Reviews of AutoNation Buick GMC Laurel (Car Concessionaire)

Sarah Heim

We had the most wonderful purchasing experience we have ever had in buying a vehicle. When I asked for information online Mike Longan called me right away & answered questions I had regarding the GMC Canyon. Mike referred us to Darryl Reid who was wonderful. They indeed worked together to get us what we wanted at an affordable price. The customer service is magnificent. They have gone over & beyond to make this a wonderful experience. Ray Grapes worked with us in financing & was also very helpful. It is indeed a great team. We will definitely go back to AutoNation Buick, GMC in Laurel, MD to purchase our next vehicle. It was well worth the 45 minute drive to find this dealership.

Corey Carlson

I would have rated 5 stars but I didn’t know that whether you had an appointment or not, you still took your place in line with walk ins. The customer service rep was very pleasant. My appointment took over 2 hours for an oil change and tire rotation.

Denelle Robinson

The best car buying experience. Ever. From the sales person, Allen, to the GM, Cleo, to the sales manager, Frank, and the finance manager, Flemmin, I was incredibly amazed by their commitment to my happiness. Something I've never seen in a dealership. Thank you! I'm lucky to be part of the AutoNation family.

Liz Thomas

Always good!! Been a faithful customer for 5 "cars"!! Very friendly and comfortable.

Pascal Richetts

horrendous, run away from here

b bundy

Purchased a used vehicle from salesman Richard Harris. Appreciated his courtesy and honesty. Will definitely go back to him in the future!

Byron Jackson

My experienced with AutoNation was awesome!!! My salesman Antoine did an excellent job of listening to what I wanted in a vehicle. He did not try to over sell me on something that wasn't important to me. His knowledge of the vehicle (2014 Buick Enclave) really put me at ease. Especially the safety features. I honestly thought he'd been working there for years, only to find out he was the rookie in the dealership! Kudos to Antoine, the finance manager (who was extremely helpful in her own right) and the entire AutoNation team.

Alva Hines

After being at your Laurel facility for two days my car was finally fixed. On Tuesday I got there at 11am and was told it would take until 3pm. On Wednesday I got there at 9:30am and left at 4:30pm. What’s wrong with that picture. NOT happy. I would have been fine had I expected to stay that long. BUT I was told I would be out by noon.

Janice Mohamed

Everyone that I came into contact with at the Service Dept were courteous and professional but the fact that we purchased a used car less than a year ago and it's been at your service department more than it's been with us sucks.

Judy Rivera

1 STAR is a OVERRATED. WORST EXPERIENCE EVER...You will Have a Better Chance of a Maintenance Repair Being Performed By a Lube Center or Side Mechanic Shop Then Bringing Your Vehicle Here...They Blew My Head Gaskets, Broke My AC Line and Forgot to Reattach My Radiator Hose just to name a few of their mistakes...Left Tools and Bolts under My Hood and Could not Explain Where the Bolts Belong! Have had to take my vehicle back every week or other week from September-March. Even the LifeTime Battery They Sold Me in about 5 months ago...Was Defected... I Highly Do NOT Recommend This Place.

Kelly Cutiyog

1. Over the summer I brought my car in for maintenance and my car was in your shop for 6 weeks. I had called and informed the service department that I had left a pair of Bose Bluetooth headphones in the vehicle. They confirmed that they were there and said that they would leave with the cashier. I came a couple of days later, the cashier did not have them and no one could find them. I lost $150 on those headphones. 2. I brought my car in to your shop in December for routine maintenance. I was told by the service advisor that I needed to replace my brakes, he recommended within the next couple of weeks. I have been receiving regular emails reminding me to get my brakes replaced. I brought my vehicle in to have the brakes replaced and was told that my brakes did not need to be replaced. Now, I am concerned about the quality of my brakes and which information was incorrect. 3. My car keeps getting stuck in park, I brought it in and paid a diagnostic fee, and they were unable to find anything. My car is still getting stuck in park.

Tony Ramirez

Pulled in 20 minutes b4 close and they didn't have a tech on hand to answer a simple question. Not everyone is off work Monday thru Friday folks. Poor customer service and apparently the customer isn't first.

rollerson15 .

Good service but just recently went up on prices

Monday Isa

I was interested in the Buick Regal Tourx. After searching many dealerships pricing in MD online, AutoNation had the best rebates and discounts. I thought about the decision for a month and then inquired. Darryl was the representative to contact me and he made the buying experience a breeze and enjoyable. I really enjoy the vehicle. Thank AutoNation, Darryl and the entire staff. Highly recommend them if you're looking for a new Buick!

Birckhead1 .

The service lady that handled my truck service was not as on top of things as she lead on. My truck was schedule days in advanced for (an emissions code that I had already had another mechanic read before I took it in and also mentioned that in writing when i dropped the truck off) a 6:45 am. appointment. Never got a phone call until late morning 10:30am to let me know that it was going to cost $140 just to pull the truck in the garage and plug in the code reader. Then as I expressed my disappointment that the truck hasn't even been looked at yet, she needed my approval of the initial $140 "Diagnostic fees" (plugging there code reader and reading the codes that Advanced Auto does for free, all of about 2 to 3min.) , after I agreed to the charge.....she then she told me she would get back to me in 15min. after the mechanic could take a look at it, No word till about 3pm. letting me know it was an emissions code (which we already knew) that required $700 to fix. I guess I wouldn't have minded so much if they would have been on the ball and got it looked at at the scheduled appointment time and let me know right away first thing in the morning, but they wasted my whole day. If I would have known they were going to waste a full day just to plug in there code reader, I would have taken it to a local garage/mechanic. and saved my time and money.

Shari Tiandra

Darryl Reid worked hard for me!!! I got the right person to help me do my deal!! Thank You Darryl!!! Love My Car!!!!!

Lynn Duchac

From the 1st phone call I made to purchase my new vehicle it was a trying experience. The final straw was when the car was delivered it was not at all prepared for delivery with glue still on the windshield, dirty back seats and the most frustrating was DENTS and PAINT CHIPPED OFF FROM SOME KIND DAMAGE. I Immediately called the dealership as the carrier had proof the salesmen signed the release of the vehicle with the noted damage. It took 6 days, many emails to several people (as I kept getting pushed around to different people) to finally get this taken care of. I cannot understand how the dealership could have let a vehicle leave in this condition especially sine it was over a week to actually get the car set up for shipping.

Antulio Lopez

Not happy customer. I brought my 2003 GMC here for diagnosis where my truck was shutting off and explained that I just replaced the crankshaft sensor and ECM, they did not find anything but told me that it was the engine harness, they don't sell it anymore but recommended me to buy it somewhere else (aftermarket) and bring it to them for installation that would cost 3.5k, also transmission harness. I'm not a technician, I found that on Google/YouTube video saying that when replacing a crankshaft it'll need a re-learn, I purchased my GM Tech 2 online to get the job done, all fixed.

