Reviews of Mercedes-Benz of Westwood (Car Concessionaire)

Suzy Aly

This is my second time coming in for a service and this dealership never disappoints me. I was able to get some work done from their lounge area while waiting for my car to be ready. Nice workstations with desks and outlets. Thanks Cameron and Joe for excellent customer service. Thanks MB of Westwood for good selection of lunch items.

Leslie Beckford

These guys have a good service dept. They have provided accurate diagnostics and repair for my GLS450.

Robert Geary

It was such a pleasant buying a car from Alan Schockett. He made a normally stressful experience very tolerable. I would highly recommend buying a automobile from Westwood Mercedes!

Greg Acerra

Great service and communication. A pleasure to deal with.

Annette Wint

The service was more than satisfactory. It was excellent. They corrected what wasn't done well from a previous auto repair at another shop not associated with Mercedes Benz. I was very happy with the service provided.

Steve Conway

Mercedes of Westwood conducts themselves in a very professional manner. They are attentive and recognize your time is valuable. The work performed is always best in class and you are always greeted with a smile. What more can you ask for?

Parth Delvadia

Good experience with MB of Westwood so far. Easy to get appointment by phone, loaner service was a plus (but I believe because I was there for issue related to manufacturer warranty I didn't have to pay for the loaner). The reason why I have given 4 and not 5 star is just coz after I dropped the car, there was follow up to inform or update on the status of the issue. If I could 4.5 start I would do that as I don't wanna take away an entire point but would be nice to be informed on what's going on. Pick was quick and easy in-an-out in like 5 min.

Liam Kean

Fantastic experience at Mercedes-Benz of Westwood. I was able to trade in my BMW for a brand new C300! The process was clear, quick, and straightforward. Ray in sales was excellent and professional, and explained options to me in a clear and transparent way. Gene in finance was a pleasure to work with as well, and gave me a lot of respect as a first time Mercedes customer. I have been made a customer for life, and will be sending family members to this dealership! Recommend 100%! Thank you.

Rosa Melendez

Visited the dealer with a car in mind and an offer from another dealer. Asked if they would match it since the other dealer didnt have the actual car I wanted. They said they could beat the offer and so they did.

William Newman

Maria, Is one of the most trustworthy advisors, I’ve had the pleasure to work with. Informative, kind, precise down to every small detail and her customer service is top level. I’d recommend Maria and the services of Westwood Mercedes above all others. -BN

Greg Hatton Sr

As a repeat customer with Westwood Mercedes, the continued professionalism displayed by the staff across the board is above reproach. When my pending departure I hope to be received by my new dealership with equal repore and professionalism.

Cindy Laughlin

I have been a customer since 1985 long before it was in Westwood, back when it was owned by the Clair family. I am on my 6th vehicle since then and have always been satisfied with the service and attention provided. I would never go anywhere else!

rasa nasseri

I don’t usually write reviews. But, my experience with this service point is great and incredible. They are honest and just do what is needed for your car. First time I took my car to another services and they said that I had to expend 7000$ to solve the problem, but westwood Mercedes Benz solved it for me for only 400$ and today I was there for oil change and again service was great with free car inspection. People there are really kind and you don’t have much wait time there.

Melissa O.

My husband and I visited Westwood two weeks ago because we were ready to buy. I am not sure if the salesperson we were sent to is not very good at his job or was having a really off day. He mumbled, barely engaged with us, and overall acted like he was being forced against his will to interact with us. I have no idea if he is like that with everyone or he was making assumptions about us based on our appearance. We scooted out of there as fast as possible. The following weekend, we drove up to Lynnfield and bought our new car that same day. It should be delivered soon. Super odd behavior from Westwood sales person, especially since performance is measured by how many cards sold.

Anthony Santos

Fantastic Work by these guys Very well cordinated with loaner vehicle Ken black was awesome all the time I called he responded and took care of all the problems withy car

Aaron Burnes

Had tires mounted on my 01 Audi s4. The techs placed 3 of my 4 wheels face down and created pits in the faces. The service representitive I was working with, Maria, mitigated the issue quickly and offered to have all 4 wheels refinished the following week. The tech that came out to view the damage attempted to deny responsibility despite obvious evidence. Unacceptable service for 190$ to mount tires, but I appreciate the care and generosity of my service rep. Will be back for the wheels to be refinished but never again.

wes ridlon

Mercedes Benz of Westwood is the only place I take mar car for repairs. The staff are wonderful and well educated on the functions of my vehicle. It’s great to know my car is always in good hands.

William Mahoney

Outstanding service. Prompt and very high quality. The service department personnel are outstanding and second to none when compared to other luxury car dealers.

