Reviews of Herb Chambers Kia of Burlington (Car Concessionaire)

DAVID KATES

All was GREAT. Tom O’Donnell, Sales and Leasing Consultant, made everything go smoothly. My family keeps coming back as the cars are superior, and the dealership offers the best deals and service.

Kim Dustin

Once again I'm thoroughly impressed with the Kia Service department! Cesar Arbelaez quickly and efficiently checked me in, got my car serviced and got me on my way! As always, he is friendly, courteous and professional. Thank you Cesar for making my day that much easier!

Robert Shankland

I am a repeat customer at Herb Chambers Kia. Richard Lowry was a great salesman with our first car and had to return to him. He worked with us to get to an acceptable deal. Gave us plenty of time and space to make up our minds. I would highly recommend coming here to buy your next car.

C Watts

I have had my Sorento for 3 years and have had it serviced at the dealership. The service department staff are great to deal with and let me know how long it will take and they have always been on time.

seize ones

My check engine light came on while I was driving to work and called Kia dealership in Burlington and spoke with Cesar. He told me to come on in. They are near my work so I stopped by. Cesar was friendly and helpful. We were not sure what the light meant but in about 20 minutes Cesar came out and told me it was all taken care of. It was just a quick simple fix. They washed and vacuumed my car too. Cesar is the guy to go to and ask for if you need assistance. He really went above and beyond. Made my experience easy and stress free. All I could ever hope for. Thanks for all the help. Great job.

TJ Madden

I had one of the best buying experiences here that I can remember. I had shopped multiple Kia dealerships and as soon as I was greeted here at Herb Chambers Kia in Burlington I knew they did things differently compared to the others. Great product knowledge and most importantly they actually listened to what my needs were and what I wanted in a new car. Long story short I am a customer for life! Thanks again for helping me buy my new Kia..,,

maksud hoque

Recently I went for a test drive. Didn't like the customer service.

Kelly Von Schoppe

So glad we stopped in here! While walking around looking at cars outside Rich Lowry came out to assist us. What a great guy. As we came 15 minutes before closing he stayed he answered all of our questions he didn’t rush us he was just present and helpful. We returned the following day to buy a car in trade in my current car. I can honestly say this was the best experience I’ve ever had at the car dealership. Literally no pressure, we asked questions he answered them he gave us plenty of space made himself available to us couldn’t be happier. We also met Carlos he was helpful and friendly as when we arrived Rich was busy with another client. The whole team just seem to work well together. The deal closer, Stuart Sterling was great as well. If you looking for a new car I highly recommend herb chambers Kia of Burlington. Just a class act

Jessica Lee

Brought my Sorento in service for the first time and was pleasantly surprised. Jennifer in Service made the whole process enjoyable. Definitely highly recommend this service center.

Ricardo Portal

It's always a pleasure to take my car to this dealership and have the confidence that the car is going to be taken care of as well as my pocket :-) Cesar from the service department always goes above and beyond to make my experience as pain-free as possible. The dealership is only 1.5 miles away from work and they always shuttle me back and forth, which is very convenient. I'll keep taking my car there and will not hesitate to buy from them my next new car. Gracias...!

Alex Tábora

I service my two Kias here and I've always got great service. I've mostly dealt with Cesar and Diego, but everybody is kind and respectful. I think their prices are fair, and I feel they're honest. I feel very comfortable coming here.

Michele MacLean

Just bought a 2016 Kia Optima EX, very happy with my purchase. The whole experience from beginning to end was exceptional. I worked with Mike Carelli and Stu the finance manager. Mike kept me informed at all times regarding the detailing, the paperwork, etc. Stu is very thorough in answering any concerns I had with financing. There was none of the back and forth a million times to the finance office. My paperwork was ready and I was in and out within 45 minutes. I recommend this dealership hands down!

ahtram72 .

The service department was professional and excellent in getting my Kia Soul fixed. It had a unique glass part that got broken and Diego worked with my insurance company and me to get it fixed properly. When it was going to take longer than expected, Kia of Burlington was able to give me a ride home to Saugus. I am always satisfied with the service I receive from Kia of Burlington.

Anne B

Lovely dealership, with lovely people. I bought my Sportage from Jude at the end of last year. He did a great job, and was kind enough to connect my new phone again when I came in for service. In the service department, Diego, Jennifer, and Cesar always smile, and take the time to explain everything clearly without being condescending. Wonderful overall!

David Lerner

I have always had my car detailed at a nearby car wash, and thought that they did a pretty decent job. Today I brought my Optima to the service department and though a bit more expensive, I left feeling like I had just driven a new car off the lot. Hats off to the service department - by far the best detailing job I have seen done. I wanted to tip the guys who worked so hard, but they don't take tips so I'm afraid that this is the best I could do.

Dawn McInnis

My experience at Kia of Burlington could not have been better. Tonya the sales manager was wonderful, and the finance manager was helpful and "no pressure". My salesman, Tom O'Donnell, went above and beyond through the whole process - from test drive to delivery. He even took the time to locate a special edition Kia Soul for me...and kept me informed of its expected delivery time from port to dealership. Far and away the best experience I have ever had buying a car...I could not recommend them more.

Alex Brady

Jennifer and her team (I wish I got their names! Sorry!) in service helped us out of a jam. We were on the road to vacation and one of us slammed the door on the seatbelt, jamming the door. We made a last minute call on our way by the dealership and Jennifer welcomed us immediately. The mechanic and his team took the car upstairs and it was down within five minutes, good to go. Thanks for relieving some stress from our vacation!

Rob Dower

I went to Herb Chambers of Burlington to return my old lease & look into getting a new one. They made it very easy for me. John Francis was my sales rep & he listen to what I needed & made me a great deal. I highly recommend this dealership.

Tom Mahoney

I have used the Kia service department since purchasing my vehicle through this location 4 years ago. I have always felt very comfortable during all my interactions with these professionals. Jennifer and Cesar have been consistently courteous, knowledgeable, and receptive to my concerns. I feel that the employees at Kia of Burlington are always honest and upfront. Service has always been prompt, even during unscheduled appointments.

Julie Esposito

Today I was helped by Cesar in the service department. I brought my car in for scheduled maintenance as well as help with a technical issue with uvo. Cesar was very pleasant and took the time to fix the issue and make sure everything was working properly before I left. It's always a positive experience to come here.

Olga Lugo

Look for John Francis, when going. He was/is a great salesman.

