Reviews of Kia of Canton (Car Concessionaire)

Cassidy Crupi

So my experience here at Kia of Canton was amazing I had a team of sales reps that went above and beyond to make sure I was able to get a new reliable vehicle kayla and her manager JR were amazing I've never been treated so great at a dealership I appreciate every thing you guys did today to male sure I drove off in a safe car today I recommend anyone looking for a new car come here first and no where else if your looking for a great honest team to get you on the road Here is the place .

Corey Robinson

Good customer service and good patience from staff especially Robbie

Callie Barnes

Far better than summit place and closer saleman was patiently waiting and opened door before i could even wait.

Drew Dakin

I have been to Kia of Canton several times over the last few months for various service needs. It's not often you find a dealership that values the customer over making a quick buck, but that's exactly what I experienced here. I would like to thank Jack the service manager especially for his attention to detail and consideration of my time. They went above and beyond what I would expect from a dealership. I would highly recommend anyone to service their car here and will certainly be going back as long as I own a Kia.

May W

Always very helpful and friendly staff. Clean and cozy environment

Angela Anderson

Be sure to come greet people pulling into the garage. I wasn't sure whether to stay in the car or get out. Otherwise always pleased with top notch service! The snack was a nice surprise and needed and a free car wash is the cherry on top because my car is filthy with our weather conditions. Thank you!

Marc Mathews

Great sales team, didn't try to pressure me. Once I'd decided on the Niro it was a very smooth process. At 45 this is the first NEW car I've ever owned. My desire for more MPG and modern technology helped me to dial in on the Niro. They made what I've often heard a difficult process painless and exciting. I will be recommending them to anyone looking for a vehicle.

Justin Kenney

I've never used a dealer for auto repairs before, so thought I'd give it a shot with my new Kia Forte5 SX. It's not the most common car in the area, so figured a dealer would know what to do best. It was easy to schedule an appointment online, and the folks there were friendly and price seemed similar to other places for a fully synthetic oil change and tire rotation. However, they accidentally put the incorrect viscosity oil into my car the first time. I noticed the error when I went home that evening. I came back in the next day and told them of the error and they quickly got my car in the shop and switched out the oil. Although I would have preferred the correct oil be put in the first time, I appreciate that they fixed the error quickly without any hassle. As with anywhere, should always double check what the mechanic is doing against what the manual says.

Carolyn Schafer

I do not enjoy going here. The sales team cannot follow up. Like they don't even care about selling you a car. Kathy I called and asked questions after I didn't hear from her, she said she'd get back to me and never did. I don't care to talk to any of the staff when I'm there. I only go for an oil change/tire rotation because it's $35.

Mark Jerome

I went for my free oil change up to 60,000 miles I have 30,000 miles and they said they no longer HONOR! my contract so they would give me a deal $39.95 ain't that big of them. HONOR it's a shame that word don't mean anything anymore so remember what HONOR means when u shop there

Tanyu Dortch

friendly staff! I'm changing my review. Had an 11:30 appointment. They didn't look at my vehicle completely until around 3:00-3:30. People that came in before me were all gone. I am the last one here. Manager nice but this is ridiculous!

Patryk Paletko

Small but good dealership. Gives personal attention and the sales people work with your needs. Could do better on pricing, but over all a good experience buying a car.

Christene Calhoun

I received excellent service and they changed the oil and checked my vehicle out amd made sure everything was working properly. I was very pleased with my service

Johanny DeSelle

Thanks to the service advisor Steve, I am always taken care of. Dropped my car off to my house!

K K

Stopped by the very small lot today. Im currently with Chevy now but looking to buy a new Kia. 2 sales men walked by me on the lot. They were both helping other customers but did not bother to greet me nor acknowledge me. The least they could have done is say “hello someone will be right with you”. Because of the poor customer service I received I decided to go elsewhere.

Cindy McTaggart

Walked in the door and immediately got a positive vibe. I was greeted right away and really felt at ease. That was important, since a new car is a big purchase and I was pretty nervous. Gotta say : I love my new KIA and the great gas mileage I'm getting. I'll recomend everyone I know to come here. Thanks

Christina Loves Christina

Steve in service is the absolute BEST!!! They need more people like him working there. He is very aware of his job and handles business professionally and fast. If it weren't for him I would go to another dealership *umph*

Paul Dare

Chris took good care of us .

Cheryl Martin

I have bought 3 cars from here, they seem to be honest

Greg Rolland

I just purchased a new Kia Sportage, The sales consultant Reigna Green-King was absolutely great from the start to finish with the whole process, I would recommend kia of canton and recommend anyone to see Reigna for a great car purchasing experience.

Emily Grifka

I have really only dealt with the Service Department, but everyone there has been fantastic - friendly, helpful, not intimidating AT ALL. They are just incredibly helpful and accommodating. And they seem to really bend over backwards to get you the best service and parts for you money. I have had work done on my Kia Rio here twice and each time the guys in Service tell me exactly what I do and don't need, aren't pushy or rude or patronizing. You will be treated very well here. I highly recommend Kia of Canton.

Gerald Kucinski

Nice place...but... Leasing a car isn't worth it. Buying it outright is smarter.

