Reviews of Mac Haik Jackson Chrysler Dodge Jeep Ram (Car Concessionaire)

Julian Parks

No regard to wish to buy. No feeling of i need a vehicle. The commercials don't reflect the place I visited on lackland drive. Shame to have a sales person follow up just to say he has to go to a meeting. Really. Thanks

Chris Roberts

Drove from Memphis before we left I called to see if the truck was still available, guy tells me.he won't.lose.my business over a few hundred dollars so I feel confident we can come to make a deal. I get down there and they start splitting hairs over 250$ windshield. Do yourself a favor drive a little farther and go see Mr. walker at walker family motors

Chad Osborne

Great customer service. Haley Black was phenomal and really helped with the purchase of my car.

Susan Sanders

I had been to several other dealership's and have had bad experiences. Trying to put me in something I don't want or rude and pushy. I love when I can explain what I want (and don't want), size, price, and mpg and someone actually listens. Thank you Terena Bell for taking your time with me and listening!!!! You are amazing!!!

Kashield Shaw

Bought a car from here in March. I hadn't had the car even a month and it wouldn't start up on me one morning as I was leaving for work. When I bought the car, I sold my previous car because I thought I was buying a reliable car. My previous car didn't give me not one problem. I'm from Greenville and I've taken the car to my local shop because the expenses to tow it back to Jackson would be too much. Here we are in May and I still haven't had my car since I took it to the shop for almost three or four weeks now. I am a nurse and I need my car to get to work.I have had to pay people to get me to and from work only because they didn't allow me to get a rental but for three days while the car is in the shop, which I didn't get because they wanted me to pay for it out of my own pocket first, in order to compensate me. I have made it to work late to the point that I've almost been written up related to this issue. Today is May 10 and still no words from Mac HAic regarding the car. My thoughts are they shouldn't have sold the car to anyone if it wasn't ready to be sold in the first place. Also, the sales person that sold me the car told me that he would call me about tires for the car and I still haven't gotten that call yet. Make sure anything they tell you, you get in writing. This was my first time buying a car and I've learned a lot from this experience.

Ken Lawrence

Upon taking delivery of a vehicle. Salesman made all types of promises that were not kept. I was told that my purchase would be filled with fuel....20.00. Once the car had been purchase a nonchalant attitude exposed. I've got friends that want vehicles....I'm having second thoughts.

Annette Forbes

Came in for my first oil change! Stacey was wonderful!

April Robinson

It's a shame "0" stars isn't an option. Their customer service was less than acceptable and they charged me for a synthetic oil change however put non synthetic in my car. I went to Rainbow Dodge in Mccomb during a day trip for an oil change. Great price and customer service. Super fast as well. I will be making day trips to Mccomb from now on considering Mac Haik has taken over the Dodge industry in the Jackson Metro are. Such a shame.

Christopher Holt

Couldn't find my vehicle problem and still wanted to charge me a 100.00 will never go there again.

Liz Owens

Everyone was pleasant and very helpful.

Lilleeah Bell

I bought a car here from Terena! She is WONDERFUL!!! All the car dealerships I went to tried to shove stuff down my throat. She actually listened to what I wanted and got me the best deal for my money. Thank you Terena!!! I love my car!!!

Valerie Williamson

I had a great experience searching for a vehicle! Terena Bell is the best at finding exactly what you want and helping you find something you can afford! Definitely check them out and make sure you see Terena!!!!!

Ennis Locke

Charlie Wallace was very professional along with the staff

abe morris

Most amazing experience I have ever had buying a car!!!! Best Deal and I have been looking hard. Very knowledgeable and took care of everything I needed and exceeded my expectations. You have to consider this store for your next car purchase!!!!!!

Bernice Kilgo

Very nice new and used cars.

Aaron Dewey

Excellent selection and knowledgable finance staff. They made my experience quick and the paperwork process was explained in detail. Don't be affraid to ask questions, these guys know their stuff!!

Cailyn Gustafson

I recently purchased a used vehicle from Dave Gordon at Mac Haik. I flew in from out of state and drove back 500 miles. When I got home, we realized there was a problem with the listing. We contacted the dealership and the manager Barkley was absolutely amazing, he went above and beyond to make it right.

Charles Bush

Took a car in to have a water pump & timing belt replaced on a Jeep Liberty & a couple of other hoses & belts. They quoted me almost 4K. 1500 in parts & 2500 in labor. Also refused to give any breakdown of the 20 hour labor estimate and claimed not to have book time which is absurd. They are a jeep dealer I hear! How does one not have book times on a vehicle produced by jeep when you are a dealer? Erica Morgan was nice but understandably handcuffed when I told her their prices are not remotely competitive. I shopped around (Forest, Ms) jeep dealer and was quoted 1.9k for the exact same parts and labor. Perhaps Mac Haik has wholly incompetent estimators but I won't ever pay 2x for a repair that can be done at another jeep dealer. Mr. Haik, absolutely despicable way to run a business. Additionally, the car wouldn't run when I was given it back after telling them that their prices weren't competitive. I intentionally parked in the middle of the service lane to incentivize them to get my vehicle out of their way. It took an hour and a half but eventually the team of mechanics, who were significantly more helpful than the "service team," helped push the vehicle on a trailer & I left. It wouldn't run because the timing belt, which apparently is synchronized by the water pump or vise versa, had jumped and the engine wouldn't fire. Their mechanics seemed competent and extremely nice but buyer beware: if it's not warranty work, shop elsewhere or ole Mac will take you to the bank! And FYI: the cashier verbatim, "Yeah, since we changed ownership, the service prices have gone up significantly."

