Reviews of Berlin City Nissan of Portland (Car Concessionaire)

Micki Meggison

Just bought a 2014 Rogue - what a car! Jamie was exceptionally helpful and patient with my questions and multiple test drives, and spent all the time I needed to become familiar with the features and capabilities of the car at pick-up. (I also love his sense of humor!) Ricky made heroic efforts to find exactly the trim package and colors I wanted most - thanks again, Ricky! Tom also was very patient with explanations of financing options, warranty options, and other products, and made it worth my while to purchase an extended warranty. I appreciated his honesty, real-life examples, and up-front approach. All in all, an excellent experience that I would repeat!

Skyler Sanford

I bought my first car from Berlin City Nissan. Absolutely, hands down, a WONDERFUL experience. I can't say enough about these guys. Eric was my sales guy and was honest, so easy to work with, and really wanted the best for me as a customer. It didn't stop there though. Tom, my Finance Manager, was so truthful, upfront, and really worked wonders to make sure my experience was everything I had hoped. Every person involved in the car buying process really works to give you the best deal possible, with no hidden agendas, and are really a great group of people. Berlin City Nissan is AWESOME!

Sam Hull

I bought a new 2013 Maxima SV from Berlin City last May and yesterday brought my car in for the first 3,750 mile checkup. I had received several timely reminder notices for my 9:00 AM appointment but decided to bring it in early at 8:00 AM since I had a busy day ahead. Upon arrival, the Service Desk guy warned me that my booking time was at 9 but said they would do everything they could to "slip me in early." I was therefore very pleasantly surprised at 8:45 AM when they came into the comfortable waiting area where I had settled in, fully expecting a 2 hour wait, and told me my car was all serviced, cleaned up and waiting outside for me! Good job, guys!

Damien Green

Very knowledgeable excellent customer service

Peter Grant

My wife finally put enough miles on her new Versa to have it's first service done. I was able to schedule the appt for the next day which was very convenient. I was also offered a ride while the service was being done which was appreciated but not necessary as it only took 45 minutes or so, great service! We had paid for some sort of paint protection when we bought the car so I asked them to look at a door ding. They forgot to do that so I reminded them. They looked at it and said that someone would call me to set something up with their "paint guy" but I have not heard anything yet. I'll call later this week if I don't hear from them.

Bryan Walker

Brought my 2013 Nissan Rogue in for its first oil change. Car was ready in the timeframe they promised. They answered the questions I had and washed the car for me! Great service.

Laurie Draper

Everyone is always very helpful and courteous. I feel they go the extra mile in customer service

Heather Worcester

I love my new 2012 Nissan Sentra, it's great on gas and drives great. I get all my car services at Nissan and always receive the best customer service imaginable! I would definitely recommend them to anybody looking for a new car. I also just had a them help me out with a dent in my car and they were so accommodating and it was so cheap, I was so relieved!!

Taeseob Cho

Their service totally sucks. I recommend Nissan in Saco.

Miranda Brannigan

Bought my very first NEW car from Berlin City Nissan and from the beginning my experience was A+. I since have been treated like gold. Everyone I have come in contact with has been helpful, understanding, and will get whatever I need. The customer service is the best of any business I have spent my money with, and that is VERY hard to find theses days. Im never rushed or pushed into anything and I appreciate that! Plus I love my car! I will buy from Berlin City Nissan from here on out and I decided that because of the customer service. Thanks! .... Jaime and Scott.... the best!

Candace Fleury

Helpful, polite and organized staff. Reliable service for your Nissan needs

Jennifer Whynot

I went in for a recall and the service advisor Bryan Conley was professional, friendly and was able to quote a time frame that the car would be done in and followed through with that! The waiting room was clean and modern and I appreciated the food and beverage provided as well.

Rob Page

There's a good group of guys at Berlin City. They did whatever they could to get me into the car I wanted, put up with my difficult mother, took care of any issues with the vehicle that prevented it from being 100%, and made me feel like they were interested in my sale. I mean, of course they are, they work on commission, but I wasn't just a number. I had the worst credit on the planet, needed a cosigner and when that didn't work, they went the extra mile and pulled out a different tactic that got me in my Mustang. Jamie Doucette is a good, patient and pleasant dude to do business with, and he made me feel like inviting him to grab a beer after the sale. Genuine people, good vehicles and great service. Also - Jerry, the shuttle driver was good company. He enjoys his job and the people and it shows. Thanks guys.

Tabitha Pike

My normal service advisor was on vacation but the one who helped me ( Chae Hrom) was very helpful courteous and friendly.

Sharie Peacock

I called this morning to schedule an appointment for Nissan service. I was on hold for 27 minutes, got tired of waiting, and hung up. I called back and an automated voice said that person can't be reached. I again hung up and called a third time and spoke with an operator. I told her about my frustrating experience this morning and she simply asked, "Nissan or Honda?" and transferred me without a word. No apology was offered. I am very disappointed in my experience this morning.

Tim Berry

Its a 3269 mile drive from my house to this dealership across the Atlantic ocean. I make all that effort to go there apparently and then get terrible service. They never did get all that sea water out of the trunk.

Scott Duquette

Nick Gys was great to work with. Friendly, personable and made my whole buying experience super easy. It didn't feel like a was buying from a salesman but rather it was like a friend was helping me pick out a car.

Kasey Newman

Just bought my first car from here today and had an amazing experience! The staff was super helpful, kind, and went above and beyond my expectations!

Tiffany GreenLarsen

Very friendly sales staff. Best experience I ever had at a dealership.

Steve Allen

Great service. Great people

Ellie Corey

I had a wonderful experience purchasing my new vehicle at Berlin City! The staff was so attentive to what I needed for a car. They listened to me and found me the perfect vehicle. All of the personnel were friendly and not "pushy". I can honestly say I enjoyed my experience! I want to recognize my sales team including Jamie and "RickyBobby". They truly made the entire process fun! I highly recommend Berlin City to anyone who is looking for a car.

Roy Gedat

Great dealership

Haley Craft03818

Great service.. willing to work with you. I love my new car

Mary-Margaret Ney

I just bought my second Nissan Altima (2013) at Berlin City. Both times it's been a great buying experience. They have worked hard to get me the deal that I needed. Kudos to Chris Tarr and the management team for this round. The service department has been great, too. I highly recommend this dealership.

