Reviews of Gray-Daniels Ford Lincoln (Car Concessionaire)

Pam Lockard

I would like to thank Justin Conrad and the Grzy Daniel's Ford team for a really great experience. Justin was very knowledgable and helpful.

dexter ford

Dishonest service department and no integrity in handling recall services. I was told they didn't have a loaner vehicle for me to use during the process of repairing my safety related recall . I was told at best it would take 3 days for a 2 hr repair. The Service manager told me to keep calling him every other day to see if they could fit me in so that maybe I could get the repair done in 1 day . This was very insulting .

Nicky Buckley

Trudy Bryant was so friendly and helpful while we were shopping around.. She’s very helpful and knowledgeable!

Malachi Pee

Thank you so much Jason Afshar for your courteous and knowledgeable service. The dealership and lot was very nice and clean. I recommend this dealership to anyone who's looking for a nice car. Make sure to ask for Jason, he's great and fun to talk with.

San Art

Thank-you Tiffany for being very professial and knowledgeable about the cars.

Dark Fury

I always go to Tiffany for any questions about my vehicle. Thank you for ya hard work and always making yourself easy to look at. =]

Madeline Paulino

Love this place! Tiffany the sales Rep was very helpful & informative, understood exactly what I was looking for the best deal! Thank you so much

Jose Altamirano

After my visit to Gray-Daniels, I didn't buy a car due to unforeseen circumstances but the service was amazing. My customer service Rep, I believe her name was Tiffanny was really kind and knew her stuff. She was quick at explaining everything and anything I was unsure of in a polite and friendly manner. Since I was a new to the car buying business I was clueless but was helped effortlessly and effectively by my rep. When everything falls back into place this is where I'll definitely head over to this place to buy my first car. 5 stars for great service!

Tony Martin

Fast Friendly Service. Excellent Experience

Heather Nunez

Tiffany’s customer service was efficient, she was extremely attentive while I was browsing to purchase my vehicle. Tiffany has outstanding customer service, knowledge of all products, extremely patient, and greeted me with a beautiful smile. Thank you for being so wonderfully helpful to me and my family, you are a delightful young lady! The best!

David Wright

Overall it seemed okay, the reason I went there was due to a safety recall. My wife had called the service dept. ahead of time and made an appointment. Upon arrival, we kind of got off to a bad start due to the service advisor saying " we may not get it done today ". The good thing is in the end they did.

Courtney Mahaffey

Tiffany Concepcion was so respectful and helpful when I was there looking to buy a vehicle. 10/10 would recommend her to all of my friends!!

The Jenkins Family

Tiffany is the absolute best! I will never go to another car dealership.

Deborah Blackwell

Hi! I came into the dealership today and was rewarded for my efforts! TK Bryant was knowledgeable and so easy to talk with! Shes got a great personality and if my experience is a judge of her abilities, she will go far in your company! Great job hiring people like her!!!

Leona Santamaria

Tiffany altamirano is amazing! She goes above and beyond to help us with any and everything! Will definitely be back to do business again with her!

April Hood

Didn't do anything with my truck even after I had left it with them for several days.

Niquitta Wolfe

Gray-Daniels Ford Lincoln is a wonderful dealership. They have wonderful offers on their New and Pre-owned vehicles. The sales reps are not solely focused on money, they are more focused on getting you into a vehicle you WANT and DESERVE. It was an awesome experience dealing with their employees like Tiffany C. She has an amazing personality and I could tell she loves what she does. Tiffany is also bilingual, how spectacular is that! (I would not have known that if she didn't take the time to talk to me as a friend vs just a customer, not knowing she was assessing my car needs as well) She made sure I Ieft the lot with a smile on my face and did all she could to manifest quality customer service. Again, this dealership is awesome and you would be crazy to spend your hard earned money elsewhere.

Brian Morris

Great experience! Brad Watson in the service department was very responsive, quick, professional and showed a desire to help. Happy customer!

jme gadwaw

Hands down best customer service!! Go see my girl Tiffany ! Everyone was super friendly. Even got a tour around dealership so i know where to come when i need service work as well .. i highly recommend your next purchase be here !

