Reviews of Gray-Daniels Nissan Brandon (Car Concessionaire)

Shareka Dobson

I purchase my new 2019 lastnight from Mr. Randy Curry he took real good care of me not only him the whole staff I’m very excited to have my first car with them so I recommend everyone or anyone that’s in need of a car go to grey Daniels Nissan in Brandon,Ms and ask for Mr. Randy Curry he will get you right or one of the sales person will help You.... You will leave satisfied and HAPPY...

James Stroud

Things were done in a Timely Manner....

Grenisha Young

My overall experience was GREAT from the greeting through the ending as always! The staff is always professional provided great service and even great hospitality while you wait for services to be performed. This is always my number one spot for my car care needs. Being a woman, we sometimes don’t want to have to be put in a position of having to handle things of this such like oil changes and etc. but I always feel welcomed and appreciated here. Thanks for always making my experience great!

Michelle Beemon

Viewed new cars, had great service although i decid3d not to buy a new car at the time.

Melissa Obrien

Nicole Jarvis did a great job

Christine Davis

My 2015 Ultima has continued to receive honest, accurate care. This Tues., 8/13-14/19 was no different with tire repair/replacement in a timely manner.

Yvonne C Thomas

Quick & Easy Service call today. Awesome!!

margaret hurst

I don't see how the service can get any better, I was greeted with a smile and they serviced my Rogue in less time than I thought it would take.

Troy Williams

Very professional, very swift Very courteous

Michelle Salinas

She’s the best!!! I love my car. Come see Nicole Jarvis. :)

Tami Graham

I purchased my Nissan Altima in 2015 and I have had excellent service. 5 STARS

Michael McQuaid

I love the car and the deal. The sales rep was great and I was well taken care of. It would be nice to see if they could speed the process up a bit. But car sales is car sales - LOL.

Tim Brown

I just wanted to comment on the excellent service and interactions with the Service and assistance received from the Nissan Brandon Dealership. I have been extremely satisfied and have developed a genuine trust with your Brandon location. I have experienced less satisfying results from another Nissan location and was so grateful the Brandon location opened. Gratification is sent to: Eric Rea, Garrick Walker, and Justin Darby for making my interaction so pleasing. Great job on selecting quality personnel to represent your Dealership. They represent the quality that a customer returns to again and again. Thank You!

Panessa Johnson

Great service

BernNadette McLin

Love the employees, Natalie is my favorite and I only go there for Service to my vehicle.

James Savik

Gray-Daniels Nissan has a pretty good service department. They are good at diagnosing problems. It helps if you are vehicle savvy. I especially appreciate their help in getting me too and from the place.

Derrel Palmer

Took brand new 2018 Nissan Rogue in to have Chrome Bumper Protector installed and “delivery detail” performed. I was told by phone that part was in stock, so I scheduled appointment. After waiting two full hours, with no word or update, I went to check on the status. The service writer who checked me in was gone to lunch! I asked another service writer and he went to check. I watched through the waiting area window to the service bay as the writer, accompanied by a tech, walked to my as yet untouched car. The tech proceeded to take the bumper protector he was carrying out of its package and install on the car in less than five minutes. The writer then drove the car to have it detailed. I was furious!! I had waited two hours while they never touched my car! They knew I was coming and why I was bringing the car! They then tried to tell me they had to go get the part from another location. After leaving the dealership, two hours and 45 minutes after arriving, I went and purchased new tag. As I was putting tag on car,I noticed that the bumper protector was installed incorrectly!! Needless to say, I’m very unhappy and dissatisfied with this service department! Other than a warranty issue, I’ll NEVER be back! UPDATE: When the Service Manager returned, he reached out to us to resolve the issue. He personally came to our house and replaced the incorrectly installed bumper protector with a new one and assured us that he had addressed our problem internally. We will give them another chance.

Frederica H. Berry

I was very pleased with the friendly service at Gray-Daniels. Neeko went above and beyond to make sure all was well with my vehicle, and they called back to see if I had any complaints or concerns. Thank you guys again!!

max smax

Everything was great!!! Great service. Fast

Nicha Todd

Best car buying experience EVER thanks to Mr. Charles!! Will recommend to ANYONE!!

Ashley Welch

love this place... the staff is AWESOME! Go meet the 'A Team'!!

