Reviews of Volvo Cars Silver Spring (Car Concessionaire)

Cathy

We had a great experience at this dealer! They are very professional and treated us well. Bryan and Eddie were especially wonderful and responsible! We felt comfortable with our purchase and would recommend!

jamila phillip-charles

From the moment I entered the dealership, I was greeted with friendly smile. Russell Bruce was an extremely professional and courteous sales representative. However, most of all, he was very patient as I can be a very indecisive person. He has definitely confirmed my return.

Jae Byun

I recently bought new S60 from Herb Gordon Volvo and it was the best car buying experience I had. The sales professional Michael Wallace was incredible and financial manager was amazing as well. They are not just trying to sell you a car but understand your needs and look for the best interest of customer. If you ever plan to buy a Volvo around Baltimore area, I strongly recommend Herb Gordon Volvo.

Jen Mc

Dropped my car off for routine service yesterday afternoon and got a loaner. Wanted to minimize my time out of the office. Got up this morning and the car appears to be in anti theft mode. Called the dealership and 45 minutes later they tell me it could be a bad battery and they will send a tech to look at it. What the heck. I'm stuck at the house with a loaner waiting on some tech to fix it. I already missed 2 hours of work and have no idea when the tech will get here. Then I'll still have to go get my car from the dealership. This cost me an unplanned day our of the office. NOT HAPPY.

KN Flores

I took the vehicle in because the “Check Engine” light turned on, and for issues with the ignition. The SAME DAY I picked up the vehicle, the “Check Engine” light lit up again and I was still having issues turning on the ignition. That SAME DAY, I called the service specialist, left a voicemail, and called again the next day, only to be told that I needed to spend another $2000+ to get it fixed. I spent over $400 for them to return the vehicle in worse condition. Appalling and very disappointing, not to mention unethical to take money from a customer and NOT fix the problem.

Cedric Barkley II

My salesman Andre Niava was great. He was professional , not pushy and refreshingly transparent! The transaction went smoothly. I would highly recommend Mr. Niava and Herb Gordon Volvo.

Jase Banta

Friendly staff clean and organized facility. Can improve on quickness and knowledge of the car.

S Mongkol

Purchased a used 2014 Honda Odyssey for my wife on May 6th, 2017. I was contacted by Michael Wallace the evening before to confirm an appointment to meet with him that Saturday morning. Michael met me first thing Saturday AM and promptly grabbed the keys, so I could test drive the vehicle. Michael was very pleasant to work with and made the car buying experience easy. After agreeing on purchasing the vehicle, I was greeted by their Sales Manager who was also very pleasant. My final step to finalizing the deal, was meeting with their Finance Service Manager Patricia Pruitt. She was really nice and did not keep me long, as she knew I had to be somewhere in the early afternoon. I was out the door with a new/used car for my wife at noon! I am not a fan of the whole purchasing a car process, but this team made my experience easy and pleasant!

Marc Washington

Went in to look at the new XC60 and was greeted by Ariel. Ariel was very low pressure but very helpful and had good knowledge about the various trims. I decided to get lease from them because Ariel seemed like a genuine guy I could trust. People buy from people. Oh and I feel they bent over backwards to get me the deal I needed.

Pak Seto

Best car buying experience I ever had. Love my XC40. Neal Hyman did everything personally for me.

danielle cohen

We’ve been customers of this dealership for many years. With each new/used car - we can always expect a top notch and incredibly knowledgeable sales team. Ed Sarecky and Neil Hyman are the absolute best - cannot recommend them and this dealership group enough. Thanks for all that you do!

Edwin Fogam

I had a superb experience dealing with Mr. Andre Niava at Herb Gordon Volvo. . I hope all their Sales Persons are like him.

Mannan D

Peter Larson of Herb Gordon Volvo has genuinely excellent customer service skills and makes his clients feel valuable! We had communicated with Peter over email a few times and then showed up without prior notice at the dealership. Although, he was busy, he took time and gave us undivided attention. During our test drive, he told us about the strengths and explained the complex technology of the vehicle in easy terms. Sometime, in the end, it boils down to bottom line ($$$) and Peter wasn't offended when we offered significantly lower price than the MSRP. Instead, he seems to be advocating for us and we drove out with a great car at an excellent price. Herb Gordon Volvo and Peter are great to do business with.

Greg Lewis

Great service at the Herb Gordon Volvo in Silver Spring. Outstanding service Advisor (Joe Devlin). Joe did a great job and explained in detailed all the services being done. We will continue to bring our Volvo to this dealership for service! Thanks

Michael Shen

Just recently purchased a new 2019 Volvo XC90 from Neal. The whole process was wonderful. Did not feel like we were rushed in to the decision as we been looking on and off for a over a year now. Neal was extremely helpful in selecting the right car, model and options that was right for us. The purchasing process was seamless. Overall just a great experience.

Maritza Paredes

Faster service, friendly

Chris Rowe

Herb Gordon Volvo is hands-down, the best Volvo dealership from NoVA to Baltimore. This Silver Spring dealership gave me the all around best customer service, treatment and transparency in how they operate from day one--all the way to parking my rear into and driving off the lot in a Volvo I absolutely love. Folks, you will not find another Volvo dealership like Herb Gordon anywhere within a 55 mile radius of Silver Spring. The sales staff, general manager and shop technicians are excellent. In particular, my dealer, Iris is in a class act, in a class all her own. She is so likable and her approach is to help get you in a vehicle you like with her full attention on you, the customer and the cars, which she not only knows well, but can speak of, genuinely, honestly from personal experience as a Volvo owner long before she worked for Volvo (Herb Gordon). Iris is right there with you, listening to your every question and concern. I am not exaggerating when I say, it was as if she was a relative as interested and enthusiastic about test driving and exploring the vehicles' features right along with me. Lastly, Iris has no guise about her, nor do the other friendly members of the Herb Gordon team I met, especially Peter (manager) and Neil (technician). Go ahead, shop around. You may find comparable deals or even the exact Volvo you want on the lot at another dealership. ...What you won't find is the top-notch service, respect, enthusiasm, clear terms and the added benefit of on-site maintenance like you will at Herb Gordon. Lastly, you sure as heck won't find a group of sales people or sales person, that can touch Iris.

