Reviews of Ourisman Lexus of Rockville (Car Concessionaire)

Ivan L

Overall positive experience. Never had a problems with servicing the car. Staff is friendly.

David Dong

I had a flat tire and got it replaced with a brand new tire since it is still under the warranty. no question was asked. I was hurry to get to work in the morning. They offered me a courtesy loner car. all in all very happy with the service. The service rep is Jeff.

Pallavi Belur

Great experience. Took a lot longer than I thought but Saturday mornings are a bit busy.

Lynne Cummings

I had a great experience. Sales person Alexandra was both knowledgeable and very personable. The same is true of Gabriella, who taught me features of my newly purchased vehicle. Both women were enthusiastic about their belief in the Lexus Brand. I would highly recommend their service during the car purchasing process.

sean mcfarland

Good guys great experience.

Jaeil Ahn

I am very happy with Lexus service. Diego was very kind. The lounge was cleaned and full of drinks and food. Better than other Lexus centers near me.

Monique Alston

Bill was the service rep who assisted me. Really got a good vibe from him and that he wasn't trying to take my money and come up with fake issues for my RX 350. Hooked me up with a loaner and I was able to carryout my errands while my vehicle was being serviced. Great team, great service.

Linda Cerrone

Purchased a new 2009 Lexus and have really enjoyed it. No issues with the car. Always got the check-ups when they were scheduled. My car has 130,000 miles on it and drives like a brand new car. Lexus of Rockville is a great dealership to purchase a new car. They treat their customers right.

Henry Levin

The customer care is exceptional here. They make every effort to identify the problem with your car and make the right repair. They also have an outstanding loaner program.

Michael Evanson

Ourisman Lexus of Rockville provides outstanding customer service! Customer service is so important to me because frankly- anyone can sell you a beautiful vehicle BUT providing outstanding customer service is what makes the real difference in owning a fine automobile. Ourisman Lexus of Rockville rocks!

Susan Henry

Every visit a professional with a clipboard is quick to greet me and assess what is needed. The wait time is accurately estimated and the clean bright customer area provides a choice of comfortable quiet sitting. I appreciate the clarity when details are needed.

G Menon

Mike Farzam was very professional and he made the entire buying process easy.

Black Rooster

This Dealership takes customer service to a whole new level I had a great experience, Mike Parker in the Service Department gave me detailed answers to all of my car concerns.

D Fountain Kid

Mr. Ozzie Jones is Incomparable! Ozzie & his team of service technicians are extremely thorough and provide the BEST Quality care for my Lexus RX 350. I highly recommend Ourisman Lexus located in Rockville Maryland, to purchase a vehicle and to service it. Thank you Best Regards Daniel

William V

I was in the area and decided to stop in for an oil change on my wife's RX 350. The service bay was full and not enough service writer's (lunch time?)to move the cars out. The service manager Matt noticed my impatience and jumped out of his office and assured me that he'll take care of my service needs. HE CERTAINLY DID. Thank you Matt.

Tracy Schoster

The experience of purchasing our new Lexus RX350 was great from beginning to end. My husband and I came in from out of town to purchase the car. We were picked up at the airport (above and beyond the call of duty) by Lexus associate extraordinaire, Tony Rincon. On the way back to the dealership, which was 30 to 40 mins away, Tony took the time to explain the many features of the RX350. And, as we pulled into the dealership, there was my new car, big red bow atop just waiting for me. It made everything feel special. Paperwork time wasn't too bad and in no time we drove off with our brand new Lexus. Working with everyone at Lexus of Rockville was a pleasure. They were welcoming, courteous and knowledgeable. Tony even offered up some great places to go for dinner! I certainly would recommend them to anyone thinking of buying a new Lexus. We love our new Lexus!

Fran Holmes

The service department here in Rockville is great. I had a late afternoon appt. on a holiday for the 3 yr standard service of our IS 350, but was met promptly.and courteously by staff.. Andy recognized me from an earlier service and greeted me with a smile. It had been a busy day - I took a loaner. I expected to hear from them mid-afternoon the next day, but found a message saying a mechanic worked late and finished the service by 7pm the same.day - nothing unexpected came up, The cost was as predicted, and away I went (the next day). The car feels great - this service department gets things right the first time. I couldn’t ask for better!

Mike Kelly

Service advisor Pierre is ALWAYS helpful thorough. I never have a long wait. Overall the Service Department is Excellent A++++ Service....

Kevin S

I went in for an air bag recall. Was promised the car would be completed by 9am and it was. The waiting room is very comfortable with food drinks and plenty of comfortable seating. Also, the rest rooms were very clean. I usually don't take my cars into dealers because of bad experiences in the past. I'm still hesitant, but I might have to think about coming back here for my periodic maintenance.