Patrick Robinson

This was the epitome of excellent customer service. When renting a car on vacation, (through the Toro app) My wife and I threw many wrenches and they adapted with ease and perfection. Very pleased with my service and experience with this team. Aleks was personable and my main contact through this experience. You don't come across company representatives like him often. His passion for Nissan showed and he made many extra efforts to make my anniversary trip as smooth as possible. Five star service.

Travis McCutcheon

I had scheduled online but apparently it failed to register properly. Nonetheless, the service manager managed to get me in and was finished more quickly than my experiences elsewhere.

Vanessa Leavitt

Amazing sales man, Brian Doyle. Friendly, knowledgeable, HONEST, and funny. Best car buying experience I’ve ever had. Love my new Nissan Rouge. Thank you!

Justin Cialfi

Berlin City Nissan of Portland is a diamond in the rough. It’s a truly incredible operation they’re running over there. If you are at all interested in a Nissan, or even if you haven’t yet considered one for that matter, trust you will be thankful for spending your time with the fantastic crew here. For once, an auto-dealership that genuinely cares about its customers and their wallets! Go see for yourself, I’m thrilled I did :)

Joe Rizza

I brought my car to a local repair shop and they advised me that it would take several hours to figure out why my Altima's service light was on. They wanted to dye the engine and figure out where the exhaust might be leaking. I brought it in to Berlin City Nissan and they figured out the issue in 15 minutes, then offered to replace the defective part while I waited. I remoted into my office through my laptop and was able to work in the comfortable waiting area for the hour my car was being repaired-and the coffee was better than being at my office! I told my boss I'd be working from Berlin City Nissan from now on.

Ashton White

Berlin City Nissan of Portland, the smartest decision you’ll ever make. Staff is hard working and personable. They really do make the whole buying/leasing experience super EASY. Financing is cake. Vehicle options are endless. Tell them what you like and if they don’t have one on the lot they can use their massive network of business partners to bring the right car to you. Google reviews don’t lie. Just look at everyone’s positive experience.

Joe Miliano

As usual, I had another great experience with the Berlin City service dept. The staff are friendly and competent, and the waiting area and shuttle service are excellent. My only complaint is the labor costs, but that's the same at any dealership. The upside of that is the increased expertise of the staff, which makes up for the costs. Thanks Berlin City!

Joanne Allard

Need a great helpful salesman...ask for Eric B!. Clean facility, nice area to wait while they take care of your car.

Nathaniel Koonce

Berlin City is the place to go for Nissan leases. Eric Burnheimer is not only an excellent and knowledgeable salesman, but a really decent person, besides. We worked with both of the managers, Tom and Chris, who both showed extraordinary levels of kindness and patience in answering all of our questions about the leasing process, and did everything they possibly could to make us understand and feel comfortable with our decision. Our finance guy (sorry--forgot his name!) likes The Office--enough said! All around, a really great experience with a really great group of people.

Abhi Abhilash

Vehicle: 2017 Nissan Maxima Purchase Date: May-2017. I have no complaints until now with Berlin City of Nissan, South Portland. @Tom Haynes, @Eric Burnheimer these two people really helped me in buying the vehicle. As promised, they got me a vehicle of my exterior and interior color choice with what ever price I have negotiated. People are really polite and greet me very well when ever I stop by. I don't know about others, but I would recommend buying vehicle from Berlin City of Nissan, South Portland. Thanks guys! Good job.

Mary Klement

Excellent and professional service. Online scheduling makes life easy and there's a shuttle to and from work if you can't wait. Thanks always!

Louann Callahan

I think they’re professional and the staff and service center are excellent! Martin Eldert was my service advisor. He’s excellent!! He deserves a raise up!

Harold Hanscome

Very satisfied with my purchase

Anne B

Needed a quick oil change for my new "used" Toyota. Couldn't remove filter cap to do it on my own. Berlin comped the oil change, shuttled me to work and back and fixed the cap so that I could remove it in the future. Great customer service, thank you!!

Michelle Noke

Would not recommend Andrew for a salesman. He's as slimy as them come for auto salesmen. He drove 2 and a half hours, paid $30 in tolls, paid $100 for a sitter for the day, went through a half tank of gas for him to tell us what we wanted wasn't even close to possible. This was a huge let down since he assured me that it was possible as I told him several times through email where we were coming from and what we could afford. I would recommend this place but not the salesman.

Sara Giovanna Fitzgerald

I was having some trouble with my power steering system and they took right care of it for me. The vehicle I bought from them is perfect for me and my family. Overall, Excellent.

Andrew Baker

These guys rent their service vehicles on Turo! Indeed, they're still figuring it out and ironing a few little bumps but overall it was an excellent experience and a great way to avoid dealing with these idiots at the counter at the airport.

ALEX PETERS

Day # 1... I had my 2017 Nissan Titan towed in for service due to acceleration with no additional pressure applied to the gas pedal - 70mph to 90mph very fast, and with no warning. Unsafe! Day # 2... I stopped into the service department and explained that I would like the issue fixed, and to have a loaner during that time - they do not provide a loaner until after diagnosis. A.fee hours later I hadn't heard anything from them, so I called.. I was told nothing is wrong with my car. Ok.. whatever.. they couldn't duplicate the issue - understood. Day # 3... I was leaving work after picking up the truck, and what happens when leaving the parking lot? Sudden acceleration of an extra 5-10mph. I email the dealer - the response I receive from Kevin St. Jock is that I am welcome to drop it off and pick up a loaner during diagnosis if I would pay 35ish dollars per day for it. I refuse to pay for a loaner on a car with 9k miles on it that is causing extreme safety concerns. Day # 4... I call a different Nissan dealership - Charlies Nissan of Augusta. They approved a loaner at no charge to me. I drove my unsafe vehicle an hour north of my home - to be told when I arrive that they cannot provide a loaner as I was under 21 years of age. I did not need to be 21 to purchase your 30 thousand dollar vehicle, but I must be in order to get it repaired? Hmm. Day # 5... no news Day # 6 and 7, nothing... not a single word. Day # 8... Nissan sends a survey.. How was your most recent service experience? I answer - HONESTLY. I get email not too long later from the service advisor, Kevin St. Jock, requesting that I call him - I explained that I work, and had an very busy week ahead of me - I was told that Kevin doesn't have time to email me. I explained that I apologize but I was at work - I truly did not have time to talk on the phone. Kevin's response, again was to ask that I call him directly on his cell phone. I explained I did not have the time in my day to talk on the phone, and if he had new information to please email me.... nope.. the response was that he felt the conversation he needed to have with me must be said in person or on his cell phone - my guess - to avoid documentation... Fine - I call him... ring... ring... voicemail... are you kidding me? I explained in the voicemail that I don't have time to step out for another call. 5 minutes later... Kevin calls again. I answer, we start to speak. Kevin says that he wants to discuss my survey answers, and that he is very frustrated that I sent a survey with unfavorable responses - I was also told that he loses money from unsatisfactory responses - I'm not an idiot. Sorry Kevin, but maybe be a bit more professional next time and this won't be an issue. I have contacted the Service Director, and will expect a resolution, or I will continue with Nissan Consumer Affairs to require Nissan to buy the vehicle back. Fix it, or take it off my hands for what I owe. Up to you. I won't be treated like this, and won't hesitate to file a complaint with the Better Business Bureau. Nice job being completely inconsiderate of your customers safety on an almost brand new truck. Sincerely, Extremely dissatisfied customer.

