Reviews of Berlin City Honda of Portland (Car Concessionaire)

255 Maine Mall Rd, South Portland, ME 04106

Average Rating:

DESCRIPTION

Here you will be able to see the opinions of real people who used the services and products of Berlin City Honda of Portland (Car Concessionaire) near Maine.

Right now the firm has a score of 4.7 stars out of 5 and the score has been based on 1118 reviews.

You may have noticed that the average of ratings that it reaches is almost the best one, and it's founded on a very high number of scores, so we may say that the valuation is very credible. If there are many people who bothered to rate when they are pleased, it works.

As you know, we do not usually stop to write feddbacks when they are good and we usually do it only if we have had a problem or incidence...

This Car Concessionaire is included in the category of Honda dealer.

Where is Berlin City Honda of Portland?

REVIEWS OF Berlin City Honda of Portland IN Maine

Alicia Bonney

They helped me get into the perfect car and Ted was great at helping me find any savings I could get and answering any questions I had! I will recommend to everyone to go to Berlin City!

Brett Bishop

I had a great experience here. I went to the dealership to discuss some "options". I explained with David Cyr that I didnt want to waste his time and wanted to just talk with someone about what the best path would be for me in my current situation (trade in, high miles, upside down etc) David taught me a fair amount about the way down payments worked, and how much I would need to put down to keep my payment at X. This was never explained to me at any other dealership. We also went back and forth several times and through my strong will and his persistence we were able to come up with a solution that was affordable and ending up leaving in a 2019 Civic. Thank you David!

Sandra Freeman

I was appalled at my treatment during my visit. It seemed a bunch of rather arrogant men who did more chatting amongst each other than helping anyone else. After a few snide and rude comments I decided to take my business elsewhere. I would like my business and support to go to people who at least pretend to be nice individuals

Jeri Edgar

It was a fabulous job, it was dirty old Honda-CRV, 14 years old, It became a shiny clean beautiful car. Thank you I'll do it again.

Noreh Eulbeht

I will be returning here as a direct result of multiple positive interactions with my service advisor Dillon. Fair pricing and many amenities while you wait! Update: Bought a Honda of my own and brought it here the very next day to have them assess and service it!

Libby Fotter

I'm so happy with my purchase and experience at Berlin City Honda of Portland. I went into the experience with the thought that I would be in and out with no purchase. However, my husband and I spent hours there and left with a vehicle. Bill had exceptional customer service skills and we connected with him right away. He was able to help us find the right fit for us. We would definitely return again.

Jamie Price

Sadly, the first time I took my vehicle here, it was an exceptional experience and I wrote, and since have deleted a positive review. I have come to learn, it depends on whom you work with. The first person I worked with (Steve) was absolutely incredible and I was very happy with my service. However, the second time, I was told my tensioner was a problem and needed to be fixed, and that my breaks needed replacing. I come from a car family...something felt fishy to me, as well as the pressure to get the work done immediately. I have taken my car to two other places and there was no evidence of the tensioner being an issue...my car even passed inspection with flying colors... but worst of all... I have not needed to replace my breaks at all, and its been over a year since the incident...and I drive my car daily!!! They were completely fine and needed no replacing. Unscrupulous and very disappointing, I would never get my car serviced here again.

Eileen Beasley

Your service people, Jessica who managed, and I wish I could remember the names of the other two guys who helped so much when Jessica had days off. They all went above and beyond. Great job, great cooperation, great results. I'm very pleased

Becky Demers

They were very courteous when I brought my car in for its routine maintenance.

Amy Fox

Great experience with routine service. Dropped it off in the morning, they drove me to work and picked me up. Was pleasantly surprised to also receive a car wash coupon at check-out.

Matti B

Dealerships aren't always my go-to for PM work, but every time I've been here there are always sincerely friendly faces to help with any questions I have. Always up front about costs and time expectations, as well as a printed post-service report.

Finesse Collins

Since having moved to Maine, Berlin City Honda is the only place that I take my '08 accord to for service. Dillon is the best service clerk I have ever had the pleasure to work with. Scheduling and execution are always a breeze. And the shuttle service is just as amazing (thanks, Jerry!). 1,000 percent recommend.

Richard C

The service rep was excellent and provided a very personal and professional service. My only concern has to do with the service call center as I did not get an email confirmation of my appointment which I had requested.

Charles Foss

Slow to start. Had appointment for 9:30. Arrived a few minutes early. No service until 10:45. Had to wait because I wanted to ride with the mechanic while he assessed my manual transmission. Great ride and evaluation with the mechanic. Multiple point inspection and report appeared thorough. Estimates for recommended repairs seemed very high. Everyone was cordial. Waiting area was clean and comfortable. Coffee was good. Seemed like there were many employees scurrying around. Felt overstaffed. Very impressive operation.

Michael Sciberus

Service advisor had an extremely bad attitude. Work was done well.

Linda Payne

Very happy with the bumper! Thanks Ryan

Tim Shannon

This car leasing experience was the easiest ever. We basically did the credit app online - which by the way was the easiest app of three dealers. We stopped in for a test drive, did some paper work and we were on our way. Thanks so much.