Jon Williams

I made an appointment through the automated number system "schedule service". This, in more ways then one, was the wrong thing to do apparently. I scheduled an "appointment" for a Thur. at 7:15. I showed up and noticed one other vehicle ahead of me. I didn't think much about it. I noticed a long line had formed behind me. I pulled into the service area and went inside where a couple of people were working. Neither made eye contact and I was eventually asked if they could help. I told them I had an appointment and they said "I dont have an appointment". I went outside with someone to get my vehicle listed for service. I told him I needed an oil change and tire rotation and a couple noises I wanted to have checked out. Before I get more into it, my vehicle is brand new, ordered from the dealership and only had about 5k miles on it. Its well under warranty. I described the noises to him and he was writing everything down. He said it would be a couple days. The sad thing is, they dont offer loaners, they told me they had rentals I could use. On Fri. afternoon, I called just to check the status of my vehicle, since they said it would take a "couple of days". Brad (the service manager, not just an advisor) was the one "helping" me. He said he would check on it and call me back. I waited over an hour. I called back and he said they had not started on it. Said it would take awhile with the noises etc. So I left the vehicle. At the end of day Monday (2 more days, counting Saturday), I called back. He said they weren't done with it but he would check. Again I waited over an hour. I called back and he said they hadn't started on it. Nothing. I asked why they havent done the oil or anything. He said they were going to do the noises first and then do the oil and tires since those wouldn't take long, but they hadn't started on it. At all. 4 days in. He insured me that they would get to it the next day. So I asked him to just communicate better. I left the vehicle, again. The next day around 2pm I get a call. Brad says they are done with the vehicle. Really? Wow. That was fast. I took it in the previous Thursday and left it through Monday and by closing time Monday they had done NOTHING on the vehicle and now by Tuesday, they had done the oil, tires, listened to the 2 different noises I gave them. They originally said it would be a couple days, they have now done this in half a day? Were they really that fast? No. So I talked to him and asked about the noises, etc. He said they didn't flag anything on the noises so he guesses they didn't find anything. He actually admitted that he didn't know if the mechanic found, fixed, duplicated anything. Given the time my vehicle was "completed" in I will give you one guess if the mechanic actually did or not. So while on the phone, I forgot to ask them originally to check the a/c to make sure it was cooling ok. He said my vehicle was now complete, that I was "out of line" and they would put me back in and it would be another 3-4 days. I told them sure. The following Mon. I called to check on it and he says "oh yea we got you ready, I have your ticket right here". It was on his desk, where it likely stayed. When I picked the vehicle up, the air being checked was not added as a line item where all the other completed services was. My thoughts? They didn't touch it once it was done the first time. The ticket sat on his desk for a week. Because I call about it and he happens to have the ticket right there when I call? And he cant speak as to whether they actually checked the air or not? When I got the van back, he actually had the nerve to ask me for a 5 star rating on a survey which I unfortunately never got. My vehicle was just as dirty as when I brought it in. No wash or vacuum during its stay? They did a multipoint inspection on it but yet the washer fluid warning was still there, so they didn't fill that up either? First service appointment with a vehicle ever at a dealership. It was the worst thing ever. Will not go back. They dont want to work on your warranty vehicle, thats a fact.

Yinnette Nunez

Tiffany is awesome, super helpful and knowledgeable. Would highly recommend!

john p

I took my truck in to have some work done on it. The person I talked to was very nice and knowledgeable. His name was Bryan Miller. The repairs seem to have been done properly. The only reason I gave 4 stars instead of 5, is because my truck was left very dirty. There was grease on the door where it had been held open with a dirty shoe. And after spending 3,000$, a simple wash would have been nice.

Jessica Stringer

Justin Conrad at Gray Daniel’s Ford provided me with top notch service every time. Would recommend him to everyone. I wouldn’t trust anyone else with my vehicle and services.

Shane Ladner

This place is TOP NOTCH, can't recommend it enough! Tiffany was as professional and as helpful as can be! She has me as a Gray-Daniels customer for life!

Sharlene

Thank you Tiffany for being so helpful! You were very informative! If you ever need any assistance I recommend you to go to Tiffany she answered all my questions and concerns! Thank you!

Bruce Moore

Long story: I took my car into valvoline for an oil change this past weekend. I then took it into ford for an inspection and they said that the filter was not properly replaced and oil was leaking everywhere. They said to take it back to valvoline and they’ll redo it. I took it back to valvoline and told them to take another look at it. They told me I was wrong as was Gray-Daniels Ford. I then called Brad Watson at Gray-Daniels and told them what they told me. He said they were trying to pull a fast one and that they didn’t want to re-change my oil for free. He then told me to take it in and he’ll take care of it. Frustrated. I sat in the customer waiting area for about an hour and 15 minutes tops thinking to myself, “I have to pay to have 2 oil changes in 1 week.” Brad came in and told me he fixed everything and it was on them this time. They were considerate of how much I went through this morning and took great care of me. If I could give more than 5 stars I would. This will be my goto place from now on. Thank you Gray-Daniels! Brad Watson and Darrell Miller were amazing!

Casey Ellis

The service Justin Conrad gives is always top notch! He communicates well with you to let you know what is going on! I bring all my vehicles to him! Definitely recommend!

Jay Callaway

Justin Conrad in the service department has been pleasure to work with. Excellent customer service. Highly recommend Gray Daniel Ford of Brandon.

Cris Ward

Service was straight forward and simple. Excellent service.

Andy McNutt

Excellent Ford dealership! I worked with Landon Neill and he was great...very knowledgeable about the products & options and not at all pushy. Everyone seemed legitimately nice and customer-focused. This location is pretty truck-heavy, but there was still a great selection of cars & SUVs.

