Reviews of LaFontaine Volvo Cars of Farmington Hills (Car Concessionaire)

Brandon Winkler

A great experience. The team really did their best getting the end result resolved and I left with my car super clean and polished. Super nice and understanding staff!

Mark Bobak

They take good care of me and my vehicle!

Kimberly Anderson

Spenser and Brian were great- very attentive and courteous. I won't hesitate to make the drive to Farmington for service. I always felt at ease knowing that my car was being taken care of and that I was getting great service. Thanks again!

Susan Cruea

I would strongly discourage anyone from doing business with LaFontaine Automotive Group. We worked with Ted Kress, salesman, and Kris Chambers, the used car sales manager, at their Volvo dealership in Farmington Hills to come to an agreement on purchasing a used car. We called on Saturday morning at 10:30am, were assured that the car was still available and agreed on a price on an Infinity G37 which we had recently test driven. We clearly communicated our agreement to purchase ithe vehicle and that we would be driving the two hours from our home that day to the dealership to pick up the car. We immediately went to our bank, had a cashier’s check cut for the agreed price of the vehicle and then headed up I-75 to pick up the car, again a two hour drive as we live south of Toledo. Over halfway there, we received a call telling us that they had just sold the car that Kris Chambers had sold us over the phone two hours earlier. I thought he was kidding at first as it was incredible that any business, especially a Volvo dealership, would demonstrate such a lack of integrity with their customers. However, this is apparently common practice at this dealership as evidenced by reviews I’ve since read online. In hindsight, we may well have dodged a bullet as customer reviews also included comments about seriouly poor customer service after the sale, particularly with used cars, and shoddy “reconditioning work” which was Mr. Chambers’ chief sales pitch. This group does not appear to conduct business honorably with its customers.

Christopher Hoexum

Smooth and easy transaction!!! Great people and Kris Chambers was a professional on my Volvo purchase.

Mike Taylor

Purchased Volvo from here. Sales staff didn't seem very knowledgeable. Wanted the Volvo, so bought from them.

Zachary Edwards

Very professional and welcoming.

Ellen Plummer

I came in without an appointment. I was greeted promptly by the Service Manager. All my concerns were addressed and I was back on the road within the hour. Fabulous, friendly and fast.

Rebecca Wade

Best Volvo peeps around! Frank Dwyer is awesome!

Ramona Purdy

Excellent, it was worth the distance I traveled to visit this dealership to purchase my new vehicle. Highly professional and friendly service. Pat and Frank Dwyer made it worth the distance. The service advisor, Lance worked through an issue that arose in being able to retrieve my vehicle. The concern and professional approach given by each of these individuals make it easier to continue to patronize the dealership.

Patrick Duffy

Everyone and everything was first class. I couldn't have been treated better. Very positive experience.

Pat Dwyer

5 stars again. Great service, knowledgeable , friendly and timely.

Bob Ferraro

Had a great service experience. Service Advisor, Don ensured my vehicle was completed as quickly as possible and made sure I was comfortable in the waiting area. I had a very positive experience.

Jeff Spaude

My buying experience at Volvo was exceptional. From beginning to end, it was top rate. Kyle was great to work with and was incredibly proactive in reaching out. I was introduced to the New Car Sales Manager on my first visit. We love our new Volvo XC90. The customer service that I received at Volvo sealed the deal for us. It was measurably better than both Audi and Jaguar.

Jim Oegema

Quick and helpful.

