Reviews of Walker Acura (Car Concessionaire)

Neil

One of the worst car dealerships in the state. The service department is atrocious, they do not honor the things that they promise they'll do, and they reserve loaner cars only for the poor saps who were unfortunate enough to get fleeced by their sales department. The sales department you expect that from with a car dealership, but the service department to act the way they have in the past is ridiculous. I have made it a point for the last six years of Acura ownership to take my cars a hundred and forty miles out of the way to Baton Rouge to avoid these people.

The Prophet

I went with my mom to purchase a car to ensure she wasn't taking advantage of. She love Acura and the quality of their vehicles. Her Salesman was James. He first listen to her vehicle needs and what she wanted to use the vehicle for. He help her select the perfect vehicle. If you need a True salesperson go see James at Walker Acura or Walker Volkswagen!

Yelticia Dukes

My service rep was very helpful. She kept me updated during my servicing, but the wait was entirely too long. I had a scheduled appointment and waited two and a half hours for an oil change and tire patch. Very disappointing. There’s no consideration for one’s time.

Heather Brutz

I took my car to get an oil change and tire rotation / check. I left the dealership with a low pressure tire. I addressed the issue with the maintenance person and he told me that it was the responsibility of the tire company to fix the tire pressure sensor even though my car has 12000 miles. He assured me that the tire was checked and filled with air properly. I immediately went to the tire shop from the Acura dealership and there was a nail in the tire. The tire place patched the tire. This showed me that the maintenance people did not fill or check the tire as I had been told. I worry whether the oil change was done at all. Now my car pulls to the right which it wasn’t doing before I went this morning. Now I have to return and hope they will do something to fix the problem. I’m not feeling very confident in the maintenance department.

Cindy Nguyen

Mike was awesome! He was very knowledgable about the cars and was very friendly. Definitely recommend him for sales!

Pierre Hollins

Customer Service was horrible! The communication from the service advisor (Don) and the service manager (Shannon) was not pleasant. Didn’t feel appreciated as a customer. I will take my business to Acura of Baton Rouge.

Sam Kolinsky

Scheduled an oil change in advance, but it still ended up taking 3 hours. Got some very vague feedback on some issues I asked them to check on. Best part of my service visit was the Car Wash. Those guys really do a great job, but for a $70 the overall experience left a lot to be desired. After getting serviced here for the past 5 years, I definitely won't be coming back. (update: they also didnt put a sticker in the window with date/mileage at time of service, nor did they reset the dash lights to prevent "Maint Reqd" light from flashing. How this oil change took 3 hours and basic things like this weren't done, I will never know)

Justin Overton

Got car back had grease on seat and on door . The 2 young ladies who chexk you out of service was kinna lost

Sidney Holmes

Service department does a great job and I was kept inform about cat issues.

Michele Neumeyer

Today due to the service department changes in personnel, I had a great experience.

julie jacobson

Great service, attentive staff, very flexible. Mr. Don is wonderful and accommodating. I feel safe taking my car to walker acura.

Jill deBouchel

TERRIBLE SERVICE. I wouldn't even give them 1 star at this point. I have had multiple issues with the service dept. My most recent has taken me 3 trips and it still isn't fixed. I had a scheduled appt and it took them 4 HOURS to realize they had ordered the wrong part. The service advisors seem to be doing their best, but there is definitely a level of incompetence. When I bought my Acura they had one of the best departments in the US, sadly I think they are now one of the worst. I've even involved the manager, with only empty promises.... And I'm still riding around with my TPMS light on because they can't manage to fix it.

Virginia Guidry

I absolutely love this dealership! All the employees are so helpfully and friendly.They are eager to go out of their way if need be , to make sure every customer leaves smiling and well taken care of!!!

Tabatha Howell

I just bought a pre owned vehicle from them and I couldnt have asked for a better experience. The entire team from my sales rep to the finance department went out of there way to help me get the vehicle I needed for my family. It was a great experience!! 10/10

Brandon

Courteous, thorough, informative, transparent. Everything you need and want in a dealership. Did everything in their power to earn my business. Great deal and happy customer.

Rusty Galle

Excellent service. Very helpful advisor. I felt they performed all services indicated.

Elsa Sanchez

I was told I would be kept up to date on the status of my car, I never received a call. When I called to check on the vehicle, I couldn't get anyone to answer. I physically had to go to the dealership to find out the issue. Then I was told the vehicle would be washed and vacuumed and it wasn't . I was very disappointed with the customer service. My other issue isn't customer service, but to be charged over $40 dollars to replace wiper inserts is a little ridiculous. I just feel like a place that once had top notch service has been in the decline. I understand that my vehicle is a Honda, but it was purchased from the Acura dealership and i was told that all my service needs would be met. I will consider going elsewhere in the future.

randy morgan

Everyone there is friendly and courteous towards the customer. The staff was very knowledgeable about their job and would answer any questions I had. I do recommend walker Acura if your looking to by a new car.

Eric Oleson

The staff were friendly and polite. Wanda, our Sales Rep. was knowledgeable, helpful, and answered questions honestly, which was different from past car buying experiences at other dealerships.

Natalie Donnelly

Service was on time and job done to our satisfaction!

Katie Lafont

Mike Faucheaux was great to work with at Walker Acura! My husband and I are very happy with our recent purchase of an Acura RDX and thank Mike and the Acura staff for helping us find our perfect vehicle.

Emily Vindel

Mr. Mike was nothing but helpful. 110% suggest working with him at Walker Acura.

