Reviews of Fox Kia in Grand Rapids (Car Concessionaire)

Nathaniel Evans

The experience that my wife and I had on Saturday while shopping for a new car at Fox Kia was amazing. . The buying experience can be daunting and Brian Bodemann made it simple and enjoyable. I will definitely return and would strongly recommend anyone looking for a vehicle to visit Fox Kia. Everyone I encountered was friendly and helpful but I would recommend Brian Bodemann if available.

Amelia Crist

Working with Coach T. made re-leasing from Fox Kia so simple. He presented some great options to my husband and me, was very transparent about the process and pricing, and made sure we walked away happy with our lease and overall experience at Fox Kia. This is my third lease with Fox Kia, and Coach T was my favorite sales associate by far. I love my new car and will definitely be working with Coach T and the Fox Motors organization in the future.

Ron Fleischmann

We had a wonderful experience working with Albert Smith in buying a used Kia Soul for my mother-in-law. Albert was extremely helpful, patient, and answered all of our questions. I would seriously consider purchasing another vehicle from Fox Kia (and from Albert specifically). Thank you for all of your assistance today, Albert.

Karin Granberg-Michaelson

This is the second car we have bought from Fox KIA/Hyundai. Fox is a totally class act! My experience buying the 2013 KIA Souls yesterday was the best experience I have ever had buying a car, and I have bought many in my 47years of driving. Angie Jack was a great first contact. Brian Blair awesome! He was the best car salesman I have ever had. He was courteous, knowledgeable, and not pushy. Those qualities are why I will not only spread the word about Fox KIA/Hyundai to friends and colleagues, but I will be referring them to Brian. We are hoping to purchase another car from him in the near future. The entire team is terrific. The gifts and the new reward program are frosting on the cake. I simply couldn't be more excited with my new car and my Fox experience.

SaraLee Saenz

Fantastic customer service. They knew exactly what kind of car we needed. This is our third Kia.

Janie Sare

We bought a 2014 Kia Optima. Our salesman, Mike Griswold, was wonderful to work with. He got everything processed and taken care of in a timely manner. He was fantastic to work with. I would highly recommend not only buying a Kia, but also buying one through Fox Kia and Mike Griswold.

Maggie Tran

Sherry made it an easy process for me. She did not put any pressure on me. I was afraid my Sportage wasn’t affordable but Sherry helped get me an estimate so I would have an idea of my monthly payments. The rest of the staff was also very friendly and helpful. She worked with me and communicated via email and text. It made it easy while I was working. I highly recommend Fox Kia!

Stan Sengel

Good prices and very comfortable to work with. We had Mike and he was very good.

Brian Armstrong

We purchased a used vehicle for our daughter, eventually it needed some front service repairs, lower ball joints , stabilizer links replaced. . After doing so the vehicle still handled terrible , clunks. Took it to another shop and they found the sway bar links were installed incorrectly and were loose and damaged. The control arms were to worn out to hold the ball joints tight and should of been replaced at the same time. Basically paid for the same service twice. Met with the service manager personally and we dropped off the old replaced control arms. I talked with him on the phone a week later , he asked if he could call the other shop on my behalf and resolve the situation. Well that's been over 2 weeks ago, the other shop has not been contacted and I've left 2 messages with the Kia service manager but no reply or returned call.

Painted Bat Designs

I recently purchased a KIA Stinger GT2 from here through Sherry. The sale was amazingly smooth and I barely had to do any work. She bent over backwards to get me in the car I wanted and made sure that I was taken care of. The communication is top notch and I would highly recommend this dealership to anyone considering a new vehicle! Thanks again Sherry, love my new ride!

Barb Tomaszek

I recently leased a 2017 Kia Sportage from Dick Truskoski. It was the first time in a long time I purchased a new car and Dick was very helpful and patient answering all the questions I had. He was very professional and at the same time joked around and made me feel very at ease. I would suggest purchasing a car from Kia and strongly would suggest they talk with Dick Truskoski. I just love my car and the service I received at Kia.

Dan Blanchard

We had a great experience yet again with Fox! Matthew Merrall was awesome to work with and we are so happy with our new car

Mark Barnhouse

Great service.

Ryan Domrese

As my first official experience I found it to be a bit of a life experience, there were ups and downs, happy moments and sad moments. All in all, Casey did an amazing job in ensuring that I was well taken care off, comfortable and confident in the choice I made, he went waaaaay out of his way to respond to my muriad of questions, he was quick to reply to everything I threw at him. George the sales manager understood my ignorance to the car buying game and did not take advantage of me and made sure he did his best to explain the numbers.

Ian Ramirez

Employees here are very friendly and courteous. I wish I could give them a higher rating but unfortunately the following happened to me. BUYER BEWARE!!! Certified vehicles with 100,000 mile warranty does not cover engine problems due to worn pistons even though the warranty states that the following is covered- "Engine block and cylinder heads and all internally lubricated parts including PISTONS, PISTON RINGS AND CYLINDER SLEEVES ETC...... This is very disappointing that they will not stand behind this. I will not be purchasing another KIA or anything from Fox again.... Ever.

Steve Rierson

Always great service !

