Reviews of Quirk Chevrolet of Portland (Car Concessionaire)

Sheri Fasulo

Honest, friendly, no hype. Great service department and wonderful staff

Lauri M

Democrats NOT Welcome! My husband and I have been there several times in the past couple months and every time they had Fox News on in the waiting room which sends a very clear message to their customers of who is and who is Not welcome. So, we’ll take the hint and never return.

Patrick Jewell

I buy all my vehicles here!!Service Dept and techs are top shelf

Daniel Boynton

To be fair the service dept. was pretty helpful even though they did not fix the real problem basic maintenance was fine. I am upset that I am driving a new car with less than 8,000 miles on it, waiting for it to breakdown AGAIN !!!

Brandi Beaumont

Our salesmen, Alex and the finance managers at Quirk Chevy were excellent! We had been to 3 other dealerships in the area trying to decide what we wanted for a vehicle and what worked with our budget. Alec found us the perfect vehicle even as closing time approached on a Saturday evening. He was friendly, patient, and above all, HONEST and trustworthy. We love our new Equinox and look forward to going back to Quirk Chevy for our next vehicle!

Timothy Chiasson

Great experience. Had to get a new truck right away and they made it happen. Thanks Ted S. We will go through them again.

Susan Bolduc

One of the best General Motors dealerships around. Great, knowledgeable staff.

Thomas Galarneau

We got blessed with the team members of Dan Myrbeck and Charlie in Financing. I was never much of a dealership guy, I prefer to wheel and deal on the streets but for my third experience with Maine dealerships, I guess the third time really is the charm. Or maybe it was just the genuine hospitality and service that was provided to my family that you typically don't find just anywhere. Thanks guys for a job well done. - Your Friend Tom

AWorth

Worst car buying experience in over a decade. Sales reps quoted me a price and when it came time to finance they couldn't deliver. Had me waiting more than 2 hours after being told over the phone the deal we came to was a done deal. Left empty handed with 3 credit hits even though they only lease through GM. I have good credit, a good government job, I'm a Combat Veteran and own a home. There is no reason they could not finance at the agreed terms. Was told I have a top tier credit application yet they came in more than $100 a month more than we agreed to. Would never give my business to these clowns.

DA LTW

Spent two and a half hours to learn they were not capable to perform a simple service that other locations successfully completed in a quarter of the time. Terrible service and will take my business elsewhere!

Ben Block

Worst customer service experience I have had in years in any kind of business. Miscommunication internally and just incompetent employees who seem disengaged and unconcerned with their customers in the service department. Their lack of service cost my business hundreds of dollars, and I would instantly fire any of my own employees if they ever dealt with one of our customers in the rude, uninformed, and uncaring manner in which the Quirk service team dealt with me this week. I will certainly take all of my business elsewhere in the future.

Alberto Moreno

Thanks to Q I get my beautiful 2018 Silverado I'm so happy, completely satisfied. Thanks guys.

Joshua McCann

I have always been treated well at Quirk. This latest experience was excellent, I was in a situation where my wife two small children were down to one car and being a half hour from the dealership was straining us and our ability to get my truck after the vehicle was serviced. When the dealership called to tell me additional work needed to be performed on my truck I was concerned and I had doubts on how I could shuffle around my ride to the dealership and work, The technician asked me if I had a way to get the vehicle the next day and if not getting it today would put me out. After a few gasps on my end the technician volunteered a driver to pick me up and offered a loaner car to me. A loaner and someone to pick me up changed my outlook and would allow me to get to work and get my children to day care in the morning without issue. The driver who picked me up was friendly and we maintained a conversation during the trip. upon arrival at the dealership I was met my the technician who arraigned for my pickup and loaner vehicle, he started the paperwork and right as I was getting ready to get the loaner vehicle he informed me that my trucks work was complete and ready to go.

Morris Centeno

I just purchased a Malibu from Chris Na over at Quirk Chevrolet. I had a great experience with Chris and he made sure I got a great deal on my Malibu. The dealership and management was very helpful in getting an approval for me and my girlfriend and the service department is awesome and very helpful as well. I plan to send any friends and family who are in the market to Quirk Chevrolet and MotorCity to have a great car buying experience.

Craig Woodman

They know how to take care of your GM vehicle. Pete, Frank, Bill, Doug and the whole crew are exceptional!

K K

Great customer service and very knowledgeable during the entire process.