William Muirhead

Had a issue with one of the people that work there but I think she was just having a bad day... but the manager called me and we worked it out

Madonna White

I came in late on a Saturday afternoon to have my oil changed. The service man at the desk was Jerry Clark and he was very patient and friendly even though I know it was near the end of their day. I really appreciated that. I really hate to go anywhere right at closing but this was the only time I could get there. Thanks for being friendly.

ACSmith214 .

My current experience, as well as all the past experiences at Gray-Daniel's Nissan Brandon was a delightful and pleasant one. Service was professional, quick, and easy. Thank you.

Dolores Ledet

Excellent service & polite people.

Kenneth Roberts

Great sales, made it easy to understand what worked best for me,met my expectations,went above and beyond our needs!!! I would refer larry our sales associate anytime thank gray Daniels Nissan of Brandon for everything

Vicky Patrick

I would like to give hats off to Neiko Smith he is a great advisor! He does his job well and always make you feel good when you walk into the dealership! Also I would like to give hats off to Willie Gates he does his job well! I always request that he service my vehicle if he can ! Willie takes the time and explain what actions we need to take with my vehicle!

Andrea Jackson

I'm so glad that I found a service center that I can put my trust in. All of the staff is extremely helpful and personable. Neeko especially made sure I was aware of what was going on with my servicing appointment every step of the way. Every question and concern that I had he was willing to answer, he alleviated all doubt and not only that, he ensured that I had a great understanding of my vehicle as well as other future services coming up soon.

Myra Phillips

Was greeted and set up quickly. Shuttle service was great. NEEKO and Marco were so helpful.

Katherine Fortenberry

Amazing staff! Eugene and Robert did an outstanding job and took care of me! I’m so pleased with my vehicle and my experience!

para magician

Went to look at a Frontier a few weeks ago. Was not able to make a deal. That's fine. I understand that they are a business and are there to make a profit. However, I have now received 2 different phone calls at 2 different times telling me they were ready to make a deal. After speaking with the sales department on both occasions, I was told I would be called back and never was. I'm not going to waste their time, and I don't appreciate having mine wasted.

Kelly Todd

Was with my daughter on the purchase of her new car

lana aikens

We where very happy with the help we received from Elmer Reynoso. He told us about the Armada and took his time in answering all of our questions that we had.

Wade Walton 93

Over and over again That's what I'm dealing with I have to go get my car from Nissan And pay a $250 deductible for a transmission that went out on a car that they put on the lot. That never had been through Service The GM says that he was gonna take care of me no charge I will never go near that place again it's a joke top from bottom! I will make another post once I leave So beware of this dealership it was a 40K mile vehicle with factory warranty and extended warranty as well.

msvirginia48 .

my car would not start but gave a warning light which I found in the manual but did not understand ... when I called the dealership to find out what I needed to do I was transferred to the service department where I spoke with Neeko...its been quite a while since I have had the pleasure to be assisted by someone as courteous as he was...he was very informative, polite and knowledgeable ...he explained the problem (which I still didn't understand lol) and said it was a recall...when it was repaired he called and explained I needed to reply to an email which told of various problems that needed to be attended to ...when I went to pick up the car he even held the door open for me...thank you, neeko, for being so helpful... Virginia Nugent

Ken Williams

I left the dealership initially satisfied with a preowned vehicle. Before arriving home, I find myself spending $350.00 to a locksmith after the only key provided got stuck in the driver's door. I attempted to negotiate with the sales manager to no avail...I'm stuck. Day 3, the car will not start....I think I may have bought a sour LEMON.

Tonya S

I made an appointment for 10a. When I arrived it was busy but Adrian C. honored my appointment time and took my car straight to the service area. The wait time was about an 1.5 hour which was great considering the amount of people waiting. The customer service was great and my visit was pleasant!

Ashley King

My experience was exceptional. The salesman Randy Curry was a very respectful and caring young man. He made sure that my child was comfortable before we began to do business and that was a plus.

Larry Terrance

The associate was very helpful and considerate. She kept me updated on my vehicle. She checked me in and out quickly. Thank you for great service. I al as o appreciated the mechanic resetting my maintenance notice on the vehicle.

Kelcie Pettway

Experience was great but my car is a lemon so.........

Jessica McAllister

Everything and everyone was great

Katlyn Herbert

Ashley is the best! First time to buy a car all on my own and she made the experience so AMAZING!! I will never car shop anywhere else and I highly recommend coming to see her for all your car needs! Best experience of my life! Thank you so much Ashley!!!

