Reviews of Paul Moak Automotive (Car Concessionaire)

Edward Sayre

Very satisfied with the sales service at Paul Moak, especially from Chip Burns. Bought a new Forester there this past weekend.

John Cook

Seamless process from initial visit to purchase of vehicle. Staff are friendly, competent, professional and were helpful in every respect. I highly recommend Paul Moak Volvo/ Subaru.

Gavin Birdsong

I have recently purchase two cars from Paul Moak a Subaru Outback and a Subaru Ascent. Ashley Herrin & Brad Clark are both amazing at what they do. The Ascent is an great ride hands down the best SUV I have driven. Rides and handles great, time I left and arrived home last night two people walked up to me ask if they can look at the SUV. Both husband and wife are considering trading their Honda Pilot in. The Ascent is a very nice upgrade Volvo quality at lower price.

Joseph Robertson

Good guys

Leslie Rhodes

I recently bought an Outback and everyone at Paul Moak made this a very easy and pleasant experience. The dealership is very clean, the staff are all very welcoming and friendly and the Outback is everything I have been looking for in a vehicle. I will recommend Paul Moak Subaru to anyone looking for a new vehicle! We even drove 3 hours and it was very worth it!

Steve C

During the last visit for service it took 2.5hrs for an oil change, even though we had an appointment, we didn't just show up. I don't think that's reasonable at all.

Vamsi Gmail

Just fine

patricia gregory

We recently purchased a Subaru Outback at Paul Moak Our Salesman Chip ,was so nice and patient, which made it a very pleasant experience We love our Subaru Thanks again Chip

Carrie Overton

Such a friendly vibe. Love going here.

James Jones

9k

Rene Watkins

Not a good place to buy from new or used

Maggie Clark

Very reasonable business people. I would be a return customer without hesitation. Ask to see Chris Rankin. Brian Kimble is an excellent manager.

Mauricio Alegria

I had an excellent experience when I went to inqure about a Subaru Legacy. Chip was very helpful, and succeded in selling that automobile to me

Greg

I have been to this dealer several times for my 2008 Tribeca for service, maintenance, installation, etc. This is an extremely unreliable dealer on several occasions. For example, I had to take several days off of work to pick up my vehicle when it was not ready due to "some parts not showing up"; they did not call or try to contact me in any way. They let me drive from Hattiesburg to Jackson for them to tell me to go back home without my vehicle, twice. This was a planned service visit for a recall on the puddle lights. They additionally informed me that my axles needed to be replaced for the grand sum of nearly $2000. I immediately took the vehicle to a local shop that I trust which told me that the axles did not need to be replaced and if they did, it would run about $600 with real Subaru parts. Needless to say, now that I am out of warranty, I will never go back to Paul Moak Subaru for anything. If I need a dealer's service, I will try the Mobile Subaru. Please save yourself significant time and money and AVOID this dealership.

justin moynihan

Go out of state if you have to, take your subaru service and possible purchase elsewhere.

Virginia Munford

We had a pleasant sales experience with Paul Moak Subaru recently. Our salesman was Chip and he was a pleasure to work with -- very knowledgeable and attentive but not too aggressive. We were able to work out a fair deal on trading our used car and overall felt like we were well served. So far we are quite satisfied with our new Outback. No experience with the service department yet. Luther and Ginnie Munford

Kim G

Worst service I've ever experienced. Will never returned!

Matt Hawthorne

I don't say this much about car dealerships but this place is awesome. Go see Martel he will hook you up. He helped get me in a jeep that I really and truly thought was out of my league.

Charles McCann

On July 21, 2015, I took delivery of a new 2015 Subaru Outback. This is my second Subaru from Paul Moak Subaru. I had claimed it before it had even been delivered. Sales Consultant Greg Scales, and General Sales Manager Jerry Warfield, led me through the purchase process. It was efficiently done, with an easy going manner from Greg and Jerry. I feel I got a good 'deal' on a very popular vehicle. I think Paul Moak Subaru is an excellent place to buy a new car! And I also want to say a word about Service. My Service Consultant has been Brian Baskin. He has been most helpful in answering any question I might have on the mechanicals of my 2013 Outback. I trust the Service Department to do good work on my Subaru. So far, by the way, the only service I've had is the no-extra-charge 2 year maintenance that I got. :)

Jeffrey Johnson

We just bought our 2015 Legacy and we love the car. Our salesperson, Lynn Hancock was great to work with. We ordered the car and it was definitely worth the wait.

Jesus the Christ Jesus Christ The Lord God Almight

I was merely driving by. I was trying to get to the house but the traffic was insaneuous. I had not seen traffic as this. Just be careful out on those roads. They are liable to sink or cave in at anytime.

Dale McCraw

Had the absolute best car buying experience of my life today and I have had a lot in the last 56 years. Staff was fantastic from salesman to financing. If you want a hassle free easy buying experience it doesn't get better than Paul Moak Subaru. I went out of my way to post this because it was so amazingly easy and stress free. We love our WRX.

David Maharrey

Great to deal with. Love our new Outback. Edit: Really poor service after the sale.

Kay Kayla

Always friendly.

Christopher White

I bring my Volvo here for service. Service managers are very polite and helpful. Waiting room is clean and comfortable with free wifi.

william mcmillan

Friendly staff!