Barry Feldman

Service Department: I'll keep this short and to the point. I am responsible for the up keep of my niece's Volvo vehicle for school (she is out of state). Took it in for the 60,000 $490 tune up only to have that balloon to $1800 to cover the cost of a new battery, brake improvement, etc. (Items not completely unrealistic for a 2009 model) My brother in law approved the cost. Within 24 hours the car had trouble starting. I returned to the dealership to find out that it would now cost an additional $1300 to install a new starter. This would insure that she would not get stranded. The total was $3100. My brother in law approved it as this is his daughter, out of state needing reliable transportation. I find out from my father that they (this exact service department) had already installed a new battery last year. So upon the dealership being made aware of this they apologized and took it off the bill. I spoke with the manager and diplomatically shared my concerns and he was professional agreeing they had things to improve on (there were multiple other concerns I had but not worth writing about)... here's the best part: not 3 weeks later my niece's Volvo broke down late at night (really, not for dramatic effect) and she had to get it towed from a gas station.

Nicole Maddock

Amazing vehicle buying experience from start to finish! LaFontaine has gained a customer for life. Customer service was above and beyond.

Luis Venezuela

Excellent customer service experience and vehicle service.

James Schneider

I was completely satisfied with my trade in and purchase experience at LaFontaine Volvo. Ryan (Sales) and Agron (Finance) did an outstanding job, going above and beyond to ensure a smooth and efficient transaction. I will consider them first for my future vehicle needs.

Daniel Gross

Lance and Levi work as a very effective team. Levi performs top notch service and Lance does a wonderful job of keeping customers informed as to the status of ongoing work.

Frank Dwyer

The staff is always professional yet personal at the same time. I trust them with my car, you should too !

Justin Allers

Purchased a used 2007 Volvo XC90 V8. Great deal. Very caring staff! Thank you.

Gioia Masseus

Great service feel like customer is king. Big thank you note from the rebel blue xc60

kikhakeka

Bought car low milage used Volvo Did not want o honor the warranty..Oil.changes free up to point ..They never changed my oil filter ..Took it to another place the oil filter was BLACK .I use synthetic oil And was only 40 mile over my due date cheates .take advantage of female drivers Up sold me tire with split .. live too far to go back and forth with them .. not the Family deal for me

Candice Hicks

I wouldn't have it any other way.

Pam Smith

We had prompt courteous service by competent technicians.

Jeff Blackford

Outstanding crew. Purchased a new Volvo XC90 and couldn't of had a better experience.

Doug Ferrell

Excellent staff, very friendly and helpful.

Guthrie Neidhardt

Very professional, polite and helpful. Highly recommended for a positive car buying experience. Ask for Kyle as your salesman, he's the opposite of the car dealer cliche and just the person you'd want to contact about an auto purchase.

Fritz C.

Don was especially helpful, discussing the work required, what the tech found and keeping me informed in the waiting area.

April Moore

Greg, Matt, and Frank made certain our car buying experience was exceptional. They truly went above and beyond what was required. We have been buying our vehicles from the Dwyers for a decade. After the Dwyers sold to Lafontaine, we were hesitant we would have the same personal experience. However, Lafontaine Volvo provided the same great service we are accustomed to from the Dwyers and Volvo. Thank you again, you have earned our continued loyalty.

Jessica Ann

Very rude and felt uncomfortable there. I was very interested in volvo but now I much rather go elsewhere. Only one person was plesant, the person doing the financing. I would not give them my money if it was the last car dealership on this earth I would rather walk.

brady brady

Very Clean

Elizabeth Markell

Can't say enough great things about the customer service here! They really go out of their way to make sure you're happy with the work that was done. The prices are pretty on par with other Volvo dealerships. I've found them to be very trustworthy in their assessment of what needed to be done and never have I felt pressured to have a repair completed. Highly recommend!

Kim Cooley

As always, Lafontaine went above and beyond! Brian Meecham is a truly exceptional service executive - we wouldn't take our cars (including our Range Rover Sport) anywhere else. Thanks to a great team of professionals. Bill & Kim C.

Christine Shirkey

Great experience picking up my vehicle and I love it! Kim Harbaugh was very helpful throughout, not only delivery of vehicle, but with showing and explaining to me all the technical aspects of the vehicle. I would recommend for anyone looking into getting a new vehicle, ask for Kim.

