Reviews of Chevy Chase Acura (Car Concessionaire)

Shirley Menish

I always have an excellent experience at Chevy Chase Service. To a person everyone is friendly, professional and timely in their work. I so appreciate the commitment to true customer service. Keep up the great work!!

David Grover

I cannot say enough good things about Dave Petty (Sales), Aida Duncan (Financing), and Erick Sanchez.(Service) Their customer service was amazing. I came in a bad situation and they treated me with courtesy and respect and gave me a great deal on a new car. I highly recommend all three. I'll never buy a car anywhere else.

Anna Nguyen

I had a Great Sale and product info experience! Everyone was helpful and well knowledgeable.

Tracy Callahan

From the moment you arrive, what an experience! Totally new way to purchase a vehicle. This is an example of what a dealership should be if the customer designed one. It’s more like a visit with friends who are extremely knowledgeable about a beautiful product who make the purchase fun. The Acura sells itself, test drive any model and you’re hooked. The difference is the Chevy Chase Acura family. Go witness the experience for yourself, you’l Be glad you did!!! Tracy

Paula Hyden

**Update** So I went back for my second “free” oil change and the service was better—certainly, it was friendlier. That said, while I was waiting I noticed an advertisement for hail damage repair at the dealership. I asked about it and was told I’d be better off getting it done “someplace else. It will be cheaper.” When I pointed out the ad running just above the service reps head, he agreed to have someone look at it after the oil change. When I picked up my car, I was introduced to Chris, who took a look at it and said he’d get back to me in an hour or so with an estimate—a week later, I still haven’t heard anything. So, again, the visit was disappointing. Perhaps I expect too much but I never had this problem at Fairfax Honda; I thought Acura was supposed to be a step up. I guess I was wrong. Disappointing. When I bought my Acura I was promised outstanding customer service; I didn’t get it on this visit. Things started out well-the woman who was able to reschedule my appointment from Friday to Thursday couldn’t have been more helpful. Once I arrived at the dealership , however, things went downhill. When I walked in for my 5:30 pm appointment no one greeted me. Eventually someone looked up and asked if they could help. “I’m here to have my car serviced.” “Tomorrow?” “Today. I have an appointment at 5:30.” “ Let me see if we still have someone here to do it.” It was 5:15pm. “Your appointment was at 5.” “ I’m pretty sure it was 5:30.” “Let me go look at your car.” I checked Acura Link just to be sure it wasn’t my mistake. It wasn’t. “Okay. We can do it but the car wash closes at 6, so we can’t wash it.” “No problem.” So, they changed my oil but no one even offered to show me where to wait. They did wash my car but despite what my receipt said, they didn’t vacuum it. I said please and thank you; they did not. Did I get what I needed? Yeah, I did. Was it a good experience? No. I probably wouldn’t go back if it weren’t for the “free” oil changes I have remaining. Will I buy another car there? Not if the service doesn’t improve.

Susan LaMountain

Have always had excellent service at Chevy Chase Acura. Rick Aldridge keeps our 2011 RDX in great shape.

Ted Steele

I bought a car here from David Petty. David made it very easy for me. He was very knowledgeable, fair and quick to respond to my many questions. I would wholeheartedly recommend David and Chevy Chase Acura.

Adam Ebert

Chevy Chase Acura has done great service on my vehicle. If you buy a Certified Pre-owned vehicle from them, you will get two years or six free oil changes plus complimentary car washes for as long as you own your vehicle. It’s a busy place so plan on waiting about two hours for an oil and filter change but I have no complaints about the service.

Eli Tomar

Really high-quality work, incredibly professional and honest, and maybe most importantly of all, they fully honor their warranties/certified vehicle commitments. Plus, there is a human being to interact with until 9pm!

TAMRAT BeDane

Great service. The team are wonderful

Paul McRoberts

Chevy Chase Acura (CCA) provides an environment conducive to procuring a luxury vehicle. A quite private conference room to discuss transaction details. David Petty truly earns the title Senior Sales (and leasing) Consultant. I appreciate that he guided me through the vehicle feature selection process and facilitated my understanding of the lease benefits. Giovanni took me through the lease paper work in less than 1/2 hour. Until dealing with these gentlemen, my prior experience with many dealerships led me to believe the vehicle buying / leasing process had to take MANY hours, more frequently, most of the day. I had done research on the CCA website. We were there a total of 2 hours. most of which was my looking at colors, discussing trim levels and taking a test drive.

Lamees Alayoubi

The best service anyone can receive. My car was ready at the promised date. The person I dealt with, Pete Fiolek was very helpful and curtious. When I came to pick up my car it was standing there washed looking like new. Thank you Acura of Chevy Chase for never disappointing.

Lisa Mantel

As far as car buying goes, purchasing my new (used) car from Chevy Chase Acura was pretty painless. I didn’t feel pressured and I felt that I got a good deal. I would definitely work with them again.

Pamela Patton

The service department at Chevy Chase Acura is great, professional & efficient especially Joe B!

Alexandria Cattaneo

Great service! Phil was helpful and kind and made the leasing experience easy and informative.

Juan Jovel

I don’t why I waste my time looking for the best deals at other Acura dealerships. I was in the market for a new vehicle and I visited two Acura dealerships in the area who are full of false promises. I have gotten my last two cars from Chevy Chase Acura and very recently just got my third. We are very happy with the service and communication that Michael Dodson provided us with. He was always honest and realistic with me when it came to price. In the end, i was able to get a great deal in a really great car. As I mentioned, I don’t know why I bothered to waste my time with the other dealerships when I should of reached out to Michael at Chevy Chase Acura in the first place.

