Reviews of Herrin-Gear INFINITI (Car Concessionaire)

Bethany Johnson

Excellent experience, superb knowledge of vehicle functions, engaging conversations and no pressure or hard core sell.

john pace

great service

Vanita Stegall

Fabulous service! Anyone looking for a car should stop by and ask for Antonio Chambers. He was fantastic at getting me exactly what i wanted! He made the entire experience easy and stress free.

01staceymac .

Great experience

Michael Banks

I got the nest deal ever on a nice used Infiniti fx 35 pure blessing.

James Forester

I was there only to work on their doors, but they seem to be nice folks. Offered snacks and drinks to our crew. Not an uppity staff like some dealerships I have had to do repairs for.

Rose Mitchell

Herrin Gear Infiniti Service Department is awesome! So glad we have them in Jackson! Thanks for taking care of my car.

MISTY Halley

Service was quick and everyone is SO nice and helpful!

Brittany Brown

Yesterday, I received excellent Customer Service from Service Advisor Samona Gray. She is always awesome and listens to my concerns about my vehicle. She goes above and beyond to get the job done. I can say her level of engergy brings so much positivity to the business. She is prompt and responsive and she made sure I was taken care of from the phone all the way until after the delievery of service. Thanks for all you do.

Gordon Gordon

Fast, very professional and helpful. See Keith Woodberry for the best deals.

Susie B Jones

Great experience overall! Awesome, no hassle! This was the easiest deal I have ever made! The Salesman, Mr. Justin McFarland was super easy to work with and straight to the point. He was honest and friendly from start to finish, that took the stress out of buying my vehicle. I will seriously visit Herrin-Gear again in the future for my car buying and automotive services made pleasant. Thank you Justin for the Excellent service. I strongly recommend Herrin-Gear, you will enjoy dealing with Justin McFarland and get a great deal! He is fantastic, prompt, knowledgeable and eager to provide assistance with your automotive needs.

Celeste Eason

Tristin was great! 5,500 miles on my tires and couldn’t keep air pressure up in one. She quickly had it fixed and took care of my 5,000 maintenance at the same time. And, set my maintenance program on my QX60.

kim York

They did a good job servicing my vehicle but they did not offer to clean the exterior or interior. Other Infiniti Dealers I have gone to in other states have offered this service free along with the regularly scheduled vehicle service.

Richard Lowe

Nice People in the Parts Dept.

Bert Ellis

An absolutely perfect purchase experience, thanks to Keith, Shanehan and Tim. These guys are extremely knowledgeable, experienced, trustworthy, and considerate. They gave me a great price for my trade and another great price on my new vehicle. This is my second Infiniti and I plan to purchase my next one here.

Mark Briones

This has to be the best buying experience that I've had when buying a car. No pushy or high pressure sales from this dealership. Dana even sent me info on the SUV on her day off and was happy to accommodate my needs. Dana had all the paper work ready to go the next day and contacted my bank for me. I live in Birmingham and they even delivered it to my front door - white glove service. Price is important and so is great service - and you will get both at Herrin-Gear Infiniti! Thanks again to Dana

Lauren Kenney

A great car-buying experience. I highly recommend the team at Herrin-Gear. Not from Jackson? Not a problem! They have great delivery service. Never sit around waiting in a dealership to sign paperwork again! I had the pleasure of doing it all from my kitchen table. They are attentive and service-minded. Great follow up after the sale to ensure my needs were met and any questions were answered. Thanks Herrin-Gear!

Richard M. Lowe

Never been here

CunningWorker Productions

Good job!

Karla Johnson

Excellent customer service

Madelyn Rice

Excellent Service,

Stella Hunter

The best service in the world! Such pleasant salespeople. Easiest process I've experienced while buying a car. I will definitely recommend them to friends and family.

Ravi Rajangam

Salesman Justin, manager Timothy and Kyle were great people to deal with. Justin is pretty laid back and super nice to deal with. Look him up if you want buy an Inifiniti. !!

LaFarra Young

I have nothing but a great experience to report! My salesman was Mr. Keith Woodberry, and he presented several financing options based on my previous purchases and leases. The entire process was not lengthy, and the entire staff makes what could an intimidating experience much more pleasant.

mickie knight

Appointment easily made, and oil change and tire rotation completed within an hour.

Shamika Martin

The service department and staff are amazing. The wait time wasn’t long at all and everyone made the visit very pleasurable and easy!

