Reviews of Volvo of Wellesley (Car Concessionaire)

JoAnna Robbins

I had a coupon for a 24.95 oil change. My appointment was at 9:30am. The oil change ended up costing 69.99. They suggested I fix a small bulb and get new windshield wipers. I waited and waited with no information. When it was almost noon I asked what was taking so long and found out they did not have the wipers I needed. (It took almost an hour to put in the bulb?) I have never had such poor service there before and still don’t understand why my coupon wasn’t honored!

Sue Donovan

Their website was 100% updated and accurate which I appreciated. My experience was a smooth process from test drive to picking up the vehicle that I purchased. Mike was very interested in making sure that the car that I was buying fell in line with my wish list. I'm very grateful to the entire team at Volvo in Wellesley for making a big purchase very seamless.

Jasmine M.

The most beautiful part of my experience was my salesman John LaBruzzo. He is a great salesman , patient, he will come into the storm, cold or wet weather he will come out helping customers. That was the reason I was determined to buy my car in that dealerships. Thank you John!

Erik Oslowski

Recently visited the dealership for a great sales experience. I’d like to shout out John Labruzzo, for a great consultation. At the end of the day he helped me find the best car for me and I’ll be back to him next time I’m in the market for a brand new Volvo. If you want the honest and professional sales experience you should request him directly. Also impressed with the size of the dealership - it looks smaller when you drive by on route 9.

George Corbo

Jon was able to show me the differences between the models and relate it to what I was looking for. When we went out for a test drive it was very clear he knew what he was talking about because the vehicle's performance lined up with his statements. He did not pressure me the way most sales people do and overall it was a very convenient and quality experience. I hate going to dealerships but Jon made it a very easy day for me. Thanks so much Jon, I'll definitely come back to see you when I look for my next vehicle!

Ted McGlone

Great, attentive, accommodating staff.

Eric Knapp

Great experience with my 40K Checkup on my 2016 XC90. Chris and Steve in Service were really exceptional...keeping me informed of the status of the work and anything else I needed to know. Also had 4 new tires put in and they honored multiple competitive coupons which was great. Happy to have purchased at Wellesley Volvo and to do my service there. The visit ended up leading to us trading in the 2016 XC90 for a new 2019. We worked directly with Sam and agreed upon a good trade-in value and other value-added items to make the overall deal work and walk out the door with a new car and much lower payments.

Ben Westlake

Had an excellent sales and service experiences here. Its a shame they've not been able to carry out the planned renovations as the building is a bit of a dump, don't let it put you off however!

Diane Doyle

I called this morning as a new service department customer and they fit me in on my way home from work. The service manager couldn’t have been nicer or more helpful! Work was done super promptly. Will be switching my Volvo service to the Wellesley team!

Sally Smart

I had the best experience I have ever had at Volvo yesterday! Chris Casey was so easy to talk to and very clear as he explained what my car needed. I have never had such great service and Chris was amazing!

ibrahim semedzade

So slow and unprofessional.I bought my car on Monday,first they told me car has gasket issue,that will take an hour,then they told me it will take a day,next day I called 3-4 times,then they told me they just got part, they will call me on Wednesday,now it is Wednesday and they left me voicemail car needs some other parts and that will take one more day.Car stayed in dealership more than 60 days,they didn't check car.They have to fix all problems before customer visit.But they didn't do it.I think I will change my mind.Because my Volvo xc90 has only 25000 miles,but car already has a lot of problems.The car will be headache in future.Now they transfer my calls each other.

Laurena Mott

We had a wonderful buying experience here. Paul made us feel very comfortable during the whole buying process and was never pushy or secretive. Everything was very transparent. Thank you.

Peter Frechette

Very thorough preparation for service and excellent communication throughout the process.

Chris Barber

I have an older model XC70 with some sensor and system issues, and which had not been seen by a Volvo dealer in some time. Celeste and her team recommended a number of fixes after about 36 hours, which I’m sure that she and her team would have been great to fix. I chose not to have them perform the work due to the price versus the value of the car, but Celeste was very understanding to let me simply take the car back.

Dane Callow

Had a fantastic experience, honestly I couldn't be happier with how the whole process went from beginning to end. Jon and Sam were great, very nice, knowledgeable, easy going, and straightforward which I very much appreciate...especially when making an investment into a car. Jon was fantastic! Upbeat from the getgo. He listened, understood what I was interested in and focused on telling me about those items. He didn't push needless high cost features (which would have turned me away) or try and upsell me. He had an answer at the ready for every one of the questions I could have thought of regarding the car, from safety to child accessories to engine specs to storage space Etc. He also hung out and chatted as all the final docs were prepped, which was awesome b/c I've seen other dealers drop you as soon as you sign. Sam joined us to speak about pricing and options, which normally can be stressful, it wasn't at all in this case. Instead of all the traditional back and forth, getting up and coming back with another deal, we spoke directly about what we each could and couldn't do. The conversation was productive (a word I normally wouldn't use when purchasing a car), and it didn't take long for him to find a way that worked for us both. It was not a typical car dealership experience, in the best way. I was referred to Volvo of Wellesley from a friend, and will, without a doubt, recommend them to others. Thanks!!

