Reviews of Herrin-Gear Toyota (Car Concessionaire)

Keciah Wesley

Very courteous, do all they can to assist, very professional also

Phi Nguyen

this is bad! I came and see the guy name Jared Wright sales person, after the deal for 2018 toyota tacoma, I got a final deal out the door ( with tax and everything) for my new car ( this is a deal for black color and they have to order for me), I'm so happy and bring my down payment and my old car trade in for $1000. the point is I didn"t tell him I will trade in my car after I got a deal and thing is happen. His team convince me to get the gray color which is they have at the dealer and he told me it will cheaper $1000 compare with the black color and of course I take the gray instead for $1000 cheaper. At the closing, I find out the final deal I got and the $1000 discount is from my trade in, that mean I trade in my car for free lol and this is ridiculous. I keep sign the paper until the down payment part and I find out $1000 trade in from my car is included on the discount price for the gray color. they call his manager in and he said I did sign for it and yes I did sign it, but the thing is they didn"t told me about the final deal I have is from my trade in. My credit suppose to be my cash down payment plus $1000 trade in but after they calculated, I lost my trade in for $1000 and then the finance guy print me another paper and explain for me if i take off the trade in , I will have to pay with the same number for the black color even higher $100 from my first deal. Well, I sigh for paper but the thing I want to saying in here is they will fool you and before you sigh for any paper, you need to make sure you ask and even I did they still fool me. I'm happy with my first deal and my favorite black color, and I should stay with it, but I mad because they say I'll have $1000 cheaper for the gray and find out $1000 is from my trade in at the closing. so well I take my car home and saying for myself, I lost my old car, my $1000 trade in for one lesson. I will never come back to this place and see those people, and tell my friend and my people do not come here again.

Cathy Caballero

LaDarian Barnes, is one awesome saleperson. He made feel very welcome and he went above and beyond his call of duty to place me in the perfect car. I must say I love my Camry. Toyota has capture my heart. I know in my heart I made the right …

Sean Angell

I have bought 2 cars from them in the last 3 years and the way the purchases were handled and how hard everyone was working to get the deal done was truly exceptional. My vehicles I have bought from them have been great and I do not believe I will be buying a car from anywhere else. If you are looking for a place to go and buy a great car with exceptional service, this is the place for you. Oh by the way, my whole family buys their vehicles at this dealership. Says a lot!

Billy Dawg

I will never Take My Truck back to them for anything, They Overfilled my Oil by (2) gallons!!! Because they didn't drain my oil they just Added (2) gallons which is what it takes.. Simple Routine Warranty Maintenance. My New Tire had a slow leak, asked if them to Fix it, Well they Destroyed that as well, Everyone that looks @ these Pics Blow them up so you can really See everything !!! This all was on 6/2/2018 ( Saturday) Called them and was told there was Nothing they Could Do today because the Service Center Closed @2pm . Was told by Manager he could send a rollback Monday not Today , so I had to go buy oil drain pan and drain the oil My self and a Friend so I could Drive my truck to work Monday morning !!! That's when the Tire that was Repaired on the 2nd went flat on me on I-55 Monday morning 6/04/2018 , Had to leave Work took my tire to Gateway Tire for repair and Decoverd that they ground all the Rubber off the Patch area to the Cord's and the Patch wasn't even on the Hole in the Tire !!! Gateway could not Guaranteed there repair because of this.. So I called talked to manager told him this so he said he would have to order me a Tire.. Told him I would be there 06/10/2018 @ 8am when they opened, was there there and They acted as if I was there Best Friend, Made them Change my Oil,Oil Filter, PCV, which was Stopped Up with Oil from Blowback from being Overfilled, Put it on Computer Scan to make sure any Sensors was not Destroyed and they gave me a clean bill of health on that , Replaced my New Tire with another New Tire, Ask about my Warranty on my Engine from being Overfilled and was Told by Manager that there was Sensors that would Shut the Engine Down to Prevent that from Acouring (Blowing Gaskets) etc , Ask him to Provide me Proof of that he said it was in Manufacturer Warranty and he Couldn't Provide me with this.. (Print out) so I'm still not 100% Satisfied with All, I told him that if I have any Oil Leaks before my Warranty period Ends that I was going to Hold Them Responsible for All .. So they got my truck completed, and Manager told me he would Mail me my copies for Today's Service.. I did in fact receive them.. With no refund of my original Oil change , no Coupons for future Services Nothing !!!! I had to take time off work, my Personal Life Schedule, Money out of Pocket just Because I Chose them to Service my Truck!!

eugene perkins

I understand negotiations are not always pleasant, but we are not two different companies competing within an industry, it is supposed to be a customer-company relationship. The sales manager was VERY UNPROFESSIONAL, even hostile!! Avoid him, first name Leo. Sales person was helpful and this is why they get 2 stars. I don't recommend.

Kimberly Alford

Amazing service and very easy process. All the employees were very friendly and willing to assist and answer all of our questions! We will definitely be back to visit when it is time to purchase our next vehicle.

Jonathan Coleman

Got me taken care of

Brittney Jones

Great, great place. Great customer service. Good affordable place to get my car serviced routinely. I would best my next car here again. They work with you on pricing.

Victoria Parks

Ok

Sonya Lee

I purchase my Highlander around August 2017. The salesman was tip top. Went out of his way to help me. Now in April 2018 I needed some help getting my phone in the car reset for some reason it wasn’t working and I don’t know much about computers etc. I also decided to try the SXM radio again but didn’t know how to connect it after I paid my payment so I went back to the dealer. The receptionist said I had to go to the service department so I drove to the service department and waited a few mins in line and they said they couldn’t help me that the salesman would need to do that. I drove back to the dealership area and when I went inside I only saw one salesman ( it was early in the morning so I guess they all hadn’t gotten to work yet). He asked if he could help me and I explained what I needed. He wanted to know if I brought the car from there. ( I don’t know what difference it makes where I brought my Toyota, I needed help) Anyway I told him yes, then he wanted to know who my salesman was, again what difference does it make, he was a salesman so he should be able to help me. I didn’t remember at the time I told him I thought his name was Mike not sure. Then the salesman told me to get back with the receptionist. I have several problems with this, first I am the customer, I spent over $43,000 for a car there and as old fashion as it may seem when I approach a desk I expect the salesman to stand up and not just sit there like I’m brothering him. He was the one who asked me if he could help me. Obviously he could not or just wouldn’t because he figured he wasn’t going to make any money from me by sealing me a car. I didn’t feel welcomed, I felt I must have been intruding and I felt they could care less sending me from one place to another. I just got a little over 5000 miles on my car so I went to another Toyota place across town and wasn’t asked were I brought my car they just gave me good service so I’ll just go back across town to the other Toyota place and I’m sure they won’t have a problem helping me connect my radio and fixing my phone. WORSE CUSTOMER SERVICE EVER! I’m sure I’ll just get a computer generated answer telling me how sorry your are with my experience.

kimberly watson

I have been dealing with herrin gear for alive 2 years and they have ALWAYS took the best care of me!!!! I met Mr Robert Evaro when I first came to herrin gear and he has been just phenomenal!!!!!! Everything he said he was going to do for me he has done!!! Every time I had a little problem he was always there to help! A wonderful and hard working employee for herrin gear with awesome customer service!!!!!!! If I can rate over 5 stars I definitely will!!!