Ssi Rii

Dealt with Brady Crosby as the sales rep. Standup guy. Easy going. Smooth transaction. Had a few problems with the car after I bought it. General manager Eddie is a straightforward guy. Wasn't an easy process from beginning to end, but in the end he made things right. Good dealership to deal with, things never got ugly. Would recommend.

Marta Savage

Great service. We drive out of our way to come here because service at our local dealer was so bad. They are way more honest here, and fast.

Ben Friedman

Great staff that made everything very easy and painless. We worked with Peter Larson as our salesperson, and would go back again in a heartbeat. Particularly jarring to compare to other dealerships we recently encountered--e.g., we started at Volvo Owings Mills, but had to stop because we got terrible service. Nothing but good things to say about Volvo Silver Spring. 10 out of 10

Rosemary Ingado, Physician Assistant

Service Manager Joe...he is the engine there lol.

Eric Powell

These guys are the best! The service department is top notch with great attention to detail and superior customer service. I don't take my Volvo anywhere else!

Keith Goodman

Everyone I dealt with at the dealership, especially Wayne, was very helpful.I will not hesitate to recommend the dealership to others

Krista Story Newgent

If there was a lower rating I would certainly select it. I have been a Volvo owner for decades and currently have an XC90. I was robbed yesterday along with my purse and key fob, and wallet. I went directly to the Volvo dealer from the incident to ask for their help in reprogramming my key, for fear that the thief had my address and key. The service manager would not allow me to use a loaner because I didn’t have ID and they wouldn’t help with the reprogramming that day. As a reminder, I’ve been coming here for years and have shown my license numerous times for loaners for servicing. They refused to even entertain that fact nor would they reprogram the keys then so I didn’t have to risk my safety. Today, I spent the morning at the MVA to apply for a new license and headed back to Volvo. The service manager has ignored me since I got here over an hour ago and the General Service Manager Noah will only make excuses for their behavior. Just a blanket statement that this is Volvo’s policy. I’m now headed to Enterprise since they will not loan me a service vehicle. I’ve left message for Ed Sarecky and am awaiting a return call. I would hope that in the future that Volvo would do better with customer service for loyal, long time customers. I will most definitely not use this dealership again in the future.

Cynthia Hopkins

Overall Excellence!!!

josselin panameno

My only complain is that the vehicle we purchased needed a wash and at least vacuumed the inside, but our salesman was Peter, he was very professional and assisted my husband and me right away not to mention how knowledgable he is about cars. He was not to pushy or seemed desperate to make a sale. I would like to mention he was helping out another family as well while helping us out and he managed to give good cust. service to both clients. We called ahead to let them know we were on our way and Peter already had the vehicle outside for us. We test drove it and ended up purchasing the car. Our trade in was pretty fair. My husband and I dont have the kind of time to go to different dealerships so we knew what we wanted. I think our best experience was with Bryan over at Subaru. He helped with the finance part of the purchase and by all means he was extremely kind and honest with us. Herb Gordon's staff are professional , high speed people! Now that my husband has his new car, its time for my new car and we will be sure to go to Herb Gordon's Subaru

James Lindsay

Many people describe buying a car a painful. THIS WAS NOT. This is the second Volvo I have bought at Herb Gordon, in Silver Spring, and frankly the buying pleasure was all mine, well mine and my daughters. I was looking for a replacement vehicle after hers was totaled, we ended up buying a pre-owned S60. The smile on her face today as she drove it away, you cannot buy that stuff. I first dealt with Peter Larson over the phone, then a quick visit with him and Ed Sarecky. We chose the car, no pressure, a test drive, Done. See you in 48 hours to complete everything, and pick up the car. 48 hours later, all squared away in less than 90 minutes. Cannot thank everyone at the dealership enough, they are a class act, and as I said, the smile on her face. As for me, I am waiting for the new Volvo V40 to arrive, as a replacement for my Acura. I need a black one with black interior, hope Ed and Peter are reading this.

Sea jay

This place is terrible all they want is money I called ahead an ask about a specific part they said they had it I came all the way out here from Waldorf an hour an some change just for them to tell me they can't sell it to me after they gave me a price over the phone they want me to pay them to put it on an out ragus price

Cheryl Gray

Very fair, met our needs & explained all details. Mike Wallace followed up over 6 months until he found the perfect car for us. He takes care of his customers!

Rich Grossmann

Dear Ed, I would like to convey my thanks once again to you and your team for making this sales experience a very pleasant one. I have purchased many vehicles over the past few years but I must say that this was by far the best experience. This is mostly due to your quick turnaround on all the information I needed to make my decision. Your sales team, starting with Noah Greaney, and ending with Neal Hyman, helped me select the right vehicle at the right price that I was looking to purchase before end of year. I am in the sales profession myself and I definitely know the importance of ensuring the customer has the ultimate sales experience. It is what separates us from the competitors out there. I would like to commend you on your team’s effort and the fact that you seem to have a winning formula! I will be sure to promote your dealership’s name to as many as possible. You will be my first stop should we look at purchasing another Volvo in the future. Thanks again! Rich

consuelo nelson

Edited review: Our initial experience was ok. Our salesmen was nice but not extremely knowledgeable but we had done enough research on the car we wanted and this dealership just happened to have it in from a trade. That said we worked out what we thought was a deal we could be happy with including a trade that Mario the sales manager agreed to. Here we are three weeks later and he's not holding up to his end of the deal and wants to change the price of the trade but keep the contract the same AND my trade STILL hasn't been paid back. This is NOT what we agreed to! UPDATE: After reaching out and speaking with the Ed the GM, my issue was resolved. He agreed that the original terms needed to be kept, and honored the trade amount as well as the other terms of the deal. It's unfortunate that the actions of one person tainted the car buying experience for us, but I'm very happy with how quickly the GM responded to my call, rectified the situation, and made himself available for any future needs.

