Reviews of Betten Imports (Car Concessionaire)

Lori Florian

We had an excellent experience at Betten Imports. They worked very hard to find the exact Touareg we were looking for at the right price. Jimmy, Kim and Monique were all very professional, kind, and accommodating. We would highly recommend Betten Imports.

Roger Kihn

Great service dept! Work done right the first time, for a reasonable price.

Lauren Johnson

The single star is for the polite woman who answers the phone. Unfortunately, she assured me the service I was scheduling would be covered under warranty, as I told her I would schedule maintenance elsewhere if it wasn't covered. Ultimately none of the service was covered, and I was over charged for an oil change, which I called to question 4 times without anyone calling me back. After finally reaching the manager he responded, "if you don't trust us, we don't want you here." I've had years of tremendous service on the Lakeshore and will gladly continue driving there to save in my pocketbook, sanity, and be treated with respect.

Todd K

Jason in Volvo Service is always great to work with.

Lauren Richards

I was incredibly impressed by the customer service at Betten Imports. I worked directly with Diego who worked to find me a Volkswagen Jetta that met not only my budget but all the amenities I was looking for in a vehicle. I also met with Shay who was super helpful with financing. Purchasing a car at Betten Imports was a truly wonderful and seamless process.

Ian Suszko

Since moving my VW to Grand Rapids I know it's in good hands here. Corey and the other guys at the VW desk are very knowledgeable and professional with their follow up. You truly get top-tier service and expect to be taken care of from start to finish. I will not take my car anywhere else for service other than Betten Imports.

Robert Godfrey

In a word, outstanding, due primarily (exclusively?) to Shay's attention to our recent lease of the 2016 XC70. Descriptors would include, but are not limited to, professionalism, knowledge and preparation, detail orientation, low-key but persistent follow-up, responsiveness regardless of the significance, trustworthiness, and let's be honest, image and sunny disposition. Now how often do you hear of these terms associated with a "car salesperson"?

Patti Zuidema

I have been looking for a used vehicle for a while. Jimmie Howard was busy helping a couple of other shoppers, but made a point of stopping by to make sure I was being taken care of. Jimmie took the time to go on the test drive with me and show me options that I was not familiar with. He was great at helping me to choose a car to meet my needs and he never made me feel pressured as I had at other dealerships. Everyone I dealt with at the dealership was helpful and made my experience a positive one!

Vince Krizan

Attentive, professional salespeople. Product knowledge is top notch. Showroom is awesome, with shiny examples of the world's nicest wheels on display to drool over. Colin is a great salesman, overall experience was excellent.

Becky Laughlin

Very happy with the whole experience! We worked with KeithYeager. He was very friendly and honest. I called and told him which vehicle we wanted to see and asked if he had any others similar to compare. We showed up an hour later and he had 2 vehicles washed and ready to go inside for us to walk around and look at. He let us take our time answered all our questions and was pretty informative. Unfortunately the a/c went out on the veh we purchased and they put it in the deal to have it fixed. They gave us a fair deal on our trade and it was done. We signed on a Monday and picked it up Wednesday. When they walked us to the veh I couldn't believe how it looked. They detailed it beautifully!!! No wax streaks, buff marks or water spots. The inside was amazing!! It smelled so clean and not like they tried to cover up a smell. It was so shinny!!! I would definitely purchase from them again and have them detail my car for sure!!Top notch!! Thank you!!!

Dan Peacock

Purchased two vehicles from Betten. Smooth process and they offer life time car washes as a perk. However plan to wait 15-20 minutes for the free car wash. The visitor area is well kept and clean. Offer fresh coffee and snacks while waiting for maintenance on vehicles.

Jovada Pittman

Prompt service; great team; good price for oil change; excellent comfortable waiting area with free refreshments

Deb Fragel

Service department was just weird. But, when I called and asked for Greg Betten, he was helpful. Thank goodness for him.

Anthony Neuman

The Mercedes Benz service department is awful ( almost 20 years of dealing with them), in fact the worst I have ever dealt with ( Have used Lober, MB of Naples, FL, MB of Naperville, IL, Hayes in K-Zoo, and MB in Missoula, MT all easy to deal with all offered loaner while S Class was in for service). Jim Vandekieft has lost my keys, mislead me several occasions about when car would be done, days after it was supposed to be. He had the audacity to ask me to wait while he help the person behind in line behind me even though I was first inline at opening time, stating he wasn't sure how my keys could have been lost. I have had my entire engine cover on my ML missplaced by techs, Jim stated I would have to purchase a new one that he was not responsible for it, funny enough it showed up a couple of days later. On that same visit I was treated to a large greasy hand print on my headliner, that one really stump them.

Yung Lite Beats

Friendly staff. Awesome service

Skyler Nelles

I don’t have much to rate on but I have been in the dealership trying to ask questions on two separate occasions now and I have yet to see or talk to an actual human about purchasing a vehicle.

Randy Whitten

This is my second purchase in the last two years. Tony Rodriguez was a true pleasure to work with. The Betten Team has treated me very good, for both purchases I have made there. I'm certain I will be back to them for my next purchase in the future. They Streamlined this deal and made it painless. I let them setup the financing and it went very smooth & trouble free. Great Interest Rate as well. Thank you Tony for a smooth deal.

Andrew Schmidt

Worked with Jimmie in pre owned sales. He made me a great deal and arranged financing at an excellent rate! Look forward to working with him again!

Brendan

I've had very positive experiences here, but a few employees can seem a little unfriendly at times. Don't get me wrong 9/10 that I've dealt with have been amazing, helpful, and polite.

Adam Christians

I have brought my Volvo in for maintenance twice and both times the shop treated me well. Reasonable prices compared to non-dealer garage plus they take care of warranty work. Will continue to visit.

Jared K

Having been here several times for my Volvo services, they are the most professional service center I have ever been to. The technicians are efficient and get your car in and out as timely as possible while doing quality work. Though appointments are often difficult to make work as they are often booked out at least a week in advance there is clearly a reason for this. These guys will take car of you and your vehicle like you are one of their own. They are very knowledgeable for all years and models of Volvo vehicles. The service staff is super friendly, and the waiting area is packed with plenty to eat and drink as well as personal offices to complete business in. They don't try to push service sales on you, they tell you what your car is due for and if anything is amiss they will let you know right away. I only give four stars because it is difficult to get them to give you a loaner vehicle while your car is in service. You often have to book for a specific date in order to obtain a loaner vehicle and for a lot of people, myself included, it probably doesn't fit into their busy schedules. Take your Volvo here and you won't regret it, as the saying goes you get what you pay for but at this dealership it feels like your dollar is stretched the extra mile and your business is appreciated.

Alexis Hamilton

I walk into the Mercedes Benz side and not a single person helps me. I walk down 2 flights of stairs (pregnant) to the parts department hoping someone can help me get the items I ordered. 3 men see me but ignore me. Great service

chris looney

Love the Volvo we purchased but but when we called with some issues they said they would get back to us, never followed up with our issues. Guess you are no longer important after the purchase of the vehicle. Next vehicle may come from a different dealership.