Jeff

Don’t waste your time! They won’t not get back to you and aren’t actually interested in selling cars. When they finally do get back to you, their pricing is higher than other dealers. I tried using Herb Chambers Kia three years ago when we originally leased a new Kia, but ended up going with another dealership because Herb Chambers was too difficult to deal with. They would not return calls and getting pricing info from them was like pulling teeth. Fast forward three years, and I received a mailing from Herb Chambers Kia offering top dollar for my lease trade-in, offering to keep my payment the same for a lease on a new vehicle. I figured it would be worth a try again and maybe I just had a bad sales rep the last time. I called and asked them what the details were and they stated that they were offering to dollar for lease turn-ins because they needed the pre-owned inventory. They stated I should bring the vehicle down and speak with a sales man. My wife and I both came down to the dealership on a Wednesday at lunchtime and I brought the flier with me. The salesman didn’t really know anything about the flier but took all of my info including the VIN of the current model. He accessed my lease info in the Kia system and took all our info and contact info down as well. We spoke about leasing a new vehicle and also possibly leasing a second new vehicle. He led us up to the upper parking lot to show us a couple vehicles. On the walk up the hill we had to pass by another Herb Chambers employee who was smoking directly in our path. I would think that employees who insist on smoking would be told to do so behind the building out of a customer’s way, especially now that the dangers of second hand smoke are so well documented. The back parking lot is very small and there are cars crammed in every square inch. Our sales rep also directed us to the “boneyard” as he described it, which was where they kept additional new vehicles. The “boneyard” is an un-paved un-level fenced in area complete with rocks, large dips in the ground, and overhanging trees some of which had branches directly on the cars. It was a sad and dangerous site to see. We test drove a vehicle and then our sales rep became busy with another customer who was picking up his car he just purchased. That is when we stopped being helped. I asked the sales rep to please get back to me with pricing and the high trade in value that was promised, and he stated that I could make an appointment to come back another time. I stated to him that I had spent an hour and a half there already and they had looked at my vehicle and had all of my information and I would like to get pricing and options from him asap. He said he would get back to me as quickly as possible. By Friday I had not heard anything so I went onto their website and did an online chat. I requested that someone call me back however I never received a call. I called at lunchtime and spoke to the sales manager and he mentioned that they never got any info from the online chat. In any event I explained that I had been waiting since Wednesday for pricing and a trade in value and he stated he would have the sales rep call me back. My sales rep did call me and apologized for not getting back to me sooner, however he still didn’t have any pricing or info for me. He said he would get back to me. Saturday morning at 10AM I received another call from my sales rep requesting additional info on my current lease. Ironically I received a followup email on Monday so I responded to the sales manager and voiced my concerns since I still had not received any pricing. I didn't hear back from the sales rep until Tuesday afternoon and the pricing ended up being higher than the two other dealers I had already contacted. It took almost a week, four phone calls, an online chat, and two emails to finally get pricing from this dealer. Stay far away from any Herb Chambers dealership...their prices are not competitive and their service is terrible!

Matt Reid

Nice dealership. Excellent staff. Willing to work with you to get you a good deal. And Kia's are a lot better than they used to be.

roofit22 .

Called the same day for an oil change and got a mid day appointment. Everything went off without a hitch and I got a free car wash.

Angelo Ocampo

I recently went in to service my vehicle for my sway bar link at this location. Upon arrival the service agent Cesar greeted me with exceptional service. I really didn't know what was going on with a rattling in my car and he soon found the solution. He set me up with an appointment to bring in my vehicle immediately for the next morning upon my availability. I went in there the next morning and within less than an hour they serviced my vehicle. I was so satisfied with the service that I was provided, that I had to give credit when credit is due. From now on I wouldn't even think about bringing my vehicle anywhere else but here. I highly recommend it.

Diane Crawford

Fantastic service department. Always there when you need them. Had my Kia Sportage for 11 years of outstanding service.

Craig Brandt

Super friendly and informative service. All about providing details - very helpful and easy!

Michael Placella

Cesar Arbelaez, Service Manager was very professional and helpful in helping me with a service issue. He provided a quick diagnosis and solution to my issue in a timely manner. I will continue to visit this dealership for my Kia service from simple oil changes through routine maintenance plans.

james olsen

Needed a part ,prompt service !!

Barry Martin

First time getting service here, check in was fast and the work was done in half the expected time. Cesar was welcoming and informative. Definitely recommend.

amber pagano

Very rude sales agents got a car there would never go back ... No manners ,very judgemental,and thieves...stay away

Nicole B

Love the staff here. Very friendly and helpful. I bought my car here and also get my car serviced on a regular basis. I would highly recommend the Burlington location!

Mike B

Had a great experience buying my Sorento from Tom O'Donnell at Herb Chambers Kia in Burlington. Tom went above and beyond to make sure everything went smooth. I'd highly recommend contacting Tom for any of your vehicle needs. He's one of the best in the business!

Kevin McGrath

Cesar and the crew at Herb Chambers Kia always take very good care of me. They remember me on the phone and very helpful with my service requests. Always fast and anytime anything additional is needed he does a great job explaining and showing what is needed. My battery was tested and registered on the bottom of the meter and had to be replaced. As usual I was in a hurry but he called up and had them install it in less than 10 minutes! Thanks Kevin M

Stephanie Brown

Thank you to Ramon & Carlos- great guys to work with, made everything as easy and smooth as possible. Thanks!!

Victoriana Lady Lisa

I love my new Kia Soul!!!! Manager Tony & salesman Tom were great to work with, they got me exactly what I wanted at the price I wanted to spend. I am telling everyone I know to buy their next car with you guys!! Thanks for a great experience!!! - Lisa Griffiths

Donna Brown

The service department at the Burlington KIA is EXCEPTIONAL. I purchased my KIA in 2011 and have been having maintenance done on my car for the past 7-8 years. So nice and so professional. Oh yes and they always do a great job! Not kidding. Jen and Diago are the best!

Lesley Connell

Quick and friendly

Bryna Davis

Tom O'Donnell is fantastic. He is patient, respectful, courteous, professional and never provided any pressure. He listened carefully to what I wanted and found it. I had a great experience with Tom when I purchased my last vehicle so I decided to return to Kia of Burlington and try again. I was ready to get out of my mommy minivan and into a new vehicle, I wanted a hybrid SUV that I could afford with some features. He got me into the Niro Hybrid Touring which is exactly what I wanted. He found the closest option to what I really wanted that Burlington had in stock for me to test drive. They didn't have the exact vehicle I wanted to purchase in Burlington so Tom found me what I was looking for at another dealer and went and picked up my new car and drove it to Burlington for me. Tom went thoroughly through the gazillon features my new vehicle has with me very patiently so I could understand the options and how to use each feature. He answered every question I had and is available if any new questions arise. I love my new Niro. Thanks Tom. Bryna Davis

Frank Hardy

Peabody Our visit to the Burlington Kia Dealership was a very positive one. We look forward to hearing from Tom O'Donnel . He presents himself quite well. Frank and Ellen Hardy.

