Reviews of Landers Chrysler Dodge Jeep Ram (Car Concessionaire)

Chad Lankford

Quick, easy and great prices. Everyone is very courteous.

Anders Lee

Go see Mike Bradshaw, the "Coach" at this location! Love the dealership I have been doing business there since 1999. Great people who will do their best to make you satisfied. This organization gives back to their community constantly! I have personally witnessed it.

Jeri Hyde

Awesome experience and great service. Very helpful people and Zek was awesome!!!! My hubby is grinning from ear to ear. He loves his new truck!

Tee Mc

Had my Jeep in for service. The battery light came on and they replaced the alternator. They went above and beyond and had me out in 2 hours. I'll definitely drive the 90 minutes to get my vehicle serviced if needed .

Jimmy Turner

Any one seeking a EXTRA CLEAN automobile go see my friend “ROD”. I recently purchased a 2016 Ram 1500 4 door truck. Of course you know I went with the HEMI. KUDOS to ROD, for truly a relax,not pressuring experience. Landers Dodge need more ROD. 5 stars to ROD. THANKS AGAIN

Edward Martinez

Always a good experience to visit , everyone very helpful !

Rob S

This place has horrible service department. I brought my jeep in for rear spare tire holder that was cracked and jeep was under warranty but they said it wasn’t covered under warranty. They kept it two days to tell us it wasn’t covered. After talking to jeep customer service online I took it to wolfchase jeep and they replaced under warranty and got it back same day. We have had other issues as well as service reps were rude and to busy playing game on computer to assist me. DO NOT USE THIS PLACE IT IS MISMANAGED WITH INCOMPETANT PERSONNEL.. I tried contacting the general manager jeff fields but never got any response.

Avian Sullivan

Always professional and timely.

LongLiveHotBoyJuice EGOfficial

I trusted this Location to do my oil change Came back for a transmission service throttlebody service fuel injector service and a tuneup spark plugs and wires $1077 great

Shunta Wright

Their service department is slow, had to wait over a hours to get my car after they call and said it was ready, and it took long when I drop it off.

robin evers

We were traveling and had issues with our truck. We stopped in with no appointment at the end of the day. They were very polite, professional, and let us know that we would not be stranded along side the road. They got our truck fixed so we could continue on our trip.

Jamie Hadorn

I wasn't going to post a review but Landers sent me an email asking me to so here we go. I took my 2018 Jeep Compass in for an oil change and was charged $73. It's full synthetic oil so I understand the price point, however, the staff was not very friendly, they apparently didn't check or top off any other fluid levels as my windshield fluid low light came on the next day, and they didn't even offer to rotate tires. When I owned my 2015 Mustang GT the Ford dealership would change the oil (8 quarts), rotate tires, top off fluids, etc for about $55. This was synthetic blend oil. I wouldn't mind paying the extra if Landers service department would act like they cared about my vehicle or my satisfaction. Also, the windshield sticker said next oil change due in 5k miles but service advisor said they don't want to see me again till 8k miles... update: oil life was not reset either. Oil Change Required indicator came on about 800 miles after oil change. My confidence level that they actually changed the oil is low, since nothing else was done.

Solomon Ghoston

Matt is a really good saledman, I had an amazing experience at the lenders Chrysler dodge jeep and ram down in southaven.

Gwendolyn Thompson

Finally got my car done correct,Stan was great in getting it done

grams grams

Always efficient and helpful. Lamar is always on top of everything. I met a new guy Andrew on Tuesday. He did a great job. Many thanks

Tickle Valentine

Stan in the service department at Landers was great in scheduling appointments for recalls on both our vehicles

Alexis McCall

So far, so good. Not sure if we can come to an agreement regarding price; but, the salesman, Cody, came off as very helpful, friendly, and knowledgeable. Much better experience here than another dealership I visited in Tennessee.

John Davis

They do hard searches on your credit. Even if they don't even have a vehicle that you want. Pain of this dealership is still on my mind. I do not recommend you visit.

Joel Mahaffey

I despise having to go through the time & torment of dealing with dealerships to purchase a vehicle. I have always felt regret after the purchase & uneasy dealing with shady sales personnel. This experience was completely different. I met Hunter on the lot and explained to him what I was looking for (nothing in particular) & price range; and then I left - I was already tired of car searching. HE CALLED ME BACK. Wasn't expecting much, and planned on getting the run around, but this wasn't the case. Hunter was busy so Cody showed me the car. He was knowledgeable about the vehicle & it was exactly what I was looking for. It took about an hour & Cody was bringing the car to my house! I couldn't ask for a better experience. I, myself, don't care who assists me or who I do business with, I don't need to build a relationship, I don't need someone to sell me on a car; the car will do that. Just provide info so I don't have to Google it, and let me make a decision. I never felt pressured to "buy a car today" or that I got ripped off after the fact. Honestly, the experience makes me want to purchase another car for myself! It was such an easy process and great feeling! Now, if this training & integrity can just make it into the furniture market.

Debhora Hobson

Lamar in service deserves more than a 5 star. Great attitude all the way. He takes the time to explain things and isn't pushy. Hunter the young man that takes cars back is friendly and polite also. A nice young man. Mechanics are a little slow going. My job was suppose to be about 2 hours but it was 3. Of course I know why the extra hour helped there pay.

Diana Taylor

Best buying experience! Courteous sales team and Coach got us the best deal ever! We will definitely be back for our next vehicle purchase.