Tiffany Lee

The nicest, most efficient team I’ve worked with when it come to buying a car!! Mrs. Wanda was such a help with everything! I picked up a 2016 Nissan Sentra SV. I’m in love with it. It’s a lovely car and fits my budget, and all my needs. I was in and out of the dealership! If you’re a person who values time, customer service, and getting what you what this is the place to go. Thank you Walker Acura for all the help, especially Mrs. Wanda in sells.

Celesta Deter

Walker Acura kept their word! I negotiated the price/payments for the car ahead of time and when I got to the dealership they didn't try to give me a different price. I was in and out in less than an hour. Excellent customer service!

John Galbraith

I set my appointment with ease on-line. When I arrived, I was greeted immediately and my MDX went directly into a service bay. Service proceeded in an efficient time. I was briefed at least twice while the car was being serviced. After the service, the service manager spoke to me personally, confirming I was satisfied with their service.

Daniel Hereford

Walker Acura has a great service department and has always worked hard to repair my vehicle quickly. The dealership could improve the customer work/waiting area chairs and desk and the wireless is pretty slow. Just some things to make it easier for a remote worker to spend time while vehicle is being repaired

roy dunn

Great customer appreciation every time I go to Walker Acura.Always gets the work done and on time as promised.

Matthew Morettini

The service department was efficient and the work was done in a timely manner. The whole staff from Brian, the service manager, Don, and John are exceptional at what they do. Thanks for y’alls help.

Beau Tidwell

Great experience. James McClinton was outstanding.

Melicia Dupaquier

Mr. Potter was on point . He made my husband and I feel as if we mattered. He gained our trust right away.

Orietta Carias

The person that took care of my car was very friendly and explain to me what was wrong with the car. However, I felt that because I was a woman the service department could get away with telling things that I do not believe to be true. 1 - My transmission was leaking oil. 2 - I needed new brakes 3 - I needed new tires. When I told the guy that came to talk to me that I had bumper to bumper insurance with them, he backed track as to say that he did not believed anything was wrong with the transmission. At that point I did not want to hear anything else. I was done, because you think I am stupid. I had my brakes done, before I went for my oil change. Very disappointed, to bad that when I bought my car, I paid so much extra money to cover the car with Walker Acura, seeing what is happening now, I would never go back, but I have to because my oil maintenance is already paid for.

james davis

Ms. Wanda was very helpful through the entire process. Any questions or concerns I had was answered quickly and honestly. Also I didn't feel pressured to buy anything. I walked away happy with my purchase and will look forward with doing business with them again in the future.

toby welch

I drove from Jackson, MS to Walker to buy my new Acura due to the phenomenal price and the the lack of the typical car buying experience. Our salesperson, Wanda Francois, gave me the price I wanted, and there weren’t any hidden fees, or surprises. It was, by far, the most pleasant car buying experience I’ve ever had. I highly recommend Walker Acura and it’s staff.

Richard Boyer

Although I didn't have an appointment my service rep was able to fit me in for a routine service. They completed the entire process in a reasonable amount of time. My service rep was very helpful as he provided some service history I needed.

Justin K

Wanda was fantastic, she got me the car I wanted, for the price I wanted and I drove in to New Orleans and drove back with my new car 4 hours later. I loved how they simply asked “what can we do to sell you this car?” After going to 6 dealerships not a single one of them asked me that. The dealerships gave me price sheets and giant car books at me assuming I hadn’t done my homework. It’s nice to know the car buying process doesn’t always have to be awful. Just find the right dealer first, like this one.

robert farnsworth

Great service team.

adham hijaz

The customer service was really nice(: from the clerk! But i was just disappointed by the dealer for not giving me a rental car! And my car was still under warranty!

Malcolm Meyer

The personal service was greatly appreciated

Christopher Barrilleaux

Inly accomplished 1/2 of what was needed because wring part was ordered for replacement.

Joyce Tschirn

James was friendly, courteous & knowledgable with all aspects of Acura vehicles. Very helpful & patient. My Acura RDX is beautiful & drives like a dream! Beautiful & top notch engineering. Everyone at Walker Acura was courteous, friendly & knowledgeble. An enjoyable experience, will recommend to any friends looking to buy a quality vehicle !

Nick Fremin

I wish I could give this place 0 stars. Told my fiancé she needed new brakes and quoted her $600. Changed them myself for $60 in parts. Best part is neither front or rear needed to be changed

Tim Kilbride

Worst car buying experience in years. And I'm a returning customer. I have purchased 3 Acura's in the past. All the maintenance done at the dealerahip. How can you expect to sell cars if there is no finance manager on site?? And on a friday of all days. C'mon guys...Acura is supposed to be a premium brand. Definitely need to step it up..

Mason Thomas

Walker Acura provided excellent customer service and communication while my car was in their hands. Their service agent John Lucas went above and beyond with keeping me updated every step of the way with diagnostics, repair cost, warranty coverage, and pickup. I would recommed Walker Acura!

Vanessa Smooth

Service department was horrible over a 2 year stretch of them having my vehicle it wasnt fix now my warranty has expired and im stuck with the same damn problem i brought to them to fix!! Yes they kept my MDX for two years an never fix the problem!! They need to create the negative star for a situation like this. Its best to find a shade tree mechanic at least you would expect that type of service from them than high end dealership like Walker Acura. I WOULD LIKE FOR THE OWNER TO CONTACT ME!

Don Brauner

Kayla met us at the door and was very friendly & helpful. She took us for a test ride explained all of the features. You didn't havevthe ccar Ib wanted. She locxated one in Baton Rouge. We agreed on the price she got it to Metairie & we finalized tje deal. Great experience.

Belinda Ho

Excellent service from John and Melinda.