Kouame Jules

A few month past,i purchased a beautiful Exciting volvo from Mr Andre Niava at Herb Gordon Silver Spring Mr Niava present & give all the details required for me to fall in love with my new ride right on spot .It was awesome experience,I would like to thank him for such great job ! I feel now like a king in my ride on road .

Ronald Chandler

Outstanding great service and kind friendly and perfect

Stephen Rust

We continue to get nothing but the most professional of services from Herb Gordon. Peter Larson was nothing short of spectacular with his support. this was our 5th Volvo, and we continue to enjoy the support...kudos to Peter...

esgargo1

We just bought a car here and had a fantastic experience!!!! Our salesman Gerard was wonderful, and we got a terrific deal!!!!! The dealership is beautiful and everyone is welcoming and helpful! I HIGHLY recommend them if you are looking to buy a car!

Victor Abadom

This dealership from start to finish and even after I purchased the car has been by far superb. I came in high hopes and boy did they provide excellent customer service. Sure the wait took a while but it was well worth it. The envirwmnt and energy was fabulous. Even when I purchased the car and expirenced minor things they took care of it in a heart beat and even called me when I was out of state to make sure I was satisfied. Mercedes Audi Lexus you name it does not have this service! Huge thanks to the entire Volvo of silver spring mile one company. My family and I will only be purchasing Volvo’s from you. -Dr.Ababdom

Nancy Glass

All dealerships are not created equal. My experiences in the past with dealerships has been less than stellar, and I entered Herb Gordon Volvo expecting the same. What a pleasant surprise! This dealership is a class act, from the management down. My auto wants and needs surpassed my expectations, and I am now the happy owner of an S60. I have been an Infiniti owner for 10 years, and will never go back. I am a lifelong fan and customer of HG Volvo.

Rick Pelasara

We have been loyal customers for over 20 years and the service we receive continues to impress us every time!! Today I needed an urgent repair and Jose went beyond to take care of it. As always we couldn't be more pleased! Thank you!

Jim C

Very good to work with when I had credit issues with Equifax

Tosha Ricks

After having a not so good experience with the service department, Joe Delvin and Jay really took care of me. They reached out to me and made me feel valued and appreciated for my business and for being a long term customer. Thank you so much for taking the time to listen and understand my needs as a customer. You both truly went the extra mile to ensure satisfaction!

Pierre Chease

I cant speak for everyone else but 1st I called to ask a service question. The service representative informed me I needed to speak with a service advisor. Upon being transferred, I was directed to an answering machine. I left a detailed message and ask for a reply back..Needless to say after 3 days, no response. Called again, left a message. No response. Finally called and got with the service advisor. Kinda got the question answered. Called back again to attempt to make an appointment. Was either disconnected or hung up on. Called back again, ask for service department. Got the service advisor but was placed on hold due to technical issues. Upon being on hold I was directed to subaru. The subaru directed to the volvo operator. Upon asking to be transferred again, I was directed to leave enter an extension. Called back again and the operator stated she would send me to the volvo cashier. After being transferred, the phone rang and rang but no one picked up. Called again and was directed to service but no response. Called back again and ask if the operator could just take my name and number and ask someone from volvo could call me back. Unfortunately, it was the subaru operator so this was NOT possible. Call again and got the volvo operator and again ask if someone could just call me back to make an appointment (as i quickly got frustrated with the back and forth). She did take my phone number and informed that she would relay the message. I called 9 times in a matter of 12 minutes. Again, unfortunately, Im not expecting as none of my other calls were return. I am also thinking if is this much trouble just to GET the appointment, Im a bit nervous about the service process. Im wont call back if they do not return my call. I just moved to ths area and will just take both of my vehicles to another dealer in the area this can assist. My first impression is a total disappointment especially if you compare it to the service I have received in Europe prior to my arrival here.

Lisa Capps

Jeff Greenfeld was great to work with. I highly recommend that anyone looking for a new Volvo give him a call. The buying experience was extremely pleasant, and he wasn't pushy. Jeff was really helpful in my selection process, and I am happy. Also, I could have gone to any one of the local Volvo dealerships, and in the end, I am happy that I chose Herb Gordon.

Nadine Makala

In by 8:30 out by 12:10 pm

Tristan Hightower

I have nothing but positive things to say about Volvo Silver Spring. My wife needed a car due to a new job, and a pre-owned S60 fit the bill. Abraham was incredibly helpful in showing us available inventory and was not pushy whatsoever (a huge plus). The sales manager, Eddie Reyes, was also a consummate professional. We never got a high-pressure sales pitch which was counter to previous experiences at other places. Beyond the sales experience, the dealership is clean (on the smaller side) with an inviting atmosphere (free coffee, water, etc.). Although they didn’t budge on the price much, the vehicle we purchased was fairly priced (and we got it for $2000 below KBB value). I highly recommend this dealership when you’re looking for a new vehicle.

Margaret Glyder

My husband and I have now bought 3 cars from Herb Gordon Volvo. The whole dealership is pleasant to work with but the best part of the Herb Gordon Volvo experience for us is our sales person, Neal Hyman. Neal knows all the in's and out's of the Volvo line-up and offers first class sales and service that makes the whole buying experience enjoyable. I can not emphasize this enough. Buying a car can be a stressful experience. Often times, it can leave you feeling confused and exhausted. This is not the case with Neal and the rest of the Herb Gordon Volvo team who do everything they can to give you a calm, no-pressure sales environment.