Jose Hernandez

Well that what they was nice on this service and all that but a year ago they did I paint hang in the paint job that they did they did a terrible job six months later the pain is starting coming out in native wanted cover that's so they not go do ankles job at all I'm so sorry because I buy my car over there and I has to deal with it Conair service day heaven and doing all the employees up there

Rick Baierlein

Great experience. The Service Department staff were friendly and efficient. I do not typically go to a dealer for service, only went in this time because of a recall. This experience has changed my thinking and I will bring it to them Chevy Chase Acura the next time I need service.

Stacey Barrett

My car was making a rattling noise for days and I was worried that something was wrong. I called Chevy Chase Acura’s service department and they were extremely accommodating in getting my car looked at for a same day appointment. Eric was the staff member that helped me with my car and he was amazing! He was very patient and listened carefully to my concerns in getting the issue resolved.

Angela Hagan

We had a great experience buying our daughter a used and pre-certified Acura ILX. Our sales manager, Michael Aragon, along with all of his service representatives, took great care of us. They were very attentive and gave us great buying options. They had a great selection of new and used cars. Their perks and customer service exceeded our expectations. I would highly recommend Chevy Chase Acura to all of my family and friends! Thank you for a great buying experience!

stacey glover

They always do a good job taking care of my car.

Julia Teixeira

I am always treated promptly and with respect at acura Chevy Chase. Any of the gentlemen who work at the Service Department are fantastic and treat my Acura ILX 2017 with great care. Miguel, Chris Toronto, Erick, all try and make my day easier, and I am very grateful and appreciate all their efforts. I usually get a loaner vehicle if they need more than 4 hours to fix my car, and the gentleman in charge of giving out loaners is such a pleasure to work with. Thanks Acura Chevy Chase! I would definitely recommend these guys. Come get your service done with them! Complementary water, sodas, coffee and fruits, WiFi if you need, make this my go to dealership!

Jeffery Fudd

I received great and prompt service from Chevy Chase Acura's Stan Dovell in the Body Shop. Initially, per my request, Stan provided me a personal estimate. When I decided to go through my auto insurance company, Stan responded quickly to get my Acura RDX in and out earlier than expected! Thanks Stan!

Billie Wright

When I talk to a person on the street who owns a Chevy Chase Acura as I do, we immediately compare wonderful customer service experiences about the service department. You see it’s easy to purchase a vehicle and be treated well. But the customer who repeatedly takes his/her vechicle BACK to the service department Year after year, is doing so because he/she is being treated well by the Chevy Chase Acura Service Consultants. Anyone can order a vehicle part, but not every person treats you as if you are a VIP. Oh but wait, the Service Consultants at Chevy Chase Acura treats you like a Very Impoortant Person everyday they’re opened!!! Please tell Joe that Billie sent you.

Maria Guzman

Thank God for Chevy Chase Acura! I was referred by my daughter who recently purchased her vehicle there. All the expectations she set were met the moment I walked in. Frederyc helped me find the best, yet affordable options for me. He was very patient, polite and delivered great customer service from start to finish. I'm very pleased to have done business with this dealership. I would be more than glad to refer my friends and family there!

Hillary Stern

Brought car in for recall issue. As always, experience was a pleasure. Joe checked me in and car was taken care of promptly. Car was returned to me clean, washed and vacuumed, and ready to roll. Thanks Acura!

Shauna Freeman

Absolutely awesome experience. My husband commented that it was the most pain free car buying experience of his life.

Bennie L. May

Great company to have your auto worked on.Joe one of the service guy is very good to work with

Cmc719

Friendly and helpful. Fast sale

Sally Lumpkin

The dealership was clean and my car was delivered to me on time it's a true five-star service department . My

Jacqueline Stolz

The service was excellent, the car was completed in a timely manner. The team was very professional and very organized. I was also impressed that Pete the manager who I met once while dropping the car off a week prior remembered my name a week later when I came to pick the car up unannounced. I would definitely recommend this company to a friend/family for excellent and timely service

Christine Lynn

We’ve used Chevy Chase Acura for decades. Their work is precise, reliable and beautiful. The staff couldn’t be more helpful, informative and knowledgeable. I would trust them with any level of concern or detail. We’re fortunate to have them close by.

Maria Argueta

We had a wonderful experience at Chevy Chase Acura. Frederyc Botero and Michael Aragon were very professional and helpful. We are very happy with our purchase. Would definitely recommend them to family and friends.

Josue Flores

I've come here a couple of times for service and I always have a great experience. My service advisor is Ceasar and he always does what he can to help me out and clearly explain what needs to be done. I definitely recommend Chevy Chase Acura for service!

Nate Johnson

I was an easy sell because I knew what car I want, but Chevy Chase Acura made the experience easier than I thought. Very pleased with the service provided by David Petty, he’s a great guy. The quickest and most satisfying car purchase I’ve ever had!

Wiwa Lui

Eric was very helpful and knowledgeable. He made my experience wonderful with Chevy chase Acura. I am definitely coming back.

Luis Villalobos

From sales to service, I have not found such a great, courteous and friendly dealer such as Chevy Chase Acura. I recently purchased a 2020 RDX and Frederyc Botero, the sales representative was amazing! he was very knowledgeable and informative and most importantly always available to answer all my questions. (Frederyc habla Español y se tomará el tiempo en atenderlo de la mejor manera con cortesía y profesionalismo!). I purchased a car (RSX)13 years ago from this dealer and after owning an Audi and a BMW, I can say that Acura sales/service experience is by far the best. I was extremely happy to see that Chevy Chase Acura remains so good at customer experience. Kudos!

Saurabh Vij

Awesome experience...Frederyc is an awesome person and he made sure our experience right from entry to the showroom to driving car out the door was outstanding! Given Acura is a luxury brand, it was expected that we will be exposed to them upselling a lot of stuff along with the car. However, Frederyc didn’t attempt any of it and was just focused on ensuring that our Acura experience was as pleasant as it could be. I would highly recommend anybody going to buy a new or used Acura to go to the dealership and ask for Frederyc and leave the rest to him...it will be a guaranteed amazing experience! Thank you Frederyc!!

