Reviews of Allen Samuels Chrysler Dodge Jeep RAM of Oxford (Car Concessionaire)

James E Smith

I needed a lug bolt for a 2015 Chrysler 200. After calling every part store in town, I decided to call Allen Samuels parts department. They didn't have it in stock but I was told they could have it the next day. The next day I picked it up. Thanks part department.

E Diaz

After haggling the price of my truck vs the car i was buying we came to a deal, i got an excellent price on the car i was buying and got an acceptable amount on my truck, the sales man Blake was excellent and the manager was excellent as well, they don't force you to buy anything but they make it pleasant enough where you want to buy from them, excellent experience. Only thing i would have liked is that they washed the new car a little better, but those are first world problems.

John Supple

Honest dealer, will help you find whatever you need. Excellent store manager.

Jono Reed

The best ever experience with a dealership these guys are the best

huntgrnheads .

Awesome place for service and absolutely the best deals on tires and accessories!! Go see Kevin Jennings!!

The One

Not impressed yet, made an appointment a week and a half out, when I dropped off my truck the service writer said it would be 4 or 5 days before they could look at it. The service writer either couldn't or wouldn't even read the code to give me an idea what the problem is. Most of the auto parts store can read the code and give you some ideal of what the problem is. They wonder why stealerships can't survive, we will see what happens.

Bill S

Watch this place. Wanted to replace/install all TPMS modules ($500) on the wheels because their computer told them they were either all broken or missing. Took the vehicle to another Dodge dealer and they reset the system at no charge. Very dishonest and an attitude.

Kayla Clark

Sam and Nuet were awesome! They did everything they could so I could drive away in my new vehicle, and made my car buying experience easy, fun, and comfortable! Me and my family are very happy!

Robert williamson

Very helpful and friendly with any problems or questioms

Tyreanna Wolfe

They will make sure your car is in the best condition and they have great workers.. But sometimes the wait can be a little long but it's worth it.

Elisabeth Mills

It's a great place to car shop!

lloovveemmee24 .

First and last visit!! Poor customer service, and it's like they know that their customer service is poor but don't care!!!!!! Who have to walk around the building in the rain just to get their own car and when you TRY to ask for help people ACT like they're that busy to even acknowledge you.... ugh never will I ever again!!

Annie Beckham

Great customer service

Quinten Mullink

Went to Allen Samuels twice and on both occasions had unsatisfactory service. Even though my car is under warranty, I’ll travel out of Oxford to get it serviced next time. Very poor service and management at Allen Samuels. Brought my car early in the morning to replace a battery and get a sensor repaired for my tire. Came back around 5PM to find out that they completely forgot about my car. They said and did nothing to express their sympathy. I took a day off of work and they completely wasted the day away slacking off. They never even apologized either. They just wanted me to know that it wasn’t their fault but never owned up did it. Worst experience I’ve ever had!!!

R Wally

Had the best salesperson ever.

Desire Thomas

Horrible service over an hour just to change oil and rotate tires.. then I give benefit of the doubt and go for an oil change today and it's over an hour wait because only 1 service tech on duty.. Never again

Earl Earley

The paint and body shop do a great job.

Jane Fleming

The salesman was very nice.

Robert wally

Great Experience Very friendly staff Highly reccommend

Keda Dycus

We went to look at a used truck. The trade in they offered was laughable. We bought a new truck in Memphis and we're given 4500 more for our car. If you're interested in buying a vehicle, Memphis is where you need to shop.

Ayla Ortiz

This is NOT a great place to make a vehicle purchase, you are met with rude and unprofessional people who are unapologetic to a potential customer. If your looking for a place to negotiate to buy a car, I highly advise to go else where. If I could give it zero stars I would!

Alexander Burke Roberson

I live and work in Memphis, Tenn. and spend weekends in Oxford. This is where I take my Jeep Patriot for basic maintenance work (e.g., oil changes, diagnostics) and recalls. The staff is always friendly, welcoming, and courteous. They provide me with accurate timeframes for when my car will be seen and repaired. They have been flexible on the rare occasion that I have had an inflexible schedule to accommodate. Their prices for basic work are fair, though I can’t speak to major repairs. The waiting room is well kept, well lit, clean, has vending machines, and free coffee. There is television. The chairs are comfortable - what more can you ask from a waiting room? I will return to Allen Samuels in the future, and I would recommend them to other Jeep owners in the MidSouth.

MASON RIVES

Allen Samuels is pleasant to do business with, they are helpful to all customers. They have great deals on tires and oil changes. They also have a well established body shop / collision center that will repair any year make or model of vehicle. Check out the Deals on Jeeps, RAMS and Dodges and Chrysler.