Michael Fiore

Frank at the service Dept is a great asset to Quirk dealership. Very Professional.

Dennis Shipman

Took a couple of calls to get a quote before service agreement, not much of a hassle. Once in, was done very professionally and quickly. Will do business again.

Bernard Leighton

Went in for my 2nd maintenance check up, witch was a tire rotation, oil change, i noticed they fill the air in my tires. i all so bought and had the window shields installed on my 2017 Trax... Took no more then an hour, less in fact... I give it an 11 all the way!!

Jay B

Very Rude. Took my business elsewhere.

Julia Mathieu

Changed out our windshield and headliner no problem but now i cant use my microphone or onstar .... and they are an hour away

Eric Shuman

Very helpful, nice people even gave me a shuttle ride home which is about 15 miles from their location

April Custeau

Quirk is amazing!! I usually don't go to dealerships to get oil changes and tire rotation but one thing I've noticed is the price ends up being the same. Not only is the price the same but the service is unreal. I can honestly say they go above and beyond. I have purchased 3 vehicles from Quirk and will be purchasing many more. If you are looking for a dealership that doesn't just sell you a car but are looking for a dealership that will take care of you after this is the one for you. Thank you again Quirk!

Amy Bruns

As always great service! We are on our 7th vehicle from Quirk as we love the service they give in both sales and service!

Steven Greenleaf

Had truck serviced under warranty matinence service plan inspection on truck was free under plan great service nice people

Clone Dock

Good trucks

Robert Leonard

Great deals and service!

Mario Stefano

Went in last week to purchase a new Suburban. I was waiting for a call back from a manager regarding prices and lease estimates. Called back twice without any information or even a return phone call. Scored an amazing deal on a new Expedition. Sorry Quirk!! You lost a sale for simply not doing the minimum salesmanship work. It cost you a sale and a long time previous customer.

Joshua Conley

Craig and Bill went above and beyond to get my vehicle fixed and covered under warranty. The repair was flawless and free.

Dianne Rossi

Oil change and tire rotation. Only question is does it really take over an hour to do that? Other than that it was a pleasant experience.

Charlotte Kinkade

I lease my truck from Quirk. It was a positive experience. Occasionally, it takes a bit of a wait for a service appointment but the lounge is clean and the staff is friendly.

Elizabeth Lucas

Excellent experience! We were very lucky to have such a patient seller. Stewert was so honest and helpful with our sale. We wouldn't have been able to drive of the lot with our new truck if it wasn't for him! And then Joe finished our sale and explained everything piece by piece.

Clifford Harris

Fast Friendly and they know what they're doing

Merrill Robbins

Here now for 10AM appt for sticker and ck out device light. At arrival was told , going to be awhile we have 2 people out?????

William Shriner

Quirk did recall work on our Buick on a Saturday ! Many props to Peter Fulton and the team at Quirk !

Drew Rodney

Excellent service, communication and coffee!!!

chris whitten

I was looking for a certain accessory on a new truck told the salesman what I had for a trade in never got a call back. Got the truck I wanted from Quirk in Bangor.

cleta butler

This place is wonderful

Music Is Life

Showed up a 1/2 hour early for a 2:30 p.m. appointment and they took my car right in and it was done in about an hour. Tires rotated and fluids checked.

Joy Elliott

Sales and service are wonderful!! and so too the shuttle service

Paul Voisine

Fred Jones is great to work with

SANDY LEE PORTER

Mr. Taylor listened well concerning my likes and dislikes in a vehicle. He tried and tried and tried a 3rd time. The last time he provided a gorgeous vehicle with all the features I was seeking.

Rob Hickox

Very friendly place and everyone who saw me offered assistance unlike many other dealers in my area.

Sherri Taylor

The service staff were friendly, the waiting room was clean and pleasant and my wait time was less than expected. Nice job Quirk!

edward bayley

Quick pleasant service everytime, always leave feeling sure everything was done with care.

Bryan Carle

I give Quirk five stars solely because of their employee Josh Skehan. He is dependable, reliable and takes customer service to a new level. Whether it is buying a new car or issues with your current vehicle, you can rely on Josh to make it an easy process. He will get the job done and make sure you are satisfied and then some. Our brand new car with less than 15k miles on it had to get a brand new transmission. Josh was right there to get our vehicle, bring us our rental and even switched our rental to something better for snow when a storm hit. He even shoveled our walkway for us!

nate nelson

Quirk made buying a truck for Back Bay Builders a Breeze. Thanks guys!

