Reviews of Casco Bay Ford (Car Concessionaire)

Diana French

Was looking for an Escape with specific extra's and Gregg French went over and above to find the exact car I was looking for with the features I wanted, and in Sunset - my color of choice. He got the Escape from another dealership and had it at Casco Bay within a few days for me to come in and see. Gregg is awesome - I highly recommend Gregg and Casco Bay Ford!! I'll be back in three years....

Randy Herbest

Had my pickup in for a bunch of different issues. I had a few issues at first turned to be a honest mistake. They worked with me really well in the end and my problems seem to be gone

Luke Hecker

Josh Libby was excellent! Listened to what I wanted, showed me a few cars. Didn't rush me. He made sure I was going to be really happy with my purchase. Was a really pleasant buying experience. Would highly recommend this dealership.

Katy Reed

They advertise vehicles online and then say it was just sold. Next priced one was 12000 more. Going to New Hampshire instead.

Lisa Ashley

Great service and wonderful employees

Meagan Hennessey

Purchased my first car here two years ago and appreciated how straight forward the process was. Even more impressive, when I brought it back this week for a mechanical issue they not only recognized me but were generally concerned about why I had a problem. They set me up with a loaner easily and were communicative about parts being ordered, etc. Noticing I’d never taken advantage of my free oil change and that I was due, they offered to take care of that too. As a young female I’m used to being talked down to by mechanics & salesmen, has never been an issue with these folks. Thank you to Brendan, Declan, & crew!

Ted Weber

My wife and I have been looking for a new vehicle for about 2 months. We visited Caso Bay Ford 2 or 3 weeks ago to see what they had to offer. We were very happy with our first experience there. We visited two other Ford dealerships in our process. When we visited Casco Bay Ford last week we were ready to finalize the deal if the test drive went well and we could come to an agreement. After the test drive we were ready to make a deal and they were very professional and helpful. We came quickly to a deal we both were comfortable with. I would certainly recommend them to anyone looking for a new vehicle.

lindsey colbert

Had a wonderful experience here with Daniel. Would definitely recommend Casco Bay Ford to anyone looking for a new or used vehicle!

Kayla Willette

Fantastic group of people! Thank you! I love my new car!

marc godin

Good guys to buy from, I don't usually enjoy buying from a dealership but this was a very smooth process and the guys were really friendly.

Derek Cunningham

Every person I dealt with was top notch.

Sheila Coyne

I had the best car buying experience ever earlier this week. Many thanks to Neil Esposito, Dutch and the rest of the team for making the process simple. The integrity and straight forward approach was truly refreshing!

Mike McLaughlin

Great experience at Casco Bay Ford, Steve Miles and the boys were very knowledgeable and flexible, follow up after the sale has been excellent. Would not hesitate to contact them again in the future.

Carol Cossar

We had a great experience with Ryan and John. They were very competitive with our quote from a Florida dealership and were very helpful in getting our car registered in Florida. We would definitely buy another car from them when and if we need to.

Sarah Hicks

Thank you Steven Miles for the quick, seamless service. Will definitely make the 3 hour trip to buy from this dealership again!

Nikki Randall

I had the best experience at Casco Bay Ford, I talked with Shaun Randall about what I wanted and needed in a vehicle. He was able to give me recommendations and I was able to find the Ford Escape that I love and would recommend to anyone! Shaun isn't even a salesman, and is able to help in any aspect of the search. If you are looking for a vehicle or for someone to fix your vehicle, go to Casco Bay Ford and speak with Shaun. He's the best!!!!!

Arnie Maestas

It seems to be commonplace these days to mistrust Automotive Service Departments. I am pleased to say that is NOT the case with Casco Bay Ford. In my first experience there, to have a general "all-point" inspection, oil change and tire rotation, it was easy to anxiously await the call for the numerous things that needed "fixed" as I've experienced with other service departments. I was extremely pleased to have all of the work done for an incredibly reasonable price and NO add on costs!! The only call was to let me know the work was done. Casco Bay has my business going forward!!

Mark Rockwood

I had a great experience at Casco Bay Ford. The salesman, Greg, was not pushy, and he worked with me to get the best deal...and because it was such a pleasant experience, my son came back and traded his car in for a newer one. I would highly recommend them to anyone! Mark R.

Clayton Hauck

My Focus had a critical transmission problem 1,000 miles from home and they saved my butt and had me moving again in a few hours. Very friendly and best service imaginable.

William Seretta

Such an easy experience. Gregg French was the man who talked with me about numerous options. He gave me his time and I appreciate that from a salesperson. I will be back for everything needed. Thanks

Kimery RK

It was an all round pleasant experience, Cody Mcallister was a great help and really assisted in making it possible for me to leave with the car I desired.

Matthew Abbott

I bought a used truck from here this summer. I started by asking a lot of questions to the online sales person, Tia. She helped me get answers and find a truck that fit my needs. I went to check the truck out and she connected me with Seth as a salesman. Seth answered more questions, worked through different scenarios, and gave me a fair price on the truck and my trade. The sales manager and finance manager were great to work with too, I didn't feel too pressured and the process was smooth. I'll be back next summer to work with Seth and the rest of the team when its time to replace my wife's vehicle.

Ralph Morgan

AS ALWAYS, the very best in service. Thank you Shaun for taking care of me and my wife with our Edge. Bringing it to Casco Bay is always knowing it is in the very best and most capable of hands. Thank you Ralph Morgan Falmouth

P71Tech

Recently went to find a SUV, upon finding one I had not one but two sales people hounding me. Nick Orlando and Tucker C. It started with Nick telling me about a warranty that didn't even exist to Tucker trying to work numbers. After leaving and coming back (2 hours later) we finally wanted to talk numbers, Nick wasn't interested and said "we already talked numbers". He had a horrible attitude throughout the entire purchase. After much headache a deal (made with the business manager) was reached. the vehicle was delivered the next day, not only damaged but nothing had been done as discussed. Obviously upset I called and spoke with a sales manager, he wanted nothing to do with the situation and offered no resolution except for "just give it back then" then transferred me to Tucker. Tucker not only didn't offer a resolution but WANTED the vehicle back and said he didn't want to do any further business. I should have listened when everyone around me said "stay away from casco bay ford!". Take my advice, there are at least a dozen other Ford dealers In southern maine you can go to. it will be better than gambling with a situation like this

Adam Carr

Great dealership, real customer first attitude. Highly recommended!