Elisabeth Gelos

I was referred to Volvocars Manager Eddie at Volvocars Silver Spring by a friend, who has been a customer there for decades. Having been a loyal client to a different auto brand and dealership for the past 20 years, but wanting to switch to the Volvo brand, this was the start in my search. I thoroughly researched models, inventory different trim and prices and after negotiating with several dealerships I went back to Volvocars Silver Spring, as I found them trustworthy and giving me the best deal in this process. Thank you Peter, my sales associate, for your patience, Noah and Eddie, the management, for making this deal possible. Couldn’t be happier with my new Volvo and the purchasing process. Highly recommend!!

Michelle Flesher

Great experience with Volvo Service. I bought my Volvo a few months ago and had my first experience with the service department this week. Just a routine check up, but they went above and beyond. Their process could not have been easier and smoother, as well as a courteous staff. I've never had such a great experience when servicing a vehicle.

Georgene Osborne

There has been a significant change at Herb Gordon Volvo! Two years ago, my sister went to Herb Gordon Volvo to purchase a convertible and had a terrible experience with the sales department. Needless to say, she did not follow through with her intention to buy. Today, she and I came to Herb Gordon to try again after I identified a convertible that I liked and my sister came with me. There is no comparison between then and now. It's like what it must be to experience a turnaround season generated by a championship team. I cannot speak highly enough of the professionalism and courtesy of Ms. Iris Harley (Sales Consultant), the impressive attention to detail of Mr. Wallace Lovelady (Finance Manager) and the customer service savvy of Mr.Greg Corbutt (General Sales Manager). I walked away completely impressed by how well they worked together and seemed to genuinely like and respect one another. From beginning to end, my experience today exceeded my expectations, from the test drive to the financing, this winning team will work with you to make the best offer they can. No pressure. No gimmicks. Just people. Very cool.

Jon Markman

We had a great experience here buying a new car from Mike Wallace. When the charging cable froze to the car, they got a heat gun and solved the problem. They even stayed late to handle all the paperwork because they were short staffed, rather than making us come back another day. Highly recommend them.

Joe Leonard

I have been going to the Silver Spring location for years and Jose Espejo has treated me well for all of those years. His expertise and kind demeanor makes the time go by quickly.

Justin Zenker

I have never had a more pleasurable car buying experience. First off it started with Iris. We already knew which vehicle we were looking for, but she was on top of her game nonetheless. No waiting around, and could answer any question we threw her way. Ended up buying the 06 Acura RL without even looking at our second choice. Next we spoke to Mario who sealed the deal for us. He was just as nice and engaging as Iris. All-in-all it was a perfect car buying experience. I think their reviews says it all.

Val Turner

Working with Peter (internet sales) and Eddie was amazing. They addressed my need for a vehicle (my present vehicle was totaled in an accident). They worked with me to keep me within my budget with a new vehicle and applied no pressure to purchase. Peter met me with a smile, answered all my questions, even calculated my gas expense for me. I would recommend Peter and the dealership to everyone. Stop by!

tony weir

I bought a 2015 xc60 from them a few months ago. They inadvertently let some small details slip through the cracks. When I called to let them know, they immediately sent a loaner car to my work, fixed all of the issues, and returned the car two days later. That's customer service!

Kevin O'tey

No one came out of their offices to greet my wife and I. I excuse Pete, because he was in the restroom. As it turns out, Pete seems to be the best of them all with selling.

Jon

I just purchased a pre-owned 2014 Scion FR-S from Herb Gordon Volvo and I am loving it. I had scheduled a test drive over the weekend with my sales consultant, Peter Larson, who was amazing to work with. Every question I had about the vehicle, history of the vehicle, and financing, Pete was able to answer for me. I would also like to give a big thank you to the general sales manager Greg Corbut too! Without Pete and Greg there is no way I could have gotten the AMAZING deal that I got on my FR-S. Another thank you goes to Wallace Lovelady who was my business manager and presented me with all of the options and ad-ons for my FR-S. Much appreciated! After the deal was made, the car was detailed, gassed up, and Pete even came out to change out my license plates. What a guy! Right before I left the lot in my new car the whole team came out to congratulate me and shake my hand, even the general manager Eddie Sarecky! There is a real A-team over at Herb Gordon Volvo. I can't speak higher of this dealership. Thanks guys!

changlong wu

Nice store. Great price and service. I really enjoy the buying process with Sam and the store. We discussed the car and price over phone. When I arrived, there is no gimmick at all. The charge is fair and transparent. Highly recommend.

James Gentry

It's Volvo. It's exceptional. Thanks Jose.

shah khan

Car dealership is not bad but work shop is terrible. I purchased new tires from them and some reason my car shakes when I get to 55 mph.I had to take my car 3 times and it is still not fixed. Same thing happened to my brand new Xc 90, brake make squeaking noise. I took 2 times and still making the same noise. They just do a patch work. I would not recommend to do any work on your car from them except the oil change.

Erica Mikelson

Best experience we have had at a car dealership! We have been looking at Volvo dealerships around the area for the exact car that we wanted, a passion red 2015 XC60 R-Design. After reading all of the great reviews of this dealership, we decided to make contact. We spoke to Dustin over the phone, who arranged to have the vehicle ready (and even came in on his day off) to meet us. We ended up not being able to make it that day, however, he met us the next day and took us for an extended test drive where he explained all of the many features of the vehicle. Dustin was friendly, knowledgeable, humble and very laid back. I really appreciated this after previous experiences at other dealerships. I really felt like I got the time with the vehicle to understand it and its ride. The manager Mario and all of the other folks at Herb Gordon were also excellent as my husband was able to wait inside with our dog as I test drove the vehicle. We had done a lot of internet research, and after the test drive made what we felt was a fair offer; Dustin took the number and came back with a counter even lower than what we had offered them! It went from a fair deal to a great one! Their finance staff (Bryan) was friendly, flexible and worked with us to help us save even more money in the financing of the vehicle. While we were knocking out the paperwork Dustin took the time to set up a number of the driving aids on the new car including setting the GPS to our home destination. All in all it was the most pain free car buying experience we have had out of the last 7 cars we’ve bought in the last 20 years and cannot speak highly enough of the sales and finance staff at Herb Gordon Volvo.

