We offer you the information of real people who are purchasing the products and services of Prime Motor Cars (Car Concessionaire) near to the state of Maine.
At this moment this firm gets a score of 4.6 stars over 5 and that score has been calculated on 337 reviews.
As you can read, it reaches an feddbacks average is basically the best one, and it is founded on a very high number of scores, so we may think that the evaluation is very accurate. If there are many people who bothered to value when they are pleased, it works.
As you know, we don't usually bother to write feddbacks when these are correct and we usually do it only if we've had a problem or incidence...
This Car Concessionaire is included in the category of Car dealer.
The service department at Prime Mercedes was professional and very pleasant to deal with. My vehicle was ready when promised and a loaner was provided.
I really really wanted to give this place 5 stats because it's a MB dealer. Being an MB owner comes with perks for being treated above and beyond when you visit for service. My experience wasn't the case really as I visited for a routine 40,000 mile service. A part we needed wasn't ordered correctly so it wasn't installed and I wasn't going to stick around 4 days to get the right part in. The lady who was my contact wasn't on top of calling me back with updates or answers to questions I had...and She couldn't even remember who I was after I left and returned 5hrs later. When they were done with my service and had washed the van (standard practice), the inside passenger side was all wet. The person washing the van had left the window down. Once it was noticed he put the window up but DIDN'T wipe or clean down the inside mess he made. The needed service on the van was done right and to my liking thought. So for reliable service I'd say bring it in. But if you're looking for that little extra customer care be careful.
Had recall update refrigerator work done on my Airstream Basecamp. Well done And speedily done
The annual service and state inspection of my ML350 was handled very professionally and efficiently. I have only ever experienced excellent customer service at Prime Motor Cars.
Excellent group of people at Prime made the experience of buying our car a comfortable and no pressure transaction.
Just purchased an Airstream Interstate RV from George Van Syckel at Prime Motor Cars, Scarborough. Our total experience was nothing short of superb. Everyone with whom we dealt clearly wanted to provide us with the best possible services. It was truly a pleasure to experience this level of excellence.
Too slow Had to leave before they could even check me in. Waited 25 minutes
Went to the store in Scarborough didn't really know what I was looking for other than that I had to buy a car that day. was lucky enough to have Sandy as my saleswoman she was the most patient and wonderful sales experience I've ever had. She let me try out four different cars which is usually probably more than most that we're not even the same model or type and she didn't even tell me I was crazy. In the end ended up buying the first car that I thought I wanted Bruce helped us out with that we were in and out of there once I decided what I wanted in 45 minutes the fastest car buying experience I've ever had and the most Pleasant. I will most definitely be back when I need a new car and highly recommend to anyone that I know to go buy a car there! There is something to be said for old fashioned good customer service they were closing down for the day as we were wrapping up and I did not feel rushed at all sandy even stayed after they were close to show me all the features in my nne car.
The best ever car purchase experience ever! Arrived a stranger and left felling like I had met some astute folks who were new friends!
Had a 9am appointment car had been there since 6pm previous day, but when I arrive at 10 they didn't know the car was there or about the appointment, not off to a good start
I had a great experience with this dealer. Everyone was extremely friendly and pleasant, and Jerry Lynde specifically made the process smooth and easy. I would be happy to give him by business again or refer friends to him. I think this was one of the smoothest sales transactions of all the cars I've purchased.
Originally gave a negative review because of a communication issue but jesse corrected it and made things right
My family and I have been with Mercedes for more than 10 years and I have never experienced such horrible customer service as today. I went to Prime Motors for a maintenance check and requested a courtesy car as I have always done. I had to observe a few surgeries in Boston for school related work, so I couldn’t come back the next day to return the courtesy car. I talked to Nick at the time of dropping my car off about my situation and I told him that I needed the car for 3 days because I was going to be in Boston 7am-6pm. There is no way I can return within their business hours. Nick said that it was fine. The next day, I parked my car on the street in Boston and paid the meter. While I was parked, I got a call twice with same number, but I was not able to check because I was in the middle of observing a surgery. Afterwards, I checked my phone and had 2 missed calls with 2 text messages from Brandi Lawler (service manager) saying that my car is going to be towed, so I must move the car. There was construction and they wanted to extend the space, so they requested my car to be moved. I ran downstairs and moved the car. Everything ended well. The next day, Brandi called me and said I needed to pick up my car right now in a very unprofessional and hateful tone. I told her that I talked to Nick about the arrangement. Then, Brandi yelled at me accusing me of lying. I requested to talk to Nick and she shouted, “I am Nick’s manager and you talk to me”. I felt very disrespected. I couldn’t believe such behavior came from a Mercedes employee. Brandi threatened me saying that she is going to send my car to Boston right now and I must return the car. I told her that I do not feel comfortable of someone random driving my car for more than 100 miles. She laughed at me on the phone and said I am being shady and she thinks that there is something else going on. Did she skip the Mercedes training on customer communication? I couldn’t believe the words that I was hearing because I have never had a bad experience with Mercedes. I had to cancel the other surgeries and meetings, completely messing up my schedule, and drive back to Maine. When I met her in person, I told her that I will be recording our conversation, and her attitude changed completely. She admitted that she didn’t speak to Nick. Thus, she was accusing me of lying for no reason. She basically ruined my day, made me feel awful for no reason. I do not deserve to be ridiculed and yelled by a Mercedes “service” manager and I am only writing this because no one else deserves such poor treatment. No one deserves such disrespect at Mercedes. She really is not a good fit for Mercedes and as a SERVICE manager. I am adding to this review because manager of Prime Motors called me twice wanting to either edit the review or take it down. He also accused me of lying when there was a misunderstanding. He is not willing to listen to me at all, so I will write the exact situation so that hopefully there is no more misunderstanding. - The next day when Brandi called me, I was seeing my patient from 7:30am-12:15pm. I had an important exam at 1pm and had to run to Tufts in Boston by 3pm. So my schedule was very tight and I needed to study from 12:15pm-1pm for my 1pm exam. This exam was very important for me, so I did not want to spare even 5 mins to walk outside and have the Prime motors people come drop my car off. Brandi called me at around 12:20pm and she said she wants the car today. I told her that I am in Boston today, and I do not have time today at all to return. Brandi said she will send someone to take the car. However, as you can see on above, I did not have time at all to even step outside and get the car. The manager is accusing me of lying right now that I told them that I am in Boston. He is totally misunderstanding and he does not want to listen to my explanation as to where he got that misunderstanding from. I really hope they stop calling me yelling at me and ruin my day.