Donald Burge

On 12/21/2017, my brand new vehicle had a factory defect that when you turn the signal the windshield wipers turned on. Then on 03/08/2018 my 3 month old 2018 Ram caught on fire on my way home...On 03/08/2018 I notified the dealership and Tammy at MacHaik Madison told me to have it towed to MacHaik Madison. Tammy also said that MacHaik Madison would contact Chrysler on it, three days later I called FCR (Fiat Chrysler Automobiles) to get an update and Chrysler informed me they have not been contacted be MacHaik. I proceeded to file a warranty claim through FCR, and FCR would not repair the vehicle or replace vehicle. Then my insurance company(USAA) became involved, hired a fire inspector, the inspector proved cause of fire to be a faulty ignition box. USAA totaled the vehicle, and now MacHaik Madison is refusing to release the vehicle(salvage) because USAA wont pay the rediculas fees MacHaik Madison is charging for storage, teardown, and a rental they furnished (bill to machaik stated on bill). For a new dealership trying to make a name this is just sad. Wish I could give 0 stars Photos are from the vehicle fire BUYER BEWARE Do not do buisness with these people or FCR FCR has put a (fire exclusion) in thier warranty and will not stand behind ANY vehicles they sell, my friends brand new jeep rubicon caught fire also....same story with his...RUN DONT WALK AWAY FROM FCR AND MACHAIK MADISON...10X better service at Machaik Floowood To the day of this post I’m still fighting this

Matt Kennedy

Purchased a used 2012 Jeep Grand Cherokee Overland in May 2016. Traded in a paid for Nissan Quest Van. I realize the value was not very much on it but we were not upside down when we went into the dealership. We came over last weekend(11/11/17) and had a great sales lady who tried to help us. However, after speaking with a sales manager we found out that we were about $4,000 upside down on the Jeep. We were told it was because of the hit the used car market took about 6 months ago. Just thought they would work with us better since we traded in a paid for vehicle and should not have been upside down unless we got a bad deal on the Jeep. Also the wood grain molding on the passenger door is coming off which if you look on records we tried to have fixed right after we purchased it. We were helped by Paulette in the back and she was awesome! The leather on the dash is also trying to roll up. I am very sorry but we will not be purchasing another vehicle from this dealership. We only wanted to be treated fairly and we just don't feel like we were. On a positive note, the staff is very friendly and everyone we came across is very kind!

Red Almighty

My husband took his car there to be worked on. The process of them fitting the car went from a day to a week and a half. For 2 hour job.

Zachery Kiestler

Excellent service would recommend again and will diffintly return when in the area

Christy Yates

I am very impressed with the selection of beautiful vehicles! One of your salespeople has gone above and beyond to help me. Terena Bell is the reason I will be coming back. This young lady was very respectful, and made me feel very welcome! I appreciate her kindness! Most sales people make me uncomfortable by being pushy and annoying, but not this sweet young lady. She is very knowledgeable about your dealership! She answered my questions, and gave me a reason to come back! I will be back very soon to purchase my new vehicle!

Liyah Kenny

Marquise Harris is an excellent sales person. He was extremely knowledgeable about the different type of Jeeps. He showed me and walked me through all the difference between all the Jeeps as well. He also explain to me the different trim levels that are avaiable for each Jeep. I will be back to buy a Jeep from him. If anyone is looking for a great salesperson to go to, ask for Marquise Harris.

Jen Collier

My salesperson was awesome. He made me feel comfortable and ensured I understood the buying process. His attitude and personality was outstanding. Keep up the good work Mr. Henry!! I love my car.. Thanks again

Warner Parkes

Was not made a priority by this dealership at all. I set up an appointment with a salesman, drove three hours to look at a vehicle, and showed up on time to him not being available. I was then handed over to a rookie salesman. I test drove a jeep and showed major interest in it and told them I wanted it. We went through all of the beginning stages of the paper work. I even signed something that stated about what I would have to pay each month. After doing that they handed me the keys to the vehicle and told me I could move my belongings into the vehicle. I then preceded to wait for 3 hours while they worked on the finances. Eventually, I was then told that they would have to go up about $200 more than what they initially told me because my credit score was great but I hadn't bought much before. (didn't negotiate or anything, nor ask if I had a cosigner). Needles to say the vehicle was used and I would have been financing it for $20,000 more than it was worth if I paid their new payment for 72 months. I left immediately upset. I handed them the keys back and took my belongings out of the vehicle. I was let down tremendously by the whole days experience with them

Teresa Richardson

Great service, made sure we got a very dependable car.

Rufus Tobias Jr.

My sales consultant was Marquise Harris. He did an amazing job helping me get into the vehicle that I wanted. He answered all my questions and made the whole process an easy and enjoyable experience. Thank you so much!!

Diana Root

I called asked why not have their flag not half mass on Memorial Day. The manager responded not order by our country so we don’t. SAD !!!!!!!!

Leo Wilson

Great place to do business!!!

Sarah Blewett

We are travelling from another state, pulling our RV with our Ram 2500. We had an unknown issue come up that needed immediate service at a dealership. These guys squeezed us in right away and serviced our emergency. We were back on the road in a couple of hours. AMAZING SERVICE DEPARTMENT!!

Derek Carson

Loved it

Dianne Basley

I had the best car shopping experience. I lovef it.

Brittany Black

Great place to buy a vehicle! New or used they take care of you no matter what! Haley Black was the best, very sweet, bubbly, and fun to work with. Most people hate buying vehicles. In reality, if you get treated well and you like your salesperson and the team who make it happen, then the experience is not bad at all. :)

Neil Harper

Bought used car on Nov. 23 2018. On February 22, 2019 the head gaskets blow in the car on the way to Memphis. The Wynn warranty would only cover the blown heads but it was a nuclear melt down and had to have a new engine. The dealership would not stand behind the product sold and the extended warranty would not cover the damage done. I had to file bankruptcy cause I could not make payments on the car and pay to have it fixed as well a total of @$4000.00. I had the car only 89 days and less than 5000 miles on it. I definitely will not buy from this company again and say to all others buyer beware this company does not stand behind their products.

Charles Smith

Mac who? Terrible dealership, I bought a 2015 avenger from them and they handed me a single generic key. Uhm, hello. This car comes with Two branded keys and Two remotes with remote start. Dealership refused to provide a set. Long story short I picked up my settlement check from the attorney last Friday =) thanks Mac(who) of Jackson! You guys bought me a brand new F450 Lariat!

Collier TV

I bought myself a beautiful red charger from Mac Haik and I absolutely love it! The team at Mac Haik are definitely people you would love to meet. The facility is nicely set up and very clean. I also love that they have snack machines at your conveniece. I've had minor damages to my vehicle from time to time and always take my car down to Mac Haik and ask for Salesman Henry Collier because I know he's going to take care of me. I recommend anyone I come in contact with who needs a vehicle to try Mac Haik and ask for Henry Collier because he will get you in the car that you want for a price that you can afford! I appreciate the great customer service that they give 100% of the time!

Jennifer Sierra

My husband and I had an amazing experience! I highly recommend Haley. She was very professional and worked hard getting what we wanted. Extremely happy! Thank you Haley!

