Reviews of Gray-Daniels Nissan North (Car Concessionaire)

Raphiell

A friend suggested that I check out Gray-Daniels Nissan. I had originally planned to get a different type car from a different dealership. My salesperson, J.P. Collins, was great and worked with me to get me the best deal/option for me and my budget. I felt at ease and not pressured. Everyone that I had contact with was friendly and professional. After coming here. I didn’t want to look anywhere else, and I love my new car.

Erik Stensaas

Customer service was awesome. Aubrey stayed in communication about the repairs and cost.

Justin Moore

Gray-Daniels and their team were amazing... My Wife and I needed a new vehicle since we are expecting our first child in July. We picked out a 2017 Rouge, and they made the experience amazing. We got a great price, they gave us more for our trade than most places, and overall were just very personable. If you need a new car, go to them!

Nida Khawaja

Excellent service. Was looking for a car as I recently moved to the area. The place is clean, staff are friendly and helpful. Got my car from here and happy that I did. Got a great deal. Get my oil change and maintenance work done here and I'm always happy with the results. Highly recommend!!!

Asia Parker

I buoght my first car here. It was a great day. I had an accident which knocked off my mirror. I ordered the part from here thinking it was a whole mirror. it wasn't. It was missing the cap which was more then I expect but they helped me out and all of it was fixed. It's a relief to have a whole car again. Thanks

Brad Kimble

Robert Basteselli was a wonderful person to deal with! Thank you Robert!

JOHN BANKS

Everything went great Thank You

Cassandra Ducksworth

I actually use to like them before I actually purchased a vehicle from them. I just bought a 2018 Nissan Rogue in December and have had poor service every since. 1st incident happened about 3 months after purchase. I my system became dysfunctional and popped up a warning signal. Long store short on that I had been riding around 3 months and the dealer did not turn my car off shipping mode before handing me the keys. Therefore my alarm and a bunch of other stuff were not even functioning. and all the seevice guy could do was smirk, flip the switch and say sorry.

Kimberly Shelby

Customer service at its greatest!! This was a very pleasant car buying experience. Everyone greeted me with a smile. Larry, Justin and Rick are all great staff members. They were very informative. I'll definitely do all of shopping with Gray Daniels Nissan North from now on!

Roberta Haynes

See John Paul, I had a great experience

Merlyn Dungey

Always treated with respect and up front about service and timing. Waiting area is with refreshments.

Jeri Yow

Let me start by saying that we are a Nissan family. We own currently own 4 but have purchased MANY nissans over the years. Anyway, here’s my experience: My vehicle started aggressively braking randomly as I drove, not using cruise, no one in front of me. I had to have it towed in. They were HOURS late checking on the problem (car towed in around 7:30, service appointment at 9....by 11:30-12 they still hadn’t looked at my car.) When they did, I was told that since it didn’t “act up” during the test drive, they couldn’t do anything. LAME. So basically that my vehicle, over the course of 2 days, had randomly hit the brakes on me 4 times was of no consquence....pretty sure there’s a recall out right now for thousands of Nissan vehicles bc of the Automatice Emergency Braking System malfunctioning. They spoke condescendingly to me while trying to justify the fact that they were not going to pursue the problem with this vehicle bc THIS WAS THE FIRST COMPLAINT OF THIS TYPE. I called Nissan corporate and have started the process for a formal complaint. The people I dealt with at Nissan north were very unprofessional, kept trying to chalk the problem up to me having the cruise control on.....WHICH I DID NOT AND I HAD TOLD THEM NO LESS THAN 6 TIMES! Lies, just lies to try to cover for incompetence. They said that they performed a “multipoint inspection”. It was of the tread on the tires according to the receipt. Really?! That’s the best you could think of? Receipt specifically recorded that the brakes/pads were NOT checked. I would have thought that with a malfunction of this sort, the entire braking system would have been inspected not the tread on the tires. OVERWHELMINGLY DISSATISFIED WITH THE LACK OF INFORMED SERVICE AND LACK OF PROFESSIONALISM.

Fran Nelson

My salesman was very nice and attentive to my needs.. He answer all of my questions with hesitation.. Love the atmosphere there... Will definitely purchase a vehicle from them again

John Woods

Oil change and tire rotation. I was in and out in a reasonable time and cost was less than quick oil change place. Claire, the service rep was friendly and professional.

Derrick D Cleveland

Just recently purchased a used vehicle from them and I must say my sales person Jennifer was the best!!! She went way out of her way to make sure I got the price I wanted. Plus everything else I asked she took care of it without any hassle. I highly recommend Jennifer if you are looking to purchase a vehicle.

AIMEE SIMMONS

Service person lied the whole time I was there. I had an appointment the day prior didn’t have any issues with my tires nothing in my tire but they were losing air pressure. I asked them why and they couldn’t tell me anything held me there an hour and a half to tell me my thread was too low! That was not the issue and they couldn’t tell me anything! I WILL NEVER RETURN TO GRAY DANIELS FOR NOTHING!

Rick Nix

I came in for an oil change special. I made an online appt the day before after I saw the email about the special. I arrived at 12:45 ,which was 15 minutes before my appointment at 1 PM. I told the service advisor that I was in a hurry and had another appointment to get to and would appreciate a speedy oil change I waited in the waiting area for an hour before I noticed the service technician finally bringing my truck into the service bay to start work on it. I think I finally got called that it was completed about 2:17 , which was 1.5 hour total time. That was more time spent than I had hoped for considering I had an appointment at 1 and told the SA that I was in a hurry.