Eslavas Grille

Rafael Roversi is an amazing car salesman excellent customer service and very knowledgeable about his job thank you Rafael

Ron Revell

I'm new to the Flowood/Brandon, MS area and needed to take my car in for an EPAS Warranty issue that I had been been dealing with for over 6 months. They did a Great Job & replaced the entire P/S rack which fixed it completely. Since they did such a good job on the Warranty issue I decided to have them do all the needed 60K Mile Services: Transmission, Brake & Coolant Flushes, Clean the Injectors & Intake Manifold Fuel System, a complete Brake Job on both axles & a Four-Wheel Alignment. My Service Writer was James & he did a Great Job by keeping me informed throughout the entire process & following up on any questions I had along the way. In addition, Darrell Miller, Parts & Service Director was instrumental in getting the EPAS Warranty Repair covered by Ford & working to ensure my total satisfaction for all the work completed. I Highly Recommend Gray-Daniels Ford Lincoln for all your Service needs on your Ford/Lincoln vehicle as they will do everything possible to ensure your complete satisfaction! Thanks again to both James & Darrell!! A+++ 5 ⭐️ 32 Year Loyal Ford Customer Ron Revell

Robert Keyes

Brought my Lincoln Navigator in for a routine oil change and tire rotation! Justin and his team were excellent!!! They were busy, but I was in and out in a timely manner! Quick, courteous, and very efficient! Couldn’t ask for better service! Thanks so much!

M G

I bring all my vehicles to get serviced and they really stay on top of everything, Justin Conrad really does an excellent work managing the service department! I definitely recommend Gray Daniels Ford!!!

C Woodley

Gray Daniels Service Dept was so so helpful in troublehooting the used truck we had purchased (from a different dealership even). They worked with us and the prior dealership to get our truck in top shape. Excellant Service. Thank you.

Andrew S

Loved the service from Gray-Daniels!! The best part was working with Justin Conrad in the Service Department. It was easy to get in, explain my problem, and have it fixed. All without the hassle of a back-and-forth on times they could see me and the money it would take to fix it. Honestly, I’d rather find someone I can trust in a service department than in sales. And working with Justin I have been extremely pleased. Even more so, I will definitely think about taking my business to the dealership that employs him, if not Gray-Daniels.

Barbara Anderson

Justin was a very very nice young man.he was very knowledgeable and professional. He even took all papers that were left in my Suv after my oil change and asked me to please come back for future service.

Dispatch Deluxe

Jason Afshar showed nothing less than professionalism handling my personal information and care during my visit at Grey Daniels Ford Lincoln. I have and will continue to recommend him to all of my friends and family looking for a vehicle. Awesome service!

Kashunda Williams

Me. Gloria was the best salesperson I have ever had. She was very patient and knew exactly what I was looking for.

Raymond Jackosn

My service James Harrison was a great help and insightful. Bring your vehicle there

Linda Clack

I arrived at Gray- Daniels service Department today at approximately 2:45. I needed a routine oil change and to have my tires rotated. About 5:00 I went and asked if there was a problem with my car. The problem was that there was no paper work on my car in the system. I asked for my car and was offered a oil change voucher. Seriously! I will not be back on that hill for any reason. If you can’t service what you sell I don’t buy .

Guadalupe Marquina

The customer service was phenomenal! A young lady Tiffany, cleared up any questions and concerns I had quite fast and respectfully!

Jeanette Ortiz

Excellent Customer Service .Tiffany really helped answer all my questions. Im excited to get my new car

mark luper

Brad Watson at Gray Daniels Ford was absolutely the best. I brought my truck in for a oil change and tire rotation. And they jumped right on it and had me in and out in no time. I would highly recommend brad

Tabatha W

My Experience at this Dealership is always Great, my Service Advisor Bryan is Terrific!! Thanks for Always taking Great care of Me and My Car!!!!

Sarah Jenson

Wow! The lengths that Jason Afshar went to get some information on a car for my husband and I. I really appreciate his professionalism and patience with us. I'm definitely coming back to Jason when I'm ready to buy.

Andy Williams

Great experience with Robert Evaro! Go see him, he will treat you right!

Derrick Moore

Had a wonderful experience the other day, extremely informative! Tiffany C. Was very welcoming and knowledgeable. Their customer service as a whole was phenomenal — will be returning for sure. Thank You!

Jodie Nelson

Horrible experience. I went there because my 2014 Ford Edge that I purchased from them in May 2015 was throwing a O2 sensor code and I told them this when I came in. 4 Days later they still had not run the codes nor fixed the problem at hand. The service manager basically blamed me and said it was my battery. My battery was fine when it arrived. I needed to get something from my car and it was out in the shop with the windows down. FYI my windows were up when I brought it in the day I had problems with it. My warranty covered the part that needed to be replaced. I had to go to a shop to get it fixed. The dealership's manager Mr Jon Anderson was called 3 separate times to correct the problem. He never called. Horrible service. Horrible management.