Michelle Riley

Listened to what I was looking for in a car. Just test drove 2015 xc60, 2018 models have changed for the better.

George Bernier

Great work but not cheap. Dana Axtell is an excellent service advisor.

Sanjay Gupta

Spent $1600 for multiple repairs. Received car smelling inside which I was told to drive with the windows open going home in 30 degree weather. And, my car was not washed and was told to go wait in line at local car wash which had a 25 min wait. Customer experience was very poor.

Aziz Elhallou

The sales person Peter Larson and manager Noah Greaney were the most professional, Caring and Honest. I highly recommend them. And Big Thanks to the general Manager Eddie Sarecky, We had the best buying experience ever. My wife loves her new XC90 Thank you again Aziz

Andrew Brooks

Never thought I would have a 5 star car buying experience. This is my first Google review as well. I communicated with Brady Crosby before coming to the dealer because I actually live in NY. I had a great impression of the dealership and looked at a couple dealerships in the area. Eventually I came back to Silver Spring to buy our dream car (XC90) from Brady. He is very knowledgeable and caring. No pressure sales tactics and an efficient, but not pushy experience. Noah and Diego were great to work with as well from the management and financial side of things. Great people, great dealership, great deal, great car! Will be coming back.

Muyiwa Olaniyan

Just bought a used Honda from here at an incredible price. Eddie and Neal really hooked me up here, I'd recommend this place to anyone. Great service and even better people!

Therese Gamble

I live in Alexandria, VA and wanted to buy a Volvo XC60. The salesman at Don Beyer Volvo was not rude, but he was disinterested and dismissive. He gave me a vehicle to drive (he declined to go along for the test drive) and I finalized my decision to purchase one. If you can't answer my questions and show me how the features work, I won't give you my check to cash.I called Herb Gordon and was given an appointment with Laurie Miller. Well, I happily drove away in my stunning new XC60 yesterday, three days after our initial meeting! You know the dreaded "back and forth" with the sales manager? It didn't happen with Laurie and her Sales Manager, Ed Sarecky. Ed came out of his office, shook my hand and gave me his cell phone number. I wanted to buy a Volvo and they wanted to sell one, it was that simple. This dealership is what I never imagined existed, the easy button of car buying. I had such a great experience that I am almost sorry it's over, all but the driving of the fabulous new XC60 that is mine, all mine.

Deborah Brooks

Ask for Jose...nice guy

D Rouleau

I needed to get a service for my s60 and Volvo Cars Silver Spring was able to accommodate my needs very quickly. The prices were reasonable and Robert was extremely helpful and quick to update me on the status of my service. Will be using them again!

Elizabeth Broussard

The service was great. People came to offer to help you numerous times without being pushy. But like most dealerships, you spend a long time waiting around. Car was nice 2019 Volvo XC 60 but the ride was too cushy for me. More like a Mom and Pop car. May look for something else.

Tito Morales

Always great customer service

Jonathan Hurwitz

Great service! Tyler is the best.

Pattie Nantume

Excellent service from the team at Volvo Silver Spring

Ali Al Amili

The worst car selling service I ever had. So I was planning to buy Maserati levanter from Volvo dealership I called them and we calculated the cost of the car together including everything and the price was too high for me . Anyway they kept calling me the whole week and finally we came close to the number I am looking for. I told him I don’t have time to waste the dealership is far from my house ,I work full time and I don’t want to come for nothing. when I end up going there ,they completely changed what they said on the phone and they literally wasted my time driving all the way from VA. I think they are a rip off and not worth to buy from after this bad experience

gonnie tolliver

Great service, great staff

Angel Salguero

Friendly Service Advisors and Sales Associates!

Ian McLaughlin

This is the second time I've had my Volvo S60 serviced here and I will continue to return. While they were booked out a couple weeks in advance the quality of service was well worth the wait. The 30k mileage service, oil change, and vehicle inspection were performed quickly while I waited in the spotless lounge. They had bagels and coffee in the lounge which was much appreciated. After the service was complete Jose Espejo, the service advisor, took the time to explain to me work that had been performed and items which may need attention in the future. I would definitely recommend bringing your vehicle here as you will receive professional service. Next time I will call about three weeks in advance, as they are booked out on the weekends. Overall, a great experience!

Adrienne Holmes-Cleckley

I couldn't have asked for a better experience. The technicians truly made you feel as if your car was the only one that mattered. They got down to the heart of my cars problem, diagnosed and fixed it in no time. Thanks Robert and friends!

Gary Williams

Very good service department and people. They took great car of my mother's car.

A nonymous

I went in to buy an XC40 but was persuaded to lease instead. The finance manager was not friendly and did not explain things I had questions about regarding how the lease was calculated. She and the manager told me that all XC40 leases are the same. I looked into it a bit and found out the total price of the lease I was quoted, including payments and down payment, was much higher than the Volvo website total lease price, so I complained. Another manager I spoke with said I had to put down more money to get that deal. For some reason, putting down extra money dropped the rent charge quite a bit, lowering our overall cost by lease end by over $2,000. It seems like something strange was going on. The rent charge we are paying still seems really high so I'm not convinced that they figured it correctly and am also not convinced it was better to lease rather than buy in this case. I guess time will tell. The first finance manager had also slipped in a paper to sign saying they did not owe me anything for my trade! This made me lose trust in the dealership even more. I did like the second finance manager we worked with much better and he gave me proof that they owed us a check for the balance of our trade when I asked for it. We have always had good experiences buying cars in the past with other dealers who seemed to be able to balance our best interests with their need to sell us a car. Those dealers understand that reviews and repeat business are just as important as quick profit. I'm giving them 3 stars because they did at least lower the rent charge by 2K when I complained and gave me a fair price for my trade. Next time I will get prices from other dealers on leases for the same car and do a lot of homework first to make sure I can look out for my own best interests down to the very last detail. I would also take a couple of hours to read every last detail of the huge stack of paperwork they make you sign to make sure nothing is being slipped in that I would not want to sign. This goes for any dealer from now on.