Jerry Butcher

AutoNation Buick of Laurel Md services dept is Second to none. I get all my services done here led by Manger Derek Kline and John Akers, and Service Advisors Monica Hill-Camcho. Jerry Butcher

LeLe Dan

I had a great experience at this dealership and dealing with salesman Lorenzo Dyson. It was a super hot day and he was very patient with my husband and I while I figured out which vehicle I wanted. He worked hard to get us a great deal and I love my new GMC Acadia, thank you AutoNation and all those involved in closing the deal.

Jossue Salome

My advisor was amazing, very nice, and helpful. I have no issues in those regards. However, the waiting time is awful. Additionally, my ticket/document was left on the counter unattended while my advisor was away, seems to be a lack of comunication and/or procedures between the advisor and whoever handles the tickets. I arrived at 2pm and left at 5:30am, waited 2 hours unnecessarily because of the issue I encountered. I was given the option to continue waiting or come another day, I can’g argue that because I mean, if I’m there it’s for a reason. Overall, I liked the staff, but there should be more improvement in the communicatilns area or at least more responsability.

Tawnya Brown

We worked with Duane and Ray and it was great to work with both of them. They were trustworthy and had our best interest at heart. I would work with either one of them at the drop of a hat. Thank you for all that both of them did.

James McGraw

Special shout-out to Darryl for excellent customer service, he was great from start to finish. The Autonation team is great with military and are willing to be flexible with giving you a great deal within reason. They were not super pushy and as long as you let them know you're a serious buyer they will treat you well.

Rhene Smith

I purchased a 2018 GMC Terrain with the help of Darryl Reid. I had a fantastic experience. I did not feel pressured or bullied into doing or committing to anything I wasn’t comfortable with, or before I was ready. After explaining that I had a bad experience with another dealership, Darryl really made me feel at ease with the whole process. Everyone was fantastic, from the dealer to the finance department.

J.P. T-L

NO PRESSURE USED CAR PURCHASE - DARRYL REID When making such an important decision as buying a used car, I find it hard to recognize a transaction as flawless, even when it is. Buying a used car is a risk after all, and the buyer is committing to a considerable amount of money. I tend to go into something like buying a used car with a good deal of apprehension. But my buying experience at AutoNation and Laurel was as positive as it could have been. I found a truck that I was interested in through an online search and noticed that it was listed in the inventory of a few AutoNation dealerships and affiliates. I called the Laurel store and spoke to Darryl Reid. I asked him to confirm whether or not the vehicle was on their lot. I didn’t want to drive to Laurel just to find that the truck had been sold or was at another lot across town. This had happened to me the week prior at another dealership. After a brief hold, Darryl confirmed that the truck was there at the Laurel store. I decided to take a drive to Laurel to check it out. I was able to walk around the vehicle and get an idea of its condition without a salesman standing behind me singing the vehicles praises and applying subtle pressure. I really liked the truck and noticed that there were no junkers or vehicles with sketchy history on the lot. That gave me comfort. When I decided that I was interested in the truck and wanted to take it for a spin, I went in and asked for Darryl. He came out and put a dealer tag on the truck and we took it for a test drive. During the drive, Darryl was patient, courteous and helpful as he answered my questions about the truck. At no time did he start in on a sales pitch. I think Darryl got the sense that I had done my homework, I knew what I was looking for and that I didn’t need any help being convinced that this was the truck for me. I appreciate that. Price: When I saw this truck online, I considered it well priced. When I gave it a thorough inspection at the lot, saw its fantastic condition, considered its clean, local history and took it for a test drive I realized that it was the truck I was looking for. When I sat down with Darryl to discuss price, I came to realize that Autonation is a bit like Carmax when it comes to negotiating a price. There is no negotiation. It’s a “no haggle” fixed price, so there’s none of the uncomfortableness that goes with haggling over price... at least that was my experience. If you’re OK with the advertised price, that’s great. If you hope to whittle the price down, you should look elsewhere. I had my own financing in place, and the title, tags etc. paperwork was done efficiently and thoroughly. The “CFS Manager”, Flemmie Johnson, was prompt and courteous as he prepared my paperwork and got me out the door with my new vehicle. In a nutshell, I got a quality used truck, in excellent condition, with a solid history, at a good no-haggle price, from a dealership with great customer service.

Lisa Edwards

Had a great experience at this location, Lorenzo, Keith, and Travis were the BEST...they made purchasing my truck easy, entertaining, and delightful. I would definitely recommend this location to my associates.

Bob Ashman

Repairs were done correctly. Eventually. It took a day longer than it should have. It took me 5 hours to ahold of the service rep to authorize the work. Never answered the direct line. Never responded to messages left through the general service number. Not likely to have service there again.

maggie rollings

I have been let down by dealerships and service stations in the past, but every time I need something done and am at autonation, I am more and more impressed. GREAT service for my purchase. Straightforward, honest, great deal. Brought my car back to AutoNation for service and it was the easiest process ever. Set up the appointment online, took under two hours for the work to be done, which they told me in advance so I could plan accordingly. I was even lugging around my toddler and a carseat because someone was picking us up from the service department while the work was being done... and they carried my carseat to the lobby for me. 100% would recommend. Above and beyond.

Michael Boteler

GREAT SERVICE, MONICA IS THE BEST , SHE SAVED ME MONEY, SOLD ME WHAT I NEEDED NOT WHAT I THOUGHT I NEEDED, DID WHAT WAS BEST FOR MY TRUCK. SERVICE MANGER IS ALWAYS FRIENDLY AND HELPFUL. ONLY PLACE I WILL TAKE MY TRUCK

Frances Crews Wellington

Everyone was pleasant and helpful. They went above and beyond the call of duty to help me. The wait was a little long, but the service was very good.

Aurelia Parks

Bill Curry was excellent from the ordering to the delivery of our 2013 Acadia. He was willing to go the extra mile and keep us posted on the progress as our new vehicle was built and delivered. This was our first car purchase and 12 years and we had expectations of a difficult and long process. However, this was not the case everything was to the point and on point. Thanks again to Bill and the Fox Team

Vatesha Bouler

Had to wait over 2 hours for a simple oil change. I was not happy. During checkout the guy apologized and gave me a gift card to Dunkin Donuts. I would have preferred a discount off my bill instead. Not sure if I’ll go back to have my car serviced there again.

Christian

Very polite and very helpful. I came in for an oil change, tire rotation, and to get some air in my tires. They had me in and out real quick!

Faisal Ahmed

Oscar Diaz (Service Adviser) was wonderful to work with. All repairs were done on time and I was kept informed throughout.