Jim Ranes

I really enjoy taking our 2015 Mercedes Benz to Mercedes-Benz of Westwood. When we purchased our Mercedes, we purchased a maintenance plan which makes sure our Mercedes is in tip top mechanical condition. Next year, I will buy another maintenance plan from Mercedes to keep our Mercedes in superb running condition! It is a very good investment to buy a maintenance plan up front. This dealership returns our MB washed, vacuumed and in perfect running condition! Thank you all at Mercedes-Benz of Westwood! James and Karen Ranes Cumberland, RI 02864

James Connors

Darren, service advisor, was helpful and kept me updated with progress of maintenance of car.

Patricia Grassia

Love Mercedes Benz of Westwood. They pick up your car for service. Worry free! Everyone is so friendly and professional. I have never had not one issue. Not to mention I absolutely love my car from them. Patricia

igli leka

Had my Mercedes E 350 20014 at this place, told them that the car has shock problems, in high speed the car is not stable. The clown number 1 told me that mechanic drove over bumps,and car is fine, and even dumber clown number 2 came, he waz the manager, and told me that I should not drive fast. Fyi to both clowns who don't even know anything about cars, I politely told them, shock absorbers are designed to hold the car on high speed, so air who's entering from below won't lift or sway tha car on a straightaway. To both clowns,driving over bumps u only using coils and shocks a bit, so the car doesn't jump up. I'm mad because both clowns are clueless of automotive industry. Is far as driving fast, a Korean tin can of a car like Hyundai can do 140 mph with no problem. Mercedes has been the leading car manufacturer for innovation in the past 100 years. And u two clowns try to diagnose my car by driving over some bumps, third world class service. I'm not bitter or anything, I'm just infuriating that you 2 clowns are the face or the first encounter with Mercedes related services. I'm going to fix my car, and I'm coming back to your service and bring back the bad shock absorbers, so at least u can fully understand how undereducated u both are. To anyone who wishes to prove me wrong, u can reply, and enlighten me on a procedure how to diagnose a shock absorbers problem. And please have some respect for your self. Only educated guess. Sincerely Igli... Responding to your comments of me driving fast, I'm not suggesting u or any one driving 100mph, I'm emphasizing that shock absorbers are designed when the speed increases, once more, your response is at a kinder garden level. Mercedes , the best or nothing. Doesn't apply to your level of knowledge. I can educate you on diagnosing how to,but it is pointless. To low tech to work 4 Mercedes. A Uber car. Ex Nihilo Nihil Fit.

James Rego

Thomas was a straight shooter and made me feel at home instantly!

Jane Regan

Claudia was excellent. Providing me with information I needed to make a good decision. She didn’t race through the summary and receipt but explained things well. I didn’t feel talked down to as I often do when I bring my car in to the Mercedes service.

Angela B

Great service all around!!. Would not go to any other Mercedes dealership. Raymond and Steve were the best! and made the process so seamless. Thank you!

steven apanian

This dealership is a joke. The salesman and sales manager messed up the paper work on my lease and I should have known then to back out of my lease agreement. Fast forward 28months later I called Sean the GM and asked for some assistance getting out of my lease and into a new Mercedes lease because I hate my current C coupe. Tells me he will check his inventory and work a number for me. 3days later no call back not answering any of my calls. This is why I will buy from any other Mercedes dealership besides this one. In fact might just go buy a Audi because I’m sure this is not how they will treat me. This would have been my 4th Mercedes between my brother and myself. Won’t be going here any longer.

Dorothy Gibson

I was given a loaner car for what I thought was for a day. I received a phone call from nick updating me on the repairs I needed. It turned out that a few days were needed to complete the repairs and a detailed list was emailed promptly. I was able to keep the loaner car which was very convenient and was the same model of car as mine so I was comfortable driving it. I received a phone call in 2 days as was estimated and the repairs were complete. I have been a customer of the Westwood location for about 5 years. Every visit and any problems were always addressed in a timely manner and the staff are courteous and polite. I will continue to be a loyal customer!!!!

Robert Henderson

I always receive great service at this dealership.

Derek Wright

I haven't been to MB in Westwood for a while but today I was quite impressed by the professionalism of the service staff. The moment I walked into the door I was kindly greeted and made to feel like I'm at home. Thank you MB service team!

Greg Jackson

My experience yesterday at the Mercedes Westwood dealership was great. It was very easy, I learned a lot during the finalization of the contract. I would highly recommend this location to family and friends.

Miguel Haime

Service at this dealership is the best I’ve ever experienced! I had Maria Coronel taking care of me and she did a wonderful job. Kept me posted of what was goi g on with the repair of my car in a timely manner. I showed up without an appointment because i was leaking coolant, and still I I got a loaner car fast and was out of there in no time. When the car was ready it was clean and vacuumed. What a great job!

