Reviews of Herrin-Gear Lexus (Car Concessionaire)

Casedra Euell

Wonderful experience Josh wonderful

CF Henderson

Very professional, very personal! The service here is great

Erica Walker

Overall, my experience has been good. Today, however, I was quite frustrated with the service. The service area did not open at 7:30 but, later. The team members seemed unorganized and overwhelmed earlier in the morning. My appointment was at 7:30 with Brett and as of this posting (7:58), I have not met with him yet. He helped another lady who arrived after I did before helping me. To say the least, I'm aggregated!! 8:33am. I did receive a call from Brett apologizing about this morning. I'm appreciative of his efforts in acknowledging the problem. 2:30 ish. I picked up my vehicle and again,, Brett was very apologetic about the events of this morning. I'm hopeful that things will be consistently better going forward. Thanks Brett for the services.

Virginia Whitley

Our car ran out of gas on hwy30 miles out of town while returning from a two week vacation. Andy, the shop manager, immediately brought us a loaner (even though it was closing time.). He called an excellent tow service. Gay, my service rep, took care of us in excellent fashion the next day. We had A-plus service,

key land

Service was perfect, We went too Herrin Gear Lexus on a holiday which was Labor Day when most everyone else was closed including banks etc. and Herrin Gear Lexus made it happen! Thanks for the experience their generosity was great.

James Forester

I have only worked on there doors, but they seem to be nice folks. We were told to help ourselves to the snacks and drinks they provide for their clients/customers, even though we were there working, not buying.

Aurelius Williams

I had a problem with one of my tires. I drove in without an appointment and my problem was immediately fixed. The service team was professional, fast and courteous.

Emily Rubin

Very smooth sales experience. As painless as buying a new car can be. Jon Shoulders was excellent.

Deana Kennedy

Great service - just waited a little longer than I planned but overall a positive experience. I appreciated the loner car so I could run some errands. Always appreciate having Al as my service person because he explains everything & goes through the costs with me before my appointment.

Carla Stovall

I recently purchased an amazing Lexus RC350 F Sport from Cody at Herrin-Gear Lexus. The car is a perfect fit for me, and it was an absolute pleasure dealing with Cody! He is knowledgeable about the product, and makes the entire process enjoyable. I enthusiastically recommend this young man if you are looking for a great new car. I am certain he will create a tremendous experience for you!

Juan Rodriguez

The worst experiences I’ve had at any Lexus dealership. Very unorganized! Dropped off my car for a simple oil chang. Never received call back for when it was ready. Called back several times and not able to reach the service department. Left voicemails and was never called back. Called again and demanded to talk to somebody at the end of the day and then they said they were about to close. They still didn’t get to my car the whole next day. Talked to the manager and he put in a wad of tobacco in his mouth and said he would look into it. Of course I never received any follow-up. Not the level of professionalism you would expect at Lexus. BYW.. I never received any customer satisfaction surveys so probably the ratings are artificially high

Peter Jensen

Excellent service as usual.

Michael Wuertz

My wife and I purchased a brand new GX460 from Shaun this past weekend; he was extremely knowledgeable, professional, and polite. We had a wonderful buying experience from beginning to end. We left feeling that we will be in good hands for many years to come and when we do need another car, Herrin Gear Lexus will be our first stop.

Owen Munton

Good people that are easy to deal with. Everyone was friendly, polite, and helpful. Buy a vehicle from them. Chip and Jonathan will take care of you.

Randell Sylvan

Thanks

Donna Davis

Rebecca is wonderful!

Stuart Alter

Sean, my salesman was excellent. He prepared the car in advance, and we negotiated the price prior to me driving with my wife the two hundred miles. He even programmed our phones, radio stations, mirror settings and seating preferences. Even when we had problems registering the car in a different state, Jonathan, the sales manager, found out what we needed and mailed it overnight. When the package didn’t arrive, He tracked it down and made sure it was delivered promptly. When my wife needs to replace her car, we will go back for another Lexus DEFINITELY!!