Real Talk

I have never seen a dealership with so few salesmen like this one. I have been there multiple times looking at the new Rams and no salesperson in sight. They hang out on the other side of the lot huddled under a canopy paying no attention to the trucks. I'm going to Collierville.

justin mcmullin

I purchased a car at this dealership tonight and I can’t stress enough how disrespected I felt as I was walking out of it’s doors for the last time. Lets get one thing straight: these guys like to say that their list prices are non negotiable. This is what my wife and I were told the first time we came in looking. It’s also what we overheard another couple being told when we were waiting to purchase our car. It’s simply not true. Our car was purchased at a negotiated price. It took almost two weeks to make it happen, but we got this dealership to come off their list price price. Secondly, if you are told that something will be done when you agree to purchase the car, for example removing the dealership stickers from the body of the car, and then again being told it would get done after noticing it still hadn’t been done when you come to pick up the vehicle and are signing paperwork, don’t expect that it’ll actually get done. After you finish paperwork and the car is yours, you’ll then be told that the dealership “is not allowed to take the stickers off” by the salesman. When you then ask to speak to management about it, you’ll be told the same “we aren’t allowed to take them off”. After you tell the management that you asked for it to be done earlier that day and the car salesman said he would get it done, the management will then ask you to bring the car back tomorrow to get it taken off because they didn’t have anyone in the service department at the dealership to do it. When you express your unhappiness in the fact that you don’t appreciate it when you are told something and it doesn’t happen, he won’t apologize, not even once, but instead tell you that you are making a big deal about something very small. Ultimately, after I told him how this whole ordeal will be in my google review for their dealership, this Manager told me he would rather give me my check back and not sell the car than for me to be “this upset” over something “so small”. This issue was not small to me although it may have been small to you. I don’t expect to be lied to when I’m shopping for a car, about anything whatsoever no matter how big or small. No one does. That’s why you’re getting one star. You’ll get plenty more one star reviews if you continue to treat your customers the way you treated me tonight.

Melissa Moore

All of the staff were very friendly and helpful. They were very knowledgeable with my truck and answered all my questions.

Vell Wilborn

Buying a car here is great but beware of service department they do not explain details of certain services to make an informed decision. Bought the oil change special good for 4 oil changes but after trading vehicle would not honor other 3 oil changes nor do partial refund. A year ago also had trouble with getting the black Friday special honored even though I was there at 7:10 a.m. but tried to stiff me for regular price because he " Didn't know I wanted the 50 percent off" that was good from 7 a.m. to 10 a.m. Really?? I guess this time Stan got his revenge very disappointing.

Gina Wright

Website is confusing. DIRECTLY TO LANDERS PLEASE?

Brian Vaughn

Bought an 80k truck that I still can't get tags for as they sent the wrong amount to my state which also shows me there is a discrepancy in the financial side and have made 17 calls asked for a number for gm told I could not have it. Can't leave voice mail as the boxes are all full, lady from reception counter is absolutely rude, have had to have new temporary tags overnight have two tickets for registration bought truck over two months ago..... Might be returning the 80k truck this week! Wow bad deal

Joe Butler

I had an appointment to have a oil change and tire rotation,on our Ram pick up. The young service writer was very attentive and pull up the information on the truck. Also told him of a slight vibration while driving. The waiting area was clean and comfortable. The service tech came in to inform me that it shouldn’t be much longer. And they were checking on the vibration. The wait was about two hours,but it wasn’t that long considering they did correct the problem.

Donna Kelley

The service provided by Landers Service Dept. was outstanding. We were heading to Tunica for a competition and encountered problems with our truck. Lamar went out of his way to get our truck repaired so we could safely make our journey home with horse trailer and horses in tow.

Sonia Lester

Fast and friendly service is always a WIN with me. Thanks guys...I'm back on the road.

pumpedyew771 fortnitegod

Experience was great, service was wonderful.

Madolyn Charnes

Our representative, Tyrone, was excellent. Listened, checked possibilities, very well versed and efficient. I was so very impressed by his professionalism and personal interest. Our van was properly fixed in reasonable time frame. We would do business with service center again.

lloovveemmee24 .

LANDERS ARE THE NICEST WHEN TRYING TO SELL A CAR, (SHOULDN'T BE A SURPRISE HUH) BUT WHEN IT COMES TO GETTING IT FIXED, ANY TYPE OF SERVICE, THEY'RE THE RUDEST AND THE MOST UNCONCERNED PEOPLE EVERY!!!! EVEN IF YOUR CAR IS STILL UNDER WARRANTY!! WHEN IT COMES TO GREAT CUSTOMER SERVICE IT SHOULD BE ALL AROUND. SECOND TIME DEALING WITH THEM, THOUGHT IT WOULD E BETTER AFTER 2 YEARS, BUT NEVER WILL I PURCHASE ANOTHER CAR HERE, IF I CAN'T GET IT SERVICE WITHOUT ANY PROBLEMS, AND ATTITUDES!! AFTER THE RUN AROUND, I FINALLY GOT MY CAR FIXED AND MR. LAMAR IS THE BEST :) KEEP UP THE GREAT WORK MR. LAMAR!!!

Sandra Martinez

Fast & flawless, very Professional. He waited to take his break to take care of me.

amanda Jones

Landers once again went above and beyond, Jon Tyler was awesome. Answered all questions and worked very hard on satisfying us!!

George Morton III

Lot's of inventory choices. Salesmen weren't all over me like vultures.Would consider them for a future purchase.

Franklin Howard

Travis, the Assistant Service Manager, i believe, was outstanding! He kept me updated on the progress of my car's repairs and he put himself in my shoes as a customer informed of unexpected charges. That was crucial for me. And the technician did exceptional work! He diagnosed and resolved the issues with my car. Thanks Landers for another job well done!

Latannia Norwood

Very good experience with Landers Chrysler Dodge Jeep Ram. We took our Jeep Cherokee there. Tyrone was very professional and took very good care of us. Kept us posted on everything that was going on with our vehicle. Really appreciate that.

Desiree Kitchen

Travis Rogers was my ASM. Travis was very professional and informative. I will recommend my friends and family. My car runs great. Thank you.

John Jones

I told the Salesman my situation and he listened. Told him what I wanted, and he listened. Showed me the best fit for me and I loved it. Best buying experience ever! Great Job!

Chelle Flowers

Parts manager very nice.

cheryl fergerson

This dealer sells plenty of cars, but lacks the capacity to provide quality service to these vehicles when needed! The service department is always overwhelmed which makes the service experience dreadful. The level of customer service is down right ridiculous at this location.

Michelle Sain

The worst customer service ever. We walked into the service department. One guy finally greeted us. But, several employees walked by without saying anything. For what they charge customers, greet me in the parking lot. It was bad.

