You have the opinions of real people who buy the products and services of Atlantic Motorcar Center (Car Concessionaire) in the state of Maine.
At present the firm has a score of 4.8 stars over 5 and that rating was based on 150 reviews.
As you can see it has an average rating is virtually the top, and it is founded on a very large number of scores, so we may conclude that the assessment is quite accurate. If there are many people who bothered to give their review when they've done well with the business, is that it works.
You know that we don't usually bother to write reviews when these are good and we usually do it only if we've had a problem or incidence...
This Car Concessionaire is classified in the category of Auto repair shop.
Very thorough, efficient, and quality work. All employees are pleasant and polite.
Always happy with the service I receive! I love that it’s close by and that I get in quickly when needed. I also like that they physically show me what is wrong with my car. I like being educated about my car and am able to pass that knowledge to my sons! Also great staff who care about keeping you and your car safe.
Well, it's now a year later and I STILL think AMC is the top-notch operation that it was when I reviewed it a year ago. This year, the post-storage work on my 1996 BMW 328i convertible was scheduled, and as always it was done correctly and on time. The same day I took the BMW there I also retrieved from winter storage my 1986 Alfa Spider. Despite working fine when I put it into storage last November, it would not stay running this spring. So, after a tow job to AMC and despite how booked they already were, Bruce and team were able to get it in, diagnose the problem and fix it. They also took care of a couple of other, minor issues I had been having. I am particularly impressed with how AMC diagnoses and corrects problems: rather than take the easy way our of replacing all the potential and expensive parts immediately, they take a step-by-step approach to the diagnostics/repair/replacement. Much less expense to the customer. But of course this only works when a company has sufficient technical talent to accomplish that. AMC has abundant talend, they treat their customers well and are the best when it comes to communicating with the customer and explaining alternatives. I could not be more pleased. ------------------------------------------------------------------------------------------------------------------------- Atlantic Motorcar has been the principal facility to maintain my 1996 BMW 328ic last year and this year. I continue to be impressed by, and appreciate, their technical knowledge, customer service attitude (very rare these days) and the "go the extra mile" approach. I plan on taking my 1986 Alfa Romeo Spider to them for some work soon. They are a welcome alternative to high dealer prices and robotic personnel at many dealerships whose interest in the customer experience is largely nonexistant. I unreservedly recommend Atlantic Motorcar.
Probably the best car service/repair experience ever. I've finally found "my car guy". I experienced a large fluid leak under my MercedesSLK320. This is a seasonal car which is seldomly driven. I placed several calls to specialty repair centers closer to home but no one spent anytime with me and the soonest appointments were 7-10 days. Then I called Atlantic Motor Cars. Bruce, the owner, spent at least 20 minutes listening to me and trying to understand what was going on. He had several insights and was extremely knowledgeable on the date of the appointment, they picked the car up from my home at the agreed time in the morning. Throughout the day, I was sent pictures of the findings. Bruce's intuition was correct and the faulty O-ring and electrical harness were replaced. When the repairs and "preventive maintenance" were complete, the car was driven back to my home. The car was washed and vaccuumed as well. There is also a loyalty program which gave me 2% back in credit for our next service. I've driven a few hundred miles over the past week, and the car is running great and no more fluid leak. A few days later, a thank you card and a few brownies arrived. Will be going to Atlantic Motorcars for my Mercedes care from now on.
They are very thorough to diagnose my completely ‘idle’ car. They also have the computer diagnostic tools that other auto repair shop don’t have. Bruce is very knowledgeable and very good at explaining the issues with the car. They checked everything and repaired them. I am very impressed with the results!
I took my 80K mile 2011 BMW 328xi in while I was on vacation, due to what I thought was an alignment problem due to a pothole. It had also been smelling somewhat like oil, though as it had been recently "repaired" where I live, I thought nothing of it. As I walked Bruce through the issues, he suggested Nick take it for a ride with me. Nick's spidey senses told him to take a look, and as I waited for my "show and tell", I had no idea what to expect. As Bruce and Nick took me into the garage, they gave me the most thorough in-depth look at my vehicle I have ever had. The transparency they showed me, knowing this would be a significant repair of not only the wheel, but the guts of the car, was incredible. Over the next week, on a daily basis either Nick or Will called me to update me on the repair, and the price. It was truly exceptional customer service. When I got the vehicle back, it was like I had a car with 15 miles on it. The service team at AMC definitely bought me at least 100K more miles, under the utmost professional of services. I HIGHLY recommend AMC and the team under Bruce to any resident, or vacationer of the southern to mid-coast Maine area, and would follow by recommending any shop in your area that Bruce Howes recommends. This is truly a team of exceptional service members, both from quality and personality.
I have had my vehicles serviced at AMC for years, I am always happy with their service and customer service!