Tara Reynolds

Arthur in sales is a shady person and will say things in which he doesn't intend on doing.

Dorothy Piazza

I live in the New Orleans area and made the trip to Jackson to buy a car. I'm so glad I did! Teddy and the rest of the staff were fantastic. I was able to do a lot of the process over the phone and on the web. Once I got to the dealership, finalizing my purchase was painless. These folks go out of their way to provide great customer service!

Devin Bass

Drove a hour and a half to buy the truck. Everything was finalized and they sold the truck out from under me. Don’t know where you should go but don’t go here.

Lynda Moore

Service department is great!!

Peggy Rush

This service department is so professional and my recent tire replacement was handled timely and the prices were very reasonable. I will definitely be using this service department again. They are trustworthy and reliable!! Thank you so very much!!!

Anlu Zhu

I always love going because the people are so nice when I service my car. If you have an appointment the work usually gets done fairly quickly too!

Tony Donald

Ron Gooding the Internet Manager is the best, a true car man... he gets things done and quickly. Ron is knowledgeable, expierinced, kind, courteous, and very entertaining... I loved the Gooding Pudding show haha. There was no atmosphere, no …

Branion Woody

I wasn't impressed with service department. Pretty basic fix and they couldn't locate the problem and had my truck for a week. Carl hogan in Columbus took one look at it diagnosed it and fixed it in two days. They seemed to really drag their feet. I was hoping to have a good experience here so I wouldn't have to travel so far for service/sales but I won't be returning to herrin gear.

LeKeyla Norris

I have bought two cars from here. My most recent purchase is my 2017 Toyota Rav4 that I got July 8, 2017. Everyone work really hard to give me what I wanted like they did when I purchased my Corolla 4 years ago. As long as I'm in the Mississippi area I will always purchase my cars here

Samuel Clement

I went to the dealership today to get an oil change and tires rotated . I marked one of my tires to make sure they were rotated . Service was completed and when I check to see if the tires has been rotated , the mark that I made on the back left tire was still in the same location . I went back to the service representative and he made sure it was done . He was upset with the service tech and I asked him what the service tech said about his dishonesty and he had some stupid excuse about having another Camry back there . BS! I’m only going back for future service because I bought my tires there . I have warned other people about this deceit and to make their tires . Bad business !!

Cole Page

Bought a car from Robert and Teddy last Friday and they did an amazing job. Couldn’t ask for a better deal or better service. Great place to go look for a vehicle

Ida Berry

I had a wonderful experience at Herrin-Gear Toyota. All maintenance services was done in a timely manner and customer service was excellent.

Alfred Laird

Had the pleasure of buying a car today from Ron Gooding. He even called a dealership in Oxford, where we were looking to buy, and worked with them to see what the walk out price would be. Hope he stays there for a few more years, will definitely be back to purchase my girls car from him. Thanks Ron and the entire team.

Peggy Segrest

Ron Goodin is great person to deal with. He is straight to the point and does not waste time. I had already looked at trucks on lot and only had one afternoon in which I could get business taken care of. We were in and out in just a couple of hours. Thanks so much.

Ashley Nadine Ray

I suppose its ok BUT ONLY IF U DONT GO THROUGH CORWIN, He was a total waste of my time, very unprofessional, and i wouldnt suggest anyone go through him unless u know him personally!!

Clifton Pierce

My oldest daughter bought a used car there and was very happy with both the service and the car

David Kakish

I had a great experience shopping with Joe Giuffria of Herrin-Gear Toyota. He gave me a great price, great service, and best of all, I got the exact car that I wanted. Thanks again, Joe!

Pat Bond

In July 2015 I stopped by HG Toyota to look for a used vehicle. The sales associate, Derek S., was easy to talk with, professional and personable. He listened to my wishes in a vehicle, encouraged me to test drive several - then - worked with me patiently to find the vehicle I wanted. The price quoted was the price paid --- no added or hidden costs. Probably the best experience I have had purchasing a vehicle.

Jon C.

Worst dealership I have ever dealt with. I bought a 4Runner from them and it was the most stressful experience ever. They told me they would throw in the first oil change for free. They didn't mention that ToyotaCares covers that! Be careful because THEY LIE about the odometer on the contract documents. They have you sign blank odometer disclosures. When you look at your contract documents, they'll have a lower mileage so they don't have to honor the warranty as long. They'll tell you it's a non-issue and move on.

Xinlong Lin

They are very sincere to sell the car, but the price is a little bit inflated, and they need to further negotiate with them. I really hope they can give us a satisfactory price

Nathan McHardy

Great experience picking up my Tundra TRD Pro. Joe Giuffria was great in getting the hard to find vehicle on the lot and giving a fair deal.

Bo Cox

The 'check engine' light went on within 100 miles of driving the car off the lot!!! (angry emoji!) Did Herrin-Gear clear the code? It's suspicious, to say the least; and now I have to have my 5 year old pre-owned car serviced for faulty O2 …

Deepesh Niraula

Terrible service. Firstly I had an appointment of 9:00 AM but when I reached there my service manager could not find my appointment. After 30 mins they finally find my appointment and had me sat down. They literally took 3 hours just to do the oil change and change the air filter. One of the worst Toyota dealership that I have ever encounter with. Will not recommend to anyone.

Paula Cooks

To a one of a kind salesman! Arthur Brown, you made my day a pleasurable experience because you went above and beyond in ensuring that my vehicle purchase was a pleasant one. You deserve a promotion for helping me to trust salesmen again. Kudos to you!

Marlana Howington

This was our second time to buy a car from Robert Evaro and we will never buy from anyone else again! He made us a great deal the first time and this time was no exception. He and Amy really went above and beyond to make sure that we got the payment we needed and a much better car than we expected. Thank you so much for all that you did and we will definitely do business again!

Chad Burdine

Great service from sales people. Ryan and Amy work very hard pleasing me with my new Tundra!!!! Ryan has really been on top of everything for me any issues I have he takes care of them thank you Toyota!!!!

Jaii R

These people are a joke! The sales person is not reliable, they feed you lies to get you to apply waist your time just to turn you down. Their tv ads say one thing then they do something totally different! Went to another car dealer and got a 2016 car with no problem.

Rose Larry

Young college student salesman. Sold me a car that had not inspected. As a result. The car stopped several times and had to be jumped by the salesman. Afterwords the salesman recommended that I buy a battery and a battery for the remote control. It was reported to the manager. I obtained a different salesperson and a new car.

Stephanie Bailey

I was in from out of town and found myself with a bad tire and no wheel lock. I got to Toyota and Jeffery Adams took THE BEST care of me. He understood I just wanted to get home safe. He was patient and explained everything. He treated me like family and even said "I would put my wife on the road with this vehicle. You will be safe on the way home." He got me back on the road in no time so I could be home safe with my family before dark. I'm so thankful for Jeffery and Toyota!!