Pashley Almore

Great quick friendly service! My 1st time going for an oil change and definitely won't be my last time!

geneva sims

LOVE THIS PLACE!

Thomas Laudisi

I went to the service center on a Saturday without an appointment for an oil change. They are able to fit me in and get me out in less than 30 min. They also let me know about other services my car may need in the near future, but they weren't pushy about it. Very happy with my experience there and will be going back.

John Michael Pillow

Great experience. They took me right in and solved my problem. They were very knowledgeable of issue. The customer waiting area was nice and comfortable. Highly recommend using Gray Daniels Nissan North Service Center.

Sarah F

We purchased a used vehicle last Saturday! The sale went smoothly, but we left with only 1 key to the vehicle since we were told the box could not be opened. Updated: The customer care department contacted me and was able to get me a second key at no extra charge! Their customer service manager, Ms. Deen, was so understanding. They were able to work around my schedule to come get my new key programmed and I am so relieved to have a spare! This is the second car my family has bought from Gray Daniels, and we would definitely recommend them to anyone looking for another vehicle!

Michael McQuaid

Very friendly and great fast. Kind of pricey

Daniel Jacobs

I just completed my third deal with this dealership and could not be happier! The sales team was amazing. Jake sold my wife and I the last couple cars and was nothing but helpful. The sales manager Chris went above and beyond to make this as smooth as possible as well. I would highly recommend this store to anyone.

Xaybay Gang

Great I always love coming to get my card serviced here.

Shirley Crawford

I took my car to Gray Daniels Nissan because my shift lock was not working properly. I couldn't get it out of park. After waiting for someone to come to ask what I needed, the man who took my information said that it would be under warranty if there was no "sticky substance" on it. I wasn't worried about that because nothing had been wasted on the console. He told me that it would take 3 to 4 hours to repair. I said fine, because I needed my car. After about 35 minutes of waiting in the waiting room, the same gentleman came and told me that it did have a "sticky substance", it would cost me $660 to repair. Also there was a $110 serviceman charge. Of course I didn't have them do the work. I told them that since Gray Daniels still owed me money from me having penaltes (damages) for buying my car tag late, that they could use that money. My car tag was due in November 2017. When I went to buy it, the people at the tax collector's office said that I couldn't buy it because the title was not realeased. Well I immediately called the salesman who sold me the car. He gave me numbers to call. Noone ever answered. This went on from November 2017 to February 2018. I finally, AND fortunately, went to the tax collector's office ( Raymond, MS branch) when a kind young man there decided to look into my situation. It took about 4 hours, with him working in between other customers ( I also had my 2 year old granddaughter with me), for HIM to clear up the confusion. Someone from Nissan had attached the wrong VIN number to the title of my car. This young man works for the tax collector's office NOT Nissan. Thank GOD for his kind heart. The thing is the same thing happened to me when I first bought this car in 2016--I was not able to purchase the tag until February 2017. Of course there was a penalty. They did reimburse me for the tag penalties for 2017 (They sent me a check for it two months later). I gave Mr. Malone a copy of the late fee (penalty or damages) in February 2018. On Monday, August 6, 2018, he said he didn't have that copy. Fortunately, again, I was able to call the tax collector's office and talk to the young man who took care of my problem with the title issue. He faxed a copy of the tag price with the penalties circled. MIND YOU, BY NOW, 3 HOURS HAVE NOW PASSED, FROM THE TIME THE SERVICE MAN TOLD ME HOW MUCH IT WOULD COST. Finally, after I showed Mr. Malone a copy of the text messages I had sent to the salesman who sold me the car ( this showed proof that someone there knew about my tag/ title issue) , Mr. Malone finally said , " We will call it even, "paid in full." I left Gray Daniels Nissan, finally, after OVER 3 hours, with no work having been done to MY car. There was NO evidence that the cover of the gear shift had ever been removed. MY CAR SHIFT IS STILL STUCK IN PARK. Oh yeah, by the way, there was another car that was brought in on a wrecker who had the same SHIFT Lock problem as I had. On a scale of 1-10, 10 being completely satisfied, 1 being completely dissatisfied, I rate this visit a 1.

Zemekia Williams

Everything was done great to my knowledge Thank you all.

Jeanette Hurst

Purchased certified vehicle and have a issue with vehicle that wasn't disclosed in sale of purchase of car. The passenger side windshield wiper blade when lifted can not be done the hood of vehicle is blocking the blade also paint is chipping from the hood due to the wiper blade rubbing against the hood. Also missing cap on windshield and I'm here to fix issues a week later now it's approaching two hour mark. They had one week to call person to repair issues and I'm sitting here staring at vehicle waiting for service. I have purchased 3 vehicles from this dealer and will never purchase from this place again.

Shirley Loyd

The service was good. The coffee was good. Everything has been good all the time.

Joshua Forbes

Haven't had an issue yet with these folks. Always seem to be nice and informative. Average wait times for a service dept.

Francis Wilson

Nothing, everything was perfect. Every time I come to Gray Daniels, I am treated like family. Thank You, for having a SUPREME AND OUTSTANDING PEOPLE WORKING FOR YOU.