Rebecca Bussaglia

Great experience!! My sales person Josh did an amazing job at making it so easy. Everyone I dealt with there deserves five stars!!! This was hands-down the easiest experience I’ve ever had purchasing a vehicle. The whole vibe of the atmosphere was so positive!

Sylvia Diaz

The Service Department at Volvo of Wellesley is superb. The staff is knowledgable and the service technicians are thorough in their maintenance. Your service advisor is good at updating and communicating with you during your service appointment. Any issues or questions that I may have had been resolved and answered to my satisfaction. The manager, Steve Moynihan leads by example.

Ge Chen

The Volvo crews were nice and professional. The maintenance job was done in a timely and perfect manner. Thanks for all the help!

Jessica Rosenstock

Great attentive staff at the dealership! I will definitely use them for all my Volvo servicing and future purchases in the future.

paul tomich

Excellent service...Nothing else to say!

Erik Miller

Barbara and her manager provided excellent service and attention for our purchase last month. Barbara was accommodating and knowledgeable. We are extremely happy with our purchase. Their inventory size allowed us to view several options and settle on the best one to meet our needs. We felt that all of our questions and concerns were answered and addressed. Thank you for the great experience, we love our first Volvo!

Robert Wolf

Best experience buying a car I have had in 20years!!!

Andrew Andrianopoulos

This is our 4th Volvo purchased at this dealership thanks to the exceptional customer service we receive from Paul Tallino and Sam Lee. My wife and I take the time to drive the distance because Paul and Sam make us feel like we are valued customers. I am hoping to purchase my 5th Volvo in the near future and you can be sure I will be back to see Paul and Sam.

R Barthelmess

This was my first time getting my car serviced at Volvo of Wellesley and I was so impressed with their customer support!

Michael Panza

Silvano is always so professional and great to work with! I’ve consulted him multiple times throughout the years regarding my auto needs and he has never given bad advice! His experience and knowledge of what is best for the customer is always apparent.

Doug McDonald

Appointment easily scheduled; waiting area was most comfortable; staff were very professional and welcoming, explaining procedures; job was done well and timely. Made me feel like I was their most important customer that day.

Ken Lizotte CMC

Took care of us as needed. Kept me informed and handled everything efficiently.

Diane Jaques

This was my first time at Wellesley Volvo. I was impressed with the staff, including the person who set the appointment, the service writer who kept me informed, and the gentleman who dropped me off at the Natick Mall. When it became clear my car would require significant service keeping it at Volvo for 2 days, they gave me a loaner car and I was able to keep my work appointments!

Sandra Anderson

Super friendly staff. Thorough service and even took care of inspection sticker for added convenience. Never disappointed here.

miiva3 .

The staff is professional, efficient, courteous and not pushy! They offer excellent customer service. Mike in sales is absolutely great to work with.

Kari Galuski

Buying our first car was effortless. Picked out the perfect used XC60 and were made to feel like we were joining an exclusive club! Paul made sure there was no pressure and reassured us each step of the way. He made the best of a busy day, and even stayed late to ensure I could drive home the day he promised. Front desk was always helpful and answered all my questions. I’m looking forward to working with this group and their new space down the road.

Sarah S

This is my second time purchasing at Volvo of Wellesley. John was extremely knowledgeable about their inventory down to specific features within a trim option. I drove a distance from home and he made it a one stop shop down to replacing the Velcro for my ezpass. An overall great experience, I would recommend to anyone interested in preowned Volvo!

Ronghua Chen

The representative is of very great patience. He provided very detailed introduction of the car. He was nice and willing to provide more help to the buyer. Thanks Jon!

Dorothy Vandette

Excellent and timely service. Very helpful.

David Shobeiri

I have been a car salesman for over 20 years and only a small handful of managers have been truly memorable during that time. John Montes was one of those few. He is hard-working, courteous, respectful, proactive, and always willing to help. I could continue, but to keep it short, he was simply a pleasure to work for.

Lee Carpenter

My experience with Volvo of Wellesley has always been excellent for more than 20 years❣️ The people who work there in every capacity are competent, friendly and kind and make me feel like one of the family. The work on my Volvos has been practically perfect and the two times (in 20 years) that there was an oversight or small problem, the service folks fixed it quickly with grace and no charge. I have enjoyed having Volvo of Wellesley in my back yard and will go anywhere to have this repair shop service my V60! Keep on doing what you have always done!