Natanya Johnson

Great experience

Johnny Wolfe

Very RUDE staff! I called and made an appointment for a Nissan Rouge and when I arrived the guy I had am appointment with (MJ) to see the Nissan was nowhere to be found by any of the staff present. I waited for an hour before they finally found him and then he didn’t even have the vehicle parked up for me to see it. Instead he kept trying to get me to buy a vehicle that was much higher in by price range than the Nissan rouge I set an appointment to see but never got to see! He ran my credit TWICE “WITHOUT” MY PERMISSION!!! Brought my credit score down and never would listen, was rude, extremely UNPROFESSIONAL, and LAZY!!! A complete JERK and I will NEVER come here again not recommend this place! They’re completely disorganized and unprofessional lieing staff!

Alex Antonian

Outstanding customer experience! Sales consultant Jon Tyler was very helpful and communicative throughout order process. Business manager Brad was also very accommodating and professional. All around smooth and pleasant buying experience.

Ricardo Jackson

I contacted Landers Dodge on Friday concerning obtaining a replacement skid plate as well as a replacement rubber piece in front of the spoiler. I was attended to by a very knowledgeable, enthusiastic and professional service advisor named Allie Gallagher who kept be abreast while waiting for the vehicle to be serviced. Allie and technician Lawrence Christian both were extremely personable, honest, in their assessment of the work that had to be performed. Not only did I come away satisfied with the dynamic tandem of elite professionals assigned to me, but should I have to recommend, or more importantly have any additional work done on my 2012 Charger, I will personally request the services of what I now call "my team" :). Thanks Landers for delivering end to end excellence from two outstanding caring professionals. Best Regards! RMJ

Tree Jones

I truly want to thank Landers, the entire team was super nice, concerned and all about great customer service! I recommend anyone to purchase a car from them! You definitely will not be disappointed.

Roxie Jones

No problem. My appointment was at 11:30 am. I was in and on my way within a couple of hours.

Caelyn Newport

After my car was serviced, it was returned to me with what I can only assume to be oil all over the outside car handle, leather steering wheel, and on the inside leather door panel...

Joshua Amburgey

It's a dealership what do you expect. Enthusiastic people great customer service you would think that it would be tow truck friendly but it's not it's actually pretty ridiculous for tow truck operators

Nola Hart

Service is always quick and I trust them to do a good job.

Ciardi Love

I did say that I would change my review based on my experience and I have. My experience with Landers Dodge Jeep Ram was a great one. Although I didn’t get what I originally went there for, but I did leave with something much better and very affordable. Thanks to Reggie, Kayla, and Coolidge for working with me!

Tovah M

I was sent here by Chrysler Corporate Relations!!! Worst mistake ever. They told me Limited Powertrain warranty would cover my repairs, sent me the warranty in writing so I'd have PROOF and that Insurance would cover my rental. After months of more bad communication & confusion, Corporate Relations decided they didn't offer help, but only to document a complaint and maybe mediate. 63 days Later....Rental costs, Parts and Labor all on me for a teardown of the whole transmission just to Diagnose & repair of a Manual Clutch and Flywheel. $ 3,638 Grand Total goes to the owner of the 2nd Jeep Purchased this year!!! Also made aware by FCA that my vehicle IS NOT CERTIFIED as it was sold to me. Nevermind that I was misinformed, mislead, and unprofessionally handled: I have several disturbing voicemails from a Stan Sanders in the service department. On the first voicemail, when the rental was due back for exchange, He left a message saying that, "I need my Rental Car back." He seemed upset on both voicemails but awkardly on the second one, called himself Larry Force while saying he would report my rental car stolen if not received by 12pm the next day. As if there was a problem. When I arrived the next day Larry Force said he didn't call me and wasn't aware of the situation. I let him and the rental clerk hear the voicemail. Larry responded that he knew nothing of a phone call or a voicemail. I asked him to send me the invoice and I'd let him know when I'd be picking the car up. At that time I had no idea of how I'd pay for it.

Timothy Brown

Came in for an oil change on a Saturday. I didn't make an appointment. So it took a while which I was told. I remember that I came to service department once before an was told that it's best to get recalls done thru the week oil changes on Saturday. So why is it a longer wait. If your doing oil changes on the weekend . The process to me should be much faster then a quick lube shop being these are certified mechanics. Also Landers should Invest in building a oil change building. I understand make an appointment but your walk in customers are just important too. Donuts were great.

Leanne Chasteen

Had a great experience with everyone at Landers Dodge- Mike Bradshaw was awesome as well as everyone we encountered at the dealership -- they made it worth the drive to Southaven for our new car purchase! Thanks, Coach, Reggie, Brad, and Jeff for making this happen.

Stephanie Anderson

Excellent Service! Rachel is Professional knowledgeable kind and trustworthy! BEYOND THE SKY IS THE LIMIT!!

Joe McGowens

Dropped my service truck off three days before leaving town. Needed simple recalls done and brakes checked. Left three business numbers for Stan to call if I needed brakes. I left town and Landers had my truck for over a week. Returned eleven days later and truck is not ready. I was told they were " trying" to get in touch with someone because i needed pads and rear rotors. No one at my company ever heard anything from Stan or anyone else at Landers. OK so we shift waiting customers around and we are told at 8am that the truck would be done same day. Returned at 3pm and not only is truck not ready but i am told they still have to complete a recall that the truck came in for 11 days ago. WORST CUSTOMER SERVICE EVER!!

Cheryl Brown

One of the worst customer service experiences I’ve ever had . The sales rep Bryson Walker was very attentive and kind to me up until he found out that I had less than perfect credit. Once he found out my scores were low his whole attitude changed . It changed so much that I even asked him hey are you ok ? He gave me some yeah I’m fine just tired line . That’s funny because you were just super energetic until running my credit. He completely made me feel as if I was less than . Definitely would not recommend this place to anyone.

Eric Ward

Easy car buying process and overall a good experience.

stuart coxwell

Went in to get an oil change had a 2 o'clock appointment and they got us in and out in a very timely manner

Ricky Hazlerig

They must have met there quotes of selling cars and trucks for labor day, because they were way to high on price time I got there. Sale must have been off already. No stars is what I would like to give them. A big thumbs down.

