Reviews of Mac Haik Ford Jackson (Car Concessionaire)

Gary Dawson

Name sounds like someone coughing up a hair ball, but pretty good service.

TreborJ Forbes

♥️

John Macoy

They mixed up my credit score with someone else's. They really didn't care about getting me into a car so I went to the Crysal Springs dealership. They put me in a car with no mistakes made. The drive to Crystal Springs is worth it, don't buy here. Update, came back a second time, 7 months later. I was in the area and needed an oil change. I usually go to Gray-Daniels in Brandon (they are great!) But I figured I would give them a second chance and try getting an oil change at this location. I sat and waited for an hour before someone finally came up to me and asked if they could check on my cars progress. He told me, not asked me, told me that I had only been there for half an hour and that it will be another half hour before they finish. Hour after he told me it would only be a half hour more, I finally got to go home. The ford dealership in Brandon (which I usually go to) only takes about 45 - 50 minutes to change my oil. At the Brandon location everyone always looks busy and I applaud them for that, but here, the most I’ve seen from an employee was a mild sprint when he was headed towards the restroom. Trust me, the third time will not be a charm for me. I implore you, go to Brandon, go to Crystal Spings, go anywhere but where unless you want to wait for double the time you will anywhere else. I don’t care what hoops you have to jump though, don’t go here. I wish less than one star was an option. Also, if you make the mistake of choosing this dealership, avoid at all cost Trey Decell. I showed up to the dealership at 2:20, so Trey’s official time the job started was 2:32. Well at 4:20 I asked, in a polite manner, why it was taking two hours and if there was anyway they could rush it because I had somewhere to be (of course, I did not make it.) and Trey lost his sense of self control and self respect and told me there was no way to rush it and that he can’t just drive it out without any oil in it, that would tear up an engine. So if you can’t find anyway to avoid this place, at least avoid service reps who can’t control themselves from lashing out on customers.

Eddie Griffin

THESE PEOPLE DO NOT HONOR WARRANTIES I SERIOUSLY ADVISE YOU TO TAKE YOUR MONEY ELSE WHERE OR YOU WILL REGRET THE DAY YOU BOUGHT A 2019 F-350 AND WHEN THE BRAKES GET WORE OUT THEY MAKE U PAY FOR ROTORS?? OOOH OK IM A ME HANIC NOW WTH????

Mississippi Resident

My car was taken in for a recall and one other repair. Car was there for a week and when picked up the recall had supposedly been fixed but the other repair was still clearly not fixed. Took the car directly back and it has been there another week and a half and still isn’t fixed. We were told one part care in and was being fixed but technician broke something else in the process. Another part had to be ordered and after 6 days we were told the part still wasn’t there. In this day in age how can it take 6 days for a part to be shipped? The worst part of this whole ordeal is that we keep being told we’ll call you and let you know something. Not even once has anyone called us. Any info we’ve gotten is because we had to call them. Mind you we haven’t called everyday b/c we understand things take time and they’re busy. We’ve called 3 times during this 2 week process so we aren’t bugging these people. Today when I called and told them who I was and why I was calling I literally got a sigh on the other end of the line. I’m beyond frustrated and worried that my vehicle may not be fixed correctly even when I get it back.

Jon McDonald

Great sales experience. Good job.

Danny Oberle

Great car buying experience!! Rick Rodenbaugh was absolutely wonderful to work with and was very helpful and knowledgeable! I should also mention he was very patient while we made our decision!

Joanna Ayers

Thank you to Justin for resolving my appointment issue and fixing my A/C free of charge due to the initial bad experience! Very happy with the service and will return for further business.

Chiquita Campbell

As a new car owner I never knew I would be able to get in a new car until went to Waston Quality Ford. They were patience with me & knew what I needed. Thanks for the great team work that the staff provided for me & keep up the good work. Signed New Car Owner Signed

William Hanna

I called ahead to see if they had a vehicle for my wife to test drive. They called me back with a point of contact and waited for my arrival. Nice dealership. They had the vehicle in stock. They allowed us to test drive them, and they weren't pushy at all. I hey asked all the right questions, getting right down to the point of what we wanted and left us with a ton of great information. I felt impressed considering I dont care for salesmen too much.

Tramaine Harvey

BEAUTIFULLY AND WELL EXECUTED CUSTOMER EXPERIENCE!!! SERVICEMEN AND MANAGERS ALWAYS SMILING!

Mary Porter

Overpriced. I've had 3 Fords. But now don't know if I can afford one at this location.

Jay Hill

The experienced team at Mac Haik is by far the best choice someone can make when making such an important decision. Trust is important to me and you can definitely TRUST that you’ll be treated fair. Jay Hill Madison MS

James Franklin

Nice place very prompt

Diane Duke

Oil change today. Quick curtious staff.

Harold Flanagan

I am pleased with your service... first time using Watson service because I just recently bought a Fusion... so yes ,everything went well... a little bit of a wait but I was in no hurry...I will return for follow up service as needed

Steve Phelps

Getting rid of a good running truck after 19 years was a tough decision but Jason & Kyle from sales we’re outstanding in explaining all of the features and answering all of our questions we had in deciding to purchase a 2018 model. Mark in Finance made the purchase process smooth and actually helped us in choosing some additional service/extended warranty options to keep our investment working for a long time. My wife and I both felt very much at ease that we had made the right choice by going to Watson Quality Ford again for our truck purchase. Thank you to all who helped and keep up the good work!