Great experience with Kati and Rob! Love my car
I broke down on 95S on a Saturday. They fixed it Monday in three hours under warranty for nothing. Good thing too as the tow, motel and rental car were over $1000.00 Update: It seem I was in such a hurry when I picked up the RV I left the set of keys they had. I called, they had them and are sending them to me. Great people!
By far the greatest automobile buying experience I have ever had. Thank you Prime Motor Cars.
Last week I became the proud owner of a 2014 CPO E250 BlueTec sedan. It is gorgeous and a dream to drive. It was the fourth CPO Mercedes I've bought from Prime since the mid-1990s. My experience with all the cars, this dealer, and its service department has been exemplary but this recent experience was particularly nice. My original plan that day was to get a "check engine" light sorted out before my warranty expired. Since it was a last minute appointment, I did not arrange a loaner and had time to wander through the Prime "playground" while my car was serviced. Eventually, I began to talk with Sandy in the Sales Department. Several test drives followed. She offered no pressure and answered my questions with understandable information and asked others that helped me think about the next car I might like to buy someday. Well, that day arrived in a matter of minutes after she suggested that I try out one more option, which proved to be irresistible. Sandy and the entire sales team deftly guided me through an on-the-spot purchase process, which included a generous trade-in allowance for my well-used vehicle and attractive financing options. I drove my new car home the same day. Two days later, I came back with the title and accessories related to my previous car and asked Sandy if I could schedule a tutorial with her to help me understand all of the new technology and unfamiliar features on my new car. She did so immediately. It was very helpful. Thank you!
Superb service for my Smart electric car. They went above and beyond.
Friendly service, excellent eye to detail, very pleased with everything they did for our baby
Had a new salesperson (Tina) and she was a breath of fresh air. Hit 4 dealers before Mercedes. Horrible service from all but this one. She listened and did good follow up. Most importantly she didn't try to BS me if she didn't know the answer. If we end up buying a Mercedes it will be from Tina at Prime. She's going to be a real asset to their sales team.
Top notch team, exceeds expectations every time. Couldn’t ask for more!
I feel bad because this is a super delayed post. We bought a 2019 Highlander XLE from Mike P in February. To be honest, we had never been to the Mercedes dealership and we weren’t sure what to expect but everyone there was fantastic. Definitely a different (higher/better) caliber of service. They didn’t even bat an eye at us not buying a Mercedes. They were super helpful and talked through all the options for us. They were very fair on our trade-in as well. I was very excited to learn that for our next vehicle we can still call Mike P., even if were not buying a Mercedes— he said he’s happy to help us find whatever we are looking for. Whether you are buying a Mercedes or Toyota (or whatever you’re interested in) check in with Prime Motor Cars first. All the sales reps are great, but we highly recommend Mike P.
Service is top notch. Brought our van in for some work and they gave us a passenger van as a loaner instead of the partitioned cargo van when they saw we had our dog with us.
It was amazing they were so nice
Always first class service at this dealership.
Tina is a great sales woman. A pleasure to work with and very accommodating to my schedule. Stayed late to meet me for initial appointment and made sure everything was in place at time of pickup. Dan, the GM was very helpful as well. They certainly went the extra mile to earn my business. Thanks Prime Scarborough!
This dealership is by far the best I have ever experienced. Nick Hirschy helped me and my family with our vehicle purchase. He was very professional, straight forward with no surprises. It is clear the employees here enjoy each other and there jobs which also speaks volumes about a company. Brittney also helped us with our interest rate and went over our paperwork. She was very thorough, pleasant and it was obvious she knows her job. I would highly recommend this dealership
The entire service team is very professional and helpful especially Mohamed
Very satisfied with the efficiency and professionalism of the service. Thanks very much to Tony Finnell for his excellent response.
I recently purchased a car from Tina Pagano. Not only does she know her product, she is a joy to work with. The sales managers RobThibodeau and Jessie were very helpful in the process. I'll be back!
Great service! We left with a much better car than we planned on. Jerry Lynde was so much help. We'll definitely be back.
I had problems with vibration in the vehicle dealer Road balanced all the tires still had a vibration and can’t explain it? Dealer did recall in missions control update fuel economy went down to miles to the gallon. Mileage came back up after two tanks but to burn off is still more frequent.
Everyone we deal with at Prime is top notch, from the courteous young lady at the front desk, to the gentleman who brought our vehicle out front to us when we picked it up. Our service representative, Tony, is extremly competant and a pleasure to work with. Thank you all very much.
Technician James was very professional and was able to explain the upcoming issues my vehicle may experience. Very pleased with his knowledge and work ethic.
Jesse Freitas is the best! he takes care of his customers in high level of respect and dignity. I am his customer for the last 15 years and we have built a best ties that you can imagine. He knows my needs and find solutions in different situations. He called on my behalf to Mercedes USA corp. and advocate for the tires that was not good, and replace four of them. He is generous in his recommendations and I value his professional opinions and go with them. You are the best!!!! Much love from all of my family and friends, for years I referred tens of new customers to his door, and each of them were always happy. He provides his customer services in culturally and linguistically appropriate manners,and this make us, immigrants trust him. He is an excellent example for many his peers and Prime Motors should be very proud of him and be confident on his ability to grow your business. Happy New Year, my friend, Jesse. With loving greetings, Ahmadov's
By far the car buying experience I’ve had. The car is impeccable absolutely love it. Spencer did a fantastic job guiding me through the whole process. Addressed all of my concerns thoroughly. What a fun guy to work with. Bruce in finance, also a pleasure to do business with. Great advice and suggestions. Left feeling very comfortable and confident.