Rick Zepp

Salesman, Mike Griswold. Mike greeted us as we approached the building and immediately made us feel comfortable and welcome. Not your stereo-type used-car-salesman. My Wife and I did not feel pressured or pushed during our visit. We had a specific vehicle in mind and Mike even offered some comparisons to help us be a better informed customer. Mike worked very hard to put this deal together and keep us within our budget. We were treated as valued customers, and plan on returning for another purchase in the near future; 1) Because of Mike, and 2) Because I'm very receptive now to the KIA brand (first timer). Mike is the greatest asset to your Team.

Rebecca Berends

I had a really positive experience with the staff here. They care about people and they feel like a family-run business that values expertise and customer service.

Susan Malenka

Wonderful dealership. I bought a previously owned Soul. Brian in sales and Brittany in financing were great. Everyone there is helpful. I would definitely recommend this dealership to anyone looking to buy or lease a car.

Brad Golden

Girlfriend needed a car when her late 90s van died and she has been very happy with her 2015 Hyundai, of which I'm quite impressed with since having the opportunity to drive it some. While getting her oil changed today and a flat tire checked out, I was directed to find the waiting room where there are cookies and Schuil Coffee available along with a popcorn machine. The building has a nice design for the floor, waiting room, and cashier desk. Very impressive.

Caleb Befus

The team was genuinely seeking to get us into the vehicle we wanted. No pressure put on us to decide. Brian Bodeman was extremely helpful!

Denise Chase

Just purchased my first Kia brand vehicle from Fox Kia. What a terrific experience! Victor did an excellent job taking the time to explain the differences between many makes and models. He was not pushy and was very thorough. The mobile delivery "dealership on wheels" program is top notch! They delivered my car to my office and went over all the paperwork. What a time saver! Thanks, Fox Kia, for your professionalism and great service!

C R

Our salesman, Cory Bleeker did an outstanding job working with us on our new Kia Optima purchase. He was very responsive to all of our questions and was able to work out a remarkable deal for us. He even came to our house to pick up the trade-in and took it to the dealership to have it appraised. That is seriously going above and beyond to earn our business. He took the time to show us around the dealership and really made us feel like we were part of the Fox Kia family. I will be referring anyone I know looking for a new vehicle to Cory.

Nathan Lowe

I was a first time car buyer and Mike McCahill helped me throughout the entire process from start to finish. I expressed interest a couple used cars at the Fox Dealerships in Grand Rapids and he went out to the different dealers to get me all the information I needed. Ultimately I went with a used car right there at the Fox Kia dealer, and Mike helped me through the entire process, from helping me get a loan to shopping around for auto insurance and everything in between. He kept me well informed and never pressured me to make any decisions or purchases, so I really felt he was on my side. I was very satisfied with how smooth everything went and I will certainly recommend Mike to anyone I know who is looking to buy a new or used car.

danyelle Gregory

I just purchased a 2013 Hyundai Elantra from Fox Kia yesterday and my experience was amazing. I was not in the best financial situation and Brent and Jeff worked diligently to find me financing and at a decent interest rate with no co signer! Everyone there was very nice and welcoming and they made sure I was comfortable at all times all while keeping me in the loop throughout the entire financing process. I must admit I was not optimistic about the outcome but this was the best experience I've ever had at a car dealership and I recommend that you try them out on your next purchase.

Ruth Beers

Excellent customer service!

Ralph Tucker

Always good service at a competitive price. Nice on-site facilities while you wait.

Lacey Daniel

I had an excellent experience with Yomani today. He was very nice and pleasant. I almost don't want to submit the review and give out this information in fear that he will be requested by so many others in the future and won't be able to assist me. :) But I am very picky about customer service and felt that he was deserving of a shout out for his kindness and service.

Shan Szu

The service was great! Also dealership has a shuttle take you to local area store, restaurants and pick you up when your vehicle is done.

Kim Cronk

We just purchased a new Kia Sedona and what a pleasurable car buying experience! Our salesman, James, was awesome and we used the new car delivery service where they delivered the car to our home and we completed the title paperwork at our kitchen table. It was remarkable! I would definitely recommend Fox Kia if your in the market for a new car. Great job Fox Kia!

Lissa Fuller

Mike Griswold was wonderful! He never pressured us and helped us find a vehicle that fit our needs. Ask for him if you need a used vehicle!

Kathy perrier

Great experience! Sherry Storie did a terrific job making sure I got exactly the vehicle I wanted and went above and beyond putting together the very best deal. Thank you!!

Alison Mair

Dan in the service department was very nice and thorough. Great job.

RON FUKUI

Have had 3 experiences with this dealership. The first was my purchase experience. Went in to buy a car. I had already done my research and knew a fair price. I asked them to quote me a fair price rather than me giving them my idea. Not a problem if they were close, everyone needs to make a profit. When they refused to work that way I left and bought from the other dealer in town although they are much further away. In fairness the sales manger who was absent that day called to apologize but I had already purchased my car. I called requesting service on my car and was told they were booked up for a week. Service consultant was not helpful at all and actually seemed rude I’m leaving on a long trip next week and cannot drive the car with the current error. I call the other dealer they said they would get me in today.. Disappointed be Fox is convenient for me

Tim Evans

I have owned three Kias over the years with no issues. I just bought my 2019 Kia Sorento from Fox Kia in Grand Rapids. This dealership is fantastic! The salesperson, Sherry Storie, made sure I got exactly the vehicle I wanted and far exceeded my already high expectations. She had to do a little extra work searching to find the color and features I wanted and quickly came up with exactly what I wanted. If you're looking for a new car, this is THE place!

Mario Binjakos

Perfect service!!