Casey Ellis

Rob, Chip, and Jeff provided excellent service on my new purchase! It was a great experience and highly recommend them to anyone!

ReMonica McBride

Gay is awesome always go above and beyond to satisfy her customers

Jon Lee

Brett did an excellent job throughout the whole process. Great asset to your dealership.

Carmen Steed

Very professional staff!!!great experience and definitely I would use Herrin Gear Lexus for my next car!!!

Catherine Zagarino

I travelled from out of state to take care of a relative when my maintenance required lit. I called herrin gear and they scheduled my appointment for the next day. The staff were very courteous and the service was great. Thank you herringear.

Melanee Pittman

Exceptional service. Extremely knowledgeable sales staff. They bent over backwards to make a tedious process as simple as possible.

Roberta Hayman

They are the best! Chip Partridge is the best salesman ever. Rob Hadden is awesome GM.

Lee Taylor

High prices disrespectful

Marchel Bell

Excellent provide everything I need for car

Craig Wood

As always complete professionals and so courteous.

Timothy Glover

I've owned my Lexus RX 350 for about 3 years. I have nothing but true PRAISE for Herrin Gear Lexus. The salesman (Chip P) was knowledgable and honest. I will buy my next one from him. The service manager Stan Gorman has been off the charts excellent. I am still amazed of how Stan and his team can be so accommodating while your car is in service. They are honest about needed repairs and aren't shy to say I can wait on some things. Truly a rare thing in today's world. Any business desires to make money. We all do. BUT Herrin Gear Lexus gets my 5 Star rating. I just can't imagine buying from anywhere else. -Tim Glover

Mrs. Booth

Speedy service and excellent customer service!

Greg Cox

My wife and I have been Lexus drivers for several years, but had never bought at Herrin-Gear. We recently traded both of our Lexus's in for newer models and love the service we received at Herrin-Gear, and we ended up with and RX and an IS. In fact, my wife decided she didn't like the RX we bought after a couple of weeks and we were able to get a newer model with different equipment without Herrin-Gear trying to take advantage of us like many dealerships would have done. When it's time to trade these vehicles for newer models, you can bet we will go to Herrin-Gear. Jonathan, Shaun, and Woody were a pleasure to deal with.

Eva Russell

I had an excellent experience at this dealership. Everyone was helpful and professional!!

Jamie Johnson

Great staff!

Loretta Burns

Gay, Stan and Wallace provided great customer service. Will recommend dealership to friends and family.

Len Summerville

It was very professional and i like that Thanks

judy gill

Great experience at Herrin Gear Lexus. Alex Shows was great to work with. Very knowledgeable, friendly and wanted us to drive home in a Lexus! He was very patient and answered all of my questions. Great customer service from all of the employees at the dealership ! Thanks Herrin Gear Lexus for such a wonderful experience.

Jeff B.

Friendly, down to earth associates & great service !

Gwen Bell

The service is undeniably the best. Gay and the service team does an excellent job.

tom brown

great sales experience from rob and chip

James Halbrook

Everything about this dealership is of the highest quality from the minute you walk in to the minute you drive out.

Kelsy Parks

Great and friendly service!

Andrew Tran

Great service every time, very nice group of people in the service department!

alicia deonna

Takes forever to get oil changed!

Martesha Davis

Great customer service

Jordanna Sutton

I had my car repaired at Herrin Lexus. I am from Texas and attending school. The lady was very nice and she dealt a lot from me. However, I was very disappointed. I was having a lot of trouble with my car not starting and what not. They first told me the battery was great and that they didn't know why it wasn't starting. A couple hours later I was told the battery wasn't great. They proceeded to replace the battery without me even giving permission which is fine because We had to pay already for the service which supposedly goes toward any repairs. So we had them replace the battery so they could run tests to see if there was more wrong with it. I have to replace my battery almost every year and that is not right. The biggest thing was I wasn't told that the tests on the battery was going to cost me. So when I show up and I have a 370.00 bill I was furious. Plus, I was told my lug nut were stripped which they are and to replace it. Turns out he got my car mixed up with someone else so they didn't even do that!!!! Not happy and feel taken advantage of. We won't be using them again. We will only be getting my car done back at Lexus in Texas.