Tracy Clarke

The service to my vehicle was satisfactory. All the team members could use customer service courses. No good mornings, welcome to Kia or anything of that nature. The cashiers were not the nicest or most helpful. When I asked a question, I was not greeted nor was there any eye contact, just a answer while she looked on her cellphone from her seat. While I was paying, the same young lady requested assistance from co-worker who came to counter and only referred to me in the third person as if I was not standing there. Not very customer service friendly at all.

Joseph Leary

I was at the point of returning my leased Kia Forte and decided to go to Kia of Ann Arbor. Anthony was very helpful in getting all the paperwork done and giving me options. It gave me a great peace of mind by the time I left and I love my new Kia Soul! Everyone was very friendly!

Mary Fawley

Worse place ever. Waiting for help for over and hour and a half. No ones came up to us to help at all. Zero stars.

Vincent McCormick

Very nice ,feels like home Welcoming

Jim Hartford

Only had one salesman. Had to stand around for like 20 minutes before anyone talked to us. Didn't show us any cars when he finally came over to talk to us it was like he didn't want to sell us a car. Wouldn't give us a price or work out any payment plans. Wast of time..

David R

Best service I've ever had anywhere. They are very friendly and accommodating. I moved away from the area but i still drive 47 miles to get my oil changes done there. I wouldn't go anywhere else.

Jami Wert

I love the Kia dealer in Canton Michigan the staff is so friendly and genuine. Yesterday I went in because of low pressure light concerning my tires I did not have an appointment they were very busy and short-staffed. I didn't get turned away he said he would get to me as soon as he could and they sure did this is my first time ever leasing a car and I have to say I will continue to lease cars and that will be at the Kia dealer in Canton. As far as a tire there was a nail in it. Thank you Kia dealer service department you guys rock!!!

Megan Murt

I purchased a Kia Soul in 2011 in Minnesota, but after moving to Ann Arbor the people of Kia of Canton have taken me in and helped keep my big purchase in tip top shape. Everyone has always been super friendly in the garage and in the office (Anne is the best!). A great dealership with great people!

Dylan Wilson

Worst experience I've had with a dealership. I paid roughly $100 for a mechanic to tell me my engine was making a noise and the car would inevitably fail. They didn't offer any actual diagnostic of the engine problem and immediately referred me to one of their salesmen to purchase a new car. I literally was ripped off for $100 as they didn't tell me anything that any fool could hear. I highly don't recommend this place. They aren't trustworthy and will try to get you to buy a new car without any attempt at fixing your problem.

Josh Franklin

Service department was great! The staff was attentive and polite. They took time in explaining the work that needed to be done and made sure to contact me with any changes we originally discussed. The technicians were knowledgeable, helpful and most importantly thorough. Loved my experience and would not take my vehicle any were else to be serviced! Would recommend to anyone!

Chad Reid

Great for me in and out

Amanda Evans

I hate taking my car to get worked on but its under warranty so i have no choice but to take it here! They constantly treat you like you are about 3 sandwiches short of a picnic basket. Not to mention they took my air filter out told me i needed a new one (which i did not need a new one) so instead of putting the old one back in they just didn't put anything in at all so i drove around for 3 months with no air filter in my car! Thank goodness i didn't suck anything up into my engine! Not all of the people suck but for the most part alot of them do!

Mario Moreno

The service was fine just bad coffee and no popcorn they were going to send somebody out but nobody ever showed up to make the popcorn.

Denise Pete

Such a wonder dealership, My sales girl Shakita Wilson was absolutely amazing. I will not go to any other dealership. I live in Roseville and will continue to drive to Canton for my vehicles. Love my Sorento....

sungyu choi

They had a 2018 vehicle that they couldn't sell, so I went to the dealership in early January 2019 and made reasonable offer. I say reasonable because I was able to find a dealer in Southfield that sold me 2019 model year vehicle at the same price that I offered for 2018 model year vehicle that Kia Canton had (and still has it). Sales person went to talk to his manager with my offer and then the manager came to me and said "I would buy the vehicle for myself at that price. thanks for coming by". He didn't even tried to negotiate but he just grabbed his jacket and walked out of dealership. I really wanted the vehicle so I called next day with intent to buy at the last price they offered but the sales person never returned by calls. A month later, the same sales person from Canton Kia called asking if I was still interested.

Pat Goins

Today I went to the dealership for service on my tire which had a nail in it. Since they didn’t have a account with the warranty company they told me it was best I go to the dealership where I purchased the car because they couldn’t take a chance of not getting paid by the company even though the company said the would pay them by credit card. They also said the tire wasn’t repairable, the type of tire I had was discontinued and there was only one in the US and I would therefore need all 4 tires replaced. So I went to the dealer where I purchased the car and they contacted the warranty company and they repaired the tire immediately. I definitely didn’t need 4 new tires. They must not want me as a customer. Not the first poor experience at this dealership’s service department. Don’t worry I won’t be back.

Sheilyn Gipson

Reigna King is an awesome salesperson. She was very professional and polite. I would definitely recommend her and kia of canton.

