Reviews of BMW of Norwood (Car Concessionaire)

Lee Estabrook

We have been BMW of Norwood customers for a long time. Teresa in the service team is absolutely the best service agent!

Sumit Madan

I have had good experience at BMW Norwood for service, I have been workywith Ali and he is very professional and courteous. The only issue I have is if I need a loaner then it's a two week wait while other dealers have a much less wait.

Edward Waldman

Excellent experience. Particularly liked the fact that they have a product specialist rather than salesman do the test drive. He was able to really explain all the electronic features rather than just sales pitch. Only negative was after we agreed to final price they tell me I had to finance at least $10,000 with BMW. Not a big deal as interest rate was low and can prepay the whole thing after 3 months with no penalty.

Anne Charette

BMW Norwood did exactly what they said they would do and finished early. I would highly recommend BMW of Norwood.

Paul L

Took delivery of my 2019 X5 on 12/3. Sales process was smooth and price was fair. David Williamson was very professional and kept me up to date with my new car as it was being shipped and through dealer prep etc. He is a very nice man and a straight shooter. Once my paperwork was done I met with one of their geniuses Conor Kegan, he was great. These cars are very complex and he took over an hour to show me all the equipment. I think he was more excited to show me then I was to learn. Went back tonight for my sticker and had a list of additional questions for Conor and he took more time to answer and show me. Last shout out is for Heather Dumas in the finance office, she has a no pressure style and doesn’t push you to buy all the extras. She explains them well, will work with you on your price and doesn’t high pressure sell. She also has a great sense of humor. Both David, Conor, and Heather are great at what they do and represent BMW Gallery well. Huge thanks to all of them. Love my new ride

Sebastian Priest

My experience from start to finish was exceptional and exceeded all of my expectations. From the moment I walked in until the moment I drove off of the lot in my new ride, I felt like every employee I interacted with was genuinely interested in making it the best experience possible. From the Salesman Jake Archer, who was dedicated to ensuring I found the right vehicle I wanted, to the Product Specialist Paul Bonitto, whose knowledge about all the car’s feature made it easy to understand. All genuinely nice people committed to customer satisfaction!

Linda Guite

Service is efficient and thorough Dan is professional and personable The tech who checked me in is Awesome So glad I chose Norwood for my service

Marie Carolan

Dee was fantastic. I have never had such a nice experience with a car salesperson. In the past, they have been very pushy, arrogant & insincere. Dee is the opposite. Sweet, honest, knowledgeable & a pleasure to work with. Paul was also wonderful with his thorough knowledge of my car. He took the time to kindly go through all the important features of my “smart” car, & although a lot was new to me, I never felt intimidated as he was showing me different things. Our brief encounter with the GM, Alex was also enjoyable. A great GM usually means a great staff & that is what we encountered. Everyone was a pleasure to work with & we will highly recommend your dealership.

Susan Waggaman

Enjoyed working with Alexs Banar at BMW Norwood. The process was fair and efficient.

Jeff Peterson

Very pleasant experience, nice polite people. Makes coming back for service enjoyable.

John Pilger

We were traveling from NY when our rear break light went out. I called Norwood BMW and they told me to come by. There were polite and we were out in less than an hour. Very, very professional.

litebox bulb

Excellent service department, car left cleaner than it entered also. Staff friendly and helpful.

Bianca

Excellent Service. Ali in the Service Department is the most knowledgeable and the nicest person I have met when it comes to knowing about the cars Thanks for great and honest service Really appreciate it

lynne teta

Good communication while I was waiting. Decision came within the time frame we discussed.

Hc Wu

We got our car at the BMW Gallery of Norwood. The staff has been very professional and helpful. We had a great experience shopping for our vehicle here. Highly recommended.

KT

I've been there for services most of the time. Good waiting area, fun to look around new cars. Service department is good depending on who is your SA.

Paul Given

My first buying experience with Mohammad and Sergio was December 30 2017. I purchased a 2018 540 and the knowledge and service was absolutely phenomenal. Sergio and Mohammad are a terrific team and the compliment each other very well. Post the purchase I had called in for questions and they always answered solved my questions immediately. I have called their cell phones and again alway answer with positive attitudes and utmost professionalism. One year later I was not comfortable in 540 with long commutes I have so I called Mohammad explained and said I was interested in trading for X5. His first reaction was his concern for me to make sure it made sense financially. So on December 28 2018 I came to the dealer to see my two favorite BMW professionals. Long story short, I was in dealer for two hours everything taken care of including researching of discounts for me to lessen the burden of buying new X5. Because I trust these two fine gentlemen I was never concerned about anything. I knew I would be taken care of almost as a family member would do. Honestly in my decades of buying cars I have never experienced anything like this before. Mohammad and Sergio take care of you as if you are their friend and not a customer looking for a sale. I will continue to buy from these gentlemen in the future and I would follow them for next purchase if they ever were somewhere else but my guess is the Galkery management must be very pleased with their results. Have a great day!!