Joshua St Louis

Had my first experience with Berlin City Nissan service yesterday. When I called to make an appointment, I was less than pleased with my experience. As part of my appointment, I needed 4 new tires, and the appointment person couldn't answer my questions. He said he was going to transfer me to a service advisor, however he just called the dealerships number again and left it to me to choose the right option to get a service advisor...which wasn't clear and led me to selecting the wrong extension. Then I got another appointment setter, who did listen at all, and just did the same thing as the first guy. The third time I called (they're lucky I tried a third time) I was able to figure out which option to select, and got Marty. Then my experience changed dramatically. I was able to explain what I needed, and Marty made recommendations to assist me in selecting the right tires and services for my car. Once I dropped my car off, Peter the shuttle driver was pleasant and efficient, and got me to work on time. I received a convenient text message with the services my vehicle needed, allowing me to click a link and approve of additional services to be completed. Marty gave me a call a little later and advised my car was done, and Peter was actually a little early in picking me up to get me back to the dealership. Overall, I'm rating 3 stars because of the horrible appointment setting experience. If Berlin City fixed that, I'd give them 5. The folks in the service department seem great otherwise!

Shane O'Hara, Sr.

I recently purchased a used vehicle through the support of Wayne Hill. Wayne listened to our very specific needs and tight price range, and scoured the Berlin City inventory at all stores and came up with an incredible gem. Not only was the price right, but the vehicle condition and mileage were significantly better than we expected. This instantly sealed the deal without much debate or reflection. After the sale, we noticed that one of the new tires was a "dud" and approached Ricky (the sales manager) to discuss the issue. He completely understood our concern and "made it right". We left the dealership, again, satisfied and overwhelmed with the experience. This was the second vehicle purchase in 6 months and was 100 times more enjoyable, comfortable and easy than the first (at a different dealership we didn't even check inventory with). We won't need another vehicle for a while, but they WILL be our first stop the next time!

Nicole M

My husband and I bought a brand new 2017 Nissan Pathfinder in January 2017 that we absolutely love! There were some issues from pre delivery that had us back and forth at Berlin City Nissan more times than needed to be, and some serious lack of communication on a few employees parts with my husband and I. Feeling fed up and a bit defeated over our entire experience with Berlin City Nissan, Chris Genest the new Sales Manager came in to save the day! Chris offered us the communication that was missing up until that point, he made us and our entire experience, and our car feel important. Chris took over and executed these issues promptly and quickly. It is because of Chris Genest we would definitely return to Berlin City Nissan to buy another car and we will offer there business to friends. Thank you so much, Chris, truly, thank you!

Molly Leighton

Berlin City of Nissan always goes the extra mile. I leased my Sentra from them back in 2011 and elected to purchase a service package. I am a forgertful person and they have set up automatic reminders to give me the gentle nudge I need. They make sure my registration and inspection are up to date and the car is always in much better shape when I pick it up. I have not used the drop off service yet (because I like the free snacks and coffee) but I think this also shows how dedicated they are to customer service. The sales team is also very helpful and spent time reviewing my lease/purchase options with me. They give enough information and allow you the space to make a decision that works for you. I am glad that I chose Berlin City Nissan of Portland and would recommend them highly.

Gloria Basso-Perry

I have to say that the moment we walked in, Caleb Gerry made us feel at ease, sat us down and helped us and explained everything. We got to meet the crew and they were all very helpful. By 530 I walked away with a car. Everyone was nice and helpful. I highly recommend this place.

Corey Smith

Nick and the crew are amazing. Marty called the moment it was done.

Judy Harris

I had a wonderful experience buying my new Versa at Berlin City. The salesperson was informative and helpful, not at all pushy. I also expected some derision and unwillingness to help a single girl shopping by herself, but I experienced none of that. All of my questions were answered with respect and thoughtfulness. When I made the decision to buy they got the best possible deal for me, and informed me of options but didn't try to make me second guess my decisions. I fully plan to go back here when I am ready to trade in.

Jeffrey Claude Danis

Great place

Rita Levesque

Brought my daughter's SUV in for a flat tire that was supposed to be covered. After sitting around for an hour and a half and having to track down the service guy I was told that the tire was not covered. < Pulse rate on the rise > Asked WHY no one came and said anything until we searched them down, really no good reason was given. I then asked them to put the new tires on and I would pay for them. I asked how long it would take? Was told another hour or so. After 5 customers came and gone still waiting. *** UPDATE ****** I have to say, I'm going to eat crow on this. I'm very thankful for the customer service I just received from Berlin City in South Portland. It was not the cost of the tires but the amount of time that was spent waiting and the fact that i had to track down someone for information on what was going on and why there was such a delay on getting my tires changed. Had i been given updates on what was happening, i would have been more understanding and had more patience. They have proven that they are in my opinion a 5 star dealership. Thank you Berlin City for being many steps ahead of most dealerships.

Richard Pires

Found a used car at Berlin. I was told it was $7,100. Sat down to do the deal and was told there was a $699 Administrative Fee plus $399 window etching fee additional. When I questioned the $1100 in extra charges they said used car prices are non negotiable. Save yourself the time and go elsewhere.