I have been a customer of Atlantic Motorcar for over two years now and my expectations are consistently exceeded every time. I highly recommend them and trust them more than any other car repair center I have even done business with. The customer service and communication I receive is outstanding. They go out of their way to educate and inform their customers about every detail and repair need. I appreciate their exceptional customer-focus, honesty, transparency, great prices and loaner availability. All these factors lead to an outstanding experience and my ongoing loyalty. Thank you Bruce and team!
Best place in the Mid-Coast for expert auto service. They are helpful, skilled, and they will lend you a car if you need one. Atlantic Motorcar is not the cheapest place, but the level of service is definitely worth it. My two 12 year-old cars are running great and headed for 200 000 miles thanks to Bruce and his team.
For years, until we found Atlantic Motorcar, we were frustrated by the poor maintenance service we were experiencing. Then a few years ago someone told us about Atlantic Motorcar and we were hooked. We have total confidence in their ability to keep our Saab Wagon in topnotch shape, even better than the dealer. And beyond that AMC thoroughly explains what service they provided: what needs doing, and why. Because of Atlantic Motorcar we intend to have them maintain our Saab for the second 100,000 miles instead of our having to buy a new wagon.
Consistently excellent, transparent in disclosure and customer-service driven- if only healthcare could follow suit.....
My Visits to Atlantic Motorcar Center are always good. I use the computer room and the coffee is always fresh.
Friendly service and great work. I have been going to Atlantic Motorcar for about 2 years now, after switching from a major dealership that didn't really seem to care about me. Atlantic Motorcar has been such a refreshing change, they listen to what I am saying and explain things in a way that makes sense. Often they will take me into the work area and show me the condition of my car and what needs to be repaired. Their waiting area is comfortable, and they have a great fleet of loaner cars. The best part is during my last service, the service manager delivered my car directly to my house when my 65k mile service was done. Talk about service! I feel fortunate to have such a great team of people working on my car.
Excellent! Can't say enough about the excellent service provided by Atlantic Motorcar Center. I'm very appreciative of the work they've done on my '98 Z3, keeping it running topnotch. It's a pleasure to do business with every one on their staff, they are all very courteous and knowledgeable. I highly recommend Atlantic Motorcar Center to anyone who values excellent customer service and appreciates the very best in workmanship. Thank you!
Very knowledgeable. Excellent service. Highly skilled service team. Your "go to" guys.
Friendly staff and and great service.
Since my purchase of a Volvo at AMC several years ago, it has become the only place I want to have a car serviced. They are trustworthy, honest, reliable, convenient and will do whatever it takes to satisfy. My whole family has their cars serviced there, Subaru, Honda, BMW and Benz. When I buy a car now, I will only buy one that they will service. Need I say more?
No nonsense here. Bruce and the team had a “we can fix that” attitude and they did it!
I find Atlantic Motorcar Center to be trustful, reliable and always clear on the repairs needed. I have had many Audis serviced there as well as purchased two vehicles from them. I always have faith in Bruce and his professional crew when I bring in my vehicles for service and repairs.
My husband and I recently purchased a Mercedes here and had the pleasure of working with Jeff. The entire process was quick and smooth with absolutely no pressure felt, which is one thing we don't look forward to when going to the bigger dealers. We look forward to working with Atlantic Motors for service in the future.
Excellent service and great follow up by the staff!
The staff are very kind and knowledgeable! I’ve had a fair amount of work done on my BMW there and the prices are great compared to other BMW repair shops. They only fix what you ask them to but they make notes and suggestions on work that may need to be done or work that’ll need to be done in the future. Their rewards program and 6 month 0% financing are a nice bonus too!
Bruce and team continually provide exceptional service and advice. They always go above and beyond our very high expectations and we have no hesitation recommending friends and family!
Have been having both of our Volvo’s services there for years. Have tried others but always ended up coming back. The use of loaners when needed is a big plus. But ultimately even though they are expensive they are a good value. I honestly think my 2000 sedan is in better shape now than 6 years ago when I bought it used out of state.
Just wanted to let other people know that my experience with Atlantic Motorcar Center last summer was by far the best automotive customer care I have ever received, and it may be the best customer service I’ve experienced period. My kids and I drove from New York to Maine for a summer camping trip in our beloved 1978 Land Rover Santana. On the second day, my car came to grinding (literally) halt and we thought our precious vacation time was over. After frantic googling I found Atlantic and had my car towed there in the evening while I sorted a last minute hotel for my family. I spoke to Bruce on the phone in the morning and despite his busy schedule, he had my car on a lift, diagnosed (blown rear diff) in less than an hour. He even took a video of the broken components and made a detailed presentation to explain to me exactly what went wrong. I found this extraordinary and it really helped put us back on the road quickly to complete and enjoy our family camping vacation. Keep in mind, my car is a 40 year old relic from Europe that was never released in the US. Bruce knew the car inside and out and was quickly and professionally able to diagnose the problem. What’s more, in the midst of our drama, he took additonal time to chat with my kids and give them some small gifts of balsa toy gliders to keep them happy while we figured out the car situation. Thanks again and I sincerely hope that anyone who needs an auto repair will find this shop. FYI, I was not surprised to see that an entire wall of the customer waiting area was plastered with similar thank you and appreciation notes from many other satisfied customers. These guys know how to do business the right way.