Thomas Palleschi Jr.

I called early this morning concerned with how my car was driving and talked to Cesar. He assured me they could take care of it today even without advanced notice or need for an appointment. The staff was incredibly helpful and friendly making sure that I was comfortable and answered any questions I had immediately. I left happy with the service done on my car and will definitely come back next time I need maintenance done.

phillip dragone

check in was done quick and they were very polite. After awhile they told me I had a problem with my rear brakes. They took me into where they were working on my car and explained the problem. I told them to fix the brakes. The job did not take as long as I thought. When finished the wash my car. Great service.

Christina Lemmo

I usually get very good treatment when I go there. This wpould continue to be my response.

David Allen

I chose to check out a used car at Herb Chambers Kia of Burlington after reading the many glowing reviews online. I am pleased to say that those reviews are absolutely spot on. Tom went out of his way on a number of occasions to make the process smooth and pleasant. For everything from coming on an extended test drive to get the car independently inspected, to having some minor cosmetic issues addressed, to assisting me with the process of having the car registered out of state, Tom was extremely accommodating and helpful. In my opinion, the Herb Chambers Smart pricing is a great system - definitely made for an efficient, stress-free purchase for me. I would definitely recommend Herb Chambers Kia of Burlington to anyone purchasing a car.

Michael Davis

Tom was absolutely amazing throughout the sales process. Found our car and drove 3 hours in the rain on a holiday weekend to get the car, and then spent all the time we needed to teach us about every feature. First service was pre-scheduled and expertly handled. Customer experience is Paramount and customer is number one with Tom and here at Herb Chambers Kia in Burlington. This was our second purchase and we will definitely return again when we are ready to buy our next car!

Cameron Edmonds

Didn't communicate too well how long the work would take and didn't clean the car super well after the maintenance. Other than that they are pretty good and straight forward.

jane foti

After reviewing the best rated SUV's online, my husband decided that he wanted me to have a KIA Sorento. From the moment we stepped into the Herb Chambers KIA dealership (in Burlington, MA), everyone greeted us pleasantly. Ultimately, I worked closest with Julian Aguirre. He was extremely patient, informative and helpful in every way. The entire process (which could be very stressful) went very smoothly, thanks to Julian and the whole team. I would highly recommend Herb Chambers KIA to anyone interested in buying a great vehicle and wants exceptional customer service.

Patty Simonds

Fast, efficient, friendly! What more could a customer want!

Alejandra Leon

Very nice people to deal with

Francis McGovern

I have been going to this Kia dealership since 2015. I recommend the service department and Jennifer always takes care of me and they do an excellent job on vehicle service. They are friendly, efficient and easy to work with.

barbara obrien

I own a Kia optima and I love it that's the only reason I give it a 3. The sales people are a bunch of liars and will do anything to get you in the door. They sent me an email saying I could trade my car in for a newer model and they would give me 1000$ bonus with 0%. All lies! I even printed the email out and gave it to him and he said they couldn't do any of that. So thanks for wasting my time. Also the guy who works in the parts and service is rude and doesn't listen to you if your trying to describe what's wrong. Just yeah's you and takes your keys to the mechanic.

Guy Dipietro

Helpful staff from start to finish. I initially contacted sales via email. They provided a very competitive offer from the start. In dealing with sales team in the showroom. Staff was profession and not pushy at all. In the end I got a great deal from them and would recommend them if you're in the market for a Kia.

Karen Brennen

ALWAYS a great experience!

Juan Rodriguez

Low balled me when selling my vehicle. Went to other Kia got a better price!

JT Turner

So you may recall that I had horrible horrible customer service from Herb Chambers Kia of Burlington. It ran the gamut from not properly fixing my car, to making me sit in a dealership for over 4 hours while they try to call me on the phone about my car, even though I was less than five feet away from them. After that experience, having turned to social media with my story, they did reach out to me and came to a small financial settlement. They then proceeded to not honor the agreement they made with me. Over a month later and I still do not have the check they promised me I would have. I've been assured it's currently in the mail and I assured them that I would be using the money to spread the word about how horrific their customer service is. Herb Chambers Kia of Burlington, horrible customer service, a lack of intelligent action and the inability to follow through on a simple promise.

Michael Munoz

I always have a great experience at Herb Chambers Kia of Burlington, especially with Cesar from the service department. He is extremely helpful and friendly. Whenever my car needs any type of service, I always go to him and his team. Thanks for the great service!

Mike Nope

My fiancée knew she wanted to buy a new Kia Forte EX sedan, along with some specifics about it. I researched dealerships and am so glad I settled on this one. And I'm so glad we ended up working with Tom O'Donnell. We went in on Mother's Day with no appointment and Tom was promptly assigned to help us. Tom was quite mellow so initially we weren't sure what to expect. But as we interacted with him more during that visit and signed the paperwork to place a deposit on the car she wanted, we became much more comfortable. We came to realize during that visit and our subsequent phone calls and appointments that Tom is consistently patient, very knowledgeable about the vehicles and the process, focused on getting us what we wanted when we wanted it, with no pressure or sleazy tactics. Tom moved diligently on his end to get everything done for us behind the scenes quickly but never rushed us and his communication could not have been better. They offered us such a big discount off retail price up front that we spent very little energy on negotiation. Tom came across as so honest and straightforward—as well as a pleasure to work with—that we were not inclined to waste time or energy working with other dealerships. We completed the purchase process and she drove happily away in her new car by the next weekend. It was one of the few car buying experiences in my lifetime where the salesperson was a delight and made the whole process pleasant, easy, understandable, and satisfying.

Lindsey Camilli

Put on new tires, filled up tank, and gave it an oil change before I came to pick up my used car! Thank you Herb Chambers of Burlington for all your help!

Fiona O'Keeffe

Have been going to Kia Burlington for two years now. Always happy with the experience and customer service. Cesar is the person I deal with and is awesome. Always polite, friendly and takes time to explain in detail what the problem is, the cost etc. I highly recommend this place.

Jamie Nicolas

Ever since I moved to Massachusetts a couple years ago, I've gotten my Kia Soul serviced at Herb Chambers Burlington. The friendliness and attentiveness of the service department has kept me coming back time and time again. Cesar Arbelaez, the Service Advisor, remembers every customer and always greets me with a smile! The department is thorough in their checks and inspections and Cesar is always willing to answer any of my questions about the work that is being done.