Nick Kenner

I would not reccomend purchasing anything used from this car dealership. Horrible experience with sales manager who refused to step out of his office to even speak to us after our MDX suddenly stopped in the middle of the highway, right at the 30 day mark.

Ariana Munoz

I have never experienced customer service like I have here. Alina my sales girl was amazing and so sweet and knowledgeable. Joe the sales manager has gone above and beyond to make sure I got the exact car I wanted and making sure it was in the perfect condition! Anyone looking for an Acura, go to Walker Acura! Go see Alina and Joe! I promise you, you will not be disappointed in the amazing and top notch service you will get from them! Everyone at Walker Acura is amazing and they will make sure you get exactly what you want and if it’s not perfect, they won’t let you leave the lot with the car until it is!!

Shahidah Payton

I am currently having the worse experience with the service department. I had my car towed here on Friday. We received a text message from Leslie saying, we have your car and someone will contact you. No one called. I called on Monday to inquire about my car. They couldn't find it. I spoke to Tasha and Trey. I was transferred, placed on hold, sent to voicemail and then hung up on again. Monday evening at 6pm Trey called me back saying we found your car but cant find the key. When I called back, i couldn't get through because they were closed. I called today (Tuesday) just to follow up with Trey to inform him that i am following up with tow company and inform him that the car couldn't be towed without the key. I was hung up on and it seems that my number is blocked because everytime i try to call back the phone hangs up. You would think they Trey would call me back since the phone hung up in mid conversation but nope. This has been the worse experience ever. My car needs an ignition switch and the keys reprogrammed. Didnt think it would be this hard and have my car lost for almost 2 days. They really need training in customer service

anwar mohmmad

0 stars is what the really deserve!!! Horrible customer service at the service department. They dont answer calls or return voicemails left. Save yourself the time and aggravation and just go to the Acura in Baton Rouge. A little further out than we like but well worth the drive. Less hassle, aggravation and they are actually helpful. They know the meaning of customer service, unlike these lazy people over in Metairie. They really dont deserve their jobs, there's plenty of well qualified people out there that'll do their job with a smile on their faces. Management needs to look into this, because reading these reviews, this seems to be a common problem at this dealership. Sad but so true....

Glenn Becnel

Had oil change and tire rotation performed today at Walker Acura. They did a pretty good job but it took over an hour and a half and when the car came out the low tire pressure warning light was on. Had to send it back for air. They did wash the car and provide a comfortable area to wait. My service advisor was nice and took care of everything.

DQ STUDIOS

Great Service at Walker Acura. JP is always very helpful, got me in and out and explained all that was done. Very Happy with the service!

Daniel Thibodeaux

The service person was nice and polite. The problem (AC issue) was fixed at a reasonable price. At other places I’ve been to for repairs they washed the car or at the least, vacuumed it out as a courtesy. They didn’t do any of that. Also, there was a crack in the windshield that wasn’t there when I brought the car but was there when I picked it up.

Laurie D

I bought a brand new RDX almost two months ago, and it's now in service for the second time due to multiple technological malfunctions. I've contacted Acura Client Relations several times regarding the lack of quality in a vehicle I'm paying a lot of money for, and I've gotten no response. Buyer, beware. I'd give anything to be able to go back and make a different decision in regards to purchasing a new vehicle. If you're looking for an actual luxury dealership, Walker Acura is not it.

gaynell melzer

Had a oil change appointment at 10:30 and they didn't finish till 1:30 bad service department

Dawn Arrazate

Everytime I get any service at this dealership they either don’t finish and I pick my car up unfinished or with new scratches inside or outside my car. This visit was no different. I am done with Acura and done with this dealership. I used to walk in immediately be greeted by name, drop my key, get another key and leave with a loaner MDX equivalent to what I already own. Now there is a different person everytime, it takes sometimes 30 minutes just to give someone your key, and no loaner vehicle at all. Today, I dropped my car off to get an oil change and get them to check my transmission for it shifting rough and also check my navigation screen which is blacked out on the sides and not showing color any longer. I leave my $50k vehicle in the incapable hands of the dealership in which I bought my car from with the expectation it will be returned to me fixed and clean. But no, I suppose this is entirely too much to ask to get what you pay for at this place anymore. I pick my vehicle up after paying $1000.35 I might add.. but they have supposedly changed my tires, brakes with turned rotors, serviced my transmission and done an oil change. Well, I pick up my vehicle still dirty, not vacuumed, new scratches on the outside, my steering wheel is scratched up, my rotors have rust on them so clearly have not been turned, my brake pads look no different in thickness, they were supposed to replace the “front” tires, they changed the back, my screen is still blacked out and not touched, and my vehicle is overall running horrible. To top everything off, the rough shifting has gotten worse, now the motor revs up without shifting and my steering is pulling hard to the right. And, got into my car with it blaring 102.5 hip hop and an extra 20 miles driven than when i dropped it off. They changed my driver settings for my driver 1, which took me quite awhile to get just right for myself being that i am very short and have back issues. So again to recap, I paid $1000.35 for nothing but an oil change and two new tires, the wrong tires I might also add. Acura is incapable of servicing cars and I feel sorry for them because I was planning on getting the new 2019 MDX in January when my car turns 5 years old. That will never happen now and I feel sorry for whoever is there when I come in first thing Monday morning to demand my car be fixed properly and be refunded the overcharged money that I was never asked if the amount was even okay before they “finished” the work. Mine as well go buy me a Kia, Im positive the service has to be be better than this place and if not atleast I didnt waste $50k on it if its not.

David Singleton

Personnel were very courteous and didn’t leave me in the dark. They treated me as if they wanted me to come back, which I will. The video they sent to my phone while I was waiting was very informative as to what type of condition my car is in. I don’t normally write reviews but for Walker Acura I had to do this. The’re Great! The reason for 4 stars vice 5 is because they forgot to wash my car. No big deal - It was already clean.