India Coleman

Great Service!! I was turned down by so many car dealers, but the men at Gray Daniels said, "YES!" Mr. Darren Milsap got the ball rolling and Mr. Malone Hughes & Mr. Lamar Nelson finished the deal!! They worked until after closing time to get me a great deal!! I truly appreciate your great service!!!

Calvin Payton

Glen was great

Joseph Armstrong

Claire is the bomb. Thank you Claire. Give her a raise now.

Donna Alderman

Very friendly and helpful staff! They made buying my new Rogue so easy. This is the second time I have bought a new car from Gray-Daniels and I will continue to buy from them!

Charley Williams

Friendly people, great service. The sales rep helped me find the vehicle I wanted, and they worked with me to close on a price that fit my budget. Great overall experience!

Leah Creel

Always great service

Steve Powell

I made an appointment online using an synthetic oil change coupon. Showed up on time and asked they add tire rotation to the service. I drove away in about 40 minutes. Friendly employees and good service for a good price. Although I didn’t partake, they offered free fresh donuts and coffee. I would recommend service at Gray Daniels Nissan North to anyone. Good job! This location is also where we purchased our 2017 Rogue. I really don’t like going through the hassle of purchasing a new car and told them that up front. That said, they made an effort to not waist my time or theirs. We settled on a price quickly and I was driving away in about an hour. Easiest purchase I’ve ever made.

Francine Small

They were wonderful. Chris and Glen went above any expectations of any dealership you would ever meet or deal with. Just super.

Cee Gads

I purchased my vehicle from this location and mostly get all my services completed here. The staff is always pleasant and friendly.

Lucy Baxstrom

Treated me well. Good people.

Wasaki Ducksworth

Great group of people there.

Ashley Harrell

Great Experience I took my car in for an oil change on February 4 and it was packed. I expected it to be packed because it is the weekend. The Customer care manager was very kind and informed the customers of the delay and offered us all candy. Since This was my first time there i felt really good about the service.

Anthony Calvit

Good service all around

Stephaine Jacobs

I love Gray Daniel Nissan for service of my vehicle. On January 19, 2019 I experienced like I was being taken advantage. I was the very first customer their that morning. There was 2 others behind me and they was getting the same thing I was getting and that was an oil change. The other 2 customer got finished before my vehicle. So when they got to me I ask " I was the first one here and why I wasn't finished first"? She told me oh we had to finish putting fluids in your vehicle. So I didn't understand that. Last, I had 50% off my oil change and when I was ready to pay and she said it was the full payment. So I stated did the sale lady tell you I had 50 % off and she called the saleslady and said Do she have 50% off and she said oh yes she can. So I said she didn't put it on my service paper and she responded it's being hecked here. So I didn't get a apology or nothing but thanks and have a great day. It was not hecked that morning because for me being first customer and came in third it's OK?

Stephanie Rose

Kay got me a car for $0 down and my credit was not so great and my payment isn't all that bad. The service was wonderful, I was in and out in about 30 minutes, I talked to her over the phone and sent her photos of documents that she needed because I live 3 hours away. I will continue to do business with Nissan!!! I love my brand new car!

Malinda Hudson

The customer service was great

Nicholas Kirschten

I enjoy my the level of care from my service advisor and service manager. Claire and Eddie have a strong sense of pride in their service. I bought a new car, and unfortunately had an unscheduled service. The team made certain that I was cared for through the loaner team. Claire, Eddie, and Mrs. Deen are great and completely cared for my car and valued my time throughout the whole process. Thank you for helping me to stay a loyal customer.

Landi Pickett

Excellent service from the moment I walked in from when I left. When I wasn’t sure if it was the right fit for me I was given all the information I needed to make the correct decision. I strongly suggest anyone looking for a Nissan or any car in particular should at least give Gray Daniels a chance because it’s worth.

The sister Princess Chanel

I am still disappointed for what I went through with my truck.

Anna Martin

I inquired online before I went so the salesman already had a good idea of what I wanted when I got there. I told them how much I could spend and they made it work for me! Every person I spoke with was kind and courteous. It was a big plus that I didn't feel pressured. They worked with what I had to spend and I ended up very happy!!

Jamie White

I had a wonderful experience with Gray-Daniels Nissan North due to the help of my service advisor, Ms. Leslie Johnson. She was very sincere in her desire to make sure my car was properly taken care of and that I didn't receive any extra services that were unnecessary. I plan to go back because of her. I had went there a couple of times before but she truly made me feel welcome there and let me know that I was in good hands! Keep up the good work!

Juan Baeza

Excellent service!!, you can trust that you are leaving your vehicle with the experts, and the support from the service advisor is very helpful, thanks especially to Claire Wallance..

Pam Williams

Service was awesome! Kobie was great! Didn't think I would leave that day with a vehicle, but he worked it out for me!

Martha Millsaps

Go see CLAIRE who is the best service lady ever

Willie Rice

Great service

Kenneth Russell

Your customer service department is outstanding. On my last visit I had my oil changed and was serviced by Miss Samona Gray. She was very courteous, helpful and informative. I felt like a valued customer. My service was completed in a timely manner, and I was reminded of my rewards point that would be applied to my bill. Great program and great personnel. Would recommend this dealership.