Colene McNair

Nothing could have been improved other than the part being in stock, not having to order and make another trip. Service team is the best.

Ashley Williamson

The service was great, and Neeko had the best customer service!

Aaron Sipes

Friendly salespeople and nice affordable vehicles

Walter Cook

Great service in a timely fashion.

Pat Goldman

they could not find what was wrong with my car, even though it is still doing what I said it was doing. Then they didnt send anyone to pick me up until I called and asked where my ride was. I lost time from work waiting on them to send someone after the fact. and then told I didnt need to get an attitude. Yes I had an attitude. I brought my car to repair my seat that wont stay pumped up. no it may not go done all in one day but it still doesnt stay where it is put. needless to say I did not have a good experience with Grey Daniels Brandon. Of course, once the sale is made they are done.

Karthikeyan Vaidhyanathan

Yes. It is really a positive experience with this dealership so far. I bought a 2018 Nissan Pathfinder Platinum. I drove 450 miles (from Houston) to get the car, because it is totally worth it. Zach/Joe handled the sales and Clint handled the Financing. I was able to close the deal and make an initial down payment on Phone. They also sent in all the paperwork to Texas DMV for registration. Hopefully I should get the car registered without issues. Update (06/12): DMV could not find the papers and till now I did not get any details to track the package. Now I am worried :( Looks like after sales follow up is bad. Hoping for an update soon. Update (06/13): Still no response from the Finance Manager. I mailed continuously and also left couple of voice messages in his mobile and also work phone. It is frustrating that they decided to not even reply. Now, I can clearly see the issue with buying from out of town dealership. :( Update (07/02): With no luck I am still waiting to get my car registered and the license tag/plate. Never thought this could be so tough considering I had bought vehicles from out of state before. One good thing is I was able to get in touch with the Finance manager (after 3 days) and he said he will check what is going on. Fingers crossed ! Update (07/24): Got my car registered at last. Had to push the sales team to work with after sales department to get this done. After sales made this transaction very difficult. But over all I did save some on the car price. Gray-Daniels will be definitely very good for anyone local in Mississippi. I would love to give 5 stars for sales and 1 star for after sales. Over all its 3 stars.

danyell franklin

Great customer service , very friendly , & they help you every step of the way ! I had great experience with every one of the staff I dealt with there , I highly recommend the dealership to anyone that’s in the market of looking for a vehicle! My sales person was Taybria Ashley , very friendly and understandable also her boss the sales manager Joe. They wouldn’t let me leave without a vehicle! I forgot to mention , great and affordable prices on vehicles as well! Thank you grey daniels Nissan of Brandon for taking the time out to help me find the vehicle I’ve always wanted!!!!!!

Sheila Simmons

Making an appointment was super easy and they could get to my car same day. When I got there Jeff was friendly and efficient. Very good experience .

Brittany Carr

Great staff very friendly!! Good quality cars, and great deals! We love their new finance guy Robert he is amazing, definitely recommend him to anyone looking to buy, he is honest and fair! Overall great place to buy a car new or used!!

Clifton White

Very quick service for an oil change, with awesome staff.

Patty Frazure

Great service and did a great job fixing my car

Lisa Dodd

This dealership was so helpful. I walked in, told Bernie what I needed, and he found it for me. I was so relieved that I got no pressure. The staff was very down to earth and genuine. Thanks Gray Daniels Nissan and Bernie!!!

LARRY ANTHENS

I am waiting on getting g a problem solved with service department. So far I am not real happy with Nissan at this time.

rachel curry

Mr Randy Curry ( No Relations) Was A Great Salesman OMG I Was At Grey Daniels For Hours Because He Didnt Not Want To Give Up Until I Recieved My Car. He Got My Notes lower than i expected i Love My Car & Grey Daniels ❤️❤️❤️❤️❤️❤️

Brandy Littrell

Steve New is a wonderful salesman he’s not pushy like some salesman are. I came in to look at a 2017 red Dodge Journey but left with a 2016 Black Dodge Journey. I thought the 2017 was everything I wanted until I realized it didn’t have 3rd row seats. So Steve looked at all the Gray Daniels inventory to find exactly what i wanted in my price range. Then got me the deal I needed with my payments where they needed to be.

Richard Riley

I was called by the service department today to bring my car up there so they can check it out. I must say I meet the manager Mr. Jim Jentry very professional and kind person and is for the customer's well being and he promised me they was going to take care of the situation. So to Mr. Jentry I want to say thank you for everything you did today for me.

