Reviews of Bill Kidd's Volvo Cars (Car Concessionaire)

Hyong Kim

Fake news, deceptive ads, second class dealership. Visited on 6/29/18, worked with a salesperson Wayne Cernik, then few minutes with the general manager. Btw, Wayne was very nice, My issue and complaint is the deceptive website ad and the explanation by the GM which are very deceptive and assumes their customers are uninformed idiots... Came here from California to search for an apartment in DC, drove extra 90 minutes to lease the car because of the “great deal” I saw on the website. I even emailed the sales person couple weeks ago( who never disclosed the additional $3500 cash required for the deal). XC40 special lease deal states $325/month, 36 months with “$3325 due at signing”. Whe you get there, they will charge you another $3500 cash if you want the $325/month rate. When I confronted the salesperson he said “ I didn’t create the ad”... then when I confronted the general manager, he gave me two answers: 1) the fine print says the “ due at signing” does not include taxes and fees — for anyone who has ever leased a car, when was the last time the “due at signing” did NOT include taxes and fees. The general manager also said that “if the deal is too good to be true, it’s not” — basically admitting this ad is a deception 2) GM said this deal is “Volvo national lease program” - I just checked Volvo official website... it CLEARLY states that the $3325 CASH due at signing”; Bill Kidds website conveniently deleted the word “CASH” to imply that the total due at signing is $3325. Also, the dealership itself is cramped, interior disorganized and generally has a ghetto feel. Please do not bother going to this dealer; you will feel like a second class citizen the second you walk in...

Valerie Sizemore

Crawled all over their XC60 inventory and never bothered once. Loved being able to shop in peace. Thanks for leaving the cars unlocked so people can get touchy-feely with the cars with no hassles or pressure. These cars sell themselves!

Jas Parks

The most pleasant experience I've had when buying a new car

Jeffrey Landsman

If you need a Toyota this is the best dealership to go to. Ask for Mike. These people are respectful and turn the concept of a car dealership on its head. Buying my second car here.

Allison Kilchenstein

Everyone at Volvo from the sales team to device have given me nothing but exceptional service. Wayne and Paul are amazing in sales, and helped me to get a really great car for a reasonable price. Erin in service is very friendly, and Rick is someone I can trust to give me honest advice, while suggesting the best way to go about anything service related.

K Z

This is one of the worst dealerships you will ever go to. They charge $100 per hour for labor and charge 400% markup on parts they replace. They will rip you off and not care. They don't see you as customers but as an easy mark.

MARK ANNADALE

Great sales & loan experience with Hans & Andy. This was our daughter’s first car buying & loan experience and the 2 of them each went out of their way to fully explain the in and outs of the chosen used car, extended warranty & the loan terms & process. Thank You!

Karen Simpson

Nice vehicles

Mark Kodenski

Used this shop for years. They were good when the car was under warranty and Volvo covered repairs. After warranty I discovered that they are way overpriced. They came down to a competitive bid last time, but did not reinstall a hose properly, causing additional repair and expense at a respectable shop down the street. Had I taken it there, I am sure I'd be fleeced again. I've rethought having Volvo, even though I like the brand, as my next car given the experience. My hope is that others have a better experience, but do shop around.

J. Hennig

Bought a car here recently and had a very positive experience. The sales representative wasn't pushy at all, however, she was very knowledgeable about the cars they had. I wish more dealerships in the area were like this.

Korado Katani

Overprices...

Michelle Gallo

My daughter and I were driving from Pennsylvania to BWI to catch a flight when our "low oil" light came one. I had my daughter quickly google the closest Volvo dealership. We called Bill Kidd's Volvo, explained our situation and they told us to come right in. We lost about 45 minutes in total back tracking on the beltway and then on I-83 so we were really in a time crunch to make our flight. They took care of us immediately and saved the day! We made it to BWI without any other issues and made our flight. Thank you so much!

Jon Washington

Good selection of new and used cars. The buying process was fast, efficient and painless. Ask for Kevin

bowslayer01 .

Wayne and Paul are very easy to talk to and do business with. I highly recommend this dealership and will be returning for the another Volvo in the near future.

Robert Scott

AWFUL EXPERIENCE WITH THIS COMPANY. I would avoid them at all costs if possible. We bought a 2 year old XC90. Within 3 weeks of purchase, the car ended up losing climate control and has now been at our local dealership for repairs for over a week. When I spoke with the salesman Steven Migash, and a sales manager, they claimed it was just bad luck. The local dealer says there was a recall inspection on the drain for AC drain hose that they should have taken care of. As a result, all the electrical in the wiring harness under that driver's seat got wet and had to be replaced. It seems like Bill Kidd got their money and didn't care about our experience. Why would they care about yours?

cisco Martinez

Good people, good service, and great cars! Brendon was the salesman who helped me, he was very knowledgeable and made the car buying process painless. Andy was also a great part of my experience there.