Oded Kraus

As a person who likes to get a new car every two years or so, I’ve had many experiences with various dealerships. My experience at this dealership was probably the best I’ve ever had. I decided to try the text service offered by this dealership and Melissa provided me with the best price straight from the beginning. When I got to the dealership Sam the General Manager made the deal even better and I took delivery of my new car on the same day. I’m sure I’ll be back to get my next vehicle here in the future.

Adam Friedman

We are a Volvo family because we have been extremely happy with service at Wellesley Volvo. Steve Moynihan is excellent and very attentive providing repair options, keeping us updated on progress, and advocating on our behalf with third party warranties. Service makes or breaks car ownership.

larry bannon

Everyone at Wellesley was great They did what had to done Sometimes it takes a little longer but is was done right

Lindsay Rocheleau

I came in to check out a few different models and Michaela was incredibly knowledgeable. She put me completely at ease when trying to decide which car was right for me. I would highly recommend her and this dealership to anyone looking to purchase a new Volvo. I am in the customer service industry myself and am a stickler when it comes to quality service. A+++.

Carlos Estrada

I had a terrible and disappointing service experience. First, a part needed to be ordered. I never heard from this dealership and when I called months later, i was informed that the part had been there for a long time and that they "were planning to call me". Second, I was told it would be a 1-1.5 hour service. It took 2 hours and 15 minutes. Third, on my drive home I could not open my gas door because my car had been put into "valet mode". I called the dealership for help but they forced me to drive back because nobody could help me over the phone. It turned out that a simple maneuver with the key fob was all that was needed. In all, I spent nearly 3 hours of my day dealing with this disorganized and inefficient dealership. Do better for your customers!!

Nathan Doty

Great service team. Efficient, helpful, and good commutators.

Nick Tritos

Truly exceptional service. Efficient and friendly staff. Highly recommended!

milson Fialho

Went for my volvo part and the guy was very helpful. I would come back.

Daniel B.

Very customer-focused - I appreciated the ride back to my house. Matthew and Paul were great.

Ginnie Hibbard

This service was a first time experience for service as a new Wellesley Volvo customer. Kevin Grainger could not have been more helpful and friendly. My car was previously owned, and my husband and I were told by Silvano Senn when we bought it in September that the car needed service in February in order to maintain the existing warranty. Kevin said looking at records the car did not need service at this time. He consulted with management to confirm Silvano was wrong. I appreciate his time to check this out thoroughly. Ginnie Hibbard

Jose R. Cabrera

Great experience! Worked with Silvano, he was excellent, great attention to detail. Definitely will come back to see him. If you come to the dealer ask for Silvano, he is highly recommended.

Ravindar Joshi

Paulo DiPaulo has done exceptional job. Ravi Joshi

Alex V

Recently bought a new car for my wife VW E-golf, Ned is the manager I worked with, Silvano was my sales consultant. Thank you guy for being professionals . Highly recommend to everyone to buy cars from these folks .

Dingli Zeng

Friendly staff, no-nonsense manager. Honored the deals offered to other recent buyers. Matched the premium of extended warranty offered by another reputable dealer online.

Jessica Mulligan

Had a great experience!! Go above and beyond.

Dan Anklin

I am very happy with the car I purchased yesterday. Paul was very helpful and there was no pressure to buy the car. It was a little more then I wanted to spend. It was the car I was looking for. It took a little more time to get the car ready for me to drive home. I am looking forward to the excellent Volvo service that I have had in the pass. Paul was very knowledgeable of the car and let me take a good test ride!!! Thanks again to Paul and Julie for a great experience buying my car.

Van Powell

As someone who has owned many different brands of vehicles, I was not very familiar with Volvo. I had a poor experience with a Volvo dealer that was much closer to my area so I decided to go a little further away and work with Volvo of Wellesley. John LaBruzzo, Kevin Planchon and Julie made it a great experience. I would definitely recommend the dealership and its team.

Moya R Gibson

I had a good experience. There seemed to be less pressure to buy than at larger dealerships on Route 1. The team on the floor really seemed like a team, and everyone was professional, friendly, and knowledgeable. I found the car that I wanted from an online search, but when I walked through the lot, I saw that they have a surprisingly good selection, both used and new. Their prices are reasonable (I did research) and I think they stand behind their cars for reputation’s sake. Far, far better than the side-of-the road small places, and I liked it better than the huge big-name places, although I’ve had good service at the larger Bernardi down the road. I’d send people there.

Jeff Coppelman

The service team has always been great. I recently had an issue with my car and they went above and beyond when scheduling and performing the work. I absolutely recommend them!

