Reviews of Car America of Laurel (Car Concessionaire)

Dubahr Deslouches

I came looking a specific car but unfortunately they don't have it here. I did however get a LOT of helpful information from my salesman Kenneth about a ford that I didn't even think about. He really opened my eyes and now I'm really considering going and getting it this weekend! I can tell he is a really honest guy and I absolutely love how he wasn't pushy at all. Kenneth really knows his stuff and connected well with me to find a car that fits both my personality & lifestyle needs, he was also very mindful of my budget. This place has spectacular customer service and based off that visit today I know exactly where I want to go to buy me and my wife's cars. Honesty Is the best policy and I know I am dealing with a very honest and reasonable business and business man. Absolutely blown away with the service. Very anxious to go close the deal and shake some hands this weekend.

Victoria Ivicek

Car America treated us very well. We came in knowing which car on their lot we wanted and they were honest and forthright in their dealings. We had a great conversation with our sales associate and were genuinely pleased with the entire process. We would recommend Car America of Laurel to anyone looking for a quality used vehicle.

Lakeisha Campbell

Just bought a new 2017 Kia Optima awsome service see Al Moore!!!!!

Derek Riel

Good selection

Elizabeth McClean

Dmitry was great in getting us into the car. Very personable and great with explaining anything asked. The car was very clean, new tires and a overall great process! 5/5 would return for another.

GogoMalc .

Nate is the boy! He got me a great ass deal as a first time buyer. Great cars on the lot and I lucked up and got a marvoulous deal for it. When you walk in, ask for troy and you will meet nate and they will find you your car.

gale lukas

Car America employees were very caring and helpful. They worked hard to help us get the car we wanted and to find an excellent interest rate on our car loan. They really saved me at time I was in need. I would highly recommend Laurel, MD Car America.

Atari Ramsey

They sold me two lemons and when I took them both back to get some work done on them the only thing they could tell me they could do was put me in a new car and take out a brand new lease horrible customer service. They'll talk you into a circle and make you think something's being done when nothing at all is being done. I wouldn't give such a bad review if one of the cars was bad and the other was okay but both of the cars from car America turned out to be total lemons. Do your homework when car shopping especially for a used car.

Josh Peterson

I bought my 2013 Honda Civic from Car America and absolutely LOVE IT! I had a wonderful experience and left with a payment LOWER than what I was looking for! That's unheard of! Thanks Car America for taking such good care of me - I'll be sending family and friends your way!

Marriott Davis

Super excited for my new car, the staff was super nice and helped me with a good deal. I strongly reccomend.

Amy S

I purchased a used Audi on Saturday and I love it! They had several vehicles I was interested in. Dean, my Salesperson was great. He was knowledge and very helpful. Highly recommend!

nick betz

HAD A GREAT EXPERIENCE AT CAR AMERICA TODAY AND GOT A GREAT DEAL ON A VEHICLE! THE MANAGER JASON WAS VERY HELP FULL. IF YOU ARE LOOKING FOR A GOOD DEAL THIS PLACE IS A MUST GO!!!!

Jonni Tsunami

DO NOT GO HERE. COMPLETE SCAMMERS. THEY SOLD ME A BAD CAR AND DID ABSOLUTELY NOTHING TO ACCOMMODATE. HOW CONVENIENT THAT IT IS PAST THE LEMON LAW DATE. STAFF WHO PROMISED ME THAT REPAIRS WOULD BE MADE TO THE VEHICLE HAVE ALL LEFT A WEEK AFTER SIGNING THE PAPERWORK...WHICH I STILL HAVE...NO REPAIRS HAVE BEEN DONE. ITS BEEN ALMOST 3 YEARS AND I AM STUCK WITH A CAR THAT SUCKS OUT MORE MONEY FOR MAINTENANCE THAN THE ACTUAL NOTE. BRING A MECHANIC WITH YOU AND TEST EVERYTHING. THE A/C IN THE CAN STOPPED WORKING A WEEK AFTER I GOT IT. I TOOK IT BACK THEY DID A QUICK FIX...THE REAL COST OF THE REPAIR IS $800. GO FIGURE. THE ONLY BEACON OF LIGHT IN THAT DEALERSHIP IS DONNA IN THE REPAIR SHOP. SHES THE ONLY HELPFUL PROFESSIONAL IN THAT ESTABLISHMENT.

oshea hines

I had a great experience at Car America of Laurel. they had great customer service and made sure they help you in all aspects of buying a car. The two I think was the most helpful was Brendan and Nate they made sure that you were satisfied with the car and your monthly payments. I rate a 10/10 they get you in and out in a timely fashion.

Selena Walker

Very terrible place! Have been sitting out here for 2 hours and still haven’t been seen. Men do not take their job serious, men have been on their phones, computers, and dancing but still have not seen my car.

Hallie Turner

My car salesman, Dean, created a car buying experience that was unlike no other. He was efficient, kind, and best of all informative. I will recommend anyone looking to buy a car to him and will never buy another car from anywhere else. The prices were unmatchable!

Terrell Ennis

Great help Eric,Miguel and the whole team helped me get out of my upside down vehicle into a great 2016 these guys worked all day to make this happen and I have to give them 5 stars

Christa Duranti

Chuck and Darling were able to help me get the car I wanted. The car I was Interested in wasn't on the lot, within mins they told me they had someone on the way with the car so I could see it. Very nice people, clean space, great energy, great price! I had a smooth and welcoming experience at Car America of Laurel. Highly recommend them for your next vehicle!

Tony W

my overall experience at car America of laurel was more than exemplary, everyone was friendly and hospitable. my salesperson Craig and finance manager Nate were superb in getting me into the car I wanted without any hassling. I would definitely recommend this dealership to anyone in search of a car.

Laura Perez

This place uses fake contests and misleading marketing to get people in the door, then intimidation tactics once you get there. Aggressive and dishonest. I will never give my money to a business that tries to profit from deceiving people. Read through the reviews. The good ones sound fake. You have people saying that this dealership has hidden fees, and one reviewer even said a salesman threatened her husband. So where are all these glowing 5 star reviews coming from? I bet money the manager and employees are creating fake reviews to boost their ratings.

Gennifer McGruder

No one knows anything there, just a bunch of people standing around staring awkwardly. We were promised a 2nd key upon purchase and a month later still nothing. The female got smart saying there is no other key. Bad business and they DO NOT work with you they work for themselves.

Jonee Wilder

The whole team was Impeccable! The best! I left Happy-Go-Lucky

Jonathan Moran

TODAY I HAD AN EXCELLENT EXPERIENCE PURCHASING MY CAR AT CAR AMERICA. DON GAVE GREAT CUSTOMER SERVICE.