Robert Paulson

Good friendly service. But their pricing is so high as to make me never want to return. It's more than double what you can pay at a mechanic and about 3 times more expensive for parts as what you can buy on your own from a parts store.

Jeff Brown

Coach T (Richard Truskoski) was phenomenal. He was personable, yet professional, and committed to making sure things were done properly. He put us at ease and made us want to return the next time we need a new vehicle.

Omar Gomez

This was by far the best vehicle purchasing experience that we have ever had. Sherry went up and above to meet our expectations and our budget Jeff was diligent and very motivated in getting us a good loan. Together they make an awesome team. This is one place that I would definitely recommend to get checked out before buying any other vehicle

Jon Austin

Told we we're "BAITED"! We came in to discuss the 8-month early lease turn-in that you can still find at the link below. The salesperson we spoke with "Coach" said it doesn't exist so he brought in his sales manager who knew nothing about the program. I asked why he felt it was on EVERY Fox dealer website and he said it was "bait". What a horrible way to attract business. We finished the conversation by giving them an opportunity to let us know what it would cost to turn in our lease for a new one. We never heard back.

Jessica Prihoda

I needed to bring my car into the Fox Hyundai Kia Service Center for a recall campaign. The service associate was very friendly, knowledgeable, and listened to my concerns. I will be going back in the future and looking forward to the visits.

Nate Stinson

Just purchased a new Hyundai Sante Fe and had a great experience. We worked with Sherry and she was quick to respond, easy to work with, and overall made the process petty easy. I usually dread buying a new car but this was a very pleasant experience. We will be back when it is time to trade in my lease!

Jillian Chase

My experience at Fox Kia was simply amazing. This was my first new car purchase and Cory Bleeker made the experience as easy and enjoyable as possible. He was very efficient in answering any questions I had and also addressing any concerns. Keegan in finance worked hard to get a good deal in my price range. Cory also worked really hard with the manager Jeremy to get a good deal on my trade in. The staff was amazing and friendly. If any of my friends need a car I will definitely be sending them to Fox Kia.

Allen Walker

My fox experience was amazing my sales person Cory Bleeker was a pleasure to work with on my deal he was very informative & knowledgeable if he didn't know something he went and got the info immediately i never waited on him i asked and he delivered i know i can be a pest but he was professional,patient and understanding even sent pictures got me excited about the car and that's the key to keep the customer motivated and interested in the vehicle couldn't wait to get the vehicle . Don't know if this will be his career but Fox should really consider keeping around for a long time hes an asset to the company and you want someone who can be a representative for fox sales now when i think of fox sales its first class/first rate. Thank you very much for this beautiful automobile.

Britney Ramell

The customer service here is superior! My fiancé and I both purchased vehicles from here and enjoyed every step of the experience. Mike was kind, knowledgeable, and so helpful. Jeff, the Service Manager is the BEST! My brake light went out, shortly after my purchase, and he instructed me to stop by the dealership. Not only did he get it done immediately, he actually changed it himself! It's pleasant experiences such as these that will keep me as a loyal customer. I'd recommend them to anyone looking for a great car AND awesome service. Thanks guys!

Kelly c

They told me that they are giving me a new car with great price sounds like generous for end of year clearance thing and they said better than used car which I was gonna buy it. And the paper also shows it has 10 miles in it. And we did all the paper work and insurance and right before sign they told me it has 3000 miles in it. So I asked same car with different color which has less than 20 miles and they said it has different program in it so can't give same price. That means they already knew that . But still not bad miles than I was gonna buy but I feel like they try to deceive customer because they saw I don't know anything....... I waist all my time and inquires on my credit.

Allesha Sutherland

We just left the dealership on 28th st. We came to test drive a car. It was a Hyaundi and we arrived 20 minutes to close and came from Holland. Nick walked around looking for someone to show us the vehicle so we could test drive it. The guy told nick to come back on Monday if he wanted to test drive the vehicle. Not impressed. We will not be returning to that dealership. It was 4:02 when we left the dealership and we’re turned away.

Larisa Larisa

Very nice. Very little wait time, good popcorn, coffee etc. Kind personnel.

Bryan Lewis

I don't like the process of buying a new car but after we worked with Sherry to buy my wife's car, that changed. She made everything very easy, she always followed through with what she said or went above and beyond. I went back to her a few months later for my new car and she was great to work with, again! I can't recommend her enough.

Kyla Eadie

Great service and great team of people! I'm always happy to bring my car here! Very comfortable waiting room too :)

Stephen Moser

This is the third vehicle we've leased through Fox Kia. The experience has been delightful each time. We have our vehicles serviced here as well. The staff is happy, prompt and very helpful.

James Tilmann

Coach again has proven this was the right choice to purchase my new sorento. He did everything I asked for. Fox has been super and we will be back. This is our 5th vehicle that we have gotten here at fox. They will not pressure you, but will bend over backwards to make you happy. Thanks again coach for an enjoyable experience buying a car.

Bruce Konowalow

I was just beginning to do some research on purchasing a a Kia Sorrento. I started checking out dealer inventory on line. I saw what looked like a great car at Fox Motors in Grand Rapids Michigan which is 50 miles from where I live. I called the salesman and found out that the car was still available. I hustled down there, took a test drive and put a deposit down all within an hour of seeing the car. They also offered me a good deal on getting the car financed which was at a lower interest than my credit union could offer me. I looked at the car late on a Saturday afternoon and by 6 pm of the following Monday I was driving off with a beautiful KIA Sorrento at a great price.