Rebecca Brandq

We just bought a truck from them. They were awsome. Showed us the trucks and actually didn't pressure us to buy. They answered all of our questions. When we decided to buy the finance did a good job of getting us a low interest rate and good financing.

Jerry Reid

Jason Afshar is a great guy and he's awesome at what he does

T Todd

Good seller, Ricky Bobby helped me the whole way. A lot of options. Good prices and service

Amy Turner

Tiffany Altamirano is amazing she has a great personality and great with getting her customers exactly what they need!!!

Kevin Mills McNeill

Great deal, great sales staff!

Kathryn Wortman

I was having problems with transmission and did not have a second car. They got me in and out in one day. Awesome service!!!!

Valorie Ladner

Jason Afshar was really knowledgeable and made my car shopping experience great!

Brad Warrington

Just about to get my 4th truck from them and all I can say is it has always been an easy and smooth process. Every one I have dealt with at this dealership from the shop to the sales guys have always gone above and beyond to make sure I was happy!!

binca carter

My dad purchased a Ford Fusion from this location in December 2018. The transmission went out March 2019. We had the car towed to the dealership at the request of the people who work here(at our own expense) plus we ended up paying $100+ for a diagnostic and they still couldn’t do anything for us due to no warranty. The car had to be towed again to a transmission place to be serviced... WASTE OF TIME AND MONEY!! All of this was a headache from the very beginning when they could have been straightforward about what was going on. Please be careful when purchasing a vehicle here or even better.. TAKE YOUR BUSINESS ELSEWHERE!!!

Tosha Stamper

We did not end up buying a car at Gray Daniels but it was not because of the salesman or his efforts. Everyone there was nice and professional, my daughter just wanted a different kind of car. Our salesman, Landon, made car shopping fun. He was informative but light-hearted and funny. If you are in the market for a Ford, Landon would be a great person to help you out with that.

Timothy Magee

Tiffany was very helpful and patient with me. Took her time to test drive several vehicles! I was very pleased with my experience

Bradley Barrett

I haven’t bought anything yet but Tiffany has been helpful in the process. thank you for being patient !

Justin Moore

Tiffany gave me great service!

Rene Corder

Tiffany was very nice and helpful in my car shopping. I will be sending my friends and family to see her.

William Brister

Went to see Beth about a truck. She had it pulled up and ready to go. Of course they low balled my trade in but they eventually worked with me. Be sure to check your car with the NADA tools so that you aren't expecting something crazy. Remember they have to keep the lights on too but they are willing to work with you. Bought the truck and they had it detailed and tank full and other minor things like new windshield wipers etc... Overall great experience. Thanks again.

zac sullivan

I had been looking for a truck for a while when I was referred to Dan Oberdorf by a coworker. I was expecting a salesperson just like what I had been dealing with lately, but I figured I’d ask for him anyways. To sum it up from there, I got a great deal on my dream truck, but more importantly Dano was the first salesperson to actually seem to care about making sure I was buying the right truck. He really simplified the million options the F150 offers. Had I started with Dano, the last 2 months of shopping could have knocked out in a Saturday morning. If you’re even considering Ford, Lincoln, or any used car I highly recommend starting with Dano at Gray Daniels. It’ll be your only stop. Or you can go back and forth on the wrong trucks like me for 2 months.

Tiffany Wilson

This rating is for the Service department. I have had four horrible experiences since my go-to service advisor Corey left. The only reason I went back is because my truck broke down and I don’t have too much of an option. May seem simple but I am a loyal Ford customer. Have owned four Ford vehicles and they all received oil changes and maintenance from Ford. I started going to Walmart just to prevent the run around I start getting at Gray Daniel. The experience that lead me to leave this review happened with Service Advisor James. My husband and I went to the Service Department drive thru Saturday, 7/13. James came out, my husband gave him the key to the truck, explained the problem, and told him the vehicle would be towed to the dealership that day. I called the insurance company and got a tow. I called the dealership back and left a message that the vehicle was on the way. They said they would deliver the message. I said ok because I know you can only get light service on the weekend and Mondays are super busy. I called that Tuesday, 7/16. No response left a message. Called again on Wednesday, 7/17. I called again on 7/18 and No response so I asked to speak to the Service advisors Manager. I was told that person was Derrell Miller. The service clerk told me he was unavailable but she would put me into his voicemail. I left a message describing my issue and asked if he could switch my vehicle to a different advisor. I know you’re wondering why I didn’t drive back up there. But, I forgot to mention, I was in the middle of moving to another state. The only reason I went due to needing to get my vehicle in a healthy state to move. Anyway, a week has passed. No news. I didn’t bother calling that Monday because if you’ve ever been to this Service Department, you would know Monday’s are horrible. On Friday, 7/19, James calls and literally states, “Thank God! I finally got someone.” Straight B.S.! He never called!! No missed calls and I can assure AT&T hasn’t experienced a recent outage. Then he says “what kind of vehicle do you have? All I have on the paper is your name. I’ve been trying to call you all for days. I’m livid at this point. He didn’t even write up the issue. Give him the information. He calls back an hour later and asks what color the vehicle is. I ask him do you not have any information about the vehicle. He says that the tow truck just drops them off in the lot. I remind him we checked the vehicle in with him before the tow truck dropped it off. He says he trying to get the VIN number. I ask him if he needs me to give him the information again. He says no. I loose it. I told him he was full of $#!+. He tells me he didn’t appreciate being called a liar. I just said ok, but none of this is adding up. He tells me the tech is going to look at it. I didn’t hear back from him, but I got a text stating my vehicle was in service and I could text back. On Monday, 7/22, I call and still didn’t get a response. I call back and ask once again to speak to the Service Manager Derrell Miller. The lady said he was unavailable. I explain my issue. She said she would email Derrell Miller and James describing the issue. I get off the phone and check my email. I received an automated email from Mr. Miller asking about getting The Works while my vehicle was in Service. I email the address and no reply. On Tuesday, I called and no reply. So I went to the website and started a chat. The representative stated they would check with the advisor and text the status back. It’s 7/26. We are now 13 days in. I got up and started calling at 7am this morning. I left a message. Hung up called right back. A guy transferred me over to him. Got the voicemail. I left a message. Hung up and called right back. Third times a charm because he answered and stated he had to wait until the techs got in to get an update. I set an alarm for an hour to call back but James called my husband back and asked him to describe the reason for bringing the vehicle in. They never looked at it. Tragic!! 13 days and no work done. To be continued..

