an awesome job and I am absolutely grateful to him for his patience and understanding. I can't imagine buying from anyone else. I highly recommend this place.

C B

Got great price on trade ask for Paul!!!

Eric williams

I really love the service at preston hood .Always very helpful and nice Especially Jeff Tebor very helpful fast and nice .Thanks for great service

Tommy Colton

Was OK experience. The young, relatively new salesman was nice and did a good job in representing the units. The bad part of the experience was when we were done, and my relative didn't find a truck (that's what we were looking for...a truck) that fit her. The sales manager came up to our vehicle as we were leaving and said, "May I make a recommendation that you try a Trax?" There was no introduction by this sales mgr. Secondly, we were there looking for a truck. Trax is a small SUV. That question by the sales mgr was rather offensive and shows he was either ill-informed or that is his MO. Either way, that is the wrong way to approach potential customers. Don't try to sell someone something they are not looking for. If, after a period of time, you can not help the customer, give up and don't waste your time or the customers' time. Wish them well and send them on their way. Leave them with good thoughts so they may return. If you piss them off, more than likely they are gone forever.

Malazia Catchings

Best experience ever! We came in for new windshield wipers and got air in the tires and it only took 10 minutes. Amazing service and the workers are so nice here.

Jacob O'Keefe

I have been to Preston Hood several times now and I wanted to take the time to write a review for service technician Max Gruich. This guy has been so friendly and is always willing to take the time to explain the services in detail and takes great care of my car. Max creates a comfortable atmosphere around the service department and I have gotten to the point where I only want Max and his service team to work on my car! Thank you to Max and the Preston Hood team for always giving me the service that every customer hopes for! Happy Holidays!

Inspiring Thyme

Wow! I pulled up to have recall work completed on my Impala. I was greeted and was promptly taken care of within 5 minutes. The staff was friendly and knowledgeable. Couldn't be more pleased! April 2015 Service Visit- Again, I was called promptly after leaving my car for the first available oil service time. I had left a note regarding detailing and Max my customer service guy, called to say they could fit me in that same day! Awesome!

Christopher Tarr

We love our new Malibu from Preston Hood! Kevin in finance got us outstanding financing, and Lee helped us through getting our first new car. He took the time to make sure I understood how everything worked before I left!

Bill Denton

My wife and I were in the market for a used car. Found one that perfectly matched our needs. The folks at Preston Hood Chevrolet made buying it about as easy as could be. From our salesman to the finance guy, everyone was outstanding. Best of all, we love the car! It's exactly what we were looking for.

Darrell Millner

Tammy and her team give extraordinary customer service quick and professional. We were in the middle of an 800-mile emergecy trip, really help to take some of the stress off our trip

Norman Redo

I got a recall notice in the mail for my 2008 Silverado 1500 about the ignition switch. I called to make an appointment and asked if the parts where in stock to fix it if needed. I was informed that they could NOT order the parts until my truck was inspected and found to have defective parts so if my truck needed the part I would have to come back when the part came in. ( 2 trips ) I found this to be really strange and called GM customer service and was told that they COULD order the parts and have them on hand if needed. When I returned to the dealer to pick up my truck I asked why they lied to me and was told by the service manager Walt that they didn't stock the parts because they could not return them if not used. He said it was a "bad business decision to order the parts." I have never heard of parts being non returnable from a manufacturer to a dealer on a safety recall. Turns out the bad business decision was to lie to me and then try to explain it away, because I will NEVER return to this dealer for anything !

Sam Burke

Prompt service as always. Great people

Fontello Worthy

A great dealership that will treat you right and they treat you like family

George Fischer

I really wasn't looking to buy a chevy, but these guys were great and gave me a deal I couldn't pass up on. Alec Sanner was extremely knowledge and helped me order a customized truck. I am very happy with my purchase.

Thomas Wheeler

Good service Department.

