Reviews of Route 6 Auto Mall Kia (Car Concessionaire)

Matthew Wilk

They will say anything to get you into the dealership. I'm not one to fall for a dime down and I have a checkered credit past, but they refused to help and didn't even run credit after explaining. Went somewhere else and got approved. I'm frustrated they even told me to come down because I told them the same thing over the phone and swore up and down they could help. Ah well, my fault for being optimistic knowing their famous commercials are not for most people.

steven pereira

Great place to shop for a car they helped me out got approved for a loan Kia of Dartmouth wouldn't even help me out

Ronald Satanoski

I have to say my expectations were very low when went to Kia auto mall to see what my options were. Due to some bad credit issues I was already hesitant. That turned into hope the minute I was approached by a salesman by the name of Vincent. He was very attentive to both our wants and needs and never once made us feel less than because of our credit. Not only was the sales process amazing but when we were brought into finance I was blown away by how fast, honest and EXTREMELY organized Rob Collins (finance manager) was. He explained to us in detail what our loan consisted of and what to expect. All in all this was one of the BEST car buying experiences we have ever had. Thank you so much Vincent and Robert!

Allison Hatt

Don't waiste ur time like I did I drove from mid cape cod. I asked them and told them my situation told me I'm all set for a loan blah blah get there didn't even look at a single car I bring home over 400 a week didn't matter I need a cosigner this place is a lie. Oh it took him 5days to get back to me

Stephanie Bacon

Dave Correia was very helpful and professional when I was purchasing my new car.

Pearlie DeFreitas

I purchased a used vehicle here a couple of years ago, shortly after I started having a lot of trouble with it for at least 3 months. I wouldn't purchase anything from here again. I wasn't sold a good car. Please be careful.

Ronald Gammage

Gary was very friendly, efficient, courteous and knowledgeable. Even though I was buying outright I was still working with a limited budget. I was treated wonderfully even though I was not buying a 30 thousand dollar car. They also have a wonderful finance department and service department with all the same compliments. Thank you for making my car buying experience pleasurable. Ron G

marlyne dorilas

I had a wonderful experience from the Moment I step into the dealership. there are great people there and no feeling of pressure to buy more than you want

Lisa Rison

Needed help I don't own a Kia but they were the only ones to help me when I needed it the most

Nikki DoesntKnow

Excellent experience. Great customer service

stu corr

Very inviting atmosphere, I would definitely recommend especially if you have kids. They have massage chairs for parents ps4 for kids snacks and coffee. We were Greeted and helped promptly, very friendly staff. I felt as tho they were very transparent with everything. Prices are great compared to other dealers with same kind of inventory. I would definitely recommend this dealer to any of my friends or family

Brandon

Sales guy Bryan was great to deal with seemed like a go getter. Let me leave happy with the deal I made

Natalie Imbert

Route 6 Auto Mall Kia is AMAZING!! I got an incredible deal on my brand new 2018 Kia Optima EX. My salesman John Gomes was so GREAT to work with! I would definitely recommend this place to all of my family and friends!

Dylan Jones

Dean help me find a car that I like and could afford. He was extremely helpful and generally made the entire experience much easier. I recommend him if you want to buy a car here.

Elisha Pereira

They are rude, they’ll give you 500 for a trade in blue booked at 4500, they’re radio ad is just to get you in the door. When you question them about the ad the manager said “It’s like a coupon when you shop at Walmart” would not recommend. Also, pretty sure the other reviews are written by employees

Alexandrea Carreiro

This dealership is A+! Gerry Benoit hooked me up with an unbelievable deal. Great customer service, great warantee, great product. Highly recommend to anyone.

Kristin Johnston

Awesome experience! Dean Morrisette was great! Thank you all for making this happen! Kristin Giard

Jessica Carter

We bought a 2014 Rav4, Dean Morrisette was our salesman, he did a great job listening to our situation with a bankruptcy and having no credit! He matched us with the Rav4 to start rebuilding our credit! It was fast and easy Thanks Dean!

Victoria Dunlap

Our day started with our car completely breaking down we got to towed kia auto mall and Vinny Immediately greeted us. we explained our situation. we need a new car and we had to get it all done for our son got out of daycare. To put this into further perspective we just moved to Providence from Virginia so we had out of state tags out of state licenses that we had to figure out how to get all squared away before the end of the day. To make a long story short they worked with us through every curve ball, every issue we have we ended up leaving in a 2019 kis sportage with a great payment we never felt as though we couldn't do or were looked down on or anything that I've dealt with with other dealerships as my husband and I both work construction so we tend to like little scrubby and today was our day off so we looked scrubby anyway but everybody there from Vinnie to Robert were absolutely amazing courteous and professional. Oh and we were in and out in 2 hrs. We are absolutely going to be customers for life.

Tony Petteli

Do NOT go here if you have bad credit. They say they can guarantee you credit approval but they are SCAMMERS. They ran my credit through the online, then when I came in they had me sign a paper credit form and said “we won’t run your credit again it’s just so we have an actual copy” well they are f***ing liars. They ran it 8 more times for each individual bank. My credit has gone down another 65 points. I hate these people.

Ashley Richardson

If you are in a hurry Carla is your girl! Walked in on a Thursday with only 2 hours to spare. Carla was amazing! She was extremely knowledgeable and her customer service was a 10/10! I left within two hours with brand new car! I will definitely be seeing her for my future purchases!

Jonathan

Helped me get my first car excellent help and great customer service!!

Courtney Swenson

Dean was excellent and very patient! He made this process easier than expected.

Roxanne Sousa

Purchased a Kia Soul worked with John Gomes. John made this a pleasant car buying experience. He was helpful, professional and knowledgeable. I also dealt with Ricardo and Rob ..all three made this the best car buying purchase I have ever made!

Albert Sisson

I needed to have tire pressures checked. Though I'm not a KIA owner, they graciously corrected the low pressures in the tires of my Hyundai Tucson. The service department staff was very friendly and serviced my vehicle at no charge. This proved to me that Rte 6 Auto Mall Kia will be a great place to purchase my next car.