Sue Thigpen

My experience at Mac Haik was great. MY salesman was even better, took the time to listen to what I needed and wanted, and put me in a Dodge Durango. AWESOME! Thanks and kudos to Tony Foster!

Kenny Stevens

After speaking with two different people in sales over a coarse of 1 month and getting the run around. One salesman failed to call me back with information I requested on the vehicle then after I don’t drive an hour and a half to make our appointment he never called to follow up. I finally get a sales person to call me. After speaking to her briefly the sales manager calls me and gives me a BS line of how much $$ they are losing on the price he gave me on a new car that had been sitting on their lot for a year. If you want poor service lazy sales personnel and to be BS’d the entire time go here. More than confidently I can say these 5 star ratings they have are from family members and employees. Save yourself the headache and go elsewhere.

Ayeasha Griffin

The manager Jeff was rude and should be properly trained on his customer service skills.

Levi Manning

They have some nice cars there I'm going to get me one

Lane Powell

Picked my new ride today. If you are in the market for a new or used vehicle go by and see Marquis Harris salesmen, Leo Wilson Sales Manager and Jeff Miller at Mac Haik of Jackson. They are outstanding in helping their customers through the process. #jeep #cherokee

Ontario Braden

I bought my first new car at Mac Haik. It was the best experience considering I was nervous. The finance manager explained everything in detail and she made sure I understood what I was signing. So thank you Mac Haik!

Ashley Sa

Poo car dealership. They have poor customer service. The salesman was pushy (which is to be expected at mostly all car dealerships). My husband purchased a vehicle from there as a gift to me and as part of the negotiation deal they stated they would fill up the gas tank and they did not. The sales person that sold him the car handed him the keys and basically disappeared before he could ask her why the car wasn't filled. When we called the car dealership they acted like they knew nothing about it and and said "sorry there's nothing that I can do about that." It's disappointing and absolutely frustrating because first of all - if that person didn't know "anything about that" - go find somebody that does know. Surely had that been a call to inquire about purchasing a vehicle - I bet you'd go find somebody that does know something about that. I just feel the customer service lacks longevity after the deal is made and the papers are signed. Here's a tip: want customers to return? how about building client relationships therefore increasing chances of customer satisfaction to return to purchase other vehicles in the future rather than worrying about building up your pockets for that one sale. Someone needs to form a committee for performance improvement within the company and evaluate their employees strengths and weakness on sales tactics because not being a man/woman of their word shows lack of integrity.

Mac Haik CDJR Jackson

Best Deals Around!!!! Friendly Staff and Huge Selection. Must Experience!

Krys Kozlowski

Had service writer Travis help me out with a Durango abs problem. Very competent, open to suggestions and really good service.

Andrew Ross

If you are a Veteran or still serve in the Armed Forces, DO NOT PURCHASE A VEHICLE AT THIS LOCATION. These guys are I.D. 10T’s and/or soup sandwiches. Please allow me to be the only individual who goes through this terrible experience. You have been officially warned.

Justin Gell

I recently purchased a new Jeep Cherokee. I brought it in to Mac Haik for the first oil change. They have a first-come-first-served system there, but I did not have to wait at all. The service was quick, effective, and provided with a smile. I will definitely be coming back here.

James Spencer

I stopped in late one Saturday evening, wasnt expecting to have any luck but i walked out after closing hours with paperwork all done on a '17 Ram. Everyone there was happy to help and not just because the money they were making off a sale but just genuine good people. Any and every question was answered, no problem. Had to return the following Monday to pickup my truck it needed servicing and all, and still same experience everyone from sales floor to service to the detail crew all very respectful. Chaela Harvey was the sales representative for my visit. Super nice and down to earth. I cant speak on how your visit will be but mine was wonderful. So stop by, heck if anything look around never know!

Jacinda Ludwig

We had an amazing experience purchasing our vehicle here and Robert B. was extremely helpful and friendly through the process. I would highly recommend Mac Haik to anyone looking to shop or buy with no pressure.

Tim Blethen

Just purchased my 4th vehicle from Mac Haik. Got my daughter a 2017 mustang. Marquise Harris was our salesman and he was very professional. I highly recommend giving him a call for your vehicle needs.

Lindsey Nichols

I WILL NEVER GO BACK TO THIS PLACE! I do not Encourage anyone to do business at Mac Haik.. traded two cars in and got a truck and Jeep. Wasn’t happy with the Jeep only had it for a few days and I wanted to see if I could get put in something new the manager Keith kept saying it’s a done deal with the bank, so I called the bank to see if there was anything possible we could do to get me in something else witch I didn’t mind going up in payment or whatever the case may be, even offered to pay for the miles I had put on it. The bank said they would stop it all I had to do was get Keith to agree and put me in something else so when I called up there and told him he got so mad and told me to bring his Jeep back and come pick up “ my little car”. Very disrespectful and I was nice about the whole situation till I went in there. YOU DO NOT TREAT YOUR CUSTOMERS THAT WAY!!! I don’t care if I’m young and your older, you just don’t treat someone that way. He was also ugly with my fiancé, his truck has a oil leak witch they clearly knew about and now we have to spend 1,000 to get the rear main seal replaced. The finance manager Sam is just as bad! He screwed our paper work up very cocky and said some things you do not say to customers, very rude!! The only good thing I can say about this Hell hole if you do decide to get a vehicle from here, Alex Williams sales man is such a sweetheart and will be so kind to you, he was amazing to us! When I went in Mac Haik to get my car he had no clue this was going on. But I don’t encourage anyone to go to Mac haik!!!

Necole Johnson

When it comes to my driving experience I entrust that to the one person who will take care of me from start to finish. Robert Williams has sold me all of my cars and he has a reputation that supercedes the average car salesman. He makes sure that you are riding in something that you will enjoy, safe and dependable. All of my vehicles I have enjoyed and he really treats you like a member of his family!! Keep up the GREAT works. I love my 2015 Chrysler 200!!

Marrell Lowe

I love the vehicle I got from you guys no trouble at all, I will be purchasing from you again, Henry C. keep it up I will be sending family and friends your way Thanks.