Extremely happy with all the personnel that I have come in contact with. The loaner that I had for nearly 2 months while our vehicle was being repaired was fantastic. Our car is running very well, since the replacement of the entire electrical harnesses. Love the Mercedes and love Prime Mercedes . Thank You!!
Excellent, knowledgeable people in both sales and service. Very friendly, helpful and attentive. Comfortable reception area.
I love this dealership for it's service. (I have never bought a car here). Tony is awesome!!! Even the mechanic came out to tell me about an issue.
Very courteous. Trying to take care of issues. Recommend them. Mohammed answers questions and tries to do the right thing for customers.
I purchased a MB GLC 300 from Prime Motors Cars in August and I waited to write a review until after I had time to see how the experience after the purchase measured up.I am always sure to be mindful of the next consumer before I write any review, but after thoughtful consideration of the entire experience, I am without hesitation to give Spencer Roe and the team five stars for superb service! Although it is unusual for me to give the highest rating, Spencer and the team at Prime Motors deserve it! Spencer made the car buying experience less stressful with his friendly manner, honesty and help with all the features this car offers. He continues to answer any questions with professionalism and candor without hesitation. Michael Ferraro was also very helpful, professional and friendly! Additionally, I have to also mention the Parts Team who helped make an unexpected appointment both uneventful and smooth, Thank you! This dealership is very honest, friendly and unquestionably top drawer! I would happily recommend them to family and friends! With respect and gratitude, Lori and Mike L.
The people at Prime were all courteous and helpful. They answered my questions. My appointment for service was at 2:00 PM and I was told it would take 2 hours. I finally got my car back at 4:55 PM. I was told there were no surprises in the servicing.
This is the fifth Mercedes we have bought from Prime and we always come back. Working with Tony Dragoni is an unusually pleasant experience. Low key, attentive, not pushy but always working hard, hard , hard to get the deal. They had some real competition this time but they wanted to keep us as a loyal customer and made "a deal we couldn't refuse". The rest of the team, from service to finance, and the GM Dan, makes for a buying experience that we come back to every time. Love the place, service and the people.
The customer service was spectacular. I got my van towed to the dealership and I was seen right away. They diagnosed the problem immediately.
Great vehicle buying experience!! We purchased a GLC 300 from Bill Carr. He is very knowledgeable of the Mercedes product line. He took his time to explain the operation of the vehicle systems before we left the dealer. This was the best car buying experience that we have ever had. I would highly recommend Prime Motor Cars and Bill Carr to anyone looking for a vehicle.
wonderful experience with a very professional sales staff. Every detail with regard to the car was taken care of They definitely go out of their way for their customers!!
I have always been treated with respect, fairness, and honesty at The Scarborough Prime service department. I purchased an Airstream Interstate two years ago from them. This is a costly, complicated machine! I did my part to learn all I can about the systems, and when several annoying defects seemed unsolvable, the dynamic duo of advisor Tony and technician Mitchell patiently and thoroughly solved the problems. In fact, Mitchell regularly takes the time to give me any practice/education I need on how to get the most out of the vehicle. Without them, I would have given up on our dream of retirement road trips across this great country. Shows just how important it is for a dealership to not just sell vehicles, but to support their enjoyment after the sale!!!!
The best customer service ever. Found way to save me money on repairs
A few months ago, I purchased a Mercedes E350 Sports Coupe from Prime Motor Cars in Scarborough, Me. Having visited other dealerships, the decision to purchase my vehicle from Prime wasn't hard to make. The entire staff couldn't have been more helpful, especially Courtney Dixon, the salesman, and Sandy, who went that extra mile to make sure that I understood the intricacies of the car. It's a beautiful car, and drives like a dream. I know that I shall enjoy it for years to come. Thank you Courtney, Sandy, and all the staff.
My experience with Sandy Tholl was superb. I consider her a friend. She was incredibly knowledgeable about every aspect of the car I eventually bought and was equally knowledgeable about every other car on the lot! Because of this, Sandy was able to compare and contrast how the different cars fit my needs and which would be the best one for me. Sandy was also accommodating of my busy schedule and similarly made me feel a welcomed member of the Mercedes well managed Prime Motors in Scarborough. Because of who she is, her integrity, kindness, astuteness, wisdom, sound judgement and knowledge, I was able to make decisions with surety. After I purchased my car, Sandy continued to assist me in learning about the many features, which I continue to appreciate.
Tony Fennell was outstanding. He made the service call for our MB 3500 RV easy. Tony gives the customer confidence that your maintenance technician are going to do quality work. Recommend Tony for selection as Service Manager For the future. Very Professional. Based on his help I will be back for needed service calls.
My son was recently looking for a new car so we happened to be in the area of Prime Mercedes and on a whim decided to stop in. My son found a used Saab that he fell in love with. For Prime Mercedes a $4,443 purchase probably isn't much for them, but for a 17 year old kid it's huge and the customer service at Prime Mercedes was great. I can't say enough good things about Jerry, he was super helpful and made us feel very comfortable. I would definitely buy another car here again!
This is the 4th vehicle I have purchased from Prime Motor Group. All of the dealerships have been amazingly professional, knowledgeable and get me the car I desire at a great price. The sales staff are exceptional.
Sandy Tholl At Prime Mercedes was such a pleasure to work with. She made my experience so easy and stress free! She is knowledgeable and answered all my questions! Would do the experience all over again!! Thanks Sandy
Our Mercedes-Benz GLS had an issue while we were on vacation. We were due to continue on to our next destination the following morning, when our car broke down. Mercedes-Benz Roadside Assistance and Prime Motorcars went above and beyond to get us back on the road, with very little downtime. The staff was very accommodating, and made sure we were taken care of.