Paul Bergeron

Very well serviced

Kristen Walason

Best customer service!! I recommend Bryan Carchipuendo for sales. He was very helpful in my experience!! Great car!! I will definitely come back for my next car!!

Adria Meyst

Just got home from picking up my brand new 2019 Kia Sportage! SUPER EXCITED! We had Dean Morrissette as our sales associate. We had never purchased a car before, and were a bit nervous. But, Dean happily explained everything to us and made it so simple and easy to understand. From start to finish, Dean made our experience very enjoyable. He was honest and straight forward with us from the moment we met. He was very accommodating to us since we live on Martha's Vineyard and had to travel so much in order to pick up our vehicle a few days later. He made sure that the vehicle was ready for us when we arrived. It was so clean and shiny! He also went over the vehicle with us from front to back and answered any and all questions we had before we drove away. I definitely recommend Route 6 Automall Kia to anyone who is looking to purchase a new vehicle, and definitely recommend working with Dean!

Etta Bourne

Lack of professionalism by salesman. Even if it's busy customers should be treated with courtesy. Sayed was great...

Rafael Furtado

Excellent service, Very professional, Vinny Angelo is the best sales man I have ever delt with before.

Tina A

Looking for a newer car listen to the commercials on the radio. Dime down. Credit amnesty. Sounds great right! Go in to look see what they say... oh sorry but your gonna need a Co signer cause you have no credit. What about credit amnesty?? False advertising

Antiquetractorsetc .

Their commercial is so irritating it makes me and other people I know not want to go there. It’s been playing on the radio for almost 3 years

Sandra Sousa

So my SO and I went to Route 6 Auto Mall Kia for the first time on 7/12/18. We were looking to trade our Jeep and get into something newer. Carla was our sales representative. She was AMAZING throughout the entire process. She is nice, patient, helpful and more. She helped us and was able to get me into a new 2018 Kia Forte. Even after getting the car she continues to keep in touch, checking how things are going and answers any questions we still have. We will go to her for anything that is need while we still have the Kia and will go back to her in the future if we decide to trade this car in for something newer . Thank you Carla!!

Chevelle Lee

When I first pulled up to Route 6 Automall Kia, Syed was the first to greet me. He was super friendly, helpful, and knew what he was talking about. Helped me figure out a monthly payment that was in my budget and made me comfortable about driving away in a new car! Thank you again to the team in Swansea! I definitely recommend anyone in the market for a new car to head over and talk to Syed!

Jon Horton

Staffed with rude liars always looking to screw the customers that walk through their doors. Many horror stories I could share here. There are plenty of other KIA dealerships in the area.... go to those instead!

Kate Brady

If I could give a zero star rating I would. 4 hours we sat there after being told we were appoved, they just left us sitting at a desk without checking in with us or letting us know why things were taking so long! We kept having go to the salesman asking what's going on. I would NEVER recommend this place. Their ads are all lies. There is no guarantee approval with job verification. BS

Ashley Amaral

Just bought a car from John Gomes, he was very helpful and went threw everything in detail to make sure I was as comfortable as possible with my car. Rob Collins was excellent with my financial needs and made sure I was at ease with my payment. They both did an amazing job and made us feel like family from the start. I highly recommend this dealership.

carolann duguay

I couldn’t believe how rude the sales associate was! I don’t care if you have gold star credit or low credit every person should be treated with respect . The moment we walked in Joseph Gomes was extremely rude , when I asked to speak with Heidi , with whom I had been corresponding , instead of explaining she handled calls and true car leads etc he said he would get her , then proceeded to ask questions I had already answered . When I reiterated that I would like to continue with her then he told me she didn’t handle theses things . He was condescending and not the least bit professional . After supposedly running our credit he came back and told us there was nothing he could do for us ... hmmmm a month ago empire Hyundai offered us a loan for a brand car loan with no down payment , which we decided against due to the payment amount , but now with a co-signer they couldn’t help us . I’m my opinion he didn’t run the credit because his co- worker over heard us discussing his rude and unprofessional behavior . After leaving there we went to a different dealership where we did purchase a car . He stated he has been doing this for 12 years , well good luck to him because I can’t understand who would buy from him or recommend doing business with someone who treated anyone the way he treated us.

Ali Pudjunis

Horrible. I walked in with my father on Saturday to purchase a new car. While we sat there the salesman only talked about himself. He may have asked us 2 questions which turned into him telling us about his adopted dog and how he knows a race car driver. I am not impressed at all by this. If your job is to actually sell a car maybe you should stop talking about yourself. My father and myself ended up disliking this salesman so much that we walked out. I went to a dealership in Warwick and purchased a new car.

Aaron Curry

This is my second time leasing with Route 6 Kia in Swansea, MA and I look forward to the next time! My experiences with the salesmen, financial department, management, and even the mechanics have always been positive. I’d like to extend a special thank you to Ian and John who made my transition from the 2015 Optima to the (ever so sexy) 2018 Sportage so smooth and exciting! If you are considering a Kia, I can not recommend them enough. Such high quality for such an affordable price range! You cannot beat the value!!!

allison cote

Attentive sales people. Service is hard to get a hold of. 2 emails and 2 calls later finally hot through.

Stephanie Vertentes

So I bought a 2016 Altima witch I love my sales rep was Richard . He was awsome Great customer service , did not pressure me or my family into making a decision , he was very patient ,and understanding and made us feel very comfortable .. I would recommend anyone of my friends and family to make a purchase with them.. Stephanie V

Jennifer Blatchford

I purchased 3 cars from here. Excellent service. I recently purchased a 2018 Kia Optima from Gerry who was great. Love the service there!

