Reviews of Porsche Towson (Car Concessionaire)

Phyllis Jackson

My salesman Phil Woodley is the BEST!!!!! Love my new Porsche Macan

Garret Higgins

Fantastic experience overall. Very knowledgeable staff, great selection, and exceptional service. If you are in the market to purchase a new car, speak to Alfred; probably the best vehicle purchasing experience I've ever had!

Hervey Stockman

The staff is incredibly friendly and arranged for a loaner 2016 Porsche for the two days that they had my aging 2005 for a 60,000 mile checkup. With their help we hope to keep this car in excellent shape until its 20-21st anniversary. It looks and runs superbly.

lawrence walsh

The service experience with your dealership has consistently EXCEEDED EXPECTATIONS. Brian Rogers’ passion for the product, combined with his understanding of my pickiness towards my car has always amazed me. He gets it that this is a special car to me as he attends to details that other service managers would likely fail to appreciate. The quality of the actual service has been very professional and always meets or exceeds expectations. I have also realized that quality service such as yours, combined with the quality product of a Porsche results in great RELIABILITY (an unexpected dividend that prospective owners should consider when considering a purchase from your dealership). I am not one to usually take the time to note great service. Like many others, I’m usually too busy to provide a compliment, but will somehow find the time to right a wrong by filing a complaint. No complaints to file with regards to your service. Your service lives up to the Porsche product: simply an EXTRAORDINARY EXPERIENCE EVERY TIME. Please share this note with your team.

Steve Leary

Brian Rogers is nothing short of outstanding. Thorough and keeps to his word. Great service !!

Dennis Graul

Dealer found a flaw in the grill on my new car that I didn't notice . They ordered a new one and replaced it in hours. Nice work.

Wayne Fritze

Late on a Sunday evening, my wife smelled "something hot" in her 2013 Cayenne. She drives 110 miles round trip most days to work and was reluctant to drive it. She took another car to work and I called Brian( Rogers) at the service department about 7:30am Monday morning. He answered right away! I told him the problem and he said "bring it in". I needed a loaner vehicle for other appointments that day, and he said "no problem". They looked at the car and were finished about 10:30am, but I was already at appointments. He was going to be there until 6:00pm, but I didn't think I could get back by 6:00pm to exchange. He said "no problem, I'll let Steve (Postol) know you're coming later and he can take care of checking you in". Steve handled the paperwork and I was out in several minutes. This is the type of service that sets a dealership apart from others! Update June 18, 2019 Brian Rodgers once again came to our rescue. The AdBlu warning wouldn’t reset after filling to top. Emailed Brian in the morning. After a brief back and forth to try to accommodate my travel, he said “just stop by this afternoon. I’ll try to fit it in. And he did. The service at Porsche if Towson is fantastic. Brian makes it all happen.

Samir Kodsi

Great service and friendly staff. I just wish they had hand car wash service for the GT 911s with the wing.

George Gavrila

Brought my vehicle in for simple service: 2 tire rear changes. Never received a phone call back that the vehicle was done despite my explanation that I needed it that evening. Despite that, luckily the manager was able to get my vehicle out of the service center and back into my possession. Unfortunately it wasn’t cleaned afterwards along with the miscommunication. I get it things happen, but this is Porsche, not Hyundai... my $0.02.

James Beavan III

Great dealer and supporter of the PCA.

Kendrud Johnson-Mason

Took my vehicle in for two recalls. Wasn’t much to it. I had just purchased my vehicle 4 days prior and had questions about operating systems. No help was provided. I guess because I hadn’t purchased my vehicle from a Porche dealership, but from Carmax. Yet I was getting service from a Porche dealership and would continue to do so, but at a location that’s more willing to provide good customer service.

JOHN FISKE

Brian and Mike always provide the service experience that Porsche and its customers want/expect. Curt (shop foreman) ensures that all work is done right the first time. Excellent loaner cars. Car wash after service is exemplary. GM Steve manages service as well as sales experience in a completely comfortable manner--the place to buy, then service!

Terrell Williams

Bob at the Service desk was great to work with even though I was 30 minutes late for my appointment. The State Inspection was conducted in a timely fashion and I wasn't upcharged for any "needed servicing". My Porsche will be serviced here again.

Kiel F

I purchased a new vehicle from this dealership and have had nothing but trouble. They screwed up on the contract and tried to lie their way out of it. I've had to spent hours dealing with both the sales manager and finance manager. I ended up contacting Porsche customer service. They were no help either. In the end, i had to get a lawyer which made the whole car buying experience less than desirable. I've owned every luxury car out there. Dealing with this dealership and priority 1 was by far the worst. If you are looking to purchase a new vehicle. I would advise looking elsewhere.

