Reviews of Walser Buick GMC Bloomington (Car Concessionaire)

4601 American Blvd W, Bloomington, MN 55437, United States Located in: Walser Automotive Group

Average Rating:


You have the information of people who purchased the products of Walser Buick GMC Bloomington (Car Concessionaire) in Minnesota.

At the present this firm receives a score of 4.7 stars over 5 and this rating is based on 1069 reviews.

As you can see it has an average rating is basically the best, and it's founded on a very large number of feddbacks, so we may conclude that the evaluation is very faithful. If people have bothered to rate when they are pleased with the business, it works.

You know that we do not usually bother to set scores when these are good and we usually do it only if we've had a problem or incidence...

This Car Concessionaire belongs to the category of GMC dealer.

Where is Walser Buick GMC Bloomington?

REVIEWS OF Walser Buick GMC Bloomington IN Minnesota

Debra Johnson

After a history of horrible car buying experiences, brought my daughter to Walser and worked with @GarretMascarenas - he was amazing. Very understanding to our budget but need for reliable transportation. Worked with us over two visits with no pressure to make sure we got the right car for her. Had been nervous about dealerships- but they are not commission based, so his incentive was just to do a great job! Inspected & warranties were an added bonus. Hoping this vehicle lasts a long while, but when we are ready for another I wouldn’t hesitate to go back.

Kristina Coryell

Pete Swenson was great to work with we need more people that have customer service skills like him. He listens to the customer and great at making things happen. Walser has always been great to work with for our Jeep. That's why it's still running for almost 20 years. We hope it will be the same with our GMC.

José Macias

I took my Acadia for an oil change, and tire rotation. Before leaving my house I marked the tires to make sure they rotate them. When I was told my car was done I asked if the tires were rotated. I was told they were. I checked the tires and surprise, they were not rotated. I told the guy at Walser about it and yes, he looked for the manager and rotated them within half hour. But I wonder about all the other customers that have been told they did something to their cars and did not do it.

Garrett Devine

Adrian was great even though I wanted to do was to look at an Acadia not drive it. He was really nice and really funny. Great atmosphere he did great with the knowledge he had!

Travis Lahtinen

Great car shopping experience! Carter Steil was amazing! Carter’s helpfulness and ability to answer all of our questions made us come back to purchase the vehicle we really wanted, highly recommend.

Parker Schuck

Awesome visit! Worked with Jack Michaelson to get my wife a new vehicle. He was thorough, courteous, and informative. Would definitely recommend stopping by and asking for Jack.

Paul Kaump

I was torn between two vehicles, one of which was the GMC Terrain Denali. The staff at Walser Buick GMC Bloomington did a tremendous job of explaining and detailing the features of the vehicle without being pushy. They gave me a fair value for my trade-in. Overall, it was one of the more pleasurable dealer experiences that I've ever had. If you're in the market for a Buick or GMC, I'd highly recommend you stop by Walser Bloomington.

Brad Chamberlain

Great experience. Numbers were exactly as discussed, the team was upfront and willing to work through the car buying experience. I'll be back for service and my next GMC.

Brad Arbach

I highly recommend Walser GMC if you’re in the market for a new vehicle! Kevin Black and team do a great job with every step of the process when it comes to purchasing a new vehicle. Diego and John B. answered every question I came up with and were great hosts. They even fed me dinner since our timing took us through the dinner hour! Thanks for the great experience guys!

Kurt Becker

The people were very helpful and went out of their way to help coordinate some other repairs that needed to be taken care of. Kristi Fischer and Kevin Black we both super in helping me to coordinate with the body shop and making sure everything was taken care of. I really appreciated how helpful they both were.

Aaron Weber

Great dealer, very professional and welcoming. Lucas Jenson was very helpful and helped us find the a nice used vehicle. Will come back in the future.

leigh schulberg

Cassie was a rockstar!! My mom and I spontaneously stopped in to test drive a Terrain, no pressure to buy, and gave us all the knowledge we needed. Of course I bought on a whim in a time crunch and this girl made it happen! So great!!

Kyle Berends

We worked with Jack Michaelson on our 2018 GMC Acadia purchase. Jack was personable and very knowledgeable about the vehicle. He even helped us cheer on our Iowa State Cyclones who were playing in the Big 12 Championship basketball game at the time! We recommend Jack and would definitely work with him again.

Emma Larson

I was very impressed with Carter and Adrien. Carter reached out to me within a day after I submitted I was interested in a vehicle on Carfax. Within 5 hours of first contact through email we had set up a date and a time to meet for me tontest run the vehicle. I thought I was going to have to wait for a email. Even though he wasn't able to show me the vehicle he was still professional enough to greet me, apologize and introduce the person who was going to show me the vehicle. Adrien was very funny and for being put on the spot he did a good job. He got back to me first thing on Monday morning. Both Carter and Adrien were patient with me with my decision making and clarified things up when I had questions. Thanks for the great experience!!!

Talathia Paulson

I had the best experience purchasing my brand new Buick Regal TourX with Cassie Smith! I new what car I wanted coming in, but I probably took an hour deciding on a color. At no point did I feel pressured to hurry up and pick a color. She was very understanding and patient. Thank you so much Cassie for making my experience so awesome! I'll see you again for my next purchase.

Jennifer Lesch

Only one guy to ask for...John Rafuse Jr! Helpful, professional, competent, friendly, and all around awesome salesperson to work with. Let’s be clear- shopping for a car is a pain in the a$$, but John made it fantastic.

Jen Boxrud

Great experience, my customer specialist Carter Stiel did an amazing job!

Pat Vail

The service we received at Walser Buick GMC Bloomington was better than we could have asked for. Adrian Melendez was efficient, knowledgeable, and very easy to work with. We liked a vehicle at another dealership and had no problems getting it through Walser. I will be a returning customer, guaranteed, and hopefully Adrian will be there to help me out again. Do your self a favor, start shopping at another dealership, then go to a Walser. You’ll see the difference in service, and you’ll still get the vehicle your looking for at a great price.