Donna Dombrowski

This was my first time going to the Rockville dealership for service. Shawn the Service consultant was fantastic! He listened to the problems I had and identified what needed to be done as well as pointing out I needed a new display screen, which I never remember to address with my previous service manager. He was willing to work me and made the experience that much more pleasant. I also want to mention that Bernie the Technical specialist spent a considerable amount of time with me in going through all the functions of my Lexus. Some of which are pretty cool! Thank-you Sean & Bernie for you top rate customer service.

Liem Do

My service adviser Jose' is very friendly and very professional. He explained to me what need to be done on my RX330, Although, I declined to have the service done at this time. He always keep me inform of the process while my car is in the shop. He is very helpful. I definitely, come back for the service and repair. I also recommend Jose to anyone who need their cars service at Lexus of Rockville.

michael mentesana

The experience @ Lexus Rockville was by far the best I've ever had with car buying. The process of ordering the car, communicating with the dealer and pickup were seamless and professional. Please note: I've been a Lexus owner for years and live in New York City. I purposfully drove to MD, rather than Lexus Manhattan due to customer service issues, and could not have been more happy with that decision. Seth was my sales person and was fantastic through the entire process. When meeting with the finance lead and GM, I had an equally positive experience. I will consider always buying from them, even though it is. a4+ hrs drive!!

Bisher Nimri

If I can give this dealership a Zero I will. Please do not purchase form this dealership if you don't want to wait 4 months for your paperwork. Do not deal with James or so-called General Manager Ollin. Ollin is the most unprofessional person I have ever dealt with. He just wants to find someone else to put the blame on. He's OK to say after 4 months from purchasing the car not to have the paperwork. I did purchase it from out of state. They did give me "No thanks to mr. Ollin" 3 temp plates. I keep asking why and he keeps saying this is how it is. Sorry for using this work but they "SUCK"

C.L. Alston

I have a 2004 Lexus 330ES now with almost 135K miles. We have had a great experience with the service dept. at Lexus of Rockville and a particularly good experience with Justin Furstenberg, our service advisor.

Giovanni Idoni

The service I received during and after my purchase of a CPO Lexus was absolutely second to none. Neville could not have made the process any easier, was extremely knowledgeable and helpful, and provided excellent service both during and after my purchase. Even though I live hours away, I will not need to shop around for my family's next vehicle; I will be going straight back to Neville at Lexus of Rockville from now on.

Prem Malkani

The sales representative Seth gave excellent service. We are very happy that we bought 2018 LS 500 from them. He sold me LS 430 in 2003 which has over 170,000 miles and still operates with minimum maintenance. Prem Malkani

Joel Arem

Nothing beats getting your car professionally and efficiently serviced while you sip coffee, eat a great cookie, and read a book! Lexus of Rockville service eliminates any reluctance to keep your car running right!

Rick Osborn

Peter and the master service technicians on his service team are excellent. We’ve owned our privately purchased, used Lexus for only two weeks, which is our first Lexus experience. The car had five recalls the prior owner neglected to do and I had additional parts already purchased for preventative maintenance since I was not fully aware of the vehicle service history. Peter kept me updated as needed since the recalls took a few days to complete along with the other work I requested. Even when there was a $10 difference in the price he quoted for a drive belt, Peter called me to let me know just so they were no surprises. Excellent communication. I had a terrific experience with Ourisman Lexus and this is where I will continue to service the my Lexus for as long as I own it.

Nicole

Had a wonderful experience here with Kay as our sales person and Juan as the manager. Extremely personable, not pushy, and very knowledgeable. It was a pleasure working with them both. They even gave us a tray of cookies and lattes while we were waiting!! :) highly recommend buying your car here!

G SK

The service waiting room needs a total update. It's not like other Lexus dealers.

Harold Frohman

The salesman and sales manager were very easy to work with and upfront about everything. They did not play any "games" as is typical when buying a new car. Everything was low pressure and the process was rather quick.

Cindy Foster

Friendly, Fast, and Efficient! That’s how I describe the service team at Lexus of Rockville.

Dawn Neal

The best customer care ever! I have purchased 3 Lexus cars from Lexus of Rockville, and I must say I have never been disappointed! From the first contact by phone to the point where you are driving your car out of the lot, the personnel are engaging, helpful, and respectful. My cars have been handled in a like manner. What I really appreciate is that I leave with a sparkling clean, smooth running car. I can’t find a negative thing to say.

Bahram Alvandi

Josh, the service advisor, was very helpful and friendly. Service was done timely and properly.

LaShawn LaShawn

Impeccable customer service. Thank you Seth Hamm the BEST salesman at Lexus Rockville.

Elizabeth Stolpe

Prompt, high quality service. Comfortable waiting area. Excellent customer service.

Francis Tuan

The maintenance service on my RX 350 on Jan 23, 2019, was outstanding

Karyl C

Professional and great communication by team member Pierre. Added a detailing and was done very well.

Sylvia Scherr

Fabulous customer service and always a pleasure to come here! Special appreciation to Bill, who solved all my problems, to Andy who did me a big favor and really helped me out, and to Bernie, always amazing problem solver and great teacher about the phone and other challenges. You guys are first class!!