One Low

As a former car dealer it may surprise you but I'm a huge fan of the Korean products. They are absolutely stunning. The build quality is way above most Asian cars KIA and Hyundai share engineering partners. Daimler people have been with them for years.This new Kia is gorgeous the fit and finish it's going to be nothing but a winner for years to come congratulations on your new product

Bob Berggren

Great car, great salesman, Lee Guilford. Could not have had a more satisfying buying experience. I'm a returning customer to FOX.

Timothy Park

My salesperson, Frank Patton was excellent. The buying experience was pleasant and I was kept well informed. I was very comfortable with all the staff that I met and felt no awkward sales pressure like at other dealerships. I pretty much knew what I wanted and I got a very good price on the Soul Plus. Happy with the car and the dealer.

Angie Brown

We had a quick and easy used car buying experience! The staff were knowledgeable and easy to work with. I appreciated that I was treated as the primary decision maker (because I was on this purchase!) and that questions were not addressed only to mu husband. That is not always the case when a woman walks into a car dealership, even in 2018.

Tad VandenBrink

UPDATE: After posting this review I was contacted by both the GM and the sales person I worked with when I purchased the vehicle and they remedied the situation. I ended up getting the roof-rack crossbars for the original quoted price and they waved the additional installation fee. I bumped the rating from 2 stars to 4 starts because of this follow up, but did not do a full 5 because of the situation itself. ---------------------- ORIGINAL REVIEW: I bought my 2016 Kia Sorento in March, and at the time was quoted a price by the sales person to put roof-rack crossbars on the vehicle (I still have the text from the salesperson with that quote). Because of the urgent need to get the car as soon as possible at purchase this could not be done and I planned to have it done at the first oil change. In preparation for having this happen at the first oil change I called Fox Kia TWO times over the course of a month to verify the price and ability to have these roof-rack crossbars put on my vehicle at the same time as an oil change (in a survey I was sent about my oil change experience I have the specific dates and times of when I made these phone calls and left a message). Both times I called I was transferred to Kia Service and left a voice mail because no one picked up. No one ever called me back to follow up with my question and to confirm the quote I was given when I purchased the car back in March. This past week I brought the car in for an oil change, which went well. However, upon asking about the roof-rack cross bars I was told that they would cost over TWICE what I was originally quoted by the sales person back in March when I bought the car. This was unacceptable and I question the overall customer service from not being called back upon my request to confirm the price on TWO occasions, to the quote being off and much more expensive then originally told. I want that original price I was quoted. Overall the purchasing of the vehicle and my oil change service was great, but this has been a very bad experience in regards to the roof-rack crossbars, and this alone will question whether I recommend Fox as a dealer to others and continue to use Fox as my service provider for the vehicle.

Chi847guy .

Always very helpful and glad to see one back, if even for required service like oil changes. Very clean dealership with nice people willing to give one a fair deal on vehicles.

Christopher Slovinski

Working with Fox Kia was a great experience. I sent them an email based on the car I was looking for, and the payment range and heard back from them in a hour. They were no pressure and really seemed interested in helping me as the customer reach my goals. The salesperson I worked with, Brian Bodemann was great, very friendly, easy to work with...I would purchase from him again. The sales manager was also very great to work with. I felt no pressure and they gave me a very fair deal. I highly recommend Fox Kia, and the next time I need to purchase a car I will be utilizing them Honest and no games!

Diana Haggerty

Went in for an oil change yesterday and when I left I thought my brakes felt a little soft, but wasn't convinced that there was a problem. This morning I have brake fluid all over the floor of my garage. After calling the dealership multiple times and leaving a bad review here, someone did call me back to offer a tow and a loaner vehicle. 1 star for creating a problem, 5 stars for how they handled it.

Lisa Pribble

We had a great experience purchasing a used vehicle. Keegan came in on his day off because it was the only day that I could come in to make the purchase. Too me that was going above and beyond what most people would be willing to do.

Angela Perry

I just bought a brand new Hyundai Tucson and I am in love! I worked with Sherry and she made everything so easy for me. She made me feel so at ease and took the time to thoroughly explain everything to me which made making such a huge purchase so much more stress free! Anyone whose unsure about where to go and who to work with I highly recommend Sherry at Fox Kia!! You won’t be disappointed! Thank you!

Kadi Franklin

3 years ago we had awesome service with Mike Mcahill when we leased our Kia Optima. This year we traded our lease in for a Kia Niro and the team came through once again. Martin and Coach were on top of any questions and handled it all for us seamlessly. With our busy lives it was amazing that Mike, with mobile delivery, came out with Coach to deliver our new car and sign paperwork. I am really happy with the service here. Thank you

Scott Reese

I have had quite a bit of work done to my Sorento at this dealership. I've always found the staff to be pleasant, but getting a call back in a timely fashion just doesn't seem to happen. They have had to do quite a few repairs to the vehicle under recalls and warranty. Most recently I had the motor replaced in my Sorento because it was burning a lot of oil every 1,000 miles. It took 6 weeks to replace the engine because of a part backlog. My power steering light started flashing and I thought that maybe it was a loose wire from the engine being taken out. They were kind enough to diagnose that it was low voltage coming from the alternator causing the issue. Kia will not warranty the part because they don't see how replacing the engine could have caused the issue. I'm sorry, but removing any part can cause issues. It could have been dropped, something spilled on it, condensation from sitting for 6 weeks during extremely rainy times, or even installed incorrectly. So in summary - I would only take my vehicle here for warranty work. The staff is friendly and I have no problems with them.