Tracy Vasquez

Quick... efficient... and everyone there is so pleasant. Thank you!!

Cody Furman

Great team and timely service! Thanks Brian!

roger novak

Service person excellent but some procedure could not be performed due to time constraints. Also ridiculous I could not replace button on parking break handle. Needed to replace whole handle, which was a $3000 item.

Ashley Behrens

Excellent service! I exchanged summer tires for new winter tires and the service was spotless. Car was delivered in a timely manner and the loaner car was very convenient. Highly recommend!

sandy welsch

Had a great experience with Michael here at Porsche Towson. Very personal experience without feeling like I was trying to be sold anything. Very conversational. Highly recommend this dealership if you're in the market for a Porsche.

David Young

Great show, people and food!

Brenda Linnan

As always service at Porsche Towson is made effortless because of Brian and Mike. They do a wonderful job getting my car in and out quickly. Love the new text messages that relay info about the service. Makes keeping in touch easy.

Roz Mario

Steve and his team of knowledgable professionals at Towson Porsche are the best in the area!

Norm Heger

Great prices on service

Margaret Mead

Brian was outstanding to work with me. I have a hard time describing what is wrong with my SUV but he magically was able to figure out what was needed. Thank you. Margaret

Val Thakore

Very attentive staff and vehicle was received in a timely manner. Thanks for everything Brian!

Mehdi Pedram

Terrible! To be fair the Porsche of Towson service center and Brian Roger are amazing! They offered fantastic service. Unfortunately, the same cannot be said of the their collision center. They were so horrible that I had to get my car and take it somewhere else and "poor" cannot describe it! HORRIBLE! If you need body work, stay as far away as possible. Robert at collision center is rude, lies, and does not care about the customer.

Anne L Stone

Excellent service as always; I would recommend them and would be happy to buy here again.

Al Saxon

Efficient and quality.

Daniel Jenkins

Excellent service!

David Zalusky

Towson Porsche service, specifically Brian and his team, always go out of their way ensure things are done right the first time!

Michael Boesenberg

OUTSTANDING SERVICE FROM bRIAN AND HIS TEAM..tHANKS

Vikas Sharma

Horrible One of the worst dealers I brought in my SUV for door handle and was given a quote with 1 hr minimum service charges - after the quote was given, I decided not to pursue as another Porsche dealer quote was almost $500 cheaper !!! To my surprise, service manager changed the amount due for inspection to 2 hours. I was very upset and had to escalate this matter to general manager who never returned my call, however, service manager called back couple hours later to tell me that I can come to pick up my SUV and pay 1 hour service charge per original agreement. I came, paid and picked my SUV. Few days later, I heard a draft coming in from the back door anytime I drove on highway, however, all the windows were closed and was not sure why this is happening - i called back and left a message for service manager and never heard back from them ! My SUV still has a draft coming in from the back door (i guess they took it off while doing inspections ?!) Their treatment and handling of this issue was pathetic - will not recommend this place to anyone Be careful of this dealer !!!!!!!

Reflected Images Custom Detailing

Porsche Towson is an excellent Porsche Dealership. Steve and his sales team are top notch. Towson's service department is world renowned. Highly recommended to any Porsche enthusiasts.

Dalan Baugh

These guys are very professional and knowledgeable. They made my buying experience smooth and easy.

Michael Schwartz DDS

Consistently excellent service. Very professional and informative. Highly recommended.

Michael Weitzman

The sevice that i always receive at Porsche of Towson is perfect and caring.

Hem Baddela

Excellent communication and attention to detail. Would recommend to all and any of my friends. Brain from service has been knowledgeable, responsive and helpful each and every time I visited Towson Porsche.Keep up the good work! HB

Brad Rohrs

Purchased a 911 and a Macan from this dealership, very impressed with their staff. Honest, knowledgeable and actual car guys who love what they sell. Highly recommended.

E Rubio

This is the second car I purchase from this dealer and both times, the experience has no comparison. I would continue to use Porsche Towson as my preferred dealer. Alfred Ramos took care of us again. This man makes you feel very confortable and special with the whole process. He has excellent personal touch and patience. And believe me, I was picky. He will works with you until is right. In the end I always felt like I didn’t compromise with my purchase and got exactly what I wanted. Thank you very much, Alfred!

P Brown

We were doing off for service. The staff greeted us quickly and were helpful.

S.C. FNAF

The Manager of the overall Porsche side of the dealership is the worst. He is so rude. How does this guy keep his job?

