Reviews of Shaheen Chevrolet (Car Concessionaire)

Joe Smethurst

I feel that the sales staff and service department have been honest and up-front with me and my questions.

Wayne Martin

Great dealership and great staff! Salesman Erick Pardo was awesome!

bruce Menerey

I have always had good service here. But my most recently, it cost $85 for a 5-quart DEXOS oil change for my Equinox. There is a $15 rebate going on, but was not told about it; I had to find out about it on-line. $85 for an oil change really give me pause as to where to buy my next car, as other dealers are not nearly as expensive. If price of the oil change were a reasonable amount, the rating would have likely been 4 stars or more.

Courtney McCants

Loved my experience and my sales guy John Raasch and all the staff were so helpful.

Ryan Petty

Doug Sandberg and the sales and Financial teams will go well over and beyond to make sure they can tailor a great deal, like they did for me. What an impressive operation and staff. Love our new Traverse. Thanks Shaheen Chevrolet for your dedication to excellence!

Angela Chapko

I have received excellent service every time I come here! I highly recommend!

Sally Warner

Always have had great customer service when getting oil changes Great employees!!!

April Hubbert

I called earlier to inquired what was the latest I could come in for an oil change. I was there 30 minutes before the latest time I was given. Oil change was done about 5 minutes to close and the lady handed me a notebook and sent me on my way. I decided to sit in my car to read over the paperwork as she was seemingly ready to go. Apparently I need to get a wheel alignment asap but she was not willing to take a few minutes to discuss with me. In my last oil change a different young lady mentioned that I may need one soon and if my car started to ride funny to bring in. Nothing had really happened so I figured I would see what happens at this oil change. I was prepared to discuss cost if it needed to be done but she said nothing just handed me my paperwork. I will not bring my car in for any type of service moving forward. I called the next day to explain and was offered the service manager, I declined because my reason for calling was to let them know they lost a customer.

Chad Palmer

Your tech name Phil was extremely helpful during my whole time.

Terry Bentley

Don Graves did a very good job of explaining how every thing worked and took the time to make sure we understood it. Every we had to work with was very nice and professional. We enjoyed our experience at Shaheen.

alvie wilburn

We are completely comfortable with the new friends that we have made at Shaheen Chevrolet and especially with our salesperson Tobie Lansdell, he is very knowledgeable about his products and goes far and beyond to be extra helpful and considerate. We have purchased approximately six new vehicles from Shaheen Chevrolet and have recommended family and friends to this dealership many times.

Abi DyQues

Cannot leave the Shaheen family ... you can go home again!! Kudos to Jim Shaheen for his friendship and great loyalty to his business! Thanks Logan for all the excellent customer service you have given to This senior citizen Yeah team!!!

Donna Bushard

Bought my car this week after SEVERAL weeks trying various cars and NEVER felt any pressure just to buy. They handled everything with financing, and laid out all the warranty options so that I could make an informed decision. And again, no pressure to just buy. I'm so happy to have Shaheen be my new dealership! EDIT: Wait, what? You greased the door hinges, vacuumed my car, made sure my tire pressure was good, car wash AND I got a fresh carnation with my oil change?

Richard Little

The whole experience was great. The salesman was excellent. He was very knowledgeable ,helpful, and so pleasant to work with .

Stevie Elliott Curtin

I had the best experience of my life here. Everyone was so friendly and wonderful. As someone who knows absolutely nothing about cars, they helped me understand so much and gave me a great deal when they didn’t have to. Jake so nice to work with. I will definitely be recommending this place to everyone looking for a car.

John Howe

So we schedule an appointment using Shaheens service department online appointment scheduler to get our vehicle in only to get a call early in the morning on the day of our appointment saying it was overbooked. I guess that service does not work very well and would use caution if you want to make an appointment using their online service.

Ryan Holbrook

Logan Willbanks was amazing to work with. He was very professional and extremely responsive. Logan listened to what I was looking for and worked hard until I was able to find the right vehicle for the right price. Truly a pleasure to work with, I will be calling Logan first next time I am in the market. Great Job Logan!

mandate0 .

Was given a repair estimate of 20 minutes. 20 minutes later was told part had to be gotten from body shop and it would take an additional 20 minutes before we would be ready to leave. 40 minutes later I had to check with technician and was told the repair was more complicated than he thought it was. Ended up taking almost 2 hours to replace a taillight that had water in it. Very poor time estimating.

Nikolas Steitz

i am unsure if this is the correct body shop but my friend was unable to get his car fixed by friday because the mechanic had his little sons birthday. it sucks because i wanted to hang with him this weekend.

Jonathan Itela

This company is absolutely amazing and genuine. They made the process of purchasing my vehicle easy by assisting throughout the entire process.

Shig

I went to have a trade in appraised and was given a low ball offer. I asked for an explanation on the offer and was hoping someone would talk to me about options but nothing was given. I was disappointed with the offer but I am more upset with how I was treated. I did not feel like I was treated like a valued potential customer. I was also surprised that they did not know what a rotary engine was and that it does not have any cylinders.

