Reviews of Gervais Kia (Car Concessionaire)

DAVID KATES

All work was performed fast and done right!

Jamie Forgan

We went to Gervais Kia and Gervais Lincoln because of excellent unsolicited recommendations from two separate friends. We purchased a certified Kia Forte, very happy with the price and service. 10 days later, it was in an accident and totaled. We went back to Gervais Kia and looked at their stock, didn't see anything we wanted in our price range. Without any prompting they then offered us a fantastic deal on another certified Forte at a significant discount. We signed up! I have bought several cars over my lifetime and Gervais Kia easily offered me the best experience. Thanks to Frank, Calvin, John, Key and Mr Gervais! We look forward to doing all our vehicle shopping and servicing at Kia Gervais and Gervais Lincoln in future.

Lily Rivera

Very unprofessional staff they don't help no one, will not recommend it to anyone..

Jim Evangelista

I had my SUV in for a recall on the fuel pump. My gas needle which is mechanical, was work fine and everthing was reading right until they had to drop the tank to replace the fuel pump. Now my needle fluctuate, the needle dosn't read full anymore and I smell gas fumes now and then when i park my SUV. Long story short, I got intouch with the service manger he told me it was my cluster on the dashboard. Which would be a $1,200 repair. I took it to my mechanic in my town and he told me the install was not properly done. It would cost me $700 for my mechanic to fix the problem that they caused,which would have nothng to do with the dashboard cluster.I would never buy or get my vehicles service from them again.

Steve Kay

Always fast, friendly, professional service. And they remind me when regular service is needed.

Matt Manley

The Service Department is the best!!

jeanne brodsky

My first visit was last week for an oil change, Ralph took care of the service very nice man ! my sister accompanied me and as we sat in the waiting room we had an interesting conversation with Shaheed a long time customer of yours . The service was very good I told Ralph I would bring him a hot dunkin coffee on my next visit, he smiled a very people friendly guy thank you ! please make sure you share my review with Ralph ok ? :) smily face that 's me !

Jose Portuondo

El mejor servicio al cliente,muy buen trato ,buen tiempo y eficientes felicitaciones .

Ethan Aronie

Very fast and efficient

Peter Buckley McClure

Excellent

Akiana Fleurantin

I love this place!

Marc Saucier

Fast & Efficient - Good job!

Danny Mac

First rate. I love the service always fast friendly, fast and well preformed.

Ron Roy

Excellent, very efficient and professional customer service!

Joanna Ramos

I recently purchased a 2017 Kia Sorento and am extremely satisfied with the service provided. My salesman Will was friendly, knowledgeable and always kept in mind my budget making me feel at ease. I have purchased several vehicles in the past but this has been my best purchase and experience thus far. Thank you!

Teresa Hupper

Always please with the service at this dealership. Have a 2009 Sportage and a 2016 Optima. Have recommended them to other people.

Deb Jolin

Just purchased a new Kia Optima from Gervais which I love! Our salesperson Danny Sanchez was very friendly, professional and helpful. The service we received was fantastic from the initial test drive thru to picking up the car. This wasn't our first purchase from Gervais and most likely won't be our last. Thank you again.

Michael Hajj

Good service - committed to keep their customers happy and satisfied. I

Jeff

Gervais is A+ all the way! I recently purchased a vehicle from Gervais KIA, and found them to be great to deal with! This is a family owned dealership which truly cares about its customers, and you can tell they take great pride in their service. The dealership was low pressure, very responsive, courteous, had excellent prices, and made me feel valued as a customer. They went out of their way to win my business and were an absolute pleasure to deal with. Gervais made my whole buying experience very easy and I am glad to be a customer of theirs!

Christopher Firicano

Will sold me my car. He was really accommodating and super low pressure, given that my purchase was out of necessity and not want. When it comes time to buy again I would go back.

Nicholas Harvey

Fantastic Experience!! I greatly enjoyed working with Jim and he was very patient with all of my questions. We're loving out new Soul and feel comfortable approaching the dealership with anything afterwards as well. I feel that we can build a longer term relationship!

Jennifer Schelin

My husband and I just purchased a new car from Gervais Kia. The process couldn't have been better! The salesman (Will) was not pushy and at no time was there ever any high pressured sales tactics. Both Will and Michael worked very hard to find the vehicle I was looking for! I would not hesitate to recommend Gervais to anyone looking to purchase a new car.

