Reviews of Koons Volvo Cars Owings Mills (Car Concessionaire)

C Poyer

Bruce and Vinny in the service department always take the time to get to know you when you arrive for service. They always make me feel heard and take concerns for my car seriously. I have never felt like they were trying to upsell repairs to my car. We put a lot of miles on my ‘16 and I am confident I can put many more on it when my car is in their hands.

James Watkins

I found out today that this facility is no longer an authorized Kia dealer. I was able to have a scheduled maintenance performed on my Kia.

David Yardley

Your staff member Larry Jones was so knowledgeable and helpful when I was looking for a new car. I really appreciated his time and effort in stepping me through everything - thank you so much. He really is a super-star salesperson and I think any company would be really lucky to have him on their team!

Matt McDarby

Larry Jones did a great job helping us purchase our S60. The business managers and team at the dealership were very friendly and helpful, as well.

Lauren Jean

Terrible customer service! Just called to get a flat tire replaced and they transferred me back and forth between parts and service 5x! I then asked if I could speak with a supervisor and they hung up on me. I never raised my voice or even sounded frustrated so I don’t know if they purposely hung up on me or not, but this whole experience took 30min. I’ll be finding a different dealership and never recommending them again.

Judy Robertson

Loved this dealership. I came in look around as I wasn't ready to purchase a new vehicle for a couple of months. I met Randy who the quintessential professional. Not pushy at all. He new exactly what my taste was and showed me the 2019 Kia Soul. How could K know that I would be purchasing a brand new vehicle. Everyone that worked there was so charming and professional. Randy was like an old friend. They worked to get my new Kia. And I love .Thank you Randy and Koons ford staff. You are the best!!!!

James Bond

Outstanding service! Rich was friendly and knowledgeable. After this experience I dont know why I would by from anyone else.

Kimberly Lloyd

I went in to the dealership to look at two specific preowned Volvo sedans on Labor Day. The team was friendly and Larry answered all of my questions about the vehicles to help me decide on which one I wanted and made sure I was all set before driving off of the lot. Overall, great customer service and the team did a good job of making this an easy buying process. I feel really comfortable with my purchase.

tywan james

Don't go to the service department if you not under warranty or you have money to throw away. They participate in the Volvo service for life program only when they feel like it. "Complimentary Vehicle Diagnostics if your Volvo has a "check engine" lamp or other warning indicator illuminated: Up to an hour of computer diagnostics." "If my car has a rattle, does that fall under Complimentary Diagnostics? No, only owners experiencing a Check Engine Light or other Warning Indicators will receive complimentary computer diagnostics and an estimate for any necessary repair without obligation." It covers 2000 and newer Volvo's except the C70. Took my 2000 S70 here for a oil change. Asked the service advisor VINCENT STURDIVANT did they check my check engine light. He said no and caught an attitude and refused unless i paid a $120 diagnostic fee. Kept reminding him about the program but he just caught an attitude and kept telling me my car was too old. Asked him if i bought in a 2015 would they look at it for free like the program says and he said yes. Asked to speak to a manager but he told me they would say the same thing. Contacted Volvo North America and they said they would contact the regional manager but, of course, never heard anything from them. Filled out one of them survey cards too. I also paid for a brake inspection. Got home i realized the paperwork i received only mentioned the oil change. Called back up to the cashier and she said what she gave me was all she had. Now how am i supposed to know if they really did the brake work i paid for if they didn't document it? I don't normally write reviews but it's about the principle on this one. Don't advertise something but when someone comes to take advantage of your offer you tell them, in so many words, to "f" off if they not prepared to spend hundreds of dollars.

Sergio Stone

I'd been kinda casually shopping around, not entirely certain I wanted a new car, but the guy that helped me (Larry?) was super patient and informative, really nice guy. I think I might have to go back.

JOHN BARNES

Great test drive with Larry Jones! Very informative, courteous, and knowledgeable.

Daryl Salazar

I was indecisive in what I should purchase and Larry Jones helped me decide by educating me about the advantages of each vehicle I was shopping for.

Adrianne Paolercio

Working with Larry Jones and Koons has been a pleasure. Not only is the staff top notch, everyone is totally above board. No games. No BS. Truly love this team and can’t wait for the new facility in White Marsh

Melissa Taylor

Great service from salesman, Larry Jones. I took 2 cars out for test drives and really appreciated the fact that he let me focus on how the cars drove and didn't talk incessantly while I was putting my attention toward the test drives. Received a good deal on the car and would recommend Koons Volvo of Owings Mills and Larry Jones.

Chris Potter

My experience at this Koons location was great! Larry was very helpful in informing my decision when selecting an AWD car. I'll definitely recommend this dealership to my friends.

Adam Kristofik

Our family recently moved from Philadelphia and we knew my wife's new job needed a new car to accompany it. We were so thankful Larry Jones helped us review all of the deals and helped us select the car that best fit our budget. Anytime anyone asks us about purchasing a new vehicle (or car questions in general) we always direct them towards Larry!

Brea Ercolano

This past week, I purchased a Volvo from Koons Owings Mills. My family and I worked specifically with Larry, who was incredibly helpful and SUPER knowledgeable about the cars. He also was very patient with us - my mother and I had a ton of questions for him, and he answered all of them thoroughly and willingly. (The other reviews are true - Larry is the guy to go to!) I don't want to leave out the rest of the staff, because they are just kind and helpful! Everyone made the car-buying process easy. I would certainly buy my next Volvo from Koons.

John Jennings

Great service department. Much more forthcoming knowledgeable than Annapolis dept. Met James Brandon in sales to see the new. 2019 S60 for a test drive, chrcked out the S90 too very cherry. Easy going personable fella with a great love for Volvo, knew a alot l about the Brand and its ledgend. Overall nice people. They have all my future buisness where my 3 Vokvos are concerned.

Gerry

This will be the third Volvo I have purchased at Koons Volvo of Owings Mills. My salesperson this time was Rich Shinnick and I was impressed with his level of professionalism and his hard work to make this work for me. Rich was polite, respectful and assured me that at the end of the day I was going to get the vehicle I wanted. He was right, the XC 60 is an amazing car.