Janice Gearhart

I heard another actuator making noise in my old car and decided that I was not going to put any more money into her so I looked on line at Shaheen Chevrolet's website and found my new beauty. I scheduled an appointment for a test drive and fell in love. From the start to the finish of purchasing this beautiful used Equinox, sales manager Alex Pierre and my sales associate Brent Cram could not have been more personable and helpful through the process. Brent answered all of my questions the day I bought the SUV and the day after when a couple more questions came up. I love, love, love, my new to me SUV and have nothing but good things to say about Shaheen Chevrolet as a whole! Go there buy a new or used car, you will not be sorry!

Kristy Brimm

This is my second time coming to Shaheen Chevrolet for my leasing needs and the staff are just wonderful!!! Logan Willbanks was my salesman and he is just the best!!! So friendly and knowledgeable about everything!! He got me in the 2019 Chevy equinox!! If you are in the market for a new vehicle please go see Logan Willbanks he will help you out!!!

Zaliq Ahmad

I would like to start off by saying that we have purchased many cars but the experience we had here was by far the best. If you’re looking to stop by and check out some Chevrolet vehicles then this is the place. Was in and out with a new vehicle within a couple of hours.

Laurie Stowe

I recently leased a 2019 Blazer from Shaheen Chevrolet and I was amazed at how fast and smooth the whole process was. Special thanks to Nicole M. for all her hard work in getting me into a vehicle that I love!

David H

Buying car here was a great experience compared to buying from the dealer out towards Grand Ledge. First service issue wasn't a pleasant experience. Oil change and check up just performed and it was also a great experience. Thankfully my car is holding up well.

Emily Groll

Eric Partain was great to work with, very friendly, efficient and accessable. I was especially impressed that the car I ended up buying had a full tank of gas for me after closing the sale, when it had had a half tank just the day before when I did the test drive. Whereas I bought a car from Grand Ledge Ford a few years ago, and they sent me off the lot with the gas light already on. It's the little things that make a big impression, and I will definitely do business with Shaheen again!

Keith DePoy

Great place to visit. To bad cars and trucks cost so much. Might be able to buy one if I sell the house.

Philip Van Ee

They did great work. They fixed my car that I couldn't for which I'm very grateful. They're also very expensive. I only go to dealerships when I absolutely have to.

Dorn McGaw

Shaheen staff is always friendly and efficient. This visit was no different. Thanks for the great service.

Linda Wilbur

Always friendly and helpful. They deal with a women alone very well. I have tried to buy from other dealerships before but you get ignored from them. I have brought three cars from them.

Timothy Russell

Great consistent professional service every time I've been there.

Linda Dale

Just bought a car. Wonderful, both car and service.

Vicki Butler

I fine it funny when I was there last time I needed a front end alignment and air filter change I didn't do at that time. But this visit nothing was listed that had to be fixed. Hum weird.

Nick Hoover

Grate service that woman in the oil change place Caitlin Maine she good boss kept her works in a good up beat temp

Oliver Neeb

I expected a lot better. I had an appointment with Hayden i think his name was and when i walked in Brent Cram decided to work with me instead. And when we sat down Brent started to ask me question and it felt like an interrogation. He was rude, unprofessional, talking about how bad his kids are and made car shopping super stressful. He tried to take advantage of a kid who was buying his first new car. also He kept telling me how much he doesn't car if i buy a vehicle or not and it was super rude. I wish Hayden would have been my salesmen like the original plan. The one time i did talk to Hayden he was super nice and respectful. offered me coffee and water and was super respectful. I'm not rating Shaheen 1 star because I'm sure they have a lot nicer salesmen, I'm rating my salesman Brent 1 star. Go to Feldman... They are a lot more friendly and don't interrogate people.

Cy Gerbasi

Acquired a screw in right rear tire of truck on I96 and in 5 five minutes was at 9 psi. Luckily stumbled on Shaheen Chevrolet. They immediately put air in the tire to get us into the right building for the repair. Free tire repair and free car wash and 30 minutes later we were on our way. Super service! Thanks to a great group of people and a company who lives out their customer service policy.

Theresa Tellez

Mark was amazing and comforting to me when purchasing my Chevy Equinox. I was terrified and he made it all so easy and very manageable for me. After having awful experiences with a local foreign dealership, i will always buy American, from Shaheen and from Mark!!

Stephanie Dyer

Anyone looking to purchase a car needs to see Zach Brendahl at Shaheen! I have always dreaded car shopping due to past experiences with very aggressive salespersons. Zach is a true sales professional and made the experience actually enjoyable! He was respectful of the tons of research I had done prior to coming into the dealership and provided helpful additional information. I visited and test drove vehicles at four different dealerships in the course of a day and Zach was, by far, the friendliest and most helpful professional I encountered and just a very nice guy. As a result, I purchased a car that I love from him. Zach is also providing support and service following the sale regarding an item that most people and places would not. I highly recommend Zach Brendahl at Shaheen!

Ryan Dent

We just bought a 2019 Chevy Equinox from Shaheen. To be honest I was dreading today as car buying is usually terrible but this was the honestly one of the best car buying experiences I've had. No pressure was put on me and they laid out all the options to give me a good opportunity. We were helped by John and he's was kind and friendly even for a MSU fan. Thanks Shaheen and go blue!