Linda Morneau

Gervais service is the best. Quick, efficient and reasonably priced. I will not buy or service a car anywhere else since having the Gervais sales and service experience.

Madeleine Gersh

I feel very comfortable that they are doing only the work that is needed.

Lynne Martell

Appointments are easy to get and the wait for the car to get services is very reasonable.

Phyllis Tremblay

The customer service from the Kia service department is superior treatment. They go above and beyond to make sure the client is happy with their vehicle and that will want to be a returning customer. Simply the BEST.

Brian Olson

Great experience with this dealership. From purchasing my ( 2nd ) lease here,to the service I receive when bring the car in for routine maintenance. A great group of people to deal with. It's what keeps me coming back.

Aaron Pratt

Had a great experience shopping here very friendly and helpful would highly recommend

Jasmine Berecz

The Gervais Service team is very responsive and offers great service at a fair price. Very convenient location.

Lisa Iannelli

Gervais Kia in Lowell is an awesome place. The customer service is exceptional. I would never go anywhere else! It has been a pleasure to be a customer for all of these years!

Kenny Lussier

We leased a 2016 Sorento in July of 2015. That is when I should have known to walk away from this dealership. The sales person was absolutely useless. She didn't know anything about the vehicle, and couldn't answer any questions about it. Then, when we went in to pick up the vehicle at the delivery time that she scheduled, she wasn't there. It was her day off. And the vehicle wasn't ready, since it had only come in the night before. So we wasted time that morning, and still had to wait a few more days to get the truck. When we finally did take delivery, the sales person tried to charge us for a title search, even though both she and the finance manager had told us that we didn't need to bring the title for our trade in with us. I refused to pay it. Starting in January of 2016, less than six months in, the check engine light was on, and the vehicle began throwing a code of P0010 ("A" Camshaft Position Actuator Circuit (Bank 1) ). We brought it to the dealership, and they kept it for a few days to figure out the problem. They claimed to have fixed it, but a week later, we were back with the same issue. They kept it for another week, and again claimed to have fixed it. The code came back two more times within a month, and they cleared the code and said it was fine (despite severely degraded acceleration performance). The poor acceleration was dismissed as "it's just cold out". When it came back for the 5th time, they called in a "regional mechanic", who diagnosed the issue, and explained that it was a symptom of a different part needing to be replaced. We had to wait until both parts were available. At this point, the weather had warmed up, and the problem subsided. A year later, come January, the weather started to get cold, and once again, the check engine light is on, and P0010 code is being thrown again. When we brought it in, yet again, and told the service writer Ralph that it was the same problem as the last 4 times, his response was "You don't know what the problem is. We'll look at it and tell you what it is". I have an ODB-II reader, and I can clearly read "P0010". It doesn't take a rocket scientist to figure it out. After a few hours, they called to officially inform us that it was, indeed, the same problem as before. We were told that they would replace the two parts, yet again, and were assured that they were readily available. Ralph got very indignant when I questioned whether the parts would show up, since we had to wait for them over and over again the year before. Apparently, Ralph's indignation was a bit misplaced. We got a call the night before the scheduled repair (two days after being assured that the parts were on their way, an obvious lie) to tell us that the parts were on "National Back order" and it would take at least two weeks just to find out when the parts would be available. If the parts aren't available anywhere in the country, then obviously there is a much larger problem. The sales manager, Jim Brophy, has been completely useless as well. His assurances of "I'll look into this, and we'll make it right" have been empty promises in the hopes that we'll go away. He has done absolutely nothing, does not return calls, and is probably the most dishonest person I have met (and in the context of used car salesman, that is saying a lot). It doesn't bother him in the least that he is selling unsafe cars, and screwing every person that walks through the door. His only concern is that the customers keep paying, and they keep collecting the warranty money from Kia corporate. So far, every person in that dealership has either been completely incompetent, or just downright corrupt. So now, we are dealing directly with Kia corporate, and will most likely end up proceeding through the Lemon Law process.

Pedro Sanchez

Bad customer service parts department is the worst.

Kayla Cruz

Great service!

Sarah Eisenklam

My experience at Gervais Kia has always been great. Even the driver who got me to work was excellent!

Fiona MacDonald

Always great, reliable servicing.