Amy Ryan

I had the best experience working with Ian. I have purchased numerous vehicles over the past ten years and this by far was the best sales person I have ever dealt with. He went above and beyond to ensure I was satisfied with my purchase. 5 stars young man! You have a winner with this guy Koons! Kudos!

Lisa Gabriel

I purchased a vehicle from Koons Volvo Owings Mills a few days ago and was very pleased with the experience. I worked with Brandon and he provided outstanding customer service during the process. Brandon exhibited professionalism and answered all of my questions. Brandon was courteous and went above and beyond to make the process of purchasing a vehicle exceptional. I would highly recommend anyone interested in purchasing a vehicle to visit Koons Volvo Owings Mills and ask for Brandon!!

SP

If I could give more than 5 stars I would! I had been in the market for an XC60 and began my search at a local dealership. Unhappy with the selection and more importantly the knowledge level of my salesperson, I began looking at Koons Volvo (1.5 hours from home). My initial conversation via telephone with Larry Jones was a completely different experience. He was incredibly knowledgeable about the Volvo brand (and cars in general- this guy has an auto engineering degree too!). He was respectful of the distance we were traveling and sent me the estimated costs for the lease or purchase options. My husband and I went to drive the car and fell in love with it and the way that Larry and Koons does business! This was the best car buying experience that I have had! I highly recommend Larry Jones and Koons Volvo for your next purchase. They were worth the trip! Update: After arriving home, I noticed a scrape on the lower part of the drivers seat near the seat controls. I reached out to Larry to inquire about a fix. He was on it immediately!!! Blair contacted me and set up a service appointment to have it repaired, which I was okay with. Once I arrived and chatted with Larry and Blair, to my surprise Blair had ordered a new piece for the seat! Service department was wonderful and efficient. Well worth the one-hour drive to have my service at Koons!!

Nate Winne

Awesome experience! I was looking for a Volvo v60 everywhere and found one I loved,I messaged Larry Jones about one Koons had for sale and then drove all the way from Pittsburgh to buy it. Larry went above and beyond to set everything up for me and make sure everything was in line for my my arrival. The car was waiting for me when I got there and was all cleaned and ready to go. Larry along with the finance manager stayed open later than they needed to and ensured I was taken care of. It was an extremely smooth process and I can't thank them enough!!

Elizabeth Cox

I was unsure if I wanted to stray from the brand I know and love but I stopped in to pick up some maintenance parts for a friend and browsed the showroom. I’ve got to say the passion that one particular salesman had for my interests and what I loved most about driving has me enamored with Koons Volvo, and wanting to come back. That would be Larry, he was attentive and personable, I will be coming back to talk with him!

Damitra Hardy

James Brandon is a 5 star individual as well as Sales person!!! I visited Koons Volvo in the summer of 2018 to obtain information on the vehicle I wanted. James was very helpful and worked with me to attempt to meet the price point I conveyed. I must say, I was unrealistic in what I was hoping to pay for a fully loaded new vehicle :) . I did not purchase at that time due to the position I was in with my car. I contacted James early this month (April 2019) and mentioned I was ready to take that next step. I was no less unrealistic about my price point this time; however, James worked tirelessly to help me locate the right vehicle for me. He worked on his days off, communicated with me numerous times on the phone, and was able to work wonders to get me in the RIGHT vehicle for me. I must say, James is THE BEST sales representative I have worked with in the 30 years I have been purchasing cars. I am extremely happy with my experience with James and would happily purchase from him again.

charley eller

Great help from Larry Jones was able to answer a bunch of questions and will 100 percent return if i need anything else again!

T Madhukar

No hassle, was just on time for appointment and was out in 10 minutes. wonderful team out their to help the customers

Graham Engleman

Great selection and even greater people. If you’re in the market for a new vehicle these are the guys to see.

Eddie Wilkerson

I just bought a car from here. I worked with Randy. He was amazing! Very knowledgeable. I never felt hassled or pressured. Everyone on staff was great and really just did the best to give me a delightful car buying experience.

Apostle Vicki Hawkins

Loving my new SUV

Devin Powell

We had a great experience dealing with Steve at this dealership. He wasn’t too pushy, but was very helpful. Would recommend dealing with him.

Jared Hall

I have to say that my time here was a great experience, the customer service was excellent and Larry Jones was extremely helpful throughout the entire process. I would definitely recommend to a friend or anyone in the market for that matter.

Gail Talbott

Good customer relations

Carolyn Isaac

Excellent service, customer service, and friendly to customers.

jesse bentzel

Amazing service Ben the sales man brought a car to me in PA just to test drive if thats not service i don't know what is. needless to say im the proud owner of a 2017 Q50! thank you koons and BEN!

Charles Fisher

Koons Volvo always takes great care of our car. Bruce was very accommodating for all of our requests and provided fabulous service as usual. The service on our car was very timely and it drives great!

Julian Allen

This dealership was amazing! I was consigning for my mom and they took really good care of us! Cheapest deal, great service, and James Brandon took really good care of us!

Andrew McRae

I have been here several times and never disappointed. In fact, we recently moved and I visited a closer Volvo dealer for service. Won’t make that mistake again! Bruce in service is the gold standard of customer service, and the main reason I am happy to drive the extra distance, because it know I’ll be treated as a valued customer. I highly recommend their service department!

Thomas Reeder

The Customer service was awesome by Larry Jones he didn't make me feel like I was being taken Advantage of in fact the whole team there was awesome

Katrina Bartos

I'd like to give a shout out to Ben Addington and Bruce Silvers at Koons Volvo Owings Mills for their customer service. We purchased an XC90 3 years ago and didn't have the best experience, but Bruce took care of the service and did a great job! I made sure to thank him today when I finalized the trade on my XC90 for an S60 Inscription because of the persistence of Ben Addington. On one of my service visits, Bruce introduced me to Ben because I was talking about downsizing. At the time, the numbers didn't work out the way I wanted, but Ben stayed in touch and let me know about incentive changes. Finally, the numbers worked out, but my car was in Charlotte, NC at the airport awaiting my return flight. That didn't deter Ben. He worked out all the details. We did the paperwork and then he drove my new car to Charlotte and picked up my trade-in from the airport. I'm a fan! I've already given him his next assignment - our other Volvo XC90 lease is ending in the near future - game on Ben!! We'll see you in Charlotte in a couple months!