Kaitlyn Hutton

Experience was great start to finish. Josh Bendall worked hard to find me a vehicle the vehicle I wanted and best of all in my price range. Give that man a raise! Totally in love with my 2019 Malibu.

Pete Lahr

Everytime we get an oil change here the price goes up 10 dollars. Maybe if they weren't overstaffed it wouldn't cost so much. They have a person for every task even washing your windows. Just want a simple oil change.

Tim Krygier

Salesman Logan was a pleasure to work with, he is extremely helpful, honest and it was a seamless transaction buying a new Silverado from Shaheen Chevrolet with him as the salesman.

Lyndsay Carter

The consultant who helped me was Jacob Gray. He did an amazing job and made me feel comfortable from the beginning to the end. I appreciate all of his help during my transaction and answering my questions even after I brought my vehicle home. This is my first lease but I plan on contuning with a lease after my term is up.

Dakota Compo

I want to thank Eric Partain from Shaheen Chevrolet for helping me get my new stallion which of course is a 2016 Black Chevrolet Traverse! I love the vehicle and have been wanting one for a while. Eric was excellent to work with and answered all the questions that I had and some from my family member. I am delighted with the service and happy with my new stallion. Thank-you Eric and staff! Ryan is the manager, and is VERY funny. Great service.

IzZy B

Sells u used, washed up lemons and dont even offer u some of the juice! IN FACT! You end up paying for it out of pocket when warrented parts are " not covered" and i had a 2 year battle with them to get my money back cuz they kept my car hostage "or on a lean" till i paid them and still had to work to pay their debt to me, on top my original car payments... Oh i have to keep full coverage on a car that dosnt work properly in the first place

Sophia Oswalt

Guys at the service center are polite, and get things moving. I've been twice with car issues and they've given us rental while my car is being worked on. They've been thorough and efficient.

Sierra Moore

Bill was so nice. Super personable and made sure I got the exact vehicle I wanted and a price that couldn't be beat. Went based on a family member's recomendation and an ad on autotrader. Definitely will return.

Thomas Burke

I choose a 4 star rating because, my initial visit was a little confusing. I can't remember the name of the initial salesman I was supposed to meet with but, my wife and I had a 7:00 p.m. appointment with him; my wife and I arrived just before 7:00, we checked in, waited approximately 10 minutes, and we were finally greeted by Josh a different salesman. The overall experience was welcoming, my wife and I felt comfortable and we would recommend others to Shaheen Chevrolet.

Matthew Stine

Keith and sales team was great but service dept. wasn't didn't take my situation seriously. Ended up not buying the car.

Larry Erdman

Our salesman Zach Brendahl was great! He has worked with us for our last couple purchases and is always helpful and goes the extra mile. He was no-pressure and patient while we made our decision. We will definitely look him up for our next vehicle purchase. The financing process, however, is long and tedious. Thankfully Aaron was super easy to work with - it’s just. So. Slow. It’s the part of the car buying process we dread the most - but Aaron did what he could to make it tolerable. We’ll come back again.

Nathaniel Simons

Salesman: Logan Willbanks Manager: Jeff Cords Service manager: Adam Miller The sales team and manager were great; However, the service department manager Adam Miller was terrible. I highly recommend taking your car to be serviced somewhere else, complete and total arrogance and unprofessionalism when it came to simply matter of installing truck accessories. The disrespect and ego was sickening. Logan & Jeff were a great sales team and very upfront and honest. The service department makes these two gentleman look bad. 3 stars for terrible service department.

Russell Jones

You guy give out a free car wash when you provide a service you should probably STOP doing that your car wash and the personnel is terrible. I don't know how it possible for your vehicle to look worst than it did when they're done than going in BUT!

Jason Hall

If you want the best car experience EVER go to Shaheen Chevrolet!!!! We drove an hour and would have driven further!!! Alex Pierre is the best salesman. If you want personal attention at its absolute best ask for him by name!!! Thank you Alex and team!!!

dynamic _cast

Very good service. People were competent. My experience here was better than the Feldman Chevy in Lansing.

Andrea Jones

At first I gave 5 stars because I was able to get a 2016 Chevy Malibu with only 31,000 miles on it. Roger Hicks was my salesman and everything was perfect, I got the car on 2/23/19 and as I was vacationing in Chicago the car stopped and gave error messages and the check engine light came on as of 4/20/19 so less than two months of having the car the engine is having issues. This delays me going home to Lansing and forcing me to get another hotel and a rental car so in hopes of getting a loaner from shaheen or some type of reimbursement since the engine failed and will more than likely have to be replaced they told me I should call my warranty company and have them pay for the things I came out of pocket for. I asked about them giving me a loaner due to the fact I have to return the rental within the next two days and I bought my car from them, Matt(dealership supervisor) nor Roger Hicks(salesman) could give me an answer as to why I can’t get a loaner from them when I have taken all necessary steps to get this all fixed on my own instead I was told I would have to extend my rental out longer. I really liked shaheen and the people that worked there until I realized they don’t care about their customers and they claim they take care of them but “has no obligations to accommodate them” even though they sold me a car that clearly had a engine issue to begin with.

