Reviews of Crown Dodge Chrysler Jeep Ram FIAT (Car Concessionaire)

Jessica Smith

Jerry was awesome. Very nice, helpful, and knowledgeable. They didn't have what I was looking for in my price range, but he took my info so he could contact me if he found something. Awesome service. Sam in the parts department was very helpful as well. Amazing customer service from them both. Will definitely go back if I am ever in need of their service again.

jerrald himes

Went once to get a ram 2500 from there first time even though deedy and the owner couldn’t get me to the numbers I need they never gave up went back two weeks ago and deedy set me up with Richard and to be honest the experience was great between the owner deedy and Richard they did all they could and made the deal happen would definitely recommend to go to them to buy

moe caver

Great experience from the moment we arrived, test drove a vehicle, ordered our vehicle, and picked it up when it came in. Very friendly, knowledgeable staff. One of the very best car buying experiences I have ever had! Would highly recommend this dealership and Richard.

Bridgette Cooley

Deedy Fordham was an absolute pleasure to do business with!

Jes L

Don't go.

Bonnie Cothran

I have been buying new vehicles for 28 years and this is the best experience I have had and Richard went above and beyond to explain the Jeep to me and he made the transaction quicker and easier than I've ever seen. I will do business with them again and will send folks to Crown Dodge. Sincerely, Bonnie

Michele Elliott

Thank you Richard! I found a great deal and I am now the proud owner of a Jeep Compass Sport. The staff was friendly and very helpful. Thanks again I love my new car!!

Lacey H

If I could give this place a negative rating, I would. One star is way to generous. Susie in the automotive department is one of the rudest people I have ever dealt with in my entire life. She claimed she called us and told us the price of something the warranty was suppose to cover, that is far from the truth. This is not the first time she has done this to us. I had been in 3 or 4 times before about a blower motor going out and she claimed she called and told us the issue, again not true. We never even had a missed call from her. This department flat out lie to your face. She is just spiteful and does not treat costumers the way a costumer deserves to be treated.

Tenisha Washington

Jeremiah did a fantastic job getting me my new car . First time car buyer and everyone made the experience so easy ! I love my jeeps and if I’m still in the area when it’s time for a new one I’m definitely coming back here !

Charlotte Dykes

They have the greatest employees around and they gave me a great deal. I'm very pleased with my purchase.

Janelle Beaulieu

Great customer service! Very happy with my truck!

Claude King

The sales manager is very rude and don’t know how to be professional!! Very horrible place! I don’t recommend this place.

daniela holden

We just got a 2015 Dodge Challenger and we love it!!!! Brad Beemon was extremely helpful and very professional. I would recommend everyone who wants a new car to stop by Dodge Crown in Pascagoula!!! We are so pleased with the service they provided. Thanks a lot!!! Daniela and Tommy Holden.

Jesse Seward

2 stars cause they fixed my car. But they lack actual customer service. No actual greeting, just looking at you. They need a lot of work at this place.

Sacha Lee

The guy who helped me jeremiah was so friendly and actually listened to my wants and needs. I never felt pushed into a deal that qasnt right for me. Best salesman hands down i have ever had the pleasure of shopping witb. I will be a life long customer as long as he is there or i will follow him in his career to ensure the person has my best interest on mind. Thanks for such a great experience and for changing my thought on who a salesman can be. Not all are out chasing the dollar and trying to satisfy the customer. Will be back very soon and i have told all my friendns and family about him. He certainly has a future in this business. Keep it up my friend.

Bethany Lott

It was a great experience. Came on Monday and test drove...... called Tuesday and say I was on my way.all the paper work was ready to sign and the car was ready to go! Excellent customer service! Made the car buying process extremely simple and fast!!!! They have even called to check on me days after the sale!

Mathieu McIntosh

Fast and friendly.

Sonja Smith

They work very hard to get the problem solved on my vehicle I appreciate everything they've done thank you so much.

MARIESA WHITE

This was by far the easiest and most pleasant car-buying experience we have ever had. Our sales person, Deedy, was very helpful and knowledgeable. She wasn't pushy and didn't pressure us to buy anything we didn't want, but rather let their vehicles sell themselves. Due to some back problems, I had to "try on" a few different vehicles to find comfortable fit and ride for me. I never once felt rushed or pressured to decide on something. Once we found the perfect Jeep for us, we were a little stunned and shocked at how quick & easy it was to complete the financial paperwork. I will most definitely return to the Crown dealership for any future car-buying needs, and send friends and family their way as well.

Joseph Price

Jerry and Ron made me a great deal. The transaction was smooth and fast. Nice folks.