I have purchased many cars and this honestly was the easiest and most enjoyable car buying experience. No games, no sales pressure from the first inquiry call to signing the papers. Highly recommend!
Exemplary service! Bruce and his team went above and beyond to service my car when my husband and I broke down on our way home from a wonderful vacation in Maine. They took our car right in and got us back on the road in no time! A special thanks to Justin for extending his work day so we wouldn’t be stranded for the night. I can not say enough for the professionalism and customer service we received. Thank you so much!!!
They always go above and beyond.
Always the best atmosphere and energy from all staff. Their new loaner vehicles are top notch and incredibly appealing. Fast service and incredibly reputable. 10/10.
As always, I appreciate the courteous service, the really in-depth explanations of why I was having the problem I was (in language I can understand), the promptness of the service, and the offer of a loaner car while the work was being done. For me, Atlantic Motor Car is the only place I will have my Volvo serviced - have been going there for years!
5 stars on sales, 5 stars on service!
Bruce and team at Atlantic Motorcar are excellent in every way. I'm incredibly impressed with the superior level of service offered by the shop. Bruce thoroughly explained the work recommended for my Volvo, and all the work was completed on time, as promised -- bonus points for squeezing in my appointment on short notice! Thanks again for the great work and service. You'll be seeing my BMW soon!
Bruce and his team were great to work with. They take measures to ensure great service is not only on your vehicle but also from a customer service standpoint.
Atlantic Motor car is a Great place to purchase and service your car!! Friendly and experienced staff!! Will offer to come to you or meet you to pick up car for service..whatever is Most convenient....recommend Highly!!
Just had work done on my Honda Ridgeline at Atlantic Motorcar. Very happy with the work performed by Will. Frank was very helpful during the process. Thanks for a job well done.
I would recommend the team at Atlantic Motorcar to anyone. The personal service I've received and the work done on my Subaru is always top notch.
Consistently the most professional and pleasant car-care I have ever had! I'm happy and my car is too!
I cannot say enough good things about Atlantic Motorcar. Extremely professional and comfortable environment, excellent communication, and over the top customer service. They help me understand not only what's being done to my car at the time of service, but also what I should plan for in the future, which I really appreciate. I also bought my car there - another great experience. Two thumbs up!
We continue to appreciate the staff at Atlantic Motorcar for their knowledge and customer service. We've tried other places for service on our '06 BMW 325xi and Atlantic will remain our service center of choice.
The service team at Atlantic motor cars is top notch. My appoint meant was scheduled for 8:00am and like clockwork my car was driven into the service bays at exactly 8:00am. After a thorough diagnostic review, recap conversation with the manager and the service tech, I was on my way at 9:15. Now that is service!!! In addition to the service team, my husband and I have purchased 3 vehicles from Atlantic Motors and we could not be happier with the sales team. It is a pleasure to work with true professionals.
Amazing service, another excellent experience at AMC.
Was petrified about getting my two Volvos serviced when we moved to Midcoast Maine 3 years ago, thinking we would be sentenced to the 140 mi round trip to Portland. After driving past Atlantic Motorcars multiple times, and a recommendation by an acquaintance we decided to give them a try. I have nothing but great things to say about Bruce, Scott and the entire crew there in our dealings over the past 3 years. Their loaner car and valet services, and free wifi, making car service easy and convenient. All work is done well and they stand behind it. In one instance, I got caught up in a vicious cycle of "feeding" Pirelli tires to my car since that tire wasn't designed with Maine roads in mind. Bruce gave me a credit on two relatively new tires, allowing me to switch over to a complete set of Michelins which are far better suited to local roads and are exhibiting appropriate wear. Having had such good experiences with Atlantic Motorcars service, we turned to them to buy a used Volvo this past summer and as expected, we were delighted with all aspects of the purchase, as well as the car itself. They've expanded their service expertise to most European cars so I wholeheartedly recommend for anyone in the Midcoast region to check them out for both their excellent service and used car sales.
Very good experience, due to I think understandable circumstances took days longer than expected to solve the problem of the “tire sensor light “ being on. All the way very professional and extremely courteous interactions.
Atlantic Motorcar is the most impressive service center we have ever been to... they are thorough, honest, caring, and competent. They always put the customer first. They have true old fashioned values, the way doing business should be!
They did unnecessary work and charged an outrageous amount for that work!