Scott Bates

From setting up my appointment 2 walking out the door every person was friendly and helpful and what should have taken an hour and a half took a half hour I was so happy

Wendy Ridgley

Took my new Kia Soul in because the service engine light came on in November 9. I bought the car September 26. It had almost 1900 miles on it. After diagnosing the ses light, Brett told me I needed a thermostat replaced and he had ordered one. He called me on November 12 and scheduled me for an appointment for 9 AM on November 14. When I got there, I was told by a different service order writer that my thermostat couldn't be changed because the ses light was not on. I know that was a lie. I have changed thermostats before without a ses light on. I told new service guy that Brett had reset the thermostat and he still refused to change the part. He told me to come back when the light came on again. I told him "Don't worry. I will never come back her again". I will be going to Lafontaine Kia instead.

Nathaniel Smith

When I got there, I found out information posted online about the vehicle I was there to see was inaccurate. It had about 35,000 miles more than listed, and the sales associate couldn't answer basic questions.

Abraham Ramouni

Man where do I start. These guys are the best. JR and Ricky got me out of my lease and got me into a new KIA which, I LOVE all while keeping my payment the same. Service is awesome and prompt. I will always be a return customer. I wont take my KIA anywhere else!

Maria scott

My experience was wonderful. Kevin Williams & JR was a huge help. I am truly enjoying my new KIA soul! The customer service that is given at this location is very professional. I would refer others to this location.

kevin marino

Horrible customer service, took a week for a simple repair. I would avoid this place at all cost. Pricey also.

hikiela Williams

In and out service and I️ have been in LOVE with my Sorento for 3 Years!

kenya cummings

I absolutely am satisfied with the customer service I received from them. Everyone was very helpful and nice no matter what question I had. They made me feel right at home as went through the entire process, and I'd like to extend my sincere thanks to them.

Kim M. Hoppe

Great service for my Kia Soul

Molly Paberzs

I went to several Kia dealerships in search for a Kia Soul and had the best experience with Robbie at Kia of Canton. They were great and worked with me to lay out all my options including whether or not to use my current car as a trade-in or sell it on my own. They went over all the numbers with me and found me the car I wanted. So excited to have a Kia Soul!!

Annie Culver

My experience at Kia of Canton was excellent, because they had great service, clean facility and the sale Rep. that conducted my sale was very nice and very prefessional. His name is Steven Sellers. I would recommend all my friends to buy from Kia of Canton.

Rolanda Logan

Very disappointed with the service. I had absolutely no oil in my car and had a recent oil change. Very disappointing that mechanics can not do their job efficiently. I will be checking their work for now on!

Illyria Rossman

I went to Kia of Canton and had a lovely time. It felt like I came in to see friends. Everyone was so nice and everything was very light hearted - which calmed my nerves as this was my first time buying a new car. I highly recommend purchasing your next car here - also their warranty is OUT OF THIS WORLD! -L

vickie walker

The staff was courteous and helpful as they always are.

M. Alshara

Took my 2014 Kia soul to fix air pressure sensor light. First time I took it there they reset sensor and told my if it comes back they would replace it. It came back few days after, so I took it there second time and they said they have to programs it Not replace it ( service man name Alex). Four days later it came back again, so I took there for the third time. Alex said this time that they have missed a step in programming it last time. Today 1 day later it came back again. I would never go back there anymore!!!

John Tyrrell

Nice dealer in a convenient location. Saturday hours are easy in/out for an early LOF if you need one. Later hours on Mondays are helpful too.

Monique Reynolds-Hartfield

Very friendly atmosphere. Very professional and I heard the advertisement on 102.7. I got a great deal on a 2014 Optima LX and I would refer familiy and friends. Thanks KIA of Canton for a great experience. Oh yeah and I'm a first time buyer.

Chooch

This is a really great dealership and service center! I've always had excellent experiences from the day I bought my Soul. Every time I've brought it in for service the technicians are always friendly and I've only ever needed oil changes. I highly recommend the Kia Soul and Kia Canton!

Tanyetta Brown

I had the pleasure of purchasing my Kia soul plus from Robbie McClelland, he was so patient with me and exceeded my expectations with his customer service excellence skills. I will recommend family and friends to come to this dealership. And I must mention the great customer service and work the manager Bob Layman put in to be sure I was comfortable with the deal. Thank you guys for your patience and great Popcorn!

Amy Anne Ballard

I would not recommend leasing from here. Not only do they charge a $400 disposition fee when you turn your car in, they charged me " $430 excess wear and use" among some other miscellaneous fees totaling $879, and my car was in PERFECT condition. So upsetting.

Richard Kuzdak

Quality good looking vehicles with best warranties. Happy with two leased vehicles so far

MY THE SCHWARTZ BE WITH YOU SCHWARTZ POWER

Great place to have your kia fix and look at

Karen Skipper

Initially, I spoke to Miles who didn't seem to understand that I had my husband's car for the day I called. With the expectation of getting the oil changed that same day, and ask about how to operate the remote starter. Once I told my husband, he called and spoke to Chris, who understood what it is we wanted. He told my husband to have our car in at 3:00 that day. Once I brought the car in, I was taken care of immediately. Chris went over the maintenance schedule for our Sorento, and the discounts. Once it was determined what work will be done on our car, the other people were able to help me with the remote starter. Chris walked me out to the waiting lounge, which has been updated with multiple phone chargers, popcorn machine, and coffee maker. The seating is very comfortable, the tv was on a show I liked. The staff who walked by were very friendly. The coffee was very good! My service was done in less time than expected. Over all I was very pleased with the new staff and service!! I hope that they stay, I look forward to the next time I need to come in, which will be with my Sportage.