Olivia Maine

Berlin City was great! I was upgrading my old car to a new to me car. Ed was helpful at answer questions and helping close the sale. Unfortunately it was used so came with a few minor quirks (they appeared as it was driven more then they do in their test drives). Berlin City, specifically Jeff L., was on top of it. He was very helpful at getting the minor things fixed. He even picked up and dropped off my car at work when I couldn't get over to Berlin City for it to be repaired.

Steve Allen

Great service.. Awesome people

Kevin Patel

Got Honda Odyssey on Thursday, I couldn’t find Specific color and model I was looking for in whole New England but these guys made it look easy and find it within hours with the best price in whole New England. Great people to work with specially Dana Rowe did an excellent job and always happy to help, quick response. Thank you so much for your help to get my new gorgeous Odyssey 2019.

Stephanie Eckersley-Ray

Great sales experience- personal, friendly, thorough, and quick! And, great teamwork between sales and management to get the right numbers, approvals, and paperwork done. Truly, easy!

Kathryn Smith

Excellent, prompt, and friendly service!

Sean Caron

I love getting my Acura serviced at Berlin City. Dillon has always been very forthcoming and up-front regarding my repairs and estimates. And I don't have to worry about missing any work because they always shuttle me back and forth. Thank you Berlin!

Adam Jackson

Dave Sledzieski made things as smooth as possible getting me into my new vehicle and I couldn't be happier. Never had such a great experience in my many vehicle purchases over the years from other dealers. Thanks guys! I'll be back!

Charles Pepper

Excellent service and friendly environment. I live in New Jersey and found the same professionalism I always experience at Madison Honda in Madison NJ. Thanks Honda

Bart Bale

Excellent customer service! Tim and Chris were very helpful and attentive and they were good listeners. We are happy that we went to Berlin City!

Will Kessler

Attentive staff was quick to work out an issue I had with documentation and billing. They have a very comfortable waiting place with free coffee, and the brakes are working great.

Stacey Sevelowitz

Was told over the phone when I made the appointment that the airbag recall repair would take three hours, but it only took two. Ryan was very nice and even checked the air pressure in my tires for free.

Greg West

Thanks for a great service experience. Thanks for going the extra mile and fitting in a cleaning.

David Wehmeyer

From scheduling my appointment online and dropping my Ridgeline off in the capable hands of Jessica and getting a ride home by Peter in the Courtesy Van; Jessica called to let me know everything was all set and I picked up my vehicle in less than 2 hours! Thanks Berlin City!

Ted Hanson

The service writer Eric is courteous, knowledgeable, and professional. Great experience!

Phyllis Goodnow

Jessica was attentive and knowledgeable. I'll ask for her next time.

Jessica Michaud

The guys and gals at Berlin City Honda were amazing. I wanted to lower my payment and they put me in a car a love more and more everyday. I told them my objective and they were able to accomodate and them some. Thanks to the GSM Jeff Donovan and his whole team !!

Robert Gould

Outstanding service. Scott Croteau is an excellent salesperson.

Jon Rakin

My review of Berlin Honda is based upon my personal experience I encountered last month. The dealership is large and modern. The have a lot of inventory. I visited the dealership looking for a specific used car year and model. Of course when I said I could wait until other used cars came in, they immediately tried to steer me to the inventory on the lot. The salesman was not knowledgeable about the car I wanted to buy. I also noticed, many of the used cars in the lot were equipped with new tires. These tires were cheap off brand tires vs. the original equipment tires. I often watch Berlin City Honda commercials where they claim the best prices etc... Not in my experience. For better prices, visit Honda dealers in New Hampshire. In their TV commercials, Berlin is always patting themselves on the back for donating to all kinds of local charities. Lower your Prices and pass the savings on to the customers. We can decide what charities to donate our savings to.

Emily Serpa

We were on our way to pick up our new puppy outside of Portland when we realized our car was leaking oil. I had recently had an oil change completed at a Honda dealership in RI and they didn't screw the cover on all the way. Thao helped us when we told him the situation, and we were on our way again. Thank you so much for your help! New puppy Lily says thanks too! :)

Leah Gerry

Great customer service! Thorough explanation of the work being done. Also, very knowledgeable about the vehicle.

Richard Romanow

Comfortable experience in searching for and then purchasing a 2019 Honda CR V. Jammie answered my questions and put me at ease. Very happy with the purchase and the experience.

Judd Hume

I had a good visit. People were helpful and explained things carefully.

Olivier Frederik

Good price, no wait, honest tech

AL Wilcox

My wife and I had a great experience with buying our new vehicle. Very smooth process at least the best that I have had and very informative on the new technology in the vehicle. Scott was great! A pleasure to deal with and down to earth so I thank him for that! The finance process was also simple and fast. Wayne did a great job of informing us with everything we needed to know and our many warranty options. We look forward to doing business with Berlin City in the future!

Ann

Prompt service; polite and knowledgeable staff Great experience!