Amanda Fritz

Everyone was very courteous. Carter was friendly and helpful. The only complaint that I have is that the vehicle was not detailed. There was sticky stuff in the seat tracks, milk spilled on the seats and stuff left under the seats.

Connie Murphy

my experience at Walser Buck in Bloomington,Mn. was a pleasant, good one. the sales staff was courteous, helpful and efficient. All went smoothly. I am basically satisfied with the negotiations and results of my leased Buick Encore. I love the car and would recommend this dealership.

Elizabeth Myhra

I worked with Carter and Zach to purchase my vehicle and trade in my used vehicle. They were both knowledgeable, friendly, and professional. I am very happy with my purchase and the assistance I received.

lisa smith

If I could leave zero stars I would. My fiance drove all the way from ND to purchase a car from Walser. Before he left ND he secured a loan which his bank said could be disbursed via writing a check or wiring money. He informed the staff of this early in the process. So, after paperwork was done, Walser staff wasted time trying to convince him to finance through them. After this they informed him that he could not write a check for the car per their policy. This was a lie. We called and found out . Seems they just didnt want to take a check from a black man. Not knowing they lied he still bought the car and now doesnt exactly feel good about giving Walser his business.

Lorene Budenski

We were greeted by a friendly woman at the door right away and were connected immediately with a salesman. My husband and I had done alot of research ahead of time and had narrowed down our selection of cars we wanted and told the guy helping us what we were looking for in a vehicle, what options, etc. After a brief computer search of their inventory we found some cars that we were interested in and took a test drive. We were going to test other vehicles at other dealerships during the week before we made our decision but after hearing about all the great offers Walser had that were expiring/changing by the end of the month we decided to skip going elsewhere and bought a car the next day as things were selling fast. Our salesman, Sean, was very nice and knew all the answers to our questions and was very knowledgable about the details of the cars. We are very happy with the service and price we got from Walser and would highly recommend them.

Mike Jensen

Gave me good price and spent the time to see that I understood how everything worked.

Matt Tinebra

Thank you Cassie and Brian for helping me get another Sierra! I love my new truck!

dkosha1 .

Had a great experience at this dealership. Found a really awesome car that I wanted and they helped me go through all the necessary steps to get it. This was incredibly helpful as I was a first time car buyer. Garrett was a pleasure to work with. Would definitely recommend him.

brianandzane .

My wife and I worked with Carter a couple days ago. He is great guy with a friendly attitude. We felt very welcome. He answered all of our questions and made us feel great about our purchase! The staff was also great to all 3 of our crazy boys, who managed to drop popcorn in every sq ft of that place lol !

Ashley Flach

We had a fantastic experience with Walser Buick GMC Bloomington! We had the pleasure of working with Cassie Smith, she was so helpful, patient and made the process as smooth as possible. We walked out feeling like we just won the world series! Highly recommended!

Joe Klescewski

I purchased a used vehicle with Cassie Smith at Walser Buick GMC. Throughout the process, she did a great job. I never felt pressure and she was very accommodating with my questions and needs. Overall, a great experience with Cassie!

Megan Lynn

Had a great buying experience! Lucas Jenson was fantastic at making sure we were comfortable and happy with everything throughout the whole process! Would highly recommend him for helping you into a great vehicle!

Asjha Lett

John R was extremely helpful! he made my first car buying experience so easy! would definitely recommend.

Trista Larson

Jon was great to work with every step of the way. No pressuring into buying a car you don’t want or pushing to make a sale. Thorough car inspections and repairs before they’re on the lot.

Scott Mascarenas

My experience at Walser good. Garrett was professional and answered all of my questions. I asked him to have all of the formalities done so we didn’t have to waste all day there, and he did. I would recommend you go there when you need your next car.

Linda Mayo

Adrian Melendez sold Me My New Lincoln MKX. He was Very Professional and Kind. He was Awesome and Patient with Me. Thank You So Much for Your Kindness Adrian

Zachary Mustful

The team here is phenomenal. Torey helped me get the car I was searching for (Lexus RC 350) and I have been in love with it since I sat in the drivers seat. Good people here.11/10 would recommend.

Craig Puegner

My experience with Walser GMC was Great. I began searching for a used pickup for the first time. I met Garrett Mascarenas who was the most helpful and patient salesperson I have ever worked with. Garrett listened to what I was seeking and had several suggestions for me to look at. He explained the differences in the trucks I was shown and even drove me to other Walser dealership to look at vehicles on their lots. Garrett continued to look for trucks that met my criteria for several days and kept me informed of trucks that I might interest me. Finally after many questions for Garrett and time spent with me I selected a GMC Sierra. During the entire process Garrett was never pushing me to purchase, and simply assisted me in making my selection. All members of the Walser team that I worked with were vert helpful and respectable in completing my purchase. My Thanks to Garret, Diego and Zac

Erin Wolff

I was traveling with 6 children through the Cities on my way to a funeral and had car trouble. The nearest service department was Walser Buick of Bloomington. I had no choice but to stop, and I can not say enough good things about them. They got my vehicle in, in record time, they went out of their way to treat me and my children extremely well, they got me all set up in a brand new rental car (that was really inexpensive), and got my vehicle fixed by the time I was coming back through the Cities the next day. The three people that helped me were Zachary Mustful, Nathanya Jones, and the mechanic (which I sadly can't remember his name). All three people went above and beyond! Thank you to Walser Buick of Bloomington for your excellent service!

Becky Swing

Very happy with our purchase. They had the best selection around. Preston was wonderful to work with. He went out of his way to make sure we were happy with our vechicle. A+ experience.

Taylor Bogdanske

My wife and I had been debating trading in our 2012 GMC Acadia for something more efficient and reliable. We looked at many different dealerships online and found Walter to have THE BEST offers and incentives. I called and spoke with Garret Mascarenas over the phone Monday at 1p and said we’d like to come in at 2:30 that afternoon to look at a specific 2019 Terrain. He said he’d pull the vehicle up front and have it ready for us to drive. He gave us the up front pricing, explained how the dealer incentives work with financing, and we got a fair price for our trade. By 4:15 we made an easy decision and he filed the paperwork to get financing set up. We left to pick our son up from school and have supper. By 6:00p we returned and everything was ready to sign. We were finished by 7:00p, happy as could be and not a doubt or second thought in our minds that this was the best decision we could make. If you’re in the market for a new or used GM vehicle, go see Garret at Walser and you’ll have just as great an experience as we did, I guarantee it.

