Reviews of Bob Bell Kia of Baltimore (Car Concessionaire)

Golf Nut

Ken Cohen is awesome. He has only been back 2 weeks. His knowledge about the vehicles is priceless. What he didn't know he found out quickly.

Rob Harnsberger

Scheduled and appointment for oil change and tire rotation. 45 minutes later on the way home. Very satisfied with the service.

Erwin Scofield

Great experience will defintely buy from Bob Bell again

Dave Manchester

Jim Wayne took all of the pain out of what is often a challenging process. He listened closely to what I was asking for and helped me get the vehicle I was interested in. Jim is super friendly, had my trust throughout the process, and was responsive to my every need. I encourage everyone to seek out Jim Wayne out for their next car purchase, he was great! (Also Sonny in finance made everything a breeze) Thanks!

Renee Rawlings

Amazing service, great communication, I I'm so glad i came here.

Pj Matan

I just got a kia sorento and the sales consultants Marty Jones and Edward Purcel went above and beyond I give them top marks and a big thank you.

Cynthia Granese

I took my car to get serviced and I am so pleased with the staff and my car is driving great! Thanks Bob Bell

Tracey Ivison

Amazing customer service!

Charles Scott

Excellent customer service‼️

Kelvin Johnson

Only thing I would change is when it comes to the Express lane, when booking appointments online for the Express they should follow that schedule versus first come first serve.

Jason Weeks

Service was great Ray Jones was a pleasure to work with! I love the shuttle bus as it was easy and convenient for me to get to work and back to pick up my car. Both drivers were great and very friendly! Highly recommend them!

Ruzana Hedges

Great and quick service.

Megan Nicole

Dominic was AMAZING!!! personable, knowledgeable, and just great to us!!! They made what I was anticipating to be a stressful day, a easy happy day!!!

zeroj8 .

This review is for the parts department. I have dealt with them in person, and over the phone. Normally, having to call the dealer for a part means the part is very hard to find in the first place. I have had only great experiences dealing with Bob Bell for Kia parts. Not only are they cheaper than many of the other dealers in the area, they have many of the parts that I have needed in stock.

Martha Simons

The service I experience at Bob Bell is extremely inferior to the story my sales rep spun for me when I bought the car. The service dept. never answers the phone when I call. I resort to calling the sales dept. (always answered on the 1st ring) and ask their help in connecting me. “Free oil changes for the life of the vehicle” however, this service is no longer offered on the weekends, so if you have a weekday job, you will need to take a half day off. Today I brought my car in for a 9:30am appt. A very pleasant young man greeted me and voluntarily told me he would “have me out of there by 10:30”. I was still waiting at 11:00, listening to the Muzak competing with the non-stop HDTV and the screaming children who were expressing the frustration that the adults in the room were repressing. I finally walked back to the service dept. at 11:15 and saw several employees with their heads bent over cell phones. After standing there for several minutes, a very nice man approached me and shortly thereafter my car was magically ready. There was no explanation or apology for the delay. No “thank you” when the keys were handed to me or any direction as to where I could find my vehicle. I would say that if Bob Bell offers you a fair deal on the purchase of a new car, by all means take it, but don’t let the spin of a “world class service dept.” sway your decision. Jiffy Lube provides the same service in 1/5 the time, with courtesy and even vacuums the car and changes the service reminder sticker on the windshield.

Halibaba Ali

Do not take the trip after calling this dealership, they will tell you anything to have you drive to them. They offered me one price over the phone, similar to the advertised price online and guess what... They did the old bait and switch. On top of that, this dealership charges more than twice as much for labor as a dealership in Gaithersburg MD when I called about installing the same part I needed. And as far as the special warranty/service package they offer, it's only honored by BobBell and from my experience with trying to get things fixed or taken care of by that additional warranty... nothing. I was stupid for purchasing my car there. I hope you do not make the same mistake. Although this is my first Kia, I do like it, just not this dealership. If your used to Toyota service and sales departments, you will be in for a surprise with Bob Bell!

Eric Banks

Fast service, got me in and out

Keithen May

Ok

Valerie Landsman

Fast and courteous service. Brought my car in for 2 recalls. They took me right in to service. My car was done in a very timely manner. They were even going to cover a rental car in case they needed the car for an extended time . Thank you Bob Bell

George Lowery

Bob Bell Kia was the best place I could have taken my Kia Sorento.They treated me with respect and tried their best to get my car back to me as fast as they could in spite of the insurance company that had to pay for the repairs moving slowly at every stage of the repair. Believe me I would use BobBell Kia before any one else.