Kelsey Robinson

We purchase d car at Casco Bay Ford this morning. If Seth hadn't told us he was new to selling cars, we never would have known. He was knowledgeable, friendly, and worked to meet all of our needs!

Peter Lakis

Their service dept is kind, courteous, and best of all, my escape ALWAYS drives better when I leave there. Brendan even takes the time to show me the parts they worked on or replaced. Then... there's Nate over in service who sold us our Cmax Hybrid. Holy mackerel we love that little auto. They've figured out service with an authentic caring that seems really rare these days. It's very easy to say they've won our family's loyalty hands down.

David Murphy

My vehicle buying experience was very good. I have bought 4 vehicles at Casco Bay Ford over the last 9 years. I have experienced great sales people, and their service department is absolutely the best in the business. Knowing that their service department is the best comes from using the other Ford service departments in the area. Their service kingpin, Shawn Randall is an outstanding manager, and nothing flusters him. Unexpected changes to service appointments are a regular occurrence in any service department, Shawn takes them in stride, makes the required changes, and most importantly, keeps the customer happy and rolling. In a previous post, I accused a salesman of being something he isn't. There has been a injustice done, and now I will correct it. Nate Conners is an outstanding salesman, and a valuable friend to many. I owe him, and his many friends and acquaintances that read my post, and apology. David Murphy, Nobleboro, Maine

monique hebert

Great salespeople and great service department.

Sandra Randall

I have been dealing with Casco Bay Ford ever since Shaun Randall went to work there. Shaun is always very professional, friendly and courteous. No matter how busy Shaun is he takes the time to give me his full attention. He sets my appointments around my schedule and the work is always completed in a timely fashion. I never doubt that Shaun will be honest about the work I need done to make my car safe and well maintained without trying to sell me something I do not need. Shaun's friendly and positive demeanor make it a pleasure to do business at Casco Bay. I hope Casco Bay Ford realizes what an asset Shaun is to their company.

Michal Kleinlerer

I have never had a more honest and nice experience at a dealership service department. I always have my cars serviced at the dealership, and even though I drive a Subaru and this is a Ford dealership, the service department has been nothing but a delight. They have never been pushy, never tried to talk me into doing anything, and treat me with respect. As a female, I have always felt at other dealerships that I am being taken advantage of - definitely not here!

Elena Yanez

I have been looking for a new / used vehicle for months ... I was referred to Casco Bay, was told that the service there is the best. I have to admit I have been to many places looking and test drove a lot of vehicles before I ended up at Casco Bay Ford! Very impressed! I was "blessed" with having Ben Seefeldt as my salesman ! He was not your average "pushy" used car salesman ! Ben was super friendly and very helpful ! Looking to purchase a vehicle? You must stop and see what Casco Bay has to offer - you won't be disappointed in the superb service that you will get!

Don Simms

Jay Snyder's knowledge is invaluable in taking the best course of action for any car repairs that have been needed. He always insures that the job will be done right at a fair cost to the customer.

Robert Staffieri

I purchased a 2009 Ford F-150 Platinum Series on April 27. A few weeks later I had an issue with the interior head liner falling down. Contacted the service department and they took care of the problem immediately or so we both thought. About a month later it happened again. I spoke with Anthony in service and brought my truck in for the repair. As it turned out there was a recall on that part which was found by Les Kane. Since they didn't have the part to fix it Anthony rescheduled me for the next morning. He set me up with a loner vehicle even though I was willing to wait. 2 hours later my truck was ready and remains in great condition. The entire service team at Casco Bay ford was exceptional. Anthony went out of his way for me and if this is the type of service you consistently provide customers then I will come back for all my service needs. While I'm at it I wish to include my sales man Ben Martin. If not for him I would not be in this vehicle now. Talk about an all around great experience. The ownership should be happy to have such dedicated employees as Anthony, Ben and Les working for them. By the way, I work in retail as well so I know good service.

John Morrison

Steve was great! He did everything he could make the deal work and get me the truck I wanted! I highly recommend Casco Bay Ford!

Earle Pride

I have been a customer of Casco Bay Ford for more than 30 years. I must now commend the entire dealership for both service and sales as they have been outstanding,I have purchased both new and used vehicles in the past 3 years and was treated in a most professional manner.On two occasions they went beyond what would have been expected which I did really appreciate. I will return from Florida in the spring to get my next new Ford vehicle from Casco Bay Ford.

David Locilento

First time buying at casco bay ford and the people there were great and polite . Thank you again to Greg French for helping us get our new car!!

Jennifer Lainey

I appreciate the "above and beyond" service I always get from Jay Snyder and others at Casco Bay Ford. Having the best customer service is their goal..and they have nailed it. They are always willing to work around customer busy schedules, follow up with informative details and customers are always greeted with a smile. I wouldn't go any where else for service on my vehicles.

David Morissette

I would like to thank Cody McAllister for the great service and making the experience simple. The Staff at Casco Bay Ford is also very helpful and willing to do what it takes to make the deal. Thanks so Much.

Stacy Dostie

I recently purchased a car here and have had nothing but problems with the car. When I bought it, it was very noisy. They tried to tell me it was tire noise until a mechanic rode with me. It turned up being an axle and wheel bearings. The mechanics and service department have been great. The low rating is for the sales department. I hate to say it, but all they care about is making a commission. The cars they tried to put me in were dirty and had issues. One car had been in an accident and the passenger door wouldn't even close correctly. Another car had been in three accidents and they tried to push it off as a great buy! Get your Ford serviced here, but if you want to purchase a car, go somewhere else. You'll be sorry if you don't!

