Here we offer you the opinions of people like you who know the products and services of Feldmann Imports Mercedes-Benz (Car Concessionaire) near Minnesota.
At this moment this business has a rating of 4.4 stars over 5 and this score has been calculated on 606 reviews.
You must have seen that it reaches an feddbacks average is very positive, and it is based on a very high number of reviews, so we can be pretty sure that the assessment is quite reliable. If there are many people who bothered to leave their opinion when they've done well, is that it works.
As you know, we don't usually bother to give scores when they are positive and we usually do it only if we've had a problem or incidence...
This Car Concessionaire is included in the category of Mercedes-Benz dealer.
I had an exceptional experience at Feldmann Imports, they go above and beyond for their customers. Special thanks to Matthew Sack for being so hands on, easy to work with and helpful through every step of getting me in my new Mercedes! I felt very listened to when it came to my needs and what I was looking for, I felt very comfortable through the entire process. He really made me feel like a new part of the Feldmann Imports family and made it an amazing experience for me all around. I will be recommending Feldmann Imports and Matthew, without a doubt!
I went in for a service A and it was quick and seamless. The dealership is well appointed and staff provide great customer service.
Exceptional service! Had to call Roadside Assistance the other day for a flat tire and received prompt and professional help from Christian Cruz, Roadside Technician. Christian was knowledgeable, friendly, and super-efficient. I was on my way again in a very short time - truly a wonderful experience despite unpleasant circumstances!
We purchased a used Mercedes from Feldman and so for they are forcing me to trust and like a dealership again So for they have been over the top wonderful taking care of us Never have we had such a good experience with a dealership and service department
Drove an hour out of my way so I could get warranty work done on my 2015 C300. I wanted to avoid giving Sears Imports any more of my business. Upon arrival, I got checked in and showed the SA the problems I was experiencing. When it came time to get a loaner, I handed him my license, insurance and credit card. They denied me a loaner vehicle since I’m 23 years old and not 25. ALL of the other dealerships I’ve been to had a minimum age of 21 and over for a loaner vehicle. Extremely disappointed.
I couldn't have had a better experience with turning in my lease and getting a new vehicle! Katie was phenomenal. She walked me through every step of the process and was a knowledgeable and trustworthy partner. She knows her stuff and works hard to make certain that there are no surprises. I will make a point of recommending Katie to folks looking for a car. Incredible job!
Great customer service, Ryan went above and beyond to make sure I was satisfied. Nice crispy loaner cars was an added bonus.
Worked with Cory Schultz. Called last minute with a light bulb issue. Took me in - immediately, fixed the issue quickly and had me on my way. Easy to talk to. Great to do business with. Truly motivated by taking care of the customer. MPG
We just purchased our third MB from Feldmann's. Our salesperson was Matt Sack. He is a delightful young man who is extremely knowledgeable and worked very hard for us. The purchase went smoothly and not stressful. definitely we will use them again.
Customer service rep was enthusiastic, friendly, professional, and helpful. The whole service building is clean and pretty, a lovely place to wait for service, service which doesn't take much time at all. Dan is the man. I was in and out of there with a sweet new ride in less than three hours. It's not enough that Nissan makes some of the best cars out there -- they have to nail the entire customer service experience as well. Thank you, Feldmann Nissan!
time to find a new car sales manager...Ron White? get rid of him
Great customer service just stopped by the service department and Cory was very nice and helpful to .
We were shopping for a Mercedes-benz and didn't end up buying from Feldmann. But we wish we would have. We ended up buying from another dealer but was disappointed in our experience as we were over promised and under delivered. We wish we would have bought from Feldmann instead because the help we got while shopping there was great. All I know is that I'm taking my Mercedes to Feldmann for service instead of the dealer we bought from. I'm certainly buying my next car from Feldmann
Went to the dealership and walked around the lot, then went inside. Sat in a e-class sedan. Walked around some more. No one said a word to me. As I was walking out the door an employee at the desk asked if I needed help. No thanks, the first impression was already made.
Buying experience with Feldmann was very pleasant, no pressure from sales side. Boris was very helpful in assisting finding right vehicle for me. Watch out for finance person, some pressure was applied into purchasing extra staff which you will probably never gonna use it. Other than that all process went really well. I would've given 5 stars if I felt no pressure from finance department into pursuing me to purchase addl staff.
Feldmann imports have an amazing team from front to back. Family owned business. Everyone we met seemed very happy to work there and made us feel like family . We had the pleasure to work with Scott Babcock, He is great and been there for a long time. Mathew Olson was very helpful as well . In the financing, Jerry and Jor are the best. Highly highly recommend FI. They exceeded expectations.
I have bought two vehicles from Feldmann Imports with amazing salesman both times. My salesman for this particular purchase was Matthew Sack. He went above and beyond for me prior to my visit by consistently responding to my emails as well as phone calls. When I got to Feldmann I was greeted by him professionally and with a smile on his face. I felt no pressure at all. In addition to changing my mind on the vehicle I purchased which consumed a lot of his time, he provided service again with a smile. He even agreed to drive the vehicle to my home the following day when the detailing was prolonged!!! (I did leave with it that day though). Mercedes also has staff on hand to help with apps on your phone. Unfortunately, I forgot the gentlemen's name who helped me but he was so pleasant even when I was getting cranky. Then my finance adviser Jerry Moore was just helpful, explained everything and we even laughed! We you are spending money on a Mercedes it can be very stressful. Jerry put me at ease, again no pressure. The only negative thing that happened is Mercedes needs about 100 more bows to put on vehicles so no one argues on the showfloor.... Absolutely recommend Feldmann and will be back again!!
Sales guy Brian Rutscher was very good. Professional, knowledgeable and courteous. He also followed up well without being intrusive. I highly recommend that you go to him for your Mercedes.
Great place for car buying, service or just looking!
Great service Ryan!
From start to finish, Jack was a delight to work with. He listened to my needs and worked every part of my package with these needs in mind. Not only were my vehicle expectations exceeded, my sales experience was second to none and I will proudly refer anyone looking for a comfortable, easy car-buying experience to Jack at Feldmann! In addition, I was extremely comfortable and felt zero pressure from the Finance department. I left with everything that i needed and, above all, peace of mind that I made a great decision and have a strong team of professionals there for me.
Service was exceptional! Thank you Janet F.
Best experience ever buying a vehicle, and I never give a 5 star rating. Jack was immediately cordial and listened intently as I discussed with him what I was looking for. He was very thorough when explaining my options. While waiting to complete the paperwork, he checked on us a number of times. Because it was Labor Day weekend, I received a call from him early morning on Tuesday, making sure I was satisfied with my purchase. I would absolutely recommend Jack to friends and family in the future. Thanks again Jack.
I believe they do a good service here, I just had a salesman on a bad day. Unfortunately it's enough to not come back.
I couldn't have imagined a better car buying experience. My salesperson, Sarah Morgan, was very knowledgeable, upfront and professional with all aspects of the purchase. I loved the big red bow she placed on the car for me when I came to pick it up!