Daniel Fortin

The sales staff goes above and beyond they take care of their customers bought 3 trucks in the last 6 years

Amanda Johnson

Berlin City made my experience super easy. I have small kids so decided to call instead of visit (to negotiate a vehicle I already tested), and I was able to complete the deal on the phone! Saved me a lot of trouble, which was great. Thanks for a good experience, Berlin! The reason for 4 stars, is that when I went in to sign the paperwork, the interior of the building felt a little "cold" and outdated. Could improve that part of the experience, but no biggie.

Kathleen Sutherland

Had great service: prompt (as much as possible!) and very courteous! In fact I always have great service with your team! And your drivers of the courtesy vans are also terrific! Need I say more? :) Kathleen

Vernon Cox

We have bought 2 cars through Berlin City over the years. The Sales staff treated us with respect and stayed within our budget. The Service personnel At Nissan has been very accommodating over the years. Jerry, and Steve have gotten us to work and back while Stacy Dalphonse and her team maintain our car. Thank you

Dan Welter

I absolutely love the amazing Service that Berlin City Nissan Provides! They are always able to help you out, even if you call them last minute on your spur of the moment afternoon off! Beyond that, when you decide you want that super special add on you didn't get when you purchased the car... The Parts and Service Department will go the extra 100 miles to make sure you get what you were hoping for and it looks better than stock! I love this place!

gerald pawlak

Bought a car here. Fair price but lied about functionality of heated cooled front seats. Wife is very unhappy and they keep saying they're working but take 15min to heat up!

Michael Stevens

I'm very proud of the Berlin City of Portland and the Service Dept. is sensational in every way,with being helpful,respectful,courtesy,and getting to know their customers personally. I've bought a 2009 Nissan Cube and I a retired mechanic and I never been a proud owner of a car like this Nissan Cube. With todays gas prices,this car not only has giving my wife and myself a smooth ride,but also has giving us surprising gas mileage 36-43 miles per gallon and around 28-31 miles per gallon city. Just remember my mode of thinking is to Think Inside The Box. So if your looking for a good car, stop by Berlin City Nissan across from Friendlys' and tell them that Mike Stevens sent you for a good reliable car that gas mileage will knock your socks off.

chris whitten

Very helpful and knowledgeable staff absolutely no pressure to buy. I have purchased three cars and one pickup with a very good experience each time. I would absolutely recommend this dealership I can't say much on the service department because I haven't really had any issues with these vehicles. I do have oil changes done here with no issues or problems.

Amy Huska

Marty was very personable, I always enjoy working with him.

Edward Moore

I usually have some trepidation going to a dealer for service, expecting overcharging and questionable repairs. I will say I was pleased with the service I received on my 2009 Altima yesterday. It was professional, timely and the price was reasonable. A good experience, I am glad to say.

Doug Stewart

I very positive experience with auto sales team. Everyone from my salesman to the finance department were very helpful. I will definitely recommend anyone looking for a solid vehicle.

Dave Dyer

What we all need most from a service department is honesty. Friendliness and cleanliness are expectations and usually met from any car dealer. Berlin City offered me a free inspection. I was told my "front-end was about to fall off." They offered to fix it on the spot. ($247.00) I declined as I wanted a second opinion. I got a second and a third opinion. My front end and my sways bars are fine and are still fine more than a year later. I'm glad that I saved the money. I encourage anyone sitting there to listen to the service desk clerks. They are very friendly with the people in front of them but less so with the people calling back with problems after the fact on the telephone.

Christina Lemieux

Buying a vehicle has never been so easy and accommodating. Dave and the rest of the team have gone above and beyond to fit my needs/wants for my vehicle and trade! If your looking for exceptional service and a friendly atmosphere while buying a vehicle I would highly suggest going to them!

Casey Foster

I always have a positive experience at Berlin City Nissan of Portland. They are efficient and very friendly!

WALTER ELWIN JR

Every member of the staff went the extra mile. Couldn't assemble a better team. GREAT.

Alex Parziale

Leased my first car from Berlin City yesterday. It was the absolute easiest and best experience I have ever had buying a car. They gave me a good price, weren't pushy, answered all of my questions, and made the whole process fast. Big Thanks to Tom and Travis. Thanks!

Michael Hamilton

You helped me with a problem related to my unique situation and get into something that is more economical. Thanks Berlin City Nissan

Gregg Mineo

As always, the team at Berlin City was more than accommodating, having given us an appointment for a oil change last minute, and was attentive to our schedule. They made the point of asking about our time constraints, and kept me informed as the progress. The car was ready when promised, and they were nice enough to give it a quick wash. Good job all the way around!

Elizabeth Waldron

Everyone at Berlin City is always friendly, professional and helpful. We appreciate the email reminders that its time for service as well as the follow up, and we would not consider taking our Murano anywhere else. How refreshing in this day and age to have such dependable staff and service!

Catherine Cwright

Had my first oil change etc on my 2015 Roque in February. I had traded in my 2010 Rogue in July. That experience was a pain free as is possible so thanks for that. My recent oil change was as professional as usual and they accomodated my wish to have my Rogue washed there versus getting a voucher to have it done elsewhere. Again, very appreciated. The folks there are very friendly and service is very quick. The amenities in the waiting room are a nice touch as is the offer to drop one off and pick one up. Recommend highly.

Joaquin Martinez

Great people!!! excellent service

Jenn Livingston

The Portland Berlin City Nissan group was very accommodating to the buyer's wishes and I was very impressed that they were enthusiastic but not overly pushy as some car salesmen can be. Overall I found it a pleasant experience.

Richard Mankin

Mike Hanlon was amazing, got the price we wanted in our budget, worked with us over payment.

Robert Clark

Trustworthy people , my repair work was on time. But expect to pay a dealers rate for service.

Sharon Thayer

Everyone was so nice and helpful. No one was pushy or aggressive when discussing price and options. This was my 3rd nee car purchase and first at Berlin City Nissan. I am super happy with my experience and Tom was amazing. Thank you so much Tom for everything.

Marc McElroy

their EV charging station gave me the few extra watts I needed to get home. THANKS!