Tim

Clean and friendly service.

Gregory Moore

Great, professional service from Quirk Chevrolet in Westbrook. The Price of repairs seemed honest and fair to me. Service manager, Frank, was polite and courteous.

David Costa

I would buy my Chevy somewhere else if I were you I had a fairly decent experience but I tried to email the dealership with some comments and reaction to my experience didn't get a phone call didn't get an email just felt kind of snubbed so overall I felt like I was dismissed when I expressed my concerns so I would go to pape goodwin if I were you

Rich Marino

Despite bad storm , power outage, parts delays, sickness, & shop backlog every call was answered /return call and car was fixed correctly. Nothing beats car fixed correctly. Nothing.

Courtland Alexander

All around good very professional thank you

Kaitlyn Joyce

I would highly recommend this Chevy dealership! I recently purchased a new equinox from this dealership. This is the second time I have bought an equinox from them. Every time they come in with the most competitive financing. They are transparent, courteous and go above and beyond to get you exactly what you want. They make sure you are completely satisfied with your new vehicle. I worked with Brian and he was wonderful. I would ask for him specifically to assist you, he was knowledgeable and genuinely cares about your satisfaction with the vehicle.

Michael S

Great customer service experience... Recently had my Pontiac worked on and was pleasantly surprised at the level of customer service that I received here. Super clean and super friendly service!

nlchipman

Josh is vey accommodating and they definitely aim to please

Steve Traficonte

Great buying experience. I flip cars every couple of years, and this dealership is super. The entire transaction took 1.5 hours and the deal was done. They were efficient, knowledgeable and pleasant.

Jarrod Clements

Very satisfied.

John Fishel

Everyone was very helpful and tested several cars

Jeffery Clark

I had a great experience at Quirk Chevy - they have earned my business going forward. Their prices were $1500-2500 less than the other Chevy dealers I priced out.

Jason Burke

Average prices, great service, and great selection of products and services

N A

Was awesome easy and had the truck in 1 day with the price I wanted two thumbs up!!

Courtney Duclos

Got an oil change here and they told me I needed to buy a new oil plug. I asked them to show me the oil plug and there was nothing wrong with it and it hasn’t leaked at all. Not impressed with them trying to sell me something I didn’t need.. I won’t be coming back

Rob Jones

I just bought my first car here! what an amazing experience. had a great time getting a new car! Also a special thank you to Chris N for helping me out!!

Jeremy DeWeese

I am in the search for a new or used SUV, and I didn't even make it in the door...inquired about a couple vehicles online, and received the courtesy "what can I do to earn your business phone call". Initially, all I wanted was some photos of the vehicle I was interested in as they only published 1 stock photo to preview. I was told no problem, we will get them over to you...I got nothing, radio silence. I actually inquired a second time about the same vehicle, and received a nice email from an internet sales manager. I replied to the email, and explain, yet again, what I was looking for, and asked for pictures...she never replied, never called, no sales rep called, etc...should I really have to work this hard to give a car dealership my money? I would say no...needless to say, I will be purchasing a new or used vehicle elsewhere.

Frances Burridge

Great, as usual.

Nancy Green

We were on a short vacation in Portland, had trouble with the car, stopped at Quirk with no appointment, were greeted with a smile! Told of course they would fit us in. Luckily we were staying at hotel near by, driver took us back to hotel gave us his cell to call when car was ready, EVERYONE was great. They all made a day that could have been ruined to a relaxing, take it easy day! Then we got a Thank-you letter from the dealership. WHAT AWESOME SERVICE, TOO BAD WE LIVE FAR AWAY! I CAN NOT SAY ENOUGH ABOUT THE GREAT SERVICE WE RECEIVED.

LuAnn Moore

John Palladino was an excellent salesperson. We came to an agreement on price that was mutually satisfactory -- no hassles, very pleasant and overall a wonderful experience. Would definitely buy from this dealership again.

Andrea Nassar

Worst customer service experience(s) I have ever had. Tried to get my recall fixed in 2014, made an appointment for me, kept my car for 7 hours without even realizing they didn't even have the parts in. Made a new appointment this week, was told a rental car would be provided for our "convenience" at our appointment time, was made to wait 1.5 hours to get the rental car to go to work. Please save yourself the headache. Get your recalls done at your local mechanic and submit re-payment paperwork to Chevy directly. Unbelievably bad.