Tracy Gordon

Shaheen Chevrolet is the place to go for your new Colorado, I got a great deal and a lot of discounts. I love my new truck! See John Rausch and tell him I sent you and tell him I said to give you that big discount and factory offers I got. Be sure to tell Rod Collins HI!

Kris Lee

Finally, I have had an awesome experience at a car dealership and I wanted to thank Logan for making this possible. He was fantastic to work with and so informative! He wasn't pushy with the sale but certainly made sure that I had all the information I needed to make my decision. Thank you Logan, for making car buying a great experience. I am still smiling and love my new Impala! I will definitely refer you to my friends and family. Best regards, Kris Lee

Christy King

The best place to buy a car!!! They Really will do everything they can to get you what you want. Informative but not pushy. Don Graves is an excellent salesman, I recommend if you are Looking for a car whatever the circumstances you go To Shaheen Chevrolet they are the best!!!!

Tim Cozart

I like being able to set up a appointment for a oil change on the website. They had me in and out in about 40 minutes, that included tire rotation and new cabin air cleaner along with oil change.

Robert Hutchison

They say when buying a vehicle when you think you got a good deal, you didn't, and those that think they got a lousy deal got a good deal! I know I got one heck of a smoking deal, here's how I know. In 2017 I ordered two Chevrolet Cutaways Vans from the place that promised to treat me like "Family." At some point in time before delivery to the dealership, the salesman's employment was terminated, I had no contacts there at that point, I had to hunt my vehicles down by driving there, as no one had a clue as to what was going on. At the end of a challenging purchasing experience, as I was leaving the building, I ran into Curtis Remsing who handed me his card and said, "If you ever need anything." Eighteen months later, I needed another vehicle; we used the VIN from one of the trucks I recently purchased to order a 2019, same truck, same equipment, nothing had changed but the price! Calling Curtis was a smart move! Now, that's where it gets interesting, 18 months later I am ordering the exact truck, I end up with a better deal than when I was expecting to be treated like "Family." And I purchased two trucks that time to boot! I can hear that Shaheen song in my head. When I drive down M-59 I hear the jingle of all my money in their pockets! Shaheen Chevrolet for a smoking deal, Thank you, Curtis, for treating me like "Family."

Heather Spitzley

Jacob Gray was so easy to work with and did an excellent job!

Kimberly Saterlee

I have the worst vehicle I have ever bought that was pre-owned honestly. I have a 2010 Equinox that has had more issues with it since it rolled out of the dealership. At just 58000 the engine had to be replaced in 2013. I have owned the vehicle for 1 year and it has been in the garage 6 times since then, the first time was within the first month of owning it! The guys at Shaheen has always taken care of me. The last 3 times (in the past 2 months), it has been for the Stabilitrak system. Each time was something different and since paying the first time to have it fixed, they have taken care of me (and rental) the last 2 times. Brad Millican, Service Manager, Adam, Service Rep, Rich Wurmnest, Mechanic, along with a few of the others, are amazing to work with! I am already talking with a sales rep to see about getting into something different at the end of the year. I have an "extended warranty" through the lender that we used and it has not paid but only 1 thing that has been replaced and they had to send Shaheen the part. I learned a very valuable lesson on working with a B lot! Never again!!

Sara Wilson

Exceptional customer service. From the moment I called inquiring about a 2014 Tahoe LTZ, arriving at the dealership with my young daughter- these kind, respectful and courteous group of individuals did not miss a beat. Seamless experience from the test drive, trade in and finalized deal- they were top of the line. Gary Faussett and Steve Jackson were a PLEASURE to do business with. I will highly recommend them to anyone. If you are looking for a pleasant low hassle experience, this team makes dreams come true! Thank you again!

ERIC GOODNOE

I've purchased a number of trucks at this dealership and every time the sales and services are wonderful!! Specifically the latest truck I bought a couple of mouths ago. I asked Matt & Mark to find me a specific Trim & Model truck ; 2015 Chevy Silverado High Country. They found me the perfect truck and I"m so happy. Thanks Shaheen !!

Suzy Garita

We were returning to Pennsylvania from a camping trip in Grand Rapids, towing a 5th wheel trailer, when we suddenly lost power and found ourselves in serious trouble on the side of the road - on a Saturday! Onstar put us in touch with Dale at Shaheen - and even though they had a full schedule, Dale squeezed us in, and with our rig parked out in the lot - fixed our truck so we could make it home. We were treated so nicely by everyone at Shaheen, who invited us to relax in their customer lounge and drink coffee and watch TV. I can't thank all of the staff and mechanics at Shaheen enough for helping us that day. Dale - you and your service team were amazing - THANK YOU!