Dave Leather

On a routine oil change and tire rotation, they found a seal leak that was primarily landing on the muffler. It was a fire hazard. They repaired it that day (5 to 9 hour job) so that I did not need to come back later in the week to pick up my car. This was warranty work.

Zack's Team

Absolutely love my 2017 Rogue SL! Thank you, Nick Gys for impeccable service, no haggling pricing and prompt delivery. Thanks for going the extra mile to get me the exact car I wanted!

Sara

Great experience, great staff and customer service!

mike kenndy

Really worked for us, with honesty and trust.

Shawn Anastasoff

I dropped my vehicle off for its first oil change yesterday. Berlin City's staff was eager to meet my needs, extremely friendly, and professional. A+ service!

Chris Hall

Great service techs and could not be happier!

Emily Koelker

I have never been let down with the Service at Berlin City. From Mike and Ricky when i purchased the vehicle to Josh and now Stacey in Service. They are pleasant, accurate and I'm always in and out in a timely manner. Very pleased.

Lisa Perron

We just leased a Maxima from Berlin City. Jeff was our sales guy and he was very helpful throughout the process and worked to get us the best deal! We have a 10 month old and Jeff had all the paperwork drawn up so when we got there it was quick and easy. Tom in finance was quick but thorough when signing the paperwork. Everyone we talked to and dealt with directly at Berlin City was very friendly and helpful!!

Jordan Brighi

Never will I do business with this dealership. I called to schedule a service appointment to have a windshield wiper, and a rear passenger door latch issue addressed. When I scheduled it, they added (on their own) an oil change. I declined the oil change, because at no point did I request one. They just tried to sneak it in there. I asked them to run my VIN to make sure my bumper to bumper warranty was still good (bought it certified pre-owned with extended warranty) and was told that they would take a look at my vehicle and I would not be charged until they began repairs. My wife had to drop it off, and called me saying they needed over $300 to even look at it (expired 2 months ago. . . bad luck on my part). They added $100 to the price for a multipoint inspection. At no point did either of us request that. They were just trying to take advantage of an unaware customer. When I spoke to the service representative on the phone, he was hesitant to verify my warranty, and was clearly irritated. I’ve worked at a Nissan dealership, and I’ve never seen a practice like this. If you’re looking for a place with horrible business ethics, and one that will take as much money from you as possible, this is the place for you.

Brian Scott

Bought my 2014 Nissan Altima there. Very easy to deal with, Jeff went out of his way to make sure I was happy, explained all the features of the car and gave me plenty of time for my test drive to make sure it was the right car for me. Great dealership, without a doubt the easiest car buying experience I have ever had!

stijn2365

We had a nice experience at Berlin Nissan. We were treated very fairly and came out with a nice deal on a new Versa. Wayne was a super nice guy and bent over backwards to help us out.

William Dexter

TOOK MY CAR IN FOR SERVICE (NON URGENT) THAT DAY. COST WAS LOWER THAN ESTIMATED (AND I ADDED A FEW THINGS). TERRIFIC TRANSPORTATION (VERY NICE DRIVER). SERVICE DESK EXPLAINED EVERYTHING, REVIEWED IT ALL. PATIENT AND WELCOMING STAFF. FIXED ONE PROBLEM WITHOUT HAVING TO DO ANYTHING OTHER THAN A SCHEDULED SERVICE.

Donnie Eagan

Went in for repairs and Service staff were as polite and thorough as always. Work done to perfection and fast. The very next day I received a coupon in the mail for 15% off, so I contacted them to see if this could be honored per having been less than 24-hours since the repair - Spoke to my Service Advisor Chiy and he was pleased to do so!! NOW THIS IS GREAT SERVICE!!! So many other vendors would have said "You will have to use it on the next visit" or simply said no. He personally called me back to get the information and this is what keeps me coming here and why I most certainly will be buying my next Altima here as well - Keep up the great work!! Beyond Pleased!!

Megan Grose

Caleb was great and so helpful

Mark Bouchard

Great experience from phone call, scheduling appt through pickup. I used the courtesy shuttle since my service was to take 2 hours. I was dropped off and picked up on time. Keep up the good work!

Scott Bloemendaal

I usually avoid having my Xterra serviced at the dealership because dealerships have the reputation as overcharging their customers when it comes to parts. But, being new to the area, I brought my Xterra to Berlin City Nissan in order to fix an O2 sensor. Bryan exceeded my expectations through his constant communication while my Xterra was being fixed and keeping the repair cost affordable. I would definitely go back to Berlin City Nissan and would recommend the service department to others as well.

Janet Roy

I went to Berlin City last Saturday, after having exchanged e-mails with Jeff Donovan over the course of several months. I spent a couple of hours with Jeff discussing my options for either a purchase or lease deal for a Nissan Juke. Everyone in the store that day was attentive and friendly and I left with several offers to mull over. Last night (the Tuesday following my initial visit) I drove home in a 2013 Nissan Juke, fully loaded, for a lease price that I just couldn't pass on! I never thought I could afford the many options that came with this car, so you can imagine how great I feel! So far I am extremely happy with the car and excited to see just how much it has to offer. I can't thank Jeff (and all of the folks I dealt with, including the Finance Manager) enough for making this a totally comfortable and easy experience, not often seen in the car sales industry!!! I will definitely recommend Berlin City and specifically, Jeff Donovan, to all of my friends. Thanks, Berlin City - Janet Roy.

Kevin Crawford

I believe if you go back over your invoices, you will find that this service department WAY over charges for parts. That has been my experience. They even charged us 80 dollars more for a part than the price listed on their own website. I had a problem with them mis-diagnosing a problem with my daughters card, and they actually want us to believe how honest they are when I myself saw the codes her car was displaying before they put in the wrong part to fix it. Of course the engine light came back on. I can't believe my wife and daughter took it to these people. They are either incompetent, or crooks. I suspect the latter by the way the parts are priced.

Bethany Galligher

They have a nice area to wait while your car is being worked on, complete with bottled water, coffee and snacks. The service representative communicated with me on how long the service would take and was spot on. They also offer a shuttle service to the mall, which I did not take advantage of this time around, but plan to use the next time. I'll definitely be back!

Eve Woldt

Hello, I was told that my lease was over on 9/ 19. David Seavy told me my best bet was to exchange my car that day. I agreed but I was not happy with the Tlease. It was more money than expected once we came upto a price.

