Reviews of Serra Volvo Cars of Traverse City (Car Concessionaire)

Kelley Bearer

Great service!

GREATIMPROVEMENT .

Very nice service department, I have never purchased a vehicle from them so I cannot comment.

Jean Kasakevich

All the personnel we interacted with were pleasant, professional, knowledgeable and responsive.

Michael Sutton

I gave Bob Hampton a rating of 10 out of a possible 10 on a recent service visit. Bob is a great service representative. He met me as soon as I arrived at the dealership, reviewed the service to be done, and kept me informed of progress on the 20,000 mile checkup on my XC 90. He then assisted in purchase of a roof rack for my vehicle. Bob is a definite cut above the standard representative.

Miriam Vigoa

This the most Trusted nice people I have found in my travels. They are there to meet your Gold Standards and beyond. Thank you Glen for your professionalism, and knowledge. You made my day. See you next time I m in Traverse City, MI.

Derek Stead

Went there because my car wouldn't start. Customer service representative lied about first thing they tried which was about $50 so I authorized continuing the process with two other parts which ended up costing roughly $1000 including the $50 key. Found out the next day no new key was made and the obd2 port wasn't operational after they serviced my car. They reimbursed me for the key. Some time after I started having electrical issues and breaks in the wiring was found. No electrical issues on the car before this. Called them and they said they needed to see the car but my car would NOT start again and I live in Grand Rapids so I received no help from them after spending close to $1000 for a repair. I know they are at fault and will be contacting an attorney for fraud. Don't go here for anything.

Kayla Pryce

Not impressed with their customer service. The service on our vehicles hasnt been an issue. Just how they treated us beforehand. Called to confirm (after arranging during scheduling) that we would get a rental that would fit four kids. The day of service they tried giving us a smaller vehicle, before giving us a vehicle with a broken gas gauge. When I was trying to talk to the lady doing our paperwork, she ignored me and took a phone call without even acknowledging that I was talking or asking me to hold for a moment. Definitely not impressed!

Alycia Choroszucha

I purchased my car through Serra. I don't remember my salesperson's name, but the experience was absolutely amazing. I've been looking high and low for a certain car - which has meant many bad experiences and less than great salesmen. I was thoroughly impressed by the staff at Serra. They never forced a sale. They didn't repeatedly ask questions or harass me. They simply gave me the keys to test drive, asked if I had any questions, and got me in and out the door. I have had the car for five weeks, and small details become more apparent (I bought my car used) - they had put new tires on the car. They'd provided immaculate service records. The oil had been changed, timing belt info was available, you name it. I can't speak highly enough about my experience!

Anne Carpenter

Bob was ever helpful and kind whenever I went to Serra Volvo for service. I was always kept abreast of the status of my vehicle.

Chris Eldredge

Last two trips to Serra for service was EXECPTIONAL. If you are thinking of getting service if Grand Rapids you can save yourself the disappointment by driving north! I won't go into the whole unsatisfactory experience here but Serra is definitely worth the drive and has secured our loyalty!

Don Gray

Did the repair quicker then expected charges less than quoted thanks

Terry L. Montgomery Sr

To begin with I took it in for a Lube , Oil, Filter and Tire Rotation. and this is what happened: Got ripped off to a tune of $100's of dollars, not finished on time, involved and informed were service write Kyle, service director Dan and the general manager Jim was informed. Completely ruined a set of new tires, put on the wrong set of brakes, no emergency brake, no alignment and I didn't even get the car wash. Compassion to begin with and then NOTHING in the end. Plus I get to do it all all over again but this time with Bill Marsh's Brake and Alignment Center. Bill Marsh Group has ALWAYS been trust worthy and HONEST, not going back to Sierra or ANY of their Dealerships.

Pattypoo zaps

Good prices and dedicated staff.

Ronald Stevens

As always great service, quality work.