Reviews of Mercedes-Benz of Silver Spring (Car Concessionaire)

AJ J

I have been a customer of this dealership since 2013. I have two vehicles that I only service them there and I've never had such a bad experience as I did this time. The service advisor didn't know what he was doing at all. When he came to tell me what was wrong with the car I asked him to spell for me the name of the part that was needed. He said "oh don't ask me that, I don't know". He never even tried to find out. That was not professional at all. Also every time I come over they give me a car so I can return home. This time they said the policy has changed and that I would not get one. So I said I will wait here, he said they had to order the part and I wouldn't be in until the next day. After the service advisor going back and forth to his manager (whom I asked to speak to and never came) he said they would give me a car and as long as I brought it the next day I wouldn't be charged. Nobody said anything about what time, but when the service advisor called the next day to tell me my car was ready, I asked, what is the latest I can come? And he said 7pm. I picked up my car at 5 and they still charged me for it, saying I had the car for two days. I picked up the car THE NEXT DAY. He told me "you can bring the car tomorrow and you won't be charged". THAT IS WHAT I DID. He didn't say "bring the car in... hours" He said "TOMORROW". When speaking to the rental company, they said that the manager sent them a note saying that it was my responsibility and that I had to pay. They charged my card the next day. To me that is very deceptive and is also called lying.

Adam Rosensweet

Buying a certified pre-owned vehicle here was a great experience! Khalil was extremely helpful before, during, and especially after the purchase. We had a few minor issues with our car a week after we drove it away. He made sure that everything was corrected immediately, and got us a loaner vehicle for an extra day to make sure that we weren't inconvenienced. This is the type of five-star customer service that should come with a Mercedes!

袁琳

The service in Silver Spring is very good. My sales agent Darryl is very helpful and nice. We are not familiar with the sales of CAR in US, Darryl explained to us very in detail. We found a car we like under Darryl's help. A sales manager, Keith, is also very help and nice. Will recommend this place to person who is just kicking off the new life in a new place.

Chris Harrison

This is a highly professional service organization delivering excellent results every time. If you appreciate an organization that has a “first class“ attitude, you will never go anywhere else after your service experience with Mercedes-Benz of Silver Spring. Service advisors, mechanics, administrative staff and management all get top marks.

Jay Day

Great 5 Star service as usual. Silver Spring is my favorite Benz dealership in DMV!!

Nasim tehrani

Very easy experience and friendly sales staff. Khalil , my salesman was very professional , knowledgeable and straightforward with the process. Ray, GM, is super helpful too. He made all the paperwork goes smooth and quick. Would highly recommend looking here if in the market for a Mercedes Benz.

Nabeel Choudhry

We closed a deal for a C-Class, the estimated monthly payment for provided to us. Following day we cleared our car (that was suppose to be traded) and went to the dealership for the trade. After an hour of waiting the salesperson came back to us and said "ohh there was a mistake in the price given to you and it went up by $1560 and we don't have to honor the price given to you". Which in car market is considered very unethical. We wanted to be sure if higher management of " Mercedes of silver spring" endores such shady practice and to our surprise the sales manager instead of been apologetic came out and called us "unreasonable" for not agreeing to pay extra $1560. Mercedes Benz is a very reputed brand and such shady dealerships give bad name to them. They should seriously reconsider and reevaluate how they want to run their business or they will lose alot of clients.

Tera Kelley

Excellent customer service! My service advisor O'Riley Moonasingh is great! He got us taken care of and out of there at the time he promised. We had issues on a previous visit he made sure those issues were resolved before we left even though he wasn't our advisor at the time. I highly recommend O'Riley for your service needs.

M Brown Barnes

My car buying experience at Mercedes of Silver Spring was pleasurable. My salesperson, Kane met all requests, and I have quite high expectations. Dorit in financing made purchase process seamless. Kane even followed up with me to ensure my expectations were met and I was enjoying my vehicle. I appreciate that!

Joseph Reese

It was a pleasure working with Darrell. He was very upfront with the repair to my van even when it wasn't good news. I will be returning for all the maintenance and repairs on our MB. Thanks, Joe R.

nitin singla

BAD CUSTOMER SERVICE WHEN IT COMES TO CALLING THEM--- YOU WILL BE TRANSFERRED TO VOICE MAIL AND STAFF WILL NEVER RETURN YOUR CALL- WASTE OF TIME TO REACH THEM... SOME GIRL PICS UP DOES NOT MAKE ANY EFFORTS TO HELP CUSTOMER , THEY SHOULD GET A LIVE ROBOT INSTEAD

Darryl Peterkin

I recently purchased a pre-owned automobile through Mercedes-Benz of Silver Spring. The Customer Service at this location is already legendary; but what I experienced working with Khalil Nuri was beyond even my wildest expectations. He took the time to talk to me in detail about what I wanted in a vehicle. He was not pressing for a sale; he was genuinely interested in what I was thinking. Using that information from our conversation, he found the perfect vehicle for me that very afternoon (Saturday). By Monday, he had gotten the car transferred to the Silver Spring dealership; and by Tuesday morning we were trading in my 2009 Honda Civic (for which Khalil had gotten me $1500) and doing the paperwork for a 2015 Jeep Cherokee 4x4. Later that afternoon, after driving away a very happy customer, I experienced a battery issue and had to get the car battery replaced. I informed Khalil, and he immediately apologized and set about getting me reimbursed for the expense. Without hesitation, this was the best car-buying experience that I have ever had. Khalil was excellent; and I would recommend him to anyone searching for a vehicle. Not only will you not be disappointed; you will be amazed.

Tashni-Ann Dubroy

O’Reilly Monasingh is first class! Thanks for assisting!

steven jones

Ask for Robert Garcia. He did a great job taking care of my CL600

Dj Pompey

My car has been there for 3 days now and despite the unlimited calls I make to this place not one person answered the phone. Come on u guys are not that busy that my 13 calls in 3 days was unanswered with no return calls.. smh unsat..

CUZZINNN

I have had a wonderful experience with T.Rodkey, Brianna and Christian Gonzalez. Always get great customer service and great results!

sharey javed qureshi

Update: The GM reached out to me to Apologize, as well as the sales rep Ty. He did reassure me that they have a much higher standard than the service I received and corrective action will be taken. He also gave me a personalized list of vehicles that matched my original inquiry. I ended up purchasing a mercedes elsewhere but will be going to dealership for in warranty work. Will update how my experience is with that.

stephanie paulino

I just want to Thank Mercedes for the great customer service that was provided to me. My service advisor Diego Garcia was great, he explained the process and advised on how to improving my vehicle. He also gave me his full attention when other staff needed his attention. I was on a time limited when I dropped off my car, I appreciate his efforts on how he handled it. Finally, when I return to pick up my vehicle up it was neat and clean. Thanks again.

Angelo Cuba

I went to text drive a car that I am helping to buy for my nephew. As i was asking question about the features of the car one of the sellers told me to shut up if I wanted to test drive the car.

Alina Yarakhmedova

We are so happy with our experience at this dealership. They really worked with us to give us the right price we wanted for our new car. Theo is wonderful, very knowledgable, and friendly. We didn't feel pressured and we could tell they wanted to genuinely help! Thank you Theo!!!

Rajiv Banerjee

"A" class dealership! Super nice people!!