Angela Reeves

Very disappointed and unhappy! I had to change my battery over weekend and when I changed it out it locked my radio and is asking for a "Anti-theft code"! I didn't get an owners manual with truck so I have to get code from dealer! Went to dealer and was told that they would have to take radio out to get serial number and it would cost me $70!! Why should I have to pay for something I had no clue about or that would happen!

john riley

I bought my 2015 RAM truck from Crown Dodge. I love my RAM 1500 and I really appreciate the service I have gotten from them. Thank you Bobby and Andy Dalgo for a wonderful experience!

brian clark

I like a good business and I like a local business. I got the BOTH with this one. I've had a fantastic service experience with a loaner car provided. I can't wait to buy my next car here!

Sarah Stanwood

This place is great. I wanted a Fiat Spider 124 in white, and they were the closest dealership to New Orleans to have one, so I made the drive out. I'm so glad it happened to be these guys who had the car I was interested in! David was very helpful, as was their finance department. My prior vehicle had been hit by a semi (I was parked, no one was hurt, but very scary and unexpected totaling of my car), so I was not in the best mood, was dealing with convoluted insurance and legal paperwork, and I had not been prepared to buy a new car-didn't save up, hadn't been strict with credit pulls recently, etc. They worked with me and were very helpful. I also entertained getting a Jeep, and I didn't know if I wanted used or new (like I said, had done zero prep), and instead of making me feel dumb for not knowing which of two very different vehicles I wanted, they let me test drive everything I wanted, checked prices on new and old, looked up what color options were nearby etc, and answered endless questions without making me feel like I was bothering them. I've worked in sales and trust me, I was being an annoying and indecisive customer, and they were lovely. They even drove me to the local Enterprise and waited in the car while I returned the insurance rental car, and then drove me back to the dealership. And by the way, they did this without any commitment or even verbal indication of purchasing from them. -Two things stood out to me most about this dealership and David in particular: one, I have to now mention that I'm a young, blonde, single woman. Usually, especially in the deep south, car dealers and mechanics etc. treat me like I'm completely incapable of making solo decisions, especially large financial ones about machines. I've actually had a different car salesman pat me on the shoulder (I wish I was joking) and tell me to get my dad on the phone so he could "talk loan terms." I used to be a banker, but thanks? When the aforementioned semi truck totaled my Range Rover, both the responding officer and the truck driver both told me to "tell me husband not to worry, they would handle it." Uhhh again, just me guys. Bought the Rover myself, I'm actually a doctor now...and that DEFINITELY doesn't make me a mechanic, but it does usually make me better at math and physics than the man telling me about statistics or impacts. :) My point is this happens more often than it doesn't happen, even when I know what I'm talking about. This dealership DID NOT do that to me, not a single person, even when I *didn't know what I was talking about. Even when I did have ignorant and tiresome questions, demanding to know about new car warranties and details about the process. I usually buy used and pay in full or a lot upfront, but because of the accident circumstances I was in a new negotiating spot. I had lots and lots of -probably very stupid- questions. They were never once condescending, rude, patronizing, or annoyed. I haggled the price down, and their attitude didn't change. I was treated with respect regardless of if I was saying yes or no to their negotiation terms, and regardless of the questions I asked. That may seem minor to some of you, but trust me when I say it is more rare than you'd think. -The second and more universally relate-able thing that I like about this place is the follow up. Even a year later, with nothing "in it" for him, David returns my phone calls same day if I have a question. That is not his job, he is also not a mechanic. But he still helps me if I am trying to look up a warranty issue etc. They check up on me not to sell me anything but simply to make sure I'm happy and feel good about my purchase. I was given personal cell numbers and I am not dodged if I actually use them. Again, I think everyone can relate when I say that some other dealerships are sweet when selling, but can't manage a return phone call once your check clears and they are done with the transaction. This place sticks by you. Will likely make the drive back for my next car. Thanks guys and thanks David!

Lyn Dosher

I love this place, getting my second car there today

Connie Lewis

What a great place to buy a vehicle! We have bought 3 over the years and will not go elsewhere! Richard and Deedy were so helpful and very friendly!! Great people to work with ! Go buy a vehicle from them!!!

James Axsom

Richard was excellent! Thanks for all your help!

Jean Beesley

After switching initial salespeople. We had an awesome team to work with our salesperson, the financial team and service department . Mrs Fordham and her husband are both salespeople I will se again. We bought one and went back the next day and my sister got one as well.

Matthew Carlisle

Excellent service, friendly staff. They were fast and efficient!