Eric Ferreiro

Not. Great experience. Sales rep didn't include any of the special offers in the original quote ( other dealers in the area put them in up front) he also told me since the car is so popular people were paying OVER msrp (!!), when. I asked him to call me to discuss the deal again the guy never called me again. But the emails and phone sales team called I incessantly for weeks following. Called LEV Kia in Framingham and they were great, GM even called me direct to walk me through the process

Sanuar Dias

Richard is great sales since the beginning to the end it was a smooth transaction we highly recommend him , the management and the financing guy .....thank you guys

Jeana Guarino

I had recently gone through a major accident and needed a car within 2 days ready to pick up. My sales consultant Julian Aguirre helped me find the perfect Optima 2015 in such little time. He was highly accommodating to our budget and exceeded my expectations with what we were able to get for such a great deal! He was down to earth and empathetic towards our buying experience. I will 100% go back to Julian for my next lease. The KIA dealership itself was very attentive and willing to meet our every need ! I couldn't be more satisfied! Left the dealership with no hassles and car was ready to pick up on time! Best experience buying a car!

Dennis Mackie

Paid for oil change with comes with car wash and 102 point inspection and vacuum interior. Out of that got an kinda washed car and no vacuuming at all everything else was great

Steve Begley

This was my first experience with Herb Chambers KIA of Burlington and it could not have gone any better.. Cesar was professional and very accommodating, he answered all my questions regarding being a first time KIA owner. My technition Jeff could not have been more informative and thorough... Your front line employees were outstanding.. I will not go anywhere else for any type of service on my vehicle.... Great job !!!!

Pamela FO

Excellent service department!!!! I ran over a nail on Tue. It was 5 minutes before they closed. They ask me what tire I needed. They plugged it in less than 10 minutes! They SAVED the day by not having me have a flat or worse yet breaking down while driving into the city. I am a teacher and it's hard for me to miss a day of work. You are fair and reasonable --- but the best part is you own your work and don't pressure sell. AWESOME SERVICE!!!!!

Stephen Lafortune

Richard was a big help getting me into a brand new kia optima, did a great job explaining the different features and really knew his stuff

Shanthi Thomas

Best experience of buying a new car!

Bob Maccini

I went into look at used kia sorentos. Tom o'Odonnell was helpful. He found me one that i really liked. We filled out all the paperwork bit being a Sunday banks were not open. So he told me that he or one of yhe business managers(sonia or stu) would get back to me today(monday) either way. Well i never got a phone call email or text. In my opinion this is a pitful way to do business. I will not buy from herb chambers.

Robby Mac

Hello, So I went to KIA Burlington just to service my current leased vehicle that will be ending soon. However, I wanted to know my other options as my car was in service and was waiting around anyway. At this point I was introduced to Tom O'Donnell. He was very soft spoken and had no "car salesman" attitude about him. He was just a friend helping another person out to ensure that I would make the best decision based on my own situation/life scenario. He did not once urge me to go a certain way, only answered every question I had. There was nothing "pushy" about him. He pulled up a few cars for me to look at even though he knew I probably was not going to purchase, just because he knew I had curiosity. Even though he knew he probably was not going to make a sale, He spent 2+ hours with me and answered every question I had and even talked some music with me! At no point did Tom try to sway me a specific way. He answered any questions I had without beating around the bush or giving me any unrealistic scenarios. He never tried to sell me on anything, just explained exactly how it was and the best price he could do for what I wanted and that was that. I did not end up re-leasing the optima he showed me, but changed in no way at the end of our conversation and I ended up making a new friend out of it. Overall it was a very pleasurable experience and I believe Tom is a true asset to KIA and a good role model for other car salesman as well. I highly recommend Thomas O'Donnell!!! -Robert MacKinnon

Rich Carter

My Kia Sportage was pulling to the left when I brought it in for service. Cesar Arbelaez greeted me and quickly set my suv up for service. After determining the problem the problem was fixed. It was done in a timely manner. Outstanding service. Thanks. Rich

adam jacobs

Called in for a test drive, made an appointment. Showed up on-site at the time we agreed on and was rudely told they couldn’t help me. I asked to speak to a manager and got the same. Not a good way to sell cars - poor poor service

Salvador Hernandez

Friendly people and excellent customer service

My IN

I love this place! We bought our Sportage from John Francis, who was great to work with. You can tell he's honest. The service department seemed friendly as well, so I look forward to getting my oil changes here instead of Jiffy Lube.

Willieb67

Great service and quick, friendly atmosphere. It's pleasure to be a part of KIA. Cesar Arbelae was very helpful and went threw everything in detail. I'm very happy with my services.

Pamela Byrnes

EXPENSIVE, LONG WAITS even with appointments they do great work though and always clean your car they have a waiting area with free refreshments

Jim Parker

Quick and easy the whole process took just a few hours and I love my new car!!! The finance manager Brian Madden was amazing and made the whole paperwork process simple. I’ll definitely recommend Herb a chambers Kia to anyone.

Skip Jones

Customer satisfaction is something we all want businesses to strive for but rarely receive. Many restaurants and small mom and pop shops live by making sure the customer is 100%+ satisfied. The reason simple: if we don’t like the service we receive, we will go someplace else. Car dealerships is one area where we seldom find businesses striving for perfection. Yes, some high end dealers do go and try to satisfy the customer. But when we visit a standard dealer, we are often met by a pushy sales rep trying to close a deal. Or we see an ad which seems too good to be true and when we dig a little further, find out that in order to get that deal, you must be born on the second Tuesday in October in an odd numbered year; get my drift – lol. However, one dealership which I recently visited went above and beyond expectations: Herb Chambers Kia of Burlington. Julian, Rich and Stu made my lease of a new Kia Optima an extremely pleasant experience. After finding out what I was looking for, they found and secured my car promising it would be there the next day. In the meantime, we did a majority of the paperwork electronically as to expedite the process once I arrived to pick it up. When I went to pick up my car, they were extremely friendly and filled me in as to where we were in the process. In and out quick. This is my new favorite dealer and am looking forward to dealing with them in the future.

Roberta Cannavo

Love my Kia Optima! This dealerships Is wonderful. Everyone is so nice and very helpful. Thank you.

Adam Gazzola

Captain my Captain.. Thank you Mr Chambers and Crew

Ivan Pardo

I always have a good experience taking my car for services. Cesar Arbelaez has great customer services skills and always help me with the right decisions.

F Fabrizio

My wife Lina & I recently dealt with Iris Cedeno, a sales representative at the Burlington dealership. Lina turned in her leased Optima of 3 years & leased a new Optima. The experience was not only mutually rewarding for all parties concerned, but Iris actually made it fun. She is very bright, very knowledgeable of her products, extremely thorough in presentations & follow-ups, and great at follow-through. She is energetic & cheerful to boot, a most refreshing change from the overwhelming majority of people in her line of work. We recommend her to anyone looking for a car.

Margaret Dowd

Excellent service see richard got great deal kia sportage highly recommend

Juan Bautista

Great costumer service!