C Daniels

I arrived on time for my 10:15am oil change appointment. I had no idea what was in store. I was greeted at my vehicle rather promptly, and directed to a customer service "stand." I waited, standing a few minutes, for my service rep. After a few minutes (where was she?) she appeared, staring like she was trying to hypnotize me, checked me in and said service should be about 30 minutes. For the next hour my vehicle sat, just like I did, waiting for the appointment, without a word from anyone. The cashier did finally admit, "Oh, we're a little busy today." My 10:15 appointment began at 11:10 when the service technician finally took my car inside. How do I know? At the time, I didn't know for sure. But now I can read what is on the invoice: "R.O. opened 11:10, ready 12:17". And I had arrived at 10:15! For the subsequent hour the service rep continually told me it was being taken care of. Then damage control really began in earnest at 11:30 when I became visibly upset. She told me my car was "up" and asked me whether I wanted a tire rotation. At this point I told her I just wanted my car, enough of my time had been wasted. I am a regular customer with a vehicle care plan, who purchased the vehicle there, so they should have some record of my last rotation. At 12:20, I see my car parked outside and go ask the rep for my papers so I can go to the cashier. The service is prepaid so I just want my key so I could get out of there. After two hours I had my car back from what should have been a 30 minute appointment. That is the last time I will take it there for service. There obviously is no benefit to getting service where you purchase. Maybe they knew because my invoice strangely said "the following work (?) was recommended but not performed...reason denied...customer will go to a competitor." I never said that, and the invoice does not specify what service I declined. Maybe they are suggesting I go to a competitor. Who does that? Do they want the business?

Katie Doukas

I love how relaxed the waiting area is! It is such a difference to find the chairs are clean and comfortable with arm rests, unlike other places you can get your oil changed! The availability to have coffee (with flavor options), tea or water with a cookie seems to reduce the agitation that you find in most waiting rooms.

dominique williams

Please don't come here for car repairs. You would think that they specialize in GMC Chevrolet so you will trust that they will find your problem that's wrong with your vehicle. No that will not be the case they will take your vehicle to the back out of site and break parts on your vehicle won't ever fix the problem so maybe a month down the road you have to bring it back. And guess what? Not only is the same problem still there but you also will have 5 new problems that wasn't seen in the inspection that you paid for. So pay up again so they can miss up other parts and send you on your way. But I promise you will have to call off work again cause your car will stall again. So just because they specialize in GMC don't mean they will be honest, and know whats wrong with your vehicle please remove that thought cause you are in for a surprise if you come here thinking they will be honest. The people at the front I believe they don't care they probably tell them in the back let's ripe this person off they don't know much I'm going to tell her there's something wrong with the ecba module whatever that means and charge her $500 so we got us a tip for today but don't touch her vehicle just let her sit up front for 6 hours while we steal parts off her car. So to make along story short if you have money to waste give it to places that can do something constructive with it like homeless shelters but don't waste your time here at autonation I can't stress this enough stay away from here. But if you choose to go here that's totally up to you. Good luck cause you will need all the luck in the world.

David Randall

I prearranged an oil change I was like 5 mins late I won’t lie saying I showed up on time but a simple oil change should not take 3 hours. People came in after and got out before me. HOW? I asked to change the cabin air filter. Only after an hour and 15 mins after they came out and said my truck doesn’t have one but the air filter needed to be cleaned. I said yes change it. 15 minuets later, the actual guy doing my service came to me and said the same exact thing but to get the filter it will be a 45 min wait. WONDERFUL communication (not)!!!! 1.5 hours hours later they were done. They didn’t check everything I asked them to. Bluetooth wasn’t even looked at. I had to ask them bout that. When I turn on my ac or heat it makes a clicking sound. I asked them to look at that; they never did. So in otherwords if you have 3 hours to waste for just a basic oil change by all means but don’t expect work you want done to be done. God only knows if they actually changed my oil and air. The “checklist” they have said everything was good then marked off as needs attention.

Janetta Epps

I called that morning for an oil change, I was given an appointment for 1 hour later. In and out with no problems. I did wait. The staff was very courteous and communicated the process along with a tour of the facility. Thank you very kindly for the experience.

Regina Livingston

Hats off to Darryl Reid for being professional, knowledgeable and courteous. He held my hand from start to finish. This made the experience of buying a new car for the first time in 13 years less stressful. I appreciate his hard work and assistance. Kudos to Raymond in finance as well.

Cindy Mellott

Quick and efficient service. .

Brenton Barnes

Overall I had a positive experience with this dealership. The salesman was great and went the extra mile. The financial aspect was the only thing keeping my review at 4 stars. The advertised price was essentially impossible for anyone to qualify.

Jermaine Lowery

competitive prices, awesome and knowledgeable staff! From the moment I walked into the car dealership I felt welcomed. The car buying process was made simple and easy thanks to my salesperson Stephanie. I appreciated the competitive prices and the willingness for staff to take the time to explain financing options with me. Staff knew about the inventory on premises and explained the purpose of AutoNation. I did like hearing, from my salesperson, that a percentage of the car I purchased would help breast caner research. This was the first time I had heard of AutoNation so I was pleased my salesperson explained the company and mission. My vehicle was professionally cleaned, and fueled, which was very nice of the dealership. I also appreciated that every step of the person that included a different staff person, they all were in sync of the purpose of why I came and the car that I was buying. When I drove off the lot I felt very excited and thankful I had decided to purchase a car at AutoNation. I am still smiling each day I get into the car. I now feel a part of the AutoNation family! Thank you, Stephanie, and AutoNation!

Art Neal

I brought 2016 GMC Sierra into Autonation because it was shifting hard (upshift and downshift). Autonation was very thorough in their effort to replicate the concerns I was having with my truck. The transmission technician was patient and careful, as well as sympathetic to my situation. Autonation ensured that I had a loaner car for the entire duration my car was in the shop, which was about a month. The service advisor was courteous and the service manager was always helpful when I called. I didn’t get my mechanical issue resolved on my 2016 GMC Sierra, but it was no fault of autonation. We collectively worked with GM’s headquarters to rectify the problem, but at the end of the day, Gm refuses to admit that they have screwed up the design of the 8-speed transmission in my 2016 Sierra. As I talk to other owners, they tell me their truck is jerking and shifting hard and GM well not help them fix this concern with their truck. Basically, the corporate response is that the “truck is performing within its specifications.” This has been the most lame excuse I’ve ever heard from any “professional” business in my life. To spend close to $50k on a vehicle for it to literally jerk around all day is embarrassing!!!!! I can’t enjoy the ride of the truck. My passengers ask me what’s wrong with my truck; and my only response is, “I can’t get GM to fix the problem. It says this is normal performance.” I’ve my truck in two GM service centers for a time period of 4 months since November 2017. Both service centers have replicated the problem I’ve experienced, but corporate has refused to help me find a satisfactory solution. No one should have drive a “jerky” truck that is still under factory warranty! They should recall this transmission and admit that they have messed up this design. Or They should work to get owners who are experiencing this problem into a comparable that does that performs the way any high-end vehicle should, without a rough ride!!! I must admit, corporate GM has truly demonstrated that it’s customer service is comparable to a 1 star used car lot. I’ve never been so disappointed and disgusted with a car purchase, and me and my family have only purchased and driven GM trucks ever since I’ve been a kid. This truck rides the worst out of every vehicle I’ve ever owned or driven. I still believe that my truck could meet my expectations for performance. I still believe GM could make me whole from this experience. The question remains, will they try? So far I’ve opened two corporate cases on my truck, and been left feeling like 2-bit prostitute, giving my money to a pimp, only to walk away abused and used up! However, I still have hope that I’ll be restored one day!