Julie snell

Nate and the Casco Bay team gave exceptional customer service with the purchase of a new truck and resolved a service issue on my other truck that no other dealership could fix! Amazing experience. Highly recommend for Sales and Service! Thank you Casco Bay Ford!

Jane Auchincloss

Great help

Angie Marcotte

Terrible experience, way over-inflated price of purchased car because of trade-in deal, Tom the manager was rude, patronizing and a bully when approached about it. Terrible terrible experiences, will NEVER EVER return.

Jenny R

I leased a 2016 Ford Focus from Casco Bay Ford. Great experience overall and Ben Martin was helpful and knowledgeable! I would recommend Casco Bay Ford and Ben Martin highly!

Michael Schildroth

Refreshingly down to earth people from the front of the building to the back! Thumbs Up, A+++

Michael Anderson

Just bought my brand new 2014 Ford Fusion here from Gregg French. The folks at Casco Bay Ford were by far the most professional, non-pressuring sales staff I have ever had the pleasure of doing business with. Thanks so much for all the help, I love my new car!!

Tyler Anderson

Always a pleasure!

Christina Frantz

Was back home visiting familt and had an issue was our F350. I called them today..Friday and they fit us in and took care of the problem. They were very professional. Special shout out to Cody, Jerod and Seth. I would recommend them..for service anyway.

Corey Brown

I received great value on my trade in, and The negotiations were painless with my salesman Cody McAllister. The whole team at Casco Bay Ford was friendly and respectable and made for the quickest car buying experience I have had yet! I have had my F-250 for two weeks now, and I couldn't be happier!

Tony Partsch

Internet sucked not strong enough

Edward Caron

The guys at the service counter are always friendly and helpful

Tina Wright

We have purchased 11 vehicles here in the last 10 years and have always been treated good. They always go the extra mile to get us the vehicle we want at the price we are willing to pay. We may not be buying for three years but when we do we will definitely continue shopping at Casco Bay Ford.

fdrlq

Amazing service once again! Nate makes Casco Bay the best experience!

T&J Wms

Thank you Izzy for a great car and an easy transaction!

William Miller

Bought a truck which I could not register. They knowingly sold me a truck they did not have a title for. First off this is against the law in Maine. Then when I called for the title everyone acted like it was a surprise. Spoke to the finance guy next day. He said he did not know what happened. Then during same conversation he told me he applied for the title on Monday. So I bought the truck on Tuesday and 6 days later he applied for the title. Very underhanded business practices. I left a message fir the GM to call me. Still no word. Right now the truck is sitting in the drive since it could not be registered and the 14 day plate is expired. They offered me a dealer tag. I said can I tow my food trailer on dealer tag? Answer was well techinacly no you can not. So I asked how am I suppose to operate my business? We will give you a dealer tag was the reply. Once again you just told me I could not tow with dealer tag but you are telling me to tow with dealer tag. Apparently the law doesn't mean anything at Casco Bay Ford. If they don not return my call by Monday they can come get the truck. Selling a truck without the title makes all the documents I signed void.

Jose Delgados

Great friendly place. Welcomes people with open arms.

carolyn kilday

Absolutely fantastic. I am a repeat customer of many, many years for a very good reason. Do I need to say more?!

Loan Tran

This gotta be the worst customer service of the whole Maine. Came in to get a recommendation of buying new car, didn’t dress up that nice and they look at me like i’m a thug. Nobody even bother asked and help me. I walked out right the way. I used to buy a car from them. I guess it’s the worst choice ever.

Everett Parry

Outstanding place to purchase a new or used vehicle there service is second to none.

Mallory Treworgy

Horrible experience. The sales consultant, Gregg French was a jerk. He tried talking me into a car I did not want to buy, and was horribly pushy. The car was several years old, had higher mileage, and actually had marks with paint actually missing on the front bumper. When I mentioned the marks he tried to tell me that it was a used car and used cars have marks on them. I have always purchased used cars and never once bought a car with marks on it. He wouldn't even talk price until I basically agreed to buy the car, and when I later looked at the website price it was listed for WAY over kelley blue book value. He seemed to think my mom and I were idiots and naive and have never bought cars alone before. He told me I wouldn't find the monthly payment range I was looking for, for a car with all the bells and whistles and the low mileage I wanted. Told me I would have to end up paying over $400 a month if I wanted all that in a car. I immediately left and went to Prime Toyota, and had the most pleasant experience where I not only car fully loaded, with lower mileage and 4 years newer than the car Gregg was trying to sell me, but for an even lower monthly payment then I was expecting. I'm only going to Prime from now on.

Bri

I tend to shy away from dealerships because of how pushy the salesmen can be. That being said, I decided to stop in and checkout some of the used inventory that you guys have. I was greeted by Josh Libby, and I haven't viewed dealerships the same since. Josh was incredibly helpful and kind, and he let me look at my own pace. Josh Libby you are the best in the business! An absolutely joyful experience shopping with Josh!

brian hussey

I have been going here for service for about 10 years now. Have had nothing but good experiences. Everyone is helpful and I know when I get my vehicle back I don’t have to worry about any lingering issues, and if there ever were any they would be right on top of fixing it! Recently, I have also purchased my first vehicle in 10 years. It is something I always do not look forward to as there are so many factors that go into buying a car, and I always worry I’m forgetting something. Seth Phillips made purchasing my car a breeze! He worked with my criteria, even when it evolved, answered my questions like a pro! Seth Phillips is patient, as I can be a little long in the pondering over what I want department ( he was stuck with me for half the day). I had nothing but great experiences in an event I usually do not look forward to doing, and left with an awesome Ford Escape! I highly recommend looking Seth Phillips up when interested in a vehicle, as well as going to Casco bay ford, as they have great cars and great service!

Colin Kimball

If you want a car that's going to last go to Toyota

T wayne

Simple oil change. Botched 1)Left oil cap off or loose. Lost on road somewhere down the road . 2) Did not tighten oil filter. Clients had remarked I was leaking fluid in their driveway. Took a while to figure out where the leak was coming from. Ruined a few driveways. Pissed off a few customers. CBF here's a tip. Do the job you were paid to do before you get into what my tires look like or other recommendations. If you had done this you may have had a shot at getting the extra business you were trying to drum up I'd rather go to Prompto.