Joe Belt

GAMES! Advertised prices not honored. They advertise near wholesale pricing, which makes you think they're honest and want to sell cars. But when you get the "real" price after test driving, it's $3,000 more. They say it's due to "fees". This kind of shell games gives car dealers bad names, and leaves a bad taste in your mouth. Sorry, i don't deal with businesses that play these games. Neither should you.

Jennifer Keeney

I wanted to give praise to associate Troy Beharry. The service I received recently goes above and beyond my expectations. He is so knowledgable and the customer service I received is beyond words. I will definitely refer family and friends to him in the future.

NATALIE OLLIVIERRE

Second car purchase and I'm very satisfied.

K V

Will constantly send advertising and not hold to their promises. No thanks.

Elise Garrido

Buying my car at Car America of Laurel was the easiest car buying experience I have had. I knew the car I wanted and they had a great price online so I did not need to negotiate much. The sales people were extremely friendly, Chuck and Zane helped with the purchase and securing the financing I wanted. They made it easy and low stress without the high pressure sales pitches I have gotten at other dealerships. I would recommend this dealership to anyone looking for good customer service and good prices on late model used cars in good shape.

KENYATTA JOHNSON

My experience there overall was ridiculous, never again. The sales associate Quinn was wonderful, however, the rest of the staff were just out of their minds. They advertised for cars online for 8000 but once I got the full price FINALLY they said it was nearly 13000!!! Where did this charge come from? Aside from tags, title and taxes and dealership fee, they put recondition/reconstruction fee(I'm not sure for the word) but I was told that fee was 3495 or something. What the hell? So if the car needed new tires or new brakes prior to you wanting to buy the car, you'll be paying for that services, even if you didn't know what was needed to be fixed prior to you wanting the car. This was just ridiculous. I had to keep calling because these people didn't want to tell me the full price of the car when I was in person and kept saying come to the dealership. I'm from Baltimore and going to laurel is about an hr away. Why would I travel there to get a total price for a car vs I pick up the phone and you tell me? Overall, I would never go back out there. They were just the worse kind of service, aside from the older Caucasian man and Quinn helping me and my mother find a car.

virgil collington

Went looking to help my wife buy her first car and Blair the sales representative was very knowledgeable and patient with us. Although they were short staffed at the moment they took care of us and helped in this experience of buying a car

Johnson Shawn

I had a great experience at this place when I went in looking for a car. The sales guy was very nice to me and helped me find the car I really wanted. The new manager introduced himself and was also extremely nice unlike at other places where the manager will even tell you not to waste their time. It has happened to me somewhere else. But I would recommend buying from here. Great people that treat you with respect and actually want to help out.

Ryan Boyd

I bought a car from Jason Henry and Troy Beharry. The whole experience was easy, fast, and they helped a lot. I highly recommend them.

Carrie Ole

I had a great experience at CarAmerica. Jonathan Moran was super helpful and was very informed about the different cars. He went above and beyond your regular car salesman and helped me make the best choice. I LOVE my new car!!! The finance team answered all my questions and making the loan process a positive experience. Overall I give CarAmerica an A+++

Sean Donatello

I went to Car America after seeing a car on their website advertised at an amazing price. When I came into the dealership, suddenly, all these fees started accumulating following my test drive. After I told them I intend on financing through my credit union, they constantly insisted that I go through one of their "partners" in order to get a lower APR, the salesman even went as far to say they could get me an interest rate that was even lower than my said credit union. After being at the dealership for 3+ hours, I decided I wasn't going home empty handed. I settled on the car after doing some comparison pricing to other dealerships and their associated fees. Hopefully I didn't pick out a lemon.

ZERO ƵɆɌØ

STAY AWAY!!! Place is a total scam! Dinged out credit so bad and we didn't even know they were doing it!! What they don't tell you is that they tax on their own personal $2500 lot fee non negotiable. In the 3 hours we were they, we got the run around about price until we decide to leave and finally the finance manager runs over to tell us he was able to get us a loan to finance $22k with 24.1% interest for a car advertised for $12,500. Our credit is very good!! Then we come to find out that our credit has 17 new hits from these a-holes!! Do not go here, you will regret it!

Kira Beyak

Like most people, I saw online that the price for a car that I wanted was a good deal. Apparently it was too good to be true. The car I was looking at was $9,778. I was planning on putting $3000 down so I would only be taking out a $6000 loan. They put together an estimate for about how much the monthly payment would be because my mother was in a hurry and needed to get to work. They told me that it would be $170 a month with an estimated 5% interest rate. After getting home and thinking about it, the price seemed high. I called and asked the guy who showed me around, Quinn, if he could break down the price for me and tell me the total of the car. He placed me on hold so he could speak to his manager who made the estimate. I was on hold for over 20 minutes and then another person picked up the line and said that Quinn was helping another customer in the lot. He rudely said that they were really busy and he could take a message. This was about 5 hours ago and I still have not received a call back. So basically, he left me sitting on hold hoping that I would hang up. This place is ridiculous and not worth the time or effort. I will be taking my business elsewhere.

Ken Lovett

My experience was excellent. Royston was helpful with the transaction, and Nate, the Manager, was accommodating as well. I would highly recommend Car America.

Paul Hill

Wow. Far and away best buying experience i have had. And that is saying something. .In the last few years I have bought from various dealers in Maryland a Toyota Highlander, Mazda 2, Hyundai Santa Fe, Chevy Silverado, Dodge Journey and now today a Prius V. We were referred to Bill Mosca and boy he did not let us down. I want to extend same reference more widely here on Google because they really deserve it. Thank you.

Nick C

This dealership has high hidden fees on their cars. You will be surprised when they present you the final price. Check its review thoroughly online.

Che Quick

Nice selection of pre-owned vehicles. My salesman Nick was very helpful not too pushy and knowledgeable about the invetentory they had.

ISAIAH & ISRAEL MITCHELL

Chris took great care of me, I am a repeat customer and will always go to Car America to buy my cars!!!

Brian McGeeney

We had a great experience at buying at car America. They were able to get us financed when other people couldn’t and they made the whole process very smooth .

maggie MATHIS

Troy was so amazing all the staff is so amazing They are been great I love my car so much and I haven't even left yet Bob was so amazing he was so sweet to my Babies I would tell anyone up come here

Brittany Patterson

I purchased a vehicle from Troy and it was a quick and easy going experience ....

Jerry Tam

Went in to look at a jeep and they showed me a Compass that looked like it had been keyed by a pissed off ex girlfriend. then proceeded to show me other vehicles that really smelled bad. they told me it was no pressure but after I decided to leave I was stopped by some guy in a loud blue suit who sprinted outside to explain that they had other cars to choose from at another location. if the cars there are as horrible as the ones here then I'll pass!!! how is this place still open, terrible experience.