Michael Allen

If you are looking for a vehicle I would highly recommend walking into Preston Hood Chevrolet. I was in the market for a truck and the courteous and professional staff more than exceeded my expectations. After doing a fair amount of research I had narrowed my search down to 3 different makes and models and decided Preston Hood would be the first stop on my relentless search for the right vehicle. Having a very specific set of criteria I had to meet with my purchase, I knew it would be difficult to find the right vehicle within my comfortable price range. However, I was willing to search as long as need be within a few hours of Biloxi to make it happen. Upon arrival I met Steve Bendell (my salesman) and Nolon Saucier (behind the desk guy). I explained my criteria and situation financially and they got down to business. Steve promptly took me to look at new and used Silverados, but nothing seemed to fit right for a variety of reasons. Steve then showed me a 2015 Toyota Tundra they had recently taken in that was a perfect fit. It fell within my range and was a suited all my needs, but wanting to do my due diligence I shook hands, thanked him and left. After a couple of days, I spoke with the guys and let them know I appreciated the effort, but needed to find something a bit more affordable because it was at my top end range. The following morning, I received a message saying they had worked the price down signfigantly so it would land more comfortably for me. I then had something to think about. I took the vehicle home for the night for a good test, but still considering other vehicles, I thanked them for the effort, and turned the keys over the next morning to continue my search. I spent the next week plus driving across the Southeast, inspecting, test driving, and researching. Wheeling and dealing, I dealt with several other dealerships and was finally ready to pull the trigger on a GMC Sierra elsewhere. Unfortunately for the other dealership, they were less than truthful about the truck and made promises they apparently could not keep, so after a completely frustrating expierience the deal fell through in dramatic fashion and I was back to square one. Over all this time still the best fit and value was the Tundra, but I was enjoying some other amenities I had seen in some other vehicles and was trying to make it work. Steve, being the professional he was, was certainly on his game because after seeing through social media I had a miserable expierience elsewhere, I got a call at 915am the following morning. He said he wanted me to know they wanted my business and to treat me right. They had a brand new 2017 Silverado they worked into my price range, which had never been remotely close before. They got me back in there to look and it was a beautiful truck, but all said and done out the door it was just out of my comfort zone and didn't fit as well to my needs as the 2015 Tundra. Having done my due diligence I was certain at that point that the Tundra was my truck, and after dealing with with Steve and Nolon, who were truly dedicated to helping me find what I needed within my range while never being pushy or overbearing, I was also certain I wanted to do business with them. Steve shared his knowledge and patiently allowed me the time to make an educated decision, even if it meant seeing me walk away several times. Both he and Nolon each earned my business not just with an excellent product and price, but by working for me and treating me with a level of respect you truly rarely come across in this business by my account. I financed through the dealership and I shouldn't have been surprised that the rate they got me was the most competitive I had come across, just dotting a cherry on top of the whole expierience. So after what seemed a year long search I finally drove off the lot in the very first vehicle I got into a few weeks ago, which goes to show you how well they know how to match a buyers needs even when the buyer is unsure themselves. If you are in need, allow these gentlemen the oppurtunity.

Jim Bass

Have purchased two cars at Preston Hood Chevy. Great customer care. No one can do it better. From tbe Sales tower to the service writer, all top shelf.

Ty Prowant

Wasn't able to lock down a fair deal.

Jessie Mae

Pretty good service.

Christopher Ware

Of the four hours to perform work on my vehicle, 30 of those minutes my vehicle sat in the parking lot waiting for a test drive after work was completed before it was returned to me and the technician's hand out for $400.00 after work was performed. I was starving, my kids were starving. Quite a poor experience in my opinion since we switched to this dealership when it was Preston Hood because Turan-Foley had poor service quality. Please fix this for future patrons.

Audrey Clark

After purchasing a van from you and having it for a year, you took it back because it was faulty and spent more time in garage than on road. However, it was not one of your products. We came and spoke with Suzanne and Nolan and we finally came to an agreement for another vehicle. This one we are very happy with, even tho I had to have it towed just after the 3 month mark. It needed a battery?? No fault of you guys. You replaced the battery in a very timely manner and I was treated with the utmost respect. Thanks again for the awesome service of everyone I came in contact with. Preston Hood on Cedarlake Rd in Biloxi....Rocks!!

Zack Valentine

Great experience - Jake was very helpful and did an excellent job.

Ronnie Patton

My wife said that everyone was very friendly and helpful.

Jermaine Lowe

There's some rough negotiating but I got a good deal here

Megan Lopez

I had a second recall on my car. Took it here instead of Turan Foley because of how POOR Turan's service department is. Preston Hood had me in and out in the same day. Everyone was respectful and kind. The mechanics were awesome and knowledgeable. I will definitely be bringing my car back here for future needs.

lacita julian

Great service each and every time .