Larry Caruso

Great service. Reasonable negotiation. Overall a very good experience.

Victoria Maguire

I had a great experience working with Jon from Volvo of Wellesley! He was friendly, knowledgeable and best of all extremely responsive. The entire team at this dealership worked really hard to make sure I went home with my dream car. I can’t thank them enough for the time they spent with me and the fantastic car I ended up with!

Rick Broberg

They fit me into a busy schedule near the end of the day. Good service!

Rebecca Harrington

Silvano Senn was very helpful! I loved my experience of working with him. He was very knowledgeable. We went in to look at a used car and Silvano was great and made us feel very comfortable. Buying a new car can be stressful but Silvano put our worries at ease.

Jessica Aronoff

We had a very positive experience with Sam, the sales manager, and Josh, our salesman. Josh was knowledgeable about all the features on our new XC90, and Sam was very respectful and helped us to reach a mutually agreeable price for the new car.

M Scott

My interactions with the service department of Volvo of Wellesley have been positive. The service manager is friendly and explains what services my car needs. They got me a loaner car to use while mine was being serviced and promptly let me know when my car was ready.

Cassie Bordeau

Chris was great. I really appreciated how he expedited our service. Thank you!!

Dana Lee

Best price, customer confidence in the dealership, knowledge of the product is only the beginning of what I experienced when talking with Silvano Senn at Volvo of Wellesley. Silvano makes the entire process of buying a car one to look forward too. It is a pleasure to see someone be able to explain all the aspects, features and processes of buying a car to the point i do not want to ask anymore questions and just become a proud owner of a new Volvo from Volvo of Wellesley. I would not be surprised if future customers switch car lines and dealerships just so that they can be one of Silvano’s customers. Great job Silvano you are a valuable asset to Volvo of Wellesley, I look forward to telling all my friends about you.

Michael Hulme

I could not be happier with the service I was given! The work was completed in a timely manner, and the staff was very friendly.

Terry Ryan

Professional. Called to arrange test drive and they were ready and prepared when we showed up. Would have preferred to have been told of various "after sale" additional offers prior to arriving with check (maintenance agreement, extended warranty options, etc.) so we could have had more time to consider.

Nicholas Mescia

Bill, Sam, Julie, and Paul were all great. Highly recommend. Knowledgeable and efficient service.

kerri robinson

Paulo was super helpful and the rest of the staff helped me right away.

James Guarino

I was nervous at first with a new dealership service experience. Volvo of Wellesley / Bernardi was exceptional. They went beyond the normal maintenance issues and helped me with a connectivity issue I was having, spent the time with me to get set up, and made sure it worked. They went well beyond the normal service interval and helped with a trivial issue. I have to say this was the best service experience I have ever had. This coming from a different Volvo dealership in the area, and having owned several Volvo’s. Good job! Especially John from sales who stepped in to help me with my other issue.

Geoff Higgins

Communication before, during, and after the delivery of service is excellent. My vehicle is treated as if the technician and the service staff actually owned it. Thank you..

John Misiuk

Great job, courteous, professional, clean nice facility.

Anna Davydenko

Great cars, great service and good prices

Max Dyer

Silvano and Sam made the process of purchasing my certified Volvo S60 incredibly easy. Volvo of Wellesley is a great place to go if you're considering purchasing a new or pre-owned Volvo. Looking forward to doing business with them again in the future.

haley ashworth

Phenomenal experience at this dealership! John was extremely knowledgeable and helpful throughout the whole process and kept the entire transaction low pressure. I will definitely be recommending this dealership to others and am looking forward to returning in the future for my next car purchase!

Mike Tivnan

Could not have been a better, simpler and more efficient process!!!

Didi Dotan

Great service by people who know their cars. If Volvo ever come back with the c70 I will buy it there.

Farzad Ghorbani

Jon Montes was very knowledgeable and did not pressure me the way most car sales people do. He was extremely patient, he took time in ensuring all my questions were answered and provided me his contact information. I will definitely come see Jon again when I look for my next vehicle!

dmgboston .

Loaners every time. Chris in service takes the time to explain everything. I trust ‘em

David Q. Parks

Volvo of Wellesley's service is always impeccable. They never oversell and leave everything just right.

Laurent E.

I'd been in the market for a Volvo and I'd reached out to your wonderful staff. I just want to say Melissa provided the absolute best customer service I've experienced in a while. The only thing close to her attentiveness, professionalism are my probably my investors

Aaron Powers

I've worked with the service department at Volvo of Wellesley through several repairs. Paulo is great. While I've had some trouble with my car and have been in for service several times, I've been very impressed with Paulo's help and assistance. He's clear, communicative, and regularly reached out to me to let me know the status of the repair. They've been very good about acknowledging when the failure of the car is something Volvo should repair, and they have a set of nice, mostly Volvo, rental cars to put you in for as long as it takes to get the car repaired.