Auto Solutions

Great service department. They were able to repair an issue in a matter of hours that a local body shop could not fix over a course of 2 weeks

Jeffery Hubble

Great service

satya narayana

Very friendly staff

J W

Great service

Gary Ervin

Lynn Hancock and Allen LaBan were both a pleasure to work with. Lynn - who drives an Outback herself - took a great deal of time to explain all the features on my new Outback, and Allen was very personable and a joy to talk with while all the financial paperwork was being processed. I would absolutely recommend this team to anyone considering a new Subaru!!

Sam Galmore

Very nice staff

Ben Bacia

Good dealership, took care of my wife's car quickly

Shelia Hicks

very friendly salesman

Nicole Nicole

I love this dealership! They are just the nicest people & very helpful.

Eli Fulton

Great service department, always go out of their way to help me have a good experience when dropping off my car.

eric gordon

A great place to buy a Volvo or a Honda vehicle!!

Adam Hall

Didn't have what I wanted

Elizabeth Bufkin

Love the Friendly Folk of Paul Moak.

Shawanda Rankin

They are awesome. Very good cars

Philip Nittala

This is Honda dealership.

Randy Hassen

Car dealer

Chris Zarzar

I DO NOT recommend you go to Paul Moak Subaru for service on your vehicle, instead, make the extra drive to Montgomery Subaru. Now, let me explain why. I can only speak regarding the service department, not sales. My experience can be described as complete and utter incompetency. I called to get an estimate for a clutch replacement and they said they wanted to take a look at my car before they could give me an estimate. Not a big deal except that I live in Starkville, MS, but I found a way to make it work. So I left my car with them for 1 day, then 2 days, then 3, and finally at the end of the workday on day 4 they finally came back with a quote of $1799. Okay, I had called around to six other Subaru dealers in the meantime and they quoted at $1270 (Asheville, NC), $1565 (Cary, NC), $1375 (Greenville, NC), $1800 (Atlanta, GA), $1800 (Birmingham, AL), and $1650 (Montgomery, AL), so the quote was in the ballpark. The difference though is I got all of these quotes in a 30 minute period (for all six!), NOT 4 DAYS! To prevent writing a book, I will cut to the chase. I gave up on Paul Moak Subaru, crossed my fingers that my clutch kept working as it squealed its way back to Starkville, and got back in touch with Montgomery Subaru. Montgomery Subaru ordered all the parts for the clutch replacement while I was on the phone, they went ahead and reserved me a loaner car for when I came, and they scheduled me in when (1) it worked best for my schedule and (2) it would assure the parts would be in. They also assured me it would take a maximum of 1.5 days, so I was okay staying in a hotel for one night. In the end, Montgomery Subaru fixed my car for under the quoted amount (it came to $1492), they washed my car until it shined like the Sun, and they did all of this in, wait for it, 6 hours. So I wound up not needing a hotel, I saved at least $307, and my car is brilliant again! My recommendation, if your vehicle needs service drive the extra distance to Montgomery Subaru, it will be worth it.

Ruby Sanders

The best car buying experience I have ever had my sales associate was Lynn Hancock you can give her a 100 + she was so nice, I have never felt so comfortable when buying a car she was on top of her sale she never ignored me it was like we had known each other forever and we had never met till that day, They did not have the color I wanted in the 2016 Subaru Forester so Lynn and the sales manager Jerry Warfield called other Subaru dealers til they found it for me. That was on Monday they had to travel out of town to get it Lynn called me and kept me up to date on everything.On Wednesday I got my Beautiful Subaru. Lynn called me and I went to get it we finished everything up she gave me a bag of Subaru gifts I felt like it was Christmas, then we went out and got in vehicle and Lynn was so kind she showed me everything about it then she walk me thru service dept introduce me showed me the lounge and coffee area if I needed to use the service dept. Everything and I mean everything was above and beyond what you expect from a car dealership it was personal I felt I was the only person there and I had all the attention they even called me back to see if I was happy with my Subaru so this is the place to go for your next vehicle and please what ever you do see Lynn Hancock and Jerry Warfield .Two of the best people you ever want to meet. It was a100% Excellent buying experience !!!

Gale Scott

One of the best car buying experiences I have ever had. Very easy to work with and no pressure. The team has been very responsive to every question I have posed and follow up to make sure I have been satisfied.

Tom Holmes

Smooth and easy going. Friendly people. Easiest car buying experience I've had.

Shaneitha Osei

I had to get 2 sensors replaced on my truck & It was great customer service...the way customer service should be.

Matthew Stewart

Rick Hammons really stepped up the customer service when I needed it on an out of town trip. Instead of deflecting responsibility he solidified a customer relationship for years to come. Thanks Rick Hammons and Brian Baskin in the service department for the world class Subaru service!

Brook Williams

I bought a 2016 Subaru Impreza this past June and I'm still in love!! The people here at Paul Moak Subaru have done an outstanding job with pleasing me on behalf of my new car!! I plan on going here again in the future if i ever want another vehicle. But it will have to be a Subaru, because I'm in absolute love with the Subarus now!

Perry Welch

Bought a 2016 Outback. Edward did a great job 5 stars!

sallye killebrew

Salesperson, Lynn Hancock, is consistently outstanding, and Sales Manager Jerry Warfield has always been honest, fair, and an ease to work with. Purchased a 2015 Subaru Outback in mid-July, and so far I'm exceptionally pleased.

Tony Haffey

I do pick up, and deliver to, and from here everyday. They have an awesome staff, and they are very friendly people. So if you need a good quality car, and or repair then this is the place for you.

Coleen Alley

We have thoroughly enjoyed working with everyone at Paul Moak and we look forward to being long-term customers - thank you!

Andy Kayla

Treat you great