Steven Santos

George was an excellent person to work with. He kept me updated with the car and was always willing to go above and beyond. I will definitely be doing more business there I n the future.

Jeannette Brocato

Excellent service

Richard Van Zandt

David Blanch is one of the best service agents I have ever experienced. He was honest and direct and had only two objectives—fix my car and make me happy. He succeeded.

Stephanie Brown

Sales Manager--Steve Barrows. Thank you for your wonderful Customer Care Service! Superb

Devin Sadlers

Very quick and pleasant. Will be going back for all my Mercedes needs.

Shawn O'Neill

Smooth and swift service every time! Highly recommended!

Scott Sanders

There are three franchise Mercedes-Benz stores closer to me than Mercedes-Benz of Westwood I come to the store for one reason and one reason only Ken Black service manager is second to none provides an excellent service and make sure the job gets done —A class act

Andrea C

Very surprised. I did not receive the Mercedes-Benz service I am used to receiving. I was looking for a new car as my lease is up this month, and it did not seem as if they were willing to go the mile let alone the extra mile to assist with my search. Very brief one sentence responses and was told by the sales person they would be able to further assist once “back from lunch”......I did however finally receive a call 2 days later, after I had already spoken to (Flagship Mercedes-Benz) which is a lot further away from where I live. Follow up is for sure not on point, especially when someone has somewhat of a time constriction.

Christopher Coakley

I've never had a Mercedes up until recently so this would be my first experience dealing with a Mercedes Benz dealership. Ken Black was my service writer and was nothing less than a true professional. He knows how to talk to people in communicate what needs to be done to the vehicle and how long it should take and had meat out of the dealership back in my car in less time than he originally thought. I highly recommend Mercedes-Benz of Westwood service department and Ken Black!

Winston Petersen

From the time of setting the appointment I was treated well. I had the personal attention of Darren who got me into a really nice loaner while the technicians repaired my car. I had it at another place for alignment and twice the could not get factory settings. Now it’s right. The airbags were recalled so it was a long repair, but throughout the time I was updated. All round excellent experience. Thank you.

Renee Dharni

Nick was extremely helpful and pleasant. He had everything prepared for me prior to our meeting. I highly recommend Mercedes Benz of Westwood.

Darwing Nieves

The service was phenomenal. Honestly the best Mercedes dealership I’ve ever been to. I brought my 2016 C300 for service and everything was covered under warranty. They were very efficient and valued my time as a waiting customer. The service was seamless. In conclusion I brought up a concern about some chipping on the hood and Kip Renas took the time to walk out said with me, looked at it and told me it wouldn’t be covered but he would talk to his supervisor. When I received my vehicle they had done a touch up with no cost to me. I was extremely happy and felt Kip went above and beyond his call of duty. I 100% recommend this dealership. Thanks Kip!

Kenneth Otis

When you buy a Mercedes you expect the best! When it’s time for service you expect nothing less - Mercedes of Westwood delivers on this! Thanks again for years of continued services!

raj sekhar

Customer service is good, detailed explanation and customer satisfaction. They are well organized the show room with cars.

Carson5826

My experience with Mercedes-Benz of Westwood was great. The sales person was excellent, knowledgeable and very professional- real gentleman!! I would highly recommend the place for buying a car! Thanks

Sandra Empie

Great service and always treated like royalty!

Tarek Tabbara

Top notch service! My car is off warranty so I realize that there are other non-dealership garages to service my car that may be a little cheaper than a dealership. But the level of personalized service I get at Mercedes-Benz of Westwood is second to none. Very friendly staff all the was to the service manager! Add the peace of mind that comes with OEM MB parts, and it’s winning combination in my book. I highly recommend it!

Tc Pendarvis

Was An Amazing Experience. Complimentary Breakfast Was Amazing. Visiting With A Family Member. Everyone Was So Nice... Will Go here to Purchase In The Future.

Dang Nguyen

Always in and out service great staff

Laurie Schloff

Mike was so kind, wonderful and helpful. He solved every issue right away! Can’t thank him enough for his great service.

Frantz Olivier

Great experience being there for the 1st time. My service advisor Cameron was attentive and very thorough. I enjoyed the free lunch and the server was also courteous and friendly.

Nancy Ross

Ken provided great customer service going above and beyond after a couple mishaps inducing not having a loaner available. Really appreciate his great customer service!!!

Weihong Zheng

The receptionist and advisor were very professional, efficient and courteous. They kept me posted every single step throughout the diagnosis and repair. Thanks for the wonderful service!