Peter Ereg

We’ve purchased two vehicles over the past month at Shaheen Chevrolet of Lansing. Our Salesman (Logan Willbanks)is a class act!! He removes the typical pressure you feel when making a big purchase. His consultative approach was refreshing and appreciated. We felt professionally guided throughout the process to ensure we were making the correct choice for our family. We are beyond grateful for the experience; which Logan made fun. We drove away feeling that he were guided appropriately, and confident on the incredible features of our new vehicles...Thank You! Loyal customers for life. -Peter & Sasha

Stacy Lynch

I am always happy to work with my service guy at Shaheen Chevrolet. He has worked with me for years and I have done business with this same dealer and service dept for 10 plus years. I haven't always been the easiest customer to deal with so I can really appreciate that they have always remained professional and have helped to resolve and problems or concerns that I may have. They are straight forward, genuine, and good people to deal with! Shout out to Jonathon for being so cool and helpful!

Tim Tyler

Very ridiculous that they charge $96 for an oil change! I will never get a vehicle serviced here again or recommend anybody go there, and because of this I will likely never buy or lease another vehicle from them either

II Vindictive II .

Outstanding service from Logan as well as the finance department. I have purchase 3 vehicles from Logan and will continue to come back. Hands down the best dealership experience I have had. Always makes sure we get to drive our new cars off the showroom floor.

Daniel Beach

Honest and great sales staff.

Jill Calhoun

Very frustrated with the customer service while dropping off our vehicle for repair. We called ahead the day before and it still took the staff over 30 minutes to help us when we dropped the car off. Then when we finally got helped, the man who helped took another call then walked off in the middle of working with us to talk to a service tech about about a different car for several minutes.

Madison Gee

I received an email from shaheen about their 48 hour sales event. I saw that they were offering: We’re paying your sales tax! OR We’ll give you a minimum of $4000 for your trade! OR GM Employee Discount for Everyone! So I called to figure out What they might be able to make happen as my partner and I have been trying to figure out how to get out of the upside down car loan we are currently in. I spoke to Sharice, who told me that in order for the vehicle to qualify for the "MINIMUM $4000 FOR YOUR TRADE IN" the car would have to be a 2008 or newer and have less than 175,000 miles on it. I understand the email says call for details however these details should at least be partially included in the email. Instead of saying "minimum $4000 for your trade in" and leaving it at that make sure you put that there are stipulations on what vehicle you choose to take. We both got our hopes up only to be let down once again by these dealerships that claim they can help anyone in any situation. So once again our credit was ran to only be sent home empty handed.

Debbie Jones

Excellent service. Friendly staff

Michael Spalding

Great place to buy a new Chevy

Scott Carie

I would rate the customer service at Shaheen as second to none. I made the mistake of shopping at another Chevy dealer on Michigan Ave. After they screwed around with the price on my trade, poor follow up, and the salesman incessantly complaining about his job, I made a trip over to Shaheen. There my wife and I were greeted by Logan our salesman. He made the entire purchase completely effortless. Shaheen had an extensive inventory and I had no problems whatsoever with finding a truck that fit my needs and personal style. The sales manager Scott actually took the time to come out of his office and meet with my wife and I,unlike Mr big at the other dealer. And to top all this off, I received $2000 more for my trade. Buy from Shaheen, go see Logan, he will make you feel like a customer, not an end of month commission.

Alexis Baller

I am beyond pleased with my experience at Shaheen! Jacob Gray was my salesman and I will 100% be buying a car with him again! He was so helpful especially because I know nothing when it comes to buying a car and he make it a walk in the park!

Larry Riddle

Sales person (John Rausch) was very friendly, helpful, had thorough knowledge of the vehicle and was helpful at walking me through the purchase process, all without making me feel pressured.

Jerry Williams

Yeah just take a lunch cuz they can get pretty busy but they do an awesome job

Cameron Harris

Great experience dealing with Roger, he is willing to go above and beyond to help his customers. He made sure I got what I was looking for and was there to help every step of the way. Highly recommended!

Daniel Bruining

My wife had a 1:00pm appointment to have your tires changed out and a oil change it was after 3:00pm and they had still not gotten the car done three people were sitting around looking at a Corvette and one person was doing the work on my wife's car so much for making an appointment. They did not charger her for the tires being changed to make up for it

A Google User

Great! I just don't worry when my vehicles are in service at Shaheen. You have a terrific service manager in Tom Hernley, and my service advisors, Mike and Dale, kept me informed and were courteous and respectful. As a woman, it's so incredibly nice to be treated respectfully and not like a 'dumb woman'. Thank you!!!

Jennifer Hatt

People are very friendly here! Bought a car from them this year and nothing was high pressure. Felt comfortable the whole time. I like thier service department as well. The waiting room is nice and the shuttle is a great option if you have something that takes a longer appointment. Ann who works customers service in the service department is so friendly!

Ashley Smith

Thank you to all the staff, especially Roger Hicks and Mr. Carter, for helping me to make my very first vehicle purchase a huge success! The process was flawless and I cannot thank all of you enough!

Everett Root

Great new car buying experience working with Doug and Shire!

kim anderson

Chris Davis was a awesome sales man, he listened to me a made sure I received the truck I wanted. Dealership was clean, everyone was friendly. Completely Satisfied with my experience with both Chris and the dealership. Could not have asked for a better experience. For John T Finley Jr.