Sharon Rozicer

My service agent, AJ (I have a bad memory! I think it was AJ.) was very helpful. He checked in with me a couple times to let me know how things were going with my car. I have not had any problems with my car’s maintenance at Auto Nation Laurel.

Bethany Burke

I came in to get two recalls done. The power controls on the door and the passenger air bag. This was for a Pontiac. When I first arrived, I was told that they don't do those recalls on Saturday. But I ordered the parts before hand and gave them 2 weeks in advance notice. I told them that's something they should coordinate with whoever makes the appointments. They did my recalls begrudgingly. When I got my car back. The steering wheel was crooked when driving straight and loose. It moved in and out. Also, the person who worked on it left trash in my car. I had to bring it back again so that they could fix the steering wheel. When I came in to get it fixed, I was asked if it was that way before. It certainly wasn't. Terrible customer service.

Amber Mixson

My experience went well. Oscar was very helpful and knowledgable. He offered great customer service.

Mark Goldberg

We had a professional, no-nonsense interaction that led to our purchase of the car that we wanted for an attractive price. Our sales person worked hard to offer us the best price available, an offer that we accepted on the spot.

Dwayne Gentry

Cindy S was great, Lisa in Finance was awesome. but the wait was over 2 hours to complete a deal I negotiated via phone...

Jeffrey Ash

I bought this car at Fitzgerald auto in Rockville. The service Dept there was HORRIBLE. That’s why I started coming to fox Autonation to begin with. My service rep Oscar is amazing, simply amazing. Always follows up , very professional, just makes me feel good about bringing my car here and makes me feel valued.. I am never going back to Fitzgerald but when I do buy another car I may get it at fox because of Oscars outstanding service. Please thank and commend Oscar for a job well done. As a customer it really matters and makes a difference Thanks Jeffrey Ash

Duane Harper Sr

Good customer service across the board. Wait was not long. Friendly atmosphere.

Monique Hamilton

Actually, this was the best experience I have had at any dealership. My wait time was not long. The time was around the time the service representative stated. I was asked if I wanted the recommendations based on the mileage of my vehicle. My response was yes. I want to be proactive when it comes to my vehicle.

Shawna King

There is always an issue when I come to have my car serviced. Unfortunately due to the extremely poor customer service by some of the staff, I will be going to a different AutoNation to have my car serviced. Unless you want to have to go through hoops find someone else to service your car.

Lily Li

Good experience. Mr. Ray assisted me. Very reliable and honest. Their price is good and is what it is, for used cars - I bought a used car there - 2016 Nissan Rogue SV AWD, midnight Jade. I went there specifically for the elegant color and the sleek looking of the car. Ray also assisted quickly when there was a little bit loose connection for the battery/headlights and alternator after I bought it. Peace of mind now. I would recommend for the salesperson Mr. Ray.

Twanna Spurgeon

Brought my 3rd car from them

Sandra Schmidt

Work was performed in expected time. Had no problems.

Christine B

To start, I submitted what I expected for my service online. When I arrived, the advisor did not even bother to read it asking me to state what I was there for. Second, I did not sign a form authorizing service and did not receive a copy when dropping off my vehicle. I specifically requested having the suspension looked at because of the sloppy steering. He said a wheel alignment was not necessary (interesting, considering he did not look at the vehicle and works at a computer) but he would have the team look at it. Third, no one called me for an update or status to let me know my vehicle was ready or what went on at the service. I had to call TWICE and someone had to track my advisor down for an update. The advisor also had to be tracked down for me to pay when I arrived, even though he was informed (by the person who tracked him down) that I was on my way. He had not left my invoice, nor did he note anything about the suspension or update me on ANY of the work that was performed. He was in such a rush to leave for the day, he just could not bring himself to complete his task. I had to ASK him to note the paperwork about the suspension and wheel alignment because he said it was "fine." That does not cure my sloppy steering nor do I think anyone actually "looked into it." He did not seem knowledgeable and neither does anyone at your dealership. For this reason, I will not be returning to this dealership, or any AutoNation for that matter.

William Stone

Very nice and efficient service.

Darnita Warrick

My sales person Cary Hoffman was very polite with no pressures. He did all he could to get me in a vehicle with the recent 20% discount. He explained the vehicle to me and has invited me back for anything else I need to know . The finance person Lisa was very knowledgeable about the protection plan and a very good person to work with. The dealership is a happy place to be.

Dawn Niles

I had such poor service, I dont even want to give one star. I tried buying a vehicle from a different state that i found online. Stephanie Kellogg was the sales person. Once she got the sale, the truck was never followed through and shipped. Here it is weeks later and i have no truck and they have there money. Trying to talk to someone there and get answers and replies is near impossible. I have spent countless hours texting, calling, being put on hold, sent to voicemail with no reply. At this point I feel completely scammed. My truck is in Maryland, and I am in Illinois and am literally getting no help or answers from Autonation or GM.

Kelvin M

Great customer service.

RC M

Wonderful customer service

Charles Hicks

Every time I go and get my car serviced, the mechanics break something else. I have received free oil changes for the mishaps, but the last time I went (2/23/2019) I was trying to "redeem" my free oil change from my last oil change mishap and they lady at the counter and manager were treating me as a liar and could not prove if at the moment if I deserved the free oil change or not. The manager (Black guy) said he would give me a call Monday (2/25/2019) and update me about the issue and It is 2/27/2019 and I have not heard anything yet. I wonder if I was a White customer, would I have had to go through all of what I did to prove that I am not lying. I will not be returning to this location.

Nik Bankov

Worst service experienxe. Do not come here. Go to literally anywhere but AutoNation in Laurel. Derrick and Jon provided hands down the worst customer service. The poor customer care is worse than comcast. Dropped the car off first thing in the morning and they did not do the work as instructed and ignored all statements provided. Was lied to on two occasions regarding being notified. Was told it would take few hours but took 8 in total. Overall I ended up with only a state inspection that I need to repeat because they didnt follow instructions. Not to mention the cost was $30 greater than elsewhere locally. Jon the manager disappeared when explaining my disappointment in the service. They squeezed $110 for the inspection and tried to get more. All they cared about was taking money, as much as possible, regardless of warranty or care packages. No one offered any discount for time wasted.

Michael Carrasco

Everyone here was polite, the seating area was clean and comfortable and the issue I came in for adequately addressed. The only issue I have is that their was some poor communication. I was in the waiting room for over 4 hours and it took me finally going to the agent's desk to learn that the work had been done and they were closing me out .Which was fine, but I didn't even know they had diagnosed the issue. The work was under warranty, but still it would have been good to have had at least one update while I was there, if only so I could better understand when I would be able to leave so I could tell my work. Still a good, if not great experience.