Matthew Stepanek

I had the pleasure to work with Cassie and Zach. They were amazing to work with. There was no pressure to buy and they exceeded my expectations to make sure I was a happy and satisfied customer. I recommend this dealership to anyone who’s looking for a GMC vehicle. They also have great popcorn.

Julie DeJong

John Rafuse was GREAT to work with. He was helpful without being pushy and went out of his way to make sure we got exactly what we were looking for. He made the car-buying experience as quick and painless as possible. Highly recommend him and the entire Walser group.

Julie Moss

I had a great experience buying from Walser GMC. I had multiple visits to the dealership looking for the right car. Cassie and Torey were both so helpful, patient, and knowledgeable answering all my questions and showing me different options. I appreciated the friendly service from all staff members and couldn’t be happier with my new vehicle!

Neil Thompson

Torey made our purchase a great experience, keeping my wife and I educated on every aspect of the deal and showing us all of the features of the Walser Dealership and everything about our new Enclave. Keep it up Walser and Torey.

Daniel Bonin

Cassie Smith helped me out with the Vehicle. She did an Amazing job. I am very happy with my 2017 GMC Terrain! Walser Buick GMC is an A+ quality dealership. Go see her for help or Kevin Black the GM!

Shaun C Jackson

2nd experience with GMC, I was highly satisfied the first go around, super satisfied this time! Cassie and John were awesome!

Jennie Columbus

I brought my vehicle into Walser Buick GMC to be serviced. There was a LOT wrong with it...and that's putting it mildly. My service adviser Zach was amazing. Always updating me on what was going on and had a way of putting our minds at ease. It's always scary going in to get your vehicle fixed anywhere when you don't know what's going on and this was the first time I genuinely felt taken care of. We knew there wasn't any hidden costs or things that really didn't need to be done. Zach went out of his way for us and we are beyond thankful to him. Thank you Walser Buick GMC, you guys are amazing.

Tatiana Krawec

Had a great experience buying my car I would recommend it to anyone looking for a vehicle. All the staff their was extremely nice, the guy that helped me (Lucas) was very patient, answered all my questions and was extremely super nice. The process with the paper work was not long and the next day I went to pick up my car which was washed and had a full tank of gas!! I didnt leave feeling any type of regret or felt obligated into buying a vehicle i couldn't afford. I love my new car!!!!!

Joanie Ilstrup

This is our second truck purchase from Cassy. We love working with her! She is very knowledgeable on the vehicles and makes the process easy and fun. We were able to seal the deal and get our new truck in record time. We highly recommend Cassy! I'm so happy with my new wheels...

Paul Enberg

Pretty good experience. Truck could have been cleaner at delivery. Took a long tine to close purchase even though I was paying cash.

Al Lee

We had a fantastic experience buying a vehicle from Garrett Mascarenas! He is very knowledgeable about multiple makes and models. He is professional and pleasant to work with!

Marcus Hubers

Our experience with Larkin was great! He listened well and found the best vehicle for us. We would highly recommended Larkin and Walser Buick GMC Bloomington.

Philip Rubino

Fantastic experience. Never felt rushed or pressured to buy and felt comfortable during the buying process. Adam was very nice to buy with and Griffin was very transparent during the buy-back process. Appreciate all the help and ease.

Cheryl Pence

I worked with a very professional and yet personable salesman. I never felt pressured to buy and even though Garrett could have sold me a brand new car, he told me about a used (but like new) 2018 Buick Enclave with only 160 miles on it. He explained everything well from the features on the car, to the warranties, and to optional plans/accessories I could purchase. Griffin was also great to work with on my trade in and was patient with me when showing me how to use all the “techie” things my car had. (I had bought my 2012 Buick Enclave from Walser all those years ago and been treated very well when having that car serviced too.)


One of the best experiences I’ve ever had at a dealership. Carter went above and beyond to help me find a new truck that I could afford the payments on and gave me exactly what I was looking for in a trade. Even afterward when I came back the next day and asked for a tire swap between my old and new truck, Zack was quick to help me out. Zack and Carter are the best and I highly recommend working with them!

Forest Kreun

Bought a great used car at a very fair price. Everyone is very friendly and no high pressure sales with their best price guarantee. I would definitely recommend Walser GMC Buick.

Ronald Olson

Torey was Awesome! He educated me more on GMC trucks than the previous three salespeople (at other dealerships) combined. Thanks again Torey!

Thomas Karn

This was the best auto buying experience I've ever had. Lucas Jenson was the best salesperson I've ever worked with. Super knowledgeable, listened to and understood what I wanted, patient, informative but not pushy, and very efficient. I also appreciated Diego's explanations of what he was looking at when assessing my trade. I will absolutely use Walser again.

Mary Herbon

Had appointment for oil change and was told had a two hour delay. Stated they didn’t call because they couldn’t call everyone. 30 minute drive for me during that time. Also had issues with getting my weathertec mats for a very long time. Really a lack of communication with service and sales. I will get my service elsewhere.

Ryan Kingsley

Great upfront advertising and customer service! Made it easy for us to make the right selection with no pressure.

Scott Kost

Just purchased a used truck and Lucas made the whole experience very enjoyable. From the first contact on our online inquiry to the follow up and the final sale of the vehicle. The whole experience was exceptional. I would highly recommend purchasing a vehicle here.

Mitch Roble

Completely satisfied! Wasn’t pushy at all, I felt like their only job was keeping me happy! Also their lifetime power train warranty is amazing! Thank you so much Jon and Lucas!

Maureen Reilly

Larkin was a great sales guy to work with! Fantastic experience and I love my new car!