Prime Mercedes continues to deliver a customer service experience like no other. They stop at nothing to go above and beyond in everything they do.
Repair was successful. Procedure was as described by service representative. Customer happy with the experience.
Purchased a CLS 53 Edition One from Spencer Roe at Prime Motor Cars recently and I had a wonderful experience. It was a long distance purchase from Florida and Spencer could not have made it more seamless. He was quick to return texts and calls even on weekends. Excellent sales experience. Strongly recommend this business to anyone looking for a Mercedes.
I brought my daughter's 2008 Smart Car in for maintenance and though it was a longer drive to Prime, it was the nearest Smart service center for her. The service advisors, Katie who I had on 6/14 for initial visit and then Muhammad on 6/16 were very professional and informative with what work needed to be done, as well as pointing out other issues and the service advisors were attentative and accommodating. The technician was also very helpful with explaining what the car needed. The extra drive was worth it.
Excellent customer service. Catlin was my sales person that made my car buying experience the best ever. Thank you so much to Rob and the credit department for all the great service you gave me. I completely recommend driving there. I drove 2hrs away to make the purchase and I will continue to buy cars from Prime when I decide to do it again. Thank you again Shawn
Prime offers a car buying experience far superior to any other! It was a pleasure to work with my salesman. I would highly recommend this dealership and I look forward to working with them in the future!
Used Car purchased in excellent condition. Very clean, obviously well looked after. Price was reasonable and our salesman Spencer answered all my questions, making for a very smooth transaction. Very nice dealership. Only negative was hard to find parking!
I just returned home after picking up my new car ( driving 170 miles each way) Was it worth the drive ? Absolutley ! I had the pleasure of working with Sandy Tholl on my new purchase. It was literally all done over the phone, before and after a great personal "pre purchase" video of Sandy describing every feature of the car for me. Brilliant! We have all had horrible experiences whem trying to buy a new car, and this had just happened to me at my local MB dealer. When I got home I started surfing the net, and discovered Prime had the exact same car I was searching for. I called Sandy, and BOOM … we struck a deal !! Do not hesitate visiiting Prime and do yourself a favor, ask for Sandy ! It's worth the trip !!!!
Efficient. In and out very quickly. Very comfortable waiting room
Great experience having my Dad's car serviced. Had a loaner ready to go. Called me with an update when some additional work was needed. Special thanks to Mohammed in service, a class act.
What an outstanding experience!!! Truly best car buying experience I have EVER had!!
After a negative experience at the Saco prime dealership the Scarborough location worked hard to correct the error for us! Thank you.
Had a wonderful experience purchasing my vehicle at prime motor cars! Anthony Gowell knows so much information about the different models and years. A great resource for an honest opinion. He made sure he understood what I need in a vehicle and found exactly what I needed. I will definitely be contacting him in the future for my next cars
The ML-350 required the service B and a detail. Mohammed Fakory, Asst Service Mgr. Was able to Provide a time and date, loaner car and all service required. He is Mercedes Benz. The work performed exceeded my expectation. Additional parts were required, everything was seemlessly worked through ahead of schedule. The service department personnel is the best I have experience in the over 15 locations throughout the USA I have used over the past 25 years. This group prides itself to providing the customer service that is best of Mercedes Benz. Kudos to Paul in the service dept and service Mgr. Ms Brandy Lawler. Thank you to all. Sincerely, Rob Olson
An awesome experience beginning with the phone conversation with Roger and then in person with a preset appointment. Comfortable atmosphere in the dealership with no pressure and friendly staff. Roger had everything done in a timely manner to get me satisfied and out the door with the right vehicle for me. Thank You.
We had such a great experience at Prime Motor Cars. Spencer Roe was professional, upbeat and very informative. He answered all of our questions and responded very quickly to our emails and texts. I highly recommend Prime Motor Cars and our sales consultant Spencer Roe.
Update: 7/28/18: I'm updating my 1 star review to a 3 star review. I cannot excuse the behavior of the 3 employees who treated me poorly that caused my 1 star review HOWEVER, the service manager, Brandi, gave me 5 star treatment and gave my car the service it should have had the first time around. She really was wonderful and apologized several times for what I had to go through just to get this annual maintenance done on my Smart Car. So, I will leave my old review but tell you that if you need something done for your Smart Car, ask for Brandi, as she will treat you with kindness and respect. ------------------------------------------------------------------------------- I feel I need to preface this by saying I own a SMART CAR, not a standard Mercedes. The reason this is important, is that apparently, if you own or are looking to own a Mercedes, this is the place to go. If you own a Smart Car, stay away from here, because they will treat you as second rate for your ENTIRE experience. I was told several times that I would receive calls about information I had inquired about regarding the annual maintenance done for my battery assurance program on the Smart Car and several times, I had to call them back because my inquiry was not responded to. I was told a call would be made to me to arrange a time to return my vehicle and instead, my husband was woken up by the car being dropped off. The inspection they did has NO paperwork and the message on my dashboard still shows that annual maintenance is required on the vehicle. I didn't originally feel it was worth my time to write a bad review, but it seems that nothing but horrible customer service has been dealt to me, simply because I am not a rich Mercedes owner. My car is a Smart car and I do not have any option of where I can take it for the annual maintenance, as Smart requires that only an AUTHORIZED DEALER can handle this, and there are no locations in New Hampshire, where I live. I really don't think my level of frustration is going to come across in this review, as I am a customer service representative myself and the level of service I have received here is appalling to me. EVERY TIME I CALL they act as if it is a waste of their time to have to speak with me. If one person was able to answer my question the FIRST time I called, I would not need to keep calling them back! At this point, the annual maintenance they just did needs to be fixed so it's no longer showing on my car that it wasn't done- and I need paperwork showing what they even did- and I can't even bring myself to call them because I'm so angry that I don't know how to get my point across without yelling. If you have a Smart Car, go somewhere else. You'll just be an inconvenience to them here.