Cheryl Page

On Monday, I had a positive experience. However,, my past experiences have been anything but a royal PAIN! This goes a ways back. We purchased our Jeep from Wolfchase, but Landers is closer, so we get servicing done here. First, get the EXPRESS OIL CHANGE off your building!! EXPRESS??? That doesn't exist! I have never been able to get an express oil change. (I know they do exist, I got all the time in Houston TX on my Honda) Either you couldn't take me or I had to wait hours! Once, I brought my vehicle back 3 times before they finally figured out that the front running light was out. I was told each time it was fine, only to leave and find out it wasn't corrected. Another experience- My dashboard is a beautiful, leather, stitched dash, with CRAPPY adhesive! I mentioned it, I have had your customer service gentlemen mention it, but no one discussed a remedy, until it is not longer covered under a warranty. Now it has to be covered by me at the PRICE of over $3000. Heck, I didn't glue the darn dashboard down, Jeep did! They should fix it. Another Experience-I had my windshield replaced. For no reason what so ever, the cord cover on the rearview mirror falls off. Thank you very much...something else I get to pay for...i didn't replace the windshield...YOU DID!! I love my Jeep. Our daughter has one and we owned one in the past. But, if I have to pay $3000 to get my dashboard repair because of the CRAPPY adhesive used by Jeep, then say hello to my new Lexus!

bruce mcnail

Normally I could give this dealership a 5 star review. I have purchased multiple vehicles from this dealership in the past and I have also recommended Landers to numerous friends and family members who became customers but after my recent service department experiences between the months of June and August regarding multiple Mopar products and multiple factory warranty issues with Landers neglecting to address and repair said issues, I will no longer recommend this dealership to anyone nor will I continue to conduct any business with this dealership. Landers' go to resolution is "issue could not be duplicated"; crazy how the very next dealership I took the vehicles to, the issues were easily duplicated and identified within a few short days whereas Landers had each vehicle for nearly a month a piece and no issues could be duplicated. That's even after I specifically took the service technician for a ride on July 10th and he witnessed the cabin air leak with me in the vehicle; but on July 11th, the vehicle was once again ready for pickup with the diagnosis being..... drum roll please..... "issues could not be duplicated"..... Now lets talk about the clicking steering wheel, I specifically told everyone to remove the clam shell and whatever bolt or nut that came loose inside would still be in there and that is what is causing the "clicking". Landers refused to do so, stating "warranty will not pay for us to look for problems, they only pay to fix problems" so the issue was not investigated. They were more than happy for me to pay out of pocket which they said numerous times but would not investigate the issue under warranty although the vehicle has been in service for less than a year and is well within the full bumper to bumper factory warranty. Turns out, a nut that is used to bolt the steering wheel air bag fell off and become wedged in the steering column, their neglect to investigate the issue caused a serious safety hazard for me and anyone who drove this vehicle during that time period. I was able to remove the clam shell, identify the issue, remove the nut and replace the clam shell in less than 10 minutes, so at $50.00 an hour for labor, Landers basically said that my life and anyone else's life that happens to be driving my truck isn't worth the $8.33 in labor cost that would incur. I have a rule when purchasing vehicles, if the dealership can't repair what you buy, then you find another dealership. After a long time loyal Mopar customer who has remained brand loyal throughout the years, these experiences have caused me to rethink my brand loyalty. Edit: 9/25/2018 I was not intending to place this rating on Google but after multiple emails requesting me to review my service experience from Landers with me asking to be removed from their mailing list each time, I decided to give Landers what they want. I noticed Landers decided to reply to this complaint since it's on a public forum; why did it have to go this far? Why was I ignored when I tried to address my concerns multiple times in a private setting? Landers concern is too little, too late. I spoke with your service manager, I spoke with the sales department, I spoke with multiple technicians and service adivisors, I even emailed Jeff Field directly but the only response I received were blank stares, excuses, and flat out being ignored. It was blatantly obvious that my business was not appreciated then, so why act like it is now?

Timmy Jenkins

Very good customer service. Everything went fast and I was out the door within a few hours. Go see Mr. Wilson and he can find what you want!

Amber Baker

Went for a oil change at this location. When it was finished, I asked when I was paying, if there was any issues. The guy said no. I got to my vehicle and looked at the paper work, and said oil and trans leak. But didnt say where or how big of a leak. Went back in to question it, and was told to wait for one of the side offices to free up, only to be told to make a appointment for them to diagnose it to fix it. So you want me to come back, pay for 7 more quarts of oil, so y'all can fix the leak? When it should have just been fixed in the first place. The things I hate most are wasting money, time, and resources. I could have something falling off, and be told to make a appointment for them to look at it and fix it. I won't be coming back to this location EVER. I do not recommend. You keep on like this you will keep getting 1 star reviews. And NO, I do NOT want to speak to anyone about this because it will fall on deaf ears, and I won't be doing anymore business here.

Suzie Schwitters

Absolutely wonderful place. Went above and beyond to help us find what we needed at a price we could afford Jeron Pruitt was fantastic and found exactly what we wanted. Thank you!!

Calvin Marshall

This place is so unprofessional.and a RIP off that I'm filing a complaint with the Attorney general's office. They charge me 500+.for a diagnosis and kept my car for 4 weeks.They claim my part was on back order and that if they could find it they would have. So I called around and found my own part.I drove to blyvillle ark. And purchase my own part and yet my car was not complete.this was the 2nd week. I called and called no one could give me any information about my vehicle. After I paid for my own part that would take my balance down they come up with another issue and then the price goes back up. Ok I'm still waiting after I tell them to do whatever they need to get it together now my total has gone from 971.-275 696.for the part I bought now back up to 1750.when I go to get the car weeks later that still wasn't complete now my total has increased to 2010.15.im Like damn I bought my own part and traveled one hour and 20minutes to get it.oh we forgot about that. Back down 1750.i pay for it .then I leave its doing what it was when I brought it.I turn around come right back. So they reprogrammed the tcm.transmission control module that was supposed to be done before I paid for it.so I had to wait even more. Finally its ready the car has grease on the fenders and doors and they left it like I hadn't just spent 1875.they were unprofessional and over price everything .I recommend any dodge jeep ram besides southhaven.Im very disappointed because I thought I was going the right route by going thru them.i most definitely should have went elsewhere. I'm filing a complaint Asap.And I bought the car there.calvin banks.look up my file.boss man.my girl and her mother has purchased several vehicles from the Same dealer. Guess we will be looking for another dealer.jijiwana banks.is her name and gloria woods look up these loyal customers. Lost

Bridget Harris

This place is always haa outstanding customer service.