Candace Smith

The two women who assisted me today were amazing! Claudia, who was assigned to me today was so professional, knowledgeable and friendly. She kept me informed of my services and emailed the information over prior. It was quite busy this morning and the young women who directed to me Claudia, was also very professional, calm and responsive. Keep up the good work ladies!

simran singh

Bought a Certified Mercedes E class in February from Thomas Parker.I was told the car has two keys and then after paperwork i was only handed one.I did end up getting the second key after 2 weeks of numerous calling.Now i am still waiting for the GAP refund for the car i traded in.I was told it only takes 3 to 4 weeks but it’s now been 2 and a half months.No Refund yet.I tried calling Gene and Shawn today but nobody answered my call.It’s getting very frustrating.

Francis Curran

Excellent service as always from Ken Black at Mercedes. Was able to drop car off and delivered back to me in quick timeframe. Appreciate the efficiency and attention to detail

Smit Patel

Excellent staff and everyone is very eager to help! Whether you looking to get a car or service one, the people at MB Westwood will treat you with respect and make sure your satisfied. I’m in the process of getting a new vehicle and the people have been nothing but polite and helpful!

Richard Cerullo

Good experience. Helpful sales person and Gene in finance was very educational! Purchased a new GLC 300 Coupe. Great SUV!

Harry Tunis

Awesome service!. Loved it so much that my wife decided to go back to being a regular there. And the representative who took care of me was all that! Also loved the complimentary wash I got. Thanks!!!

Linda Kurinskas

Professional and courteous personnel. Finished on time as promised. Our Benz is almost 13 years old, over 105,000 miles, kept going thanks to the service department.

Mitchell Campbell

One of the best car buying experiences I've had over the years. Great sales staff with no pressure on up sales from the Finance Department for added options at the end when you've made your decision and ready to buy.Transparent, easy, and painless. How car buying should be. Highly recommended.

Mike Rotondi

Tremendous customer service from start to finish. I highly recommend anyone interested in a Mercedes to contact them- you’ll be very pleased.

Angela Cote

From the moment I walked in with my husband the service and respect was like nothing I had ever experienced. Dealing with the salesman George, the GM Shawn and the financial manager Gene was an easy and enjoyable experience. They delivered on all my request, and made it feel effortless. I will definitely recommend and go back to Mercedes Benz of Westwood.

Debby Pastore

This is a wonderful dealership to do business with . They helped me to make all my important choices in my vehicle and create a car I am comfortable and happy to drive My salesman Tom Parker and the general manager Shawn Ramos are seasoned professionals that are knowledgeable and attentive I would never go anyplace but Mercedes Benz of Westwood when making such an important purchase. Not only was I confident that I received a fair and good deal but Tom Parker made it fun as well. When I picked the car up Tom spent a lot of time with me explaining all the nuances of the car and assured me if I ever had a question he was only a phone call away. Thank you all for making this such a good experience

Ron Mahdi

Usually I am happy with the service on my vehicle. This last time was no different. The only issue I have is with certain parts that were replaced before. In my opinion the parts were defective and I shouldn't have been charged for the part just labor. I would like to discuss this with someone. I was able to discuss my issues and came away with a suitable resolution. Thanks.

r z

I have bought several cars fromMercedes Westwood and have been very happy with. Just bought a new 2019. My salesman vas very knowledgeable pleasant and answered all questions for me. Would not drive anything but a Mercedes or go to another dealership

Vince Adornato

My experience was very pleasant, despite a minor accident. While they were moving my car, it was stuck by a dealer car. Westwood assumed full responsibility, delivered my car to their body shop for repairs and provide a beautiful new Mercedes loaner. The repairs were excellently done and my car is as good as new. Everyone the, respect my Service Agent, Enio, were polite, helpful & attentive, turning what could have been a contentious incident into a customer service positive.

Timothy Hunt

Great service job and great customer service! I will definitely bring my car back here for service. Thank you for letting me know about the Mercedes goodwill program for cars that just came out of warranty.

Joseph Marking

Best customer service experience at a Mercedes dealership yet.. Great advisors and amenities. They explained all the recommendations thoroughly. I would recommend Mercedes of Westwood over Mercedes of Natick or Burlington anyday..!!!

Christopher Flynn

Great customer service. The service took longer than expected due to the nature of the issue. They apologized and gave us loaner and told us we could bring it back the next day even though our car would be fixed later that day as my wife had to be someplace at 3 pm. Awesome serve reps. Great service.

Thomas Deiana

I came in for an oil change this week. I can’t stress it enough, Maria is the best! She takes the time to correspond with the technicians to make sure the vehicle is ready in a timely fashion. I had an issue with one of the modules in my CLA 250 and she took it in and had it checked out right away and the technician corrected the problem. Nothing but professionals working in this service department!! I look forward to my next visit.