Robin King

I recently purchased a pre-owned BMW and I am now re-establishing my service relationship with the BMW Gallery of Norwood. I am very pleased with my service rep and the overall experience. I feel very valued as a customer.

Shannon Affonso

I love BMW of Norwood. Everyone has been so professional and kind each time I've been there. It's been a great experience all around and I don't feel like I'm getting ripped off when I bring my car in to be serviced. Would definitely recommend them to friends.

Kelly Gill

I worked with Jason and had a wonderful buying experience. Could not recommend more!

Sandy Duarte

We worked with Jason Nasiff who was wonderful! We went in looking and he was very informative and also took the time to find us exactly what we were looking for. He helped us all along the way with our purchase from beginning to the end. He even stayed past closing time on a Saturday which really surprised us. If I would have any complaint or comment it would only be to have the department who reviews the technical or options of your car to take more time to explain the features of your car. I left thinking I knew everything about my car but somehow my navigation was linking to my iPhone. I know these features are all standard to them and setting up is easy for them but sometimes when it’s a feature that you haven’t used before it would be helpful to slow down the explanation a little. Very nice gentleman who helped us but just needed to slow down a little. All in all though it was a smooth experience and would definitely recommend Jason Nassif as your go to guy at this dealership. This is the 4th car we have purchased and I feel he was by far the best person we have dealt with there!

Jodi Zides

I had a great experience working with Roger LaFerrara at BMW of Norwood.

John Nouel

Carlos from Service is always attentive and great customer service! Exceptional!

mariah nazaire

My experience was awesome. They give great customer service and make sure you are always welcomed. Thanks to wonderful workers like Dee Smith, Kyle MacDonald, and Junior for your help.

Christine Rose

I had a great experience at BMW in Norwood.. I worked with a young gentleman named Joey H. He was fantastic!!! Everything at This deAlership went very smooth. If your interested in a BMW , new or used see Joey H. I can’t say enough good things about this kid.

Jim Singer

I visited BMW of Norwood yesterday, and had a fantastic car buying experience working with Josue. He was extremely knowledgeable, professional, efficient, and pleasant in making the entire process very smooth and fast. I was actually able to drive the car home on the same day of purchase, which I very much appreciated. Very well done!!

Aysha Shaikh

I walked in thinking this would be just the first dealership I would be checking out and I walked out with a car, that’s how efficient and great the guys at Norwood were. They were prompt and helpful in responding to every question I had, and also provided a lot of assistance with the financials, which I didn’t have much idea about. Jake was my client advisor and he was polite, friendly and very very helpful. Thank you BMW Norwood.

jennifer skoler

Best service ever. Have used the service department a few times and it never disappoints. They go above and beyond! They offered me a loaner and had the car done way before expected.

Rebecca LaGrasta

The customer service at BMW of Norwood is nothing short of exceptional! They are very efficient and professional. I appreciate the shuttle service they offer to either get me to work or to some shopping so I don’t have to sit around waiting for my car. I would highly recommend this BMW dealership!

Leslie Saul

Ali is a fantastic service manager! This is one of the best dealerships in the greater Boston area. Thank you for being responsive, helpful and friendly.

changyin han

good services including the sales person and the car inspector and guide me how to operate the new car. I am a newly comer to the great Boston and find the shop online,it's gave a good experience in buying a new car and due to the irregular registration procedure they show sufficient patience on the process.

Tameka Moss

Kasey is wonderful. Service was perfect. Amazing loaner. And the detailing was beyond my w expectations.

Scott Farrell

I had an excellent experience at BMW Gallery. The whole team went above and beyond while buying my wife her 2019 BMW X5. It is and will be a relationship I lean on to take care of all my BMW needs now and in the future. Jon Nouel was my sales person and he was extremely responsive with my questions and arranging multiple showings and test drives on our schedules. Being a real estate broker and living on my phone its awesome to have the same experience given back to your from another sales guy. No BS if you want the best BMW dealership head here and ask for Jon they won my business form Herb Chambers Mercedes.

H

Great customer service ! Special thanks to Dan M for going above and beyond in providing service to my BMW.

Jasen Dias

I was in the market to lease a new car for my Fiancée. We researched online to find that BMW of Norwood had a large inventory and was not too far from Providence, RI. When we arrived at the dealership we were professionally greeted by Thomas London. After viewing a few cars, we chose a new 3 series to test drive. While on the test drive, Thomas showed us all the features available and knew all the facts about the car. Thomas was also a BMW enthusiast himself and personally drove one. We felt no pressure at all while working with him. He was knowledgable and very personable. By the end of the test drive we felt very comfortable with him. Once we finalized the sale, we came back the next day to pick up the car. Talk about a quick turn around time! The dealership did all the paperwork at our local DMV for us, saving time and money. Before we left the dealership we worked with Paul Bonitto who was extremely knowledgable and knew all about BMW, the new tech and safety features. Paul helped us setup the car and tailored it to each driver. Overall BMW of Norwood gave us the greatest no hassle car buying experience and I would reccomend them to anyone in the area. Thank you all!