Muriel M Caracoglia

Very happy with all the services that I received from the receptionist and of course the service department is outstanding. Very pleased with Gervais Kia it's a pleasure to relay to my friends and relatives the great services that I always received every time I bring my car for service.

Lindsey Jack

Gervais KIA is filled with wonderful people that truly are their to help you find exactly what your looking for and work with you until your driving away in Your new car. Everyone there is so nice and not pushy at all. From the sales men to the financing to the owner. Everyone made me feel so comfortable. They go above and beyond to help you with whatever it is you need! I met the owner Peter and He made me feel so comfortable. He came over introducing himself asked how I was and what I was looking for and assured me that I would be in great hands. and he wasn't wrong! He truly is an amazing man ! My sales man Will was also amazing. He was very thorough in explaining everything to me and showing me everything about the car there was to know. The day that I was scheduled to pick up my new car was Wills day off, but instead he asked me what time was best for me to Pick it up and he was there waiting for me when I arrived and made sure I had no questions before I drove off. He even took the time to set up my blue tooth and other features that would have taken me forever to do. I could not be more happy with my new car, Kia Sorento, It is absolutely beautiful and amazing and I love it. By far the best vehicle I have ever owned. I recommend anyone who's looking for a new vehicle to start with Gervais, they won't be disappointed!

Maria Halepis

Wish they separated service reviews from sales reviews. I find it hard to believe this place is rated so high after my experience. Was sold a car that overheated, blew a radiator and blew a head gasket all within a few weeks of purchasing the car. Asked for them to take the car back and get us into a new car, I wanted to buy a new car from them, and they refused to deal with me, though I was more than within my legal right to ask for what I did. The salesman and manager I dealt with were rude and disrespectful when I simply asked why they wouldn’t work with me on this. I got upset, the salesman asked me why I was upset and I told him the manager was rude (stormed out of the show room as he raised his voice to me). The salesman said it was my fault because the manager told me he wasn’t going to deal with me that day. He blamed me for this man’s terrible behavior. I do not recommend this place. It’s been a nightmare dealing with them. If they sell you a car and it has problems, they will not own that.

Mike abd el-massih

Love their services. Friendly... And they treat you with respect.

LeeAnn Varnum

Excellent service!

reportalable .

Not only the buying experience was great but the service is outstanding. The service department always goes above and beyond and I appreciate that. You guys are the best...!

Karlene Zawodny

Everyone we spoke to to purchase our new Kia Sportage was very knowledgeable and friendly.

Bill Rapp

Efficient Inspection

Arthur Collins

Night drop off. Done next day. Oil change and recall campaigns. Great prices on oil and filter

S&DH

I went to Kia Friday morning for a simple oil change and sticker on my previous car, then bumped into Humprey, that great person and salesman who in five minutes convinced me it would be reasonable to trade it now in for a new lease. Even gave me free cigars! Within hours I was in a shining new vehicle. Humphrey made it all as easy as changing a pair of shoes!

Lee Manseau

Had a recall on my vehicle. Everything from the scheduling to the repair was fast, courteous, and professional. Great people!

David A

Prompt and courteous.

kim flynn

I bought a 2015 pre-owned Kia Sorrento last month and I could not be happier. Our salesperson Anthony was great, he was very helpful answering all of our questions. We were able to purchase and drive away with our new car in a few hours, you can not get any better than that!! I would recommend for anyone looking to purchase a car to check out Gervais of Lowell, you will not be disappointed.

William Rodriguez

Let me start by saying, I absolutely loved my experience at Gervais Kia. My salesman Mike Squadrito went well above and beyond to service and satisfy me. I hated my recent car, I travel a lot for work and needed something better on gas and easier on maintenance. Also being a New England'r I needed all wheel drive. The Kia Sportage was what I was looking for. I wanted a specific color. Pacific Blue. They didn't have that color, I told him I would settle for black. (He DID NOT settle on anything less than what I wanted) but he made absolute sure they got the Pacific Blue for me. He really went that extra mile for me. I will absolutely return to Gervais Kia in Lowell and see Mike. I'm 100% satisfied with my buy!

Janine Whitcomb

I always find it very friendly, and always in and out in good time.

Paul Bergeron

Always been straight shooters and more reasonable then other dealers.

Kristina Tiedke

Good service. Well run.