David Wright

Our youngest son purchased a car from this car dealership and was very happy with his choice. Only drawback for me was the amount of time having to sit around doing nothing. If I'm ever in the need to buy a vehicle, I will contact them on selecting and price.

RHONDA WICKS

Recently my 2015 Kia Optima was totaled. So suddenly I was thrown into the car buying market to try to replace a very beloved car. After looking through the websites of the closest Kia dealerships, I decided to contact Koons Kia of Owings Mills. An appointment was made, and the salesman (Steve) was wonderful throughout the whole process. Long story short, I brought home a Kia Sorento that has already more than exceeded my expectations. Definitely the best car buying experience that I have ever had! Thank you for putting a smile back on my face and putting me back on the road.

James Cain

Actually I was at the dealership for service on my Kia Optima, so this was the Kia Dealership in Owings Mills. This dealership provides excellent quality service. The Service Advisor was courteous and knowledgeable. The Mechanic who service my vehicle did an excellent job. Five stars all around.

christopher snyder

I walked in just to look at the 2019 models and walked out with an amazing car! Larry, my sales guy, was awesome! We test drove a few cars and after comparing the 2019 Volvo S60 with my 2017, I knew I needed the upgrade. Larry walked me through the entire process and is THE guy I will do business with again after my lease is up!

Fred Fernandez

I just recently purchased a 2015 Mercedes CLS 550 from Larry Jones at Koons Volvo. Since I live in California the purchase was all done over the phone and emails. I asked Larry a million and one questions and every single time I received a timely answer. Everything from pictures to a car inspection was performed and the car was everything that Larry and others at the dealership said, and then some. I would highly recommend anyone looking to purchase a car, to reach out to Larry. He will take care of you the same way he did with me. Thanks Larry!!

Meagan Hara

pain-free and easy to work with. Larry Jones made the process quick (we all know how long you can be stuck at a dealership) and he dealt with my husbands awful jokes like a champ. Drove a long way for this dealership but I’d do it again to experience the service I had there.

William Wiley -DHCD-

I have nothing but high praise for Rich Shinnick at Koons Volvo. He exhibited a high level of professionalism and knowledge of product as he assisted me in the purchase of my 2018 XC 90. If you are looking to purchase a new Volvo see Rich.

R. Reynolds

Larry was great! He was responsive and attentive. He was also honest with his areas of knowledge. Good experience!

Aidan Kirkendall

Always treated with respect and Koons is so knowledgeable and accommodating.

Nicholas Russo

Our sales rep Larry greeted us with enthusiasm because we were purchasing a first car for our teenage son. The process was fast and efficient and the financial portion was without headache. To seal the deal Larry even filled the trunk up with balloons for when our son opened up the trunk they would come out. I highly recommend Koons Owings Mills for the purchase of a car even an Audi that we purchased for our son. And ask for Larry!

C Harris

I worked with James. He was a pleasure to work with. He didn't stop until he got me what I needed. He even came in on his day off just to make sure that everything was done for me correctly. All the staff was pleasant and hard working. Andrew worked wonders as well. I definitely recommend this dealer. I couldn't imagine making my first finance purchase with anyone better than these two.

Andrew Solice

Steve was amazing. We definitely recommend him!

Jason Teets

Just bought a left over 2017 V60 from Koons, My experience was very pleasant right from the start, I have tried to deal with dealerships online in the past due to my work schedule and have gotten a huge run around always resulting in no answers and when can you come in to the dealership. Well not this time I dealt with Larry Jones he contacted me promptly after an online inquiry request on a car and followed with immediate contact info, Larry delivered numbers and information and followed through with spot on details leading to me making a 3hr trip from PA to buy a car, once at the dealership my wife and I could not have been treated more professional, respectful, and courteous by Larry and other staff. Larry and his manager Claron delivered on everything promised and more. Thank you for this truly professional experience . Jason Teets

michael davis

Do not recommend this place for service. Where should I began. I drop my car off in the morning for a diagnostic check. I don’t live far from the dealership so I ask for a shuttle to my home were I have another vehicle I can use to go to work. So when I ask the service advisor Richard he abruptly and rudely tells me “the shuttles not here” so I’m like I think I just saw a van drive by out there. Then he tells me to go out and tell the guy I need a ride. I go out there and don’t see him I go back to Richard and actually have to tell him to call the shuttle driver and tell him a customer needs a ride .... like really that’s just common customer courtesy ...so fast forward to later so he calls me to tell me I need a certain part replaced and gives me a quote of $970 . I ask him how much is the part and he gives the price of $472 I look the part up on the Volvo website and the list price is $363. I call the Annapolis dealership and they also quote me a price of $363. I call over to there parts department and inquire about why there shop is selling the part for more than $100 over list price. The lady in parts start talking about they gotta keep the lights on and pay for tools and this and that. When I get there to pick the car up i get a bill of almost $300 but the diagnostic check should have only been $125. He charged me for software that didn’t even fix my problems and that I didn’t agree to him putting on my vehicle. In closing this place is a rip off they are overcharging their customers for parts when having the vehicle fixed at the dealership. Which is not right . I understand it’s a business and the gotta make money but it’s not right and the dealership in Annapolis does not price their parts the same.

Andrea Casey

I had an appointment at 8 for just an oil change it took over 3 hours after waiting for so long they parked my car where it was blocked and took 10 minutes to move the other cars and I was late for work.