Steve W

I’ve been coming here for service for years and have always been extremely happy. The customer service is exceptional (Eric in particular), and the waiting area is comfortable and clean, nicer than any of the other dealerships I’ve been to. Would recommend without hesitation.

Robert Peterson

We were greeted warmly by the service personnel and by Bobby the head of the service department. We were in the service for our license plate to be changed from NC to Maine plates and the fact that we needed plates on the front of the vehicle as well as the back necessitated brackets. The service department said would we like to have the car inspected as well and since we planned on doing this at a service station in Scarborough we were thrilled that Berlin Honda could do this as well. They said that the car would be done in an hour and it was. This is our first experience at the Honda dealership and we will be back because we were treated so well. Thank you for the time you spent with us and for getting our Civic ready for Maine. Rob Peterson

Brad Bouchard

Our salesman Chris Macisso was very knowledgeable about all the vehicles we were interested in and gave us great feedback on what we should look into with our criteria. We traded in a Jeep Compass which we had purchased from Chris 3 years ago and had grown out of. The first vehicle we looked at first was a little more than we wanted to spend so he looked at all his inventory and found us one almost identical for less money at a different location that was within our price range! He drove there to get it so we could test drive it that night. Chris got us into a 2015 Toyota Highlander which was a little newer with less miles and had the 3rd row seating adults would be comfortable in and we are extremely happy!! Thank you Chris for another great experience!

Donald Hamill

Outstanding service in every respect! Same day appt. Checked in early. Courteous and prompt reception. Great pricing. Fine job. Service agent was excellent.

Steven Shiflett

I recently took my Odyssey in for service at this dealership. It was first time using Berlincity, but it will now be my only dealership I will use in the future. Dillion Ballweber was my service advisor. He was polite, informative, professional, and just plain out interested in making sure I was completely satisfied with the work which was done. The timly manner in which the work was done and his personal interest has made a new customer. Thank you!

Hoang Nguyen

BEST SERVICE EVER! JESS WAS VERY HELPFUL AND A PLEASANT PERSON TO COMMUNICATE WITH.

Richard Cormier

This was my second time buying a car from Berlin City Honda, and both experiences were great. Berlin City's initial price was thousands lower than the other Honda dealerships in the State, and they even went lower when those other dealerships undercut them by a few hundred dollars. The only thing I'd avoid is the glass etching, it was not worth the extra $400 to me. Ted was the salesman I worked with and he was great, he had no trouble giving me prices for multiple 2018/2019 Civics at various trim levels which made my decision much easier. Other dealerships made it hard to get more than one price at a time, and some would only give me monthly payments. I also appreciate that Berlin City didn't try high pressure sales tactics like the other dealerships I visited. Signing paperwork was quick and simple. After the sale they made sure my new car was perfectly detailed, had a full tank of gas, and the tech genie helped answer any questions I had about the car!

Mary-Kathryn McHugh

Bobby was my service tech and he did an excellent job explaining what my car needed for the 30,000.00 mile maintenance. Dillon was there as well and said hello. Lastly, Scott Croteau was my sales rep back in 2016 and he has been consistent in communicating his desire to help and be responsive with any questions I have. Thank you

Pamela Ames

I was there with my father and his wife (ages 89 &90) to ensure that everything would go smoothly, and the Berlin City team exceeded expectations. Eric was efficient, personable, and kept us well informed about the timetable for the van's service. He even expedited getting an inspection for my CR-V while we were there. Bravo to the staff!

Valerie Sopic

Quick efficient and very understanding. Will use them for all my service needs.

Matthew Donovan

This was easily the best car buying experience I have ever had. The salesman was super helpful and was able to answer all of my questions before during and after the sale. My wife and I will most likely be buying another car in the next few years and will absolutely be coming back. Thank you very much for all of your help

Luann Lawler

Fast friendly service!

Andy Armstrong

Jessica made sure my problems were taken care of before I picked up my car. Very satisfied with my experience.

Alan Crowell

Just picked my car up from a 20,000 mile service for my new CRV. The total charge was more than $700. Part of the bill was $139 for a differential service. On the basis of just that one experience, my advice would be to go elsewhere. I have had good luck with Honda dealers in the past. If you do go to Berlin Honda, make sure that what they are proposing to do to your car is actually necessary.

Sue Willoughby

Excellent, prompt and efficient service!

James Tierney

They were able to get my Pilot in quickly, proactively performed recall and warranty checks that revealed covered repairs and came in below their estimate for the work i had initially requested. They were friendly and professional.

Tho Career

The waiting room is fantastic. Service consultant is nice and professional. Airbag replacement is quick.

Jennifer Clowes

I have always had a good experience with Berlin City. They call me by name when I arrive and are very quick to get started on the work. Their waiting room is always very clean. This is one of the few places I don't mind waiting for the work to get done. On the few occasions that I need to leave the car, their shuttle driver is always nice, dropping me off to work and picking me up after.