Laura Doran

I have never had anything but great service at the Gervais Kia Service Department in the 8 years that I have owned my car. They are honest and fairly priced and treat their customers with respect. I won't take my Kia anywhere else for service.

Ron Mayer

As always - excellent service and in and out quickly. Great car too!! Ron

Centers Core

Before I "examined" my car, I told them sometime engine shakes and they told me "we definitely give you an answer"! After they "tested" it for five minutes , They told me: We do NOT know what is happening, we can NOT replicate the problem. ONE hour labor is $110 ... ---- they told me "the was the answer"!

Aneudi Bastardo

Went to look at a car, test drove it. I liked it has an issue with the brakes sales person said that will be taken care of, I brought the car trusting the brakes will be fixed. BRAKES WERE not fixed they said to drive it for a little cause the car was sitting I said okay fine I've added 1000 miles on the car and the noise is still there brought it in to get serviced and nothing was wrong. Then I bring it to another dealership and they mention the rotors are pretty much bad. I show them the paper work the service manager drives the car and apparently there is noise mind you, you have to step on the brakes slowly. DIDNT WANT TO FIX IT AFTER I SHOWED HIM THE PAPER WORK FROM THE OTHER DEALERSHIP. HE WAS RUDE SAID "IF I DONT HEAR THE NOISE "WERE DONE"" NEVER AGAIN WILL I BUY A CAR FROM THEM DUE TO THE SERVICE DEPARTMENT Car also had black oil I mean it was bad and I called they said it was done 1000 miles ago.

Mark Koch

Great experience buying our new Kia at Gervais Kia.

Kevin Howes

Nobody better in the business than the Gervais family! Always such a wonderful experience

Larry Keegan

Wish there were negative stars.. Scheduled days in advance took car in for A/C problem they talked to them twice they said car would be ready for 5 o'clock . At 4;50 get a call they didn't have the SPECIAL freon for my car???? They don't have freon to fix my car that was scheduled for A/C Really Manager Mike don't care we had no car to get to work piece of work he is Had the owner call me He didn't seem bothered by the fact that his service dept. didn't have freon in stock! Its spring time guys really Stay far away from these clowns . Special freon what a bunch of LIARS

ALICIA ARSENAULT

Excellent service. Very friendly, honest, and explained everything clearly.

shannan Cassidy

As always, very quick and excellent service.

Fringe of Life

Did know how to repair car and charged me $500. Car still not right

Erin Capano

Very easy buying experience and got an awesome deal!

Michele Nelsen

Took my car in for an oil change and leaking tire. Got everything done within an hour as promised. Tire plug cost a very reasonable $12. Somewhat disappointed that they didn't wash my car even though I gave them the coupon, but I didn't confirm that I could get the free car wash if I used the oil change coupon also. I've read that other customers have gotten the free car wash in conjunction with the other coupon, so 4 stars instead of 5 because everyone should be treated the same way.

Steve R

Everything here has been top of the line over the years. Awesome service, parts, and sales.

Ryan Hebert

The staff were great and very accommodating. Love my new Forte. All around satisfactory experience.

Sussie Figueroa

I took the day and was determined to get a car on that day. I went to Gervais Kia first and then went to 3 other dealerships to look for the right one for me. After hours and hours test driving different cars, different models and makes, I went back to Gervais Kia. Will approached me and never once was he pushy. If had been that way, I would have left and not come back. Instead, he took his time to explain and showed me the cars' features. He was informative, amiable in nature and friendly. I also met the used-cars manager who was also fantastic. I met the guys in the maintenance and the parts department and they were all phenomenal and willing to assist. I strongly recommend this place for all your buying or leasing needs. What a bunch of professionals they are!

Lisa Nelson

Friendly service and my charges for services were explained to me in detail. Service was not long...I had a state inspection and an oil change. Smiling cashier and assisted with the payment transaction. Good experience!

Charles Raske

As always service was great. Zeke ordered, received and called me in very quickly. Jonathan then had the parts and fixed the vehicle. I would not hesitate to recommend Gervsis Kia to anyone.

Anna Pratt

The team at Gervais Kia in Lowell were very attentive to the issues that I had with my vehicle and made all repairs in a timely manner. They were polite and knowledgeable. I'll go back to them for my car's basic maintenance because they've proven that they'll do a good job for an honest price.