Debbey French

Great customer service! Gregg has a lot of patience and did a great job simplifying all the different options.

Brenda Reinsborough

I was very pleased with the service I received from Jay Snyder on my recent visit. He was extremely competent and solved my service issue very efficiently and in a timely manner. Great job!

Mark Norton

I had a great experience with my new vehicle

Jerry Adams

Was on a 6 week camping trip and had a brake issue with my truck. This was hands down the best service experience I've ever had. Would recommend this place to anyone

Doug Bruns

I worked with two dealerships while considering the purchase of a new F150. While "the other" dealership immediately stepped up to the plate, they soon lost interest, given my measured inquiries and questions. This was a surprise to me, as it was at this dealership where I purchased my previous truck, as well as where I had all the servicing performed. Casco Bay Ford, on the other hand, never lost site of the goal and my sales rep, Ben Seefeldt, continued to touch base, follow up with me, and send me ideas and suggestions. He was professional and helpful, never pushy or obnoxious. Everyone else at Casco followed suit and overall the experience was terrific.

Donna Stein

Thank you to the service department for being extremely helpful with a truck recall and then an unexpected flat tire. Brendan is fantastic and super helpful.

ed morrison

Vehicles I looked at were priced to high, and salesman could not tell the difference between a Ford focus, and Chevy impala

Ashley York

Had a very pleasant buying experience with Cody Mcallister. Would highly recommend him and the whole Casco Bay Ford team.

Rick F

This was a truly unique experience for us. Courteous and friendly people who allowed us to test drive 3 different vehicles, tailored our payment to fit within our budget and spent extra time( about 45 min.) To set up our sync system and made sure we understood all the information to get the most out of new Expedition THANK YOU NATE CONNORS AND ALL THE THE PERSONNEL AT CASCO BAY FORD.

William Van Twisk

I had our Ranger in for service recently, and received great service AS USUAL. Very speedy too--didn't even have time to grab lunch. We now have two Fords purchased at Casco Bay Ford and are enjoying our new experience with two American cars in the driveway! Imagine that!

Nick Fortin

Great place! Professional and friendly employees! I took my Ford Escape in for repairs and I was astounded with how fast the work was finished and it was the best rate I could find in southern Maine. The entire service department has me a very happy customer. By the way my Ford Escape has never felt better. Great Job Casco Bay Ford! Keep up the good work!

Rodney Braley

Best place around people that work there are down to earth. Really nice people.

Tammy Olson

I have always stayed away from dealerships and my first experience was this one. I found a vehicle online, called to ask price and other questions. He said he would call back in 5. 45 minutes later got a call back. He was very helpful and I drove an hour to go try it out. He met me at the door and lead me to his desk. He went to get the car. As I'm sittng there the salesman next to me is telling his client they're all hungry and some other salesman got to eat this morning he sold a truck out from under him. The vehicle I test drove was nice and had all the features I wanted. Except the exterior and interior colors were putrid. It was the first one I've tried. We got back and he was looking for my Vin on my car because I said I would trade, but only if I get what I'm asking otherwise I'll sell outright. He said the sales manager had to test drive my car and I said no I have to go pick up my kids. He told me it would just be in the parking lot and would be quick. So I passed him my keys. BIG MISTAKE. Do not give anyone at a dealership the keys to your car. The guy went out sat in my car and came back in. My salesman came back with a deal...without my keys. I told him I'm all set with the trade offer and he got up to go talk to manager again and I said well no what time is it I have to go get my kids. I had 9 mins before I had to leave. In the meantime, there's another salesman standing on the inside of the door watching a vehicle drive through and he says "you've got an ugly vehicle!" What a professional place. So then he came back with another offer and asked if I took the liberty of this. I said no I'll have to think about it. So then he got the sales manager and I ask my salesman for my keys. The manager asks me questions and salesman doesn't come back with my keys and I asked him where they are and he says he's getting them, someone at the desk I guess. They stand there trying to talk me into agreeing to purchase the vehicle I tried and I say again it's not exactly what I want. So the manager says to salesman to get me my keys she needs to go get her kiddies. He finally comes back with my keys. They walked me out and I don't plan on walking back in.

tatagain1

Fantastic dealership! Professional, curtious and no pressure! Loving my new Ford Escape!!

Rick Johnson

Willing to help me even though they were completely busy...pointed me to a place that could help me out...thanks guys!

Greg Keeler

Casco Bay Ford was recommended by a family member, which is important enough for us to drive 1.5 hours past countless other dealerships. We had 2 cars in need of replacement and were thinking we would start with one. Neil and the staff at Casco took time to hear about our situation and worked hard to get us the 2 cars we ultimately wanted, that day. There was never any pressure and the experience was excellent.

dylan libby

Get service there regularly for my company that I work for and I use them for my personal vehicle. Fair prices. Quick work. Brandon in service is excellent and deserves a raise. He is the main reason I use this company.

Peter Rajaniemi

Easiest purchase I have ever made.

bill walak

I called to Casco Bay Ford to verify a price of a truck that was listed on the internet included the snowplow it was pictured with. I was reassured twice verbally that this was in fact the correct price for this truck/plow package. I was told "come right down and we can talk" After an hour drive on my only day off and after a test drive I was told that the truck/plow was actually more then $6000 of what was listed on the Internet and verified over the phone twice but "let's talk and work out a deal" These people will say anything to get you through the door and then they will try to trap you into "working out a deal" these people are all crooks and a big waste of time.