Robinest RealtyCorp

TOP NOTCH! All the way-- seriously Mercedes Benz of Silver Spring has provided nothing short of a 5 Star experience. I just purchased my 3rd vehicle from them and highly recommend anyone who is seeking to purchase or lease a luxury vehicle - Make this Relationship Dealership your choice. A few folks to mention who made my experience the Best Buying experience - Sales Consultant, Lester Stanford, Finance Manager, Dorit Figueroa, Sales Manager, Keith Nichols, Finance Business Manager, Terrance Abrams

Isha Choudhary

Zero stars. My husband had a terrible experience at this location! They are not honest dealers. My husband was given a quote and the next day they raised the price by $1560. More importantly, the sales person and manager were unapologetic about the whole thing. If they admitted that they made a mistake, he would have been willing to pay the unexpected difference. This wasn’t the first Mercedes we were getting nor will it be the last. But we definitely won’t be coming back to this location. Didn’t expect such behavior from a luxury car dealership!

Michael Siddique

I bought my last Mercedes vehicle from this place. James McDonald was the sales person that I dealt with. James is a super good guy and I don't say that about Car salespersons, especially when it comes to used cars. Generally buying a used car is not a pleasant experience but James above and beyond to make me feel comfortable and relaxed. I ended up buying a slightly used vehicle, a dealer certified CPO with good warranty and I am very happy with my decision to buy it from this dealer. It is a full service dealer with a huge service facility located on Briggs Chaney Rd.

Carlos Santiago

Nothing but positive things to say about how you are treated here. They are absolutely an advocate for the customer and will fight for you to get you into the car you want. Purchased last 2 Mercedes here and special thanks to Ray and sales manager Keith for their tireless efforts helping get me in the last car.

A M

Bijan was awesome!! He helped us get a great car!

Oscar Monge

Not the customer service I was expecting from a Mercedes-Benz dealership. Came to pick up my vehicle and the ladies at the cashier were very unprofessional and had an attitude, again not the kind of treatment you expect from MB. I will definitely be taking my car elsewhere in the future.

Bill Rozier

Fast appointment.. easy loaner car.. perfect technical work and Mike Dowelling was an excellent Service Advisor... Great experience.. This team did Benz proud!!!

KIRT WILLIS

I sent a C300 to Chris Costlow and he did a great job from beginning to end. The follow up was a unexpected surprise. Thank you very much for the great experience.

Chris Get Strong

I purchased a GLE 43 2018 I bought the vehicle and traded in my 2016 truck at a fair value I was overalls pleased but I came on my lunch to finalize the deal to realize they needed 1000 down we spoke and got to 500$ and final 250$ things that were important to me in the deal was the question my sales man ask me James went to jay the sales manager and we had a deal gap , maintenance and wheel and tire , but found out though a rare event when I got a nail in my tire . I did not have the plan and it had been removed at some point. Now since the papers are signed and deal is done no one recalls anything about this including my salesman , no surprise I’m use to that part I was in the marines so I should know better then to trust a mans word now days . The solution to the problem from my sales man was just patch tire and don’t bother coming in. The dealership presented me a great competitive offer to resolve things and then when outlined in the event , dealership now sales offer from sales gm and gm are not conjoined, sounds like my sales experience all over again now with upper management see the attached pics of the offer now changed just like the first original terms . Keith and Jim are on different pages.I will not return to silver spring and will not use them for anything in future and I’m excited for my mom who just got and Audi due to the issue I experienced and think I will take my trade in future there also. See the picture with Keith’s conversation with me. Owner responded spoke with Jim still no resolution and my salesman gave a salesman answer.

Lesa Paige

Thank you O’Reilly for taking care of my vehicle. I sincerely appreciate all that you have done. I highly recommend O’Reilly. He’s a good communicator, follows through and my loaner vehicle was waiting for me upon my arrival.

Gy Williams

Came to get my normal service and Mr. Moonasign was my advisor. He really impressed me with his attention to detail, customer service and his attitude. Broke down what needed to be done. What was/wasn't covered under the warranty. Along with the items that could wait (Kid in college). When I make my next apt I'll tailor my booking around his availability.

David Williams

I found the sales staff to be extremely professional, knowledgable and courteous. My salesman in particular (Kevin Weeks) was outstanding. From the initial contact through the completed sale, he was a pleasure to deal with. I can see why so many people by from this dealership. I certainly know where to go for my next vehicle.

Yunlan Zhang

Price was changeable, when they fixed our car, and they said that they would charge 700 dollars more.

Randy Lapierre

They never ever ever answer the phone to answer a question at service. And if you call back they look at the caller ID and send you straight to voicemail. I stopped going to this location for about 3yrs because of that, I complained and nothing was done, I called today and they did it again. This location looks great but the staff...not so great. Too bad my old service guy Mike is no longer at this location. He was good. The service manager is good too. His staff and the service receptionist are horrible! I will never ever ever go to this location again!!!

Nikola Tesla

excellent service , very professional staff

Steven Holloway

Just bought a new Mercedes Metris van from them. My sales rep, Marcello, was able to shorten the delivery time by weeks. When our family vacation got moved up, he provided us with loaner van. Love the car and so far the post-sale service has been excellent. Glad to be a Mercedes owner again after 30 years and to have purchased our van from Mercedes Benz of Silver Spring!

Anwar Huq

This is my 3rd GL/GLS from this dealership and my sales agent has been Marcelo Via. Marcelo impressed me on the very first day when we met, a real professional, well informed about the vehicle, extremely responsive to your inquiries and a pleasant person to work with. Never has shown any pressure, which is a common thing customers experience for a sales person. We are also super happy with the vehicle.

Adeel Khalid Choudhary

We closed a deal for a C-Class, the estimated monthly payment for provided to us. Following day we cleared our car (that was suppose to be traded) and went to the dealership for the trade. After an hour of waiting the salesperson came back to us and said "ohh there was a mistake in the price given to you and it went up by $1560 and we don't have to honor the price given to you". Which in car market is considered very unethical. We wanted to be sure if higher management of " Mercedes of silver spring" endores such shady practice and to our surprise the sales manager instead of been apologetic came out and called us "unreasonable" for not agreeing to pay extra $1560. Mercedes Benz is a very reputed brand and such shady dealerships give bad name to them. They should seriously reconsider and reevaluate how they want to run their business or they will lose alot of clients.

Horace Holden

Always prompt and professional service.

Gladys Battle

I am very pleased and happy to have met Chiraz Salhi. She was very knowledgeable and user friendly. She explained each level of the sales transfer involved with a lease agreement. I left the Silver Spring location feeling very blessed, knowing that I will always use this dealership to purchase my cars!!!

Gregory Wrice

The service department at this location is horrible. Do not go here to get your car serviced. I went here last week to get my car repaired after it broke down. I spent almost $3,000 in repairs. And within less than 15 minutes of leaving the dealership my car breaks down again with the same problem. They did not take responsibility for misdiagnosing the problem and instead wanted me to pay and additional $2,600 in repairs. Horrible customer service. You are better off going to another location.

Venura Jayakody

Excellent Service !!! I dealt with many dealership in the past, but I have to say that this is the BEST dealership that I dealt with. I absolutely love Mercedes Silver Spring. I don’t think I’d ever get another dealership. I want to recognize and appreciate Chiraz Salhi for her help with my buying experience. I'd like to extend my special thanks to the Sales Manager, Carlos Arias, for his professionalism and willingness to work with me on my budget. Dorit Figueroa made smooth and effortless, She was very helpful. Next time you're shopping for Mercedes, This is the place to go. The team is amazing!!! I can’t say enough. Thanks Mercedes-Benz of Silver Spring !!!