Vanessa McCoy

I was very happy with the service. From the greeting to the service everyone was polite and professional.

Traci Lajoie

On vacation and picked this place based on decent reviews and location to fix a headlight. We called ahead to ensure they could get us right in and it would be quick. 2 hours later, yes two, they finished. 2 hours to change a light bulb. Seriously?!? This is an awful place, BEWARE! Plus, it cost $115...for a light bulb. Double what we've ever paid for the same service, which usually takes a half hour on this vehicle.

Jaymee Kittle

After a couple horrible experiences at another kia dealer, I decided to try out Bob bell. While I didn't intend to spend as much as I did during my service visit, it was nice that the extra cost and service was legitimately needed. The customer service was amazing. Unlike other dealers that tell you it's only going to take 2hrs and leave you hanging for 5hrs, it actually only took 2hrs. I appreciated that attention and explanation of what was needed, no condescending tone or round about answers for once. I will definitely be going back for my next service. I could immediately tell a positive difference in my car on the drive home.

Michael McLeer

Firstly, my wife and I were searching for a new car and have worked with 2 other dealerships over the past week. We called Emerson over at this Bob bell Kia location. He responded to us on his day off and was very responsive and informative. The next day we came down to the dealership and never had such a great experience buying a car. Customer service is definitely his aim and he hits the mark. He played with my child, he was warm and friendly, and was extremely concerned with making sure we happy with our vehicle that we were chosing and offered us options based on our preferences. Then we were handed of to Helen who was the finance manager who bent over backwards to get us not only approved for the car we wanted, but at the payment we wanted. Lastly we were handed off to the in house insurance agent Richard whom we had some great conversations with and had a great time. Overall we couldn't have asked for a better experience. I NEVER write a review on Google for ANYTHING. I felt compelled to write this because our experience was that exceptional. Please buy your car here they deserve your business. -Michael & Erin

Janeen Johnally

Great customer service! I go 30 minutes out of my way just to get my car serviced at this specific location.

Jane Ellen

Everyone was very friendly and helpful.

Annette Karanja

I had a great experience buying my 2017 Kia Niro. I went in wanting a KIA but I didn't know what car was best for me. After test driving a Sportage and expressing my needs for a versatile vehicle with good gas mileage my salesman Chris Hearn introduced me to the Niro. Having a hybrid with all of the features I desired has proved to be a great purchasing decision. The features of the vehicle were explained clearly to me and I left the dealership excited about my new car. My experience was phenomenal!

Linda M. King

Took my vehicle for an oil change and maintenance and took advantage of a great sale on tires and alignment. My total bill was less than expected and I received awesome service and individual attention. I was even offered a loaner vehicle rather than wait. But the wait was pleasant with free snacks and other amenities. Good job! Thanks.

Sharon Smith

It was my first time there. Making the appt. for a factory recall, I couldn't get anyone to call me back to answer questions. Had a hard time figuring out where the service department was. Had to ask two people for directions. Signage is very sparse. I was told I could get a free rental and that someone would come get me from the waiting area, but no one ever did. So I sat there the whole time. They told me my car was done and then it took them 40 minutes to bring my car around so I could leave. On the up side, they didn't try to hard sell any of their suggested maintenance/repairs and everyone was very courteous and nice. Despite that last part, which I hold in very high regard these days, I probably won't be back.

old james

I only come here now after a less than good experience with Glen Burnie. My 2015 optima had engine issues. The service advisor Heather contacted me quickly and let me know what was wrong with the car and that it was covered under warranty and had jim set up a complimentary rental. Everyone was awesome. Overall experience here was great.

Sheila Purcell

I had the best car buying experience at Bob Bell. My salesman Ed listened to what I said and took his time in helping me get exactly what I wanted at the price I wanted to pay. I would highly recommend Ed as well as Rodney in the finance office. My family will be buying all our cars there from now on.

Amanda Phifer

I want to say that John Sandilas is a angel. My credit is the defination of horriable but i drove off the lot with a brand new Kia Forte. I had my heart set on the optima but compared to my other car this car is WONDERFUL! I am never going anywhere else to buy another car. You guys have a customer for life!