Jessica Wright

I just bought a car from here. I got a great deal!! I worked with Randy. He was amazing! Very knowledgeable. I never felt hassled or pressured. Everyone on staff was great and really just did the best to give me a good deal. I was nervous to go to a dealership versus Carmax but when I say they gave me a great deal! Thank you Randy and Lee and the GM. Great experience and I recommend this place to anyone

deborah Richard

Called yesterday to get clarification concerning about my vehicle. MR. Lee Fegerson, took the time as always to accommodate me about my concern. Mr. Ferguson asked me to come in so that he could see the issue. Came in the next day. The issue was discussed and resolved.

KJ Williams

I went for an oil change, the appointment was at 12:00 and they said it would be done by 2:00. I did not receive my car until 4:00 in the afternoon. The service was horrible! Would not recommend getting your car serviced at this dealership.

Seaho Kim

It's been my first time buying a Volvo, decided to purchase a Cpo vehicle at this dealer. Blair the sales manager went out of his way to get everything prepared for me ahead of time. The dealer was even kind enough to hold my car for over a week! Steve part of the sales team had even come to pick me up at the airport, Making sure the buying process went as smooth as possible. Highly recommend people to stop by.

Levorn Jenkins

It was a very smooth transaction and Larry the salesman was very helpful .

Houck Houck

Wonderful car buying experience! Larry Jones was easy to work with and made the process painless and smooth.

james mitchell

Today I came into the dealership and was sold a 2017 Chevrolet Equinox, by Ms. Ariel Cymore-Marcus. It was a complete pleasure working with her. Although, she informed me that she was new to the position, she was very knowledgeable, professional and courteous. Her customer service and service delivery was exceptional. I am very pleased with my purchase.

Kim Smith

The best and thanks

R G

Excellent Price, but no Car to buy - Excellent folks with couple to name - Claron Etherly, James Brandon. These guys will agree on the price you want to buy the car for, will follow up if you dont call back - make you hear whatever you want to hear, send you the listing/details you need in the car for - but only thing sucks is "They cannot deliver the car they said they have found for us". Its an imaginary car they are trying to sell and waste your time. They told me they will get the car next day, i called a day before to confirm - no response, next day morning called again to confirm - no response, i called again and stated that i need to plan my travel plans - but yet no response. Somehow got hold of one of these since they have same number, he told me he will call me back to confirm in 20 mins, 30 mins tops - his 30 mins = 6 hours. Complete waste of time, bunch of idiots and time waster. I would never recommend this dealership to anyone, rather will definitely share my experience to all. We ended up purchasing same Volvo from a nearby dealership. Good luck with this one!!!

Tammy Anderson

Not that fast but really takes good care of your car.

Keane Hoffman

I had a pleasurable experience purchasing my Volvo at Koon’s Owing Mills, MD dealership. Ben Addington was a genuine professional who listened to my needs and wants and delivered what he promised. Ben is very knowledgeable on the Volvo product line and seeks customer satisfaction more than the sale itself. You’ll appreciate his reliability respect and will be comforted by his British accent and wit. Ask for Ben.

Tim B

Great Service!

Laura Errera

Once again, I had a great experience at Volvo! My car was in for routine maintenance. Bruce Silvers was extremely professional and helpful as always! Everyone I encountered at the Service Department was very courteous and friendly. We have been loyal customers at this dealership for over 13 years and plan to continue to do so in the future. Keep up the great work! Laura

Miles Harriger

Great customer service, my car was fixed quick and it was all done at a reasonable price.

Asha Alex

This is a review of the service by Mr Silvers. He was friendly, professional and kind.

Gil Rockwell

I searched online and saw that Koons had the Volvo I was looking for. Larry Jones responded and spent several days answering my many questions especially since I would be purchasing from out of state. I visited and Larry had the car ready to test drive. I decided to purchase, and he professionally helped finish the process. I would contact him again for my next car.

John Mcgettigan

Rich Shinnick was a great. From our initial contact online to connecting with him at the dealership, Rich was there to help us every step of the way. We drove away with the vehicle we were looking for with Rich's help.

James McAnelly

I had an outstanding experience working with Larry Jones at Koon’s Volvo. He was extremely professional, courteous, and knowledgeable. I highly recommend checking them out!

Kathy Lind

Bruce Silvers is wonderful to work with!

Ian Kapplin

Larry, thank you for helping some good friends of mine purchase their Volvo XC40!! You helped them place an order and shortly after leaving, I got a call with a glowing review!! She said you took awesome care of them and really knew the product!! Not sure if they’re computer savvy so, I figured I’d at least leave you one on their behalf!!

David Houston

Had a great experience purchasing a used car from Koons. Brandon was very helpful and made the process easy. Would highly recommend!

Alicia Overfield

Great experience Beginning to End, Super Friendly and Professional. Thanks Koons Volvo!!!

Vince Rose

Great Dealer. Larry Jones was able to help me with all my concerns and his service was unparalleled. Highly, Highly suggest you go see him for all your car buying needs.

Angela White-McFadden

This is a great dealership to work with. Sales rep Larry Jones was responsive, courteous and up front. And the service department is also consistently excellent.

Cedar Brock

I’ve been shopping around for a new car, with a very specfic list of needs. I spoke with a salesperson named Larry, and for starters he was very kind, charming and patient as I presented him with what I might be looking for. He was also very knowledeable about the different models that fit some or most of my criteria. He really went out of his way to help me and to answer the seemingly endless number of questions I had. Kudos!

Bryan Siemek

Without a doubt, the best service that I have experienced with any car dealership. Bruce, the Service Manager, is extremely helpful & knowledgeable. He is always willing to go the extra mile to make sure that everything goes smoothly. He makes you feel completely comfortable, and he instills a sense of trust in his customers.

Brenda Jolly

Our buying process was great. Larry Jones was very professional and answered all my questions with patience and respect. He is an asset to your business

Matt Bennett

Ariel Marcus is awesome! I flew into Baltimore to purchase a used XC90 from Koons Volvo. Ariel was not scheduled to work on that day, but she met me at the airport and proceeded to spend 5+ hours wrapping everything up with me. That level of customer service does not go unnoticed, and I really appreciate it! Even from 500+ miles away, I would not hesitate to purchase another car from Ariel and Koons Volvo.

