Reviews of Herb Chambers Lexus of Sharon (Car Concessionaire)

Peter Asnes

Just picked up our new car today from Marc Vigor at Herb Chambers Lexus. I've worked with Marc before and he is the only one I see for a new Lexus. No sales pressure and very considerate of our time. It was a great experience and I would recommend him and the dealership any time.

Brittany Gross

We worked with Kevin and he was fantastic. Answered all our questions immediately, was very responsive via text and on days off. They were able to make our payments afforable, so the option of a new Lexus was in our wheel house. Thank You Kevin and Lexus Team!

Sandra Lotero

Nick Salem made our 1st Lexus experience like no other. He was quick, answered all of our questions, and performed a very thorough delivery!! Also, a big thank you to Sam Prusak and Sanjay Khairmode whom were also fantastic!!! We'll be sure to send many referrals!!!

Jerleen Lopez

Had a great experience!if any one comes down to this dealer to get a service come see Wayne McLaughlin

Mary Steffens

Nick Pacheco is by far the nicest person when dealing with a car salesperson. He truly is a consummate professional. I highly recommend going to see Nick Pacheco when you are in the market he will be fully transparent with you on pricing and can offer you more than what KBB offers. All around great person to do business with.

keith wong

Was there on 7/22/2019. Google said they'd be open by 8:30 am, but turns out they won't be until 9 am. Nonetheless, they found a salesperson to helped me immediately. Nick (Pacheco) walked me through the entire transaction, from test drive to signing. He was patient, knowledgeable, communicative, and very well-mannered. Experience was hassle-free. Would go back if I decide to trade-in or get a new car.

H Leland

I stopped at Herb Chambers Lexus in Sharon 12/20, for a state inspection. I met Brian Matthews who took my information..and just seems like a great guy. They had the sticker and car wash done in no time all the while I was having a coffee and a bagel in their cafe. This was the nicest service visit I have ever experienced. As mentioned I have a BMW which I enjoy...but next time I'm getting a Lexus...I want to come here for every service visit. ( I would post this on FaceBook but I work at another dealership...) Thank you

Alexander Acciavatti

Dan was soo helpful when I came into look at some cars..he was so thorough with everything and really knew his stuff. Walked me through everything and showed me all the features I was looking for in the car I’m looking to purchase in the future. Definitely will be recommending him and your dealership to friends and family who are looking to buy a new car.

Samuel Teixeira

Excellent walk in service, ask for Dan!! Friendly and experienced, thank you for everything!

Jerome Pierre

Had a great time with Rizzitano Jr made my car buying super easy and gave me a great deal on my is 300 f sport. Definitely recommend anyone going to him. Hes short but, he gives big deals hahaha. Ronnie in service definitely makes the trip worth while as well.

Anna K

Sales experience is fine but service is the worst ever. We were in the area and thought to take them up on the “complimentary car wash” offer. I guess if you come in for a complimentary service, they don’t care about customers. It was the first time for us to come in for a car wash so we didn’t realize that you have to be in the same wait line as people that come for actual service. After 15 minutes of waiting, we decided it wasn’t worth it and wanted to get the car and leave. That’s where the lies started. First a young man said the car was already at the wash and just 10 more minutes to get it out. 15 minutes later inquired with another woman totally willing to just get the car and leave. The woman came back saying the car was already being washed and we can’t get it back. But in 5/7 minutes after they dry it, we can pick up. 15 minutes later already running late for an appointment, called a guy who seemed to be a manager. He didn’t apologize, just brought the car out with some sprinkles of water in it, and it was still dirty! Unbelievable! 1 hour, lying employees saying the car was being washed and it wasn’t even washed! I do t have a problem if the place is busy, but say so directly that it would take 2 hours before your car maybe will get washed. No need to waste our time and tell us it would only be 7 more minutes. I can only imagine quality of actual service here. This was the worst dealership service ever. Too bad because I really like the car and sales people are much more reliable

Ronnie Bender

My salesman,marc vigor, should be complimented for being lexus knowledgeable and very sincere. Herb Chambers can be proud of this salesman Ronnie Bender

Lawrence Chin

It was a pleasure doing business with Sam Pellows at this dealership. He is a very nice gentlemen who made the process a breeze. I would highly recommend him to anyone looking for a new or used car!

Calvin Field

Very nice dealership. Staff was very helpful!!

Laura Gilbert

I came in to look at a used Toyota Corolla I had seen on website. Nicole Leithauser answered my inquiry on the cars availability within minutes and was very personable. Because of her quick friendly response I was intrigued and excited to come in that day to see the Corolla. I asked for Nicole at the reception desk and she promptly came out to meet me. To my surprise she had the Corolla out front waiting for me. Nicole then took me to sales person Sean Devlin. Sean was very nice, offered me food, drink and when he said capaccino or expresso I could not refuse. The capaccino was excellent!! Sean then went for a test drive with me and was very knowledgeable and upfront about the Corolla. Sean worked with me on the details back at the dealership and made my experience very satisfactory, pleasurable and timely. I highly recommend Herb Chambers Lexus, the BEST dealership service I have ever experienced!!!