Harsha Devaraj

They were incredibly responsive when I was inquiring about the vehicle, and then as soon as the initial purchase had been made, there was radio silence. They refused to answer my calls or emails for WEEKS when I was trying to inquire about follow-up documents. They even forgot to send me my licence plate and so I was forced to purchase a new one in order to drive my car legally (their temp expired way before they'd realized they'd forgotten - maybe it would have helped to pick up my calls?) As I type this, I am STILL waiting for them to return my calls about refunding me for the plate I paid for and didn't get. A disaster.

Leland Babitch

Always great service at LaFontaine. The people are efficient and effective. The car hasn't had major problems, but the minor ones and routine maintenance have gone off without a hitch.

Skip Slocum

Very professional. I had just finished a 9 hour drive from VA the day before Thanksgiving and they fit me in immediately so I wouldn't be without a vehicle while on vacation. I've always heard that dealerships are much more expensive than other mechanics but they were very reasonable. Thanks LaFontaine Volvo!

A Davis

Was not at all pleased with the service here. I came here to test drive a vehicle they had in inventory at the time and I didn’t end up liking the vehicle as much as the appearance so my salesman sat me down and inquired on what I was looking for. He even had me speak with their financing manager who said they would be soon “partnering” with a bank she knew would get me approved for a vehicle. The salesman took my Information to run a credit check and they told me they would get back to me within a week. NEVER heard back from the salesman nor financing manager but end up receiving call weeks after I filled out the credit application asking if I was still in the market for a car. Returned the call and left a voicemail and STILL NO RESPONSE from anybody! HORRIBLE HORRIBLE HORRIBLE customer service! Why would I want to buy any vehicle from you guys when you can’t even reach out to people as promised? How is ANYBODY suppose to take you guys seriously if you don’t follow up? So now I have a credit inquiry sitting on my credit report from a dealer that didn’t even attempt to help nor follow up to make a potential sale! Wouldn’t come back to this dealership if it was the last one standing in Michigan!

Mohamad Kobeissi

Worst car experience I have ever witnessed, not professional at all and service department is very very rude and disrespectful will never step a foot inside a Volvo dealership ever again

Michael Zultak

Outstanding staff everywhere made a point to introduce themselves and the service is outstanding.

Ali Najaf

People at part dept. are so cool.

Arthur Murray

Sold me a used vehicle. Put an unrealistic amount of pressure on me to buy it or I'd lose it, did not honor the closing agreements we made, and then lied about the repairs they said they'd make and let me drive away in an unsafe car. After almost getting in an accident and taking the car to a mechanic, it became apparent the repairs promised had not been done. I went back to see about a solution, but they seem to not have the time to resolve this matter or even call me back to touch base (as they said they would). As a member of one of the leading and most successful service industries internationally, customer service, honesty, integrity, and product quality are very important, and the sales team and LaFontaine was beyond inadequate. Again, not just poor service, but dishonest, immoral and unsafe. All the initial kindness is an act. It is highly recommended, and to your advantage, to shop for your car elsewhere.

Heidi Grix

You have made me love my car again! Thank you for your attention to detail and to taking such good care of both me and my car.

Jack Murphy

Don Williams and crew made time to take appointment on short notice and handled repairs on time. Kept me informed through process and no surprises and always hassle free. Great follow-up after visit.

Lilas Jack

Frank the (service manager) is the best and most honest person I’ve ever dealt with!! He is a true asset to Volvo La Fontaine’s dealership! He was very helpful and he is not your usual average service person that wants to pass you over to someone else!! He MAKES THINGS RIGHT!! If you’re buying a Volvo “brand new or used” consider Frank for any questions!! He is the MAN!

charlie Luna

Sales person was polite and no pressure. BUT, failed to communicate me that the vehicle we were working on for a week was sold. I had a family issue that delayed the process by a day. Business is business but this was just d-bag move just like the manager.

Joanne Owings

Agron and Jin made the exploration to purchase a Volvo extremely seamless.