Larry Goss

Joques Jenkins was an absolute delight to do business with. Would recommend 10/10.

Earl B.

They did fine and I am well pleased with the service and the staff.

Heather

We just had a stellar experience at Gray Daniels Nissan Brandon. Daniel Warren sold us a 2017 Platinum Armada, simply with his great people skills. No games, no trickery, no lies. None of the usual, "don't worry about the price! Come on down and we'll make it right" only to leave dissappointed, stressed and without a new vehicle. He was super chill and never made us uncomfortable. If you want to purchase Nissan, I would HIGHLY recommend calling Daniel first! Everyone we encountered that day was super nice. The manager (I think, the buff guy?) came to see us before we left to think about the purchase just to make sure that we weren't leaving out of frustration. Several hours later, we left with a new vehicle and zero regret or unhappiness! It's a car buying miracle!

Scooter TV

Ms. Natalie was excellent and professional. Service was quick and very affordable!

LaDonna Cole

Need more comfortable chairs

Amber Sebren

Great customer service. Didn't take long. Veery Happy with our new vehicle purchase.

Barbara Rockingham

Came in for a oil change at 4896 miles arrived at 11:20 it’s 1:30 I am still here the young lady that checked me in could careless. If this is how they do business I am surprised they have any business. This is ridiculous

Ernest Gibson

The staff that I dealt with was friendly.

Terri Lee

Ashley Welch is the best sales consultant and really cares about her customers. Also, very knowledgeable about the products. I do recommend you go to Gray Daniels Nissan Brandon and ask for Ashley. You will not regret it!!!

Aubrey Jones

Very helpful

Nathaniel Neyland

I had my transmission allegedly replaced in 2015. The reason I say allegedly is because my transmission needs to be replaced again in 2019. If the 2015 transmission was replaced with a brand new one it shouldn't need to be replaced again which makes me naturally believe that it wasn't replaced with a brand new one. And, I can't afford to replace it out-of-pocket because it's really expensive. Plus I wouldn't want the same agency to do it because of my first experience. I also feel that a new transmission should be fully warranted or at least warranted for longer that 12 months. My experience wasn't good.

Leigh Parker

My service advisor guy Jason Patton was awesome! He took great care of me and got everything done in a timely manner!

Justin Cabe

Ashley Welch made my experience at Gray Daniels Nissan Brandon very pleasant. Would recommend to anyone looking for a new or preowned vehicle to go see her!

Michael Hamilton

I would not buy another car from here

Kimberly Cash

Hands down had the best experience with Mr. Jenkins @ Gray Daniels Nissan in Brandon. Very laid back relaxed had a great experience. He took his time to listen to my concerns and needs and of course I’m picky and he helped me find them perfect car and in my budget! Couldn’t ask for a better sales person!

Nyisha Wells

Adrien C at Grey Daniels Nissan Brandon is the best I called the service department about problem I was having. He answered my questions told me to being my car over I was in and out in less than 20 minutes. The entire time I was there the whole service department was very accommodating and attentive to all.my needs. As I was waiting I met a great sales rep S. Welch who was AwESOME. I would reccomend this dealership for all of your needs.

Russell Searles

Nice people, good work and decent prices.

Patricia Emmons

terrible truck always in shop having may payment tommorow truck still in the shop death trap brakes fail need out out of it need something else no one will do it worst truck buying experience ever the shop across the road said they sent inspector to check on break thing and waiting to hear on something on that least yall can do pay 2 payments truck it will be caught up after all not being able to enjoy it for nothing

Marty Mcgraw

Easy purchase and a great deal. Salesperson was great along with the sales manager!!! Very honest and easy to talk to. The store GM was warm and welcoming. I would recommend my friends make the trip to Gray Daniels Nissan for great service and a great deal!!

Terinei Andrews

Gray Daniels Nissan Service is the best! Everyone greeted me with a smile and the costumer service was wonderful! Mr. Neeko Smith made sure I was well taken care of and answered all my questions with no problem! The wait time was not long at all! Thank you for the wonderful service!!!!

Patrick Luvene

Juv wanted to know what happened to ther service where they met thou at your vehicle?

Katherine Yarbrough

The best customer service at Gray Daniels Nissan in Brandon, Mississippi!!

Edwin Morrow

Love the people, the service was great and in a timely manner. Thank you Nathalie for the loaner car.