Hector Velez

Since I was refered by a friend to get full service for my car I cant be any happier. Cesar has been very attentive and professional on every single interaction. I would strongly recommend this dealer. Great service!

Margaret Applin

This was the best car buying experience I've ever had! The sales team at at Herb Chambers Kia of Burlington were honest, transparent and very efficient! I would shop there again and send all my friends and family as well!

Renee Lucas

Buying a car is exciting, but there's usually no getting around how much the whole process of it sucks. I have to say working with Bob made the process much less painful. He was honest, knowledgable and fun to work with, and the biggest plus was that he made made sure I didn't have to sit there for hours and hours waiting for paperwork to be done. He did the work to find what I was looking for and gave me straight answers when it came to pricing. I love my new Audi :) and would highly recommend Bob and this dealership to anyone in the market for a new car.

Christina Muth

I made an appointment to the dealership looking for the 2017 Kia Sportage EX with the premium package. Although they did not have the car in inventory, Alex Le showed me a similar version and had it right up front ready for a test drive. He explained the differences between the car shown and what I would expect in the car I wanted. He was very well prepared, knowledgeable, and thorough in his presentation. I felt assured on what I was going to expect in this vehicle I did not see in person. After keeping me updated about the status of my inquiry for this particular vehicle, I eventually decided to purchase a vehicle they had in inventory instead. Thus, Alex was very patient and accommodating as he helped me switched for my final purchase until the very end! The dealership gave me a great deal I couldn't pass up, so I did not bother searching elsewhere.

Mary Gorman

I always have a pleasant experience at Kia in Burlington. Kayla in the office has helped answer several of my questions during my lease. And the service department is a 10 out of 10 always! Cesar lets me know exactly what I need, and even arranges a shuttle for me to get to work after I drop my car off for routine oil changes.

Tahir Ahmed

Kia Burlington has amazing customer service and always makes the car servicing experience as painless as possible. Cesar is always willing to help us make cost effective decisions and has kept us very happy with our Kia!

Michael Fogarty

Caesar was a top notch and true professional. He put my needs and questions first. Ask for Caesar for good service. My service experience was great. They cleaned my car after getting the works which I didn't expect. They are all about the experience!

mary knowles

I bought a Kia Forte 2017. I love my car! The staff was awesome at KIA Burlington. They were friendly, kind, helpful. John was very helpful and patient with all my questions and needs. I haven't bought a car in a decade! Sunny (sorry for the wrong spelling) was wonderful. Couldn't ask for a better team And Ramone was very thorough and nice when delivering my car. Answered all questions!! Thank you so much.

Emily Eder

The service was super fast, and Cesar was very friendly and generous in helping me find a workspace so that I could get things done while I waited!

tim white

I had a battery issue on my 2017 kia This very busy dealer service center gave me honest information and worked to help me with warranty support on the battery but also the alternator. Cesar in the service center is exactly the kind of person you want to work with . Honest and looking to help the customers. The mechanic tech Jeff Was knowledgeable and professional. He worked to turn me around and get me fixed inside of 90 minutes so I could make a meeting I needed to attend. Excellent service that earned manythe loyal clients I spoke with in their waiting area I'll be back!

Chris Laskey

I've honestly never been to a worse dealer. I advise everyone I meet to never go here and constantly tell people about my terrible experience in the past couple weeks. You will be greeted by seemingly nice sales personnel that don't know much about any of the cars that they are selling. I bought a 2015 Kia optima sxl. The car was parked in a BUSH UP AGAINST A FENCE ON THE LOT. I was told the scratches on the side caused by the bush would be wet sanded out and wouldnt be noticeable. That never happened. I fact those idiots ceramic coated over the scratches and charged me for it. I was told by 3 different people that that wouldnt happen. They lied to get the sale and that's disgusting. On top of that there prices are $2,000 over Kelly blue book. When I contacted them about the other issues...chrome molding popping off, weather stripping ripping and tail lights that had so much water in them a fish could swim around, alI got was the same answer. It will be fixed... When I got the car back they replaced the inner tail lights and didn't even touch the outer ones with the actual water in them. Still waiting on them to fix it. You literally have to be an idiot to miss that moisture. As of now I'm still getting the run around for the appointment to get everything else fixed. No one can give me a confirmation on an appointment and they have been "waiting" for parts for a week and a half. I want everything fixed yesterday and I don't want another rental. After reading everyone else's reviews of the service it makes sense. I will be filing a complaint with the better business bureau and attorney General to hopefully get things moving in a more speedy way. A speedy way that every other car dealership seems to understand except this one.

Adam Lang

Bought my car here, sales is great but service leaves a lot to be desired. My last oil change took 1.5 hours with no other customers present. The time before that they broke my key fob and had to order a new one.

Jason May

I've been a loyal Herb Chambers customer for 10 years. When I decided it was time to let go of my C Class and get a new Kia Cadenza, I just knew that Herb Chambers Kia of Burlington was the place to go. Not only did I get a $40,000 car on par with what the Germans sell for $60,000, I got the friendly service and attention to detail I have come to expect from a Chambers dealership. I am a discerning customer, and Herb Chambers has picked the right team to help people like me transition to this exciting brand. Thank you to the sales, service, and finance staff!

Robert Sparkes

I purchased an Optima in 2012 from Herb Chambers KIA and had a pleasant experience. The vehicle drives nicely and have had no problems with it. The service department is responsive to my questions and takes care of any issues. They perform all services and return the car clean and on time. I would recommend Herb Chambers KIA.

Erin Chisholm

I had a fantastic experience with John Francis this past week! I came in on Sunday just to shop around and find out what was in my price range. I immediately fell in love with the Sorento and John was more than willing to go above and beyond to help me out. He made me feel very comfortable with my options and was extremely knowledgeable about all of the vehicles. I never felt pressured at all and knew I was making the right decision since he was so supportive and was available whenever I needed him. I am so happy that I went to Kia and will definitely refer anyone who needs a new vehicle!

Madel Mann

Great vibe. Not too pushy. I bought my almost new Soul Kia there for a fare price with no haggling. Great!

Ben Bousa

If I could leave zero stars, I would. I brought my Kia in via roadside assistance, I didn't purchase it there, but Kia's warranty is valid at all Kia dealers. My car had an issue with overheating while idling and gave them the entire story and all the facts about what was going on. It was there for about a day and half. They said that they drove it around and they found nothing wrong under the hood. I drove it home, then while sitting in traffic and in my driveway.... it overheated again. Brought it up to my dealership in NH. They found the issue within 2 hours by guess what.... letting it Idle!! All it was was the cooling fan was unplugged. Really? They missed that! I highly doubt they even looked under the hood. I'm sure the sales side is great, but the service side was poor and rude. Basically got accused of lying and wasting their time. Never going there again.