Went in for the first visit on reputation, will be going back because of exceptional service and expertise. Especially liked the Technician actually showing me the items that needed attention while the vehicle was on the lift, seeing is believing and builds trust. Highly recommend.
These guys are the total-service real deal! They do what they say, show you why, give you a great deal and have concierge service, if needed. Would recommend them to anyone!
We take our Mercedes here for its scheduled services and repairs. It is an older one owner car in very good shape. The team at Atlantic Motor Car have always done good work and have kept the car in top operating condition. Thanks for your trusted service. We would recommend AMC to anyone needing a repair or service on a vehicle.
The one place in Maine I bring my car for service. Very nice and honest people working here. Highly recommend.
Fantastic service always delivered with courtesy and respect. Thanks guys!!!
Wonderful service folks; they took time to explain everything. The only reason I didn’t give it a 5 is that I think they’re a bit pricey and I had to return the next day to have a bulb replaced that was done the previous day. I’m not sure what the deal was with that. They are a step up from where I was going before.
Great staff! I love that they brought me right out to my car to show me what they were fixing and why! So friendly and caring! I will be back!
Atlantic Motor Car has been servicing three different foreign cars in my family for a number of years. Recently, I decided to put one of these cars on the market for sale and AMC placed the car for sale on my behalf. Their listing, marketing, and care for the car while in their hands, was totally professional and gratifying. I send a Thank-You to Jeff for his management in the sale of the car. In all aspects of the marketing and sale, Jeff kept me involved in an informative, helpful and timely manner! The owner, Bruce, and the "entire staff" at Atlantic Motor Car truly demonstrate their intention of providing customer satisfaction in all aspects of their car service.
Honest diagnosis and service. During the multi point inspection as a new customer the service tech found that the transmission fluid, brake fluid, and coolant all needed to be serviced. At a 120,000 miles that would be expected. Here's the twist. 2,500 miles previously all of the fluids were supposed to have been changed by an Acura dealer and I paid for that to be done. Both Bruce and his service tech provided me with the information to go back to the dealer and present to them evidence that resulted in a refund of the services not previously performed. Where else would you get this kind of support and follow through. Thank you, Bruce and Atlantic!
I will say the work done at Atlantic Motorcar is top notch. everything was fixed and they were very knowledgeable about my BMW and other German vehicles. That being said, I do believe that if you are not carful they will try to fix anything and everything even if it isn't broken. Not the place you want to go to if you have an actual budget. In fact I had my brake system flushed under their recommendations which was fine. I then had my next service 2 months later because I drive a lot. They charged me another couple hundred dollars to do the exact same service again. I just didn't notice it at the time until I went to sell the car and was reviewing the service history. It was nicely hidden within the $3600 service total. They will push things on you that you don't need, and it will cost you dearly. As one of the other reviews stated, they will insist on doing something, whether or not you agree or desire it. Sometimes we all have a budget and offering a credit card as a solution to pay for a single $3,600 service is not the answer. Again your car will be pampered to no end, but its not a place for the middle class to get service done at. The BMW dealership will cost you much less.
Bruce is always ready to help. Always impressed at how generous he is with his time and knowledge. A true gentleman and a scholar ! :)
Frank did a great job explaining the belt and pulley issues on our Mini Cooper S. The work was completed on time as promised, and at the quoted price. Car is running great! Thanks.
They have a alot of computer glitches and thats scary. keep your receipts. I entered my sensitive information onto their loan application and they lost in in the abyss. It took 4 trys to get all my info, Very disorganized. No problem solving skills and dont take responsibility for their mistakes either.
I had my beloved Volvo XC70 for 15 years and you took beautiful care of it. It is in such great shape that I just turned it over to my granddaughter. Now I have a new Subaru Outback with every imaginable extra! :-) I wouldn't trust it to anyone but your team there at Atlantic Motorcar. I have always felt secure and confident that my vehicle is safe and working at top performance. Here's to another long partnership with you with my new car! Thank you for helping this older woman feel safe and secure!
I recently brought car into shop because of intermittent blinking of ABS warning light. Cause was not determined. I was found to require front end ball joints based on play in vehicle while in motion. That play had been there for years and thankfully was found to be present on a visit for another reason. After replacement, the car is much more stable with lack of play while driving. Your input was much needed and greatfully appreciated. See you next Spring! Dr. Bower
We have been bringing our cars to Atlantic Motorcar since they started, and the service is always consistently excellent! They are thorough by doing a complete inspection before starting any repairs and addressing all issues during the service visit. For that reason, we have a trouble free driving experience between routine maintenance visits. We owned Saabs, Hondas, and now VW TDI's, and each car has been well maintained by Atlantic Motorcar. They are very accommodating by offering a loaner, and their lounge is comfortable if you choose to wait. The work area is immaculate and demonstrates real pride in what they do. Needless to say, we are very pleased with our experience at Atlantic Motorcar, and would highly recommend them to others.