Sebastian Jacques

William made the process both fast and simple. Would recommend to friends & family to contact for future vehicle purchases.

Joshua Mann

Fantastic and friendly service. Very comfortable waiting area with a wonderful staff.

David McGrath

Easy, efficient, trustworthy, transaction at Herb Chambers Lexus thanks to sales associate Daniel Araujo.

Karen Holmes

This was my seventh purchase of a vehicle from this dealership. My last 6 cars were purchased from the same salesman; he has now retired. I did a bit of research and reading reviews and found Rene LaPaz. Rene is upbeat and easy to talk to. I wasn't planning on a new car but had seen the UX 250h on a service visit for my CT 200h and really liked it. It was easy to setup a test drive and Rene and the team worked quickly to find the exact model and color I wanted. Everything went smoothly and as usual I can't imagine purchasing a car from anywhere else! Nice job all and thanks again for an easy transaction.

Mike Wysong

Sales and Leasing Consultant Pratik Patel provided a high level expertise and professionalism to help us find a vehicle that met our needs. Highly recommend Pratik and Herb Chambers Lexus of Sharon to others looking for a positive vehicle buying experience.

Patrick Chahwan

Nick Salem is great. I will definitely recommend him to everyone.

Meghan Gaffney

I've had 2 excellent interactions with this dealership. 1 - I purchased an Infinity through this dealership a couple years ago. They were very knowledgeable of the car and its features even though it was an off brand car for them. Everything from the test drive, to financing, to delivery was made incredibly easy, and the staff was was always friendly. 2 - Recently I went back to test drive a Lexus I saw listed online. I walked in and Patty Quick took me out for a test drive. I instantly loved the car, however the person who test drove it before me bought it while I was driving it. Patty went above and beyond to keep helping me. She looked up all cars in inventory at their location and surrounding locations that were in a similar price range. The next day I got a follow up call regarding my visit and that she was going to monitoring new listings to match what I was looking for. Again, I'm so impressed with the level of customer service this dealership offers. Both great experiences I've had here will keep me coming back as well as referring my family and friends.

Joanne Foley

Salesman Marc Vigor & Lexus of Sharon dealership were OUTSTANDING in helping us recently purchase a new 2019 RX350 !! We highly recommend them!!

bernadeau b21

hung made the buying process simple I will be buying all my cars from him

B Dron

I enjoyed working with Nick. He made my experience pleasurable. I never felt pressured. Nick wanted to make sure I was completely satisfied

Craig Pomfret

Went in with confidence with their reputation. Left feeling like 75 percent of the problems weren't addressed. Not sure if the service rep has too much on his plate but their was a clear disconnect between him and the technicians. After explaining that they couldn't find any apparent problem, I overheard the technician explain he never test drove the car because the tires were too worn. I can respect that but please tell me that up front rather than feeding me BS. They pulled my "serviced" car up to me with my plastic guards dragging on the concrete. I could keep going with about 6 other talking points but the short version is that their customer service has gone downhill. The worst part of it all, after the service rep recognized that he dropped the ball regarding several issues, he didn't offer any type of relief or remedy to make me feel better as a customer. After spending 375$ on an oil change, tire rotation and a/c service, the least they could do is vacuum the mats and deliver me my vehicle clean!

Lillian George

Nick Salem was so friendly and helpful throughout the entire purchase. No pressure at all! At least he understood that it's not easy to buy a new car and choosing the best one. He made it so easy for us. Overall great experience. Thanks again nick!

Stephen Hannigan

Great experience, happy to have met and worked with the people here. Would recommend them to anyone in the area.

Paul B

What a dealership should be! Purchased a vehicle from Sam last fall and for the first time in my life I drove away pleased with the experience. Service department has been just as good. Staff are professional. friendly and eager to please. Complimentary car washes & a loaner vehicle if service is longer than 2 hours.

M NT

Great inventory selection, excellent service, low-pressure professional sales. Steve Flate is a no b.s. good guy who makes the car purchasing experience enjoyable.

Laura Anderson

Great dealership, very helpful. Tom was very polite and helped me find exactly what I was looking for. I would recommend Tom for anyone looking to buy a car!

David Heng

This dealer Lexus’s rate seem pretty good in term of rating review stars (4.5 out of 5) but why am i fell into this category of .5 out of 5 stars. Anyway first of all , my experience with dealer seem pretty good so far , got a deal with an rx350L and the deal is done just wait to see if the bank is approve or not. The next day, I got called from the dealer stated that the bank was approve. I took half day off from work because I really exited to get the car. Once I get there , they asked me to put some more money down. Since I’m too tired of fighting back and ford I did put some money down (note: bank is already approved before I get there) under agreement of 60 month but when I got the bill it say 61 month. Second of all, I got a car and found out that one of the bumper is missing a part and after contact them, they said they will order it for me and send it to my address. I’ve been waiting for about 4 month and still did not get my part so I decided to call them. Now they try to charge me again said that I should of notify them right away after I bought the car. Would I recommend this dealer ship to a friend? Well I don’t know, use your judgement or maybe you might have a good experience with them.