Debbie Malkasian

Customer service is amazing!!! In July 2016 I leased a KIA Optima. It was my first lease and my first KIA. John Francis was my salesman and this was the best experience that I have ever had. He wasn't pushy at all. He answered all of my questions and made me feel very comfortable. When I picked up the car, he spent nearly an hour explaining all of the features. Well a little more than a month later, I totaled the car. I called John and he helped me through the process of getting a new car. When I went in to see him, he already had paperwork drawn up to save time. While I was waiting, Harry came up to me and shook my hand and told me how happy he was that I was ok. Julian was very helpful and even cancelled my tire and wheel protection for me. This dealership is just the best. It is a very good feeling to be in a dealership and feel like they care about you and not just care if you buy a car. I would recommend KIA Burlington to anyone

Charles Hammond

Classic "Bait and Switch" sales department complete with lies. While on wait list to test drive 2020 Telluride dealership notified me that a similar model Telluride would be arriving soon which had better pricing than "build" model I was interested in. Rushed down to test drive similar vehicle only to find out one hour later a mistake had been made; "That car is no longer available but for $3000 more...", you get the picture. All kinds of excuses for mistake; "they move so fast, offer should have been taken down.....blah blah". Offer is still up on web!

M Bond

There was a minor recall type item on my Sorento. They had the "fix" done quickly and efficiently! Always friendly. And a comfortable customer "lounge" to boot :)

Brendan Davis

UPDATE 2: Yes this was at this particular dealer, went here for 2+ years or so after I bought the vehicle. I will reach out directly to Senee per his follow up, but damage is done, I moved on a while ago. UPDATE: Even worse, I had a remote start installed when I bought my car here, and they effectively disabled my driver's side, side curtain airbag. When they ran the antenna, the wire is all tangled around the airbag in the A pillar. What a joke this operation is... Lazy and dangerous. Avoid if you value your life. I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that takes 5 minutes to replace. Pros: Service and Sales staff were very nice. Get a wash and vacuum with any service(including an oil change) Prices are good Cons: The technicians don't care about your vehicle. I brought my car in because a piece of trim fell off the car and was under warranty. I still had the broken part, in case they needed to see what I was talking about, and instead of replacing the part, they just glued the broken damaged one back on, and it wasn't even done well... It wasn't lined up at all with the rest of the trim(very noticeable at a distance) and was scratched and damaged. I brought my car back today, and again, asked for this part to be replaced, the repair looks good, and since it was a warranty part, I wasn't charged. But they then left my car unlocked with the windows open in front of the service station.... In the middle of a rain storm... Thankfully I showed up just as it finished(coincidence, they didn't call), but if I had been 10 minutes later, it started raining really hard and this would have been worse. In short, the technicians have no pride in their work, and don't respect your vehicle. Go elsewhere.

Steve Crafts

Tom O'Donnell @ Herb Chambers KIA is a true professional. I really appreciated his effort helping to make the process as easy as possible.

Nellie .

Always have excellent service here since i bought my 17 Sorento

Katherine Ocampo

Cesar Arbelaez helped me so much on the maintenance of my car. I am very grateful for my oil change since i was in Massachusetts on vacation and now am back to my home town in Florida. My car and I are very thankful. Great customer satisfaction.

Tyler Gaffey

Recently purchase a used volkswagen from them and had a great experience. I had to wait to buy it until I got an insurance check in and they allowed me to leave a deposit to hold it for a couple weeks, which I really appreciated. My salesman, Jim, was patient, transparent, and a pleasure to work with. No pressure or pushy behavior that you often see at car dealerships and car lots, which was a huge plus to me. Their business manager, Stu, was also great. He made it clear that he was required to give you all the different options in terms of add-ons and packages, but that there was no pressure to accept any whatsoever. That was a first for me lol. Really personal and easy going guy. I’m not one to write reviews ever, but I was so shocked at how easy and comfortable the buying process was that I knew I had to show some love for these guys. I would definitely return for future sales and services.

Emily Moreau

Our family bought our sixth Kia from Bob Lucas today! Since our first purchase at Herb Chambers three years ago, Bob has always made the process low pressure for us. Bob's demeanor reflects the philosophy of the entire staff at Herb Chambers Kia! 10 out of 10 would recommend! : )

Jose Guerra

I am really happy with the service provided by Cesar during the several years I have brought my KIA Rondo for maintenance. He is very friendly , explain with all details any corrective maintenance costs and take care of the concerns mentioned about my car.

Blue Faces

i love this dealership! this is our 3rd car from Herb Chambers Kia and they make us feel like we are family! Great customer service! i couldn't ask for a better experience! i am in love with my new Kia Optima!!!

Nicole Walsh

I recently just purchased a 2016 Kia Sportage. I was lucky to have worked with Tom O'Donnell, who thoroughly explained everything about my vehicle. He was courteous and professional throughout the whole experience. I felt comfortable and that I made an excellent choice upon leaving with with my new vehicle. I would highly recommend Kia of Burlington and Tom O'Donnell to friends and family.

jill vizcaino

I worked with Tom O’Donnell. From the beginning I really appreciated his honest, to the point, straight forward attitude. His main goal from the time I sat down in the chair at his desk was to make sure that I left a happy customer. He was polite, well mannered and very knowledgeable on what he was selling . However, if he didn’t know the answer to a question I was asking( usually silly questions about color or if they could get a certain vehicle for me quickly) he was honest and made sure that he was able to find out for me all I needed to know before buying the car. He didn’t pretend to have all the answers. That’s a rare trait in this day in age, admitting you don’t know, also a trait of an honest individual. He was able to patiently answer all my questions( I had a lot ) and help me understand the leasing process a little bit better, as I am a first time leaser(I’ve always bought cars.) He also made sure I understood my car before driving off the lot( taking the time to explain all the features in the car and setting up things like Apple car play for me .) The car buying/ leasing process went smoothly, and I am very happy with my purchase. I would definitely recommend him to any of my friends or family when asked where to buy/lease a new car. I am very happy with my experience and my beautiful new car! Thank you Tom!!!!

Megan Doody

Came in to replace 1 tire and get an oil change. I wouldn’t have come to a dealership but I have a tire warranty so I didn’t want to go somewhere else and pay for a new tire. I had an appt, they took me on time and now it’s 2 hours later and they are just now changing the tire. I wish someone had told me that it would take this long and I could have arranged to drop it off. This should not take this long in my opinion. On top of this, I scheduled online days ago and added that I needed an inspection sticker and when I arrived I was told they couldn’t do it because my car would need to be driven to a different location and they could not accommodate that right now. Someone could have called me days ago to let me know. Probably won’t come back here for service again unless I need a tire.

Jonathan Berkey

Cesar is always a huge help and makes sure my service done properly and I'm educated on any work that needs to be done. He's also great at fitting me in when needed, all around great service.