Jennifer Alexander

I had the most wonderful experience while shopping for my new vehicle!!! I wasnt hassled like I was the last time I bought a new vehicle from another dealer in Jackson!! Terena Bell was the most courteous and professional sales person I have ever had dealings with! I told her exactly what I was looking for and she showed me exactly the vehicle that was perfect for me with in the budget I set. I will never buy a new car again with out first talking to her! Thank you Terena for all of your hard work!!

robin smith

Terrible service department. They need to clean the entire place out, management down. Incompetence at its finest. Beware.

Billy Powell

Great and friendly service wasted no time I was in and out within an hour

Michael Shaw

Kind courteous and they try to give everyone a chance they take their time and work with you no matter the circumstance

Wanda Wince

Though busy. They got me out quickly. Friendly service

Brooke Stevens

Cindy in the Service Department was amazing! She was friendly, informative and went above and beyond to help us. My husband's jeep had a headrest that malfunctioned and deployed. She was able to talk to her Customer Service Manager and one of the Regional Managers to get it replaced at no cost to us. I will definitely be returning for service at this location and asking for Cindy every time.

Liz Chafik

TLDR: very slow service, uncommitted advisor, did not top off fluids (for a $90 oil change!), did not check/regulate tire pressure after rotation, attach wrong 'reminder sticker' to windshield. Long version: Pulled into the Express Lane yesterday morning around 8:50am for a basic oil change/tire rotation on our Wrangler. Was a bit unsure of where to park, so looked around for some direction, only to see an employee gazing through a set of glass doors at me. I awkwardly walked around a bit, then a service tech directed me to go talk to the gazing behind glass doors gentleman. It was a little strange not to be greeted by what I soon found out was the service advisor, but ok. He got me checked in, and I later found out he also signed me up for a SiriusXm trial - which automatically bills you if you don't cancel according to the email we were sent based on him signing us up during our check in process (DUDE, WTF). Checked in and having out in the waiting area (pretty barren) to be subjected to complete episodes of Wendy Williams and Dr. Phil. By the time those lovely works of television ended (2 hours into waiting) my Jeep had still not been completed - or if it had I had not been informed of that. So, The Doctors began. After a bit I saw my Jeep waiting outside (2hr 15min+ oil change without warning that it might be backed up?!) and proceeded to wait a good 15 more minutes until the service advisor let me know it was done. He walked me to the payment area without so much as a report on if the car was "all good" or not and began informing he would need 10s on the survey I'd be getting in the mail because "8s are failing". Okay, but, I assumed my tire treads/brakes might be getting ready to be replaced - could I get feedback there? "Everything's good!" Ok. I checked out ($92!) And when I noticed I got no report of the cars systems with the recipes I asked for one. The woman in billing said that "yeah they're supposed to give you one but they don't - I'll call the advisor). He didn't answer but I found him sitting at his desk and asked for the report. He said to wait by the car and the techs would come out and give me one. I waited 15+ more minutes - nothing. I left. On my drive home the tire pressure sensor light went off. Apparently they did not check tire pressure when rotating the tires (we rortate the rear/spare in). In addition, we have an extra TPMS system mounted on the valve stems of the four driving tires, which in past rotations at other dealerships, the techs have taken the time to rotate from the tire that is now the spare onto the new "working tire". Nope - not this time around. Overall, just a really lethargic, careless experience. Poor customer service, and somehow they didn't meet basic tire rotation expectations (how?) Wouldn't trust your vehicle to this dealership for service based on poor quality of simple service - and poor customer service.

sonya ward

So after 10+ years of wanting a Jeep Grand Cherokee, I finally bit the bullet and made my way to Mac Haik Jackson Chrysler Dodge Jeep Ram this morning. I was greeted by two friendly salespersons as soon as I stepped out of my car. From the time I entered the building and sat down with Kelvin, to the lot to pick out a Jeep, to the test drive, to the business office, to driving away in my new 2017 Jeep Grand Cherokee Laredo, everything went smoothly. The manager, Mr. Brown, and his staff were very professional and made my "dream" car buying experience an amazing one!!! I will definitely be doing business there in the future!

Aleta Burch Morris

Parts counter was on top of there job. Located just off I55 with wheelchair accessible entrance. Very helpful

Travis Butler5u n null up dijon

So far so good on talking to Patricia. Meeting up with her tomorrow to check out the jeep she has picked out for me. She has been very understanding of my wants and needs and has been very generous towards me with my questions. Going to be a great business to deal with.

Shane Matthews

I had a great experience with Shelby Peterson the Fiance Manager. Thanks to Keith for giving me a great deal on my new Ram truck.

Kristy Ferguson

I took my 2013 Jeep in for transmission service. I described EXACTLY what was happening and when. They had my car for 3 days and said they could not find anything wrong with the transmission. When I showed up to get my car I got the mechanic to sit in the driver's seat and do exactly what I told the service manager to do when the problem would occur, he did it and said "oh ok now I see". I then attempted to reschedule an appt to have the problem fixed and have been effectively jerked around for over 2 months. This blatant disregard for customer care is unacceptable. I will NEVER buy another vehicle from Mak Haik nor will I recommend them to anyone I know. Do yourself a favor and find another dealership.

Sandra Young

Sam Rushing is AWESOME!!!! Totally dedicated to his customers.. Thank GOD for Sam!!!

Randie Blackmon

My dad purchased a vehicle for me from this company and let me just say it was the best decision we made. The car has been riding like a dream with zero issues,also our salesman Henry Collier was very helpful and friendly. I will definitely return in the future.

Ben Foland

Buying my truck here was really a great experience. Low pressure and extremely helpful sales people.

Justin Suber

The staff and management were very knowledgeable, extremely patient and truly customer service oriented! I have to give a huge shout out to Casey Ellis, Amy Barnes and Jason Brown. The three of them went over and beyond to assist my wife and I with not just one vehicle but TWO! I am in the customer service industry as well and this group really knows what it means to take care of a new customer. I will recommend all of our friends and family to Mac Haik CDJR in Jackson, MS!

Lindley

Overall my experience was good. My salesman Tony Foster was very helpful and patient during my decision making process. I did have one issue that was very frustrating. The used vehicle I purchased had a low tire. Before I purchased it I asked Tony to have it fixed. He did his job and the service department patched the tire rather than replace it. Less than four hours after the purchase I had a flat in that tire and had to change it. Not happy at all considering I had to do the service department's job since they did not fix it properly. Five stars for Tony and zero for the service department.

Guzel Dempsey

Situation was complicated, took minute to get an answer.