Jan Atwood

Heather is a marvelous Service adviser at your location. I, too, have had less than a good experience at the Glen Burnie service center. Therefore, I will drive the extra miles and pay the toll to get the quality service offered at your location. It really is worth it. Thanks Heather!

Chelsea R.

I had a great experience buying my car from Ed. He was very friendly, knowledgeable, and wasn't overly aggressive in trying to push a sale on me. Ed also seemed to keep my best interests in mind when explaining the entire process to me.

Laurie Weishorn

Arrived at 7am and got me out as promised by 9am to meet my appointment. David the service rep did a great job.

Barbara Brocki

Just bought our 7th Kia from this dealership. The last 6 were bought from the same salesman, Ed Purcell. Ed is wonderful at what he does and truly cares about his customers. He has a vast knowledge of all the cars he sells and takes his time to listen to his customers as to what their needs or wants are for their new vehicle. He has become more than a salesman to our family.....he is like family to us! Also need to mention Helen Silberman who does the financing and who is very knowledgable and has also become like family to us! Highly recommend this dealership, Ed Purcell and Helen Silberman!

Rosalee Butler Yes

They are very nice and warm atmosphere I enjoy doing business with them.

Alice Moody

Great customer service.

TTV_LandSharksFH17 The Dog

This had to be the easiest car buying experience I have ever had. John Sandalis and Glenn Andreadsik made me feel like a part of the Bob Bell family. I would HIGHLY recommend anybody to buy a car from Bob Bell.

Norma Sanabria

I was tricked into buying a Kia Sephia way overpriced with nothing extra and later also a van. Never again

Elizabeth Ziskind

Everyone was so pleasant! My car had been broken into and the thief took my lugnut key. They quoted me a price and were able to take me right away to get that changed out. It ended up being less than the quote AND they swept all the broken glass up for me as a courtesy...I didn't even ask them to do that. Very wonderful experience after having bad luck which helped me to feel better about the whole situation.

Danielle Brent

I want to say Ed Purcell was amazing. He truly made my car buying experience a good one. Listened to what i had to say and what i was looking for and he did what it took to give me what i wanted and i am truly thankful and very very happy. The hole experience was a great everyone was very friendly and most helpful and they were really looking out for my did not try and sell me anything additional, he knew what i wanted and where i wanted to be and got the job done for me as quick and as painless as possibly. Thanks you making this experience a great one and i truly LOVE MY NEW KIA SOUL. I was trying to get the hamster posters home with me, but instead Ed gave me a mini one. He was very friendly and funny and i again can't thank you enough. Would buy from you all again any day!

Jonathan Kalis

Car broke down, had it towed to Kia. First part of my experience was great, polite, responsive, good service. However they told me my car was ready, so I drove there to find my car had a warning light that wasn't on before I brought it in. Asked them why it was on and they had no idea and said I needed to leave my car there for another day to check it out.

Paula Bond

The service is excellent and the technician always keeps me updated on the progress of my vehicle 's maintenance and tries to find ways to reduce the costs.

Monique S

I drove a longer distance through the tunnel to come to this specific Bob Bell service department, as I purchased my vehicle here. I had an appointment scheduled at 12 noon for an oil change and to replace a turn signal light bulb. I arrived on time to my appt. It is 2:40pm and I am still here waiting (with my infant child). I was told at 1:30pm they'd take my vehicle soon. I've seen other customers come and go through the service department (was later told they were "quick lane" customers just here for an oil change). Why schedule an appointment if you cannot service my vehicle remotely near that time? Edit: After requesting to speak with someone given this outrageous wait time, I was led back to the service department. There was confusion on their end about the status of my vehicle (as they didn't realize it was parked right in front of us, apparently ready to go). I was finally checking out just before 3pm, three hours after my arrival and scheduled appointment time. This was an extremely negative, disappointing, and inconvenient experience.