Donyel Cerceo

I typically do not write bad reviews but my experience with the Volvo Service Center has been HORRIBLE. Let me start off by saying my experience purchasing the car was awesome. My sales person Debbie Skipper was incredible and the sales manager was fantastic. My car is less than a year old and the emission light went on three weeks ago. They could not get me into a loaner vehicle for three weeks. There was no driving issues so they told me it was ok to wait. I dropped my car off and was helped by a nice man who apparently was not my service advisor Josh. I explained I needed my car back by 5 so I could pick my child up. Nothing all day so I finally text them via a message they sent me telling me to text if I had any questions. 30 minutes no answer, so I call and am told my service advisor Josh is on the phone and will call me back. I never received a call back so 45 minutes later by 4:30pm I call again and the woman who answers the phone tells me she just got the paperwork and my car is done. It takes me an hour to get there so you figure during that hour time my service advisor Josh would call me to explain what was wrong with the car. No call. I pick up my car, ask what was wrong with it and the cashier tells me my advisor Josh is with a customer to wait. At this point I am late to pick up my daughter so I leave. No call after I leave to explain what was wrong with my car. The nice gentleman who took my car leaves me a message this morning while I am on the phone and says he is calling for my service advisor to make sure everything is ok. Still no personal call from my advisor. Surprise, I am driving into work this morning and the light comes back on. I call the service department immediately and they tell me no service advisor is available. They will call me back. That was two hours ago and still no word. Very disappointing service.

Lindsey Becker

Had an amazing experience. Everyone is super welcoming and friendly. They were extremely helpful with finding the perfect car for me. I definitely recommend them for anyone looking to buy or lease a Volvo!

Mark Perry

Great experience with Paul and his team! Showroom was clean and all involved were professional! Great price!!

Julie Klara

Really did a fantastic job getting my niece into her first car

D Mickey

Was interested in the XC90 Inscription. Walked in the dealership on a Saturday afternoon and wanted to take a test drive. I stood in the showroom for 10 minutes looking at the vehicle. No one acknowledged my presence. This is the second time in the last year that I have walked into this dealership this has happened. Never again! Horrible customer service. If I could rate with a 0, I would.

Sara Pate

The reason why we purchased a new volvo from Bill Kidd's was Andy Maccord. Andy was a pleasure to work with. His professional manner and knowledge of the product and all of the finance aspects were quite remarkable. He is truly an asset and I would gladly refer anyone to Andy Maccord at Bill Kidd's Volvo.

betty ewing

Not happy at all with maintenace department. A man named David kept saying GotYa every minute to me. Annoying. Then they told me I needed a front end alignment. On the bill wrote I requested it. No I was told I needed it. Another driver of car verified no signs of needing an alignment and it was just at AAA a week ago for a nail in the tire and they said all underneath the car looked fine. I believe AAA and bill.kidd was padding their pocket since no one else was there . it was super slow there.

Fahim

One of the best experiences I had. I will not go anywhere else.5 star!

Jeff Landsman

Great Dealership.

Christina Lukasavage

Sales staff was very friendly, Sam and Brendon worked together wonderfully to get me the best possible deal on my Volvo. Overall, a wonderful experience and I would recommend them to everyone looking to buy a new or used vehicle.

111

The worst customer service ever! Horrible, prejudice people I notice how this really uptight guy Mike Ryan was horribly treating some of their staff members with not respect or dignity. I would not recommend this place to anyone!

Kate Glenn

I would give the dealership and it's staff 5 stars, but the service department is awful. I've had two appointments and both have been a nightmare. The service representative named Savannah was overtly rude. Took me an hour to drop off my car and get a loaner. Never had that kind of experience at Mercedes. Find another Volvo service dealer, I sure will after today!

Kelli Gallicchio

Debbie Skipper is a phenominal Salesperson .

Maria Rallis

Everyone there is extremely welcoming and open to helping you with what you need. Brendon was very helpful in assisting me in my purchase of a used 2003 Volkswagen Jetta. Best car I’ve ever owned. Will definitely send business their way.

Michael

We looked for a car here and received the absolute worst service. We had a veterans discount but they wouldn’t accept the website approving of it. They asked for a specific discount code to provide it. Although it was only $1500, we expected better service to sell a car. At the end of the day we went to silver spring and got a 2019 T6 inscription XC60 for the same price including the discount compared to the T5 inscription they tried selling.

Douglas Putchat

Absolute WORST service! 2015 V-60 took a full 5 months to repair after getting VCNA involved (burning oil). Car developed a sunroof leak during that time which dealership disputes. Service coordinator said leaking roof is a maintenance issue anyway. Mechanic did not check electrical systems after changing battery and returned car without navigation or stereo working; claimed it was not their fault. Did not offer to fix but suggested I purchase a new vehicle instead. Had to practically beg them to look at it. All this under my extended warrantee period. Will never buy another Volvo, let alone from them.