Amy Taylor

Great service! Always friendly and never pushy! Would recommend for sure!

Chris Link

Best service department in the state ...hands down!

Leona Anderson

It was a wonderful car buying experience. Greg Scales and Greg H. handled the sell and were excellent. If Lexus continues the pursuit of excellence they certainly achieved it by have big these gentlemen on there team. Let’s not leave out Jonathan Chadic. I would highly recommend Herrin-Gear Lexus. My only recommendation would be for other staff such as reception to to meet and greet client more personable like sales. Reputation continues after the sell.

Kimberly Williams

Awesome experience!

Elicia Sanders

Great service! Skilled mechanics

Elizabeth Molloy

I took my car in for a replacement on a part that was recalled and they Tell me they would do a 27 point inspection for free then Called me the next day after 6 pm to tell me they have to charge me. Have they lost their minds? Typical car people. Will lie to you to get commission.

Judy Hemphill

Herrin Gear Lexus always graciously handles my service needs.

Vici French

My experience with this Lexus store has been excellent. It started with the sales person, Shawn Conerly, who was very good to work with and has continued to the Service Department. Stan Gorman, the manager of the service department personifies excellence and professionalism. If it weren't enough that Stan is precise, accurate and extremely knowledgeable, he puts his customers before himself. He always goes the extra mile to insure customer satisfaction. His follow-up with information on the service work being performed is very timely; one never needs to call to find out when the vehicle will be ready - Stan either calls the same day or if it's late in the day when he receives the car, he calls early the next day. As a courtesy, he personally picks up and delivers my vehicle when it's time for service maintenance. We meet and exchange vehicles at a specified location that is more convenient for me since I live over 2 hours from the dealership. Stan personally oversees the work performed in his department. He makes recommendations that I trust, and lets me know when it's not necessary to add an expense; hence I'm more likely to repurchase from this Lexus store when it's time for another car because I know I can trust Stan. As perhaps equally important is his positive, kind and courteous attitude. Herring Gear is to be congratulated for having people of Stan's caliber and integrity on their team. Stan himself is to be appreciated and applauded. Very sincerely, Vici French

Tffny Banks

I purchased a "certified" Lexus GS 350 F Sport from this dealer. The sales person was very nice in the beginning and ended up being really rude. How tacky is it to ask someone to let the dealership finance you b/c they get some type of incentive for doing so. He went and had lunch while I discussed everything with my husband over the phone and came back and passed me off to a different sales person. This guy was much nicer but not genuine at all. We ended up closing the deal but nearly 3 months later I am still waiting on touch up paint which has supposedly been sent 2 times, today will make the third time. I had my car serviced at the Mobile, AL dealership and they let me know that things the sales staff at Herrin Gear told me were included complimentary I actually paid for. Lexus should deal with higher quality dealers b/c this place is awful! Based solely on my experience I will never do business with them again.

deepthi lankala

Best deal, quick processing. Staff was great!! Would definetely shop again with them.

Eileen Marie Knowles

Everyone is always so helpful and nice there I wouldn’t go anywhere else

Betty Brown

Best car buying experience ever ! Everyone is so nice and helpful. I highly recommend Herrin -Gear. Lexus.

Yvette40K King

Very poor service. My husband has stopped by on two occassions and both visits had the same results. On today's visit he walked around and No Salesman spoke, offered to help, or even asked if he needed help. Three salesman were outside and two was inside. So now we will just drive down to New Orleans to make our purchase since our business is not wanted at Herrin Gear Lexus in our hometown of Jackson Mississippi.

Gwendolyn Brown

The service and wait time was perfect. Mrs. Fitzgibbons was very professional and courteous.

John Biddle

We told Chip what we wanted and he showed us everything he had and gave us the keys. He answered all our questions and made the transaction very fast and easy. And Keith is a wizard taking care of any mechanical or condition answers. They bend over backwards to keep you satisfied.