Michael Conguista

The service department is slow, often requiring days before getting to your car. They won't provide a loaner even if your car has to be there for over a week for a recall. They broke a part on my wife's car half a year ago and have promised to fix it on at least three occasions but have not done it yet. These people lie and treat customers like they are doing you a favor by taking your money.

Nicole Burkett

Johnny G. has been such great help since i purchased my car kudos to you Mr Johnny

Clifton Wright

Purchase a new car for my son. My salesman Mr Deals was the best. Thanks

Russell Kyzar

The service department personnel were great. Didn’t like the new online system for setting an appt.

Teresa Richardson

Never will shop here again only showed us two cars didn't asked what we wanted or what we were looking for.

Thomas L. Martin

very good quality service

Kim warden

Loved my buying experience here! There was no pressure to buy the car I test drove, even though I did because it’s awesome and I got an awesome deal! If you need a car, go see Robert Jobe. He was awesome to work with.

Rene Watkins

If you're going because of Repo Joe, they do not have any vehicles that they show on TV or say on the radio. You might have a better chance going somewhere else

CunningWorker Productions

Shot a commercial for them this morning. Great staff and friendly and they have a wide selection of new and used cars.

Keith Simmons

Have been dealing with Watson for 12 years and never had nothing but the best service and respect.

calhoun milloy

bought a ford ranger 1992 from watson quality got good price xlt model end year had 88 miles on as demo. put 500,000 miles on this truck 5 speed 4 cyl 2.3 never put a wrench on this truck other than reg.maintenance time belts ,clutch.exec. was a good running truck, like well tuned time piece.since 1983 have had 6 rangers always good performance mileage.the engine block superior.now researching the new 2018-19 model. miss the 5 speed manual.

Willie Bozeman

Very nice staff and timely service..

SJ Jones

I took my truck into Watson Ford for a quick service call just to get my tire, that had already been fixed, switched with my spare and put back on my truck. I had been to 3 dealerships prior and none of them could get me in within 2hrs. Even outside of them getting me in and out, the guys helping me were Very friendly and helpful.

Isaiah Reese

Very poor customer service...As a person who strives in customer service, my experience here at Watson Quality Ford was not satisfactory. I was told by a salesperson here that I couldn’t check out and do a test drive on a vehicle unless I was buying. Also, after speaking with a manager, a different salesperson came to assist me but test drive was not helpful because salesperson did not offer any special qualities about the vehicle until I had to ask myself and left me to look at vehicle on my own. What kind of service is that? I asked to speak to manager again. The manager appeared not to be concerned with my complaint. I was told that the salespeople work on 100% commission, which does not matter because anyone who walks through your doors is a customer until the time they leave. I was not pleased with my experience here.

Sherry Bouler

love getting my car's oil changed here. great service

sharon brown

My experience at Watson Quality Ford was great! Eventhough I did not purchase a car at this time, Ed Brown was a great person to work with. Mr. Bown had good customer services skills and was knowledgeable about the vehicles. He has made me see car purchasing in a whole new way.

Beth Wiles

Everyone from the service person to the cashier was extremely helpful and friendly. The lady in the cashier area was very nice, even remembering me from my last oil change. She made me feel like family. She is the lady with frogs on her desk.

Troy Seals

Recently bought a 2018 Explorer XLT. Salesman and entire process was professionally done. Special shout out to the salesman, Shane, super job. I was pre approved, so it took very little time.

Bird Dog

They sell a lot of vehicles, so you can get a pretty good deal.

Tennille Newell

Ms. Jackie Gowdy was great! She came right out to assist and she wasn't overbearing. If she can find what we are looking for, she most definitely will have a buyer.

Landi Pickett

Everyone is very eager to help you make sure you get the purchase options available that are going to suit you best. At the end of the day you know you’re getting quality help as well as a quality vehicle.

A Google User

My husband and I drove 2 hours to purchase a used car from Watson. We give our information along the way. And I had been speaking with someone the Thursday and Friday before we arrived Saturday afternoon to look and test drive the car. When we arrived we look at the car to make sure it was as described and clean we found that the middle console was nasty with this weird blue powder substance. So they didn't clean that part out, it also had dog hair in it. Which is things I could clearly get over and that could and was partially taken care of. We then took it for a test drive. Which was great. When we arrived back at dealership we were checking out the dash options and I saw that the oil life was at 34% I asked our associate about it whether it was serviced and she said she did know and would ask. As she was inside my husband decided to check for oil leaks amongst other things and he managed to find rust on the undercarriage Not only was that a disappointment and a deal breaker but I was also advised that the car they were going to sell me had not been serviced and wouldn't be until the following week because service was closed. The tire pressure was also at 25psi on the front driver side, with all the others at 33psi. Which could have been a problem while actually driving down the road. When I had spoke with our associate the day before and Saturday she proceeded to tell me that the $27,888 was a great price for the car and competitive it was not and its still not. That it had tabs in the head rests(there was not). I'm not sure if she knew what it was. I feel like they were trying to validate the price for a Chevy Tahoe with 119xxx miles just because it had a ranch hand bumper and a roof/cargo rack. Wish I had known before driving the 2 hours we drove and letting them run credit.