Crafall D

Bought a used certified car, great customer service and hope to do business with them in the future.

Joshua Gunn

Everyone had my best interest in mind and very knowledgeable about the cars and any questions I had if I ever look for another car in the future I will definitely start at Fox thank you to everyone who was involved in my purchase you guys rock

Angie Buys

We were extremely impressed with the no-pressure sales atmosphere from all of the consultants and sales manager. However, we were really blown away by the service we received from RJ Alicea. RJ went above and beyond from our perspective to ensure we had a car that we were 100% satisfied with. We couldn't be happier with our new Kia Soul and our experience with Fox.

Scott Tedford

Great dealership. Bought my Sorento 4 years ago and they've been great about service. I've had zero issues and their prices for oil changes are pretty good. Definitely recommend. Also that Stinger is hot!

Brenda Williams

Mike Griswold did a fine job helping us get squared away. Looking forward to our next vehicle purchase with the good folks at Fox Kia Hyundai.

Sara De Voogd

Incredible service and attention to detail by Jim, the salesman I worked with. Knowledgeable and helpful in answering all questions and addressing any concerns. Jim went out of his way to coordinate the installation of a car starter prior to the anticipated date of pick up. Highly recommended!

Andres

Went in to Fox Kia on a Saturday. We knew we wanted a Sedona and wanted to see what Fox could offer. We met with James and he was fantastic. We let him know what we were looking for as far as payments go on two vehicles. He was honest with us and let us know that we'd have to look at leasing or purchasing two used to get to that amount on two vehicles. We went over the numbers on a new Sedona and let him know we would look around to see what we could find elsewhere. He was confident his offer would not be beat, but was not pushy at all. So we went to the other Kia dealer in town on Monday. Horrible experience there. We went back to James at Fox Kia on Wednesday and bought the new Sedona. Great experience with James there and highly recommend this location. Great offer right from the start without any games. Thanks James!

Rostam Qatra

This place is great. they fixed all my recalls when my private dealer did not do anything to make my car right

Vance Simmons

Mike Griswald was very helpful with exactly what I was looking for with no pressure from him at all. He had us leaving with the car we picked out in the same afternoon.

Dennis Neckel

Great people that are willing to make the deal right.

Janice Pruett

I went for an oil change there. Don't have to wait long like I do at Summit Place KIA.

Josie Sundberg

I purchased a used 2011 Kia Forte after my car died and it was exactly what I needed. With the help from my sales consultant Mike Griswold I found a used car in my price range in just a few days. Being a college student living from home I needed a car that would get good gas mileage, was newer, already had good mileage, and was in my price range. After looking at a few cars I found the car that I wanted, and have been happy with it ever since. I am definitely going back to Kia and Mike when I need my next car!

shawn Brown

Great vehicle and features for the price. I had spent weeks looking for a vehicle that fit my budget. I wanted a vehicle with some of the bells and whistles that comes in the more expensive vehicles. Vic at the 28th St Fox Kia dealership made sure that I got what I wanted. I am looking forward to purchasing or leaseing another vehicle from Vic in the future. Thanks Vic

Elizebeth Bonz

Mike went so far above and beyond what he had to. He understood what my family needed and did his absolute best to make it happen. Will definitely be purchasing from here again. Thank you Mike and crew for making this happen for us.

Daniel hill

Was happy with are sales man jb great guy honest straight forward and very personable was from the hyndie side covering for someone when we purchased a 2018 Kia Sorrento north shore custom interior really nice vehicle but I really wished we had turned on the stereo but the battery was dead as me and my wife are big into music you would think a car with a custom interior with DVD players in the headrest would have big sound but not the case the sound really sucks! Distorts bad just sounds horrible and considering we talked with the finance guy who designed the interior of are car and his exact words were the stereo rocks when it was the exact opposite of that

Rachel

We had a really excellent experience with this dealership. We drove up from Indiana because they had the van we were looking for at a really, really reasonable price. We worked with Matt, who I’d been talking to off and on for several weeks about the cars we were interested in. He was super nice, answered all of our questions, and even stayed late for us since he knew we were coming from out of town and it was going to take us a few hours to get there. He and his manager are the least pushy sales people I’ve ever met, which really made the whole experience a lot less stressful and much easier on us. Great dealership, great employees, and great prices! Totally worth the long drive for us!

Matthew Aho

Gave me the best trade in quote after shopping around to 7 other dealers. Appreciate your business!

Gerald Allred

They resolved my issue, unlike the Lansing dealer... Which gave me the B S that their was nothing wrong. I'm willing to drive over 80+ miles to get excellent service and someone who knows what they are doing. Wish I would of found them earlier!! Thank you Fox Kia.

Vanessa Schattenberg

I bought my car from Mike Griswold and he was great. No pressure- got me everything I wanted. Im sad to say I cannot say the same about the service department. Being a loyal customer and a "VIP" they call it- has been far from it. They have given me the run-around on getting things and never seem to take care of it. Finally found one service advisor Ken, who will take care of you. If you do find yourself needing help- he's the only one who I would deal with. Good Luck!

Lohlaatalove dela V

I had an overall excellent experience with the purchase of my new car from this dealership. The salesperson was friendly and professional. Their finance center was quick with processing paperwork. I would recommended them!