Alexander Oleksiiuk

I'd like to share my experience purchasing a vehicle at this dealership. Of course, everything was great and everybody in this dealership was helpful until papers were signed. I've bought a 2015 WV Tiguan from them that had two dents on its body and my sales agent told me dealership was going to take care of that for me. He filled out some sort of a list of things dealer had to fix, writing down both - door dent and bumper dent. Since they did not have staff to do body fixes on site, they told me they would call me in a few days to set up an appointment. After that fun has began. 1. They are not responsive once you sign papers - nobody called me for 3 weeks. Every time I called them, I was told that the person responsible for my appointment was assisting another customer. Never called me back. 2. Your information might not be secure with them - their financial director Stacy called me to ask for my social security to pass it to the financing institution. She literally said "You can take a picture of your ssn card and text it to me". Why not post it on your Facebook page instead? This gives me an idea of how they treat customers' personal sensitive information. 3. Not attentive to details - they made a mistake in financial paperwork and told me to come over to their location to sign another copy. They do not have means for e-signature so I had to take a 1 hour trip to correct their mistake. 4. Poorly organized - they finally called me to set up an appointment for fixing body dents 1 month after the purchase. When I arrived on the day of that appointment (another 1 hour trip), turned out nobody was expecting me and all they had to offer were their apologies. 5. You cannot trust them - do yourself a favor - don't sign anything until they deliver on their promises. My biggest mistake was to trust their word as when time came to fix the dents (2 months after purchase), it turned out they would fix only one dent. The other one was crossed out of the list. Of course, nobody knew who and why crossed it out. Basically they made a correction in a signed document without having me sign next to that correction, to acknowledge the fact of such. And they never gave me a copy of that original list of things they had to fix for me. Now this was the 4th vehicle I bought for the past 4 years for myself, my business and my family, so I know a thing or two about working with dealerships. And I also know that if you are looking for a stress-free experience - you might want to take your business elsewhere.

Asia Tyree

Best car buying experience I’ve ever had! Very knowledgeable, not one question left unanswered. Worked with my every need and got me into the perfect car! 10/10!

Lydia McKitty

Very helpful, will actually try to answer your questions but will direct you to someone else if they don't have what you need

Tiffypoo

Went to purchase a car. Had to return it because the information that they gave to the banks was not right. They stole my down payment, never gave it back to me. I am seeking my attorney’s advice. Do not go here. They are thieves.

Dustin Snell

Recently bought a Dodge Ram, great price and great staff easy to work with and willing to help you out

cody dowden

Always want to do more for customers

jason guy

found a truck online that i wanted. saw the other reviewers on here and figured out why the price was so low. i will not do business with people who are so shady. i nearly wasted a one hour trip to laurel.

Carlos Hamilton

I've had a great experience. They didn't pressure me into anything they'd stayed late for me to give me time to get off work. I'm happy with my new vehicle

Kristen Byrum

Have talked to 4 different people over the course of a week and promised from each one a call back on a car I am very interested in buying, but no one will call me back. The second you mention you want a Carfax is when they say they will call you back and never do. Would never buy a car from somewhere which such poor customer service.

derrica scates

My experience was AMAZING!!! everyone in Car America is super nice and helpful. The patience they had with me was great. Juawuan was a great help the whole way through I appreciate these guys so much the energy was good and that’s most important.

Toren Hampton

Great place good vibes. Was welcomed by Dino he got me a car with a reasonable price and with my current situation. Loved the vibe from him and the staff. I Highly recommend car America to anyone who needs a car for a good price and no haggle or hassle

Sarah Parker

Visiting car america I had a great sales rep name Donnell Montgomery who help me in choosing a vehicle. Especially with me not knowing nothing about cars he made sure I knew all the deals and features.

david miller

Management has no idea what they are doing. They are racist! They sell you a car that is dirty smells horrible. If you are in the market for a vehicle I would strongly suggest you purchase someplace else! Half of the 5 star reviews were done by the employees,. How do I know I worked there! The only thing attractive about these piece of trash cars is the price they bait you with!

Maria Anderson

I bought a car here a year ago and Blair treated me amazing. I got a great deal on my trade-in, and walked out the same day with the car I came to look at. A year later the car still runs wonderful. They've offered me an option to extend the full warranty I had with them as well. My father just purchased a car here as well and Abou treated the both of us wonderful as well! I've always been treated like a valued customer, even after I purchased my car. Troy, the finance guy, was also amazing in dealing with both of us and making the whole process enjoyable. The prices here are also more than fair and everyone tries their best to work with you no matter what your situation is.

Sean Poole

It's a small used car lot; not great but not garbage. The car I helped my daughter buy was filthy on the inside and reeked of smoke, but they took care of the smell and the seats (when we returned the next day), which was about half of what needed to be done. Really, the car shouldn't have been on the lot in that condition, but my daughter's happy with her new (to her) car, so it gets a "satisfactory" from me.

Daniel Heymann

Excellent experience, got a great deal on my car. The staff worked together very well and I felt welcome from the moment I walked in the dealership. Initially my car had a couple problems but they are taking great care of me and making sure that all the problems are handled. Ask for Donnell or Brendan they were both very helpful to me but any of the salesmen in the dealership will get you what you need and take care of you.

angie scott

Nice people to work with

Angelo Serrano

Any negative post a bout this place that anyone has ever posted is true! They are gonna try to take advantage of you so make sure you pay attention to every detail of the contract and that if they say that they are gonna do something for you, make sure to get it in writing before you leave. If they say no, don't take no for an answer because even if it is a verbal contract they have an obligation as a business to uphold their promise to you even if it is verbal but still, WRITING!!! GET IT ALL IN WRITING!!!

Breea Brown

I purchased my Hyundai Sonata Saturday February 3,2018. I received customer service from Brendan Jackson. In the beginning when I first purchased my car I was pleased with his service up until I was ready to drive off the lot with my car. In the back seat of my car there are several spots on my seat that should have been removed before I left, but I took Brendan for his word when he said that he would give me my rugs and a detail/spots removed from my seats the next time I come which was February 5,2018 because of the fact that the auto service department was close Saturday. While I was on my way home from the dealership after purchasing my car I realized that my gas needle was right above E, which he fixed on February 5,2018. Instead of Brendan making sure all the spots were removed, he removed only one spot from off of the passanger back seat and didn't bother the other spots. Overall I was not pleased at all with my customer service with him after today. I was told by Brendan on February 5, 2018 that Ms. Donna Kidwell, put in the order for my new rugs that morning. The day before I came to pick up my tags and rugs which was February 27,2018. I called to let Bendan know that I would be there the next morning to pick up my rugs and tags, instead of him telling me the day before when I called he failed to mention that the order was cancelled for my new rugs until that morning after I brought it to his knowledge. When I arrived that morning he put my tags on and presented me with rugs that didn't match my car. Bendan told me that morning (February 28,2018) that the purchase for my new rugs would have to come out of his paycheck or I would have to pay for them out of pocket which was never my responsibility in the first place when I was told I would receive my new rugs.