J Colleen Higgins

I had shopped for this soul at 2 other dealerships, my experience at your place was so different, after much thought I came to the conclusion that the difference was the way in which I was treated. I received a call first from a woman that listened to my situation, (Bad Credit) that didn’t change anything in the way she treated me (Sarah) I decided to go to you with the hopefulness that this would be the place that I could finally get a car. There were things going on that I knew nothing about (my previous bankruptcy) I was assigned Stephanie, I can’t say enough to know that she get the credit she deserves, respect was answer for me, not once did she make me uncomfortable for any of my past. She’s a great salesperson, Kia should do everything to hold on to her, she ran around and did everything possible to get me that new lease I needed to get. I was very aware of the process by which credit is granted. I knew that I’d probably have to get a co-signer. at the end of all this, I have my new lease, I thank all the people that made this possible from Sarah on the phone to Stephanie and finally to the young man (manager).that put it through, I’ll be back in three years, God willing, to get another car.

0 0

My wife and I went to Bob Bell Kia of Baltimore on Eastern Ave and was fortunate enough to work with Ariene Miller and Ed Purcell. They both were courteous, honest, and respectful of our time. We purchased a 2016 Sedona and a 2016 Soul. Prior to ending up at Bob Bell Kia of Baltimore, we visited multiple Kia dealerships in the greater Baltimore area and after this buying experience, wouldn't go anywhere else. No games, no pressure--Thank you, Ed and Ariene!

Lorenzo Shakoor

I am truly blessed that I was approved for a new automobile. My salesperson Jamal Hood did an excellent job. It was a very long process, but he was very courteous and professional.

Rosemary Loudenslager

We had prompt, courteous service. Thank you, Brandon for your good manners. Your Mom would be proud.

Reveal Jacobs

Always timely and keeps you posted on status of your vehicle. Nice and inviting waiting area and clean bathroom and baby changer.

Paula Caruso

Gary and Gary are great

chief henderson

I required an oil change and this establishment is the closest to my domicile so i took a chance. I was pleasantly surprised with the staff. I didnt feel rushed or just like some number. Theres ample space for several cars to be worked on simultaneously and the amount of time that was predicted for services was 10 minutes less with the addition of a tire rotation. I did some work while i waited. They have a kuerig, tea and bottled water set up along with some snacks (i choose the granola bars). The wifi was quick but in truth i didnt see any heavy lap top users other than me at the time. My vehicle was not washed or vacuumed, but that may be a east coast versus west coast (in san diego & Sacramento this was part of the service) difference. No military discount either, but again this could be the delta between coasts. OVERALL i believe i may have found my new KIA shop for MAINTENANCE needs, going forward. I am a transplant from elsewhere so having a reliable service is EXTREMELY important to me.

Michelle Giove

I have to say I have never had a bad experience in regards to the service department at Bob Bell Kia. My Service Consultant has always been Heather Traynor, she is always so knowledgeable and helpful when I bring my car in for service. She always puts the customer first and even took time to look through a binder in my vehicle to see if I had the correct warranty information. When trying to juggle schedules (career, children's school events and sports) I can always depend on Bob Bell for transportation to and from the service department without having to rearrange to much in our day to day lives. Heather, I want to extend a huge Thank You to you personally. You always go above and beyond and it makes a world of difference in the customers eyes.

Allison Gross

I know all cat dealerships are deceptive but this experience takes the cake. I was shopping for a new kia and called in about a vehicle listed on their site for $12,699. The representative on the phone confirmed this price and I scheduled a time to come into the dealership. Once I arrived there no one knew I was coming and the guy I had talked to on the phone wasn't even in the office. I sit down with one of the other sales guys on the floor and he brings me a price for the vehicle of the msrp price. I explain I had talked to one of their representatives and been told that the listed internet price was the valid price for the vehicle and the sales guy came back with a "final price" $3,000 higher than the advertised listed price because "I didn't qualify for all of the discounts included in thay listed price". Well I have since talked with other dealerships and learned that the "discounts I didn't qualify for" only equal about $900 so if thay was really the case the number he should have brought back to me would have been closer to $1,000 higher than the listed price not $3,000. Huge waste of both their and my time. I know they arnt the only deceptive car dealership but because of the extend of this dishonesty and how much of my time they wasted I will never go back to a Bob Bell dealership.

Nannie Robinson

I would never come here again they didn’t really change my oil told me an hour and three hours went by and they lied and said they did and they didn’t I’m so disappointed

lauren miksa

Came in for a burning smell coming from my car. I appreciated that they were completely honest and told me they found a plastic bag burned to the exhaust underneath. They didn’t charge me a dime! Hard to find at repair shops these days.