Robert Hawkins

Great customer service verry responsive to my needs and did everything in their power to make this transaction go very smoothly I am very satisfied with everybody involved

David Scher

Just leased my second MDX from Chevy Chase Acura for one reason ... salesman Richard Boyd and the rest of the team there are a pleasure to do business with. We had many other options, of course, but no place makes it simpler. Great value, an impeccable dealership and friendly service all in the community we call home. If you’re looking for a dealership that delivers on service and has a unique way of making the complexity of car shopping seem very simple, then give Richard and the entire team at Chevy Chase Acura a chance. No regrets here.

Tracie Jackson

It was a great experience, purchasing a car can be difficult, but Richard Boyd made it easy & stress free, as did the manager on duty the evening we came in to complete paperwork. We will certainly consider a future purchase here.

Betsy Silver

The car took much longer to service, as it was found that a part needed to be replaced. And then when that part was ready to be installed, it was found that another issue existed that also needed to be resolved. Communication with me broke down, when my service manager went away for a week, and no one contacted me to give me updates, even after I left messages inquiring what was going on.

Roswitha Kelly

Joe was professional, efficient and great as always. He even estimated the time the car would be ready on the spot. I completely trust his expertise and suggestions. He's a '10' all around. Roswitha Kelly

Beau Riley

I conducted the Acura research up front to understand the Certified Pre-Owned model mileage and price window. Once I sent email notification to Acura Chevy Chase of my intent to purchase, Tu and Duane worked magnificently to orchestrate the sale. Duane worked diligently to coordinate a few post sale activities.

Sean McElhaney

Can’t give Rick enough praise. We like our Acura fine, but if we buy another one it’ll have more to do with the ability to continue with Rick than anything else.

Deborah Clarke

My sales guy Richard Boyd was awesome!! He was very attentive, patient and answered all questions to my satisfaction. I had specific requests that I wanted in my vehicle and he found the perfect one that even came with a remote starter(Bonus!!). I have to say that everyone was friendly and pleasant to work with.

Angela Lord

This was the worst experience at a dealership I have ever had! I drove almost 3 hours to buy a SUV . It was the day before the 4th of July. I got there around 4 and didn't leave until 9. We were the only customers there! I had my two children with me 11 and 12. We sat for hours only for them to tell me they could not finance anything under 5000.00 . I didn't want a high car payment. Meanwhile one of their sales people tried to sell me on a product that she was selling on the side. I thought it was awesome that she was trying to help me but all the while it was to sell her business. Very unprofessional. After leaving she still called trying to sell the product. A month later I was going to purchase a SUV at a different dealership and realized I didn't have my title. They had never given it back to me. I called and they had it. Didn't offer to overnight it. I had to drive another 3 hours to get it. Oh and heads up, after looking over the sales paper they were adding things they had fixed and done to the vehicle prior to me purchasing it . I do NOT recommend anyone buying a car from this place!!!!!

Kevin Coleman

Staff was so courteous and helpful very knowledgeable and are good at what they do I really felt very comfortable darling with each and everyone I worked with and I look forward to buying my next car with them

Ilene Gordon

Mike Donahue and Pete Fiolek were fantastic to work with. The body shop did a brilliant job and my car looks beautiful!

K Moore

One of the best car buying experiences I’ve ever had. I went in with rigid terms. Fred Ginwright listened to me, researched and put an awesome plan into action that exceeded my desires and terms! I drove off in a beautiful 2020 Acura RDX SH-AWD- Technology Package! The finance manager, Giovanni wrapped up the transaction seamlessly. Bravo to the staff at Chevy Chase Acura. I couldn’t be more pleased.

Kathy Cotton

I wish to thank the team at Chevy Chase Acura for the excellent job they did on my MDX. Quality work by quality people. Kudos for your continued dedicated outstanding customer service.

G Kopit

Erick in the service department is professional and dependable. I have never had any issues with my high mileage TSX thanks to his dedication to service. I have nothing but kind regard for the team at CC Acura. See you in 3k miles!

Patrick Dougherty

Frederic, Kaveh and the team at Chevy chase Acura took very good care of me. They listened, had fair pricing and really Did everything to ensure I was a happy customer. Thank you guys for all the attention and he’s work.

Keron Clarke

This is usually Acura dealership I go to for most maintenance and repairs. I was very disappointed in my last couple visit. This very last one I went in to get a few things done and my door wouldn’t lock because the key slot for my 2010 Acura TL kept giving an error message. The guy told me before they couldn’t even look at the problem it would cost 350 for a new key n 150 for a diagnostic. Plus whatever the repair was. I decided to do my other repairs n research the issue some more. I found on the web today that the error displayed is a know issue with the key slots and it showed how to fix or I would need to replace the slot. I fixed myself in 3 mins. Now I will be deciding whether to go to the Acura dealership in laurel or here whenever I get my car worked on only because I live in DC. If not it would be laurel for sure.

Manpreet Singh

Karim at Chevy Chase Acura did a great job (with patience and attention) at helping us narrow down our choices. Most importantly, we did not feel pushed into a deal — Karim explained the used car pricing and showed us comps, which helped us feel better that we are getting the right price and the right car.

Andrew Lee

This review is for the salesman I was fortunate enough to work with during my car buying experience at Chevy Chase Acura. His name was Frederyc Botero. As a very skeptical person when it comes to any sales person, it was extremely refreshing to come across Frederyc. Very personable, sincere, communicates well and as a customer I felt like he kept our interests as his number one priority. If you are planning on going to this location to car shop, no doubt, ask for Frederyc but call ahead because he was pretty busy went I went to go see him.