Richard Gately

I bought my KIA Optima from Tom O'Donnell in 2013 and it was a great experience. Tom was honest, fair and quite knowledgeable and it made the choice easy. Overall, great experience, and I am still very happy 2 years later with my vehicle. On a service side, Cesar Arbelae is the best. He always gets me in for service with little notice and is extremely professional and courteous. He is a Service Adviser that I would recommend to anyone coming in with questions or need help scheduling a specific task to get done. He is another asset over there that makes the experience great.

Tom D

I only dealt with this dealer over email, but their best offer was thousands higher than the price I ended up paying at Dan O'Brien Kia in Norwood. Also higher than Quirk in NH and Courtesy Kia in Attleboro. My advice if you are buying here make sure you check around to be sure you are getting a fair deal

Lea Fasano

Tom O'Donnell was great. I had specific requirements in a Kia Soul that he listened to and worked with. He is very knowledgeable about the car and made sure I understood all its features.

Kendall Brown

My boyfriend brought my Kia into the dealership a week ago and had nothing but wonderful things to say about the experience. Jennifer in the service department was extremely professional and courteous. She acts as your car advocate and doesn't try to sell you on things you don't need, but rather gives trustworthy advice. We would highly recommend bringing your Kia here for any service great or small! A+++

James Phan

My sales person was Alex Le and he brought me in for a test drive which turned into a purchase. I was thrilled with the quality, vehicle, and sales service and guidance I received. Not only was it a great buy, you don't feel the pressure of having to buy a car. I recommend these guys, especially Alex Le, to anyone looking to buy a Kia here at Herb Chambers Kia of Burlington. You guys and Alex are amazing!

Gerard DeViller

Immediate Service every time! Detailed bill and explanations of all services and advice on what services may be needed in future. Friendly staff including sales staff that walks by and says hello and calls you by name! Wow!

Victor Martins

Bob Lucas is fantastic. Great guy, straight shooter, and most importantly, honest and down to earth. His no pressure approach was the reason I bought my car. Buying a car is a big investment and Bob made me feel comfortable from beginning to end. They also have a great service department. They will get my business for years to come. Great car, great people, so so coffee :)

Barry Birtwistle

Very professional sales staff. Vehicle was ready as they promised. They found me a better loan rate than I could have gotten from my credit union. Service staff explained everything I needed to know about the vehicle. Techs were very knowledgable and professional.

Andrea van Wien

The service was excellent, however it took too long. One hour and a half. It was good to have a place to sit, have coffee for the waiting. Thank you

Yana Kasekamp

I bought my Soul here and I love it! My dad came to Herb Chambers Kia and bought a Sorento as well. Everyone we dealt with was so pleasant and helpful; none of the high pressure tactics you get elsewhere. I'll definitely be back once my lease is up!

Iris Cedeno

I love having my Kia serviced at Herb Chambers Kia of Burlington. Jen is always very pleasant and makes sure that I am taken care of right away! Overall a great experience whenever I bring in my car for service!!

Andrew

Best experience ever!!! Julian Aguirre, my sales consultant couldn't have been more patient and understanding if he tried. His customer service was top notch; you can tell this is a person who truly loves his job and cares about his customers. Next stop the finance manager! Another wonderful experience! Herb Sochat worked his magic for my family and we left Kia Burlington with the biggest smiles on our faces. These two men are on the top of their game. I highly recommend going to Herb Chambers Kia of Burlington to purchase your next vehicle...you will not be disappointed. Thank you so much Julian and Herb for your time and patience.....Christine Reilly and family

Jerry Murray

It was just a pleasure...very easy

Michael Palladino

I just wanted to take a moment and mention how fantastic everyone is at Kia Burlington! From sales to service they deliver excellent customer service and highly recommend them to anyone who asks where I purchased my vehicle. I wanted to also take this opportunity to mention some people that truly go above and beyond for me as well as make my experience that much more personal. They are Caesar, Jen, Diego, and John Francis. With out them they would not be able to be as successful as they are. Thank you for your time.

Kayley Anderson

I always get my car serviced here, and Cesar is fantastic with finding time for me to come in. He really works around my busy schedule. All the service I've had done is efficient and prompt. As long as I have my Kia, I will not go anywhere else and highly recommend everyone there.

Jared Stander

Editing this, as I put my Herb Chambers Honda review here instead... Sorry! I really liked this place. Did not buy a car here, but the staff was very low-pressure. The test drive was great, back roads and highway both. But the associate here really took the time to go through every control in the cabin, and every inch of the vehicle exterior which was excellent. I would recommend shopping here if you are in the market for a Kia.

Rick Schellenbach

Once again service department up sells and charges for work not performed. When I called to complain I was told the service advisor was with other customers and they didn't want to have the advisor's call in the hold queue. Am I not a customer? Never again. This dealership is fired along with the corrupt service advisors. Stay away!

Eric Rosenthal

I have to say the people in the service department are wonderful. The serious problem with this Kia location is the waiting are. It is in the middle of a hallway and very uncomfortable There is a TV on, but the employees are blaring the radio so the sounds are competing against each other making it a nusence and giving me a headache. On top of that the waiting area appears to be where employees gather to chat thus making even more disturbances. Overall, the worst time I have spent at a dealership. The service techs and personnel that I dealt with were very professional though and a credit to the place even though the ownership provides such a poor environment for customers compared to other Kia locations.

Daniel Hart

I recently bought a vehicle at Herb Chambers Kia of Burlington. I have to say that from beginning to end, the process was low-key and easy. The staff were helpful and knowledgeable and worked with my schedule to make everything happen. Two staff in particular--Ramon Amill and Julian Aguirre--were really great to work with. I have had negative experiences in the past with other dealerships in the car-buying process. We were glad that this experience was such a positive one. Beyond that, we're thrilled with our new car!

H S

Bought a Kia Soul - very easy buying experience. Tom O'Donnell was great to work with.

Ike Ayk

Exceptional service from Cesar and his team! They have helped me with our KIA in all ways a dealership could, very thankful and happy customer! Thank you Cesar, Diego, Senee!!!

Col Williams

I wanted to purchase a Telluride SX with SX Prestige package, but they are hard to find at the moment. I went in to look at the EX with the intention of preordering an SX, when an SX became available while I was there! I went home with a new Telluride that day. This was by far the easiest and friendliest car transaction I have made over the past 22 years.

Timothy Cotton

I recently had my car in for new tires and service. I can't say enough about the team I had on 10/16. True professionals. They listened to what i wanted to have done. I was approached about changing the air filter and checking the struts. the car drives wonderful. At no time did i feel pressured , since they also spent time educating me as to why other services would be needed. The prices was great, and I got out quickly with all the work they did. I will continue to come back to them for service The trust, honesty and attention to detail is hard to find. Great job guys and thanks you. Tim Cotton

Beth Brown

We were treated exceptionally well from the minute we walked in the door until I drive off the lot in my new Sportage 3 days later.