Angela Thomas

One of the best experiences I've had with a car dealership. Highly recommend Antonio Chambers, who is based at Infinity but can sell any car on the Herrin-Gear lot.

Greg Altorfer

No other choice for Lexus

Memory McPherson

Kyle was very helpful and attentive. He kept in contact and updated us often. It was overall a great experience and we now have a great SUV.

ming lin

Excellent customer service!

Melanie Tucker

Excellent service

Hector Louis

When you have no other Lexus dealerships in the state it's no wonder why they can sell overpriced vehicles. Herrin Gear needs to get it together. I was looking for a vehicle today found one test drove it went in to crunch the numbers only to find out it was in the process of being sold already after wasting a few hours of my time. Avoid this dealership at all cost. Infact avoid Herrin Gear dealerships as a whole they are all horrible.

Deuce Keys

Ms Gay is excellent

LONDERIA HAYES

Gay was awesome! Excellent service! She’s so sweet and knowledgeable!

Britney McLaurin

Beware... The service department was awful. I wouldn't recommend this Lexus service department to anyone.

Florence Green

This was the best experience I have ever had buying a vehicle because Mr Greg Scale was the best salesmen I ever talked with; he explains everything to you to understand what you are getting and making sure of what you want.

Dr.Gibbs17 .

Best service ever! Josh and the service crew are the best! The sales team is Awesome as well they take care in customer care make sure you get what you want!

John mike

We drove from Texas to buy a LX570 from here. My wife and I had researched the vechile extensively and visited several dealerships in Houston and the surrounding areas. There are plenty of used cars like this one. However, we felt most comfortable buying the vechile from this dealership and particularly our salesman. Alan Clowery sold us a awesome vechile. My wife couldn't be happier. He went through the the vechile extensively and worked with us over the long distance. In fact, he taught us what to look for in previous flooded vechiles and saved me from buying a flooded LX570 in Baton Rouge. With that kind of honesty, I'll look for Alan to buy my next Toyota.

Fancy Cleveland

I intentionally set my appointments with Gay Lunardini, even if it means waiting a day or two to get the time I want. I can ALWAYS count on her to get things done and follow up. Sincerely Fancy Clevleand

Fred Griffin

Took my new 2016 ES 350 in for the first 5,000 mile service; mentioned an annoying problem with the Auto Dimming headlight option---have a return appointment for service//Very courteous and helpful folks.

Wyatt Connelley

Fast and friendly service. Spent the longest time going over the features of the car, which I thoroughly appreciated.

Gabriel Watson

Nice rides, i wonder how the customer service is?

Tammy McLaurin

Al is excellent and always willing to assist me when my car is being serviced.

Gena Everitt

Excellent service. Gay was delightful to work with, as always. Gena Everitt

Sammie Smith

First time dealing with Herrin-Gear Lexus. The service here is great and everyone is nice. My entire experience has been laid back with no pushy salemen. Come down to work with Cody, he's awesome.

Richard Garner

Quick friendly service. Mrs. Gay is always friendly and keeps you updated on service status.

King Coats

In and out in no time. JOSH took very good care of me. I was traveling and the service light Came up. I called the nearest Lexus Dealership and got Josh. Very pleasant to talk to and gave me an appointment right away. Great dealership!

Jason

If you are in the market for a Lexus.....and you want respectful, knowledgeable salesman....ask for Evan. He helped me over a 3 week period of time. No pressure, no pestering phone calls....he was very attentive to our requests. We ultimately bought a RC 350 F Sport....we love it!! Remember ask for Evan!

J. Doss

Okay

Matt Cox

My immediate family and I have bought three vehicles within the past year here. We have received great customer service in the sales department and the service department. I had a complaint about the floor mats in my rx350. They quickly addressed the problem and solved it. They new and used car manager bent over backwards to insure I had a great car buying experience here. I will recommend this dealership hands down to anyone looking for a luxury car with a first class experience.

Darryl Johnson

The people there are nice. Had a great experience. The experience means a lot when you are very busy. These people seem to be sensitive to the customer's need.

P.C. Yuan

Excellent Service

Stephen Johnson

Excellent no hassle transaction. We love our new GX460.