Jeremy Bryson

Great dealership. David was one of the best salesman I have ever met. Not pushy, very patient, and just had a “I’m here to help” attitude. Recommended to anyone looking for a new or used Acura.

Kim Wu

Chevy Chase Acura is by far the best dealership I ever been to. Tu and David Petty were very helpful, honest, patient, and understanding. They made us feel welcomed and they made sure that we were well taken care of and that they met the requirements we were looking for. They really went above and beyond providing the best customer service. We will come back here again for sure.

frederick cooke

Making the appointment was easy. The appointment day and time were convenient. The service was very thorough and ready by the end of the day as promised with no cost surprises. No complaints and lots of thanks. I would happily have this experience again.

The Carrot Queen

As usual: very quick and efficient service, extremely nice staff, shutter driver home and back, reasonable price. It’s a pleasure to have a car serviced in such a place.

Dana Stroman

I have used this dealership since the purchase of my vehicle and each year, the service has declined. I would never purchase from this dealership again and I will no longer use their service Dept. The sales group is nice but the service is awful! I’m suppose to get a loaner but after many years, I find out today when I dropped off my vehicle, I have to request a loaner. Of course, no loaners are available.

Thiagasundaram Balasubramaniam

Chevy chase Acura managers / sales agents are very knowledgeable.They explained about my car clearly and helped me good with everything right from explaining about car features to making sure all finance paper works are completed on time and done precisely with utmost care.

Asia Frederick

My salesman David Petty was superb! Very informative, nice, understanding, and helpful in every way! I had the pleasure of purchasing a car from him. My experience at Chevy Chase was more than perfect. With David and Ralph working with me and putting me in my dream car with a great monthly payment!

Laura Martinez

Overall I am very pleased with the service! Cesar helped me when it came to my car having some issues and I can honestly say he was nothing but helpful and understanding! I will definitely be coming back for any other service I need done on my vehicle!

Robinson0071live.com Reyes

Thanks to Chevy chase Acura for give me the opportunity to get my new Acura, Chevy chase acura is the best dealer I ever visit, they have very nice people they are there for helper you, and thank you so much Fred Ginwright to help me to get my Acura thank appreciate everything you did to help me.

Melanie Modlin

Joseph was very friendly & professional. Explained exactly how the service would be done & quickly got me into a loaner car that was very much like the car I drive now. A very positive experience.

Michael Rossett

Easy check in the previous evening, Rick was very accommodating and response to requests.

asia shahid

Chevy chase Acura is very efficient. They get the job done with courtesy!

chris craddock

Bought a 2010 TL. Had a wonderful experience with the Used Car Manager Marvin. They gave me 2 years of free Oil changes and unlimited car washes.

Brittany Buckner

When I first got there there was no one to help. Everyone was busy. There should have been a service desk to orient me and other clients. Finally someone did help and the customer service was good. I ended up with a loaner car which was also good. When I came back the next day it was difficult to find out who was helping me again. Then I was falsely accused of denying the car but they rectified the situation quickly. I was told my car was supposed to be washed and they only cleaned the outside. I thought they would clean the inside as well.

Roger Matumula

The service was excellent, though it took longer than I expected (due to additional repairs due to recalls)

Mohammad Chaudhary

Customer Service was excellent. Agent was polite and helpful. Only problem I had that car was not vacuumed. And did not like that

Caroline Strand

If you’re looking for a straight forward easy car buying experience, look no further! My husband and I had been to several other dealers and had terrible experiences with service. Duane and Tu took care of us at Chevy Chase Acura— they worked to find us the perfect certified MDX in our price range. They answered all of our questions and gave us an amazing price. Thank you for making the car buying experience easy!

Bonnie Weaver

I had a wonderful experience buying my new car at Chevy Chase Acura. It is my second purchase from the dealership. David Petty, my salesperson, is so knowledgeable about the cars and he is so pleasant to work with. He is the perfect salesman for this business. No pressure, no intimidation. He provides exactly what you need when buying these high tech, complicated machines. The sales manager and financing manager were terrific as well. The dealership is beautiful and comfortable too. I also bought another Acura because the service department is great. I love my car!

Martha Guevara

I had the pleasure of being assisted by Mr. Duane Buck . He provided me with the best customer service. He was patient and answered all of our questions & concerns . He was also informative and provided me in great detail and clarity about information concerning warranty, car spects, and the purchasing process. Will definitely recommend to family and friends & will also come back for my next vehicle overall Very happy with my purchase .

Heather Morgan

Very efficient, friendly and no hassle at all!

Karen Gibson

Chevy Chase Acura was expedient in responding to my request for a quote. We wasted no time agreeing on a fair price. Their emails were professional and friendly. Specifically, salesman David Petty is a most pleasant and highly knowledgable person. He patiently explained everything in my contract paperwork. There were no surprises, no hidden fees. David Petty was willing to deliver the car to my home, 35 miles away, as I was unable to get a ride to the dealership. Chevy Chase Sales Manager, Ralph Kolius, was also straight forward, honest and pleasant in our interactions. I’m recommending all my friends purchase from Chevy Chase Acura. I’m confident with my choice of dealership and the people I interacted with during my transaction.

Joan Johnson

Highly recommend this place and Fred Ginwright if you are thinking of getting an Acura. Best price and service!