Steven Christopherson

My wife and I stopped by to trade in my old Civic for something a bit newer with better mpg. We started here because they gave us a really good deal on my wife's Versa and we did not leave disappointed. :) Rhoda, our sales consultant, made the whole process a real pleasure. We found a sweet new ride that I just had to have (and now I do). It took some time and repeatedly standing firm on my target price, but they came through in the end with everything I wanted. Particular props also to the financing lady, Charlese?, who kept the paperwork painless. If you're in the market and the area, check them out.

Elizabeth Taylor

I came in today to buy a car and Jason and Dmitry were great!! They provided great customer service!! Really a positive car buying experience!! I highly recommend Car America for anyone looking to buy a great quality used car!!

Anthony Craig

Blair and nate were extremely helpful and knowledgeable. Great experience and happy with the personal nature of the buisness

David S

Dmitry, lead salesman, was a great help in deciding on the vehicle. Vehicle was clean, processing was fast, 5/5 staff.

Tarik Nasir

Bill "Dollar Bill" Mosca Saves the Day!!! I recently had an interesting experience at Car America that was quickly escalating south with the old staff of Car America. When I wrote Mr. Mosca about my experience, he was quick to respond and he handled all of my concerns immediately. Because of his commitment to excellent customer service, he was able to change both my wife and my experience from being the worst to one of the best car buying experiences. Thanks Bill. You are one of the good guys. -Tarik

Jose Blanco

nick and jimmy did a great job they sold me a wonderful car thank you car america !!!

Mildred Diggs

I was very satisfied with my sales consultant Donnell he was very knowledgeable and he actually listen to all my wants and need in a vehicle we was able to narrow down my search on one vehicle which was a 2013 Chevrolet cruz that had everything that i wanted in a vehicle and more i really appreciated chris Jimmy and Jason the 3 managers that also take the time out to explain everything to me aswell thanks guys i will be back for a second vehicle!!

Natasha Henderson

My experience with this place was terrible but shady at best. I dealt with Zane Carroll. He wasn't rude or anything but he was extremely inconsistent. He would offer things but later on change what he offered. I live 3 hours away from the place where the car was so he offered to have a driver pick me up to take me to the car (doesn't make sense) or have someone drive the car to me. Ultimately I had to be at the dealership because there were some forms that "couldn't leave the dealership." Another inconsistency is we were going to meet that day around 5 but then he realized that we were farther away so he suggested that we meet the next day (in the morning), and we agreed. The next morning I wake up early to get ready to drive to see the car (for which I hadn't seen a window sticker, recent carfax, detailed inspection) only to be told that the car had sold overnight. He tells me that it was a first come first serve (which he did not tell me up front) and that since I had cancelled and scheduled for the next day (his idea) that the car was not reserved for me at all. (NONE OF THIS WAS TOLD TO ME AT ALL!!!!) I really feel like this was a bait and switch situation. When I was inquiring about the car, it was like pulling teeth to get any detailed information about the car. I was sent a video of the car which was slightly better than pictures. But other than that the things I received were incomplete. There were charges tacked on to the price of the car so I asked for a detailed breakdown of the prices etc and kept getting told "I don't have that information." All in all I'm SO RELIEVED that I did not drive three hours away for this place. I am fed up with them. Lastly, I received a call from a higher up person in the company called Bill (he told me that they call him Dollar Bill). He seemed shady because he wasn’t at the location but was calling me to confirm my appointment with the car (which I had not made yet) because he was planning on having the car transferred to another location, so I needed to come see the car that day. AVOID THIS PLACE UNLESS YOU KNOW SOMEONE THAT WORKS THERE!!!

Theresa Burton

Professional great prices excellent help salesman and finance

Lakia Malloy

Bought a 2016 car from here a week ago. Best thing i ever did, i highly recommend this place because they work with you to get the price you want, Brendan and miguel are great.

Andy K

Inquired about a vehicle listed on truecar for $16,000 which is towards the lower end of kbb dealer market value. Scheduled test drive with salesman Norwood for 2 hours later. When I got there he said the car was not there yet. Then he offered to run numbers for me. He then came back with a sheet adding 2500 reconditioning fee and some other fees with a total price of $20,000. These idiots wasted my time. Do not do business with these bottom feeders.

Million Biratu

Great place to get a car with an exceptional and helpful people. I love car America of laurel and I definitely recommend it any person planning to buy a decent car with a decent price. Nate, Dwayne, Quinn, Chris and Jimmy....thank you for your help!

beemnet kebede

Jorge Carrion was very helpful today! We were very delighted by his service and patience in getting us through the process. He tirelessly worked to get around our budget and find a comfortable price for the car we wanted. I definitely recommend this place instead of darcars. As a first time buyer, I can not complain for the price and interest I got for a 2012 Passat.

Luis Cruz

AWSOME PLACE TO BUY A CAR. VERY PLEASANT SERVICE. SHOUT OUT TO JORGE FOR THE AWSOME DEAL I GOT ON MY WRANGLER. GREAT SERVICE A++ SERVICE.

NoSweat_ Snyper

My wife and I finally broke down and financed our first car in 11 years because our circumstances required it. We were up front and let Dean know that our credit was going to be difficult to work with and we didn’t have any money at all for a down payment, but we were in a desperate situation. He gave our information to the finance manager and they were able to secure an affordable loan for us, for the vehicle we requested (which turned out to be much nicer than we were expecting). They even accepted our rust bucket of a mini van as a trade in. Next time we are looking for a replacement vehicle we will definitely go to Car America of Laurel first. Everyone we interacted with was professional and worked hard to meet our needs. My wife and I are grateful for the team effort they exhibited through the process. Oh, and the kid’s excitement was priceless. Thanks Guys for helping us out!

Israel Ayegbusi

I had the best experience in this place so far as compare to other dealerships! The guys right here(Jeff, Zane and Donna) are very knowledgeable, helpful and terrific! Well done, Guys!!!!

Kenyarda Williams

Friendly staff and easy transition. My SUV is beautiful. Thank you Car America

• K î t t ÿ Ė d ī t š •

They really helped me out. I had some credit issues and had a couple places turn me down. Robert was able to help me get into Jeep Compass. Not only did they help get me a loan but on a great vehicle too! Super happy and so grateful for your help!

Jeremy Pinkney

Absolutely the best around here. Donell, Nate, and Kirk made magic happen for me. They put me in the car I wanted no problem. I will def send everyone I can to them to purchase cars. Thanks guys y'all really made me feel like family. Update**** 2 years later i'm still waiting on my car manuel and floor mats

de celsus

Found the car I was looking for online and went to the dealership. They had the car and I was able to get everything done and leave with the car all in 1 day. Couldn’t be happier with how easy they made everything and how nice everyone was there. I’d recommend this place. I did see the bad reviews while I was looking online but I don’t believe the people that they’re talking about are still there. In my opinion, I wouldn’t have been treated as well anywhere else. Thanks for your help Car America.