Darlenemcadams62@gmail.com mc

I called 2 days a head to set an appointment to have my oil changed and my 30k check done. Quincy, and all the staff were great, they kept me informed about my car.(how things were going and the time it would take). The facility was nice and clean, and offered refreshments while I waited on my QX 60. I love my SUV!!!! Thank you Infiniti!!

Wesley Sherouse

Amazing place to deal with. Shanehan provided top notch service and a great price. Will buy again from them.

Jennifer Green

The service department needs a lot of work. I arrived at 9:45 for an oil change. The employee stated that it would be an hour or two wait. At the second hour I went to the desk to check on the status and she said, I told you two or three hours which isn’t what she said before. A few people came in after me and left before me and they received only oil changes as well. One lady sitting beside me said, they always call ahead. But each time I call ahead I am told to just come on in, you can’t make an appointment for an oil change.

Stan Gorman

Great de as lership

Mitchell Falink

I live in Atlanta and my last experience purchasing an Infiniti for my wife was to say the least painful. While she loved the vehicle, I did not foresee us purchasing another Infiniti. I was speaking to a friend who lives in the Jackson area. Told him my story and he recommended me to reach out to the sales manager Shanehan Westphal. I've purchased a number of vehicles in my life this was by far the best experience by far. Hit my number, gave me what I needed for my trade. All the paperwork was perfect. They delivered the car to my door step (to the minute) - full of gas and clean. I received a personal text 30 minutes after completed the paperwork, making sure all expectations were met. What a great experience this is how purchasing a car should be.

Bill Thomas

Great experience with their staff at Herrin-Gear!!

Kevin Rogers

Professional service. Reasonable wait time given how busy they were when I arrived.

Olivia Wade

My salesman Keith was very knowledgeable what was I was most thrill about is that he approached us when you had salesman saw us get out our vehicle but stood still. Everyone is important if you just acknowledged someone. Keith made the entire deal comfortable. Anyone say buy car around me will get one of his cards. THANKS Keith

Angelique Miles

Very friendly professional service....Best experience very

Mariea Taylor

I was there with my sister i saw people that i went to school with it turn out to be very nice good fellowship thank you

TANESHA MOODY

GREAT SERVICE, SPEEDY

Ramon Jackson

Great dealership with superb service and friendly staff.

Andrew Vishnevsky

Outstanding service !! Friendly staff.. we were evacuating from the hurricane and ended up in Jackson Mississippi. Our car battery died three times . The dealership took us without any appointments made sure we got serviced right away, and replaced the battery. Great group for people !! Thank you !!

Amy Burns

Tristyn is always so helpful and sweet! Love her!

Binky Beebey

area clean, snacks, climate very inviting. 4 stars bc I have to go back. My radio speaker is still not fixed.

i. sudscib Hawthorne

I made my appointment last week I was told that I will have a loaner car when I get here I drive all the way from Hattiesburg Mississippi and they don't have a loaner car for me to drive so now I have to sit in the dealership three to four hours because I don't have a car I didn't stop to get anything to eat just a little frustrated

Willie Johnson

This was my first visit to this dealership and my last! I bought my vehicle in Little Rock Arkansas and usually take my QX60 for service to the Benton Dealership. Where I always get excellent service from a very friendly and courteous staff. But I took it to Jackson this time because my daughter lives there. I was not greeted at the entrance; I had to find someone to wait on me. I didn’t have to wait long for my vehicle to get serviced, but they didn’t vacuum and wash my vehicle. They asked me questioned that gave me the impression that since I didn’t buy my vehicle there I should maybe take it for servicing where I bought it. Which I will gladly do in the future.

A Vance

Very poor service dept. I have purchased 2 cars from this dealership and have always had difficulties with the service dept. I recently tried to call to set up an appointment and could not get in touch with anyone. The call just kept going to a voicemail and no one ever called me back. I am in the market to purchase my 3rd Infiniti now and will be using a different dealership due to this.

Paula Wimbish

My experience with the service at Herrin-Gear INFINITI has been excellent. My consultant is very knowledgeable and helpful regarding the needs of my vehicle. I also appreciate the availability of online service scheduling.

James Catchings

Very Good

anne norwood

Buying my QX60 was one of the best experiences I've had. It was a no hassle, no stress, no going back and forth trying to get a good deal! The best part about it? I LOVE my new QX60! I have always had Toyotas and I loved my Toyotas, but this new SUV is the bomb! Thanks to Terrence Burnett and Terrence Lee for making the buying car experience a great one! I highly recommend these two nice, friendly, out-going, and kind men. Thank you, thank you, thank you!