Brandy Hudson

Tiffany is an amazing person and a great salesman. I highly recommend her if you are looking for a car.

Jessiebel Pena

Tiffany A. Was very helpful. She made the time there great. She was very informative . This place has amazing cars and prices. Would recommend it to anyone looking for a good deal and great car

Kashout_S550

Ok my car was broke down for 24 hours and Ford road side assistances wouldn’t come get the car and continued to shorten the mile radius after I got it closer to them...my car sat on side of the highway for 12 hours before ford assumed it was stolen and they couldn’t find nor tow the vehicle....I contacted Justin Conrad from grey Daniels in Brandon Mississippi and he made it happen within 10 minutes‼️Please give him a raise he truly went beyond his way to make sure his customer was safe and good on a Sunday

Isaac Rosenbloom

Had a great experience! Thanks to Jason Afshar for helping me!

Ryan Smith

Great service from staff and sales team

Genevieve Martinez

EVERY ONE IS AMAZING ESPECIALLY TIFFANY KIND CARING VERY RESPECTFUL SHE GIVES THE ABSOLUTE BEST CUSTOMER SERVICE I RECOMMEND GRAY-DANIELS FORD TO EVERYONE

Terri Blaylock

My vehicle purchase at Gray-Daniels Ford was smooth and great! My salesperson was top notch! She answered all my questions and helped me find the right vehicle and perks to meet our family’s needs! I highly recommend Gray-Daniels!

rodivet ruiz

Tiffany was awesome! the managers are all great, the whole staff is very nice! My experience was definitely a 5 star!

Arthur Dore

My wife and I are in the market for a used mustang and our salesperson Tiffany Concepcion was very quick to respond to our questions , also said she would reach out daily to give us updates on any recent trade ins ... Plan on purchasing our next vehicle from u guys soon... Thanks

Tina Chadwick

Dropped my car off to address a recall. Great customer service. Ms.Andee assisted me, very sweet lady. Mr.Carl, pleasant man, drove me home(great driver!).

Trish Alexander

Tried to strong arm me into buying something I didn't want, then lowered the price on the truck I originally was interested in, took a credit ap, ran my credit, no phone calls or follow up. Shady all the way around, take my advice and take your business elsewhere! I went to Mazda of Jackson and they hooked me up with a good deal and I was in and out same day driving a truck that I wanted!!

SpanishFly A

Tiffany was very helpful with the process and I would definitely recommend this dealership to everyone!

Joy Spencer

My Service Advisor should be given a rating of 5 for Excellent Work today!

Ricky Coleman

Tiffany is excellent! Great customer service would definitely recommend!

Kelli Burns

I had a truck in mind that I wanted to buy for my husband. I knew what I could spend and I knew what I wanted. Gray Daniels listened to what I wanted and put me in the truck that was perfect for my husband and that fit my budget.....all in a day’s work!

Thomas Kingrey

Great experience with the dealership. Called them about a GT350R and it price (not being marked up) and they stayed true to their word about their advertised price, unlike other dealerships in the area, and I ended purchasing the vehicle. Staff was very respectful and the process of purchasing the car was very smooth.

B Carty

My salesman at Gray-Daniels Ford Lincoln was courteous, informative, friendly, and personable. He did not use high pressure sales tactics. It was a pleasurable experience working with him to find the vehicle I ultimately purchased. I highly recommend my salesman, Thomas Staten, at Gray-Daniels Ford Lincoln. If you are in the market for a vehicle, do not hesitate to shop at Gray-Daniels Ford Lincoln and ask for Thomas Staten.