Joan Smothers

Quinn was a great salesperson. He was patient and resourceful. I am very particular and Quinn answered all of my questions and helped me to find just what I wanted. Thank you Quinn at Car America.

Daniel C.

Bait and switch...lack of communication... basically once you buy the car your on your own even though they say they will take care of the the items you need to have fixed. I came in needing a new car, this was my first time at a dealership, and the immediate help was great. I call and set and appointment but when I got there the car was not ready infact it was dirty and smelled like freshly burnt Newports. The bumper needed clips, the hubcaps needed to be replaced, no manual, no wheel lock key, and absolutely no communication. Customer service stops after you sign for the car. Oh the GM/owner...who ever he is was not trying to be of any assistance...he was the worst! Sales people are nice but nah never again.

Senetra Miller

Me & my son came in to look at cars on my birthday. And everyone was pleasing. It took some time for the tags to print out due to printer went down. But, Nate was pleasant when he seen I was getting tired and frustrated. It's tag day and once again Nate remember me and greeted me with a friendly pleasant smile.

K Purnell

My experience and rating w/Car America started out w/a. -2. Reason the customer service in purchasing was a suckey experience. My reason for going there was because the car I wanted for pricing, mileage etc was tbe best n my area at the time (Laurel MD). The level of incompetence with the purchasing (missing paper work that I had already provided, proof of insurance the list could go on), was amazing

Renee Gandy

Overall i have had an excellent experience,The entire staff was very helpful and friendly with the entire process .Ale is whom Initially helped me and he went above and beyond to answer any questions and concerns i had , not only did i walk out with a car but the confidence that they helped me choose what was best for me . A friend recommended this business and I will pass on the business to others.

Crystal Williams

So I had an issue with my purchase initially. I came back to the office to return the vehicle and met Jimmy and Troy. They made me change my mind about purchasing a vehicle from this facility. They both worked together to correct any issues I presented. They also assisted me with gas to go back home since I traveled a far distance to give this company business. I would recommend Jimmy and Troy to anyone that is looking to purchase a vehicle. They made me feel comfortable with my car buying experience.

Scott Foust

I was driving 45 mins to look at a car advertised online. On the way, I started reading reviews about hidden fees. So, I called and spoke to Brendan to ask him what the fees were. He said it's against their policy to discuss over the phone. I asked why, and he said because customers may not come in if they know what the fees are. True story. Even though I was within 5-10 mins away, I turned around. No, thanks.

Marie Bodog

This review was long overdue. I bought my car last year in April my sales representative was very nice and did all he could to get me in a car that I'd like and make his sale. Nothing was really explained to me about my car but thats also my fault for not asking a lot of questions. They also gave me my brand new car on Empty. Not only did I buy a car, I traded one in. For three months after I bought my car they lost my paper work time and time again to the point it was actually ridiculous. I was always going back up there to give them documents that they've lost. Cars America still has yet to report or take ownership of that car I traded in even though they have all the documents so the MVA still has the vehicle under my name. My car model doesn't have a plate holder in the front so it had to specially be ordered. Not only did they know this once they gave me my tags, but they said theyd order it. This was in July 2018. I've called up there maybe 5 times since july ...my tag plate holder is still not on my car and its January 2019. They mean well but have terrible execution and irresponsible staff. Everyone I know that has bought a car from here has said the same thing. Hopefully they get it together soon. But honestly wouldn't recommend buying a car from here.

Brendan Jackson

This place is excellent, from the sales to the management to the Service Department- I couldn't be more happier. Great place to buy a car. Great experience, wonderful, helpful staff. This place left me Smiling from ear to ear.

jazmyn n

they are not rude but they are the worst cars salesmen i’ve ever encountered

Mohammad Alhraim

Scammers don’t Waste your time and your money at this location they are thief they sold me a warranty for 4400$ yes 4400$ and after I week I start having issues in the car and never the warranty cover anything they say it’s a pumper to pumper warranty but it’s nothing they promised they will fix any issues in the car in first 30 days but the don’t do anything Shame of them

Marco Romero

Went in looking for a car and found just what I was looking for. Troy Beharry was able to answer my questions thoroughly which made the whole process very smooth. Will come back next time I need a car.

Sophia Marx

Royston and Jimmy were great to work with. Got a great deal on a Dodge Avenger. Lots of vehicles to choose from. Great prices. Easy to find - as well as access - the dealership. Everyone was very friendly. I would definitely recommend others to this dealership in the future. My husband and I are very happy.

D Gayles

Very helpful and workable for all situations, definitely recommendable. Never the bad reviews. Go in and check em out!

Crystal Merino

So.. I had this Nissan Sentra that I was so ready to get rid of! Buttttt, due to life circumstances, my credit wasn't the greatest. I had seen CarAmerica around before and thought I'd try my luck. I sent in my information online to CarAmerica and within 20mins I received a phone call from TROY. He was the ABSOLUTE best! He took all my info over the phone and got the process started for me while I was busy at work without even stepping foot in the dealership yet. Once I got to the dealership, between TROY, JASON, & DEWAYNE, they rocked it out for me and got me exactly what I needed within my means! Not only did I get a car that I'm completely in love with, Troy's customer service and dedication was something I've never seen from a car salesman! 10 days after driving off the lot and getting settled into my new baby, I go back in and JASON had been working hard in the background on my behalf and got my payments reduced.. BEFORE I even made my first payment on the car! I didn't even know that was possible! These guys are seriously amazing!! I couldn't be happier! They will be getting all my future business and I HIGHLY recommend them if you're in the market for a new/used car! Thanks again TROY, JASON & DEWAYNE. You guys ROCK!!! Sincerely, a VERY satisfied customer.

russell blowe

Car America of Laurel is a prime example of why used car dealers cannot be trusted. Run far from this place. Even if you need a car, do not buy from this place. You will be sorry...you have been warned. Predatory Lending at its best!

Kenneth Good

I’m extremely happy with the car I bought from here recently. No one else could beat the price. I had a great experience with the sales guy and the new manager was available as soon as I asked to speak to him. They treated me with great customer service and I would definitely recommend looking here

CLAY MIRIAM

Glad my husband talked me into coming to this dealership. I saw a lot of cars that I really liked, but ended up finding the car that I absolutely fell in love with. The process did not take all day as they usually do. The managers were easy to work with and the sales guy was not too pushy either. I'm couldn't be happier with my new car!! I would recommend to anyone I know.