Grace Gietzen

Jonathan and Paul helped me purchase my first car and it was a fantastic experience! I had never bought a car and was unsure all the steps that had to be taken and didn't want to be "bullied" around at a dealership like so many people warned me about. Jonathan and Paul were both GREAT to work with, helping with each step along the way and not pressuring me into things I did not want. It was the best experience I could have asked for and can't imagine buying a car from any where else! If you're in the market for a new or used car - I highly recommend Betten Imports!

Jessica Brown

Helpful affordable and quick

Donna Dykstra

Keith Yeager assisted me with the sale of my CPO car. He took the time to explain all of the features of not just the vehicle but the dealership and what they provide for service. He explained things very thoroughly and answered all of my questions. When I needed to call him for additional information he responded back very quickly. I have no hesitations recommending Keith to other folks looking to purchase. I am sure we’ll be back for another future purchase.

Lisa

Josh was awesome; great car- buying experience.

Henry W

Let me tell you about my 3-day experience with the Mercedes Service Station at Betten Imports. I'm from Iowa and my car broke down on the interstate in Grand Rapids. I had it towed to Betten Imports as it had a Mercedes service station and I reckoned they would be the best people to figure out the issues with my car. Turns out that I had an electrical, computational issue and not a strictly mechanical one. After they had it for two days, they reached out to me on tuesday and told me that they had fixed my car. I paid them for the work, I got into my car, drove it HALF A MILE, and it broke down in the exact same way. There were two mechanics and a service consultant working on my vehicle at the time. After their work, and after how much I paid them, they clearly didn't even bother to road-test the car. This is a massive liability that almost caused me to get into an accident on the busiest street in suburban Grand Rapids. After I got it taken back to the dealership, they had diagnosed that it was an issue with my catalytic converter. How they failed to detect this issue BEFORE they set me back out onto the road is BEYOND me, but I needed to find a place to stay because I had to return to the dealership on Wednesday. Come Wednesday, they've received my after-market catalytic converter, and they began the replacement. From what research/information I could gather, this process takes a trained mechanic two hours max. At the time of writing this review, I am at the dealership and they have been replacing this part for ELEVEN HOURS and have yet to finish the job so I can make the drive home. As every minute I spend in the waiting room of this dealership passes, my fantasies of it's destruction grow more vivid. The natural disasters, the financial failures, the ACTS OF GOD that could, in any way, put this dealership off the map were the only thoughts that gave me any motivation to keep waiting. In all seriousness, the only credit that I could possibly give the Mercedes service aspect of this dealership is that they took my car with no notice. Though it has taken days for any progress to be made, the speed at which they gave attention to my vehicle is appreciated, and is the ONLY reason I gave this place an extra star. I must reiterate, this critique is ONLY targeted to the Mercedes Service Center of the dealership. I'm sure this place has a bunch of really cool dudes that sell neato rides. But AT BEST, this service station has lengthy service times (with either intention or incompetence, not sure which ones worse), terrible communication, and the GAUL to have a customer pay to have a broken car taken back onto the street because the mechanics couldn't be BOTHERED to test it. If I had known this is what it would've been like when it first broke down, I would've hitchhiked home.

Joshua Richmond

Shay Straayer built out an excellent V60 for my family. Her execution and attention to detail is far superior to others in the import motors field. We traveled over an hour to take delivery of our new car and Shay stay well after the store closed to ensure that we were taken care of. I will definitely be back and I highly recommend.

Janelle Randall

Cory in VW service was fantastic. After having two less than stellar experiences at another SW Michigan dealership, Cory was a refreshing change. He was considerate of my time and even checked to make sure I made it home after we picked it up. Thanks Betten.

Lois Bordewyk

I have been a customer of Betten Imports since 1962. I always received great service. I just bought a new car and once again the staff was wonderful to work with.

Ray Gundy

I am another repair shop, have a employee that had to have emergency surgery and will be out for 3 months, he took customers vehicle apart and then had emergency. called and asked for help with service procedure no one will return calls. left messages for service manager Jason, no calls in three days I even called to talk to general manager, left message and again no call. called back for 4th time and was told we cant help you, I buy parts from dealership, but not no more, I think it said that you won't help,

Annette Shafer

Hi there, My name is Annette Shafer. So far, I can't say enough good about this dealership. I am very impressed with the very professional and friendly staff that they have. I have personally met Shay Straayer, Eric Mock, Paul Vanderhart, Dominic Jackson and they are all are very nice and helpful. You will leave satisfied and happy, so come on in and check they're inventory out.

Daniel Estrada

We had a great experience buying a new Volkswagen from Betten Imports. Chris was able to answer all our questions, provided the right amount of follow-up (not too pushy), and went above any beyond to make sure we were satisfied. We look forward to working with Chris and his colleagues again in the future.

Jon DeBoer

What a fantastic shop. Really treat customers right. Never take you Volvo/VW/BMW anywhere else.

John Doe

Go in n out, no luxury feel or treatment, received far better dealerships service when bought car 1/4 price

Chuck Gray

Went to Betten because we were in the market for a mid-size SUV and they had the vehicles we were interested in on their lot. We realized that their used vehicles were in much better condition than any other vehicles we'd seen @ their competitors. You could tell that they put forth the effort to touch up paint, remove scratches, detail the interiors, fix any dings or dents, etc., It made a good impression on us. Jimmie Howard was the sales consultant that assisted us during our visit, he was busy but handled the client juggling very well and gave us feedback on the cars we looked at and set up the test drives. That was a Saturday and we purchased the car on Monday. We haven't had the car long enough to access the quality of the vehicle but I can say that the experience with Betten, Jimmie, the other staff was very positive.

片岡博行

I just bought a new car at Betten Imports. Sales staff worked very good. And also his cooperation was very helpful for me.

don goodenough

Kevin did a great job making sure I got the exact vehicle that would suit my needs. I do a lot of driving with in home health care, and needed something that was comfortable and reliable in any conditions. Great personality and followed up to make sure I was happy after the purchase and answered any questioned I had. I would highly recommend that you stop and see him when shopping for a new vehicle. Thanks Kevin.

pokafu karenni

Worst dealer in Grand Rapids, don’t waste your time coming here.! You will lose a lot of money.

Tim and Camie Sleeman

Great customer service from Matt and easy to schedule additional service on Wednesday!

Steven Patterson

Just recently bought a Jetta from Keith. He was able to find me a car with everything I wanted plus more at a great price. Less than a week of having the car I started having transmission issues. Keith made a point to get my car in the shop asap and took care of everything! I could not be happier with the service I have received and will definitely keep doing business with Keith in the future

Szymon Machajewski

Excellent and patient sales folks. A great business center to catch up on work. Overall, good time to buy a new VW.

Antonia Galaviz

Very polite and at your service

Kevin Hirzel

I had a great experience. I got a great car at a great price and was in and out the door in a matter of hours!

Sarah Fahrenkopf

I had the great pleasure of working with Tony to find my dream car. Tony was extremely knowledgeable about the vehicle and was very accommodating of my family's busy schedule. He helped us stay within our budget and made the buying process seamless. It is rare to work with someone in this field as kind, compassionate and honest as Tony.