Dave

Stan in service will make sure you're taken care of! I've always said that the sales team sells you the first vehicle but the service team sells the rest and Stan is a good "salesman"!

Greg Carter

Top Notch all the way around. No pressure, very helpful. Picked up my car last night can't wait to enjoy it. Thanks

Jared Smith

The sale for ace here is awesome and always is helpful and professional.

Brandon Hall

Shady, don’t get your car fixed there! Even if you are covered under warranty! Turns into money now in jeopardy of losing my car even when I didn’t get it from them just wanted to check my transmission witch is covered under warentity turns to 1000 dollars. Just your normal crook beware!

SHA WHL

Had a recall on a part for a truck I recently purchased and they got the job done before the day was over!!!! I highly recommend!!!

Eric Walker

Reggie the general manager and Andrew and Lamar in service go the extra mile and really care about taking care of me.im so blessed and thankful for them.i highly recommend them for any automotive service or purchase. They will get the job done. Thank you for all your help.God Bless and thanks.

Chris Price

Landers never fails to satisfy. We appreciate the transparency and great customer service!!

Amanda Josten

We were experiencing trouble on a trip. There was a bad creaking coming from the back axle on our new jeep anytime we would turn or go over uneven surfaces and became worried with 6 more hours to go. We stopped with no notice and explained our problem. They took it back immediately, even with 4 cars already being serviced in the bay. We were in and out within 10 min, creak free, and at no charge. Lamar is who took care of us! Thanks again!!

smiling gratitude rocks gratitude

Great service✌❤

Cortez Fifer

F&I Finance Manage MJ that's in preowned was very rude and unprofessional because I declined his upsale for prepaid oil change service's during signing of the contract. He failed to explain what all the certified warranty covered and wouldn't give us any material. He instructed us to look it up online ourselves. After signing of all paperwork he basically kicks us out leaving us in the parking lot for 8 mins standing until our preowned Jeep was delivered. I've purchased from Lexus of Memphis, Bud Davis, AutoNation Honda, Mercedes of Memphis, and Wolfchase Hyundai in the past. Never experienced this before. The bad part is that he had no clue that I wanted to purchase a BMW X5 after that deal was done. Only thing kept me from taking my business elsewhere was because of the amazing deal Frank had given me on the SUV plus it was certified pre own with just 20k miles. Sales manager Frank in pre owned was awesome and gave me great numbers/service and my salesman Xavier in pre owned was awesome for being a great salesperson. Too bad one bad seed spoils it for all other's.

Del Rus

Great job

Cathy Peters

Was in town for my dads funeral...had my car towed in for a running hot issue they replaced a few of the hoses and the radiator..called and said it was fixed ...cost me $1138.64...we made it about 11 miles before it ran hot and left us stranded. I went into the dealership after a day of no answers met with the service manager Larry Force who was very arrogant and absolutely no help. We were taken advantage of and robbed. I would not recommend Landers Dodge Service Southaven MS to do anything as simple as add air to a low tire. I feel very strongly that this was a racket and we we're taken advantage of at one of the worst times in our lives. I have always believed that I could trust the dealer who should be experts on the product they sell and should explore all facets that could cause the problems to be sure it is fixed especially after a customer spends their hard earned money that that customer receives a safe and reliable and REPAIRED vehicle and if it obviously was NOT repaired correctly they make it right. That was NOT the intention of this service department...their intention was to put a band aid on the problem then when I come back because my car made it 11 miles before still running hot, tell me my option is accept my broken down car or pay then $2700+ to fix it.. had the car been properly diagnosed we could have had the option to spend $3000 to fix it or not but it wasn't and we are the ones $1138.64 invested and still have a broke down car... how in the world can anyone feel this was good business and acceptable? Furious!! Anne Peters

Edward Pope

I payed 2300 to get my heat fixed and I still have no heat.

Brianna Greene

My name is Jonathan Greene. I have a 2007 Chrysler Sebring. For the past couple of years, I’ve had issues with your Service Department resolving and repairing my car with workmanship quality. I will only cite the most recent issue with details. I had my car towed to Landers because it broke down. The engine stopped while driving it and it would not start. Landers kept the car for about 5 days. They analyzed the problem and said the battery was bad. Landers replaced the battery ($178) and approximately 3 day later the car would not start; the battery was dead again. I had the battery charged and drove it to Landers again and advised them that the problem still exist. I paid for a new battery that probably wasn’t the problem. In any case, they kept the car for approximately 3 more day and said the car checked out fine. The Service Advisor said if the problem happens again, bring the car in without recharging the battery so the mechanic can troubleshoot the problem while the problem exists. I went on vacation for 1 week, did not drive the car. When I returned, I drove the car for about 2 days and it broke down again with the same symptoms (battery dead). I had the car towed to Landers again. They could not find the problem. The Service Advisor suspected the problem was with the alternator, although the alternator tested good. I asked to speak to the Service Manager (Larry Force) to express my concerns about this issue. Larry did nothing and did not offer any solutions. His comments were “the car is not broken now”. He mentioned that since the car will start, it is not broken at this point. (I assumed I recharged the battery). The comments he made sounded more like what a shade tree mechanic would say, not a professional Dealership Repair center who should be an expert with troubleshooting and resolving mechanical car issues. He ended our conversation by saying “you can pickup your car, I’m not going to charge you anything”. What? Consequently, I have to take my car to another shop to determine what’s wrong with it. Apparently, Larry doesn’t think this is an issue with my car. Lastly, it took about 2 years to fix my oil leak with apparent rework of several things (e.g. gaskets replacement) which cost me over $2,000.

Jessica Chambers

Highly disappointed in the lack of knowledge but particularly disgusted with the level of non interest and unprofessionalism. Completely wasted my time despite having been contacted on numerous occasions to come in and discuss any options. Driving a manual these days doesnt warrant treatment like a leper. Taking my business ANYWHERE else.