Hector Louis

It's best to be an informed buyer before stepping on to the lot or they will attempt to take advantage. Only a sucker would purchase a vehicle priced at nearly 5K above market value.

karissa marshall

Excellent service. I'm in love with my NEW vehicle.

Michael J Boland

Great experience getting my new Infiniti QX60 at Herrin-Gear Infiniti in Jackson, Mississippi. When I drove up to the dealership, I could see the smiling face of Dana Stein who came over to my car and welcomed me and offering me help. She took me for test drives in several vehicles and was very knowledgeable about each. She help me with accessories, answered my questions and returned me to the dealership, introducing me to her colleagues and the finance manager, who helped me with financing alternatives. After deciding on the package, the QX60 was delivered to my home in Columbus promptly and efficiently. Since, Dana has kept in touch to be sure that all was well with me and the QX60. I could not be more pleased with the car or the service I received at Herrin-Gear, particularly from Dana.

Deowarski McDonald

Samona Gray is awesome!

Althea Mikell

I want to express my appreciation for the outstanding sales service Justin McFarland gave me throughout my car purchase experience. The transaction was easy and made me feel very comfortable with my purchase.Your professional demeanor, attention to detail, and exceptional service, helped me to believe that I came to the right place at the right time. I will definitely refer others to come to Herrin-Gear in Jackson, Ms, when you are looking for quality service and good deals on vehicles!

Amy Jenkins

I recently purchased a 2017 Q70 from Herrin-Gear Infiniti and my experience was stellar. My salesman Terrance Burnett was excellent, he demonstrated great customer service, patience, and very knowledgeable about the car and its features. I told me what I wanted and he went out of his way to fulfill my wishes. This is my second purchase from this location in 2yrs and because of Terrance's great quality of care the first time, I was eager to use his services again because I knew that he would get the job done! I was also please with the General Sales Mgr and Jeff in the finance Department who also played a vital role in making my process run smoothly. Thank you guys so much for your service I just love my new car!!!

Chadrick Mays

Friendly People concerned about your experience and satisfaction after the sale

Michael Sellars

Friendly service

A Lloyd

Thee i love beautiful cars and suvs

Ashley Hammons

Friendly, knowledgeable staff

Fred Kency

Bought a Nissan Frontier Yesterday. Easy and quick experience. Justin McFarland searched every lot possible for the type of truck I told him a wanted. Was able to get a thousand dollars more for my trade-in than CarMax offered. He found the truck at their sister lot about 5 miles away and took me there. Test drive was smooth. I was leaving the lot with keys in hand within a hour. Excellent service Mr. McFarland.

Brittney Tate

I love the fact that I purchased my car from here. The staff really takes care of the customers. They really know what customer service means.

Maurico Ward

When I first walk into INFINITI didn’t have a clue about suv truck. I knew they were great vechiles just haven’t owned one. When I pulled up to dealership Justin McFarland introduce himself to me. He’s an outstanding person! The way he talked with me and gave me insight this is perfect decision I could make. After talking with him that decision came to pass. In bout hour I drove off from Infinity parking lot with new vechicle. Special takes to staff as well at Infinity Herrin-Gear they was terrific!!!

Becky Mason

Excellent customer service is an understatement!! I appreciate the staff for taking such good care of me! I'm very grateful for such superb and awesome service and staff! Quincy, in the service department, THANK YOU!

Heather H

Salespeople friendly and helpful, professional and knowledgeable about all vehicles

Amanda Walley

These people really care. We bought a Infiniti from a different car dealership that would not give us a lock lug tool nor could they take them off. Pulled into Herrin Gear Infiniti on our way back home and they were so helpful. They took the lugs off and were pleasant to be around. Grsat experience. We'll be back!!!