Pete Johnson

Very efficient parts consultants

Kayla Tyler

The best experience buying a car I have ever had Tamra, Gerald, and the whole Toyota crew are wonderful we have purchased two cats from them and it has been absolutely fantastic both times. We will never buy anywhere else again.

Meagan Rogers

When I contacted Robert Evaro and the associates at Herrin-Gear Toyota, I wasn't expecting it to end in owning a vehicle, needless to say TWO vehicles! Within hours, he had found me a vehicle that was exactly what I'd asked for. My husband was so pleased that when we found out we might could get him one, we ended up signing two loads of paperwork! Thank you guys so much!! We are really enjoying our new rides!!!

Anglea Taylor

I have been getting my car serviced here for a few years then everytime I come in i see new faces in service and some was nice some was rude. Then I started dealing with Mickey he always was the same everytime I came in greeted me with a smile also helpful and never acted like I was a number then I come in last week the rude tall guy helped me and I asked were Mickey was like I always do he told me he was off that day usually I would have left and came back when he was there but I needed to go out of town then another employee tells me that Mickey quit due to management issues so that angered me that not only was the guy rude to me but he lied to me. I will not return to this service department to get treated the way they treat people and lie to there customers.

Dorothy B

My family and I have had wonderful experiences at Herrin Gear Toyota, especially with Mr. Jeffrey Jackson! Not only did he find vehicles that suited our budget, but he was with us until closing time making sure we were 110% satisfied. Any issues we've had, he personally resolved in a very timely manner. The employees here are very polite and never got "pushy," like sales associates at other dealerships. This will forever be our go to, as long as they'll have us! Keep up the great work!!

Dana Nelson

Fast and painless experience with Herrin-gear and Ron Gooding! So grateful for the opportunity to shop internet sales. I live in Laurel and the inventory here was not what I was looking for! Thanks again Ron!

Byron Croker

These three little clips were $11.89. Just saying. Seems a bit pricy, don't you think.

Dorothy Hamilton

Car was served and a young lady checked me out was very nice

R Company

Best place to purchase or lease a new toyota. Have been leasing toyotas from Amy Mcbride for 10 years now she knows her stuff and can get you in and out quick she is exceptional!

Emily C

Eric Anderson is awesome and miss Tamara is too They both try sooooooo hard to please anyone & everyone that comes in I love them Mr. Charlie the finance man is great too. My husba d and I love these people we love buying fromm them

Ronnie Harris

Good

david boykin

Found a vehicle last week and was contacted about it the next day. It was 5 long days of work. Getting eveeything together. I had to repeatly call this guy every 4 hours to check my progress. Finally after a week of this I decided I would drive and look at the car since I got off work early. I get there and he tells me it's in the back. Well, come to find out it had been sent and sold at auction days ago. I was so mad I had to pull over on my way home. He responded with dont worry i have a suv. This guy was a joke. Even As I sat down with him and my wife after all that happened, he was constantly trying to strike up deals with the other customers walking around us. It was the sleezy salesmen in the movies type of experience. This was my first time trying to buy a vehicle on my own without a parent. I was uncertain on all the things i needed and thought this guy would walk me though it. Be careful, out there. Edit: I ended up going to Gray Daniels and drove off in a new 4runner 1 hour and 20 minutes later. I'm glad I got to finally see what a "good car buying" experience was all about.

Tracmae Treasure Chest

Great service. Ask for Herb Brown. He was awesome!!!

Roger Edwards

The staff is very nice and friendly and goes the extra mile to help the customers

Miles Hester

Herrin-Gear made the purchase almost too easy. Jeffery Jackson was my salesman and was very professional, simplified the purchase, and took a no-nonsense approach to the whole process. I am not one for haggling back and forth and folks running to the manager's office for a "new deal" and Mr. Jackson seamlessly worked our deal without feeling the normal back and forth stress. Herrin-Gear has help up to their end of things and I would recommend anyone start their vehicle search at this dealership -- I know I will for my next vehicle. Thanks for all of the help Jeffery!

Nick Simpson

I bought a used car here in Early September and when we attempted to get it licensed in Louisiana, we found out that there was a letter required by the state stating that the car had not been involved in flooding. I both faxed and emailed the required paperwork to the dealership. I also called and talked to Justin (pre-owned manager) twice and was told both times that the paperwork would be completed and mailed to us. However, it is now October and we still haven't received the required paperwork. It is really disappointing, since I live 90 miles away, but I guess I will have to make another trip to Jackson to get this resolved.

Meg Murphy

Kenny was the representative I worked with when I took my car in for some service. He gave me a price estimate as well as a time estimate of how long it would take for my vehicle to be finished being worked on. Both the time estimate and the cost estimate were pretty accurate. I do not feel that the service department tried to talk me into any unnecessary service to raise the price of repairs. However, I am a little concerned that maybe all of the things I asked them to check over were not looked at thoroughly such as air filters and suspension.Overall, Kenny was very helpful and took time to explain to me the costs and exact problems that the mechanic found with the car.

Logan Douglas

I am in the military and recently found out I am being promoted, which means I will be commuting from Jackson to Gulfport a few days a week. I contacted Robert Evaro, since I had previously purchased a vehicle through him, and within a few hours I was driving away with a brand new hybrid SUV...AND Robert was able to pay off my remaining balance for my trade-in. Robert, Corwin and Alex were extremely professional and helpful, and Corwin was very thankful for my military service. All in All...I will only buy a vehicle from these guys.

Wesley Marshall

Helped us find the car we were looking for. Matched another offer we already had.

MrsScarbaby .

Ron was great! He was honest and up front with me. He did everything he could to help me.

kathy robinson

Friendly service.., great coffee.

lu liu

What Toyota's 100% satisfaction with its customers is simply a lie. Until now, Toyota has not responded to customers' requests. Is such a company trustworthy? September 26, 2019 I am asking for a refund of unreasonable charges! I hope that the general manager of Toyota will see my information and give the user a correct answer. eptember 19 September 17 ，Today, I went to the Brandon service station and replaced the brake pads and brake discs. The staff took more than 20 minutes to complete the replacement and solve the problem. They are all Toyota service stations. Why do you change the brake pads and brake discs and ask me to change the brake calipers? There is no replacement and there is a charge. I don't know if there is any reason! I doubt your level of maintenance. My translation has been looking for you many times. You can't solve the problem. I don't dare to go to such a repair station. I would rather go to the far repair station for repair. On August 26, I came to the repair shop at 8 o'clock and asked to replace the brake pads and brake discs. After nearly an hour, the workshop dispatch told me that the brake caliper could not be disassembled and asked me to replace the brake caliper. The repairman screwed the brake caliper, it was not round, so I spent more than two hundred dollars to change the brake calipers. I do not agree to change. They said they could not fix it. I won't solve it. They did not replace the car parts for me and asked me to pay a maintenance fee of $145. My English is not good, I will contact you for translation, thank you very much!