Bobby Sylve

I appreciate the no pressure approach at Walker Acura. Mike Faucheaux makes you feel very comfortable and was very easy to work with.

Darlene Sisung

I went in for my 8:15 appt to get my regular maintenance done ( oil , filters, fluids, tires) and expected to wait 3 hours as usual because that is just how it goes. It doesn’t take that long to perform this service but it always did appt or no appt. I dreaded having to bring my car in. I never used the shuttle to leave the premise because I truly felt they would make me wait even longer if I was not present because they would think that I don’t need my car. Anyway, on March 6th, I went in for the maintenance told Shannon I had somewhere to be at 9:30. She promised me that I would not need a shuttle and I would have my car out with enough time to get to my appt. I was a bit skeptical but decided to give her a chance. She kept her promise and soon revealed that she was the new service director. She also checked me out 45 minutes later. She was pretty much taking on multiple roles throughout the process because she did everything but work on my car. She is on top of it! My entire outlook of customer service has been changed. Shannon knows her stuff, is friendly and super efficient! I will look forward to routine maintenance visits because I know that she values the customer’s time just as much as the customer. Acura, treat Shannon well because she is flipping your service department inside out and the change is much needed and appreciated!

Bill Ruscoe

Great deal. Superb personal service by Mike Faucheaux.

Shawn Lewis

My experience at walker Acura was wonderful excellent customer service from the front desk clerk to the sales men. I feel so blessed to have had Mr. James as my sales person he show great compasion,listens,and overall didn't make me uncomfortable at all. He took his time when closing this deal making sure all his I were dotted and T were crossed. Thanks Mr. James

Will Potts

I was pleasantly surprised by my experiences at Walker Acura today. When I went in for my service appointment to have a part replaced, I was warmly welcomed by the man working and he talked me through what would happen. They were very transparent while I was waiting and even washed my car afterwards for free. Also shout to the young woman (reddish/brown hair I think) who checked on my car for me and gave periodic updates, she was very professional and courteous.

Helen Warner

I am a returning customer of Acura and as always they never let me down. This time around the experience with Wanda F. was phenomenal. I couldn't believe within such a short time frame I was in and out. Wanda, it was truly a pleasure to have worked with you and David. You two make a great team. Acura is blessed to have you in the company. You are a great asset to the Acura Team. Thanks again for all your help!!.

Tara Subaiya

Do you have an email for the service manager, Dominick? I would like to e-mail him personally. Thank you, Tara

Justin Taylor

I stopped by Walker Acura on a whim. I really had no intentions of buying an Acura, Wanda changed everything. From the moment I walked into the dealership until I drove away that evening and a brand new 2019 RDX Advanced, Wanda was right by my side. The process was painless and the service is impeccable. Wanda took the time to answer all of my questions and sit in the car and go through the technology with me. She allowed me to actually test drive the car in real life situations. She was patient, kind, efficient, and absolutely professional. I can say without a doubt, if I had not met Wanda when I walked in the door, I would not have purchased a car. She is proof that relationship building is key to this excess of any business including car dealerships. Thanks Wanda for everything.

Jason Diano

Really great experience - nice facilities and the sales team, specifically our salesman Mike Faucheaux, was excellent. Not pushy and incredibly helpful. Highly recommend!

britny nguyen

Job well done! Video diagnostic test is wonderful. Very please with the service!

Rick Whitehorn

Fairly quick. Nice waiting room. Get you into a reasonable new lease at top speed. Wanda and David are very efficient.

Gina Gremillion

Able to book auto services online. Always does a thorough job. This is not a quick 5 minute oil change job. Friendly staff. No pushy salesman trying to tack on unnecessary services. Returning a clean car at the end of the service is great!

Dennis Henderson

The power steering module failed on my TSX, but the service department at Walker Acura had the replacement part in stock and were able to do the repair in a couple of hours. A loner car was provided free of charge. Couldn't ask for better service.

Hao Zhou

I enjoyed my purchasing experience with Ms. Taylor Tompkins, who made the whole process very simple and straightforward. She was warm, informative and not overwhelming. Good job Ms. Tompkins!

Gene Ho

Michael P. (AKA Jason Segel) was by far the best car sales person that I've had the pleasure to meet in my entire life. He made our buying experience memorable. everything was easy and unrushed. I hope we get to deal with him and the team again in the future.

Elizabeth Cho

They were very friendly and able to accommodate me as a walk in. Great service, very thorough and patient as I asked questions.

Robert Frechette

Great service and great people to work with I would recommend anyone who is looking to purchase a car to stop by Walker Acura they won't be disappointed

Sandra Anderson

My 2018 Acura IXL I purchased 3/12/18 broke down 11/14/18 and it is 12/19/18 and I still do not have my car. The axle disconnected from the drive shaft on a 7 month old car and they had to call the manufacturers to see what was wrong. I made a complaint with Customer Service, I have called to speak to the owner/manger several times and got the run around. To date no one has called me back. I would like my car replaced to make this right. This has been the worst car purchase I have ever made. Very Dissatisfied Customer Sandra A

Steven Shutz

Tried to buy a pre owned vehicle over the phone, they are not up to the times, took a week to get pricing, then insultingly offered me 2-3k below rough trade value on a mint condition vehicle I wanted to trade. Be careful with these guys. I won’t try to deal with again.

Megan Deffes

I had a wonderful experience with Michael Potter and the team here at Walker Acura. Everyone was so nice and welcoming. They worked with me and did everything they could to meet my goals. Thanks Walker Acura.