I bought my Volvo from Atlantic Motor Center in 2010. Although I live over 2 hours away from Wiscasset, I have continued to have the car serviced at the center. I have always found all the Center's personal to be bright, polite and helpful. The service has been excellent and the car (with over 160.000 miles) is a joy. I would recommend the center to anyone. I trust them.
Excellent service. Reasonable prices. Most of all, a firm which you can trust. Personnel know what they are doing. Two of our cars are in their hands. We are fully satisfied.
Service was great and friendly
I have taken my cars to Atlantic Motor Car since 2005. These include a BMW 5 Series, Toyota 4Runner, Volvo 240. Nissan 240SX, and most recently the 2009 Volvo XC70 that I purchased from Atlantic MC four years ago. During all my visits with these cars I have found the service excellent and the staff extremely courteous and helpful. Two weeks ago, under the pressure of having to transport a house guest to the airport, the check engine light appeared on the XC70's dashboard the night before we were to drive to the airport. The next morning, I got up early and drove to Atlantic MC, obviously without an appointment. Frank, the service advisor, received me warmly, got the car into the shop, had the technician attach the OBDII diagnostic equipment to the car, and determined that the fuel rail pressure sensor had died. BUT, not only was the diagnosis made quickly, Frank said that he actually had a new sensor in stock! The technician replaced the old, faulty sensor with the new one, and I was back on the road within the hour, in plenty of time to get our houseguest to the airport for the flight home. Lest you think that this courtesy was extended to me because I am a regular customer, you should see the numerous letters of thanks on the bulletin board in the waiting room at Atlantic MC. Many of them are from visitors to our area who ran into car problems and had their cars repaired in a timely manner such as not to have their visits wrecked by car problems This is the kind of care and service rarely found and very uncommon in today's world. Thank you Frank and thank you Bruce for being there when needed and going the extra mile.
Anyone who rates this dealership at anything under five stars has not been to many dealerships before. This was, without a doubt, the best experience I have had in my life when buying a car. My wife and I were looking for a vehicle for our dogs to replace our Honda Ridgeline, which was a bit cramped in the back. We decided on a used Toyota Highlander. After dealing with a couple of the big dealerships in the Portland area, who seemed pushy and of questionable moral fiber, we looked elsewhere and found a Highlander at Atlantic Motorcar. We made an appointment for the next morning, and Dave was there to help us. He drove the car up and went through the basics, no pushiness whatsoever. When he was done, he answered a couple of our questions before allowing us to test drive the vehicle by ourselves, which gave us the freedom to discuss the purchase. We decided we wanted the car. I had also done research on how much our trade-in would be worth, but was fully aware that , based on experience, those ranges that you find online usually don't work out the way you want them to at the dealership. We decided we would offer the asking price for the Highlander as long as they paid us what we owed on our Ridgeline. If not, we were fully prepared to walk. Weren't we impressed when Dave said that our trade-in was worth over $600 more than we owed! This had never happened to me before. So naturally, we bought the car. Dave was so easy and pleasant to deal with, even during the hellish paperwork process. We were provided with the 3 month warranty, but Dave said to call him if anything came up with the car in the meantime to call him and he would drive out a loaner, an hour away! We love the car so far. Dave, thank you so much for an amazing buying experience. And to people out there, LOOK FOR YOUR CAR AT THIS DEALERSHIP! You will not be disappointed, it may be a little out of the way, but it is worth it. In this age of ripoffs and scams, it is so nice to know that there are still good, honest businesspeople out there. If I could give them more than five stars, I would!
Great service. Excellent people. Only reason I give it one star is because I got sold a lemon. Nothing but problems since I bought the vehicle. I’ve had them service it one time and it was great for about a week and cost over a grand. Don’t buy a car just because you think it’s cool.
I have been taking my BMWs to Atlantic Motorcar for over 10 years. This time it was for a spring "tune-up" and exchanging my snow tires for my summer tires. During the process they discovered a loose ball joint (so THAT'S where that clunking was coming from) and also felt that the opposing ball joint was starting to go. Replacing both at once saved me down time and also the cost of a 2nd wheel alignment. Also during this "tune-up" they discovered a very slight water leak from the thermostat, which they replaced at no charge, since it was under their automatic 2-year service warranty. These are just the most recent examples of their ability to find and fix problems before they cause me problems. We are so lucky to have Bruce Howe and his very competent staff here in Mid-coast Maine. For the owners of fine automobiles, they make all the difference.
In the six years I've owned it, Atlantic Motorcar has been the only place I've taken my Volvo S60 for repair and service. The dealer is much closer to my house, but the experience, courtesy, and overall peace of mind I receive from Atlantic Motorcar makes the extra distance more than worthwhile. My car has 170,000 miles on it and runs like the day I purchased it. They excel in spotting potential problems before they occur. I would highly recommend them to anyone with a European car. It's a pleasure to have such a trustworthy place for auto service.