Dave Thompson

This is the second vehicle we have purchased from Walser Buick GMC in Bloomington. We live over an hour away from this dealership, but we make the drive due to their outstanding customer service. Our sales person Cassie Smith is the best, and I'm not just saying that. She stays with us throughout the entire transaction. From the moment we walk in the door until we drive away. She is an absolute pleasure to work with and I wouldn't go to anyone else. You should hope she does not leave this dealership as we will go to whatever dealership she moves to. She's that good. Thanks Cassie!

Riley Kieffer

Had a great experience at Walser yesterday all thanks to Cassie Smith. Super friendly, knowledgeable and helpful, Cassie was a pleasure to work with and guided me through the process with ease. Everyone at Walser was very helpful making a for a positive experience and I would no question go back again. Thank you Cassie!

Melisa Sanft

Neil was super friendly and helped answer all my questions about my new purchase. It was refreshing to finally have a car purchasing experience that wasn’t forceful. Thank you Neil!

Katy Bolduc

Jon and Lucas were so helpful in the car buying process! They were not pushy at all and they definitely had my interests in mind! Their lifetime power train warranty is AMAZING! Thank you so much!

Jon & Teri Kukachka

Both Garrett and Carter made our experience very enjoyable. I loved the lack of high pressure sales during our entire experience. I will definitely recommend them to others in the future.

Tiffany Smith

I would like to give a shout out the the Walser Buick GMC Bloomington sales and finance team. I couldn't have had a better experience. Cassie Smith our sales person greeted my husband an I at the door. We told Cassie what I was looking for and immediately she had me test driving the Buick Regal 2.0 Turbo that I wanted. Last time I bought a new car I sat for hours waiting for multiple people to help us with the buying process. This was not the case at Walser. Once I told Cassie I wanted the Regal, she got the ball rolling. She punched in my information and within an hour I was signing papers. Cassie's manager was also great. The whole experience was positive and not pressured. Cassie was really down to earth and we talked with her like we had known each other for years. I will be sending my parent Walser buick to purchase there new Regal. 5 stars was well deserved.

Pumper Pumper

Torey was an excellent salesman. He spent an incredible amount of time explaining all the differences between the 2018 and 2019 GMC Denali's. He was very patient and knowledgeable of the vehicle. Great experience, plus we now own a 2019 GMC Denali.

Dan Banken

Awesome guys! Low pressure and super helpful!

Jonielle Kost

Just moved to the Twin Cities and have been shopping for a used pickup for about a week at different dealerships. After expressing interest in one at Walser Buick GMC -- Lucas Jenson called us immediately and helped us through every step of the process. He was very professional, informational, and direct. He did not use any cheesy sales techniques or a guilt you into purchasing one liner that we had seen at other dealerships throughout the week. I was extremely impressed with our experience today as we have found the perfect pickup addition to our lifestyle. I will be looking for Lucas next time we are in the market for purchasing! #5starservice #5starprofessionalism

Anya Bork

Thank you Adam and John for the great customer experience. Five plus stars! 4th car purchased from Walser. Always appreciate the no pressure, honest approach.

David Shepard

Cassie was extremely helpful and knowledgeable. From the moment we connected electronically to the final signatures, Cassie was responsive and helpful. I couldn’t be happier with my new vehicle and with the buying process, which is usually something I completely dread. Thank You Cassie for all of your assistance and thank you Walker for making the vehicle purchasing process easier.

Lori B

Today we leased a 2019 Acadia from John Rafuse at Walser Buick GMC Bloomington. We pretty much knew what we wanted going in, just had to find a vehicle with the features and colors we wanted/needed. We were not pushed to get more than we wanted or needed, and we were given time and did not feel rushed. John is very personable and we had a good experience. We would happily work with him again when our lease comes due.

Mike Corlett

We had not purchased a car in over five years and I will have to say the service we received at Walser GMC was outstanding. Our salesperson John Rafuse was patient(even when my wife wasn't) and worked with us to find the right vehicle and gave us different options for test drives. We were kind of all over the place and flip flopping on what we wanted but John was patient and never seemed frustrated or pushy for us to make a decision. The no haggle pricing was great and we got a fair value for our trade in as well. We are happy with our experience and are enjoying our new GMC Terrain! The only con I can come up with is that it was very busy on a Saturday and parking space is somewhat limited.

Cindy Mendez

Hard to work with. Demanded a bank check and then when it took time to get there, bank sent a wire and canceled the check. They took the wired money and tried to cash the check too! Watch out!

Rachel Tuma

I worked with Lucas and had quick and easy experience at Walser Buick GMC in Bloomington, and it was an overall great experience. He went over all the details of the car and explained all of the features that came on my new GMC Terrain, he was very thorough and I knew exactly what I was getting into. I love my new car and how easy the process was!

Ian Odell

Adam Johnson was my salesman, and he did a great job placing me in a really nice 2011 Honda Pilot. The first week I had it a light came on and I called them and they wanted me to get it in right away to take care of it, they gave me a rental car and took care of a simple repair and the staff in the service department and sales could not have been more helpful. I would recommend using Walser for any of your vehicle purchases.

Jim Engel

Great experience unlike other dealerships.

Chris Navarra

The level of customer service i received from Cassie Schwartz was excellent. She was outgoing, friendly, and easy to work with. I'd recommend her for a great experience.

Wendy Horton

Knowledgable, friendly, fair. They were great listeners and helped address my concerns and my goals. I never felt pressure. Love the Walser brand experience! And I love my new car!

Stacy Larson

Lucas was absolutely wonderful to work with. He was extremely knowledgeable and helped me get the perfect car! I would 100% recommend this dealership!

Ryan Enockson

Working with Carter and Andre at Walser was an absolute pleasure. They are the process simple and honest!

Mitch Wachter

Lucas was great to work with. We drove up from Sioux Falls and he ensured he wouldn't let someone else purchase the vehicle we were driving up for. He had it ready to go and made the transaction smooth and efficient even though they were very busy on a Saturday.

Megan Greene

Wonderful service! Cassie Smith worked to get us the best deals and exactly what I wanted! Would highly recommend working with her!