Khuong Nguyen

Service department is top notch!

jane apelacion

Our car salesman micheal was helpful, as soon as we walked in he greeted us when no one else did. He worked on the price we wanted and he was very informative from start to finish. At the end of the night we went home with our dream car. Thank you walker acura

Tommy Cheramie

Made a good deal on a used ridgeline told them what I was straight up paying which was about $1500 less than they was asking and they took it

Cheryl You. tube

The salesperson Tara at Walker Acura on Veterans hwy gave me excellent customer service. She is very professional and aims to please her customers . I have her kudos for her service

Casey Leboeuf

Michael Potter and Kayla Catalano made buying our New Acura RDX easy and hassle free! I highly recommend them for your next car. Visit them at Walker Acura!

Valentin Pricinoc

The worst policy I ever experienced,never buy an acura again, I couldn't replace my battery wich was under warranty beacouse they need my car,how I can bring my car if the battery was down they told me tow the car to us wich will cost me same money to buy a new battery,they dont even try to think that they could sold me a bad battery, I tried to recharge the battery with the rechargeable machine and didn't work out. I put that battery in another car and drove with that trying to recharge that battery just didnt take charge,acura employees told me your car drain the battery bring it here so I can check the car, so at the end I bought a new battery got the car to them and they said yes your car is good alternator is good and one more think when I first got the battery to them they they cant check the battery cause is to dead you need to charge and then come back,I was trying to explain them I cant even jump this car,when i conect the wire to jump car alarm start making noise i cant stop that even with 15 min leaving jump cable with all this noise I couldn't jump the car, so at the end it took me 2 days going back and forth and still I paied to get a new battery and when they check me in the system they said we dont have you here how did you get the battery and parts manager to all my questions had one answer I dont know))) very funny place just beacouse of a battery to change wich was under warranty

Carlette Smith

I went to Walker Acura on Veterans Blvd for a scheduled oil change on a new car 2018. The appointment was for 1:00pm, I got out of there at 4:45pm. Why schedule an appointment if it is going to take 3hours 45 minutes. That was ridiculous.

aimee Gowland

I cannot thank Michael Potter enough for making my new car purchase effortless. i absolutely hate dealing with new car purchases. I was in and out with in two hours and that included my test drive and initial visit. no stress no bologna. Truly appreciated everything.

Mark G Jones

Couldn’t be more pleased with the service provided by Walker Acura and Don Delaune!

Bobby Dugas

Called service and was able to get an appointment same day. The staff was friendly and replaced my battery since my vehicle was still within the factory warranty period. Veranda pleased there were no surprise charges and I was up and running within a couple of hours.

Meghan Green

I was very impressed with the efficiency of the service! Also, Rebecca was very friendly and helpful!

Erica Hamilton

Staff that checked me in were helpful and nice and I would have given 5 stars except three things: 1.) During my hour wait, there were only coffee and water available to drink in the lounge. Granted this isn’t Lexus, Mercedes, or Audi, I would expect more from a dealership such as Acura; 2.) I was offered to have my car washed along with my 5000 mile service, but was warned that there was only guy washing cars so that it may take a little longer. It sounded like someone else should have been back there helping the one guy wash cars so that every customer’s car could be washed in a timely manner and not extend the already hour wait to have the oil changed and tires rotated; 3.) My tires were rotated, as they were suppose to be, but obviously not adequately filled with air as one tire read 33 PSI while the others were reading 35. These are all simple things to correct and go a long way to making a customer happy.

Lauren Pepin

I had the best car buying experience at Walker Acura! Mike Faucheaux was an amazing salesman and very easy to work with! I highly recommend him to anyone and this wonderful dealership!

Jeniece A.

I've been to several different dealerships before coming to Walker Acura and getting the best deal. I was very pleased with James and the staff.

erika Zetrenne

I purchased a used 2015 CLA 250 on 9-28-2018 from this dealership. They was supposed to replace the windshield and load the navigation system on my car. As of 11/21/2018 they have not installed windshield or the navigation. I have driven from Arkansas in which live twice to have these items replaced. No one has called and followed up with me about my windshield or navigation system since I purchased my vehicle the battery on key FOD is dead and needs to be replaced and the Manager told me that's my problem and I responsible to pay to have it replaced. The customer service at the dealership is completely unsatisfactory. VERY DISSATISFIED CUSTOMER,

Kristen Joyce

I went in for some warranty work that was only suppose to take a short time. 3 hrs later I finally got to leave only because I happened to ask how much longer it was going to take. The key to my car was left on someone’s desk without them knowing so no one told me my car was ready. I had to occupy a 3yr old the entire time in the waiting area that no longer has an area for children, it was being used for applications. This was my second time having my car at this service center, the first time they wrecked it cleaning it. Now I understand why I was told to go to a Baton Rouge Acura from the place I bought my car from.

Ulan Amanbekov

Hi, just went to Walker Acura Service to check problem with the battery. I came there few times, always had bad experience before. Now, they have new service manager Dominic and new customer service lady Courtney! They were fantastic, excellent job! They were paying attention to what I was saying and fix the problem in short time! Courtney is the best employee of Walker Acura! Thank you!

Dadoo Gmail Account 2

Excellent Customer Service and Employees!!

Stephanie Vlosich

If I could give 0 stars I would! This place has some of the worst service I have ever seen! We have been working with them on an issue with a door lock since April and it is STILL not fixed!!! Supposedly brand new parts keep arriving “defective”. Seriously? Pretty sure it’s incompetence and not defective parts! You can’t even call and speak to the same person twice. STEER CLEAR AND GO SOMEWHERE ELSE!

Sandra Revere

Great customer service. Very friendly and prompt.