Feldmann Imports is our family's Mercedes dealership, and CORY SCHULTZ is the reason why. Cory has helped us nurture a vintage model (perfect for toting mountian bikes!), and has made sure that the car has been safe and operational for our most precious cargo (our children!). Given our great experience with Mercedes, and Feldmann 's, we chose to purchase our second vehicle from the dealership, and have never considered having it serviced elsewhere. The entire staff at Feldmann Imports goes above and beyond to provide excellent service. Whether we are there for a flat repair, or a major service, we receive a warm welcome, quick diagnosis, excellent repair, and are on our way. The perfect service experience!
Always nice and friendly atmosphere the best place to get your car fixed do you want it done right
Absolutely the best
I had a wonderful experience, and I am typically critical! My husband and I were walking around the showroom, wondering what model Mercedes would suit us, and I was met with the lovely, welcoming smile of Sheree Raze. What a sweetie! She helped us throughout the whole process of buying a new car, and she was so very patient with me when I didn't understand something or misunderstood something. Since we purchased our car, Sheree has contacted me to make sure I am happy and that if I need extra explanation on anything about the car, she will be there for me or organize someone else in an appropriate department, to help me. Feldmann Imports are very professional, and so is their salesperson, Sheree Raze!
I am not easy to satisfy and look for a great deal along with a good experience at a car dealership. I got both at Feldmann. Above book trade in allowance. Fair price on a great car. I highly recommend looking up Scott Babcock as your sale rep. Not a Johnny come lately. More than a decade at the same dealership and he understands the importance of repeat business. You don't get return business, you earn it. He certainly did!
Let me start by saying the service is the only thing I would say they have going for them. I have is I spent 1200$ to fix my air ride. (No biggie) Well 6 days later my car dies in the middle of the high during rush hour after I was told my car is in great condition.... So I’m instructed I NEED 2 new betteries for my vehicle. This is the 3rd s550 I have owned. I had battery issues before and the issues I had were not relatable to this situation. But I listen to the “professionals” and specifically said are we sure that’s the problem. Service adviser instructed that it was the culprit. 2 days later he calls and says no it’s actually the alternator but insisted that the batteries were both bad and needed to be replaced.. so now after spending 2400$ last week and 1200$ the week before. The car died on the weekend and I was told I won’t be able to get Loaner until my car is diagnosed and the car must 3hrs of service. But the kicker is the car won’t be looked at until Tuesday
Jack went above and beyond to help me find the perfect car. He is the BEST
Scott Babcock was our sales rep and did a fantastic job from start to finish! This is the second car we have bought from Scott and would go nowhere else. Even after buying the first car from him about 1.5 yrs. ago he would follow up and make sure that we are completely satisfied with the car. We have been in multiple times over the past year looking at different cars and test driving many cars. Even though he knew we are not buying a car that day, he still treated us with respect and gave us his full attention. Also, Jesse in the Service department has been a great help and is always there to answer any service related questions. Also, Jerry Moore in Finance has been a great help also. He was also the finance person who signed us out on both deals. We made him work for the last deal, but he came through and get everything done that we needed that was well within our expectations. Feldmann has always been a step above in service, when we have been looking for cars many other dealerships wouldn’t even help us, or it would take them forever to get a salesman to help you. At feldmann as soon as we walked in we have been greatd either by a salesperson or front desk associate.
The service provided by Mercedes Benz Feldman's is above and beyond they do what the say and exceeded my expectations. Which is hard to do I may ad. Just great people working to help and be great at what they do. I'd they say they will call they do. Hate to say it but I've bought at least 15 new cars or trucks and no other dealership has even came close to these guys. Good job!
I just want to let you all know that Esther went above and beyond what was expected during my search for a new vehicle. I am a single mom of 4 and have driven a minivan for 18 years. My children are moving on and becoming more busy. I know longer needed the minivan and I have always wanted a Mercedes-Benz... secretly. I never thought I should have one or deserve one despite the high quality and class of Mercedes-Benz. I had just purchased a used GLK a little over a month ago from Feldmann’s Imports which I really loved, except I didn’t have a back-up camera or sensors. I felt like it was important for me to have this feature, so I reached out to Esther to get her advice. I let her know I was looking at the same GLK with the added package at another dealer in the area. Esther was very quick to look into it for me, and she was able to find me an even better vehicle which was Certified with less mileage! She again went above and beyond what I expected from her without any pressure. She was thoughtful, helpful, and accommodating while listening to even the minor of details I was interested in. She was compassionate with me as I was driving 5 hours round trip for each visit. I couldn’t have been more pleased with her service and obvious dedication to her job. I would highly recommend Esther to other clients. I also want to let you know about the wonderful job Sam did for me with financing. She listened, she was ever-so patient, and she knew exactly what was best for me. She utilized all the skills we are taught at my place of employment to provide customer satisifaction using AIDET skills. An awesome job with sweetness and care. I have never felt so comfortable purchasing a vehicle than I have with Feldmann Imports. A job well done. Thank you. Kim
Great service experience! Ryan made it painless.
What a great dealership. Dan Hunt in service was great, knowledgeable, and very helpful. I brought my laptop and worked from the waiting area while they had my car, I could have worked there all morning. There was good coffee including espresso and good snakes. I happened to show up on "customer appreciation Thursday" and they had a shoe-shiner, a masseuse, and a manicurist. Wow. P.S. They didn't charge to diagnose the car like Sears does. I'm going to Feldmann from now on.
Purchasing from Feldmann is an awesome car buying experience. Our second Benz purchase from the dealership and a truly perfect experience. Bill Sigel was excellent in Finance. Worked out all the details in financing, going above and beyond, to save us money and get everything we wanted without us asking him to do this. Then Bill calls us a few days later and states he found an even better deal (which he did) and saved us more. Mind you, he is in finance. Not a salesman. Scott Babcock was also awesome. No pressure on buying. Just asking us what we were interested in and how he could help us. Never pushing us. Then, once we had purchased, took all the time we needed to go over every feature of the vehicle. Finally, Ashley. Excellent customer support and service. Working everything out and making sure to teach us what Scott did not. Feldmann has an excellent staff. It has to be one of the best dealerships in the metro area. We come a long way to buy our cars and are so very pleased with them, their service and treatment of us as a customer!
I Love My New MaiCedez!!! James Raymond is absolutely Wonderful!!! He is knowledgeable, genuine and straight forward. While I knew which model I wanted, I was at a cross between which variant would best fit my comfort and style. That's where James stepped it up a notch and presented a color catalog where we itemized each additional upgrade to perfect the final build. My truck is Amazing!!! I Loves it!!! All my questions were answered and I left with the confidence knowing I made the right decision on not only the vehicle but also the dealership. I can not ask for anything more than what was provided to me by James and the Feldmann staff. Thank You James for a truly exceptional experience!!!
I can't say enough good things about the service at Feldmann Nissan. EVERYONE I deal with is courteous, knowledgeable and eager to serve in a prompt manner. The waiting area is well appointed with various seating areas; love the cookies and coffee! :-) I also appreciate the fact that my car gets a bath every time I come in! Thank you!
We bought our C300 4matic here. They are one of the leading Mercedes dealers in the Twin Cities area. Very good customer service. They dont pressurize you to buy from them. And even give you a $25 gift credit just for showing interest in their cars. Our saleperson, Boris was very knowledge and upfront.