David Morgante

I have been calling the dealership all day to purchase a Sedona Van. I told them the price I got from another dealer and my client did not want that color. They had the color of the van that she wanted, but we could never get a price. The person said, "the sales manager is on duty, but does not want to take your call, he is busy" . My irritated client waited all day to see if she could get a similiar price from them, but they did not attempt to even check to see. We went to Lanham Kia and purchase the car that same day. Night and Day service from Lanham than Bob Bell. Never in my life have I ever heard the responses from this dealership.

Karla Henrriquez

Bad

Carolyn Cunningham

Great service!

Khadijah Hameen

I had a terrific experience here. I saw a Forte online that I wanted, sent an online inquiry and was contacted by the wonderful Steffon, who guided me through the process. The staff are awesome! They offer water, popcorn, snacks, and an assortment of coffee, tea, and hot chocolate. Top notch! I love my car, and I enjoyed the experience!

Ernestine Parker

Brandon McCullum was very nice and help me a lot was very patient and kind thank you so much for good service !!!!

Diana King

I give a below average because they said the express lube should take about one hour to hour and half but this is the second time it took two and a half hours. Just be honest when I ask. I told someone I could pick them up in 2 hours and I was late. Otherwise the person would of made different plans or I would of come back when I had more time.

Alexia Faitz

Bought a car from bob Bell Kia on Saturday, Chris and Ed were the best examples of excellent customer service. This was my first time buying a brand new car and they made me very comfortable and made sure i wasn't over whelmed. I've been recommending this place to everyone I know looking for a car! Very professional and will make you very comfortable with the car buy experience.

Jesse Lee Mosley

Great Service department, ample sales staff lots of new cars to choose from.

Keyone' Swain

Great service. Make sure you ask for Tino! Stand up guy and provides great service!

Liz Mack

First time visiting this location. Had a great customer experience. Very friendly and helpful staff.

Lorraine Clark

Customer service was professional and friendly..

Andy Free

Great experience purchasing a new vehicle, New vehicle price and top value for my trade in, but that’s where it ended. Vehicle was in a serious accident about 18 months later. I had it towed to where I purchased it thinking that it was a logical place to have my vehicle repaired. The front and drivers side was damaged in the accident and it took several weeks longer to repair then I was originally told. They blamed it on part delayes from recent snow storms. I went with it. Finally, they told me my vehicle was ready and I went to pick it up. I walked over to my vehicle and noticed body damage and yellow paint streaks all down the passenger side from the front to the rear bumper. The mirror was even broke off. I said “ what happened here?” I was told that it was existing damage and that the vehicle was like that when it came in and it wasn’t covered by insurance due to the fact that it was not accident related. I said, “ what, are you kidding me?”. Then the body shop mangager came over and told me “don’t even try it”. I was like, “wow”, you guys wrecked my truck and this is bull. The manager then called me a “f@&$ing lier” and cursed out my fiancé who began to curse at him as well. It started to get real ghetto real quick. We complained all the way up to the GM and they would not accept responsibility for the damage to my vehicle. The GM was very smug and errorgant and tried to say our only option was to make another insurance claim and pay another deductable. They basically tried to strong arm us into that option, so I called my insurance agent up and told him the situation. He listened and then told me that he had a 360 panoramic picture of the vehicle at the location when he did his original adjustment. The picture showed no damage on the passenger side. He sent me the picture and I downloaded it to my phone and made an appointment with the GM. We arrived and sat at the big table and about 15 minutes later the GM showed up. He was still looking a bit smug about the situation. We showed him the email from the adjuster with the pictures and we watched the GM put his head in his hands in total embarrassment. He then stormed out of the office. We heard him screaming at someone and door slamming. The room shook. Such an unprofessional situation, but a picture is worth a thousand words and it saved me money. They eventually took responsibility for the damages when I threatened to sue. Turns out a lot boy must have damaged the vehicle. The yellow paint streaks on the damaged side is from 1 of the many pilons in the parking area on the premises. Weeks later, After a long day I went to pick up my vehicle, I was early and was waiting in my vehicle with my seat reclined resting my eyes. When someone opened a car door into my passenger side. My windows were tinted and they couldn’t see me, but I could see them. He must have thought no one was in the vehicle. He just continued about his business and walked inside.It was a sales person who parked next to me and he dinged up my door. He went into the dealership. I followed him in and caught up to him and said” Hey, you just opened your door into my car, the red one out there”. He looked at me as if I had three heads. I told him I was in the vehicle and saw him do it. I told him, don’t worry about it, but I just needed to call him out. A few minutes later I was walking back to my vehicle to get my wallet and I heard the sound of metal on metal. I looked over to the body shop building and noticed a lot boy backing a customers vehicle up into a chain link fence. The fencing scraped up the bumper and a portion of the trunk before he realized it and pulled forward. I watched him get out of the car and scratch his head, look around, and just walk away much like what just happened to me. You can’t make this stuff up! . unbelievable...I did get my vehicle back, but I had to bring it back a week or two later to fix a bent hub. Bottom line, buy a vehicle here and then transfer every thing out and never come back.