Darian Harnish

I had a great experience here at Car America. Jorge and and the rest of the team worked hard to earn my business and get me in the new car I wanted at the price I needed. They even worked hard at getting me a financing deal at a rate better than the bank! If you're look for a clean used vehicle, check out Car America of Laurel!

Denise Loukus

Received scammy looking mailer. Checked Google reviews. Yeah, nope nope nope. Read through the reviews, the 5 star reviews are fake as all get out. Jorge reviewed 5 stars and recommends working with salesman Jorge, who I assume is the same person. Just laughably scammy.

Gary Le Grand

Fantastic Experience! Highly recommend this dealership. Quick, easy mo pressure. AJ was Awesome make sure to ask for him upon arrival.

Taffi Williams

They called me due to a pet approval. Got me in there and excited only to not finish the deal and quote me the wrong percentage apr rate. They kept giving me a run around. So Troy tried to compensate for the multiple deficits presented by the inept sales professionals. Troy said he was a manager and he would work in the deal and would communicate with me regarding the deal. Well long and behold they pulled my credit 3 times even tho I already had a Pre approval. These people had something called a reconditioning fee and would try anything to get this fee paid I think it goes directly to them. If you're a capital one customer run fast and don't pay these clowns any attention. I wouldnt allow them to sale me anything else after this.

Ryan Decamp

Sister went to go buy a car there, and when they were negotiating price, they would not budge on a price that was 2 thousand dollars over their OWN LISTING PRICE!!! They intentionally list cars falsely on their own website and on car buying websites (Cargurus) and when you arrive add tons of hidden fees.

cheryl Mauro

My sales rep was Mike, it is amazing and respectful. I was at the dealership multiple times before I purchased my fusion and each time he willingly took me out for a test drive and did not push a sale if I was not 100 percent satisfied and wanted to purchase. Donna and Jimmy were amazing with financing and finding me several vehicles that fit my needs and budget, they were very understanding of my current situation. This will be where I purchase all of my vehicles from this point on.

Arnav Kavadia

Don't be taken for a ride. Price online for a used car is $12k, sales person comes to us after the test drive to say the actually price is $14k, without any taxes! The salesman told us that this was a standard practice of all dealers to attract customers! This is utter nonsense and blatant cheating on the price of the car! He said the online price is only representative and the price is pay is the BOLD price, that's is a price literally written with a bold marker on sheet of paper! The sales guy was more interested to have our personal information including our Social Security numbers so that he could give us an 'actual monthly payments' estimate after running our credit without first even disclosing or discussing the price of the car. He was very very pushy and wanted us to disclose our SSN even before we saw or test drove a single car. He was extremely pushy. If we had done all these things are we were being pushed to do, the actually inflated 'BOLD' price of the car would have been hidden behind the big even bolder monthly payments. In all I would suggest go to another dealer who is more trustworthy. And if you do visit here, Watch-out! Check the prices of the car online with any free car appraisal website like kbb or Edmunds and do not give away your SSN which will lead to a credit inquiry and a hard inquiry on your credit report.

Sabrina Kiser

I received an excellent price for a good little car. Dino was a great salesman! He was courteous, sweet, not pushy, and very patient. I appreciate that the test drives were on real roads in real conditions. I was going between two cars and one of the managers was able to give honest and helpful feedback regarding the quality and need for maintenance on one car over the other. The reason for 4 stars instead of 5 was that I ended up waiting 2.5 hours to even get in to get my paperwork done and that was insane. They should have more than one person there on weekends for this purpose.

Stephen Boyd

I searched online and found a car that I was greatly interested in at a great price. However, similar to the experiences of others I have read on this site, when I arrived they tried to tack on over $2000 onto the advertised price for "reconditioning". To make this reconditioning add on more ridiculous, when we arrived the car had several cigarette burns inside and a damaged bumper. The salesman named Troy, then tried to talk in a circle to justify adding so much on so we simply walked away. I would warn anyone considering this location to simply go elsewhere, this business utilizes dirty sales tactics and just cant be trusted.

ralph hepperle

The salesman came out right away and helped me .Blair was very friendly and was easy to talk with about the cars.Plan on going back when im ready to buy 2 cars

Keisha Celestine

I recently bought car from them and it was an amazing experience. The staff is super friendly and always welcoming. They are not pushy salesmen so you feel very comfortable in your experience. Any issues I had were taken care of immediately, without any hesitation. I would buy all my cars from there just because I know it’s going to be a smooth flawless experience. As a first time car buyer, I have no plans to go anywhere else for cars in the future !

Sophia Agbonlahor

Worst place I ever bought my car from... I had got my car last year but within a year I have spent about $500 fixing stuff .. communication is very bad ... they will not care what happens to your car or you after you have given them a check... I wish I had gone to another car dealer no them ... worst mistake Of my life... however they offer to swipe me of to another car but were asking me to pay $390 after selling me a car with problems... I told them that my car is still having issues and should be looked into until today no one called to let me know when to come get my car check.,. Please be warned I will not wish anyone to get a car here and face same issue am going true... worst situation is am paying for a car I am not enjoying ... Just yesterday I was asked to come in by one of the staff but when I came the staff had gone home and none of them could reach him and find out why he asked me to come in ... I was ignored and left with no one to help .... I would advise you take your money somewhere else than buy a car with problems because you might end up like what am going true...

Benjamin Tunde Taiwo

Car America of Laurel, have an excellent Sales Rep Their approach to get customers approve for car loan is best to none with a good approach that put customers in a right position to purchase a vehicle form them. The Sales Rep who attended to me, Mr Jorges has a Professional touch, he made me feel at home and accommodating by putting my request first, not like other Sales Reps from other Companies that put their commissions before their customers. They Have clean and low mileage cars.

Tomas Puerto

I had a fantastic experience. My sales person Karra was very knowledgeable and the management staff gave me a great deal. Very welcoming environment. I would recommend this dealership to all my friends and family. 5 star experience

Samantha Ogrodowicz

Great experience, friendly and down to earth staff. Transaction was quick and easy! Would highly recommend to my friends and family.

Jay Mark

Great experience here. Staff was overall friendly and helpful, especially my salesman Nick Wiley. He was straight to the point and really cared about helping me get the best rate for my '07 Chevy Impala. Definitely the best & most efficient experience I've had with any car dealer before. Would recommend car of America & to ask for Nick!

Olivia Hill

We have purchased 3 cars from Car America, and have had a great experience every time. This most recent trade was perhaps the most painless, easiest car purchase we have ever experienced. Bill Mosca took care of EVERYTHING and made this process fun and easy. We LOVE our new Prius and will most certainly continue to buy our cars from Car America. Great business, great people.