Robert Holts

Experience was out of this world great customer service. Very happy and satisfied with my purchase.

Lisa Guinn

I went in yesterday and test drove the KIA Soul, everyone was great. Went back today and got a great deal on my new car. JR, Ricky, Jason, Willie and well everyone that works there is very friendly. I would highly recommend this dealership. I found my new car dealer. THANK YOU KIA OF CANTON!!! I LOVE MY NEW CAR!!

kkris734 .

Excellent service! They were able to schedule a next day appointment for me. When I arrived, I was prompted by a friendly service tech who explained what they did and what was wrong. I was in and out within an hour. I am very happy with the service. I will definitely take my car back there every time.

matthew posa

Was awesome! Kevin showed awesome salesmanship also! We were desperate, seriously upset because our Ford focus engine blew up, we didn't think we could get financing. KIA wanted $1500 down, We only had $400 of the down payment . Ford turned us down after being loyal for years. KIA stepped up big time. They not only let us payoff the down payment they LOWERED IT TO $1000. WE DIDN'T HAVE TO ASK! THEY JUST DID THAT (they probably pitied us at that point lol)! I was so negative going in. I really thought the ads were BS. It was the most POSITIVE car buying experience I've ever had. When my truck is paid off I'll be going back to KIA. Plus the warranty is incredible! They treated us like people, not a # or score. Thank you KIA AND KEVIN!

Shaun Farley

Professional, polite and quick service. Great job.

Leon Jurczyk

Kia in canton is great very clean awesome service very friendly I wouldn't change anything about Kia in canton

Jeffrey Stevens

Awesome place, sales dept. was fast and friendly. Update, 3500 miles on my brand new soul and it started stalling. Service dept kept it for 4 days to replace the o2 sensor and it still hadn't arrived. They dont do loaner cars or let you take a demo home. If you bring your car in for service prepare to not have a ride for an extended period of time.

Natasha Mccain

Good customer service! Easy registering my car online to schedule any of my maintenance services. Very clean and the employees are helpful whenever you need their assistance. I never have to wait an extended amount of time, and they even offer a points program to give cash back when you reach certain numbers. Very pleased with this Kia dealership

Jaria Keno

Do not go here to get an oil change, or have them fix anything on your vehicle. Went to get an oil change on Friday 9/22/17 and was told I needed a new bulb in my driver's side tail light. 2 hrs later I was told it wasn't a bulb needed, so they checked wiring and everything else. I was told I need something like a UV light that has to be ordered. Sunday, 9/24/17, I get on the freeway for the first time since my oil change and my bumper flies off in the middle of the freeway. Side that detached first was driver's side. Now, KIA don't want to take responsibility for it after having my car for 2 weeks. I just financed the car in March 2017. 6 months later I have no bumper and they dont want to fix it.

Scott S

After noticing the low prices on Kia's I stopped in to shop. When I did, I was shocked that the prices here were two to five thousand dollars higher than on what I had seen advertised for Kia's. When I asked, they said that those prices were for bottom of the line no equipment or option vehicles. So standing right there in their showroom, I checked CarGurus and sure enough, LaFontaine and just about any other dealership was thousands cheaper than these guys. I was able to compare exact packages and Kia of Canton was always thousands higher. I guess that is why this dealership is so small and not growing.

shotgun nose bass

Very welcoming place. The waiting area is awesome. They offer complementary coffee, snacks and phone charges are available. Service was very fast! Highly recommend Kia of Canton!

Holden Inman

I had a great experience .It was unfortunate . But my 2015 Kia optima started making engine noise all of a sudden . I had my Kia towed in on a Thursday . It was covered under a recall. One week Later my vehicle has a New engine and was ready for pickup . Also Kia paid for a rental vehicle . Customer service was excellent. Also Kevin McCarty was a pleasure to deal with . So was Vince Davis. Thank You. Much appreciated.

adavis Johnson

Still wondering how & if my vehicle was fully serviced including tire rotation in less than 30 minutes

Phylis A Floyd

Took carw to assess unknown oroblem

Scott Hall

I purchased a 2012 Kia Soul from Brian Woods, and the experience was GREAT!! I was looking for something I thought entirely different, but he put me into a Soul to try out and found it to be the best fit for what I needed. And, the service has been EXCELLENT as well. Ask for Brian if you go there, he will treat you RIGHT.

Charles Halliday

Robbie was very professional and friendly, also very considerate of my time, all in all a very smooth and pleasant transaction.

T Platt

Great service real knowledgeable and friendly

Jessica L

They helped me tremendously I love love shakita and bob they are A-M-A-Z-I-N-G I highly recommend

Scott Stewart

Great place to buy a car and Robbie is one of the best people to buy a car from, honest and transparent.