Robert Tiberio

I’m kind of disappointed in this place. I went there to try and buy a truck, but apparently I did not get the truck for various reasons. I was working with a man that goes by the name Gary. I have since tried to call Gary several times to find out what was going on with the buy or maybe find out if there were more options available. Gary has never returned my calls Despite telling me he would get back to me. I was going to take my wife there to look at another car as well but I think I will take my business elsewhere. Sincerely Robert Tiberio

John Barbosa

Bad attendant bad credit, sales person lasy. Definitely Will no buy a car there.

Hector Mendoza

In & out in less than an hour. Had $ down and a trade in. All of the dime down BS & guaranteed approval and the 1st thing I was asked was how much I could put down. Immediately tried to put me in a used VW, never even looked at my paystubs or proof of address. I left with not even a business card and was told I would get a call "after the banks were open so they could figure the #s out". Never recieved a call back, I do however keep recieving letters from the finance department for a "Michael Mendoza" since they apparantly could not even bother getting my name right that I wrote ON THE APPLICATION

Marcela Lopera

My parents did not speak English & knew nothing about purchasing a car got helped here & they tried to make a COUPLE thousands towards their pocket on that 1 sale. After I got involved they were not hearing anything I was saying so I had to bring someone i knew in the car finance business to get involved & all they were giving us was the run around. Came to the store not once, not twice, but 5 times in 1 week JUST to get everything situated, made an appointment with finance & he never showed up... called everyday "sorry GM is not here" I came in the 4th day, brought the car & the handed them the keys & I never seen them run so fast to fix the situation. Finally after they fixed the problem they told us "first payment is payed so your next payment isn't till 2 months" WRONG everyday kia motors was calling for missing first payment & late penalties to find out they out the LAST month payment was payed not the first month. & they did not even bother showing my parents how the car works or how the features work I had to bring it back & complain to the GM. SMFH will never let myself or my parents or anyone come buy a car from them ever again. They only care about screwing people over & making money

Alyssa Coletti

I submitted a credit inquiry with Route 6 Kia. I spoke to Heidi and which she stated she would submit my credit application to her finance guy. Fast forward about 2 days. I did not receive a call back but I had to call Heidi twice (on two different occasions.) Heidi advised of incorrect information. I was later advised my application was not fully ran. After 10 minutes of calling Heidi and being advised that they couldn't do anything for me, I received a call from Mastria Kia. Mastria Kia went above and beyond!! Mastria got me into my new car and I could not be more pleased with my interaction with Mastria.

Brian R

Dean helped me get in my first ever SUV tonight. He was professional, knowledgeable, and genuinely had my best interest in mind. There was a hiccup in the deal that was my fault, so Dean exhausted his resources to make things work. These guys are next level if you're a reasonable and patient car shopper. Looking forward to a great relationship with Kia and Route 6 Auto Mall, and I absolutely recommend checking them out. Thanks Dean and staff!

Krys Robens

Bryan was AMAZING! He took care of us like we were family. He made the process quick and easy. Would highly recommend Bryan and Route 6 Automall to everyone!!!

Will Worthy

Worst place to do business with. Service is horrible! Sent us home with “fixed new van” engine light turns back on... unsafe to drive. 2018 30k miles wanted to charge us for car rental... Happy News! Went to Tasca Kia... put us in huge SUV and fixing the vehicle for $0 Never going back! #justdotherightthing #lostcustomer

Michael Stemper

great dealership I was greeted by John Gomes he listened to my needs and wants and was able to find the right car for us thank you John for great work.

Mary McGinn

I recently bought a 2017 Kia Sorento from the Route 6 Auto Mall Kia dealership in Swansea. Dean Morrissette was the sales consultant that helped me with my purchase. From the time I walked in until the time I signed the paperwork, Dean was very professional, courteous, and patient. I went in knowing what I wanted and Dean worked with me to get the best deal possible. I shopped around at a few other places, and this dealership had the best deals by far. I have dealt with other dealerships in the area, and Route 6 Auto Mall Kia is amazing! From the owners, to the sales consultants..... this place is the BEST!

Mark Costa

The worse customer service I have ever dealt with make sure you double check your paperwork when you sign it dooo not trust that they are honest people cause they are not and make sure you get your paperwork at the time you pick up your vehicle do not them mail it to you i was charged extra 2600 more then the agreed upon price do not by here .

Frank Evangelho

Great group of people. No pressure approach. Take the time to explained n the process.

Jason Ferreira

Mike, the current service manager at Route 6 Automall KIA is TERRIBLE!! Things were far better last year when the two ladies ran the show. I wait much longer, no one returns my phone calls, and my car was not done correctly, not once, not twice, THREE times. My car wasn't done when promised, and I ended up having to pay more than anticipated and QUOTED. UGH! Whatever. I will not go here unless there is a new service manager. They lost my business, we have 4 cars from them. This place needs changes.

Meghan Konopka

This dealership is awesome! Everyone is super friendly and efficient. Dean was extremely helpful when finding a new car, did not pressure me.

Kaitlyn Sherman

After my Kia Sportage recently got totaled I knew I had to go back to Route 6 to purchase another one! I was lucky enough to work with Lucas & Ricardo this time around, and I was yet again impressed. I told them what price point I needed to be at and what features I wanted in a new car. I was very hesitant to lease a car but after they spent the time to talk to me (like I was a human and not just a paycheck!!) they explained how the leasing process works and how I can make it work for me and my lifestyle. Very happy to say I walked out leasing a 2020 Sportage. The staff is kind, understanding, and very willing to help. I will continue to visit them for my car purchasing needs!

Jennifer Newman Carlucci

They did my first oil change on my car and even washed my car within such a short period of time!

Manny Costa

No problem getting a decent auto. See Louie Baptista, was in and out quickly.

R41TurboS .

Route 6 Automall Kia is a fantastic service center and dealership location. Chris and his staff are simply some of the best you will find, offering superb service, tremendous experience experience and real advice that anyone should take. I highly recommend them to everyone I know, and I even drive down from Nashua New Hampshire just for their service. Overall, a truly wonderful experience both in buying and service.