Deepak Patel

Not a Customer Friendly Management. Long story: I've been to this place 3-times. And the management knows that. I was very much interested in one of their cars. It was a used 2017 Nissan Versa Note with 15K miles on it. The first time i went, i asked if they trade a motorcycle and they said sure. The numbers came out to be $11K (out the door). My budget was $10K, so we didnt make the deal. Basically they were buying my motorcycle for free and making me eat the cost. I went online and saw that the MSRP was posted as $11K, which was ~$1K less than online research (KBB). So we went the second time, no motorcycle trade this time. The out-the-door came out to $12K, we tried negotiating but no response from management. We went 3rd time, upon positive feedback from one of the sales man when i talked to him over the phone. Basically I told him over the phone that I am only coming in if they can offer lower than $10K (out the door). He guaranteed me and so we went in. And i even promised to take loan out for some amount of the payment. We have a 11-month baby with us, so time is very precious. We went in thinking we're going to get the deal and walk out with the car because the sales person guaranteed us he'll work between $10K and $11K number. Upon arriving, the dealer spent nearly 15min to 20mins just checking credit score and bringing the car to front and exciting us that they'll make us a good deal. He finally comes back with numbers and its $12.5K (out the door). I said Ok, I'll push my self to 11K, but no more. He comes back with $11.8K. I said $11.2K. And then the manager comes over and you can see he's mad. I'm not sure why he was mad because as a customer it's my right to get what I want. if you dont want to negotiate you have to do what CarMax does. No-Haggle-Price. THats all. and I'm out. The manager gets all upset and starts telling me how $11.8 is the lowest while he's loosing money. Then the sales person gets involved and says if you were to own a dealership and loose $500 bucks, would you allow that. To that I said "Heck yes. If I'm gaining a customer. That's worth more than the $500 bucks i'm loosing today." Dear Car Laurel of America, all i asked was to be polite and honest. If you cannot guarantee anything, please do not lure your customers in and waste both of our times. DP

Rob Edwards

DON'T EVER...EVER...EVER BUY OR EVEN LOOK AT A CAR HERE! THE AMOUNT OF THE CAR ADVERTISED IS NOT THE FINAL PRICE. THEY ADD A RECONDITIONING FEE TO THE VEHICLES OF $2400.00. THEY NEVER TOLD ME THAT UNTIL I REVIEWED THE BUYING ORDER. SCAM!!!

Hannah Grabenstein

I had the exact same experience as the other reviewers. Saw a car online that I was sure was underpriced and couldn't figure out why. Went, test drove it, loved it. Then we sat down to talk about pricing. Despite my repeated assertions that no, I'm not planning on financing through them but through my credit union (I truly must have said that half a dozen times in 30 minutes), Isaiah asked me to go through the numbers with him. How much was I willing to pay monthly? (Tangential, given that I'm planning on going through the credit union). How much did I pay for my last car? (Irrelevant, since again, credit union). What was I planning on putting down? (I could not make myself clearer). Finally he went over to sales and came back with a number that was $2500 more than what was online. Aha! That price made more sense for the car that I drove. We argued about it a bit but I knew it was futile - it's a clear bait and switch. No matter, since I'm not pressed to buy a car immediately, but it would have been nice to have skipped the whole experience altogether to go to a real dealership.

Jasmine Smith

Great service ! I found the car i wanted and got it!!!

Heather McGeeney

We had a great experience buying a car here. They were knowledgeable and had a great selection of cars at vary price points. The buying process was easy and painless.

gregoryvass1 .

Run as fast as you can from this people. They are cons. They screwed us in every possible way. After reading the reviews, I find that all the bad reviews are consistent with what they did to us. We trusted them, and we were they prey. My advise, DON'T TRUST THEM OR THE GOOD REVIEWS ON HERE OR ANY WEBSITE. I'm sure the good reviews is them writing them--they are con artist.

Matthew McNey

Went to this dealership this morning. After I'd called ahead and talked to Quinn the sales associate before I got there he told me my car was available, but after my sister and I had got there and he had gone through running my credit he told me the 2009 Nissan Sentra was sold. Even after he told me over the phone I was approved for financing for that particular car I wanted he even proceeded to tell me that their bank would never have approved me anyways because of how old the car was and my credit (even though my mom who has great credit was co-signing). As we walked out every manager in the place was trying to sell me some other car that was newer and WAY more expensive. We walked. This is nothing more than bait-and-switch sales tactics. Don't bother with these people they are crooks!

Black Cobra

Amazing staff & superb service

Amber Barnett

Quinn was incredibly helpful throughout my experience with CarAmerica. He had extensive knowledge about the vehicle I was looking for and was very accommodating. Quinn was also very attentive to my needs as a customer, which seems to be a lost skill among salesmen. He was authentic and personable in his approach. I'd definitely recommend Quinn if you're buying from CarAmerica! :-)

Fernando Kee

To all potential customers if you are looking for a good team of people, you'll find them at Car America of Laurel Maryland. They made my car buying experience hassle free, from the time I entered the show room. They give the best deal possible. Thanks to Craig White he was my salesman, I highly recommend Mr. White if you ever come in to buy a vehicle. In closing I also like to thanks Nate and Kirk.

Norwood Dennis

My buying experience with Car America was excellent. Norwood is the salesman of the year. Contact him, he will go above and beyond to handle any adversity. Best car buying experience ever. Very Honest and Trustworthy.

Samantha Walker

Amazing dealership with great quality cars. I would definitely recommend this dealership if you are in search for that perfect vehicle. Great rates and wonderful people who are so helpful. Nate is awesome to work with, very upfront and honest about their cars and will make sure to put you in the best vehicle for you.

B Tanner

Great selection. 5 Star Car buying experience from initial inquiry to driving off the lot. Tim was my salesman, but this is definitely a team oriented dealership. All hands were on deck at 5pm on a Saturday. Tags, Title & Insurance were all a breeze with the help of Car America's staff.

Elliott Wiley

My experience at Car America was phenomenal. The service was quick and to the pint. My salesman Nick assisted me with picking the car that I wanted. He was by far the best salesman I have ever met with no gimmicks. I would definitely recommend going to Car America and asking for Nick !!

kaleb kuschel

I had been shopping around at several dealerships and this was the final stop. I had no intention of purchasing a vehicle today but the customer service is what sold me! They were not pushy at all and were very friendly! I can not say enough good about the experience and will certainly be sending people their way!

Christiana Addei Maanu Guest

I recently bought Honda civic from car America for my cousin. The salesperson was very nice. We were given a great deal, the car runs good, so far no problems. The sale manager Jimmy was very helpful. I highly recommend this place

Nancy Mosca

I recently bought a car at Car America of Laurel and it was actually a pleasant and positive experience. Both the salesman and Finance Dept. did everything they could to help me secure a new car. I can't thank them enough for my new wheels! They made the impossible, possible! Thanks!