Lakera Rice

Poor service from service department. I took our lease here after hearing noise on my new Infiniti. Firstly I wasn’t greeted kindly and I sit 2+ hours which was fine because I was getting a problem fixed but then people that came in after me were being called and told their vehicle was ready which was fine because they may have had a less tedious service done. After waiting patiently 2+ hours a different rep came out and said that they hadn’t got to the car yet and needed more time and that I needed to ride with a mechanic to show them what problem I’m experiencing. After consenting to ride with someone the rep left and stated she was going to get someone and came back and said that she was misinformed that they heard the noise and can’t figure out what was going on and that they needed more time with it. I then asked for a loaner and rep stated I couldn’t get a loaner because we have a lease. I said ok and called someone to pick me up then my husband called the actual Nissan Lease Company and they said to bring it to them and they’d provide a loaner. I went back and talked to the front desk lady which rudely answered the phone while I was mid sentence...eventually I spoke with the rep that serviced me initially and they said that they can provide a loaner but I have to schedule an appointment. I got my car and left. Good service is being kind and surely not misleading your customer and being aware that the customer time is valuable and they need to be informed of other options before sitting 2+ hours to be told we haven’t done anything yet but we need more time. Please be kind and inform the customer correctly and inform them of any options and timing before having them wait a lifetime for nothing.

Amy K.

Everyone was courteous, professional, and prompt. I did not have an appointment, but they worked me right in without delay. Special thanks to Antonio and Quincy for all of their help!!!

James P McKinney

I took my Infiniti to Herrin Gear to have the door locks replaced. After learning it would cost $2700 to replace 3 door locks, we chose to only have the drivers side replaced. For replacing ONE door lock I was charged 2.5 hours at $112.00 per hour.

Dexter Woodberry

Herrin-Gear Infiniti always gives A+ service to me. This time was no different. They resolved my vehicle's problem in a timely manner. They also did not hesitate to give me a loaner vehicle. I would recommend Herrin-Gear to everyone.

Jessica Prevost

Justin our sales consultant and Tim were awesome to deal with! It was a great buying experience!

reem dwairi

first off the most amazing experience to purchase my wifes qx80. we had a trade in but we live in ruston, la . that is about a 3 hour drive. i worked with shanehan. this guy not only made sure i felt super special as a customer, but went out of his way to make sure i got the most amount of money for my trade in. when is the last time you felt a dealership gave you as much if not more than you felt you deserved. well Shanehan did. i obviously as a wise educated customer called around many dealerships, from new orleans to little rock, dallas houston and Jackson, MS. but the price that was given was the absolute best. most importantly the level of customer service, and the fact the delivered the car all the way to Louisiana and picked up my trade in, made this the VERY BEST experience i have ever had purchasing a car. you won me over, I WILL ALWAYS PURCHASE FROM SHANEHAN and HERRIN GEAR INFINITI

Mike Smith

Fast service for no appointment! Service staff is always friendly and wonderful! They have taken wonderful care of my g35, and now my g37s and soon the new Q60 :) Also the sales staff and sales managers are great as well, although I didn’t buy my last infinity from them , the set me on the right track to find the exact car I was looking for , they let the sale go to insure I was happy with the car I chose!! This infinity owner will definitely be a repeat customer! Thank you to all the staff of Herrin-Gear Infinity!!

mskwynsee slay

Very professional, addressed my concerns within a reasonable amount of time and was encouraged to call with any additional questions.

Matthew Hudson

Stunned at our easy these folks were to deal with. Picked out a car on their website, talked with the internet guy, made the deal, they delivered the car the next day to our house in Mobile. Saved $7000 over what the Mobile Infiniti dealership (Joe Bullard) quoted on the same car.

HAIG KITISHIAN

yet another blockbuster deal by my friend shanehan, the deal was so good i thought it was a steal. they actually delivered the car and picked up the trade in all this was done over the phone and without stepping one foot inside the dealership. the most amazing customer service i have ever experienced, and the highest regard to making sure the customer is happy

Quinntoya Morris

GREAT GREAT GREAT!!!!.. The BEST Car buying experience ever.... Mr Justin McFarland and Antonio Chambers were very easy to work with, They work very well independently or collaboratively. Justin and Antoino exceeds the expectations in the role of a sales associate. They both adapt to ever-changing clients demands and works effectively under pressure while maintaining a positive attitude. Thank you guys for everything you did to help me with my purchase!!!.. I LOVE My QX80...

Miranda Hamilton

Buying a new vehicle at Herrin Gear Infiniti was the easiest car purchase we've ever made! We've always dreaded buying a new car, but our experience with Jeff Humber at Herrin Gear Infiniti changed that! From the moment we stepped onto the lot, we were greeted warmly. Jeff never pressured us to buy a certain vehicle or to upgrade anything. He went above and beyond to locate a vehicle that would fit the needs of our family (special seating arrangements for three children in car seats). Once we selected our vehicle, Jeff presented us with a fair purchase price and three different financing options. We chose the option we wanted and boom the deal was done!! So very easy! The I would recommend Herrin Gear Infiniti to anyone looking to purchase a vehicle!