My experience with Matt at Feldmann Imports Mercedes-Benz was amazing!! I knew which vehicle I was looking for and when it arrived on the lot I reached out online. Matt texted me videos and pictures of the entire vehicle inside and out, it was exactly what I was looking for. We ended up negotiating the sale price and trade over text that evening and came in to sign the paperwork a few days later. As a busy working mom this was by far the most seamless and time efficient car purchase transaction...ever!!
Feldmann Imports is a class act from start to finish. And if you are lucky enough to work with Jack, you are in for a treat. He listens to your needs, assures you feel comfortable, keeps it real, and answers all your questions. I may have even asked the same question more than once, and he answered them sincerely every time. I appreciated the ease Jack provided to this typically tense situation.
Bought 2 cars from them great service department may buy a 3rd
Excellent staff and of course Excellent serivce, I bought my Mercedes in Feldmann and I look forward to my future purchases. Thanks Don Harvey
I own a 2007 ML 500. First of all the steering column broke, then the the power steering pump broke, next the front wheel bearing went bad, next I leaned my elbow on the front seat and cracked the ' so called leather seats ': with my elbow! It burns oil like a beater, blinker warning light comes on, however blinker outside light is working.......... Mercedes has followed in the footsteps of Auto Companies like Dodge( make it so it breaks at 80,000. Miles.)VW's CEO just got arrested for tampering with witnesses and cheating emissions testing components. ' The Truth is out there's Mercedes has compromised their quality tremendously. Older Mercedes can run 200-300 thousand miles without half these problems. I own a Toyota with 200,000. Miles and do not have Any of these disfunctions. IF YOU CAN AVOID THE ENTICEMENT; and ALLURING GLITTER OF Mercedes Benz, GET A LEXUS AND YOU WILL BE MUCH HAPPIER.
Have been in a couple of times for service within the past 2 weeks and to purchase an extended warranty. Staff that assisted me were Don Andrews and Jenna Rausch, both were extremely helpful and professional. Feldmann provides top notch service well up and beyond any experience Ive had at any other dealership. The "Best Or Nothing" claim not only pertains to the quality of MB vehicles, but to the whole experience after purchasing a MB vehicle.
I had a great experience working with Matt Sack - sales consultant at Feldmann Import Mercedes Benz. He made sure that I got the type of car that I was looking for. I live in Greater Minnesota and he stayed in touch with me to ensure that I do not miss out on a vehicle that matches my need. Matt was very respectful and provided me with excellent service. I would strongly recommend him to anyone who is looking into buying a Mercedes. A great guy and salesman!!!
Just bought a car! Great working with William! Wonderful customer service
Great people, great service! Matt was the best! Enthusiastic, knowledgeable and ready to help at all times. Had him walk me through the process and its been a smooth sailing.
Very great place to buy a Mercedes Benz in the Cities. Great sales staff.
Feldmann Imports spoiled us! our salesman,Tony, made car buying painless. In fact, I don't think I can shop at another dealership. Add in the airport shuttle, massages, manicures, and the spitfire sales manager, no other dealership can compete. If you go to Feldmann, you won't ever go anywhere else.
Service was excellent. Waiting area was nice with fruit, water and coffee/cappuccino while you wait. No pressure sales was nice but it was Less than no pressure. It was non-existent. Unless you’re flashing a Rolex, sales staff won’t even help you. Don’t think about shopping if you’re in jeans!
Calvin James did a remarkable job of selling the car to us. We are very please with his knowledge of the GLC300 we are planning to buy on 11/24. He is a great asset to your organization! Ed Mallison
I bought a GLC 300 and was very impressed wih the salesperson Scott Babcock. He was very helpful and amde sure I got the right vehicle. He followed up on several occasion later on to find out about my experience with the new vehicle. I bought a few aditional things at the insistance of the finance person which I thought was not value added. But overall very good experience. Will recommend to others
Have been going here for almost 5 years now and they have always treated me well, they are very aggressively priced and don't over charge just because the brand says Mercedes. Ryan in service has been my go to guy from day 1 and there is nothing I can complain about here. Got my first car serviced here, bought a second car here and its been excellent for what I can say.
It’s rather unfortunate I have to 1-star Feldmanns as up until recently I was rather pleased however they’ve just robbed me. Let me explain. I purchased 5 years worth of diamond infused wax and rainX a few years back with the purchase of my whip. However since then have purchase a new one. They have declined to transfer the 5 re-applications of the service and say it is because that service was registered to that car. ARE YOU SERIOUS!? That’s literally like me buying 20” rims for a car... getting a new car... and then saying “hey just throw those rims on my other car please” and them coming back and saying “ohhh no sorry we can’t do that those rims were for the other car... you’re going to have to purchase another new set and also you won’t get a refund for the ones already paid for” This is absurd. I will remove this bad review if you come through and act like the costumer centric company you claim to be. Any logical person can figure this one out pretty quickly. SMH.
James and Samantha were both fantastic to deal with. They made the process very quick and painless while still attending to my needs as a customer. I would highly recommend going to see them if your in the market for a vehicle!
Sales team, especially Greg Clark was great and pleasantly patient with my purchase. Highly recommended. Service team, especially Ryan Dwyer also went far and beyond to address my concerns and car service needs. Overall very respectful and well managed MB dealer.
Great cars. We love Our's. Good service, pushy on adding additional purchasing of costly services and features. Expensive, but thankful that we got the warranty package. This winter was "Pothole Hellish" on tires and rims. Their financing follow through at the dealership sucks, they mailed the incentive dealership check to the wrong address or not at all and made an appointment for us to pick it up from the dealership, only to not have it for us when we arrived at a specific time that they provided. Frustrating and damaged our credit by not reporting accurately. We spent a lot of time correcting their misplaced accounting performance.
Staff is good but the environment is like you are dealing with the local mechanic shop. They almost took 4 days to fix minor issue in my car. Also When I called at the official Mercedes tall free number number and asked for new key price they told me around 250 to make another key and here they charged me 403 for key, when they fixed my car and gave it back to me at that time front number plate was missing, and also i was able to see one dent and scratch on my car on back side , and i am sure that happened in Mercedes-Benz service center only so overall i felt like I am dealing with the local mechanic shop not a Mercedes service center. But 3 stars for the persons who are working on the desks in service department. They are very helpful and nice person. But really not happy with car service.
I work with Ryan Dwyer at Feldmann’s and have had exceptional service on both of my Mercedes, time and time again! Ryan is thorough and explains, in detail, each item I should have serviced and what NEEDS to be done and, I trust him!! Every time, I feel confident in the repairs knowing they have been, “done right” by their excellent service team. I’ve yet to be disappointed! I have been having my cars serviced at feldmanns for the better part of 10 years and will not take them anywhere else. Ryan Dwyer is a 10, service technicians are a 10, the dealership as a whole is a 10, our families trust level is a 10!
I found the personnel to be very accommodating. They took the time to answer questions and clarify the features on the vehicle.
Sheree Raze was great to work with. I ended up leasing a C-300 Mercedes and LOVE my new car. Sheree did a lot of homework for me and made the entire experience easy and enjoyable. I would highly recommend to anyone looking for a Mercedes to give Sheree a call - she will do a great job for you.
Feldmann makes me fall in love with my AMG all over again.