John Alamo

Nick Pacheco was absolutely incredible, personable, knowledgeable, and always answers my questions honestly and consummately. If you are in the market for a new or new to you vehicle he is the best there!

adrian mazzoni

The best dealership around if you need anything and I mean ANYTHING go see Wayne McLaughlin!!! He really is awesome!!!! Wayne good looks on everything on my Lexus man

Paul Trombly

Ken Alves was very helpful and knowledgeable. Will be sure to come see him again for my future services. He is a great asset to the dealership.

Brian Matthews

I work with James Burbine everytime I go in. James has a great ability to listen to my concerns and recommend the appropriate repairs to get me back on the road as timely as possible. Highly recommended.

Michelle Matusewicz

Great easy experience made the sale. The Sharon dealership has an open atmosphere inviting low pressure, easy, viewing of vehicles and then ready help when needed. I was unsure of what make or model vehicle I wanted when I stopped at the Lexus dealership. I was helped that day and the multiple follow-up visits, by Tom Rizzitano Jr. who was patient, professional, and knowledgeable, answering my many questions throughout as I considered and made the decision to purchased my first Lexus. I recommend stopping by to anyone considering a Lexus as a next vehicle.

Lisa Markland

Awesome service feel like a rock star

Christine Reposa

Well let me start off by saying ,The receptionist laughed at us because we did not remember the name of the person we had an appointment with . So my fiancée and I arrived an hour before our actual appointment.Our appointment was for 5:45 we got a call at 3pm saying they close at 6 and it would be great for us to arrive earlier,so we dismiss my youngest from school 20 minutes early .why give us an appointment for 5:45 if you close at 6 .We are a middle class family walked in with two kids not very well dressed because our appointment was for later in the day so we didn’t have much time .so we go in look at a 2012 Cadillac.priced At $14,000 . 80,000 miles give or take .They pull the suv to the front and before We even took it for a test drive I noticed there is significant damage to the right side passenger door .Which is not stated on the website .We did drive over 2 hours to look at this vehicle.so we talk to the guy asked is this going to be taken care of because if not I don’t even want to drive it .He says hold on let me go talk to “him” He then comes out and says well the repairs will be $2,500 but if you go through our guy it will be $1,000 So on top of the “said “price we would have to now pay for repairs.after an hour of trying to talk down the price and get the door fixed which they was not budging we was greeted by “him” can’t remember his name but basically decided he would pay for the door but the price would stand at $ 14,000 they would not budge on the price so we walked because of the awful experience we had We just decided maybe this is not the place for a middle class family .To be fair they did try to work with us but by then it was a little to late at the end of the day we would have paid over $15,000 not including interest . And to add when the sales person went to get the manager “him” “he” only because we heard that term 100 times regarding “he”was not able to pay for the door .He made us feel like he was doing us a favor by having the door fixed and was told it wouldn’t be that great of a job but it would look better .He also said “we did put a picture of the vehicle online we didn’t hide the damage” but online there is no way that one is going to see that the way the lighting is My fiancé then said why not just note on the website that there is significant damage to the door and that buyer would be held responsible for it .The reply was and I Quote “I’m not gonna note that on my site “while shrugging his shoulders his body language said ,what am I an idiot. So unless your rich they don’t care about selling your used trade ins so don’t bother

Raymond Hill

Blest was very knowledgeable of the Lexus products and services made my buying experience pleasurable. I will add, the managers are a bit overwhelming at times. But Blest was able to walk me through the entire steps stress free.

Shazad Chikliwala

Herb Chambers Lexus is a great place with great people. Sales people are very courteous and willing to go the extra mile to help the customer. Very clean and the decor is posh. Lexus brand is great and once you drive a Lexus, you do not want to drive any other car. Prices are great as well.

Devin Cushard

Went there for an interview today, and the Herb Chambers Lexus Of Sharon location was absolutely beautiful. And the professionalism of everybody there was a breath of fresh air. I was actually sad when I had to leave.

Andrea C

Both the Sales and Service Team are great and everyone is helpful. It is definitely a memorable experience at Herb Chambers Lexus!

George yousif

Nick Salem was a great salesman he answered all my questions. Extremely low pressure and he went above an beyond. I will recommend him to all my friends and family.

jovanni perez

I want to thanks Mr. Rene Lapaz for this excellent service and attention to the customer! I recommend this person as an Excellent Sales Representative!…and at the same time thanks for the way to delivered my 2017 Audi A6 with all the possible details! Thank you!!…“Herb Chambers Lexus Sharon Staffs”

Antoinette Daibes

Came in and came out with our dream car. Thank you to Nick Salem for an amazing experience. He explained everything and helped find the right car for the family. Thank you for taking care of us we will definitely come back and will recommend this dealership to our friends and family.

Chloe Le

Hung is a fantastic salesman; he’s very kind and knowledgeable. He guided me through the sales process and delivery the vehicle as well. Thanks Hung for all your help

Marianne Kiely

My experience at Herb Chambers of Sharon was excellent due to my having dealt with Marc Vigor. Marc’s expertise and professional treatment of me was exceptional!