Phillip Gibson

Where do I start with this company. I had a memorable experience dealing with this company. After having to come back over and over due to the sales person not examining the car I wanted to look at, I realized this is not the dealership to purchase from. I did however get help from a gentleman who was not my salesperson who was phenomenal but somehow I received the worst customer service from my actual sales person Fred and manager Mike. First problem I had was that both my salesman and the used car manager didn’t smell pleasant which I think should be a priority when working with customers. Second, the used car manager seemed more interested in his coworker than helping to assist with my purchase. The process took a very long time and his goal was not aligned with making me a satisfied customer. Third, my sales person asked me for a ride home which is unorthodox but I understood. The problem I did have with him was, on the way to drop him off, he asked if I smoked which I thought was unprofessional. I don’t know if I gave off a stoner vibe, but I would never think to ask someone I don’t know that question but I respectfully declined. He proceeds to inform me how he does not like certain things about his job. He informed me the reconditioning fee he tried to charge me was just something he didn’t agree with working there, and that the company just charges it to make more off each vehicle. So after I dropped him off, I sat and thought about the conversation I had with the used car manager. I spoke with him about his repair cost for the vehicle not adding up to the "RECONDITIONING" fee he was trying to charge, and after 10 min he said he would waive it. But during this argument he went on and on about only having a couple hundred in profit for the vehicle and selling it at the cost he received it for. Now that would have been great if the sales person did not tell me he thought he could give me a discount because they purchased the car for a good price. Now if the reconditioning fee is just an attempt to gain extra money off the vehicle, which I was told by my salesperson on my way to drop him off, which could be waived even before engaging in conversation with the manager, why would you choose to insult me during the negotiation process. While I tried to explain to the manager that there was a similar car for cheaper at another dealership, he asked, “ Well why don’t you get that car” which I explained the Bethesda dealership was a little closer. Overall I thought since I was referred by a friend of Sam Weaver, I would receive great customer service. Maybe I should have started with that as my introduction. Look elsewhere before doing business here. You will pay for it in the end.

monica Daye

Great customer service! Surpassed my expectation of a dealership. David Petty made the transaction as smooth as possible he took care of everything, he even came in on his day off. He made sure I was well informed about the entire process and the features of the vehicle that I was purchasing. He just wanted to make sure I was happy....Thank you David, I am pleased and happy with everything!!! You Rock!!!

tracy yau

Fed Ginwright is very good dealer. He is willing to effort to meet you need. Good experience on buying car with him

Joyce Nenonene

Great customer service. Quick repair on my vehicle and follow through.

Roba D.

I’ve been going to chavy chase Acura service for the last three years. Everyone at the service department have been excellent answering my questions and assisting with my Acura’s service. Eric Sanchez what a guy! So much understanding and helping throughout my visit to this place! I’ve no words but thank you all for your continued and exceptional service!!

Julie Ronhovde

I had a definite emergency- brake system, fuel pump problem (I had already set up an appointment for the recall repair for next week), and a few more lights that went on. So I drove directly to CC Acura and Rick Aldridge took care of me immediately and included the recall repair so I do it havevto go back next week. Three hours later I was on My way home.

David Schlosser

Yay! Finally a dealership that operates on principles of transparency, customer service, and a pleasant sales transaction. And they are speedy! In the morning I messaged via the Express Store on their website asking for a quote. David Petty emailed me shortly thereafter asking a couple questions, and before 11am I had an excellent price and terms. After struggling with several other dealerships for two weeks trying to get quotes over email, this treatment from Chevy Chase Acura was such a nice surprise. After work I met with David, enjoyed a test drive, and marveled at how patient and non-pushy he was. I was offered a variety of color choices, and offered additional test drives as needed, then made my choice and started the paperwork process. There were no surprises, no visits by a manager, just a simple, pleasant experience guided by David's friendly and knowledgeable presence. The run through finance was quick and pressure free too. This was such a modern, 2018 kind of car buying experience. For a great price, no pressure, and a really good selection, Chevy Chase Acura, and David Petty, are the way to go.

Michael Cerrato

Both times I have come to Chevy Chase Auto have been for body shop work. Both times I have been to the body shop have been great. My car looks like new, it’s clean, and the price is always fair. I have worked with Stan both times and he is always careful to explain the steps of the repair process. Great experience.

Eric Allen

Great experience buying a car at Chevy Chase Acura! I live and work in Bethesda, so this was my first stop when buying a new car. My sales rep, Richard Boyd, greeted me right away and gave me my space to look around (which I appreciated). Once we engaged, he showed me an RDX and eventually we pivoted to an MDX (my decision) - he was patient and knowledgeable; nothing bad to say about other car brands, just focused on his product. We sat down, went over some numbers and I asked to think about it. He agreed to let me think about it and I left. No "let me get my manager" / high pressure sales nonsense. I ended up liking the MDX over the Lexus RX and QX60. I was not sure if CCA would be the place to go because it's in downtown Bethesda (I was expecting it to be pricey), but the deal was better than all of the other dealerships in the DMV and my True Car price. I spoke to the Sales Manager, Ralph and he walked me through all of the pricing details, my trade justification and just seemed honest - I appreciated it. The closing process didn't take too long - they have a good system with the business office and detailing. If I wasn't signing paperwork, Richard was showing me around the dealership, service department or explaining the car systems. He called me the next day to see how I was making out - very well, thank you. This was a case study in how to treat a customer from start to finish. If you're thinking of a new Acura, find Richard and get with the CCA team!

Melb821

They were fantastic from start to finish with my new Acura that I’m in love with

Amanda Vieira

Customer service was awesome I was welcome as soon as I drove in until when my vehicle was finish. I would not ask for more Thanks to the awesome team that make this a success .. Appreciate all the hard work that you all do day in/out in making us (customers) feel secure and happy as we drive each and every day going about our business Thank you so very much!

Karam Park

If you are looking for a new or used Acura, I highly recommend this place. Hands down, the best Acura dealership in MD and VA in terms of price, service and transparency. They will treat you like family and not push you over aggressively to make a sale. Ask for David Thomas for a professional and efficient car buying experience. Got my new TLX within few hours and this was including a test drive, paperwork, fun conversations and a TLX 101 class at the end to go over some features. Their financial manager and the general manager are awesome as well. Some people even drive few hours to this place for a new car, and you will definitely see why once you experience how amazing this place really is.