I just bought my first Mercedes from Greg Clark. I was very impressed with his knowledge of the car. It was the easiest transaction I have done in a long time. There was no pressure and Greg was extremely professional. My new car has 7200 miles and I paid the same price that competing dealerships had for cars with 20,000+ miles. They are taking car of the prep details as we speak but judging from first impressions, I am going to like working with the Feldmann team. By the way, Patrick in finance was fun to talk to. He explained the finance details in easy to understand terms. I am very impressed with the dealership and would recommend if you are going to buy a Mercedes, talk to Greg Clark!
I think you have to drive a Mercedes or Lamborghini to get assistance.
Mr. Greg always personable. He listens and helps with current promotions.
We just bought our second car from Feldmann Imports. We love dealing with "our guy", Don Harvey. He is a pleasure to work with and the dealership makes every buying and servicing trip a stress-free experience.
I own several cars and therefore have experience with different dealers in town. By far, my experience with Don Harvey in sales and all of the service people, most recently Ryan, is the best I have ever had. They are receptive, responsive and respectful. I also buy my Mercedes Benz parts from their parts department, where I enjoy the relationships I have built with the people who work there. I am a car enthusiast and appreciate the knowledge they have and the effort they put forth to make me a happy customer!
I've bought many vehicles in my life and I have never had a good experience until I came here. Buying my car here was the best experience I've ever had while purchasing a new car. My older truck was in to get repaired and the repair was done fast and reasonable while I waited. I would recommend this dealer to everyone!
Staff were not interested in answering or acknowledging questions. I even feel as if I was lied to as the questions I asked pertained to a very specific car that I custom-built using the online car builder. The salesperson spoke as if this car existed, which it did not according to their inventory. The General Manager even reached out, asked me for specific feedback and then did nothing with it. This led to a series of emails where Joe Feldmann choose the unprofessional route. This is not the first time I have issues with this dealer. The first time we came for a test drive and the salesperson was more interested in driving the car, for whatever reason. Luckily it didn't last long because she couldn't figure out how the car worked and when the thing finally started moving the engine light came on and for whatever reason the wipers wouldn't turn-off. We promptly left the dealership and bought two Audi's. For a dealership that states that they have legendary service and roll out the red-carpet; I haven't seen it. I would recommend people avoid this dealer, Mercedes-Benz of St Paul or Sears Imports would be far better options if you want responsive sales people that will actually earn your business.
Esther was my sales rep and did a fantastic job from start to finish! She was patient with me and allowed me to lead the way but when I started to ask questions wondering if I was choosing the right model she happily showed me other options. In fact, Esther was able to secure such a great deal for me I bought two! I highly recommend anyone looking to explore their options to ask for Esther. She is patient, prompt and personable. She lets you lead yet doesn't allow you to stray off course!
The moment i walked in there i was greeted right away at the front desk.... and when i met my salesman Matt Sacks he was very affable and that made my experience so much better, he was very informative as well so if you go there i would definitely recommend Matt Sacks!!! Oh and the financing team is phenomenal i was very ecstatic to be paired up with jor cha she made me feel very comfortable and went over everything with me even if she had to go over it till i understood what i was getting myself into, I've to dealership's where all they wanna do is pack more money on your loan!! but not here she explained everything to me and went over the numbers so i can better understand!! I even bought her lunch the next day...lol If you come to Feldmann Mercedes in Bloomington i guarantee you won't be disappointed!!!
The service team is always so kind and great to deal with.
I had a pleasure working with Dan Hunt. My truck caught a nail in it and I brought it up to Feldmann’s that same day and he immediately helped me out. Very helpful and very nice! Thank you Dan.
Always friendly, never pushy, supper helpful staff! They have just redesigned and expanded. Place looks posh, kudos.
Don is extremely helpful, and always willing to make it happen to make you happy. Pleasure dealing with him every time. The facility is also outstanding..
I have leased 4 or 5 Mercedes at Feldmann. Don Harvey is my Sales Rep. The whole experience from start to finish is a class act. You can feel the difference. It is what you'd expect and hope for when buying a luxury brand. Feldmann definitely lives up to the expectations and even goes a step or two further. A++++++
Tried to get a new 2020 gle priced out Disappointed in the sales experience When calling their main number it took 20 rings until the receptionist Picked up Used to be a good dealership but I guess times change
Came in here to buy a car yesterday (Saturday). There were very few customers in the place. We walked around for 45 minutes and not a single person greeted us. Finally one salesperson said “When you’re done looking around, come to my desk”. What!? It was so odd. We finally flagged down a lady to ask her to go get a salesperson. She said she would but no one ever came. After about an hour and a half of looking we went to the front desk and they called up the guy that wouldn’t even get off social media long enough to stand up and walk us around. We had already found the car we wanted and wanted to drive it. The sales guy left us in the lounge for over an hour while he was rounding up a car for us to drive. When they finally brought us to the test drive he handed us off to a new salesman and they put us in the car and went inside. We didn’t even know how to put it into gear so we had to call them to come back. When we loved it and wanted to buy it we sat down with the salesperson and while talking to him that car got sold. What a nightmare! The manager came over and very insincerely apologized. Here I was, ready to pay nearly $50,000.00 cash for a brand new car and they really sincerely did NOT want my business. They said they would “Make it up to me” and go find another car but the manager never came back and what the salesperson came back with wasn’t a serious attempt to make it right. It was an awful experience and I’ll be taking my business across town to another dealer and won’t ever be back. I wasted an ENTIRE Saturday and I don’t have that kind of time to waste. I don’t expect to ever hear from them or ever get a sincere apology. I’ve never seen anything like it. I would NOT recommend this place at ALL. UPDATE: I ended up buying a car from the other Mercedes dealer in town. It was 3K less there too! YIKES! Buyer beware.
Sent in multiple requests for car information. It took them multiple days to get back to me, only to receive “sorry, the car you asked about was sold yesterday” funny thing is is that it’s still up on auto trader. I believe they don’t want to sell to you if you already have a loan setup!! It interferes with bank kickbacks!!!!
It was a wonderful experience my daughter and I had while visiting this dealership. The staff delivered exceptional customer service. Lamont and Jerry went above and beyond to help make our experience an unforgettable one. I absolutely love our new car!
Feldmann Imports is the number one car dealership in the country! :-) you're always taken care of. Adam Strain is the service representative that I always go to he's a consummate professional and always has a great smile. Adam works hard to make sure that I'm satisfied with the service that I get. He has a commitment to Excellence like no other. I highly recommend Feldmann Imports and specifically Adams Strain for any service work. 5 star service always
CJ did an amazing job. We will shop here again
These folks ,let me tell you always professional. Adam our service pro.takes excellent care of me and my cars .They succeed where other dealers fail.
Clayton Chessen, Boris Perelman, and Idaliz Maldonado are the reasons why Feldmann's is 5-stars. Although there were some factory issues that needed to be worked out with my car, all three of them made sure that an overwhelming situation was handled with excellence, thoroughness, integrity, and amiability. Mercedes-Benz corporate and Feldmann Imports should definitely give all three of them a round-of-applause and exceptional compensation as they are the reasons that this is not my first and last Mercedes...My issues were properly resolved and I am extremely happy with the outcome. Definitely would buy another Mercedes-Benz from Feldmann Imports in the future even though I now live in California.
This is by far the very best dealership in MN.
Feldmann's always delivers.