Jan Jefferson

I bought a car from gray daniels nissan north about 1 year ago. Let's just say yesterday I was not very happy with my purchase because of things I was promised when I first bought the vehicle. When I brought my concerns up to the general manager John Santerfeit he was excellent at understanding my problem and coming up with a resolution that restored my faith in my nissan pathfinder and this dealership. I would completely recommend this dealership to anyone wanting to buy a new or used Nissan. Aubrey with the service department was an excellent help as well and I really appreciate the professionalism that I received from everyone at this dealership.

chenita witherspoon

My experience at Gray-Daniels Nissan was absolutely amazing!!! Everyone was so sweet and professional. I never felt pressured about buying and Kay met my ever need!

Savonya Jones

This place excellent. The service was quick (about an hour) considering the large amount of people getting their vehicles serviced. All of the staff was very friendly and professional. This will definitely be my go to choice for vehicle maintenance.

J A Davis

Gray-Daniels Nissan North is a wonderful dealership for servicing your Nissan car. I am a faithful customer for over 2 years now and I have nothing but excellent praise for the courteous friendly service and professionalism shown to me by the service representatives and workers at the dealership. I know that whenever I take my Nissan in for service or repair work it is going to get nothing but the very best of care and I do not have to worry about anything when I get on the highway......Thank you Gray-Daniels North for the finest loyal service team ever assemble for customers like me that chooses to drive the greatest car ever made that truly deserves nothing but the very best when it comes to my Nissan.

JaMarius Moore

It was the best customer service I have had in a very long time Darron was amazing

Ericka Harris

The wait is so long...but got good service.

Chris Thomas

Fairly quick service as long as you have a appointment.

PWT CUSTOMZ

Aways Excellent Customer Service! From the sales managers to the sales team Parts and Service! I love this place!

Beverly Koenig

My recent purchase of my 2014 Altima was my third purchase from Gray Daniels of Jackson. My experience was quite pleasant. My salesman, Jake was very efficient with my recent purchase. It was a no hassle experience and he did everything to make sure I got what I wanted and that I was happy. I would recommend him to any of my family, friends, coworkers , and associates. Gray Daniels and outstanding people like Jake make purchasing a vehicle a wonderful experience from beginning to end. I'm 100% sure that when I'm ready to purchase again, Gray Daniels Nissan of Jackson will be my only choice!

Darryl Bowen

I enjoyed the service I received at Gray - Daniels Nissan North, very satisfied !!

Christina Evans

Staff is always friendly and attentive. They service my vehicle in a timely manner and provide updates if needed.

Morgan Weems

Do you appreciate good Customer Service? Than this is NOT the place your should shop. They will not respect your requests nor will they tell you the truth. All they care about is selling cars and that's about the extent of their customer service. I was conned into paying for their $900 product called "Resistall". It was never applied to my top of the line 2018 Rogue. Per documentation, I did not have to buy this product, so I requested a refund back in August 17, 2018, after purchasing the Rogue in July. In order to get the refund, I was forced to give a 5 star rating for the salesman. To this day, I've been lied to by 2 different financial representatives claiming that the request was being taken care of. Frankly, I believe I have been more than acceptably polite and patient about the situation. 6 months of waiting and I still have not been refunded the money stolen from me.

Johnnie Perry

Services great and fast 1 hour I was done.

Kimberly Carson

Had my truck serviced at this location once with no issues.

Etta Harrison

Wow my salesman was the greatest he knew how to make a lady smile he work on my application did what it took for me to drive away with a 2016 car. He was a gentleman through out the whole process. H mad it happen. I can't thank him enough. I have been telling everyone about how fast the paperwork went. Thank you all for making I happen.

John Fisher

Almost 15 years ago I bought a Nissan from here and a second one a few years later. Back then I had a fender bender. Because the truck was still under factory warranty, I figured the body work had to be done at a Nissan dealership. The work was done at Gray Daniels Chevrolet shop and they did the total worst body work on my truck back then. Paint drips, sags and everything. Very horrible body work from 15 years ago. The reason I'm re sharing this 15 years later is because a friend of mine has a 2015 Nissan Rogue and the factory warranty is almost out. She stated to me as driving the vehicle on a trip the AC, radio, and etc would shut off. She told me she went to Gray Daniels north several times and they told her, they can't find the problem. I told her to stay away from Gray Daniels north as their service department has nothing but frauds and liars as they did me 15 years ago. Just saying, stay away from Gray Daniels north. Go to Cannon or any other Nissan dealership.

Paula Sanders

Had to take Nissan in for repair and service department was very detailed and respectable.

Bob Sieben

Great service and friendly staff. They actually listened to what I said and fixed the problem. The last Nissan dealership charged me but didn't even look. Next time I'm back through here I'll stop in. Would recommend them to everyone.

Sandra Cotton

I purchased my car about two months ago from CarMax. I called yesterday and explained that I had to press the brake and push the start button several times before my car would start. I was advised to take my car to Nissan because it was still under manufacturer warranty for that specific issue and my car had less than 60,000 miles on it. I called the Nissan dealership, spoke with a gentleman and was told that it was a recall issue, expecting to get the issue resolved without a cost, only to arrive to the dealership to find I had been given incorrect information from both parties. After explaining the issue to Claire, I was informed the issue was not covered under warranty and it was not a recall issue. She explained that the brake switch was probably going bad and the part would cost about $50 and the labor would cost about $60. She was correct, the brake switch had to be replaced but I was billed for $156.45 because based on what I was told by Claire, I was expecting to be billed for no more than $120 - $125. Not happy for several reasons! The rating would have been 5 stars if I hadn't been given incorrect information when I called and if the cost had aligned up more with the amount I was initially told. However, I was pleased with how timely my vehicle was ready and the friendliness of the staff.