Elizabeth Gilmer

The service was excellent

Damon Parks

Thank you Neeko

Bruce Williamson

They have been great.

Courtney Polk

I went in for a vehicle diagnosis and they notified me of my problem and got me in and out as quick as they could.. Special thanks to my service advisor Mr. Adrian Cavenaugh. He kept me updated on my car until the time they were done working on it.

Karen Davis

Nicole Jarvis was awesome. She was always available and helpful. Not only very knowledgeable, but she seemed genuinely interested in helping me find the perfect car. Thanks to her, I got the Murano! My top pick.

WH McC

Thanks! Great service. On time.

Ashley D'Avy

Gray-Daniels Nissan has some of the best customer service around. Eugene was a great salesman, he got me everything I wanted. And also called a week later to make sure I was still happy with my purchase. Robby in finance was great as well.

C Barnes

Long wait times always, Don’t go unless you are prepared to wait over an hour for any services. I got a basic oil changed an it took close to two hours. No check up until, I asked about my car.

Mark Drennan

Jerry Clark at Gray Daniels Nissan was great to work with and took care of our 2016 Nissan Altima transmission problem right away! Nissan parts had transmission rebuild kits on back order for 1 week and that was only minor issue and reason for 4 star rating. Thanks Jerry!

Jamekica Russell

Adrain is the best there

Amaclady

Recently visited this local dealership to make a possible purchase. Salesman was very friendly and helpful. I spent about 2-3 hours at this dealership. The salesman worked diligently to locate a vehicle that had all the "bells and whistles" I wanted. Salesman was able to locate a vehicle that had all the "bell and whistles" I wanted. The vehicle was out of state, therefore salesman was unable to provide me with an actual photo of the vehicle. Salesman stated he would provide me with actual photos of the vehicle the following morning. I did not receive the actual pictures of the vehicle until a day and a half later (how long does it take for someone to email or text pictures?). The vehicle the salesman located did not have all the "bells and whistles" I was guaranteed by salesman. My frustration comes in when I allowed the salesman to run my credit based upon the salesman guarantee the vehicle would meet my expectations and I was ready to complete the deal. Now I am left with no vehicle and an unnecessary inquiry on my credit history based upon salesman guarantee that the vehicle would meet my expectations. My credit is something I take very seriously and would never allow anyone to run my credit unless I was serious about making a purchase. I am a very dissatisfied customer!!

Chelsea Shows

Adrian Cavenaugh is the best service advisor EVER!! My husbands truck unexpectedly messed up and wouldn’t crank. A friend recommended we call Adrian and he got us in Friday afternoon at 5 with no hesitation!! Diagnosed the issue, ordered the parts and the truck was ready Monday!! I cannot thank him enough!!! He went above and beyond to help us in every way possible!!! If you have a nissan that needs to be serviced request Adrain for 5 star service!! Thank you thank you thank you!!!

Lynn Stamper

The staff are very knowledgeable and friendly. I like going here for my routine maintenance on my car. I love the huge waiting area.

Paula Norris

I recently had my car serviced at Nissan in Brandon, Ms where services advisor Nathalie Spann assisted me. When i tell you she went above and beyond any service advisor i've ever had. Her personality was superb and she made sure that i was overly satisfied when i left. Before leaving she gave me her business card and assured me that if i had any problems to contact her whether at work or not it didn't matter. Her goal was to satisfy her customers wholeheartedly. She did exactly that!!!! Thank you Nathalie for going the extra miles....

Sarah Harrison

Had the best experience here! Ashley Welch is the best! I definitely recommend.

J Vowell

STOP!!! IF YOU ARE THINKING ABOUT BUYING A NISSAN I HIGHLY ADVISE YOU TO LOOK AT OTHER MAKES OF VEHICLES!!! My wife purchased a Nissan pathfinder new in 2017. It has recently started to smoke on start up with just 40,000 miles. We took it to gray Daniels and were told it was our fault. They told us the vehicle was not properly maintained. We change the oil according to the handbook. And even have oil change receipts for each oil change. Now they want to charge us $10,000 for a new motor. Highly corrupt company!

Debby Boyd

Nikko always does a good job of taking care of me!!

Stephen Santa Ana

A simple oil change and tire rotation turned into a pleasant experience. They applied discounts to my requests and I was taken care of for under $50.00! Neeko Smith was the service writer. I’ve dealt with him several times over the past few years and have always had a positive experience.