Keep up the good work, your customer service is better than Motorwerks'. I don't like their GM. He is sneaky and does not treat his customers with respect unlike his staff. Some of his staff members are like him as well. Anyway, sorry to make this about MW but maybe he needs help, so I feel for him. But I like BMWs a lot. Mercedes' seem nice but AMGs are the ones to drive and they are a little expensive. Also, I want an EV. I hope Benz will have a Tesla 3 comparable EV soon. Thanks... ~Ahmet Akal
Feldmann Imports deserve a 5 star rating for their customer service. Whenever I take my car into Feldmann Imports for service, I am very confident that it will be done right and on time. If extra work needs to be done on my car they will provide a loner car.
I had a great time at Feldmann's. This is a second time I'm doing business with them and both time was great. This time I had help from Jack Woodring. He made me feel home and welcomed from the moment we met to the time I left with my new car. He set me up with my GLC and I'm so happy with decision. He made the process smooth and quick while we having a great conversation through out. I think he represent Feldmann's culture and his customer relation is amazing. Thank you Jack!
I had a few a hiccups getting connected to the right person who could give me a deal but then the Sales Manager Robert called me back and invited me in. Him and Salesperson Nicole R. were really nice and were able to work us a nice deal. Everyone was easy to work with and professional.
I have purchased two cars from Feldmann Nissan in the past three years, and had most/all of the service done there (including periodic maintenance) as well. EVERY time, without fail, they have met or exceeded my expectations. The most recent was the first oil change for my newest car - and Ashlee was great. Welcomed me in, fully explained everything, and escorted me to the waiting area. Said it might be an hour, as they were rather busy... but it was actually about 1/2 hour, including the complimentary wash. As always, everything was done incredibly well, car was clean and ready to go. Yes, an oil change is a simple process, but I have had many other experiences here at Feldmann service - and ALWAYS I am satisfied.
Excellent service! Getting a new car at Feldmann’s is a breeze.Very happy with the services provided by Mr Boris!
My wife and I saw the MB C300 Cabrio at the auto show and went looking for the best price on one in the Twin Cities. What we got was much more than just the best price. We found a dealership that value's quality and giving their customers the best, most professional experience possible. We already knew we had pricing terms that not all dealers could meet. But Feldmann did. When I called Feldmann we were matched up with Boris Perelman, That's where we began to get more than just a great price. Boris did a great job of listening to our questions, and leading us through the explanation of the car. He was extremely professional, organized, straight-forward, and served and provided us with a great deal of confidence in his knowledge, but also the emphasis the dealership places on quality. If fact, everyone we talked to at the dealership, even employees that weren't working with us, provided us with that same level of confidence. Just the dealership itself is impressive, and provided a good contrast to others we've seen. It's a very well-done environment, spotless right down to the service bay, and built with customer convenience in mind. We have received follow-up communications to make sure we were taken care of well, even from Joe Feldmann himself. And yes it did come from him, because he had read and remembered our response when we happened to meet him at the dealership a couple of days later. Nice to know we're doing business with a locally owned/family owned I really do look forward to working with everyone at Feldmann going forward. Would recommend them to anyone based on the experience so far.
Prompt,courteous service. Don in service and Erik in parts where great.
I was about to pull the trigger on a vehicle, but I noticed some water in the taillight. I was looking for some sort of vehicle guarantee but they were unable to offer anything. When I told the salesman that I wasn’t going to buy, his demeanor completely changed. Not the service I was hoping for here.
My experience with Feldmann Imports was excellent. Boris worked very hard to find me the exact car I was looking for. He went over all of it's features and answered all of my questions with the car. Sara in financing was great with all of the paperwork and extra maintenance options. I would recommend buy a car from Feldmann Imports.
I had the best car buying experience of my life with Jack Woodring at Feldman Mercedes. He is knowledgable and friendly and really earned my business. He helped me get into the best car at the best price for my needs. I would recommend Jack to anyone!
Good presentation, good follow up, honest and accurate information. As a salesman myself I can really appreciate working with the best. Our thanks go out to Katie in sales and Brandon in finance. Feldmann Nissan is new to us; we've started out together extremely well. My wife and I love our new Rogue.
We got a car with them and every time that we have to take a flight, they provide with a free shuttle to the airport, free parking and free cleanup, great service and very friendly
Its what you would expect. Nice facility, bit of a hoity doity attitude from service writer but you do get what you pay for. Very clean building.
Worst experience a customer can go through! It’s unfortunate for a customer to be lied to in broad daylight. I went there with my family decided to buy a car we wanted gave them details for credit applications and our preference. They gave us a rate of 3+. they accepted us to trade in our car and took the Mercedes Benz we wanted because it was getting late . When we came back while signing the papers they never told us that they’ve changed the financier and the rate had ballooned to 5.9+ they never informed us of the change we only realized when signing papers. they said that they don’t do business with our financier ... a white lie .... because the papers they gave us listen them in it . and when we requested the sales person who did our papers previously to to inquire what happened the guy doing our final papers told him that our credit scores changed over night and they literally forced us to take their *~preferred~ * bank we were duped and still waiting for someone to rectify the situation!! We wanted to grab a second car but we’ve opted to go to a different site We are planning to return the car.
After reading many reviews about this dealer, we decided that the people complaining about poor communication from the dealer were the exception and not the rule. Unfortunately, this was not the case, so now there is yet another review to warn potential buyers about how this dealer works. The buying experience itself was typical; they looked at our trade, lowballed us, then negotiated a bit. There were a few items with the vehicle we purchased (a used, non-Mercedes vehicle) that we requested as part of the deal. One in particular required that we agreed to come back at another time to have completed (they needed to order a part). We went to get lunch after being told that we should return to the dealer at a specific time to sign paperwork (it was stressed very heavily that we should arrive 15 minutes early to make sure we were ready for them). We arrived back at the dealer 15 minutes early as requested, only to have to wait an additional hour beyond our appointed time. During the paperwork signing, I was very aware of the "We Owe" section of the paperwork, which holds the dealer accountable for any promises made during the deal, and was assured, as well as shown, the items previously mentioned listed there. 2 months later, with multiple phone calls and assurances from the dealer that I would be contacted to setup the appointment, the single remaining item has yet to be remediated. We had kept the paperwork out so that it was handy for reference, should the dealer ever call back. We just happened to look at that paperwork this last weekend, and discovered that the "We Owe" agreement has expired (30 day expiration in the fine print). I'll be replacing the item at my expense, and will never consider this dealer again. I also own a Lexus, which was purchased from Lexus of Wayzata, and that experience, in my opinion, is the gold standard of car buying experienced, compared to the "Feldmann" experience. Buyer beware.
Recently had two vehicles in for service and could not be more pleased with the experience. Very knowledgeable and professional service advisers who went beyond expectations to take care of me. Thank you for everything you guys do. Keep up the good work!
Not easy to do business with. Prices are consistently higher than Sears Imports. Once was charged for fueling a loaner that was provided with no fuel. If you’re interested paying more Feldmann is a good fit.