Thomas Johnson

Purchased 2018 Kia Sorento. The salesperson (Will Lepene) was a pleasure to work with. No pressure. Helpful in looking for what worked for me. Best car buying experience I've ever had.

Kevin Vail

Friendly staff. Easy to work with. Continuous communication through the job.

maureen biggie

Excellent service. Joe and Jim were very professional.

dan byrne

Humphry is an exceptional salesman. It was a great experience dealing with him while purchasing a vehicle from Gervais. no sales junk like many other sales people. My next car will be purchased through Humphry!!!

Moses Luutu

From my experience with their service department, be careful. I paid for full service for replacing my front and rear brakes,e-brakes and rotors. About two weeks after I left the garage ,I had an inspection coming up and guess what, I had no e-brakes .Tried calling them about the issue, all I got was you have to pay an extra two hundred dollars to get that fixed.At that point, I hanged up the phone. Also five months in after the so called brake replacement, my rear brakes where all gone. So what am saying is they lie right in your face. Never coming back...

Nels Palm

I am always well served whenever I book a service appointment at Gervais Kia. The staff is knowledgeable and courteous. They provide excellent and timely service. I would recommend this department to anyone.

Chris Coco

Jack & "Key" were GREAT! We had a budget and they really worked hard to help us out.

Georgia Halepis

Just bought a 2014 Kia Sorento in less than 60 days the car has been in shop 3x's an needs to go back in again for the same problem.. owner of Gervais is terrible buisness man... I would not recommend buying a car from here

Amy Perry

The service was quick and effecient. Thank you!!

Isabella Livoli

Very friendly and this oil change was the fastest yet..

Mike Littlewood

Best dealership, team and service in the area. Unrivaled in New England.

sfperrin .

We recently had major engine issues with our Kia Optima and decided to bring to Gervais Kia for service. I interacted with Ryan in the service department during the lengthy process to diagnose and repair the issue. Ryan was extremely patient with my wife and I throughout the process and he did a fantastic job with explaining the problem and the steps to get to resolution. I am sure there were others at Gervais who were involved with solving our vehicles issues and I can't thank them and Ryan enough for their outstanding commitment and customer service. I highly recommend this dealership and will do business with them in the future

jacob hrinchuk

I am now on my 4th car from Gervias i have liked every sales person so far and they really make me feel right at home Jim B one of the head people there always there when i need something went in yesterday got help from joseph and jim not even 20 minutes later i was in a test drive and buying my new car just amazed me how good they know me and treat me i would recommend any one to go here :)

Spencer Tucci

Friendly low pressure atmosphere. Got my wife a new ride here.

Marian Cisowski

What can I say, other than exceptional sales, service and a great car, with a great price! My purchase will make our 6th (yes, six) Kia that we have bought from Gervias! "Oh, what a feeling!" : )

Rich Laws

As usual, service was professional, quick and always what I believe is an honest experience. Jonathon and Ralph are always great.

Greg B

Everything was done very well with no issues

Susan Susman

This was the best car buying experience ever!!! Mike was my sales person. He was personable, compassionate, respectful, knowledgeable, and extremely helpful. When he wasn't sure about something, he knew who to ask. We had issues getting the RMV1 form from my insurance company so that I could transfer my plates from my old car to my new car. He made two trips to the registry to take care of the transfer. It took all day to get my new car registered, but it was because of the snafu with my insurance company, not the dealer. I sat at the dealer all day, and everyone was so wonderful to me while I was there. I've been back a couple of times and they have been amazing. Thank you!!!!!

Jacob Thibodeau

Thanks so much mike torelli and Jim for helping me transfer into my new Kia I love it it drives so nice I got to say this is my 4th car from gervias cant wait for my 5th will always recommend these guys

Thomas Comeau

The Best and most friendly people.

Gerald Nelson

I only needed a state inspection sticker. I called ahead to see if I needed an appointment. I did not. I was going to come in first thing in the morning to be the rush but they suggested that if my schedule was flexible I'd have less wait time if I came in in the afternoon. They were 100% correct. When I arrived they took me immediately. I also asked them some additional questions. The driver side sunshade wouldn't stay up and the rear window defroster wasn't working. They were very helpful with suggestions for both issues. When my car was ready a short time later. I was informed that they were able to fix the rear window washer and provide a temporary fix for the Sun shade at no additional cost. I am very pleased with the service I received and the time it took to complete. The all people I dealt with were very congenial and professional.

frank deangelo

Service dept. wouldn’t accept a valid coupon for service that they mailed to me. I’ve bought two new vehicles their. Never do business with them again! I hope that $20 they saved was worth it.