Arash Gurung

Edwin was incredibly professional, helpful and courteous during my sales experience. This was my first experience with Mercedes Benz of Westwood, but it certainly will not be my last. Edwin was kind and welcoming from the moment I entered the dealership. His patience in helping me choose the right vehicle was terrific. He appreciated our business and was forthright with us throughout the process. I was back and forth on whether or not to pull the trigger during my first visit to the dealership, and Edwin was able to help us make the right decision and feel comfortable with our purchase.

Gina Pugach

Don’t waste your time. They don’t know the definition of appointment. Apparently it takes 2 hours to get in and fix a tire. Unbelievable!! If it wasn’t for my service package, I wouldn’t even waste my time.

Aneesh Singhal

Mahmoud at MB Westwood consistently goes out of his way to accommodate and please his customers. For example he facilitated the new car registration papers within hours instead of the usual 3-5 days, and then called to thank us for our business. We have utilized his services for the last several leased vehicles and intend to keep going back!

Mikayla Pochebit

Wonderful service at Mercedes-Benz in Westwood! They did an amazing job taking care of my car updating all its necessities.I would highly recommend Mercedes-Benz of Westwood for all your car needs. From their transportation service to their excellent personal time taken to provide wonderful care to your vehicle! I am very happy to be part of the Mercedes Benz group of Westwood Massachusetts !!

Coach Simons

My experience at MB of Westwood was excellent. My salesman Aldo took great care of me handling all my needs. The finance manager Geno made the entire process painless, and easy, which was highly appreciated!

Stephen Griffin

Excellent service, very pleased! Great work! Thank you

Melissa Lambright

Great service; Thank you for making my day better Claudia. :)

Peter Chiu

I had a great experience at the dealership. Thomas was professional, courteous and thorough. He answered my questions with clarity. The test drive was an awesome experience. Shawn was fair and professional. I didn't feel any pressure to buy during the sales pitch. Jason was very meticulous while going through the complicated paperwork. Overall it was a pleasure purchasing my first Mercedes Benz!

Yoon Squared

Good service and price. Didn't get much on extra accessories like I used to from other dealerships like Honda and Subarus... But service was great.

William Mcauley

I went in for an oil change and left with a new vehicle. Thomas Parker Is a great salesperson and the dealership itself is amazing. I always feel the value of the team. Thank-You for many years of dependable service. Trust and Value

Meg Donovan

You buy a Mercedes and they sell you on their white glove service... but then you need to fight to get it. Dropped my car off for a “90 minute” service and a detail mid-morning on Saturday and asked for them to drop the car off at home when finished. Monday night, still not there. Called the dealership 6 times around 5pm, nobody answered the phone. Nobody in Service, nobody in Sales. Automated phone service. With the exception of buying the car, I’ve yet to have a positive experience at the dealership. The sofas in the service waiting area are grungy and the faux-leather is splitting. Not what you expect from a Mercedes dealership.

Sarah Lane

The service done by the service department is excellent. Unfortunately the communication by the staff is very poor. When you walk in, the person at the front desk asks like you are a total inconvenience as a customer and rudely points to where you should go. We had huge issues getting the car back. They said they would deliver it to my house when work was finished and after 4 calls, I finally took an Uber over there to get it myself. There’s no problem if they can’t deliver it - I would have had someone drop me off but tell me that so I’m not going to be late for work. Then when I explain the communication problems they tell me I should have asked for a loaner car when no one offered me one in the first place and when the last time I had work done they told me there were a shortage of loaner cars. They did eventually offer me a free detail if I come back again but maybe not worth the hassle. Too bad because the guys who do the work are awesome and super nice.

Cynthia Waple

The agent we dealt with, Stephen C. was great. He listened to us and was able to show us exactly what we wanted. No pressure- just a great experience! Will definitely go back.

K Smith

I went to MB Westwood to try to narrow down my model decision. Steve A was very helpful taking me through different models and taking the time for two test drives over the span of a couple weeks. Unfortunately I wasn't able to find the model in stock at the Westwood site and was able to find it at another location. I'm sad not to work with Steve to finish the deal, but recommend him to others looking for a Mercedes. Thanks Steve.

Hector T. Cardosa

I brought my car to this dealer to have it detailed and they did an excellent job very well done.

Carmen Lopez

Took my car in for routine service. When I picked up the my check tire pressure light was on. The technician apparently did not check the tire pressure as part of the routine service for which I paid for. When called back and mentioned it to the service advisor he didn’t seem to care much that the service had not been completed. Also, the car was so dirty inside from the technicians working on it. I had to wipe it myself to avoid stains on my clothes. It depends what service advisor you get and the service they provide.