I found a CPO E53 AMG that happened to be at Prime in Maine... it was the car I wanted and Spencer Roe and Mike Ferraro made the long distance deal as personal as possible. Spencer even created a personal video for me showing me the car up close and a virtual test drive. Thank you , both for the service before, during and after the deal.
I've had a host of issues with the service department. When I hit a curb and blew out a low profile tire, it was replaced for $600. When I went there and had another tire replaced, it was $298. When I asked why the difference, I was told, "tire prices go up and down like gas prices". I checked on that - they don't. "Oh we have to charge what Mercedes Benz America tells us to charge." Hmmmmm. Windshield wipers are $100? Really? A few weeks ago, our S550 would not start. So I went to my MB forum and was given advice - if the brake pedal won't depress, there is a very easy fix of a vacuum. The dealer may try to sell you a starter, but that is usually not the cause. So of course Prime called and said it was the starter and it would be about $1,000. I went through my research experience and the contact said he'd check with the mechanic. I called my contact again and argued my case. I finally became so irate I said, "just get it started". I called and asked for the service manager and was told she was on vacation. But I was given a phone number to call and spoke with a man who ended up shouting at me when I said I thought I was being lied to. "I am not calling you a liar, am I? Do not call my employees liars. I am not calling you a liar, am I? Never call my people liars." OK so I didn't call them liars, just that I felt I was not being told the truth. So I went through my issues list with him: 1. $600 v $298 Same price I got when I shopped around. 2. $100 wiper blade 3. Service reset all of the visuals to metric - it took 3 trips to get it fixed 4. Service did something and the clock advanced an hour and would not go back an hour. 5. I was told I needed a new tire even though I've replaced all of them and these were under six months old. 6. A few days after an oil change, I was driving to Boston and got an oil warning and it took two quarts. He promised me he'd start an investigation and that their head of service would call me after she was back from vacation. Have not heard a word. I did get a call that one of the mechanics got a slit in the tire while bringing it into the service bay and that they would replace it free. I was also offered a 15% discount. I was going through the invoice when I noticed the starter was remanufactured. Never disclosed. Brandi - the car is under Mark Anderson 8/22: I have called multiple times and left three voicemail messages for Brandi to call me back. I've heard nothing.
Customer Service representatives such as Bethany, Muhammad & Scott are completely useless at their jobs. At no point should I feel intimidated or like I 'owe them one' for doing their damn jobs. Those were literally the words out of Muhammad's mouth the last time I brought my Benz (under warranty) to the dealership. The overall goal of a customer service rep is to satisfy customers & fulfill requests to the best of their abilities. I created a new gmail just to write this review because what he said made me feel belittled. This establishment continues to provide some of the worst service in the area. Unter disappointment, BMW & Audi service reps have never made me feel this way. My next vehicle will not be a Mercedes due to these 3 bird brains & the experiences I have had at Prime. On a plus, the coffee machine doesnt make me feel like I 'owe it one' & they always have snacks which is a plus. 1 star.
Our most recent service visit was for a precaution recall on our Smart car. As this recall was still quite new, there was some confusion about how long it would actually take to accomplish. It is over an hours drive for us to Prime Motor Cars. When no loaners were available and it became apparent that the wait might be significant, our service representative, through the service manager, arranged a curtesy rental car for us free of charge! In the mean time, the technician working on our car finished the recall! A quick trip through the wash bay and we were on our way. How could you possibly ask for better service! My deepest thanks for everyone going above and beyond to make things right. All the best Jeffrey Frey
We thought we were out of luck when our Roadtrek RV (built on a Mercedes Sprinter) broke down - the place we were initially towed to couldn’t help us, and the nearby Mercedes dealer wouldn’t take us. Then we were towed to Prime and I’m so glad we were! Not only did they fix everything in less than 24 hours, it was all covered under warranty and Tony also noticed that there was a recall for our airbags so he had those replaced as well. AND they gave our van a wash, so it was fixed and sparkling when we came to pick it up! Tony made sure to call us early enough to prevent us from having to book another night at the hotel which was so appreciated. Any time we’re in New England and need service we will happily go to Prime.
Great place. Will be going there for any future work I need done on my Mercedes clk 350. Thanks prime motor.
Sandra made buying a car an enjoyable experience. She was extremely knowledgeable about the vehicle and was a pleasure to deal with. Simply put, customer service was 11/10. The entire staff went above and beyond to make me feel like I was their number one priority. Thanks Prime!
Brought my Kia Sportage in for warranty work. The service staff was great. Comfortable waiting area. The work completed on time. Well done!!
This is the third time I have purchased a car from Mercedes Prime. Everything was wonderful starting with my salesperson, Jerry. I am always remembered by name and everyone goes above and beyond to make sure my visit is perfect. Service calls are always done in a timely manner (usually with me using a loaner car for the day!) and the service staff is always friendly and professional. I love this dealership!
Very efficient and well organized. All work done properly and on time.
Another Great experience at the Prime Service department. In and out right on time with all 100% complete
CHECK ENGINE warning light came on We were traveling from North Carolina in Mercedes Sprinter RV. They were so helpful in squeezing us in. (replaced faulty NOx sensor.
If you want the best care for your car and a complimentary loaner, go here! It's a dealer so it's a little expensive, but they have coupons online! Who knew :)
The service work on my vehicle was completed ahead of schedule and the staff are all very friendly!
License plate Maine 1B-3169. Shame on Prime for allowing their driver to talk on her cell phone while driving. It's illegal in New Hampshire!!!!!!!!!!
I was impressed with Caitlyn my sales consultant. She had excellent knowledge of the many features and how they worked - she had done her homework. She was prepared for my visits, personable and professional. This was a refreshing change from some of the other sales persons I have dealt with over the years. So 5 stars. Overall, the dealership was similar to other dealers of this class of car and consistent with what you should expect for this level of vehicle. So 4 stars.