J

This review goes out to the service department specifically. Jim and Buzz over in service are the best. It's rare to find that old fashion customer service these days. I'm talking about the men and women of our older generations who go above and beyond our modern standards of service. These individuals were raised in a time and place where you did the job right and you did it with pride. I dropped my truck off to have an alignment issue looked at. These guys got it in the same day, figured out the problem, they were honest about what needed fixing and what didn't, got it done and got it back to me the next morning. Truck was in much better shape, ran straight and smooth, but shortly after the truck was in my possession, I realized the steering wheel was ever so slightly off center. I didn't even call to make a comment about it, Jim called me to see if I was happy with the work. I mentioned the steering wheel and he jumped on the phone to get my truck back in to have it fixed. Dropped it off in the a.m. got it back by noon. These guys even offered to drop my truck off for me at work. The best part was learning almost everyone in your service department is a fellow Mason. Very proud and happy brother here. Keep doing what you do. You guys found yourself a loyal customer. I will forever come to Casco Bay Ford for all my service work on my trucks.

Lisa Jenkins

Thank you for the great service you provided us Dylan DeConzo, You and the rest of the team went above and beyond our expectations and we left very happy with our car! You made this an enjoyable experience for us, we loved your enthusiasm and humor and will definitely recommend you to all our friends and family. Thanks again, David and Lisa Jenkins

Dino Drakiotes

The used car we went to look at was totally misrepresented and not worth the 3 hour drive. Stay away.

Amanda Bouffard

I recently bought a vehicle through Casco Bay and was very impressed with the sales and service departments. Gregg French was my sales person and I truly feel like he went above and beyond to get me into the vehicle I wanted. He really took the time to make me happy and make my car buying experience one to never forget. I look forward to my first oil change :)

jennifer marquis

Fun and always friendly and able to ‘do the deal’ you need!!

Adam Archer

I want to thank everyone at Casco Bay Ford for their help in putting me into my 2017 F350 Super Duty. Big shout out to Izzy, Jeff, and Ben thank you for taking care of me. Looking to the future.

Stephen Johnson

We bought a truck from Casco Bay Ford a few months ago and had a great experience working with Seth Phillips. Since the experience went so well, we went back and bought another truck and had the same great experience and received a great price for being a loyal customer.

Merri Rajaniemi

Very friendly, knowledgeable, and respectful sales personnel!

David Babb

I came a long with a friend while she shopped for cars recently and we ended up at Casco Bay Ford. The experience finding and driving the car was fine, just like any other dealership. It was once inside that things turned sour. Sitting at the salesman's desk as he was up and about talking to the desk is where we could here an older gentleman spewing some of the most foul language and disgusting comments about various things including the customers in the show room!! Guys, just because you have a little ipod speaker playing does not turn the managers desk, that is only a few feet away from customers, into a cone of silence. We can here you. To make things worse, the guy with the foul mouth "Buzz", walks over and tries to convince us to buy a car. No thanks. Will never ever come back here.

Tim Reidman

Sean and Jay found time very quickly to address a large nail in my tire. I called, showed up 5 minutes later, and within 20 minutes the nail was gone and the tire was plugged. Thanks!

Edwin Hills

On vacation from Colorado pulling a 5th wheel trailer when a check engine light appeared. Brunswick Ford's computers were down so they could not help. Rowe Ford service was useless, not answering the phone for hours and never calling back after I left numerous messages. Kody at Casco Bay Ford was superb! Got my truck in an hour after calling. Outstanding service!

Erin Vaillancourt

2 STARS. Dealership gets 1 star for friendly staff and 1 star for being located next to Days famous lobster shack, this was the highlight of my trip. They lose 3 stars for stealing deposits that don't belong to them, a clueless owner that can't get his suit properly tailored and a finance manager who only makes money on stolen deposits. Please note: this dealership stole $500 from my family and I. I came to this location to purchase a 2015 GMC Sierra crew cab, all terrain edition truck. This dealership is 89 miles from me but the truck seemed like a good price. First off, the salesman lied about features in the vehicle. I was told it had a.line-x liner in the bed. False, it was a rubber Matt that barely covered the bottom. This is something the could have saved me a trip. I did still want the truck however if I could get it slightly cheaper to make up for the price of a bed liner. We came to an agreement on price, pending if I could get the right interest rate. My bank couldn't settle on the details because of the amount of the loan so I didn't settle. After requesting the deposit back I was repeatedly ignored and had to file a claim with my bank. Do not trust the weird guy with a 70s hairstyle and an untailored cheap suit or his finance manager. "We don't make money off stealing deposits" were his exact words when I asked why he needed a deposit...... clearly.

Ben Campbell

Chose to drive 2 1/2 hours to Casco Bay Ford and bypass other close Ford dealerships. The deciding factor was customer service and feeling appreciated. I dealt with Lou and Steven Mills and Jeff McFarrren but also received help from other sales reps. Very friendly and willing to work with you. Highly recommended. I will be conducting my future business with Casco Bay Ford!

larry gusto

Yeah, same old school car dealership. Misrepresentation to get you in the showroom.

J.T Delgado

Awesome Diesel Technicians

Andrea Larsen

The service at Casco Bay Ford has been consistently excellent. They are customer focused: appointments are easy to setup, service is provided on time, courtesy rides provided if you can't wait. If you can wait, they have a nice waiting area with amenities. The staff is helpful and courteous. The service provided is quality; I trust the service done is what my car needs.

John Flaniken

I have decided to let Casco Bay Ford handle my vehicle service as long as I am satisfied with it. The service Service has been good so far with friendly service managers. This last time, I had an appointment and told them I would wait in the waiting room. I did not have to wait an unreasonable length of time. At the beginning of the snow season, I was disappointed that they could not find studded snow tires, which I was able to get from another local tire dealer. I like my Escape, but I really did not enjoy the strong arm sales tactics. If I had not wanted the particular vehicle, I would have gone elsewhere. With their "shell game," l think I wound up paying the sticker price, despite all of the "discounts" and "credits."

Susan Howard

While trailering our boat down the Maine coast en route to Massachusetts, we had problems with our truck and stopped in at Casco Bay Ford. When the problems turned out to be too expensive to fix, they found the perfect solution for us - and within a few hours we were the happy owners of a new used vehicle and were on the road again, on our way home. Everyone there was incredibly helpful - the service people were excellent, and everyone in the sales department went out of their way to offer just what we needed, We would return in a minute!