Lindsey Shepard

This was, by far, the most pleasant car purchasing experience I've ever had! We drove from Memphis, TN, and Jake McRaney went above and beyond to find the EXACT car I was looking for-- down to the interior tan leather I wanted! We will DEFINITELY be repeat customers! He took excellent care of us and gave us a great deal on the new car and also a very reasonable trade-in value for my old car! I HIGHLY recommend Gray Daniels North and Jake for any new or used car purchase!

Lakeshia Jones

Looks great from the outside.

Conner Bancroft

I was told my appointment would take 2-4 hours and it took 6. Dropped the car off at 8am and couldn’t pick it up until 2. Very frustrating

Glesha Davis

Service department suck. Long wait because techs are always not working.

Madison Mills

Everything was perfect & beyond easy!! Mrs. Kay Watkins made it super easy to get the car we wanted!

05victorious

The staff at Gray-Daniel service department is courteous and very professional. They kept me informed of the progress of my vehicle, and most importantly; if there's anything else that need attention on your vehicle they let you know right away & you are given the option to have it attended to at that time. They are never PUSHY. Last but not least, the bathrooms are very clean!

Heffan29 .

I had Bryant as my salesperson. He was amazing. Not pushy, he was very friendly, understanding, and made sure he gave me the correct answers of questions I had to include asking before just saying something. He was laid back and the sales manager was very nice and worked with me on several things I brought up I wanted changed. The finance manager Kobie was also very nice and not pushy on the warranty sale. Explained it all very well.

Allison Earl

After visiting another Nissan dealership, and not having any luck my husband and I decided to come to Gray-Daniels since it was close to home. We thought we weren’t going to have any luck at this location either, but as we were leaving an older gentleman (a sales manager, I feel horrible for not remembering his name!) stopped us asking if they were able to get something worked out for us and after we told him no, because it seemed like the other dealership sent poor info to the banks, he asked us to wait while he tried to work something out for us. After about a hour he and our sales man came back and told us that we were approved for the BRAND NEW SUV we wanted, and he was able to get us SUCH a good deal, (lower payment than initially thought, longer warranty) because my husband recently graduated from college. Larry went out of his way to answer any questions we had and to make the process after approval so easy. Thank you Gray-Daniels North!

Loviell Lawson

3hr wait to get an oil change. No communication just a terrible experience.

Ron Richardson

I’ve been trying to get up with three different people and haven’t received a call back from anyone about cancelling warranty on a car that was totaled last year. I was supposed to receive paper work in the mail 8 months ago and it never came. Maybe a bad review will get someone’s attention so I don’t have to make a 6 hour drive round trip just to get some help.

Jacque Dorsey

Customer Service Exceeds Expectations!! The sales associates and service advisors have made my first car buying experience easy and stress-free. As a woman, it is in my nature to become emotionally attached to material objects; however, I was prepared to walk out if I did not think I was getting a fair deal. Fortunately, I did receive a fair deal on my vehicle and I never once felt the need to walk out. After I purchased my vehicle and had it for a few days I noticed some audio issues which I did not notice upon purchase of the vehicle. Since the damages were not covered under warranty, I thought for sure I would be paying out of my own pocket for the repairs of these damages caused by the previous owner; however, the dealership was happy to take care of these issues at no cost to me. Since this time, I have been back to the dealership for maintenance and whatnot and each experience has left me with a of sense of relief because I am always treated with kindness and met with a willingness to help. I feel as though I have somewhat of a personal business relationship with each employee I have encountered thus far. I would feel confident to recommend Gray-Daniels Nissan of Jackson and will return in the future when considering the purchase of my next vehicle.

Falana McDaniel

My experience was great!

Keith Carter

Both 2018 Nissan Altima 2.5 SR Special Edition. Salesmen was great.

John Morgan

We drove from Oklahoma they were supposed to hold a car for us. They sold it after we drove 518 miles. They wouldn't take a deposit I tried. Said we are sorry you borrowed money from your bank and stayed at a motel We can give you $10 for gas. I waisted $350 on the trip they offered me $10. Stay away from them. I'd give negative stars if I could.

Johnny Cattenhead

Nice place, good people, to expensive for an oil change.

K Kacey

Everything was great. Mr. Eddie was a huge help and Courtney was very polite and helpful. My vehicle was completed faster than I expected. The shuttle service was also great

Jackie Moore

Most pleasant car buying experience I’ve ever had.

Lukia Morehead

Ms. Kay Watson and the Gray-Daniels sales team are awesome. They worked with me on finding the perfect compact SUV. I love my 2019 Nissan Rogue! The service, salemanship, prices and customer service can't be beat. I would highly recommend seeing her/them to find your next vehicle.

Leeron Green

This is actually for Gray-Nissan Brandon. Buyer beware, whether you are buying a vehicle or parts. If you happen to need support on your vehicle (for example, buying parts), you will experience the worst dealership there is. Our experience with the receptionist, and the parts department was so bad that I reported it to Nissan USA. A case is pending on it.

Barbara J. Walker

Great job of auto maintenance. I just invested in my second Nissan so the experience will continue.