Jessica Wellington

The team at Grey Daniels Nissan is incredible. I worked with Jacques who was incredibly professional, personable, and straightforward. This was the best experience i have ever had purchasing a vehicle. Joe Nash, Jacques and their team really go above an beyond to deliver exceptional customer service. Thanks!!

Jamie Lee

Taybria was an awesome person she was very friendly and had very good customer service thanks to her and staff there for all the help

Regina Beavers

I have bought 4 cars from Gray Daniels Nissan in Brandon! Great service in sales and service! Nicky Jarvis is the best sales lady!!!!!

Michael Tapp

I hesitate to write this review because I may not express my true amazement of what I experienced today at Gray Daniels Nissan. I drove 6 hours round trip for a truck only they had. I have never in my life experienced customer service like I did today in my 60 years on this earth. My salesman Larry was so nice, respectful, and polite I was amazed. He explained everything on the truck and how it operated, the process and papers of the sale, and the processing of my trade for me to understand it. Larry never made me feel like he was rushing through the process or just going through the motion of the process. Very impressed with Larry and sales manager Peirre. They made sure I was comfortable and had everything I needed while I was there for 3 hours and it didn't feel like I was there that long. Thank you Larry and Peirre, my wife loves the truck.

Chris Adcock

Great dealership

Margo Grantham

Robert culbreth is an excellent salesman!! Very friendly and knows his cars!

Carol Dobson

Sales person Eugene Gaseb was absolutely amazing, and if you are looking for a car I highly recommend this young man. He was very knowledgeable in everything we discussed. Thank you Eugene

Allen Huntley

Hats off to Nekko Smith. Always goes above and beyond to help.

Debbie Lamkin

Most wonderful service department ever been too! The friendliest staff ever. So clean!

Prennatha Lewis

Definitely see Nikki when you visit, tell her Nate Lewis sent you she is the face of this dealership and definitely the one who will make you feel good about your purchase, however the dealership I have had quiet a few problems with I purchased a 2018 Nissan Altima and it has scratches on it, I was told it would be repaired Purchased the car on 2/5/18 took it back to get the repairs and it has more damage now than initially......I was told that the detail department was possibly responsible and still to this day I haven't had no one follow up with me to repair the damage on my brand new car......

RUSSELL POLK

I bought a 2018 Titan from Gray Daniels in Brandon Friday October 5th, every one in the dealership from my salesman Jacquees to the finance man Joshua where a true pleasure to deal with, they spoke to and treated me like a like a long customer. If you are in the market for a Nissan I highly recommend you go see the team at Gary Daniels they are great to deal with.

betty bobbitt

Great service

Mary Morgan

Jim Gentry is a man of honor and valor. There should be more general managers like him !

jacquelum allen

Nothing! The representative was extremely nice!

Tamika Wright

Taybria made it so easy! Joe (finance & sales manager ) simplified the process! Normally you depend at least 2hrs at a dealership. I was able to send info in before hand which cut my time drastically. I think we were there maybe 45 minutes before I drove off in my new Accord! I would definitely deal with them again and send others their way.

Sara Robertson

Jacques was the best car salesman I have every had dealings with, he was very personable and kind through the whole process. The whole financial staff was very helpful in getting me the best deal they could. I would 100% recommend them for your car buying needs!

Ryan K.

My wife traded a lease in on 2/19/19. Gray-Daniels was supposed to pay the overage on the lease mileage. Between the salesman Elmer and the rude and condescending sales "manager" John my wife spoke with over the phone, we have been repeatedly told this has been taken care of. John told my wife on 3/12 that the check was being mailed that day and Nissan should get it the next day. Here we are a week after that, and Nissan still has not received payment. Lies all around. Take your business elsewhere! ***UPDATED*** I changed this from one star to three stars because a sales manager named Joel contacted us and has been working on getting this issue corrected. However, the check sent was for the wrong amount even after we had provided them an invoice almost a month ago now. He assured us they will get the rest of the amount taken care of, but we shall see. ***UPDATE #2*** Here we are 2 months from the date of the turn in, and they STILL haven't gotten this taken care of. Back to a one star for them. It is absolutely amazing how unprofessional this whole process has been handled.

James Todd

Had a great experience from beginning to end. Felt like the staff listened to what I wanted, I didn’t feel hassled, and they did what they said they would.

Duana Smith

My experience was good because they got me in and out at a reasonable time. My only problem was I couldn't use my coupon that I received in the mail. Why send out coupons for services that you don't offer?