Lisa

We had a great salesman at this dealership Ron Gooding. I found a car I liked on the internet and Ron contacted me immediately and answered any questions I had. He sent me very detailed pictures and even a walk around video of the car because we were from out of town. He kept in touch with us the day we were coming to look at the car in case the car sold before we could get there so we were not disappointed after we drove the distance. We ended up buying the car and again Ron was very helpful. Even after the sale Ron took care of us we had a little hiccup and Ron went over and beyond to take care of us. When we get ready to buy another vehicle we will definitely be back to see Ron. Thanks Ron!

Chris Page

I bought a new Tacoma back in May from these guys. By far the best car buying experience I have ever had. Teddy and Robert did a great job. They walked me through the whole process and made sure I was getting what I wanted at the right price. As long as the are in the car business they will have my business.

Nicholas Wade

I visited the service dept for my Lexus. Not only did they the part I needed that the Lexus dealer didn't, Toyota was cheaper (of course) and they showed me how I could get done what I need without them. Saving me even more money than I expected to. So next car I get will most def be from here cause I know I'll be well taken care of. Also ask for Jeff Adams in service for top notch service.

Lucas Simmons

Saw a truck I liked, and immediately went the next day to make a deal on it. Worked with Mr. Joe Guiffria and we quickly worked up a good trade for my 4Runner. A little paperwork and I was back on the road. If you are looking for a good deal, go see my boy Joe and he will get you fixed up!

Ashton Thompson

Purchased a used vehicle. We stayed several hours waiting on financing approval. Very long wait but in the end it was worth it. Salesman were nice and didnt use high pressure sales tactics. I would buy again from here. Just plan to stay a while if you are financing.

Mary Dixon

I absolutely highly recommend Herrin Gear Toyota. I have purchased 3 vehicles from them . The first was in 2016 and they did everything they could to insure I was getting everything I wanted and needed in a vehicle at an amazing price. So when I decide to get another Toyota I ofcourse returned to Herrin Gear Toyota to see Tamara Holman. Once again she proved to provide excellent service and I walked away with a beautiful 2019 Camry Xse. Not days later I returned and purchased my daughter a Camry from them as well . If you want to be treated well and get the absolute best price you can go see this team at Herrin Gear Toyota they will not let you down .

Jess ica

I've had a horrible experience with Herrin-Gear mutiple times. I visted them recently to fix a problem on my car that fell under warranty. I waited for 4+ hours only to be told that they couldn't fix my car under warranty and that I for some reason would have to pay. I left and was called today by an employee who was VERY hostile about the review I left. I was shocked by his NEGATIVE demeanor. I felt threatened and asked for the Manager's name in which he hung up in my face! Aaron (the service advisor) lied on the phone ( probably because the call is recorded) and asked for approval of things he did not do for me. He was VERY inappropriate! Their customer service and work ethics are terrible!

Al Brown

Great Service for getting a Vehicle. They will work to help you. Process is almost painless.

Dylan Alford

I’ve bought 3 cars from this dealership, but never again. They don’t care about the customer at all. STAY AWAY! They tell you one thing then do another. The truck is fine, I just don’t like the way they do business.

Durandal Roland

I'm going to preface this 5 star review with this: I hate car dealerships. I hate car sales people. Out of the many times that I've purchased a car at a dealership, I've only a pleasant experience twice. This was one of them. Ron Gooding is a beacon of light in a sea of dross. I made contact with him about 2 weeks ago, interested in a used vehicle that they had on the lot, in order to lessen my car payment and get into a Leaf, as I had been wanting an electric car for some time. However, Jackson, MS is a good 4 hour drive from where I live, and driving 4 hours to test drive a car that I wasn't sure I wanted to buy with my very limited time available was a risky proposition. Ron came through, however. After my initial hesitance, he arranged to have the Leaf towed to me on a flatbed to test drive, and if I liked it, have my current at the time car towed back as a trade in! I figured what was there to lose? Well, most guys you don't get a real number from until you're there signing documents, but he had me my out the door price to me with no surprises. Ok, I guess I was surprised. Why? Because for the second time in my life, I had a pleasurable car buying experience from a dealership. Somebody give this guy a medal.

Terrica Buford

I am going to learn to go with my first mind I wanted to find my daughter a nice car with a good price I was spending between $6,000 to $7,000 so I am thinking that should get my daughter a pretty decent car nothing new but good working car she can use to get back and forth to college. So we go here and the sales lady bring out a 2007 Lexus and my daughter instantly fell in love against my better judgment I get the car and maybe a week later the check engine light come on now it need at least $1300 worth of work and still got to get tags in Tn that's going to cost around $700 after just spending almost $7000. And needless to say when I called the sales lady said more but that mainly they are not going to help and when I pay the $1300 at least I know I will have a good car then. Now I really don't understand how a check engine light mysteriously come on for the first time and she only been driving it about a week. Make sure you get it checked out by another company don't trust them.

Tanesha Finley

Great customer service.

Pennie Clack

We had such a good experience at Herrin-Gear Toyota. Ron Gooding was our salesman and he was awesome!! I was very indecisive on what color/interior/features that I wanted and he was great with showing me all of the ones That I liked. When I found the one I wanted he worked with us to get the right price. We will definitely be going back to see him on our future vehicle purchases and recommending our friends and family. We absolutely love our 2016 4Runner and Tacoma.

Bryan King

Robert Evaro and Harrin Gear Toyota are the best! Everyone is very professional and will not waste your time. Got me great deal on a used truck that I am very pleased with. Highly recommend Harrin Gear Toyota!!

Jessica Turner

Herrin-Gear worked hard to find the perfect car for me in a timely manner. Extremely happy and pleased with my experience! Highly recommend to anyone looking for a new or used car. I look forward to working with them on my next car purchase!

roxie Williams

Amy McBride was my saleswoman, she was amazing. Very informative, no pressure and willing to go the extra mile to accomidate my wants/needs. I purchased a 2013 Toyota Camry SE and it was cleaned excellent! I would rate my experience a 10 out of 10! I am a very pleased customer!

Andrew Robertson

I just have to say, how much of a stress free and pleasure it was in working with Herrin-Gear. Tamera Holman worked with us for almost a month to help us find the perfect vehicle for my family. The 2019 Highlander XLE is PERFECT and exactly what we wanted. She is courteous, kind, and EXTREMELY honest… something that you do not find today with many dealerships. Additionally, Ed Bradley in the service department exemplifies these same traits. When we purchased the Highlander, we also purchased the towing package since it was a needed aspect for our large family. Since these cars do not come standard with these, we had to bring the vehicle back to the dealership to have it installed. Ed provided the best service with not skipping a beat, even with my wife with the two kids in tow. He even acknowledged the children which is a customer service trait lacking in almost every industry. This will be the fourth new purchase with Herrin-Gear and you all never let us down. THANK YOU for providing exceptional products with exceptional service!