Casey Mungall

Brian and Amber are always doing a great job making sure I'm informed and up to speed with what's going on with my car. Couldn't be more impressed with their level of service.

Jens Loemker

Highly recommend the Service Pro's at LaFontaine Volvo.

Ali Saad

Matt and Greg were such a great help to my wife and I. We purchased a 2020 xc90 and couldn’t be happier with the suv but more importantly the service we received. It was more of a educational experience than an actual transaction, which we greatly appreciated. These guys will guide you on what your best options are and you will feel like you’ve known them for years. I highly recommend them to anyone considering a Volvo!!

SHARON ELLISON

My recent service experience at LaFontaine Volvo of Farmington Hills was great! I have serviced all of my Volvo cars with LaFontaine and the staff and mechanics have rendered professional customer service. I would highly recommend LaFontaine.

Dl heff

Great job Don and the rest of the team. Thanks so much!

Joe Gromala

Came in late on Friday without an appointment. Car was looked at very promptly. They expressed genuine interest in my situation

Tina H

My husband was going to trade his truck in for a new truck and we dealt with Gus. It was a terrible experience. He was telling us one thing and changed it to another. He was so rude and kept accusing us of looking at him like he was a thief because we were asking questions to things he was saying but it wasn’t making sense. That was his conscious getting to him I guess. Thankfully we were able to cancel the sale. We had a bad feeling and we stuck with our gut feeling and I’m glad we did. Terrible customer service. Luckily we went somewhere else and got a great deal. I wouldn’t recommend working with him

Peter Duran

Not bad service but no loaner and I had to have it towed twice because of a defective part.No reimbursement for their mistake and my car was at the dealership for nearly 2 weeks . Probably going to sell my Volvo and buy something I can get good service and not have to drive hours for service and be treated properly. I bought this vehicle because of the safety and fuel efficiency . It's a shame I can't get decent service and have employees be engaging and polite and not ignorant and stuck up!

Garrett Riddick

Great service !

Jeff B.

Brian and Kevin were a pleasure to work with. They looked over a vehicle that I had purchased at a different dealership and pointed out some potential issues. They resolved the issues under warranty with no questions asked, and were very knowledgeable about their vehicles. Levi, a service tech, was also very friendly and took the time to explain everything to me. I have found a dealership to stick with, couldn't be happier!

Norm Bateman

Fast and courteous; very thorough. I appreciate LaFontaine Volvo.

Sana Asif

this dealership is pathetic in terms of customer service. Went there to test drive a new S60 and discuss lease options. Was genuinely interested in leasing one but they assigned me some new female salesperson who was not even aware of what are specs of car, whatever questions I asked she replied with a word "maybe" .... Manager was very unfriendly, he seemed least interested in letting me go for a test drive asked me for my lease budget.... I gave him an approximate amount for which instead of saying he can discuss it further directly told me all cars are too expensive for me!! Are you serious? Is this how you treat your customers? I went to mercedes and they didn't even ask about my budget but let me see car first followed by test drive..... pathetic service.

Idk

Great place! Great service! No recurring problems. Pretty busy place so you know people trust them.

Sahil Jaggi

Coming from a family that only drives luxury cars. If I could give this dealership a 0 star rating, I genuinely would. It all started with our sales rep who did a terrible job getting us setup on our car. We were supposed to have a trial for the Volvo app which allows us to start the car, etc. We ended up getting a Brand New XC-60 and within 5 months, the car is already having issues. We called in to get a loaner vehicle and this dealership wouldn't offer us one at all. I then called Suburban Volvo and they were more than accommodating and even offered to set up our Volvo app for us, like our sales rep should have done. Honestly, for the price we are paying on this car, I'd rather spend the extra money and get a BMW X3. The techs are 100x more knowledgeable and have a so called Genius that teaches you everything about the car... Not just a sales guy that read the pamphlet. We will never get another Volvo again. UPDATE 5/30/2018 Still never contacted by dealership to get our app setup for us like it should have been. I would truly suggest a different dealership. Not worth the hassle to deal with these people. If you are looking into a Volvo, i'd suggest going for something else instead.