Carla Waller

I fell in love with the new 2019 Altima the minute I saw it. Life provided the perfect opportunity/need for me to have to have another car. I searched online for a while but I already knew where I was going. I just had to take that first step. I got a call and got an appointment to meet with a sales rep. Gray-Daniels gave me the best that they have-Ms Kay! She listened, wasn't pushy, found me exactly what I wanted and comforted me when I was unsure of things. I have never felt more at ease when buying a car. I was always greeted with a smile and made to feel welcome anytime I stopped by. I am telling you guy; go get you a Nissan from Gray Daniels Nissan North and let Ms Kay hook you up!

Pat C

Gray-Daniels Nissan North was my first car buying experience from a dealership and I have to say that I was thoroughly impressed. I had done some prior research online for the vehicle I was interested in but had some stipulations that needed to be met before I could make the purchase. From the moment I first called to driving away in my new vehicle I was greeted and treated like a valued customer. Cedric helped to iron out the stipulations and get me the exact what I needed. Absolutely great experience and I look forward to future purchases.

Arshunti Perry

Great empathetic/understanding facades! Really only just want to get the sales done, and will say anything to push it along (of course like many other dealers). Issues that should have been resolved/changed beforehand were pushed off, and stated that it wouldn't be a problem with updating the information, but when the time came to get it handled, it was pretty much nothing that could be done & I'm stuck. Not a dealership I'd recommend to anyone, especially when I asked an employee about why I was told inaccurate information from another employee and it was brushed off as "Oh, he didn't knowing what he was talking about". Which helps the situation right?

Lisa Bailey

Quick and efficient. I will definitely keep going to this location.

ava moore

I have been to two gray daniels nissan. One was in Brandon and two time in North Jackson. Brandon didn't charge cause they couldn't line it up. North Jackson charge me twice. First time they didn't line it up but still charge me full price. I had to bring it back and they still charge me again for the same alignment.

Tavia Hess

Go see Darryn or Myron great sales people as well as their sales manager Mr. Malone he checked in and stopped to speak every time we came in with out pressing for us to buy. Darryn made sure I got a car I would like and Myron helped my son get a car he liked and could afford with great interest rates. New graduates should definitely see him.

Monica Otto

Thanks for taking care of my needs. I really appreciate Dale in service for his customer service, honesty, & expertise. Thank you

Cina Lucas

I noticed my check tire message was still on when I got home. I called the dealership & spoke with Aubrey Macom to find out if my tires had been checked or not. He looked up my ticket & wouldn’t say they weren’t checked but didn’t see where they were. He told me to bring the car back in to have the tires checked. I asked if there was some kind of discount on a future oil change for not doing all that I paid for? He replied that he couldn’t give me a $50 oil change for not putting air in my tires. But he was letting me bring the car back to have them checked. I stated that it was not a favor, I was having to come back to get what I originally paid for. I said I was not happy with their service & I wondered if my oil was changed or if they simply reset the sensor since the other issue wasn’t checked. I will be going elsewhere for all future services.

Kepora Washington

I will recommend them to anyone.

Catrina Harris

AWESOME EXPERIENCE.... SHOUT OUT TO STARLIN SHORT..... SHE ROCKS

kisha bennett

Dale and Mark Russell went over and beyond to assist me with my car.

William Irwin

About a week ago, I took my 2016 Frontier in for a routine oil change and tire rotation. I was told it would be a few hours wait time because they were busy and I was completely fine with waiting a few hours. About three and a half hours later I got a call from a service advisor and the service advisor asked me if I could leave my truck with them until Monday because I had three stripped lug studs (Gray-Daniels Nissan has been the only ones to do any work on my truck). I told the service advisor that I would leave it if they had something I can drive until my truck is repaired but I was told that they did not have anything for me to drive while waiting on my truck to be repaired. I took my truck home and when I examined the wheels, the lug wells had scratches on them and one of my lug nuts was missing. I called the service advisor back and asked if they were aware of the missing lug nut and I was told that they were aware of it. I took my truck back the following Monday and dropped it off around 11:00. I was told that they would have it fixed sometime that afternoon. I received a call that afternoon and once again, I was asked if I could leave my truck because they did not have the parts they needed to fix my truck. The service advisor told me that it would be ready the next day, so I left my truck with them. As of 3:00 Tuesday afternoon, I still had not received a call from them so I called the service advisor back but I never got an answer. I called back six more times but they never answered the phone. I was trying to find out the status on the repair so I would know if I needed to arrange a ride to pick it up or home from work. Keep in mind, while Gray-Daniels had my truck, I was having to arrange rides to and from work because I was not given anything to drive while they were repairing it. I had to go through two other people to get an answer about the status of the repair and I was told once more that the parts were not in but they would be in the following morning and I would receive a call when the truck was ready. On Wednesday afternoon, I still did not receive a phone call so about 4:00 I began calling to check on the repair status. I finally got in touch with the service advisor and I was told the parts were still not in. I told the service advisor I talked to someone and they told me that the parts would be in and my truck would be ready this afternoon. The service advisor then told me that the parts were in and they would have it put in the shop and ready to pick up that afternoon. On Wednesday, I finally got my truck back. My first experience I had with Gray-Daniels was top notch and speedy but this one was not. I was very dissatisfied with the service and lack of communication that I received this go around.