Mark Richert

Great service! Traveling through, got caught in a deluge, ran through 2.5 feet of water under an overpass (could not see ,bumper to bumper traffic, almost came over the hood) ALL the warning lights on our Prius came on. Managed to limp in, car was dried out, checked out and we were on the road in a couple of hours no hassle, no fuss very professional. Thanks again!

Allie Pope

I’m extremely pleased with the assistance i got from Tamara Holman. I love my car so much and i’d definitely buy from them again!!

LaToya Pritchard

Best Service Department!! I always ask for Mickey Shaw when I have to get my car serviced. He makes sure everything is fixed properly before I leave and he is always friendly. I really appreciate his compassion for the customers!!

Amy Corbin

We had a great experience buying a used vehicle here. They went above and beyond to help find what we were looking for.

David Fielding

Ron Gooding was a very professional, honest, and personable salesperson to deal with. We shopped online first and then negotiated our new car price and trade in prior to arrival since I was coming from out of state. There were no surprises and we love our new car. If you want a great buying experience at Herrin Gear just call Ron. Excellent at what he does!!

stan waumans

Had major faults Abs system to 2012 fj cruiser. I replaced brake pedal switch myself and this did not fix the issues. I had prior a local jackson competitor tell me. It was a 1000 dollar plus solution? So I say go figure , long and short if you have a Toyota . And need service go see Ed the tech writer at the I 55 dealership. They retrieved codes and 133 dollars later solution and remedy. He will understand your issue and Insure communication is clear to the mechanic working on your car or truck. There honest and in this proved true in my above case.

Ken Hester

I purchased a used vehicle from these people from out of state. They will be completely helpful and friendly and say anything to get the deal done. Afterwards I discovered undisclosed damage to the vehicle that they had attempted to …

Matthew Smith

See Jeffrey Jackson! Excellent deals and customer service. Update 31-May-2019: We are still with Herrin-Gear Toyota and Jeffrey and they still provide us with the best service and deals.

Heather Watson

Blew the tv in my van after I took it in for a recall.

Herbert Jones

**UPDATE 5/3/16 ** I'd simply like to say that my recent experience purchasing a 2012 Toyota Camry from Herrin-Gear Toyota (JACKSON) was a pleasure. It was by far the best car-buying experience I've ever experienced. The sales manager was patient, knowledgeable, and efficient in every stage of the sales process. I can't possibly say enough good things about the sales manager, so I'll simply finish by saying that I will definitely be referring other prospective Toyota buyers to Herrin-Gear Toyota of Jackson, MS!

Michael Reece

If you get a chance to do business here...DONT your nothing more than a number and the technicians will purposely damage or ruin things so that you are willing to waste your money and they get paid more for it I worked for them I left because of their shady dealings DONT DO IT

Anthony Jones

Called to inquire about a vehicle that was placed way below value, figured something was wrong with it being used and more than likely coming from an auction. Was given the run around by several people after several phone calls and even 2 promised call back. Still no info about the vehicles i inquired about so clueless if price was a misprint or not. If I'm giving the run around over the phone there's no telling what will happen if I'm actually there.

Emily S

(*UPDATED*) My window fell last year so I took it to the service department to have the regulator replaced because it was worn out. Unfortunately, the window fell again this year so I took it in. They told me the cable snapped and I would have to replace the regulator again because the warranty expired in March. The situation was beginning to look pretty hopeless, but the dealership cared enough to take time to call Toyota and ask if there was anything they could do to help. The Toyota Customer Experience Center immediately called me back to express their concern and offered to pay the bill. They worked with the service department, and the window was fixed in two days. After this, I can honestly say this dealership and Toyota value their customers. They do strive to make sure their customers receive quality parts and service. I own a 1999 Toyota Camry and it still drives like a new car. Thank you to Mr. Rayburn, everyone at the dealership, and the Toyota Customer Experience department for listening and taking the time to correct the problem.

Noel Shauf

Beware, sales are deceptively professional, pleasant, and punctual up to the the sale of the car. Once the deal is locked and financing is complete, it rolls downhill from there. I was missing the antenna pole on my 2014 Scion FR-S and patiently negotiated the delivery of the part to me. I was an out of state consumer in Florida when the car was delivered to me early February. It took over 3 weeks to get me the replacement part which was the wrong one! Then another 3 weeks of more emails and phone calls that I always initiated to get status. I finally gave up after nearly 2 months of trying to get this missing part they owed me in writing after not getting any reasonable response from sales, finance, and the dealership general manager. With my last disappointing message to the dealership, I finally got an email the part is being shipped today?? I don't really care about this part anymore, it made the entire car deal unsavory. It had to come to this and very dismayed at this dealership customer service performance. Hope they will take this criticism and help improve their service and integrity.

Steven Smith

After going in and staying up front that I was not interested in buying a car today. The staff was very pushy tried to make me call my wife at work and get her to agree to buying a car over the phone. I told them I did not want to run my credit because I didn't want to buy a car today and they ran it anyway. And it showed up on my credit report. I will never return here. Ended up buying a Honda from Patty Peck and have had an amazing experience.

sacahara .

If you buy a car from them makes sure it comes with ALL of its parts (especially the jack handle) and make sure you make that discovery within 90 days or else you'll have to pay to get a new one because they can't be sure a valet didn't steal it. (Who steals a jack handle but leaves the jack?!) I made this discovery a year and a half later after having a blow out on the interstate and trying to change to the spare. This happened a month ago and one of the managers on duty (who's apparently not there any more and they've been through 2 since then? And 14 sellers? That doesn't sound good) was more than happy to do a we owe order then and told me that I should hear from them in a couple of weeks, I go in yesterday and am told they cant find anything about that and since it's been over 90 days since I bought the car then the dealership would have to pay to replace it so if I really want it then I have to pay for it. Why not just tell me that a month ago? Why make me think that they're going to take care of it and I should just be patient and wait only to find out that nope, nothing, that's against policy. Anyway, just check to make sure what your car is suppose to have and then make sure it has it. (Especially the Spare Tire Tool Kit, it normally comes in a Toyota bag and is suppose to be in a little loop right under where the jack fits, at least that's what the guy in the service department told me when I asked him about it when I bought my new tire.) (Edit: This 'discount' they like to keep mentioning is $20, a $5 difference from other Toyota dealership will offer me even when I didn't purchase my vehicle from them a year and a half ago. I chose to order the parts from Herrin-gear just in case anything else happens with them so that I can then update others as to more of the situation. People have the right to know that they need to inspect everything when purchasing a brand new vehicle (even a year and a half ago) because not all dealerships have the 90 days like Herrin-gear, some only have 60. And it's not just Toyota Rav4 they need to check into all makes and brands. I've only ever heard of fully inspecting used and pre-owned but things can slip by with new cars too so don't wait to find out when you really need it.) (Further Edit: I added a star for the superb Parts and Service departments. I finally got to pick up my parts Monday, there was a bit of confusion because some strange number had been put in as my contact number so I never received a call so I just went up there and they were ready! So I finally have all of my stuff.)