It is a wonderful place, wish I switched to here earlier, we are so grateful for the great car service today, we will be your another loyal customer
I have been here multiple times over the past 7 years I have also been to at least 3 other Mercedes dealers along with multiple Maserati, Bentley, Porsche ,Range Rover ,Cadillac and others over these years and this dealership is by far the best excellent customer service great care they don’t penny pinch they’re customers on every little thing they can I’ve often left felling like I got a good deal and that’s very rare at a big dealership... I would highly recommend they’re service department very pleasant to deal with and flexible. I do feel that the cars they sell are very well inspected and mainainted even if they dident come in on trade or whatever in tip top shape when they go up for sale they are
Great service, friendly sales staff, friendly service department
Service was okay. Nothing top notch which is surprising given how much customers pay for their car service. You have to seek out a service agent while waiting to get your car serviced. Would have liked to see some female agents on the floor. All the service agents are men, who seem a bit rigid and talk to you as if you don’t know how to read what type of service you’re getting. I have to go here because it’s the closest Mercedes dealership to me. 1.5 star service rating.
Went in for an Oil change today. It was scheduled at 12:00 and I did not get out of the shop until 1:45. The people are friendly and very helpful however 1:45 minutes for an oil change is unbelievable. You can get the same service anywhere else in 30 minutes or less. Feldmann should think about how they can steam line their oil change service. It is not a complicated process and should be well understood by the technicians. How about a 30 minute guarantee Feldmann. Your service department does a great job but it takes way to long. I have been there 5 times now for an oil change and all but one took well over an hour to complete. It is time to pick up your game on a simple service like an oil change. By the way these were not the Service plan A or B oil changes just oil and a filter.
I bought a new Mercedes E350 at Feldmann Imports on December 26. I worked with Boris who was recommended by my friends(they have been his customers for years). Having some experience in the past I expected a kind of tough negotiation. I have to say that Boris made the whole process a breath. He really surprised me by going the extra mile in many directions. He found a way to improve the deal even after I completely won over. When I talk about surprises I mean things that cost money like significantly discounted maintenance. Before I decided on a Mercedes I visited Lexus and BMW dealerships to test their cars.I liked all the cars I tried. The deciding factor for me to end with Mercedes was the trust I felt in Boris. I would definitely recommend him to my friends.
I must say Clayton Chessen is one stand up guy. Very courteous and professional, and not at all a hard closer. Hands down the best experience I've had at a dealership, remarkable staff and excellent ammenities. I must be honest though, I did not purchase from him. I ended up being too attached to my current car to be able to trade it in. I enjoyed working with him so much that I felt so bad that he wasn't able to earn my business but alas he knew that I didn't love the car and didn't push for the close. Thank you so much, again Clayton.
Unbelievably great customer service. I was on the road out of state and had handling issues with my car at 5PM Friday night Dec 28 just before the holiday weekend. I pulled into Feldmann and the service consultant Don Andrews took care of me and checked in my car, guaranteeing me that first thing Sat morning they would start working on my car and get me back on the road. Don set me up with a free loaner and I continued on to my sisters house. As promised, Sat morning they called to tell me they had fixed my car. When I went in to pick up my car, I asked to talk to the technician and they had Brian come out and talk to me about the repairs. Brian was great and took lots of time to discuss the issues and exactly what he did and setting he had put in. In my opinion, this service was way beyond standard service and I would highly recommend Feldmann Imports.
Feldmann Imports will continue to have my loyalty due to their impeccable customer service. I feel like a part of their family whenever I visit the dealership. My salesperson, Greg Clark, has always provided me with top notch service and feedback in regards to the multiple vehicles I have leased from his company. I always know that I will be treated with the utmost respect and that Feldmann Imports will always keep my best interest in mind when working with me. You cannot go wrong with Feldmann Imports!
My experience was outstanding. Manny the car sales associate was extremely professional both at the time of the sale and post closing the deal. He did a great job walking me through all of the car features. The business manager that handle the financing paper work was very friendly and knowledgeable about all of the options for buying or leasing. I would rate the experience as best of class.
I have had the worst experience at this dealership. Bought a new overpriced car four years ago and recently I received a follow up promotion email to upgrade; which reminded me of their service. Sales man I worked with was not helpful once I paid for the car; had a few questions about tech but he was not interested to help with that. After I drove the car home; I noticed that it has no floor mats! I didn’t follow up on the missing floor mat issue right away (didn’t want to go back!). I went back few months later to check if windshield crack is on the warranty; I mentioned to the service personnel about the missing floor mats at that time; who stated I should have brought up the issue earlier!
Buying a Mercedes-Benz from Feldmann Imports was a great decision. Every employee my wife and I came in contact with was very helpful, pleasant, and easy to work with. Our salesperson, Sheree Raze, went above and beyond to make the buying experience one of a kind. Sheree took time to listen to our goals, she explained the features of the vehicles and benefits associated with buying a Mercedes-Benz from Feldmann Imports, and she asked meaningful questions about our needs and desires. Lastly, Sheree has continued to check-in with us to guarantee that we are happy with the vehicles we have purchased. We couldn’t have asked for a better buying experience. In the end, the entire buying experience was great and we look forward to buying our next vehicle from Sheree at Feldmann Imports.
I would give zero stars if possible. I made an appointment to view a vehicle, was on time, only to be told that the service technician had taken it home for the evening to finish the inspection. Nobody from Feldmann cared to call and let me know. We are a two Mercedes family, with loyalty to the brand, but I recommend going to Sears or Maplewood after this experience. Sales person who I made the appointment with didn’t need to do any work, just have the courtesy to pick up the phone or send an email. Feldmann just didn’t do it. Lazy and rude! Took 2 hours out of my night, and didn’t want to sell me vehicle! Definitely an example of how to not run a business! * 8/6/18 - This is an update to my review on 8/2/18. I originally gave Feldmann 1 Star (because I was not allowed to give it zero). I am changing my rating to 3 stars, because after I called and spoke with Mike Popp, he arranged for Esther Odland to bring the vehicle to me to test drive. I appreciated the Feldmann employees doing this, after I requested it, making it seem like they wanted my business. As of now, I have put a deposit on the vehicle I originally went in to see last week, and hopefully everything will work out. The car had not yet gone through reconditioning or detail, so I have to wait to see what happens. 8/23/18 - Back to zero stars. I purchased this vehicle on 8/11/18, waited for delivery until 8/18/18 because work still hadn’t been completed that we requested on 8/3/18. Upon delivery, the paintwork that was agreed upon not be completed. Feldmann “offered” to let me bring it in, show the manager, and try to figure something out. This repair was agreed upon in the purchase order, my wife has had the car for 5 days, although we paid for it on 8/11/18. Wife was denied a loaner vehicle while the work was being done the first time, and the work wasn’t completed. Now requested to have it done, again, and denied a loaner vehicle again. It is a Mercedes-Benz certified pre owned ML350, not an inexpensive car. What a terrible experience this has been. Sears Imported Autos never treated us like this. Sent a message to the manager on Tuesday, still no follow up.
Super Great Service 5***** you Fill like upper Class. when VISITING Feldmann... Recommended 100%
Feldmann Imports provides 5-star service and they are committed to pleasing their customers. I have leased 3 Mercedes-Benz vehicles from Scott Babcock and he is exceptional in handling the sales process (no hard pitch, no gimmicks). In January 2017, when I was considering a new lease, Joe Feldmann got involved in the sales process and genuinely heard what I needed/wanted in a car, so I had two top individuals helping me walk off the lot with a car that I JUST LOVE. Feldmann Imports went above and beyond to make sure I was the happiest of customers.