Truly a pleasure to work with team that really cares about the customer, and each other!
Little pricey but great customer service
Wonderfully skilled and professional at their craft, Bruce and the folks at Atlantic Motor Car provided my family and I the best vehicle service experience we've had here in Maine. Our Mini-S is purring like a kitten now! Thank you!
I had a good experience with my initial visit. I brought my MB e350 in for transmission oil and filter change. Was recommended that I should drain and refill brake fluid and coolant. Price was good and my new customer coupon increased from $50 to $100. Competitive price and no major pressure.
Very friendly knowledgeable professional staff. I felt comfortable trusting them to take care of my Land Rover. My husband even liked them and he’s very picky, being a mechanic himself. Definitely recommend this car center and will be back for my next scheduled maintenance. Thanks guys!
Outstanding team and top quality service! I purchased my Audi A3 from Atlantic Motorcar Center in July 2018 and have had it back to their shop 3 times since then for routine service and care. The service and sales teams have always been highly cordial, helpful, thorough, and transparent with me regarding the care my car required, the cost of their services, and the time I would need to allot to allow them to do their best work. It's always great to see an business owner actively involved in the day-to-day operations of his company, and Bruce is a great example of that! It feels more like a family unit than a business climate, and the pride he has in his team is apparent. Their dedication to the work at hand is crystal clear. I couldn't be happier with Atlantic Motorcar Center, and I don't want to have anyone else work on my Audi! I hope to deal with them again in the future when I need a new vehicle, and I've already recommended them to some family and friends. Job well done! Joseph Arsenault
Great communication, great service. Very glad we purchased with Atlantic and have kept our service there. William was helpful explaining what was done and what to expect in the future.
I am of the mind that the entire operation at Atlantic Motor Car is Superior in every way. Bruce seems to have the ability to inspire all of his top shelf crew to maintain focus on the details. I am always pleased with everything that they do for me. Absolutely tp notch!
I am so grateful to Frank and the service crew for acting to get me in for evaluation, track down the part and repair the car without delay or even a moment of hesitation. The car now feels like its old self. I also greatly appreciate the expressions of concern from everyone, including Dave, for Jim. I have told him how well everyone took care of the car and of me. He asks me to say a big thank you! We are going back to NYC very soon but I hope we will be back sometime in the fall, and if so we will both come in to say hello - and to look at cars again. best regards, Martha Gifford
We have a Lexus Rx 300 2001 with 120k+ miles. We have been bringing our car to AMC for the last few years and we are satisfied with their work. Fixing anything mechanical can be frustrating to both the car owner and the repair facility. I have yet to find the perfect -100%- correct -every time -garage. However, AMC, has taken good care of us and our car multiple times. Bruce and staff have listened to us and have been fair when we voice concerns. We will continue to use AMC. The shop, front office, and waiting area is very clean and comfortable. They have also sent us to Lexus when they know they can't solve the issue. That's not a fun thing to turn away business, although, we like the honesty. Don't hesitate to take your car to AMC, we won't!
Great service !! I had the garage work on my Mercedes and they did an excellent job. Price was reasonable, and the service was even better. Thank you Frank! Will do business again.
Dave, Atlantic's Sals Mgr. is and always will be, due to his perfect balance of honesty, competency and personality #1 in my book of sales (guided me in 2016 through two Mercedes E-Class purchases) professionals. Bruce, Atlantic's owner 30 years auto mechanic experience provides the competence backbone of Maine's BEST team. They restored our 1982, one owner Mercedes back to incredible new car status. True 'top of their game' professionals. Richard Munson, Christmas Cove ME.
Love this place! Not only do they do good, honest work, but the personalized service is pretty unmatched! I have a 2013 Lexus that will run forever with these guys doing the work!
Great people. the best place for European car repair in Maine.
Always have prompt, honest and experienced technicians. When you feel good about trusting someone with your life, you are in the right place! I take the care of my car seriously and Atlantic Motorcar delivers.
Service, as always, was fast, efficient, and I recommend AMC to everyone I know who has a foreign car.
Frank and Will were awesome. They diagnosed and resolved some issues on my son's 2010 VW Jetta. The workmanship was high quality and they were very courteous.
I am very fussy about my car and Atlantic Motorcar is the only garage in Maine I will take my Porsche to. Their extensive knowledge and competence as mechanics is enhanced by their courteous and attentive interaction with customers - Atlantic Motorcar's reputation for the highest quality car care is well deserved. Service on my car has been flawless and it is always returned clean and on time. The availability of a loaner vehicle rounds out the list of things that make Atlantic Motorcar a very special place to take your car. A gem - I recommend it without reservation.