Cyril Jenkins Jr

Sales person is professional but the finance person was a crook. I bought a certified Lexus which is eligible for new car financing. My credit score is north of 800 and the finance person refused to give me Toyota financing with the lower interest rate even when specifically requested. Possible redlining?

Ara Nahapetian

Joe Harris is my favorite agent in your service department. He explained my car problem and took care of it very professionally.

Linda Hutcherson

We always have an excellent service experience with Lexus of Rockville. Our service advisor Joe Harris is the best, period. Always takes the time to listen and understand our car's issues and makes sure that we're kept informed as the service progresses. He always makes sure that we're aware of service specials and cost savings. Joe provides excellent customer service all the way thru the payment and car pick up process. We've had our car serviced here for 4 years and wouldn't think of going anywhere else.

Lisa Thompson Taylor

I had a strongly positive experience with Ourisman Lexus. After a creating a spreadsheet of cars, dealers and options I went to their website to inquire about a car. Gabriela called me back very quickly and we me shortly thereafter. She was straight-up helpful and with a good history in the Lexus family, so knew the product. I test drove several cars and there was never a sense of irritation or "let's get this thing done" - she was just super helpful. The same goes with everyone else I encountered. It was a positive experience and I feel that I paid a good price for a car that I really like. Period. So .... happy camper! It's odd to say, but I'll look forward to seeing the team everyone at my next oil change, LOL!

Bill Strum

Buying a new car from lexus of Rockville was a very positive experience. Our sales person, Tony, was terrific. He was knowledgeable, professional and unbelievably patient. every expectation of ours was met in buying this car!

Echelon Ent

The dealership have good cars but the salesman I was working with made me wait over 40 minutes. I had money in hand ready to spend and he left me in his office while he went to put license plates on cars he may have sold previously. The prices listed for the CPO Lexus doesn’t include the warranty. They tack on the price for the warranty. I never heard of this practice they try to mimic CarMax by not allowing haggling. If I didn’t want to haggle I would’ve gone to CarMax that set the standard on no haggling not a dealership trying to mimic another dealership Practice. The car was listed a few hundred dollars above KBB then the warranty on top of that. I asked why the price of the car is being sold above book value and was told they don’t use KBB.

Fayezin Islam

Great place to buy your next toy. Arnold helped with an awesome deal on my RX 350. Did not feel pressured at any point and the price was excellent. Highly recommended A+++

Bob Yi

Ann Kim & Staff: It’s hard to uphold the highest standard of service and professional attitude everytime I visit your service department. Without fail, efficiency, courteousness, and professionalism ring loud and clear again and again. Thank you!

Keith Howell

I cannot imagine a more customer-friendly and efficient auto service experience than my most recent maintenance visit at Rockville Lexus. Justin professionally managed the whole visit by greeting me, gathering my perceptions of auto needs, explaining what the technicians had diagnosed, presenting me with service options, keeping me informed about service progress, reviewing what was done and how the costs were determined, and an explanation about what services would be likely at next visit. All while I could get some work done in a comfortable area with WiFi and choices of complimentary drinks and snacks. Justin and the service folks made the visit about as painless as one could reasonably expect.

Lisa Younis

Lexus of Rockville is helpful, friendly, and on-time. I’ve had Omar as my service provider the past two times—very professional. I highly recommend Lexus of Rockville.

christopher morin

Jose Miranda is the service consultant to work with. He always greets me when I pull in, has my paperwork ready and throughly explains all work to be done or completed. He is who I will continue to work with due to the outstanding level of customer service.

Natasha G.

Absolutely loved my experience here. I never once felt pressured into making my decision and Thomas was extremely accommodating and personable throughout the whole process. I only just came home with my Lexus yesterday so I'll have to update on the service department when I get around to that, but I'm told that's where they shine.

Sydney Wallaby

BUYERS BEWARE! Rather than waste your time with my bait and switch experience at Ourisman Lexus of Rockville I would like to share information about a government agency who would like to hear about any fraudulent or unethical practices you experienced at Ourisman Lexus of Rockville. THE MARYLAND DEPARTMENT OF TRANSPORTATION MOTOR VEHICLE ADMINISTRATION is the branch of government that licenses dealerships in the state. If you use the link below you will find instructions on how to file a complaint with THE OFFICE OF INVESTIGATIONS & INTERNAL AFFAIRS within the Department. You need not be a resident of Maryland. www.mva.maryland.gov/about-mva/info/12100/12100-51T.htm These are additional places that you can file a complaint which in turn will launch an investigation: THE FEDERAL TRADE COMMISSION @ www.ftc.gov and click on “File a Consumer Complaint”. THE OFFICE OF THE MARYLAND ATTORNEY GENERAL @ www.marylandattorneygeneral.gov. and click on “Consumer Protection”. CONSUMER FINANCIAL PROTECTION AGENCY (applicable if they did not disclose fees or added services w/o permission, etc.) @ www.consumerfinance.gov and click on “Submit a Complaint”. THE BETTER BUSINESS BUREAU @ www.bbb.org and click on “File a Complaint”.