Fred Cronin

Mike Hoyle provided the best service experience that I have received from ANY company in a long, long time. He listened to my need for quick service so that I could get to an important appointment on time and without any last-minute stress. He both listened and delivered! He was up-front with me saying he would get me to my appointment in the event that my truck was NOT ready in time... but it was. Mike was courteous, professional, efficient, and easy to work with. All too often today, when I thank someone for their service or efforts, I get the response “No problem.” That’s the worst thing a customer can be told. But not Mike, his “You’re welcome” was quick and sincere. He is a terrific representative for your dealership.

LORI Desmond

Bobby did an excellent job explaining what needed to be done to my vehicle. He’s always very pleasant and helpful when I come in.

Mark Goodwin

Would not recommend them for service due to their outrageous prices for simple maintainance tasks.

Cameron Trotter

Service was completed in a prompt and professional manner. The waiting room was very nice and had lots of nice offerings.

Cheryl Cole

Courteous, professional service. A very ositive experience!

nancy cuthbertson

Without fail Berlin City Honda's customer care representatives come through. Whether I use the Express Service for trouble shooting or have a standing appointment for extended service, I know they will ensure the best service possible in the least amount of time. They are knowledgeable, articulate and work at an extremely fast pace. I love my Honda Ridgeline and would trust it to no one else. Thank You Berlin City Honda!

Pam Wiley

After reading the online reviews I was skeptical about taking my Honda Element there for a recall. When I arrived there for my appointment I was promptly greeted by a service representative who had my information on file. I was led to the waiting area which was very pleasant with a good selection of coffee, tea, water, fresh fruit and snacks. The reading material was also enjoyable. I would give Berlin City Honda a high five for their service. When I checked out I was also presented with a free car wash coupon.

Gerald Hebert

Eric Surawski, the Service Advisor, was personable and explained how my car would be serviced. I also appreciated the Multi-Point Inspection Form and of course, the free inspection itself. And the free car wash. What’s not to like!

Maria Frederick

Dave was really great to work with. Made the monthly payment realistic for our budget. Gave us a fair price on our trade in as well. Very satisfied!

Rhonda Lemay

Yesterday was my first time at the service center. I had a Volvo wagon that I loved and had a really good experience with the dealer in St. Louis for more than 20 years. I moved to Maine and gave the Portland Volvo dealer my business 3 times. Each time I regretted it, so when it was time to get a new car, I knew I could no longer have a Volvo after owning 5 Volvo’s because of the outrageous service at Portland Volvo. I found Berlin Honda met my every hope of finding a service center that was as good as West County Volvo in St. Louis. I’m sooooo happy. Your guys are friendly, helpful and very kind. They were eager to help with all the things I didn’t know how to operate with my new CRV. They made me feel like my business was to be earned and worked for. Kudos.

Edwin Kieschnick

Very professional, thorough and friendly. Nice experience. And I truly appreciate the waiting area with tv, coffee, treats and the charging device.

James Cyr

Walk in need for a inspection sticker was handle very efficiently and well.

Jeremy Grady

- BAD - Went in to negotiate for a used vehicle. Sales wouldn't budge on price (having worked at a dealership we both knew that they had a lot off leeway on the price, but they still wouldn't negotiate) and came off as standoffish. We had only a few months prior purchased a vehicle and were hoping to build a long term business relationship. Their loss. I will not do business with them in the future and I will recommend to everyone that they go elsewhere when purchasing a vehicle. - We ended up going to Bill Dodge Auto Group and I purchased an INFINITI from them.

heidi colton

As always fast and friendly service!!!

Vinnie Martorano

An great place where all amazing things “Honda” occur. Easy at its finest example! A state of the art facility that reflects the mindset of the team of professionals that provide the services within.

Debbie Broderick

Very welcoming, slick and professional site. The staff were courteous and friendly. The time estimate was spot on. Though we were offered a shuttle to the nearby mall, we opted instead to stay in their excellently provided for Waiting Area. Complimentary Wi-fi, TV, coffee (and other hot drinks), fruit and breakfast bars made the wait inconsequential. We used a coupon for a synthetic oil change, but we are questioning the invoice, which itemizes it as a synthetic BLEND - not what we wanted.

Maureen Robillard

Stole an EpiPen out of my car when in for service, messed the inside of my car so bad I had sand blowing out of AC. Service guy shrugged and said oh well. Do NOT do business with ever!! Oh and no Managers work there per Dillan. Just discovered tonight after getting home that the drivers seat is broken, they busted the plastic cover piece so it know falls off. And I'm missing a phone charger! Worst place ever!!!

Dennis Atherton

Great service, great deal and made it convenient for me. Best car buying experience of my life. Shout out to Dave Sledzieski.

Stella Otim

When I bought my car from Berlin city I was so relieved that I bought it from the right place. I went to get an oil change, they were really quick getting back to me about my car. Ask questions about your car or what’s Wong with it they will give you an answer before you leave

Steve M

Excellent experiences with the service department and we've also purchased a vehicle from Berlin City Honda and we've been similarly pleased.

Judi Grassi

Jessica and team are excellent !

Jim Santangeli

I and my car felt very taken care of. Thank you!