Andrea Vieira

Very nice people

Hilary Hemmatipour

If your car isn't 2011 or newer you cannot get a loaner, then you can barely get an appointment for service.

Mag G.

Shane Van Dyken, thank you so much for your outstanding customer service. It was always a pleasure working with you. You are always professional and you take exceptional care of making sure my car service is completed successfully. I can’t say enough how appreciative I am and please continue to be excellent and the best at what you do. See you at my next car service. Thank you.

Joseph Robinson

GREAT SERVICE HIGHLY RECOMMEND!

Moiz Ali

Great experience purchasing my vehicle here. Mr. AJ was very helpful, informed and a great Sales person. Thank you

junior thorpe

I bought 2 cars from you and do all my service there but the company change everything up they won't look at your car if you don't have an appointment so go somewhere else the service there is very poor and the workers who use to give me good service is not there no more this complaint is for the serving department only

Kari DaProphet Bilal

Class service and care right from the beginning! I scheduled a Maryland Safety Inspection on a GLA 250 I purchased out of state. A service representative met me as soon as I pulled up for the appointment. He asked my name, and for the keys, and directed us to the waiting room. He said my Service Advisor, Thomas Grant, would be with us in about 5-10 minutes. Sure enough, about 7 minutes later, Mr. Grant walked over an introduced hinself. He explained that in addition to the Inspection, they would also take care of the open recalls on the car. He escorted me over to the rep who completed the loaner car registration, a GLC 300, and i was back on the road in less than 20 minutes! Mr. Grant called twice- once to update me on the service progress and later to say the car was ready. The pickup was just as smooth as the drop-off. My one question was answered very quickly and we were good to go! Without question, this was one of the best service experiences I've ever had! There's a camaraderie that exists between the staff, and they make the customer feel it too. Great service, great customer service, top of the line efficiency, and friendly folks to top it off! Thanks Mercedes-Benz of Silver Spring and Mr. Grant for a very nice experience! I can't imagine going anywhere else!

Sandra Thompson

Awesome

Mehdi Zare

Nice people work here, I had a great experience getting a car. The whole process took about 3 hours A-Z including all the paperwork.

Clinton Crest

If i could give them no stars i would. I am a general service tech still learning so I don't know much about transmissions. However they gave me a complimentary 27 point inspection which was cool. Come to find out not only did they straight up lie to me about the inspection, they didn't even list the issues I came in for, minus the transmission service that they probably only listed because of how much the cost was ($400), which were alarmingly obvious. After trusting them with my E-320 I pull off the lot to deal with what ultimately turned out to be a vacuum leak. So i pull over only to find out, that not only did they not tell me, they completely broke my air intake line that connects to the air filter. Seriously Mercedes!!!! Then they have the audacity to tell me I need motor mounts when I literally just replaced them less than a month ago. Moral of the story they tried to play me into a 5,000 plus dollars service quote when all I really needed was an oil change and transmission service. Again, do not waste your time or money here as they will bold face lie to you. I am completely unsatisfied and will never return here for as long as I live.

Faisal Ahmed

Fantastic friendly service and great waiting area.

Linda Williams

I visit Mercedes to see the Mercedes G- class suv. The staff was very Professional and helpful. Keep up the Great work Team!! I highly recommend MILEONE Mercedes of Silverspring for your needs.

Teron Moulden

Love the service, I will continue to take the drive for quality service.

sana naeem

Total waste of time. They bait and switch on you right before you sign off the deal. Very dishonest way of doing business.

T Grows

I contacted Mercedes-Benz Silver Spring, and Chiraz responded the same day. I scheduled a "look/see" because I didn't know if I wanted to buy. Chiraz gave me the details, and I liked what I saw. I didn't know I could take the car home the same day. What can I say, I don't buy cars that often, and that caught me off guard. I was able to leave my old car, which I decided to keep, on the lot and picked it up the next day. Dorit walked me through the final process which was very clean cut, no games, and no frills nor thrills. I got what I paid for, and I'm good with that.

Salim Akdogan

This place is amazing. Excellent attendance and service. People working here is very professional and helpful. I am very happy to be in here.

Zonara Choudhry

If I could give zero stars I would. My family member went to trade our vehicle which we had gotten a quote for the day prior. After clearing out the car and going to the dealership he was told the price went up reasonably and that the dealership didnt have to honor the price given. Not only that but he was treated terribly and spoken to very rudely by the manager himself and told "you dont have to buy a car from us we dont have to honor the price we told you originally" mind you this we are repeat customers. Instead of apologizing for misquoting him and being rude he was then told that he was being "unreasonable" for not wanting to pay more. I shouldn't be surprised the experience we had in 2017 wasn't much better. This dealership should reevaluate the way the treated their clients. Will not be returning nor recommending this establishment to anyone. PLEASE AVOID THIS PLACE AT ALL COSTS.

Rachel Marie

I had recently gone to Mercedes of Silver Spring, MD to purchase a new car. As always I was very nervous to pick out a new car- wondering how much money I would spend, how much time it would take and if they would even have what I wanted. I was so incredibly pleased with my whole experience! Elias Costianes and King immediately greeted me as I walked through the door and made the whole process so comfortable! I highly recommend if you’re considering purchasing a vehicle that your go to Mercedes Benz of silver spring!

Cameron Ross

Chiraz Salhi and Keith Nichols were warm and welcoming from the moment we walked in the door I knew this wasn’t going to be a typical dealship experience. Chiraz was able to locate the exact vehicle I was looking to lease and gave me very clear guidance on pricing options so I didn’t feel blindsided at all through the entire process. I left the dealership the same day and could not be happier with my first car purchasing experience. Thanks Chiraz!

Karen Dennis

I have always had a great experience at Mercedes Benz of Silver Spring. I have acquired two vehicles at this location thanks to Mr. Darryl Minerve, my salesman. He is professional, knowledgeable and very helpful, and makes the car-buying experience easy and quick. He is always responsive to messages about my car that I have left for him. I would recommend Darryl Minerve to family and friends. Additionally, the service department is top-notch.

Lezlie Colbert

Excellent customer service. Visited this location with my spouse to purchase a vehicle. King was our salesman. He was very attentive to our needs and walked us thru every step of the process.

Ronald Baker

When I brought my CLA250 into Mercedes-Benz of Silver Spring I was greeted immediately at the service bay by a gentleman who directed me to Mike Dowling, my service representative. From the greeting to the review of the door dings my car suffered, Mike took extreme care to not only document with his tablet, he stepped me through the process. Mike Dowling touched base immediately with the repair technicians and got the ball rolling assuring me that the repairs would be started and completed by the next day. Mike set up the loaner car connection with Enterprise Rentals and they came to the dealership to pick me up. Mike Dowling contacted the MileOne coverage rep to confirm coverage of the repairs and followed up with an e-mail to me. Professional from beginning to end. Mike was awesome.