Fred Landy

I’ve been bringing my Chevy Trailblazer to AutoNation/Fox Chevrolet for more than 9 years. So when they told me I needed a new transmission with my car dead on their lot, I did not hesitate to purchase a new car from them. I had a good experience with the sales rep when the Sales Manager, Jose Alvarado, promised me $1,000 for my trade-in. Minutes later, he reneged and said he would only give me $600. I would have walked away at that point if my disabled vehicle was not on their lot. Feeling like a hostage, I purchased the new car. When I received an email requesting feedback on my experience, I was totally honest. I received a follow-up email encouraging me to contact the General Manager to discuss it. I finally reached GM Cleo Malone, who was clueless about the email I received urging me to call him. I told him it had been sent by Dave Coyne. It turns out that was Mr. Malone’s predecessor from 2 years ago! After confirming that the Sales Manager went back on his word, Mr. Malone would not return my repeated follow-up calls to him until I threatened to contact the Better Business Bureau. After years of service loyalty, then being lied to by the Sales Manager, the GM refused to make any accommodations whatsoever. Don’t reward loyalty with treachery, Cleo. That’s bad business on multiple levels. I’ll never buy there again.

George Marshall

Tony made sure that the issues with my vehicle (there were several) were addressed before returning my vehicle to me. The courtesy shuttle is a tremendous service to customers. Even though your dealership is farther away from me than Capitol Cadillac (never made to feel important when going to Capitol in the past) , the way your team, especially Tony, makes me feel like a 'valued' customer, I gladly drive the extra miles without a second thought. Cudos to your service staff!

shaune scott

From start to finish I had a great sales experience. I thought i could negotiate the price but like Carmax Autonation prices are fixed. Being that I’m an out of state buyer I did not think they were going to treat me the same as a local buyer but I was wrong. Richard went outside and sent me videos of the truck and instructed me to reserve the vehicle. I moved fast because other people wanted the truck. Travis was very professional as a manager he took over the transaction because i buy my cars in my business and Richard doesn’t handle that part of it so he passed me on to Travis. Everything was downhill from there . They took care of me and when it was time to pick the car up tthey had Otis pick me up from the airport. Just overall great experience they made the process smooth and most importantly non- stressful. I would go back and buy again from them any day.

Pamela Consuegra

I could not have asked for better service than I received from AutoNation. You were able to turn a disappointment into joy. I was so disappointed to discover that the vehicle I had agreed to purchase had already been sold by another dealer. I learned this as I was heading to the dealer to pick up my vehicle. However, you gave me an even better vehicle, with more options, for the same price I had agreed to pay for the original one. Thanks for going over and above to put a smile on this customer’s face! Kudos to a job well done regarding customer satisfaction! Pamela Consuegra, PhD

Mary Sack

Derrick Prehn was extremely professional, courteous and attentive.

luis alvarado

Was great costumers service and tech service thanks

Michael Nicholas

Great sevice department

valencia laymon

The service employee was 20 minutes late for my 7:15 a.m. appointment. Service could not be performed because there was only 1 service tech that could do the job and he was on vacation. Waited for 3 hrs in lobby for no service What would you rate it? 0 is my vote. I made the appointment because my service engine light displayed and I wanted to rectify the problem most expeditiously. As I did when I took my car to CAPITAL CADILLAC the very next day.

Brian Jackson

Great customer service with on time info, even though my wait time was extended. I had a very nice experience and visit....

Bob Moran

Prompt and fast service. Monica was responsive to my needs.

Chuck Angus

Our Sales Rep was awesome. He is very knowledgeable and did a great job leading us through the process.

TAB OKONKWO

I had appointment 10:15am and I dropped off my Tk the right time and get shuttle back to my office 2miles away but my vehicle was fixed only after 4hrs I came back that they started working on it. Almost lost all my afternoon business appointments.

Michael Belshay SR

We went in to buy 1 car wound up getting two. The whole process was fast and easy. They follow up on their buyers and set up the first service appointment already for my daughter. Which will set her at ease so she can plan what she is doing that day. I would buy there again if the opportunity arises .

Ronnie K Valentine

I purchase my car GMC Terrain from DARRYL REID ( 2 yrs ago) He was very helpful no pressure Recently had a small problem Darryl took care of it He is Awesome! Honest, Patient, Kind You will not be sorry!!!! See Darryl Reid

Danielle O'Neil

I can’t say enough about how amazing Shanita was! I brought my car in just full inspection check and to make sure there were no big repairs/issues since I’m almost at 100k miles. She went over everything with me in detail and also recommended a few things. I brought my car back 2 days later had it done the same day and time, as she said it would be. I’m so glad I decided to also do the recommended services. I was shocked driving my car home it felt so much better and rides a lot smoother. Thanks so much for everything Shanita it was a pleasure working with you. I will definitely be coming back to see you for future repairs!

Chris Massey

The service department staff was extremely helpful and friendly... Shanita was really knowledgeable and able to answer ALL of my questions.

Judy Trawick

BEWARE -The Worst Repair Shop Ever...The Caused Major Damage to My SUV and Refused to Full Repair My Vehicle. I wouldn't trust them to do a oil change.

Sharde Estep

Worked with the sales associate Richard Harris and the manager Frank Anderson they were BOTH AMAZING... The vehicle we purchased had not even been taken off the truck, BUT Richard took care of getting the truck cleaned up, inspected, and took care of any issues that we found within the first week. Frank Anderson was great in assisting with dealing with these issues as well. Overall have been EXTREMELY pleased with our experience with AutoNation.

Brenda Brown

I had got in contact with a sales person concening a couple of trucks they had on the lot. I had talk to a Mr.Richard Harris by phone and also through email he seem to be a very nice guy so I came in this evening to meet with him. He greeted me nicely until I asked about the vehicle I came to see about. He then told me it will not work out for me and I need to look for a newer truck. When over the phone he said I could look and test drive the used truck I came there for. He was very negative and disrespectful. He left me outside without saying anything and some one else had to help me ( the manger & another salesman). He told me to wait and never came back outside to assist me . Please be aware of this man Mr. Richard Harris he is very disrespectful and negative

Lee Burs

The agents did not listen to what my vehicle's problem is. I had pre-scheduled the appointment and they could see that I was waiting for the vehicle but I was told that they could not look at the vehicle until about 3pm.

Mark DeCampus

If you need parts call and order quick and easy

Alan Debnam

Transaction could’ve been a little quicker. However they accomplished the deal as requested when all said and done.

Candice Hall

Great Service, Awsome Team

Sushma Dilawari

very disapointed with manager behavier very rude and on top i bought car and found little cosmetic defect in passenger door and went next day to them to see if they can fix and manager totaly said NO.... they have work shop right there but not willing to help ..... I Had 5 days to return the car now I wish i should have done that because it BOTHERS me every time i get in the car.........very disapoited with laurel md autunation...will never go back and will not refer anyone.....

EAD Jones

Big shout-out to AutoNation for the great and expedient job of repairing my Terrain. Employees are courteous and great at pin-pointing the problem. Great experience, I'll be sure to go back.