Dave Inman

Good service

Kecia B

I just want to take this time to give a shoot out to my sales man. Henry Collier. He is a great person. I was so upset when I came to look at a car. I've been getting the run around. I have been looking to purchase a car for about 4 months. I stopped by just looking and when Mr. Collier greeted me I knew I was in the right place. Not only did I purchase a car I'm satisfied with I also experienced fast, professional, service. If you need a ride please please go there first you will be 100 percent satisfied. Thank you Mr. Henry Collier and thank you Mac Haik for having such a great salesman that care and dedicate hisself to his customer

jasmine darby

The experience was great..the sales man (Yuan Nichols) was so helpful I would defly recommend some else to this location

Sherry MacDonald

Excellent service and very professional. The details of the purchase were straightforward and accurate. Highly recommend this dealership.

Kingkd Kdogg

Marquis Harris very very impressed with his service...I would recommend him too the world...awesome job.. Thank you sir and Thank you MacHaik

Leah Volkman

The car is great, but the customer service left a lot to be desired. They should have handled things better than they did. Frustrating experience trying to communicate with them. They messed up and prevented buying the tag for the car, and they had the car online for sale but it wasn't on the lot. They also messed up and then got mad when the problem couldn't be fixed because of work after the car was already out of their possession. I would not recommend buying a car from them.

AhmadBraylon Kimber

Marquise Harris was my salesperson, took care of us just as he promised!! Knowledgeable on the vehicles! If you need a car give this man a chance! Had a great car buying experience! Recommended to everyone!

Jonathan Rutledge

I am writing to express my disappointment with the service I received on my 2013 Jeep Grand Cherokee August 11, 2016, at Mac Haik. On the aforementioned morning I dropped my Jeep at your dealership in the morning for regular lube service, tire rotation and a tune-up. The service adviser and other employees were efficient and attentive during the Jeep drop off. Later that morning a received a call explaining that the jeep was finished with it’s serving and I subsequently picked it up around 16:30 that afternoon. After picking up the Jeep I collected my wife from our home and took a trip to the mall. On the way to the mall we both observed a strange noise from the rear of the vehicle. Upon arrive at the Mall I walked around the vehicle and looked at each wheel. After not seeing anything I used my fingers to check the lug nuts on the rear wheels. At this time I discovered one lug not that was loose enough that I was able to remove it with my fingers. My wife and I did our shopping and then returned to the Jeep. I used the spare tire wrench in the Jeep to check all of the lug nuts. I discovered approximately 6-8 lug nuts that were all loose. These lug nuts were spread out between three of the four wheels of the car. At this time I called the dealership to report my concern. I briefly explained the issue to the receptionist, who quickly transferred me to the service department voicemail. I can understand not being able to answer my call at this time because it must have been near closing time for the dealership at the time I called. I left a message explaining my lug nuts had not been torqued and asking for a resolution to the issue. At the time of writing this message this voicemail has not been returned. The following day I was again looking at the wheels and noted that the right front tire was newer than the other three tires. I recently replaced this tire due to a side wall damage, so it has considerably less wear than the other three tires. The fact that this tire remaining in the right front position indicates that the tires were never rotated at all, which is a service that I paid for. I have used Jeep dealerships for 15+ years and I have never seen anything this sloppy for basic coverage. To allow a driver to leave the lot with loose lug nuts that could lead to a failure while driving is unsafe and extremely concerning. Further to charge for services that were not provided as indicated by the tires remaining in the same location is unethical. Then to be unresponsive to the voicemail reporting the service failings is even further evidence that this dealership does not bear quality in mind. I am extremely disappointed in this service, and hope that this report prevents someone else from having a similar experience. For myself I will look for another service provider, which is a shame because I prefer to keep my Jeep serviced by my local dealer, but I do not trust this service department with my families safety nor do I trust that I can have faith that services will be provided as requested and paid for. Very disappointing

Qiana Ruffin

Awesome place of business. Fast. Reliable. Listen to their customers. Creates a home like atmosphere!!! Will definitely do business with them again.

Jessica Denise

Very quick, professional and caring group of service professionals.

Lacey Gustines

There are so many things I could say about this trip but I will keep it to a minimum. I had a major part malfunction on a 1200 mile road trip. I took my Jeep into Mac Haik, and from the very beginning I was treated with the best service. Terrell and all his guys were amazing at a very stressful time. From helping move all of my stuff to the shuttle car, to helping with a rental, to keeping me updated on all the progress, I could not be happier and can't speak more highly of these guys!

Jeffery Turnage

Amazing service!! Feel like I got so much more than I was expecting. My service rep was pleasant and very helpful. I'll definitely be taking my vehicle back and sending all my friends to him. Thanks Chris

shannon johnson-walker

First: I called the Mac Haik in Flowood and asked for the Jackson number and the gentleman that answered the phone told me that he did not have the number to Jackson and that I needed to Google it. I do not deal with Flowood because I took my car to them because of a muffler issue and they wanted to charge $2400. They had my car for 2 days and I had to call and check on it, and every time I called I was given a different price. Long story short I ended up picking my car and and took to a muffler shop and was charge $20. Second: Now I have several recalls on my car and I finally called the Jackson Mac Haik in hopes that I would get someone that was a little more professional and I DID NOT. The service person that answered stated that I needed to bring my car and drop it off. Since I only have one car. I asked if I could wait because I cant just drop it off. She then proceed to tell me that I needed to be prepared to wait all day, seeing that they close at 8 p.m. was she telling I had to wait until 8 p.m. I am going to assume since there is no pay involved that dealerships and its employees will choose to treat the customer any kind of way when it comes to recalls. There has got to be something done about the unprofessional employees at these establishments. Signed an angry Chrysler 300C driver.

A

EXTREMELY NICE FACILITY AND VERY PROFESSIONAL STAFF. GREA PLACE FOR SALES AND SERVICE

Monte Gandy

After hours of shopping for a car and visiting various dealerships, I came across Mac Haik. Upon entering, Marquise Harris, a salesman there, greeted me and we got straight to looking for a car.. He recommended a Hyundai and was very knowlegable on it and before I knew it, I was behind the wheel test driving. We started the paperwork and it had gotten really late however he was very protessional and wasn't being rude and rushing me (pretty sure we both was ready to go at this point) If you're looking for a car and don't know where to start..go in and ask for Marquise!