Linnea Bradbury

Sales is amazing! Justin is great to work with. Everyone is super friendly and helpful. Costumer Service is average on the service side but they do the job right.

Boatswain Mate LSD 32

Non-negotiable prices means "We can rip you off and you can't do nothing about it." Found a few vehicles I liked. I used Kelly Blue Book and NADA to compare prices. All of the vehicles from all Berlin City dealerships were way over priced. Then they tell you your car is worth peanuts under KBB or NADA value and keep smiling. Do your homework, they will rip you off thousands of dollars in trade-ins. Another tactic the use is to promise you a lower interest rate. I had one in writing @ 6.5%. I went to their finance dept. and it went up to 9.5%. Bought wife a 2005 Ford Escape, Told by sales rip-off personal that they do over 50 different inspection checks before they sell any cars. Radio not working, spent 1500.00 dollars on rust repair the next state inspection. Another 1250.00 dollars on the next state inspection sticker. DON'T SHOP HERE!

K Beyer

Overall good experinece with my new truck! Chris was great and Scott was so wonderful to get the best price for me. It made buying a car (or truck) less stressful, since I hate car shopping! Thanks Boys! Keep up the good work. 1 Tip: Don't jump on the customer before they get out of their car. We already hate car shopping - don't scare the crap out of us before we even step foot on property. :) (PS - Chris didn't do that, but there were a few sales associates that did!) Kristen Beyer (Steele)

Judith Burton

We bought our car here 11years ago and still love it! I bring it in every September to have whatever service is needed. before a long trip. Everything is taken care of in a timely manner by very pleasant staff. I have confidence in their work and am pleased with the convenience of transportation via shuttle service while you wait.

Charles Elwell

Awesome, service tech was awesome.

C Stove

I would recommend to anyone, but the fact that my 4 year old found Adderall on the floor in the back and all that was offered was an apology kind of pisses me off. It would probably be bad press to have that on social media, right?

Jessica Scherb

Eric at Berlin City Nissan was wonderful. I walked in knowing exactly what I wanted, and he did not pressure me into anything else. Got the typical "salesman" talk from a couple of the others there, but really had a great experience with Eric. I had heard a lot of negative things about Berlin City and had originally planned on just going there to test drive since I had another dealer I had used for my last lease and was happy with them. Berlin City was able to get me the numbers I wanted when others couldn't, without playing the typical back and forth games. I will certainly consider Berlin City for my next Nissan.

Leeann Sanborn

Exceptional experience

Wanda Paterson

In and out in under an hour. Oil change, tire rotation and inspection sticker.

Randy Dyer

We bought our new 2013 Versa in April of this year. We have had the car serviced a few times now for regularly scheduled oil changes and tire rotations. During the most recent visit in early November a rear shock was leaking. They made us aware of the issue and ordered the part and replaced it under the vehicle's warranty. Our experience has been very positive from time of purchase to now. Look forward to continued great service!

Dino

The sales staff is awesome; very professional, honest and personable.

Martha Pillsbury

Even though it took two weeks for my new transmission to be delivered my experience with the Maine Mall Nissan was exemplary. The office service people were very helpful and above all very honest about the situation. They loaned me a very nice car for the duration of my service, and most importantly kept me informed of the car's status. I believe them to be very honest and above board. They can make you laugh when you don't think anything is funny! That is a very good trait in a business as busy as they are. I will continue with their service! Martha Pillsbury

Haileigh Ingraham

I have never had such a great experience like I had at Berlin city. I have already recommended this dealership to my friend that is seeking to buy a new vehicle in the near future. My salesman was Justin. Justin was so kind, respectful and so truthful and real and that was honestly what I was looking for in a salesman. I checked out a few other deals before going to Berlin and I had no problem turning away. My experience at Berlin city was fantastic. Justin along with his manger holds so much value for this company. These people convinced me that buying my 2019 Nissan Rogue was the best option for me and I thank them so much for that. These people did everything they could to meet ends work and fulfilled my satisfaction. I want to thank Justin and his manager from the bottom of my heart. It hard finding a excellent team. I don't know what this dealership would be without them. They were outstanding. I will continue to recommend this place and when the time is right again and I want a new vehicle I will come here. Thank you so much.

Tina H. Nadeau

Everyone at Berlin City Nissan is fantastic. Ricky is a wonderful sales manager and his sales team (shout out to Jamie Doucette) are all on point. I had a great experience on Saturday with Stacey, who made sure my service (for which I made no appointment) was done promptly and well. Thank you to the entire team!

David DaPonte

Service made easy by the team at Nissan Berlin City! They provided clear information and details when dropping off and the pick up was direct and efficient. Car was in great condition, inside and out. DD

Dennis Warner

Very poor service on car , I thought they care about customer's bring things there to get fix. A call back would been nice. Or buying new car from them , safety of my family was not important to them. Be careful people all I'm saying .I will not get into detail on what happen on car. I hope they fix there problem in service department .

Alton Camp

Better service than at most dealerships. Prompt service and call back. Shuttle service right on time.

Jane Hamilton

I have had nothing but excellent service for my 2012 Nissan Juke from Berlin City Nissan and I would, and do, recommend them to everyone. Also, I think if the people who leave negative feedback addressed their issues directly with the dealership, they would find them to be exceptionally accommodating as I have found them to be. Thank you Berlin City!

Jerry Rock

Customer service rep was extremely attentive and helpful

Michael Hillard

They are unusually helpful, especially manager Stacey Dalphonse. I always get the hands on, problem solving care one might expect from a country doctor - they do everything but make house visits. This is the first time that I've fully stuck with a dealer service department after 30 years of owning cars.

Christopher Genest

Great place to purchase or service a vehicle! Free snacks and beverages! Excellent shuttle program! Best people to deal with and prices can't be beat!

Dominic Mirone

One evening last week, my car started having mechanical problems, and it was also snowing out. I was able to drive to Berlin City Nissan Service and arrived just before closing time. The service team thought it might just be some ice build-up in the wheels. Service Advisor Meghan, asked one of the service employees if they could at least remove the ice before closing and see if that would work. I was worried that it was closing time, but Meghan assured me that she was willing to stay as long as it would take to at least find out if it was just ice. Once the ice was removed, we found out it was not that but a cable problem. Megan and the other Service Advisor were extremely professional, courteous, and helpful during this entire time. They kept the car overnight, ordered the parts, repaired the vehicle (under warranty) and even had the car washed. Megan was very polite and helpful through the entire process. I give Berlin City Service Department a full 5 Stars!! I'll be back! A Big Thanks to: Megan and the other Service Personnel who helped. Job well done!