Tim Facius

Second year annual service was done, in addition to minor issues with door squeak and paint finish on previously repaired part. All work was done very well, service staff was professional, and car was cleaned very nicely afterwards. Very happy!

Eric Kuehn

The customer service at Towson Porsche was outstanding. Everyone from sales to service treated me great and was easy to deal with. Thanks to Mike, Tyler and RJ.

Daniel Markmann

Always Excellent!

David Sweigard

Phillip was great - fantastic Porsche!

Ben Kaffo

Outstanding service and good professionals

Brian Walsh

I brought my 2011 Mini Cooper in for an oil change. During the visit, they found a couple of belts, etc that needed to be replaced. I was kept informed during my entire visit. It was a pleasant experience and my Mini is running fine as always.

greg kahles

My wife and I drove 4.5 hours to see a CPO car in person. Alfred, our sales person, was working with another client, but made the time to get us out on a test drive immediately. When we returned, he had the car cleaned so we could assess the condition of the black paint more easily. Once the decision to purchase was made, Alfred and the GM worked with us on a price that we all agreed was fair and off we went to finance. 30 minutes later we were on our way back home. Flawless, easy-peasy process! We felt that we were taken care of very well - highly recommended!

Ziba Franks

The experience was efficient, easy and convenient. Mike did a great job.

Eric Bridgeforth

Great staff, very knowledgeable... Matt helped us find what we were looking for. Got exactly what you would expect from a Porsche dealership.

Rosella Boduroglu

They do what they say they will do.

Daniel Kim

Compared to various luxury car service departments in Baltimore/Washington metro area which I had previous service with, I found Brian to be very knowledgeable and straightforward. Other service specialist were more like sales people rather service specialist. The explanation of costs, detailed work and possible additional issues were detailed via e-mail and text. Will definitely do the next service on vehicle with Towson/Brian.

Young Woo Lee

Awesome service all around. Steve and Matt were extremely helpful and knowledgeable. I love my new Macan!

Michael Spero

Brian in service was amazing! Highly recommend.

Dan Russell

Towson Priority One Porsche switches out the US Dept of Transportstion amber color side marker lights for the clear color European market side marker lights. (That's the "blinker" light by each of the front wheels.) Some say the clear side lights look more stylish, and I happen to agree, but technically they're illegal in America. My father was failed in the inspection lane in his Porsche due to the clear side marker lights. I reached out to the sales manager Steve to explain to him what happened with my father and that I'd like to have a pair of USDOT approved amber side lights for the car I purchased from him several months previously so that if I ran into the same problem my father did I would be able to replace the European spec lights with the US spec lights. He proceeded to tell me that the amber color lights they removed from the car were inside the car when I purchased it. They, in fact, were not. He then told me that he could put me in contact with the parts department to purchase a pair of the lights that they removed from the car. I didn't say anything more once I received his reply. If he wanted to nickel and dime me fine.. I asked once nicely and then I proceeded to purchase a pair online at Suncoast. Chintzy for a luxury car dealer right? But wait, there's more. A lot more. The following day after my car purchase I had a really hard time getting Steve to agree to replace a couple of parts underneath the car that I luckily happen to see were broken when I was drying the car off in my garage, since it was raining the night I drove it home after purchasing it. (To me it appeared someone ran over a curb which needless to say I'd have remembered if I'd done it.) By my estimate, it was going to cost me about $1,200 to $1,500 with parts and labor to have it repaired, maybe more, if they were unwilling to stand behind the damaged car. (The two broken parts were unpainted, bolt-on plastic/rubber parts thankfully) To Steve's credit he did repair it for me at no charge (thus the 2 star rating), but man did I ever have to stand firm on that one. REALLY firm. This was because he quickly accused me of being responsible for the damage during the few hours since I had it and repeatedly demanded that I would have to pay to have the car repaired. He clearly wasn't going to do the right thing. It wasn't until I informed him that I stopped payment on the personal check I wrote for the car that I got his complete and undivided attention. Yes, you read that right- I had to literally stop payment on the check before he was able to completely appreciate how unreasonable he was being. If I hadn't done that, it would have been my tough luck for buying a car that needed hard to recognize body work. Of note- I was promised by AJ and perhaps Steve too that the car was completely straight- needed no body work and had no body work (I had no reason to doubt what I was told since it was a current model year car with practically no miles on it.). Period, end of story. Right? Nope. What's the moral of my story? 1) Ask for the legal amber color side lights that were removed from your car. 2) Ask to have the car put on a lift in the service bay so you are able to completely inspect the underside. I cannot stress hard enough to inspect the car with the utmost care, because with this dealer it's truly buyer beware the second they get their hands on your money. 3) Also, if you can afford to you may want to write a personal check since if I hadn't done that, the car would have cost me @ $1,500 more than I thought. That should buy you a little extra time in case there's something wrong with the car that they're not expecting you to find. Protect yourself. Note: This review is strictly for the sales practices and post-sale support of the business, as I never used the service department for any of my previous Porsches.