Kristy Clark

WONDERFUL PEOPLE ❤️ Tyrone Ford

mark king

Be aware if they promise something get it in writing before you sign papers or better yet make sure it's done first don't do like we did and fall for the we will take care of that

Tommy Ross

The Service person Stan did not acknowledge my prescence when I entered his office trying to see if my vehicle was ready. He kept going through orders and talking to the technicians that dropped off service papers to him. After about 15 minutes I just finally interrupted him and asked would be please see if my vehicle was ready. In about 15 minutes after that I received the keys. Another thing that was not accurate on my vehicle inspection it showed I declined several items like tire rotation and other items that were not offered to me. I was not satisfied

Steven Rinkel

Jon and Amanda were boh friendly and knowledgeable of the truck

Charley Sibert

Landers is amazing!!! We had a great experience there and have always had amazing customer service. Trey Rogers is the guy to ask for!!! He made our dreams come true by helping us get a brand new ram! He’s the MAN! Ask for him!!!

Roger Stolle

I have bought a number of cars through the years in Ohio, Missouri, Tennessee and Mississippi. I have never felt better about an automotive transaction than yesterday at Landers in Southaven, Mississippi. I'd already had some excellent experiences with their service department before with my old car but hadn't made a purchase there yet. Jon and the team were all fantastic to work with. I mean that. Not just friendly but actually "customer serving"... the entire time. The deal was fair, and the car (Challenger R/T) is amazing. I completely recommend Landers. "Great job, y'all! You'll be seeing me again in the future."

Paul Price

Just got a new Dodge Truck

teddy cavitt

Internet Sales Rep Jon Tyler was personable and friendly. He was quick to reply to my emails and texts and respected my wish of not being contacted via phone.

Heather McClain

Jerry Clayton is the best!!! Thank you for helping me with my dream car!!

Annie House

Had to wait 15 minutes or so before I was able to speak with the service advisor whom had the paperwork for my car. An advisor normally come to the customer upon arrival at the service entrance but not on Friday, March 23, 2018. The one I needed to speak with was talking with two other employees about something other than work when we got there. He saw us come in, stand in front of his office, looked at us & kept talking. It being cool & windy in the express service area was messing with my sinus & allergies so I went to stand inside the dealership, literally about 10 footsteps away where he could clearly see me. He stop conversing with the other two employees to help a car that pulled in when he knew I was there waiting to speak with him. I went to stand back where we were when we first arrived & he still didn't acknowledge us being there & again could clearly see us so I walked in to inquire about my truck. Service is normally pretty good here but not on this day.

Quincy Randle

Really slow setting up a appointment is just a weast of time second time coming to service department been at least 3hour wait each time!

Lia Brown

Worst customer service. Dropped my car off on a Saturday, was told my radio needed to be replaced. This would be the 3rd time it has needed to be replaced. My old dealership stated that it was still under warranty and provided all the paperwork to show that it was. I went back and forth with this dealership for 3 days because they kept telling me it wasn’t, on top of that they still hadn’t ordered the part. Finally on Wednesday they tell me it is still under warranty (mind you i had been saying this the whole time) and that they had ordered the part and would try and put a rush on it. I did not get my car back until the next Wednesday. I was not offered a loaner but was offered to pay for a rental car. I declined because in previous experience I have never had to pay for a rental car. I will not go back to this dealership.

Heather Leppin

Coach was an excellent salesman. Answered all of our questions and was very patient with us trying to find the perfect truck.

khristian thompson

I found the car I wanted here but I lived four hours away and asked the salesperson if they would be willing to deliver the car. The salesperson told me it was no problem and it would be $200 to hire someone to drive it up. Once we get ready to make the purchase, the internet manager (Charles) told me he would have to run everything by his manager. The internet manager comes back to me and says his manager said they couldn't deliver because i could potentially back out. I tell Charles that I'm willing to cover half the delivery cost to incur some liability on the off chance things don't go well on delivery and I choose not to buy. Charles said he would check with his manager and get back with me. I never heard from him so I called the dealership back at the end of the day for Charles to tell me that his "manager" said no because 100 bucks wasn't enough to cover the 1k cost of delivery.....i am an adult and ok with someone just telling me they can't do something but I was insulted that they would flat out lie to me that it would cost 1k to deliver a car 4 hours. Just to note...i had my vehicle transported on a trailer from Louisiana to Washington state previously and it only cost 900. I'm not sure why they acted this way but I wo uld have respected honesty at least Update.... Their response was certainly an empty offer in attempts to looking good to people reading their reviews....i called and there was not an "owner" to speak with so I was forwarded to "ronnie" I think. I left a voicemail explaining the response and left my number. This was 2 days ago and nobody ever called me back. Don't let their response fool you

Micah Best

Twice on two separate occasions, I have needed recalled parts replaced on my vehicles. Each time, my problems were handled quickly with no hassle at all. They even provided me with a rental car until my repairs were fixed. Everyone I have dealt with there has been very helpful, extremely nice and accommodating. Will definitely visit again. Thanks

Carl Gooch

Stan always does a great job taking care of me and my Jeep

LeAnn Summerall

I emailed this location (Lander's Chrysler Dodge Jeep in Southaven MS) concerning a used vehicle for sale. I received a response rather quickly (the same morning) and was able to communicate with the sales representative, Quincy who was very helpful and professional in our conversation. He answered all my questions, and even showed me live pictures. After our conversation I immediately drove to Lander's which was 30 or more minutes from me. Quincy was helpful in showing me the vehicle, allowing me to test drive, getting me a good deal for my trade in, and negotiating finance details. This was the easiest and most pleasant transaction in car buying I've ever experienced. Thanks so much!

Diane Logan

It was great 10 all the way

Khalil Younes

Keeping you on hold for 15 min and more is something you hv to accept . But hung up the phone will waiting is nothing to do with customer service at all . Calling and calling and calling without any answer or calling you bk as customer is way way far from one star on customer service . Unprofitional from the advisors to the manager Not recommended at all . Take your car to diff dealer .at least they respect you and appreciate ur buss

Jessica Phillips

I have never been treated so bad. Dave Mathis wanted absolutely nothing to do with us the general manager would not acknowledge us at all we bought at another dealership .... honestly the staff there even treated our sales lady poorly and she had battled and beat cancer... they kept making her walk back and forth for every little question we had I felt bad and asked her if they could take a moment to come answer all of our questions T once they bluntly said no. After they received my approval they came back and said it was nothing they could do because it was lower then the truck I chose at first instead of giving me options... knowing that we are a hot shot business and we have to have a certain truck the manager told us to just maybe find something else to do .. this is our lively hood and he has the audacity to tell us that !!! I’ve never been treated so poorly in my life

Sharon Wimberly

Windshield washer fluid had drained from reservoir day after it was filled by service department

Cynthia Jenkins

Great service but a little slow.