My 1966 Mercedes 230SL is a treasure, and Atlantic Motorcar is responsible for keeping it in top notch condition. The service is exemplary, and the entire staff is over the top. I recently purchased a 2012 Toyota Rav4 from Atlantic, and was very impressed with the sales person and his handling of the entire transaction. Anyone looking for a trustworthy used vehicle, this is the place to look first. March 2019 Atlantic Motor Car continues to provide an entire spectrum of exemplary service, professional and knowledgeable staff. Thank you all.
I just had my first experience with Atlantic Motors. I was looking for a local place to detail my wife’s vehicle for her birthday. Sales manager Dave told me it’s not something they usually do other than for the cars they prepare for sale. However, by the time we chatted about cars he asked when I’d like to schedule the detailing. Steve did an incredible job even taking out some scratches I couldn’t get out at home. Even better, the cost was less than the estimate. All the other good folks I came in contact with greeted me a smile. The facilities are clean and well kept. I will be back!
Very friendly and quick service
Very satisfied with our last service appointment at Atlantic Motor. Taken on time and told exactly what was going to be done. As an added bonus they vacuumed the interior and gave me a free car wash voucher!! Very pleased with the service!
The A/C on our BMW conked out on the way to a long weekend in Booth Bay. I happened to stop at Atlantic Motorcar and Bruce was incredibly helpful, diagnosing the problem and making phone calls on our behalf. All at the drop of a hat and refusing any compensation for his or the staff's time. It's the way service used to be!
They fix it the right way the first time and the car is always ready when they say it will be. There has always been a loaner available whenever I have brought the car in for service. They may feel expensive but try to remember that quality doesn't come at the lowest price.
Atlantic Motorcar has serviced both my Honda & Volvo and helped them both stay on the road running new 200,00 miles+. Though I live in South Western Maine I think the drive was worth it. Thank you!
I’ve been getting my cars service at Atlantic Motors for awhile now and has had good service ever since. I’ve had two cars go through them and they did their job but after the experience I’ve had with them today, I’m having second thoughts. However, today I called when they open around 9am to make only a service appointment for my Mercedes. I wanted to schedule a week ahead and everything was going well until they had noted that the camshaft plugs needed to be replaced on my vehicle. Now, You can buy camshaft plugs for under 20$ and replace them yourself because of the tons of tutorials. I replaced the plugs myself because of the hefty 400$ labor charge so I told them that I did it myself. I wasn’t upset about the price at all but better to do it yourself. This is what made it very upsetting. After telling the person on the line that I replaced it myself, the person on the phone said ”Are you a mechanic?” In a tone like he thought I was some sort of idiot, right after I said I did it myself. Now, Bruce usually answers the phone the last few times but he didn’t today. After I said no I wasn’t a mechanic, the person on the line said that I should just do the service that the vehicle needs since I was a “Certified Mechanic”. Very unprofessional and uncalled for. This experience today was absolutely upsetting because I’ve never had a problem with Atlantic Motors but ever since the disrespectful conversation on the line has made me view their values a little bit different. I will no longer be doing business with them no longer.
Excellent work Thank you
Customer Service was 5 Stars! You don't see this kind of service anymore. They truly are your local car dealership and service center! I would highly recommend Atlantic Motorcar Center to everyone. I purchased a car for my son and they have been guiding him with service reminders. When my son brings his car in they take him through what needs to be done, what can wait etc. They service my Q5 and my sister's Subaru. We consider Atlantic Motorcar part of our community!
I have never bought a vehicle from Atlantic Motorcar, but I was pleased with my conversation with Bruce, the owner, over the telephone recently. His candor and integrity, the characteristics of what makes a person's stature, helped me to understand the true concepts of how customer service should be. His pleasantries and formalities are true valued experiences anyone may look upon to get the respect they deserve when potentially buying a vehicle from these premises. His team, I'm sure, are the same way, delegated by Bruce to upkeep a promise of complete satisfaction, from the time that first call arrives to the time the deal is signed on the dotted line. Thank you, Bruce, for your diplomatic uprightness in delivering a positive attitude. Dale Carnegie would indeed be proud of you.
I’ve had several great experiences with Atlantic. They are fair, professional, and thorough. I’m very happy with their work.
Headed back home with a leaking gasket in my oil pan - 2010 bmw 535x. Decided to stop in for an appointment to fix next week. Rick greeted me and assured me that he could put us in a loaner and take care of the issue. Test drove my car with Scotty regarding an addt'l concern, tire/roadnoise issue. Thorough explained & SHOWED me the leak - very positive experience. Repairs were made within 2 days and they represented professionalism and trust. The technician Scotty, shone with confidence -- solid employee. I'm very careful who works only car. You should give their shop a try; they care ! . Pleasant experience ; Thanks, Bob W - Camden
Eduard and I started trusting our automobiles to Bruce, Rick and Scott shortly after we came to Maine ...All of our interactions have been excellent. We appreciate the time taken to explain, the nifty loaner car, and the superb care of the cars. They know what they are doing, make recommendations for preventative care, and all within a tight time frame. With their help we hope to drive these cars for many more miles.