Weakley Lc

Great car selection, great salespeople and AWESOME finance! She was very thorough and professional... Thank you Mac Haik!!!

Jeremy Turner

The service department ( AMY REEVES) was FANTASTIC. The reason for the 1 star review is because, I literally walked around that dealership for a hour and not single member of the sales staff said one word to me. These folks looked me dead in my eyes and didn't say a word. NOBODY. I walked passed the sales tower thinking that a manager would have the decency to speak, NOPE, I was wrong. Maybe it was my Paul Moak Honda hat or maybe I didn't look like a buyer, or it could be that they know NOTHING about customer service. I wonder if they've ever heard of the 5/10 rule??? One thing for sure.....customer service should priority #1.

etherine jones

Nice people

Justin Bochnak

1st time car buyers. Highly recommend working with Robert B. He was very knowledgeable, patient and made the experience relaxed and enjoyable. Unbeatable prices, drove 200 miles to get an amazing deal. Thanks Robert!

Charles Washington

I bought a car and a few days later my radio went out. I was told there was nothing I could do outside of paying for the issue. of course I was upset this was all before I paid my first note. After going up the chain of command and speaking with 4 different people, I was told to bring it in. The day I brought it in, I was told that they were too busy and didnt have time to check it. I brought it back the next day and finally got it looked at. The service guy informed me that I would need a new radio. The Manager(Keith Sistrunk) there told me I would have to bring it in when the "part" made it in. He then informed me that it would be about a week. A week later, I brought it in on a Friday and was told it would be that upcoming Tuesday the part made it. That Tuesday I brought it in and pick it up later that evening. The radio was clearly not new. I was able to pair my phone to the Bluetooth from the same device selection saved in my phone. It worked fine for less than a day. Wednesday I called and spoke with the manager(Keith) and he told me that he wasn't putting anymore expense into my car. So altogether I did not enjoy my experience with this place and will be seeking service for this disappointing car I bought elsewhere.

Sabrina Gell

I came in for an oil change and tire rotation, which took about 30 minutes. While I was in the waiting area I had two staff members get me and offer to let me change the channel or get water. So friendly. Cindy had told my husband that you could buy packages for the oil changed, so we got that done (you can use them at any Chrysler dealership). She was fun and friendly. Everyone I talked to was great. Not sure about the sales, but the service department was awesome. Also I would like to point out that while we bought our jeep brand new, we did not buy it from here. We have not experienced any bias.

Roman Gardner

A fortune was spent here. (Literally a fortune from a destitute.) But they repaired some of the problems of my car. The service man was nice. I recommend this dealership. I just hated to have to pay so much. I do not have money, thus it isnt that they overcharged, only I was given, sold a car with problems I had no idea the cost. If I had

Laren Mcdonald

Shane was very helpful and great with getting me in a vehicle that I love. Thank you

Karlie Hilton

My fiancé and I purchased two vehicles from Mak Haik. Our salesperson was Haley Black and she was absolutely amazing. I couldn’t have asked for a better person to help us with our purchase. Management was amazing as well! I HIGHLY recommend going to Mak Haik for your car needs. Make sure to ask for Haley Black she is amazing at what she does!

Jerry Landrum

Austin worked with me to secure the Jeep we wanted and everything was just as he informed us. Great sales experience with no surprises. Even the finance manager processed the paperwork and I was out of the Dealership in no time. Highly recommend this group.

Kandis Norwood

It was an awesome experience buying a car from MacHaik.. My salesman Yaun Nichols was definitely on top of his game.. And to add to that he's a Nupe.. That just put the icing on the cake.!! I was approved for a car quickly.. I walked away with a 2016 Jeep Renegade... I'm in love with my car!! The price was an extra plus!! You all should definitely go get a car from Mac Haik.!!!

Johnathan Hawkins

Star treated us good she helped where we could just made us feel at home!!!!

Tony Taylor

Best dealership in town.

IAmBianca Rochelle

Darryl was so helpful and made the process so easy and quick. I left with exactly what I wanted. I am beyond satisfied and would definitely go back to him for future purchases!

fredrick harris

i just left there with nobody in the express lane and no cars to service in the oil change bay and noone still come out to help me. ive been going to that place since i purchased my car back in 2014 and the service gets worse everytime i go..im done with that place all together. they keep promising me discounts when i return for bad service and i keep getting bad service

Ethan Gaba

I called the day before around 2pm to make an appointment to have service performmed on a 2014 Dodge Ram 3500. Tbe informed me that they wouldn't be able to get to it that day. So I made an appointment for the follwoing day firat thing in the morning. i arrived prompt and on time. They brought my truck in for the service, I sat there for half a hour. They then approach me and inform me that they cound not preform the service that day beacuse the only lifts they had that could pick up my truck were currently in use and would not be free until the next day. As a delivery driver my time us precious and the fact that I wasted so mych time at this lication was detrimental to the productivity of my day. They should have been able to give me the lift information the day before when I made the appointment and gave them the description of my truck. I will not be back to this location in the future.

PJ johnson

Great place to do business

Chris G

I called up to Mac Haik because I needed a new key for my vehicle. I asked what is the process of getting a new key made for my vehicle i was asked the make and model of my vehicle and the person I spoke with said we have that key in stock i asked how much would it be i was told I'm not sure let me transfer you to our service department said ok then I talk to someone for the service department they told me that it would be $125.00plus tax so I asked well do I need to make a appointment I was told No just bring your vehicle to us and we can get you a key made I said great so I call a tow truck to take my vehicle to Mac Haik and they drop me and my vehicle outside I started talking to a representative and she asked did they tell you how much it would be I said yes $125.00 plus tax she said No that's just the labor the key cost another amount. I said that's not what I was told but how much is it I asked she said I'll have to look it up then it came out to be $160.00 plus tax for the key alone. I was upset because this was news to me after I called up there and got a different price, had they told me that the key was $160 plus tax and the laboring was $125 plus tax i would have had the chance to shop around but i had No other choice but to pay it because my car was in there lot and I couldn't afford another tow back to my house so the grand total was $312.12 and guess what the remote key that was made for my vehicle doesn't work the key starts the car it opens it manually but the buttons don't work so I asked why doesn't it work I was told "there something going on with your vehicle someone's going to have to inside and see what the problem is so you need to make a appointment".... so that just upset me further that I'm out $312.12 and the key i paid for doesn't work I so I was given a appointment for 4 days away because that's the only time it can be convenient for them. I feel if I paid you that day my service should have been completed and it was not.