Eric Schmidt

Have had mixed experiences, but today was a great one! Stopped in for a new bulb a few other aesthetic fixes. Friendly folks and quick!

Brandon Collins

Hassle free car buying experience.

Jamie Kuhn

Stacy came to our house to deliver our new vehicle. She was a great person to work with and was very patient in showing us the features on the vehicle. We were very impressed with the entire staff from Farmington Hills and found that they were able to provide us with the assistance that we needed.

James A. Ward Jr.

Special thanks to Brian, Amber & Joe for their professionalism, knowledge, and always following up.

Edward Earl

Can't say enough about this Volvo dealership the service department is fantastic good people I would be surprised to hear a bad review

Kimberly Davis

Love my Volvo car dealer

Tejeshwar A V

A good Volvo dealer, where I got my S60 serviced. Nominal pricing. I got a new Volvo XC60 to test drive the semi-autonomous driving feature, when the car was getting serviced.

sae yang

People are great love the personality.

Karen Kleinwort

It's hard to say these days that a business can meet the expectations of exceptional customer service. The service and sales professionals at LaFontaine Volvo did exactly that yesterday - they left me speechless (ask my husband and he'll tell you it's an impossible feat :) ). Yesterday I walked in needing a part replaced (windshield wiper fluid pump and a daylight running lamp/high beam), Joe walked me into the parts department, made sure the parts were available, and then had them installed. When they were finishing up and double checking they realized another part was actually the problem, not the pump. They put back in the original pump and replaced the smaller part. The fact they double checked their work stands out. All of this without an appointment scheduled!!! Thank you! We're new to Michigan and getting someone to work on my 2006 XC90 that we would trust as much as the previous team we had back in Oregon was something we felt would not happen; we were wrong. Thank you to these gentlemen for allowing us to breathe a little easier knowing our 'elderly' car will be well taken care until we are ready to lay her to rest :) Even though I was there for service only, Kyle made sure as a new customer any questions pertaining to the dealership and what they could offer was answered. Looking forward, it is easy to see where I'll be taking my car for ongoing service and maintenance - yes, the 1 hour 45 minute drive will be well worth it!

Brian G

I went to this dealership, sat with a sales rep, provided a wealth of info about what I'm looking for, etc. and, after stating he'd follow-up, I heard exactly nothing.

Kelly Burr

They are unlike your typical rip off dealer. They are more concerned with saving you money than the opposite. Every person that I have dealt with here is honest and overly helpful. Brian and Don are both fantastic.

bryan robinson

Very bad business deal that i bought my car from them. Poor after sales costumer care.

Robert rice

The dealership did not fix the problem, instead they wanted to blame it on the Bluetooth on our cell phones. We keep getting random incoming call on the car's system. When I explained to the service person that it has happen to my wife while she was in the car by herself and she has never turned her Bluetooth on her phone so it was not connecting to her phone when the call came in from the car. The service person would not even listen to what I was saying and just stated that they did not find a problem with the phone being connected the car and could not replicate the issue therefore it must be because our phones were not updated to the latest software on the phones. This is also not true as I keep my phone updated on all software levels at all time. So I took the car back and made sure my Bluetooth was disabled on my phone. The next morning when I was driving the car I got another random call on the cars system so clearly has nothing to do with our phones and Bluetooth. I also requested that the dealership put the Diamond Fussion windshield protection on which they did not do. Finally, they are supposed to vacuum and wash the car which they did not do either. At this time, I will be looking for another Volvo dealership that cares about the customer and listed to what the actual problem is so it can be fixed.