Katelyn Warren

I recently bought a vehicle from Casco Bay Ford and had the privilege of working with Dylan! Buying a car can be very stressful and draining but Dylan took it upon himself to help me every step of the way. He bent over backwards for me and I drove away one happy lady in my new car. If you are in the market for a new vehicle, go see Dylan! He will take care of you %100!

Steven Knight

The team at Casco Bay Ford worked very hard to accommodate a unique need I had in buying a new truck for fifth wheel towing and with a camping trip a couple of days away. In the end, I was treated very well, got a very fair deal and saw the sales team (Seth Philips) in particular worked very hard all day to accommodate me.

Taylor DeConzo

Just wanted to say thank you to Dylan for helping me when I came in. It was nice to not be "forced" into buying something. But to actually get helpful information on what I was looking at. I will definitely be back!

William Chandler

As always the service department gives great service. I can call in the morning and get in for service almost anytime. They give me a ride back to work so I can do what I do while they take care of my vehicle. I've purchase most of my vehicles from them over the last 20 years. It's nice to have a company that I trust take care of my vehicles.

Amy Irish

John and Cody were awesome - easiest car buying experience I've had. It was clear they wanted to get me in the right car at a price that would work for me - with no high-pressure sales tactics that you often encounter when car shopping! Will be back for future cars!

Camila Paiva

I can always count on a pleasant experience at Casco Bay Ford. Dylan Deconzo did a great job working with me to make sure I found the best vehicle that fit all of my needs. He is very efficient, considerate and has a high quality of knowledge regarding all of their vehicles. I would absolutely recommend seeing Dylan Deconzo at Casco Bay Ford for your next vehicle purchase!

Drew Lupardo

Dylan Deconzo was great help purchasing my new Explorer, I highly recommend going in to work with him!

Ginger Lee

I am homless and they gave me clothes they r careing people l love the people there

Joy Gray

The people here actually work with you and seem interested in getting your business. So much better than the indifference we met at other dealers. Highly recommended.

Ken Glanton

Went in and was impressed by the selection. Staff was friendly and knowledgeable. Their associate, Gregg, genuinely cared about placing me in the vehicle that was right for me. He even informed me that I can even have cars that fit my need shipped from other ford dealerships if need be. Left with a new ford and couldn't be happier! Would highly recommend.

Darren Hurlburt

Jay and the Service Department at Casco Bay Ford always provide the best customer service around. It's worth it for me to drive a little extra to ensure courteous and professional care every visit.

Sydney Choate

Love my car, Ben was great when I bought it and Anthony Hessert in service is wonderful every time I need help!

Clarence Vandeymark

Very fast and respectable to their customers totally recommend anyone to buy a vehicle threw them

Cory Mills

Overall I had a great experience working with Casco Bay Ford. The truck was as advertised and clean as a whistle. Our salesperson Izzy Anzaldua, BDC manager Lou Couture, and the Business manager Jeff McFarren were all very attentive and friendly. I didn’t feel pressured and at the end of the day I feel I got a good price. To top everything off they were able to cut my banks interest rate basically in half by using their financing!! Izzy also came to our house to sign all the paperwork and then they delivered the truck to me over an hour away! I would highly recommend Casco Bay Ford to my friends and family without any hesitation!

Brittney Barr

Great Experience with friendly staff. Gregg French helped me buy exactly what I wanted!

Jim Kent

They are happy to sell you a car, but do not want to reimburse for extended warranty when you trade that car.

Bruce Peter Morin

Driving from northern Maine to Connecticut, my Ford Escape developed an issue and needed service to complete the trip. These guys took us in and got us back on the road withen a few hours. Thanks guys for your help and quick turn around time!

Rebel Bolton

First I went to test drive just a car that got good gas mileage. Test drove a Focus and they Thad to put air in the tire before we left. Decided to lease that car, had to put gas in the tire before giving it to me so I said there’s something wrong with the tire they wouldn’t replace it. Just had a car with a tire that leaked air through my entire lease. After having th car for a short time I mentioned there was something wrong with my transmission and they brought it in for a software update that actually made it worse. They refused to do anything else about it. I kept the car for the entire lease, returned it at the end and now they’ve reported the car as repoed on my credit report so I cannot go purchase a car at another dealer. I have no idea how that is possible.

Bob The Biker

I needed a new water pump. Although they were extremely busy, they're going to get my truck repaired and back to me Monday. I had it towed there Saturday afternoon.

Gloria

Had a great experience. Dylan Deconzo helped me decide and gave me many options. I will deff recommend Casco Bay and Dylan to anyone I know looking for a vehicle. Thanks so much!!!

Anthony McDonald

The first day we went to look at a vehicle the keys were nowhere to be found so we could not test drive. Left contact info herd nothing. I had to call and schedule a test drive left work early got a baby sitter we were planing on making an offer so my wife came. We arrive on or near time, turns out they sold the car hours earlier. Having delt with other dealers in the area I would have to say there service was by far the worst. Don't waste your time!

Tiffany Harrison

Terrible service, won't stand by their vehicles and lie to make a sale. DON'T GO HERE!!!

Bob

Very helpful. Will try to help you if on the road. Over 25 years, they have helped me a lot , even though I am from out of town. If I lived near, I would buy a Ford. Thanks folks for your help today.

James Rouse

My wife and I purchased a used vehicle a few days ago. Rob Tracy was awesome. He listened to our criteria and budget limits, Rob showed us 3 vehicles that fit our needs. He was extremely knowledgeable on all 3 . Rob is an asset to Casco Bay Ford. The dealership also bent over backwards to help us achieve our budget limits right to the dollar. Great buying experience 2nd time around and as stress free as any buying experience could be. Thanks Rob. J.P.

Heather Barrow

We have been searching for a Cadillac Escalade for several months. When I saw this one at Casco Bay Ford, Josh Libby, went above and beyond to accommodate us. I have purchased vehicles at many dealerships and have NEVER had as great of an experience as we have with Casco Bay Ford, Josh and Mr. Buzz!!!! THANK YOU SO MUCH!!! YOU GUYS ROCK!!!!