Mallory F.

As a recent college grad, I was nervous about buying a new car, but thanks to Harvey Marter it was a great experience. I love my Kia Soul and I think its one of the coolest cars I could have purchased and the audio system in amazing- as well as the gas milage! Harvey was a great salesman and if you are looking to buy a new car- ask for him!!! He made the process very easy, comfortable, and fun! Thanks Harvey!!!

Jennifer Cooke

I went in last week wanting to get a good deal on a newer used vehicle, but wasn’t sure exactly what I wanted. I just knew that I had a lot of questions, a trade in with negative equity and a budget to stay under. Vic was very patient with me. He allowed me to test drive many vehicles. I was almost positive I found the right vehicle, but I left the first day without the car and a goal to research more. I went to other dealerships and drove other cars. Almost got swindled at one place and after spending hours trying to be locked into a deal I didn’t want at another dealership, I realized I should have followed my gut and never left Fox in GR. After dealing with different salesman elsewhere, I texted Vic (who remained pressureless through the whole ordeal) and went back to Fox. They still had the 2015 Sonata that I loved and Vic was waiting with open arms and a great deal. I am a customer for life and I did the research. I tested the waters elsewhere and in my experience, buying a car is always stressful. It is a big commitment and often times, a financial burden. Vic and his support at Fox really made it all very pleasant and the day I decided to buy the car, I was in and out in 3 hours. Thank you Vic and everyone who helped me at Fox in GR. I LOVE LOVE LOVE my Sonata and the heated seats have really made my cold commutes to work very pleasant.

Kaitlyn Turner

Just bought a brand new Kia. Michael McCahill helped us through the whole process! Great employee and person.

Linda Nieuwkoop

My experience at the dealership was one of, number one caring to meet my needs, and confidence that they were being honest in all aspects of the sale. Sales Manager Mark Macauley was extremely helpful and, I know, went above and beyond to be able to get things done within my budget. With so many years of experience, I was more than confident with his handling of things. Salesman Ted Storm was also very helpful and was there to finish things up in an expedient manner. I am very pleased with my Kia Soul. Though it is a less expensive car, I have experienced nothing that would label the Soul as "cheap".

B. GOODBLOOD

Very helpful..great place to buy,sell,fix

Stephanie Rose

The whole process was pretty quick and painless. I ended up spending more than I intended, but it was a deal I just couldn't pass up, and my monthly payment was way under budget. Steven was absolutely wonderful to work with. Will definitely recommend to others!

April Freeman

Awesome parts department! Thanks for the battery.

Terence Stokes

Fox Hyundai/Kia are second to none when it comes to customer service - in both the sales department and the service department. I've had a few minor repairs done on my car and they were exceptionally quick. Each time I've taken my car in, they were done with the car hours before the promised time of completion. I am extremely impressed, and I will continue to do business here in the future for many years to come.

Ben Williams

A.M.A.Z.I.N.G. What a great experience! If you go there, ask for Steve in the used lot. Their used car manager, Jeff, was great too! Even the dealership manager, Joe, came over to say hi. I really get the sense they care and work hard to maintain that feel. Great place with hardworking people. I second all the positive reviews on here.

Sean Payne

Great experience and phenomenal customer service. Mike McCahill made the process easy and got me in a car that was exactly what I was looking for. Highly recommended.

Jason Poort

Great Service and Price. I normally take my car into a local oil change place because I had been going there forever. I decided to take my car into the dealership this time and I am happy I did. The service was as fast as the oil change place I used to go to and the service was better. While I waited, there was a comfortable atmosphere and free wifi. The price was also cheaper. I plan to take my car back here from now on.

Ryan Martin

Parts department is AWFUL!!!! I work for a collision repair business in Grand Rapids, MI. I ordered parts well over a week ago. No phone call. I called and they told me that the parts were on the truck headed here, yesterday. Never showed. I called and they told me they won't be in until next week. Seeyle Wright in Holland is a much better choice!!! Don't waste your time with this horrible dealership.

Wendy V

Everyone was kind and courteous. I didn't feel rushed or pressured. Also my salesman, "Coach" understood my preferred method of communication and used it texting me with questions and updates rather than calling me. He was also very informative while explaining my new car features to the best of his ability. I could tell it was very important to him that I was happy and informed throughout the entire process. Also the salesperson who took me through the paperwork part of the lease was very nice and personable. Both he and Coach went out of their way to help me with my Android Auto when I couldn't figure out why it wouldn't connect. (Turns out it was my USB cable...oops). Overall it was a great experience. Thanks Fox Kia and Coach T.

Nervilyn Jenkins

I like that they provide me with a couple of option I could choose from with vehicle choice and payment option within my budget.

Leanne M

I love Fox Kia!!! They have the most pleasant waiting areas with coffee & cookies and the most friendly staff. The quality of service is amazing. This is the only place I go to get my Kia serviced.

Jim Lynch

I have had my car in for service A LOT since owning it. In fact, I now have my 6th appointment for the same problem (this does not include all the other problems). Unhappy, frustrated, disappointed...those are the nice words I have to describe how I feel about my experience so far.

Adam Ketner

We bought a used Yukon A couple weeks ago. We have had a couple issues after the purchase that were unexpected, but the team at Fox Kia has been great, I couldn't ask for better service. I will shop with them again and recommend anyone looking for a new vehicle to check there lot.