C J

I had an appointment for repeated low tire pressure. Was told there was a nail in the tire and $75 to fix. Too high, I know because I've done this fix myself and had other shops do it in the past, but they had to assess it first, I was already there, and time is money so I said ok. When I went to check out (2.5hrs later) the total was just over $100. When I protested a 30% increase from my quoted price, I was met with some "parts and taxes are standard" dogma. I asked to speak to a manager to confirm that this was indeed the nature of my relationship with my Lexus dealership, but instead they simply knocked the price back to $75 (thanks) and patronizingly showed me another customer's bill as though to prove that indeed they do normally charge "parts and taxes" fees. Not the point. It's possible I failed to hear the "plus parts and taxes" part of the quote, but even so 2.5hrs (with appointment) and a 30% cost increase is unacceptable. Car dealerships in general are known for high prices and a weak grasp of the importance of customer service and Ourisman Lexus of Rockville proudly upholds the trend.

James Preston, II

I would like to thank Jose, in service for doing an outstanding. He’s been our service rep for the last 4 years....

Syed Ahmad

Scheduling appointment was painless.Request for pickup and delivery wasn’t available for about 2 weeks.Loaner was provided with no hassle by the service advisor. Everything went well. An area that can be improved is time to deliver of the car to the customer when the car is ready. Thank you for the opportunity to give my feedback

Natasha St.Helen

I was there today to get some help with issues that I've been recently having with my car bluetooth and my cellphone. Their technology expert Bernie was very helpful. He took his time and made sure everything was in working order. It took a while, MUCH longer than either of us expected. It too so long, it was even time for him to be off work while he was working on it, but he still very patiently assisted me and made sure it was fine before I left. My children were with me because it was thinking it would be relatively quick, and he was also very nice and conversational with them as well. He definitely knows his stuff!! They get 5 stars from me because of his excellent customer service!

D Prince

Who leaves the dealership with such a GREAT experience after they buy a car and can’t wait to write a review?

Wendy Ding

This review is for Gabriela. I appreciate her professionalism and willingness to show me the new car features and help me get a deal. I like my new car very much. Thank you Gabriela!

Britney Jung

I love visiting this Lexus dealer because service is excellent and my consultant, Bill Cannon, is absolutely wonderful! He is extremely knowledgeable, friendly, and never pushy. I request Bill when I visit this Lexus dealer, and I’ve been bringing my car to this location since 2006. I’m happy with the service I receive here, and it’s so nice to have a go-to person who knows the history of your vehicle and provides honest, upfront information. It’s a pleasure bringing my car here because I’m used to the high quality of service and the complimentary refreshments are an added perk as well! Thank you for your superb service and for your employees like Bill who do an amazing job!

Ramesh Thanikachalam

Professional Bought my Lexus RX350 from Lexus of Rockville. I worked with the Salesman Arnold Garcia on my purchase. He walked us through the entire purchasing process with complete transparency, skill and ease. He was extremely professional. He got me the car I wanted for the price. He went the extra mile to make sure that I got the deal. I left happy and have no regret. So far I purchased 6 cars before from other dealers but Lexus of Rockville was very smooth and no humiliation. I am thankful to Lexus of Rockville for being professional, respectful to customer and well trained the sales person, understand the customer needs. This is a very great place to do business.

_ _

I love love Joe. He gets me in and out everytime I get service. Everyone is welcome, polite and professional. This a very nice dealership where people really do remember you!!!

K G

Both myself and my aunt have purchased vehicles from here! We both enjoy them and had a great time with Arnold and Jesse!

Tom Street

Everyone was great. My service advisor was very helpful and told me about how long it would take and was spot on in his estimate. I am an extremely pleased customer.

Steve Grimm

Our service advisor, Jimmy Baker, provided excellent guidance and assistance on our last service just prior to Thanksgiving! Thanks to all the folks at Lexus of Rockville. Have a happy and safe holiday.

Ursula Wolfman

As usual, I received excellent service at this dealership! It is a real pleasure dealing with any of your employees --- the only place, I have my car serviced. Thank you!

RL T

CONSUMER BEWARE ***NIGHTMARE*** Previously owned by Sonic and acquired by Oursiman. I went in for service and came out with services not being rendered and a crashed vehicle 30 days later! The worst customer experience ever at this location. Lexus is no longer ranked as an elite motor vehicle brand. I was loyal to Lexus for 12+ years and they treated me improperly. I will NEVER purchase another, and will ensure everyone knows that Lexus is independent sales so headquarters will not advocate for you in any way. They will keep you in the dark and not produce all documentation and headquarters will do nothing about it because the management here is unreachable! SERVICE is not on the menu here. Your vehicle will NOT receive thorough care and when you raise concerns to the GM, Assitant GM level you will NEVER hear back. Horrible business acumen and lack of operations at this location.