Thomas Kwon

It was a wonderful buying experience. There was pressure and was allowed to test drive as much as needed. I drove 90 miles to buy my Porsche C4 GTS.. I would drive 900 miles to buy my Porsche here.

Paul Bergander

Porsche of Towson provides excellent service! The team is very professional in ensuring that the vehicle is in excellent condition. I highly recommend this dealership!

Johnny_S

By far, the best car buying experience I've had in 5 tries. The 5th Porsche dealer I'd visited in 10 days and head and shoulders above the rest! Would definitely recommend to anyone in the market for a Porsche. Ask for May!

susanne vanzijl

Service personnel did an excellent job. I was given a loaner free of charge and my service person negotiated with porsche on an expensive repair when we were 300 miles over our warranty. Excellent service and customer support.

sam taylor

Both the sales manager and the service manager, Brian are top notch individuals. I highly recommend doing business with them. They went above and beyond to solve a problem for me and that is the test of true customer service

Ratina Burris

Excellent customer service

Robert Paterson

By far this dealer with Albert as my sales rep and Steve as the manager made the whole experience of buying my first Porsche absolutely painless. No gimmicks, no surprises, no pushes. Always willing to accommodate me in every single way, shape or form. I live in NY but definitely a place to come back. Julio B.

Greg Thompson

Very pleased with the service, there were specifics about the service that were requested above and beyond the standard oil exchange service that were accomplished by the techs with confidence and professionalism. Thank you for the great service.

Thad Schippereit

The service folks at Porsche of Towson do a great job. Always friendly, thorough, knowledgeable, and fast. I highly recommend them!

barry Wolfsheimer

World Class Service,Brian was fantastic went out of his way to assist me with my problem I couldn’t have been more pleased. Repairs were fixed right the first time and very fast.

Joey Rosario

This place is great and for the most part they always get you in on short notice...1

Neil Miller

I have had my roadster for 15 years and I may have it for another 15 because of the superb service by Brian Rogers and his staff at Porsche Towson. They are always accommodating not to mention knowledgeable. I wouldn't trust my car to any place else and will definitely purchase another vehicle at the same location because of the marvelous service. Kudos to all!

Dave Mayer

Easy to get an appointment, service was excellent!

Haven Frank

I am reviewing work done on my 4 yo Boxster at Porsche Towson. Both the service advisor and the service manager were friendly, courteous and professional. The techs diagnosed and repaired a noise that appeared to be coming from the instrument cluster but was a loose headlight bracket screw. I'm very impressed that they found the noise so quickly.

Edward Schaeffer

Team did a great job servicing my car. Very happy. I had a very subtle rattle in the drivers side door. I was not sure if they could find it but they nailed it! I am so happy. Great team Brian Rogers was excellent

n M

Horrible customer service, and lazy sales staff. Went there last week to check their inventory. I have always owned MB and wanted to change it up. I wanted to treat myself for the recent promotion i got at my job with a brand new car. When i went there, they had one sales person, who was on a personal phone call, laughing and talking about his nights plans! I figured ill go to the guy who says "manager" since no one came to greet us. :/ He then says what they have is this from behind his desk, didnt even come to shake hand or say hi:-O Then calls that lazy boy who rolls his eyes, and wasn't happy to be there. Im definitely going back to my MB dealer with the years of amazing customer service experience.

Joe Contrino

Best in the business. Would recommend to others to buy and service their vehicles from Porsche of Towson.

rick8928

After a 2000 mile round trip to Florida for Porsche Werks, Amelia Island Concours, and the Sebring 12 Hour; took my '16 Cayman into Porsche Towson for the initial oil change and to have pulsing brakes looked at. Brian in service was attentive, the shuttle service was convenient and immediate, all four rotors were replaced under warranty, and the bug and brake dust encrusted car was returned in an immaculate condition. About as perfect a process as one could ask for.