John Hopson

Long wait if you don't have an appointment, they are working with me

Blanca Herrera

Dropped off my car at night on 11/17/17 had a service appointment on 11/18/17 at 8:45am for service B it was 2 pm and I still did not hear anything from the service department stating when I should pick up my vehicle or even if it was checked in. I usually get a text or email none of those were sent to me. When I called the service Deparment the person who answered did not seem to be aware my vehicle was there or if it had been serviced already, she transferred me to the service manager to have him check on it. After speaking to the service manager I got a feeling my vehicle was just sitting in the parking lot still parked and not serviced yet. I asked the service manager would it be ready by 3pm he assured me it would. When I picked up my vehicle no one explained to me what was done to it I had to ask the cashier what exactly was done to it concerned if everything was fine with my vehicle. Finally paid for the service when getting in my vehicle I discovered they had not vacuumed my car which I thought well I did not bring my car in for a car wash anyway but it felt unpleasant because I know in the past it has been done. I was not going to write a bad review until my husband told me yesterday he popped the hood he discovered oil spill close to the air filter. I expected more service from a luxury dealer not the kind I received if I wanted just any kind of service I would have taken it else where. I will not bring my business back to this Dealer will try a different MB Dealer. Don't know what happened years ago this Dealer was great and I had recommended it to my friends but not anymore.

Walter Johnson

Atrocious. We just returned a leased vehicle, and were thinking of replacing it. We've purchased from this dealership in the past, when it was Herb Gordon. At the time, sales and service were pretty good. The years have taken their toll. We came into the parking lot, and looked for a handicapped space. They had a bunch! But every handicapped space but one was taken by dealer's inventory! Is that even legal?? Or are they sending a message to people with disabilities? "Stay away, we don't want your business." Well, we overlooked the implied message, parked, and went in. There, the message was much more explicit. We walked around, looking at vehicles for 20 mins. Not one person came over to talk to us. No one greeted us. No one spoke a word to us. A couple of salespeople deliberately looked away when their eyes met ours. Okay, in contrast to the Catonsville Mercedes dealership we recently visited, you folks don't want our business . Don't worry, we won't burden you with it. Disgusting experience.

Tim Richardson

Only reason 4 out of 5 is i haven't bought anything from them. Tho with my job dutys as a tow truck driver. Very nice. Friendly

Ahsen Ramadan

Rude customer service. They bait and switch right before the deal is signed. Avoid!!

Tarik S

Gorgeous dealership with friendly staff. Why did no one know where my girlfriends car was parked when we came to pick it up after getting serviced? Minus 1 star.

Suazo Suazo

Let me start off by saying the Service Advisor Michael Dowling and Adolfo Sorto the Mechanic have been more than helpful. They have gone above and beyond everytime I bring my vehicle in. I have had the worst experiences with dealerships and getting my vehicles serviced, but I have received nothing but professional and friendly service by Michael and Adolfo. I am very picky with the people I let work on my vehicles as it is hard to find someone knowledgeable and professional that knows what they are doing. If you are looking for the best look no further this duo will get you on the road in no time!

CB Lin

Bought a certified C-300 and had it serviced for a brake bearing issue which caused the rotational noise. Service manager Tom Rodkey was very helpful and he was able to test drive the car / identify the possible root cause very quickly and scheduled the repair service immediately. The technician and consultant Robert Marr are also very knowledgeable and professional. Very happy with this service department and overall had a good experience with this dealership.

Marvin Fairclough

Mr. O’Riley was a great help made my experience worthwhile at Mercedes Benz silver spring

Chris Walters

Take your car here not Catonsville, they will treat you fairly and are honest.

joselyn Mejia

I’ve had such a horrible and exhausting day my brothers car had to get towed and we live in Arlington VA and the closes place we could tow it to was silver springs and they wore so nice even thou we didn’t get it serviced there because we got another tow truck to pick it up from silver springs to Alexandria. Anyways SARAH was very helpfully and she made it stress less and stress free to get places we even got a shuttle to go eat we had not ate all day because waiting for tow truck.. even thou I’m not sure how the service is there but for the first time walk in for help they helped thank you

Lucho H

Came to pickup parts , could not find them on-line. Ordered them over the phone. At the desk there is 3 people in the line, and I am waiting for 40 minutes now . One person serves the desk. Unbelievable ! Still one person ahead of me, and the guy behind the desk is gone for 10 mins now. Cmon MB people, you can do better!

draco thek9

I purchased a GLE 43 2018 I bought the vehicle and traded in my 2016 truck at a fair value I was overalls pleased but I came on my lunch to finalize the deal to realize they needed 1000 down we spoke and got to 500$ and final 250$ things that were important to me in the deal was the question my sales man ask me James went to jay the sales manager and we had a deal gap , maintenance and wheel and tire , but found out though a rare event when I got a nail in my tire . I did not have the plan and it had been removed at some point. Now since the papers are signed and deal is done no one recalls anything about this including my salesman , no surprise I’m use to that part I was in the marines so I should know better then to trust a mans word now days . The solution to the problem from my sales man was just patch tire and don’t bother coming in. The dealership presented me a great competitive offer to resolve things and then when outlined in the event , dealership now sales offer from sales gm and gm are not conjoined, sounds like my sales experience all over again now with upper management see the attached pics of the offer now changed just like the first original terms . Keith and Jim are on different pages.I will not return to silver spring and will not use them for anything in future and I’m excited for my mom who just got and Audi due to the issue I experienced and think I will take my trade in future there also. See the picture with Keith’s conversation with me.

obvust 33

My customer experience with MB of Silver Spring was smooth and to the point. I purchased a new vehicle a few weeks ago and the salesman, Mr. Kane, was professional and knowledgeable of the car in which I expressed interest. The negotiation was simple and to the point, and I feel like my car-buying needs were met. He was very patient in responding to my numerous questions, and the finance staff I worked with to complete the purchase were friendly as well. I would definitely send my friends and family to MB of Silver Spring.

Sharren Lewis

The service at MB Silver Spring was exceptional. My salesperson, Khalil was professional, knowledgeable and helpful in the purchase process. I would definitely recommend him in the future.

Ping Wang

The services at this dealership are really going downhill. Earlier this month my car's 50K (A Service) maintenance was due, and I also wanted to fix a small dent. So I called the service department of Mercedes-Benz of Silver Spring on January 13. Because nobody from the service dept answered the phone, the operator transferred my call to the service manager and I left a message in his voice mailbox. I also used their text service, but it turned out the agent responding to the text is off-site and knew nothing about how to coordinate dent repair with maintenance. After a series of useless text messages, the agent promised to have someone from Service dept call me. A week later, after I have completed the maintenance and dent repair at another dealership, I texted back to tell the agent at Mercedes-Benz of Silver Spring that no one ever contacted me. That agent replied that they are off-site and have nothing to do with on-site staff and suggested that I call the on-site service staff directly (what a hilarious response! I should have framed it!) The text function is a total waste of everyone's time. The service manager was irresponsible, not answering calls and not returning my voice message over a week. The services at this dealership are really going downhill. The cause of this problem is poor management. This dealership has enough service staff and their business is not that busy (they always say they are overbooked, but if you actually go see, there are not many cars in their workshop. Compared to other, bigger dealerships in the region, this dealership is not at all busy). The core of the problem is the managers there don't know how to develop and enforce operational procedures that prevent customer requests from falling through the cracks. Managers must manage, please!

RAQUEL ZAVALA

We always have a great experience at Mercedes Benz of Silver Spring! Our sales person, Julian Thornton, was extremely helpful throughout the whole process! Julian is very friendly, professional and patient. He showed all the vehicles we requested to ensure we were happy and comfortable with our choice! We highly recommended Julian !