Jerry Beaty

Great people, great cars

Jeffrey Mcerlean

My Volvo always receives the best of care when serviced by LaFontaine Volvo. The service writers have earned my trust over the the past 3 years since they opened their facility in Farmington Hills. Props to Brad in Service.

Lisa Giesecke

Even though there is a lot of construction the way into the service area is clearly marked and easy to get to. The service was much faster than expected. And the people there are always so pleasant. Thanks so much.

Akeem James

Great, professional, friendly staff. No hassle car buying experience.

Karen Sandlin

Stacy was an exceptional sales consultant - can honestly say we've never had a better car-buying experience. Drove out of our way to make our purchase from Stacy after shopping several other dealers. None came close in terms of service, knowledge or friendly personal attention. Couldn't be happier with my new Volvo as well as Stacy and the friendly team at LaFontaine.

Cathy B Smith

Great Customer Service, especially the Service Mgr, Frank, Transportation Driver, Joshua & Mechanic, Mitch.

Jonathan Alabran

Very nice dealership! They had a very fair priced vehicle and were very easy to deal with and not pushy!

Sylvia Roemer

I have brought my car to this dealership for maintenance and they have always been great to work with. I feel like I receive a fair price for the service(s) performed. They are thorough, keep the explanation succinct and aren't too pushy. I really like that they give your car back to you clean, interior and exterior, and remove all the mechanic protective papers.

Barry Sternberg

Excellent pricing fairer than other dealer

Deb C.

The service department has been FANTASTIC! The staff is courteous, professional, and COMPETENT. I drive 75 miles one-way to have my S40 and my daughter's S40 lovingly cared for and will continue to do so. And there is one more very important comment that must be said: Amber you are the BEST!!

Lauren Wolf

As a young female buying my first new car on my own, I had hesitations about going to a dealership and being able to seal a deal on a nice 4Runner with a smooth process. However, my experience at Lafontaine was quite the opposite! I was treated with the utmost respect and was able to leave with the car that I have been wanting for a long time. Everyone was professional and polite and the process went as smoothly as it could have for a first-timer. Thank you to Tom and the rest of the staff!

Steve Dunn

Excellent service, got me in and out fast.

Stephan Huntsman

Blatant disregard for travelers or people who actually work for a living, at least when it comes to used car sales. I can’t believe they let an RS4 leave with brakes in such horrible condition. And while assuring me that very thing is “fine and within spec” the sales manager made it a point to let me know “ well I just can’t put any money in it” I can’t believe I was charged sooo much to “recondition” the 2 year old car I dropped off (with 2,00 miles on it mind you) and then now after a month I’m doing their leg work with the title office, after magically making it 250 miles home on the most disgusting brake rotors I’ve ever seen in 7 years of servicing Audi’s. This establishment’s practices on used car sales is repulsive and greedy. Especially if you’re from out of state.

Mohammed Almaliky

Love this Place. Jhin got me into a new Volvo and love it. Give this man a raise or promotion. 4th Volvo I've bought from him so far.

Harold LaCount

Tom Marvaso was a great sales rep to work with. Very happy with my experience.

Denise Johnson

Tom was very Informative.

Michael Newman

Maybe I got the best price on the vehicle I wanted but absolutely have not received the level of service after the deal that I would expect. Starting to feel like I bought a lemon and they don't want to touch it. I bought a car with a bumper that was just pasted on, and fell off immediately and they keep just pasting it back on like it won't just fall off in 5 minutes. Now my safety-priority car is telling me that the airbags aren't working and they tell my wife and kids to drive 30 miles across town to fix it. Dismissive, rude and unaccommodating, if that is the family they believe in count me out.

Luc Pineiro

Despite being short staffed and encountering some unexpected and unplanned difficulties, they were accommodating and worked to make things go as smoothly as possible. I’m very confident in their quality of work and the vehicle I had serviced runs like it is brand new again. The service advisor, Lance, was very good about staying in touch and keeping us updated even when things didn’t go exactly as planned due to circumstances outside of their control. I appreciated his honesty and felt like the service department went the extra mile.