Yannick Ince

Yuri in service went above and beyond in getting my car in and out in a very timely fashion. His customer service and communication made it a first class experience. Highly recommend Chevy chase Acura. As a client for the past 6 years their operation has only improved over time. Also shout out to Phil Buzilo in sales.

Acosta

Amazing service. I came in for my 2016 tlx safety recall. They took care of & inspected my car. They also gave me a complementary wash. Really nice place. Extremely busy & of course, pricey. Overall good experience. Thank you Erick.

Kathryn Ross

As always Richard Aldridge helps me take great care if my car and always with a smile.!

Srinivasan G

This is the best car dealership I have been in for service and sales. I have bought leased and serviced 4 Acuras from them over the past few years and will be buying my next car here too. Phil Buzilo is outstanding in Sales and gives good advice - he even told me to wait once for a lower price. The free car washes are good, but more than that is their friendly and welcoming atmosphere. They are also a recommended repair center for most insurances and all I do when I have a problem is tow the car there, leave it in the basement and leave a note for them that I will need a loaner.

Robin Thieme

So customer focused! Great service. Thank you.

Carson Nguyen

We had a great experience buying a RDX at Chevy Chase Acura. David White was amazing, familiar with our requirements and delivered a great deal!

Sharon Little

I ordered an accessory for my SUV. I needed to return the item because a duplicate order was placed and received several weeks ago. I did not need two of the same and decided to return the item that I received a week ago. I made contact on the website and a few days later, someone contacted me by text asking what the item was and if I still had the receipt. Then I was told to go to the parts department and present the receipt. The item was shipped to me. Seems as though I am getting the "run around" with this place. The invoice says 30 days to return. Not good business to ignore customers! Good product...Awful experience returning. Never will order from here again.

richie owens

Chevy Chase Acura provides a great service to its customers. They are not pushy and sell other services to customers like other car shops. They do their best to explain why the recommended services are needed and work with you to address them. I will be going back to get my Acura serviced again.

Julie Miles

Great service. Good people. Excellent communication during the day of the appointment. I am a very satisfied customer.

Elliot SH-AWD

I have a great experience every time I bring my vehicles to Chevy Chase Acura for service, everyone in that department are very knowledgeable. I recently brought my TSX for a spoiler installation which was supposed to take about 3-4 to be completed. They provided me with a loaner car for the day but only a couple of hours later they called saying my vehicle was ready. They did a fantastic job and got charged less than the original estimate I couldn't be happier. I'll keep bringing my cars to Chevy Chase Acura for service needs.

David Issever

You are going to want to buy your next car here. Great Service, with buying, AND with the aftercare of the product. I'm sure lots of salesmen/saleswomen are great there but David & Ralph were top notch. They listened to every word we said and found the perfect car to fit our budget. When you think integrity and class, no other dealership compares in my opinion.

Al Romero

Rick Aldridge is my Service Advisor, and he was very professional in helping me with my Service visit. I phoned him about my timing belt and he was great to accommodate an appt quickly. Rick reviewed the service details when I arrived, and he coordinated a loaner vehicle...which is an important service for me and I very much appreciate it. Rick called me later that day to give me a progress report and advised on a couple of other things to do now, or consider for the near future. Rick is a definite asset to your team. He helps make owning (and servicing) an Acura worth the time and effort without pressure. Thank you

Steven Soroka

Great warranty service. No delay getting into the service area and car was ready as predicted.

Asenath Reyes

I want to thank Chevy Chase Acura for a great deal on a beautiful car. Frederyc Botero was the gentleman who helped me in the car buying process. So grateful to have found him because he made sure I bought the vehicle that best fit me. He was attentive and genuine the whole afternoon. Definitely recommend!

cloud 05

Decided not to sell me a car I agreed on purchasing. At the last minute the car had "transmission" issues. I was told that they would look for a replacement, but after 2 weeks no call, no email..nothing. They will never get my money. Wish I could give 0 stars.

Lynda IronsHitchcock

From the time I called on the phone to schedule my appointment to the time I walked out the service department was absolutely the best service I ever had. Eric Sanchez and the mechanic Roberto Jarquin really did an outstanding job. My car had a strange noise and one dealership said I needed a new transmission another one said that I needed new brakes. The bill would have been thousands of dollars. Ethan took careful notes to tell the mechanic and called me with what was needed before doing any work. I learned my car needed a software update covered by warranty and a brake flush. The car was finished in a couple of hours and cleaned inside and out. I saved tons of money and was treated with respect and never felt as if I was just a dumb female who knew nothing about my car. Thank you so much and when I want a new car I know exactly where I will go. One more thing, the waiting room was comfortable and had quiet rooms to sit and get work done! 100% rating for sure!!!

Pat Villani

Very convenient location with ample parking and comfortable seating areas for customers. Sales staff is very friendly and helpful, not aggressive. Excellent place to shop for and buy a new car.

Theresa Wolfe

Was looking for a pre owned vehicle For our son. Our salesman was Frederyc- he was so nice and helpful and not pushy. Our entire experience with Chevy Chase Acura was smooth and easy. Our son is thrilled!

Eugene Sofer

Staff was prompt and courteous. They explained the service to me and answered my questions. The service was completed on time and they explained what they had done and why. All told, a very satisfying experience.

Forti Acres

Chevy Chase Acura’s Service Department has excellent customer service. Our experience was nothing short of top notch. Keep up the good work guys!

Beza Seyoum

I had a wonderful experience at Chevy Chase Acura. Erick Sanchez took a great care of my car and did all the necessary maintenance. He was very patient with me when I asked a lot of questions and he provided me with very thorough advice. Excellent customer service and great technical knowledge. Thank you Erick!!! I highly recommend him!!!