Michaela Prouty

Had an excellent buying experience with Steve Mullally! I visited two dealerships on the day of our initial interaction, and returned to Volvo of Wellesley because they were no hassle and very fair to me as a young woman shopping independently. Every step of the process moved at the pace I was setting, and I never once felt pressured. They made the buying process very simple and fast! Thanks to everyone I worked with- from my initial conversation with Melissa, to Julie in Finance, plus Sam and Steve in sales, it was a flawless transaction, PLUS I have a beautiful new XC90 to love! I look forward to shopping here again in the future!

John Zolock

As usual, excellent service today. I scheduled an emergency appointment, they fit the vehicle in on a busy Monday and it was done by 4 pm.

Jill Hegstad

Was able to get an appt within days, with a loaner. The service I received was on time and the staff was courteous. Good communication. Check their website for coupons!

Scott G-RRR

This was an amazing, fast, easy car buying experience. No pressure, no problems. Just one happy customer here. Thank you.

Dennis M

I had a sudden problem with my car and the staff at volvo of Wellesley fit me in. They were fast, addressed the issue and I was on my way. Great service and lovely people.

Rick Dew

Above and beyond customer experience Fixed a chronic problem that another dealer (with multiple attempts) could not- was able to provide a loaner car in 4 days- 2 other dealers I would have to wait another week. (11 day wait)- Shayanne (?sp) Returned my voice mail (left after closing) at 9:15 the next morning (on a Saturday)- Paulo and entire service/ mechanics were brilliant! A model of above and beyond customer service!!! Thank you Wellesley Volvo!!

Lisette Arbelli

Bought a used Volvo last month from these guys. Chris Sam John all did a great job making it an easy transition and couldn’t have felt better! Great job!

Lawrence Freier

The service was excellent on my 10,000 mile checkup . I had several questions and they were efficiently resolved. The people that I interfaced with where extremely pleasant. I would definitely highly recommend this dealership.

Ben O'Connor

Paul in sales and Paulo in service are two of the best in their respective fields. Pleasure to work with.

Jacob Clark

Took care of our key fob issue by pairing a new key fob free of charge after a prior repairing had failed to resolve the issue. Also, the service department got things going on schedule. Appreciated the attentive service.

Frank Mattaliano

My experience with an emergency tire replacement under a service contract was excellent. I called Wellesley Volvo, brought it in, and picked up my car all in the same day. Their service advisor made it very easy, and called me when it was completed. All of this occurred on the Friday before the Christmas holiday which was a great help to me and my family.

Stephen Bernardi

They always do a great job and treat me as a valued client.

Virginia Torti

Quick and professional. The team did great, car looks great! Thanks!

Yvonne Yao

Anyone who is looking for buying a Volvo car, I highly recommended Bill, Volvo of Wellesley, who provides excellent sales consultant service. He listens to your requests patiently and he will do his earnest to satisfy them. Excellent experience from Volvo of Wellesley.

Brenda Brashears

Volvo of Wellesley was quick to schedule my car for service, shuttle me to and from home and address my concerns with my car.

Eleanor McLaughlin

Excellent Service, very friendly & open to my questions.

Tricia Higgins

Right from the beginning Josh greeted us with a warm smile & welcoming handshake. He asked us a few questions to help direct us to the appropriate vehicles. He then helped us narrow down to which matched our requirements-presto! Our new car found! He then guided us through paperwork. When returning to pick up our car, he helped orient us to all the new intricacies! Also, reassuring us that should we need, we can call with any questions after leaving the dealership!

Mary Scanlon

I needed my car inspection done but my availability was restricted, Paulo and the technicians were very accommodating and gracious. I know that my situation was minor, but their assistance made a difference for me and I am very appreciative.

Charles Griffith

Chris is a great service rep!

Jennifer Tran

Hi, The experience with Josh and Kevin was fantastic. They were both super nice and extremely responsive. The car itself has been a bad experience. The first day of having my new car I was noticing a lot of ants both inside and outside of the car. I thought it was just a one day thing, but it went on. When I say a lot, I was killing over 20 ants each day. I have no idea what is happening and I have been trying to get rid of them, but doesn’t matter what I do the ants are still here. I tried googling for ideas and I also emailed Josh to see if he knew anything about it a few days later. Now couple weeks into my new car the check engine light is on and I’ve read online that if you see lots of ants inside and outside of your car it could mean ants has been leaving in your car potentially a colony in the engine. Now my 4 year old son is extremely afraid of being in the car because the ants would fall and crawl on him. This new purchase has been extremely disappointing, because we should be enjoying the car but instead we are afraid of getting into the car. As unhappy as I am with my new car, I still gave a 5 stars because the people were great. I hope that Volvo would be able to do something for me to make this right.