Mercedes Wormley

Thinking this will be my to go to dealership for great service, I decided to have my car towed to the Silver Spring location for a pop tire although I reside in Gaithersburg. Any who everything was going great at first. My service guy at the time was Mike S. Communication was well, he was very responsive and etc. Mike informs me that my car was due for a recall, so he asked if I mind the recall being done while replacing the tire so I said sure. I received a call by Mike my car was done. So I picked it up by the end of day. Here’s why I gave two stars. My car was already on and waiting for me. Once I pulled off heading home, a message popped up on my command screen saying you have 3 minutes to turn your engine on or command was shutting off which was weird because I was driving. Next message comes saying shutting of in 10 seconds and it does just that. Afterwards the screen would open and then close continually. I called Mike S. explaining that my command was not working properly and it worked perfectly fine when the car was brought to Mercedes. He said it sounded like the tech may have triggered something with the wiring while doing my recall. He told me to bring it back. I was given a courtesy car and how I was treated was awesome. I get a call my car is done. I get my car and the problem is not fixed!!! Mike explained they fixed the knob that controls the command, but not the command system itself. I explained the point of bringing the car back was to fix the system not the knob. I even showed him a video of what the screen was saying and how it continuously open and closes on its own. Mike proceeded to tell me that what was happening was nothing that they did and it most of been a coincidence that this problem is coming up. He told me they can take a look at it and fix for $1200. $1200 was steep to fix the command especially when it was working fine a few days prior. Not only did Mike not further assist or take accountability for what was going on with my car. I inquired about the blue tooth connecting to the music on my phone and he told me because I drive an “08” I should just buy a new Mercedes if I want music to be connected from blue tooth. I have never stepped back into Mercedes since then because I’m afraid of what type of experience I’ll get it again. Oh my command still don’t work!!

Sifooz K

Totally disappointed with the service and very rude customer care system..

Michael Adams

Had a great service experience with O'riley Moonasingh at the Silver Spring Mercedes. He provided quick and detailed support for my visit.

OKSANA SHEVCHUK

Just bought a dream car for my gf. Honestly I could be more accosted for her. The all team was amazing, starting from the King (sale person) to Steve (sales general manger) and also Elias the department manager, they all made our day. Been very helpful and professional and we couldn't have asked for a better experience. This really was the best start to my memorial weekend that didn't start off great. I would definitely recommend anyone to work with their amazing team.

Saadia Gooding

Today I met with the Concierge/Vehicle Specialist Merlin for a review of my vehicle. Not only was Marilyn very knowledgable she was AWESOME!!! Mgave me great tips on using my navigation system, Sirius XM functionality, the different driving modes and even suggested to download the Mercedes Me app. Wish I could have rated Merlin 10 stars!!! I would be remised if I did not mention my sales consultant William Rutherford. William has an infectious smile that lights up the entire location. There was never any pressure but great customer service given by William. Even after my purchase, William communicated with me to see if I had any questions or concerns with my new purchase. Top notch service as a whole from the entire staff there at Silver Spring!! Love, my new car!!

Nina Liakos

Friendly staff. Beautiful dealership. Great free coffee! Meticulous customer care. Comfortable waiting area.

Travis Winters

I recently bought a new Mercedes from this dealer and I was impressed with the entire process. The sales and finance department was excellent and my car was delivered in pristine condition. It was spotless on the inside and out. It smelled great and looked as if it just came off the production line.

Q.T. Harvey

One of the best car buying experiences I’ve had. Theo Vamos was awesome! Very professional, courteous and extremely knowledgeable about the vehicle I wanted to see. I had been looking for a car for weeks and he sealed the deal for me. If you’re looking for painless car buying ask for Theo!

Sharon Williams

It's a very nice place to buy a car. The employees are very friendly and knowledgeable ready to help make your whole experience a great one.

Rhonda Ramsburg

I wanted to share that I have had a wonderful experience with this dealership. My salesman was Theodore Vamos and he was very professional and helpful. The dealership took care of all my needs and even went above and beyond when my new used car had a belt issue. They made sure everything was taken care of and went that extra mile. I also watched how the staff/sales interacted with each other. They all seemed like a well oiled team. I highly recommend checking this dealership out. I know when I purchase my next car I will be coming back here. I even live an hour away (53 miles) and made the trip!

andrew abankwa

I would recommend this dealer to you if you want to get the best deal on a Mercedes Benz. Excellent customer service, they go all out to get you the best deal. Special Shout outs to Darryl and Terrence.

Gene Preston

Over a 12 year period Chris Costlow and Mercedes of Silver Spring has earned my respect for exemplary service and great customer care. This week , I am returning for another service and know that my car and I are in good hands.

Armia Gebrael

I am so impressed of how fast Celestine Lovence responded to my concern after I purchased my car . he really handled my concern in a professional and fast way . he answered all my questions and I am happy now . I totally recommend this place specially with Celestine Lovence

Trey Zelaya

Worst experience ever. This dealership has the most unorganized and most unprofessional employees. Our new AMG SUV had work done by them and couldn't be more disappointed with the management of this facility. The most professional person was the receptionist. Whoever in management is above Adam in service dept should really pay attention to how him and his staff treat clients who trust them with their luxury cars. I still love my car but for now on I am working with another dealership. Don't waste your money with this staff working there. Sorry Mercedes of Silver Springs...i gave you multiple opportunities to fix the issue. My experience was embarrassing and I felt insulted.

Cheri Moonasingh

Great customer service from O'Riley. He is knowledgeable and professional. He keeps me informed of progress and status updates. He explains so I can understand and I appreciate his time and effort.

Mouhamadou Ba

I had to come there to replace my car key. I was given the wrong information over the phone so I was understandably frustrated when I got there. My service advisor, Mr. Christian Gonzalez, alleviated all of my stress and got me the proper information and really helped out in get me on the right path. I came in upset and left feeling like all this money I spend on this damn car is worth it. He even called me a car home. Definitely top tier service and I am thankful for him. Thank you Christian!

randy11726 .

Very disappointed in the loaner service management. No longer going to do business with them. I had a loaner while my car was being serviced and a small rock chipped its windshield. They forced me to pay over 800 dollars to replace the whole windshield over a chip the size of a quarter. I believe that was extremely excessive and they should cover damages outside the customers control like a rock chip on the highway. They offered no alternate options or “mercy” of some sort. Beware if you use a loaner at this dealership. Take your car and money elsewhere.

Zefanya Rampengan

Great & friendly staff! It was my first time purchasing and they were super patient and helpful through the whole process, as well as knowledgeable about the cars.

Reba M

Processing our payment was very difficult...Communication with management was very disappointing. Hopefully we didn't get double charged.

Heather Kang-Dull

The service team at Mercedes Silver Spring is stellar. I had a problem with my rear passenger seat not clicking back into the upright position after being down for cargo. Of course, I was swamped that day so arrived late for my appointment. I sheepishly asked the guy checking in my car if he could take a look at my issue and if someone could just fix it quickly so I could avoid the whole drop off car/get loaner/pickup car circuit. He referred me to a service adviser who said that he would get the shop foreman who promptly came over. After attempting to "pop" the holding piece back into place, he said he had to take it to the shop and would I wait in the lounge. He promised he would be back in a jiffy. I said sure and made a few calls while waiting in the lounge. A half hour later, my service adviser Mike Dowling handed me the keys and I was on my way back with my car completely fixed, washed and vacuumed!