Bill Bailey

I had my car in for a routine service. Everyone was polite, Professional and efficient. I waited for my vehicle at the dealership and they completed the service in a timely manner. There were no problems with my experience.

Bill Covert

Very through with their workmanship and John did a good job of explaining the scope and process. Only complaint was that I never received any calls nor updates on status. Overall completely satisfied!!

Katrina Alexander

I've had better service there as they have been taking care of my truck for 8 years now but for the past two trips I haven't been happy.

sergio nunez

Poor customer service. I left my car for almost two days. I never received a phone call informing me what’s going on with my vehicle. So after repeatedly calling and getting the response that I would get call a back which never happened. I decided to show up and asked to speak with (Dominick) the service manager. His response was short and dismissive. At no time did he empathize or apologize. You would think with a brand like Acura they would have higher standards. Someone should advise Dominick on how to conduct himself as a manager. I love my Acura but I will no longer get it serviced at this Acura of New Orleans location.

Mary Percy

Great service advisors and service. I would not go anywhere else for your Acura. The waiting room is dated with an old television. They do have water bottles. Although they have coffee , they had no cream or sugar substitute. The chairs are worn . They use to provide snacks and soft drinks, and had a computer for you to use , but no more. I think they should make waiting for your car a better experience .

Chenell Kennedy

Every time I've gone to Acura I am never satisfied when I leave. Whenever I bring my vehicle in for a problem, they assume they know what the problem is work on it, but then when I leave I have the same issue or an added issue. I spend too much money having then done there that was not the real problem.

Kip Ulmer

Don Delaune goes above and beyond what's expected. His customer service is top notch!!

sheree matherne

I was pleasantly surprised at the level of customer service. I work for a dealership, so for me to say that, it means something. My vehicle was picked up and a courtesy vehicle was dropped off at my work and delivered back to me. I received a video of my inspection which heightened my level of trust. The professionalism and customer service in my opinion deserves 10 stars. They are my go to dealership for service

Charlie Ho

This is the second time i had an appointment for an oil change and took 3 hours to complete! When i arrived, was told it would take an hour. Also asked if i wanted the complimentary hand car wash at this time, i said yes. I had a sales appointment that took 1 hour and 45 minutes. When i returned to the service department, expected the car to be complete. I was told they were still working on it. It finally came out after 2.5 hours, looking from inside out, the car looked dirty still. I asked the sales associate if they washed it, she said yes. I paid the $78 for a basic oil change and when i walked outside the car wasn't washed! I told the associate, i already waited 2.5 hours, I'm going to wait to have the car wash. No apology, the workers actually looked annoyed that i requested the car to actually be washed. I was actually considering leasing a new car at walker acura but i can't deal with this dealership anymore and will not be a returning customer. Id rather drive to baton rouge and be a customer there. Does anyone know if Honda services acura cars?

Phil Callahan

Great experience purchasing at Walker Acura! Treated professionally and friendliness. Very impressed working with James, Matt and David. Great team! Phil Callahan, Luling, LA

Natasha Toussaint

I paid off the car in Nov 2018. Cancelled the Gap insurance. As of today I still have not received a refund check. I called back in March the lady in whose job it is to process this hadn't even done it. David the finance manager said she would back date it and send it out. NEVER happened. I called several more time for David to lie to me saying she was going to mail it the next day. I still have not received my money. SMH. Ridiculous. I scheduled service online. Of course it didn't take and my appointment was not actually scheduled. Horrible dealership. I will NEVER buy another Acura. They lie to you and give you the run around. They DO NOT care about their customers.

Billy P

Great experience in buying my 2015 Acura TLX. Wanda Francois was extremely helpful and along with the finance dept. was able to get me the right price for my vehicle. Want to thank Micheal Faucheaux for helping me out at the end. He made sure my car was nicely detailed before I drove it off. Definitely recommend Walker Acura for anyone looking for a great deal and experience,,

Marie Ricks

I was very satisfied with the service at Walker Acura. There was no problem getting the Work covered and because they had to order the part, they gave me a bery nice loaner car. I would definitely recommend them.

Rocco Dominic

Our salesmen was James Mc Clinton. After a little negotiating we were able to get the price we wanted. Go see James if your in need of a new Acura or looking for a good used car. Tell him Rocco sent you. Wont get you a better deal but he will know your ready to negotiate.

Robert Funck

Nice people. On time service. Clean waiting lounge.

Toya Lamothe

My experiences with Acura hasn’t always been great, but John was so helpful. His customer service was superb. He took care of me and had me out within no time. Thanks again John for everything.

Amy Goodman

My car had an emergency and had to be towed in to the dealer, arriving in the late morning. Walker was able to make the repairs the same day. Danielle was extremely courteous and professional; she is a great representative of your company!

Kimberly Blanchard

James is a friendly personable salesman and will always have my business.He always looks out for his customers and I recommend him highly

Doug Nash

Great buying experience at Walker Acura. Michael Faucheaux was very knowledgeable. Would highly recommend!

Ceci Webb

My service experience at Walker Acura was a very positive one. Everyone was nice, welcoming, and professional. I was given a thorough breakdown of the detailing and offered a shuttle ride to wherever I wanted to go in the city while I waited on a repair (I chose Lakeside Mall). Overall a great experience, highly recommend John and the rest of the team.

Charlotte Geno

I had the best car purchase experience ever at Walker Acura! I had my heart set on a red tlx with the tech package, but there wasn’t one available in my area. I got in touch with Michael Potter and he bent over backwards to get me in my dream car! So I drove down from Jackson, MS! Michael Potter picked me up from the Enterprise, got me to the dealership, and I had my dream car within the hour! If you are looking for an Acura, choose Walker in NOLA!