Roger Martin

We live in the Lansing area and have three daughters, the youngest age 19 and a sophomore at MSU. Over the years, I've handled the first and second used-car buying exercise with each daughter. I'm also a long-time business owner, so I'm obviously very busy. For each daughter, we used the same process and approach: determine what they would like in a used vehicle, pair that with what we wanted them to have for practical purposes (four- or all-wheel drive for our winters, good safety/crash-test ratings, non-smoker) and set a budget we could afford when it came time to start looking. For the first two daughters, we never had much luck at Shaheen. This time, however, in June we found 2016 Equinox right in our price range. It was super clean, had just 17,000 miles, and checked all our other boxes. The salesman, Keith Walters, was terrific. About a month after buying the car, the A/C stopped working, followed a day or so later by the windshield wiper fluid system conking out. Unfortunately, the bumper-to-bumper warranty had expired about a month before our purchase. We took the car to Shaheen service, where I obviously expressed my strong disappointment with both issues cropping up so soon after purchase and warranty expiration. While the vehicle was being serviced, they put our daughter into a rental so she could get to work. And when the repairs were done, they stepped up and covered everything. We did not have to pay a penny. I've been a loyal Chevy and GM customer for decades. When it comes time for our next new car, I'll definitely give Shaheen a shot as they've earned it. Thanks Keith for being our advocate, and thanks Shaheen for standing behind what you sell.

Emilee .

Jack Van Pelt is awesome! I’m always happy when I come here!

Patricia Tooker

Best salesman..mark betcher!!! BEEN GOING TO HIM FOR THE LAST 35 YEARS!!!

nicholas shauver

Oil changed and tire rotation in 35 min great job

Jason B

Good service. Price of a dextos 6qt oil change is now $89. Update that my paperwork said that I'd declined required oil change service, when that was the service performed and paid for. There was also a strong sales pitch to replace a cabin air filter that is just over 1 yr old and is just fine, which they'd document as "Requires Immediate Attention", that's outright untrue.

takura nyamfukudza

The most difficult thing about writing this post will be ensuring that I'm thorough, yet concise. I could not possibly ask for more out of the car buying experience and have actually gotten it. I may just invite Brent Cram to Thanksgiving dinner this year. I started thinking about buying my first non-SUV in September of last year. Brent never grew impatient and was immediately responsive every time that I reached out to him. He let me know my options, let me make informed decisions, and there was never any pressure. He didn't sell me my first non-SUV; Brent let me buy it! Brent shared my excitement when I finally found my baby and decided to buy her. He ordered my personalized plates for me, sent me a calendar with the photo we took on the day I bought, and he has checked in to check how I'm enjoying my new toy. I would not have begrudged Brent if I never heard from him again. But, he has continued to go above and beyond the call of duty. Brent, thank you for everything. I can't wait for spring to finally arrive. I'll swing by and take you for a spin. The cops won't be able to see us because I got the tint job. And they'd never catch us if I decided to run!

Courtney Kamyszek

Awesome service going through Josh Bendall! We have gotten two vehicles through him and have been really impressed.

Adam Roberts

First time I had to get a shuttle ride. Normally they have a loaner for me. But either way, another great experience. Guy that drove me home was polite and respectful they whole way.

Robert Lone

I have been going there for 20 plus years, purchased several new and used vehicle. Top notch place.

Jessica Heistand

Shaheen Chevrolet and Bill Hallenbeck have been incredibly professional and easy to work with. I recently bought out my lease, and Bill and Alex explained everything thoroughly and made the process seamless. Bill also reaches out periodically to ensure his customers are happy and to offer any assistance needed. I won't go to another dealership or sales person!

gone 2trackin

Great GM dealership with full services. Just leased a great new Chevy truck from Josh. He made made the whole transaction easy and took care of any concerns that I had. We will be back for all our service on the truck and a new one at lease end.

Duncan Dungey

Very good customer service.

Heather Trentadue

UPDATE: Just had my first oil change today and I again have to say that Shaheen Chevrolet is all class. The staff is friendly, finished on time, and even left a beautiful flower on my dash--red, my favorite. Then, I discovered that you get a free car wash with every service visit! But that's not even the best part... While I was waiting, another customer stopped in just to drop off Tim Horton's for the guys in the shop "because they always take good care of" him. He wasn't even having his vehicle worked on today! If that doesn't convince you how amazing Shaheen Chevrolet is, nothing will. I'm so happy to be part of the Shaheen family. :) Original Review: Don, Scott, Matt, and David took great care of me as I leased my first vehicle. My family has done business with Shaheen for years, and now I know why.

Doug Williams

Same good service, the only thing I didn’t care for was the raise in cost, that seems excessive compared to my last oil change.

James McKenna

I have been getting my oil changed at the dealership since I bought my Chevy Cruze in 2015. I had never taken advantage of the top off of fluid levels between oil changes but my left front tire was not holding air pressure. The service dept. was very friendly and helpful. They topped of my fluids and found a nail in my tire which they repaired free of charge as well as getting a free car wash. It was a very pleasant experience. My tires are getting older and they pointed out I will need to replace my tires this year and provided me with quotes for 4 different kinds of tires. I like the preventive care aspect of the customer service.