I recently purchased an Audi Q5 from James Raymond at Feldmann - I LOVE my new car and I really appreciated all of the professional expertise and great service I got from James! I feel I got a really great deal on my new car and never felt like I was being pressured to purchase - the entire experience at Feldmann was great! I have told LOTS of people about James and about Feldmann! I've had the Audi back one time to have the interior scotchguarded and to have the protective shield put on the exterior - I was given a darling little Mercedes to drive for 2 days and have decided that THAT will be my next car! :) When I picked up my Audi, it was completely washed and cleaned again, which was so nice! I look forward to purchasing again from Feldmann.
I purchased my new GLS450 last week! I called Feldmann's on Tuesday and was driving my car by Wednesday. Jack made the entire process seamless. I was impressed with Jack's professionalism and attention to detail. Everyone was great to work with! Haley was so helpful and enthusiastic educating me about my new ride! And, Jor in Finance was friendly and efficient . Thank you all!!!
I have been with Mercedes Benz for four years now. I unfortunately recently moved out of state and am receiving sub-optimal support which has prompted me to give credit to Feldmann Imports, as the entire team has been excellent throughout the years. Ryan, the Service Sales Rep, has been outstanding and he is even helping me with my issues in Music City (TN). This is going above and beyond. Ryan, and his team, have always provided top-notch support which includes: friendliness, attentiveness, helping me not pay more than I ever need, clearly explaining any associated costs, worry-free car drop-offs and pick-ups, and letting me know when I can plan on needing future repairs or service visits so I can plan accordingly in advance. I really miss Feldmann Imports. On the car sales end, Yosef and Sara are who I have dealt with and James, for getting the best rate loan. I wish all of them could be transplanted down to where I am now because Mercedes Benz of Music City could use the training! In an effort to remain positive: please know that you will NOT be disappointed by anything in this location. They all excel at their jobs and make the investment more than worthwhile. Thank you all for your support throughout the years! P.s. I can see myself driving my vehicle up to Bloomington just to get new tires or other big purchases in the future :). That's NOT a joke!
We made an appointment and brought our Mercedes in on March 12th for a general look over to see what maintenance we needed as the car is aging and we wanted to be proactive in having any suggested repairs taken care of. After waiting for close to an hour (wait time is not the problem) the service consultant came back with a long list of 11 suggested services to be addressed. He numbered and highlighted them by importance. My husband and I decided to get 6 of the 11 items addressed as the remaining 5 could wait according to the service consultant. They gave me a loaner vehicle and I received a call the next day that the car was done. I was extremely surprised that the car was ready that fast but was happy to get it back. 16 days later (March 29) I was driving to a doctor appointment and all of a sudden the dash started flashing red and said reduced braking power. I TESTED THE BRAKES AND THEY DIDN'T WORK. I was PETRIFIED and EXTREMELY LUCKY I wasn't going fast at the time and could pull over onto the shoulder of France Ave and ride it until the car came to a stop. I'm so thankful I wasn't driving at a high speed or even worse on the highway or interstate. It’s also fortunate that a person and/or cars weren’t in the way of me eventually coming to a stop. Feldman NEVER MENTIONED THE BRAKES being a critical item that needed attention. He said down the road you should think about replacing the brake fluid and rear discs and pads but they are still good which is why he didn’t highlight it. This dealership could have caused a fatality for THEIR LACK OF JUDGEMENT. I had AAA come and they towed the car to Feldman. My husband and I both called that day with no returned call. I messaged our service rep via text because that's how he was communicating with me and he never responded to the text on March 29. I let them know we were heading out of town later that evening. I tried calling while out of town and several times when I got back, but the receptionist would only transfer me to voice mails. It's April 12th and I still haven't heard back from them, but my husband called on the 10th and the receptionist states the car is done. THEY NEVER ADDRESSED THIS HORRIFIC EVENT AND NOT ONE PERSON HAS RETURNED A CALL. I have lost all trust in this dealership and to be honest I'm scared to drive the car based off of their service department. I can only fear what else they might have missed and therefore are dreading going to pick the car up as I’ve had nightmares of the brakes going out again. SHAME ON YOU FELDMAN for not caring about the safety of your customers.
Treated great, we plan on visiting for service and future purchases. Thank you
Great place loves it here so warm and welcoming
Love coming to this place, very clean and relaxing. I love the snacks also, healthy and filling. Staffs are very respectful of everyone!!!!
I’ve always had exceptional service support from the service advisors from this location since 2009. Today, i was disgusted by the general sales manager - Robert and the finance guy -Billy - If you don’t appear to be rich, don’t expect to get any service. In fact you will come across as a nuisance to them. Or were we being discriminated because we are Asian? I had the pleasure of providing feedback directly to Joe Feldman in person and on site. Disappointing. Not even an apology. Bottom line - if you want service or courtesy don’t show up in jeans. And if you are Asian, go somewhere else. Sales and commissions are all they care about. All other questions or service - you are a nuisance.
Nothing but a pleasant car buying experience! They treat you right as soon as you walk through the door. Thank you Boris for going an extra mile and securing another successful deal. Staff is professional and experienced both on the floor and in service. You truly put your competition to shame.
I worked with Jack Woodring on leasing a 2019 Mercedes-Benz E 300. I found Jack to be very professional, friendly and knowledgeable throughout the transaction. Jack followed-up after to make sure everything was okay which tells me he cares about his customers. I highly recommend Jack Woodring for your next lease or purchase at Feldmann imports.
I bought a car for my son from Mark Leuthard yesterday at Feldmann Mercedes Benz in Bloomington. Mark was a lot of fun to work with, was patient and professional. Our family was impressed and we look forward to working with Mark again in the future. Godspeed to Mark and all at Feldmanns
Showrooms with locked cars are just no fun... Use to come here to look at the best German cars. Now you can only sit in about 1/4 of the cars in the showroom. Guess I'll have to drive up to Sears Imported Autos next time...
This would be my second time purchasing a vehicle from Feldmann Imports Mercedes-Benz. They go above and beyond with helping you find the right vehicle that meets all of your needs. And the superior service doesn't stop when you drive off the lot. It extends to when you come in for routine maintenance or service on your Mercedes. Zachary J. House was fantastic at answering all of my questions and worked with my schedule for purchasing my 2016 GLA 250. Greg Clark was fantastic as well, helping me pick out the perfect car and even remembered I prefer white with black interiors. To me, this means a lot when a dealership goes out of their way to get to know their clients and not treat you like a dollar sign, but work to get a relationship with their clients. I will continue to purchase Mercedes-Benz and will continue to go to Feldmann Imports. Highly recommend for anyone looking to have a great experience.
I've purchased 3 cars here and nearly always had a fantastic experience. On rare occasions when something is less than satisfactory, they are quick to remedy things. In particular, Boris, my most recent sale rep, was outstanding and worked very hard to hammer out a great deal on a car I love. If you're in the market for a Mercedes, you need to visit Feldmann
I have bought several vehicles from Feldmann Imports over the last 20 years. My most recent experience was fantastic. My sales representative Jack W. , was a great fit for me. He was very knowledgeable and professional. I highly recommend Jack and Feldmann’s
After the experience my wife and I had I will never step foot into Feldman imports again I would give them negative stars but they wouldn't allow it. Don't get me wrong the saleman we worked with CJ was great!!!! But the nerve of the used car manager changing a price while we are sitting there about to sign the papers was ridiculous literally we saw the car online for one price(still have the screenshot to prove it from there own website) and when we were about to sign the papers they raise the price $1500 thinking we wouldn't catch it!!!! I was speechless as they told me the price online didn't matter. So if anyone reads this know that the matter will be taken to the next level and what you did was illegal. Make it a great day!!!