Terry Savage

As the proud first time owner of a Volvo S60 I would like to take time out to thank my Sales representative, Zach Krizman, for the first class, quality and professional customer service I received during my visit to Koons Volvo of Owings Mills 2 weeks ago. Mr Krizman was extremely knowledgeable about the vehicle I chose and was able to answer all my questions without hesitation. In my mind he went above and beyond to ease any fears I may have had walking in, while ensuring I had an enjoyable experience. Thank you Mr. Krizman.

donna jackson nakazawa

"Amazing, Best Car Dealership Experience We've Ever Had" We searched throughout the state of Maryland for our next new car -- from Annapolis to Hunt Valley, from Lexus to Audi, and from the minute we walked into Koons Volvo of Owings Mills James Brandon and Blair Tyler went out of their way to help us find the perfect car, one which would meet our (rather long!) list of requirements of comfort (I was searching for a car that would be comfortable with a back issue) and features. James knows his Volvos inside and out and throughout the process his patience, expertise, kindness and ability to work within our needs was unparalleled. Even long after we bought the car, James would sit in the car with me and help me figure out different features. Blair and James make us feel that no concern or question was too small -- buying a Volvo from Koons Volvo of Owings Mills takes all the stress out of car buying. This is a dealership where where the relationship with the customer comes first and the customer is always valued. Highly recommend.

Sean Simpson

Sales rep was very friendly n non pressuring enjoyed my visit n test drives.

Shirley Smith-Allen

The sales team here always WOW me! Thank you so graciously...pies for the whole sales team.

Brandi Jefferson

Ben was the absolute greatest .. He made my car buying experience a pure joy .. His knowledge, patience and professionalism were AWESOME!! .. Thank you Ben for solidifying my love for Volvos :)

Wojciech Maliszewski

Fantastic buying experience through and through (unbeatable service and pricing). I worked with Rich Shinnick, who made it a seemless. Highly recommended.

Erin Austin

Excellent customer service at the showroom AND after delivery.

Daniel Bartlett

Great experience at Koons. Larry Jones, our sales rep, was highly knowledgeable and no hassle. If you need a new Volvo, this is your place!

Andrew Wu

Steve was great! Kept in frequent contact to check in and was a pleasure to work with. Just bought a used vehicle today and think I’m going to be very happy

Seashellfan

Recently purchased a used vehicle from Koons Volvo. From the moment we entered the dealership our concerns over a selected vehicle were addressed and our salesperson made what can sometimes be a difficult transaction a very pleasant one. Randy Gittere took each and every concern we had and addressed them one by one. He went above and beyond to make sure my husband and I were satisfied and happy to purchase a used 2014 Honda CRV. Detailed to look like a brand new vehicle. Very happy with our selection and purchase. Our Finance Manager Lee Charles took care of all of our Financial Affairs once vehicle purchase was moving forward. Pleasure dealing with him. Definitely would recommend this dealership and our salesperson Randy Gittere very highly.

Dynia Charles

From the phone calls to actually meeting Brandon in person, he has been very professional with exceptional customer service. He was very transparent with answering all my questions. I would hereby recommend him without reservation!!

Chip H

Excellent customer service beyond the sale from the Service Department. Talia Burrell was my Service Advisor, and her smile and positive attitude made my first service experience a pleasant one.

Chris Burch

After doing a lot of research online and inquiring about a certain vehicle, I met with Ariel Marcus who made my visit so painless, it was like visiting with friends. Ariel and the rest of the team were very professional and made my latest car buying experience the best one I've had out of all the times I've bought a car. I'm very happy with the outcome and would gladly rely on Ariel for my next car buying experience.

Chanel Wayman

I recommend working with Bruce. He is very knowledgeable and he would be happy to help you.

Bethany Cawthorne

Excellent customer service - Ben is really friendly and helpful, and gave me some really good advice! He answered all of my questions, and I would highly recommend. Thank you for the help!

Susan Dozier

Huge shout out to Larry Jones II for the no hassle car buying experience. After two horrendous experiences elsewhere, we drove a long way to see a car that had been on the lot for a hot second and wasn’t likely to be around for long based on the description! He kept in touch with us via email AND phone (who takes that extra step these days?). And though actually buying the car took longer than I was prepared for (who knew the paperwork could take two hours?!?!), LJII enetertained us, gave us great restaurant advice since we weren’t from the area, and we left there with a sweet car at a great price. Thanks again!

Timothy Williams

Our new Volvo needed some service, so we took it to Koons Volvo. The staff were excellent and the customer lounge was comfortable. They completed the service and washed the vehicle. Thank you for your awesome customer service.

Cesar Arias

The service which was exceptional. From the General manager who was extremely accommodating to the assistant general manager and the finance manager down to the product specialist, they all went above and beyond to be helpful and accommodating. This is the absolute best buying experience I have ever had I’ve bought many cars in in 3 different states the people at this dealer are genuinely good people who take pride in the vehicles they sell and in their jobs you don’t get that uncomfortable feeling that you do at other dealers that they are trying to take you for every penny they can. They are truly conscientious. Then the vehicle is a technological marvel that has a very responsive engine( Super charged and Turbocharged) an extremely smooth ride and handles like my Mini Cooper. It’s just as quick as my BMW 535xi was but so much smoother and ten times more technologically advanced. I couldn’t be happier with the vehicle and my experience at Owings Mills Volvo. Don’t waste your time going any place else!

Larry Vines

Great place to take your Volvo, there going to WOW you

dj cleaning service

I gave a five star rating because of the service is great and the people who wait on you are very friendly and professional the building is clean and smell fresh you keep the same

David Durham

Larry Jones is knowledgeable and very friendly! He’s honest and actually cares, which is nice. I’ve always been a fan of Volvo and just cars in general. I will continue to go see and speak with Larry as long as he’s in the business and I am able to drive a car! Thanks Larry.