Marc Deshaies

The sale and business end of the transaction were fine. The post sale experience of this deal has been terrible. Fifth BMW with four coming from BMW OF WARWICK and one from Prime BMW. You can guess the bottom line for Prime BMW...not again

Mark Manin

My 13 year old car needed a significant amount of TLC. The car now runs beautifully - almost like new. It was a costly repair that took just over a week but it was worth it. Ms. Mullen kept me well informed throughout this process. I have worked with this service team for over 10 years and have always been pleased.

Kris L

If you are looking for a car, look no further. Jake is the guy who will get you in your dream vehicle — and fast! He did a fantastic job answering all of my questions and once I was clear about what car was right for me, he made it appear. He was super patient and helpful. I will recommend him to anyone who is looking for a BMW in the future.

Brittany Harber

Josue Coronel helped me out with leasing my new car and I highly recommend him. He was very patient and seemed to be looking out for my best interest. Very pleased.

L Powers

Bmw in Norwood has been great! Teresa is very helpful and very responsive.

Kim Santino

1. I was baited in with a renewal offer for my lease that sounded too good to be true.... and couldn’t be fulfilled. So I called. I was told I had to get there on that day (the last day of the month) or the offer would not be available. However I’ve received the same offer in the mail the last two months after releasing so that was a lie... and apparently they don’t know that I ended up renewing my lease. 2. There was a small discrepancy on the purchase and sales agreement versus the true mileage on the car, not to my advantage. 3. I received a message from the sales man the next day stating I had two days to get my spare key to them or they were going to charge me $350. 4. After negotiating and settling on a deal, I still received a bill for $500+ for additional lease charges. 5. My brand new 2019 lease has a scratch on the side of the door! And the tow cover on the front bumper keeps falling out.

Jay Lopez

We purchased a vehicle here last week and are very pleased with the entire process. The salesman, Jason Nassif, was super helpful and very professional. All of the sale details were transparent and we were never pressured. Thanks again to all the staff that helped us in our purchase process; we look forward to doing business with you folks in the future.

Mark Curtis

Mohammad was very creative in helping me decide which car and options buying vs leasing. Mohammad had a positive can do personality and followed through on details discussed. Sergio was very helpful and thorough explaining all the 540i options. He also was helpful answering questions when Mohammad was away from his desk. Both Mohammad and Sergio were friendly and professional.

Admir Vaz

Great customer services. I had an amazing experience there and a huge thank you to the sale gentlemen name’s Sokol. No words for what you did. Hats off... I couldn’t resist the deal... thank you!

Tim B.

I’ve tried bringing my car to other places, both dealerships and independents, but the quality of the repairs and the customer service at BMW of Norwood keep me coming back year after year. I’ve purchased five BMW’s from them over the last 30 years and have always been impressed with the quality and professionalism of the people working there. On the service side, Dan MacDonald does a great job explaining what the car needs (and I ask lots of questions!), keeping me updated during the repairs, and getting the job finished in a timely fashion. I would highly recommend BMW of Norwood to anyone looking to buy or service a BMW.

Martin Kerzer

This is my 2nd BMW I have purchased at Norwood BMW Galleria. Mario was my sales person and he was knowledgeable about the vehicle and accommodating without being pushy. Very easy to deal with and was appreciative of my business. I shopped 2 other dealerships and Norwood was the most competitive. After the sale Mario continued to be helpful and accommodating. I would highly recommend Norwood BMW. Although there are 2 BMW dealerships closer to my home, the trip to Norwood was well worth it. Marty K.

Jason Mitchell

Extremely thorough Exceptionally knowledgeable courteus and helpful...i received so much than I had ever expected. The absolute leader in service and in knowledge of BMW in New England. Thank You ,Teresa Of BMW Norwood! Jason Mitchell

Jake Larson

Salesman was incredibly rude. Asked me my age, very clearly insinuated he was about my age and it wasn’t worth getting a BMW. I asked for an estimate even though I won’t end my current lease until August, he absolutely refused to give me an estimate and said it’s a waste of time and then gave me his card. Ha. Went to the next dealership and they were more than happy to test drive the car of my choice. That’s how you lose $$ guys, by being a jerk.

Sofia D.

Just completed my third lease transaction with BMW of Norwood. Very happy with all sales services they provide. Very accommodating, respectful of my time, knowledgeable and pleasant to deal with . From salesman, to manager, to finance person and tech wizard (called genius), I had great experience with all of them. All in all great experience, very happy. As long as BMW keeps making good cars :-) I’d be coming back to this dealership. Thank you Ian, Sokol, Junior and Kyle. You made the process easy for me.

Abit Soylu

Great place to buy your dream bmw. Went there to get price and end up buying x3. Joey was very helpful and patience with my.

Daniel Callahan

Had Carlos as a service advisor and as always he was great to work with. Keeps in touch with updates on repair work and status. He is alao incredible professional and works hard to ensure the process is quick and easy.

Jason D

Well run service department. Reliable and efficient.