Alex Kraplin

Good people there and good service, but they wouldn't take a coupon I brought even though they said they would over the phone. Coupon was from Ira Lexus. My parents have a Lexus and come here all the time, maybe I was give some flack because I was young. My LS430 was well taken care of but just disappointed with how they treated me in the end, I would think that they would hold up on their end with what they say.

Paul Murgo

Nick Pacheco of Chambers Lexus in Sharon MA is simply a true gentleman. Honorable, honest and knowledgeable. Over the years we have owned or leased multiple Lexus vehicles from 3-4 dealerships. By far Nick is our exclusive choice.He is the epitome of the Lexus brand. We will continue to refer family and friends to him personally.

Larry Smith

Tommy jr was great this is my second car from him and he makes it easy! I recommend him to anyone who needs a car

Michael Thompson

Herb Chambers Lexus of Sharon is a great place to buy a car. The sales team is friendly and professional. More importantly, they are honest and do not play the typical 'games' you see at most dealerships. I had a great experience working with Nick Salem. Right on down to the financing and app setup, it was a pleasure working with them. I will be back when it is time for my next car, and I highly recommend them to anyone looking for a straight-forward approach to auto buying.

Shahriar Movafaghi

This is the fourth Lexus we have purchased from Herb Chambers in Sharon , MA. We live in New Hampshire and have to drive over an hour to get to Sharon but the drive is definitely worth it to work with the staff at Herb Chambers Lexus. We have had only good experiences. The most recent vehicle we purchased we worked with Marc Vigor. Marc patiently listened to our needs. It was obvious that he has a in depth knowledge of the products when we were talking about different cars. He found us a perfect vehicle to meet our needs and price range. The new vehicle has a joystick controller. I was amazed at how well Marc handled the joystick and he taught me well. When we left our CDs in our trade-in vehicle, I called Marc and he retrieved them from our vehicle. We had a good experience with the finance department when we worked Andrew Tavares. It was a smooth and efficient transaction. Finally, the Service Department under Brian Matthews, Manager, is run on knowledge and good service. Brian truly knows his stuff and is extremely familiar with all of the Lexus vehicle features. I highly recommend Herb Chambers Lexus in Sharon, MA.

Susan Sullivan

Wayne McLaughlin is always super helpful and available to answer questions!

JohnsonNedumpallil Aju .

Had a very horrible experience. We went in to look for a used ES350, we liked a car and placed a $1000 deposit towards the car. When we called the dealer the next day to tell them to go ahead with the paperwork, we were told that the car was sold. This is simply unacceptable and reckless behavior. And it has been over 2 weeks since then and they have not refunded our deposit money. Will not be not be going back there and will not recommend this dealership for any reason

Ana Basmajian

We came in to test drive a car, walked out a few hours later having leased a brand new car. Our experience was as positive as it could have been, all thanks to Nick Salem. Nick, an amazing individual, helped us not only pick the safest car for my mom but made us feel at ease the entire time – patiently answering questions, explaining the technology, and making sure mom was happy. Thank you Nick! And thank you all at Herb Chambers Lexus.

WILSON LEE

Great and nice dealership. Very experience and helpful salesman. This is my fifth time buying car from them and we always get the car we like with a reasonable price.

Abel Mathews

This is like, one of the most impressive dealerships I've ever been to. Complimentary cafe with free lunch at 12, and the bathroom is from a first class lounge at an airport. And the 5 day return policy and 30 day full value traceback are great policies.

Jade Chan

Nick Salem was my salesperson when I bought my Lexus 2 weeks ago. He has excellent sales services. I loved to deal with him. Highly recommend him to people who want buy car from Lexus.

Rita Berry

I stopped in to get my car washed while on my way to the cape and Nick Pacheco who used to be the technology specialist there who has now been promoted to Sales and Leasing Consultant is a true professional. I had recently upgraded my phone and needed to connect it to Bluetooth and Nick was a huge help. Always has a friendly welcoming smile and eager to answer all my questions. I highly recommend him he’s been helping Lexus owners since 2010!

Gregg Haley

They really do help you buy cars. Excellent service throughout the entire process. I have had my service done here as well for the past 22 years of Lexus ownership.

Wayne McLaughlin

Working with Wayne McLaughlin. He was amazing! He did everything he could to help me understand all the work that needed to be done on my car. The expense of what needed to be done was just too much for one appointment. He prioritized the work for me and found alternative ways for me to save money. He was wonderful and extremely reassuring that my car would be running smoothly when he was done. I'm the original owner of my 2008 RX350. My car has well over 250K miles on it. I've loved the car from the day I bought it and it's hard to let go of. I really want to thank Wayne, he went over and above to help a customer! Many, Many Thanks, Lorrie Agostino

Christina Serafin

My second lease from Lexus and my husband third Highly recommended buying a Lexus Daniel was professional and friendly

Jewel S.