Anonymous

I recently got a 2018 is 300 f sport. Joshua & Jesse helped so much. First Lexus owner. Everything was quick & easy. I highly recommend Joshua & Jesse. - Mai Le

Caleb Jones

Tim (Finance Manager) and Bill Lum (Sales) took care of me and got the deal to a great price after a few mishaps. Purchase was done in within a few hours. Highly recommend working with them.

Elizabeth Donohoe

I believe this dealership's customer service is by far the best I have ever seen. Their sales associates are very patient. They will not "push a sale." The service department at Lexus of Rockville is run so well. The service team is not only completely straight forward and honest with you, but also they always go above and beyond! Because of their service team, I will continue to buy a Lexus!

Vernon Waters

Good work as always. I enjoy getting my car back after a visit. I cam feel the difference!

Sunny

This is review is for Tim wood and Sergio and also other staff that was involved in the deal ..we appreciate their professionalism and willingness to get a deal and not have customer walk out of the dealership after we drove 40min out and was able to arrive after business hour .They did not make us feel uncomfortable and they took time to get a deal done even though it was close to 12am . Tim and Sergio was really helpful and also the GM . We are thrilled with the new vehicle and Their attentive to customer service was top ! Thank you!

Hossein Zare

This place used to be good and I had several services before with no problem. But recently the ownership has been changed and with that the quality of service has gone down. Be aware of the estimated cost of the service they provide when you check in, they are going to charge you 40% higher even for simple service like oil change which should not be hard to give a correct estimate. So don't count on their high positive reviews, they are from before the ownershipchange.

Michael Penn

My 80 year old dad went into look at cars. They added all this to the already above market price and took a $2,000 deposit on his credit card. They tried to charge him for their CPO inspection and another $400 to clean a clean car. This is a car that can be bought all day long for $30,000 they tried to pop him for $34,750. There are a lot of honest car dealers out there this is not one of them. It took them 5 days to refund his good will deposit, that's illegal in Maryland. He bought a similar car from Sheehy Annapolis for $28,500

Luis Lorie

Great Service, Pricing and Friendly at Lexus of Rockville. We leased a new vehicle 8 days ago and dealt with Eric. What a pleasure to work with someone so friendly and willing to make a deal! In finance, Juan was just as friendly and easy to work with. The last of our paperwork was completed with Amal, who was the perfect complement to complete the trifecta. It was our first time at this dealer, but it will definitely not be our last. If you are in the market for a Lexus, definitely go to Lexus of Rockville.

pat pumphrey

II talked to Arnold about a 2013 Lexus rx350 on Monday. He said it was being serviced but said it would be available Tuesday or Wednesday and would call me. I called Wednesday and he said he would call me back. He didn’t. Later that day I got a message from CarGurus saying the car was sold. My husband talked to Eric yesterday because the car was listed again, and he was supposed to call back. No call back. I sent a message this morning to get information about this vehicle. Alexandra said the vehicle was in for service. I sent another message asking for an honest answer on what is going on with this car. No response. I chatted with someone online and asked the manager to get in touch with me. No response. What else can I say

Subha Madhavan

Great service! This is my second Lexus and have always gotten it serviced at Rockville. Awesome staff, prompt service.

Leonid Gershon

I was working with this dealership first with a leased car and now with my new Lexus. My salesperson Tim (Wood) was always there to help me out with a number of paperwork issues I had. He would go out of his way when I had a problem with a car. Also Bernie- don’t know his last name was irreplaceable in setting up the car

Kerry Miles

This is my first Lexus. I have to say this dealership is great. Jesse Drost and Tony Rincon were awesome!

Annie Neurohr

The buying experience was fine but I have been calling almost every day for two weeks since my purchase to refund an extended maintenance policy and NO ONE will return my voicemails, emails, or messages. I’ve never had an experience like this after giving a company business. I would strongly reconsider purchasing any car from this dealership due a complete lack of consideration for their customers.

Andy Rubin

Awesome experience. We were in and out very efficiently, and were treated extremely professionally by the entire staff. This is a top notch organization that fosters loyalty to the brand.

Gina Lin

Service is exceptional ! I loved the cafe and they have amazing cars. I have a 2016 Mercedes GLE 350. The headlights on the Mercedes are super dim and very dangerous, when it is raining it like you are driving in pitch black. Is Mercedes serious, why would they try to sell a very bad quality car to people. Since the Mercedes was so awful, I decided to buy a Lexus . I was blown away with how bright the Lexus headlights were and I felt very safe. Plus the gas for the Lexus is also very inexpensive and the service you get on the car is inexpensive. They are very powerful on the highway. Lexus is so much better than Mercedes. I definitely recommend a Lexus to anyone who is looking for a inexpensive and great quality car.