Marty Gavin

Excellent service Paolo in service and Paul Valle in sales are major assets to the dealership.

Edward Choi

Honest service with high technology and experience and well educated attitude to customers . very satisfied with Wellesley Volvo service, highly recommend it !!!

Juliana Haddad Litterio

I received several alarms calling for Service in my car. When I arrived, I found out that it wasn’t time for service yet but there was a small fix that needed to be made, so I left my car. Original estimate was that service would take 1h15min. After almost 2 hrs waiting, I came out and saw my car - ready - on the waiting area. I don’t know for how long it was there but clearly there was not enough respect for my time to leave me waiting after such a big delay already.

Colleen meeker

Great experience buying a car from out of state! Everyone was super helpful and professional! Would definitely buy another Volvo from them!

Fritha Wright

As a first time car-buyer, my experience at Volvo in Wellesley was fantastic. A special thanks to Silvano for helping me through the car-buying process. I thought it would be overwhelming buying my first car, but Silvano was so knowledgeable and his expertise made the process both easy and fun. Will definitely return to Volvo of Wellesley again to purchase my next car!

Matthew Clark

We set out to test drive 3 models one Saturday and went to Volvo of Wellesley first. Josh got us in a vehicle quickly and was very friendly and informative about the options, the features, and the pricing. We left to conduct our two other test drives (without feeling any pressure), then came back 2 hours later and bought the Volvo. Great experience, Josh was very straightforward to work with. Would come back again.

Rachael Ahonen

This was the most pleasant and easiest car buying experience I’ve ever had. Silvano was very transparent throughout the transaction and so knowledgeable. Would recommend coming here to anyone interested in a Volvo. Thank you so much.

Pablo Gonzalez

Great customer service. They made me an offer I could not refuse.

Katherine Wells Wheeler

We had a very good experience with the exception of the fact that our Volvo was delivered without the manual. A big oversight!

Emily Grossman

Steve M is the best! He is so helpful, always explains everything to me, and tries to accommodate me always. I’ve been so impressed with the service! They are very thorough and very nice to work with.

Jess Poliquin

Went in for service on my tire. The men were quick and courteous, and the waiting area has a lovely set up to do work from.

Ryan McNeil

My wife and I had a fantastic experience here. The fiendly, knowledgeable and efficient staff made purchasing our new car a wonderful experience. I would highly recommend Volvo of Wellesley.

Tony Massarotti

Efficient and on-time- and they have me a loaner for 24 hours!

Erick Lacy

Steve was a pleasure to work with.

Mookiie TIME

Worked with Silvano and he was GREAT! Answered all of our questions to give us a stress free car shopping experience. Would recommend anyone who goes in asks for him!

Jean Calautti

It's about good customer service, right car, and right price. Wellesley Volvo did all of this. Thank you.

gretchen wilson

Once again, Steve Moynihan and Celeste were amazing. Quick in and out on the drop off, Celeste kept me fully informed throughout the day and the pickup was just as easy. My next car will be a Volvo because of this service team!

Terry Anderson

They checked the car over throughly. Very good communication, got us in and out pretty fast. Covered the most important things to fix next, gave me prices for that next step.

Barbara Landy

Your service staff were always courteous and friendly, ready to recommend service when I called, wondering if my problem (Apple play not working, funny sounds when the engine is cold) was worth bringing in. After bringing it in, they answered every question carefully and thoroughly. I spoke to Steven today. He explained everything that was done and why, and was there to help me when I picked up the car after closing. He was extraordinarily conscientious. I am confident now that when I need good service for my leased Volvo XC40, I will get it. One less concern off my desk!

Courtney Hushek

Great customer service. Car was ready as planned

Kate Heald

We visited eight car dealerships as we tried to determine which new car to purchase. Silvano at Volvo of Wellesley was truly the most thorough sales person we met with. He had the car ready for our test drive upon arrival, took his time showing us all of the features, and was exceptionally patient answering all of my questions. Highly recommend.

Boston Elite Basketball

Hi my name Kenny Small. Owner at Boston Elite Basketball. Julie was a tremendous help and made my experience go quick and smooth. She was very professional and answered all my questions with efficiency. She’s amazing

George T. Mumford

Great service and quick turnaround.

Richard E. Quinby

Everything went fine. No complaints. Great staff

Maura Moffatt

Professional "no problem" service to fix an item covered under warranty. A pleasure to deal with.