Zachary

found a roll of tape in the engine compartment... oil wasn't changed, car was NOT cleaned at ALL... you would think they would clean up a 14k car a bit better when they are selling it...

Kevin Powers

Fair initial customer service but it took 2 1/2 hours to change oil. Had to get another customer service agent to help as mine left for lunch. Would recommend next time going up 20 minute oil change. Oh, they did not even run the cast through the car wash.

J Myers

Johnny Grishby!! Is the Best Salesman ever!! I purchased my car and my truck at Mac Haik Ford and Johnny G sold me BOTH vehicles!! Best Prices and Service is a 10, I promise you won’t be disappointed!! Go see Johnny , he will take GOOD care of you!!! I am a Very Satisfied Customer thanks to Johnny and Mac Haik Used Car Manager Jerry Tavares!! !! You guys are the Best!!!!!! #MacHaikFord #JohnnyG #JerryT

Heber Simmons Jr

The best place to take care of my truck! Always treat me like family!

Paul Loyacono

Quick and easy process. Customer for life!

Alan Tani

Good deal, but, some how lost my licence plates ( Tags).

Kendria Haley

I took my car into Watson Quality Ford April 24,2014 with complaints that the car sputtered and quit on me. The Service person Quincy helped me with signing in and getting my car ready for service. I got a ride to work by a very nice lady who gave me a card for my service person and contact information because he had failed to do so. I good few hours went by, and I had not received any updates or calls about my vehicle. I called the contact information given and got no reply. I was finally called back that afternoon regarding the vehicle, they told me that it was ready. I had to ask what was wrong with the car. They told me that the car failed some sort of test dealing with the gas and that it was resolved. I took the car back and since then I have been stranded 3 different times for the same thing. The car not wanting to crank. I took my car back this morning 5/5/14 and told the same guy that the issue remained. He goes into this whole rant about the battery and that they only fix what we as customers tell them what is wrong..... I mean, Who is the consumer and who are the professionals? Why would he say that? I had no clue what is wrong with my car and do not care about the battery amps that he discussed I bought a new car and pay for extended warranty to avoid situations like this. He went as far to say that I had only brought the car to them one time and that I did not come out of pocket anything. He made it seem like I had to take what I could get because I have a warranty on the vehicle. He was rude and it was not necessary at all. I finally asked him could they fix the car or not he said that they could and that it would be placed in line and that he would call. I know he won't call and it is unfortunate that you have to beg a company that you spend money with to do their jobs. The frustration that this man caused me this morning was uncalled for, and completely unnecessary. Either you can fix the car or not. Customer service is simple. Ask for service, and complete the service! I had an awesome experience with the sales group and financing people when I purchased my vehicle, but every time I take my car to their service center It is always something. It takes them too long and they cut way too many corners to provide the "quality" service they claim to have. This is my last time being treated like a nuisance instead of a valued customer. I take my business to FORD in Brandon. At least they appreciate your business there.

Jane H

The honesty, quality, price and professionalism at Watson Quality is unsurpassed!! I was totally impressed with my service advisor, Jason Massey. I knew I needed tires, but beyond that i am mechanically challenged. Mr. Massey kept me apprised of the work my car needed and the price. My car runs like a dream! Thank you for an excellent service advisor and the wonderful mechanic that worked on my car!!!

Don Gosnell

I'm giving a 5 star however I was not giving all the details not interduce to service wasn't informed about the packet owners manual and other stuff and just my opinion misinformed about gas mileage sticker says 22 miles per gallon went to Midland Texas interstate all the way 16 mpg at the most. But I have now so I will live with it.

Rebecca Worsham

Always so friendly and fast service! Great shuttle service too if you need to get to work.

Jimmy Speakes

Wanted $38,000 for a 2016 F150 Lariat with 83,000 miles on it. I ended up buying a 2017 F150 EcoBoost Lariat loaded to the gills special edition for 35000 from drivers select in Dallas. I even forewarned these guys not to play games with me when I went in there and they did it anyway. So I walked out never went back

BILLY LAMB

Shane Lane was great. I live in Diamondhead, Ms and I made one phone call, sent 5 pics of my trade in, and the nest afternoon my new truck was delivered to my circular driveway. Great trade in value and best price on my new truck. Thanks Shane and Watson Quality Ford.

chico drain

Best service and best vehicle I've ever purchase. Wasn't even there 30mins.

Karen Craft

I finished with an appointment in North Jackson earlier that expected so stopped by to visit with former coworkers and friends. As always, a great bunch of people doing a great job! Love my WQF family!

Nelson Byrd

I recently had my F150 in for service for some warranty work and could not have had a better experience working with Trey. Kept me updated throughout the process and helped in every way to keep it from being an inconvenience to me and my business. The service manager himself, Bubba Holly, also came out and spoke to me on the day of pickup and was very friendly and made sure that I had been taken care of. While I did not purchase my truck in MS, this was certainly an experience that will have me coming back when it is time to purchase. Thanks for the quick turnaround and friendliness.