Kim Null

****MIGHT I ADD! ***** PAY ATTENTION TO THE NAMES ON THESE GOOD REVIEWS.....THESE ARE EMPLOYEES! KEITH SISTRUNK, Josef Suhonen and many more im sure.... I wouldn’t give a 1 star if I had a choice. I bought a 2012 Maxima from these guys, they promised a extra set of keys as well as the dash cluster fixed! Told me to bring into service dept, brought it in they sent me to Nissan. So I took to Nissan and they called Mac Haik to get the go ahead to repair. We were put off, avoided over and over! Finally they told Nissan they would pay for the extra keys(which never happened) but not the dash cluster. I’m not finished until it’s fixed! I will go out of my way to get this fixed on there behalf! Beware of these folks! They don’t care as long as they get your money! Same day my friend bought a car from them, it blew up a month later, he is in bankruptcy now. STAY AWAY! YOU HAVE BEEN WARNED! ****MIGHT I ADD! ***** PAY ATTENTION TO THE NAMES ON THESE GOOD REVIEWS.....THESE ARE EMPLOYEES! KEITH SISTRUNK, Josef Suhonen and many more im sure....

Amecia Daniels

I had the best sales name Marquise Harris....he help me in a very nice car and gave me so much needed financial tips when buying a car....if you all ever go please ask for him....I promise you will walk out of there feeling like a winner!!!! HE IS THE BEST HANDS DOWN!!!!!!

Joshua L

Excellent knowledgable parts department.

Lloyd Christmas

Good car selection but takes hours to get anything done and they run credit checks with about 8 different financial institutions. Felt like a little bit of a sham or one of those anything to sell you a car deals

Marcus Moore

Oil change was quick and easy first in line, Linda got us in and out quickly

Sandra Porter

Mr. Henry you are an Excellent, Awesome, Friendly salesman I could not believe it some one finally told me to go n talk to Mr. Henry Collier. I was skeptical at first but when I went to Mac Haik in Jackson, Ms I was overwhelmed with excitement of purchasing a new car n wow I had The Best Salesman ever Henry Collier III.Henry I will be back because of the way you handle all of my paper work in a shot time frame. I know I will text, call, write n yell out loud to all of my co workers, friends and neighbors to go to Mac Haik in Jackson, Ms and ask for Henry Collier and he will put you in a car or truck of your choice. Way to GO Henry!!!!!!!!!!!!!!!!! I Absolutely love my car!!!!!!!

Rebecca Jean

The short story: terrible customer service. The long story is below. Had to have emergency car service on our 2012 Fiat 500 New Year's Eve weekend on our way from St. Louis to New Orleans. Because we were out of state and Fiats can be hard to service, our insurance towed us to the local dealership. We were going out of the country on a cruise, so we told the service advisor that we would OK repairs in advance because we were unreachable from Dec 31-Jan 6 and I had to be back at work on January 7th in Missouri. They replaced the battery ($330 + $39 shop fee + tax) and I asked them to check out the tire pressure sensors because the light would not turn off. They charged $62.50 and said it was fixed. However, the mileage In/Out on the invoice shows that they did not drive the car at all after the repair. Picked up the car early Monday, Jan 7th (had to be a day late back to work so we could pick up the car when the dealer was open) and immediately headed north. Less than 10 miles into the trip the tire pressure sensor error message came back on and has continued to have the same issues it had before we brought the car in. I called the dealership and asked that they refund the charge since they obviously had not fixed anything and we could not turn around and come back to have them look at it again. The service advisor said that she would be happy to refund the charge but it might take a few days to see a credit on my credit card. It has now been 3 MONTHS and I have spoken repeatedly to the service advisor and now to the service manager and everyone says they'll take care of the issue but I still have not seen a refund. So I am resorting to public shaming in hopes that someone will take responsibility, refund the $62.50 and take this hassle off my plate.

Monique Lyles

I had the best experience at Mac Haik. The people here are nice and friendly. They are eager to help and they work hard to get you what you want. My Salesman Henry Collier was amazing! I came in on my lunch break and he had me in and out. Excellent service in a timely manner. You can't beat that. I give my Salesman Henry and the Mac Haik 5***** and I've recommended anyone that needed a vehicle to my guy at Mac Haik.

bridge Bby

Good people to buy a car from if you are looking for a car!!! Will be back in 2 years to buy another Challenger!!!! :)

Will LaGrange

Great Sales Staff and Service Team! Great deals

Renée Lloyd

I have never in my life been treated the way these people treated me . I will never purchase a vehicle from them again. They will be hearing from my lawyer. Someone needs to close them down. They are dirty for what they did to me. I promise someone is going to expose them. They are dirty and they will pay for it.

Nancy Floyd

Plus 5 stars...Chris Burgess and the mechanic Dee were GREAT... Excellent service...the wait was long but the Service with these 2 was top of the line....

Shelby Peterson

I bought a 2015 Jeep Wrangler from them. Shane Matthews was my salesman and he made the process very easy and all parts of the process was simple with no hassles!!! I would highly recommend this dealership and salesperson! Everyone there was extremely nice! GREAT PLACE TO DO BUSINESS WITH!!!! Thanks again to Mac Haik of Jackson and Shane!!!!

Kennette Jones

The majority of the staff were rude and disassociated. They will look you in your eyes and not say hello, how may I help you, etc. Thankfully, I do not ever have a need to go here again. I was completing a task with my husband for his job.

Gloria Taylor

Professional and enthusiatic service representative who took the time to review work order and fees.

Detrius Roberson

I had a great experience with Marquise Harris he got me In the car I wanted if you ever go to Mac haik ask for Marquise he’s a great sales person

Alexis Lindsey

Good service, very friendly, and great deals!

Ann So-Blessed

Nice cars.