Ahmed M

Bad experience with one of the salesmen. I wanted to lease a loaner that has big discount on internet price using text but the guy told me it is not available for lease. He wanted to shift me to another new vehicle with higher selling price which I didn't like and I didn't like the 9% discount that many dealers in the area can offer. I responded politley that I wanted a low selling price on a loaner, I am not leasing this vehicle and thanks for your time. I thought that he will respond with ending the conversation politely as well but the guy got upset, condesceding and rude. I guess they need to work on professionalism and some self control tactics more than their selling tactics.

Jack Resnick

This place is the best! It’s a pleasure dealing with the Service Center, especially Bruce Silver. He consistently goes above and beyond to make sure I get the best price and top quality service. Very rare to find a dealership/service center that truly cares about their customers.

Yolanda White

I had the pleasure of working with Ben as my salesman and closely with the sales mgr Lee Charles, and they both were GREAT! I came in on a snow day in February, I researched and went in and Lee made it all happen, I walked out of there with the same car I came to see and I could't be happier. Ben was supper helpful, it was cold out and he helped me take all of my belongings from my trade to the new car cold and all, but he did not complain, he helped with such grace and a smile. There were a few road bumps in the process but Lee went over and beyond to make sure I was happy and that is something you just don't get these days, so I appreciate you Lee and Ben for being the best at what you do on a daily bases. Yolanda

Robert McCall

Dropped off vehicle evening before 07:30 appt next morning. Same night text from svc advisor, Talia, w/link to monitor status. Day of appt no call by 13:15, I called, Lee said will notify Talia I called. At 14:10, nothing. So I called 2nd time. Vinnie said Talia is w/customer, will have her return call. At 14:45 Talia calls and says she was "at lunch". I consented to needed repairs and told that she will call when car is being washed. By 19:30, no phone call. Next day 08:50, I called Talia, she said car is being washed. Got to dealership at 10:30, again Talia says car is being washed. 10 -15 minutes later I look out on parking lot from service lobby, see my car but no one said anything until I inquired if my keys were available. Service cashier thanked me but not a word from Talia sitting 5 feet away. As of today (next day), the link sent by Talia's text the 1st night still reads "final invoice has not been generated yet". I've had a great experience at Koons about a year earlier which is why I went back this time. But this experience is very similar to other bad reviews I read yesterday. So apparently the manager's attempts to resolve this and similar prior complaints by others doesn't appear to be working, in my opinion. Will have to seriously consider returning for future service

J Coulson

Just leased a Volvo XC90 from here and the selection was incredible! I did comparison shopping @ other Volvo locations as well as with a Mercedes GL and the prices and programs were the best here. Great service from salesperson as well who was very friendly and informative. Will be back!

Robert Libby Jr.

Larry was very helpful during my visit to Koons Volvo. Very professional and knowledgeable!

Linda Anderson

the service performed 8/22/2019 was expedient and the service rep Ms Talia is very knowledgable and a pleasure to work with.

Jay Oppenheim

An absolute top of the line 1st rate experience. All the folks I interacted with were professional and knowledgeable. Props to Larry Jones for walking me through understanding the vehicle and getting everything done super efficiently!

Honggang Cui

Larry is an amazing guy: yesterday I leaned one of my friends got a good deal on XC 90, and at the same time my wife and I have been thinking of replacing our old car with a 7 passenger SUV. I stated chatting with people at Koons and connected with Larry. I told him that I am a straight shooter who wanted to buy an XC90 if they have the right model and if the price is good. Larry was very responsive. He asked me if there is any specific car we are looking for in their inventory. I picked one and asked him if they could offer a convincing price. Within 20 min, he told me what he could offer and invite me to come to visit the store. We met that evening. Larry was very polite, decent, and not pushy at all. We test-drove the car we wanted. My wife and I both like it and would like to choose the one with a different interior color. Larry was very patient, and helped us find another one with a matching color. We reached a deal today and I am now driving the XC90. The whole process took less than 24 hours, largely attributable to Larry who quickly earned our trust. He is honest and 100% trustworthy. He is the one to go if you want to buy a car quick and with a decent price.

Joshua Shaw

Ariel Marcus is great. I came in to pick up a rare White 2007 Lexus GS 350 and she got everything done and settled for me that day. She was very nice and very polite. Claron (Sales manager) was very helpful to me as well. When I thought the car had problems they covered diagnostic fees. Very friendly and very good service. I recommend them

Marlene

I haven’t bought a car in about 16 yrs. The experience was so different from what I remember. My salesperson, Larry Jones, made it painless from start to finish. Thank you so much, Larry!

Linwood Clark

Always the best experience. I travel from northern Virginia to have my car serviced. Bruce is the best. 10 out of 10 rating.

Caitlin Thompson

My husband and I are still in the research phase of the process, but our experience at Koons Volvo was amazing! The salesperson that helped us was Larry Jones and he was the most knowledgeable we've encountered thus far. When we make our decision, Volvo and Koons are our short list thanks to him!

Terry Meadows

I received outstanding service from the sales staff at Koons of Owings Mills. Randy Gittere quickly addressed all of questions and concerns to make the buying process quick and easy. I would definitely recommend Randy (and Maurice Robertson) to anyone that's in the market to buy a new or used car.

Keith Stevens

Excellent professional people to work with! Gary helped me find a car that fit my budget and needs.

Parizoda Toshmurodova

Thanks to salesman Mr Bin, we satisfied excellent service

Christina Collins

I bought my Kia from here and had a great experience. However this year, after my mirror had been damaged and I came back to the dealership I had a totally different experience. They said they still wrk in Kias but the service team was very unhelpful regarding how much the work would be to put on the new mirror. While the gentleman who handled parts was helpful the rest of the team was not. Then when I returned to get an oil change it took TWO hours! I have never had an oil change take that long. And after such a long wait with no apology, they didn’t even put a sticker on to tell me when my next oil change was, when I returned to ask about it they said their sticker machine is broken and they will send me my sticker. Three moths later and I still have no sticker.

Brian Swing

Went there once with my used Volvo. Now they send spam emails not stop.