Lea Schaub

Could hear them cursing about customers in the managers office. Horrible

NICHOLAS MALLARD

5.0 /5 Best customer service I've ever experienced while purchasing a vehicle!! The process was so easy and smooth thanks to Mr. Dwayne Neal!! He is a wonderful salesperson and an even better person in general. He should be greatly valued by this company!!! Thanks a bunch Dwayne and thanks Watson Quality Ford! You have gained a lifetime customer and an entire family!! Please take a moment to review us on one of these popular sites: Google Yelp -

Rex McCain

Very pleasant experience buying a truck.

Just Lu

The service department here is a JOKE. Getting ANYTHING done outside of basic maintenance is apparently a real problem for them. They are inept, not very knowledgeable and not customer oriented unless you allow them to do the ((((overpriced)))) repairs. I have brought my car in with legit concerns on several occasions and they have been brushed off, ignored, or not taken seriously each time. They actually let me drive off the lot with faulty brakes today. With no precautionary warnings or any additional advisement/instructions (I strongly believe I have a gross negligence case on my hands)... I would not recommend purchasing a vehicle or seeking service from them. They are terrible. !UPDATE! It's 6 hrs later and I am now in a brand new 2017 CHEVY Cruze. Please go see Quay McAfee at ROGER DABBS CHEVROLET! You will not be disappointed!!!!

cecil otto

It's fine, people actually talk with you

Roosevelt Newsome

The service that I received at Watson Quality Ford was exceptional much faster than I thought it would be

lee jr

This place is horrible!! That make promises they can't keep! And they have picks and chooses to who they sale too. My sister got a car with no job and a ssi check. I own a business making over 30k a year and I get turned down because of my student loans!! Guess this company cater to females only!!

David McDowell

Just down the road there’s another Ford dealership. Push your car past it to reach Watson if you have to. They are honest, affordable, and kind.

Angela Morris

They give very good service and information about your car. The reason they didn’t get a 5 was they don’t wash your car or vacuum it afterwards.

Mark Taylor

Mr.Charles Taylor was awesome he was attentive to our needs,He wasn't just selling us a car but a lifetime commitment to the Ford Motor Company.Its rare to find people who not only believe in the product they are selling but go beyond the scope to share that vision with their customers.

Greg Collins

Great staff and people

Scotty Jobe

They was very professional and courtesy I like going there to get my oil change in my f-150.

Jerry Ue

Continue on my words from last post. Mr Service Manager. I know you have more experience than a 21 young adult. But what I want is just the Good service and attitude from you guys in business perspective. I know elder people always right but sometime they made mistakes too. You still don’t wanna admit that you have the wrong judgment on my dashboard. I know, I won’t argue u with that anymore. But plz, giving us help not ur tone. No personal attack, just telling what I felt from there today. Last thing, For that loaner car that young couple already drove. Can someone give me a answer for what’s going on? Why the sales department have more privilege than service department? Why a person who bought car from y’all have this secret deal not me? I didn’t bought my car from y’all. I do apologize first. Honestly, Thanks for giving me the option that I probably can drive a loaner car this week. You guys are much better that those dealership who don’t even mention this at all. No worry. My 2 review will be changed from 1 to 5 stars after u guys see it

Keith Dale

I recently visited your location looking for a used car for my Mother. I was greeted and helped by Everett. He was very professional and made my car shopping experience very easy. He let me know from the start that he was there to help me with what ever I needed. He was very knowledgeable about every vehicle I looked at. He was not like any salesman that I have every dealt with. He wasn't pushy, he was helpful. He is an asset to your company and should train all your salesman. I will definitely recommend him to all my friends and family. Everett ROCKS!!!!

Leonard Winters

Thank you to David, Johnny, and "truck man" for helping me and my family get our awesome truck! Total pros and would recommend them over anyone in the area by far. by FAR!!!!!

Altra Carter

I have bought 2 vehicles from Watson and am now looking for my daughter one. Salesman Dwayne Neal rocks

Thomas Morrissey

My service was prompt and the employees were friendly!

Elizabeth Munguia

Not sure if I wanna go again

Krista Sanders

We love Mac Haik Ford!! They treat us like family and we couldn't be happier with our new Expedition!! Thank you!!

Victoria Roberts

I have had my new Ford Fusion from Watson Quality Ford (Robert Jobe) only about two weeks. I got a notice of low tire pressure after going over what I thought was a pothole although I hadn’t seen one. My car handled perfectly as I left the interstate and had AAA come to my rescue. I was first in line for service and was sure it would take an extremely long time. The associate who helped me was so knowledgeable and professional. After the tire was checked he informed me that something sharp had puncture the tire was. I was pretty sure this the case. When he told me he had already checked for availability of a new tire. It only took about two and half hours, I was treated well, and most important my new beautiful car is just like new again. That you all!

Rellik

3rd truck I've bought from them. Most sales people are hardworking and eager to please. High quality service department that can take care of any needs.