Neil Domingo

Agron and Tom made my buying experience very easy and smooth. They displayed true professional qualities that many sales people can learn. Thank You Guys at LaFontaine Volvo of Farmington Hills.

Nancy Berryman

Excellent.....Stacy Byrne did a fine job. She was very professional, kind and knowledgeable.

A

I wish I could give them 0 star, I suppose to pick the car around 7:00 pm, and got call from the staff around 5:30 and they sold car to some one else, ZERO STAR

Mike Farrugia

Like this Dealership. Will probably buy my next Pre-Owned Volvo from them.

Alan Gershel

This is my third Volvo. I have consistently found the sales and service to be outstanding. The staff is friendly and genuinely wants to assist the customer. Questions are answered in a timely and informative manner. I would recommend the dealership without any qualification or hesitation.

Michael Shallal

I have to say, I wasn't sure what to expect when I rolled into the new LaFontaine Volvo that was transplanted from Walled Lake (formerly Dwyer and Sons) to the new Farmington Hills location. Brand new experience. I had no expectations going in. The service was outstanding. Not only did they get me in for an oil change promptly (I called less than two hours before), but Brian Mecham was awesome. They performed the service promptly while I waited and also ran a check of my radiator/coolant which had given me a critical alert the same day. Given my last Volvo had three faulty radiators, this freaked me out and they did a full test and told me all was clear with no leaks. Great. They also did a magnificent job cleaning my vehicle. I was not expecting it! Usually, a dealer runs your through their "gas station" style wash and that's plenty (and always appreciated). These guys had two people scrubbing my tires, vacuuming the inside and using specialized products on certain areas of the car. I asked if they recommended a certain kind of solvent given the lower left side of my car must have gone over some fresh wet paint on the road. Brian, himself, got a cleaner, scrubbed the entire left side of my car with it, buffed it with an electronic buffer and gave it back to me like new. Just an awesome guy -- as well as the two other workers who were doing it before. Totally above and beyond what I ever would have asked for or expected. These guys are not near to me, but I will seek them out again for service.

Tashila Green

Great and fast

Beth Markell

The whole experience from getting us in, to providing us with a loaner, diagnostics for the vehicle and then the repair couldn't have been easier. Spencer was the associate we had the most contact with and he was great at getting us in and out as quickly as possible and getting us the information we needed to make repair decisions. Couldn't be more pleased.

Barb Biess

The customer service experience at this dealership is flawless. They go out of their way to find you the exact vehicle you want; from order to delivery the communication process is exceptional. We will continue to refer and recommend this dealership to our friends and family; we will also continue to purchase our vehicles here.

Faye Jackson

The customer services is horrible, There is so much lack of communication. I was previously told that it would take approximately 2 hours to fix my vehicle, so I was prepared to wait. Only to be told that it would take almost 4 hrs. There was no loaner available. A new date was set. I was told someone would meet me at my job at 9:00am. I call the dealership at 10:00 and was told that the person who is coming had to drop someone else off. The person who answered the phone never apologize for the inconvenience. It appears your primary focus may be on selling cars, but if your customer service is horrible no one would want to come back and purchase a vehicle. The dealership business is plentiful and great customer service has NOT lost it's Value!!!!!!

Mimi Markofsky

One of the most professional, knowledgable and kind interactions I've ever had at a car dealership. I highly recommend them. Donn Williams and his service crew are outstanding!

Mr.Davey D.

Visited dealer after closing hours,but still had low inventory of new cars,and didn't see what I was looking for the Volvo station wagon

Jason Chubb

My salesperson Kyle and the manager Egron (sp?) were very friendly and helpful. I appreciated the low pressure approach and patience in responding to my many questions.

Bob Lundwall

Great experience. My sales rep Bob Lundwall did a great job, everyone at Lafontaine Volvo was very helpful. Very professional.