Tia Queen

Great experience all around. The whole staff was very nice and down to earth. Ask for Quinn or Nate when you go there!

Briana Lynn

DO NOT GO TO THIS PLACE! THESE PEOPLE DO NOT KNOW WHAT THEY ARE DOING! I JUST BROUGHT A CAR IN JULY 2017 AND THEY COMPLETELY MESSED UP THE ENTIRE DEAL. A WEEK AFTER I GOT THE CAR THEY CALLED ME BEGGING FOR MORE MONEY BECAUSE OF A MISTAKE THEY MADE. I am currently getting my lawyer involved and is in the process of shutting this place down so this won't happen to the next person. FYI- DO NOT go to QUINN OR TROY!

Josh Dotscon

I thought in this digital age we've enough market information about cars, so buying a used car should be more transparent affair. Boy was I wrong! Among my many choices I had one car in mind from Car America. It was a small Ford SUV. The price was posted on their website for few days. I called about the car and made an appointment. The initial encounter was friendly and took a test drive as well. When we sat down for negotiation, it was a different picture. I indicated to the salesperson that I'm responding to their web offer. He pretends not to hear me and quotes me a price $3000 above their advertised price and then offers to negotiate with me. I insisted on the advertised price for the start of price negotiation. He pretends he doesn't know about the price and asks me to find it for him. I was little amused that I've to show him what his dealership is advertising to people. Anyway, I show him their website. Then he tries to explain that it was a 24 hour special they are running. But the price was listed on their website for more than a week! Obviously, he was lying. I thought it would be rude to point out that he was lying. My salesman is already red faced and agitated. I offered to negotiate on the price they advertised but he demands another $800 extra because I had cash money for the purchase. His explanation was that they would lose another $800 by not financing the car. I made my offer anyway. He quickly got up and showed me the door. This is a dirty trick in used car business. They advertise a bait price to bring you in and sell you at their terms. Be aware.

Robert Sena

Go Down to Car America and see Chuck Schulze and his team. All team members were professional And very helpful. Chuck and his teamed worked hard to get my family the best deal possible. Big thanks to every one at Car America of Laurel.

Stephanie Parker

My visit here was simply amazing as soon as i walked in i was pleasantly greeted by all of the workers at the tower and i was greatly assisted by one of the best salesman donnell he was great he ran my credit showed me the best deals and he was able to explain all of the features of the car and he had no problem doing it i would recommend this dealer to all of my friends and family thanks car America laurel

Carolina Rosado

Went looking for a car but didn't find it here, great selection and friendly staff

Sam Dawes

this was a very easy and enjoyable experience I highly reccomend it.

Mary Sanchez

Ours was one of the best car buying experiences to date. Nice, clean car, low miles, good price....They also gave us a copy of the CarFax on the vehicle. There was no pressure from sales staff. They even had a great music station to listen to while doing paperwork (a plus while doing lots of paperwork). We highly recommend this car dealer!

John Walker

MOST OF THE CARS ARE FIXED AND PAINTED AFTER ACCIDENT I KNOW BECAUSE I USED TO WORK AT THE BODYSHOP. ads are fake, prices are not truth, communication is very bad

Abu Baqibillah

You will do yourself a favor by staying away from them. Bait and switch is their strategy. They advertise low prices online and keep adding funny fees when you sit down to negotiate with them. Go through the reviews. There are too many fake 5 Stars, but there are many real customers complaining the same thing - bait pricing and hidden fees.

Courtney Hall

Troy was nothing short of amazing. Not only did he help get me into a car in a timely fashion, but he got me into the car I wanted! Troy and the Management Team handled everything the same day and even helped me get insured before leaving. If you're looking for a new car, check out Troy at Car America. He's efficient, friendly and very knowledgeable. I wasn't pressured to purchase a vehicle and he was honest about the pros and cons of every aspect of my purchase.

Crystal Triplett

EXCELLENT SERVICE AND FRIENDLY ATMOSPHERE. NATE AND TONY WERE EXTREMELY HELPFUL FINDIN A CAR TO MATCH MY FAMILY'S NEEDS!! HIGHLY RECOMMEND CAR OF AMERICA!!

nigel joesph

Nice peoples to deal with, I will firmly recommend them, i got the Toyota Venza from them with a complete service, surprised to see them struggling that I should get a good deal, "satisfaction sure" thanks nick and all the team

lapria gross

My experience was awesome...I spoke with Quinn and Nate who assisted me with all my questions and concern..I'm very happy and i have my car...Everyone that works there was very friendly and I love Car America...I didn't think I could get a car but they made it possible with the help of God...If your looking for a car please go to Car America they make away out of no way

carla carter

John, Michael, and the whole team made things happen when others couldn't. They were professional, personable, knowledgeable, and funny... My type of people. I highly recommend this dealership for everything you need. If they don't have it on the lot... They will find it.

William Colney

Ive bought my two cars here, the first one was in 2015 the people working there at that time were fair to assist me to buy a car I could afford, but 2018 was a bad experience cause all they want was to sell the car an not think of my budget, I did buy a car but I will never go here again to buy any car. I recommend everyone to be very careful when u go here.i tried to trade in the first car I bought here but they said they couldn’t take it which is a lie, after they checked it they knew it was in a good condition but all they want was for me to buy another car.

Toni Wright

Excellent customer service!

Lee P

This place is a sham! Their parking lot is bare. Their cars are not clean. Their salespeople are uneducated, rude, bad communication, ditzy, and suspicious. No one would sit down with me. I had money in my pocket and needed a car that day. They totally ignored me and the lady that did talk to me lied about features on the car. Then the other car I was interested in, they refused to show it to me saying it was being worked on in the garage. What!! Why would you try and promote a car that is broke? And how broke is it that you had to refuse a motivated buy form just "looking" at it. Seems suspect! STAY AWAY. THIS PLACE IS A FRONT!!! FOR SOME OTHER KIND OF BUSINESS MAYBE!!!

Ky Martin

I had an awesome experience today at Car America! Everyone there was nice and made the experience pleasant

April Penn

It's not often that we write one of these reviews but after our smooth buying experience yesterday, we felt the need to. The staff went above and beyond to get us in the car we wanted. With two kids in tow we were in and out. By FAR the BEST car buying experience we have ever had. We would recommend their services to anyone. Thank you Jonathan Moran and staff!

Marsha Brown

The experience with car America in Laurel was a fun and very happy time of getting a new vehicle the sales reps were very helpful and engaging. The general manager Chuck was extremely helpful Pleasant. I would recommend anyone to a great experience.

Sheree Brown

I had a great experience here. Donell the salesman helped me look through my options and got me the car I wanted! Kevin was excellent in explaining exactly what I needed to get it and why everything was needed. I love those guys! I will tell everybody about Car America. Come in and let them work their magic with you today! You won't be disappointed.