Global Glass Film

I had a great experience at this location. Good refreshments, comfortable seating with a nice TV. The only negative is there were no plugs for mobile devices or laptops. Other than that, great customer service with a clean friendly environment.

Stan Spaght

Recently took vehicle in for battery testing. I had an appointment but service took 3 hours. Informed new battery was installed (under warranty) but discovered service tech left grease on driver's seat and drove vehicle 15 additional miles upon return of vehicle. This variance wasn't noted on service record and I discussed my disappointment with Service Advisor and stated these type of events harm repeat business. Unfortunately, this isn't my first experience with vehicle being driven off location for WHATEVER unrelated to desired service. This practice must STOP !

Clifford Cole

The service was completed quickly and the staff were very personable.

Gary Green

Good initial first service visit. Recall transmission programming was a bit slow, but otherwise very pleased. Staff was very freidnly and helpful.

Renee W

I want to thank Shanita who I met and was my service advisor. She was very professional, attentive and very knowledgeable when she helped me. I appreciate her setting up the shuttle for me and the shuttle driver was also a very awesome guy. I think his name was Dilan(not sure). He drove very safe and paid attention to the road. I also want to thank Christine for always providing me outstanding customer service. Christine even though she was feeling under the weather still gave me a smile, introduced me to Shanita and made sure I received the best service possible. My experience this time was superb! Thank you Shanita for getting me in and out in a timely manner! You are awesome! Ms. Renee Warren

Martinez Addae

Service is way better than WinKelly (now Koons), but has room for improvement. My latest experience here I had a 645 a.m. appt, which I knew was before opening so I got there at said time only to have waited in the wrong line on the wrong side of the building. The guy came out and told me this before they opened and let me know that I would have to circle around. Unfortunately this put me 4th in line instead of first which added 30 minutes to my check in time. This was disappointing for them to acknowledge that I was first and yet I still lost my spot. Seems like they could have at least given me my check in ticket since the same service person was the one who walked to other side of the building to check me in....same exact person who walked from one side of the building to the other...That left a complete bad taste in my mouth, but at least I was able to get the work done. In comparison to WinKelly they are 100 times better, but in comparison to Honda service (I drove a Honda for 10 years), they have a long way to go.

Aric J. Martin

Great Staff! Very professional and attentive I encourage you to come if you're in search of anew Buick!

Andrew Orens

All in all, my recent experience purchasing a new vehicle here was only average. First, I want to say Daryl Reid did a great job showing me the vehicle, answering my inquiries and following-up after my purchase. I highly recommend him. I also love my new GMC Canyon. My main complaint is in regards to the long, arduous, and painful negotiation and purchase process. I spent over 7 hours getting the vehicle and I certainly don't feel like I got the best deal. I understand the dealership needs to make money, too, but I certainly wasn't happy when the new car sales manager didn't honor the trade-in value quoted by your own website and even sent to me by email. He initially made a low-ball offer. When I showed him the quoted range in the email, instead of honoring it, or pointing out items that might decrease value (there were none), he proceeded to explain that you can't trust those numbers and he can only go off of prices at auction. That may be true, but don't quote me something online from the 'official black book' that you don't intend to honor. The other issue occurred during the financing/purchasing phase. While the finance guy was very friendly, it took a lot of haggling and going back and forth to finally get a good deal. Instead of trying to screw me, just give me the best deal upfront. Fortunately, GMC offered some crazy good incentives on this vehicle and that's ultimately why I bought it, not the dealership. Bottom line, if you're going to buy from here, do your homework and buyer beware. Unfortunately, I'm not convinced there looking out for the customer's best interest.

Darlene Holland

Great customer service

Tyler Novotny

Full team service! Travis, Jose, and Stephanie all worked together to provide timely responses and fair pricing. They reserved my vehicle until I could make it in from out of state to pick up. Pricing was incredible with fair trade value.

Nathan J. Kerr

Sales rated higher than the service department. On the phone they are fine even calling for the appointment to be made. Pull the vehicle in (two separate occasions) and good luck even getting acknowledged. People sitting around and typing on their computers didn't even bother looking up to say "be with you in a moment" or anything. As if you did not even exist. I rate three stars because it is was not the worst ever (and I buy or lease cars almost every 18 months in addition to driving corporate vehicles) but definitely far from the best. GM as a whole has a lot to learn from foreign dealers in regard to service department management and even sales.

Tim Jones

Great Customer Service. I brought my vehicle into the shop to get my brakes check and 2 recalls. I was greeted with outstanding customer service. The representative seem very knowledgeable and got me a ride within minutes back to my resident. I had a great conversation with the driver and my car was ready within 6 hours, which was great because they had to fix 2 recalls and brake inspection. I highly recommend this shop to others.

Tara Bunting

I came into get and oil change because I was told I had 2 more free oil changes left in addition I have a recall on my car. Well I get to the service center at. 12:30 and my appointment was at 12:45 so I was 15 mins early. When I arrive I’m told they don’t have an appointment for me so I pull up my confirmation of the appointment and clearly they see the appointment. I am then told I have no more free oil changes that it would be $75 I said no I can take it somewhere else for the oil change to just take care of the recall. I leave to go have lunch and get back to the service center at 2:00 just to be told they just started on my car and it will be another hour and a half. Now my appointment was at 12:45 and it took them one hour and 15 mins just to pull my car in to start. This is unexceptable and I will never come back here to the service center ever again.

Richard Groseclose

Impressed with the open and up-front dealing with AutoNation Laurel for the first time. Quick & friendly!

Henry Townsend

The workers at AutoNation were great; however, when I purchased my truck, I was specifically told that there was a "pit-stop" service to top off fluids between regular services. I stopped in for that service and was charged for it. With four vehicles purchased from AutoNation, I like the dealership, love the truck, and respect the service workers; but service management always seems to get in the way.

Wayne Maddox

Very enjoyable. The advisor took me right in, in spite of the fact that I did not have an appointment. Very satisfied!

Angeline Mitchell

I made an appointment for 3, but I was told that all the technicians were gone for the day. If there wasn't anyone to work on my car why have an appointment available to schedule? I was told it was the battery, but I knew that was not the problem because it was a recently changed die hard and I smelled gas whenever I was around the vehicle. I was told none of the employees/whomever was working on cars smelled gas, which is impossible because everyone else that was around the vehicle smelled it. I convinced them the diagnosis was wrong, but since there wasn't a tech on duty to verify/work on it I had to bring it back the next day. After coming back and waiting half a day on Saturday, I was told the problem was what I thought it was...the fuel pump. It turned out to be super expensive as compared to other mechanics in the area; about $700. I still let them complete the work because I like to have the dealer do major work. It took a couple of days, but they fixed it. I tried for two days to arrange a pick-up but no one called me back for a few days. A week after it was done I was picked up 2 hours after the time I arranged. I won't be back....unless I make a wrong turn and break down there.

Clint Walker

I was left with damage to my vehicle. The reminder sticker was never updated or changed. I was told 2 hours, I waited 3.5 hours.