Andrew Stiel

This is one of the worst dealerships I have ever been two. The only reason I purchase a vehicle here is because I needed one badly. They sold me a vehicle with no jack or lug wrench and with bad radiator fluid. I was at least promised to get the radiator fluid flushed but on 3 separate occasions I was left waiting for hours just to get no results. On the third attempt I spoke with a sales manager and they so called set me an appointment with the service manager to get it done. When I showed up for the forth time and had to wait for the service manager Teresa. I had no appointment in the computer. After waiting 2 and a half more hours I got up and asked what was going on with my car because I needed to leave for work. Ten minutes later the service manager comes back out with my keys but when I check the fluid it looked like they had just topped the reserve tank off with new fluid. This has been my worst experience ever with Ford period and I would never recommend Grey Daniels to anyone. And the person that started it all was my sales person lucky. Not so lucky I found out.

Ember Almonte

Tiffany helped me out. I had loads of worries & questions & she was able to help me! She is very knowledgeable and extremely helpful. Thank you Tiffany!

Mark Noel

I have been bringing my vehicle to Gray Daniels Ford service department for years. Justin Conrad is always so knowledgeable and helpful. I will continue to bring my vehicles here.

John overby

Very courteous service and great price

Andrew Barr

Justin Conrad was my service manager on work I needed done to my F150. He was respectful, knowledgeable and efficient. I would recommend him and Gray Daniels to anyone looking for car/truck care.

Alejandra Figueroa

Great customer service. Didn’t feel rushed or pressured, and I got to ask thorough questions to decide which vehicle was for me. Tiffany was great, and very knowledgeable! Would definitely recommend to anyone looking to buy a vehicle.

Mott FleMming

They were wonderful and Tiffany was very helpful and accommodating

A Lloyd

Nice selections vut no one ever came to talk to us but went and talk to others

David Smith

Outstanding team, they care about the customer. We will be looking for a truck soon and they have a customer.

Ashley Hammons

Love dealing with Mr. Joel in the parts dept. here

Steven Dittus

My daughter was looking for a reliable vehicle that met her needs and cost. Bart and Gloria went above and beyond to be able to get her in the Edge that she wanted.

Ray Ables

Justin Conrad is awesome!! Great customer service

Leland Davis

I really appreciate Jason Afshar for showing me many different vehicles that meet my needs. He was very knowledgeable and was able to answer all my questions without even needing to ask for help. It's very important to me to know the people I'm doing business with know what they are talking about and not trying to rush/push me into making a buy. He was very attentive and I would refer my friends to this dealership. Thanks again!

Susan Nata

I had the pleasure of working with Mrs. Tiffany Concepcion she is very knowledgeable and helpful. I would recommend all my friends and family

Danielle Groves

Tiffany Conception was the best sales person ever her personality is amazing

Bethany Case

I went to get my car serviced and Tiffany Altamirano approached me about upgrading my vehicle. I wasn’t able to upgrade at the moment, but her customer service was on point. And I will Use her and recommend her in the future.

Maria Altamirano

Staff is very nice! They are all very professional! Well recommended! Tiffany was very helpful and very sweet

Tommie Ferguson

Excellent Service! Friendly Staff!

Maria Done

Tiffany, was amazing in answering all my questions and addressing all my concerns. Great customer service!

Chris Watts

I went in to the dealership on January 31, 2019 around 4:45. I was immediately approached by a very nice salesman and was asked if I would like to look at any particular vehicle. I told him what I was interested in and we went on a test drive. When we returned, he asked if they could look up my trade in vehicle and work up some numbers. I said that's fine, get me the bottom line price and I will talk. Here is where the ridiculousness started. First off the appraisal people said "YOU HAVE A VERY UNIQUE VEHICLE THAT WE CANNOT SALE HERE" and they wouldn't give me a good enough trade in cost. They explained that they would have to contact another dealer first. By this time it's after 7pm. I'm still waiting on these bottom line numbers and it was explained to me that I'll have to speak with the financial manager so he can work with me. At around 8:15 I asked for MY truck keys. No one can find them! I'm still waiting to see this financial manager. They finally tell me that he is ready to see me (hopefully to explain something about the numbers that I haven't seen yet). I asked him for my truck keys that I was ready to leave. He gets the salesman, who happens to have then in his pocket. The point is I got my keys back at 8:45 and was able to leave the dealership. Still don't know what the final breakdown is on the truck I was looking at. I can't believe that the sent me a text after I left saying that they apologize for keeping me so long and to come back tomorrow and they will take $500 off for my long wait. Grey Daniels will never get my business!