Aimee Leighton

I was hit by an uninsured driver at the beginning of the month so was left without a vehicle. Went into Casco Bay Ford because I had heard good things from so many people. We were helped by Dylan who was fantastic! I was not happy about getting a new car because I still wanted my old car, but he was very patient and let me test drive almost every model they had on the lot. Finally decided to lease a 2017 Ford Fusion. With all the insurance and bank confusion with my previous car, Casco Bay Ford made the process extremely easy and painless, as well as gave me a great deal on my car! I am extremely happy, so happy in fact we went back two weeks later and my boyfriend got a truck from Dylan! Highly recommend!

Don Lemont

Great please to buy a car no hassle at all

Ricki Avant

Consistently honest, reliable, efficient, friendly, considerate, fair priced Service department. They tell you if somebody else can do it better, and also provide a shuttle. What more could you ask for?

Mike Smith

Jay and Shawn in service are great and easy to work with! They want what's best for me and the reliability of my vehicle! Both are great service advisors and easy to get along with. Both are extremely knowledgeable and willing to do what is best for me and my car. I trust Casco Bay Ford completely. I would not bring my 2013 Fored Focus anywhere else for service.

James Nutt

if I could give 10 stars I would. Josh treated us like real people, not just a customer. He was very helpful with all our needs. I will go back to them for another car if we ever need one.

Hai Nguyen

Patrick was a great sales rep for CBF. We just didn't have an agreeable wife to go ahead on the deal at that moment. But will definitely be coming back. Jeff the owner came out to say hi and was as friendly. Definitely recommend this dealership over all else.

Jack Smail

Izzie is a joy to work with! He knows me and we have a good relationship as sales - customer and he's a good honest person

Kelly Pschirrer

Jay and Shawn in service are fantastic! Personable, extremely knowledgeable and always willing to do whatever it takes to serve their customers. I trust Casco Bay Ford completely. I will not even consider buying a new vehicle or getting service anywhere else.

whousay Iam

these guys could not sell ink to a newspaper company, just kidding get your Ford at Casco Bay, tell the Just Moore sent you

William Getz

Casco Bay Ford, was very very through with the inspection. The service manager showed me the problems and explained the options. I felt that the decision was mine to maintain my vehicle. They showed me the worn parts and explained the options. I feel confident in their maintenance of my truck

Dwayne Taylor

Good Staff, Very Friendly.

Scott Kingsley

Best experience I've had in 30 years of buying cars. The entire team were friendly, not pushy, and I felt like family. Gregg French was awesome and was the salesman. The car was just what I was looking for and they gave me a very fair price on my tradein. The driver delivered it to me an hour away with all the paperwork. I drove the new car away and he drove my tradein back. They exceeded my expectations and I told them to call me in a couple of years when I will be looking to trade this one in again. I would recommend them to family, they were that good. Scott Kingsley

Al Swanson

As always, my experience at Casco Bay Ford was excellent! Thank you Dan for a true professional team. Best, C A Swanson A. Swanson

Ben Grant

Big thanks to the folks at Casco Bay Ford, and especially my salesman Greg. Very professional, made the whole experience very easy, and able to meet me where I needed to be on price. I highly recommend anyone looking for a new car to check out CBF.

Bryan J

Working with Izzy and Lou is a great experience each time. They truly care about the customer and making sure everything is just right.

Roxanne Wheeler

As always CBF is dependable, courteous, and prompt. I love Smitty and crew with the shuttle. Thanks CBF!

Chris Richard

To: Casco Bay Ford General Manager I am writing you this email to inform you that you have some of the best employees working for you. Last Saturday myself and three of my friend were heading up from Rhode Island to the West Forks for a hunting trip. Unfortunately, about three hours into the trip we started to have trouble with our vehicle and it went into a safety mode. While debating on what to do and the snow coming down hard we saw your dealer sign from the highway and figured we’d give it a shot. After taking the next exit and pulling up to the service door, which had posted service Mon-Fri , we thought that we’re screwed. Fortunately, the door was open and there was someone at the cashiers desk (Kaila). We explained our situation, and asked her if there was anyone available to possibly run an error code check on our vehicle to see the severity of the issue. At this point, she was able to ask Shaun Randall if he could help us out. Shaun was able to run the code and came to the conclusion that the truck needed a new throttle body. He then searched for the part, but not only at the dealership but elsewhere as well in case it wasn’t in stock. He was able to locate the part and let us know that he would be able take the truck right in and have his guys start working on it. We were baffled. We couldn’t believe that this trip wasn’t going to be a wash. From there things got even better; Kaila was able to get Gregg to give us a ride to and from Pats Pizza while the vehicle was being worked on. In no time, we were back on the road heading up to the West Forks for our hunting trip. We could believe the genuine personal attention that your employees gave us. They treated us like we were family, yet they had never meet us in their lives. In today’s world of selfishness and a ME generation it was nice to know that there are still good people out there. Our hats our off to Shaun , Kaila and Gregg for making a disaster turn into a great memory. Sincerely, Chris Richard

Nicole Laws

Great! Gregg French is an excellent salesman. I had a great experience and got exactly what i wanted for the ideal price. Never a disappointment at Casco boy!

Rich Taylor

It may be a few minutes "out of the way" but the time I saved in the process was well worth the drive away from Saco/Westbrook to Yarmouth!!!! Go see Rob and Jeff (the paperwork guy) The whole atmosphere is different. You can tell they are a close knit group of people and the process is very transparent

Robert Dyer

I have been a customer of Casco Bay Ford for several years now. I originally purchased a New Ford Focus there in 2014. My experience buying my car there, and the excellent service I received over the past few years, led me to return. I recently traded my Focus in for a 2018 Ford Escape. I really can't say enough about these guys; They are always Friendly, Personable, and listen to what you are looking for in a vehicle. I don't have the best credit, but They really worked with me, and for me, to get me into the vehicle I wanted. I will definitely return to Casco Bay Ford for my next vehicle, as well.