Jahosiphat Bojangles

If I hear that god damn commercial one more time i’m Going to scream.

Jacob O'Brien

I recently bought a 2016 Honda Civic from Syed Mahmud here and it was a great experience. He went out of the way to get me in and out in a timely manner and took care of everything for me so I didn't have to worry. He is a great person to buy a car from.

TheMikebrandon86 .

Great place with excellent customer service. This is my second time going to route 6 and will not go anywhere else.

Frank DeAngelis

Great people, great place!. Nick was the salesman that sold me my brand new vehicle. I highly recommend buying your car here!

Mo Armand

I walked in and spoke to sales (Nick) and explained that I don't want to spend all day there and go back and forth. They gave me a price that was within my ballpark on first try and we shook hand. The best car buying experience by far

Bridget Durfee

From the time I walked in, till the time I left, I was treated amazing. I didn't get pressured at all, and amazing walked out with a 2018 Kia Forte. I cannot thank Bryan enough for everything he did. I will recommend Route 6 Auto Mall Kia to everyone.

Vanessa B.

Had a very pleasurable experience when I came and was welcomed immediately. The process was very simple and easy and they worked with me to get what I liked and wanted. Very happy

Donald Girouard

Luis Silva was very helpful, this is my second lease and Luis is the main reason I came back. Very happy with the service at the dealership.

robert pine

Our expertise was top notch!!! We had Syed helping us and he could not be any better! He was so helpful, answered all of our questions and had us in and out with our car in 2 hours!!! We recommend them highly!!! Thank you!

Jaimee Oliveira

Sooo. My nephew Lucas informed me of this 2015 Infinity Q50.. beautiful car...went to see it...great experience. With a good credit score and the willingness of salesman to make it work..am the happy girl who will drive my infinity home this week..ty Lucas

Nathaniel Hollander-Essig

I usually don’t do these thing, but after todays experience I felt I needed to do this. I feel these 5 star ratings are about as fake as you can get. It’s even past the Trump “fake news”, that’s how fake they are. Anyways.... So before today, I’ve heard their horrendous commercials in the radio(They are bad) it made me homicidal when they came on. The one thing that caught my ear through the nonsense, was that “If you make more than 350 a week you will be approved.... It’s a crime to pay more than a dime. We finance to fit all credit.” So, I decided to give it a shot of a vehicle. I went online Tuesday, to see if I was pre-approved. Within a few minutes my phone rang and I was told they ran my credit and was approved to be able to get a vehicle. I set up to talk to the woman I was talking to in the phone(sorry I don’t like using names). I was excited, due to the fact I need a new vehicle. The days came and went, to Thursday the day of a possible new vehicle. I pulled into the dealership and there was no customer parking or anything marked for parking, besides handicap parking(no complaints there it’s truly needed). So we found parking in some back forty parking area. As we were walking in there were two salespeople outside talking and one was smoking right by where everyone walks in(I get it people who smoke need one, but right where your customer walk in.... C’MON MAN!!). The non smoking salesperson opened up the door(why I gave 1 star), but didn’t give a greeting. The smoking salesperson put out is cigarette in annoyance because we were walking in and interrupt him. With the door open, my fiancée and I were walking in, he blew his cloud of cancer smoke in our path(not saying it was intentional, but there were so many other directions he could go. We were then asked what we were there for. We told the salesman we were there to meet with the woman we talked to on the phone. He said “Ok. Sit right here and I will go get her.” So we sat and he left. A moment later he came back sat down(no woman, thanks for coming in or handshake)with paper work and asked what we were looking for etc.(usual car stuff). He proceeded to give us a credit check form to fill out. I said the woman did it aleady. Nope this is a hard check for the banks. As my fiancée and I were filling it out, he was clicking his pen, due to the fact we were taking “too long”. While we were filling out the paperwork, the salesman was talking to another salesman and trash talking the client of the other salesman(I felt it was very unprofessional. What would he say after we left.) After filling the paperwork out, he left. 45 mins later he came back and said “I have good news and maybe some bad. Well potentially bad, but it’s how we look at it.”(hmm ok?) He said “Good thing you are approved, but the payments will be 360 a month.” (Wait.... what??!! Didn’t their commercial and website say if you make 350 or more a week, they can finance a deal to fit any credit no matter what it is??). He said he could run it through other banks, but didn’t want to “waste our time”(ie meaning his time). I said no we are all set. He said “Ok. Good luck.” We got up from the desk and he just sat there(no thank you, have a good day or handshake again. Like because we didn’t buy anything, curtesy and extra movement wasn’t meant for us). We left and headed to my fiancées car. When we approached it there were cars blocking us in that the detailers moved for end of the night. We asked if someone could please move them so we could back out. Everyone looked at us like they didn’t speak any english(nothing against people like that). After 5 mins and my fiancée honking the horn someone came out to move the cars. Then realized he didn’t grab the keys. Well another 15 mins went by the cars were finally moved and we got out. With the look of disgust from the detailers they never said sorry about that or anything. All in all my experience was horrible there and I will tell everyone I know never to go here for a vehicle. Sorry this was so long, but I had to Get everything out.

Rebecca Brizido

Bryan C was the best! I didn’t know much about the car buying experience and he explained everything and made me very comfortable with something that I was apprehensive about! Can’t thank him enough, now I have a brand new car!

Tara M. Williams

My fiance and i went there yesterday just to see if we could get approved on the credit amnesty program. Gary, our salesman, was completely AMAZING!!!! Not only did he listen to what we were looking for he wasn't pushy at all. We ended up leaving with a 2019 and a 2012 spotage!!! Absolutely amazing team and so worth the drive, this will be the only dealership we ever use

Bobby Antaya

Salesman was very rude and condescending. Won't be coming here again. Would definitely recommend training your staff better with customer service.