Lynniece Croom

I love ❤️ going here! Everyone is SO nice! Joe and (this other guy, I can’t remember his name) that helped me recently with my car surely know what they are doing

Shelly Kraus

Andy was very helpful work was performed fast coffee bar helped past time

Karim Jeafarqomi

Accommodating and friendly. The scheduled maintenance checks are priced very reasonably but their charge for fixing/replacing things is not that competitive.

Linda Dunham

I recently took the 1.15 drive to lexus of Rockville because they advertised online a car that I had been looking for. When I arrived the car and sales person were waiting for me. The whole transaction could not have gone better. Everything was flawless, no delays. Got the car and financing that I wanted. Perfect. Love my car and would definitely return for the next one

Kenneth Sale

My car died suddenly in a parking garage on Friday afternoon.. AAA came and jump started. I was afraid to turn off the motor and immediately drove to Lexus Rockville. They identified that it was a computer problem , and placed a phone call to the warranty company to assure me that it was covered. They gave me a loaner car until it was repaired. Their professionalism and support couldn't have been better.

gusgusgeol .

They try and take care of you as quickly as possible

Nic McK

Dishonesty, deceipt, disappointment made this our worst car buying experience ever. The loss of respectability and the bad reputation that car salesmen have are a result of the kind of activity that goes on at the Lexus of Rockville dealership. Salesman Tim Wood lied to me and my wife as we were trying to purchase an IS350 from another state. Knowing that we had to drive to Maryland to sign and pick up the car, we were given a higher interest rate than what was promised, we were told that the car included upgrades to later find out that were not, and we were ignored when attempting to contact the general manager, Ollin Dunford. We made multiple calls and sent text messages to resolve issues that could have been avoided so easily. In the end, as we told Ollin Dunford and the sales manager Cedrick, it was not about the money but about the dishonesty and indifference.

Emmett Churchman

Bill Lum was a great salesman, but I feel like that is where the integrity stopped. Seems Gerald will say anything to get a sale completed but then not follow thru and create reasons why he did not keep his word. It is a shame to buy a car on Friday and the sales manager will not take your calls or return a call less than a week later. Called at least four times yesterday, just to ask a simple question about why my liftgate would not go up. Finally had to call Lexus of Silver Spring and the gentleman took three seconds to inform me that I had accidentally hit the off button inside of the Glove box. Guess I will send any referrals to Silver Spring Lexus.

Bez ツ

Amazing car dealer great service

Sri Ramachandran

Lounge (with WiFi) while your car is being serviced. Or get dropped off wherever you want to go. And also fun to browse the current year models in the showroom.

John Wang

I did the pricing on the phone with Alexandria who gave me a very good offer (We had been contacted for a couple times, and I told her my wish for shopping a nice Lexus RX350; all the conversation is straight and friendly). Thank you, Alexandra, for making my dream true. Then I went to the shop for paperwork and picking up the car. The sale manager, Seth, and finance manager, Amal, are very nice and kind persons who are easily talking to. They are very friendly and the process is easy going. After coming back, I still messaged Seth with questions and he gave me advices and comments. I’d like to recommend the place to my relatives and friends. Also I’d like to come the shop for my future car purchases. Thank you, Seth, for helps!

Fitness Savage

Salesman didn't follow on my request. Would have never expected a Lexus dealer 2 hire that kind of individual. Pay more attention to the character of employees, coach them when you see issues, hire on probation so you can let poor performers go easily.

kvardaka .

Very satisfied with the prompt response to my problem. Kept me updated as repairs we're made. LOVED the free loaner so I was not inconvenienced while parts we're being ordered. All of my experiences with LEXUS of Rockville have been positive. Have been using this dealership since 2011.

Danny Hsu

I have been a Lexus of Rockville customer for the past 10 years. My wife and I have purchased 3 new car models in the past 10 years, all from Sam Adetunji. Sam is a very friendly, personable, straight-forward, customer-centric sales associate who will work with you every step of the way to ensure you are fully satisfied with your selection and purchase. Sam will help you identify your needs and recommend different model and trim options that best suits your needs. I wouldn’t want to buy any other cars, unless I get to work with Sam! Sam sells both new and used cars, so you have the best of both worlds. Furthermore, Lexus of Rockville in general provides paramount customer service, to the clean/modern facilities, to the friendly staff, to the amenities provided in the customer waiting area lounge, and to the car service center. Lexus of Rockville management also really values customer service. Jesse Drost is on the senior management staff, and he really cares about establishing and maintaining relationships with new and existing customers. When I take my car in for services, I consistently see him walking around the customer service lounge area to introduce himself to new customers or catch up with existing customers. If you ever have any issues, Jesse values customer service, and will do everything in his power to address any of your needs or concerns. Being a loyal Lexus of Rockville customer, I plan on buying my next car there again, when the time comes.