Skye Bryant

A little over a month ago my husband and I purchased a Hummer H2 with 109k miles on it. This vehicle has a 6.0 motor in it, and if you know anything about these motors you will know that they are made to last. A week ago we got into our Hummer and there was no oil pressure. We had a mechanic come to the house and upon tearing everything apart they saw metal shavings in the oil pan. Metal shavings that came from the motor. We now have to get a new motor which is estimated to cost $5800. We havent even put 1000 miles on the vehicle while we've had it, but because it is past 30 days since we purchased the vehicle the owner refuses to help with the repairs. While signing for the papers the salesman tells us, while they were doing the oil change, they put the wrong filter in. Thinking they fixed their mistake and put the correct filter into the vehicle we finishing signing papers and drove home. Well the engine wasn't getting oil like it should and now we have to pay thousands of dollars for a new one. If you are looking to purchase a vehicle I would recommend not going to Betten Imports or any car dealership affiliated with the name. The owner refuses to help us after spending $25,000 on a vehicle from them. They also owe us a set of keys that we have not recieved and when we tried calling to speak with the owner about the motor issue, we had to leave multiple voicemails and it's wasn't until a week later that he replied. Again I would recommend staying away from any Betten affiliated dealerships.

Ranetta Whiting

We got off on a rough start but we came to an understanding.We are only human.And yessssss I can do business with them.The crew was cool.And some times you have to understand it's a business and they are trying to help you with your car.I just took it personal not cool on my end.But now we good,cory seems cool.And I am sorry.Some times you just have to listen and not take it personal real talk.They have my business from now own.

Dan Hirsch

Betten Imports is a great place to buy and service your vehicles. Steve at the VW service counter is excellent! He is great to work with and ensures your vehicle is well taken care of while at Betten. He is friendly, professional, and extremely knowledgeable!

Andrea Rueckerl

Lucky are the people of Grand Rapids! When you have a car emergency on the way to a wedding, 12 hours from home, you can only hope to be in the vicinity of Betten Imports. Because this is what happened to us and I have to say when you are in dire straits and you find a place with the resources, expertise and customer service like Betten Imports it is a huge relief. We (barely) made it to their place and from then on we couldn’t have been in better hands. It was like the moment we drove onto their lot, our troubles were shifted from our shoulders onto theirs, and they didn’t mind. The trouble was immediately and accurately diagnosed, the needed part was in stock, they fit us into their schedule the same day, a shuttle service brought us to where we needed to be in the meantime, the car was ready when scheduled, and that all for a very competitive price. It is one thing when you bring your car regularly to a dealership for a checkup and you get good service but I feel the true grit of a place comes out when there is no hope of return business. We couldn’t have asked for more professional, knowledgeable, customer oriented treatment. It was a truly awesome experience. Thank you to all for what you did for us that day.

Tia Huynh

I had an appointment this morning at 9 a.m. to get some recalls fixed on my car. I dropped my car off last night so they would have it this morning. I get a call at 3 p.m. and I am told they have not started working on my car yet. They said they got too busy and did not have time to do it. I made this appointment about 3 weeks ago and there was nobody else on the schedule besides me. I live about 30 miles away from this dealership and I needed my car back so basically I made an appointment for nothing. It wasted my time and my gas. I would not recommend this place.

Ellen Stowie

I brought a situation to the attention of the dealership and it was taken care of. Glad to see that.

Mitchell Repp

I worked with Betten Imports over the course of 1 week. Cody, my sales rep, was very helpful and went out of his way to make my experience phenomenal. I would recommend anyone to shop for and purchase vehicles here. GREAT experience.

Chris Houseman

I always deal with Cory and Matt in the VW service department. Over the years they have been very helpful with my GTI's warranty work. Very professional, and genuine. I really appreciate that type of assistance.

Anthony Dipasquale

I had the pleasure of buying a pre-owned Acura with Keith at Betten. I met his sales manager who gladly shared maintenance records of the car with me. I had been trying to buy a vehicle on Facebook Marketplace, but I found the sellers were less than honest about the condition of their cars. We negotiated a good price at Betten and the car is exactly what I wanted. So nice that Betten had serviced the car properly. Highly recommend Betten if you are looking for a pre-owned vehicle. Keith is an excellent sales person.

JR BTT

Service is expensive. Parts guys are knowledgeable and well stocked for my lemon of a Volvo. I think they only had one bad model year though because most Volvos run forever.

Dean Bartholomew

No longer incredible quality and longevity, they are still very good. Something for everyone Volkswagen Volvo the Mercedes My Mercedes is made in America "Sweet home Alabama.." Oh well reasonable price for what they are getting and very safe vehicles:..

Lilly Mom

Love the staff and service department. Jim is the best as he is always super helpful and great to deal with.

Rudy Malmquist

I am only rating with one star because I can't go lower - terrible experience almost every time with both sales and service - bunch of morons with no concept of what the word 'service' even means. - I'll take my business elsewhere.

Mark Blodger

Jimmie Howard is the best. He watched for the Service Manager's car to come up for resale, called me and we got the deal done in a day. Super dealership, stellar service department. Love my "new" 2013 GTI. Thanks Jimmie!

Kathleen Goldsmith

I brought my Mercedes to Betten with a couple minor issues that I was made to feel like I "made up" at another dealership, and they were unable to fix them. It truly is a frustration when you are told to bring in your vehicle again and again with no results. I decided to come to Betten even though it is a lot further from me and I am so glad I did! My Mercedes was perfect and Betten was a joy to deal with. I will come here from now on.

Kristin Haartman

I went to Betten Imports after seeing a Volvo online. I received prompt email response to a posted question. I worked with Diego Lopez in sales and it was a pleasant, non-pressured experience. I received a very fair amount for my trade in. I would highly recommend working with Diego for your car buying experience. The service staff did an amazing job on detailing the car and I will get free car washes for the life of the car. Great experience overall.

Kamran Ilyas

Had a great experience overall. Due to my busy schedule One of there guys Kevin Peterson helped me a lot in going through all the process, would definitely recommend this place.

Patti Smeelink-Keim

A Mercedes is really not that much more expensive than a KIA. I currently have a Honda CRV and was looking for another smaller SUV. I purchased a Mercedes GLA 250 from Betten Imports. The salesman, Jimmy has been working there for 20 years. He was very knowledgeable. They have very good warranties with their vechicles and they only need oil changes every 10,000 miles.

Sharese Session

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Brian Sinnott

I expect return phone calls when I leave a message for the service adviser. After over a week of no response I finally tried calling them again. After getting passed around the phone tree I was finally able to talk to someone who didn't offer much help. I consider this an indication of sub-par service and have no intention of doing business with Betten Imports in Grand Rapids.

Tom Fox

I had a wonderful sales experience with Betten Imports. At no time did I feel I was being too aggressively attended to nor did I feel I was not receiving the attention that I would hope for. Betten was juuuust right. After deciding against a new model, my salesperson had the presence of mind to call me when a used model became available and worked with my schedule all the way through the sale. The purchasing process was very fast and easy and the price that I received was more than competitive. I had already used Betten service in the past so it was very rewarding to me to be able to maintain my relationship with Betten Imports as I always find the experience of dealing with them to be wonderful.

Donovan SRK

Service quality is at Kia level. Salesmen are cold. Wish there was another Mercedes dealer in town

Cathy Walsh

I haven't been real happy the last few times I had to deal with the service department.

A G

My sales person was Monique Conkey, and because she was honest and efficient, I decided to purchase another vehicle from this dealer. I have been their customer for over six years now. I did not have any issues with any of their services. I would recommend this dealership to others.