Maggie Vazquez

Just got me new Buick Encore from Walker Buick GMC if Bloomington and just love it. Second time at this dealership and I will keep coming. Cassie Smith and Diego were awesome. No pressure, up front with all fees, no sleazy car sales feel, just individuals facilitating the purchase/lease of vehicles. Feel great about making this big decision with their assistance!

Thomas Donohue

Thank you to the whole staff, especially Andre and Lucas. You guys made the buying process so very simple, we love the vehicle and we are so glad that we drove all the way up there. We are not hesitating the next time we need a vehicle to come see you guys. Thanks

Charles Pappas

Cassie was GREAT! A 1 stop shop - Cassie took care of every aspect of the sale from start to finish - even when I wanted to look at another truck half way through the original transaction. She was very gracious and accommodating which made me feel like I was her most important customer. Love my new Sequoia!!


This is my 5th or 6th purchase from Walser. (thinking I need a punch card or something) Had a 5 star experience with my purchase from Larkin! I appreciate his candidness and honesty. Also interacted with Zach, who was also top notch. Great team work!

lee pemberton

Fantastic experience buying my Ford Fusion from Buick GMC in Bloomington. The salesman Larkin was professional from beginning to end!! Can't recommend highly enough! I will definitely be purchasing cars from here in the the future. Thanks again Larkin!!

Katie Quirk

Lucas Jenson was great! Made things quick and easy and could answer every question we had. Really listened to what we wanted. Great service! Will definitely do business again!

Ben Dobbins

Cassie Smith was outstanding to work with. Very upfront, honest, and quick to answer any question or concern as it came up. I would highly recommend anyone looking for a new ride, to work with Cassie. Great job, great service, great overall experience. Keep up the awesome work Cassie!

Jason Hanson

Very easy to work with and my rep, Lucas Jenson, did a great job. There was no pressure to buy and everything was smooth and efficient. This is my second vehicle purchased from Walser GMC and I look forward to coming back!

Kelsey Besser

I had a 10am appointment and my vehicle was not ready until after 5pm even after i firmly stated i needed it at the latest by 4pm to pick up my kid from daycare... Also the issue i was having fixed should have been found when i got a full service not even a month prior. So disappointed in the whole process and lack of communication. You've lost all future business from me.

Aaron Teslow

Wasn't too impressed with this location. The representative that was trying to help us knew less about the cars than we did. He wasn't well versed in the packages and trims available or how they could be paired together. We ended up taking our business elsewhere.

Bonnie Anderson Maxey

Great experience. Thanks John Rafuse. Loving our new GMC Yukon!

Kenneth Smith

I just purchased a vehicle here (2nd one). I highly Recommend working with Larkin (sales associate). He was extremely helpful. Wasn’t pushy. He made it a stress free experience. The sales department overall was very accommodating. Top notch service in my experience.

Scott Roberts

We found a vehicle online, they setup an appointment and they had it ready for us to drive before we arrived. The price was great, and they gave us what we wanted for our trade in, so we purchased the vehicle. I appreciate the sales staff staying late to finish up the buying process. This is the second vehicle we purchased from Walser and I'm sure we will return to purchase future vehicles.

annette c

The sales guy Carter was really great. He helped make my car buy easy. And he was very friendly and knowledgeable.

Bobby Underhill

I didnt know what to expect at first but I was very impressed by the sales guy Garrett. He was very patient with me and made sure I was happy with everything. It seems like all the sales people work as team instead of everyone out for themselves like most dealerships! The my used truck run and drives like new. I'd highly recommend this dealership to anyone in all types of price ranges.

James Ramponi

Great service from the Walser Team! Garrett was awesome and took great care to make sure I was happy with my purchase! I would definitely buy here again!

Paul Lang

Best, most "parkable" car ever!!!! Solid and well-built. Loaded with features we want... and need (for safety), and good on gas. This is our second one in a row. Also, great sales team at Walser!!!! They beat Buick dealers in northern MN and in western WI.

Tina Swanson

I scheduled an appointment for an oil change. I checked in with the Service desk when I arrived and they told me to wait inside and they would come see me momentarily. I waited for 15 minutes and then a gentleman came in and told me that the oil change would be finished in about an hour and a half. Not expecting an oil change to take this long, I got irritated and shared my frustration (keep in mind Jiffy Lube takes 15 minutes and this is your competition). Long story short, he apparently accommodated me because they were finished in about 45 minutes which I was appreciative of. That said, what is the point in making an appointment if you still end up sitting there for 90+ minutes. You need to figure this out or you won't continue to have oil change Customers.

Todd Johnson

I went to a few dealerships before coming to Walser's, and Carter Stiel was excellent at showing us the Walser difference. No pressure, very personable, and made for a great car buying experience. Thanks again to Carter and Griffin for all your hard work.

Brenda Deleo (Staff)

My husband and I were recently in to look at Buick Encores. We were indecisive about buying used or new. John Rafuse and Zach Schultz were so patient with us the entire time (3 hours to be exact!). We test drove a couple vehicles, got a trade in value and asked many many questions. We left not quite sure what we were going to do, but knew we would be coming back to Bloomington Walser because it's the best experience we have ever had when in a dealership. John made us feel comfortable the entire time and Zach helped us extensively through making a decision on new or used. We won't be purchasing anything right now but definitely will be keeping in touch with John so when we're absolutely ready, he'll be our guy. Bloomington Walser will be a definite referral from us.

Ashley Bloch

Excellent experience with Casandra. Great deals and value. Would definitely recommend this dealership to others.

katie dennis

I just bought my first car through a dealership. We had Cassie as a salesperson. She was very knowledgeable and made my first buying experience great! I would definitely go back!

Shandra T

John Borden was a fantastic representative and helped my husband and I pick out the perfect SUV for our family. I loved that John handled the meet and greet, test drive, buying process and delivery vs. working with multiple people. Overall a wonderful experience at Walser GMC!

Rob Wolff

The gentleman who helped me, Lucas Jenson, was very helpful and knowledgeable. I had a million questions and he answered them all. Brian Olson was another helpful employee. Both of them provided an enjoyable buying experience. It was a pleasure doing business with Walser and I would highly recommend them to anyone!