Donovan Vanek

To start with, Amanda, our sales lady was awesome! David the Business Manager was great to work with. Overall the experiences I've had with this dealership have been great.

Dave Zavoina

The servicing went very well, but there were two minor hiccups. First is the online service registration process, after the service was completed, I received a notice that my vehicle was ready for pickup, and right after that I received a message that I missed my appointment and want to reschedule. This has happened in the past also. The second one is that the person who checks the battery capacity doesn't put the positive terminal cover back on the terminal. He does this outside of the waiting area and can see him through the window. He did this on all of the vehicles that he checked. He also checks the wheel alignment at his station. This is a very good process, it just needs some attention to detail. I can get my battery checked and oil changed at many places but I choose the dealership due to attention to detail. It doesn't take 10 seconds to put the cover back on. Thank you.

Randy Gerleman

Routine service went without a hitch. Like always they were friendly, and professional.

Debbie Moore

The friendly knowledgeable staff is awesome. I get my 2013 Ford Explorer serviced as often as suggested. The staff is always kind and the price isn't too bad either. The facility is very clean, and for me that's important.

Ralph Jennings

Rick Rodenbaugh and David Leonard were very helpful.

Jim Turcotte

The service I received at Watson Quality Ford was prompt and courteous. I always appreciate the quality service at Watson.

Willie Wise

Just picking someone up

dd dd

The service department is 4 ⭐️ operation. Very courteous and with excellent facilities. The quality of the sales department is a 1⭐️ or 2⭐️ organization based on my personal experiences with them. I have been a sales person for 20 years. I have only encountered one other group in any industry that is as cutthroat, disingenuous, and predatory in all my life. Unfortunately, after I purchase my next vehicle, I will probably never get the opportunity to work with the good people in the service department again. I say this because there is absolutely zero chance I will ever purchase a vehicle from Watson Quality Ford again.

jerry crothers

I just recently bought a 2017 f-250 at Watson ford in Jackson They are the most helpful people in answering any questions that you might have and most of all they respect you as the customer in guiding you in the right direction and decision on a new vehicle. Thanks Watson Quality Ford. I will never buy from any other place.

Scot Huntsberry

Fantastic service and great selection. Customer for life.

Michael Edwards

I got my front brakes done it didn't take long very professional. Anthony did a ride along with me very respectful and knowledgeable. I had a good experience

Karla Graise

Evertte McBride.. Is a fantastic salesman he has sold me 4 cars.. And take care of what you need and want Thanks

Geno Renaldo

I have to say that if you need a new fleet vehicle or vehicle in general, you need to go see Charles Taylor! I have bought four new trucks over the last 10 years from Gray-Daniels Ford and they could not touch Watson, wish I would have bought from these great group of people years ago!

David Miller

Fast, dependable, reasonably priced, guaranteed. Andrew was my technician, this time, and he was fantastic, but they're all great. I trust their diagnosis. I had to convince THEM. The battery was about dead, but Andrew told me it could last another couple of months. I said change it, and he reminded me that I didn't have to do it today, it might last another month or two. Yeah, right, and then not start in the middle of a dark and stormy night. No, thanks. Change it now. These folks look out for me, even though I didn't buy my truck there. Because of the service department, I'll go back to Watson when it's time to replace my truck.

Betty McCary

Josh was super nice. I told him exactly what I wanted and and he had it waiting for me the next day. Every one there was so friendly and answered all of our questions.

Norris Edney II

Great selection & friendly staff.

Aaron Lloyd

Nice selection but prices was over budget for me

Derek Ingram

Brandon at front counter was nothing less than outstanding. This place REALLY takes care of customers. I felt special and treated with professionalism, courtesy, and kept in the loop during my harrowing experience. Being from out of town and have a place like this take care of you makes you feel at ease, and not like you are being taken advantage of just to get your money. Great job everyone that had a hand in my experience special shout to Nick Haslinger for the attention to detail he provided

Devn Singh

One of the horrible Ford service dealer of Mississippi

Greg Dudevoir

I had an amazing experience from beginning to end at Mac Haik Jackson. The entire staff was friendly, helpful and professional in every aspect.

Archie Henderson

Great service. Maybe I was just lucky. Was in and out in 45 minuets.

Dennis Bledsoe

Very Professional and a pleasure to do business with.

Kayla Ingle

The tech that took my car back to the shop to do the oil change proceeded to rev my car loud enough to I could hear it. Talked to the manager and he acted like he didnt care, saying "boys will be boys"

Aaron White

Courteous, fast, friendly. I always come back. I bought it here, I service it here. I'll buy another one from here. This is my dealer.

Alaine Ainsworth - Evans

Clarissa was so helpful and worked with me to help me find a great car! She's charismatic and funny, and made me feel at ease. I can absolutely tell she is passionate about her job and getting people in the right car! Love Watson Ford, and they have more than just Fords! If you are in Jackson, and are losing hope about finding just the right car, bring your butt HERE!

Tom Watson

Process was quick and easy and Customer Service staff was professional and great to deal with.