Faiza Uddin

Great experience at this dealership! Bought a used car, they helped me with everything! It was quick, I was in and out in no time. Recommend Lexus of Rockville to anybody looking for a used/new Lexus! From the salesperson, General Manager, & Service Dept. Everybody was helpful! Thank you for a wonderful experience!!

Marcia Meltzer

Not fixed yet. The parts took care of the noise but the temp controls are still not right Returned about a week later and they went over everything. The controls seem to be working better now.

Jason zhou

I purchased my car one month ago ,waiting for license tag, they gat all my information but no one give me a call ,until I find out by myself they need copy for my driver license

James Sutton

Treated well, found another vehicle that's better fit for me.

Peter Qi

Services are good. People here are very nice.

Dan Lawrence

Sadly, not a professional dealership. They lie about their inventory, and then become belligerent without any provocation. Would never consider buying here.

DJ Sardana

Great dealership! Great selection! Great staff. I was there to meet with James. The store is under new management, if you're in the market check them out. I saw a couple of very nicely modified new LC's.. gorgeous!!

pyae

I will never go back to this place to service my nor will I recommend to anyone. They have the worst customer service. I didn't buy a Lexus to get this kind of treatment. I scheduled an appointment to get my vehicle service. When I arrived at the service, there was no one there to assist. After standing around like an idiot for about 10 minutes, I had to waive down an employee who seems to be the attendant. He was busy trying to get a service advisor for another customer and no one was available. He said that one adviser is about to leave and another one is on lunch or something. I called the front desk to speak to a manager and they transferred me to a voicemail. My wife asked another employee for a manager and after 20 minutes a service advisor reluctantly came out of an office, skipped the gentleman who was waiting before us to ask for our key and phone number. They said it should only take 1-2 hours since it was just simple first 10k mile service. I didn't receive a call for 4 hours. When I finally picked up the car, there was still no one attending the service bay. I had to chase down the service advisor who I spoke with and he just handed me my receipt. I didn't even get a thank you for your business, nothing. The car was returned to me without a wash which is something I never had to ask for even when I had my Honda serviced at the dealer. I will be contacting their corporate and provide my feedback as well. This is very absurd. I have never seen such a bad customer experience at luxury brand like this.

Tracey Matthews

Bill and team were awesome to work with. Did not wake up that morning planning to buy a car but I don’t regret the experience. Bill called to check on me twice since the purchase. See Bill!

Dino Rathod

Nice attentive staff. Sam was excellent in helping vehicle selection and purchase. Bernie is excellent in explaing new Technology features

tommy elkins

Jimmy at service and the head over mechanics stopped their jobs to help us, over the top and above and beyond. Kaitlyn at sales will do all she can to make your experience smooth, thank you!

Esther Samuel

Mr. Douglas Quander is excellent and went beyond call of duty. Right at the very start, he made us feel very relaxed and comfortable. He made our sales experience a pleasant one. He worked out the deal with keeping customers first, making us feel comfortable of the purchase. He is extremely knowledgeable. After the sale was made, he ensured that we knew all the features of the car. He took time to explain each one. It was a pleasure working with Doug.

John Heffelfinger

I have been a customer of the Lexus of Rockville service department for the past five years, with two Lexus vehicles. I've been very satisfied with all of the staff and the high quality of personal service I've received from everyone there, and can recommend them very highly for all of your Lexus (and other Toyota) service needs. Repairs are always done properly, on time, at the quoted cost, and they have always made a loaner vehicle available to me if needed. My service advisor, Ozzie Jones, provides world-class customer service at every stage of the service process, beginning with my initial call to schedule service through return of my serviced vehicle. I won't take my Lexus anywhere else!

Angela Odham

This is the BEST Lexus dealership on the planet... I drive from VA to MD to buy my cars. This is my 3rd Lexus with them. I won’t go anywhere else... EVER!!!

N. Morr

I took my 2013 IS there for a routine maintenance appointment today. Left the dealership and drove about 1/4 mile when the service light came on so I pulled into the nearest parking lot. Turns out someone had left my car hood open. I had my tires rotated too... wondering if they remembered to put the lug nuts back on when they rotated tires? Contacted the Service Manager, Matt someone, and got a voice mail message. Called back and asked the Receptionist to overhead page the Service Manager for me. She was patronizing and had a lot of attitude and informed me that Matt was with customers to which I responded to her that I was a customer too. I left my name and phone number and was told Matt would call me back. But I never heard back from anyone. So this is the excellent Lexus customer service that they rave about??? Obviously, Lexus of Rockville has a lot to learn about customer service. This is not the "experience" I was expecting as a new Lexus customer and am very disappointed.

Emadeldin Nada

To sell a car is not an issue because they want to make money. The most important thing is what after sale. I have been struggling to get a copy of my title for 112 days and nothing happened. I tried to call several times to explain how important for me to receive it because it is needed from my bank which financed the car and there is no action

Hao Ji

Mr. Willie is the king of all sales. Very professional and caring for customers! I would give him 12 stars out of 5 if I could!