Alicia Mejia

Francisco attended me and he’s such a humble professional! He listens and is attention to detail in every aspects. He is all about the customer with his attentive personality and always a smile! BMW as always exceeds my expectations. Thank you to all those that make it happen from the first person at the entrance to the last! Alicia

Steve Montana

I was very disappointed with the service. Routine oil change with air filter and a light replacement required 3 1/2 hours of waiting. I drove off only to realize the light wasn’t fixed and the warning light on the dashboard was still there. I had to turn around into rush hour traffic to return for service. The tech then told me I had to replace the light. That’s when I started to get crispy and told him that’s what I expected him to do. Not premium service from a premium brand.

Steve Anderson

Everyone was great, felt like I was treated like family. The sales manager, Jake the salesman, and the finance guy were excellent. They worked hard to get me a deal that worked. No hard sell. Much better than some experiences at other BMW dealers in the area.

Bill Brown

Great service all the time.

Naj Barrett

Always a great experience here, helpful, friendly an awesome team of professionals!

Charles Ssenkaayi

The service was great and also customer care

Rob Picerno

Best place to BMW a bmw in Massachusetts!!! And New England

Shivender Beniwal

Mr.Aleksandr Banar was awesome and got a great deal for me. Ian, Edison and Kyle were very nice. Highly recommend these guys!!!

Jonathan Green

The team was very friendly and welcoming from the minute we walked in the door through follow up emails and offers to answer any questions after the sale. We knew the car we wanted, and it was pulled around and shown to us quickly without trying to sell us something we weren't interested in. The sale was simple and headache free and the walkthrough of all the technology and the car itself was unexpected and awesome. Thanks to Jake, the guys in finance, and the GM for a wonderful experience.

Peter Karg

Awesome dealership offering great service. My service advisor Francisco Lopez is the best!

Lidia Maria Porges

Best BMW dealer ever! My salesman Mario a true gentleman. Max my guru was so patient with me. Can’t wait to cruise in my 2019 330ixdrive! Thanks fellas!!!

Dominique Seramy

Always a pleasure working with BMW of Norwood and my service advisor Carlos! Highly recommended!

Ace Robertson

My experience at BMW at Norwood is always pleasant. Essentially, the professionalism and high level customer service representations provided are truly remarkable. Whether you're buying a vehicle and or needing service, BMW of Norwood is your best choice. Sincerely!

diana mero

Excellent customer service from the person that greeted me at the entrance till the end of pick up my car from service Thank you

Kathleen Campbell

I have been doing business with BMW Norwood since 1989!! It never disappoints. I just got a beautiful 2019 x3. Love it! I worked with a young salesman Jake Archer. He was smart , competent and kind!! He is a a millennial guy.. no pressure just facts!! If you want to explore buying a new BMW. Call Jake! My genius (Kyle) was spot on too. Thanks Guys!!

francis lemus

My experience at the dealer was something inexplicable specifically good service And the attention 100%. Joey Harrington was the person who attended me And sold me the car and I reconmenmend him thousand times As a seller, he is a very kind and attentive person , Every time I ask him for favor in the documentation process he always helps me without pretexts, that deserves my respects thanks Joey Harrington for everything .

L B

I stopped by BMW Norwood to look at a 2019 BMW X4 M40i. I met with Roger Laferrara and from that point onward it was a smooth and easy process. At no point did I feel any pressure or experience the dreaded sales tactics that many dealers incorporate into the buying process. I met with Edison Morales to go over the financial paperwork and he was patient with all my questions regarding the service plan options. Finally, I met with Paul Bonitto Jr to go over the auto technology. Not only was he incredibly knowledgeable with BMW he knew a lot about my prior Lexus SUV which was an extra bonus. Paul suggested I schedule an appointment to come back so he could show me more of the BMW technology once I settled into the new vehicle. I would highly recommend you visit Norwood BMW and ask for Roger, Edison & Paul!

Nicholas Howard

I visited BMW of Norwood several weeks ago and I was impressed by the service that I received throughout the sales process. I worked with Jake to test drive a few new and pre-owned cars. Jake was an excellent representative of the BMW brand. He was knowledgeable about each make and model, he was professional during the sales discussion, and he even stayed late the following day so I could pick up my car after work. Thank you for the excellent service, BMW of Norwood!

marjorie simmons

Good service. Provided a car even though there wasn’t a loaner Did work quickly and fit me in Great customer service

Kurt Redlitz

High-end car dealership with just a little various quality about it going in you feel comforted and relaxed and not hurried or bullied at all. I bought my car there years ago, and came back for service, which was excellent. I had scheduled service on a Friday for my car that was broken down. Had it towed there on Tuesday and they did the work immediately and was out of there the next day, three days ahead of schedule, which was excellent. The only downside is if you need a rental car there is a long backup wait probably six weeks to have a free rental so even though they offer that service it's not really applicable if you have to wait so long in advance to get one.

Richard DeCoste

Appointment on time. Timely communications on service and excellent follow up from Dan Drinkwater. RAD

John Cook

Tech replaced my defective air bag in 10 minutes at my home Exceptional service Thank you

Bill Ferraro

All around a great experience. They made our purchase quick and easy.