Anthony Brown

Great work, fast and good service except for the caps that go on the 4 tires i purchased. I am glad I have a Ford F150 with an extended warranty and I will buy my 3rd truck at Watson. I would like a call back to get the cap installed. I do not know if I have air or gas in the tire

Ladyy Love

Don't trust the service dept. It honestly needs to be shut down. No wonder their used car lot is suffering, no one that has ever done business with them returns. Looking at the other reviews, I'm not surprised. Never make the same mistake twice.

Raquel T

These people go above & beyond to make sure their customers (well me at least) are satisfied! I came & bought a car Friday. I attempted to take my 10 & 12 year old boys for a ride & realized their legs were toooo long for the 2017 Ford Fiesta. Today is Monday, I came back & asked if I could trade for a bigger car but with similar payments.... Mr. David Leonard, the finance manager, said he'd try.... he did try & he also succeeded! My notes went up only about $18 for my new 2017 Ford Focus! They didn't give me a hard time about the trade and they were prompt! Great customer service from great people! Thanks Destin, my salesman, Mr. David & Mr. Ryan (he had a hand in somewhere

Monica R.

Very pleased! Mac Haik Ford is very professional and courteous. Service Center is quick. Highly Recommend this Dealership!

William D King

Great place to do business.

Beau Knows

Spent $60,000 on a Shelby GT350 and $70,000 on a Lariat F-350, both within a 2 week time frame. Shelby had issues from the 150 miles it was driven prior to me purchasing it. Some of the issues were fixed, after 2 weeks in the body shop. When I came to pick it up, both door panels had irreparable damage and I had a flat tire. So what do they do with a flat $500 tire on a brand new Shelby? They put a plug in it.. To say I’m highly aggravated and disappointed in the way I have been treated after spending $130,000 in 2 weeks there is an understatement. My brand new Shelby may as well have been a used car when I purchased it. Be warned with shopping at the ‘big local Ford dealer’. Apparently, once you leave the finance office, your ‘importance ‘ level drops significantly. As someone who purchases 2-4 new vehicles a year, my business will be going elsewhere.

Elizabeth Porter

Thank you for my new Ford.

Michele Blocker

Plenty of sales personnel but service is the issue. Service is not provided or even scheduled in a timely manner.

yue jerry

Service department manger, the person I respect the most, my elder, is "the toughest'' person I have never met in car's customer service before. First, I was not shouting out to you because of my anger. The reason is as a customer, I want to get the best solution on my car's issue. According to the standard procedure. when owner's car need to be repaired for more than 2 hours, dealership should ask their customer whether need a transportation to go back to their home. There are 3 ways. 1: Asking them is anyone who can pick you up. 2: Giving them a ride ( shuttle) 3: Offering a loaner vehicle. Mr Bubba asked the first two answers but not the last one. Which I understand that from a dealership perspective. Cuz it will increase their cost. But, what I found out is that, a young white couple(yeah, m Asian) dropped off their Black Ford Escape(The bought from here, I will address it later) after me, and them, about five minutes later, A representative drove a white Hyundai Sonata stopped by their front. I was wondering at that time: "They just said they don't have any loaner car at that time. May be its not a loaner car ?" . So, with this curiosity, I asked them to see my thought is right or not. To my surprise, it is a loaner car indeed. I felt extremely offended by someone, why they can get a car immediately from them but I can't??? May be they are a whole family with two dog foods in the trunk, m just a hopeless student from China? Here's the conversation I had after I saw this situation. Me: Did u just see 30s ago there's a couple dropped of their car to service and get a loaner car ? SM: Sir, That is a used car. Me: What used car? That's a loaner car I confirmed with them SM: They actually bought their ford from here(Waston Ford whatever), but that car is belong to used car department, I don't have the right to let your drive their car cuz I will get fired if I do so. The may have some deals with those used car department People.I don't have the right to do it. Me: .......................10s silence. No matter what, that is a loaner car. I really need one too. SM: WHY DONT U DRIVE UR CAR BACK. LET ME GET YOUR KEY. Me: What is wrong(with you)? (Did I say I wanna drive it back or did I really force you to give me a loaner car or did I refuse to ride the shuttle?) He just turned around and walked straight to his office. Machaik Ford, is this how you treat your customer. I haven't finished my conversation, and you guys already prepare to push me away? I followed him to his office, I was sitting there and let him sitting down too, because I want to talk with him peacefully. He won't. He thought I was ordering him. Me: Give me the name of that used car service manager. I wanna report him since you are so strict with the rule. SM: No, I won't. listen to me, I have no right to get that used car for you. What if I made a schedule for u and put u on the waiting list to see if there is any vehicle(belongs to service department, around 20 vehicles) returned, I will give u a call and let u drive. Sir, why not you just offering me this before these long conversation? why not came up this idea instead of pushing you to explain where does that couple's car came from. OMG, I don't think this is a service department, It's free market. we have to argue/bargain with Customer service to get our own right back. You always made me feel guilty just like I did something wrong and you are the absolute right person to control everything. I'm not owe you anything, you saw me, asked me questions, filling up the record, give me the explain on how to fix that car, is what you should do as a professional person. I really appreciated that. I also said to you sorry for bothering you again. What you shouldn't do is your weird tone. No matter how hard those people you dealing with, Those people are always your customer waiting for help. You were just pushing me to the edge and let me take the action first. I assume that if your car is broken, and you meet a service man who place himself above u. What do you think? Will you happy with that?