Meaghan Womack

I purchased a vehicle on 10/12/17. It took about 4 hours. The salesman kept asking me for $1000 down when I advised that I only had $500. I found a decent vehicle and signed paperwork on it. I put down $500. The next day I noticed that they took $1000 from my account. The finance guy Alex explained that the first time he ran my card he didn't think it had gone through so he did it again. He explained that there was nothing he could do about it until Monday 10/16 because the accountant wasn't there. Monday he was no help. He told me that they didn't know why it was taken twice. My account is overdrawn and I've occurred overdraft fee's. I told Alex that I no longer wanted the car and I felt like I had made a bad decision by coming there. He promised me that only $500 would post from my account. I told him I was bringing the car back because I needed to stop these transactions. I have kids to feed and I don't have money to put gas in the car. He asked that I wait another day. I returned the car anyway. Both transactions went through. I truly believe that he wanted me to wait until my deal was funded so that I could be stuck with the car and just accept the rip off. He told me that I'll have a repo on my credit if I didn't pay for the credit and that they were not going back on the deal. I'm currently disputing the charges with my bank and speaking to an attorney.

toney hayes

Ron Gooding provided excellent service and went above and beyond to make me a fully satisfied customer. He is very knowledgeable and honest. Definitely ask for Ron when you go!!!

Gary Kristy Corrente

I recently purchased a vehicle from Herrin-Gear Toyota and although it was a rough start I would like to say that it all turned out very well because of Mr. Robert Evaro. Mr. Evaro was by far the most helpful and professional in getting …

Robin E.

Best service department!! I've always had wonderful experiences with Mickey in the Toyota service dept. They do exceptional work in a timely manner at affordable prices. Mickey has even gone above & beyond getting our flat tire repaired immediately with a packed car & kids in tow as we were on our way out of town for vacation. My experiences with Mickey & the service department will be the reason I will continue to drive a Toyota!

Steven Boone

I bought a car here yesterday. Let me tell you, the experience was wonderful. The negotiation was short and fair, the salesman, Joe the Chef, was courteous and knowledgeable, the finance manager was efficient and professional. Great experience!

Hlyfav W

I don't think I'll ever go back.

Bey Felder

THESE ARE A FINE SET OF MEN FROM THE SHOW ROOM FLOOR TO THE FINANCE DEPT !!!! I CANNOT THANK THEM ENOUGH!!!! ALEX, JONATHAN, DUSTIN..... I DEFINITELY RECOMMEND YOU ALL TO EVERYONE THAT READS THIS REVIEW... MR HERRIN, YOU HAVE GREAT ASSETS TO YOUR COMPANY. KEEP THEM FOR AS LONG AS THEY ALLOW THEMSELVES TO BE KEPT!!!!

Justin Jackson

Best place to do car business in the Jackson Metro area. Highly Recommended

Jaden Van

I went there for oil change and got a horrible service today. One of advisors named Tiffany asked me if i wanted to get a diagnostic test on my car because she saw a "check" light on my car's cluster. I thought this is a regular check and did not hesitate to say "yes". She didnt tell me that test would cost me $106 in the beginning. I had to wait for 2 hours and 30 mins and had to pay that amount. I had been there so many times and i will never come back after this.

carolina Aquino

I go there to change my oli change. This is the only place I use to get my 2015 toyota I really like fhere us not a lot of wait. And they tell me everything that is wrong with my baby.

Topazelee E. S. Lee

Home away from home. People there are like family.

J J

If you’re a person of color, don’t expect to get any attention there. Came into the dealership ready to purchase a vehicle, and out of 6 salesmen who had no other clients. Not one came to help us. We waited 20-30 mins for assistance and eventually were fed up. The side eyes the employees kept giving us made the whole experience uncomfortable and unprofessional. Your dealership should feel ashamed.

DRE OFFICIAL

They're willing to go the extra mile to get the car YOU want

Pinkey Gordon

Good customer service

nikki lundstrom

I absolutely love herrin gear!!! When you go make sure you ask for Tamara Holman she’s the best sales lady! We’ve been using them for years and they always treat there customers right!

Donnell Buie

Excellent customer service in sales and services.

Frank Saul

I hate buying cars. It always seems to be a hassle. My experience with Toyota and salesman Josh G. was great and was not the painful experience I had in the past with car dealers. Very happy with purchase of our 4 Runner and paperwork process to acquire it. Thank you again!

Kim Griffin

I have had quite a few unpleasant car buying experiences in the past, but Richard Connart made it a breeze at Herrin Gear Toyota. He helped me find an awesome used car at a great price, and got me through the financing and paper work part in a snap. When I needed to buy a car for my daughter, we used Richard again. He went above and beyond the call of duty to find her the perfect car. Thanks to Richard and the detail shop and the finance department for a great job.

BRANDI KENNEDY

I have never been so disappointed in a Dealership ever. I feel their qualities are giving misinformed information and running a shady business. I’m not sure why we gave them, Another chance after being lied to on our lease..not …

TBNR Lucas

Teddy Mcraney is the best, one of the most attentive salespeople who cares and will give the attention to the detail that is too often overlooked.....no high pressure......you won't regret it

Teresa Sullivan

Have bought my last two cars here. They do wonderful maintenance. I will continue to do business here.

Laura Rollins

I am so disappointed in that I will not be using Herrin-Gear's service department anymore. I purchased my Toyota from Herrin-Gear in April of 2011 and have been a loyal customer of the service department up until July 06,2017. I have always had excellent service there. The customer service and work done to my car was impeccable up until this last experience. I took my car in July 1st due to my cooling fan going out. I was told by an assist. service manager that there were no techs there, so I left it there to be serviced the following Monday. I called to check on my car that Monday afternoon (July 3rd) and I was told that my car had not been looked at. I decided to wait until later to go check on my car in person. The assist. service manager that I left my car with couldn't tell me anything about my car. Luckily there was a technician there that let me know that being that it was so close to the 4th of July Holiday, they were having a bit of a high volume of customers and that they would call before closing to let me know if they could get to my car- I thank him for his honesty. The assist. service manager did call and let me know that it would cost me around $700 to have my cooling fans replaced, they would be closed on the 4th and that they could have my car repaired by Thursday. The quote sounded a bit off to me, but I agreed to go ahead and proceed as stated. Thursday afternoon rolled around so I called to check on my car. I was told by this same assist. manager that my car was being worked on as we spoke and that he would call me later when they were finished. It was getting really late and I hadn't heard anything back, so I called again. I spoke to this same service manager and he seemed to not remember that he had been managing the work order for my car. He paused for a second and replied that we had a problem. So , I responded what's the problem. He told me that a tech cut himself pretty bad while working on my car and had gotten blood every where. He told me that they would need to clean up the blood and then they would put my car parts back in and that they would have it ready for me Friday morning 07/07/17. This story just didn't sound right to me, so I decided to go and check on my car. When I got there, I discovered that my car had not been touched-meaning they had not even started on my car. I was so disappointed. I had to end up taking my car somewhere else and got it fixed within two hours-at almost half the cost quoted by said assist. service manager. Being a customer of Herrin-Gear service department for almost seven years, I don't understand why my car repairs were so low on the priority list. I also don't understand all of the dishonesty. I could have never imagined that I would receive such shade-tree service at what I once felt was a reputable place of business. I don't appreciate the run around, the dishonesty, and I certainly don't appreciate my intelligence being insulted. I am a compassionate person so I won't name the assistant service manager that I am referring to above. He knows who he is. If this is his usual way of conducting business, I'm quite sure other customers have complained prior to me and I'm quite sure his coworkers have seen glimpses of unethical and unprofessional behavior as well. I was forced to select the one star rating in order to activate the post button, but If I had my way, there would be 0 stars selected.