Hudson B.

Nice people

Claudia Renfro

This is where I will purchase my next vehicle. Awesome service !!!

Kris Brasher

Great service department. Guys are very knowledgeable and friendly. Recommend them for your service needs!

Devin Carter

Great Place to get cars, tires and a variety of other stuff done. Always friendly.

JOANN DANIELSON

Charged to reprogram a key over $400. Never contacted the owner of the car. When I refused they said $100 just to pick up the car.

Desi Dukes

If I could give this place 0 stars I would. I was so upset with the service here. I was scheduled to have my car serviced 2 weeks ago and my car has just been sitting there for 2 weeks and no one serviced it. I was only given guesses as to what the issue was with my vehicle and was told I had a motor issue which was the reason my car wouldn't crank. However no one did a diagnostics just a guess and my car continued to sit for 2 weeks and no one touched it. I called every 1-2 days for two weeks no one could give me updates just that it hasn't been serviced yet. After two weeks I have been running out of funds due to renting a vehicle which the money I spent on my rental could have went to what was needed for my car. So i decided to have my car towed from this dealership elsewhere. I had my vehicle serviced at another service center and the reason my car wouldn't crank was due to just replacing an old battery. I am appalled that they would even let me to think that the Issue was with my motor. I feel as though if I wouldn't have taken my vehicle elsewhere I would have been taken advantage of. I have previously used their service before months ago and left disappointed. I brought my car in initially to be serviced due to my car pulling to the left and was told something I literally didn't understand paying out 700.00 plus dollars. When going to pick up my car I asked if this would fixed the pulling issue and I was told "possibly". I still used their service again trying to maintain a customer relationship hoping it would be better and trying to have my car service with the brand it is. DO NOT WASTE YOU TIME OR MONEY the customer service is horrible. no communication skills, and i question their integrity. I am still in shock thinking about what possibly could have happen and how much money I feel like they would have gotten me for. Please find another Service Center. I don't like to bash companies and it hurts to do this review however I am just so disappointed in the service I received here.

David Krouse

Great service, great dealership!

Elizabeth Tuffin

Amazing!

Terry Williams

Great service awesome Kevin was wonderful

A Sanderson

Great service. We were in from out of town and had a check engine light come on they had us in and out really quickly and did not charge the world.

Lance Walden

Great place to do business!

Sharon Anderson

Friendly, no pressure. We got what we wanted.

Stephen Rogers

A place where they care about you and treat you like family.

Joseph Stanford

On a long drive from New Orleans to Chicago, a friend's car had some muffler issues. Even though it was a make of car that the dealership does not typically work on, they fixed it up on a Saturday afternoon. It was only $50 too. It was a great experience.

Billy Ellingburg

They did a great job fixing the recalls on our dodge journey. Friendly staff and great waiting areas.

Leslie Schiller

Nothing good to say, so I'll be quiet.

Brad Herndon

Hey guys I would give them 6 stars if I could. Great service!! The sales team is great!! Just all around you cant beat them. Thanks guys!! I will be back!!

Jeff jackson

This location has the best mechanic shop in town. Damon Ross has worked on my Ram truck a couple of times and I feel that he always has my best interest at heart. I trust this shop 100%!

Nicholas Dickens

Great service

Joseph Dickey

Highly recommend this dealership. Good honest folks.

Jeff Whitehead

Nice place, good salesman prices are a bit high

shanna brown

Great staff

Joshua Gregory

I’ve bought two vehicles here. And I’ve had a vehicle repaired here after an accident. The staff is very friendly and helpful. Both experiences were very easy and not as stressful as a typical car buying experience.

Michelle Mason

I just love working with Mason Rives. He goes above and beyond - no matter what you need.

london meeks

paid 615 dollars for the service shop to fix my car and it didnt fix a thing. they do not know what they are doing.

Anne Barrett

I had a minor collision and the body shop worked very quickly to get my car repaired and looking like a brand new car. Very pleased overall.

Jeremy Pritchard

Was not happy with the service at all. The guy at the parts center is rude and doesn't communicate worth a damn. This is the third time I have gone here for problems with my Chrysler and the third time I am unsatisfied. Rude service.

Cassidy Broadaway

Excellent service! Genuine, helpful employees

Jody Bevill

Wonderful dealership with stellar products. They have the type of customer service you come to expect in Oxford. Personable and knowledgeable. From the salesmen to the service department, it's truly an enjoyable automobile ownership experience.

Jake Clemons

Rude service manager, promises that are never kept, very very $$$$, not upfront about anything. Simple oil leak cost me $1,600 after I was told it would be fixed under warranty. I had no choice but to go along with it because it is my work truck and they had it for 2 days already.