I love these people & the dealership. I just got my 1st new car after 8+ yrs and switched from a subaru loyalist after 20 yrs. Why? Because these sales people are truly service oriented, fair in pricing and aren't pushy in any way. I went 4 times to test the car & was helped by 3 different salespeople until I was finally ready to sign. The location is gorgeous and the management takes pride in their customer-focus. Special thanks to Nick Salem, Moses, Tom Jr., Sanjay, and Niko - you guys are a great team!! FYI: The service waiting area for my future service needs is like a 1st class airport lounge, inclusive of coffee, small treats, a children's playroom, comfy couches and great service. I am so excited that I chose to experience my 1st lease with these great people. Herb - you should be proud!!! :)

Padi Ghaeli

Almost was giving up to purchase a GS 350- 2013 that we were interested in, due to some conflicts. Afterward, Bill Kessler and one of the managers, Matt Petisce, very professionally and sincerely solved the problem. We finally purchased the car on 3/31/19. During our purchase Sanjay Khairmode , the financial manager, gave us great professional recommendations. Overall, the purchase process was smooth and the problems were taken care of in a timely manner.

Shirley DiFlaminies

William was amazing from the moment we stepped into the dealership! He took the time to review the available inventory and really get to know myself and my family. He immediately retrieved a coloring book for my daughter to help keep her entertained, which really allowed my husband and I to sit and talk to him about what we were looking for. Sanjay in finance was also top notch and was so accommodating from the moment he met my family. Thank you William and Sanjay for you special care!

Ken S.

Kimo Nagatori was my sales professional for the second Lexus I bought from Herb Chambers. He made the process so easy, no pressure and delivered a quality car as promised. The outstanding customer service without a doubt has made me a loyal customer at Herb Chambers for life. The GX460 and ES350 look amazing in our driveway! Looking forward to picking up my midlife crisis sports car someday. Ken

DENNIS PARKER

Marc is a true gentleman, his knowledge of the car I purchased surpassed my expectations. He made the purchase seamless and left me with no buyers remorse.

Rafael crisostomo

Thank you Rene La Paz for my RX I love it!!!!

Sean King

Great Dealership to work with, they take the time to help you get the right vehicle new or Pre-owned and for a great value. Everyone is so nice and helpful, can’t say enough great things about this team.

Michael Kramer

Nick Pacheco is by far a breath of fresh air when buying a new car it can be extremely stressful given I haven’t purchased a new car in over 10 years, Nick Pacheco answered all of my questions and definitely turned my opinion of car salesman around he is top notch an absolute wonderful person answered all my questions precisely and promptly if you are in the market for a car I highly recommend you go and see Nick Pacheco!

Lindsey Vero

Tom jr was a huge help and super patient with me a couple weeks ago when I came in looking for a car. He was very informative and knowledgable. Highly recommend him and the Herb Chambers Lexus dealership if you are in the market for a new car!

Larry Bastianelli

Very good service dept. And sales is not pushing. The best is the person who greet you.

Anita Holbrook

I had a fantastic experience at Herb Chambers Lexus in Sharon- the staff were so accommodating and made the process pain free and seamless. Blest and Niko were professional and responsive to my needs. I would highly recommend this dealership!

Lev Larionov

Thank you Wayne for the good service you provided. Wayne was knowledgeable and helpful and tried to save me money. I wouldn't go anywhere else. Herb Chamber has always been a first class operation!! Wayne is a first class employee!!

pritam barua

Perfect dealer! From the moment they emailed me back to the moment I got my keys, everything was very efficient and professional. I was helped by Anastasia, who took her time explaining my options on getting my IS350. It could not have gone any smoother. She also took time to personally show me features in the car interior after I got the keys. I would highly recommend asking for Anastasia! The dealership is also very high end and luxurious. They have many amenities to make you feel comfortable. Great experience and will definitely be back again in the future!

Stanley Golebiowski

It was great from start to finish made an easy appointment online, love the drive in service very professional and courteous. My service rep was Wayne Mclaughlin he was very helpful and made my visit quick and easy.

Kevin Darosa

Amazing customer service by Mr.Rene Lapaz.Herb Chambers Lexus of Sharon is very fortunate to have such a proffesional auto salesman, he answered every question I asked with honesty and also showed me a variety of the Inventory which I was looking for. I will defenetly come back there for my next vehicle .Thank you Rene.

nadtochij23 .

Excellent Service from the minute you arrive, all the way to end of the purchase agreement. Highly recommend Nick Pacheco, honest and comes delivers on the promises to make the car buying experience so worth it. I bought a Mazda CX5 grand touring, and couldn't believe all the perks you get when buying at Herb Chambers Lexus, but most of all I was so impressed by the service, the price and the experience there was truly no need to go anywhere else. Thank you Nick so much, and thank you for delivering the car to my house all washed, vacuumed and a full tank of gas, your service and care was noticed, and I hope anyone reading this will see you for their next car buying experience.

Steve R

Great Experience! Easy process for trade in and buying a new one. Sean Devlin is great.