Sharon Pinkerton

I was looking into getting a newer car. I got opinions from a few people in reference to where to go. I was told "Go to Bob Bell Kia at Eastpoint, Ask for ED Purcell, He will be straight up with you and work with you the best that he can." So I came in just to see what options I had. He gave me a lot of info about credit, etc. ED and I did some searching and He found the car that was perfect for me. A Great find, I am a very happy girl! I just signed the papers today and it's mine. Thanks again ED! I highly recommend him if your in the market for a new/used vehicle.

Timoth Copney

Rather ironic considering I just spend more than $500 to replace my front brakes this morning. My car has only 31039 miles on it. Purchased new from Bob Bell June 2015. I don't drive it very much and always carefully. Additionally, the two hour job was closer to 5 hours, due to a lack of communication from the service department. I am not a happy customer.

Kathleen Stillinger

Just bought a car from Ed Purcell at Bob Bell in Dundalk. What a great experience. Ed had everything ready for us and met us at the door with an umbrella. No pressure, no hassle. I would definitely recommend Ed to anyone looking to buy a new car. Love my new Kia Soul! Thanka Ed for all your help :)

Angela Stallings

They were quick and courteous. They even found other recalls for my car that I didn’t know about.

Kathy Kerchner

I went in for a factory recall. They found 2 other recalls for my car. It was supposed to take about 2 hours. It only took 1 hour. Very pleased with their speed and service.

I AM Daviona

I had a great experience Thanks to Jeannie ller she went out her way for me im happy with my car.

samantha-jo webber

Although I didn't walk out of there with a car I had one of the most enjoyable car shopping experiences with Jeannie, the salesperson. The manager couldn't get to the price I needed but I would've loved to have given my business to Jeannie! What a pleasure!

Stacy Welch

Dominic is amazing! We got what we asked for, and was in and out in no time!

Chris Glass

I was very impressed with Brandon and how attentive he was to me and bringing me information on the progress of my car. Thank you, Brandon for making my experience a great one!

Tom Le Compte

Took four times to fix wife Kia had to be tow two times

Lia Thibodaux

Super helpful staff! Enjoyed my experience!

Adrianne Kraft

Made an appointment for new tires and when I arrived the mechanic told me that they did not have the correct ones in stock. They did not communicate that to me beforehand so that I did not drive all the way up there even though they knew when I was coming, why I was coming, and what kind of car I had. After much resistance they were able to find the correct ones that day. I bought and had the tires put on by them and had to return the next day to get one replaced as it was faulty. A few months later I get a flat and go to get it fixed and I am without my wheel locks. The mechanic (from another establishment) had to charge me extra to break the wheel and I had to return yet again to Bob Bell to receive my wheel lock key (which they lost since they were the last ones to work on my wheels) or have all of them broken. They would not give me new wheel locks free of charge even though they caused the mishap. A horrible experience every time I've had to deal with them.

Mike Michaels

Let me start by saying my credit was poor at best, many other dealerships tuned me down, Once I meet John Sandilas at Bob Bell Kia in Baltimore my luck changed, the staff at Bob Bell found away not only to get me financed but also go a step further. I wasnt forced in buying a car I really didnt want. I was able to buy MY car, 2012 Kia Optima Ex with the Tech Package, fully loaded. Thank you Bob Bell Kia, I am a customer for LIFE....

Stix4ever1 .

They wrecked my car by not tightening all of the lug nuts..wheel came off and destroyed my fender ... and who knows what else..

Luci Smith

Always courteous and quick.