Oleysa Davidenko

The staff if very gracious and curtious. Great waiting area as well. However, would not recommend getting you car service there. I came in with a minor problem of the interior car light not coming on when the door would open. I was told such a wild story of possibly faulty wiring due to LED lights and that my warranty was voided as a result. Sooooooo...my husband and I came hope and Google searched the issue. Turns out we can just update the interior light preference in the center console. Lights and wiring were fine. Not very impressed at all with their service department.

Tommy Nguyen

Offered the salesman a deal from another dealer and he stated “Ok, go buy it from them then!!” Oh I will Thank you

Robert Santos

I was very impressed with the service. The local team take good care of my Lexus IS F Sport really well. Their attention to details is impeccable. Their customer service is excellent as well. My one hour wait is well worth my time. The waiting area is very neat, tidy and with enough refreshment for a morning wait. The local staff (Ms Gay) has an excellent interpersonal skills. Kudos to the local Lexus team.

Maggi Craft

Great experience. I love my new Lexus and the staff at HG were extremely helpful and professional. I'll definitely buy from them again.

Catherine Hepburn

Lexus service is wonderful. My service manager, Josh, is very accommodating and I was in with my car and out in 45 minutes. Highly recommended

mary meeks

The service here is great

Teri Jones

Excellent staff!!! This lady name Gay i believe helped me out soooo much!

antwion duck

Schedule an oil change was in and out in 30 mins. The staff was very friendly also

Joyce Miskelly

Gay has always been sooo helpful! Love doing business here!!

Kevin Prince

I always work with Al in service... he's honest and keeps me on schedule.

Bobbie Artigues

My car was towed in and Mrs Lunardini gave me the information promptly; I needed a battery. By early afternoon I had my car. Thank you .

Marcus _000

Al was great to work with and provided valuable feedback along the way.

Betty Blackwell

They're courtiers and guick. The best job ever.

Linda McCune

Always friendly and courteous. Understands that customers' time is valuable. Excellent customer service.

Caroline Hoff

:Like the friendly service and loaner car. They also work around you schedule.

Angela Katool

Inquired online late Tuesday about an RX350 to test drive. Got an email response early Wednesday morning from Chip. I replied that I would be there mid afternoon but would let him know when I was headed that way. Sent another email once I was on my way. Called when I arrived to the lot because I wasn't sure where to go. There is a lot of construction. Phone call went directly to voice mail and I left a message. Drove around lot looking at cars. Never saw a salesperson . Called a second time and explained that my last message to Chip went to voice mail and I was there on the lot. She connected me to his office line again and I left a second message. I was there for 30 minutes. It's Thursday now and I have not received a phone call nor email from Chip. We were ready to purchase even after having another bad experience a couple of years ago with them. I was willing to give them another chance. There are many people I have spoken with now who have had the same experience and do not have a favorable opinion.

Andy Anderson

Great place outstanding service

Desten

Dishonest people... If you are looking for a Lexus I would highly recommend you go to another dealership. Especially if you are looking for what this dealership calls a certified preowned Lexus. They do not even check the vehicles before they sell them.. Wally Purser and Shaun Conerly tried to sell me a car with a rusted frame. I was told it was a 1 owner vehicle from MS. It turned out to be a 2 owner vehicle from Wisconsin. After I was able to back out of the deal because of non disclosed frame damage, incomplete service, poor detailing job of the vehicle, they showed no remorse or apology in the neglect of the transaction. I was highly disappointed in the way they handled this situation. Please be careful if you do decide to do business with these unethical “business people.” Robert Hadden did reach out to me after the transaction to offer his apology on behalf of the situation. I did appreciate that. It was still a bit short to rectify how it was handled by the other salesmen. If they were truly unaware of the damage to the frame of this vehicle, there lies another issue with how they inspect these vehicles for resale. A customer should not have to be worried about buying a branded vehicle from its own dealership. You should be able to trust a dealership to sell its own product with a guarantee that it is of the value they say it is. This was not the case.

Christopher Mannery

Nice place