Jared Cohen

Ronni travers is the best service advisor I’ve ever dealt with and the only reason I come to this location for service

Ken B

After visiting countless dealerships, and literally running out of many due to aggressive tactics, I found Herb Chambers Lexus of Sharon. My salesman was a gentleman named Rene Lapaz. First & foremost, Mr. Lapaz was the quintessential gentleman. No pressure, no tactics, he simply extolled the virtues of each car, letting the cars speak for themselves. I ultimately purchased my first New car, a 2019 Lexus IS 300! To say I love this car is an understatement! Mr Lapaz explained every detail of this car. Mr. Lapaz has, since the sale, given me 3 follow up calls asking if I have any issues! He’s made me feel like family! And I’m not easy to please. The entire Lexus Sharon experience has been tremendous. I’ve already recommended Lexus Sharon to family & friends! But I can’t say enough about the professionalism Of Mr Lapaz! Just walk into Lexus Sharon & see for yourself. You’ll never buy a car anywhere else! I’m already contacting Mr Lapaz about a car for my wife. Just a great experience!!

bert reid

I felt very comfortable and confident that I was getting taken care of well, and that I was getting a value. I first went to a different Lexus franchise and I immediately knew it was a bad place. Sharon Lexus is the only place I will buy my cars. And, it is more than an hour from where I live

Sean Reilly

First class service is all I can say. From being greeted warmly upon entering the garage to being escorted to my Service Rep Wayne. Wayne Mclaughlin cared about what I was in for. I was originally in for an airbag recall for my GX. Not only did this get taken care of but he asked if I had any other concerns. I brought up the fact that I was having an issue with the alarm system over the past couple of weeks. He hit the nail on the head, Battery issue, and was sure that it was taken care of at a fair price and timely fashion! Can't say enough about Wayne and how he is always there to take care of needs for both of my cars! From service it was up to the café, the women there was extremely pleasant and made sure I knew lunch would be arriving in 15 minutes. I didn't have time to wait but appreciated being informed. Great experience all around!

Earl Ko

My nephew just bought a car there from Nick Salem, and it was such a wonderful experience!

Jordan

Their service department is careless and unprofessional. I made the mistake of having my car serviced here on three separate occasions with each time my car incurring some sort of damage from their carelessness. The third time I specifically asked the service advisor Ronni to inspect my car prior to/after the service was completed to ensure my car was not damaged. I received a call stating my car was complete and she had inspected my car and everything looked “fine” I drove fifty miles to the dealership to pick up my car, and found it damaged. I was frustrated and left, my service advisor nowhere to be found just the valet drivers. I emailed my advisor over two weeks ago regarding the damages and disappointment in which she never responded. Herb you should be ashamed of this dealership, I would encourage you to reach out to me so I can provide documentation of services and validate the damages incurred. I would NOT recommend anyone get service completed here.

B Cherry

The employees at this dealership are amazing, exceptional and very professional. I was in the middle of a deal with another dealership whom after two weeks of holding my deposit was still not able to deliver my vehicle, stating that they were still working on the paperwork. I saw a similar car available at this dealership on a Wednesday. I called and scheduled a appointment that evening. I met with Tom R jr. Test drove the vehicle, met with Sanjay the fiance guy, the same evening after 7pm, and I picked up my new vehicle on Friday, new tags and all. These guys get a A+ from me. I will recommend them to everyone I know. Can't say enough GOOD things about them. This was one week ago and since than they have placed follow up calls with me to ensure that I was satisfied with my purchase. It was a pleasure to do business with professional people!!!!!. If your just looking or thinking about purchasing a new vehicle go see Tom R. jr. Today!!!!! You won't be disappointed.

Hussien Ashorobi

A scene right out of Scar Face. If I could own the property, it would be a nice mansion.

Stanley Jones

I had a wonderful car buying experience at this location. Visit a few prior that were less than my spectacular but Blest and the team over here got the job done. Blest addressed all of my needs including great price that I am more than happy with.

Siv Cheung

Hung is very good salesman, very friendly. Thank you for your service.

Marc Isveck

I enjoyed working with Chris Anderson from the beginning. He was knowledgeable and very patient. I made several trips to Herb Chambers Lexus as I am very fussy and have a difficult time making decisions. Chris stuck with me and showed no signs of weariness or frustration. Chris is a very good representative of the dealership and I would recommend him highly.

Steve Joyce

Recently bought a car from Herb Chanbers Sharon and the entire experience was aces all around. My sales associate Hung Truong was professional, friendly, reasonable and a straight shooter. He went above and beyond as I had to take delivery out of state which added layers of complication. I would recommend him to anyone in the market.

Ashley Frey

I purchased a used Lexus NX 200t this past weekend and was beyond pleased with the service provided by Jamal. He was both knowledgable and professional and made me feel as though he was giving me the best advice for what would fit my needs rather than his own. His communication the days following was unparalleled and he made me feel as though I was the only sale that mattered at that time. I took up a lot of his time on Saturday even though the dealership was busy but he never let me feel rushed or pressured to make a decision. I am so pleased with my purchase and look forward to many years driving my new car!