Daisy Melendez

Everyone is super friendly! I was satisfied with the work that was done on my car..THANK YOU!

Larry Cai

I showed up on time for the scheduled oil change appointment. The staff was courteous and promised it would be done in an hour. It turned out to be an hour and 45 minutes. It would have been better if the delay was communicated.

Christian Ramos

It was my best experience getting a car ever, their costumer service is exceptional especially from the salesman Josue Coronel who helped me and my wife making the choice, he’s an excellent person who loves what he’s doing. This place is 100% recommended if you want excellent costumer service and agility buying cars.

Valentine Edobor

Viktor from the BDC is amazing and honest. Roger and Heather are straightforward and won’t play games with your time or money if you are realistic in your wants and needs.

Robert Muganga

The Business Manager Edison Morales-Cabrera was very supportive through the entire process and Sokol Sota the client advisor was knowledgeable and experienced. Overall the team at BMW Norwood is a gem. I look forward to doing this again. Paul you are indeed a BMW Genius. Thanks guys.

Baron Bui

Excellent service from both women I talked to in the cashier department and Francisco who took care of my car.

CHERYL LYNCH

The car dealership where I bought my car had horrible service, this chain store helped with my issue without any problems. If I could give six stars I would. Alex made sure everything was taken care of.

Steve Martin

Carlos was professional, friendly, and kept me informed of everything. As always, a great experience!

Ian White

Always great experience here. Jake Archer did a fantastic job assisting with my latest purchase. Highly recommend BMW of Norwood!

Bryan Smith

I worked with Alex Archer on a new BMW lease at BMW of Norwood this summer. Alex was an absolute pleasure to work with. He was extremely professional, transparent, hard working, intelligent and helpful. He worked quickly to identify my needs and find the right vehicle for me. As we discussed deal terms I found Alex to be creative and open to several different ideas. Alex’s creativity and work ethic helped me find a car that fit within my budget parameters without sacrificing the features I wanted in a new BMW. I will continue to work with Alex in the future on my next purchase and will be happy to refer whomever I can to Alex and the team at BMW of Norwood.

Shelby Rosenberg

5 STARS!! I had the greatest experience at BMW of Norwood! I worked with Rob Picerno the Executive Sales Manager and Jake Archer from the Sales Team. Everyone was incredibly friendly and greeted me as soon as I walked in. I took a few cars for a test drive and landed on the 3 series. Jake was so nice and knowledgeable about each car he had in the showroom. He was able to answer any question I had while we were on the test drive. Jake made sure I chose the car I felt most comfortable driving, which shows he has concern and care for his clients. When I went to pick up my new car a few days later, Jake was right there waiting for me to arrive. He made the process incredibly easy and simple. I signed all of my documents within a few minutes. I then worked with Max who was also incredibly knowledgeable about the technology in my new car. He showed me how everything worked and let me know that I could always come back or call if I had any questions. I also worked with the Finance Manager, Junior Rodriguez. AGAIN, he was very friendly and made my process quick and easy! I can’t say enough about BMW of Norwood and the team of people I worked with. I HIGHLY suggest going there for your next car!! AMAZING EXPERIENCE!! Not only were the people great, but I also absolutely love my car :)

Zachary Martins

Best place to buy a BMW. Period.

Mary Ryan

Excellent and professional service. Work completion time on vehicle outstanding. Friendly and helpful staff.

Humberto

Great experience from beginning to end. Immaculate service, response times and follow up. The car as amazing as promised. My family and I were delighted with the experience. My BMW dealership for life!

Monica Orellana

Great service, our go-to location for the past 3-4 years. They are efficient, and professional.

John Mitchell

Tom London is the epitome of customer service from start to finish. His product knowledge and professionalism made me feel like I had my own personal assistant helping me with every step of the process. I can not recall a time that a car buying experience was so easy and enjoyable. If you’re in the market for a BMW don’t cheat yourself but treat yourself to a higher level of customer service and a great deal by contacting Tom London and his team at BMW today. Tom has a life time customer with me and I hope that many more consumers can benefit like I have benefited by working with him. Tom, it has been a real pleasure and I promise you will be hearing from me soon!

Marcus Kwong

If I could give zero stars I would definitely do it. I had the worst experience at a BMW dealership. I drop off my car for service with an appointment at 8:45am for my front passenger door, which will not lock or unlock. I get a call from Carlos V at 4pm saying that they couldn’t find which door would not unlock or lock and they will need another day for it. It’s just shocking to me that a mechanic couldn’t figure out which door wouldn’t lock or unlock. I understand if you don’t have the part or you are slammed with customers, but a terrible lie like will make things worse. On top of this, when I picked up my car, my license plate cover was broken. The valet attend was constantly arguing with me about how that was present before hand, when in fact she checked the photos and it wasn’t broken. After an argument with her for 10 minutes they finally gave me a new plate cover. This cover was not chrome because they stopped using the chrome. Now I have two plates that don’t match. I would 100% stay away from this dealership because of Carlos blatant lies and the time it takes to service your car. Look at past service reviews and there’s a trend of long wait times and lies about your car. EDIT: 2 weeks later the General Manager still hasn’t called me. Please stay away from this fraud GM and dealership EDIT:Couple Months later still no call. The last time I brought in my car, they recommended a transmission fluid flush. I called to get quotes and I spoke to an adviser and he said he did not recommend it. I encourage people to please stay away from service center.