Ashley Jones

I have to voice my frustration with your service department today. I will say that the personnel I dealt with were very professional and my issue is not with them. I called this morning (Monday, August 26th) to see when the earliest availability was to get my Terrain in to get a wheel bearing fixed. I was told on the phone that the service department had multiple appointments available for today, so I took the earliest one, which was 1pm. I asked for an estimated time that the car would be done so I could plan my sleep (I work nights.) and was told 2 hours, maybe 2 1/2. I know how cars work so I was expecting closer to 3-4 hours, and had no issue with that. I dropped my car off with Steve at 1pm, and was quoted again 2- 2 1/2 hours. He asked if I was going to wait with the car or leave, and at that point I wasn’t sure. I ended up leaving, which I’m glad I did now. At 4 pm I still hadn’t heard an update, not even confirming that it was in fact a wheel bearing that was bad, so I texted the courtesy number that Steve had texted me from. I still didn’t hear anything so I called my uber to take me back down because I assumed it had to be done soon. I get to the service department at 430pm, and was told my car hadn’t even been touched yet. I am beyond frustrated-not because it hadn’t been touched- again, I understand things come up. I am frustrated that I was scheduled for an appointment in the first place. I called at 930am, and was told there were multiple times available today when in reality, I was told at 430 that they had “many cars left over from Saturday.” If I had known that there was a chance my car may not be fixed today, I would have scheduled it for a different day. How can you schedule someone and quote them confidently with 2 hours when you have cars that are still left over from the weekend? I should have been told that they were booked, or at least informed that they were busy and my car may not be done today- problem solved. My second frustration is that in the 3.5 hours my car was untouched, which is now 1 hour over my estimated time, I was not contacted. I should have been called/texted/emailed that they were running behind. I really should have been told that when I dropped my car off at 1pm, but I digress. I spent just under $50 on Uber’s to bring me back home and back to the dealer for absolutely nothing. That money was wasted, when all along your service department knew how busy they were and likely would not get to my car. I asked the (very nice) gentleman at the counter “would my car even be looked at today?” And he said no. I just don’t understand how you can schedule someone, AND quote them 2-3 hours and then not touch the car in 3.5 and not contact them. I wasted an entire afternoon and $50 to end up with a car that’s not fixed. I’m so thankful I didn’t wait at the dealership, because I would have been waiting for nothing until when, closing? That’s when they would tell me they wouldn’t get to my car? I’m frustrated because I rave about Walser and how smoothly the buying process was and how nice people are, and I just feel duped. It would have been so easy to tell me that it was extremely busy- I would have gladly scheduled for another day. It would have also been easy to call me after even an hour and tell me that they were just too busy and the car wouldn’t be looked at today. I would have had no issue. Now I have an appointment for a different shop tomorrow, and I will not be returning to your service department in the future.

Robert Everson

John at Walser Buick GMC is a true professional to work with. I stopped by to look at a vehicle two weeks ago. Test drove it and left. They did not pressure me or harass me when I left. Two weeks later I was ready to buy and stopped in. John remembered me, the vehicle I was interested in, and that two keys were important. I told them what I needed for my trade, where I needed to be for payments and they made everything work without hassle. I have bought 3 vehicles from Walser, love there no hassle pricing and will continue to buy my vehicles from them. John is outstanding and his manager Leo is great too. Thanks guys for making the car buying process easy and meaningful.

Jason Westbrock

The team worked overtime to accommodate my schedule. Greatly appreciate the commitment towards delivering a great buying experience.

Craig Patnode

Adrian Melendez was awesome! Nice job best experience fast, efficient and offered a great deal. Nice job Craig Patnode happy new owner

Roberta Studeman

Cassie at Bloomington Buick was amazing! So helpful and patient! She wanted to make sure that I had exactly what I wanted! Thanks Cassie!

hassan Elbakri

I’ve had some pretty awful experiences with car dealerships lately, but WOW was I floored by the service I received here. I worked with Larkin and Zach and they couldn’t have given us a better experience. They were both friendly, down to earth, transparent and honest. It honestly felt like I was just hanging out with some friends the whole time. They were visibly very busy, and Zach seemed to be helping multiple people all at once, and had a smile on his face the entire time. Even though we haven’t finalized a purchase, I am still so pleased with how my experience there was, I felt this review was deserved. Whoever is running this place deserves a massive pat on the back, and both Larkin and zach deserve some recognition. I will recommend this dealership to anyone I know interested in purchasing a vehicle.

Jesse Huston

Great experience! Everyone went above and beyond in helping me with my purchase. 10/10 would recommend!

Jae Kalina

My car deal must have been one of the most difficult...being 2 states away (Montana), but John Rafuse persisted and I finally drove away with my new Jeep (and promptly hit a storm on the way home!!) I feel so much more confident being on the road...and it's because of Walser!

Chris Duppler

Brian Olson is a Fantastic New Car Sales Manager. He quickly addressed my issue with my new Acadia, scheduled an appt to look at it, got us a loaner, had it repaired, cleaned it and had it spotless with a full tank of gas. He took a less than perfect experience and gave me the kind of service I didn't think existed anymore. I will definitely buy another car from Walser or anyplace Brian is working! I hope Walser know what a rock star they have!

Anita Oliva

John Rafuse did an excellent job helping me purchase my desired vehicle. He was attentive, positive and thorough. Needless to say it was a refreshing experience overall. Also, he had Zach answer a few closing questions and Diego did my trade in valuation. I was overwhelmed with the professionalism and friendliness. I will definitely make future purchases from John and Walser Buick GMC whenever possible.

Greg Schultz

I was waiting in the lounge where I couldn't see the service area having a check engine light code diagnosed my appointment was 4:00 pm the service area closed at 6:00 at 6:30 the service advisor that checked me in came and asked if I was waiting for something ?? MY TRUCK maybe I could go on with more examples of bad service from this one service. I hope they learn from this and step up their game...