Angel Billups

My place to go to get my car running in shape.

John Baker

No pressure to buy and super nice

ling jin

We bought a 2014 Cadillac XTS last Saturday at Herb Gordon Volvo Silver Spring. We received very good service and the sales agent, Brady Crosby, was excellent and he is very professional.

Fitness Savage

Very nice sales people. Well trained too. They know their cars.

Dr. Ian Newman

I rate my experience at 4 1/2 stars but the review will only let me put in 4 or 5 stars.. Peter was a phenomenal salesman and his knowledge and demeanor is 5 stars. Joe Devlin is a fantastic 5 star service manager and is a 5 star person. The sales manager was fair with my trade. Kudos to Steve who took care of financing and made the experience very easy at the end of the evening. Moreover, everything was accomplished after hours. Thank you Herb Gordon Volvo.

Joel Schwartz

I have been buying cars for a lot of years and I could not be -- and have not been -- more satisfied with the service and the terrific deal I got. Neal, Eddie, and the finance team were terrific!

Summer McCleary

Ive had nothing but issues since purchasing here. We stopped by on a whim after being very disappointed at another Volvo dealership. We were in a time rut and needed to buy a car that day. We pretty much knew exactly what we wanted so we just had to pick out the car. We met with Neal Hyman in sales and we were fairly happy. Service was slow and they had issues with keeping their papers straight and organized. They showed us a car that wasn't apple to be sold and they didn't realize until after the paperwork and car cleaning was started. Then we picked another and started that process all over again. We also added a few accessories for the car into our loan (cargo mat, Safety gate, and window shades). We ended up leaving the dealership at 11pm that night (6/12/18) with our brand new Volvo XC90 and had to wait for the accessories to be shipped. About a week later, Neal called to inform us that the accessories were never added into the loan and we would have to pay outright or redo all the paperwork- we just paid cash. A week or two passes without hearing anything about shipping info or about the license plate so I reached out. Neal said everything was on track and the parts just arrived and would be shipped from the dealer to our home. The last week in June, I received an email from Marc in finance asking for copies of our ID's and proof of income for our loan paperwork and I got that sent right over. On July 16th. I reached out to Neal again because we had not received out $1,000 in accessories or our license plate-no answer but left a voicemail. July 17th. I called again and no answer or return call. So on July 19th. I called again and no answer, then I asked to speak with parts since they may have some information. I spoke with someone and explained the situation and they told me they would return my call when they got answers- they never did. On July 20th I called Neal again and left another voicemail and then I was given his cell number which I called and was able to reach him. Neal said that my parts were NEVER shipped out and were just sitting there for the past two months. He said they were shipped that day and he had no info on the license plate. He blamed the whole ordeal on the parts manager and took none of the blame, even though I had reached out multiple times and he said all was good (clearly lying through his teeth). This was such a big deal because we were leaving the country for two weeks and our $1,000 accessories were now to arrive while we are gone, sitting in front of our house. The other issue is Neal was never even going to call to inform us that they were never sent! I asked Neal to please ensure the license plate was good to go because our temporary tag was to expire 8/11/18 and we need a license plate - he said he would handle it all and it would arrive before we returned. While out of the country we received another email from Marc in finance asking for copies of our ID's again! Apparently, He lost them for a third time!!! I managed to find service and a way to make this happen. A few days later, we received another email from a completely different person in finances asking if we could resign power of attorneys for the title because the paperwork was done with the wrong VIN number- no clue how that happens! The complications were then blamed on not working with one "point of contact" and thats were all the mix ups have occurred from. Apparently calling Neal about everything is not one point of contact I guess. It is now August 7th and I am still dealing with issues and we do not have a license plate. This is a very lazy way to handle business with someone who just spent over $60,000 at your dealership. I completely wish we would have gone to a dealership closer to us, anything would have been better then this!

Chanelle Barnes

Neal was my sales person and he was the best! I had a great experience from beginning to end. I love my new Volvo XC90! Thanks Noah, Neal and Diego for such a smooth transaction!

Martin Dimitrov

Booked an oil change for 7:30 am so I can get in and out fast. My car was first to be taken - it's 9am and I'm still waiting... ======= Update: I received a call later on the same day from the Service Department apologizing for the delay and a make-good offer.

Matt Tanner

GREAT car dealership! I visited 10+ dealerships in the area over the month that I was shopping for my car and the guys at Herb Gordon gave my wife and I the best experience by far! They weren't pushy and they gave us a great deal. I was especially happy with how friendly and helpful Jeff (sales), Mario (sales manager), and Ed (general manager) were throughout the process. Thanks!

Ian Williams

Maybe the best car buying experience I have had - very low pressure, none of the usual nonsense. Neal was very responsive and respectful in our negotiation and we quickly came to a fair deal. Highly recommended from someone who normally dislikes car dealerships.