Michelle Fernandes

Loved my experience there and got a great price on my KIA I definitely recommend and will be going back

Emy Della Pietra

Very nice sellers!!! I haven't bad the feelong they wanted to get into my wallet ;-)

Lorne Smith

Staff were courteous and knowledgeable. Overall, a good experience.

Anthony Maggio

My daughter just bought her first brand new vehicle; a 2017 Kia Sportage. The best thing I liked about working with Juliane and John Franics was the simple fact that they didn't apply any pressure to buy. They listened to what we were looking for and delivered it. Great experience.

katie13711 .

Although I did not end up purchasing from this dealer. Tom O'Donnell was a phenomenal consultant and answered all my questions. His product presentation was flawless and he made me feel at home in his dealership. Ask for him if you are even considering purchasing a kia or used vehicle from their dealership.

Harout Tutundjian

Cesar was helpful in my most recent visit. He did his best to get me in and out for my service without having and an appointment. He updated me on the status of my service and was easy to deal with. Thanks!

Joanna

6/24/19 In response to your reply, I dont think the word helped should be used, considering I reached out to you multiple times with no return email or phone call. But, thanks for the help! 6/12/19 Reading some of these reviews just goes to show how this place can screw you over if you are not careful, from personal experience. Its funny to see the manager respond saying " Feel Free to reach out to me " to many of the reviews people posted. I will just say, dont waste your time, they dont care as long they made out in the deal, and he sure wont respond, just to the reviews to make themselves look good. I am not one to bash companies with bad reviews but this experience needed to be shared! 12/3/18 Just wanted to update my experience/issue that I have been dealing with since April! Something like this I can not let go as I was out a lot of money because of this ERROR. I contacted Kia Consumers Department, and filed a complaint. My case manager from Kia reached out to this dealership and the sales manager told him they would contact me and follow up, they never contacted me. And here they are telling KIA they will. I was telling another dealership about my experience I had, never once mentioned the name of dealership but they already knew I was talking about Herb Chambers!! Wish I knew before I walked in there. Just goes to show how shady this dealership is BUYER BEWARE UPDATE: 8/30/18 Now if you see response from owner, I have been reached out to by the manager, who tells me, the confusion should not have happened , and to reach out to him and see what can be done for me to help. I have sent three emails and no response, which I knew would be the case. I figured I would share my experience recently with Kia Herb Chambers. I only gave them a 1 star so I could post this. In April, I went in to renew my lease on a Thursday. I was greeted by Richard the salesman. He went over some numbers with me etc. That Saturday I went into sign my new lease. I have had 2 previous with Kia and they have always been 3 years leases. I received an email from Kia exploring my options for leases since it was around the 3 year mark as well. Anyways, went in to finance office, in which he was given my previous lease paperwork, because he had asked me about coverage if I had on previous lease. I signed the paperwork for new lease. I left with new car but they can’t register or give me sticker yet I had to go back for that. So that Tuesday, Richard reaches out to me letting me know he is going to take care of Registration process, and that everything was all set I could pick up my car that Saturday!! Now I see why they had me wait for sticker/registration. So I went to get the car that day, and I am greeted by Julian the sales Manager, who proceeds to tell me now that " I have a year left on my previous lease, and now I have two cars registered to me." Richard didn't see this when he registered my car?!?! Of course he did. So after a few phones calls with Julian (who really needs to brush up on his customer service in my opinion because of a few things that were said) tells me now that I am stuck with the remaining payments/balance on my previous lease. I don’t understand why I wasn't told this before I signed the new lease, or the car even being registered ? According to them it was my fault because I told them my lease was ending. Why would I put myself in a position like that if I thought I still had a year left on my lease ? Granted I take responsibility also , but as a company you couldn't of told me this prior to me signing the new lease paper work. As part of KIA they wouldn't see this in the system? This paper work went through 3 people at this office and no one said a thing to me until it was too late. Now I see why they didn’t tell me, Richard makes a nice commission off me , and now I am out $3500. For a company that promotes "We'll gladly lose a sale to win a customer” is clearly not the case. They offered to take $500 off my remaining bill, and sent me the check for it, how generous.

regina J

Had a very great experience here. Tom was super helpful and knowledgeable. I had previously gone to a different closer kia and the person trying to help me knew nothing and it was a horrible experience. This place was so much better and they have ice cream.

HundredLaces *

Great customer service

Mike Pearlman

An excellent overall purchase experience. They are not a Truecar dealer, but can offer similarly competitive pricing. TomO. was great too work with, and knew the vehicle in extreme detail inside and out. He explained usage examples for each feature. I would recommend buying a Kia from Herb Chambers.

Paige Lewin

We had a wonderful experience at Herb Chambers Kia. The whole sales and finance team was easy to work with, incredibly knowledgeable about the vehicles, and didn't put any pressure on us to buy. They made shopping and buying a car easy and totally pleasant.

Craig Callahan

John was very pleasant and easy to work with! One of the best car buying experiences I have had! Thank you John!!

Sharon Connell

I have been searching for a car for a few months, so I have been to a few different dealerships. I always get frustrated when salesman are too pushy, and I end up leaving with nothing. My experience here was quite different. Every person that works there is friendly and goes above and beyond to make you comfortable as buying a car can be stressful. My salesman Tom O"Donnell went above and beyond to meet my expectations. I have never said this before, but when I am looking for another car, although not for a long time, I LOVE the one I got, I will go back to Herb Chambers Kia!!!

Ashley Knight

Great experience dealing with Richard Lowery! Thank you!

mindy cooper

Great experience with Ramone!

Laryssa Calhoun

Cesar in the service department always goes out of his way to make sure that every detail or my service experience is outstanding. He is always friendly and professional. It means a lot when your waiting on your car to have someone who is always keeping you updated with where the process is and making sure that your comfortable with any changes that may come up. I trust him and that gives you peace of mind.

Ashley Lerke

They were extremely professional at the service department and fulfilled my needs for my 2012 Sorento. I have had some bad experiences with other businesses and they didn't give me that I asked for. I had a 16 hour drive that night and Burlington department of Herb Chambers made my vehicle reliable and serviceable for a straight drive for my family. Thank you so much. I highly recommend.

Will Amazing

Service was great! Quick and stress free. Made the appointment with Cesar, got there 20min early and they took me right in. Waiting area is spacious, free WiFi and coffee, I was good to wait; but it didn't take as long as I thought + plus they washed it. I'll be back in 4000 miles. Thanks guys.