Jeremy DeWeese

Where do I start....well, my first trip into the dealership ended just as fast as it started. I was looking at a used ford explorer, and was quickly told that the vehicle was on an overnight test drive, and wouldn't be back until that afternoon. Well...afternoon turned into a day, with no return call. Turns out...that vehicle was actually on the lot, but the sale representative was holding the vehicle for someone else (I have owned several explorers, so I would have purchased that vehicle same day...such is life). I inquired about another vehicle, and came in for a test drive. Everyone deserves a second chance. Well, I was offered a number, due to my poor experience, that was a best and final, and put them 'up against the wall' for pricing. Still, the number wasn't what I was looking for, so I passed on the vehicle. During the weekend, I went back to look at their inventory, just checking to see what might have come in on trade, and what did I see...the same explorer now listed at my 'exclusive' price. Trust me, I understand pricing, profit, etc...they can only sell a car for what they can sell a car for, but there is no need to lie to me. There is no need to waste my time, especially given my experience from the first visit. They went from potentially selling me a different explorer, to not receiving my business at all. The dealership may preach family owned, family oriented, but they are just like any other car dealership in the area...they only reason they received one star was the second sale agent I dealt with. Very nice, and professional.

Walt Shorey

The usual great service.

Nicole Lilly

Having never bought a new vehicle I was apprehensive to go to a dealership. I heard good things about Casco Bay Ford and decided to stop in. Greg French met my boyfriend and I with a handshake and proceeded to learn our names and a little about us. He was upfront and honest with us and very friendly. He helped me find the perfect Ford Edge! I never thought about leasing, but he explained it to us and I am very happy with the decision I made! I have recommended Casco Bay Ford to my family and friends and Gregg French is the guy to ask for!

Janice Jarrett

We have been customers of Casco Bay Ford for over 40 years. Jason Snyder in the Service Department is knowledgeable, helpful, professional and friendly. Have known Jay for many years and completely trust him that our vehicles are safe and well maintained. The other members of the service department have also provided excellent service.

Renee Tardiff

Everyone was very down to earth and personable. From the moment I met Seth, he was such a pleasure. He worked on getting my trade in and the Ford Escape I wanted to the price I was asking for. We also had a great time chatting :) I love my new ride! I will always recommend him! Gregg was also great to work with for financing. Everything was explained thoroughly and I left feeling confident with my purchase. Thank you Casco Bay Ford!

Katie Von Haden

AMAZING! These guys are the best. They helped me when I was in need and went above and beyond with service and professionalism! Love them!!

Nancy Lamson

We've purchased lots of vehicles there over the years. Gave always had friendly salesman. We use their service department for vehicle maintenance. They are knowledgeable and quick to help you.

Steve Hanson

Wish I could say I'm a happy customer, but I'm not, so here goes: I drove to Maine this past weekend from CT. to help my parents find a nice used car and checking websites I find a 2014 Lincoln at Casco Bay Ford, so Monday morning I drive a hour over to see the car and found it on jack stands with the wheels removed. I was told by Gregg the wheels had some scratches and out for repair, and the wheels would be back on the car Tue. morning, so I set an appointment up at noon Tue. with Gregg to have my parents see and drive the Lincoln, it was perfect for them and I would have been proud to see them own it, also My Mom called before they left Tue. morning and said they were leaving to come over as they are driving over to the dealership another salesman sells the car to another cash customer. so my parents (which are 80 years old) drive in and was told sorry the car was just sold, my parents were told at that time we should have left a deposit on Monday to hold it, which I could have done since I had 2K on me, but who the hell is going leaving a deposit on a car sitting in the air on jack stands with the wheels and tires off! I couldn't even sit in it, they wasted my time on Monday and my parent time on Tue. NOT GOOD BUSINESS!!!! I'm not a tire kicker. I have bought 12 new Ford vehicles over the last 30 years including my new F350 and own many vintages Fords...I really wanted to buy this car for my parents!

MrJimmy TheWimmy

I received a a “Bonus Slots” in the mail which was a way for Casco Bay Ford to attract new customers by pretending they might win something. I drove up from Portland to redeem my “Bonus Slots” and a person a suppose was the owner of the dealership because the way he sounded and acted was very authoritative and passive aggressive, which made me very uncomfortable. He demanded everyone that was in line to fill out a form which then they will be able to redeem their “Bonus Slots” and everyone that redeemed their Slots won $2, including myself. I heard great things from this dealership, which I wouldn’t mind buying a possible Ford from them in the future, but from the expierence I had with “supposed owner” I will NEVER buy, recommend, or visit this dealer or any other Ford dealerships. I know they will lose a lot of new customer with this slow event they’re hosting.

Kelly Sink

EDIT: I wish to revise my review with an update. A couple of days after we took the truck home, we noticed that there was a major problem. We got the wrong axle ratio and wouldn’t be able to tow our 5th wheel trailer with this new and quite expensive vehicle we just purchased. We felt sick! But when we went back, the folks at Casco Bay Ford bent over backwards to make things right and find us another vehicle that would meet our needs. I don’t know if every dealership would have done what they did. Despite the hiccups, I feel overall very positive about our experience, and chalk up my interaction with the business manager to a misunderstanding. I think they do what they can to be customer-oriented, and when mistakes are made, they strive to make it right. I just bought a new F250 from Casco Bay Ford. Izzy was great to work with. He patiently answered all of our questions and did his best to find us exactly what we were looking for without pushing us too hard in any one direction. HOWEVER, after we made the deal, I began to wonder if I had taken the best financing option. I had no paperwork with numbers on it, so I came back to ask them to explain to me how the finance option I chose was better than the alternative. At this point, the business manager became very impatient and patronizing to me instead of showing me how the numbers worked. I left feeling angry and belittled.

Barbara Walton

We came in late in the day after car shopping in Portland and were given the best deal we'd had all day. Gregg French was helpful and we upgraded from a Ford Fiesta to Ford Focus which we like very much. Kudos to Casco Bay Ford!

Carolanne Blake

Awesome customer service!!!