Tim Merrill

I've purchased 2 vehicles from Crown and I have to say, were top notch transactions. Customer service in the service department has always been fair and honest. Krissy is fantastic. Now that my Ram is 4 years old, I will go back and purchase my 3rd vehicle. I wouldnt do business anywhere else. Looking forward to seeing my good sales person Bob.

Mark Hagan

Crown dodge made but a vehicle a pleasant non stressful experience. The customer service is by far way better than any other dealership I have worked with in the past! Pat in the office was amazing! I would have been lost without her. Great staff and they have gain a customer for life!

Gaela Gardner

Have been to look at cars twice now each time I have been it's "when can your husband come down?" Not interested in returning I know people who have bought from them but their sales style is not for me personally

Terri Roberts

Did not buy at this time but Dee Dee was very nice, friendly, and helpful. I felt she was honest. I would request her next time.

Mike Z

The people who work in the service department are the rudest people that I have ever dealt with. I wish there was an option to give them less than one star because one star is being too generous. I would not recommend buying a car from this company. I know I will be taking my business to Bayside Chrysler going forward.

Jim Brooks

I recently ordered a 2018 Jeep Wrangler through Richard at Crown. The deal was straightforward, fair, easy, quick and professional. The time from order to delivery and the final paperwork were both quick and smooth. I have ordered a good number of cars/trucks in the past, as well as purchased cars/trucks directly off the lot, and this experience ranks at the very top. Well done.

Ronald Shephard

The sales manager is rude and arrogant, sleazier than a televangelist's accountant. He refuse to set a price and expects you to make offers on every car you may be interested in. Did not buy, will not buy. There are 3 other Chrysler dealers within an hours drive, I suggest you go there and you can leave there without feeling like you need a shower.

J Hink

Richard Fordham is my guy! I keep going back for him. He knows that I am there for the best deal and he always goes above and beyond to make me happy. This dealership is very fortunate to have a salesperson so committed to them. I have purchased 3 or 4 vehicles from them. Would recommend to anyone.

Kathleen Carroll

Even though I kept them late, everybody was great! Really were willing to work with me to make me happy. Didn't buy a vehicle yet but they're high on my list for customer service.

Jamal Jamal

Not from pascagoula, just passing through after leaving casino, decided to stop in for a quick oil change since it was early in the morning, first thing I noticed was the sign advertising oil changes for $ 19.95. I check in and give the lady my keys, oil change was done extremely fast which was a plus, they tell me I'm ready, I go the cashier desk and she has a bill for $ 39.81. Not one who likes to make a scene, I reach for my wallet, as I'm searching for my card, the cashier is constantly going through my bill then staring back at me as if she's wondering herself why I wasn't charged the $ 19.95 plus maybe the additional 1 or 2 quarts for the hemi engine as most $ 19.95 oil change specials are usually up to 5 quarts. The cashier never says anything and neither do I. Guess I'll stick to the Dodge dealerships in my area from now on. Don't have me thinking I'm going to be charged one price and be charged almost double. I could have paid $ 39.99 at Firestone and at least got the Synthetic Blend versus the conventional I received here for the same price and they both use Pennzoil. Edit: Gee Bobby, How about training your workers on mentioning your promotions when a customer is in the process of purchasing the very service that is being advertised. That's called customer service.

Don Williams

Well i had a 9O'clock appointment and was told that it would only take at least 2 hours.well i got my Jeep out of their shop 3:30 . I bought my Jeep at Crown Dodge and have been carrying it back there , after last Thursday i will never go back there any more. I will carry my Jeep some where else from now own.

linda michon

I am very satisfied with my transaction. This was the first time I bought a car over the phone but Richard and his wife DeeDee won my confidence. They literally went the extra mile for me to help me get my other car back. And the Fiat---fun, fun. Fun!

Joseph G Moses

Horrible customer service and all they care about is making a sell. Service is horrible as well with the exception of service advisor Krissy.

Brittany Brown

Mr Richard and Mrs Deedy are the people to see here very friendly helpful and their whole team has a great attitude very helpful thank y'all.

Kimberly Wilson

I have bought a brand new car off the car lot and they were trying to tell me that the warranty only covers engines they don't cover the body part which is only one thing that goes around the tire it's like a plastic piece that goes of rounds when the tire would be an issue is a little part but the only reason it wouldn't fix it is because if must have already had problems and someone tried to blew it on and to someone tried to glue it on they wouldn't say the warranty covered it the lady who was not willing to work with us about anything she wasn't even trying to discuss something that could we should do to get it fixed or anything I mean that wishes not trying to cross right at all and I haven't had to carve it maybe 2 months

C Ranee

Riley (not sure of spelling) is a very new salesman, but he did great. This place is much smaller than I realized, but they are attentive and fair. I did not end up buying a vehicle from them, but my experience with this dealership was good; they did not pressure or try to push me toward a purchase that I was unsure about and I appreciated that.