Danielle Kroot

Very helpful and knowledgeable staff at Berlin City Nissan! Very nice to work with!

Czar Anthony Sambas

Quick service. Thoroughly explained. Good job!

Gerry Letourneau

Hands down the best Nissan dealer in the state

Erin Dodd

Love the staff! Always very nice and accommodating

Mark Despins

All the guys went above and beyond to help my daughter get her first new car!!Thank you all very much

Alex Witherell

Made the buying process very easy. The sales agent, Tom Davin, did an especially great job. I came into the dealership knowing what vehicle I was interested in, and he didn't pressure me into anything else. Was able to answer all my questions and made sure I left satisfied. Chris, in the finance dept, was also very helpful and made the process smooth and easy. Would definitely do business here again.

carol maddox

Love Berlin City. The employees are welcoming & the technicians take the time to listen to your concerns. They also take the time to explain what they found and what was done. The waiting area is comfortable and the water & coffee along with snacks helps the waiting time.

Joraede

So impressed! I received phone call updates on my vehicle as work was completed and easy-to-understand explanations on some suggested maintenance. Overall just a pleasant experience that did not feel pushy in any way.

Scot Cunningham

Chivratha Hrom did an excellent job welcoming me as a first time customer to Berlin City Nissan. Car was serviced within the estimated time given.

Benoit Akoa

Surprisingly the sales guy did his job. Its the loan guy who tried to steal from us. It is not a legal requirement to sell us your whacky, useless and overpriced stupid suplimental insurance and its not a legal requirement that we suffer through the pitch. You are lucky I did not walk out of there. I should have. Again, $30 to $70 more a month for things that are lleast likely to breakdown is theft. Fire this guy would ya? When a customer says no, they mean no. When they say no twice, it means move on. When They say no three times, you need to get fired, and I will recommemd to everyone I know you are a thief. Then to add insult to your mess you try and feed me with more lies about stupid fake stats and dare say my personal experience and math is wrong even after I asked you to move on. Revise your sales training, this is ignorant sales. You do not talk down or attempt to outsmart the buyer. You will faill 100% of the times. Idiot

Wayne M

I bought a car from Berlin City Nissan about a month ago and got horrendous service after they got my money. The KAHU system they installed which I had no choice in having (they install in all their cars) did not work so I had to drive back to the dealership for them to fix it (140 mile plus tolls) round trip. By the time I got to Auburn I realized the system still didn't work. I called the sales manager Chris and he gave me a hard time about it and told me I had to go and bring my car back. I said I wasn't going to keep driving back and forth so he could send some one to pick it up, (keep in mind I have owned this vehicle less than a week at this point) he at this point did not like my attitude so he refused to send someone or if he did he would not leave me a loaner car saying he didn't have any (I saw 4 Nissans that said Berlin city all over it the day earlier on the back lot when I was their). I told him I would contact Nissan North America and the BBB. After about 20 minutes he called me back saying he thought it over and didn't want any trouble and he would send a driver with a loaner car. It took them a few days to "fix" my car. I got it back and it still did not work, so I called and talked to the top manager (Tom Hayes) of the dealership and he said he would figure it out and call me back the next day. I have yet to get a call (its been a good week or 2) and had to deal with KAHU myself to get this fixed. In the last 2 yrs and 6mnths I have bought 2 cars totaling over $40k from them and got horrendous service. On top of that their was rust on the back of the trunk which is covered by the factory under the corrosion warranty and I asked the sales manager Chris to submit it to warranty, and he told me he wouldn't. I will never buy a car from them again or any other Berlin City dealership and urge anyone I can to do the same. ONCE THEY GET YOUR MONEY THEY DON'T CAR ABOUT YOU.

Jamie Whitehouse

The communication around the service was outstanding. The vehicle was done early, and the representative called to let me know as I was off site.

Kathy Stevens

As a sceptic of dealership service centers, I am impressed by this one. It has a waiting area that is away from both the sales floor and the service area. However, I don't believe any dogs except for service dogs should be allowed in the building. There was an incident where the dog wet on the floor in the waiting area, and it was several minutes before the owner cleaned it up. Thankfully there were no young children playing on the floor that day, or that it was in an area of little traffic.This is no place for dogs to run loose. Other than this one incident, I have no issues and am delighted so far with the service my vehicle has received. Thank you

Rachel MacKenzie

I took my car in for brake work and an inspection sticker. Chad was the person who helped me and he was great to work with. My car was done that day, no appointment necessary.

Roland Gobeil

Went in due to one tire losing air pressure. Subsequently I had wheels aligned, tires rotated and nitro air on all tires. Found no indication of tire pressure loss on said tire. Lo and behold, said tire IS losing tire pressure. Can this be corrected ?

Aqeel Alhashimi

I love this place they are really wonderful people The service is also very good and the cars that they have are very good

Dan Lakeman

Very hassle free handling of the repairs to our 2007 Nissan. Easy "in" and "out" with a rental car provided as part of our extended warranty. Paperwork was minimum on our part and we are please to have a safe car again.

Jaspen 24

No problems whatsoever. Very satisfied.

Dorene Mills

We lease a Rogue, and the service we have been receiving has been wonderful. Every time I take my vehicle in, the staff is friendly, courteous and kind. They will work with your schedule, and the shuttle service is always there. The drivers are also very friendly and chatty, in a good way!! We have 1.5 years left on our lease, but I believe that we will keep coming back because of the treatment that we get. It's wonderful service!

A.M.W.

They overcharge for cars and service work and aren't that nice to you unless your buying a new car. The car they sold me was falling apart in less than a year of buying it and I've had to spend more than four thousand dollars on repair work just to keep it driving. They definitely sold me an overpriced lemon. I would not recommend buying a used car here.

Jeff Hoffman

I have been getting routine maintenance for my Altima Hybrid at Berlin City since 2010. The staff is always friendly and professional, and they got the work done exactly as promised. The waiting room is comfortable, with refreshments and TV as well as work tables and free WiFi. Highly recommended.