Roxanne Cunningham

This was my first visit to Berlin City Honda of Portland. I am very happy that I have moved to the area and can have my car serviced there. Their service and customer care were exceptional.

Kyl Owns

Great customer service ! Sales Manager Phil goes above and beyond.

Alisa Yescas

Ted was best sales man ever

Alexander Baerga Casiano

Excellent Customer Service....

MaryKay Cooney

Ryan was very professional and the CRV work well done.

Carol Parker

Excellent experience! Dillon was very pleasant to deal with, quick to provide updates, and did a great job explaining what needed to be done and how much it would cost. When Honda couldn’t get the needed part right away, they provided me with a loaner car so I could visit friends and enjoy Portland. Our car works great now! Just drove over 700 miles around Maine and back to Washington D.C. without any problems. Thank you Dillon and thank you Honda!

Eric Colgan

I was happy with the scheduling, the service, and the time that it took. I was not pressured to get more work done to my vehicle, but I was informed that some other services were due. I will go back later to get the rest taken care of.

Piner Markovchick

Although I tend not to frequent the services department, thank gosh. Every time I need my car looked at or serviced Dillion and the crew at Berlin City Honda do an excellent job of making sure I'm educated on all things involved with my car. Just recently it was making a rattle in the back right corner and I took it in. Turns out I forgot to look at the license plate and it was loose, they didn't charge me and didn't make me feel like a fool. I swear I know about cars. Thanks guys for always being there and the great service.

brandon ballweber

My service advisor Dillon, was very polite and friendly.. my overall experience was wonderful...thank you for a pleasant experience

Leslie Gold-Mccrillis

I am very pleased with my purchase!!! I am driving a car with pretty much the warranties you get with a brand new car!!! Oil changes,State Inspection, and so much more!!! I Highly recommend Berlin City for your next car! Happy Shopping

David Bruneau

Only there for a recall notice. First time experience with Service Department. Excellent service, complete explanation of what needed to me completed and right on time estimate

Mark L

Great service, friendly staff

Julie Sterling

Andrew was the best person to work with! So helpful and really did his best to go above and beyond what was expected. My car had an issue a few days after I bought it and he took care of it without hesitation! Everybody I came in contact with was amazing. Very friendly staff and as a first time buyer, they were incredibly helpful without taking advantage of my lack of experience. Wonderful people!

Julia Cabral

As usual, service people were friendly and thorough going over my car and adding the new tires. The tires were a good value and I feel confident in all of the work that gets done on my car.

nicholas knight

Supposively a "One-Wheel" retailer... Couldn't find a soul to help me purchase one. Decided to check out the floor model while I waited. Someone from parts immediately scolded me and asked me not to touch "the demo!" Told me I needed to sign a waiver... I said I was willing to sign... Immediately reversed and I guess there is no waiver!?? Ok... So I was lied to. No sign saying "do not touch" & easily can tell this thing has been demo'd for a long time because of wear/use... But I guess I wasnt allowed for some reason! Prob because of my race but w/e!

Ellen H

Got my cooooool CR-V there recently, and it was a good experience. Ted was my sales guy - very nice and trustworthy. I recommend him!

Amanda Caiazzo

Excellent service! Cliff was my salesman, super relaxing experience. Chris was the finance guy, again, great service! Was a pleasure buying a vehicle here!

Tim Cole

A staff that treats both employees and customers how they should be treated pushes this dealership to the next level. There is an “easy” way to purchase your car, and everyone is eager to help you choose the perfect vehicle for YOU!!

Alice Ramsey

I recently had an extremely frustrating experience with this dealership and with Ryan York in Service. I came in after I had to jump my car in the morning. I wasn't sure if the issue was the battery or something else. I was looking to your service staff to thoroughly test and thoughtfully explain what needed to be fixed. I was told that I would need to replace the alternator. When I asked if it was usual to have to replace this part at only 5 years old and 33,000 miles, I was told this was odd, but they couldn't really say why it happened. Given that I was at a Honda Dealership, I trusted your staff was correct and paid the $1,083 price for a new alternator. Expected in that is a thorough job and review of the entire car and what was causing the problem. The next morning, my car would yet again not start. Given that I had just taken it to the dealership and paid an exorbitant amount of money to fix what they told me the problem was, I was extremely frustrated. I should add at this point that my experiences with Ryan up to this point were extremely frustrating and condescending. When getting me a car to use while my car stayed overnight at the dealership, I said that I had to return to Kennebunkport from Portland. I was trying to make clear that I did not live in the neighborhood. Ryan responded with "We will make sure you make it back in time for the boat ride around the harbor". This is extremely unprofessional to say to me and was not appreciated. The misogyny especially not appreciated. When I realized that my car did not start again the next morning, I called Ryan back. He was not sympathetic at all and less than helpful. Being told at this juncture that it really could be any other issue and that I should return was not appreciated. While I understand that you cannot help me further without seeing the car, I feel like there was some negligence in your review of my car in the first place. You stopped at the alternator and did not care or desire to look further. I took my business to Saco Honda and had a much better experience. Instead of being limited to only seeing it as an alternator issue, they took it the step further and did a GR8 battery test, determining that I also needed a new battery. I have to believe that regardless of where I started, they would have determined the alternator issue. However, I do believe there was negligence and disregard on Berlin Honda's behalf not also determining there was a battery issue as well. I hope this review serves to offer some constructive feedback to your staff. My experience was not pleasant at all. I will never return to your dealership. Part of me expects both the alternator install charges to be reimbursed and my battery cost to be paid for by Berlin Honda. 8/22/2019 Update: This is the worst customer experience I have ever had. After posting this review, I got a call from Mike in their Customer Service Department. Not only did I have to call him about 6 times over the course of two days to even get in touch with him, he was exceptionally rude to me over the phone. The fact of the matter is that this company was negligent in their service of my car and they are unwilling and unable to admit any wrong doing. This is not how you treat customers. Your organization did not conduct the necessary tests to determine if they had in fact fixed my car. Mike asks me how I know this? Because my car didn't start the next day! And it was fixed at Saco!! CLEARLY you didn't fix it. This resulted in three days of my time, two trips to Portland, one trip to Saco and two days of missed work. Absolutely unacceptable service and behavior. Perhaps worse, they are unwilling to hear this feedback and share with their staff in hopes of any future improvement. Never go here.