Top Gun

I had the pleasure of working with Hung Truong. He was so patient and easy to work with. He wasn’t pushy like most car salesman

Douglas l

bought a car..was washed and sold!! period..not a great place to buy a car..i would not recommend this dealership to anyone

Steve Pelland

We recently visited Herb Chambers in Sharon to look at a used Toyota. We arrived and met with Hung Truong. He was super nice and low pressure. We drove the truck, and came back for an extended test drive. The purchase was easy and any concerns on the vehicle were take care of. Great place and nice people. Edit: Fast forward 4 weeks. Had to bring truck in for a repair that was agreed to at purchase and told to also do a recall as well. Wrong parts were ordered, thus pushing the repair out until now. My wife brings our truck in and now we are told that they can't do a Toyota recall because they are Lexus. That could have been taken care of a while ago if we knew that. Then my wife states she will wait for the repair, well 4 hours elapsed and no information. So she walked to the service department and they hadn't started the repair, and nobody thought it was a good idea to let her know. I am very unhappy with the after sale service.

Carlos Rios Jr

Went in to buy a Lexus CT200H and Kevin, aloal with the staff were very helpful. This has been one of the easier car buying experiences I have ever had. I would recommend this place to anyone on buying a new or used car.

Anabel

Eric Castillo in service is the best, he is always willing to help me out when I go in for service, he always make sure my car is 100% before he gives it back to me. excellent customer service, go see Eric Castillo at Lexus in Sharon!

Hasan Zaman

My car buying experience with Herb Chambers Lexus in Sharon has been excellent. They dealt everything fairly and nicely and made the process very easy. Their pricing was aggressively lower than what I could find around here. They definitely exceeded my expectation.

Christine Gray

My service consultant Wayne Mclaughlin has provided me with outstanding service each time I come in. Always very professional and always exceeds me expectations.All of my questions and problems were resolved and was done in a very short amount of time. The cafe is very comfortable and friendly staff.

Michael I

Nick Salem was very aware of the key components we were looking for and I highly recommend him for your next vehicle purchase from Lexus Herb Chambers.

Jim Buttolph

We just went through the purchasing process on a Lexus RX350. We truly had a great experience working with both Sean Devlin and Deidra Lawrence. They were more than fair and reasonable, not to mention they were working out of perhaps the nicest dealership facility that we have ever seen. We are from NH, and they delivered the car to our home and accompanied me to the Town Clerk to register, saving us from a second trip the two hours south to pick up the car. Outstanding service, highly knowledgeable about the car, and easy to work with.

Trischelle Prospere

Blest was really helpful, I didn't know anything about cars and kinda nervous of spending a lot of money. Blest helped me out sooooo much. I recommend using him only. Go to the front desk ask for Blest and Blest only, that guy is going to give you so much insight. Made my car buying experience 1000 times better

Michael Quijano

Lexus of Sharon is the best car dealership we have ever dealt with. We just got our fifth car from Lexus of Sharon and the buying experience simply put, amazing. Our sales consultant Nick Pacheco was professional, knowledgeable, and most importantly honest. This is the second car that Nick has helped us purchase. He made it easy and helped us get into the right car. When we decide to purchase another vehicle Lexus of Sharon is the only dealership for us.

Lorraine Ellis

Rob Williams is very professional and provides a very high level of customer service. My experience with buying my RX 350 Lexus Certified used vehicle was seamless due to Bob’s professional experience and his pleasant personality. I will definitely be a repeat customer due to Bob.

Farida Chrisostomidis

I had a great experience buying my new RX350. Mr. Nick Salem was knowledgeable and helpful. I will definitely go back when we are ready to purchase our next car.

Katherine Metcalf

Sanjay Khairmode, Sr Finance Manger is a true professional. Empathetic, highly knowledgable, devoted to the customer experience. The Lexus product is excellent. A work horse. Very reliable. Service techs at the Dealer are very good. Customer experience in the service area is fantastic. Comfortable, complimentary snacks, clean.

FruitfRAWl Life

Blest is the sales person to ask for. Very friendly and personable, and made the process fun and easy. Thank you!

Richard Brown

Recently had my car in for service and once again my service rep Mark Forcucci was great. He always communicates, returns my calls and delivers great customer service. There are closer places but as long as he is there , my car goes there. Also, the dealership is always spotless and the staff very professional!

john meskell

Daniel at Herb Chambers Lexus of Sharon was a great help thru the entire purchase process. They gave us a fair deal on our trade and a great price on the new F type RX 350.

Kenya Scott

Today I leased a 2019 IS 350 f sport and I can honestly say it was a great experience working with Nick Salem. I am more than happy with my purchase but equally important, customer service was superior. Nick is professional, articulate, well versed regarding the Lexus models and dedicated to making sure his customer is satisfied. Nick, I appreciate you, thanks for everything.