Kayla Gary

My husband and I brought a 2013 Dodge Challenger R/T here on 9/3/2016. I must say this was the BEST car buying experience I have EVER had. Brandi North made sure we were satisfied with our purchase. She was honest and patient. She wasn't going to allow us to settle for something we didn't really want. She went above and beyond to make sure everything was perfect(even came in on her off day☺️). As long as she is here, my business will be here. Thanks Brandi and Mac Haik

Letizia Hayes

I bought my first car with the previous company and had all my service work done with them so I came back to see how the new dealership (Mac Haik) was. I was happy to find out they have multiple dealerships, not just in Mississippi, so they should be around for a very long time given their great history. Even though they didn't have exactly what I was looking for in a pre-owned car, they were eager to assist me with the options that were missing. I have to say it was well worth the many trips (100 miles round trip) to get my car from Mac Haik!!! They won my trust and all my services needed to keep my car on the road. Thank you from an AF Ret Vet!!

ayanna tuitt@

They have poor service. They have people waiting for hours while they stand around like they are working. They were asked to do one thing but they did what they wanted to do instead of following instructions.

Lydia Satterfield

Nice employees

Haley Black

The best place I have ever worked at! Will Lagrange, Keith Sistrunk, Leo Wilson, and Tony Taylor go above and beyond for not only customers but employees also. I am beyond grateful, thankful, and blessed to work for such an amazing company and team. They truly value everyone and love helping the staff grow.

Hope Anderson

When we find our perfect vehicle, it will be because of Terena Bell at Mac Haik. She has been great in helping us look through the inventory and even alerting us when she sees something that might suit my super-picky hubby, lol. Talk about dedicated customer service! She's been awesome!

Mary Gilmore

Love the vehicle selection!

Anita Bell

Great selection of vehicles to chose from and friendly staff. Terena Bell went above and beyond to show me around. Will definitely be buying my next vehicle from her!

DEMICKO SHELBY

Worse then Horrible...to make a long store short the salesman suggested I sale my old vehicle to pay it off. So after borrowing money to finish paying it off, and calling everyday to check on the deal for my new truck. I always I mean always was told "I'm working on it." The salesman allowed me to use the new truck as a loner until the paper work was done...yeah that never happened. And after hearing the reason why it didn't get done only pissed me off worse. I mean it's not my fault that you and your co worker can not work together...but guess what I had to suffer. So last week I was called and told I had to bring the truck back, if I didn't have a huge amount for a down payment, and this is after I had paid off and sold my old vehicle...so now I don't have a vehicle. And even after going back up there in an attempt to talk to the GM, he so acted like he did not care and blew me off like he wanted me to get out of his face, not to mention he kept talking to other people while I was attempting to tell him what happen. So I walked out with no vehicle and no one honestly wanted to help me. Ended up telling myself it will be a very cold day in hell before I go back and try to get anything from Mac Haik of Jackson, MS

jglenn131 .

Bought my first car today! My salesman Haley Black was on top of things! She got me in and out fast! Thanks so much!

Thomas Hawk

The best group of young men and women you could ask for when buying an new truck

Ernest Brooks

Zae Weathersby, Marquise Harris thanks for all the help. The best salesmen in the Metro area. Go see them at Mac Haik Dodge Jackson, Ms I-55

Sequica James

10 months ago, I purchased a vehicle from Inez. She was the BEST! She didn't try to trick me, nor did she add any fees or had any hidden agenda. The finance people did not try to make me purchase Gap nor did I had to put anything down. I bought a VW Passat. It ran smooth, had leather seats and everything. Unlike other dealerships in Ridgeland, Maik Haik beats them and does not try to persuade people to purchase gap or extended insurance.

Meg Mathis

I had a great experience buying my car from Mac Haik. First and foremost, their prices were better than every other dealership in the Jackson area (I did sooo much googling, y'all), and since they had a large inventory of used cars, I was able to get a car I liked that was within my budget. My salesman, a bald guy named Thomas Cameron, encouraged me to look at the car I really wanted instead of cars that I felt were within my price range. I did, out of politeness, but when we went to work the numbers out, they lowered the price of the car to get my monthly payments where I needed them to be. I am so thankful for this, since otherwise I would be driving a tiny car that was within my price range. Also, my bald guy salesman was friendly and honest. This meant a lot to me since I'm a little girl just out of college and had to go to the dealership by myself. I even discovered a minor service issue a few days after I bought my car and had signed the paperwork releasing Mac Haik from doing any work on it. I called and they not only fixed the problem but put a better part on it, all at no charge. I really appreciate the great experience Mac Haik gave me while buying my first car by myself. I will definitely be back for my next car. Mac Haik rocks.

Mika Terry

The service is wonderful here, they gave me water and went above and beyond to help me find the right vehicle.

Ashley Brooks

Marquise Harris and Zae Weathersby are great salesmen. They were honest and up front with me about some of the questions I had about different cars on the lot. As a woman, we tend to get pushed over with car purchases, but with those two gentlemen I was in good hands from the start.

Josef Suhonen

Fantastic staff with an awesome inventory! Very helpful with any vehicle needs!

Honey Davis

My daughter recently purchased a vehicle from here. This whole experience has been a NIGHTMARE from start to finish. They obviously lied about the financing deal just to get the down payment and let her take the car home now they want her to return the car stating that the financing fell through. I call bullcrap, I have decided to take matters into my own hands and consulted with a consumer fraud attorney! I will not be recommending this dealership to anyone else! If I could rate 0 stars I certainly would!

marvel tate

if you need a vehicle, mac haik dodge is the place for you. my sales person was marquise harris. he made sure i didn't leave the lot empty handed. overall great experience, and good customer service. would recommend to anyone looking for wheels.

Karl Turner

Marquise Harris was my sales man. He was very knowledgeable of the vehicles I was interested in. Searched and found the one I love 2014 Ram Big Horn! If you are in need of a vehicle. Please see him made ever are in need see him .Thank you!!!!

Jon Cotter

Q did a great job getting us in the vehicle we were looking for. He responded to our texts whenever we had some questions after we left the lot, and was very knowledgeable. He helped us find what we wanted and he had no issues getting us set up with a beautiful truck to call our own! Thanks Q!

Nhoj Eroom

Great service, people & timing. I'll take my vehicle there any day .

Andrenette Stephens

They will really work with you in getting the best that you deserve. Caring and understanding. Their customers are there number one priority. They have my car right now.

Shane Smith

Mark Johnson was a new salesman at Mac Haik so I was a little worried, but he went above and beyond to make us happy. He and the rest of the staff really went to battle for us with the finance companies and did everything they could to make sure we could make the purchase. And we are now owners of a brand new SUV!! Highly recommend Mark Johnson and the Mac Haik Jackson Chrysler Dodge Jeep dealership!!!