John Matthews

quick service

Jeffrey O'Keefe

Was in search of a new Suburban.......Preston Hood contacted me for a test drive......loved it and they facilitated the sale efficiently expidously. Saw several familiar faces and have a personal friend who's a lead service agent for the company. Very satisfied.

Roger VanWart

This place has a huge service department. They did well by me.

Fairleyboy587 .

No matter what condition my vehicle is in, Jeff Tabor and the Preston Hood crew always take good care of me. Thank you Jeff for the awesome customer service and making sure that I'm taken care of as a valuable customer should be. I will be back at Preston Hood if I have anymore problems. Thanks!!! Rosco Fairley

Bethane Holland

Not the best car dealership I've dealt with. Could improve friendliness and knowledge of vehicles.

Ray Herold

When my wife and I decided to buy a new 2018 Camaro, we decided we would work with three dealers. Two of those are in the Mobile, AL area where we live. The other was Preston Hood just across the State line in MS. We knew the model and options we wanted would be almost impossible to find on a lot. So we decided to have one built to our specifications. We told all three dealers that the best price, along with willingness to work with us, would win. The two AL dealers near us seemed disinterested. I don't think they believed we would go to MS to make our purchase. They seemed unwilling to give us firm quotes or answer our questions. In one case, it took 3 dealer employees to figure out how to get the top down on a Camaro convertible. Not a good sign. Not only did Preston Hood offer the best price, they were there for us the entire way. Any time we had a question they got back to us in short order. One time, I sent an email to Brenda around 7:00pm with several questions. To my surprise, when I opened my email at 10pm that evening there was a detailed response. But Preston Hood NEVER pestered or pressured us. It was a very cordial and layed-back relationship. - top notch and professional. After we ordered the car, Brenda and Chris kept us up to date on the progress. Chris told my wife when it came in he would spend as long as it took with her to understand all the features. And that's what he did - about 2 hours worth. Several of the options were dealer installs. The car arrived before all of the options so Chris told us to take the car and when the parts arrived he would send someone to our home in Alabama to pick it up, install the options, and then return it to us. Keep in mind, we live about an hour away. If there is such a thing as a perfect experience with a car dealer we just had it. We could not be happier. All the folks at Preston Hood were friendly, responsive and professional. They kept every promise they made to us. I fully expect I will return to them when it is time for me to get a new vehicle. It was worth the drive. I would have given them 6 Stars if that was on option.

Bob Fudge

Not a bad place to buy a vehicle there was no hard pressure I purchased a 2014 Chevy Silverado LTZ at a fair price I do have some issues whereas the heated seats are not working and will need to go back in the shop and on another vehicle that I brought in a few months back had a problem with service air bags which is a problem I've had since the day I bought the car this is on a Chevy Traverse LTZ should have still been under the warranty but I was charged $108 and the problem is still not fixed I guess I'll have to bring that car back into

Cathy Hare

This was our first time buying a new car and they were absolutely the best! Very professional and courteous. They listened to what we were looking for, set it up and had it ready for us to sign on the dotted line. Will do business with them again and have already referred them to our friends!! Continue the GREAT WORK!

Pauline Crawford

After TWO hours of my car being physically inside of the shop, they decided to let me know they didn't have the part to fix my vehicle, after they assured me on the phone that they had it! Then they said if I wanted to wait another hour or two, they would have the part. They said the same thing to another woman waiting for her vehicle and she had been here longer than I had! I'm here on vacation and they've wasted my whole day when I could've gone somewhere else that would've fixed my vehicle! Oh and they told my fiancé that the mechanic "might break a part" when he puts my vehicle back together cause he wasn't sure about it. What a crooked establishment!

mzsmagee

Fair prices on services, excellent service, and kind staff members. Always a great experience at Chevrolet!

Elton Polk

I love this place friendly helpful nice waiting area the gentlemen that help me with my camaro

Br Re

A typical automotive dealer. Regardless of what they say or promise, it's usually a twist of the truth. Nothing special or to EVER interest me in going back to buy a car or for service.

Sheri Hokamp

I droped my car off a couple hours before my appointment time (Lunch) and it was finished an hour and a half before my appointment time!!! :) Very happy customer!