David Kaplan

Best Mercedes dealership in New England Shawn and Alan were the best

David Kneller

Brought my Mercedes in to Prime Mercedes in Westwood for a recall having the Takata air bags replaced at no charge. The service advisor quickly wrote up the work order and provided a free loaner car for the day. They called me around 2 pm to inform me the airbag work was finished. Picked up my vehicle with fresh car wash at No Charge. No problem. Recommend them. Service advisor was extremely professional.

A Google User

I am so impressed with Mercedes of Westwood. Chris Essor was the most professional car salesman I have ever dealt with. He was honest ,transparent and I think truly cares about who he works for and what he is selling. The general manager was just as nice. We worked through the deal so smoothly I couldn’t believe it. No haggling just honest conversation. I will go back there for all my service needs just to say hello to them all. They should hold onto him as his personality alone will sell many cars. Thank you all for this wonderful experience

Russell King

They know how to take care of you .would definitely buy my next vehicle from them

molli fernandez

Do Not Bring Your Car Here...My car was hit on front fender side while the serviced a airbag recall ..no one knows who did it or how it happens..

Lisa Swift

I worked With Steve and Aldo on the purchase of my 2018 Mercedes and both were wonderful. I was treated fairly and felt they both worked hard to get the deal I wanted. I highly recommend this dealership.

Teresa

Love Ennio! I know I am in good hands. He is knowledgeable and does all the extra little things that brings the experience from good to exceptional.

Eddie Giron

Cameron Wilmot In service was great and provided accurate timing on my service visit.

Kathleen Carten

I was told that the service would take between 1and 1 1/2 hours. After about 15 minutes I was told that it would be longer (an hour and 1/2 from that time) because of an incident with the car In front of mine in which there was an oil spill. I then waited another hour and 45 minutes. Apparently when the car was ready and the service advisor came to get me I was in the ladies room so he waited another 15 or so minutes before coming again to tell me the car was ready. The waiting area is great and the server was friendly.

Edwin Ramos

Just had my car serviced there recently. I’ve been there before & I like it there & I wouldn’t go anywhere else. Just wished they where able to wash my car which they couldn’t but overall it was a positive experience. I highly recommend going there.

John Blyzinskyj

George is a very knowledgeable sales guy and he worked very hard with my detailed list of requirement to find me the exact AMG I was after John B

Frank Hartig

Perfect service. Needed new tires and I dealt with Cameron who quoted me a fair price installed. Got me right in and completed the service while I waited. Cameron is a gentleman and through Service Advisor. Wash and vacuum is always a perfect service touch. Excellent service from MB Westwood as usual.

Rachel

Exceptional Service rendered by Mike - Roadside assistance (MB Westwood) last Sunday the 19th day of May, 2019. I called for Mercedes Benz Roadside Mike adhere and reached out to me right away that his on his way . Mike is very professional , passionate and cares of MB car owners in need of assistance. MB Westwood is very lucky to have Mike for Roadside assistance very impressive work ethic with knowledgeable skills ! Great job Mike !!!

Hong Zhao

I was at dealership on Saturday late afternoon. Everyone was very busy. Luckily I met Stephen Carrigan. He is very professional, courteous and nice person. He answered all of my questions with a lot of useful advice. He made me feel warm welcome, and made my shopping extremely joyful. Gene Gavriluk helped me with all the closing paperwork. He explained every detail with very useful suggestions, but no sales pressure. I am very happy with this dealership. And surely recommend to my friends.

Jiby Joseph

Excellent customer service by the service team - they understand your need and work with you to mitigate the issues - highly recommend prime Benz Westwood !

Gail Q

Chris was great to work with. He took the time to explain everything I need to know. Great experience!

Dawn Foye

Great service!! The entire staff was professional. I appreciate the effectiveness and efficiency of the team that serviced my car. The lounge and lunch was perfect. I was able to wait for my car worry free abd receive friendly and great service. Thank you all!

Nancy Schiemer

Took one hour, which was quicker than predicted, everyone was pleasant but many employees spoke extremely quickly and had accents, so it was a bit confusing at times. I was waiting in the lounge and was very disappointed there was NO COFFEE. The entire cafe area was closed. There really is no excuse for that.

laurann86 .

Best car dealership I have ever worked with, hands down! Helpful and respectful, courteous and kind. Can't wait to keep upgrading my ride through the years as their new loyal customer!

James Ranes

I enjoy everything about Mercedes Benz of Westwood! My 2015 Mercedes E350 has 22,000 miles on it and it looks like new! The staff are friendly & professional. We were treated to a delicious brunch & our Americano coffees were delicious! When we departed our Mercedes was washed & it sparkled. This Mercedes dealership has an awesome business model thanks to their President, CEO & Owner, Mr. David Rosenberg!