Keith Tarchinski

I purchased a pre-owned Cadillac Escalade from the Betten Imports team about two months ago. Upon delivery an undetected major mechanical issue was revealed. I was anxious about this as I wasn't sure what kind of issues I would run into. Wow! I couldn't be more pleased. They took ownership of the situation and fixed my truck immediately. This told me they want me back as a customer, and I couldn't be more pleased with the transaction! Hats off to the Betten Team for this tremendous display of Integrity!

Krista Kappus

I purchased a brand new 50k dollar Volvo about 3 months ago fr betten imports. About one month in, the sunroof started chattering and struggled to close. I had a difficult time reaching the service department as they were always very busy and could not talk. After several attempts, and several minutes on hold, I was able to set up an appointment through the main secretary who would run down to the service department and ask when my car could be brought in. So this happened twice. Both times, my sunroof was ‘greased’ and sounded better for about 3 uses but always returned to the same awful sound. This most recent time, I was shown when I picked up my car what was done. There was grease smeared all over the sunroof and not cleaned up. The service employee made mention that it should have been cleaned up better but made no effort to correct the issue. I am frustrated for a few reasons: 1: I have a new, expensive car that is not working correctly 2: the service department is near impossible to talk to 3: when my car has spent several days in service, the problem has not been resolved 4. I will likely need spend 30 + minutes on hold to reach someone to schedule a new service appointment that may or may not fix the original problem 5: when my car is returned, it is not clean

Timothy Long

The salesman Diego was great to work with and did everything in his power to make the process smooth (recommend), the truck I bought was a good deal with a few hiccups, But once we had gotten to the finance and insurance part everything just went down hill.... the lady who usually does it was absent that day and the lady who took her place was rude, inconsiderate, and just wanted to get the process done... any question I asked her, she just gave a snobby remark and then she told me that I should use my temporary address of the contract and said that it wouldn't effect anything... today I just found out that it has been reported on my credit as a new address and has messed up my insurance, among other things... STAY AWAY...

Malachi Welch

I was very pleased the service and the service men was on it . Thanks

Pamela Idema

Great service, immaculate facilities reasonable time frame

T. Miller II

Shenanigans. First trip we walked in and were ignored. I mean stood there for 15 minutes and were seen but completely ignored. Wife wanted to test drive the Tiguan, so we went back a few more times. In the end our sales rep sealed it by saying one thing in the parking lot but another in the office. Outside: "If you put a deposit on it we can hold it for you a day or two, then if you decide you don't want it, no problem, we refund the deposit." He referenced "Caesar's Thumb" in a joking manner. Inside, when I offered said deposit so we could think about it for one night: "Just a minute, let me go get my manager..." Manager was only interested in making the deal right then. It was the day before the end of the month, so my guess is they really wanted to sell a car. At that point the sales guy gave a five minute speech about how we should also buy the leather protection package, and he has it on his own vehicle, and if they can't get the stain out they'll replace your interior... and on, and on. We politely excused ourselves and never went back. I did give a second star as thanks for teaching us how to shop best for cars by the tremendous example of how not to sell. If you want pushy sales people (when you can get their attention) that don't listen, give you their resume twice (forgetting they've already mentioned their years of experience at a different brand), give this place a try.

Lin Sprik

I had the pleasure of working with Shay Straayer in the leasing of my Volvo SUV this past week. I've been a Betten customer for the past 10 years and love the attention and service provided. Shay was absolutely the best; so attentive and committed to making sure I was comfortable with the operation of it before leaving. She called me a couple of days later to check in and see if I had any concerns or questions. I highly recommend Shay and Betten Imports!

Nicholas Vander Veen

Worked with Tony here. Guy is a great salesman and works hard for your business. Will do business with him again and highly recommend him and Betten Volkswagen.

Isaac Brasser

I went in to trade my salvage title crosstrek, they gave me a great price in trade for a Subaru BRZ, I dealt directly with Keith Yeager, was very impressed with him, at times I felt rushed by Monique during signing as she was giving me the papers I would look to kind of read through what I was signing like anyone else would do and she kept pointing where to sign very impatiently but it was near the end of the day and people wanted to get home but found it not very comforting. Other than that Keith was a pleasure to work with and he will definitely have my business in the future.

Ian Olive

Happened a few months ago, but I wanted to look at some of the used VW diesel on the lot. I work in the auto industry and have a very solid knowledge of cars but I came into the dealership not trying to be a know it all. The salesperson was nice enough, but kept telling me diesel was not what I wanted.I am one month in with my Mercedes diesel and it is the best car I have ever bought. Just maybe let customers who know what they want, get what they want.

Shawna

Paul found the new Mercedes I wanted very quickly, nice to talk with, good knowledge about the vehicle. Nice place, will go there again if I need. Will need service once a while, hope it as good as Paul.

Jarret Swales

Bought a 2019 GTI S here on 06/28/2019. Keane was the salesman, the experience was quick and easy. I basically bought the car entirely through email! I will update later after I have some experience with their service department.

Shirley Johnson

The customer service department consistently provides exceptional service each time I visit the 28th street dealership. They are friendly and knowledgable. I feel valued and not taken advantage of because I am a woman. Shirley Johnson

Aaron Dake

The service department is the best I've experienced anywhere. Their knowledge and attention to detail seem to be second to none, and their rates are very reasonable. While I have an older vehicle, they still treat it like it was new. I may pay a little more to go with them, but they go the extra mile everytime, and the piece of mind I get with knowing it was done right keep me coming back. Customer for life!

Wendy Gartner

Purchased a used car and Diego Lopez was my sales person. I found Diego to be knowledgeable, helpful and never pushy. He explained all the in's and out's of the car and even blue toothed my phone to the car before I test drove it. Diego was responsive and quick to return calls. Even after the sale was complete and there were a couple repairs, Diego never left me hanging or made me feel second best because the sale was done. He even returned my calls on his day off. I found everyone at Betten helpful and will be returning to Betten for any car purchases in the future. Thanks Diego!

Dave Hubbard

Always great service, pull in for an oil change unannounced and you're still in and out pretty quick. Great service lounge, fresh cookies and decent coffee and strong wifi.

Ryan Bailey

Definitely wouldn't recommend for purchasing a used vehicle. Walked in yesterday around 700/715pm, cash in hand (unknown to them), hoping to convince my wife of jumping for a used Q7 or similar. Overall very unwelcoming. Todd(?) made it a priority and stated three separate times that he was leaving at 8 regardless of our intentions. “We don’t do test drives this late.” I understand we came in towards the tail end of a long day, and I am sorry about that, however, my wife and I don't both have 8-4 jobs. Word of advice, if you want to close by 8, change the store hours from 9am-7pm on Wednesdays. There is a reason Fox group is the largest in GR and you proved it yesterday.

Katie Barcelona

I got a recall fixed on my Volkswagen, I made an appointment ahead of time. They were courteous and it took less time than they told me it would. My car was also washed when i got it back.

Vanja Vidojevic

Corey at VW really went above and beyond. He has amazing reviews for a reason!!! Got my car covered by the extended warranty and replaced the ECM with basically no charges. Everyone was patient and took time to explain what was wrong and what will need to be replaced and how the diagnostics works. I really recommend this dealership! They really took care of my car and I will continue to do business with them!