Zena Xenae

My sales guy Mohammed was great and very patient, I picked out my car and was all ready to go but I had to wait for paperwork. Mohammed was off the day i wanted to pick up my vehicle so i spoke with his manager he told me my car would be ready for pick up and Mohammed would be in at 1 the next day. I get there at 1ready to finalize financing , and no one can find the keys to my cars, turns out the Owings Mills location had sold my car and picked it up . I had to buy a car for 3,000 more and a yr older they wouldn't even discount the price. First time I ever cried while buying a car So I've been in this vehicle for 4 months and the tires are bald already had to kick out an additional 1200. For them. The tire plan is a joke. I will say that Silver Springs service dept is way better than Owings Mills however gheez, . After completing chemo I just wanted my dream car this a nightmare. Btw if you plan on traveling with 4 pol and luggage dont buy gla250 it only holds 1 damn suitcase found that out the hard way Christmas

Jaspal Khillan

Marcelo Via is fantastic. He was a great help in getting a good deal on my C300 and also maintained follow up after I took my car. Recently I went for my second service and I happen to see him. He provided me great information about the various service packages which ended up saving me great deal of money.

Megan Lineberry

My friends were promised a set monthly payment price for a C-Class, but when they went to the dealership to do the trade (which had already been cleared), they were rudely informed that the agreed upon payment had increased by $1560! The sales rep made it clear that not only was the dealership not willing to honor the previously agreed upon payment price, but that there was nothing that said that they "had" to. The sales manager then proceeded to tell my friends that they were being "unreasonable". I am completely shocked that a Mercedes dealership would flagrantly disregard basic customer service etiquette and and disrespect their customers like this. Repeat customers, no less! The payment discrepancy is the fault of the dealership, not the customers. It's wholly unreasonable for them to expect my friends to just accept this increase without some conversation (which in no way should have resulted in my friends being insulted). When a business makes an error, it's their responsibility to fix it, and not at the expense of the customer. This seems like a basic "bait and switch" tactic, which should be beneath a luxury brand. It's a ploy I would expect from a low-level used car dealership, not Mercedes. Please consider going elsewhere if you are considering a the purchase of a Mercedes.

Andrea Moore

Exceptional Roadside Assistance. Darrel Fenton is an awesome road side technician. He provided a level of customer service that I will never forget. My car wouldn't start so I called Mercedes Customer Service. Started receiving tons of calls regarding providing service. When Darrell called me, I was at my wits end because I had been given false information from a third party. I explained my situation to Darrell and he immediately began educating me on what the process should've been. He told me exactly what to do. Because of his graciousness, I was refunded the charge from the third party. Darrell let me know that he would keep me updated throughout the process until he arrived at my location. Darrell reinforced that there are still decent, genuinely nice people in this world, who aren't looking to get over. I let Darrell know that I appreciated all of his help, knowledge and experience and most importantly, his integrity through this process. When I need a battery for my truck, I'll definitely call Darrell. If you're ever in need of road side assistance, Darrell is the man!

Christopher Lee

I worked with sales advisor Jason Rayner. I went in knowing pretty much which model and options I wanted, and Jason did a search of MB inventory up and down the east coast. When nothing came up, he worked with me to place a factory order. The process was seamless, and it ended up taking a couple weeks less than I had anticipated. Jason was extremely knowledgeable about the features and was able to help us select various options. He also kept in constant contact with us, even after we placed the order, to provide updates. I would work with him again, should the need arise.

Jonathan Quigley

I bought a used 2012 Hyundai Sonata from Julius. II drove from Harrisburg PA. Initially it was one of the best car buying experiences I have ever had. They were prompt and thorough with every aspect of the sale. They gave a 12 month 12000 mile warranty with the vehicle and said if anything arises to call them. I took the vehicle on a test drive and everything worked as it should. Unfortunately for me the rear vision camera when backing up stopped working and the cruise control stopped working. I called Julius and he said oh it won't be a problem take it to your local Hyundai dealer and the warranty will cover it. I did just that. They informed me the warranty claim was denied and I had to cover the diagnostic fees out of my pocket which was over 100 dollars. I called Julius to explain this. He told me he would speak with his manager and get back to me. It has been 3 weeks and I have heard nothing. My problem with this is, don't say you'll take care of something and not hold up to your word. I would have never thought with the service I received when buying the car that something like this would have happened. As the saying goes dealers will tell you anything to make a sale. Very disappointed, would give 0 stars if possible.

dominique martin

I expected purchasing a car from out of state to be very time consuming and difficult but it wasn't at all. William Rutherford was my salesman and he went above and beyond to make sure that everything was taken care of on his end. When I came in town all I had to do was give the remaining of the down payment and I was leaving with my car in less than an hour. I highly recommend Mercedes-Benz of Silver Spring! Very professional and William was very knowledgeable and helpful. Thank you so much again William I really appreciate it!

Jordan C

My name is Jordan Cotturo I am absolutely sad to make this review as I used to work there when Enterprise was doing there rentals. Since working there I decided to buy a car there and I got great service at the time I bought the car. But after that there service department has been horrible I have called several times to make an appointment to bring my CLA250 in and every time I call I get transferred directly to an answering machine that I never get a call back from( I must have left 5 messages). Finally when I called I got though to one of the ladies in the back the makes appointments to bring cars in, and I explained to her my car was having problems starting and that I was able to get it to start could I bring it in for a service. Her reply “do you have a ride out of here” I bought a brand new car there and I was told I would have a rental if I needed one so I asked her do they have any rentals available she put me on hold, then without coming back to the phone just transferred me to another answering machine where I left my name number and the problem I am having, it have been 2 weeks still NO response I had to take my car to JRS auto repair because they have no customer service and it’s a shame my car should be under warranty. Feel screwed by Mercedes of silver spring. Taking my wife to Euro motorcars :(

Brains n Bossa Nova

I am a long time customer of this dealership and was still very happy with my previous MB truck that I purchased from this location. But it was several years old and after receiving some promotional information, I decided to stop at the dealership just to “look” around. I was assisted by Khalil who walked me through all of the changes and features of the new trucks. He listened to my likes, must haves, and dislikes and was able to find a truck I could not say “no” to and worked the numbers so that I walked out that evening with a brand new truck that had all the bells and whistles that keep me in a Mercedes. It was a pleasure working with him and he made sure that I had an excellent customer experience. Honorable mentions for Greg, Dorit, and Trey who all helped round out my memorable experience at Mercedes Benz of Silver Spring!

Jim Jones

I own a 2016 E350 which I purchased new at this dealership but never had it serviced here because of the known poor service department. Unfortunately, yesterday evening I hit a deep pot hole which ruined the RF tire. Not many tire dealer stock Michelin tires but this dealership had them so I decided to purchase the tire here, Bad Mistake!!. I made an appointment and was given the approximate cost and the time required to install the new tire. It took the service department over TWO hours to mount the new tire (I was told less than one hour) and it would have taken another one hour for the complimentary car wash, so I skipped the car wash. Regarding the cost, it was about $100 more that what other Michelin tire dealer were quoting but I would have to wait 1-2 days. The actual cost was about 15% more than what the service department quoted when I made the appointment. May be the price of a car is more competitive here but the service is very poor.