Mark Good

Fox Kia. I like this dealership. Have bought two used cars from them and feel I was given a decent deal both times. Our salesman was Brian and feel he was honest, fair, and made sure we bought a vehicle that was going to be good for us. He even has looked again for me for something else and steered me away from something I thought I liked but told me it would not be good for what I thought it looked like it would be later. That to me is how one keeps their customers happy. Being honest and taking care of them. Treating them like a friend not a cash cow. Thank you Brian. That is why I came back to you a second time. I also like the Fox car wash:-)) which is a nice added benefit especially in the winter months.

Karen Allen

Colleen, Brian and the rest of the folks in service are the best! My car was finished in less than half the time that I was told. The wonderful driver in the courtesy van drove me home and then came right back to take me to my car. This was one of the best service experiences I have had with any car dealership. Now, hopefully I won't be back anytime soon. But, if I am, I know I will be in good hands. Thanks Fox Kia! :)

Doug Wenzel

Very quick. I did my credit app on-line at the foxhyundaiusa website and all needed docs via e-mail. Actual time at dealership to sign papers was about 20 minutes.

Samantha Nash

Horrible service. Can't return phone calls or get you scheduled for recalls. Almost a week now & no one can help me there.

Marshall Bloom

If you're looking for a used vehicle past this place by not very professional and don't follow through communicating with prospective buyers

Jeff Ball

I just wanted to thank Mike, Jeff and Brittany for helping to get us into a new car. I cannot express how much work they all did to make the deal happen. I absolutely love my car and they have new customers for life. Thank you all for everything you did! ~ Jeff & Liz

Dennis Gaskill

I've always found the staff at Fox KIA to be very helpful and friendly. Ashley was especially helpful when my Bluetooth disconnected and got me back on line and showed me how to correct it in the future!

Laura Roberts

We suddenly needed a car and were looking for something specific. We got in touch with Fox Kia's pre-owned department and were put in touch with Stephen Roberts, who took us on and found me the car of my dreams. He put up with my many texts and calls and my specific needs. He never made me feel like he was in a hurry and found me my car super fast. Go see Stephen at Fox Kia, you won't be disappointed!

Kyle Eadie

Got my oil changed on my Kia here for the first time. Excellent service. Great waiting room with coffee and popcorn!

William Joy

Visited the place while I was in the area, and was amazed at how clean and nice the place looked. The place is spotless! Talked to a salesman that goes by the name of "Coach," and his boss. Neither seemed pushy on selling me a car, and both were more than willing to let me test a few vehicles on my own. This facility is much nicer looking than the Kia dealership in the northern part of Grand Rapids. I have never bought a vehicle from this dealership, but from what I can tell, it seems like the staff are good people, and care about their customers in all the right ways.

Shannon Hofstra

Just wanted to give a shout out to Sherri at Fox Kia on 28th Street! I traded in my 2015 Optima for a 2017 Optima and Sherri made my experience awesome! They totally hooked me up with the leather interior I was looking for and went above and beyond to make this a great experience for me! Thank you sherri and team!!!

Jill Docter

Great oil change experience. I enjoyed the short wait time, and the complimentary snacks!

Caitlin Mahar

Buying a new vehicle is hard. Saying goodbye to your old vehicle is harder(at least for me). Sherry was absolutely amazing and made the process seamless! I would 100% reccomend fox kia and sherry to anyone. Thank you for the great experience.

Linda La

Leased my new Kia Optima from Fox Kia. Wonderful experience working with the Fox team. The salesman was very knowledgeable and helpful in getting my previous lease turned in and getting me just the car I was looking for!! Once your purchase is complete they take you to meet the people in the service and parts departments which I thought was a nice touch! Will definitely do business with them again.

John Rebhun

The salesman was open and worked to get all of our questions answered. He also remembered our questions sometimes better than we did. He was committed to our issues.

Michael Roberts

So I went here to pick up a car for my wife, let me tell you I was a little nervous but that quickly melted away. Stephen Roberts helped ease my mind and chatted with me about every day things much more laid back than expected. The surprises didn't stop there, the whole staff was kind and respectful. I was standoffish about the money aspect as we previously only bought cars outright. However, the financing was very reasonable and they work with you to make sure you can afford it and you don't have struggle. I would gladly recommend going to see Stephen or anyone at Fox Kia!

Imagination Central

Called to get information on servicing my vehicle here. Conversation was going good until the service advisor abruptly hung up on me, needless to say you guys lost a potential costumer. I'll update this review if the GM gets ahold of me. Update: GM called and made things right, definitely a good conversation and will be giving Fox Kia an opportunity to service my vehicle!

Francisco Hernandez

Quick oil changes here

Susan Youngren

I came in very frustrated that the service department did not take my calls. The new general manager "fell on his sword" and made sure I was taken care of. I will stay with Fox Kia as I believe with the new manager things will be better.

Lucas Campos MD PhD

I had the pleasure of working with Brian Bodemann and Doug Schrader at Fox KIA. They were outstanding overall and provided me with all of the details I needed to make a great deal on a 2014 KIA Sorento. I am so happy with the trim package they were able to get me that fit my budget and my family needs. Great experience overall and I highly recommend working with Doug and Brian.