Shayla Nelson

My salesman Larry Pittman was awesome! Larry was extremely knowledgeable of the vehicles in stock as well as the business in terms of financial obligations. My car buying experience was very much pleasant!

Raymond Troth

Awesome place and great people

Ashley White

Adrian was very professional and kept me updated on the progress of my vehicle. When the service was going to take longer than expected, I was provided with a loaner vehicle.

Anna Bates

Claimed changed oil, but we had to ADD oil the next day on our way out of town. Very poor service

Larry Berry

I set my appointment up online and arrived at dealership at my scheduled time. I was met by the service personnel, they were very courteous and friendly. He explained everything they were going to do and showed me the waiting area. I was in and out in less than 45 minutes. Great job and will definitely come back again. Thanks

Radonna THURBER

Most expensive oil change I’ve ever had to pay for. It was 62.33 with a 20.00 coupon. Did not use any specialty oils. Way to expensive for a regular oil change with a 20.00 off coupon. Other then the cost everything went as expected.

Randy Langley

As I sent in a separate feedback, I came in for an oil change, advertised for $14.95. I realized that I would probably not get that price because of the special needs of my car. Still I figured it would still be a good deal. And it was. The total was $25.00, which included the disposal fee, so I was pleased. I paid, folded up my receipt and went home. At home I read the receipt, to find that the oil change had actually cost close to $80, due mainly to the expensive oil my car required. Yet Gray Daniels had made a $65 adjustment to my bill, and honored the $14.95 price quoted in my online purchase. I was blown away by your decision to honor that price, even though you probably had to eat some of the cost of special oil and filter. Your service rep was polite to a fault, and treated me like royalty. If you were trying to win my loyalty, you did it right. I'll be back for all my service needs. Thanks so much!

Leah Wilkinson

Ashely Welch is an amazing person all the way around. She has helped us get multiple vehicles and has been very patient with us. Go see her for all of your car needs. Tell her Leah sent you.

Michelle Kincaid

It was fast and friendly

Robert King

Great friendly and all around good guy if you go ask for Charles Aga really good guy

Kyle Barks

My battery died in the parking lot and a sales consultant took time out of his day to get me a battery charger and get it running. Couldn't be more impressed with them honestly, too many people would have walked away and he didn't.

Tennia Carter

The staff was wonderful and kept me updated. They were also very polite and made sure I didn’t need anything.

Shayla Mcguffee

Ashley Welch, Joe Nash and Robby Harvey went over and beyond to meet our satisfaction. The customer service was great, atmosphere was very professional and everyone was friendly, of coarse the price was awesome. I recommend Gray Daniels Nissan for anyone looking for a Nissan.

Deborah Collier

I want everyone that's looking for a vehicle to go to Gray Daniels and ask for Charles A. When he finish with helping you get your car or truck and he can help you he did it for me. Your next stop is Miss Nicole she does paper work. Go to Mr Charles and let him pit you in a vehicle. Thank you Gray Daniels for two beautiful people.

Robin McDonald

My sister brought her 2018 Nissan Murano in for a routine oil change. She is 22 years old and I helped her get the car but she pays for the car and it's upkeep. Her tire pressure light was on and she asked that they check her tire. The manager came and told her that she would have to replace the tire. She called to ask me and I told her not to purchase a new tire at that time. I have been driving for over 30 years and have only had one tire that could not be repaired and that was a complete blowout. I told her to take the car to a tire dealer that is one of my husband's customers after she got her oil changed and they would take care of the tire for her. The manager told her that he COULD NOT let her leave without her replacing the tire because if she left it would probably cause her to wreck and she could come back and sue him. First of all, that is a complete and utter fabrication. Secondly, he has no right to hold her there nor does he have any ownership over her vehicle or any rights to hold the vehicle. You can NOT manipulate people into purchasing services and/or goods. It's absolutely reprehensible, dishonest, and shameful! She is a young driver and this is her first new car. He took advantage of that naivete. To add insult to injury, he gave her a "discount" on the tire. She was charged $150 for a tire that can be purchased anywhere else for $100 or less. After speaking to my friends, family and business acquaintances over the weekend it appears that this is normal course of business at Gray-Daniels Nissan in Brandon. I've heard at least 4 other stories of tires that "could not be repaired" and were told must be replaced that were taken elsewhere and repaired with no issues at all. I will never return to Gray-Daniels for any kind of service. Not only would I never recommend Gray-Daniels to anyone but will warn anyone I know not to do business here. I understand that some service standards have differing views about tire repair. I respect that and the recommendation to replace the tire is not an issue for me. The manipulation and tactics that were used to "force" the sale are enraging. It is absolutely illegal to tell someone that you can not release their car to them unless they purchase the service you have recommended. If I could rate this visit 0 stars I would. You have lost another customer for life. I will never stop warning people about your dishonest business practices.