Scott Berkheimer

Wait can be pretty long, some staffing issues, but get the work done

Sissy Smith

Looking

Sade Young

Great customer service but the Kia side of the building needs a little more love and care. No coffee or water, kinda feels like the step child of the building. The Nissan side was nice and inviting. Everyone overall was nice and attentive.

David McClain

Great service. Just picked up my car today and was satisfied with the job they done but when I got to work I noticed that the engine light was on. Trying to call back to talk to someone about the problem

Jamie Kemp

I walked in knowing what I wanted. The process was easy. Dominic, Frank, and Helen worked nicely as a team to help me get the best rate and expedite the arduous car buying process. It was actually a lot more fun than I expected. Thanks for your professionalism!

Steven Thornton

Good please nice help all over

Hector Steve Hernandez

Bought a car from these guys. I don’t feel I got the best deal but hey that’s my fault for not negotiating a bit better. The real reason they are getting 3 stars is because the deal was kind of plagued from the get go. The sales guy messed up on my home state and so they offered me a deal with taxes for another state. So when we put in the correct state the payments were completely off. We corrected the issue, however, then the finance guy did such a sloppy job printing the contract that two weeks later I got a call from them saying I needed to sign a new contract because the bank had rejected the original one. It was kind of an inconvenience because I was going on a trip and now had to make sure he paper work was signed and returned promptly. And lastly, my permanent tags took 3 months to arrive. However I will mention that the buying experience wasn’t bad, and they do have good people working for them.

Ann White

Finance mishaps but overall dealership is recommended! I would have given 5 stars, but it's been 26 days, and DC-DMV still does not have my title, and I cannot register my vehicle. Dinesh was a good sales person, offering extra advice and I highly recommend him. The process was smooth, and the dealership even assisted by having someone drive my old vehicle back to DC, while I drove away with my new sale!! They also supported Breast Cancer and Cancer awareness month! For many like myself who lost a loved-one, it felt good to know they care, as they too suffered loss. The financing is not going smooth, so I had to take away one star, but otherwise everyone there, even finance has provided good service.

Sara Jacobs

frank and dominic were awesome! made sure i got a kia soul i wanted in the exact color i wanted - they drove it in from frederick for me! awesome customer service, they really went above and beyond!!

Elleecia Smith

3 cars. Fabulous service but the last few years...not good. I won’t go back too far but, let’s just say, a major issue was diagnosed as one thing, turns out, it was a battery, not what the said. I digress. Went in last night for the evening quick lube, as I typically do and was rushed through. A tire with a clear slow leaked was checked, found nothing. Hmmmm. I asked about my fog light, I was told “oh, they didn’t notice”. 4 items were tagged to be fixed (minor issues during the 21 point inspection) received a print out, not certain if the items were fixed, or if they want my to address it on my next visit, or what. I hZve the free oil changes so when my invoice said, “you pay $52.58” I wasn’t certain what was going on. Zach Brocki rushed me out, said I didn’t need to see the cashier, even though the invoice clearly says “ please pay this amount $52.58. I suspect it was all because I pulled up at 7:25 because Zach made clear when I arrived, we close at 8. Never heard that before. Sign says “last car taken at 20 minutes before closing”. This coupled with prior issues that I didn’t contact Bob Bell about but clearly should have makes me think there are new crew members. Bob Bell is in my list of bests dealers and I have always experienced a high level of customer service and vehicle care. Not do much in the last few years. That said, I’ll double back next week (about 7:pm) to find out what’s what. I still love Bob Bell, but please get it together. Regards, E

Tracy Tippett

Just interacted with Alan Thompson in service and he was helpful and friendly. Hope the towing and repair on my soul goes as well. guess I will find out tomorrow

Belle Arie

I went in without knowing what to expect only to leave with a 2018 rogue sport !!! Everyone was so nice and accommodating and I even traded up special thanks to Calvin on a job well done ! I recommend this place to everyone !!!

Vivian Randall

Professional, courteous handling of my first visit to Bob Bell Kia!!! Brandon was superb and very attentive. Wait time was shorter than expected and explanation of what was done and needed to be done was reasonable.

Keshia Stroud

John Sandalis was very professional & as was everyone at the dealership. First dealership to match my price & allow me to finance with my own financial institution. No hassle, very attentive, great service, wonderful to work with.