Dana Crank

I brought a used 2011 Buick LaCrosse from HERB GORDON VOLVO of SILVERSPRINGS MD on March 25, 2017. Iris my sales person was wonderful, however, on Friday, April 21,2017 while driving, the car it severely overheated. The car had run wonderful to that point, however, as it was our first hot day, I had been running the air conditioner for sometime. The check engine light came on and the error code "engine power reduced", appeared. I called and spoke with the General Sales Manager, Noah G. I asked him if it was possible to return the car as I was suspicious of a fully inspected vehicle with 65k miles on it overheating out of the blue less than 30 days after purchase; and having seen the Carfax, realizing that 3 people had owned the car in the previous six years, added to my suspicion that this might be a recurring issue. Mr. Noah, told me bluntly, you have a 6 year old car, what do you expect? its used and has 65,000 miles this is what happens. He implied that I should've expected this as the car was used. I was incredulous. I've owned multiple used vehicles and have never expected any of them to overheat. Now at this point, I had only owned the car for 26 days, hadn't made the first payment even. I asked Mr. Noah if he could have it towed in, he again bluntly informed me "NO", and stated it was my responsibility. When I purchased he vehicle it came with a 12 month, 12,000 mile warranty, Mr. Noah G. told me he wasn't sure I was covered. I asked if he could provide a loaner car while they checked my car out, I was informed brusquely that they did not provide loaner cars, although as I read the comments here, it is apparent that they do. Since then, things have only gotten worse. Jose, service manager at Herb Gordon Volvo, after repeated calls by myself, finally informed me the car was being sent to Sports Chevrolet for repairs. I begged him for the contact information and he informed me they would be in contact with me shortly. This was Tuesday, April 25th. As of today, April 27th, I have yet to hear anything from my supposed service rep Wayne Wagner at Sports Chevrolet and my calls to the service center are going directly to voicemail. I would inform any and all potential used cars buyers to be very wary of purchasing a vehicle from Herb Gordon Volvo of Silver Springs. My interaction to date has been nightmarish and not at all what I would expect from a reputable dealer.

Brentt Moore

Staff were definitely friendly and accommodated me throughout my purchase of a used vehicle. Facility was small but was immaculate. Prices were standard and the dealership was willing to work with me on various levels, such as negotiating vehicle improvements/price as well as out-of-state purchasing processes. I would recommend this dealership to an individual located around the DC Metro area that was looking to purchase a vehicle.

Richard Koch

Neal Hyman was very helpful and efficient. We got a wonderful previously owned Volvo for the right price.

Ronald Sikes

I called mr. Serecky after he left his comment below and left my phone number he never responded

Melvin Sutton

Internet buyer beware. These folks aren’t friendly to buying over the internet/email and will not hold used cars. I am a few hours away from the dealership and was negotiating a deal on a used Mazda by email and was not made aware of their policy until we had negotiated a price and a purchase order was sent. During the process of finalizing my financing a short few hours later they sold the vehicle to someone else. Beware!

Quentin Cheeks

Great service each time I come. So go visit buy a great vehecile and enjoy the process

Karen Mneimne

I recently bought a Volvo XC90 from Herb Gordon Volvo, and my whole experience was excellent! Their customer service is great, and Michael Wallace, my sales consultant, is very professional, extremely knowledgeable, and courteous. He answered all my questions and made sure my purchasing process went smoothly. He was very patient and took his time with helping me pick the color. Please ask for him when you go for a Volvo, I highly recommend him. He's also been very helpful with post-purchase questions I had over the phone, and also offered I go back to see him if I had further questions about my car.

Edilson Muniz

Excellent customer service and prompt vehicle service and delivery. In a world where courtesy seems to be a forgotten tradition, Volvo of Silver Spring strikes the right balance and cadence.

John Daus

I purchase 2nused Pois for our fleet. Eddie & Iris made it a very efficient and pleasant proess. I would highly recommend foing to Volvo of Silver Spring,

Wendy G

I am updating my post: Ed Sarecky manager from Herb Gordon, contacted me and did everything necessary to address each of my complaints to MY satisfaction!

Paula Phurrough

I inquired about a new or used Volvo XC60 T6 online. Iris Harley, sales associate at Herb Gordon Volvo, responded immediately. I was able to schedule an appointment with Iris that day. Iris was very helpful in locating the vehicles equipped as my husband and I desired. We were honest telling her we were considering other crossovers similar to the XC60. We test drove several Volvos over the course of a couple of weeks. Iris was always ready to answer our questions about the technical options on the car. Although we subsequently decided on another vehicle we would definitely come back to Herb Gordon Volvo. We have recommended this dealership to others. PS-We purchased from another Herb Gordon dealership due to our previous positive experiences with both new car purchases and service departments with them.

KP M

Took my Volvo in for a state inspection (surprisingly difficult to find a dealership that will do a state inspection on a Saturday), the waiting area was comfortable, the new vehicles in the showroom were open to examine (if shopping for a new vehicle), there were ample refreshments, and most importantly, my car was ready sooner than promised. I would come back to Herb Gordon Volvo for service again.

Vedran Radojcic

While we ended up not buying a Volvo, our experience with Herb Gordon Volvo dealership is one car buyers can only dream about! Open, straightforward, without tricks or pressuring. When we are in the market again and if Volvo is considered, will definitely go back!

Victor cruz

I was referred to them by a friend who purchased a car . I inquired about a car they have forsale on their lot the salesman neal got back to me right away very courteous and very polite . Follow up email came from the general manager eddie sarecky i thought that was amazing !!!!! Keep up the great work hopefully i will see you guys in the future . Although my case is somewhat complex I still felt a since of loyalty to post this comment . Thanks for your time and much efforts

John Zimmer

They were polite and offered some benefits but theirs all still thousands of dollars overpriced. They called me back after a few days. They had reviewed their price and realized that is was overpriced. They dropped their price significantly. After some phone calls back and forth they came down to the price point I desired and we made a deal. The only reason they are 4 stars instead of 5 is because the car needed some work. I closed on Wednesday and I should be getting the car Monday. Longer than I would have liked.