Christina Parma

Thomas was fantastic, he made the process so easy!

Gordon Robbins

I am very happy with the quality of service I have received from Mercedes Benz of Westwood. Ken Black has been my service advisor for all of my visits over the past few years, and his attention to detail, communication, and care has been outstanding. The service technician who has worked on my 1995 SL500 for the past two or so visits has been highly knowledgable, and genuinely cares about my vehicle. I have had nothing but a positive service experience since I first began taking my vehicle to MB of Westwood.

Timothy Buonopane

Great Service in a timely manner. As a person that utilizes my truck on a daily basis, time is of the essence. The Team at Mercedes of Westwood understands this and is very accommodating.

Melissa C

Great company, organized, and efficient! It’s so nice to have a car serviced as scheduled and planned. We deal with 3 different dealerships because we have 3 different cars and they far exceed the other two! Thank you for your great work

Arlene Gomez

Nick is great! He always get the job done. 5 stars

Fran Caruso

The service rep that processed my car today was very courteous, explained everything that was done to my car and he made sure my inspection sticker was renewed as it was due to expire this month as I had not noticed the expiration. He also made sure my coolant was checked with winter approaching. He went above and beyond checking fluids that I didn’t consider when I brought my car in for service. I was extremely pleased with him and will recommend my friends bring their Mercedes in for service with him.

Maher Jafar

Professional staff, very efficient and friendly!

George Eid

Karsten Robinson was awesome, he made us feel very happy, and was honest and straight forward and answered all our concerns, and Robert Leaver was also awesome he explained everything about the process and he did it really fast, both of them are great assets to Mercedes Benz of Westwood and we will be sure to tell all our friends and relatives to come here. Thanks again for everything.

Kimberly McLaughlin

Great service throughout the entire process. George at MB of Westwood is A+++!

Monroe Moseley

Fine service....great customer service even though I did not have an appointment. The problem was identified quickly and fixed.

Susanne Morton

Always accommodating, always flexible, and I always feel valued as a customer from the sales phase through service. Darren Young is super as my service advisor and the service I receive ensure Brand Loyalty! Always recommend Westwood Mercedes!

Tay Tay

Mercedes-Benz of Westwood is a great place to purchase a vehicle. I would like to thank Chris Palmer, Jason Wong and Steve A. for making me feel comfortable. They where very welcoming. The car I purchase was great! Low mileage, for great price! I love it, there very honest, there not like most dealers which is out to get your money. Thank you for making my experience here be a great one.

Jared Nichols

By FAR the best experience we've had buying a car. I've bought many cars over the years as I typically only keep them for a few years at most. Many dealerships make the process miserable, sketchy and frankly just a pain. MB Westwood, specifically Erik Coggins and Pat Majewski and the business manager Jason (forget last name), provided a top notch experience. There was no BS, we knew what we wanted, and they knew they wanted to sell the car and move inventory. Pat worked with us to get us numbers that worked on all sides and we left with a beautiful CLA 45 AMG. Would highly recommend MB Westwood to buy your next car. Thanks Pat, Erik, and Jason!

Faith Cassetana

I am extremely grateful to have Maria as my Service Advisor!!! She has proven to be consistently attentive, professional & efficient. Whenever I come in, Chris, Esmarlin & all the other employees in the service department make me feel welcomed & always provide me with white glove service. For the reasons listed, I will continue to be a loyal customer to MB Westwood and I wouldn’t have it any other way!!!

Nancy Glynn

Thanks Wilson! You made the buying experience easy. Loving my new A class. Nancy G.

Michael Cohen

From check in to to receiving my car back after service exceeded my expectations. Every person I interacted with made me feel as if I was their only customer. A+ in customer service.

Jeff C

My service guy was great but. It took about 10mins before somebody knowledge that I was even there. Very poor don’t just assume ask even double check if person being helped..

Ryan Morris

Would not expect to pay $924.86 to a Mercedes-Benz dealer to not have your vehicle wash and also the battery terminal cover broken off my battery . Thats there to prevent a spark to avoid a fire service like this coming from a dealership, I expect that from a back yard mechanic

nancy murphy

I have done business with Mercedes of Westwood for 10 plus years. I am sad to say that the service I received the past few times has not been what I have come to expect. The cost of having service there is premium therefore I expect premium service. Normally when I pick up my car after service I find it to be washed and vacuumed. I asked if it had been and was told it was, only to find out that they meant only the front mats are cleaned/vacuumed. When I asked about it I was told that vacuuming of the car is not done. Did the policy/service change? Disappointed nonetheless. I will he researching other Mercedes dealers to see if they still offer premium service.