Lasana Cambrice

My experience at Walker Acura reinforced the superb Acura brand. My Agent, Wanda, was perfect. She was honest, asked the right questions, and delivered a great vehicle for a great price. The Finance Manager worked diligently to identify the best options for me. The buying process was effortless! I strongly recommend Walker Acura.

Wayne Gordon

I recently change service facility for lack of service and trust issues. Once those main ingredient is missing from a recipe, there's no fulfilling course of customer dealership relationship. So far I am pleased with the service and care giving of the service representatives. Very Professional and cortersy.

Liliana Murillo-pizzati

I had an oil change done today. The service was great. I’m also glad to see new faces in the service department. I can definitely see the positive change the new management has already made!

Tess J

After a terrible experience with a service rep, I asked to speak to the manager. Patrick the service manager was able the help me with my issue. He was extremely nice and went out of his way to ensure I was satisfied. When I picked up my vehicle Melinda was there and she also went out of her way to make sure I had everything I needed. She took such great care of me. If all of the staff memeber could have attitudes idea like Patrick and Melinda, it would be the best place service department ever!!

Janice Unland

Unfortunately my experience with the service department was horrendous. . Not long after purchasing my MDX there was some type of computer/ software problem that left me stranded in Mississippi. I had to be towed to the dealership. The repair took over one week with no offer of a loaner vehicle and ,more importantly , no feedback at all regarding my vehicle. I was never contacted by the service department and I had to call daily with no response regarding my vehicle. A year later I encountered the same problem and again was stranded in Mississippi and had to be towed on Sunday evening to the dealership. I was hopeful that this time I would have a better experience. That was not the case. Again no one be contacted me to acknowledge that my vehicle was there or when they might have the opportunity to get to the vehicle. I never received a call from the service department. I had to call them daily and received no real feedback as to the problem and when the vehicle would be repaired. When I called 4 days after they had the vehicle my service representative was not available . Then I was told the vehicle was ready. I wonder how long it would have taken for someone to contact me to advise the vehicle was ready. If I ran my business like this I would be out of business. The dealership has the advantage of being the only Acura dealership in town. I will never use this service department again. Even though my purchase experience was great I will not purchase another vehicle from Walker.

Christine Pauley

Mike Faucheaux at Walker Acura is the Man!! He made the purchasing process more than pleasant! He has a wealth of information about the vehicles and handle the deal with professionalism and class! Great job Mike, see ya next purchase for sure!

Jacob Collins

I live 2 hours from the dealership in Mississippi. I purchased my vehicle back in May of 2018. I had Mike for a sales rep., and he made sure that the process was smooth and easy. David in Finance has been a huge help with many things that have come up after the fact. Walker Acura takes care of their sales customers in a very professional manor.

Yashia Cormick

I've had a repeated issue with my 2015 Acura TLX for the past few months. Each time I was provided a loaner so I could continue to work which I appreciate. This time they changed the battery. The service advisor was kind & understanding. Though I am not completely reassure the problem is fixed I am sure it will be resolved even if that means trading my car...

Ashley Cowen

The visit was pleasant, and the staff was extremely courteous and professional. The cost of replacing window trim was reasonable. Plus they did other work that the car needed at no extra charge.

Richard M

Watch this dealership. My ex wife brought her car there because it wouldn’t crank, she was told it would cost 1200 for repair in which they charged her 175 for this information. Fast forward, After another mechanic looked at it the problem was fixed by tightening a ground bolt on the starter. It is so sad that you can’t trust people.

glenn coullard

Excellent professional courteous service... would recommend dealership highly

danielle malone

Kiera was great !

Will Johnson

Service was great. They fitted me in at the last minute on a Friday. They kept me informed on what was being done and they were very courteous.

Cj Suarez

Amazing buying process, Acura dealerships have not let me down yet. Another amazing Acura experience in a long line of our extended Acura family. Ask for Kayla!!

Michelle Trosclair

Staff is nice. I had an appointment, decent wait time. There were black grease marks on my tan leather interior. Wish they’d be more conscientious of that.

Bruce Mehrtens

the easiest car buying experience by far. thank you Kayla and Wanda for an easy purchase. looking forward to driving my acura

Kyra Williams

Wasn't really satisfied with the deal I was offered. I honestly have to compare my experience with Walker Acura vs. Vandergriff in Arlington, TX. At Vandergriff, I was offered so many options just to make my deal complete. I actually felt like they wanted my business and was willing to work with me any way possible to make sure I was ok with my purchase. It was totally opposite at Walker!!! It was if they were doing me a favor, every option I asked about, I was shut down with a... NO! I recommend going to a dealership that is willing to make sure you are satisfied with your purchase and it isn't Walker!!!

Jack Morris

No long waits and thorough, courteous service at every turn.

Soyoung Park

There is no words for this place. Just horrible place!! I bought the RDX and many problems. If you looking for Acura, please don’t buy from this dealership. Just horrible service. I don’t think I ever experienced like this horrible dealership ever... they try so hard to sell you the car but once you buy them,, good luck!! You not gonna get anything out of them!!!!!please don’t buys this car!! Amount of money,, I would buy something else!!!

Imani Washington

THIEVES,THIEVES,THIEVES!!! When I took my MDX in to get serviced and didn’t realize my wife left her earrings in the car. The earrings were not in plain sight. Sad to say but when when we got the car back the same day the earrings were gone! I contacted service and they called the manager Dominick. He said “why would you leave something like that in the car!?!? Already angered at the situation at hand I was not expecting to get a response from a manager like that. He said he would check the cameras and get back to me. Of course I’m still waiting for a phone call. It will be a week tomorrow....