Andria Johnson

Last week I bought a Buick Encore and it was such a big decision. I worked with Cassie and she made my life so easy! She was knowledgeable about all aspects of purchasing a vehicle, she helped me weigh my options and she was super patient with me. I even left the dealership to think about it and didn't feel pressured at all to make a quick decision. When I came back that same day to purchase, she sat with me the whole time and walked me through all the paperwork. Could recommend working with her more.

Tom Cat

Additional parts were damaged by either an inexperienced technician or a neglectful one. Either way I had to pay for additional parts and labor that should not have been my responsibility at all. Then on top of it all I asked for diagnostics of rear AC problem and it was never looked at.

Mark Larson

I recently purchased a 2016 Acadia from John Rafuse at Walser Bloomington GMC Buick and had a great experience. I had already looked at the vehicle on line and really only needed to see how it drove and how it fit. John spent a lot of time with me making sure I understood everything and was comfortable with the purchase. I had an older vehicle to trade (2008) and they gave me a fair price for it. Overall, I had a good experience and would go here again.

Rocky Tibbetts

In short, I’ve purchased many vehicles. My experience with Walser was by far the best. Sean & Brian went beyond my expectation with a “no haggle” dealer. Their exceptional attention to detail and their treatment of me as a new customer is unparalleled I would recommend anyone reading this to go and see for yourself. I cannot imagine you would be disappointed

Geoff Spades

Great experience buying a 2019 Yukon from Carter Stiel (salesperson) and Zach Schultz (mgr). Knowledgable, thorough and professional. 100% followed thru on everything promised and had me driving away knowing i chose the right place to buy...

Rick Jaeger

I scheduled a basic $35 oil change. When I arrived, the service writers had me scheduled for a more expensive $50 oil change + tire rotation. When I told the service writer that he had the wrong service, he went to two other service writers and they told me that the only option was the oil change + tire rotation; there was no basic oil change. I had to show them on the Walser Buick website that there was a basic $35 oil change. When your service writers do not even understand the basic services that you offer it does not make me confident in your shop. Secondly, when I had my truck in for an oil change and tire rotation last fall, I was told that it had a loose tie rod that needed replacing. I chose not to replace it at that time, so I expected to hear something about it this time. However, when I picked up my truck I was told that everything in the multi-point inspection checked out fine. So, that tells me that either someone lied last fall when they told me that I had a loose tie rod, or someone did not perform the inspection that they claim they did this time. Either way, it does not make me confident in Walser GMC. I have brought my truck to you for six years but I no longer have faith in your service department.

Sherry Schultz

Converting me from a 12 year run with Lexus was no easy task. Moving to MN I really wanted the technology of my prior vehicles and the stability of a 4WD vehicle - Nice job at the Buick store for getting me there! Kevin, Brian, Adam and Zach all played a role. Happy driving to me - Loving my Acadia Denali!! Thanks again!

Chuck Quesnel

Zachary was fantastic! Darold was too! So was Brian and Carter. All of them were there to serve. Thanks much guys, I’ll be back!

John Snyder

The service advisor went through some steps to see if it was my phone or the truck causing the issue He determined it was the truck and the tech took care of doing some sort of re-calibration. Everything works well. This is a great dealership with excellent customer service and awesome techs. I've had work done here before and it's always been done right the first time Thank you.

Linda Van Maele

My sales rep John Rafuse Jr was excellent. I came in around Christmas and was on the fence regarding leasing a new vehicle. I have always been a Chevy girl but he listened to why I was thinking about a Buick and we worked together to identify the right vehicle for me. In the end I got a new car and pay less than my old lease. I would recommend John to anyone I know

Joseph Anderson

Walser and the team was great to work with. Recommend asking for Cassie, she was a pleasure to work with.

Annette Busse

Just bought a new vehicle from Walser GMC Bloomington and our representative John Rafuse Jr. completely changed my opinion of the vehicle purchasing experience....for the BETTER!!!! He made purchasing our vehicle a pleasure and easy experience. Plus we got the vehicle we wanted! We love our Yukon Denali and when we are ready for another will definitely come back to Walser. Thank you John.

P Martin

From the test drive to the paperwork, Cassie was patient, confident, and made the process comfortable! Thank you for the great partnership on our purchase.

David Leitner

I think this is a fair place to buy a new vehicle. They have upfront no-haggle pricing. We worked with a sales person named Carter he was very good and didn't try to sell us something we didn't need

Jeffrey Schmitt

Sean Horsch was amazing through the entire process! He was very straight forward, funny, and had my best interests in mind. I would highly recommend purchasing a vehicle from here; I would definitely do it again! Wonderful place.

Paul Black

Walser Buick GMC is always reliable and on time. If there is ever a problem, they inform you right away and let you know about the problem. If the problem is serious, they offer a free rental vehicle right away.

ralph boldenow

Very smofessionath transaction. professional courtesy from all. Car delivered very clean.

Mamie Tuma

Lucas Jensen was an amazing salesman. Was very informative and there every step of the way. Definitely recommend seeing him if your in the market for a vehicle.⭐⭐⭐⭐⭐

Anders Persson

Garrett Mascarenas was really helpful with information and the process of buying the car.

Al Crow

After the oil change and on my drive home, the check engine light came on. I called you when I got home and was told to come back immediately to have you look at it. When I got back to the dealership, your technician said they did not have time or personnel to look at the problem. The service manager cleared the light and said it would happen again because the idle was too low(??). It has not happened again and the truck runs great.