Brian Lamar

Had my engine replaced because of a defect recall and i had to convince them that there was a recall on the engine (did my own research). When i got my vehicle back after 2 months my radio/panel was not working at all, i brought it back up there the same day and they told me i had to pay 800 dollars for a new one. Just took my vehicle to another kia dealership in Dearborn and he fixed it right away. It was only a bad fuse.I will not recommend this place in Canton to anybody. Tried to cheat me out of 800 bucks. Called corporate at the time to see if they could help and they said I had to pay for the radio and they MIGHT reimburse me. Terrible service. I recommend Lafontaine Kia of Dearborn on Michigan and Telegraph

Cornelius Rice

The Service Department At Kia Of Canton Is Wack

Ashley Smith

This place was awesome. I plan on doing all of my business here from now on when getting a car is concerned. I had an issue with credit acceptance and was stuck in a bad car with a bad deal. Shakita Wilson and Bob got my husband and i into a brand new vehicle. I don't think they know how much they saved us that day. The stress of being in a crappy vehicle and trying to work and provide rides to school is gone. We have a great deal with a great car. The folks at Kia of Canton are heaven sent and we are forever grateful. Ive been bragging about them ever since go check them out if you're stuck in a rut they'll do everything in their power to help.

Todd Krusniak

The sale people was very nice and professional and the manager was really nice too

Tracy Ward

They were very helpful. And very friendly, and quick!!!

Tangilaya Thomas

I want to thank you guys at Kia in Canton, Mi for making sure I left satisfied with my new Kia Soul..Robbie..our sales guy worked hard for us..very professional..go check him Out! Thanks Kia

Nakayla Clark

The staff at Kia of Canton was nothing more than exceptional! They kept me within my price range, listened to what I really wanted in a vehicle, and made getting a new car the most quickest and painless experience I've ever had. I'd recommend them to anyone and everyone.

Samantha C.

I gave the company 3 stars because, I have mixed reviews. I have been with Kia for almost five years now. In the beginning the service staff was excellent and knowledgeable. However, after my third year with the company, they seemed to have replaced the knowledgeable, experienced and courteous workers with younger,less efficient and less personable ones. I couldn’t believe how the “customer service” changed so drastically. I purchased my vehicle brand New Years ago and for the past year it has been leaking oil somewhere within and instead of confirming their find, the man behind the counter lied and told me that my oil was topped off because, it was a little low. Uh, no! I heard the young service guy whisper to you that it was empty. I may be a woman but, I am a seasoned one. It makes me question if my vehicle was truly thoroughly inspected for the engine recall. Kia told me that my car has to smoke or knock in order to get anything done and I did confirm that with corporate. It’s just disheartening because, I am just waiting for the bottom to fall out. I hope the engine doesn’t lock up while I’m on the highway on my way to my many obligations. Don’t worry, my life insurance is paid. For the record, I have NEVER written a review before, however, some things need to improve. For those of you that truly service with honesty and integrity, thank you.

Jerry Gatesy

Happy with recall service performance. Friendly, helpful staff.

Happy Sky

Awesome staffs. Very kind and organized. I had lost my wheel locker for my tire and Chris, a technician, gave me the extra one for free. Was supposed to take 2 and half hr but only took 30m. They really do their best. Very impressive for the first time at dealers. Thanks everyone, special thanks to Chris and Miles at service at KiA canton.

Caitlin Poucket

I suggest KIA of canton to everyone! They are wonderful there but I would like to focus on the service department with this review,I had the most wonderful experience with Jake so helpful! Well mannered and I actually felt like I was getting treated as a person and not taken advantage of like women usually do when they go into a service department so those 5 stars I posted are for Jake thank you for your time and help you were wonderful!!!!!

Peggy Singleton

Satisfied. Buying a new car for my birthday.

William Grech

Nice people.

William Darnell

We've been taking our 2016 Kia Sorento to Kia of Canton for all our oil changes and Kia of Canton and they have been great. Very fast service and great prices.

Mike Bhill

I took my vehicle to get fixed and they clearly did not fix the problem actually be they created more of a problem. The technician cause they flash fire causing more damage than what the damage was already to my vehicle and they refuse to compensate us for it instead they wanted us to continuously spend money and more money and more money we refused so they try to put us into a car with a car note clearly not a good place to do service. I do not recommend anybody taking their vehicle to Canton Kia to have any work done on your vehicle first of all they don't know what they're doing they cannot fix the problem and they always want you to bring your car back and charge you another Diagnostics fee for every little thing that they can't fix. I do not recommend anybody to take their vehicle to the Canton Kia. If they would let me give him a 0 star rating I would do that but unfortunately they won't

kurt long

They should invest more into cars and less into advertising. If I hear that summit place Kia jingle one more time I will lose my effing mind.

Jacob Parkes

Great dealership but the service department suggests work that isn't necessary at that exact time. I paid for a new cabin air filter without it being necessary; hindsight is 20/20.

Pat Harris

Kamiel in parts department and Miles in service department were very helpful and friendly.