S D, MD

I have been going to this location for service for my Volvo car for sometime now and it has been always a great experience dealing with Jose! Short wait time, always accomodating my schedule and providing a very friendly atmosphere! He takes care of my car issues and makes the experience feel like a breeze> i strongly recommend this place for buying a car or servcing it at this location!!

Lars B.

I have purchased my last 3 cars from Herb Gordon, with the customer service experience being stellar (Iris is a fantastic saleswoman). The service department however, is junior varsity to say the least. I walked in this morning, and interrupted both ladies at the desk in mid-text, evidently, because they couldn't bother to say "hello", when they finally managed to pull their heads out of their phones. I told them I had an appointment, and the more interested/lucid/less catatonic of the two motioned over in a general direction, to my right, and said "that guy over there". Ok. I walk over to the guy; he's on the phone with a customer, which I completely understand. However, he didn't even bother to look up, and the guy setting across from him couldn't be bothered either. I'd like to state that they weren't busy; I was the only customer in the entire place. The only person who made any attempt to say "hello" or help in any way was Iris, the fantastic saleswoman. I walked back over to the guy who was now off the phone, and stood about 2 feet from him. He didn't look up. Ok, now I'm done. I have had nothing but exceptional customer service at Annapolis Volvo Service Department, and despite the horrible drive, that's where I will be taking my car for service. Actually, I'm going to conduct all my future car buying there as well. I'll never step foot in Herb Gordon again.

steph s

HERB GORDON VOLVO - SILVERSPRING, MD. Best dealership I've personally ever been to. Hands down. This is my experience- after months of searching for a particular car I wanted, dealership after dealership, even one particular dealership where I was spoken to condescendingly and laughed at (Jones Junction Used Bel Air Road, Bel Air), I finally found the exact vehicle I was looking for, and drove an hour and a half to this dealership. Russel Bruce was our salesman -I would recommend him to anyone trying to purchase a vehicle, he's been selling cars since the late 90's and it is very evident he knows what he's doing. Not only was Russell patient (he stayed after a few hours even after the dealership closed just to ensure everything was copacetic) but he also worked out a great deal on the vehicle that matched my interests. The sales manager Mario (I'm not sure of his last name), was also just as hospitable and accommodating. Even after I had purchased my vehicle, they contacted me a few days later and to ensure that I was 100% satisfied with my purchase. Thanks to these two gentleman, I am 110% satisfied with not only my dream car, but the overall experience with the process in buying my car (which we can all agree to be stressful).

Omar HAUACHE

I have just purchased my first Volvo and I must say it has been a memorable experience. From the very first moment I stepped into Herb Gordon Volvo, sales person Neal Hyman exceeded my expectations. Neal was very patient and helpful and one could really feel that he was really interested in finding the best option. Actually, the whole staff was very friendly and no doubt I will come back next time I think about buying a new car.

Vance Blakely

I bought the Volvo S80 here and all service is done at Volvo Cars Silver Spring. They keep it running at top performance, Jose explains everything to me and the entire crew is very courteous.

Angela Nowlin

I stop pass to look at a white lexus.like the car but husband wasn't felling it. The sale many called us five day street hours on an hour. So we decide to get it. Signed the contract last night. Drive the vehicles home .half way home all the check engine lights came on along with multiple other. To us to pull over and call the dealer. There were close it was 905. Call the service Manger that night he didnt. Pick up. The next morning at 8 am. Call the sale person. She said she will not be in. But will let Marlon the sale Manger know I called him at 9 am when the dealer open up to him I wanted to return it and get my money back he to me it was sent off already. I know that was a lie bc it happen last night. He told me he will fix it. I don't want the car. If you can sell me a broke car. What make you think I will trust you to fix it right.he told me they can't take it back. I told him that's a lie bc my contact said I can as long as he agree. The ln he change everything. He said well yes but I am not. I will fix it don't want it. A spent 25000 on a car i didn't have for 1 hour now broke and can't get my money back.they are lies and only see dollars sigh.and can give a rats assume about anything else will never go back there and tell everyone I know never to shop they.buy beware a learn a valuable lesson. The contract was sent off tell late evening so he could have cancelled it and give my money back but only thing they think about it comest ion.

Carol Green

Great place

Sudarshan Tripathi

Best place to buy new and used car

Jie Li

Good experience!

Ben Whitcomb

I had a very positive experience dealing with Peter Larson and the team at Herb Gordon Volvo. They know the cars inside and out, and the purchase transaction was smooth and stress-free. They made it easy to buy the car, and I'm really pleased with the overall experience. I would highly recommend working with Peter if you are in the market for a new Volvo!

nojedadc .

I had a terrific experience purchasing my first Volvo here. I had just surrendered my diesel VW and received a settlement and had been actively looking for cars in several dealerships: Mercedes, VW, etc. I can say with out a doubt that the service I received with Peter and Mario at Herb Gordon was rivaled by no other dealership. Peter was extraordinarily knowledgable about the S60 I purchased and by simply sharing facts without telling me why his competitors were the wrong choice, I was able to make the right choice in getting my new car!

Theresa Raphael

I leased my S-60 from Herb Gordon Volvo and Iris Harley made the experience easy from start to finish. She was very professional and had in-depth knowledge about the car. Iris also took the time to guide me through setting up the electronic accessories (like Sirius). It was by far the easiest automobile transaction I've ever had. I will return to Iris and Herb Gordon next time!

David Hatwell

I wish I had the service of those other reviews! I called before hand to make an appointment, told them I was buying. Easiest sale ever. My salesman forget to send me his info. Midway through our negotiations he left us to work with an other couple. We had to start from scratch with a new sales man. After we agreed on price it took FOUR hours to finish the paperwork. Think that through. FOUR hours. Management was sympathetic, we got a stuffed animal and a key chain. Lol. They need to rethink their system. Training new staff FTW.