Esther Mechler

On time and quality work with a smile!

Seth Holbrook

Dave Thorn was great to work with! Highly recommend him!

Vanessa Mao

Really satisfied with the care provided on my car. I also thought it was great that Eric e-mailed AND printed out a copy of my multi-point inspection. I tend to lose papers so, that was much appreciated. Overall, really great!

David Morton

Michael Hoyle taught me something about tire valves and inflation sensors unknown to me, and unknown to more local auto repair and tire stores. The price of new tires is God-awful. But Michael did a good job of identifying the problem, getting the car into the service area and getting the new tires on.

Jeremy Smith

Our salesman was Andy. He was great all the way through and even now after the sale, is still friendly and courteous. It's nice to be treated as the customer, compared to other dealers who act like they are the customer and we are doing them a favor. Andy cares about his customer and works hard for them! It was much appreciated in a commonly uncomfortable environment.

David A. Lavigne

Great service! Had an electrical problem that needed immediate attention. Drove into the service area and within and hour the problem was diagnosed and repaired. The problem was under warranty, which was found by the service advisor, and it was repaired with no cost to me.

Adele Fox

Ryan York the service advisor, was very professional ,courteous, and efficient in getting my oil change done with a benefit of a free inspection sticker. How nice to have a perk such as this. Fantastic dealership worth the drive from Portsmouth,N.H. very nice people here a pleasure to do business with!

Mat Poland

In and out in a hurry, provided service that we were not aware was needed. Very good experience.

Destiny Merrill

I had a wonderful experience at Berlin City with Sarah Chasse as my salesperson. She was AMAZING. She listened to my needs and was able to get me into my new car the first time. Everyone I dealt with at the dealership was willing to help with anything, which shows how wonderful all the staff is. I highly recommend this dealership to anyone!!!

Max Thompson

This is the second vehicle that I've purchased from Berlin City in Portland. Working with Megan was great! Car shopping can be uncomfortable at times, but Megan was never pushy and even worked with me when I needed to swap cars at the last minute... I would highly recommend this dealership.

Liz Burroughs

Easy and efficient. Friendly service. Love the free car wash coupon! The follow-up email with details about my car's condition is also a nice touch.

Mary Louise Waterhouse

Wonderful service team very comfortable customer oriented business definitely five star

Robert Sansonetti

Ryan in service was amazing to work with. Super helpful, funny and attentive. Excellent experience with this dealership.

Clariluz Perez

Dillon was my service advisor when I brought my Civic to Berlin City Honda. He was very informative and assisted me with the maintenance on my vehicle. He also found me winter tires within my budget. I absolutely recommend Berlin City Honda and Dillon!

Mark Koerner

Scheduled a service visit to replace a stolen key. Arrived to find that they didn't have the parts on hand to do the job and that I would have to return the following day. They had my VIN from prior service and should have been able to verify that they had the parts on hand prior to scheduling service. Called to speak with the service manager after I got home and got an argumentative responce from the same service rep I had worked with on site. Time to try another Honda dealer.

Sheridan Johnston

I had my 45,000 mile service done on my new to me HR-V yesterday. It was the first service I have had to have done (other than inspection) since my purchase. Bobby took wonderful care of me and my beloved HR-V. I am so thrilled that I decided to buy a Honda.

Childrens Odyssey

Convenient shuttle service, timely repair, reasonably priced.

Larry and Pam Barnickel

Eric did a fabulous job the other day when I just came in for an oil change, tire rotation and inspection sticker. Turns out I needed some filters and rear brake pads and the estimate was 10x what I had in my budget for that day! I was really concerned and he ended up making it half that! I got everything done and he was professional, patient and obviously really good at his job to help me use the appropriate coupons to bring the price down. Thank you Eric!