Chandra Mohan Mylarappa

Had a great experience shopping my Acura ILX 2016 Certified Preowned. Staff was friendly and helped me in getting rite car. I would strongly suggest to meet Michel he is very friendly and was informative. Ambience of the Showroom was very good and clean.

Judy Kirpich

I have been using Chevy Chase Acura for every car I have leased or purchased for over 20+ years. I trust them. There is no hassle. They are very service oriented and go out of their way to deliver a top notch client experience. I have never felt pressured into a sale and the salespeople have always directed their attention to me, not my husband. I dare say I will probably end up leading my next three cars from the same dealership.

Anony Mous

Saturday 3/30/19: I wish I could give 0 stars. Today I visited the dealership because I forgot something in my car while being serviced. Before taking care of that I stopped by to look at the cars available. Mind you, I’m about to spend close to $5,000 for servicing and repairs on my vehicle. I talk to a salesman regarding a vehicle I liked and I informed him put something together and get back to me with the full intention of purchasing the vehicle today. About an hour later after speaking with him I call and leave a voicemail. Few hours later no reply. I call in again still no reply. So tomorrow morning I’m going to ask what was done as far as repairs to my car. Pay whatever I need to pay, and take my vehicle elsewhere to get serviced and purchase the vehicle elsewhere. Update 4/1/19: I reached out to the customer service manager by the name of Carlos Correa, no reply. I guess they don’t want to make any money or they made the assumption that I’m not qualified to make the purchase. Either way it’s a bad look.

Scott Hammond

I took my car to Chevy Chase Acura this week for regular maintenance. I was able to make an appointment. The entire process was seamless, from checking in with a technician through the updates provided to me, and the car pickup. Everything was explained to me, along with future services I may need. I left totally satisfied, and I understood what had been done to my car. A great experience, as it is each time.

Gabby Hernandez

Where do I begin! I was searching for Acura cars online and came across Chevy Chase Acura’s website. Immediately, I knew this dealer had a great reputation for customer satisfaction and service. I came to the dealer months later around 8PM (dealer was set to close at 9PM) and Frederic, my sales person, immediately welcomed me with great hospitality. I apologized for the time I had come in, yet he never rushed me or became impatient. Long story short, we didn’t leave the dealer until 1AM (I’m so sorry team!). I am so pleased by the professionalism, determination and patience Frederic, Mass & Michael had to make sure I left as a satisfied customer. I really hope they get recognized for going above and beyond! Also, others perks that this dealership offers is free oil changes for the first two years of owning the vehicle, free car washes for life and they also participate in a college tuition grant program (earn up to $4K). I’ve already recommended my family members to this dealership! We will see you again Frederic! Best, Janet Hernandez

Lynne Adrine

My car is 14 years old. I purchased it at Chevy Chase and use them exclusively for service. I credit them for the good condition of my vehicle.

John Daria

The work performed made the damaged bumper look as new. The shop took me in when scheduled, even rescheduling when I needed due to issues with insurance. The work was executed within the timeframe as discussed. I was happy with the results & the experience, & would gladly use this repair shop in the future.

E R

Great service! I have bought 3 cars here andI have always had a great experience. Always a pleasure to work with.

Mary Ditman

Very professional and friendly service department. Eric has been great!

Javier Hamann

My car was serviced for a recall. Scheduling, work and customer service were all great.

ledwin ekinde

Karim made the process so easy. I went for an Acura mdx and had no idea what the process will be like. I had my previous car for 10yrs with no note. This was like new to me. Price was fair and customer service was great.

Paul Lemar

Top notch service, very efficient. They really take care of you and get you in and out quickly. Warranty issues or regular service, always done fast. Erick Sanchez is also great with communicating whats going on with your vehicle and when it will be ready.

Tameka Thomas

Karim was awesome!! Outstanding customer service!

Lori Fields

I recently came in to look at some CPO vehicles. This was my first time looking at Acura's (specifically the MDX) andI was impressed with the customer service. Although I didn't buy that day, Frederyc offered good service and his colleagues were very professional as well. I will be back for my vehicle very soon. I do look forward to doing business with them.

Rafael McFadden

I took my car in to adddress a factory recall and it was taken care of without hassle. The level of customer service demonstrated by Erick Sanchez was superb.

F KHAN

Thier paint shop could not paint the bumper on on my car.. what idiots take 3 tries and it still ain't right?

kym25061 .

Good Staff, small used car lot area to find parking..be prepared for a little maneuvering.

Appukutty Venugopalan

One of the best car dealership I ever came across during my last 40 years. I brought a new MDX from here during November. I met David Petty the salesperson from Chevy Chase Acura, he is so well experienced and very polite to me and my family, he explained everything about the car and had a wonderful test drive, and I brought the car for very responsible price. I will recommend this dealership!

Sweta Ladwa

Great service, on time, and non-pushy staff. Great facilities for waiting while getting car serviced. Service prices are higher than elsewhere but I guess that's the price you pay for the level of service you get.

Maria Freyre

I’m writing to express my sincere appreciation for the outstanding sales service David Petty provided me at Acura Chevy Chase. He was a true professional with fine attention to details and gave us exceptional service. Before I even stepped in the dealership he earned my trust by discussing different options and assessing my needs accurately. I’m so pleased with my new RDX! I will be sure refer David and the rest of the crew at Chevy Chase Acura to my friends and colleagues. Mila F.

Anita Moore

The service department is excellent and professional they are friendly and informative

Robert Keller

I have been a client for over 20 years and I find the service to be excellent. Prices are fair and the work is finished on time.

S F N & T Salazar

I highly recommend Chevy Chase Acura. I had the pleasure of working with Frederyc Botero over the past few days and ended up purchasing the exact car I wanted! He helped me throughout the entire process and I walked away feeling 100% sure about my decision. The experience was overall very positive and I am excited to be a new member of the client family!