Karli Uhse

My boyfriend and I are expecting our first baby in March, and we have been denied over a dozen times for a new vehicle. We walked into Kia of Canton, John Lane helped us out immediately. We were able to get into a 2017 Kia Forte!!!! He was amazing, he went above and beyond to make our experience amazing.

Joe Vincent

They look out for themselves, not their customers

Anthony Young

My experiences at Kia in Canton was great. Very polite and informative. Also I love the fact that my appointment time was exactly my appointment time and not a later time. The service was great and did not take a long time.

Amy Reissenweber

Kia of Canton is great! They have wonderful customer service and are very helpful. I have had my Kia soul two years now and I'm always happy with the attention they give me and the kindness when I bring my car in... Thank you Jake! Also, I want to say Steven Sellers was a HUGE help in getting me approved for my lease and was very friendly- sorry to see the negative comment I just felt I had to say something because I thought he was great! :) Thanks Kia of Canton!

billee wilson

Hello im jethro bodine and my 2 fine mechnics. Goober and gomer are here to serve. DONT BRING YOUR CAR HERE UNLESS YOU LIKE GOOBERS WORKING ON IT

Asha Strong

I like the dealership a lot! Rob Kirby he is awesome and he always so helpful!

Saamih bashir

NOT HONEST AT ALL. Was at Kia of Novi and they checked a car in their website and told me it is a good deal, let us call and make sure they still have it for this price. I did call them and told them about the car and price and the person picked the phone told me ya the car is still here, I am looking at it right now, come and let us make a deal to sell it. Kia of Novi told me to go and buy it from them. Walked in, they showed me the car, test drove it and was ready to buy it. They then said, SORRY the price online is wrong and we will not honor it, the car is $7,000 more than the online price. They did not even negotiate or show a regret to the mistake "if it was a mistake", did not offer to show another car. Told me "Have a great rest of your day". So mean and dis respective. I walked out drove to Hyundai of Livonia and bought a Santa Fe instead of Sonata.

Javier Bonam

Just talked to a salesman regarding a trade in. His name was Will Extremely rude. Guess i will go to the Toyota Dealership down the street.

Alec Ratcliffe

I was there for a full synthetic oil change, ended up waiting 2 hours because they didn't have any of that oil in stock even though I had a appointment scheduled... this is the second this has happened. Then to top that off the mechanic got into my car with oily hands and did not replace all the bolts in the skid plate. When I got home I saw it hanging and the corner was worn off. I have contacted them about replacing the plate but haven't heard anything.

Cobinaba Suma

Thank you so much Kia of Canton, Steve Sellers in Sales is awesome, professional, helpful and trustworthy! Special shout out to JR in finance my advice take JR advice he knows what he's doing! PS if you get a finance approval from Roadloans take my advice LET the dealer talk you out of doing business with them; you'll be the better for it

Chef PapaDaddy Flores

Called the dealership for like 5times waiting to transfer to service and parts but I can not get anyone and i told the receptionist about it that after she transfer the call it was dead silence I’m not so sure if I got transferred correctly or got hung up but after waiting for 3mins i called back and she told me oh yeah I transfer ur call right but it was put on silence hold. What the heck kind of service you expect to bring my car here or buy to this dealership. The management should re think. They first line of service. Which is communication. You put customer on hold and worst case silence lol they will walk away and never comes back. If this is a new management it was so bad ‘

john schamante

Visited the service department for my fist oil change on my Stinger GT2. The service was as attentive as the responsicness of my car Glen from service took very good care of me He was attentive to all the details kept me informed as to where my car was and when it would be done. Filled me in on ehat was done and escorted me to the cashier Excellent experience from the entire crew

Jordana Konopka

My recent experience with Kia of Canton was a little frustrating as I scheduled an oil change for 9 a.m. and during my check in I was told it would be 25 minutes to one hour wait. One hour and half later I went to ask how much longer for the oil change. I was told that soon my car would be done. I left there two hours later with oil change done but I was never was even offered my car wash which is included on the oil change, unless the temperature is below freezing. I’ve owned a Kia for over four years now and I have always done all my maintenance at Kia of Canton. This was the first time I ever had this issue. I felt the lack of communication about the wait time was what upsetted me the most. We all schedule things accordingly to our daily schedule, therefore two hour of wait for an oil change would have been fine with me if I was told from the beginning that they were running late.

Thomas Grooms

I would just like to thank Reigna G. King for her wonderful service today. She helped us find a good car today. She was superb. Thank you Reigna for all your hard work. Also thank you Bob for making it all happen. I We would recommend them to anyone who wants a quality car.

Maria Santana

Excellent

Steve McAlpine

Everyone was very friendly and helpful. Mindy and Bob were awesome! I was in and out with a new car in record time, I couldn't be happier with my purchase!!

jenny wood

Entire staff was awesome!! They all work together as a team to ensure customers needs are met! The entire process was so quick and easy, I would definately recommend Kia of Canton to anyone looking for a new vehicle!

Lisa Arnold

Great service

Kelly Kortier

I could not have been treated better. Miss Zoey and J.R. went the extra mile to get me the I really wanted. No hassles..no haggles..fair pricing. I will return and recommend!