Maine CarGuy

This was a dealer scheduled vehicle maintenance visit. (Happy to report no issues with vehicle!) As it was a dealer scheduled check-up, it was covered under warranty, so I have no comments here regarding the cost of service or parts, only on the quality of the service I received. I was very pleased with today's visit! Immediate entry was granted to the indoor, drive-through vehicle drop off area. I walked right up to the service counter and was greeted by a pleasant and courteous employee. Check in was a breeze; again, they we're expecting me. He told me it would take about 30 minutes to complete the service. 32 minutes later, I was climbing back into my truck. The waiting room was large, clean and comfortable. There was free coffee (which was actually GOOD coffee from Green Mountain) and available snacks for about a buck. Large screen TV with Today show playing. Oddly, I didn't see any newspapers, but there were lots of magazines. A free phone charging station was available. Restroom was large, clean, well stocked and ADA compliant.

Troy Hawkes

Great people great place fast service

Lucretia Rand

They have the best service around. Always quick and courteous. We have done business with them since August 2008.

Wendy Weiger

Friendly, efficient service. I was completely satisfied. I especially appreciated the staff's extra effort to fit me into an already-busy schedule to take care of an unanticipated repair need.

DA SHIFTAHOLICS CHANNEL

Awesome

DB Alward Gaming

Courteous staff

Doug Reid

Beware when leasing a vehicle. Ask to see the "DDS Contract Verification Sheet" before leaving. We have excellent credit and are type "a" personalities. Keep all our ducks in a row, to a fault. We had a 36mo lease with 15k/yr, so we thought. Left the dealership in our new car with no issues for 3yrs. Turned in our lease, at term; with under 45k miles. To find out a year later our contract was never approved for 15k miles, but only 12k and we owe for the overage. Roughly $1500. Our signed contract says 15k but Hyundai finance says it was never approved by them. So we had a car for three years and never was contacted by Quirk telling us our lease wasn't approved. Hyundai Finance had no problem collecting the add'l fee per month we paid for 15k. The funny part is it looks like Hyundai credited us the add'l fee we had paid but wants us to pay the overage. Dropping the amount owed to roughly $1000. We have made multiple calls to Quirk, told it is taken care of and still 2yrs later still unresolved. Now Quirk will not return calls. So I repeat, demand to see the verification before leaving. We are being asked/harassed to pay for Quirk's mistake.

Brian Gay

Typical dealer experience. I went in and new which used vehicle I wanted so we skipped all the hoopla and went right to numbers. Came out with a satisfactory number and am still waiting on the truck to have some body work fixed that happened prior to purchase. Ken Sweet is a good salesman and person to deal with.

James Boutin

Very well managed. Nice people.

Michael C

I’ve dealt with both the sales staff and service department. All interactions were top notch. Sales gave us very competitive prices without any hassle or pressure. And even though we bought somewhere else, the service department has been excellent. Solid 5 stars all around!

paul voisine

Fred Is the best salesman there you must ask for him he’s been selling any cars for years

Audrey Turgeon

Had a great experience at the dealership working with Hasan Reid. He did a great job selling us a new truck.

James Stewart

Great sales staff great service

Josh swan

Great service! Best out of any dealership I've been to.

Lee H

Bought two cars from this place previously. Car I looked at was 3k over KBB fair purchase price and it was like pulling teeth to get them to a reasonable price. They had the exact same car at another dealership for 2.5k less than the one I looked at, and said they couldn't come down on the price since that was lost leader pricing. Very convenient. Also gave some sob story about how they're making next to nothing on the car at this price. The theatrics did not sit well with me. Salesman went from pushy to distant, ended up leaving the negotiating table multiple times without saying a word, then talked about leasing after I stated I had no interest in it whatsoever. I'll take my business elsewhere.

Steve Zheng

Going here to buy a car was one of my worst decisions, one attitude before signing, another attitude after signing, nightmare

Kathy Napolitano

Ray M. was persistent in his advice to purchase an extended warranty several years ago with the purchase of a vehicle. Well, that advice has been like gold!!!! The warranty has been more than worth the cost and the ease of working with the service department has also been fantastic! Thank you Ray, Frank and the nice lady in service who stayed late Monday night to help me!

urbansleddog

Car towed 90 miles Appointment made for next week Car towed to dealership Tues for Wed 8 am service appointment Call Frank at 2pm Wed well the kids have been driving it around all day no problem but we'll bring it in later and take look anyway

Darren Metayer

They made the impossible possible and really bent over backwards for me. I will certainly continue to buy trucks at Quirk because of this experience.