Henry J

would be less if i could. In October we had a torque converter replaced by Walser in a 2013 GMC Acadia. On the first long distance drive (190 miles one way) we had a issue that felt like we were walking and some one was tugging at us, is best way to describe it. So we brought it into the service department at Walser GMC Buick, again, service technician determined it was the transmission, so we had it replaced. almost 2 weeks later we got the car back, know this car was running and driving (may have not been properly, but it ran) got the car back on 3/12/19, my wife drove it maybe 20 miles and had no issues. On Friday 3/15/19 she went to bring our kids to school and the car would not unlock doors with fob, had to manually unlock doors (which caused alarm to sound), put key in ignition and after 4 tries it started, but she had no dash lights, no hud display, no power to the radio, the service air bags light was on as well as the security icon. we returned to the service department and was charged $130(veterans discount yeah) for them to tell us that it was the blind spot sensor module (that has been broken for a year waiting on part, like the other how many out there the same way) not allowing it to start. Have had to have it towed home (still making payments on it) can not get it to start, have had 3 other ASE mechanics look at it as well as a Transmission tech (all the time laughing at the diagnosis) and telling me the same thing " Is a 1 in a million chance that it would cause it not to start" it is a grounding issue, something not programmed right, wires pinched or got broken when transmission was installed. So guess what, they want to charge me to fix what they broke , charge me for a rental, because they don't have the balls to admit what they did. Need to add this as well, sent a message to GMC corporate customer service, they tried to contact and resolve the issue as well, but like me was unsuccessful with dealing with Kieth the service manager. The response got from them was to contact Dealer manager or dealer legal services. So i still have a GMC Acadia sitting in my driveway not running (oh yeah,can get it to start after trying 6 or more times) and the security shuts it down so wont start again or open with key FOB.

Vickie Kroshus

Staff very courteous diagnosed the problem very quickly and what needed to be done. Happy to have the option of having a rental at the dealership while my SUV was getting fixed. Thanks to Steve for helping and setting up the rental. Definitely will come back for future services and maintenance.

Andrew Walser

First new car purchase in my life! Big thanks to Kevin, Torey, Brian and the whole crew at BGB!

Austin Cole

Lucas has been amazing. Making the process of buying a used vehicle from 10 hours away a breeze. Thank you Lucas!

Ahmed Elmouelhi

I only had 2 hours to make a new vehicle purchase and trade in my current vehicle. The team at Walser went above and beyond and had the entire staff ready to evaluate my vehicle and get me into my next car. They took all the worry out of the vehicle buying experience and I am very much so satisfied with my purchase. Thank you team for an excellent experience

A Rush

Very open about pricing and financing. Cassie Smith was a great help and made my process as easy as could be. Best car buying experience!

Claire Cambridge

I LOVE my new Terrain and Jack Michaelson was so great at answering all my questions and he made it a no stress process.

Madalena Morgan

Great customer service and very attentive. I was looking for a newer used vehicle. Jon Kjellsen showed me 3 different vehicles and I left there with the perfect car for me!! Everyone I interacted with, were great!

Diane Mccauley

John was my salesman. He is fantastic. So professional and knowledgeable. He answered all of my questions. No pressure to buy a vehicle ever. I am so pleased with my vehicle. I love my vehicle.

Benjamin Knight

Adam and Mike were both great to work with! They helped get my wife and I into a new Denali, all while being patient and not at all pushy. We had a major time crunch with our baby sitter and they got things done fast and easy. I highly recommend them both!

Linda Palmer

My appointment was to take care of the huge mistake in my service warranty and to repair the side detection system (which would be covered under my service warranty). When I arrived for the appointment, no one knew anything about the service contract problem and the person I had been dealing with no longer worked at that dealership. The repair was done and I finally (had to insist) got a copy of the corrected service contract, but I'm concerned that it was an unsigned copy. I also asked that Walser do SOMETHING to make up for the fact that for the past 3 years my service contract was not for my car, a huge mistake by the dealership. I have heard nothing.

Jim Black

Sales experience was exceptional. Best sales and closing experience I have ever had. Knowledgeable and concerned for my needs. Would recommend Kevin to anyone. Jb

Chandra Witter

I couldn't be happier with my experience at Walser. I knew what I wanted when I walked in and Sean was terrific at making my purchase of a new GMC Terrain easy and quick. Love the car! Thanks to the whole Walser team!!

Mariah Smith

I went to a few dealerships before I came to Walser Bloomington. Walser stood out with their friendly and kind staff. I was approached instantly in a friendly manner. Cassie Smith made the process easy and relaxed. Diego was awesome as well! He helped me understand more about my vehicle. I didn’t feel pressure whatsoever. It was great! I love my new car!

Stephanie Wolff

I had the pleasure of working with Lucas Jenson. He was very knowledgeable and kind. He listened to all of the things I was looking for in a vehicle and our budget and he helped us find the perfect car for our family. He did an amazing job and I couldn't thank him enough. I will definitely be coming back when my husband needs a new vehicle. Thank you so much.

Andrew Fuller

They really deserve 0 stars. Poor business ethics. Test drove and did financing on a truck. Didn't like my rate so was willing to have my wife drive down to co sign for a better rate, it was 8:15 pm was told not to worry about it and that they would hold it and run the new financing in the morning. Received a call from the sale agent to only be informed they instead sold the truck to someone that morning instead. Also learned that my agent got talked to about not trying to push more on the high interest rate and for suggesting a Co signer. POOR BUSINESS ETHICS! Andre offered little but an "I am sorry I wish I would have known more details." They didn't even inform the agent they knew was working with me until he arrived and work and the truck was sold.

Steve Hendrick

Great dealership! Professional & Helpful Sales Team. Outstanding Service. Love my new Acadia.

Corbin Johnson

I recently purchased a 2016 Sierra from Cassie at Walser Bloomington GMC Buick and had a great experience. I was trying to decide between three different trucks and Cassie was very patient with how needy I was, finally making up my mind after 3 days. I really appreciate how accommodating she was as spending that much money is a big deal to someone like me. Would recommend.

Business Hours of Walser Buick GMC Bloomington in Minnesota



Walser Buick GMC Bloomington en Minnesota
View Phone Number
View WebPage


Others also saw
Car Concessionaire - Minnesota

Car dealer

Walser Toyota
Walser Toyota
Car Concessionaire - Minnesota

Toyota dealer

Feldmann Imports Mercedes-Benz
Feldmann Imports Mercedes...
Car Concessionaire - Minnesota

Mercedes-Benz dealer

Borton Volvo
Borton Volvo
Car Concessionaire - Minnesota

Volvo dealer

Kline Volvo Cars of Maplewood
Kline Volvo Cars of Maple...
Car Concessionaire - Minnesota

Car dealer