V Gaut

WARNING!! BEWARE!! SCAMMERS!!Have con artist that try to scam you and they tell you the price of a vehicle then after you and your husband take off of work, get a baby sitter for 3 babies, drive 3 hours and are already pre-approved with funds for the vehicle they try to make you lease a brand new one or buy a new one!!! They lie! They lied about having my 4 runner!! First and worst experience that I have ever had coming from a successful devoted family! I left and went to buy my 4 runner at another "REPUTABLE" dealer. This is not a reputable dealership! Don't WASTE your time because all this place does is waste your time and try to scam you and try to take advantage of you !!!

ronnie whitehead

I have always get excellent service and they always check with me before anything is done extra.

Emily Carter

I love Tamara and Eric and my financial officer mr. Charlie is awesome I love working with them. Wonderful people

Ginger Hamner

I had a very nice experience with using internet sales! A lot of the information I requested was emailed to me before I walked onto the lot! It was a very simple process!

Earsie Simpson

Great place to shop for a good deal on your next car

valarie jobe

Great place changed my oil in less than 30 minutes.

Leigh Sarrett

Tamara is so wonderful to work with. She understood my needs and was so great. I did not feel any pressure and I truly felt like she had my best interest in mind as a young buyer. I would recommend any one to her.

Elizabeth Summers

I had a five star experience with buying a highlander from Toyota Jackson! I would highly recommend coming in and seeing Michael Brumley or Carlos Griffin! Both very fantastic and very friendly. So happy with my vehicle and everyone who made it possible.

mary meeks

The service here is great.

Krystal Brown

Jeffrey Jackson goes above and beyond to help his clients out.

Alicia Pinto

I had been shopping for a car for a few weeks. I finally decided on herrin Gear because they were not pushy at all. The gave me all the facts and numbers I needed. Everyone was extremely helpful. When I finshed my paper work the manager …

Victoria Ward

Delt with a car salesman there by the name of Tamara C Holman and she told us one thing and did different If you ask me they was just trying to beat us out of money saying and doing whatever scamming they will say and do whatever to get money or a sale

Tyler McKinley

First let me start off by saying that I purchased a truck from this place in November of 2015 due to another dealer sending me over there because he couldn't get the truck color I wanted. They moved quickly and I was pleased. Now fast forward to the other day, my wife finds a used car for our new family and I talk to a man named Jordan. He gives me the out the door price of 23,980. We make the decision to only put 1,000 down to keep the payments less than 400 per month. My wife tells his man several times she isn't sure she wants to buy it if she has an interest percentage of 5.5 or more. Jordan comes back and tells her she hasn't made any big purchases and throws out a 6.9 interest estimate which gets me to thinking. She has had a job for five years at the same place with a credit score range in the 760-785 range. The total price (out the door) was originally 23,980 and we put 1,000 down which should have made it 22,980 plus the processing fee of 245 and the 10 title charge. Even at 7 percent it should not have made the total cost at the end of the loan a little over 32,000. Even the Gap insurance addition of around 1,350 should have affected it that much. The finance guy was nice until my wife total him she wasn't sure about the purchase. Jordan has run off by this point and the finance guy storms out and a very professional man tries to make it right but by that time my wife and myself are both pissed and done. There is no way that a 22,500 SUV should cost 32,000 over the course of the loan. Please use your common sense when dealing with these people because it seems to me that they think I didn't have any.

Victoria Laird

Excellent experience with RON GOODING!!! Best salesman to buy from at Herrin Gear Toyota!!! Ron is Friendly, courteous, and very knowledgable!! Great customer service during sale and after(which is hard to find)!! Goes above and beyond to get BUYER best deal!

John McMinn

I had a wonderful experience at Herrin-Gear Toyota. My salesman, Richard Connart, was awesome. He was very friendly, extremely patient and worked hard to get me into my new Tacoma TRD Sport. My wife and I are very pleased. Thanks Richard Connart and Herrin-Gear.

Piyush Trambadiya

"Professional Toyota players... I had Wonderful experience with this dealership..." Let me start my review on buying experience on brand new Toyota Highlander LE Plus. I was contacted by a "PRO team player - Miss Amy" with very detailed information and from there, We kicked off the dealing. On pricing, it's realistic and layed out well. During this deal, Though I contacted her many times on pricing, inventory, options and other information on HighLander, her tone was super smooth every time I called, even holiday season was already kicked off and so the year end.! We worked out very well in term of selecting trim level, pricing, paper-work, loan and finally the pay down. The car was delivered at my door step (I am in Louisiana) well before the scheduled delivery time with all papers and there were absolutely NO surprises in paper-work and all "matching" price figures were marked which she promised me over the phone and email. Overall, I am 100% satisfy dealing with this dealership. The major satisfactory point is they performed what they already promised.!!! I would definitely recommend to visit this dealership if you are in market during holiday/Christmas season... Plus, Toyota Highlander LE Plus has lots of features which satisfy my need. SUV+ feeling but car like handling..True family hauler and fun&fun to drive!!!

Michelle Anderson Hoffman

I recently purchased my fifth Toyota from Herrin Gear Toyota. My husband and I love our new 2012 Highlander Limited. GM, Bryan Shufelt, his sales staff and Finance dept worked hard to make a good deal. Thanks guys!

Ashton Taylor

Herrin Gear Toyota did great on getting us the perfect family vehicle!!!

Jay F

Bought a car here and couldn't be more pleased. Tamara is the salesperson you should talk to.