08-21-19 Melanie Trevino 11-21-19

My experience at Betten Imports was absolutely amazing thanks to Tony Rodriguez! He did an outstanding job with everything and was very helpful throughout the whole process. He without a doubt made a usual stressful process into a very smooth and pleasant one! I couldn't be more appreciative for all his help!

HONEST ABE

A lot of reviews about how poor the service department is.....and it's all accurate! There's zero pride in the work here, in the treatment of customers, in the standards of service. Chris and Kim Smith.....your review is outrageous if it's true, you should sue the heck out of them. They really don't care, clearly the owner isn't even smart enough to pay a social media/seo company to auto-respond to reviews from customers. They're making enough money to pay their dues at the country club, so why would they care right? Shame a business can get this big, being run so poorly.

Abby Ferris

I recently bought a 2013 Volkswagen Passat from Betten Imports and I just love it! I've only had the car for a week, but so far I'm really excited about the purchase. Diego was great about helping me find a vehicle I liked, and he worked really hard to make sure I was able to leave there a satisfied customer! I would most definitely recommend Betten Imports, and Diego specifically!

Phillip Stawski

Check engine light came on this weekend in my wife's Volvo XC70. Which up until today had been serviced exclusively at Betten since we moved to GR in 2016. I stopped by dealership this morning and asked if they could check to code to make sure the car was safe to drive. Side note, she's 9 months pregnant and primary transporter of our toddler. Imagine my disappointment when the service host said, "No, sorry we're too busy." I drove down 28th street to O'Reilly auto parts and it took the gentleman 3 minutes to run the diagnostic. Shame on you Betten.

Norman Brohl

Today I tried to schedule an appointment for service for an under warranty Mercedes. I was told the earliest they could get me in was in two (2) weeks. I asked what would they do if I had a no start condition, and was told it would be the same. Called another Mercedes dealer and made an appointment this week with a loaner provided without me asking. I cancelled my two (2) week appt. Very disappointing.

Sue Hayes

Jason with Volvo in service dept is the best service advisor you could ask for! He’s attentive, honest and devoted to giving the best experience, even when your car is not working well. He really goes above and beyond. Betten and customers are lucky to have him! Thank you Jason....

Ann Ln

I have an quick start issue for my Mercedes Benz gl450 and it’s been repaired for 4 months and it still has problems and every time it get worse. And then I decided even though that I would lose a lot of money I would sell my car.

Bruce A.

I purchased a used car from Jimmie Howard, and a problem developed with the car. It was completely handled by Betten! I even had a loaner during while my car was being serviced. Complete satisfaction and I have my car in great running shape!

Patrick Killeen

Not only do they have 3 incredible car brands but they also have incredible service and staff. Never been disappointed and they keep breathing life into my 2004 Volvo and I couldn't be happier.

Elissa Hudiara

I had a truly outstanding experience at this dealership. I bought a 2015 Volkswagen Jetta for a steal of a deal, and the dealership interest rate was only 1.9%. They beat even Lake Michigan Credit Union for financing. That was a nice surprise. The salesman, Jimmy, was really knowledgeable and helpful. Not pushy at all. I think I'll be buying all of my future cars from here. They are phenomenal.

Todd Schorr

I puchased a used car from Betten and had a great experience. Our salesman Cody was very helpful and we couldn't be happier with our purchase. Would definitely recommend them. Great selection and service.

Chad Kirkpatrick

I had the opportunity to work with Diego in the used car department and Shay in Volvo financing. I have never been so impressed by the high level of customer service I received before, throughout and following the sale. They have great quality cars and were great to work with through the process! If you're in the market for a new or used car, go with Betten!

Chelsea Warne

We purchased a 2019 Volvo XC40 in June 2018 from Shay, who was at the time the Volvo sales manager. We heard mixed reviews from many about the service they received from the dealership, but we were so impressed with Shay and her knowledge we took the chance. When the car was delivered, the initial detail was lacking and Shay made it right. Soon after this, she left the company from what I heard was discrimination and harassment — not okay. To make matters worse, a SRS Airbag warning light went off and instructed me to drive the dealership immediately. Over the next year, we spent more time at the dealership than I ever imagined. The car turned out to be a lemon without anyone at Betten (besides Jason in the service department) acknowledging our frustration or disappointment. Not to mention, I was left paying for supposedly one of the safest cars one can buy, with airbags that may or may not work. When we had to meet there to surrender the car this week, no one approached us, apologized, offered to help get us into another car... instead I assume the new Volvo sales manager signed off on paperwork and then proceeded to be extremely condescending and rude to the rep from out of state who handled the surrender. In addition, we had to wait another hour for the notary to return, so there was again a blatant disrespect of our time and lack of planning on their end. Finally it’s worth noting, the dealership environment is outdated and tired. Surely you’d think the only Mercedes and Volvo dealership in town would step their game up, especially being one dealership among many on 28th Street but if they continue to provide a complete lack of service — who knows if they’ll even stand the test of time. Go anywhere but here.

Katie B

The service department is extremely rude. The last time I was in for a simple oil change it took them a total of 2 hours to complete it. It was during the week in the middle of the day. They have a sign saying that it will normally take a little under an hour. So, I went up and said I have been waiting for an hour and a half. The man asked me if I need to be somewhere.... and that it would be another 20 minutes. I found that question appalling and I don't think customers should have to justify their daily plans to receive better service! Today I called to receive a quote for a service that they informed me I needed at my last service. The service guy talked over me, had a horrible tone as if I was putting him off, asked who told me I needed that done to my car(they did) and then told me that they wouldn't be able to quote or even give an estimate quote. I have never been spoken to like that by a customer rep in my entire life! The manager should really care about the tone their employees speak to their customers in. Get it together and treat your repeat customers with a little respect. Customers, look elsewhere. I called a different place and they spoke to me with respect and patience. DO NOT GO HERE! - I am not interested in discussing it further. Not worth the hassle.

Kenny B

Drew in Mercedes service is a top notch gentleman!!! Thanks Drew!!!

Kati Schwartz

I worked with Diego Lopez back in 2013 in leasing a MB C300, then I purchased a Volvo and now a MB C450AMG. I live in GA and cannot tell you how wonderful his service is. I will fly into MI to work with him. He has a great charisma and a wonderful understanding of what the customer wants and needs. I would HIGHLY suggest going to see him if you're interested in changing up your car situation. He is quick to answer any and all questions and VERY informative. Not to mention he is a lot of fun. 10/10!

Alem A

I had numerous questions regarding my Volvo. In the parts department,Todd Shively, answered all of them and checked with the technician just to make sure that I was getting the most accurate information. Afterwards I bought the necessary parts and fixed all of the problems. Thank you Todd for your help and friendly demeanor. I will refer my friends to this place as well.

Deb G

This is my go to dealership for new, used and service.

Newlyn Wing

Quick and hassle-free service made getting a car here easy and a great experience. Got a used 2011 Jetta and am loving it. No problems so far and the staff was extremely helpful. Diego was the salesman that helped me pick my car. They also have a very nice lounge for when you are waiting for paperwork or repairs. I would definitely recommend checking out Betten Imports for your next car!