Connie Fulton

Dillon was really sensitive to my concerns and questions. He took the time to not only explain but also show me, so I felt confident about my current and upcoming service needs. I’ve been having my Accord’s service (and warranty work) taken care of by Berlin City since 2015. They have proven to be trustworthy time and time again!

Brooks Ladd

Called and scheduled airbag recall day before. Work was done ahead of schedule. Great visit.

Gorav Singh

Came for an oil change + tire rotation. Forgot the tire rotation so put back into shop for that. Total wait 3 hours. Mobile 1 Oil put in instead of Honda Genuine. Maintenance minder not reset. Nice shop but wait time needs to reduce and more knowledge on maintenance minder.

Kathleen Dockry

An outstanding experience—so much better than my previous car-buying experiences with other dealerships. Bill Riley (the sales associate) and Zach Hanlon (the tech expert) listened well and were friendly and informative. They moved things right along without being at all pushy. And I love my new Honda CR-V!

Aaron Watson

Quick. Friendly. Convenient. Service was excellent...

Julianna Livingston

I just bought my first car today and the service I got was incredible. I was extremely nervous about the whole process, but the people I worked with made the experience seem easy in the grand scheme of things. I had Chris as a sales associate who helped me learn about all of the features for car I was looking at, he also did everything he could to aid in the process of helping me get the best deal. I then worked with another Chris who was part of the financing, and again, he helped me get the best deal and made sure I was in my price range. I also worked with Becky who made signing all the paperwork much more enjoyable. Overall, each person I worked with made sure I got the best deal, the best car, and the best care possible. I truly appreciate all of the effort that everyone took to help me find what I was looking for. I would highly recommend them to anyone!!

Barbetta Hardy

The service person that took my car and information was very nice. He listened to me. The person who originally took my information on the phone told me that there was no recall on the shifting knob.She was not very nice about it. I had a copy of the recall, which I had told her. He told me that wasn't true of course. There was a recall. I also appreciated that he had my car brought into the service area for me when it was done. It was raining very hard. I'm sorry I dont have his name. The papers are in my car. I assume you know who he was. I will look for him the next time I need service. Thank you.

Joseph Bane

Always very friendly and helpful. I've bought here twice now and never had a bad experience. They're usually quick with maintenance as well the few times we've come in for that.

Vicki Vail

Not going back after decades of car purchases & service. Going to local Honda dealer. Got burned without ANY attempt to make right. Forever finding charges "added" since service area made "fancy" a couple years ago. Mechanics rate nearly $150/hr--in MAINE. Car checked over, 3 keys matched (not bought there--other Honda dealer sale, only 1 key needed cut) & an oil change: $202. Seriously. They never even checked that the new key remote worked. (It didn't). Came home with dead remote. NO QC. Wanted me to come back to put new battery in remote & CHARGE for it. Sigh. Plus waited 2 hours over "assigned" wait time. For inspection last visit, said car tires wouldn't pass inspection next time (year)--showed me sheet with "scary" red differentials. Tires bought 11/15 at reputable tire store. Checked with them for winter use--enough wear for 25k to 30k miles in tires!! I've only had 21,000 on the tires! DONE.DONE.DONE. Buh-Bye!

Chris Veazie

I like my Ridgeline, buy I think my daughter likes it even more. Thanks, Dave.

Darren Bridgewater

Friendly, not pushy with service items instead it goes on your car report at the end. Nice waiting area with snacks. Painless all the way around really.

Martin Emerson

Sales guy was awsome but finance person was not! Finance guy was very pushy with financing although we had financing already set up through a credit union. Almost 8 hrs to buy a car. WONT BE BACK!!

Nancy McClanahan

We broke down (my husband, myself and another couple) about 30 miles from Portland. We had left Maryland early that morning. Our Roadside assistance picked us up and took the van to Berlin Honda. They took us in at 4pm on Thursday before Labor day. They not only fixed the Van but did so very quickly and the guys stayed after closing to be sure we were back on the road that evening!! They saved our long weekend getaway!! EXCELLENT communication and customer service. Thank you so much!!!!

Ian Brauner

We were from out of town and our Honda had an issue. We showed up on a Friday afternoon, they had us back on the road by Saturday afternoon, and that included having to order a part from Connecticut. We are able to enjoy our time in Maine and still make it back home with no problem. The staff was super friendly and helpful.

Julie Crandall

Had to have an airbag replaced as part of a Honda recall. Berlin City was an excellent choice to have this work done. Scheduling my appointment was quick and easy. The wait time for the work was exactly what Honda told me to expect. All Berlin City representatives were exceptional. I am a truly happy customer!

Bart Simpson

Good price on my Nissan Titan

Cheryl Anderson

Easy to drive into the service check-in. Free coffee, hot chocolate, snacks, and WiFi

Carrie

Had a great experience with Ryan York! Excellent customer service!