Best service and smartest technicians that you will find to work on your foreign vehicle! Enough so that you want to buy another foreign car so you don't have to go any place else. I've been a customer of AMC for a few years and they consistently exceed my expectations with transparency and true customer service. A repair took longer than anticipated and went into a business trip which meant I wasnt able to pick it up. Rick and Frank coordinated to have my vehicle dropped off at my house 30 miles away. This is the above and beyond example of my experience with AMC.
Excellent quality service. Perfect convenience.
Always a great experience. The staff is friendly, the technicians knowledgeable and the facility is clean and welcoming.
I bought my 2004 BMW 525 from AMC 8 years ago and driven nearly 150,000 trouble free miles AMC has always serviced the car and kept it in safe and perfect running condition. AMC is a community asset.
Prompt, courteous and reliable.
The folks at Atlantic Motor Car are forever courteous, respectful and professional. They go out of their way to be helpful and accommodating making the experience of needing a car repair much less stressful and inconvenient. The waiting room is clean and comfortable with an ever changing show of local art. Enjoy!
Came in with two dogs in the car and a blown tire. Checked the wheel, fixed the problem and we were out of there in a jiffy. Dogs were happy, I was happy, great service as always.
Terrific service and follow up from this group of true professionals. They always take the time to show the customer the issues or send photos. The service and attitudes are great!
I don't ordinarily submit reviews but in this case Atlantic Motors came to my rescue beyond the expected when in the course of a routine service visit it was discovered that two of the tires on my Audi A4 had been irreparably road damaged. Atlantic Motors speedily located replacements for the hard to get Michelins, procured a loaner car for me and had me back on the road for my busuness trip the very next day. Now that's what you call service! Dr. Robert N. Zeitlin Friendship, ME
Traded in my Jeep for a gorgeous Audi. Jeff and his team did great at getting me top dollar for my trade in all while getting me into my dream car for a price that can't be beat. I already know where I'll be buying my next vehicle and would absolutely recommend Atlantic Motor Car Center to anyone looking for an affordable, luxury car with top notch customer service.
I have an aging VW Van that I refuse to relinquish because it such a part of my family. I have been bringing my "baby" to Atlantic Motorcar Center for several years now and I just couldn't be happier. Scott is unfailingly polite and helpful when it comes to discussing the nuances of my car's problems and issues. If the problem persists after their repair-they are very open to reviewing the repair and fixing whatever needs to be remedied. They never look askance at me when I park my van next to another customer's luxury vehicle (!)--and they always accommodate my needs (whether it involves providing me a loaner, letting me hang out in the waiting area with my kids/neighbor's kids in tow), or listening to me rhapsodize about my car's virtues. Their prices might be a bit higher than those of the "guy who is a friend of a friend", but I know that I am getting my money's worth--I wouldn't trust my van to anyone else in Maine. Someday I hope to purchase a VW TDI Wagen-and when I do, I know just who to bring it to for TLC....
The only place to take your car for service. They show you exactly what needs to be done and I think my car has run better since taking it to them for service and maintenance.
Great job on my car every time. Always satisfied with the service! Nice to have a local place that will take care of my Lexus.
There is no better place for car service, especially here in midcoast Maine. We are always treated like old friends, the car is given exactly what it needs, and the price seems reasonable. All the employees are friendly and cooperative and, more importantly, very capable. I DO however have one complaint - the sofa is so comfortable that I don't ever want to get up!! Thanks for everything.
Just had work done on an older Volvo, and it now runs like a charm!
Stress free car buying experience. Employees were helpful and not pushy. Gave us a great rate on our trade-in and an excellent deal on our new car. Definitely recommend to anyone! Excellent car buying experience!
Once again Atlantic Motorcar's exceptional service and attention to detail keep my cars in like new condition!
They have the most through and knowledgeable team in Maine and can help you with any issue while treating you like a member of their family.
A previously diagnosis by another service provider indicated that a particular component had failed and the repair would be $XXX. Atlantic Motorcar investigated and found the issue was related but not as severe nor as expensive. My Mini-Cooper was ready in less than 24 hours at 1/3 the previous service provider's quoted price. Foreign manufactured automobiles require specially trained technicians and particular diagnostic tools. Don't take your car to a service provider who might be guessing at what the problem is and how to fix it. Although I am appreciative of the Atlantic Motorcar parts and labor guarantee, I am more appreciative of a service provider that knows what they are doing and gets it done right the first time.
Love this place. Came in to make an appt for servicing and they were able to take me right away. I was updated on their progress the entire time. Very friendly and helpful. They also consulted with me on some minor body damage on my car from a parking lot incident. Will try to buff it out and do a touch up to save me an expensive repair.
Friendly, professional service, thanks Bruce and team!