Stephanie Hardy

I will not buy another car from this place ever!!!! They are very rude from the door. No-one was helpful or friendly but the salesman Andre. He is the only one that came to check on us while me and my husband car shopped. Even tho we ended up doing business with Jo they all move too fast up there. I had a small problem the day after I got my car that no one wanted to help me with. The used car supervisor name Robert never wanted to show his face. He told me one thing on the phone but did something else in person. The financial guy name Alex moves so fast it's like they rush you to sign the papers and get out. Its more I can say but I'll leave it alone

Johnny Five

Truely a five star experience: My wife and I had the best buying experience we have EVER had. Our sales person, Tamara, was outstanding. She was very attentive, knowledgeable, professional, and friendly. One of the sales managers, Tim is another outstanding employee/manager. He is a super nice person, and he seemed to have a friendly smile every time we saw him. He is honest and upfront, a true man of his word. The process of picking out the two vehicales my wife and I bought (Tundra and Camery) was slightly complicated but these guys not only got it done, but got us in under budget. Speaking of finances, Gerald, one of the finance team members is also an outstanding member of this organization. He is a VERY “sharp dressed man”, you can’t miss him. He is very friendly and made the finance side of things a lot less painful and drawn out than ANY dealership I have EVER been too. We will work with them again in the future for sure. The three of them made sure that we did not have to “settle” on anything with our purchase, they made sure they we are 100% satisfied with EVERYTHING with the vehicles. We literally got EXACTLY what we wanted even though it took some (don’t let the word “SOME” down play how much) work to get the exact matches. They even gave me a loaner while they located my Tundra. I had my truck in 4 days (which included the weekend as we went in on a Friday) and they did not get upset when I had to drive to New Orleans (200 miles one way) for a family emergency in the fore mentioned loaner. We only get one mom and this place understands that. Side note: I will update review to include the service department after having service on both vehicles. Update: so a little late, we have had one Toyota care service for the Camry and Tundra. I don't like "bad mouthing" people, so no names required here. The service department leaves ALOT to be desired. The "tech" scratched ALL four rims on the Camry (the service department argued at first, but after showing undeniable proof that they did scratch the rims, they did they the right thing and replaced the rims. As for the service on my Tundra, the 5000 mile "service" is a joke. A tire rotation, I tow heavy, close to 10k lbs, and the service department argued that the motor I have according to the book says to change the oil at 10000 miles, just cause it's written in a book, does not mean that it is correct. But hey I guess that's a problem for Toyota and I, not the dealership. The service department employees, including the manager, all acted as if the customers are a bother. A note to the owner: Your dealership is very nice, everyone had smiles and was very welcoming. Your staff made our visit one to remember due to the pleasent experience. We look forward to doing business again in the future. Update to the owner: The sales side of your dealership is outstanding. We will do business with the sales department again, the service department on the other hand, will not be used again, until MAJOR changes in that area.

Brittany King

Dealing with Herrin Gear has been awesome...It was my first time buying a car so I was nervous. The used car manager sat down with me and made sure to find me a perfect car. I always refer people to Herrin Gear Toyota! Thanks for making buying a car so easy!!!!

Catherine Brinson

A good place to buy your car the people are very nice.

Woman of Virtue

I had a salesman Jeff who just told me anything to get his commission for the day. He told me I had GAP insurance, but it turns out I did not. Make sure you have GAP insurance which is only about $40 to $50 in addition to your note per month so if something happens to the vehicle, you don't have to pay them for nothing! Even the person who does the paper work after the agreement to the monthly note told me they were in it for just the money. Do your research on KBB first before buying any from them. But I got recommended to go to Gray Daniels Toyota in Brandon.

katie huff

Robert Evaro was so helpful!! He worked with us and was very patient with us through the process. He helped get us in a vehicle big enough to fit our family with some room to grow. If you need a new vehicle this is the place to go!!!!

Stephen Butts

I’ve had to bring my truck back three times about a suspected water leak in the roof area. The first time they fixed the bed lamp but it didn’t totally fix the problem. Kept noticing small water drips here and there when it rained hard. …

Josh W

I contacted the service department to have some work done to my vehicle and they made me an appointment and scheduled it for the following week. I delivered my vehicle to them at 7:45 am and they informed me the work would be completed around lunch. I stated it isn't a rush as I will not be able to pick it up until 4:30-5:00pm. I arrived at 5:00pm and asked to pick up my vehicle, the service person couldn't find the ticket. They stated they may still be working on it and did I want to leave it. I did not want to leave it as I had to be at my second job within the hour and did not have a vehicle to leave in. So, the service person wondered off to speak with the technicians. A few minutes later my vehicle pulls up to the exit bay and the service person informs me: "They have not worked on my vehicle at all. The technician was busy working on a major troubleshooting problem of another customer's vehicle." Apparently there is only one technician that works at the entire dealership. The service person apologized and stated they would make it up to me, but I now refuse to return to that dealer as they couldn't deliver on their promise.

Victoria Anderson

I've bought or leased several cars from Herrin Gear Toyota over the past few years and always receive excellent service. I also do all of my maintenance there and have no complaints in that department. I can't imagine myself buying from another dealership anytime soon. I've bought a Prius, and a 4-runner. I've leased another 4 runner and a highlander. I LOVED them all

Vida Fara

My husband took his car for repair to this place on Tuesday . They said they will call when its ready on Thursday. They did not call. we went there to see whats the problem .the Technician wasn't there. his coworker told us that it should be ready by tomorrow and if it's not ready they would call. they did not call . we went back to check again on Friday. Technician wasn't there and coworker said he doesn't know anything about the process . My husband had to get off of work for 2 days and pay people to take him home after work for rest of the week. We still don't know whats the problem because they never called . Is this right costumer service ?!

D Luke

Mickey has always been willing to help me out when I take my car in for service. He has always been honest with me on any work that my car needs. It's been such a pleasure dealing with him the past couple years.

Sonya Ballentine

Most car dealerships have free snacks and fruit. Very disappointing when you have to wait to spend money and you offer me to buy junk food from a vending machine.

davista tillman

The sales rep (Mr. Art Brown) that assisted me was very plesant and professional. He made me feel comfortable and made my car buying experience hassle -free. Hopefully he's still around when it's time to purchase a new vehicle.

Ann-Marie L

Loved Tamara. Ask for her! She went above and beyond for us. Got us the exact truck & car we wanted at lower than our budget was! Traded in our old vehicles & walked out with a very similar note for brand new vehicles with so many more options! Love them!

Kira Calcote

I was so happy with my experience with Herrin Gear. The staff was very friendly and helpful. I will be purchasing my next Toyota from there because of my great experience with them.

Doris Sanders

I got a great car love Any McBride the hardest working lady there.

Ahmad F. Hedayat

Very slow customer care! It looks that they are solving your problem but at the end NOTHING! If I wanna buy or lease a Toyota car and if there is not even a dealership in the south, I prefer to go to New York to buy a new one but NOT to Herrin-Gear!!!

PAIGE FRAZIER

I can't say enough wonderful things about Herrin Gear Toyota!! My husband and I have been to other dealerships looking for the perfect vehicle for our family but we were feeling pressured and felt like they had our best interest at heart. …

sarah hardin

Outstanding place!! They make buying a car fun!! I walked in and was out in a BREEZE!! They even helped me lower my Insurance!! #1 place in the south to buy a vehicle!! I will not buy from anywhere else!! 12 out of 10 would recommend!!!

Carla Hairston

Ask for Carlos Griffin, good ole Deltan. Not pushy, doesn't haggle and knows his cars

Rich Bailey

I purchased a Toyota Tacoma from Herrin-Gear, and I wanted to say that my experience was fantastic. Amy McBride was my sales specialist, and she answered every question I had and made the buying experience top notch. Kudos to her and the crew at Herrin-Gear Toyota, highly recommended!