Shaun Rae

The two employees (Stevan Deselle and Kamiel Rivera) that helped me over the holiday weekend did an impeccable job. I traveled from out of state and had an emergency with my car. I needed it looked at before safely getting back on the highway. I was told no by several different dealers before KIA of Canton said, bring it in. My car was not safe to drive! The gentlemen got the paperwork going and assisted me my sister and I getting to Enterprise right before they closed. These men kept my family from being stranded hours away from home! They went beyond their jobs rushing and making sure I was handled before things closed. This was Saturday morning, memerial day weekend. My car was fixed by the following Wednesday (when a week was predicted). Excellent service from beginning to the end! Thank you! Signed your Chicago Customer

Dean Littlejohn

Easiest car purchase I've ever made. Excellent service and no frills sales approach. I strongly recommend Kia of Canton for your next auto purchase. A sincere thank you to all the staff and do look forward to my next deal with Kia of Canton.

Christina Stange

Being that I have some mechanical experience and not a lot of money or time, I am very particular who I let work on my van. Over the last two you Kia of Canton has treated me fairly. A couple weeks ago I took my Sedona in for a drivability issue. There was a mix up with the part I needed, I was not very polite. But know that I had to be on the road with my kids that coming weekend, and was just frustrated, service writer Kamiel and technician Bobby stayed calm and made sure I was on the road safely on time!!!

David Beal

Friendly staff but don't have a lot of cars that inexpensive

Denny Pruitt

Very helpful my salesman even let me drive his personal Kia stinger because there wasn't one I liked ther

rcharlyp

Great customer service and awesome warranty on their vehicles +++++

LaKisha Evans

AWFUL!!! First I'm told my new lease payments would only be about $50/more than my old lease. Come in the next day to complete the deal and all of a sudden my payments are almost DOUBLE my old payments!!! Once I finally get a deal done, that I'm still not really happy with, I get EXPIRED registration in the mail because someone wrote the wrong thing on the paperwork. So now after HOURS in the dealership I have to spend HOURS in the SOS registering my car that should've been registered correctly at the dealership. They will never get my business again!

joseph guinn

Very happy with are purchase j r thank you for everything highly recommend kia of canton

Thomas Smith

Several months ago my wife and I took our Kia Sedona in for repair to the Canton Kia in Canton Michigan. Both side doors were not closing correctly and making a sticking sound. We were told we had to make another appointment and it could not be fixed that day because it would take 4 hours for the repair. We made another appointment , went to the dealership the day of the new appointment, received a rental car, waited a couple hours , went back to the dealership and picked up our Sedona. After returning home, we realized that only one door was repaired. We called and made a new appointment . Days later we received a recall in the mail about the side doors. We returned to the Kia dealership in Canton. After waiting an hour, the repair representative said he was sorry but nothing could be done that day to fix the problem. According to him we had to rechedule another 4 hour appointment. Since then , we have scheduled another appointment to fix the side door problem. I am extremely disappointed with this repair department and it's customer service. We have been coming to the same dealership for years. I don't know what has happened but the place has changed from what it was. Now they make you feel as though you are a bother. Years ago they treated you very well, they kept you updated on the repair , and had great customer service. This new repair staff is a joke. Someone needs to teach them what real customer service is. After this door is fixed , I have doubts if I want anything to do with this dealership.

Lilly Nester

They don’t live up to there deals. I was told that when I bought 2016 Kia part of the deal was I would get five years free oil change. So I took the deal. Whet for my oil change last month and was told I had to pay for it. WTF. Don’t take them for there word. Make sure everything is put in the written.

Don Jones

Poor customer service. Went there to test drive the new Telluride. Said it was there, got there we could not drive the vehicle. We said what!!!!! But they showed us the features inside the vehicle. We were thrown for a loop!!!! Needless to say we were going to buy the vehicle but changed our minds and went that same day and brought a Dodge 2019 ram 1500. Never judge your customers or assume they are not going to lease or purchase a vehicle. By the way we put down 50% on our purchase. No Kia for us.

Monica Price

If you are legitamatly trying to get a car...plan on being there at least 3 hours or more...at least...besided that everything was great...lol

Chimene Dobson

This Canton, MI site has given the WORSE service I have ever experienced in my Life. The employee turn over rate is Amazing. I would like to give them ZERO stars. If you need an engine replaced, under warranty, expect to be without a vehicle for more than a month. It took them 16 days to get me in a Rental. I finally received the call to pick up my vehicle today February 5, 2018, they've had it since December 26, and there was no accompanying paperwork for the replacement engine. I refused to sign for my car without it and therefore am without a vehicle again. Do NOT buy a car here or have it serviced...

Janice Duffy

This was by far the most customer friendly car purchase I’ve ever made

Janel Mills

Super friendly staff, no hassle or high pressure sales. Would recommend!

Lisa Marshall

The sales department not terribly helpful however the service department does a great job.

G S

Great experience with the finance department. Really works with you and cares. I would recommend them to family and friends. They are quite respectful and take the time and effort to find what your looking for (without being pushy in no way what so ever). The gentleman working in the finance department seemed to take pride in his job and was very open to lay down all the figures so you know exactly what your paying. Overall, one of the best experiences i've had a dealership. I look forward to coming back in the near future!