Nate Niewiek

Called on a Thursday morning to get a quote on a Volvo... talked personally with someone at about 5:20pm and they said they were too close to closing and couldn't give me a quote, but they would be getting that quote 1st thing Friday morning.... I waited until probably 2pm... no quote... called 2 more times... no call back... called again Saturday afternoon because I still hadn't heard from them... I finally called and got the guy who was supposed to be giving me the quote... he said hes been very busy... he finally sent me the quote and it was incomplete... didn't have 2 of the vehicle quotes that I asked for... they have LOST my business... and I strongly recommend not to use them..

alphonso brebenel

First encounter was back in 2008 if I remember correctly. Took my wife’s car for an oil change ML320CDI. Before I left the parking lot I pulled out the stick to double check the oil level. The oil was totally black. They did not change the oil but they charged me for. Finally they agreed the oil was not changed and the oil was changed while I witnessed it. Two years ago I took a GL450 for tire swap, winter to summer. They punctured one in a wrong location (according with them), therefore I ended up buying 4 tires. A month ago I took the GL450 for its annual detailing. They damaged the electrical cylinder for trunk door, rear wipe, the trunk door is all scratched up, the glass of the trunk door scratched up, even the windshield has two scratches. Engine compartment was not cleaned, scratched trunk door inside panels. Initially they promised to fix the problems, they replaced the wiper and electrical cylinder but they don’t want to fix all scratches, replace scratched glass etc.(although they promised. A good brand ruined by poor service. The service adviser, the owner of the dealership don’t answer my phone calls or respond to my voice messages.

dave eberhard

Very Knowledgeable and friendly staff! This is the place to buy your New or Used car!

DeVon Swihart

After driving 100 miles west to the Autobarn Countryside Volkswagen dealership in Chicago and getting frustrated with their pricing games, I drove 100 miles north to Betten Imports in Grand Rapids. I had completed my research online and narrowed down my choices to three cars at three different dealerships. Jimmie had responded to my pricing request shortly after my inquiry. I had set up a time to meet with Jimmie and I knew which car I wanted to test drive when I arrived at the dealership. During the test drive, Jimmie was very helpful and seemed very knowledgeable about Volkswagen. Doug, the pre-owned manager, introduced himself shortly after Jimmie and I started to negotiate our deal. Doug seemed like a very honest person to work with and showed me the method used to set the asking price. Doug also helped with the final negotiation. Jimmie and Doug suggested Volkswagen for our financing and were able to beat a very good 2.9% rate from our bank. I was very pleased with my experience with Betten Imports and I hope to make additional purchases in the future.

Kimberly Peterson

I went with my daugher to purchase her first car, i crawled under it, etc. I did the best I could as my dad always did this and he had just passed away. I had to leave and my daughter was going to go back with what paperwork she needed. I was unable to go back with her. But while i was there, I asked if the car had been in an accident, due to I could see where the paint changed and the tach and one other one on the dash was cracked and the guy said no, but he would get a carfax and send it home with my daughter. I realize in buying a used car it will not be perfect, however lying to someone is poor ethics. They had a sticky plastic on the carpet in the front seat, I assumed it was to protect the carpet until she got mats. We pull the sticky plastic off and what do I find, the carpet is ripped almost in a circle to where you can see the material that is under the carpet. The same side as the cracked part of the dash, paint issue and the front inside the grill is all cracked and buldging out. It actually looks like it is getting worse. The air dam is broke, there is a bent screw towards the transmission area and on the drivers side (where all of the problems are) the headlights do not align up with the car the same as the right and isnt even hooked in. When we arrived there, I asked the manager if they do inspections on their used cars, he stated yes, we fix what may need fixed, otherwise they go to auction. What a bold face lie. This was bought a week and 1/2 ago, I have left a couple messages now and cannot seem to get a call back. We actually were going to take the car back while it was within the 3 day law in michigan, but we were told this could be made right. Now the guy doesnt work there anymore. How convenient! They didnt even fill up her transmission fluid, nothing. I have bought several cars in my years, most new but a few used and this is the poorest deal Ive expierienced. I knew I should have went out to Muskegon's Betten. I hope they fix this mulitude of lies or I have no problem pursuing the matter.

Patrick Burrell

Working with Keith Yeager at Betten Imports was a pleasure. He was knowledgeable about the features of the car we bought and committed to helping us make the right purchase decision. I appreciated his sense of how to talk to us about both performance and luxury. Keith enthusiastically took care of us and got us into our (perfectly detailed) car easily, quickly, and confidently. He even found us a better interest rate on our loan! Talk to Keith if you need a Volvo or Mercedes.

Armin Puskar

Expensive, nice staff, complete ripoff and dont buy a Volkswagen they are horrible. Try Honda or Toyota.

Beth Haverkamp

Very bad experience with this company! I do not recommend!

samuel carigon

Keith Y was awesome to work with! Helped my wife and I find an amazing car at the right price! Great attention to detail by him and the rest of the team, we felt very appreciated and well taken care of.

Summer Schaddelee

I had the pleasure of working with Diego, he made my first time buying the perfect car easy and painless. Everything was so quick, and all the staff was very helpful. I would most definitely recommend Betten to anyone looking for a new car!

Matt Emery

Best experience so far. Only my third experience buying a car from a dealer though. Jimmie was very easy going and could not have made my experience more pain free. I got the car for the price I wanted without a hassle. We will see if how the car performs down the road, but the buying experience was first rate.

Alex Doty

Great experience at Betten Imports. Diego helped me with the car I wanted and he was very helpful with whatever questions I had. I definitely recommend doing business with Betten Imports and I will be buying all my future cars from them.

Sandy Trammell

Quick and easy purchase just wish they would have been a little more throw in looking at the details. I would have saved us an extra trip back to the dealer.

Angelica Zahrt

We visited this car dealer on 10/29/2014 and had a check to buy a vehicle. The salesperson Diego told us that he would get the car ready so we could test drive it. We were coming from an hour away, and when we got there he was doing the financing on it for another couple. I offered to put a downpayment deposit on it, but he did not let me. He is not someone I recommend doing business with.

Brian Lam

We had a great experience buying our Tiguan at Betten. Monique was very helpful in finding us the exact car we wanted even though it wasn't on their lot. She found it quickly and gave us a price we were very happy with. They took care of the title transfer for us ahead of time, and their credit application was quick and online so our time at the dealership purchasing the car was quick as well. Monique was very thorough in going over the car with us. She was polite and professional. Their finance agent was extremely helpful too, and very friendly. My wife's phone had no charge to it when we walked in and she charged her phone for her while we filled out the paperwork. Overall top-class experience!

Melanie McKuen

THE worst customer service in town for a luxury brand.