Drew Williams

Ralph is the man! The service dept here takes care of people. I get all my service here

Nancy Spanos

Fast service. Very courteous and professional.

Cathy Levangie

The Service Department was so polite and helpful. I was in and out of their in 40 minutes

G Jones

Just bought a Kia Forte. Gervais Kia made the process super easy with no pressure. Ensured they found the car I wanted. Everyone there is really friendly and helpful. This was the best experience I have had purchasing a car.

Deborah DeMauro

My Kia Soul

Karen Crowley

Excellent service!

Laurie Lockwood

I will never shop at another dealer. No pressure staff and attentive sales people. I've been shopping at Gervais for about 15 years now and I would never even consider another dealer.

Billy Zounes

I must say I was treated with the utmost respect, patience, dignity, & above all pure professional. U guys R simply the best. Thank U so much. Billy Zee!!!!

Donna Blair

Great service. Service advisor was great. Unfortunately the service waitmg area needs some attention. I worked at a Kia dealership in Florida and the service waiting area would not be acceptable!

Chester Williams

Like always the service and attention was exceptional. Thanks Ralph! Chester

Matt Cicciari

Great sales combined with exceptional parts service and you have the reasons why I drive past several other dealers and ONLY go to Gervais Kia!

david laureanno

Quick but expensive

Fred Fox

THE PARTS DEPARTMENT IS A JOKE! They know they are the only Suzuki parts department in the state (which he literally said to me) so they can treat you however they want. I will never use this parts department ever again. I would rather turn away a Suzuki repair than work with incompetent lazy people. Never again!!!!!

Kathy Cammett

My experience with the Service Department at Gervais KIA in Lowell, MA is always an AWESOME one!! Ralph Griffin and his Team take care of my vehicle as if it were their own! I look forward to each visit!

Gail Williams

My experience was very very good. We had an excellent salesperson who knew what he was talking about. I rate my experience as a 10.

Lenny Stamas

They are friendly and don't try to get more work out of me with unnecessary repairs.

Susan Ferris

Always a pleasure dealing with Gervais Kia, get appointment when needed, quick service , never had any issues, about to purchase my third vehicle from them!

William Barnes

As always, I received great care from Ralph, Mike and the guys at Cervais Kia service. I will soonbe taking my 2016 Sorento for it's first service check....!

Mark Chung

Pleasant experience leasing a new car. Mike in sales was excellent.

Mary Riley

Very pleasant and very fast in and out.

Francis Saucier

Very helpful staff

Emmet Millett Jr

Was looking for 2012 a Hyundai Santa Fe or Kia Sorento for my next vehicle. Drove 3 Hyundai's two with 6 cyl AWD and one 4 cyl AWD. I'll tell you the AWD with 4 cylinder engine is not enough power for me to get on the highway. Gervais had a FWD 4 cyl Sorento. Plenty of power to get on the highway and satisfactory highway ride. Humphrey at Gervais was good to work with. I explained what I had to have for options and spending. He didn't try to up-sell anything after that and 90 minutes later I was signing for a 2012 Sorento.

Armen Young

They did a great job

Dood Monkey

These folks have always done well by be. Just picked up a beautiful Stinger GT2 with no issues.

Keri Kyle

Quick and accommodating. we left the car and were able to pay over the phone and pick up later at night.

William Hanley

Great Price, In and Out Quickly

Mary Lou Boucher

Whenever we take our 2013 KIA Soul in for service or parts at Gervais Kia, they exceed our expectations. Not just once, every time!! Gervais Kia's whole staff provide excellent customer service!

maureen dipalma

Everything was smooth, and we weren't rushed. Great experience.

Cheryl T

Good service. Visited again on 3/28/19 and Service was excellent, especially all the customer service people.

Andrew Taylor

Best Kia dealership in the area for service. Ralph, the service manager/consultant is friendly and honest, which has not been my experience at other local dealerships. Will go out of my way to go here as long as I own my car.

Nico Esterhuyse

Service is good but the place looks a little rundown on comparison to other brands in the area