L P

Larry's service is paramount. he makes sure YOU end up in the car you want, and he ensures you drive away happy. Larry's my guy!

Peter Griffin

The XC90 was just --May 2019--serviced for a non-critical recall. Relaxed atmosphere--banter among employees, loaner car process simple and quick, car returned immaculately cleaned (even wheels!), service advisor--Bruce Silvers-- had everything ready including parts that he had to order in advance. We came back to Koons last Fall to buy another Volvo. Sane color and options but a sedan. James Brandon helped us in the same gracious manner. In 2017 James Brandon listen closely to what we wanted and worked to show us how an Volvo SUV could satisfy us. My wife and I both have vision limitations and severe lower back issues. We want all of the advanced safety and seat comfort options available. He took us for test drives and followed up by phone to answer any question and to offer help. James has a knowledge of Volvo trims and options that astonishes me. He explained how Volvo vehicles and options would address our needs. He described how certain features that we wanted such as lumbar support for the passenger seat are available by trim line and options.

mary major

Larry Jones gave an excellent tutorial and test drive. He was patient, excited about the car and knowledgeable.

Rey Ramos

This is the first time I was not impressed with the service! First I was told it'll be just a couple of hours but ended up more.Don't know why I wasn't informed right away that you're short in manpower at that time? Then for the second time it was promised for 45 mins. more which ended up 1 hr. For a regular maintenance it took 5 hrs?

Brian Pinson

My car purchase with Veronica was GREAT !!! at Volvo Cars in Owings Mills was very satisfying for me. I was able to purchase a vehicle that I am glad to own. Veronica was very knowledgeable of the vehicle and patient with me. I would recommend her to anyone looking to purchase their next vehicle at Volvo Cars.

Joseph Andrews

Had the best! car buying experience! with Ariel Marcus. She is very professional, knowledgeable and courteous. When you are in the market for a car, you must talk to Ariel! because she goes above and beyond!

Christopher Beckett

Larry Jones made my recent car buying experience outstanding. He was very accommodating by personally delivering vehicles to my home for test drives, due to my hectic schedule. Highly recommend this gentleman!

Karen Mangold

I contacted them about a vehicle that ended up being sold that morning. Fortunately, they had another similar vehicle that they brought over for me from a back lot. It was perfect. Larry was a great salesman and very knowledgeable. He explained many of the features of the car like a pro. I would highly recommend Larry if you are looking for a new or used vehicle!!

Keontae Shuler

I love this dealership they work with you and they very friendly and loving I really love this place me Steve is great I recommend everyone to come to them .

Derrick Bazemore

Had a great experience with Larry from Koons Volvo. Very professional and patient.

Hope Always

I bought a vehicle from Koons Volvo two years ago. They were very polite then. But the true test of a good business is when the customer comes back for service. They fail in the area of service. I called several times and no one answered the phone or returned my calls. I had a coupon that said Saturday, June 29 only. It didn't say appointment. I drove from Severn, MD which is not around the corner. When I arrived no one said good morning and a guy behind the counter ask me why I was there, not may I help you. I showed him my coupon and he told me to leave because I didn't have an appointment. I asked for a manager and he claimed that he was the manager. Eventually a General manager came to speak with me because I insisted that some one help me. I was there from 10:30 AM until closing at 4:30 PM but I did get my vehicle serviced. I wish that I had not bought my car from there because I never want to go there again. If only some one had answered the phone the most horrible day that I had would not have happened. Poor service and rudeness from that guy behind the counter. He is not qualify to be a member of the human race.

Bill Schapiro

Rich Shinnick made this experience a great one for us. I have very little patience with learning all the features and technology but Rich was patient and even came to the house to hook up the garage opener. As long as Volvo makes great cars, I will be returning to see Rich Shinnick.

Linda Koban

I had an early appointment. Bruce is always friendly and came through on his promise to get me out quickly with all my issues addressed.

Kingak Fuller

Best car buying experience I have ever had. The whole staff friendly and straight to the point. Thank you Brandon and Randy.

Nikki Chestnut

Great salesman and woman!!! Lee and Veronica were Awesome!!

Joshua Friedman

Nice service.

Von Mills

Highly recommended. I 100% recommend Ariel here at Koon’s automotive. She made it her mission to complete when it came down to me driving home in a new car. She was very helpful and I couldn’t have asked for a better dealership nor dealer to work with.

J

Incompetent dealership. Of course. Blame the service advisor who's not working that day. Or the parts guy who is useless.

Yaci Mimer

Volvo has really stepped up ! We love the xc90 so much ! Thank you Larry Jones for introducing us to the Volvo brand.

Ron Johnson

This is a good dealership to go to if you’re ok with employees disrespecting your vehicle and being rude to your guests. I give it 3 stars because i at least got what i came there for.

Alleesha Davidson

Larry Jones at Koons Volvo was so helpful in making our Volvo XC90 a reality. This was a great experience from sales all the way to driving off the lot.

Danielle Smith

Larry Jones did a wonderful Job !! The car was everything I imagined !