Michele Baragar

I just bought a car with Keith, I basically told him what I wanted and my price range and he found me the perfect one! It was super painless and quick process. I never felt pressured and was very happy with the customer service all around! Definitely will be shopping at Betten from now on for my vehicles! - Also to add keith has been quick to answer any and ALL of my questions during the learning curve of the new car

Mindy Fonger

WE WORKED WITH JIMMIE HOWARD ON A MERCEDES GL, WHAT A NICE AND HONEST GUY! HE MAKES YOU WANT TO BUY A CAR FROM HIM AS HE IS NOT PUSHY NOR MONEY HUNGRY ( WHICH IS RARE)! HE TOOK THE TIME TO EXPLORE ALL THE OPTIONS WITH US AND EXCEEDED OUR EXPECTATIONS.

lee meyerhoffer

We recently purchased a Volvo S60 T5 AWD from Betten and I had an outstanding experience. The staff was exceedingly helpful, and not in the least bit pushy(which I've experienced with other dealerships). Shay was the associate I dealt with, and she was very knowledgeable, professional, and sincere. I will definitely be buying a vehicle from Betten Imports in the future. My wife and I couldn't be happier with our purchase and experience here.

Jermaine Taylor

I have bought 7 brand New vehicles from Betten Imports in the last 15yrs. The way I have just been treated is disheartening. After purchasing this many vehicles from one dealership and being addressed by first name bases when I enter the dealership, I thought I was somewhat like family. I guess our relationship was a oneway street. Two Mercedes Benzes later I'm receiving a balance of 1200.00 the first time from a "Pull Ahead" lease and now 610.00 dollar balance is confusing. I spoke with Jimmie Howard from Betten who was my sales person for all those years, I truly believe tried to pull a fast one. We paid a 3000.00 down payment even though we're relocating to another state for this new lease and they're stating that we owe a balance. Now they do understand I have paid close attention over 15 yrs to the lease process, and know when you get a payoff, that's all the monies owed. Dominique Jackson did the financing paperwork and somehow forgot to add one or two payments? Not possible!!! Someone pocketed some of that deposit and I'm not having that. This is how Betten Imports do there super loyal customers? If so, watch out new customers!!! This is not over by no means Betten Imports of Grand Rapids, MI.

Jack Befus

I bought a car here recently, and had the great pleasure of working with Aaron. I was really happy with the overall experience, Aaron did a really great job, but would like to recommend that the management check into a few opportunities for improvement. First, the warranty information was not accurately reflected in the signature documents. I was told this would be corrected. Second, I noted that the company they use for extended warranty insurance does not enjoy an overall favorable rating with the Better Business Bureau. This is being looked into by the dealership. Overall, very pleased with the dealership experience.

Dave Kinney

Jason, the Volvo Service Manager, was very professional and knowledgeable. He is always this way and made sure everything was just right with my 60,000 mile check-up for my First Edition XC90! The service staff and technicians are professional, respectful and knowledgeable.

Corinna Thomas

Great service. Good folks. Euopean feel. I am from Germany, the town where Mercedes HQ are. My family has a dealership, in Holzgerlingen, (BB/Sindelfingen/Stuttgart) that I grew up with. These folks are very good! Thumbs up!

Lindsey Martin

Very great service and people. They were the cheapest in the state when comparing prices on similar jetta diesels. This is my first experience with them and I will be going back for our next car. We worked with Jonathon in sales, very nice and helpful.

Miranda J. Bailey-Quick

I scheduled a service on my vehicle because the ABS/EPS light came on, as well as an oil change. My husband dropped the vehicle off to the Mercedes Service Department on Wednesday, June 21st. He was told it would be ready by noon. In the very late afternoon around 5:00 p.m. he was told it was not ready and wouldn't be ready. They provided a loaner vehicle for him and our 5 kids that accompanied him. The service department advisor, Jim, arranged to have the vehicle delivered to me in Gaylord on Friday, June 23rd around 11:00 a.m. I contacted Jim and he advised that there were difficulties and they had to flat-bed my vehicle back to Grand Rapids from the Big Rapids area as a belt that was replace snapped. I continued to follow up with Jim over the course of the next couple weeks and he advised he wanted to make sure everything was correct and that nothing would happen again. We made arrangements to have the vehicle delivered back to me on Friday, July 16th. I met the driver at my house and as soon as I got there and got out of the vehicle, I said to him (Ron), "do you see that, it is sitting slanted." Ron replied, "It must be the grade of your driveway." Recognizing that Ron was not a mechanic, and just the driver, I didn't further the conversation. My driveway is approximately 100-200 yards, and when I drove the vehicle to the end, it was clearly not right. I turned it off and on a couple times hoping it would "reset" and the issue would resolve. I didn't even pull the vehicle out of the driveway and immediately call Jim to speak with him about the issue. We exchanged a couple phone calls as he indicated he needed to speak with the technician and call me back. During the last call from Jim, he advised he would coordinate with the Mercedes Roadside about getting a "flat bed" back to Grand Rapids and would coordinate having a driver ride with the flat bed and would have a loaner vehicle delivered to me on Monday. I advised I no longer had an extra vehicle at my house and really needed a vehicle. He said he would take care of it. After leaving a couple messages with no response on Monday, I took my vehicle to an ASE Certified Mechanic who advised, within less than one minute that the air bag was pinched and the proper precautions were not taken to disable the electrical system that adjusts the air rise system and when the vehicle was lowered from the hoist it pinched it. Since no response was received on Monday, I called two additional times before I received a call back from David . David said this was not their problem, that their technician wouldn't have done this to the vehicle. I explained I have 5 kids to get around and a job that requires me to drive a lot for court appearances. David didn't seem to care and said it wasn't his problem and he didn't know why Jim promised to have a vehicle to me on Monday (yesterday). I asked to be put on the calendar for a loaner in the interim time until I could figure out what to do. My husband then called and spoke to David and David conveyed to him that this was not their error and that they weren't going to be responsible for this and that he wasn't providing a car, that he has already went above and beyond for us. Any time I need work I bring my vehicle to Betten Imports and am treated with courtesy and respect; except this time, which has been a dismal disaster. I'm so thoroughly disappointed with this experience.

Kim Wright Maurice

The service that I received was awesome! Matt did an excellent job of diagnosing the problem w my Passat. I thought the service was great, pricing was fair, and they were all very friendly and helpful. I had been to 2 previous places who did not give me their time and gave the wrong answers. Betten was great!

Joe Karns

Good service and work but didn't end up having a loaner for me as planned. We found a way to make it work.

SUe Charles

We're gotten two vehicles from them, and will continue to go back. They are very helpful, and enjoyable to work with

Jim Bucher

This shop always does good work.

Chris and Kim Smith

The sales process was flawless. The service department however... garbage. My Mercedes was in for warranty work when Betten allowed another customer to GET INTO MY VEHICLE, while it was INSIDE the building. That customer proceeded to back my vehicle into another vehicle, damaging my rear bumper and back quarter pannel. THEN, They provided my Name, address, personal cell phone number, and my vehicle information, including VIN to the driver whole wrecked MY CAR who proceeded to pass it on to his insurance company, and I get a call from THEM! UNBELIEVABLE! My information "should" be protected by this company, by law, instead they pass it out freely to whomever asks. This customer then made false claims to his insurance company, telling them directly that he had permission from me (by name) taking several hours out of my time to correct his lie While still wondering, how did he get my information and what is he going to do with it. To add insult to injury, Mr. Betten dodged phone calls and ignored attempts to reach him until I showed up in person to discuss and demanded to see him. There still, a month later has not been a complete resolution to the bill, insurance claim, my depreciation or even an apology. Beware..., don't buy here, certainly don't service here, and if you ever want to steal someone's identity, just call and ask for information, they'll gladly give it away.