Sandy Tremblay

If you want a dealership that DOES NOT follow through on important things like registering the car timely, DOES NOT return phone calls, DOES NOT honor statements that are made at the time of negotiation, then choose Kia Auto Mall Swansea. If you choose Kia Swansea and they tell you that you don't have to worry about the first month's payment, ask them specifically what that means and get it in writing. If they promise you free oil changes, get it in writing before you drive off the lot. The non-existence of any customer service and/or follow up after you drive off the lot is an understatement.

Hope Thibault

I am not a fan of Car Dealerships. However, When I walked into Rte 6 Kia, I was treated extremely well. .I was not attacked or harassed, nor was I pushed into a vehicle I could not afford nor wanted. I worked with Dean Morrissette. He asked what I was looking for in a vehicle. I gave him all my requirements and was immediately shown a vehicle. In a matter of 15 minutes, that's right fifteen minutes!! I was approved and done. I picked my car up the next day after work and could not be happier! I have purchased a few vehicles from different dealerships in the past and not one was this accommodating and fast. I was not it with any gimmicks or BS. What was on paper, was exactly what I was told. I highly recommend this dealership and especially DEAN!!! Hope Thibault

Lou Marschat

Great service!

BabyAiden 12

They were so courteous and helpful and they stayed right on top of until we walked out with a new vehicle thank you Kia

GuitarGuy 99

The only reason i gave it a 1 star is because their commercial is so obnoxious. Seriously though who decided it was a good idea to make those ads that play every 2 minutes on 94 hjy? No hate auto mall kia but can you come with something new?

Luisa Faria

Fantastic place 1st time here. Friendly, pretty quick, love the massage chairs and the people. Thank you for taking care of me.

Steven DuBois

I started the car buying experience while being sick. I showed and had little interest in hearing anything my salesman had to say. Bryan was professional and handled my cranky and rude attitude. I was sick and and should have waited to go car shopping, however I needed a new car. Bryan remained friendly and helpful the entire time. When I went into the financing office with Rob, I had been working all day and was irritable with him as well, he worked the numbers and was able to get me financed at with a lower car payment then I had anticipated. My overall experience was excellent no thanks to me. Even though I was sick and a horrible customer, Bryan and Rob remained friendly, smiling, respectful and helpful at all times. Thank you for dealing with me, I guess what they say is true, men are horrible when they are sick. Thank you again, I am very happy with my new car.

K S

I needed to get my mother in a lease that was reasonable for her budget. I went to Tasca Ford in Cranston and then to Bald Hill Kia in warwick. Both said zero down but it was a sham as usual Bald Hill Kia being the absolute worst. I then worked with Julie and Gary and had the complete opposite experience. They met our monthly payment requirements with Zero down! We drove off in a brand new Kia Forte. Thanks Julie and Gary.

Mike Simoes

First off, the annoying commercials even play in the dealership! Second, the salesman I got didn’t like to listen to what I wanted and tried pushing other things on me. It took me about 15 mins of saying I wanted a specific car to actually get him to acknowledge it. After being told about a new car, I asked if we could go see it, seeing as I’ve only seen the year prior model. He assured me there was no change to the cars and no need to see it and waved me out of the door because of my unsure desires to actually get the car. Horrible never going back. Only reason I gave 2 stars is I was seated and spoken to immediately.

Marc Troyer

They got me approved for a second carloan with a better rate then my first car loan ! I still can't believe I got approved ! Everyone else said no and I figured I would give these guys a try. It was the commercial on the radio that got me in the door but the guys that put in the work got me out the door with my a new car ! I love my new car it's far more then I expected and it's a base model. I test drove an automatic but wanted a standard and didn't even know that it would be a 6sp ! That's awesome ! I'm looking forward to seeing what Kia is going to do in the future.

Bruna Crespo

I had a wonderful experience employees very friendly make you feel very comfortable in there atmosphere I would definitely recommend them to friends and family. Also look forward to doing further businesses with them!! If I could rate higher I would :)

Jeffrey Brodeur

Look out for their leases

Aislinn Grace

Dean is super great and friendly! He tells you all your options within your budget for your score. Got me approved for my first new car instantly and left with it the next day! I definitely recommend rt 6 Kia to anyone looking.

eric sampson

This is our second vehicle from Rt.6 Auto Mall Kia. Our experience has been nothing but exceptional with both purchases. Our salesman Luis was knowledgeable and helpful in helping us find the right vehicle for us! We will go back again when we have another need for a vehicle!

M C

wow quick and stress free what a great place to buy a vehicle Thanks Nick for the stress free experience

E. W.7

Excellent Service

rebecca saccoccio

Awful customer service and games.....they have no problem wasting your time and lie to get you up there. Don’t buy from this dealership!!!

Jamie Christiansen

Went on in just to look, and drove a car off the lot the next day! Very professional, great selection of cars, good prices, and comfortable atmosphere! Paid off my old car and help me get into a brand new one! Stop in and ask for Luis! 10/10 would recommend!

Crystal Bockes

Gerry was great. Took his time with me and got me what I needed at the price I could afford. This is my go to dealership from now on. My daughter purchased her car here with Gerry as well. Very satisfied.

Adelmar Mendoza

Absolutely amazing. The gentleman who helped us ( John Gomes ) went above and beyond to get us into the vehical we wanted at a very reasonable price. His dedication to the over all customer experiance really shows.

Lori Reverendo

Very helpful staff, Dean was great, answered all my questions & made what i thought was going to be an anxious experience into a relaxed & rewarding one :) love my new forte! Thank you Dean!

Donna Boucher

I got my hopes up tryingvtwo new cars, then was told numbers wouldn't work. Was honest that I already had a good car even if 10 years old.

Nick Munn

I thought was going to a positive review and 5 stars BUT after a good (but typical) shopping experience, I purchase a used car, get it financed, and get ready to drive off happy THEN they hand me ONLY 1 KEY. Now these are those smart keys that cost $500 to replace. Never was this disclosed before purchase. I don't think expecting two keys is unreasonable. When I complained, thinking they would make this right (which would still get them back to 4/5 stars)... the best they would do was 15 percent off the replacement. Unacceptable!