Mel Will

I received 2 follow up calls reminding me to bring my car back in for service. I made the appointment with the dealership online, stated all the issues I was coming in for and even received another call about brining my car in and at that time I explained that I had made an appointment online and explained all the issues I was having with the car. So today, I bring the car in for my appointment and Talia, a CS Rep at the counter looked me up and said "Oooh, there's a lot going on with your car" and I agreed. The Bruce, another CS Rep proceeded to tell me that it sounded like the recall that they fixed that had initially passed, had since gone bad and probably wouldn't pass BUT they could not do anything about it because they were no longer a Kia dealer. I asked what my options were because I was scared to drive it back home because today, the smoke started coming through my vents. Bruce said to contact Buchanan Kia because they were very good and see if they could get the car in today to check the recall. Unfortunately, that dealer did not open until 9a so I had to wait an hour before I could call (my appt at this dealer was at 0800). Talia and Bruce did offer to me to sit in their waiting are with coffee and such until I could call the other dealer at 9a. I appreciated that (the reason for the 2 stars) and at 9a I called. I was informed that it did not sound like it was the recall issue either. This dealer was 20 additional miles away and they could not get the car in until Tuesday. I told Bruce that the other dealer said that he did not think it was a recall. Bruce just shrugged his shoulders. I asked, since I already had an appointment and it doesn't appear to be a recall issue, can someone still take a look at the car for me. Bruce proceeded to tell me NO, that they do not work on Kia's anymore outside of checking brakes, oil changes, etc. and proceeded to disregard me once again. I then asked Talia, if they do not do any work on Kia outside of the routine stuff, then why didn't someone call me and tell me prior to this appointment because it was clear the issues I was having on the appointment request that she saw when I checked in. Also, why not tell me they could do nothing when the person called me yet again to remind me to bring the car in and I told them the issues? They both proceeded to ignore me. I was floored. Yes, the gesture to wait in their waiting room was very nice and the recommendation for another dealer was nice, but in the end, it was the least they could do for wasting my time driving all the way there and not being able to even service the vehicle when all of the problems where listed in the appointment request and were visible. Thank goodness I did make it home but what if I hadn't. They should probably review service requests prior to a customer coming in and determine ahead of time whether or not they can service the vehicle, especially Kia's since they are not longer a Kia dealership. Also, I would recommend that they do not contact Kia owners for service reminders as often as they did with me or at all when their service for Kia is so limited. I wasted 2 hours of my day today, with no resolve, a car that still needs attention and a pit in my stomach wondering if I was going to have to call roadside assistance to get home. Do a better job now Volvo of Ownings Mills. Customer service is more than a nice waiting room with coffee, wifi and snacks. This all could have been prevented had someone just looked at the request even a day prior to the appointment. Frustrating.

Dee White

I strongly recommend you see Ariel Marcus. My grandmother was in search of a vehicle. She walked in and told Ariel that she was looking for a vehicle with “power locks and air conditioning and she didn’t want to pay more than $10,000.” Ariel found the right fit for her in a 2016 Nissan Sentra. With not much time to spare, Ariel shared facts about the car and allowed my grandmother to test drive the vehicle after making sure she was comfortable with the vehicle. When I got up there to sign the papers, Ariel had the car pulled up, allowed me to test drive the vehicle and she became very personable during the test drive. Making me feel very comfortable with her, my grandmothers pick, and the car buying process.

Ariele Jones

On 1/21/19 I went Koons looking for a used Nissan Pathfinder and left with one. I was greeted by Lee and assisted by Larry Jones. They both were very helpful. Larry was very knowledgable and answered all of questions (even the ones that didnt make sense). I had one request for Larry (besides the vehicle) which was a bow to put on thr vehicle. He was able to find me two to choose from. I am so thankful and appreciative for the help and assistance I received.

Momma Steck

I called on a Saturday evening to inquire about a test drive. Even though they were closing in minutes, Ben Addington (that exceptional British guy ) was willing to walk me through some details. He even offered to bring a car out for a test drive on a Sunday. Drove it and loved it and was in my car ( perfect color) by Monday (today)! Great experience!

Wesley Jobe

Came in car shopping a few weeks ago. Met Larry, he answered all my questions and was very knowledgeable on the S90 model i was looking at.

Jake Barron

Larry is one of the most passionate and knowledgeable sales professions you will come across. He knows the ins-and-outs of the entire Volvo lineup, and helped me find the perfect vehicle. He’s prompt in communication, and willing to go the extra mile to make sure the process is seamless. Claron and the rest of the management team were transparent, quick, and made this an effortless process. 100% recommend Larry and the Koons Volvo team

X H

This was absolutely our best car buying experience ever! Larry Jones was amazing! He went above and beyond, and made the whole process smooth and enjoyable! We would highly recommend Larry and Koons Volvo to our friends and family. Thank you, Larry! We look forward to purchasing vehicles from you again in the future!

Louise Richardson

Reece came to the airport to pick us up after our flight to Baltimore and took us to the dealership. They had sent the paperwork to my home beforehand, so the transaction consisted of dropping off the signed documents and the check, and picking up my new car. There was a tiny scratch on the bumper, and they sent it out to be repaired, which took less than an hour. Reece went over the electronics before we began our drive back to Florida, and gave me his phone number if I have further questions. My husband was the one who negotiated the sale, but my experience concluding the transaction and taking delivery was very easy.

Melany Ayala

The customer service here was AMAZING!!! Literally, was shopping online, found what I wanted, put in an inquiry and was immediately greeted with help and enthusiasm by Lee Charles. He provided numbers and beyond expected support to get me financed. I walked in the next day and the car that I selected was sitting right out front for me, cleaned and had a full tank. Larry and Randi assisted me with my test drive and paperwork before my financing. They made the process quick and easy before allowing me to finish the process with Lee Charles who once again was super supportive. Randi noticed that I was sick and even provided me with tea!! Once again both Larry and Randi went above and beyond my expectations. I have been happy with my purchase ever since!! I highly recommend this place and these specific representatives.

Kathleen Firliet

Koons Volvo Service is absolutely amazing. I have been working with Bruce and he is so helpful and kind. Koons is head and shoulders better than the others. They treat you and your car with respect. I had to transfer some items to the loaner car and they were so helpful and willing to help carry carseats and such over to help me out. It was refreshing to have this level of service. Keep up the great work Koons Volvo! You are worth the drive and such a pleasure.

Roxie Bailey

Just bought my NEW CAR Koons Volvo Owings Mills, LARRY JONES was my sales person. He was Great walked me through everything, very attentive to request that I asked of him. Total purchase time was fast and seamless. The staff there was EXCELLENT!...THANKS FOR EVERYTHING!

cynthia jett

Very friendly and helpful

DJ Gallagher

I got help from Larry Jones researching a new vehicle for my fiancé. He was incredibly friendly and knowledgeable, and she absolutely loved him. Thank you for all the help and professionalism.

RC Charles

The Service department is absolutely the best. Lee, Bruce and the rest of the team are very knowledgeable and the mechanics are very experienced. The gold standard in service!