Sara Hardin

I had my oil changed in my 2014 Ford Focus and from the second I pulled in to the second I pulled out I was pleasantly surprised. As soon as I pulled into the service area somebody was outside ready to greet me with a smiling face. And the actual service was spectacular. James went out of his way to make sure I had a good experience with Gray Daniels. I have been doing business with them since I bought my car in 2014 and this visit has exceeded my expectations. James called me to let me know my battery needed to be replaced and when I told him I would pass on buying one today he simply thanked me and let me know the importance of a new battery instead of haggling me to buy a new one on the spot. When I came to pick up my car, which was completed in a timely manner, he had me ready to go with the information on my battery and again reminded me the importance of getting a new one since I had 3% life on it. I appreciated the way he handled it. Nice guy that genuinely cared and didn’t want me stranded this summer! I definitely recommend this place of business. They treated me like family the entire visit.

Demmi Borgir

I had the most satisfying experience dealing with Tiffany. She is so informative, helped me out with even the most small questions, and even when I didn't need anything she always checked if I needed assistance. Overall great job!

Jennifer Kisner

I called them to get a price on replacing shocks/struts on my husband’s truck. After 2 transfers and over 5 minutes on hold, instead of getting my vehicle information and an estimate, James said I should bring it in so they could find out what is wrong with it. While I appreciate his effort, I already know what is wrong and just needed the estimate. See, I used to own a mechanic/4x4 shop so I’m well educated about vehicles and diagnosing the problem. I can even do the work myself, but choose not to now that I am older. We have had all our service done there and every single time I have dealt with the men of the service department, they have been rude and condescending. They are the reason I sold my Ford last year and why I don’t drive one now. However, when my husband takes his truck there, they are always nice to him and he gets great service. I haven’t had to deal with them in over a year and thought it would be better this time. Sadly, I was wrong. I know losing our business is no loss to this dealership but it is a great win for me to not have to deal with the poor customer service I have received there over the past few years. I hope this review saves someone else the headache of dealing with this department.

Kimmie Huff

Tiffany was so patient and helpful will all the questions we had! We definitely recommend and will return!!

Toni Goff

Great experience and easy to deal with. Jason Afshar, on the sales staff, gave excellent customer service and made sure we were take care of. Thanks again!

Sonja Strahan

I want to thank Justin Tony and James for my great experience at Grey-Daniels Service Center they do speeding and quick work I went in for an oil change and other little minor things and they get me out in half of the time i was given thanks guys keep up the good work

shirley arana

Tiffany provides me with a thorough And reliable service, I am pleased with my experience and purchase!

Tommie Pullins Jr

Jason was exceptional! I brought my 2014 car from the showroom in 2013. Great service by my former tech as well.

Justin James

Tiffany took amazing care of me and my wife. I highly recommend her to anyone looking for a new ride. She answered all of ours questions and made sure we were completely happy with our purchase.

#PSAA #GREÑUDITASDAY

Tiffany was great, she was patient and very helpful! I will be recommending her and this dealership

Heather Evans

Tiffany at Gray Daniels Ford was amazing to deal with! I think she helped get us the best deal possible! My husbands comment to her was the only reason we came back to deal with her is because she didn’t call and aggravate him about a sale!

Jase James

Jason Afshar did a fantastic job! Ford wins me everytime, especially with a salesman like him! Good job Jason!

Leslie Hankins

Excellent customer service! Justin Conrad was very helpful! Will return!!

James Buckley

Was a really good experience. Patrick was really helpful. I had some concerns about the truck I was buying and he took it straight to the mechanic to look at it for me. The next day a dash light came on in the truck I bought so I took it to Patrick and again he had someone look at it for me. Thanks Patrick. I will continue to do my buying from a business that takes care of their customers.

selma alford

Mrs. Tiffany Altamirano was the best, she made us feel so comfortable as she showed us different models of cars, we truly loved our experience!

Raven Johnson

Jason Afshar was very knowledgeable and made my car shopping experience great. He went an extra mile just to make sure I got the best service possible. Running back and forth in the hot heat, all while keeping a professional attitude. I definitely recommend that you ask for him when you arrive, you will be happy you did. Trust me! Great job Jason Afshar!

Kimberly Brooks

Tiffani Concepion is awesome! Super friendly, caring and professional!

Antwon Peterson

Everyone was very attentive and my sales lady Tiffany was very knowledgeable and helpful

IAMBBYGYRL Knott

Jason Afshar was really knowledgeable and made my car shopping experience great

Ained Colon

Love Rafael roversi, excellent customer service.

Edward Altamirano (student)

The best experience I’ve had at a dealership! I fely welcomed, I was well informed and best of all I got the best customer service from Tiffany. Will recommend 10/10!

Ashley f

This dealership is great ! I called the dealership all my questions were answered with great attitude. Wonderful customer service !

Briana Baker

When searching for a car, we started our search at gray Daniels. We didn’t purchase from here but not due to customer service. Tiffany Concepcion greeted us immediately and stuck with us throughout the whole process. Searching for a car with a 2 year old isn’t fun. Tiffany brought out some candy and helped us with the whole “babysitting” process lol. We couldn’t thank her enough and will be back soon!