Mike Bourgeois

We had a very positive experience with Walker Acura. Mike Faucheaux was courteous, professional, and extremely helpful. Management was also helpful. We will recommend him and Walker in the future.

Jason Rodrigue

I liked how they sent me a video of the tire inspection. Excellent feature for customer service!!! I'm very pleased with Walker Acura's service department.

Benjamin

Although a thorough inspection could not find the underlying issue causing the problem with my vehicle the experience was still a positive one due to the explanations and over all customer service given. Don actually cared about the issue and even though no real solution was able to be given the experience was a good one. I would recommend don and his team any day.

Janet Emig

There was a code that needed to be reset on the radio and this was not done before I drove off. I called back and they said I had to come back to have it reset and there would be a $20 fee. I told them I was not paying the fee and they backed off. I drive back over there only to discover “the code” was on the side of my glove compartment and they could have told me where to look over the phone. Moral of the story...Know your products!

Andrew Ward

Very friendly customer service and fast fixes. Free shuttle to and from New Orleans. Couple hundred more dollars to fix here than a local mechanic so next time I might just try a mom pop specialty.

Chris Sweeney

Friendly staff, comfortable waiting area, satisfied with the service on our Acura. You need to allow more time. Our car has never been finished on time, always at least 45 minutes to almost 2 hours later than the time estimated by staff, whether the waiting area was full or not.

Audra Poppen

Went in for a recall that was supposed to last 40 minutes. They ran into an issue and ended up doing a complete fluid change on the car for no cost which was amazing! Only reason I wouldn't give a 5 is they never came and told me about the extra time, I had to ask. But other than that great service!

Timothy E.

Had my 2017 Acura RDX serviced yesterday. This was the 15k mile service. Great job by Walker. Price was fair. Service was fast. Car cleaned. Could not have asked for anything more. The RDX is the best car that I've ever owned, and I've owned many in my long life. The Honda/Acura products have been the most reliable and enjoyable of them all. Pleasant change versus the horrid BMW dealership. Trying to get my wife to dump her BMW 3 series (poor reliability, outrages repair costs).

JP Ubiñas

Their service isn’t warrantied. Meaning if they screw up and mess up my engine then they are not held liable. That is completely ridiculous. Also when I questioned the wear on my brakes where they said they are “green” like new (green like new, yellow worn down, red need to be changed), its been at least 3-4 years since they been changed and now I hear a squeak. There answer was “this tech is kind of lazy. He just eyes them and marks either green or red”. So I asked “Are they good or bad then?” Answer “if he marked green they should be good”. You can imagine the peace of mind they give their customers. Probably won’t go back Update 8/8/2018 Just lowered my review to one star. The technicians there are really lazy. They fill out the multi point inspection sheet without really inspecting. This time caught them red handed. I had personally changed out the cabin air filter just 3 days before and they “inspected” it as change soon. Cabin air filters should be changed out every year. Depending on how much the car is used. This time I’m definitely not going back. I also forgot to mention that during one of my previous visits one of my floor mats went missing. Never found and Acura did not replace.

Hollie Vicknair

Michael was not only extremely helpful but really listened to what we were looking for in a car and helped us find the best fit at a price that worked for us. One of the best car buying experiences we have had.

Kristie Matherne

They did not find or fix the actual issue that my car was having after I had it towed to the dealership and they had it for a week! I had to bring it to my usual dealership in Florida and they found the bad sensor issue right away and fixed it the following week! They also had on the receipt that they cleaned the car but it was not cleaned either. I was disappointed in the customer service too.

gwen faucheaux

Great. No complaints. So far loving my MDX

Tracy Sciambra

They were able to fit me in same day. I waited and the service was quick. Staff was very nice and professional.

Shannon Coats

I wish every dealership operated this way! We went to the dealership knowing we wanted an SUV, but hadn't decided yet on brand or model. We had been to a couple of dealerships already and this was our last stop for the day. When we got there, I noticed it was about an hour before they closed. I expected to be brushed off since we didn't come in with a particular model in mind and was just looking. The sales staff took their time and still showed us the models we were interested in seeing and were extremely helpful, knowledgeable, and friendly. We ultimately found the SUV we wanted with all of the options we were looking for. Pricing was excellent compared with other dealerships we had been to throughout the day. Financing was quick and painless. Everything was explained beyond my satisfaction regarding warranty as well as financing options. I definitely will recommend my friends and family and will be back for my next purchase!

Jason Macks

I was able to easily schedule my appointment online for routine service. I waited for my car at the dealership and they completed service in a timely manner. Everyone was professional and I was happy with how quickly service was completed. This is exactly what I've come to expect from Acura.

tina wesley

Ms Wanda Francois made everything run so smooth for us my first time buying an accura. She was polite, attentive , and nice. My husband has been trying to get me to notice the RDX, but I had my eyes on something else. Now since this experience ( thanks to ms Francois ) I can send someone else there. I LOVE MY VEHICLE

Lucienne Dorvilier

Wanda Francois is an awesome salesperson. We visited this location three times and worked with Wanda each time. We got the vehicle we wanted at the price we wanted. She is polite and thorough. I would definitely recommend her and Walker Acura for your sales needs.

Joe Citizen

To whom it may concern! I have passed your business on several occasions at night over the past few weeks and your business looks as if it were closed! You really should get your lights fixed! It looks horrible! You’re a business on Veterans Blvd! A main thoroughfare in our city! Shame on you for allowing your business to look that bad!

Mary Armand

My car was quickly checked & everyone in the service department was very friendly & helpful

Terica Anderson

Great service, this was my second purchase from Acura Walker.