We are traveling cross-country, and these folks took time out of a busy Saturday to get our van in, fix a crucial problem, and get us back on the road. The facility is nice and clean, everyone we met was amazingly nice, and they were very dog friendly.
I had amazing service at Mercedes Prime Motor Cars in Scarborough Maine on August 31st. I am an entertainer and I was on the road on tour, when my engine light came on in my Mercedes Sprinter Van. I was desperate to have the problem fixed & it was Labor Day Weekend! Plus I had a performance that same night in Ogunquit Maine. Tony Fennell, my service advisor and all the team went above & beyond to help me get my van back on the road. Within a few hours the work was completed & I was able to make my show! Thank you to everyone at Prime Motor Cars, an awesome Dealership! ⭐️ ⭐️ ⭐️⭐️⭐️
Not only are our Prime vehicles an absolute pleasure to drive, but we couldn't be more satisfied with the careful and contentious maintenance our service advisor Scott Joys oversees. If we have an issue, he promptly gets us in, gives us trustworthy guidance, and proactively addresses issues. We are grateful!
Prime Motor Cars did an excellent job completing the maintenance work on my RV. I was worried that they would not be able to handle my 24 ft rig but they have a special Sprinter repair bay with equipment to handle it. Tony was my service advisor and he kept me up to date as the work progressed. He even pulled several other technicians to help complete the job so I didn’t have to wait as long
5 Stars across the board! Anthony was awesome! Exceptional service! Best car buying experience ever!
Prime is the best dealership I’ve ever dealt with. The quality of the repair work is excellent, the personal service is outstanding.
Sales & Service team are both excellent!
Came by to test drive the new CLA. Mike Pugliesi was a class act to work with. Very informative and never felt any pressure. Would 10/10 recommend Mike, Rob, and the whole team at Prime Motor Cars.
tina pagano is a great sales person she is a pleure to deal she is really knowleadgable on the mercedes product if you are looking at buying a mercedes go with tina pagano
Had an appt wAs was taken promptly to check tire pressure. They recalibrated everything and explain in detail by my customer service rep. Mohamed. Always a pleasure. This is our 3rd Mercedes purchased here and won’t be our last
By far the most painless, fair, professional and quickest new-used car/trade in I have ever participated in. Roger, Tony, Jesse - were all polite and professional. Had everything ready, worked within my limits and came to an agreement quickly. Loved dealing with them. Could not have asked for a better experience and I absolutely love my new truck. Thank you guys very much and love the donuts! :
Service department sucks
We enjoyed a tremendous buying experience at Prime Motor Cars. Very professional, attentive staff that did not try to guide us toward a vehicle we weren’t interested in. Excellent communication, and very efficient purchase from start to finish. Spencer, Bruce, and the entire team we’re great to deal with. By far, the most pleasurable vehicle purchase process we’ve ever been through in 35 years.
Hands down the best Mercedes dealership I have done business with. Parts A+++ Service (unknown) Sales A+++ Amenities are second to none
I did deal with Spencer Roe from Prime Motor. He was extremely knowledgeable, professional, responsive sales person. This dealer will go to great extends to give you the best deal possible.Pleasure to work with Spencer and Mike Ferraro from financing. Thank you to everyone that was involved in the process.
We did not have a good service experience. I acknowledge that we all have bad days and that is ok but when Prime reaches out and you honestly answer the follow up survey/call and no one seems to care that your experience was poor now that is a huge problem. Hard to recommend that kind of service. They had a chance at service recovery and did not take it. Now if I can just get them to stop sending trade in promotions. Not going to happen.
I bought my first car from Prime in Scarborough and I absolutely love it! My agent Caitlyn was very helpful and super nice. All the staff I met that day were very pleasant and helpful, they made the whole car buying experience painless. I got a great car at a great value. Thank you so much to everyone at Prime!
Scott saved me and my kids a nightmare when we blew a tire on the highway. He stayed open late, with his tech whose name I don’t know, and put on a new tire for me. We were coming home from a 6 week stay on and island and going home to Boston. Everyone was so curteous and helpful and the kids said you have great snacks!
My Benz has been in here for 2 weeks. Try getting answers from the service department! Multiple phone calls, jerk you around passing you back and forth. Horrible service for a luxury automotive group. In addition they have kept adding things to the bill and that is the only time you hear from them. If Incoild give them zero stars I would. .
I recently had the very good fortune of meeting George Van Syckel, who sold me my first Mercedes. I was looking for an older Audi--never once thinking I'd be able to drive a 2014 Mercedes C300. The car is beautiful and a dream to drive, and George made it work for me. I was treated as a valued customer from the moment I walked in, and I can honestly say it was the easiest and most enjoyable car-buying experience I've ever had. I highly recommend George and Prime Motor Cars.
My first Mercedes and it wont be my last. The car is great and dealing with Prime is just 1st class. What a great crew. On every level they were professional and courteous. My sales professional was Art Starr and after five minutes he was like an old friend.
Prime came through on a Saturday when my Battery died. While $400 for a Mercedes battery seems like a lot you’re paying for their expertise and knowledge. Mercedes puts the battery under the passenger seat so it’s notveasy to get to. I’m just glad they could do it on Saturday. Scott was great-loaner SUV and great snacks!
Absolutely the worst experience I have ever had in my life! My car went in breaking fine. Even though my car is in rough shape it was never leaking fluid since I bought it in april. I left and it was leaking break fluid and hardly breaking. They wont even take the time of day to look at what now 3 different mechanics told me was their fault UPDATE:. Dan Ducette the general manager helped me get my break line fixed. Thank you Dan!
The next level of service can be defined by mine and my wife's experience at Prime Motor Cars. The whole team was excellent. The process was smooth and not at all pushy. Prime Motors Cars earned our business by providing an ease of shopping experience unrivaled by the competition. The car buying experience for us embodied what the cars represent!!! Special thanks to Jerry our salesman! Keep up the great work !!!