Kathleen Conrad

I recently went to Gray-Daniels Ford service department for a problem with my car. Being that I am not knowledgeable with the mechanics of vehicles, I always get a little intimidated going to have my car serviced. I feel as if I'm being sold something that I really don't need, but that wasn't the case at Gray-Daniels Ford. Justin Conrad was so helpful and easy to deal with. My problem was minor but he explained everything to me in detail without being condescending. The work to my car was done quickly and cost effectively. I really appreciate the service I received! Thank you so much Justin Conrad and Gray-Daniels Ford!

Michael Guynes

Great service and I know the work will be done correctly. The service manager Justin always kept me informed about the status of my vehicle and was extra easy to get ahold of.

Zachary Hancock

Looking for a new or used vehicle. Go visit Jason Afshar! He will not disappoint you!

alondra villalobos

Tiffany Concepcion made my experience wonderful. The service is great and she was able to answer all my questions. Please come see her if you are interested in purchasing a vehicle, she is great and will give you the best experience.

tiffany concepcion

Tiffany made my car shopping experience great!

Brad Rizzuto

Tiffany Concepcion is definitely one of the nicest most friendliest sales people I’ve ever encountered! Gray-Daniels hit the jackpot with her!

Valerie Samayoa

I had such a great experience looking for a new car! Tiffany C. helped me with my concerns and made it an easy process.

christina fairbanks

Jason was fantastic. Well knowledgeable!! Excited about each vehicle!!!. Superb job Jason Afshar!!!!

Judith Gil

Had the most AMAZING experience with Tiffany. I had lots of things I required and we went through my options. Loved the service, would recommend.

Jeremy Jenkins

So I met Tiffany when I was getting my Ford Fusion serviced she asked if I wanted to upgrade I didn’t want to but she was very nice and professional. When I come back to upgrade I will use Tiffany

Jennifer Ogle

Top of the line! Patrick Cherwaty was very knowledgeable, friendly and made the entire sale a flawless experience. I will definitely do business here again and will recommend to my friends and family.

felicia feliz

Amazing experience! Tiffany Conception was very helpful guiding me through the process!

Nicole Jacob

My experience with Grey-Daniels was fantastic! The girl helping me, Tiffany, had amazing attention to detail and was extremely accommodating. Will definitely be doing business here again, hopefully with Tiffany!

Patrick Watson

Great service. Very satisfied.

Gary Miller

Fantastic service. Very professional and well organized

Kelsey Kilgore

Tiffany Concepcion is a very professional and amazing person.

Elizabeth Gomez

Thank you so much to TIFFANY CONCEPCION for her great service and help.

Robert

Tiffany was very helpful and made this experience all around fantastic. I would definitely recommend her to anyone looking to buy a car. She didnt pressure me into anything and helped me find the perfect car for me and my family. Thank you !

HoodMark Lucha Libre

Would like to give a shoutout to Tiffany Concepcion at this Gray-Daniels location! I recommend her to anyone that’s on the market for a new ride!

Darryn Lilley

You looking to get a great price with excellent service on a new vehicle? Well dont waste your time!!! Go see Tiffany Conception!! I promise you won't regret it! Not only does she take care of you during the sale, but she wont forget about you later!

Cami Vargas

I had the pleasure of working with Tiffany and she made my experience at the store more enjoyable, she was very knowledgeable and so helpful, I definitely recommend her to everyone, if you’re looking for a new ride, she’s the one to go to.

chris stewart

When to the dealership looking at a Mustang, Had a great selection and wonderful customer service. Answered all questions.

Am N Em

My salesman Tiffany was more than kind in assisting me with all the information I needed, she was very patient. Overall I had an easy going experience!

James Shelley

Thomas Staten was very professional and helpful both on the phone and in person. He was friendly and polite as well. I had no questions that he didn’t have answers for. I enjoyed doing business with him and gray Daniels finance officer Jon Craft both are professionals

Carrie Myers

I love the salesman I had here, Taylor was very knowledgeable and extremely friendly. In fact from the time I stepped on the lot everyone spoke, smiled, and asked if they could assist in any way. This is my second vehicle I've purchased from here and I will always come back for the people and great deals!!

Curtis Jones

Great experience and more than likely I will be back for service.Very prompt and professional

la catrina SARA Figueroa red riding hood cutie

Everyone was wonderful! Tiffany was my sales lady and she went above and beyond!

Eduardo Altamirano

Tiffany provides excellent customer service ! The staff is very attentive

Meara Smith

Ms. Gloria was the best salesperson anyone could ask for, she was extremely patient and listened to what I wanted.

Daneva Arana

I had a great experience finding a car and everything went very smooth all because of Tiffany! She was awesome and gave me some different options that I could look at within my price range , very very very helpful! I would recommend her to anyone!

lorena Vega

Great staff I love them I recommend that you should go there I’ve been to other car dealerships and they were horrible plz don’t waste money at another place Rafael Roversi , great customer service.

Charles Crook

Tiffany Concepcion gave excellent customer service and she even made sure I got my order vehicle taking care of at the auto shop.