Brad L

Had an oil change and brake fluid flush.Had a good experience.Adrian Cavenaugh was friendly and got me taken care of.

Joe Monteith III

Bernie and the rest of the staff was very knowledgeable, friendly, and helpful. It was an excellent shopping experience!!

Cindy H

I had an issue which has been fully taken care of. I am now fully pleased with the service that I received during my vehicle purchase.

Barbara Moran

I have never had any issues. I bought my Nissan Sentra there and my husband bought a Nissan Frontier and do far so good for both vehicles. When we have service done everyone is great. You just have to have plenty of patience just like any other dealership no different. They are busy they go as fast as they can. The waiting area is clean and comfortable so no complaints at this time.

Carroll Davis

Great service and salespeople.

Ricky Luke

Very prompt and courteous service.

Kathy Omahen

I love taking my car here. You always take good care of me

Spencer Marshall

Good 1st experience drop my vehicle that morning they checked me in quickly called me when it was ready had my car waiting on me in and out smoothly

Mandy Harris

IF U GO HERE NICOLE JARVIS IS THE PERSON TO GO SEE!!! SHE IS AN AWESOME SWEET PERSON AND GREAT SALES LADY. NEVER MET HER A DAY BEFORE IN MY LIFE BUT FEEL IVE KNOWN HER FOREVER. ALL THE STAFF WERE AWESOME AND SWEET ALSO INFORMATIVE. WHEN THIS ONE WEARS OUT ILL BE BACK TO GET ANOTHER ONE. THEIR PROFESSIONALISM AT "GRAY DANIEL BRANDON" IS FAR BETTER THAN "GRAYDANIEL NORTH" ANYADAY!! THANK U NICOLE AND STAFF INCLUDING RAY FROM SERVICE FOR MAKING THIS EXPERIENCE AWESOME!! I LOVE MY NEW ALTIMA!!!

Angie Massingill

They will lie to you. They will not back up what they say rhey will. It has put a bad taste in my mouth for them.

Taba Zimmerman

I never have a problem with this location. The service techs are always pleasant and take the time to let you know what maintenance is recommended on your vehicle. They keep you updated on the status of your service as well. Occasionally, it may take longer than expected to get an oil change, but that’s due to the sheer volume of customers their service department receives and how detailed they are when doing their multipoint inspections for each vehicle. I’d rather wait an extra hour and let them do the job correctly than them rush through it to move cars through faster.

Brenda Zamudio

Great service. No salespeople hammering me to get a sale.

Patricia Brown

Nothing. The gentleman that helped me went above and beyond to ensure that my vehicle got fixed. Nice, perlite and knew what he was doing. Thanks.

Michael Richardson

Fast and courteous

drea nelson

Mr. Steve New made the process pleasant and mostly painless (price tags are never painless). My wife wanted to test drive and see several cars and he was patient and happy to allow us to do so.

Helen Lewis

Everyone is very friendly. They make you feel welcomed.

Mauro GAV

Great Service and very Fast

winggs88

Worked out very well Charles took care of me and it was fast and i am very satified

Lonecat61 .

Adrian helped me with an oil change an answered all my questions. He did an awesome job and was extremely helpful and friendly.

Ryan Lundy

Dealt with Mr Rick the service manager. He was extremely helpful and tracked down my issue and got it fixed in a timely manner

Tami Barnette

I have nothing but RAVE reviews for this place! They really do take care of their customers

William Triplett

Everyone was very professional and service was great. I will be back!

L Jones

Everyone was great!

Regeana weeks

I just purchased a Nissan Rogue. The staff was polite and efficient. My experience was truly a blessing to me and I am well pleased with the outcome. Awesome team!!

Kaitlyn Turnage

Adrian was not only amazing at finding my problem, they really stayed on top of explaining to me what was wrong. When I missed my appointment they called and reached out to me. That stood out too. He deserves some recognition for amazing customer service. I will not see anyone but him if I can help it.