Tony W

Salesman is friendly and the manager is good too. Didn't spent too much time on negotiation. I would recommend this dealership to friends and family.

Brittany Smith

Excellent service. I was sold a CPO C300 by James Mcdonald and he was very patient, knowlagble, and honest. I’m so happy with the service provided and my new car!

Lenworth Henry

They have really improved this place since I've last been. Very nice lobby, with coffee and free snacks. The prices have much improved and I can't believe they actually did a job for less than the estimate when they found the problem was simpler than another shop had diagnosed. I had been so opposed to Mercedes Benz dealers as of late, that it was refreshing to see them trying so hard. I will go there again for repairs because there are just some things the dealer can do better.

Bryan Kim

A+++ service. This was my first time using Benz service and it was great from the check in..to the check out process. I requested for a loaner and made an appointment around 10 am and got my car back by 3:30pm. My SA was Mike and he was very sincere, professional, and efficient. Great customer service. Didn't get the name of the SA who got me the loaner but she was very courteous and efficient (already had the loaner waiting for me while I was checking in with Mike).

Aderemi Ajayi -MDH-

Jason Rayner, my sales agent is awesome, he is not only very patient but also very knowledgeable about the car. He took his time with us both during the test drive and after, answering all our questions intelligently and accurately with the option to call him back for additional questions if any afterwards. He is simply the best and I strongly recommend him to anyone interested in buying a car at this dealership.

Doneyda urias

I bought a 2019 GLC 300 Coupe. William Rutherford is the best! I had visited the dealership before and met with him. I test drove but wasn’t fully ready to commit. William stayed in touch until finally I decided to go ahead and get the car I want! I came back on July 7. He remembered us and our conversation. We ended up deciding for the coupe that was in the showroom! We test drove it and fell in love. We traded our 2006 GMC Yukon Denali. William made the entire process easy and enjoyable with his very calming and easy going demeanor. His attention to detail and customer service are excellent! We were there for a couple of hours. The team was grilling hot dogs and burgers which we got to enjoy as well. They get extra points for feeding starving customers

Johnny Money

Bottom line up front .. what I share here is what you expect when you buy a Mercedes and these folks delivered! The rear defrosters on my certified 2015 E350 weren't working. I purchased the car in May and had no reason to use or check the defrosters. Long story short ... They investigated and found the vehicle had window tint removed incorrectly prior to them receiving the vehicle and that damaged the rear defroster grid. They fixed it under warranty and the cost was $0.00! I was given a loaner for the duration. No quibbling, no negotiations, just made it right. Kudos to Robert and the rest of the sales and service team.

Toni Byrd

Outstanding as always. I have been a customer since 1988. My service advisor is Chris and he knows Mercedes Benz. I trust him with my life. I appreciate the attention to detail and excellent customer service. Can't say enough great things about Chris and the caliber of service he provides on behalf of the company. Thank you Chris and Mercedes of Silver Spring!

Elvia Sandoval

After my car was serviced rather than driving the car up to the lobby I was instructed to walk over a block to retrieve it. The customer service was subpar and the overdue service notification wasn’t even removed from the car. Additionally, I was mailed a letter stating that if I choose to trade the car in they would offer $22,600 but when I went to the dealership the offer was not honored. It was just a gimmick to get me to come in. We have bought over 4 cars there and would think they would have more loyalty to their customers. Instead they lost a sale over $1000.

rashmi rastogi

Kevin Weeks is an excellent sales person. He is customer-focused, very experienced, knowledgeable, and professional. Kevin will go beyond to ensure that you get the car you really want. He provided excellent advice and answered all the questions We had. I would HIGHLY recommend him. Initially We we’re finalizing GLE 350 2016 model which we test drove. He also informed us about the redesigning the whole model and the GLE 350 of 2020. We test drove and fell in love with the newer Benz, cane back home without purchase. He pursued and got the 2020 model and the features we wanted in our new Benz. I really appreciate his efforts.

Official Yacouba Keita

Horrible customer service! I called this morning in order to set an appointment to get my car plate mounted. The agent on the line puts me on hold to take a different, and after that, he comes back on the phone, ask me what my issue was, then say “Call back so that another agent can take care of you” and he hangs up on me. I would never recommend anyone to ever work with that dealership.

Maureen Farace

Purchase quite a few new cars from this dealership they got angry because I went to a different Mercedes dealership and bought a GT Mercedes they told me they would never allow any of my cars to be serviced at the dealership

Kay Primas

James McDonald is an excellent sales person. He is customer-focused, very experienced, knowledgeable, and professional. James will go beyond to ensure that you get the car you really want. He provided excellent advice and answered all the questions I had. I would HIGHLY recommend him.

Satish Malhotra

Excellent experience.

Angel Aguilar

I am leasing my Mercedes C300 2015 since November 2014 and it could have been the worst decision ever made by doing it at this location. The sales representative provided a great customer service, explained everything in details and helped me as much as possible. However, Mercedes-Benz of Silver Spring Service Department is horrible, the worst of worst. I had to take to take my car because the touch pad was not working and all fluids on my car were low! I am only 23 years old and I decided to lease a Mercedes because of their luxury cars and "great customer service", but if I knew that I was not going to be equally treated just because of my age I wouldn't have done it. It is a tremendously stupid policy that every time I will be taking my car for service I will have to wait around two hours for me to get a loaner car from enterprise; when any other consumer that's older than 25 whom could be paying the same amount as me get treated a lot better by giving them a loaner car from Mercedes. And the worst part is that I am paying almost $1000 for maintenance for my car and not getting full customer satisfaction. I'm very upset on how such well know company as "Mercedes" discriminates buyers by their age, but yet again they don't discriminate when we are buying it. They are willing to sell you a $40k+ car but don't let you borrow one of their loaner car!! Again, their customer service is really bad and the Service Manager is the worst one there. I WOULD NOT RECOMMEND ANYONE IF YOU ARE UNDER 25 YRS TO BUY/LEASE A MERCEDES. AND IF YOU ARE OLDER THEY DON'T KNOW HOW TO TREAT PEOPLE PROPERLY. I KNOW MY FAMILY AND FRIENDS WILL NOT GO TO THIS LOCATION.

Sumon Agarwala

Elias and Marcelo were everything different than what I expected from previous dealers that I have dealt With purchases of automobiles in the past. My wife and I were very impressed with very few back-and-forth Conversations to get to the price and get to the bottom line quick. They were always available to talk when I Called.Gave a very reasonable number on my trade-in. Paperwork was done ahead of time.. I live two hours away and they delivered the car To the hospital which was 40 minutes away from my home at last minute And didn’t complain about it because my father-in-law had to go to the hospitatook my trade-in back ,paperwork was done ahead of time very fast process and clean. Unparalleled.Cheers to them.

leprimad .

Purchased a certified pre-owned 7 months ago and now i have $2,000.00 in services that are not covered. Be careful with the sales persons, make sure they aren't selling you poor parts on your car. I feel duped, my confidence in MB has been shattered. Never again.

Marcellus and Tenille Wade

Everything was done so professional. The wait time wasn’t too bad but more so than anything, I am even more grateful of meeting O’Reilly because he was helpful with everything I needed. So if anyone needs help make sure you visit the Mercedes Benz of Silver Spring and ask for O’Reilly.