Thariq Rafiq

I dont know where to start from but here I go..... so I went in there to see if I can get a better deal on a 2018 Yukon Denali. the sales person was great but the sales manager was a prick. he had me wait for almost 2 hours and at the end he came out almost $4000 more than what I was offered from the previous dealer. Do Yourself a favor and go to a different dealer

Anthony Hemphill

Had to take the truck in to replace the catalytic converter. Mind you the vehicle is only 3 months old. Didnt like the communication, no consistent updates, on the status of the vehicle. They had the vehicle for 9 days and didnt bother to clean it, and we have the additional package.

Mary Glass

After having a car for ten years, I was looking forward to a new one. Then I started car shopping. At several other dealerships, I walked out on sales people that I at first felt friendly with, then realized they were flat out lying to me. Up-selling is one thing, but lying is another!! Stephanie Kellogg called me while I was working with other dealerships. I told her up front I was working with others, and asked why I should come there. Her answers were straight-forward and truthful (after dealing with other dealerships, the details she gave me were definitely truthful), so I made an appointment. I'm so glad I did. Stephanie listened to what I wanted, and found me just that. There was no pressure to find a $40,000 car that fit with my $30,000 budget. I felt the deal I got was fair on both sides. I maybe could've gotten less, and I maybe would have paid more. That's car sales, folks. I'm happy and grateful for her service and attention to my needs and wants. Honestly, there are a lot of other little (BIG) things that made me happy to do business with Stephanie, and you know those things if you are currently shopping. At the very least, give Stephanie a blind call. You'll be glad you did. Also, the finance rep (sorry, I forgot his name!) was friendly, patient, and professional. We talked about my less-than-perfect (not TOO bad!) credit score, and the things people should consider to get better APR. It wasn't a "we offer you this because you have this score" speech - more of a discussion of how to impact my loans going forward. And after my two kids being in the dealership for 2.5 hours, they started acting like kids in his office. He acted like he never saw a thing - I acted like I wasn't totally embarrassed. Thank you Auto Nation! New Car Diver :)

Joy Romaine

Best place to buy a car

Lavon Sampson

Warranty work. Service was great.

Wanda Brandon

I would’ve given more stars, but the day that I thought I was going to drive my vehicle home they informed me that I couldn’t, because I didn’t have the original appraisal form from CarMax that they were using for my trade in. They had a copy and wouldn’t except me bringing it back the next day, so I left the vehicle. After calling the Cleo Malone, the GM the next day, I was able to finish the deal and drive away happy in my BMW X6. I just wish the communication was better and there would not have been an issue.

Larry Kibler

Required replacement of a 2013 GMC diesel DEF heater that should have been covered under extended service warranty, i.e. <100k mi. Whilst making the appointment with the service rep, inquired as to the warranty which he said did not apply. I took it in knowing the extended warranty would apply and had the $923.21 work done. This because if I did the service somewhere else it was going to be difficult to get the money refunded. Work completed and showed them the extended service for that problem from the GMC website. They agreed it was covered and then for the next ~6 weeks and four trips there, tried to get the $923.21 refunded. Granted there were issues; they confused my work address, they didn’t recognize the card (under my wife’s name), had to ‘go back to billing for verification’. I finally explained I was handing the issue over to the Discover Card people since Discover had refunded the amount. The service manager was always professional but the organization was dysfunctional. And by the way, if I had the work done elsewhere, the cost was $341.78. May want to get a second opinion before taking your car to AutoNation in Laurel.

Darren Stafford

Came in today to look at a 2018 GMC Sierra 1500 SLT and came into contact with Darryl Reid. Right from the door the vibe he put off was laid back and comfortable, the exact opposite of what salesman I’ve encoubtered usually give off. He walked me through every detail of the vehicle, taught me a few things I didn’t know as well. Was very proactive in getting me to my bottom line and 1.5 hours later the deal was signed and ready. Keith Allen was excellent, walked me through the credit process and got me approved through GM Financial with an even lower down payment then I was even expecting. Kept the air light, which is unusual for a business especially sales. Overall I’d rate them a 10 if I could, and would definitely recommend them for anyone looking to purchase a new or used vehicle. The only reason it wasn’t a 5 star rating was because the advertised price online was almost impossible to reach even with the incentives I was given.

Do it The hard way

I have been using this place since I bought my truck in 2007. My experience was pleasant. I had a service rep that I had help me every time for 10 years, but he left. Finally, I received a new rep that is knowledgeable professional and consistent. Kudos

Levi Hubbard

I was provided good services.

urssula waters

Mr. McGill, the salesman did am excellent job of getting me in and out . He got me into a nice ride!! Thanks again for everything!!

PETER Kim

I was trying to see what options I had out there before purchasing my new truck. I didn’t want to make the same mistake like I did last time! So we tried Autonation Buick GMC dealership. Kris our sales rep was pretty straight forward from the start. I was looking for an Chevy Colorado Z71 and he showed me a certified 2016 model with a few little extras. Wasn’t the color Black or White we were looking for, but the color grew on us! After the test drive, we were trying to look around for more options. I realized that the extras that I wanted were on this Colorado and the milage was low and the previous owner kept it in immaculate condition. The numbers were good and had warranty. Sold! Kris was easy to deal with and made the transaction smooth! I thank Kris and the staff at Auto Nation. The On Star is a pretty awesome feature! Thanks Kris, it was a pleasure meeting and dealing with you! I reccomend to ask Kris to anyone shopping at this location.

KENNETH JOUBERT, JR.

The sales person Brianna was very attentive, easy to work with gave me a deal I could not pass up within 30 min of my test drive (it was the end of the year sale and marked down a lot). So, I would be amiss not to tell you to go there and see Brianna. I can’t speak of the other employees because my contact was limited.

Mack McGee

I wasn't sure what I was looking for when I began my car search. The team at Fox helped me figure out what was important, the price range I was working in, and ultimately went the extra mile to ensure I got the vehicle and features I wanted. If you're looking for a consultative and friendly team, I strongly recommend you work with Medley and her team during your next vehicle search. They take the pain out of the car buying experience and ensure you make an educated purchase.

Delbra Jones

I just purchased a 2018 Encore. I was hesitant to purchase because of no heated seats. Living in the MVA area you know how heated seats are important. I had to decide on keeping my 2014 Buick Verano with 59,734 mile to a 2018 with 85 mile from an amazing warranty; not a 3rd party warranty I was pay 179 extra amount along with car payment. I decided on the beautiful black on black, a no brainer. "That's not a Buick"

KIMBERLY SALTER

The customer service and attention to detail is always spectacular. Even if the wait time is a little longer sometimes, it is worth it. Doing business with a staff that seems to care about the customer and the well-being of the vehicles is unfortunately rare.