Karen McBurney

Corey and the entire service department staff are friendly, helpful, and fast. The waiting room is clean and comfortable.

Sarah Arredondo

I had the most wonderful experience at Betten Imports! The sales staff(especially Monique) and everyone that I talked to or came into contact with was extremely friendly and helpful. They were upfront about all the fees and costs of buying my new Volkswagen, they were very knowledgeable about the vehicle and concerned with my satisfaction. I have purchased Volkswagen vehicles from other dealerships and have been less than impressed. It was refreshing to have everything be transparent and exactly what they promised. I would highly recommend Betten Imports!

Erroll Imre

Very impressed with this dealership. I bought a pre-owned Volvo that is in remarkable condition. I also got a very fair price on my trade-in.

Amy Vander Slik

I've just recently purchased my fifth car from the people at Betten and I had a great experience. It was the first time I'd worked with Jared and it was probably the best experience I've had. Jared was enthusiastic, knowledgeable and most importantly he listened to what I needed and wanted in a new vehicle and worked with me to make that happen. I hope to deal with Jared for all my future cars going forward, he did a great job!

Bryce Randall

I had a wonderful experience with Better Imports! I had recently lost my vehicle in a flood that hit Isabella county and was in a bind to lease a new car (I had to travel from Michigan to Georgia due to military training). My Sales Consultant, Jared Gipe, worked relentlessly with VW to get me the exact car I desired in as little time as possible. Long story short (too late, I know), the team at Betten Imports went above and beyond helping me during my purchase of a new car. They were kind, honest, and proactive - completely breaking down my preconceived notions that dealerships were "dangerous places" full of wolves to make a dime. A great thanks to Jared for all of your hard work in helping me! You were absolutely wonderful and I would encourage anybody to purchase a vehicle from you!

Joe Clemens

VW Service and Matt Sherman deserve another star. I’m treated so incredibly well here. This place always goes above and beyond to make things perfect. I cannot express how happy I am with them.

Sarah Miller

This business follows the poor (and often stereotypical) sales practices of a car dealership. The salespeople are not interested in your needs, wants, or concerns, but instead are interested in the sale. Do not trust what they tell you. Find outside sources to help you make a wise choice, and you must know cars, sales, and business practices to purchase wisely from this business. Buyer beware.

Kara Rozin

Jimmie Howard is the BEST to work with at Betten Imports. His genuine kindness and hospitality made me feel so comfortable going through the grueling process of purchasing a new vehicle. I visited four other dealerships before coming to Betten and I can say with 100% certainty that I was treated the BEST by Jimmie. This was my first time purchasing a car on my own (always had my father with me before) and I definitely felt the female "bias" at the other dealerships. As soon as I met Jimmie with his warm smile and welcoming attitude I felt at ease. He answered ALL of my questions and made sure I really knew what kind of car I was purchasing and that it fit all of my needs. He has even gone above and beyond and assured me I can contact him anytime I need to in the future regarding my car and he will do his best to help me with what I need. If you are looking for a previously owned vehicle, I strongly recommend asking for Jimmie Howard at Betten. You wont' be disappointed!

John Maloof

Worst buying experience I've ever had. I bought a used Cadillac Escalade from here 2 years ago. I was told it was a great car and very well cared for. I trusted the manager as I new him previously They took the car to clean it up before I took possession as there were some minor issues. While in their possession my wheels and tires were stolen. I was told they would be replaced with new chrome rims as they couldn't get the chrome rims from the 2008 model any longer. I had to literally wait months for this to be corrected and had loaner cars the first few months I had this vehicle. Once I got the new trims they replace them with painted rims that they told me were Chrome. They did give me compensation for the error on the rims. The problem was they also put old used tires on the rims with up to four plugs in each tire, (I had ask for new tires to which they agreed) I found this an issue they said put new ones on and they would compensate me for the tires and never did. Next the round of problems where the rear air suspension went out and electrical issues. The took care of rear suspension. Since then front suspension went out, brake issues, air bag issues, motor problems, whole power steering system replaced, power windows master system went out, the wheels they have me peaked and are black underneath, 2 door handles literally ripped out while opening the door. Needless to say Eric my salesman/manage won't return calls. Overall a terrible experience.

Ryan Mire

I have purchased two vehicles from here and have had service work performed and all I can say is WOW! What a great place! They also let me eat all the cookies I want. I'm like the cookie monster. The monster to all cookies!

Carol Hoogterp

Cory was very nice to work with. He had me serviced and out the door in no time. Thank you for your excellent help.

Colleen Perkins

Chris Huvaere is so helpful and enthusiastic, he makes spending that much money fun!!

Jessica Warner

From the minute my husband and I walked in to the dealership we felt at ease. I had requested a time to test drive a vehicle through their website and was responded to in a very timely manner. We were connected with Rick and he was great. We explained to him what we were looking for and our concerns with certain vehicles. He put our minds at ease and sat with us and explained in detail any questions that we had. Rick's excitement about his job and finding us the perfect car made my husband and I eager to buy from Betten Imports. Thanks Rick for all of your help!!

michael randall

Nice, helpful,and friendly

Jeffrey Rothstein

My husband and I bought a car at Betten Imports this month. Our sales person was named Randy and he was fantastic! He was very knowledgeable and thorough. The only negative came when Randy had to turn us over to his associate Diego. Randy had some other customers come in to pick up a car that they had purchased earlier. The comparison between the two sales persons was startling. Perhaps Diego is very new and has not received any training. That is what is seemed like to us. He was very flippant when he gave us the keys to test drive a car. We had already test drove one that Randy had prepared for us. Randy had turned on the air and let it run before we got into the car so it wouldn't be a hot car. Randy explained the cruise controls, radio, etc.. Diego just tossed us the keys to a hot car and sent us on our way. Randy could not have been more professional and Diego could not have been less professional. Further, Diego was consistently rude to my husband. He even made snide comments about my husband to me. I was very offended by his lack of manners and rude behavior. It is clear that Diego is not suited to deal with the public and should be kept away from customers. All and all I would give my experience a mixed review. Randy could not have been more helpful, knowledgeable, cheerful and kind. His 'helper' Diego should find another occupation. He is not suited for his current position.

Paul S

Nice cars and staff. Also visit Brian J. at the Sharpe Collection. He has vast knowledge of Land Rover, Jaguar and BMW and he loves his work.

Saddie Chiaro

I recently bought a new car at Betten. My sales representative, Kevin was wonderful. I had gone to 6 places prior to Betten and had terrible experiences. I knew what I wanted and what I was expecting for my trade. I had told Kevin early in the conversation, that if they couldn’t meet those needs then let me know and I wouldn’t waste my time. Kevin quickly went over things and was able to say they would accommodate that. When the paperwork didn’t perfectly reflect what I had discussed, it was edited and fixed within 2 minutes. I love my new car and would highly recommend buying a car from this dealership and working with Kevin.

eelkjenienke .

Monique was our sales person and we were very impressed with her knowledge of her products, she was friendly and professional. I came back in when it was Monique's day off and she had arranged for Collin, an associate and he was professional as well. Monique and team made the buying process a breeze. We highly recommend Betten Imports.

Chris sidock

Not willing to negotiate on price here

Shelly Cronk

This is a great dealership! They are always very nice and the service area is quick and reliable.