William A. Kwapong

World class facilities & exceptional customer service

Sully Jereidini

Mr. Drinkwater is always so courteous and frank when it comes to the maintenance and service that my vehicle needs. I’ve been bringing my vehicle here for three (going on four) years now, and even when there’s something wrong with the vehicle, there’s nothing wrong with the service.

Jennifer Viera

Dan Macdonald is great. Super helpful.

Fred Duarte

Waited most of the day to diagnose emission fault codes. Re-set, no reason as to why code came up? Would not do regular service due to it not being due for 4,700 miles, I thought that I'd kill 2 birds with 1 stone! Not so fast said he!! You must follow the rules and inconvenience me one more time. Dave Rosenberg needs to raise the level of c/s to Mercedes levels. Never mind the fact that i've purchased 2 Mercedes and 1 BMW from the 2 stores...

Brenda Rodriguez

The service center is pretty stellar. Cameron was incredibly thoughtful, communicative and efficient! This is the ONLY place I bring my car. They are reliable and don’t charge a penny more than they have to. And I appreciate the little extras. Thanks BMW Norwood and thank you Cameron!!!

M Jabbour

Dan MacDonald is once again the reason I have my BMW serviced at Norwood BMW. He is professional and knowledgeable...and I trust his judgement.

David Bunis

Got a flat tire on a way from New York to Boston. This dealership is great. Not only did they fix everything fast and efficent but they also worked with my tire insurance company well.

James Malerba

Great responsive dealership without all the pressures of the other big Boston-based luxury car dealership to go nameless. They work as a team and everyone, especially our lead associate, Dee Smith, and our finance office buddy, Heather, were great. Great car (BMW X3 M40i) great price, great customer service.

Philip Trackman

Excellent service. I was totally satisfied. This is the best BMW dealer in the greater Boston area. A plus!

Cal Kain

This was truly the best experience I have ever had buying a car. The salesperson Aleks Banar was exceptional and took care of every detail. I highly recommend this dealership and most especially Aleks! Thanks !

Richard Harrison

This was worst experience I have had at a car dealership in quite a long time... escort upon arrival was crotchety... advisor taking notes was not engaging ... advisor who called me that my car was ready provided no details of service especially the squeaky brakes I asked them to look at... cashier was rude and when I asked about brakes she”robotically” responded nothing was found wrong never making eye contact or saying thank you for using us as your service dealer... when I got home and car was in the sunlight, I realized car had not been washed

Claudia

Jason made the process of searching and buying a car a pleasure instead of a headache, he was super courteous and patient. Also Junior of the finance office was easy to work with and willing to answer any question. Great team Thanks !

Isa Bytyqi

Very helpful people. I drive all the way down there from Boston. Just because they take their time to meet my needs. Because I love my car .

Vinod raman

Visited today with my family to take a scheduled test drive and talk about price. Dealership is more interested in keeping their preferred clientele. After making us wait long, he informed that they have only one X5, which is out on test drive and might take hrs to return as the client wants to show it to his wife at home. He was too afraid to put mileage on other X5 in the showroom. He even suggested us to go to other company dealers in the neighborhood and take a test drive of other cars. I definitely did not haul my two little kids to get this treatment at the dealership and would never recommend anyone to go there.

Mohamed Shaker

Great experience buying a car from them, my first time buying a car from them was in 2011 and they have been great to me ever since. They have been very helpful and always would try their best to accommodate the customers. They will do everything in their power to get you in the car you like for a price that you like. I am grateful to my sales specialist Adrian, and to the sales manager Ian. You guys rock!!!

Mike Fernandes

My wife and I walked in, walked past approximately 5 sales guys. We were never greeted or acknowledged by any of them. We proceeded to stroll around. One sales guy almost walked into us texting. We then looked at each other and left. So for you folks with the brown pigment that God gave, you know what was happening... Racial profiling, we could’ve easily financed two cars no problem....Sooo, we will be going to another BMW dealership or try Lexus.. This dealership does not cater to brown/black people that is clearly the culture there.....2019 folks!?!? (7/13/19 6:30ish)

Thomas Kinnealey

Great speedy experience dropped off my vehicle for work and got a ride back to work and they called me 30 minutes later and it was done the advisors where great they treated me like I have gone there for years. Sales was nice and cool guys where nice looked at 2 cars after picking up. When to get my vehicle and they even clean and vacuumed it witch I expect but not how I expected even better spot less. Highly recommend.

Steve Fortunato

Excellent service. Quick turnaround. Excellent communications

E F

Dan Drinkwater my service advisor was excellent. Kept me informed throughout the whole process and had my maintenance completed in a very timely fashion. Highly recommend seeing Dan for any service needs at BMW of Norwood!