Have called, emailed, and unsubscribed more times than I can count over the last 5-6 years I no longer wish to be in contact with someone who I had the displeasure of working with in the first place. I have no car for you to service, want no business and live out of state. What part 0f that is so hard to get through your thick thick skull!
We would just like to say how much we enjoyed working with Don Harvey. He is courteous, knowledgeable and attentive. Don is a professional sales person in every way and he is highly recommended.
I have complete confidence in knowing when I need anything done or have any questions on my vehicle I can call Cory Schultz. He takes the time to listen to everything I explain or ask and answers with all the information I need to make a good decision. When there is something I need Cory is the first one that pops into my mind to call and my vehicle needs are always met.
Really? Why would you advertise free Electric Vehicle charging but block the charger? Oh, you are trying to get people to come to your dealership to see and buy your cars. Clever. Or, EV owners are the road biker/gang banger-types that bring trouble wherever they go and you don't want them charging at night.
clean, new decor, very helpful employees. no hard sale or pressure for upgrades.
Always excellent service.
My entire experience here was amazing! I filled out the internet request form on a specific car and received a quick response from my salesperson, Matthew Sack. He was great communicating with me prior to arriving onsite, and once onsite he exceeded my expectations. He did a fantastic job of explaining details of the car, gave me completely honest feedback, and assisting in different finance options. We ran into some issues with the financing on our trad-in, this was due to our previous financing, and Feldmann’s did a fantastic job of navigating the situation and doing what was right for us. My experience was so amazing, that my husband was back 2 days later to purchase a vehicle for himself.
Feldmann Imports is a GREAT dealership. I have purchased vehicles and have had vehicles serviced at Feldmann and have always dealt with professional and courteous staff. Alex, Brian, Patrick, Gregg, Cory, and Jeff, along with Angel and Joe have been there to ensure great customer service and customer satisfaction. Purchasing experience has always been a great price on a quality vehicle. I consider myself to be a tough negotiator but Feldmann starts negotiations with a better deal than I had already set for the purchase. Service experience; regardless of the extent of service, you are greeted by a professional and friendly service advisor who treat you like royalty. Every question or concern has been answered quickly or settled in a timely manner.
Jack recently helped my mom buy her new 2019 E300. She said, and I quote, "Jack was very helpful in finding me my new car. He saved me time . He was pleasant to work with and interested to help. He has patience and is kind." Overall, it was a very pleasant experience working with him and the rest of the Feldmann staff!
Don Harvey did a great job!
I didn't install the roof rack on my E350 that I purchased in November until last week. Unfortunately one key/lock barrel was bent and not functioning correctly. The dealer and staff responded very quickly and with understanding. I will receive replacement barrels at no charge within a couple of days.
I recently purchased a Benz at the beginning of the year near Chicago. I am from the Minneapolis area and drove down to get a limited edition luxury model that was one of the only ones 500 miles from me. Long story short when I got home there was one major problem with my Benz. There was oil all over my garage! Immediately took it to the closest dealer (Feldmenn's) and met Dan Hunt in service, which I will tell you about him here soon. They discovered a seal bad that was missed by the other dealership, which the Chicago dealership paid Feldmenn's in full ($850) to replace as it was not covered under warranty. Garth the mechanic who has worked with Mercedes for decades is definitely who you wan't working on your precious car and he was a pleasure explaining and showing me what they had missed on an inspection. Fast forward 5 months later and 10K miles later I was due for regular maintenance. This cost of an oil change they call service "b" will run you a good $520+. So if you are contemplating buying a new Benz, make sure you can afford that oil change price as it's important to take care of this car OR you will have MANY problems. Follow the recommended maintenance by the book!! Anyways, Dan Hunt in service is one of the best guys I've ever worked with. I've owned a Lincoln, Cadillac, Chevy and Chrysler in my short lifetime of 22 years. Dan Hunt is one of the BEST service advisor's I've ever worked with. There is a catch, since I am under 25 they will not loan cars to me. Funny though as they will pay for me to get an Enterprise rental at the MSP airport or they will pay for my Uber 35 miles one way and pick me back up. They need to get new insurance or change their policies as it's discrimination when you are over 21. Like in New York all car rental companies are required to rent to persons over 18. It's a legal gray area that rental companies tread water over due to "insurance reasons"... Listen here, If I own my own Mercedes and pay thousands of dollars to their service department, I expect a little more than a Toyota Prius to get me from point A to B like everyone over 25 that get's a Mercedes rental. Sounds like I'm complaining but I pay for this luxury, let's step it up! However, that has nothing to do with Dan Hunt in service or Garth. It's their insurance, so Joe Feldmenn if you are ever reading this, I've got 3 years left of regular service before I hit 25 so let's figure something out. It's the biggest disappointment as it's really an inconvenience. UPDATE 6/11/19: Today I received a call from a Joe at Feldmann Imports, Informing me of the switch of insurance providers. I am pretty amazed at the initiative their management took to get that switched. Drivers now 21+ will be able to use their Mercedes loaners and not forced to use uber or a rental from MSP airport which took hours of extra time out of my day to arrange. THANK YOU! 5 STARS all around.
I was not here to buy a Mercedes. I was here to buy a used Honda Civic, which I purchased at a very, very reasonable price point. I worked with Jack, who was extremely personable. I had a fantastic experience and walked away with a great car. I would definitely recommend them to anyone - even if you're not in the market for a sports car.
Gong here since last 5 years and its amazing place.
If you ever want your Mercedes Benz serviced, take it to Feldmann Service. Ask for Paul, he is excellent! In all the years I've had my cars serviced there, Paul did an excellent job each time. If it wasn't right, he'd find out why. He is fair. Fair doesn't mean you get everything you ask for, fair means its a two way street. And if you are reasonable with this dealership, they will "bend over backwards" to help you. My family and friends have bought many vehicles over the last few decades and they've always been very good! Highly recommend this dealership!! (My name is Ed and I approve this message) :)
Feldmann offers 5 star service and truly puts their customers before anything else. My family has been buying Mercedes from Boris at Feldmann for years. The lease deals are not comparable to any local dealers. Buying a car is very easy and you never feel pressured to make a decision. Boris always puts your needs before anything else. He has always steered me in the right direction with what vehicle I should get into. The service is always the best and you don't get this kind of care from any other dealer.
When I brought in my far out of warranty 2002 E class I was treated with the same level of attention and sophistication as those pulling inside with a brand new E class. I will be sure to remain a Mercedes customer into the future because of how I was treated here.
Great service. Friendly staff. Most helpful.
Great dealership. Very good service.
Jack is an outstanding sales representative! He is professional, timely, attentive to detail and knows the products. This is the best automobile purchase experience I have ever had. I feel like I am treated with the highest integrity and personalized service. Jack has followed up with me and he truly cares that we are happy and satisfied with our purchase and the experience at Feldmann Imports. Absolutely the best!