Rachel Bass

My husband and I recently purchased a Volvo with the help of Silvano and couldn’t be happier. Silvano was knowledgeable, friendly and helpful. We just moved to the suburbs from NYC and haven’t owned a car in many years so we had a lot of questions and definitely wanted to feel safe when snow Season arrives. We love our new car and are very greatful to Silvano for educating us and helping us find the perfect car for our needs! We would highly recommend working with Silvano and the team at Volvo cars Wellesley!

Raquel Santiago

I had a pleasant experience at Volvo of Wellesley. Great deal! Thank you Ned and Sam. Chris Alvarez has good knowledge of the vehicle I purchased. He took his time explaining the gadgets inside the vehicle.Julie was awesome. She helped me in choosing a warranty that made sense to purchase. Shes very honest and well explains things . I like that they dont push you to purchase anything. They explain everything very clearly and put the options on the table. . The process for the transfer of my plates was fast. Thank you Lucinda! Im very satisfied with the vehicle I purchased. Thank you !

Andrea Sinclair

Prompt, efficient, pro-active, and organize. I also love that you have small office spaces for to work. Not sure I could ask for much more.

Cody Wold

Michaela Melone was phenomenal! I came in with questions regarding the new S90 T6 and Michaela was not only able to answer all of my questions in detail but was also very informative regarding the whole buying process. Thanks Volvo Cars of Wellesley and particularly Michaela for all your help and making the process so easy and stress free.

Katherine Young

This is our third Volvo car purchase with Volvo of Wellesley. Steve has helped us each time and he always provides amazing customer service. I wouldn’t hesitate to recommend this dealership.

David G

Thanks to the Service Department team at Volvo Cars Wellesley for going the extra mile to provide a positive experience.

Tara Porter

Had a wonderful experience with Sam, Kevin, and Josh through the leasing process - which was a surprisingly pleasant process. They were were incredibly helpful and not pushy. The customer service is excellent across the board - from sales to the service center. Highly recommend.

Steven Eagles

Jon was very knowledgeable and did not pressure me the way my last dealer did. He made the process easy and quick, but made sure I didn’t leave with out all my questions answered. I will for sure be seeing Jon again for my girlfriends next car!

Krissy Ellsworth

Everyone I worked with at this dealership was personable, not pushy; honest, transparent, and so helpful! I definitely recommend this dealership. A++

Muneer Kazmi

Even though Volvo Wellesley has been great in the past, this time around was Not a pleasant experience at all. Did not get responses to 3 text messages and did not get notified when car was done. I had to call in to find out the work had been completed. I was told there would be an adjustment to quote but there was none. Overall not a pleasant experience.

Jeffrey Harris

Steve, Paul and David in service were excellent on follow-up and communication. Car was cleaned when I picked it up in service. Loaner car available too.

karen wolfrum

Paul, John, and Julie are outstanding! They each made my buying process a welcomed experienced. I expected nothing less from them in having expertise on the Volvo XC60 they were selling and financing, but they went above and beyond in making sure I was a satisfied customer and felt they valued me as much as the product they were selling. I highly recommend Volvo of Wellesley, and am so glad I drove the hour distance to this dealership! Thank you all! Karen Wolfrum

Sarah Priante

Great service and friendly people. The dealership itself is very dated and needs to be updated desperately!

Rachel Heckler

Working with Steve at Volvo with Wellesley was great. We have leased two CX90s, and have been very happy.

Steve Nguyen

Mike and Sam provided an outstanding experience as my wife and I were looking to purchase a midsize SUV for our growing family. We love our new XC60 T8 and the team made the process easy. We made two separate visits with no sales pressure or waiting games by any of the sales team. They valued our time and for that we will continue to do business in the future!

David Love

I recently purchased a used Volvo V60 from the dealership, with the help of Julie and Steve. After several weeks of test driving cars at other dealerships, I settled on Wellesley based on their inventory and the reviews that I read online. I was not disappointed. Every interaction I had with them — from the early email exchanges to the eventual purchase — was a genuine delight. If all car dealerships would offer the same honest and humane car-buying experience, the world would be a better place.

amy Butler

Every time I go in for service it’s terrible. 1st time - they hit my car with shop broom and needed to repair dent. 2nd time they left my hood latch undone and my hood flew up in my face on the highway. 3rd time when they were doing my inspection ,somehow electrical panel shorted and I had no a/c .. had to have codes reset. Today I just spent 1,400$ and I asked for a complementary wash and vacuum - when I picked up my car -it wasn’t done . I asked why not and was rudely told “ we don’t do that” then got hung up on. I’m going elsewhere.. I can spend 50,000$ somewhere else and get bad service.. at least another place might actually have their lot paved.. total joke at this point

Michael Benoit

Sam, Paul, and the team at Wellesley Volvo does a wonderful job. this is the second vehicle I purchased from Sam and Paul, keep in mind I’m over 50 miles away from the dealership and bypass many to work with my friends at Wellesley Volvo.