Sam Sloan

Jake at BMW Norwood was great throughout the whole process of reviewing and leasing a new car. My original intention was to only come in for a service appointment and take a look at the new 340i as my lease did not come due until February. After working with Jake to find a new 340i that had all of the criteria I was looking for we took it out for a brief test drive. The car was amazing but what really pushed it over the line was Jake ensuring that transitioning to a new lease early was as easy as possible. The whole process took us 2 hours from start to finish and for a few questions I had after I left he responded to my texts and calls within minutes. I would highly suggest Norwood BMW (this is my 3rd car from them and they always are candid) and Jake Archer.

Armelle Bernard

I always have a great experience at BMW Norwood. The staff is amazing. They are helpful and friendly, and I never leave there disappointed. They go above and beyond for their customers and I will be a long time customer.

Vijay Sud

Purchased 550i about 2+ years ago - Sales good Service department - okay My car sat there for 8 months for engine replacement. Given new loaner bmws to drive. You leave your car there so long, that things start to rust and corrosion happens. Some of it addressed .... I had no choice... the parts were back ordered for so long... The reason for my rating is simple, ( I have an n63 engine replacement) After 8 months of waiting - it finally gets fixed. I then have to bring it back 2 days later for a corrosion on a a connector, This dealership service department asked me to pay for it..... Just two days later ... I feel this is not right ... I also received my car back where there was a lot of dusty/pollen areas around the car ... not how I gave it to them ... I would expect they clean it better - it did sit there for 8 months.... I honestly thought my car would kept in a fashion that this would not happen... Very sour experience from this ...

Chris Shank

Super easy and headache free. Negotiation process was simple and feel like I got a great car at a great price. Thanks to Dee for the help!

anthony sarno

The service and attention to detail is of the highest quality. They treat you as if you were their only child. I would highly recommend them if you were looking for a BMW.

Eric Chasen

I have had an outstanding experience with BMW Norwood. Teresa in service is exceptional! The culture in general there is one that promotes top notch customer care and deep client satisfaction.

Janet Erlick

After a morning of shopping in Westwood I returned to my car to find a low tire pressure message A friend recommended that I go to BMW of Norwood to have air put in my tires. Your team quickly determined that I needed the tire to be replaced Francisco Lopez to the rescue Francisco immediately ordered the tire and arranged a car for me so that I could get to work In Boston on time. He also ensured that the tire was replaced and my car was ready early the following day so I would not be late for work Friendly, professional and efficient customer service from Francisco and the other Members of the service team that worked on my car at BMW of Norwood Thanks Janet

William Seifert

bmw of norwood rocks! teresa mullens is the best service rep on planet earth! attention to detail, timely response to queries, excellent loaner vehicles..and craftsman-like quality of their mechanics. i’ll keep coming back until gasoline becomes a banned substance..

Mike Albrecht

Amazing customer service. Work with Carlos Vasquez. Need my transmission re-built when my car is out of warranty and only has 12500 miles (I did not purchase car here, so they did not sell me the car with this issue). They were able to work with me to correct the issue at a reasonable price. Originally brought it to South Shore BMW when still under warranty last year, and they said no issue. Now the issue is awful and brought too independent shop, where they diagnosed it instantly, but they did not have time to fix and recommended a dealership. Brought it back to South Shore BMW again and they are still saying no issue. Must not want to deal with extended warranty or to do the work, and blatantly lied to me face multiple times saying there was no issue. Brought to Norwood and they diagnosed instantly (and now fixing at a reasonable rate). South shore BMW still lying saying they can't reproduce. Avoid Brett Quinn (at South Shore BMW). He will lie to your face with a fake happy tone. Left a bad review and owned ask to talk. Said Brett doesn't even take cars our to diagnose issues, yet i have emails of him telling me he took it out multiple times and there was no issue. GO TO NORWOOD BMW. This is my dealership of choice for future cars and service

Gwen Sloan

The work was all fine. However. I scheduled this appointment in advance, and at that point I was told it would be 1.5 hours. I sat there for 2.5 hours. No one tried to tell me what was going on, that they had delays, or anything at all. I had to go ask what was up, and then wait another 10 minutes for someone to tell me the car was getting washed. Absolutely nothing about "sorry for the wait", "we had delays", nothing. And when they finally came to get me, the car wasnt even out front yet and i stood waiting another 5 minutes. Delays are fine, but you have to tell people. Give them something. Because going a full hour over the allotted time with no explanation screws with a person's day and is terrible, unacceptable service. This is the third time something like that happened at this dealer and at this point i don't want to go back because I've never spent less than 2 hours there for very routine things. Update: it's been a week since i contacted the manager at their own suggestion and I've heard nothing back.

Ellen Connelly

I just bought a car from BMW of Norwood. The entire experience was better than I could have hoped for. Jake Archer our salesman was phenomenal. He was patient and helped me find the perfect car and for the perfect price. Before I drove away, the had me sit down with a car specialist to go over everything in the car, Paul Bonnito was excellent, funny and patient explaining all the cool things a X5 can do. I have had the car for only a few days but so far Jake has reached out several times to make sure I am happy with the car. I highly recommend Jake Archer and BMW of Norwood.