Great service. Well planned, good communications, great execution. Thanks so much!
Very helpful, efficient and friendly.
I purchased & paid off my 2014 CPO cal250 4matic Edition 1 back in October of 2016. Since that point I have used Prime Motor for required maintenance to preserve both the original warranty & CPO (Last service was back on December 2018) . During my 3 years of service, never once did I receive the customer care experienced at both Audi Stratham or Daniels BMW (Allentown PA). My car (garage kept) still under CPO warranty has the roof of the 1990s Honda Civic - Brandi Lawler 'attempted' to receive good will repair on this defective assembly part; when that claim was denied I had to push Daniel at Prime for a messily 25% discount on a $300 part.. Even after all this, Brandi told me she would help secure a repair on the roof & she would be following up with me. To date, no once has anyone at Prime reached out in regards to this claim or the fact that my CPO warranty expires on 7/10/19. This is not how you win over life long clients, especially those with roots in Portland Maine.
One of the best car buying experiences we've ever had. Sandra Tholl was our contact at Prime Motors from the first phone call we made and we are so grateful for that! She is honest, professional, personable, detail oriented and made us feel very special and well taken care of. When we are ready to buy our next car, no doubt, we will use her again. You rarely meet people like Sandra these days, she is warm, she has great manners and understands what customer service is about. We left Prime Motor Cars with the car we love and feeling good about our buying experience.
I got excellent customer service. It surpassed my expectations. They showed me how important I was for the business and they interacted me in a friendly, helpful and positive way. Tina is awesome. She ensured that I was satisfied and she was willing to assist and help me any time I needed. She made me feel more like a family member. I am very happy with Prime Motor Cars and would highly recomend it. Excellent!
Nick was very personable and helpful and got me on my way quickly.
Excellent customer service and completed in the time frame I had anticipated!!! Tony Fennell is definitely an asset to the Mercedes service department.
I had an awesome experience at Prime. I stopped in late on a Saturday just to do a quick walk through of the lot and wound up buying a Mercedes! To be fair, I was in the market but did not think I was quite ready to buy; hadn't even decided on a make and model yet. Jerry met us in the parking lot as soon as we started walking around. He guided us through a couple different models, encouraged us to take one for a test drive and discussed the features on multiple cars. The sales experience was no pressure and extremely smooth. Well played Jerry! We were hooked. Mercedes is definitely in the luxury category price range, but as they say.....you get what you pay for. And I did. I feel good about my purchase-don't have any buyer's remorse which is always a potential when buying a car. No worrying about whether I made the right decision, whether I got the best deal, whether I should have waited or shopped around more. Everyone at Prime is really friendly and very attentive to meeting and exceeding your needs and expectations. It feels genuine and you really feel like part of the family. All of my questions have been addressed and I'm now a very proud Mercedes owner! Thank you Jerry, Rob, Bruce and all the staff at Prime.
Always great service and friendly staff.
Service was pretty good.everybody was so nice to me expect their sales manager. I have one glc300 and I considered to buy gls450. When I negotiated with sales manager , he kept asking me if I will sell car to China. To be honest, I feel offended coz I tried to buy the second same brand new car, but I was treated like a smuggler. Obviously, it was not a pleasant experience to me.
My wife n I first Mercedes benz ever....we are from South Florida. Our journey and experience was made possible by Michael the salesman and Michael from finance. Their truth in pricing, white gloves handling our unique challenges made our unforgettable experience one in a life time PRICELESS. Forever, as a personal opinion, will recommend Prime Motor Cars to manyone that ask about our new GLC AMG 43 fully loaded!!! THANKS GUYS!!!
Come for service on our 2008 Sprinter based motorhome. Expensive, yes, but done right! Great service representatives and they even give the RV a wash before we depart!
Wonderful live my newCHR great auto rides nice has everything you need to enjoy your ride
Nothing but the highest praise for Tina in sales and Mitchell in service. I usually don’t leave reviews, but felt that the exemplary service deserved a public notice.
Excellent service!!!!....from check-in with Amanda to Tony the service manger.Very professional and personable. Work was done in a short time and perfectly!!!
I have owned many Mercedes-Benz products over the last 30 years and have had all my vehicles maintained by Mercedes-Benz dealerships. Dealing with just 2 people at this dealership, This I must say, Brandi Lawler. and Jesse Freitas are the most Professional and Helpful individuals I have ever dealt with in a Mercedes-Benz dealership. I just pick up the phone tell them what I want done and when I would like to pick my vehicle up and it's done every time perfectly. As a business owner myself this is very important to me traveling in and out of town. You guys are a great asset to your company, thank you very much, T Hefner
Spencer was very attentive and helpful for our purchase of our 2020 Airstream Interstate!
Roger, Bob and Dick went over and above to get us into our first Mercedes. Prime Motor Cars is a first class operation, from their inventory to their people. Thank you so much!
I worked with George Van Syckel while buying my car back in December. I really enjoyed the car buying experience at Prime and both George's manager and finance manager were great to work with as well. I work in sales myself (so I can be critical of salespeople) and really appreciate how calm and relaxed George was while working with him. Since my purchase, Prime has done a great job on the service side for the car and customer service for my questions. I'd recommend Prime and ask for George.
Great group of people.Service department was excellent. They got me right in and checked back with me to update me on what was going on. Really like Mohammed, very friendly and courteous.
I just purchased 2014 E350. Spencer is an outstanding customer service oriented sales person! His attention to detail and prompt reply’s to inquiries will quickly alleviate any concerns that you’re dealing with “just another sales person”. The dealership, in general, has a welcoming atmosphere and provides prompt attention. A bonus: I love, love that I can take my car in to be washed every week free of charge. Highly recommend this quality dealership and their choice of a quality sales person Spencer! JA
Prime Motors were awesome! Service was friendly, professional, knowledgeable and really fast. We visited the showroom, fell in love with the all-electric Smart Car, and they reserved it for us right then and there. A few days later they expedited my paperwork and off I went in my brand new, all-time favorite new vehicle—coolest car on the road! The only caveat is that everyone in your family will want to drive it, so every day is a negotiation. I recommend the Smart Car and Prime Motor to everyone in the greater Portland area.