Rob and Andrea Alexander

Great service led to another great purchase: My wife's stellar experience at Herrin-Gear Infiniti Service left her adamant that we return when it became time to purchase another vehicle. That day came today, and after a lot of research, we got a great deal, and were treated more than fairly. Everyone we dealt with had great customer service skills, from Keith, our salesman to Alan, the pre-owned sales manager who gave us a great trade-in value, and Tim, who assisted us with all the paperwork. In and out in about an hour! And we'll be back when it's time to purchase the next vehicle.

Abheeshek Sharma

Shanehan Westphal is awesome and made purchasing my vehicle smooth and painless as possible. Highly recommend.

Valon N. Bennett

I had an absolutely wonderful purchasing experience with Herrin Gear Infiniti. Special thanks to my salesman (Lee Burnett), the General Sales Manager (Shanehan Westphal) and the Finance Manager (Tim Grey). These guys were very knowledgeable about the products and services. The financing took less than 2 hours. They were also very considerate about the features I wanted. They gave me a great trade in allowance along with awesome pricing for the new vehicle. Annnnnnnnnnnnnd they delivered my vehicle all the way to Boston, MA.

Willean Turner-Hathorn

Herrin-Gear Infiniti always take good care of my car!!!!

Nique Jones

I felt like I lived here (at least for two weeks). Purchasing a car can be a difficult decision, especially if you are unsure of what you want or what fits you. The entire Herrin-Gear staff was so polite, patient, and friendly. They made sure my needs were met. There is no such thing as low satisfactory levels here...everything to them, from car to customer satisfaction, IS their priority!

Tony Rutland

Very helpful and friendly

Rachel Graves

I shopped around at other dealerships before I ended up at Herrin-Gear Infiniti and I was disappointed- that is until I walked through their doors! Randy J. Ivy was our salesman and he was just WONDERFUL AND SO HELPFUL! He attempted to our needs, listened, and found me THE perfect car! Shanehan Westphal The manager also took the time out to discuss terms with us which helped us feel VERY comfortable with our decision! This place was top of the line class and service, WE had not experienced ANYWHERE else we went that day! We left the showroom floor with the perfect car! Thanks Herrin-Gear Infiniti!

mike mcqueary

Very costumer oriented Very friendly staff from the second you arrive 10 stars if I could

Sheila Lacore

Time for oil change, great dealership bought my 2017 Chevy Truck, Silverado

Kenyata Collins

Wonderful experience and staff!!

Donald Wallace

We drove over 400 miles for this car. The car and price is what brought us here. However, it turned out to be the most pleasant car purchased I can ever remember. I really like the people. So many dealers try to pull something on you. These folks were above board and honest from start to finish.

Steven Yariv

Preston Reeder is a pleasure to deal with. Super team.

Shenika Cleveland

Justin McFarland was my salesperson and he made my entire car buying experience a pleasant one. I was greeted with professionalism and courtesy. I’m very pleased with my purchase and I highly recommend anyone that’s seeking to purchase a new vehicle to visit Herrin Gear and ask for Justin McFarland.

Mark Dixon

If you are looking for a car, go see my guy Terrance! He will take car of you! The service and parts department is good as well. They are a bit pricey though.

Willette Thomas

The fastest service I've ever experienced at 735a and in the rain! I was able to have my oil changed, brakes checked and tires checked all before going to work!

Shawn Cannon

Visit was excellent and Samona is the best!!!!!!

Reggie Clayton

Very quick fast service everything explained about what they did to my car..

JACK WEBB

Good service

Bobbie Latiker

My experience at Herrin-Gear INFINITY was a very pleasant one. Service was exceptional, and everyone treated my wife and I with the utmost courtesy.

Alex Harrison

I wanted to review Herrin Gear Infiniti. Shanehan Westphal will definitely go the extra mile to make sure you are satisfied as a customer and with the vehicle you are purchasing. Five star treatment all the way!

Sam Bullen

No comment.

JEFF WILEY

Service was up to par.

Lorriann Lewis

OMG. I love the service. No waiting. And they gave me guarantee. Thanks Infiniti Herring Gear