Sharon Demidio

Excellent customer service, very easy to book an appointment and perfect location. Josh took great care of my car and it looks like brand new. They even got my kids sunscreen out of the leather seats. Amazing. I highly recommend this service and will definitely continue to use Bethesda Detailers.

Francis Record

I would highly recommend this shop after they repaired major damage to my car. The outside of the car has been restored as new, and it drives without any problem. The repairs took longer than expected, but I don’t blame the shop for the delays.

Barry Fox

David Petty is a Awesome salesperson as well as great customer service, took the time to show my Wife and I all different options and we left there happy and excited. Thank You I will surely be telling anyone in the market for a new vehicle where to go thank you, The Fox's

Nur Sulistiono

Erick Yasir has been taking care of me for at least a couple years now. He is one of the most professional & knowledgeable service specialist I've ever encountered.

Jonathan Lessin

Stan Dovell is amazing. He gets me in right away and done on time with a great job!

Jesse Thoresen

The service team at Chevy Chase Acura is amazing! They’re always on time and courteous. I especially love the fact that I don’t feel like they are trying to sell me something I don’t need.Great job guys, keep it up.

William Green

Just purchased a 2019 Accura RDX AWD Tech. The folks at Chevy Chase are a class act. They made the experience a pleasure and were unlike many of the area car dealers. The business atmosphere and facilities are so relaxing. None of that hustle bustle you find at many others. Mr. Boyd, my salesperson is such a great guy. The no-pressure environment makes car buying a joy.

Pichate Kijlertkittikul

Everything was great. Rick was nice. Thank you Nick. Would have been 5 stars if my car came out washed. It said washed in the invoice.

moi 22588

Chevy Chase Acura : Mr. Fred Ginwright was helpful, friendly and patient. Great customer service and very flexible.

Mihai Lintean

Had a really nice experience with this dealership. Kudos to David Petty for making the sell to us. He gave us the right price for a really neat car and threw in a few other perks that we weren't expecting. He didn't try to push anything extra on the sell that we didn't want, was very patient and accommodating, and stayed with us until late after hours, along with the others on his team, to make sure we are happy with the sell.

judith Vandegriff

Outstanding attention on the part of every member of the staff of the needs of an elderly lady who had lost. The use of her car in a minor traffic accident. Excellent and immediate . Work with insurance, financing, title and tags. They listened to me and my needs. Judy Vandegriff

Corey McCants

Chris Toronto is the best. I have been going to him to have my vehicle worked on for over a decade now and he has been superior each time. His professionalism, courteousness, helpfulness, and attention to detail are why I continue to come back and why I decided to purchase this vehicle, my 2nd Acura, from Chevy Chase. I purchased my previous Acura from a different dealer in Maryland and did not have the same experience which is why I began using Chevy Chase and always will as long as I own an Acura

Heather B

Quite simply the best car buying experience I have ever had! Thanks!

Dan Thompson

Just love the service overall. Everyone from start to finish were very professional.

GABBY .

Thank you Chevy Chase Acura for making my birthday dream come true! Kaveh and Greg are a great team and offered awesome customer service! I would definitely refer anybody to check out their vehicles! 10 stars!!!!

brian mendez

So I came to Chevy Chase Acura this past weekend and have nothing but good things to say. The customer service was amazing very knowledgeable on there products and features. The fact that they offer free oil changes and car washes for as long as you own the car if you but from them are savings in it's self.. very happy all around if I ever need or want to purchase another vehicle I will definitely be back cuz I was nothing but satisfied.

Barbara Roberts

Can’t thank Mr. Mike Donohue enough for his professionalism in the repair of my vehicle. He was always available to answer any and all of my questions. My car was damaged when it was stolen. The Chevy Chase Auto Shop is the only place I take my car when repair service is necessary. Respectfully, Barbara Roberts

sylvia faulkner

I recently purchased a new RLX at Chevy Chase Acura and my experience was great! As a female not once did I feel pressured. David Petty my salesperson was awesome. David listened and heard my request and was very instrumental in making sure that I was completely satisfied and that my expectations were met. It was a very enjoyable experience and I highly recommend using David Petty at Chevy Chase Acura when purchasing your new vehicle. Thanks David! I LOVE my new car!!!

Yohance Fuller

I had the pleasure of working with Richard Boyd at Chevy Chase Acura. From the moment I walked into the showroom, Richard provided ‘Five Star’ customer service. He was attentive, patient and honest. I enjoyed my experience working with him and the staff at Chevy Chase Acura.

Lora Routt

Erik and the shuttle driver were great. Service performed did the trick. Car drives smoother and is now quiet. Little disappointed that I had to buy new wipers because my blades are no longer available but I am very satisfied. Erik kept me appraised on the status. Also I enjoyed the loaner. The RDX. Either that or the MDX is my next vehicle. Thanks for everything.

Jason Arya

Had a great experience. Brought in my car for service and the service rep that assisted me was very nice and knowledgable. He explained what was wrong with my car and what needed to be done. I trusted his advise and proceeded with the repairs. Whole experience was very good.

Natesh Veda

David Petty and Ralph Kolius were very professional and helpful with the purchase. It was a very pleasant car buying experience. It was very obvious that they wanted to work with us and offered us the best possible deal. I would gladly recommend them to anyone.

beruh tewoldemedhin

i was not happy at all. i would not recommend their service. They left a lot of scratch on the hood of my car in the process of fixing the bumper. They damaged the driver side of the tire. It was all flat. when i left the car with them the tire was fine. It took them 18 days to fix though they promised 7 days. Not mention that they had to re paint the car because they painted the car the wrong color. very poor management. vey reckless all around

Adam Sutherland

Dan was great. The whole experience was smooth and easy.