Tina Smith

Two weeks ago I was experiencing issues, took my car in and was told my alternator was bad. $900 and five hours later I was told good to go. One week later, same issues come back. Take my car back in, this time was told the brake modulator needed replacing. However, part not in stock. Left my car overnight as it was unsafe to drive. Today car was ready to go. Parts & labor, another $900. Left the dealership and not even one hour later my car started experiencing the same issues, I immediately got off the interstate and called Preston Hood only to be told "our service department is closed for the day". I explained the situation to the gentleman I was speaking to, and his response, "well as I said service department is closed, and will be back open at 7:30 tomorrow morning, there is nothing we can do tonight ". I managed to get home with pulling over multiple times, due to my car stalling out. However, spending almost $2k in this short of time, and the issue still not fixed, and to be told come back tomorrow is beyond frustrating.. If this is how their service is, and to military families at that, I'm disgusted!!

Shyra Galloway Williams

Excellent customer service, clean facilities, and welcoming atmosphere!!!

Kenneth Cuevas III

This was my first time purchasing a vehicle from Ray Brandt Chevrolet but it won’t be the last. They gave me the best price by far on my Chevy Colorado ZR2 and believe me, I checked several dealerships. Everyone was friendly and my salesman, James Armstrong, was a AWESOME GUY!! He’s definitely on top of his game. If you visit Ray Brandt ask for James. I ordered my truck so it took a couple days to pick it up, but he kept me updated daily on its progress. Bottom line, it was a great vehicle purchasing experience and you don’t get that many places. If you’re looking for a vehicle, check these guys out!!!!

Adilah

I started shopping around at different dealerships at the beginning of January 2017 with the goal of purchasing a vehicle in 3 months. I had stopped into Preston Hood after shopping around at several dealerships following a suggestion from a relative. I was speaking with a salesman regarding my goals, plans, self-employment income, etc. He offered to have his manager do a soft pull & take a look at my credit score to let me know what my options would be. I told him that I didn't want my credit pulled as I was just shopping around. He assured me several times that it was a soft pull & not a hard pull and would be just like me taking a look at my own credit score and would not affect my credit at all. I said okay, filled out a form and he then went and had his manager review my info. He came back and told me that the manager said that he would be able to get me into a car. I said ok good. I told him that when I was ready, I'd be in touch and then left. 1 week later, I go to apply for a business line of credit and did a routine check of my credit score on Credit Karma beforehand and saw that there was not only a HARD INQUIRY (not a soft pull as I was told - wish I could upload the screenshot here ) from Preston Hood Chevrolet, but it negatively impacted my credit score, which had dropped as a result of the hard pull. I called the dealership and spoke with the manager to ask about their policies & practices. Not only did he not answer ANY of my questions, he began his response off by asking "who did you speak with?" and then replied "well I have a hard time believing that __________ told you that, he's been doing this for x# of years" ..essentially calling me a liar. The only reason I did not post this review sooner was that the salesman called me back and apologized and insisted that it was a soft pull (meanwhile I'm on Credit Karma looking at the screen seeing the HARD INQUIRY -see screenshot below). I decided to let it go and just dispute it on my credit report after speaking with my brother who's also a banker & credit consultant. Then today, I get a letter in the mail from Preston Hood that started off with: "After carefully reviewing your application, we are sorry to advise you that we cannot extend vehicle financing to you at this time". What application?!?!?!?!? I NEVER applied for vehicle financing with you people!!!!! I called in again this evening regarding the same situation. After being put on hold several times, I just hung up. I have a very comfortable, spacious, & dependable vehicle that I own free & clear, which runs just fine. I was ONLY shopping around with plans to upgrade & get something newer in 3 mos. You guys have certainly lost a potential customer, will NEVER purchase from you guys & I will tell EVERYONE that I know about my negative experience with Preston Hood Chevrolet. BUYERS BEWARE! If you're shopping around, DON'T SIGN ANYTHING!!! If they tell you that they're just doing a 'SOFT PULL' & IT WONT EFFECT YOUR CREDIT, IT WILL & ITS NOT A SOFT PULL, ITS A HARD PULL !!! These will drop your credit score (as hard inquiries do) & it will add to the # of hard inquiries that you have and will stay on your credit for 2 yrs. negatively effecting your credit. My point to you, Preston Hood Chevrolet, don't tell people you're doing a soft pull & you're doing a hard pull on their credit. If someone calls to ask about your policies & procedures, please answer their questions and don't suggest that they're lying when they describe their experience. My credit score will recover, but you guys have lost a customer and I would never recommend you to anyone. It's a shame really, I was looking forward to doing business with you guys. I would have ONLY applied for financing through my credit union WHEN I WAS READY to purchase if I decided to purchase form Preston Hood anyway.