Cynthia Lauriano

Great service here at Route 6 Auto Mall Kia. I went in for a oil change and decided to check into an early lease termination. Dean Morresette helped us right away. My boyfriend Anthony Noronha recommended Route 6 Auto Mall Kia, since he has bought cars from here and he told Dean what I needed. Dean made sure I got all my needs met and came right around the corner with what I was looking for a red 2019 Kia Sportage. Test drove it and that was it. Dean didn't make me feel pressured into getting my new car, instead he just made me feel like I deserved what I work hard for. I know I made a good choice, because I can't stop looking at my car every time I park it. Dean is a great asset to Route 6 Auto Mall Kia. I will definitely see Dean again in 3 years or maybe even earlier for another early lease termination. Also, I can't leave out Robert Collins who assisted us with the financial part of leasing the car. I couldn't believe how quick he had me out of there. Thank you guys for all your hard work and great customer service :)

Shaunna Mott

brought my vehicle in for a detailing and oil change. My car had paint in the back that I told them.aboutnin advance. in hope's they could possibly get some or all of it out. they called me about it and I told them I knew it was there and whatever they can get out I'll appreciate. when I picked the car up they said they couldn't get it all out, but that they blended it in. They spray painted over the paint they couldnt get out! I was never contacted and asked if this was ok! it was never authorized by me. So now I have black paint on my floor, the bottom of the third row seating, and the back of the third row seating. my car smells awful even after trying to air it out. I contacted Dan, who I finally reached after 4 days of leaving messages and him not returning my call. Dan is the service manager who couldn't have cared any less, he informed me he new nothing about the issue and was sort staffed right now. He didn't think it was a big deal but said he understood I was upset. he had no solution for me except the smell will go away in a day or 2. he could blow a fan through it but that was about it. He told me the use a 3rd party company for the detailing, which I have found out since then is not true. So now my car has even more paint than it did before and still smells! I am so disappointed in how this was handled and that I was made to feel like I was upset for no reason. Why would anyone think it's ok to spray paint the inside of someone's car! especially after they brought it In in Hope's to get paint out of it!!!

Othello Smith

Best car shopping experience I've had so far. Excellent service.

Kevin Gaugler

This was THE most stress-free car purchase I’ve ever made. Dean was there to meet me and treated me with respect from the first moment we met. I have less than perfect credit since a recent separation and they did everything they advertised. We agreed on a vehicle and terms quickly. Roy in finance made me feel comfortable and explained all my options. Everyone in the place made me feel at home. A true family owned and run business. I took the car home the next day after they detailed it and made it look better than new. Absolutely would recommend Route Six Auto Mall Kia.

Teresa long

Came in after hearing positive reviews from other people. Was assured that they have top notch customer service. Everything was true. From beginning to end it was the best experience I've ever had in purchasing a car. Will return when I look for another care.

DLH Paranormal

This was my first time buying a car through a dealership so I wasn't sure what to expect but the process was easy and stress free. Vinny was great at explanning everything and was very helpful. I got a great car that I am very happy with!

Gary Carpenter

This place does nothing but lie to get you in the door, then do their best to make you feel like a fool once you are there. All the paperwork you fill out online is a waste of time, then they tell you we can make something work , just to get shot down once there. Since when doesn't a married couples join income count as income to purchase a car , DON'T EVER DEAL WITH THESE PEOPLE

Nickolas Medeiros

The worst dealership in New England. Awful place.

Lee McNamara

Awesome dealership! Nick helped me get the car I wanted and has even given me help with working on getting a better credit score to refinance soon and get a better interest rate! Great dealership and friendly helpful staff!

Denice J. Cook

A quick, easy sale on a Brownstone Kia Soul +. All I had to do myself was the inspection sticker because I'd forgotten to bring the title on my trade-in. They were supposed to refund my inspection sticker expense but never did (I emailed them the receipt a week ago), however $35 isn't the end of the world. I bought the 10 year/100,000 bumper to bumper; I hope they honor it should I ever require work done! That's the most I can say at this point.

Pat O

My husband and I are retired and had an appointment to drive a new car which was advertised on the dealership website today. After driving one hour to the Kia dealership we’re were told by the salesperson that the car was sold and because of this we could not even test drive it—but the salesperson could “get us another one just like it.” The salesperson also called us “rude” when we were unhappy about the false advertising. We had confirmed with Alyssa today, hours before our arrival that the car was still available, and guess what, it’s still listed for sale on the dealership web site. We will not do business with these folks and neither should you.

Danielle Palmisano

Great person. Friendly very helpful

Lynsie Ouimette

My experience here was amazing!! Bryan was extremely helpful and I was in and out with a new amazing car very quick! Definitely recommend

Paul Olsson

Vinny (Sales) and Rob (Finance) were really, really great. We arrived late in the day, after work with no dinner, to shop for a car and they both addressed our needs/concerns. Within 2 hours time we were owners of a 2019 Forte! Vinny and Rob made the entire purchasing process completely stress free. Those pens though, were really tough on lefties

Ryan Rylander

Very great customer service and they will not pressure you like lot's of other dealers will. Overall the condition of the dealership is very nice too. Easily the nicest Kia dealership in southern Mass.

Chelsea Slater

Luis was excellent! If you want an honest salesman who will go to bat for you ask for Luis

Matt Schumitz

Great dealership to deal with. Good staff, easy to get to and the coffee is tasty!

Brett DuBreuil

Bryan was extremely helpful and mindful of my budget. Helped me explore all of my options and got me the beat deal. Introduced me to the features of my new car and let me test drive the vehicle by myself (which honestly helped relieve some of my ‘buying a car’ stress). Thanks Bryan and Route 6 Automall Kia!

joseph pemberton

We communicated via text with a sales associate to drive to their dealership to look at a specific vehicle, only to be told when we arrived, that the vehicle was not available. What was the point of our appointment? Left feeling very frustrated. We took our business elsewhere because if you can't get the smaller details of your business right, what makes me think you'll be more accountable in getting the bigger things correct.