Wonderful service ! I got a flat in western Maine on the way back to ny not only did they have the right tire they called back ..called to check in and stayed open for me ! Really nice people . Tony helped us out.
I'm on my second car from here. While the sales experience generally has been five-star, the support the last few times around weren't to my Mercedes-Benz expectations. The service folks are too harried and little things go unnoticed. I'm mainly giving them another whirl because the second car has a maintenance plan.
I love this dealership! Best service, friendly staff.
In February of 2016, I bought a used 2003 Mercedes 240 C Class from Jerry Lynde at Prime Motors Mercedes. He was great and I thought I got this vehicle at a very fair price. Then in November 2016, I brought in my Mercedes for transmission problems and sadly expected to learn that my vehicle was either beyond repair or that the repair bill would be astronomical. At first, I received an initial assessment from Prime that confirmed these fears, and I went on my way ready to write this off as an unfortunate life experience. Then a few days later, I received a surprising phone call from Prime Motors Service Manager, Brandi Lawler expressing great concern with my plight and asking me to bring my vehicle back in to reassess this situation. Over the next week or so Brandi had my Mercedes transmission taken apart and reassessed. She discovered that my vehicle needed less major repair, which she had done for me at no cost. During this time, she also provided me a new Mercedes as a free loaner that was much more valuable than my car. She even apologized to me when Prime needed a few more days for this repair. In my work, I deal with mostly nice people and businesses and organizations every day. I have never, however, experienced such superior service, caring and concern as I did from Brandi. To this day, this experience continues to amaze me.
My car buying experience was absolutely amazing. Sandy was extremely professional and very courteous. I experienced nothing but respect, knowledge and class! If you are in the market for a Mercedes , I cannot stress enough that this is place you need to go to. Working with Sandy was the most straightforward, lowest pressure sales experience I've been a part of to date. She was incredibly knowledgeable of all inventory on the lot, which made selecting a vehicle that much more fun and enlightening. I would highly recommend this dealership.
My third and last visit to Prime MB Twenty five years owning MB cars this dealership just doesn't get it . The organization is dysfunction from sign in to exit No communication from rep. Call leave messages Ignored That noise you heard. Its your bearings! But I don’t know if it’s covered on your warranty ARE YOU KIDDING ME?? How about an answer , you had my car 36 hours!! And you are ok with me leaving ???? What an insult. And now been sitting 40 mins. They cant find my car !!! What a joke !
Prime Motor Cars is hands down the best dealership around. World-class service from the second you walk into the door. We worked with Jerry, who we found to be very professional, charismatic, and knowlegable. He understood what we were looking for in a car, and put us into a beautiful Mercedes-Benz within our price point. Financing department was also fantasic and smooth to work with as well. After our experience at this dealership, we can honestly say it was the best car buying experience we have ever had, and from now on, we will be purchasing our vehicles at Prime Motor Cars. I would highly recommend this dealership if you are looking for a new/used vehicle . Thank you for really setting the bar when dealing with customers! We noticed it right from the beginning!
An absolutely fantastic experience working with this dealership. Plus ... they have the most incredible selection of Mercedes Benz on their lot. We would highly recommend Prime Motor Cars to any Mercedes Benz, current or future owners. Our salesman, Spencer Roe, was a gem!
Prime Motors did a perfect job servicing my car. Tony was communicative, ensured I understood process and budget, and managed the return delivery better than expected.
Prices are too high?!
Outstanding Service from Scott Joys. Trust is everything, and Scott is meticulous- completely on top of things, proactive, personable, and an excellent communicator. He keeps us informed, and was super accommodating with scheduling around my crazy work travel. I have every faith and trust in Prime (both cars purchased there have been a pleasure to own, convenient/affordable to maintain at the dealership). Brandi, the Service Manager, is also extremely helpful and unequivocally stands behind their work. I am truly grateful.
Great people and professional service.
They have been my mechanics for years. I trust them wholeheartedly.
Prime Motors did a wonderful job from start to finish. I knew what I wanted, they knew how to make it happen. Jerry in sales deserves particular praise for his friendliness, thoughtfulness, and willingness to work with me to get me into the car I needed. The atmosphere throughout is professional and respectful. I heartily recommend this dealership and hope to do business with them again in the future!
Took my Mercedes for repair and they could not get me a loaner vehicle.
I’m am so satisfied and completely impressed with the professionalism of Tina Pagano and Prime Mercedes! I have been in the car business for years and when It was my turn for someone to sell me a car, Tina stuck out in the crowd of car sales people. I applied for my CLA at least 25 different places . (Atleast) after phone call after phone call and mind you I’m busy - I popped open my email and Tina’s follow up stuck out in the crowd - a professional video giving me a test drive ( menatally ) mind you they are in Maine and I am in Missouri allowed me to take full mental ownership of my CLA - I watched the video until the day my car arrived several times - great follow up - she stayed in front of me and ask for my business in a professional and charming manor - I adore her and learned a lot from her - I appreciate the professionalism of Tina and if you want someone to treat you with respect that you deserve as a car buyer ask for her ‼️‼️
Terrific experience purchasing a vehicle from Jerry and Rob at Prime. They both provided great customer service to myself and my parents. We were also pleased with the clean and comfortable environment of the dealership. Super!
Got my van here. Roger Gambling was great.
Excellent service good job thanks Tony!
Tony is the best. Rest of the team great.
Tina was excellent. Spencer was good. I really wish that Mr. Wolf would have placed paperwork in front of me or handed it to me rather than tossing each piece in my direction. He seemed not too interested in my sale, tried to describe my electric vehicle as having three cylinders and the color as silver (it is single speed electric drive and YELLOW).