Massimo Tronco

When I purchased the vehicle the salesman and manager treated me great it was late afternoon and I fell in love with the camaro I bought everything was done in a hurry because I really wasn't planning on buying a car that day but regardless I did get a discount I ended up driving away with my vehicle at night. Few days later I noticed the rims were starting to peel the paint was fading I thought at first that they were just dirty and I figured after a good cleaning they would go away but they only got worse so I went back to the dealership and asked if there were something they could do about it but of course once they sell you the car your on your own that's the type of attitude I got they did give me a business card telling me that this gentleman paints wheels and he did alot of work for them so I called him and this gentleman told me he would paint all 4 rims for about $450 including tax well I never heard from him back I then went back to the dealership to get my oil changed and again I tried to discuss the matter in regards the wheels but didn't get anywhere so in a way I was happy the way I was treated buying this camaro but after I purchased it they don't seem to help you nor at least meet you half way with some problems that you may not be aware of before purchasing a vehicle so now I'm stuck with these ugly rims that the paint is fading away it looks awful I actually almost traded the vehicle in for another brand new camaro but I've changed my mind because I felt that I was not given the proper treatment after purchasing the vehicle

Becky Gustin

The service department's goal is your safety. They can be trusted to determine the problem with your vehicle at the best price available. A dealership with integrity.

beverly linan

Not very good at following thru !

Curtis Kenworthy

Recently bought a vehicle from here and was very happy with the service. Let them shop around for your loan. They beat our bank by at least 2%.

Chris Jones

I had a wonderful experience. I needed some work done on my car asap and they accomidated me without any problems. Jeffrey Tebor had my car ready in record time. Thanks guys!!

Charles Bourque

Rashad and Jake did a great job. They didnt BS me on price or anything. Rashad always got back with me when he stated and Jake was always professional and checked up on my progress while working w/Rashad. They were straight forward, worked with me on my trade in. I would say they saved a customer for GM, because I was headed to Toyota after getting jerked around by 3 other Chevrolet Dealers. These guys never over promised anything. Thank you! Danny Storonskyj

doug fairtrace

Totally ripped me off on service. Did not fix the problem but still charged me and sent me off in an unsafe vehicle. After I stopped payment with the credit card their management got involved and sent a totally fictitious letter to the credit company so they could get paid. I told them don't just replace parts and hope for the best all the little garage mechanics have tried that. They assured me they were experts and had the equipment to fix it right. WRONG. Lying POS. That's what they are. They can say they fixed it but the fact that I went across the street after I picked it up from them to get gas and the engine quit again is all the proof I need. Why deal with these immoral people when there is another chevy dealer near by? Avoid this place. I'll be happy to tell anyone interested about my dealings with these low life's.

Sandra Andrade

I have never experienced such fantastic customer service. We bought our Equinox from Preston Hood (Bill Wyman was our salesman), and he was by far the best salesman we've ever worked with. Service after the sale for six years now has been exemplary! Very pleased with Jeff, and all the staff in the Service Department. Chevy makes a great product, and having such fantastic sales and service is just awesome.

Beverly Copeland

Fast, friendly service! Thank you Preston hood for a good job.

David Ow

This place is awful. Terrible service. They do not disclose what you will not get with your vehicle. Once they make the sale, you are dead to them. Service is awful slow. Be prepared to wait upwards of three hours for simple things. Avoid this place like the plague.

Ginger White

I have always had great experiences with David And Jeff in the service department. They always make sure my needs are met and satisfied.

Chris Beninati

My wife decided to buy new car on her own .Chris was very helpful in this process he helped her find a car that she could afford due to her vehicle trade in being so upside down . She told me before she went that cause she was a woman they would take advantage of her this did not happen thanks Chris . It took to long to do the deal but my wife walks past her car and says I really like that car so we are happy look forward to future deals thanks y’all

lindsey booth

A pleasant experience, as usual. The staff is friendly, helpful, and they always try to break it down and explain any issues that they find with your vehicle when you have questions.

Sonya Biggs

The dealership is the best! Service, knowledge! Price! I go here for ALL my service needs

HELEN DANIEL

Best service from a dealership yet and I have bought over 9 vehicles in last 20 years.

DEBORAH WALLACE

very friendly and helpful