Nitin Palla

Got a very good deal for a brand new X3 Hostile environment!

Phillip Phillip

This was my first visit at BMW of Gallery. I can honestly say I was more than pleasently surprised with the whole experience. The team at Gallery BMW of Norwood went above and beyond for my husband and I to make our experience enjoyable and as hassle-free as possible. We did not make an appointment just a last minute decision to drop in to window shop. From the minute we walked in the building everyone from reception to sales associates to the finance department was a pleasure. I would like to call out our sales associate Jake in particular who was very an absolute pleasure to work with. He was professional, attentive, responsive and proactive thorough the entire process from showing us the vehicle, exploring the options to the final delivery of our new vehicle. It was a pleasure working with such a professional team.

Amy McLean

BMW of Norwood only has one word describing them as far as service and sales. Excellence.

Claudia D

Ali was terrific in assisting with the service of my car this time around

Damon Boykin

The purchase of my new vehicle was virtually painless. Mario was knowledgeable and helpful. He got me what I needed at a good price. Junior, the finance manager, showed me options but did not push me to buy anything. Great experience overall.

meredithe hayden-freidel

Couldn't be more happy! Jake and Alex went above and beyond to fix a problem caused by another dealership and got us into a new car that worked for us. The customer service at BMW of Norwood is top notch! Will be back to buy our next car!

Oliver Holden

Expert service done smoothly and efficiently

Steve Lewis

Great service. Friendly staff. Nice waiting area with free water and coffee, begals and pastry.

Sharon Radcliffe

It was a pleasure working with Jason and Conor they were both so thorough! Jason went beyond the call of duty in assisting me to get into my 7th BMW! My experience with Junior in financing was wonderful as well. Thank you BMW SPECIAL shout out to my girl Teresa in service! See you all soon! Sharon Radcliffe

Jess Mtz

Junior and Josue are amazing! They made the entire process very smooth and easy. My expectations were definitely exceeded.

Douglas G

I’ve been going to BMW of Norwood for the last 10 years and I have ZERO complaints. They’re an amazing crew and always happy to help when needed. From leasing my vehicles to getting service, A+ customer service. Thanks! -Doug

Mark Hickey

I always appreciate the ease of scheduling; the efficiency and quality of service I receive at BMW of Norwood. I have a 13 year old 150K mile 5 series and receive the same quality of service as I received when I bought the car new. I am a fan.

Bryan DeAngelis

Everyone was very helpful with the purchase of my new bmw. The sales person Jake was very knowledgeable and made sure we were satisfied with the purchase. I recommend this dealership for a new BMW!

Bernie Schmidt

A totally seamless transaction with by far most of the time spent on learning the car features. Very knowledgeable team that were friendly, efficient, honest, and professional. Thanks a bunch for a great buying experience!!

Jordan Shane

Awesome service from BMW of Norwood. Cameron was awesome!

Alissandra Saxton

Always a great experience. The customer service is top-notch, they definitely take a customer-first approach.

Bethanie Picerno

Best service ever! From start to finish, nothing but professionalism, courtesy and extensive product knowledge..I will always buy my cars here and definitely will keep recommending others to as well! Thank you!!

brian lacombe

I was in for a recall service and I was out before the time I was supposed to be out. Great fast service will come back if any issues

Kelwin Conroy Newman

My husband and I had the pleasure of working with Dee in purchasing a new car. She was courteous, knowledgeable and efficient. If she didn't know the answers to our questions, she was able to find out quickly. We were also pleasantly surprised that we were able to drive the car off the lot that afternoon!

John Yu

My service advisor was very nice. The waiting area was clean and inviting with comfortable chairs, TV, drinks etc. My car was done in the quoted time. No issues!

Russ Partridge

This was a great service experience the was very helpful and friendly I would recommend the BMW center to everyone

Mauricio F

Great experience at BMW Norwood, Thomas in sales and Edison in finance were both great. Kept in touch throughout the process and made sure everything went smooth.

shruti manglik

The customer service is impeccable as always. A big thank you to Daniel Drinkwater for taking care of our car’s service needs. Dan always goes above and beyond contributing towards a satisfactory experience.

Dennis Sullivan

I was traveling from Virginia and my check Emissions light came on. I called BMW of Norwood and Jane (Very informative) put me in touch with Senior Advisor Carlos. They took me in on a busy Saturday and fixed my problem... I wish they were in Virginia. I would highly recommend this Dealership. Thank you both Jane and Carlos. Dennis Sullivan

Brandon Sweeney

Excellent. Roger was extremely detailed in the process without overcomplication. And Max.. what a nice guy. Took time from his day off to deliver my car (over an hour from the dealership). Thank you for a great experience and I'm absolutely stoked about my new ride!

Priscilla Williams

Shout out to Service Manager Ali, for his customer satisfaction commitment, kindness, and compassion. Best BMW Gallery in Mass, hands down!