Charles Coe, II

Very professional and timely. Great experience!

D Robinson

oil change and new battery - had an appointment and was completed in no time. Thank you very much for prompt service.

TIMELA WOODS

I appreciated Brenda Mays emailing me to come in. She provided me with the current rebates and scheduled an appointment. When I arrived, Martin Robertson (MJ), met me outside. He was pleasant, patient, and very informative. It was a really easy car buying process. It probably took me less than 2 hours to complete the transaction. I met with David, who was also just as nice as everyone else, signed papers and was on my way! Thanks to all mentioned here!

Annie Burnett

It was great my friend and i got a vehicle no hassle he loves his truck

Willie Morgan

GREAT"

Christopher Ambrose

The Customer Service was very Courteous The wait time wasn’t exhausting The Salesman did a thorough Job On Accommodating Me with the Best options for Purchasing a Vehicle

Bobby Davis

I had a very positive experience with my recent purchase. I chose to begin the process through use of the Internet. It really streamlined the task of coming in and shopping for my vehicle. It also was a great way to save time, too. The staff were courteous. Ashley made the Internet portion of the deal very easy to work with. My sales representative, Cody Ramsey, was very good. He was personable and knowledgeable. He explained features and answered questions and was overall one of the best I have worked with in buying a new car.

Jordan eaves

Salesman are not interested in saleing a vehicle. Not the first one stepped out too try too make a sell. Looked around for right at 30 mins before leaving. Saleman stood by the door talking wouldn’t waste my time here if I was you. Way over priced also and don’t wanna deal if looking for a ram truck Mac Haik has way better deals for a little drive.

Valerie Hutcherson

Amanda Jones was our salesperson who was very nice. She showed us each vehicle we asked about and was very knowledgeable of each vehicle. After we looked at trucks on Thursday, we told her to give us the weekend and we would get back with her on Monday so we could think about our options on the vehicles we liked. She did not call and pressure us like some sales people do. She tried to make everything happen like we wanted and got the payment were we wanted also.

charles downs

Nice salesperson she try to work a deal we couldn't get my note where I needed it to be

Jamie Jackson

Read ALL...who NOT to work with!! Kieth the technician who worked on car...GREAT! * for you :-) Jeff, owner...VERY Helpful! * for you :-) Larry, service Manager...AMAZING! * for you :-) Will I return to this place yes...HOWEVER!!! STAN !!...was NOT upfront that my car would be in the shop for weeks, no empathy, disconnected, dry, did not fight for us with warranty company (I had to secure my partial payment by advocating for myself), did not keep us informed, no sense of urgency and I WOULD NEVER RECOMMEND ANYONE WORK WITH HIM.

Daniel Bahena

Will never go back. I have always paid for full synthetic oil changes but got regular oil last time and when I called the guy did not offer to fix just said he didn't know what to do. This is NOT good for my engine! They always check the boxes on my paper that they checked trans fluid and etc but last time said N/A meaning they haven't been checking it!?

jdsmith556 .

Tried to call for warranty work, was told that they were too busy but may be able to squeeze it in on a Monday. Called a second time on transmission tune up was sent to 3 different people only to have to leave a message that was not returned (yes I left my name and number) if you call more than 2 times looking for a PERSON to talk to about service your looked at as a nuisance and are told to leave a message that in my experience may not be responded too. Sucks they are a lot closer than dealerships in Memphis, but to get good service will travel.

Joseph F

These guys work hard to make sure that you leave happy. No pressure and very professional and knowledgeable. Go see Dustin and Jon Tyler, tell them Joseph F sent ya.

Weapon- Xpedition

This place has no idea what's going on with jeeps. This review is for jeep enthusiasts. If you know anything about wranglers and you are interested in purchasing one do not go here. I was told by two different sales people, one specializing in jeep the the 4cly turbo wrangler isnt comint to lots until late 2018 early 2019. I know for a fact this is a lie. I have already driven them a couple times on other lots in denver and the dealer in Oxford ms has a couple of them. I dont like knowing more than the people who's job it is to know about the vehicle I want to buy from them. So i will take my money to a place where people know the vehicles they are selling and not just looking fo a paycheck.

Ariane Whitten

I’ve called for three hours trying to get an appointment for service but no one will speak with me. Operator keeps transferring me and I just bounce back to her. She’s paged multiple times. Left two voicemails and I’ve heard nothing. Called back two hours later and same issue. I can’t comment on the service because I can’t get anyone to make me appointment to do service... guess I’ll try Collierville or Wolfchase Just an edit to add... it’s now 1:40 the next day, so more than 24 hours, and still no call back to get my dodge Nitro diagnosed and repaired. Called Collierville dodge and spoke with Chad who had me bring it right in, no wait

Samantha Reaves

Mike Bradshaw was our salesman and went above and beyond for us. He is the man to see!

susiemae ford

Visited for service on my car. The technician was very efficient and knowledgeable. Highly recommended.

John Morson

Jon Tyler made the purchase of our car easier than I expected. He was truthful throughout the process and gave us a great price for a wonderful car.

terry burns

simple, no pressure, actually did what was agreed on initially via email/text prior to coming in person. Bernita is very helpful

Alana Sims

Everyone up there have been nothing but ABSOLUTELY AMAZING !! Cody sold me my jeep a couple of years ago and made the process so easy, fast and efficient! As far as service department goes Stan and Lamar are A++ . I totally recommend all of these guys for your every need. They go out of there way to help in any way and I couldn't ask for more! Every trip here has been nothing but 100% from these guys ! Love ya'll :)

Ed H

Always a good experience. Had recalled water pump replaced and 2 other recalls on my 2500. Stan and Wayne always a "10". Bought a 2018 Charger in November at about 20% off. Go see them, "Coach" Bradshaw will get ya a good deal.

Eliskah Brown

The experience was great M.J worked so hard to get me in what I wanted and with the payments I wanted I am very satisfied

Rachel Robertson

Thanks Andrew Hylander!!! When everyone else in service stares at me through the glass he made sure I was assisted in a timely manner. Followed up with the status of my vehicle. And Amanda Jones, for also helping out as always. Because of these two, they will be the ONLY reason I go to landers. Thanks y’all!!