Sean McNamara

Carla and her team did a great job getting me into the right car. They were professional and courteous throughout the process. I would recommend them to anyone looking to drive a reliable, affordable car.

Thomas Trempe

This was by far the best car buying experience I’ve ever had. Nick was professional and courteous and kept Me well informed of the status of my loan application. It was Black Friday so the dealership was quite busy and the wait was longer then I’ve experienced before but i was expecting and did not mind the wait. All in all I spent almost 4 hours here and left later that afternoon in my brand new 2017 Kia Forte. After 4 hours of watching all the Sales Professionals interactions with other customers and between themselves I can promise you anyone who is writing a negative review about their interaction with the GM or any of The Sales Professionals simply demanded things from the dealership they couldn’t do and aren’t used to hearing the word “no”. After all this is a car dealership, not Walmart. Anyway I Would definitely recommend anyone in the market for a new or Used Vehicle to stop by and talk to Nick, you won’t leave disappointed.

Ray Henderson

Course im one of the few to fall victim to there ads false advertisement. Called in and asked about the "make $350 a week and pay a dime down gimmick". They said its only for bad credit...ok check...have to make 350 a week...ok check make 700 a week....and last have a dime down...ok i have 2k down... go down waste my time for an hour and a half then get told well do to you having a credit score of 585 i need 60% down! Be it safe to say i called em pieces of s*** went down the street and bought a subaru

Sammy McKone

Great customer service but credit amnesty is a BIG lie. Was told my credit was too low even though I bring home $350 a week sometimes more. They didn’t even check my pay stubs nothing! Complete scam would not waste your time

Elizabeth Charpentier

We were looking to trade my Corolla in after 2 years financing with a terribly high interest rate. We called ahead to see what our options were, and were told someone would be waiting for us. Dean greeted us the minute we pulled up, and was extremely accommodating throughout the entire process. He got us into a lease on a brand new Kia Sorrento which we absolutely love! We were able to watch the patriots game while we were there, an added bonus. Highly recommend

Samantha Souza

First and foremost, Rte 6 Auto Mall Kia was able to meet my needs and find me affordable financing with my not-so-great credit! After not having to purchase a car for over ten years, I was a bit apprehensive to make such a large purchase. The sales team and finance managers did a great job in making me feel secure and confident with my purchase!

michael dupre

I have purchased 4 vehicles from here and I have had excellent customer service , salesman willing to do whatever it takes to get you into your new or used car. The service department has always been professional and never had to go back for the same problem twice. When you go there ask for Luis Silva he will make it work for you every time.

Derek Derosiers

Just brought a friend to come & look for a car. The staff has been very helpful & explained everything to her . She is very excited about her 2018 Kia Rio.

Timothy Earley

I came in looking for a new vehicle while I was in a bind. Spent a while processing myself through the numbers with a very respectable and very helpful gentlemen by the name of Dave Correia. I didnt know what to expect since this was my first time ever financing a vehicle from any established auto center. He worked with me went through the numbers and did everything to try and get things where I needed them to be and got me into a vehicle the same day and I was able to leave the lot that night. He even went the extra mile on this! That's great service and great salesmanship. Thanks again Dave and Kia Auto Mall!

Tony Carlucci

Great people to deal with.

Francis

Dean was awesome! Great staff all around. Never had a better car buying experience

Patrick Oconnell

Staff is great explained I still had a lease contract for 10 more months Luis Silva is professional and not arrogant got me what I needed Robert Collins was great with the financing and paper work both answered questions for my girl who will be back in the next year or so for a car defiantly. Five star

Swamp Yankee

Very friendly, and good deals. Dean M. was very helpful. No pressure. Unfortunately for Dean, we ended up with a different car from another dealership. But when it is time for a new car again I will be sure to visit them again. Thanks for your help guys!

Ruth Karter

First of all I love my new forte! Vinny their sales rep and their finance guy made everything happen very quickly. I never had bought and drove a car off the lot so easily. Good news my trade-in loan is now paid off!

John Hanna

They wernt the best dealer I've been to. But certainly not the worst. Decent waiting area

Littleflower's junk

Very helpful and polite

Jocelyn Costa

Gary is a great sales consultant to work with! Roy, from the financial department was also a pleasure to work with. Highly recommended location !

Justin Morse

Apparently credit amnesty doesn't count if your credit isn't good enough.

Oliva Roussin

Very good service polite

John Morton

Stop playing that awful radio commerical. That women shrill voice makes me want to drive into a telephone pole.

Linda Earl

I was driving on 195 and a passing truck coated my windshield and car with black oils. I couldn't see but through a nickel size spot. I managed to get off the highway. Lucky for me I saw Kia. Pulled in. Immediately the staff came to my aid. I was trembling. I was so shaken up. Julie got me water. And the service manager took my car and had the oil cleaned off. Can't say enough about their kids to me. It was a stressful experience. But once they got my car cleaned I was escorted to the door and wished a safe trip. Now how is that for customer service???? No they didn't have to help me. No they didn't have to be nice. But they were. Thank you Kia. The staff went way above what anyone could ask for. Thanks to all who helped me continue on my way.

Zafir Latessa

Omg these guys are the truth! I had a vehicle that was score of less than what I school code on it and everywhere else that I went was telling me that I had to put down so much for a down payment to cover the difference in the pay off, but these guys made it work out for me! Lucas got me the application, Andrea got me the appointment, and Vincent is the man who got me the deal!! They made an extremely stressful situation painless! Great team, cannot thank them enough!!

Brian Bell

I've been to a lot of car dealerships in my life and they're all full of lying rats that couldn't give two shots about you or your car after the paperwork is signed, but not this place. The best testimony I can give you is this: the night I closed on my new Sorento, I saw this guy in a nice suit mopping the floor carefully while everyone else was doing their jobs. I later found out that guy was the owner of the dealership. Great leadership inspires great employees, so I'll leave that right there for you to process. Almost two years later and they still stand behind their car and their sale. I will never use another dealer. I cannot recommend this place enough.