Caleb Davenport

Bought a truck here. Good people and easy to deal with. Not your stereotypical "car salesman".

Joy M

We love dealing with Ken Sweet. My family has bought several trucks from him over the past few years and we are always treated great

Viktor Warhola

Wow! Modern facility and run professionally.

Kelvin Zheng

I was recently at dealership and I particularity interested in one of the 2500HD trucks. Over the course of many weeks, I have come to a really reasonable out the door price with a $6,434 Powder Coated Mild Steel Plow and we are extremely grateful for one your sales managers, Ted Severance to give us one of the best deal possible. Unfortunately, after about half an hour or so, before I finish signing all the paperwork, I called Ted to inquire so much it would be extra to get the $6,994 Stainless Steel and he said if I wanted that I would need to bring the money with the down payment, since the service department was already closed before they could submit the paperwork to place the order for the Powder Coated Mild Steel Plow. So on following week, before we went off to finish signing the paperwork, I told Aaron, my salesperson, that we would go ahead and get the Stainless Steel Plow and we brought the extra money for the Stainless Steel Plow. But Aaron told me that the one they have down on paper is indeed the "Silver" Stainless Steel Plow and not the "Yellow" Powder Coated Mild Steel Plow. And I were skeptical and shock at first and I wanted to make sure of that, so I kept on bothering Aaron to make sure that the one they have is not the "Yellow' Powder Coated Mild Steel Plow and is the "Silver" Stainless Steel Plow and time after time he kept on telling me, "Yes." So then, we went into the room with one of the finance managers to finish signing the paperwork. Then, over the course of couple days, Aaron told me the plow on the truck was the "Yellow' Powder Coated Mild Steel Plow and not the "Silver" Stainless Steel Plow and he will get on Stainless Steel Plow ordered. And that was fine, I thought all I needed to do was just pay the difference between the two. But Ted told me that not only would we need to pay the difference but we would also need to pay the additional labor of about $350 to install the Stainless Steel Plow, which is unreasonable when we already pay for the labor fee when the Stainless Steel Plow should have been installed the first time. If I were to take any businesses out there, big or small, and a customer was to go to a store to order products, and the store ordered a wrong product from the manufacturer, the store would sometimes ask the customer to pay the difference, or give a discount on the product. But I am not asking for a discount, I'm are willing to pay the full difference of the plow but not another labor charge. We were told that the labor charge is not something the sales department can do, that the service department will still bill the labor charge to the sales department, but at the end of the day aren't all the people part of the Quirk Chevy Group? Who knows what goes around behind the scenes at the dealership, maybe I'm seen as a minority group or maybe they just don't want to do business with me?

Russ Hawkes

Great job

Kenny Lentini

Stu Taylor is an amazing person and salesman. Absolutely blessed to have worked with him.

Adam Gentry

This business does a great job. And the work is high quality.

Clayton Junkins

oil change and tire rotation was done in a timely manner and it was free due to the agreement when I purchased my 2018 Equniox which I love!!!!!!!

K M

I was very happy and relieved that my car was covered by a recall and that the Service department (Frank) explained everything clearly and concisely. The technician who worked on this car did an excellent job and the car is running great. Another great experience with the service department - Frank really makes it look easy and we appreciate his calm expertise. Outstanding!

Robert Ring

Place insults you if you try to get anything reasonable for a trade in. Been offered 24k at another dealer they offered 18k then 20k. No better.

jean barrett

I took my Equinox there to have my headlight replaced and they didn't put the frontend grill back on right . Now there's a gap around my other headlight

R Shorey

I had an oil change and my tires rotated at Quirk Chevrolet in Portland. The service was excellent. I did not have a long wait which was great. I will be bringing my car to Quirk when I need any type of auto repair. Again excellent service. Oh, almost forgot very affordable.

Laura Campbell

This is the eighth vehicle my family has purchased from Quirk Chevrolet. We are very happy with the sales and service teams at this dealership. This particular vehicle is a 2010 Chevy Malibu that I purchased for my 16-year-old son. He is very happy with his first vehicle; it looks both sleek and sporty. I am happy because this is an excellent choice that is safe and reliable.

Steven Hight

Did a great job, for what happened they had it fixed in no time. Thank you Frank and repair and the team