Kathy m

I recently purchased a Mercedes GLC at Mercedes Benz of Hanover. Albert was my sales person. He was very organized, very efficient and a pleasure to work with. The dealership has a great vibe going on. Everyone who works there has a professional, but friendly attitude. I love the luxury feel of my new car. My overall experience was a 10.

Ahmad Awad

Excellent experience and special thanks to Ken who was my service advisor. He is well knowledgeable and highly professional.

Carla Ciampa

My experience with Aldo at Mercedes Benz of Westwood was More than Exceptional! He went above and beyond to help me get into a new lease so quickly and seamlessly! The car is just beautiful. I love it! Many many Thanks to Aldo!!

Carlos Carrasquillo

Great service quick and easy inspection sticker. Very welcoming too.

Coralotta Darwin

Friendly, quick, professional when replacing a new key for my car. Yet, they were to notify me when the key arrived so I can come have car service. They key arrived in a timely manner...two days. I reached out to dealership via phone, parts dept. Confirmed key arrived!

Lesley P

Highly recommend! My salesperson Raymond is super friendly. He always thinks on the customer's side and never rushes customers to make decisions. This is what we are looking for--no pushy, no pressure. Raymond wants his customers to always feel happy with the whole car purchase experience. He is more like a friend, we feel so lucky that we met him. Sales manager Steve is super nice. Unlike most sales managers we can imagine how stressful to deal with, Steven is not at all. He understands what we need and what we care. We love the big smiles he always has. Thank you Steve. Jason, the finance manager, is a great person. He explains everything so clearly and understands any concerns we might have. He is so friendly and patient. Thank you :) Thank you MB Westwood, your whole team is awesome! We really appreciate all the worksyou have done for us ^^

Hyo Jae Lee

Don’t waste your time. This is like a individual store. Employees for service don’t communicate each other. I dropped my car fixing a tire. ***** was no responses for 5 hours and off the day suddenly. If he was sick, he needed to transfer of his duties to someone. He doesn’t know the meaning of appointment with customer and is very rude for Asian. Only answer he has is “I don’t know”. I bought the car here but I won’t visit this store anymore.

Howard Neff

Nick has been my service advisor for years. He is the best and the reason I’m still buying cars there. I now have Ken and the transition to my surprise is perfect. He is another Nick. I am so happy he’s the one I have.

Beth Boucher

I highly recommend. My salesman, Steve, was patient, respectful, attentive and professional. Gene in finance was excellent. It was a pleasurable experience all around.

Thomas Harrower

Nick provided excellent information and follow thru. He is one of the best reasons to use Westwood for all my needs.

Chet K

I have always had a very good experience at the MB of Westwood service center. The service managers and agents are excellent at walking you through the steps and listen patiently to your concerns. I have personally worked with Darren and found him to be proactive in communication and very professional. I bought my car from MB of Westwood as well so I am very happy that I can just go to them. All in all, very impressed!

Rajendra Singh

This was a nightmare of a service visit - which lasted a total of about 4 hours - went in at (745 an and came out at 1145) without any status updates - I went in for a 50000 service - and wanted the service to check out squeaking noise- . The whole process was as if the dealer was not interested at all - disappointing as I had been using their service for some 5 years. I was thinking of upgrading my car but with this kind of service - would never visit them - Ofcourse they pick and choose who they serve better - customer service is not consistent at all. The final rub was that after 4 hours - the car was not washed properly -

Diane Bowers

Friendly professional timely. Great work.

Foilb Family

The service was great. Repaired everything. Car cleaned, perfectly detailed. Maria the service rep was clear and didn’t try to up sell. No high pressure.

Matthew Smith

This was my first visit. Everyone was helpful, knowledgeable, and made the service check easy.

Route 123 motors

The service manager is great! Very knowledgeable and not a pushy sales person. Very satisfied with the level of service. Would highly recommend them!!

Justin Armstrong

A great experience! Everyone is always friendly, personable, and polite. The last time I was here, things were a bit slow - they were understaffed. This time, I could see that not only were there more staff, but they had streamlined operations and things were handled much more quickly. Really enjoyed the service.

Amy Yunes

I needed a tire immediately because I was leaving on a long road trip. Maria was super helpful making sure the tire was done right away. She was professional, courteous and cheerful - hard to find in many service departments! She made me think seriously about leasing another car from this dealership thus year:)

Scott Squillace

Dealership is focused on getting you in and getting you out. But when there’s a problem with a brand new car, the service and customer experience generally is sorely lacking. After promising to contact me; they didn't! They are all smoke and no substance!

Harvey Schneider

I received great service for my car