Pyle Keith

Bought a 2014 GMC Sierra in January, found out in May that AC wasn't working. Clearly wasnt working when I bought it and didn't attempt to use it until it got warmer. Purchased warranty but work isn't covered. Very much preached about reputation and integrity during sales process but didn't come through or stand behind product. I wouldn't recommend this dealership.

Luvy Arora

Went today, to look and purchase a vehicle. Richie the sales guy was very nice and professional. But when it came to the outright price, they didn't even wanna work with the buyer. Mike the pre owned manager, just said thanks for coming. And walked up and left and told his staff, and they all started to laugh and make fun as if the price was unacceptable and to low. There are much better ways of saying , that the deal cant be made. I have done the research and I know the value of the car, and how much low can it go. Poor customer relations.

Chris Walker

It was nice shopping with out a person breathing down my neck. Ill be back for my next truck.

Jeremy Confer

Home of the $89 oil change. It's madness. I couldn't help myself. I can't afford to give Shaheen my business anymore. I'll go elsewhere for service. Kieth in sales is a good dude though. He treated me well. If "toothpick" wouldn't have low balled me on my trade in we probably could have done business.

Curtis Wrubel

My wife took her equinox in for a oil change and tire rotation got done and went about her day we drove out of date the next day and I was discovered she was missing a lug nut on the passenger front wheel I walk to the driver side and there was another one that was finger tight! I was not happy to say the least after my wife and daughter have been driving it around thank goodness the wheel or wheels didn’t fall off! After speaking to a couple managers they told me that they were just as concerned as I was and that they would start having a second technician check everyone’s lug nuts so this would never happen again. Well I’m sad to say I went in a week later and nothing has changed I even call the manager who made the promise who said he’s got other issues then hung up on me! I wouldn’t recommend anyone take their vehicles there I was the scariest thing thinking about what could have happened to my wife and 9 month old daughter while they drove around with loss lug nuts. We bought our equinox from Shaheen and after this I won’t be going back for anything nothing is going to change and next time the results could be horrible! And no you don’t care I tried to talk with Tom he’s the one that hung up on me and said he has other stuff going on

Deb Hart

We were greeted very promptly ready to show us cars we were looking for! Friendly, informative, helpful, patient, kind, resourceful & personable! If there was something he didn’t know he found someone one who did! Thank you so much for facilitating this sale for a wonderful vehicle I will be happy to drive for many years to come! God bless ya!

Tony Mccathery

Everything turned out great thank you guys, really

Linda Kirkland

Our salesman was Logan and he was absolutely amazing. From the minute he introduced himself to us to the time we departed with our beautiful new car he was amazing. We gave him a challenge and he was able to meet & exceed that challenge. He kept in touch with us daily keeping us up to date with our progress, even when he was home sick. I will recommend anyone looking for a car to ask for Logan at Shaheen Chevrolet. Thank you for such a great car buying experience Logan!!! Linda Kirkland

Qinghui Liu

Great experiences at Shaheen Chevrolet with Roger and Mike. They true professionals. I would come back in the future.

tammy grubb

A big thank you to Jason Cords for taking action, and supporting the UAW ..

Blue Banks

HORRIBLE EXPERIENCE. I took my car in on a Friday to figure out why my touch screen went blank. I told the man that i absolutely must have my car by Sunday. I received a call later that day that it would cost me $1200 to have it fixed. Of course I said no and that I wanted to pick my car up. I was told that it wasn’t ready to be picked up yet and I would receive a call when it was ready. Sunday comes around and still no call. I go to the dealership to see if I could pick my car up, and it still wasn’t ready and the gates were closed. After speaking to customer service, I was told that I would have to wait until Monday for my car. THEY DIDNT EVEN FIX MY CAR!! All they did was run a test and found out my radio was dead. Unacceptable.

Gregg Dietz

Prompt and professional services. No one wants to have their vehicle serviced, but Shaheen does a good job of offering 'quick' services for regular maintenance items and a traditional service center for other repairs. The waiting room have coffee,and water, there are magazines and televisions to help pass the time. The shuttle service is another nice option so you can drop the car and still get to work

Sharon Civils

Excellent service. I didn't have a reservation but the manager listen to me. I told him about my auto trunk latch & auto start not working. In 2 minutes he had them working and I was on my way. Just Awesome people

Dan Balasses

No high pressure salespeople here. Amazing service, our salesman (Ted) listened to what we wanted and was able to find the exact truck we wanted. This particular truck had to come from another dealer, but the inventory here is large. We're extremely satisfied.

daniel lohmeier

body shop seems to be unable to repair the metal that their trucks are made of and has to replaces whole panel instead of repair. also will give a verbal price quote and increases it by 50% when it comes time to repair.