Tim Beauregard

Deedy Fordham is the absolute best! As the internet sales manager for Crown, she was the first one to contact us regarding our recent inquiry into a 2018 Dodge Ram they had in stock. She provided us with all the information we requested on the vehicle with courtesy, professionalism and NO GAMES which was truly refreshing. Based on our rapport with Deedy, we decided to move forward with the Ram purchase. Being that we are Florida residents, our out of state purchase hit some unexpected snags which delayed the transaction. Thankfully, Deedy got things back on track and quickly finalized. We then arranged shipping and received the truck less than 24 hours later. It arrived just as Deedy had described and promised! Crown has a great asset in Deedy! She is genuine, goes the extra mile and has unmatched people skills! Truly a joy to work with. Thanks again Deedy!

Maurice Chiles

I went into Chrysler to get my transmission fluids change and they did a fantastic job and very informative.

Deangelo Deberry

Service department is not very good. Apparently they are short staff and way behind in the service department. Passing through because I am military and in the middle of changing stations with my 8 month pregnant wife who is also military. My Jeep broke down so I called the closest Jeep dealership for service. Soon as I called they gave me the vibe like they were not happy to help. I get there and they keep saying they are behind and it’ll take forever for them to get to my vehicle even after I explained to them my situation....the lady kept on complaining about being being behind and under staffed but I didn’t see anybody working on cars .... bayside Jeep was better service

Lisa Scott

Great service department! Chrissy and Cory are knowledgeable and professional.

Rob A41600

The staff is friendly enough, especially in the sales department with which we were able to negotiate an equitable sales price in April 2017, But, today we went in for our first oil change. We were told by sales staff we HAD to do the first oil change there (at $75 plus tax and fees) since it was running "break in" oil. Okay, we believed. However, during the oil change an unnamed member of the service/parts/repair staff let it slip that they would replace break in oil with Mopar oil (costing $9.95/quart....available at Wal-Mart for 5 bucks a quart. Upon paying the bill and receiving our Fiat, the drivers side carpet was covered by oily/dirty boot prints because mechanic didnt bother to utilize a paper protective carpet mat. THEN, 5 minutes towards home Dawn noticed a rattle in the engine compartment. Mechanic failed to replace plastic battery cover which he had to remove to test the battery, that he checked as fine. Upon returning to confront the service manager, he explained that the mechanic had no cause to remove that cover which covered the battery poles. He postulated that it might have come from factory like that. REALLY? How does mechanic sign off on battery being good without removing cover so he can access the battery poles to test. Simply put, treated us as though we were stupid and could be easily convinced it wasnt their fault. AND ON A PRIOR INTERACTION..... Our new fiat equipped with the fix a flat fit pump (instead of a spare tire) blew a seal and leaked the liquid sealant everywhere. Service manager says it leaked becaused we used pure air nozzle to air up bicycle tires which was misuse of item and claim denied. They wanted us to buy a new one for around $125.00, until we showed them the fiat flat fixer came with nozzles for basketballs, soccer, footballs, etc and even bicycle tires. They didn't even know how it worked! SUMMARY? BUY FROM CROWN AND BECOME GUINEA PIGS AS THEY LEARN HOW TO TREAT CUSTOMERS AS INTELLIGENT BEINGS, not simply someone thats locked into payments so they can tell us to kiss Crowns BU**! On the positive xxx ide, they have jars of assorted mini candy bars. ROFL ROBERT ALSBURY

David Thomas

I am not reviewing the dealership. I am reviewing two employees. Although, I did not buy from the dealership, Richard and Deedy Fordham, went out of their way to get me the info that I was seeking.i would recommend them to help anyone out, that is seeking information from this dealership.

Lemuel Baker

Richard and Deedee are amazing to work with. Wonderful customer service!

Andee Anderson

Awesome customer service

Jennifer leigh Schmidt

I was looking for a pickup and after shopping around I bought my Ram 1500 from Crown Dodge Chrysler Jeep Ram in Pascagoula. They were by far the nicest and most accommodating dealership I came across. The sales staff was friendly and I saved thousands compared to the prices I was quoted from the other stores on the Coast. I also get my service work done there and it’s done right every time and very fast since I don’t have a lot of time to waste. I would recommend you make sure you give them a try.