Angela Feeney

Great experience!! If your looking for no hassle car shopping this is the place to go. Everyone was so pleasant and very helpful. Gary Cambra was my salesman. He was very laid back and listened to my requests. He also came through with everything he said he would and never once pressuring me to buy something different. I picked up my car and couldn't be happier. I would definitely return to Kia and I have already referred them to friends and family.

Kathryn Fassnacht

The commercials: Does the term cruel and unusual punishment mean anything to you?!? If I have to hear only 10 cents down one more time there’s going to be some serious vomit. Her voice makes my ears bleed. It comes on and I instantly turn the radio dial to whatever comes on, because the annoying sound of static is a soothing antidote to the piercing tretchory that is her voice. I’m going out of my way to tell you how awful the commercials are, and I can not possibly be alone in this, so for the love of God and all things holy Please stop.

Cassandra Lovely

This was my first time financing a vehicle. I knew what I could spend a month but I had no idea what the process entailed. Dean Morresette was my sales agent and he was absolutely amazing! During the entire process he was honest, patient and he made me feel like a friend. He explained everything in detail. Each staff member that I came in contact with at this dealership was friendly and honest as well. I never felt like I was being persuaded into buying something I didn’t want or couldn’t afford. I would highly recommend coming here. Thank you all and thank you again Dean !

Crystal Gurley

Vinny St. Angelo was amazing to work with. He really listen to what I wanted and what my needs were and followed through. I would go back to them for my next car when the time comes.

Cody Ottaviano

Bought a used truck from here. Love the truck and got a decent price on financing, not what I wanted unfortunately. But since the first day I got the truck the ac doesn’t hold a charge and blows out warm air. This will be the second time I have to go back and get the vehicle repaired. Something that should have been checked and done before selling me the vehicle. Huge inconvenience and waste of my time to have to keep going back. All in all, I had a good experience here besides the issues with the used truck I purchased.

Derek Medeiros

Bryan made working the deal easy. I felt no pressure and they dealt with me honestly and with integrity. I have bought two vehicles here and have had no issues.

Michael Ferreira

Great experience! Worked with Gerry Benoit, he made the entire process easy and stress free. I would highly reccomend Gerry.

Jennifer Brough

Awful the commercial is such fraud you have to have an excellent great score in order to be able to get any of the deals

LINDSEY SOLOMON

I wish I could give this place no stars. They are horrible I called earlier in the day for a particular car they told me to give them the vin number on the website and called me and assured me the car was there. I then found a sitter for my 5 month old and took my 3 year old with me and drove up there to be told the second we sat down they don't have the car and that car was a demo which wasn't even available to look at because the manager was driving the car. I stated this was horrible to do to people to tell them a car is there to make them come in so they can try to sell you another car bad business and false advertising !! I then was told "well providence isn't far at least you didn't drive from Connecticut". The sales person was cocky and rude I have never been treated that way before when I left I received two phone calls I answered and they continued to lie saying I wasn't even suppose to be there at the time that I went and I have the proof from a text at the time that i was suppose to be there was the correct time I was there.. and then they said that the car was gonna be back for me to look AT. Bottom line i wouldn't send my worst enemy to this place.. Horrible

Bryan Casey

Everyone is very professional. My salesperson is Vinny St.Angelo.He is not at all pushy or high pressure . He got me a really good deal on a Kia Soul. The show room is spotless and so is the service department.

Marc Lindsey

Buying my new kia sedona was awesome sales was great but 6300 miles later I made my 1st service appointment and had great expectations but were quickly removed upon arrival arrows I. To drive line but cars were facing other way so I waited a min out of o one came out so I parked and walked in to driveline not sure where to go instead of 2 employees taking initiative to greet me I had to ask where to go upon entering service area another customer walks in 1 guy at a desk then low and behold after a few min of waiting they customer who walks in AFTER ME GETS SERVED 1ST AND IM STILL WAITING then the guy at 1st desks sees me still there and stops to help me ( why he didnt do this 5 min earlier is beyond me) so van goes in so I had a snack and a smoke it was ok and 3 customers in waiting area he calls last name and as I say here he walks over to another customer gives her my receipt and keys I spoke those are mine he assumed a girls name was a girl he was wrong as I'm thinking boy glad this nightmare is over I go out my van is soaking wet water spots all over starting to form and they didn't even take 1 min to vaccuum the I side .....left in despair I dont want to go back but I have a free oil change and I am dreading when I hit 11300 miles and I have to return I did go to car wash 3 min vaccuum whole van and 2 min to dry it off Very disappointed customer

Leony Lopes

By far the worst experience!! I will NEVER purchase a car from this dealership again. They only care about you purchasing a vehicle and that is it. Once you made that purchase they are ABSOULETLY NO HELP!!!! I’ve been trying to get in contact with them for over a month, regarding money that THEY owe me and I STILL have not got a response. They do not care about their customers, ONLY money. The WORST investment I had ever made!!!!! If I could give them a 0 star rating I would!!!

Kim Pacheco

Jerry is a great salesman to deal with tell him Kim sent you.

Mario Nancassa

I went there because I needed a reliable car. We were greeted by Vinny. We explained what we wanted to do. He was very friendly. He worked with us from start to finish. Within two hours we had all the paperwork completed for my new car. Everyone there was friendly and worked to get me into something I could afford. I would recommend anyone looking for a car to check them out.

stephen cordeiro

david correia was so helpful with the purchase of my new kia soul great service by everyone at the dealership

Earl Gurley

Vinny St. Angelo and Rob Collins made this a very enjoyable and painless experience. I needed a car in short order after an accident and they made it happen. Andrea in Online Sales followed up and responded to all calls and questions in a friendly professional manner. Thanks so much guys & gal.

Joey Fiano

Bought a car here and had an awesome experience. Our salesperson Dean was great.