Tauqeer Aslam

We have always had a good experience at this location. We have been dealing with this dealership since 2003. I will highly recommend this place for future buyer of Lexus.

Concerned Citizen

Not a good or bad experience so far. I haven’t seen anything that would make this place exceptional yet.

Nealx Carr

I couldn't have been happier with the service I received. Thanks to Michael Parker for excellent service.

Wang John

I think I have the obligation to write another review for the excellence of the job done by the people here. I bought the Lexus RX 350 here on January 16, 2019. Since then the company experienced a huge changes/reorganization and because of that, the process of my new title and registration were delayed over two months. I felt panic when the temporary plate near expired and called them many times to resolve the problem. All people are very friendly and tried their best to help me. Here are a few of them: Seth, Amal, Jesse, .... thank you all for giving me an instant response! Also thank the new title clerk who just worked the 1st on Monday and processed my title materials quickly; the new plate and title were sent out Wednesday and now I received it today Thursday March 21! I definitely recommend the company to all of my friends and relatives and everyone I knew. Thank you again, all the great people here at Ourisman Lexus of Rockville! God bless you! John Wang

Mz Yelli

Great personnel and service. I'm glad I took the 50 mile drive to this dealership. I'm sure the other dealership that I was looking at would not have delivered such great service.

Yan Snitkovsky

Left my Lexus for 5K service. When came to pick it up, 4 of the lug nuts were damaged. My service adviser Omar was nowhere to be found. They said he would call me back. When he called me back he agreed they would order 4 new lug nuts and will setup appointment for me to come back. He did not however forget to mention for me to leave a great review. Anyway, that was almost 2 weeks ago. Last week we played phone tags. He would call me and leave a message. I would call back within an hour, and then he would call back the next day. They charge over $200 for the 5K service, but cannot replace quickly lug nuts that would cost them under $10. Lexus' service at Lexus of Rockville is not what it used to be before and it is definitely not what Lexus is famous for.

Munish Garg

The experience was great. I went in mainly for a safety recall. But there were a few other issues. All issues but one was resolved. The communication was great and the replacement car was a new Lexus which was fun to drive. It would have been great however, if there was additional communication about a reported issues that the shop was not able to replicate. I found out that it was not resolve later and saw notes in the file that they were not able to notice it. I wish they have called me first and I could have explained it to them. When I was there next for another reason, I was able show a different adviser (since the initial one was not in yet) the issue and he agreed. Would it not have been wonderful for him to communicate this to the person who handled the initial fix to call me to to resolve the issue! Anyway, I will see if they are willing to resolve the next time I go there.

David Wilson

Seth was amazing salesman, took all the time needed to make sure we knew all the options available and were comfortable with our purchase. I look forward to continued relationship with Lexus of Rockville through the service side of the business.

Donna

I brounght my car in for a check engine light, I was told I had a bad knock sensor and a tail light out. I was quoted $1499.00 and I authorized the repairs to be done. When I got my car back the tail light was still out and now my navigation display screen was no longer working. I called them back right away to make an appointment to bring it back for the light that I had already paid for and also the display screen. A few days later I dropped my car off and explained that the display was fine when I left my car with them. That afternoon they called to let me know that the display screen not working was not their fault and just a coincidence that it stopped working while the car was in their possession. They quoted me $1100.00 to repair the display screen. I will never bring my car to this service shop again, I feel they caused the problem with the display screen and if I couldn’t see that the light I was out I would have paid for a repair that they didn’t do. I would give less than a one star rating if possible. I will be buying my next Lexus from another Lexus dealership. This was extremely bad customer service.

Abbie Brady

You pay more for the Lexus experience but you do get more. I went in for the airbag recall fully expecting it to not merit a loaner car, so I was very pleased to hear Bill say “wait here and we will get you the keys to your loaner.” I didn’t have to wait long and got to try out an SUV Lexus for a day. When I got my own Lexus sedan back, they had filled my gas tank. Overall good experience. I’d made my appointment online, which also was nice.

Alfredia Davis

Very good experience with Lexus of Rockville. No pressure and work with me on the best options that would fit my needs. They were very patient and accommodating. Thanks for everything and I look forward to my new Lexus family.

Beata Kozak

Professional salesman; quick yet thorough presentation of functionality of the car; not pushy behavior

Theodros Abera

The service is good, quick and neat! But a bit expensive. The staffs are very polite and knowledgeable.

Pamela Gooden

My service visit experience was excellent. Jimmy, my service manager, got me checked in, and provided me with a loaner car in quick order. This allowed me to continue on my way to work. My complimentary service, due my recent Lexus of Rockville Pre-Owned purchase, went without a hitch.

Huayu Hou

I have been discussing the price with them for entire week and finally reached to an agreement. And then I found out that they listed the car has luxury package, which in fact only has premium package. It’s a waste of time.