Maureen Todaro

I had a fairly big issue that either needed to be fixed or I needed to get a new car. Celeste and the whole Volvo team was great. Got it fixed and I think I’ll have the car for many more years.

Lauren Allen

We have never had a bad experience for service at Volvo of Wellesley. The staff is extremely knowledgeable and helpful. We travel from Boston to service our XC90 at Wellesley Volvo, rather than going to a place closer to home. I would recommend Volvo of Wellesley to anyone and will continue servicing our car here for years to come!

RZ8

Excellent. Much better experience than at other luxury brands dealerships. Fast and professional. Negotiation of the price was very easy, without all that " sales tricks" that customers dislike so much when they are buying a car. I got an excellent price for an excellent car, and by the way the combination of the model, color and the package that I wanted turned to be pretty rare. So rare that I eventually received the only available car like this that Wellesley dealership found for me at other dealership and exchanged for one of their cars. Normally I would have to wait 3-4 months to get such a car, at Wellesley I had to wait only 2 days!

James laughlin

I just leased a beautiful new Volvo XC60. I could not be happier with the car or of my experience at Volvo of Wellesley. Paul Tallino was my sales consultant. From test drive to delivery, there was never any pressure. He was extremely helpful and knowledgable about the cars. I feel confident that I got a good price and there were no games or deceit. I would definitely recommend Volvo of Wellesley, and Paul in particular, for anyone looking for a great car buying experience.

JON HAHN

Went to the dealership to have a look around the inventory. I was in the market for a new car. I was greeted by Silvano who helped inform me about a variety of different models from Volvo. I felt very well helped and am confident to recommend him in the future to my colleagues and friends. Thanks Silvano!

Leah Daniels

Change in service leadership. Now have adopted pushy sales tactics, it's really unfortunate.

Jerry Schneider

Great Service, Steve is always super friendly and helpful!

linda bramwell

I am posting 5 stars for Joshua. He is a wonderful person to have on your team. He is not high pressure and has a great personality. We loved working with him.

Sue Ann Falkenberg

I just moved from Germany and have been procrastinating getting a car... the staff made this process SO EASY! They were super friendly and it felt like we have known each other for years. Thank you!

Caleb Baker

Steve and his crew are the best! They have taken care of our cars for years and are everything you would want in a service department: honest, hard working, friendly, and accommodating.

Patricia de Weever

Excellent service! Prior to leaving Canada, I emailed three Boston area Volvo dealerships for a price quote on a part. Wellesley was the only one to respond and did so quickly and respectfully. Upon arrival they honoured quoted price for additional service. Their service team kept me informed at every step along the way. They went above and beyond my expectations. Definitely recommend Wellesley and will return here for future service.

nicole corriel

It’s a huge comfort for me to know that Volvo Wellesley is there for me. They have consistently been extremely responsive and above and beyond attentive to my concerns and the care of my Volvo. I am sure I will remain a Volvo owner as a result.

Marie Lahaie

I moved further away and went to a different dealership for my last Volvo. BIG mistake. The other dealership has unfriendly staff and I actually had to look for someone when I pulled in for service. Therefore, I have returned to Volvo of Wellesley because they take care of me and I feel valued as a customer. The drive for me is well worth it. Their service dept is EXCELLENT, all the staff is friendly and they make sure I am taken care of. I was always able to depend on great service and will be going there for all service and my next cars. Thank you Volvo of Wellesley staff! Update: Tuesday, 4/30/19 60k service visit: more of the same GREAT service. I received prompt attention, was kept informed by Chris, they knew I had a time constraint and met it. Chris also followed up to make sure my service needs were met. Glad to be back at Volvo of Wellesley! Thank you to Chris and the entire staff!

Brian Roessler

Sam, Michaela and Kevin went above and beyond to make our experience buying our first Volvo a satisfying and memorable experience. We took advantage of the OSD program to build exactly the car we wanted, then spent two wonderful weeks driving it across Denmark and Sweden. Their experience with the program made it so simple. The hardest part is waiting for the car to arrive back in the US!

Matt Paradise

Each person I worked with at Wellesley Volvo (Kevin, Paul, and Julie) were extremely helpful and thorough throughout the entire process of purchasing a vehicle. From the initial emails and phone calls with Kevin to focus in on budget and what we were looking at, to the test drive and vehicle features with Paul, to the options and financing process with Kevin and Julie, I had a great experience at this dealership. I would recommend using Bernardi Volvo Wellesley for a future car purchase. Thanks!