Eli Fulton

Friendly and knowledgeable staff. Service was done on time

Clay Baldwin

I purchased a used car from Watson Quality and had a good experience. I recently took the car back after 2 years for a 100k mile service. That was something I wanted the dealership to do. The outcome...Far too expensive for what you get. As far as I know, the work was completed to standard, but the cost outweighed the benefit. They kept the car 3 days and I picked it up on the 4th day. All that was really done was replace plugs and clean the injectors and that cost nearly $500. I specifically asked for other work to be done. Just the rear brakes were $180. Ridiculous. Replace the thermostat, over $400 to replace a part that costs $40 at any parts house. Horrible. They called and tried to sell me a replacement of my master cylinder, over $500, and I said no thanks. I can get that part replaced for a fraction of that price. When I picked up the car, no one sat down and went over what was done, or asked if I had any questions. They herded me to the cashier window where prompt payment was expected. I had to stop a service rep and ask if the transmission fluid was changed on a 100k mile service (I would expect so for nearly $500). He fumbled through the papers and said, "doesn't look like it." I asked if the levels were checked, and he said, "yeah it says here they checked all fluid levels." I can read. I was expecting a bit more explanation, but no. Everyone knows the dealership is an expensive place to get service work, but you expect to get what you pay for. When it comes to service work at Watson Quality, you do not get what you pay for, but you sure do pay a lot for what you get. I will not be going back. You asked for a review, there you go.

Ka-Darrien Mallett

After my short experience at Watson Quality Ford, I will honestly say it was less than satisfying. I had been looking online for a pre-owned vehicle. I saw Watson Quality had two cars that I was interested in listed online. I began to email their sale’s manager to obtain information about the two vehicles of interest. I should have taking the first signs of a red flag as while I was trying to obtain more information about the car I had the most interest in this quote unquote sale manager kept sending me the wrong information ever after I corrected him along with sending him the vin number. After I correct him again, I continued to email him from last night up till this morning with the pretense that the car was still available. Oddly enough the sale manager stop replying to my emails, I assume that he was busy and didn’t have a chance to reply. After I got no reply, I decided to drive out to the dealership and see the car for myself just to find out the reason I couldn’t get a reply is because, the car got solded the night before, while I’m not upset that the car got solded. I’m upset that the staff wasted my time. If the car was solded this “sale’s manager” could have easily replied and said the car was no longer available. I have yet to get a reply. My second issues is with the poor salesman that, called himself assisting me was very unexperienced. I don’t feel like he wasn’t taking me seriously as a customer, his attitude was very dry. Even after I found out that car I wanted was unavailable the salesmen showed zero concern like it was no big deal, then proceeded to try to push another car that wasn’t equivalent to the one I was looking for. Needless to say he could use a lesson in customer service and in making a potential customer feel welcome. Thirdly, in this day and age where online shopping takes precedents, it is imperative that a dealership that has been in business as long as Watson Quality Ford keep there inventory updated, and that they have a competent employee responsible to handle this task. I honestly don’t see myself trying to do business with Watson Quality Ford again.

Calvin Stubbs

They got the good whips

Brad Reed

I have serious lack if faith that the "techs" have actual training. My company has dropped off 3 veciles there for maintenance and on 2 they cant seem to do basic air in tire checks as well as reset something as simple as the "change oil soon" setting. Then two of them come back with busted blinkers. The third has been there for 3 days and i still cant get an answer on time because out of all the service reps they have not one can answer a phone. And since when do you need 3 different reps to look at doors, oil, and tires. This will be the last time i ever use Watson quality Ford and will not refer them.

James Fortier

Kyle and Michael did great and are two great guys!

Valerie Harris

Less than impressed with service writer Bruce. I was sent to pick up a car for a mutual customer and besides being visibly irritated with me, he was rude and un-apologetically hostile with regards to the mutual customer. Bruce was unprofessional and his ranting was not appreciated.

Ashley McWilliams

Very friendly and helpful service staff.

Steven McKinley Williams

Great place to do business! Josh Corr is a great salesman! He took his time and made you feel like one of the family than just a customer. The entire Mac Haik Ford staff was very friendly. I like their customer service and the way they do business. It was very much worth the time spent. I recommend them to anyone! Keep up the great work.

Brenda Buck

If you really want a TRUE Customer Service Experience, please make sure you go to Watson to see Bernice Baby Boy, William Johnson. He is THE MAN. My experience was worth every minute of the short wait. He's winning personality gave me a new sense of the experience of vehicle shopping. Since we live in a fast pace world as professionals, the short wait was just what I needed. Within two hours, I had my trade in assessed, financing, fill up and driving off the lot. His genuine compassion for exceeded my expectations of Customer Service. With being a owner of over 15 vehicles in the past, this was the greatest experience of vehicle shopping. I would recommend Bernice Baby Boy to anyone who is looking for a great deal and a quality vehicle. I bought what I had been wanting for 8 years - My Ford F-150, because I know only REAL women drive trucks. Go see him. You won't be disappointed.