Kelcey Leflore

I would not recommend this place to NO ONE. Had very bad experience there at their service department a few months ago. I would go there all the time for service BUT everything went down the drain when I scheduled an appointment for a set of tires. How can one go to a place of business to have a problem corrected only to leave with the incorrect items promised and another problem created on top of that. O yeah, return the next day to have things corrected only to make them worst. I have purchased vehicles there in the past and there is good people there and they know who they are but if I can help it I have NOT plans of EVER going there any time soon. Best of luck to them but customer's please be vigilant.

Les Cooper

Too cold but I am old. Everyone was excellent. Price was fantastic. Reason for not buying a new car from you is because at age 72, I will probably not need another car. If I were younger I would consider it.

Rhiannon La Passioneria

Very Friendly people even though what I needed doesn't exist. They did what they could.

LaDonna Johnson

My salesman Miron Simpson was the best!! He went over and beyond to get me a Suv like i wanted!! He did not rest until i was approved!! Signing paperwork was also not bad. It didn’t take long at all!! The finance manager was very nice and pleasant to deal with!! I will most definitely be back!!

Harvey Haley

Nothing very happy with the work of kay Watkins and her dedication of finding me the right fit

doctorfeelucky .

They have wifi and a TV in the waiting room to keep us entertained while they do the work on our vehicles. They do seem honest in comparison to what I've seen of other dealerships. I actually expected them to try and advertise service for my vehicle that my vehicle doesn't actually need. I only came in for a recall, so far.

T Goss

Customer Care Representative, Mrs. Dean, did an outstanding job in solving my problem with the dealership. She went the extra mile to make sure my problem was resolved. Thanks Mrs. Dean for the outstanding service.

Daniel Williams

When I took my car to get serviced they didn’t do something right so I had to take it right back to them. they claimed they “fixed” the problem but 3 days later the same problem returned. Will not be coming back to this specific dealership for anything. My car had no problems ever till after they serviced it.

Amanda Middleton

We were treated with courtesy & we love our Nissan Rogue. Highly recommend if you're in the market for a vehicle.

Passion Robinson

I always go there to get my oil changed. The staff is very friendly and helpful. Within the past year I can truly say I haven't had a bad experience. Every visit has been wonderful. And I just love Ms.Deen!!! She gives hugs just because she can!!!! Keeps me coming back and loving the team!!!

Lisa Williams

I always come here to get oil change and other service. Get a chance to shop to see the new cars while i wait. Great customer service.

Branca Watson

Disappointed with them asked for 3rd cosign even though i got fresh start letter as discharged from bankruptcy! I feel like wasting to drive there for nothing! I am going to try with drive time company soon!

Machelle Murnane

I love my experience with Grey Daniels North! From sales to service. They really go the extra mile to make sure you have a great experience and leave happy! Claire Wallace in service is fabulous. I would recommend the dealership to anyone needing service or looking for a car!

Ryan K.

Go anywhere else but here..... THEY CONTACTED US inquiring about coming in to trade our lease early with lies telling us we could be in a new car with the close to the same payment....we get there they don’t have the car we wanted, the payment was over 50 percent more than we were paying and to top it off they moved our car while we were there and didn’t tell us where it was moved.....all this with no apology from anyone for wasting our time, lying to us, baiting and switching us.....will make sure everyone I know is informed not to go here when looking for a car

Jay Willingham

Great people. They will really take care of you!

Torri McMorris

No I had a wonderful experience

Dylan Quarry

Good work. They didnt try to upsell anything I didn't actually need. Fair pricing. Overall I will be returning to them for future work.

Craig Smith

Good service, knowledgeable Representatives.

Jennifer Jones

I had the pleasure to work with garrick and he was honest and personable. Got me in a great certified used Altima and explained all aspects and was never pushy.

Trena

Horrible!! This is my second time coming to this dealership for an simple oil change ! I have been waiting now for 3 hours and it took complaining to get my car pulled in . The customer service is horrible ! A oil change shouldn’t take all this. Arrived at 8 am and still waiting!!! Ridiculous and still waiting!

Gail Martin

I have bought 3 Nissan Altimas. 2008,2017, 2018 With each purchase, I had excellent assistance from each sales staff I came in contact with. I especially like that I got to see the General Manager each time. He always has a smile on his face and is welcoming to each person in Gray-Daniels. What a blessing!

Richard Evans

My 2009 Nissan Maxima has been in for the same problem four times. The struts have been replaced with new factory struts twice and still pop when turning. The service department did cover the cost of shocks when it was determined to not be the problem. We took the car back and it was at the dealership over a week with no contact from anyone other than myself reaching out to get information. I finally went and picked the car up and was avoided other than the receptionist who helped me. I was handed the keys with no documentation (receipt) that anything had been done to my car. My daughter had been without her car for over a month total with all the trips with no solution. This is very disappointing and gives me a negative view of Nissan, if this is how they do business. I understand that it can be hard to diagnose a problem with a vehicle. That is not what I am upset about. It is the lack of communication while the vehicle was there this last time, and the way I was avoided when I went to pick it up! It would have been nice to speak with a manager about what was going on with the vehicle. So, we still have no resolution to what is wrong with our vehicle.

Jasmine Thompson

It was okay

Boopal S

Service was awesome and completed in time. Staff was gentle and good.