Jennifer Gillies

Great experience leasing my new car. Sales Specialist David Seavey went above and beyond and made the process very easy!

Scobsu

I recently bought a new versa from this dealership and I was very impressed with the people I dealt with. The salesman was very knowledgeable about the features of the vehicle and did not pressure the purchase. The finance manager was also very keen on finding any ways possible to save me a little bit of cash which was greatly appreciated. This is definitely a good place to go if you are looking for a Nissan.- Paul Martin

Dave Horn

Always a pleasure to be greeted warmly and treated like your the most important person in the room. My sales rep Eric, remembers me by name, as well as the sales manager. I love that the service department tracks all needed inspections and services for our vehicles...."whose got time for that"? I very much appreciate the personal and professional service at Berlin City Nissan.

Sharon Raymond

Recently purchased a 2013 Nissan Altima. Awesome car!!! Now the service was amazing, especially since I live 5 hours north and purchased the vehicle without actually seeing it. Christopher Genest was very helpful and prompt in providing the necessary information and pictures via email. They even offered to deliver my new vehicle right at my house! Instead I met one of their drives in Bangor and completed the transaction easily. Very impressed with their dedication and will stop in to the actual business place once I am in the Portland area. Thank you for all your assistance!!! S. Raymond Eagle Lake, Maine

b c

Bryan was Great! He was helpful and knowledgeable and friendly. He also made things quick and easy. I was also able to talk to the mechanic. Unfortunately, I didn't get his name but he was also a pleasure to work with. I will be back because of the service I received. I have also referred others to this location.

Janice Scott

Berlin City knows the meaning of Service. I bought my Murano there three years ago along with a maintenance plan, so I take my car in every three months. The first time I walked into the service area I was greeted with a smile by Stacy Dalphonse. She made me feel like I was a friend as do all the members of the Service team. I couldn't help but leave with a smile on my face. I have had some repair work done on my car and the Service team went above and beyond to make sure I knew exactly what was being done, how long it would take and this last time gave me a rental. No worries, they had everything covered. I love that...no stress for me at all. What an exceptional team they have at Berlin City. They are all awesome! My next vehicle will be purchased at Berlin City Nissan. I can't imagine going anywhere else.

Beth Schurman

I was in the Mall area doing mega errands. I thought maybe Berlin will squeeze me in for my warranty oil change and tire rotation. So, I dropped into the service department. The service representative said they were very busy. Yet, he took a moment and fit me in if I wanted to wait. I took the shuttle to Panera Bread and I accomplished some work and the shuttle picked me up when the vehicle was ready. This was a surprising and unexpected experience. Thank you. Beth Schurman

Maryann Ladd

For a first time car buyers experience it was fantastic service from all salesmen involved in my new SUV purchase! Very comfortable setting and easily understandable sit downs. Would highly recommend this dealership!

Amy Montefusco

I love this place! I wouldn't go anywhere else for service. Everyone is so friendly and appreciative of you coming to them. The do the work right and the price is fair. The shuttle service is super easy and convenient - great drivers to pass the time with! The lounge, if you want to wait, is very clean and comfortable. They think of everything!

Steve Gendron

Had a great experience and will continue to bring my titan there to get it serviced. Stacy is awesome and always helpful and accommodating. She was able to save me some money and still get the job done.

ssparks238

My recent experience at Berlin City Nissan service department was excellent. Not only did they fix my issue, but they also took me to work and then picked me up from work so I didn't have to lose any time waiting for my vehicle. Thanks guys. Sincerely Scott Sparks

Gavin Kline

Was extremely rude to me and they also took advantage of with my lack of automobile knowledge. I bought a used car from here only to have the exhaust pipe fall off from rust 4 months after purchasing it. There were also several holes from rust on the exhaust system which would not have happened over 4 months, this would have started long ago. So i went to the dealership, maybe to see if they could help me out since this all just happened within 4 months of buying the car. I go in and talk to the service desk and just tell them my story about what happened and if there was anyway they could help me out. So they got a manager for me. I sit down the with manager and tell him everything and my concern about how the problem started before I bought the car and how the information was withheld from me. Also that I was going to write a review about how this happened, but then came in so maybe they could make it right. So then the manager stated that he does not go around fixing things that go wrong with used cars unless they have a warranty. Also that he does not help people that threaten him with reviews. I told him i was just telling him why i was here, and also saying again that this is not a problem that happens so quickly especially since i was reassured when buying the car that the metal was as strong as when it was made because the rust wont effect that. So then the manager tells me that being disrespectful will get you kicked out of this place. Then accused me of being disrespectful to the lady that i originally talked to. After this i was appalled at the accusation. Being in the Military we are taught respect from day one and we follow it every single day. There was not one time that i was there that i was disrespectful but yet i was being threatened with being kicked out. I would not recommended this dealership to anyone, not after the way i was treated today.

Elizabeth Brown

Bryan Conley is an amazing employee. He did his absolute best to make a terrible situation better. Bryan is a customer service rock star. He should be given a promotion and a large raise. If someone I knew already owned a Nissan and needed some help I would definitely tell them to bring it to Berlin City. However, due to my interaction with Nissan Headquarters regarding the warranty on my the transmission in my Xterra and the ongoing transmission issues with Nissan vehicles I will never recommend to anyone I know that they purchase a new or used Nissan.

Allen Cronan

New salesperson a little bit untrained or knowledgeable of products, salesperson had great attitude and personality, but lack of knowledge came across during sale. Poor communication between departments. Computers were down, and confusion between finance and sales made for a confusing sale as we got different stories from the two departments during the sale. Waited two hours for car to be prepped and sales gave us multiple "it will be ready in two minute stories" looks like prep went to lunch for an hour? Had to make three trips to dealership to complete sale and have all documentation completed. We returned to buy our second car at Berlin City because of our first sales experience and Nissan product quality and value. This visit fell far below expectations.

Kaitlin Roderigue

Christopher Genest is a gem. Very personable young man! I had an excellent experience leasing a car from him and I would recommend anyone to Berlin City! Ask for Chris he is very knowledgeable!

Ryan Rand

You guys are awesome! And I will never buy a vehicle from anyone else. I’ve already bought 3