Louis Spillman

We are repeat customers and my whole family buys from Watson Quality Ford. They are honest people. They treat you like family. I would recommend them highly.

Missy McDermott

Anthony was great. He made our car buying experience pleasant and the whole process was seamless. The finance manager assigned to us was friendly and refreshingly honest. I highly recommend Watson Quality Ford to anyone looking to purchase a new or used vehicle.

Will LaGrange

The best

Anthony Nick

Great people, will try there hardest to work with you and make sure you drive off in a car of your choice

Ernest Riley

Always excellent service.

Billy Bolin

Very professional advisor and service manager. Quality service in a timely manner.

Mel Hoggard

I’m amending my original review. We got our 2017 Ford Escape back after 6 days - a spark plug had broken off in the head and the service department was able to fix it without replacing the entire head. It took 6 days and i am happy to have my vehicle back.

AJ Harris

Great place to do business and get your truck serviced!!

Cassandra Weatherby

My last experience was great . They had me in and out before I knew it.

Stella Gilley

We went for test drives last weekend and chose the vehicle we wanted. The next Friday, we called Elliot and detailed our selections and told him we'd be in on Saturday to make the purchase if they had the pickup we wanted. We didn't hear from him but went on Saturday afternoon anyway. He tried multiple times to get us to buy the demo pickup he had been driving and it was in HORRIBLE condition. It looked worse than most used vehicles; it had scratches, was dirty, had bird poo all down one side, and had dog hair all over the back floorboard and seats. My husband is extremely allergic to canines. We eventually chose a new pickup, sticker price 58,000 + and started dickering on price. When we were finally ready to leave, upset and angry, he literally snatched the papers we'd been looking over out of my daughter's hand and said, "Those belong to us!" I wonder what the big secret was? Got something to hide? After all that, they had the audacity to call on Monday and leave a message asking if had given the vehicle any more thought.

Allison Davis

Great customer service. Our salesman was very professional & easy to work with.

Ben Atkinson

Great dealership to work with. This is my third vehicle purchase and could not be happier with the sales team and the service after the sale. I highly recommend the Ford line-up of vehicles and Watson Quality Ford as my dealership of choice in the Mid-Mississippi area.

Steven McKenlee

Josh Corr was a great salesman! Even the other staff were courteous and friendly. Great customer service. The overall experience was wonderful.

Mary Rose

Great helpful not high pressure. Kyle went above and beyond!

EdomYourDone .

I’ve faithfully come to Watson Quality since I purchased a vehicle from them since 2016. “Trey” in the Service Department is one rude inconsiderate individual whom I’ve ignored but not anymore. I’ve officially decided to take the servicing of my vehicle to another provider.

Hali Miller

This was easiest and quickest I have ever purchased a car. I was in and out in an hour and a half. Dwayne Neal, internet sales, went above and beyond.

wilbur harpole

Chris and Trey were professional and made my dealing with Watson sales and service department hassle free. I recommend Watson sales and service department to anyone in the market for a new or used vehicle or service.

Elijah Hill

Watson Ford, is always a great place to do business, from purchasing to service. Professionally treated on all occasions. Highly-rated dealer and staff. 5 stars!!

Mason Lyons

The staff is off the chain,great crew you got down there

John R

First time experience, no problems whatsoever. It took a little longer than I expected for a regular 5000-mile checkup and some low-tire-air analysis, but it wasn't that bad. I'd definitely come back for at least a regular visit.

tom Jenn

3rd new vehicle purchase from Watson. Best price, fast service and the sales force is great. I would recommend this dealer to everyone!

Kelly Nusbaum

Very friendly staff. I was greeted when I parked. Easy to make an appointment online and service was performed quickly as I waited!

Jacoby Curry

Great experience with awesome knowledgeable staff

Andrew McNulty

Service was fast and friendly until we got to the cashier. She asked about our travels and harassed us about paying her before continuing on our trip to New Orleans. Her hussel was a familiar one, explaining that as tourists we will need to pay to enter a certain part of the city, if we paid her we could get a discount. She got frustrated with us when we refused. I absolutely was not expecting anything this inappropriate from a dealership, there are enough ford dealerships to move on to the next one, as I would recommend.

Leslie Serrant

Getting "The Works" do on my Ford Edge. Great reception and Great ser ice

Amanda Bingham

I was in and out quickly and everyone I came in contact with was helpful and courteous, especially the service person who greeted me and took care of my car.

Anasthia Johnson

I had a REALLY negative experience at Mac Haik Jeep, so when I realized this Ford dealership was owned by Mac Haik I was super anxious, but we needed a work truck, so I gave them a try anyway. I'm so glad I did. We received AMAZING customer service from Charles (the salesperson). He helped us find the Ford F150 that was right for us. And it's perfect! The entire purchase process was easy and fairly quick.

Don Powell

Excellent service department. Highly professional personnel. Very friendly at all our warranty visits.

Alecia Payne

Dana always takes care of my services. She is very professional and kind! I know I’m always in good hands with her and the dealership!