Ashley London

Such an AMAZING experience! My husband, nieces and I were warmly greeted by Steve. Steve then introduced us to Alfred; the client advisor for the Panamera. Alfred graciously took us on one of the best test drives of our lives, "NO BRAKES"... lol. We are SOLD on Porsche. I can't wait to come back and pick up my Miami Blue Cayman Sport ;-)

Adam Miller

Porsche of Towson has consistently exceeded client service expectations. The staff is friendly, professional, and knowledgeable. They always make us feel welcome and special. From the lot attendants to the technicians and from the sales and service professionals to ownership, every encounter has been wonderful. I highly recommend them any chance I get.

Brad Myers

After being a long time customer of Len Stoler Porsche in Owings Mills, I got tired of the drive and decided to give Porsche of Towson a try. BIG MISTAKE. After a surprisingly impersonal experience with service manager Brian Rogers, I was put into a loaner car for a standard oil change service on my Cayenne. The next day, I was contacted with an estimate for almost $2,000 for a major service that was recommended every 34k miles. With not even 55K miles on the odometer, and the Cayenne not being my primary vehicle, I decided to hold off on the service until my next visit. I was told my "Service Now" light would not be reset, which while i thought was a little silly, accepted without incident. Later that evening around 5:15, Brian contacted me via text asking if I'd be returning the loaner car that evening. I explained that I wouldn't be, but would be dropping it off early the next afternoon. I received a rude text message back stating that I HAD to drop off the loaner car before 9am as that was there policy (which was never told to me when I dropped off my car) I was shocked. I felt that because I was unwilling to spend $2,000 on a recommended service I was now seen as unworthy of their time. So I had to rearrange my entire evening and rush down to return the loaner. When I stated my dissatisfaction to the customer service I received to salesman Alfred, as Brian had already left for the day, I was told that he had never heard of such a policy. But, was told that I should have never received the loaner car to begin with as they only loan cars to "people who have bought cars here." What an insane policy! If any of these "policies" were told to me before I brought in my car I would have just stayed with Len Stoler. I truly felt that because I wasn't willing to spend thousands on services there I was seen as a lesser customer, and not worth decent customer service. If you're looking for a dealership that will value your patronage, be upfront and honest with you and provide the customer service Porsche is known for, I highly suggest you look elsewhere.

Shelley McGuire

Always a wonderful experience... the sales staff and the service manager always go above and beyond the customer service experience. I highly recommend them to buy and service your car!

Myriad HandyManServices

Just stop by this place to buy a car. No one came out or even was remotely interested in taking my money. Guess I will go some where else.

Paul Johnson

Great service, worked with me and fixed my car right the FIRST time. Brian went to bat for me, now my car drives like new.

Bill Shields

Just always a great experance

Alfred Forrester

All very simple and straightforward: setting up the service appointment, obtaining a loaner car, receiving a telephone call regarding the service required (scheduled maintenance and attention to a recall issue), and receiving notice that my car was ready for retrieval. There were no surprises, and everything went efficiently.

Kalpesh Patel

I had a great experience purchasing my new build Porsche 911. Alfred went above and beyond to make sure I was happy. He regularly called me with updates on my cars build progress and even called me while he was on vacation. I will be purchasing all of my future Porsche’s from here.

John Silva

Great experience with Service Department every time my Cayenne. Very prompt, always keeps me informed of progress and notifies me when service is complete

Alex Kaufman

As always, excellent service.

Bill Riley

Phillip is a great guy. Very knowledgable.

Akruthi Shetty

Not a very good service. There was nobody at the help desk as we entered and we had to wait for almost 5mins for somebody to come. The sales manager who helped us was not at all professional he did not greet us nor welcome us, he didn't even have the manners to ask us to be seated and we had the whole conversation standing at his booth while he was seated. This would be the least expected service from a Porsche team.

Jim Wood

We, just had the easiest, most professional car purchasing experience in the past 60 years of driving. Kudos to Alfred Ramos and the crew at Porsche of Towson

Marisa Trasatti

Top flight dealerships. Uber professional. Porsche enthusiast. Could not have had a better experience. Alfred Ramos, you are the best!

Mike Ryser

outstanding service, Brian is the best...

Trudy Keith

Excellent service as always. Always an enjoyable experience.

William Cohen

Very nice showroom, good selection of cars. Alfred is very knowledgeable and a pleasure to deal with

Christian Markgraf

Wanted to buy a used Porsche Turbo. Was definitly the first potential customer, but out side US. Sales rep (RJ) first time was friendly and provided some material (pics, documents, etc). I was pretty keen on the car because it would have fit perfectly into my collection. RJ promised me that I would be #1 and nobody else woulg get the car. Less than 12h later he wrote me a 1-liner that the car have already been sold. This is not the business behavior I expect from a Porsche dealer ship. Really bad!

Paul Broccolino

Very quick and easy to arrange service and to make payment on line.