Rosemary Schmidt

My husband and I have purchased two new Kia vehicles from Fox Kia. One in 2007 and another in 2012. We are sold on this dealership due to it's excellent customer service be it in the Sales Department or the Service Department. We have always been treated like "the only customer"! John Farmer (Sales Mgr.) has always made our car shopping experience the best. We have been purchasing cars for over 50 years and this is the only place we have dealt with that hasn't been stressful and we didn't have to put up with the usual run around on prices, etc. Everyone from Sales Mgr., sales people, cashiers, etc. are friendly and helpful. We were in yesterday to have a small accessory item installed. We dealt with Matt Zimmer in the Parts Dept (also was a sales person at the time we bought our 2007 Kia) We called him Monday to have him order the part. It came in Thursday and it was installed that same day. Matt has always been friendly, helpful and knowledgeable. I have never been a fan of dealerships in the past, but this one is "tops" in our book.

Katie H

Absolutely fantastic experience! I went to look at a Dodge Neon and I was thrilled with the service. I bought the car then and there. Daniel Rule was nice, he knew about the vehicles, and there was never any pressure or frustration working with anyone here. The car was extremely clean and taken care of beyond expectation. I definitely recommend looking into buying a car from them. It's more than obvious that they really stand behind their vehicles and that they want every customer to be beyond thrilled with not only the sales experience but also the experience with your vehicle. I can't recommend Fox Kia enough.

Nathan Roudabush

Purchased a used Vehicle from Fox. Brian (my salesman) was the BEST IN CLASS. Was willing to work with us on all parts of the deal. Would Recommend Brian any day of the week to anyone seeking to purchase a car!

Gloria Trierweiler

Very nice people good prices

Ace Covey

Bought a vehicle here and I will say that that experience was pleasant. Salesman was friendly and worked well with us to make sure we had the car we needed at the price we could afford, which is why they got the 2nd star in the rating. The Kia/Hyundai service department is another story... Every time we've come back as loyal customers, the department is in utter chaos. They say they offer a no schedule/drive up oil service, but for some reason they can never get you in and always seemed to be extremely backed up. Prepare for a 2 hour wait for an oil change if you decide to stick it out. The excuse is always the same, "we only have 1 tech working today... or right now..." They always seem to be under staffed during peak hours when people are able to bring their cars in for work. You can't call to make an appointment for this service either and if you try, they'll tell you to just come in when ever. It's hard to stay loyal to a company who won't commit to customer service. At least there is coffee, popcorn, and wifi while you wait!

Deborah Edwards

Alex Hicks was courteous, knowledgeable and made a special effort to match our needs and budget to the vehicle that will best serve us over the next few years. We couldn't be more please with the Santa Fe, our first SUV.

phoenix4flame .

My family has purchased a number of vehicles from this dealership. Within a few days of purchasing my last car, I discovered the car needed an expensive engine repair from a faulty part that was not detected during the test drive. They refused to cover it under their own warranty. Also, the battery was dead the day I took possession and it needed to be replaced immediately. Again, at my own expense. I pointed out both of these issues to them and got no where. I will not be going back.

Laoshi Rich

Excellent dealership with no pressure. Was able to find a great vehicle that fit my budget and needs. Richard Olsen helped walk us through the process from start to finish and made it very relaxed. Would gladly buy from again.

Patty Osborn

Just bought a 2014 Kia Soul this past weekend. I was waited on by a very knowledgeable, nice young man, Mike McCahill. I knew I wanted another Kia after my great experience with my Sedona and Mike really listened to what I wanted and asked all the right questions to help me decide on the Soul. I love it!! I plan on being a Kia owner for the rest of my life. If you are looking for quality and a dealership that delivers, I recommend you go to Fox Kia. Ask for Mike, he helped me!

Bill Dieck

Don't waste your time. Stopped in to look at the new Telluride (and Palasade) and no one wanted to help. Horrible showing for Kia or Hyundai as this is the first experience with both brands. Not a welcoming feeling, no attention even after making eye contact with a couple of sales/manager folks in the showroom. Walked out even after a hour drive to get there. Your experience may vary but mine was absolutely horrible. Won't be buying from Fox no matter the brand.

Joseph Esposito

Exceeded my Expectations I had an exceptional experience purchasing a car from Fox Kia. Our salesperson, Sherry, is amazing, knowledgeable and patient. No hard sell, dealing with her was fantastic. She really went above and beyond to help me. I love my gorgeous new car with all the safety features. We now have our go to place and person when we purchase our next car!! Thanks so much, Sherry!!

Trieu & Wendy Pham

Terrible service. We ordered a key and waited to be called with no call back and had to call to find out it was in weeks already. We scheduled recall maintenance on our car and received email reminders of appointments up until the night before. We were called 10 minutes before our appointment time (we were in the lot already) to be told the part was not there. If you want to waste your time, use their service department. We only use Kia service for things that our local mechanic cannot do.

rayandandrea Hernandez

Excellent service. I drive 45 minnutes out of may to get service done.

Tara Lindquist

I purchased a used Kia from Fox Motors about two weeks ago and couldn't be happier, with both my car and the buying experience. Brian Blair was my salesperson, and he went above and beyond to help me find the right one, and that everything was taken care of - quickly and efficiently. I had tried to look at some vehicles at Keller Ford/Kia, and my experience there was horrible. Hence, I would definitely recommend Fox to everyone I know. Many thanks, Brian!

Mark Hanson

"Coach" really helped my mom with lease/purchase of her Kia Forte. No pressure, just patience and help from "Coach".

Beth Williams

Great service - salespeople are well informed and extremely helpful; no high-pressure tactics