State Restoration

There are two individuals at this location that have earned my upmost trust and respect. Elias and Pascal. Elias is who I initially started working with and he helped me choose the machine I wanted (which wasn’t easy mind you). You could say he has the patience of a Buddhist Monk. Any question I had he went out of his way to answer promptly and efficiently. Furthermore, I live in PA, and Elias arranged for one of his men to deliver my vehicle. I would have recommended this location because of him alone but then Pascal took over from there, delivering the machine and teaching me about the Mercedes’ controls and functions. I would recommend this location because of the fantastic customer service and the experience I had was the most pleasant auto-purchasing experience I have ever had. I wish I had a third thumb so I could give them three thumbs up!

Hanh Rachefsky

I made an appointment online for my 2015 ML350 in for routine service. Thought I need a B service, so I requested for B service. My online appointment is at 10AM. I brought the car in at 8:30 AM. The service consultant his name is O'Reilly Moonasingh told me that he will call me to let me know if there's any other works or will confirm the service needed. He did, however gave me an estimate of a B service price at $849.00 By 3:30 pm, I called to check to see if my car is done, I received a text message at 4PM letting me know that they're still working on my car and it will not be done the next day, and also told me that if they come across anything that need to be done, they will let me know. I asked how long it usually take, he texted back and said 3 to 4 hours but they do have other cars to work on while working on my car. I asked them if I have appointment at 10AM, and if it takes 4 hours, shouldn't it get done by 2PM? O'Reilly called me and explained that appointment that made online doesn't mean it would secure an appointment until I see him in person, I told him that I did see him in person at 8:30 AM. He then said "I'll see what I can do" Anyway, he called me at 6PM and let me know that my car is done and that they'll be closed by 6:45 PM for pick up. There's no way I can get there in 45 minutes, so I told him I'll pick up the car the next day. When I come to pick up my car, I paid for whatever it said on the invoice. But when I got home, I saw that they charged me for 40,000 miles "required service" but the milage in my car was only 29,000 miles. I called O'Reilly and question him about the charges, he started to tell me that "I explained to you that your car is a 4 years old car, and it's normal to do a 40,000 miles service on a 29,000 miles on an old car". I corrected O'Reilly that my car is only 3 years old and also there's never was any conversations or discussions about the age of my car or the mileage when I drop my car off and he had never called to discuss about my car so I told him that apparently he just made up the conversations or get my car mixed up with another car. He then gave a very bad attitude saying that "so why did you agreed to pay when I gave you the price?" I told him that because I didn't understand what involved and what needed, and I told him that I trusted Herb Gordon to give an honest service. He then said it's even normal to do a 40,000 miles service for 20,000 miles. However, I told him that for whatever services they did on my car, I can't see to verify. But the only thing I can see is that they listed exterior washed and interior vacuum. I told O'Reilly that I see no signs of the car being washed or vacuumed. He then gets really upset and said raised his voice "I am going to let you to talk to my service manager". I told him "it was my mistake that I trusted Herb Gordon but after this I don't think I will feel confident to bring my car there for service in the future". O'Reilly said " you agreed to pay and already paid. There's nothing I am going to do" and hung up the phone. I don't know if Herb Gordon knew how O'Reilly's attitude toward customers? I thought if I called and talk to O'Reilly about a possible mistake or un-nessary works being done on my car so it can be avoided in the future, but O'Reilly didn't take it at constructive way, he's being very defensive, came across as dishonesty and covering up his less at-tentative and care to customer's needs. Honesty is the best policy!

J R

The level of customer services is unparalleled at Mercedes-Benz of Silver Spring. This was our first experience and our salesman and staff did their best to make our experience extremely satisfying. Tony Zelaya walked us through the whole process, test driving, looking at several model options, and financing, and he did it using his expertise of the Mercedes Benz brand. Additionally, Tony provided one of the best, if not the best, customer service that we have seen; he was attentive, helpful, and genuinely interested in providing the best options and value to us. Another person that provided excellent service, and was extremely accommodating to all our questions and concerns, was Jay Son. He was very patient and forthcoming with all the details of our purchase, and was able to ensure that we walked out of the lot with the vehicle that we had our heart set on. If you are looking at Mercedes Benz as your car of choice, I highly recommend paying a visit to Mercedes-Benz of Silver Spring.

Patrick Campbell

Great experience with the service department led by Tom Rodkey. This place will handle any concerns you have with service and repair. They helped me out with a warranty concern and I'm happy that I was able to work with them to resolution.

Elisabeth Kim

The customer service was fantastic! Thank you, King Lenoir, for doing your best to give my family and me the best. You explained to me my new car features and how they work very well. Thank you for being so pleasant and making the experience of car buying worthwhile!

Lauren Sakalos

Just wanted to write regarding my recent experience in December with Ashlee Walton & Keith Nichols, everything was extremely smooth and easy. I really enjoyed the experience after having not-so-good experience at another dealership. Ashlee was extremely helpful and knowledgeable as well as Keith, between the two of them - they were awesome to work with. I will recommend MB of Silver Spring to others and continue to shop there in the future! Thank you!!

Laqué Lex

I would like to start off by thanking my service specialist Jai Jennings!! He was absolutely amazing to me and Naa-nee (my CLA-250). I was completely distraught that my car was overheating (at 2am in the morning on a dark, random road) and panicking about the price tag associated with fixing it. My car was towed to Mercedes Benz of Silver Spring at some ungodly hour and the waiting game began. I then received an email and phone call, confirming that my car was received and in good hands. They have a really cool system of sending a generic text message, requesting your communication preference (text vs. call). I of course chose text because it's Monday and a work day. Jai kept me informed every step of the way. Text when my car was diagnosed (cracked coolant reservoir), text with the cost ($450+), requesting permission to proceed (hek yes!), status updates on ordering parts .. just all the information I needed without me having to think twice. He was professional, courteous and informative. They also went ahead and did a full diagnostic and presented me with a handy dandy snapshot report of what would need to be done in the future (red, yellow, green). Overall I am very happy with the labor on my vehicle and the courteous service provided by Jai. See you in a bit for those brakes!!!

Christopher Ogudu

I went there to get some parts for my 2013 ML350. The guys at the parts department were super helpful, they ordered me the correct parts which came in on time.

MARIE REILLY

Oriley was very courteous and professional. Thanks for the great service

Marionette Taylor

Outstanding customer service.

Martina Ramos

if I can rate 0 stars I would, I disrespected by sales for asking for set price for a car. They continued on hassling me to increase my offer then begin to laugh as if I were a fool. Horrible business practice it's too bad all these fake reviews don't show how bad these folks are. NEVER COME HERE

Carolyn Tharpe Robinson

I recently purchased a 2018 GLA 250. The service was OUTSTANDING. James McDonald was my sales person. James was professional, knowledgeable and courteous. Both my husband and I agreed that Mr. McDonald provided OUTSTANDING service.

Seema Yousaf

Rude and dishonest staff! Worst customer service ever! Avoid at all cost!

Linda Russo

I purchased a car from Mercedes Benz of Silver Spring and I had a 5 star experience working with Chiraz Salhi. She was so very responsive and knowledgeable about the process and went out of her way to make the experience wonderful. The same could be said for our experience working with their finance manager. I highly recommend both of them should you desire a great experience and first class service.

Jonathan Torres

Clean quiet and professional

althaf vali

Behavior of the staff is very rude. Unfortunate.