Darlene Malikulmulk

I'm no giving y a good report, because my car us still doing the jerking motion and they said it was the air conditioning clutch. Well guess what today I don't have the air condition on abd it still do the jerking, out if all the year I've had this car I have never heard the air condition making the car jerk. So I give you one

Brad Rose

Even though they were very busy they still got me in and out in just over an hour. Courteous and friendly. Job well done

jimmy smith

Very friendly, great service. Bob the general manager called me as son as I was putting my phone number on my computer. Clinton Brooks is an excellent salesman. I can't say enough great things!!!! Thank you for allowing me to get my first new car! I will definitely be back to buy more in the future.

Jay Cross

The sales staff is OK no major issues my sales lady who doesn't work their anymore was bad she messed up a lot of my paperwork. The service staff is cool but some can be a little rude.

Katie DeLano

Service dept did a great job this last visit, friendly staff and good quality work performed.

Bren Russ

I needed new rear brakes. I didn't make an appointment but they took me anyway. The kept me informed about how many appointments were ahead, gave me different price point options, washed the car. The waiting room was very nice and so were the service attendant and the cashier. I went in fully expecting to be there all day but I was in and out in 3 hours. I was impressed!

Kristin Bahleda

was fine when buying my car but when I took it in for service (tire rotation) they did not attach the tires back on all the way and as I was driving they became loose. So loose that if I did not stop and pull over they would have come off! Talk about dangerous! I called and spoke to the service manger right away and he said that they would rectify the situation with some disciplinary action and by sending me a gift card for dinner. I never received anything from them and it has been over a month since the incident.

Telicia Meeks

Regina made my experience top notch. This is my first new car and this was the only dealership that was able to get me in a 2017 with an affordable price. Thanks also the staff was best In class.

Sean Schmidt

Excellent customer service and great selection of vehicles

Jennifer Plochocki

I was notified from Kai that I had a serious recall that needed to be addressed. I set my appointment up and was told it would be approximately an hour to complete. Service handled my recall swiftly. They were done in less then time that was promised. Thank you for the excellent service!

Jean Preston

Went for oil change. Nice waiting area.

Pierre Purite

I love kia in canton the kia in Clinton township is terrible I wouldn't recommend any customer there but Kia in Canton I love all the customer service and great on keeping u happy the whole time thank u Kia in Canton

Dera Meeks

Great customer service with James & JR

Gio Pascua

They're the best. Jake and RJ, if ever you want to consider KIAs. Plus KIAs are very good cars now. Gone are the days you won't even consider test driving one. They're very stylish, affordable and the best warranty in the business. Thanks KIA of Canton.

Marvin Bellamy

I went in to get a car. Anthony help me through out the process. He took good care of my needs. Bob was also helpful, He made sure before I left everything was perfect. I will always come back there for my car needs.

# Here2succeed

This dealership and the owner Art White refused to honor my tire protection warranty when I hit a pot hole and damaged my rim and tire on my leased vehicle. I was told because I didn't lease my vehicle from the Kia Canton dealership, I needed to take my car back where I purchased it from. I actually leased the vehicle at Summit Place Kia in Auburn Hills Michigan which was 47 miles from where my car became disabled. This practice on behalf of Kia of Canton was not only unprofessional and hazardous. It was an inconvenience for me and a ridiculous excuse for not assisting me. I suggest never buy a car or tire warranty from Kia of Canton. I'm not sure I'd ever buy another Kia because some dealer may refuse to honor my warranty and this situation could occur again. And by the way, the tire protection I purchased costed over $500. It was purchased to cover my tires and rims for 5 years. What a scam! Art White should be ashamed to advertise his dealership as part of the Kia Family of dealerships! Kia of Canton was everything but a good representation of Kia dealerships. The employees in the service department were also incompetent and inconsistent, regarding how they handled the situation. Beware of Kia, and stay very far away from this low performing dealership.

ken lincoln

Engine needed to be replaced. (Warrenty work) i still waiting 3 weeks later. Everytime i call they say the engin is in and they are starting it. But the engine shown up 8 days ago. Very piss poor service. No communication and it seems either they do not know what they are doing or i am purposely being tossed to the side because it warrenty work. I hate dealers and if i didnt have to be here i will never use them for service. Everything is over priced and takes 3 times as long to be repaired so unexceptable

kelly fields

Anthony and Bob are awesome! They hooked me up and made the experience of buying my new car the easiest and completely stress free. Customer for life.

Corey Mathes

They are happy to help you find what you're looking for.

Deb

Helpful, friendly staff and easy to do business with. I bought a used car and it was super clean and in great condition.

Johnny Randazzo

Awesome...

paul jordan

Does buy from them there ad on the radio said we don't need a ssn but wonce you get there thay ask for your ssn the

Becca Turney

The other reviews speak for this company as wel. What a terrible place to bring your car, especially if you are a young female. The always look for ways to take advantage of you and don’t even know their own warranty policies. The people in the parts department are clueless too. They just laugh at you when you aren’t sure what the parts are for your vehicle. What a terrible place to go