Bobbi Hardy

I actually almost purchased from a different dealership but they were being wishy washy and slow to respond to my inquiries. So I said to heck with them and contacted Berlin. Fortunately I had the complete opposite experience at Berlin. I emailed my salesperson, Tim Cole, Fri afternoon and heard back a couple hours later. We negotiated on the phone Fri evening and the next morning I called in a down payment over the phone. Never even set foot in Berlin until after I had committed haha! From our first conversation to our last, Tim was refreshingly responsive, respectful, genuine, and committed to customer service. He was honest about what they could offer and never tried to push me into buying more or any of that monkey business. They were able to give me most of what I asked for when negotiating (and I asked for a pretty good deal). When we met in person, Tim had a great sense of humor and took my nitpicking like a champ haha. I'm one of those people who reads the fine print, considers little details, and negotiates everything. I am sure this is a nightmare to car dealerships but Tim rolled with it just fine as did the finance guy Wayne. Berlin has this cool program where someone sits in the car with you and helps you connect your phone to bluetooth and shows you all the bells and whistles of your new car. I had no idea such a program existed but I'm so glad it does! Unfortunately I can't remember his name (though I do remember he graduated from UMaine in 2014 with Computer Science degree) but the guy who was my technology genie was awesome! He showed me a ton of things I never would've figured out on my own. Never would've known what the Econ button does but he showed me and now I use it all the time. And other things like that. Anyway, all this is to say I had a great experience at Berlin and next time we need a new car I'll be headed back to Berlin to speak with Tim. Highly recommend!

Edith Synnefakis

I have always had a good experience here. Jessica was very helpful and definitely went above and beyond.

Suzanne Rouhana

Thank you for excellent customer service.

Mark Reuss

They did a good job of a basic service quickly. Nice waiting area. No car wash coupons available though

Tom Leighton

Dave Thorne did an outstanding job helping me select a new car. He was honest, fair, knowledgeable, and didn't try to pressure me in my decision making process. I will recommend him to friends and family.

Jennifer McGary

Ted Hansen and Chris Clickner were awesome to work with. They both were very patient with me in the 2 weeks it took me to decide which vehicle I wanted. There was no pressure and no hassle at all with the process. Always returned calls or emails. Just all around a great experience with Berlin City Honda! Thanks again guys!

steve morgenstein

Was met by service advisor who reviewed the work to be done. He told me when the car would be ready which turned out to be accurate. He explained to me issues with my tires and made sure I did not pay for work that was not done and how I could remedy the situation without trying to up sell. My experience was a pleasant one where I felt respected.

Mark Reynolds

Great overall experience. Jamie worked with us to find the right model then tracked down the model with the features we wanted. This was a fairly long process for us and they worked patiently with us through the whole time. Highly recommend the dealership.

Norman Zimmermann

Great place clean and organized and very helpful.

Barry Gilpatrick

Quick service at time of appointment. Courtesy shuttle ride to and from local restaurant during service. Knowledgeable and personable service advisor. Pleasant experience.

Heidi Kirn

The experience of looking for a new car was so pleasant and easy every step of the way. Drove away the same day with a beautiful new car. Could not be happier! Thank you so much!

Tara Sommers

This was a great car buying experience!!!! My Sales Rep Jaimie took the time to hear what was important to me and really worked hard to find a vehicle I would love, not just like. Working with Mark in the Financing Dept. was very easy. He explained all of the options without pressuring me to take any of them. I would recommend this team to everyone!

Kurt stultz

Had them do some warranty work on my car (so I didn't pay them anything), but definitely the best experience I've ever had at a car dealership. Friendly, easy, not pushy, and shuttle driver was awesome too!

Jonathan Snyder

I was able to get an appointment with just a few days notice for Air Bag recall. The scheduler was extremely professional and setup my new account very quickly. The appointment went as planned. My service manager was very helpful and the work was done right on time. They also completed an inspection and advised for some additional service but did not pressure me in any way. I will definitely go back to this dealership!

Susan Ostertag

Appreciated the quick availability of service time slots, and when more problems were found than anticipated, promot offering of a replacement car while mine was quickly repaired.

Marta Agrodnia

Mr. Ramos was wonderful to work with start to finish. Explained things well, and worked very hard to have car done on time. Excellent experience, well done.

Zoe Trautman

Your dealership went above and beyond to service my vehicle. Thanks so much for the fast and professional treatment.

SposatoA s

The folks at berlin go above and beyond for the customer. Welcoming you like family from the minute you drive in. A++ customer service.

Casey Ford

Jeff treated us very well. I am very happy with our new CR-V.

Michael LaCombe

Great experience- Jessica was great: efficient, thorough, fast- The service was completed 30 minutes before the projected time. Very happy. Thank you!

devon king

Great facility, wonderful people and great place to buy your next car. Ask for Devon!

Business Hours of Berlin City Honda of Portland in Maine

SUNDAY
CLOSED
MONDAY
9AM–8PM
TUESDAY
9AM–8PM
WEDNESDAY
9AM–8PM
THURSDAY
9AM–8PM
FRIDAY
9AM–8PM
SATURDAY
9AM–7PM

PHONE & WEBPAGE

Berlin City Honda of Portland en Maine
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