Robert Viveiros

Low stress car buying experience. I went in to test drive a 2019 ES350 F-Sport. The car was exactly what I was looking for. I went on a test drive and was accompanied Sam. P. He was very laid back and informative. He allowed me to explore the car, some reps throw all the features in your face. If I had a question or missed something, he took the time to go over it with me in a tactful manor. After the test drive we talked numbers and locked down a price. I did inform them I had to think about this financial decision. Minimal pressure to sign right there and now. I returned several days later and decided to get the car. The price we agreed upon was honored. The finance gentleman was very thorough explaining all the fine contract details and all of my options. Two days later I was driving my car and couldn’t be happier. The entire experience was stress free. I plan to purchase every car through Lexus of Sharon! Thank you again Sam!

John Joseph

Nick Pacheco is hands down 5 stars across the board very professional, trustworthy, and very knowledgeable about the Lexus product. I highly recommend him and his team over at Lexus in Sharon!

John Adams

Went to buy a used car here that I found online on their website. I walked around the car of my interest for about 40 minutes with couple sales people passing by me but nobody interested in helping me out to buy the car. Finally I went inside and asked the receptionist if they could get someone to help me out. Even then the sales person didn't let me even test drive the car. Not going here for car shopping ever again.

Cam Anderson

Wayne Thank you So much for making our visit fun and easy!

tina chofay

ill Kessler was so knowledgeable and professional! He could answer any questions that we had about the vehicle and was able to explain all the features that our car had. We were so impressed with him and the staff at Herb Chambers, that we will definitely purchase from them in the future!

Thurston Hartford

Their staff need to develop a genuine sense of humor.

Zhaobi Zou

I bought a new car a few days ago and found no apple car play is in the car next day. I didn't know that the type of car has apple car play only if made after Oct 2018. After talking to them about this , they offered to replace a new car with apple car play to me. I really appreciated their help.

Berril Johnson

I was getting my car serviced and while waiting in the cafe I had a couple of questions and asked Amy who works in the sales / service department who she recommends I work with I had a couple questions about the differences from my current Lexus model to the new one. She recommended Nick Pacheco a fine young gentleman who has complete knowledge of everything Lexus related a utter professional not your typical salesman. He patiently answered all my questions regarding the technology and safety enhancements they made to the new RX350. Although I wasn’t ready to purchase just yet when I am I know who I’m going to and recommend anyone in the market to seek out Nick’s professional advice he will treat you like a guest in his home. A true representation of the Herb Chambers.

P Milton

This is a great place to get service, Brian Matthews and Ronnie Travers are both wonderful....I started going here with my wife's Lexus and now I just don't want to go anywhere else. 5 Stars...it's like visiting a Ritz Carlton for your car.

Dr Snayd

Thank you, Michael from Sales Department for your exceptional and prompt service—on a Sunday.

Rosanny Gonzalez

It was an amazing experience! Everyone was so helpful and always there to answer my questions. I want to thank Rene Lapaz especially for being so great and explaining every single detail of my purchase.

Kenneth Hwang

Thanks Hung for assisting me and my family with our purchases. We had such a great experience and I will definitely recommend you to people within our circle

Marlene Barnet

WONDERFUL EXPERIENCE BUYING OUR NEW CAR. MARC VIGOR WAS SO HELPFUL AND MADE THE TRANSITION SO EASY FOR US

Amy Nguyen

Perfect dealership to go to!! Hung truong was very patient and helpful with me throughout the whole process of buying my new acura. Took car of everything from head to toe and got to take my car home the same day!Everyone was very nice and i really recommend coming here!

Meaghan Flaherty

After 11 years with a Subaru Outback, I decided it was time for a new one. I was searching Subaru Legacys in the Boston area and was surprised to find one with very low mileage at Herb Chambers Lexus of Sharon. My husband and I made an appoint and went this past Sunday 5/19. We worked with Kevin Tonthat and was the most helpful sales person we have ever dealt with. He was one of the only sales people on that day and he was the hardest working person there. Car buying is a long and stressful process even if you go in knowing exactly which car you want. Because it was Sunday and I was getting new plates instead of a transfer, we were not able to finalize the sale that day, Kevin stayed in touch with me on Monday and Tuesday to finalize everything and was very helpful again on Tuesday when we went to pick up the car! I also worked with Deidra in financing for the trade and the title/plates and she was very helpful and professional as well.

Roy Brouwer

Lexus IS definitely the place to go for a car. This one person Tommy Rizzitano helped make the whole first car buying experience so easy. After probably changing my mind 100 times and asking him a thousand different questions he still always wore a smile and guided to the best fitting car for me. He answered each and every single question I had with a positive attitude and never got frustrated or mad if I said “no” or decided on something else. If your planning to go to Lexus I would right away look for tommy Rizzitano because he made everything so easy and was super helpful.

My Email

Hello. First of all, when I think of car buying, I think of pushy, lying sales people. I was fortunate enough to meet a real down to earth, honest sales person, that made me feel comfortable. This person, Hung Truong, will make you feel comfortable and guide you through the car buying process in such a welcoming way, that it will be enjoyable. We need more people like this in the world. I highly recommend Hung to anyone looking to buy new or even a used car that Herb Chamber's Lexus may carry. Go forth in confidence that your experience will be top notch. Thank you.