Tim Serig

Don't ever take your vehicle there they are Crooks every time I've been there I've been ripped off I bought three trim pieces for my truck and paid $250 my fiance used to work there and has the inside scoop there bunch of crooks one time I had to have our head on our car replace there after it went in for a tune-up and they crack the head and said they didn't when I know they did because I always check everything after leaving their just due to the fact of past experiences with that place end up paying $2,600 for the head to be replaced they said they change the oil and oil filter when they didn't not to mention they put the bolt in the oil pan finger tape so it could rattle loose and then the motor would blow up after the oil leaked out and then I could go back and have another motor put in place is a rip-off all the way around do not go there to have fuel pump replaced they replace the fuel pump I'm mechanically inclined I know the fuel sending unit is part of the fuel pump I called they're made them aware and told them if I have to come down and it won't be good so she took the car down and they made it right after I had to make a phone call that's BS that's not good service not to mention when we took the Cobo in for ignition service due to recall the car has had nothing but problems since and the ignition doesn't work now the cars been sitting and I would never take it back there for anyting so please use caution and proceed to another dealership for service not that dealership these are true facts my father was a jet mechanic in the Navy I learned from him I've been around mechanics all my life I mechanically inclined myself I service my own vehicles I do my own work I always check after anybody does any work on my vehicles to make sure the work was done properly these people and staff are a bunch of liars and Crooks stay away unless you want to have them say this is wrong and we can fix this when it's not broken and once they fix that they will be sure to break something else so you can come back and have it repaired later G is that how business is done at this facility I think an investigation needs to be done of this facility karma is a b****................

kozerag .

Good buying experience - HORRIBLE follow up. Sales Person didnt return calls and took me after 2 weeks of no response to get "WE OWE" all weather mats, to make a trip to the dealership to force them to order the mats we agreed upon. The sales managers kept sending everything to Brianne Jordan the sales person and . . . nothing. She made the sale and had no interest in helping after the sale. I will never buy another car from her. And getting repeat customers is a big part of any business. She is driving people away. Put a great face on during the sale, never showed me anything and i mean anything about my new enclave. Not the Buick buying experience I expect when spending $60,000.

Milca francisco ford

The response from my online request only took minutes. I got an appointment for later that day. The service was smooth and professional that I ended up buying when I was just looking. Great experience from everyone there.

Lyric Gray

The whole process was excellent and the car is great very spacious I love it!

Polly Fullerton

Derrick was awesome!! I felt extremely comfortable with our conversations about myGMC repairs He made it all a very pleasant experience. Thank you Dweeik.

Wayne Jurick

DO NOT USE THEM. My service advisor, Oscar Diaz, was horrible and did not communicate at all. I had to chase him down and hound him constantly. My car was in there over 1 week for a simple fuel injector repair. Plus, they did not clean up the car or apologize for the trouble, nothing. The repair was very pricey and took much longer than originally quoted. They did not ask me to review them, so they knew how unhappy I was with them. Their scores are inflated so don't trust the good ones..

Frances Curd

BEWARE: I WISH I COULD GIVE ZERO STARS. THIS SERVICE DEPARTMENT IS BY FAR THE WORST ONE I HAVE EVER BEEN TO. THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS. THEY DO NOT RETURN PHONE CALLS OR EVEN CALL YOU TO GIVE YOU UPDATES ON THE STATUS OF YOUR VEHICLE, WHEN YOU DO CALL TO INQUIRE YOU GET PLACED ON HOLD FOR 30+ MINUTES. TAKE YOUR BUSINESS ELSEWHERE! OVERPRICED AND THE TECH HAD NO IDEA HOW TO FIX MY CAR. I WILL NEVER BE RETURNING.

William Carter

Good selection, competitive prices and knowledgeable sales staff. I would give a 5 Star rating to the sales staff, and a 1 Star rating to the titling/paperwork department. It took over 3 hours to "checkout" for a cash purchase with lots of redundant paperwork. The vehicle was ready, but paperwork was not even started. The first problem was under staffing. My wife and I waited over one hour to meet the title representative even though we had made an appointment in advance of returning to dealership specifically to complete the sale. All titling and insurance information had been provided to the dealership the previous day, yet nothing was prepared in advance and ready to sign -- hadn't even been started. Completing the paperwork took another 2 hours. This has not been our experience at other dealerships where we come in, sign, pay, and leave in less than one hour. We understood that we were purchasing a "certified used" vehicle with only a GM warranty and the dealership had no further liability, but how many times and ways do they need to disclaim responsibility? Lots of redundant and unnecessary paperwork. My wife and I would have been there until next week had we read every word. I don't know if this was deliberate, but it is unfair and should be an illegal business practice. Confirming insurance coverage by the dealership beforehand via both telephone and email with my insurance agent was barely sufficient. Unlike other dealerships, AutoNation's policy requires they have a copy of MD "Insurance Identification Card" for the new vehicle, which isn't issued to the customer by insurance company until the sale is complete. With advance confirmation from my insurance agent of automatic coverage when trading-in a covered vehicle, the closing was not delayed. But, then 10 days later the dealership unexpectedly called and said they would not process the title application without a copy of my MD "Insurance Identification Card" for the new vehicle, even though they had initially waived this requirement. I promptly provide a copy, but we still have not received the title. Finally, the dealership's software was unable to handle a long owner's name (e.g., a living trust) and truncated half the name on the MD registration card provided for the new vehicle. This was a simple transfer of license plates from the traded-in to new vehicle using MD's MVA database with no change in ownership or how the vehicle is registered and titled. We were told by the title representative this was a limitation in the dealership's software that it truncates information downloaded directly from MVA's online database. It is now up to me to obtain a corrected MD registration card directly from MD MVA, even though I have paid the dealership to title and register the vehicle. Our problems are not yet over. MVA tells me they cannot correct the registration card until the dealership submits their paperwork, which they have not yet done.

David Chapman

I Took My 2019 Buick Encore In For The First Service Appointment. I Was Very Pleased With My Service Advisor ( Richard ) And The Service He Provided. David W. Chapman

Ammar Hatem

I had my 2017 GMC Yukon Denali on service, the service advisor, Derrick was very polite, a professional, and patient with me to know exactly what was the problem, he took his time to check the vehicle and found the problem and fixed it.

Rickivah Morgan

The absolute worst service ever. Zero professionalism when dealing with customers. In particular, Derek, the service manager stated that "we didn't break it" when referencing an issue with my car. This was after I brought my car back the same day for a problem that was supposed to be fixed. Worst experience ever!!!

P Newsome

This is my forth vehicle from AutoNation over almost 2 decades. Great sales and service!

Erica Haynes

I had the best car buying experience! I was all over the place with the type of vehicle that I wanted but I knew I wanted a Chevy. Lorenzo was patient but very professional when it came to helping me narrow down my options. I definitely upgraded with my purchase and it was thanks to Lorenzo and the team of professionals at AutoNation Buick GMC Laurel.

Maya's awesome

The young man who assisted me was very knowledgeable about all the cars in his product line. I was really impressed. I purchased the Buick Encore. I have had Buicks previously and love how they age. The show room was clean. The young man was very business like and very polite even to my grand children. AutoNation can depend on my repeat business in the future. Lorraine McKinney