Ron Turner

I usually don't comment much in these surveys but I felt it necessary after my recent experience. Yesterday 3/13/19, I took my 2018 Silverado in for routine maintenance and the team in the quick lube area were great. After the oil change my truck went over to have a wheel alignment (due to the terrible Michigan roads). This is where I have the problem. After I got my truck back, I went to take it through the car wash that is on site and it was not working. I stopped to get gas and noticed I had oil on my truck from the service conducted and also had grease in the cab of my truck. I must say that this was a first. I have taken my trucks here for the last 3+ years and never had this happen. Unfortunately I did not report it to service. So for those reading this, please inspect your vehicles post service.

Kris Krycinski

Went here to have my oil changed and tires rotated. They also replaced a ad brake light while I sat in the customer lounge.They were fast, friendly and thorough.

Pat Patterson

The service department at shaheen was thoughtful professional and saved me quite a bit of money by PROPERLY diagnoseing and AFFORDABLY fixing the problem! My kina place!

Rose Brown

Because they do not live up to their billboard statement "Get out of your lease and lower your payments" we didn't see any change!

Judy Kanag

They took me in on time. They were very curtious and checked everything on my car. Cleaned my car inside and gave me a coupon for 30 days for a free car wash. I was very pleased with the service. I just sat in my car while the technicians gave me all that service. They were excellent. Thank you so much. I told a lot of people about the excellent service.

Cynthia Trice

Thank God for John Korrey the salesman, even though we prayed before we came they put my family first they also was great with my kids. It wasn't about a dollar it was about my family needed and what was best for us. And the best deal. I can't leave out the finance department. He took good care of us and got the Best deal he could. Thank God people still think about your family you get all 5 stars with my Family. Shaheen's.

Tammy Streeter

Quick, great service. Got an awesome 2019 blue Equinox for a rental, while my truck is being fixed.

Kara Richards

Brent was our sales rep and was so kind and helpful! Ryan did our financing and was straight forward with everything and helped us with what we needed and didn’t need. He wasn’t trying to sell us anything extra. They will definitely take care of you here and everyone will have a smile while they do it. We will come back for our next vehicle!

Amber Wise

Best experience I've had with getting a car! Richard Adado was awesome at getting the price and everything with my Equinox just the way I wanted it!!

Bob Coryell

Great guys working on my truck. He kept in touch on what was wrong with it. Thanks

Brandon Scott

If you need to buy a new car, Shaheen is a good place to do so. They have a large selection of new cars. The sales staff are courteous, and not pushy.

Jennifer Noffsinger

Had a great experience at Shaheen purchasing our minivan for our growing family. Highly recommend them! Our salesperson, Richie Schultz was great!

Mark Lariviere Jr

Great experience, Chris Davis the sales rep went out of his way to deliver the truck to me on time and we did a turnaround of 1 Day from order. Please ask for Chris Davis when purchasing vehicle.

Carrie Millican

I went to quicklube on Friday to have tires put on my car. When I ran into a small snag and explained to Bo Smith that I was super busy at work and couldn't come back, he did not hesitate to provide me with amazing customer service. He took time out of his busy schedule to bring my vehicle to me at work. Amazing staff and amazing customer service. Thank you Bo Smith and Shaheen Chevrolet for everything you do!

Ashlee Paz

I couldn’t have asked for a better experience when buying a new car. John, Ryan, and Alex were beyond patient with me and my family while we selected the best vehicle. John answered every question for me and treated me with respect! I wouldn’t go to any other dealership, besides Shaheen Chevrolet. They have my business for life!

ROSE HERMAN

THEY ALWAYS TAKE GOOD CARE OF YOUR NEEDS. I WASN'T HAPPY WHEN THEY DIDN'T CHECK THE ONE TIRE THAT HAS A LEAK . I WANTED IT TO BE TAKEN APART AND CHECKED BUT THEY DIDN'T THINK IT WAS NECESSARY.

Tom Johnson

Always Outstanding Service @ Shaheen's! Highly recommend to all!

Marilyn Cooley

I LOVE THE EXTRA TOUCHES LIKE A CAR WASH AFTER MY SERVICE.

Sarah LaVigne

I had a lease that was a couple months out from being done and I was ready to get into something new. The salesman I worked with at Shaheen, Ben Behnke, helped make this process easy for me. I didn't feel pressured and he was patient with me as I opted to check out other brands for comparison. I felt as though my business was truly appreciated when I made my decision to move forward with a Chevy. The dealership is very nice and everybody I came into contact with was very nice. I will definitely work with Shaheen again.

Sona Ashith

Experience and work was great but the price is too high for an oil change.

Pam Beach

Just had the most awesome experience at Shaheen Chevrolet! Mike the used car sales manager made us a deal we could not refuse, Aaron the finance manager was friendly and very knowledgeable and then there is Brent Cram, first word that comes to my mind is AMAZING. Brent is friendly, courteous and was very conscious of our time and needs. If your looking to purchase a new or used vehicle Brent is the guy. Thanks guys for assisting me in making my husband happy with his new 2018 gently used z71 Silverado. Say HI to Richie for me ;)

Steve Warfield

Our salesperson, Gary Faussett was very helpful, kind and considerate. In fact every employee from someone holding a door to a kind gesture from the guys in the wash bay, top notch all the way around. Very impressed by our experience. The car is really good too!