BK Levi

My customer service experience was awesome and my wait was priceless! UNFORTUNATELY, one of the services (rotation & balance) completed was unacceptable. I noticed vehicle was riding extremely rough and steering wheel vibrating excessively. Hit the Tire Pressure button and PSI registered at 41/32/47/41!! I immediately had my hubby to leveled psi to 35 equally (as recommend on tire info)... and problem solved. Apparently tech road test after the service nor properly service it

Fannie Luckett

Steven was very helpful thank you all

A J Tlor

Was paired up with a salesman when I arrived and waited . Was told nothing could be done that night but they working on a "deal" and the salesman would contact the next morning. I was never contacted the next day so day 3 I called and was told the salesman was "busy on the phone" but I was told a manager would contact me back and nothing. I received a call from a young woman the next week (mind you no one has called and contacted me) trying to see if I visited the store because she saw I was interested in possibly purchasing a vehicle. I let her know about the above scenario , she apologized and said a manager would call me to follow up and but no one contacted me . I think it's unprofessional to just leave a customer hanging because you feel you don't have anything to gain from the sale or there is nothing that can be done. Whether you can help the individual , its takes a few minutes to contact the individual(s) and let them know yes or no . Just taking their information and never being heard from again is definitely not good business and just because you didn't want to deal with me doesn't mean I don't know other people interested in buying but I wouldn't want someone to be treated like I was . After speaking with another co-worker who had a similar experience, I understand that's just the way business is handled if you feel people are not worth your time .

Alice Bishop

I feel so welcomed from the beginning to the end of my service visit. The staff are always friendly and enviting. A Big Thanks to everyone that work there.

Kage Ishizu

I have nothing but praise for this dealership and their service department. They help me within a timely manner every time I bring my vehicle in for service and are always 100% upfront about wait times and costs. I have found that wait times can be improved by providing as much detail as I can when bringing a vehicle in for service. I feel their technicians can figure out a problem much faster when they know how long an issue has been going on for and any previous repairs made by other shops or myself. Again, nothing but praise for everyone that works here.

Iftekhar Rafiqullah

Don't go to their place. Took 3 hours for my oil change even though I had prior appointment. Don't remember the agent name but doesn't value your time and money. Everytime, I returned back from them, I found new issues in my car. Fixing new issues cost me lots of money. Hate this place. My understanding is they want you buy their car but they don't want you use your old trusted car.

Demetric Williams

Excellent Customer Service. The representatives addressed all of my concerns.

Lakenda Dodd

I was very satisfied with the service and the short wait.

April Floyd

Darren was my car salesman he went above and beyond to ensure I was happy. He's very friendly, professional and helpful. He is also very knowledgeable, he answered all my questions with honesty. I would recommend anyone to buy a car from not only Nissan 55 but from Darren. I love my new car and Darren made sure I was satisfied before I left the lot!

Lona David

Antoine Kelly was super helpful. Everyone was very friendly. Had some misunderstandings with finance but got it sorted out. Overall pleased with the experience.

Tawana Magee

My SUV was perfect when thay were done with it....

R J Mosley

Chris was awesome got me taken care of in a timely fashion. Always excellent customer service!

Karina Nasekos

Loved everything about y’all!

OhJoiousDay .

I scheduled an appointment for an oil change but it took 3 hours for services to be completed.

Sharon Williams smith

My salesperson worked with me he answered all my questions

Shelia Williams

Courteous and friendly

Emmanuel McDonald

The service was very fast, but when I retrieved my vehicle from the service department, my vehicle was dirty. The steering wheel, the seats and the carpets were smeared with a black, oily residue. There was a time Gray Daniels put plastic in the vehicle to help prevent these dirty smears that must be on the hands and shoes of their mechanics. There was no plastic in my vehicle this last visit. For how much we pay for services, Gray Daniels could keep the vehicle clean, or wipe the vehicle clean or give the vehicle a car wash. I believe they could do something to make the customer's vehicle look clean or remain clean after it is serviced.

Lien Chuandao

I suggest asking for Garrick for car sales. Best experience I've had buying a new car with him. Would give five stars, but hey... No company is truly perfect even if the experience was a good one. :)

Ronda Blasingame

It was fine, the dealers were nice and friendly, cared about whether you was comforter or not.

sean Risher

My over all experience here at Gray Daniels Nissan North was absolutely amazing. Our sales guy Ivory was wonderful. He was a chilled laid back guy willing to put you in the vehicle you want. He tried several different ways to put me in my new vehicle and finally found the right way for me. He introduced me to Mrs. Deen, who was absolutely wonderful and was just as excited for me as I was. She took the time to show me around the place and entroduce me to everyone. I will soon be awaiting her call!! All I can say is just WOW, and how wonderful Ivory was for finding the right vehicle for me. I can’t wait to be able to purchase my next vehicle from them when time comes!! Thank Y’all for the amazing hospitality!!!

Jerica Salton

Claude was more than helpful. He said he would get us in a car and he did. Claude made sure to provide the best customer service out of any one else during my search for a new vehicle.

Keith Clingan

Quick service, parts on hand, did job at good timing. Notification of finished job was lacking.

Andrea Wilson

It was an awesome experience and we had an awesome salesman!!! Thank you so much Darron Milsap!!!!!

Erik Sanders

Aubrey has great customer service skills

Carla Hairston

Ask for Steve New. Seemed to be a good guy just looking to help people find the right car for their Family

Teisha Cross

This is my third oil change at this location and each time I've had over an three hour wait with an appointment. Was told this time there were 15 cars in front of me. This dealer ship doesn't value customers by pulling stunts like this. Who in there right mind book these many appointments around the same time. Never had this problem next door at chevy.