Pamela Jones

My Car has an issue w the power and I was able to get it in and get a rental in a couple days. Short on the rentals. Kept it a week and could not figure out the problem. It got worse so I brought it back and was able to get back in the same rental Jeep(2017). Mike in the service department was very nice and helpful.

michael hines

Great service

Jake Gray

It was a great experience. I brought my vehicle in because of a recall.I was initially greated in a timely fashion as I arrived. Stan asked if I needed a car until mine was done. The process went very smooth. My vehicle was completed the next day. No problem here, I will definitely return.

Donna White

I am a long-time customer and fan of Landers Jeep. I find them to be helpful, skilled, pleasant, and capable.

Jay Reynolds

Great place to buy a car or truck,they take great care in customer service, always happy with my visits

Mark Jr.

Oil change & recall done on a Saturday....Awesome!

Lee WALLACE

The staff is friendly and always willing to help, Ask for Coach, he is honest, friendly and goes the extra mile for you.. I am very satisfied

valerie harris

So I took my husband's car to the service department because there was a recall on the airbags that were apparently killing folks smh... Anyway, my husband called to schedule a time. They guy said just bring it in the morning. No worries. So when I dropped the car off I asked ASHLEY how long she thought it would be, just to get an estimate. She starkly replied "all I can tell you is that we close at 6." I then asked her if they were particularly busy that day and she replied "we're always busy." She was so rude and ugly. I was just trying to decide if I should uber home or not. I wasted my whole day off because of her. Then I got a funky text from her at 5:30 saying the car was ready. I honestly think the crew pushed my service back because it was a recall and not a repair. Nevertheless ASHLEY could have just said "it's probably going to take a while, you may want to leave." That's all I wanted. She was terrible and I could tell she had no concern for me as a customer.

Allen Hendryx

Incompetent service department. They couldn't find time to program a key that I purchased 2 months ago and I made 6 attempts for them to accomplish this simple task. I went to Ross motors in senatobia and they had me done in 15 minutes. No waiting, no problems, just did their job!

Samurai Collins

Did a good job with my car!!

Cj Mann

Nice cars just keep in mind they are salesmen

Brittany Coleman

I received the service requested on the same day. However, I mentioned to the salesman before giving my keys that I have the essentials oil change package. Once my service was complete, he asked how would I be paying cash, card, or check. I responded neither since I paid for the service in advance. I was told they would get my paperwork corrected and I didn't have to pay again. Therefore, I keep all of my invoices for instances like these. I should have a total of 3 oil changes remaining after my service was completed.

Jackie Mays

Everyone greeted me nice...helpful..hope i get the job seem like a nice place to work.

Linda Simpson

Excellent experience, Mike the advisor went the extra mile to see everything that was done to my car and help me stay in budget. Five Stars

marcus s

Landers service department in southaven is the worse. I have taken my vehicle there for repairs on 2 occasions and on each occasion I had to leave my car there for a week still to get a call and they say my vehicle is ready or either they couldn't see a problem. After immediately getting into my vehicle and leaving the problems still exists. I called and spoke to the service manager and he seems to have a non chalant attitude and brush you off. Also while I was there, there was 2-3 customers leaving cause they was told it was a 4- 5 hour wait for a oil change, wow. And another couple was speaking with the service manager about there car and they had to get a tow truck up there to pull it someplace else.

Jeremy Daniels

Rod took great care of me in the search of a new truck. He let me pick the truck. He wasn’t just shoving details down my throat. I couldn’t find enough words to explain how great my experience was. Also the finance department and other staff that got me a great price was awesome!!!

Frankie Wells

Were ok but not really caring since I was not buying!!

Roblox Bruh

Lamar is the Best. You will know when you get there.

Adrienne Cater

I really appreciate the awesome customer service provided by Stan and the other members of the Service team. They were courteous and they took great care of my baby - 2016 Jeep Grand Cherokee Laredo.

Rosetta Henderson

Excellent service was great

Brandon Champion

Just bought a vehicle from Landers. I like the car, the experience was fine. My issue stems from being pulled over because my dealer forgot to put a drive out tag on it. Also, I was told I had to get my warranty info through Buick, but am not clear as to who at Buick I am supposed to speak with.

Fred Sheppard

Travis Rogers was extremely helpful in our time of need. Our Ram broke down on the freeway and was towed to Landers. Travis went out of his way to help us, even though we was very busy with other customers. 5 Stars. Fred Sheppard

d younger

The filter on there website doesnt even work I asked to see RAM trucks not jeeps

Hope Young

Was not pleased came 90 miles for nothing went to another dealership and drove away TODAY in what I wanted. Need to treat customers a little better

David Griffin

The service dept. over the last few years is declining. A few employees there are great. The corporate side of Landers in Southaven is beaming....thats not a good thing. I wont be back for another vehicle and will not send people there anymore.

Jackie Bruce

Bought a car with low mileage at the Landers Jeep that closed some years back. I was guaranteed oil changes for one year and had it confirmed in writing. So I took it to the Landers next to it for my first oil change.(same company, right?) They were rude an arrogant and said they could not honor a few oil changes. I will never buy a car from any Landers because of this incident! I can sympathize with all the terrible reviews on here because I know first hand this is how they treat customers.

Devin B

So after 4 and a half hours of waiting for 2 recalls to be fixed on my Jeep I decided to ask Ashley, the service advisor, how much longer it will be until my car is ready. She comes back to tell me that someone is about to start working on it and she thought I was dropping the car off and there were other cars ahead of me. That's complete BS because I was here when the service department opened and I had a reservation and in the 4 and a half hours I've been here I have seen people showing up long after I got here and leaving well before my car was even looked at and she has seen me sitting here in the waiting area multiple times. So I guess she believes that I can just leave my car somewhere and carry on with my day unimpeded? And no I don't have someone that can come and pick me up at a moments notice in the middle of a work day. Thank God I asked when my car would be ready or I'm sure I'd be here until closing time because they would push my recall repairs to the back of the line since they aren't making money off of fixing it.

Mary Moore

God awful !!! Worst service ever !!! Even sent home with zip tie ! YES YOU HEARD ME RIGHT A ZIP TIE !! Had my van for over 3 weeks and been back twice to have things done that should have already been done !!!